Document 6523944

SUMAIR ALI
ROLL
38
NO : MBE-11-
EFFECTIVE & EFFICIENT LISTENER FOR
BUSINESS MEETINGS & NEGOTIATION
GROUP MEMBERS
Tayyaba
Ishtiaq
Zara Naeem
Adeel Mushtaq
M. Irfan
TABLE
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OF CONTENT
Introduction to listening
Ways of listening
Difference b/w hearing & listening
Major types of listening
The listening process
Difference b/w Good & Bad listener
Barriers to Listening
Listening Tips
Introduction to Negotiations?
Negotiating Methods
Negotiation Strategies
Conclusion
INTRODUCTION:
If we talk about language skills, there are four
language skills
 Speaking
Skill
 Listening Skill
 Writing Skill
 Reading Skill
So, listening is a language skill.
WHAT IS LISTENING?

Listening means hearing the speaker. It also can
be said as decoding. In fact speaking does not
itself constitute communication, unless
what is said is comprehended by others,
and it is called listening.
WHAT IS SKILL?
Skill is generally defined as: o “A particular ability to do something well, is
called skill”.
o “An ‘experience’ or ‘knowledge’ which makes us
able to do something better than the best is also
called skill”.
WHAT IS LISTENING SKILL?
Listening skill is the most neglected skill
of all the other language skills. We have
two ears and one tongue, so listening is
twice than speaking. Firstly we listen
someone then we speak in response. In
all language skills just after birth a child
starts listening; after that he speaks
then he reads and in the last step he
starts writing. So, listening is very
important in our daily life.
WAYS OF LISTENING
 Non-hearing
 Hearing
 Thinking
 Judging
NON-HEARING
In this way of listening, we just suppose that we are
listening but in fact we are indulged in our own
thinking and thoughts, but actually we are not hearing
just seeing the speaker.
Hearing:
Hearing the speaker, but in the mean while,
change occurs in our focus. So, when we hear we think
nothing about it.
THINKING:
We try to interpret the perception of the speaker.
What the speaker is trying to say is important or
not. What is the thinking of the speaker? But
only thinking is here not the judgment.
Judgment:
Here we judge and analyze the situation
and give our own views and interpretations to the
message given by the speaker.
DOES LISTENING
DIFFER FROM HEARING
?
YES, LISTENING DIFFERS
FROM HEARING
Hearing
IN SENSE THAT:
implies just perceiving the sounds
while listening means listening with
understanding whatever you are listening.
Both the body as well as mind is involved in
listening process.
CONT….
Listening
is an active process while
hearing is a passive activity.
Hearing
is an effortless activity while
listening is an act requiring conscious
efforts, concentration and interest.
MUHAMMAD IRFAN
MBE-11-O3
MAJOR TYPES OF
LISTENING
A.
B.
C.
D.
E.
Discriminative Listening
Comprehensive Listening
Therapeutic Listening
Critical Listening and
Appreciative Listening.
DISCRIMINATIVE LISTENING

Discriminative listening is where the objective is
to distinguish sound and visual stimuli.
COMPREHENSIVE LISTENING

Comprehensive listening where the focus is on
'understanding the message.
THERAPEUTIC LISTENING

Therapeutic listening - is one kind of listening
where the listener's role is to be a sympathetic
listener without much verbal response
CRITICAL LISTENING

Critical listening is the fourth kind of listening
where listeners have to evaluate the message.
Listeners have to critically respond to the
message and give their opinion
APPRECIATIVE LISTENING

