Creydall Support Offering - 2013 How To Use This Form

Transcription

Creydall Support Offering - 2013 How To Use This Form
Creydall Support Offering - 2013
How To Use This Form
Simply tick the boxes next to the items your business requires & we can take care of the rest. Any items that are a
fundamental part of the package you choose will already have a green tick in the box.
The icons indicate risk and or level of available features.
Red is always the most cost effective solution for the
given category while green puts a higher priority on
features & off loading I.T risk from your business.
Cost Effective
Feature Rich
Any option with this symbol means it
is based on a single amount per company per month.
Any option with this symbol
means it is based on a per staff
member per month amount.
BONUS OFFER
Any time you see Boris it means there is a bonus
offering of some type regarding the feature directly
above him.
If true risk free computing is what you require then any option with the light bulb symbol next to it should be chosen.
WHY? If all options with a light bulb are selected then you become a platinum partner
& only platinum partners are eligible for the highest benefit of all - unlimited IT Support
as well as a range of other valuable benefits.
This privilege is automatically obtained at no further cost if all selections with the
green light bulb next to them are made.
The amounts listed in this brochure are
on a per monthly basis & exclusive of gst.
Phone: (08) 8377 7601
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If you see a green tick, it means the item in
question is not optional.
Web: www.creydall.com
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Email: [email protected]
Basic Partnership Agreement
Our overriding objective within our business is to provide the absolute
best quality service by experienced consultants in a manner that is both
timely and efficient.
$165
Benefits
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Our clients timeshare the support desk and related staff. It is in our
clients interests that we ensure that this remains a high quality, fast and
effective service.
The basic partnership ensures that the people who use our support desk
are contributing to the financial sustainability of it.
Support at click of the button.
Regular PC Maintenance.
Advanced Support Portal.
Remote Control Access.
HW/SW Auditing.
Quarterly Checkup.
Disk Clean & Defrag.
Windows Updates.
Configuration Library.
Template library.
Advanced Partnership Agreement
$70
$40
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Benefits
20 Mins per staff member.
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Remote & Telephone Support. •
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Benefits
25 Mins per staff member.
Rem/Tel/workshop.
Server Monitoring
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$80
Benefits
$90
30 Mins per staff member.
Rem/Tel/Onsite/Workshop.
Configuration Portal.
Configuration Management.
Server Monitoring.
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Benefits
35 Mins per staff member.
Rem/Tel/Onsite/Workshop.
Cumulative over 2 months.
Configuration Portal.
Configuration Managment.
Server Monitoring.
Free Pickup & Delivery.
BONUS OFFER
Any staff member that uses a thin client exclusively is entitled to a
reduction of $20 on any of the advanced partnership plans above.
As an example 10 staff are on the $80 plan, the company would be entitled to 5 hours of support. If
you had 20 staff then the amount of time for support available would double to 10 hours. Time can be
pooled & allocated anywhere within the company & to any staff member or device.
Phone: (08) 8377 7601
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Web: www.creydall.com
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Email: [email protected]
Block Time Package
No Block
10 Hrs
20 Hrs
40 Hrs
$200 ph
$185 ph
$175 ph
$170 ph
All agreements except for platinum partners require a
block time pack in place to be eligible for the various
discount hourly rates available to partners.
Web Site Updates
$30
$20
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Benefits
2 updates per year.
Up to 2 hours cumulative.
Use anytime.
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Benefits
4 updates per year.
Up to 4 hours cumulative.
Use anytime.
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$50
Benefits
$90
7 updates per year.
Up to 6 hours cumulative.
Use anytime.
Includes troubleshooting.
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Benefits
10 updates per year.
Up to 8 hours cumulative.
Use anytime.
Includes troubleshooting.
BONUS OFFER
When platinum partner status is obtained, we add an
extra 2 updates or 2 hours to any of the plans above
that are taken out at no extra cost.
Phone: (08) 8377 7601
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Web: www.creydall.com
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Email: [email protected]
Antivirus Solution
$3
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Benefits
Standard Antivirus.
$5
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$10
Benefits
Premium Antivirus.
Centrally Monitored.
Client viewing console.
Single Server License.
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Benefits
Premium Antivirus.
Centrally Monitored.
Client viewing console.
Dual Server License.
2hr toward remote removal.
2hr toward workshop removal.
BONUS OFFER
When platinum partner status is obtained, we cover
all labour related towards cleaning a virus infection.
