EVCO Plastics Supplier Excellence Manual

Transcription

EVCO Plastics
Supplier Excellence
Manual
Table of Contents
Contact List ...............................................................................................................................................................................3
Purpose .....................................................................................................................................................................................4
Required Manuals .....................................................................................................................................................................4
Reference Manuals ...................................................................................................................................................................4
1.0
Supplier Management ..................................................................................................................................................5
1.1
Qualification..............................................................................................................................................................5
1.1.1
Supplier Evaluation ...........................................................................................................................................5
1.1.2
Self-Audit / ISO Certification .............................................................................................................................5
1.1.3
Supplier Contacts ..............................................................................................................................................5
1.1.4
Terms and Conditions .......................................................................................................................................5
1.2
Performance Measurements ....................................................................................................................................6
1.2.1
Quality ...............................................................................................................................................................6
1.2.2
On Time Delivery...............................................................................................................................................6
1.2.3
Cost Reduction ..................................................................................................................................................6
1.3
Requirements............................................................................................................................................................6
1.3.1
Product Qualification ........................................................................................................................................6
1.3.2
Hazardous Materials Regulations .....................................................................................................................7
1.3.3
Packaging ..........................................................................................................................................................7
1.3.4
Labeling .............................................................................................................................................................7
1.3.5
North American Free Trade Agreement (NAFTA) .............................................................................................8
1.3.6
Transportation ..................................................................................................................................................8
1.4
2.0
Decertification ..........................................................................................................................................................8
Advanced Product Quality Planning .............................................................................................................................9
2.1
Planning Requirements.............................................................................................................................................9
2.2
Production Part Approval .........................................................................................................................................9
2.3
Major or Critical Characteristics .............................................................................................................................10
3.0
Product Performance..................................................................................................................................................10
3.1
Compliance .............................................................................................................................................................10
3.2
Continuous Improvement .......................................................................................................................................10
3.3
Raw Material Certification ......................................................................................................................................10
3.3.1
Resin................................................................................................................................................................10
3.3.2
Colorant ..........................................................................................................................................................10
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January 17, 2014
3.3.3
Additives .........................................................................................................................................................11
3.4
Record Retention ....................................................................................................................................................11
3.5
Product Changes .....................................................................................................................................................11
3.5.1
Supplier Requested Changes ..........................................................................................................................11
3.5.2
EVCO Plastics Requested Changes ..................................................................................................................11
3.6
4.0
Rejection Policy .......................................................................................................................................................12
Nonconformance ........................................................................................................................................................12
4.1
Rejection Procedure ...............................................................................................................................................12
4.2
Corrective Action ....................................................................................................................................................13
5.0
Vendor Performance ..................................................................................................................................................13
6.0
Ethical Business Practices ...........................................................................................................................................13
6.1
Safety ......................................................................................................................................................................13
6.2
Child and Involuntary Labor ....................................................................................................................................14
6.3
Compensation and Working Hours.........................................................................................................................14
6.4
Banned Substances .................................................................................................................................................14
6.4.1 OSHA ....................................................................................................................................................................14
6.4.2 ROHS and REACH ..................................................................................................................................................16
6.4.3 Food Allergens ......................................................................................................................................................16
7.0
Confidentiality.............................................................................................................................................................16
8.0
Change History ............................................................................................................................................................16
Appendix A ..............................................................................................................................................................................18
Appendix B ..............................................................................................................................................................................20
Appendix C ..............................................................................................................................................................................21
Appendix D..............................................................................................................................................................................22
Appendix E ..............................................................................................................................................................................23
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Contact List
Corporate Headquarters
100 West North St
Deforest, WI 53532
http://www.evcoplastics.com/
EVCO Plastics – MED
121 EVCO Circle
Deforest, WI 53532
EVCO Plastics – AMP
110 EVCO Circle
DeForest, WI 53532
EVCO Plastics – Oshkosh
450 Ripple Ave
Oshkosh, WI 54902
EVCO Plastics – Calhoun
100 EVCO Drive
Calhoun, GA 30701
EVCO Plastics – Monterry, Mexico
Pablo Livas 4211
Col. Guadalupe Victoria
Guadalupe, NL
Mexico 67180
EVCO Plastics - Shenzhen
Zone C, Ying Tai Industrial Estate
Dalong Longhua
Shenzhen, China 518109
Broker – Monterry Mexico
Zapata Renato & Co
8402 Killam Industrial Blvd
Laredo, TX 78045
Broker – Juarez Mexico
Forwarding Center Corp
11355
Rojas Suite 13/14
El Paso, TX 79936
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Purpose
EVCO Plastics has established, and is committed to maintaining a documented Quality System that meets the
requirements of ISO:9001, TS16949, and those of our customers. The purpose of the “Supplier Excellent
Manual” is to communicate the quality requirements and expectations to our suppliers. Suppliers that provide
materials to EVCO Plastics should have or have developed a quality system based on the requirements of
ISO9001 and/or TS16949, and EVCO Plastics’ specific requirements which are included in this document. The
requirements and expectations of this manual focus, not only on physical characteristics, but also on the level
of service, delivery, and cost containment by each supplier.