The final one is Appreciative listening where the
focus is on enjoying what one listens.
THE LISTENING
PROCESS
BY TAYYABA
ISHTIAQ
LISTENING PROCESS
Listening
means
making sense of
what is said or
uttered. It is the
most important part
of effective oral
communication.
RECEIVING
Refers
to the response caused by
sound waves stimulating the
sensory receptors of the ear.
“ A word starts with E ,
Ends with E and there is
A one letter.”
INTERPRETING
You
learn that what the speaker
intended to mean-the thought
and emotional tone. You try to
perceive it according to your own
perspective.
Stuck with
“a one letter”
EVALUATION
Assign
meaning to the words
based on personal beliefs the
listener holds and to draw
inferences out of it.
Testing and trying to
Solve the riddle
According to your
Previous knowledge
RESPONDING
The
stage requires that the receiver
completes the process through verbal
and non verbal feedback, because the
speaker has no other way to
determine if a message has been
received.
Still confused, ‘Envelope’ it is
corresponding
As far as E and a one Letter
that refers to “khat” of urdu.
REMEMBERING
The
individual has not only
interpreted but also added the
message to the memory bank.
DIFFERENCE B/W GOOD AND
BAD LISTENER
Good Listeners:
Focus attention on the message
Set aside personal biases when
listening
Work to overcome distractions
BAD LISTENER
Allow
their minds to wander
Let personal issues/biases
interfere when listening
Succumb easily to distractions (I
wish I wont encounter any of
these!)
ZAHRA NAEEM
MBE_11_05
BARRIERS TO EFFECTIVE
LISTENING”
“
Introduction
 The
importance of listening in communication is
enormous.
 People often focus on their speaking ability,
believing that good speaking equals good
communication. the ability to listen is equally as
important.
 there are some barriers for listening, which will
effect the listening process.
REASONS THAT INDIVIDUALS FAIL
TO LISTEN SUCCESSFULLY
 Interrupting
 Choice
of words
 Faking Attention
 Becoming Emotional
 Tuning Out
 Jumping to Conclusions
 Becoming distracted
 Information data overloaded
Interrupting :
Interrupting is a major problem. It bring a
negative response from the speaker being
interrupted. it is difficult to listen and
speak at the same time.
Choice of words:
Your choice of words should be based on
what will be clearer for your listener. The
words should be simple, easy
understanding.
 Faking
Attention:
It can be offensive & hurtful to the
speaker that the listener doesn't really care about
what the speaker is saying.
 Becoming
Emotional:
Becoming emotional can hinder one's ability to
listen. It is important that the receiver be aware of
his emotions.

Jumping to Conclusions:
Don’t jump to conclusions
quickly, just let the speaker finish his conversation
first, it may be helpful for the listener to understand
the conversation. Don’t ask questions throughout
the conversation to clarify issues.
 Overloaded
Information data :
It is also one of the major
barrier & may creates the problem for listener that
if the speaker provide him a bundle of information
which is actually not required or which is not
understandable for him.
LISTENING TIPS
 Eye
Contact
 Be attentive
 Open mind
 No interruptions
 Wait for pauses to ask Q’s
 Ask relevant Q’s only
 Feel the speaker’s feelings
 Give feed back
 Think before speaking
 Stick to the speaker’s object
ADEEL
MUSHTAQ
ROLL NO : MBE-11-26

WHAT IS NEGOTIATION?

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Negotiation is a process in which two or
more parties try to resolve differences, solve
problems and reach agreement.
Good negotiation meets at as many
interests as possible with an agreement that
is durable.
NEGOTIATING METHODS
 Compromise:
means to settle
differences through concessions
made by one or both parties.
 Collaboration: involves people
cooperating to produce a solution
satisfactory to both parties.
 Competition: often leads to one
party gaining advantage over the
other, if it can negotiate at the
expense of the other’s needs.
CONT…..
 Accommodation:
means that only
one party is willing to oblige or adapt
to meet the needs of the other.
 Withdrawal
(avoidance): is a
negotiation method that makes both
parties lose, because one party
retracts their point of view or backs
away form the situation.
NEGOTIATION STRATEGIES
 Win-win
strategies:
Both parties are
satisfied with the settlement
negotiated.
 Win-lose
strategies:
Result in the party who
initiates the conflict being
satisfied and the other
dissatisfied.
CONT…..
 Lose-win
strategies:
A situation in which
the initiator is dissatisfied and
the other is satisfied.
 Lose-lose
strategies:
Result form a situation
in which the objectives of both
parties are too rigid, and both
parties are dissatisfied.
"THE MOST BASIC OF ALL
HUMAN NEEDS IS THE NEED TO
UNDERSTAND AND BE
UNDERSTOOD.
THE BEST WAY
TO UNDERSTAND PEOPLE IS TO
LISTEN TO THEM."
— RALPH NICHOLS
SO, TO CONCLUDE, WE CAN SAY THAT IT
IS NOW PROVED, THAT LISTENING SKILL IS
THE MOST IMPORTANT IN ALL OTHER
LANGUAGE SKILLS.
BUT AT THE SAME TIME
IT IS THE MOST NEGLECTED ONE. WE HAVE
SEEN ITS IMPORTANCE IN ALL THE FIELDS
OF LIFE.
WE ALSO HAVE NOTICED THE TEN
AIDS AND SUGGESTIONS TO IMPROVE IT.
IT IS THE MOST PROFITABLE SKILL
AND ALWAYS GIVES US BENEFITS IN
ALL THE FIELDS OF LIFE. SO, WE
SHOULD INCREASE THIS ABILITY
AND ALWAYS TRY TO CONCENTRATE
ON THE SPEAKER’S IDEAS. IT WILL
BE HELPFUL FOR ALL OF US.
NOW YOUR QUESTIONS?