Antispyware Solution
$3
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Benefits
Standard Antispyware.
Weekly scheduled scans.
$5
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Benefits
Premium Antispyware.
Weekly scheduled scans.
Centrally Monitored.
Client viewing console.
Single Server License.
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$13
Benefits
Premium Antispyware.
Realtime Scanning.
Centrally Monitored.
Client viewing console.
Dual Server License.
2hr toward remote removal.
2hr toward workshop removal.
BONUS OFFER
When platinum partner status is obtained, we cover all
labour related towards cleaning a spyware infection.
Phone: (08) 8377 7601
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Web: www.creydall.com
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Email: [email protected]
Hosted Exchange
$5
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Benefits
25GB Mailbox
Activesync (Mobile devices)
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$10
Benefits
Unlimited Size Mailbox
Activesync (Mobile devices)
Full Email Archiving.
1GB Sharepoint Foundation.
1 Resource Mailbox.
1 Public Folder.
Encryption
+$13
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$15
Benefits
Unlimited Size Mailbox
Activesync (Mobile devices)
Full Email Archiving.
2GB Sharepoint Foundation.
1 Resource Mailbox.
1 Public Folder.
webmail.yourdomain.com
archive.yourdomain.com
Backup DNS & MX records.
Free installation on Iphone.
Free maintenance on Iphone.
Virtual Meeting
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Phone: (08) 8377 7601
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$15
Benefits
Secured communications.
Office Integration.
Chat.
Presence.
Group Chat.
Web: www.creydall.com
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$20
Benefits
Secured communications.
Office Integration.
Chat.
Presence.
Group Chat.
Audio & Video.
Web Confrencing.
Desktop Sharing.
Email: [email protected]
Cloud AntiSpam
$3
PLATINUM PARTNER?
This item is not required to become a platinum
partner if using cloud exchange.. If using an onsite
exchange server then the green plan to the right is
required to become a platinum partner.
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$5
Benefits
Latest spam blocklists.
Antivirus & Antispam.
6 leading antivirus engines.
Realtime Reports.
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Benefits
Latest spam blocklists.
Antivirus & Antispam.
6 leading antivirus engines.
Realtime Reports.
12 month archive.
archive.yourdomain.com
DNS redundancy.
Corporate Signatures.
Desktop web filtering.
PC Backup Solution
Per User
Per PC
$60
$30
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Benefits
10GB
Per PC.
Self monitoring only.
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Benefits
50GB.
Per PC.
Self monitoring only.
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$90
Benefits
100GB
Per PC.
Self monitoring only.
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$220
Benefits
300GB
Per PC.
Self monitoring only.
Overage
$2 per Gig
Phone: (08) 8377 7601
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Web: www.creydall.com
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Email: [email protected]
(STANDARD) Local Server Backup Solution
Per Company
Per Server
$100
$60
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Benefits
Premium Server Backup.
Per virtual server.
Self monitoring only.
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Benefits
Premium Server Backup.
Per virtual server.
Nearline Monitoring.
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$120
Benefits
Premium Server Backup.
Per virtual server.
Nearline Monitoring.
Backup Maintenance.
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$160
Benefits
Premium Server Backup.
Per virtual server.
Nearline Monitoring.
Backup Maintenance.
Offsite Monitoring.
This system uses server based technology. The technology is more cost effective to implement than the
CRYSYS VIRTUAL BACKUP SOLUTION but it does replicate the labour required to maintain the
backup on each server. This means the costing here is on a per server basis (physical or virtual)
(CRYSYS) Local Virtual Backup Solution
Per Company
$90
$50
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Benefits
Premium Server Backup.
Per physical server.
Self monitoring only.
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Benefits
Premium Server Backup.
Per physical server.
Nearline Monitoring.
APPROVED HARDWARE
This plan requires approved hardware & software in
place before it can be selected.
Phone: (08) 8377 7601
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$110
Benefits
Premium Server Backup.
Per physical server.
Nearline Monitoring.
Backup Maintenance.
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$140
Benefits
Premium Server Backup.
Per physical server.
Nearline Monitoring.
Backup Maintenance.
Offsite Monitoring.
BONUS OFFER
Platinum partners on this plan receive 150 hours
towards recovery as well as emergency level support.
Thats equivilent to $30,000 worth of insurance.
Web: www.creydall.com
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Email: [email protected]
(Remote) Online Server Backup Solution
Per Company
Per Server
$80
$50
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Benefits
10GB
Self monitoring only.