Required Manuals
Quality System Requirements
Production Part Approval Process (PPAP)
(Can be purchased from AIAG @ www.AIAG.org
Reference Manuals
ISO 9001 and TS16949 – Series of documents @ www.iso.org
Advanced Product Quality Planning and Control Plan (APQP)
Failure Mode and Effects Analysis (FMEA)
Measurement Systems Analysis (MSA)
Fundamental Statistical Process Control (SPC)
Quality Control Assessment (QSA)
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1.0
Supplier Management
1.1
Qualification
1.1.1
Supplier Evaluation
Suppliers under consideration shall be initially evaluated by an on-site audit of the
Supplier’s quality systems or by a self-audit evaluation based on EVCO Plastics Supplier
Evaluation (SF 2.014) (See Appendix E). The completed Self-Evaluation is required prior
to the implementation of business with EVCO Plastics. Annual self-audits may be
requested. An on-site audit is determined necessary when the scope of supplied product
is deemed critical and/or complex.
1.1.2
Self-Audit / ISO Certification
EVCO Plastics’ Self Evaluation (Appendix E) emphasizes critical areas such as quality
systems and preventative maintenance that are keys to product quality. A copy of the
Suppliers ISO or TS certificate may be submitted to EVCO Plastics Purchasing in lieu of
the completed Self-Evaluation. The Supplier is to return the Self Evaluation within 30
days of issuance. EVCO Plastics Purchasing will score and sign the Self-Evaluation.
A Supplier is considered approved when a minimum score of 90% is achieved; and is
conditionally approved when a minimum score of 75% is achieved. “Conditionally
Approved” suppliers may achieve “Preferred” status through implementation of quality
systems that meet the requirements of ISO 9001 and/or TS16949. If the Supplier
chooses not to implement further system changes, an EVCO Plastics team may review
and determine what actions and/or controls are necessary to ensure quality product is
delivered to EVCO Plastics’ facilities. At the discretion of the respective Purchasing
Agent, Conditionally Approved Suppliers may also achieve “Preferred” status after they
have achieved a performance rating of 90% or better for three (3) months.
1.1.3
Supplier Contacts
Each Supplier shall supply a contact list to the appropriate EVCO Plastics Purchasing
Agent. Recommended contacts include the Company’s President, Top Sales Executive,
Account Manager, Plant Manager, Quality Manager and primary contact person at each
Supplier location. The list should be updated as changes occur.
1.1.4
Terms and Conditions
Upon receipt of a Purchase Order from EVCO Plastics, the Supplier agrees to comply with
the terms, conditions and instructions noted in Appendix D.
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1.2
Performance Measurements
1.2.1
Quality
The quality of incoming product is monitored through EVCO Plastics’ incoming inspection
process. In the event non-conforming product is found, EVCO Plastics Purchasing will
contact the Supplier for disposition.
In the event defective product causes interruptions in EVCO Plastics production
schedule, any costs incurred from machine downtime, rework, and/or sorting (to support
EVCO Plastics customer schedules) may be charged to the Supplier. See Section 4.0 for
specific nonconformance guidelines and requirements.
1.2.2
On Time Delivery
All deliveries are expected to be 100% on time. The due date is established at time of
order placement. The assigned date is the date the parts are to be on EVCO Plastics’
dock. Therefore, the Supplier should allow for transit time to ensure shipments arrive on
the determined due date. A shipment is considered on time with the window of three
(3) days early and zero (0) days late.
In the event a late delivery is anticipated, the Supplier shall contact EVCO Plastics’
Purchasing Expeditor or the appropriate Purchasing Agent for instructions. Late
deliveries can cause interruptions in EVCO Plastics’ production schedules, and may affect
EVCO Plastics customer schedules. As such, any costs incurred from machine down time,
as a result of a Supplier’s late deliveries may be charged to the Supplier.
In the event late deliveries are a continuing problem, the Supplier shall be asked to
implement corrective actions to prevent late deliveries altogether. (See Section 4.2 for
protocol).
1.2.3
Cost Reduction
All Suppliers should submit cost reduction proposals on an annual basis. The proposals
should include, but not limited to, design change considerations, process changes that
improve efficiencies, lead time, and reduced scrap, blanket orders, consolidations,
material purchases, etc.
1.3
Requirements
1.3.1
Product Qualification
The Supplier shall monitor and maintain all requirements, prints and/or specifications
unless allowed under deviation. All aspects of compliance shall be documented and
made available to EVCO Plastics personnel as requested. Specific APQP and PPAP
instructions can be found in Section 2.0
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January 17, 2014
1.3.2
Hazardous Materials Regulations
A Material Safety Data Sheet (MSDS) shall be supplied to EVCO Plastics personnel prior to
the arrival of new product at EVCO Plastics. (See Section 6.3 for specific required
information).
A certificate of compliance with the Restriction of Hazardous Substances (ROHS) shall be
made available upon request by EVCO Plastics personnel. The document must indicate
that all components which comprise goods being shipped to EVCO Plastics comply with
the European standard.
EVCO Plastics’ location at 110 EVCO Circle has been designated a food grade
manufacturing site. Resins, colorants, packaging and labels shipping to that location will
need to comply with FDA guidelines for Major Food Allergens. These products are to be
manufactured, handled, stored and shipped in a manner to avoid contact with eggs and
egg products, fish or fish products, milk or milk products, peanut or peanut products,
shellfish, soy or soy products, tree nuts and tree nut products, wheat or wheat products,
or sesame or sesame products. Reference FDA website for more information.
www.fda.gov/food/labelingnutrition/foodallergenslabeling/guidancecomplianceregulato
ry/information/ucm106187.htm
1.3.3
Packaging
Parts shall be packaged in such manner as to prevent damage or loss during shipment.
All hand-handled containers shipped to EVCO Plastics are to weigh less than 35 lbs.
Cartons shipped on pallets are to be contained in a matter (either wrapped or banded) as
to prevent shifting on the pallet. If requested, cartons/pallets should not be double
stacked for storage and shipment.
1.3.4
Labeling
All production parts shipped to EVCO Plastics must have each container labeled with the
following information:
- EVCO Plastics Part Number
- Quantity per Carton
- EVCO Plastics P.O. number
- Lot Number
The following information is also requested to be on the label, but is not required to be
in barcode format.
-
Manufacture Date
Weight
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EVCO Plastics utilizes a color-coded designation system for inventory purposes. As such,
when shipping products to EVCO Plastics, the use of a colored label (either as a bar
coded label or a separate label) is requested to aid the identification of the different
categories. The list below identifies the colored label to be used for its respective
category:
Resins – Pink
Colorants – Purple
Packaging – Blue
Labels – Blue
Custom Fabricated Components – Tan
Hardware – Tan
Metal Inserts – Tan
Pad Print Ink and Chemicals – Tan
Adhesives – Tan
Hot Stamp Foils and Transfers – Tan
All other labeling (from a distributor or for another manufacturer) is to be removed or
covered.