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50GB
Self monitoring only.
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$240
$110
Benefits
100GB.
Monitors Fails.
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Benefits
300GB
Monitors Fails.
Above is a budget online backup solution using storage
located either interstate or offshore. Depending on the
amount of data you backup, it could take days or even
weeks to download all of the information. If being up
and running in a short time frame is important then
refer to the plan below.
Overage
$2 per Gig
(Local) Online Server Backup Solution
Per Company
Per Server
$100
$60
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Benefits
20GB
Adelaide Datacentre.
Same day service.
Self monitoring only.
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Benefits
30GB
Adelaide Datacentre.
Same day service.
Self monitoring only.
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$200
Benefits
50GB
Adelaide Datacentre.
Same day service.
Fully Monitored by Humans.
Monitors Success/Fails.
SQL & Exchange plugin.
5 hours towards recovery.
Overage
$4 per Gig
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$370
Benefits
100GB
Adelaide Datacentre.
Same day service.
Fully Monitored by Humans.
Monitors Success/Fails.
SQL & Exchange plugin.
Disaster recovery service.
10 hours towards recovery.
BONUS OFFER
Platinum partners on this plan receive 150 hours
towards recovery as well as emergency level support.
Thats equivilent to $30,000 worth of insurance.
Phone: (08) 8377 7601
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Web: www.creydall.com
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Email: [email protected]
Workstation Imaging
Per User
Per PC
Rebuild requests because a PC or notebook is slow
must have this selected & it has to be selected across
all computers under the agreement.
$5
If a rebuild is required for any reason & this has not
been selected then the time to rebuild will be drawn
down from the block time rather than agreement
labour.
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Benefits
Reduces rebuild time.
Reduces downtime.
Increases efficiency.
Increases reliability.
Iphone & Android Management
Per User
$6
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Phone: (08) 8377 7601
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Web: www.creydall.com
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Benefits
Company data security.
Centralised management console.
Automated email configuration.
Automated Wifi configuration.
Full inventory of all devices.
Track device location in real time.
Alarms to track lost device.
Lock, wipe & reset remotely.
Email: [email protected]
Platinum Partner Benefits
The platinum partnership is an exclusive opportunity for those committed to providing the best technology solutions available for their business. It provides complete peace of mind & substantially lowers risk.
As part of the platinum partnership, Creydall Systems takes on a substantial chunk of risk in that we
cover the labour for most of the common eventualities such as disaster recovery as well as virus & spyware
infections.
We do need to put in place some requirements to minimise the chance of problems like this eventuating.
To activate Platinum partner status and all of its benefits, the requirements below must be adhered to.
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Benefits
Unlimited phone support (830am - 5pm Mon to Friday)
Unlimited workshop support (830am - 5pm Mon to Friday)
Unlimited on site support (830am - 5pm Mon to Friday)
Block time purchase not required.
Free web hosting.
Emergency loan server service.
Master control account for your company.
Mobile device management.
Access to most experienced technicians & consultants.
True time sharing of available consultants.
Priority service for all calls & tasks requested.
Fixed price projects & installations*
SMS alerts to techs for all servers.
On request I.T management & strategy meetings.
Virus infection removal service at no extra cost.
Spyware infection removal service at no extra cost.
150 hours towards disaster recovery at no extra cost.
Emergency contact details for priority service after hours.
Platinum level hourly rate for project & after hours work.
*Hardware purchased through means other than Creydall will not be
eligible to have a fixed price attached & will attract the Platinum level
hourly rate for the length of time the work actually takes.
Phone: (08) 8377 7601
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Requirements
All green light bulbs above must be selected for all staff.
Approved backup system must be in place.
Core recommendations are required to be acted upon*
PC or server’s are not older than 4 years**
PC & server’s are under full manufacturers warranty.
Staff have a basic understanding of computer operation.
Staff do not have Administrator access to server or desktops.
Accounts are in good standing.
*Platinum partnership is a privilege & is also free to those that qualify.
Any recommendation that is not implemented & that impacts either
the risk or cost to Creydall to provide the service will result in the
removal from the platinum partnership until the recommendation in
question is implemented.
**PC or server’s older than 4 years will be excluded from the agreement & will attract the Platinum level hourly rate for the length of
time the work actually takes. Owning a PC or server older than 4 years
will not endanger your overall platinum status.
Web: www.creydall.com
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Email: [email protected]

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