1.3.5
North American Free Trade Agreement (NAFTA)
Product being shipped to EVCO Plastics de Mexico must meet the North American Free
Trade Agreement (NAFTA) requirements. A Certificate of Origin and a Commercial
Invoice is required with any shipment. Product will be shipped to Mexico through EVCO
Plastics brokers. (See the Contact List for the specific addresses).
1.3.6
Transportation
EVCO Plastics will specify which carrier is to be used for shipments in which EVCO Plastics
is responsible for the freight (FOB Origin). The Supplier is to obtain prior approval from
the appropriate Purchasing Agent or Expeditor if they deviate from the approved carrier.
Deviation without prior approval will result in the Supplier being charged back for the
differences in freight costs.
1.4
Decertification
A Supplier may be decertified and removed from the Preferred Supplier List after failing to
correct process(es) to eliminate defective parts or late deliveries. Communication is an essential
element throughout this process to convey expectations, requirements and timing. Having
failed to make the necessary actions to remedy the failures, the Supplier may face any of the
following consequences:

No new business shall be awarded
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January 17, 2014


Existing business may be withdrawn. If the business remains, additional inspection may be
required, with all costs owned by the Supplier. All inspection data shall accompany the
shipment to document the results. If EVCO Plastics inspects the materials, all costs shall be
debited back to the Supplier.
EVCO Plastics team shall aid the Supplier in making corrections.
The supply team shall determine the timeline for such actions.
2.0
Advanced Product Quality Planning
2.1
Planning Requirements
The Supplier is required to manage product realization and conduct quality planning with EVCO
Plastics personnel using the APQP manual (available for AIAG) to control processes. The
Supplier shall indicate all Mistake/Error Proofing on the Control Plan, and maintain a system to
verify the effectiveness of their systems on new and existing products.
2.2
Production Part Approval
Prior to sending the first shipment of new or modified production parts, the Supplier shall
submit “production level” samples to the appropriate EVCO Plastics Purchasing Agent for the
purpose of obtaining part approval.
PPAP is required for the following circumstances:
a. New Part
b. Part Changes
c. Plant/Site Change
d. Process Change
At Minimum, the submission shall include six parts and the following documentation:
a. Material Certification
b. Dimensional Layout with numbered print
c. Capability Study for Major or Critical Dimensions
d. Approval Form (E.g. AIAG Submission Warrant or similar company document)
Documents may be sent electronically.
Any additional requirements will be specified in quality planning. Submission requirements are
waived for commodity items such as those parts that can be obtained from a catalog.
Written approval or a deviation from EVCO Plastics is required to ship production parts into an
EVCO Plastics production site. Without signed approval, EVCO Plastics reserves the right to
reject parts back at the Supplier’s expense.
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January 17, 2014
2.3
Major or Critical Characteristics
Major or critical characteristics identified on the print or in quality planning must be monitored,
and the data made available for review. Capability of these characteristics must be
demonstrated in the PPAP with a preferred capability of 1.67 or greater. Products that
demonstrate a Cpk of less than 1.33 must be 100% inspected prior to shipment. Products that
demonstrate a Cpk of 1.34 to 1.66 shall have a continuous improvement plan, with due dates
submitted to EVCO Plastics personnel. (See section 3.4, record retention section for data
maintenance).
3.0
Product Performance
3.1
Compliance
The Supplier shall maintain compliance to industry standards and government regulations for all
products shipped to EVCO Plastics. Suppliers are required to maintain a documented system to
control drawings, specifications and changes to those documents. Suppliers will be notified of
changes to drawings and specifications, at which time the Supplier is responsible for the control
and distribution of those changes. All obsolete drawings and specifications are to be removed
from use.
3.2
Continuous Improvement
Suppliers should submit detailed plans for continuous improvement; including specific times and
responsibility for all proposed actions. Evidence of the continuous improvement, based on a
systematic approach, shall be submitted to the appropriate Purchasing Agent. The evidence
should be supported by statistical documentation. Improvements should be reflected in both
part and manufacturing processes.
3.3
Raw Material Certification
3.3.1
Resin
Suppliers of virgin resin shall provide a certificate of analysis with each lot of product.
EVCO Plastics reserves the right to impose additional requirements based on need.
3.3.2
Colorant
The Supplier shall provide a master chip to EVCO Plastics as a target prior to the first
production order. For subsequent shipments, lot chips shall be sent with each shipment.
Spectrophotometer readings may be requested. Unless otherwise specified, the L*a*b*
color space shall be used with standard tolerances of ∆L ±0.75, ∆a ±0.5, ∆b ±0.5 and ∆E
±1.0.
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January 17, 2014
3.3.3
Additives
Certificates of compliance for specific information are to be made available upon
request.
3.4
Record Retention
The Supplier shall maintain clear, clean, and accurate records of test/inspection data, revision
level documents, activities performed (including dates and individuals conducting the activities),
etc. Where applicable, the records should include a list of the equipment used for
testing/inspection. All records related to medical applications shall be retained for a minimum
of seven (7) years. Automotive related records shall be maintained as directed by the AIAG
PPAP manual, and all other records shall be maintained for a minimum of three (3) years.
3.5
Product Changes
3.5.1
Supplier Requested Changes
The Supplier must notify, in writing, the appropriate EVCO Plastics Purchasing Agent
when requesting any changes to materials, products, processes, locations, and/or
specifications. The Supplier must obtain approval from EVCO Plastics personnel prior to
implementing the change. The Supplier shall supply quotes, identifying the costs of
necessary tooling and materials (including in-process and finished goods) that may be
affected by the requested change. The change request should include a timeline for
implementation and the cost benefit/payback or avoidance. The part approval process
applies when the Supplier completes the requested change. Shipments without written
approval from EVCO Plastics personnel will not be accepted.
The Supplier will be held liable for any and all costs incurred by EVCO Plastics caused by
changes without authorization, including, but not limited to damages, liabilities and
fines. The Supplier will not be paid for any parts, tooling, equipment, etc. if the change
was made without prior authorization.
3.5.2
EVCO Plastics Requested Changes
EVCO Plastics Purchasing Agent shall submit to the Supplier a specification and/or print
for evaluation. The Supplier shall provide quotations for tooling (if required), cost
breakdown of affected inventories, and a proposed timeline for implementation. The
Supplier will have ten (10) days to submit these costs to the appropriate Purchasing
Agent. If the response exceeds ten (10) days, EVCO Plastics is not responsible for any
costs related to obsolete inventory or tooling (affected by the change), unless agreed
upon by EVCO Plastics personnel. If and when a decision is made to proceed, disposition
will be made for the affected inventory. The part approval process is required (where
applicable) prior to the first shipment of production parts, unless waived by EVCO
Plastics personnel.
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January 17, 2014
As in a Supplier initiated change, the Supplier will be held liable for any and all costs
incurred by EVCO Plastics caused by changes made without authorization. The Supplier
will not be paid for any parts, tooling, equipment, etc. if the change was made without
prior authorization.
3.6
Rejection Policy
Products that fail to meet EVCO Plastics’ stated requirements will be rejected. EVCO Plastics
personnel may choose to sort rejected product to sustain production needs, in which case the
Supplier may be charged back for any sorting charges. EVCO Plastics may require sorting
activities be conducted by the Supplier at an EVCO Plastics facility. If time allows, rejected
product will be returned for sorting or remanufacture. In the event incoming product is rejected
and deemed unusable, any downtime, as a result of the rejected product may be charged back
to the Supplier.
4.0
Nonconformance
4.1
Rejection Procedure
When a rejection is noted, the Supplier will be immediately contacted by EVCO Plastics’
Purchasing Agent to initiate the following actions:





Product within the Supplier’s inventory is to be contained and sorted for defects.
Nonconforming/rejected product will be returned to the Supplier at the Supplier’s
expense. EVCO Plastics’ Purchasing Agent will contact the Supplier for a return
authorization number and shipping instructions.
The Supplier is to replace all stock in question with good product.
The Supplier’s performance record will be documented to show the nonconformance
occurrence.
The Supplier may receive a Supplier Corrective Action Request (SCAR) from EVCO
Plastics’ Purchasing. (See Section 4.2 for Corrective Action instructions).
Other actions that may be required from the Supplier regarding the nonconforming product.



The Supplier may be requested to send a representative to EVCO Plastics or its customer
to support EVCO Plastics in resolving rejection issues.
The Supplier may be requested to appear at EVCO Plastics or its customer’s facility to
sort product as a result of nonconforming parts.
Charges from EVCO Plastics’ customers (for sorting, rework, or rehandling, damage, scrap
or delays, etc.) may be charged to the Supplier as a result of nonconforming parts.
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January 17, 2014
4.2
Corrective Action
In response to non-conformances and/or deliveries outside the delivery window, a written
Supplier Corrective Action Request (SCAR) (Appendix A) may be sent to the Supplier.
The Supplier has thirty (30) days to respond to the Corrective Action Request for both
nonconforming product and late deliveries. The response shall document the actions taken to
prevent the nonconformance from occurring in the future.
The Corrective Action process should also include:



Statistical and/or mistake-proofing methods to verify the nonconformance has been
corrected.
Updated (FMEA) and Control Plan reflecting the changes made to the process(es)
A new PPAP if the corrective action involves product/process changes. The Supplier
must obtain approval prior to implementing the changes and/or seek deviation from the
appropriate EVCO Plastics’ personnel.
(Reference the AIAG manual for guidelines and recommendations.)
Upon returning the completed Supplier Corrective Action Request (SCAR), EVCO Plastics’
Purchasing will forward the response to its respective facility’s Quality Manager to verify that
future incoming product conforms to the required drawings and specifications, demonstrating
that the Supplier’s corrective actions have resolved the nonconformance.
5.0
Vendor Performance
At the end of each month, EVCO Plastics’ Purchasing will analyze each supplier’s quality and delivery
performance. A report will be sent electronically to the Supplier indicating the Supplier’s monthly and 3month rolling average performance scores. The Supplier will be issued a Supplier Corrective Action
Request (SCAR) if the score falls below 90% for the 3-month rolling average and/or falls below 75% for
the current month. The Supplier will be expected to return the SCAR documenting the action taken to
prevent non-conformance and/or late deliveries on future shipments. A monthly performance report
will be generated and e-mailed. Reference Appendix B for an example of the report.
6.0
Ethical Business Practices
6.1
Safety
EVCO Plastics’ Suppliers are expected to ensure that all production and manufacturing processes
are carried out in conditions that have proper and adequate considerations for the health and
safety of those involved. Suppliers are expected to comply with all applicable safety and health
laws and regulations in the countries in which they operate. EVCO Plastics will not do business
with any Supplier that provides an unhealthy or hazardous work environment, or which utilizes
mental or physical disciplinary practices.
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January 17, 2014
6.2
Child and Involuntary Labor
EVCO Plastics will not engage in or support the use of child or involuntary labor. EVCO Plastics
will not accept products from suppliers or subcontractors who use child or involuntary labor. No
person shall be employed at an age younger than the legal minimum age for working in any
specific jurisdictions. In the absence of local laws, suppliers or their subcontractors shall not
employ workers less than 16 years of age.
6.3
Compensation and Working Hours
EVCO Plastics pays employees a competitive wage. Suppliers are expected to comply with all
applicable wage and hour labor laws governing employee compensation and working hours in
the countries in which they operate.
6.4
Banned Substances
The purpose of EVCO Plastics Hazard Communication Statement is to ensure that the hazards of
all chemicals produced or imported are evaluated, and that the information is transmitted to the
affected employers and employees who use these chemicals.
6.4.1 OSHA
All Suppliers must comply with the OSHA standard 29 CFR 1910.1200. The Standard
deems a hazardous chemical to be any chemical which is a physical hazard or a health
hazard. Such chemicals are listing in the following:




OSHA Regulated Substances (including carcinogens) 29 CFR, Part 1910, Subpart Z.
The latest edition of the American Conference of Governmental Industrial Hygienists
(ACGIH) publication, “Threshold Limit Values for Chemical Substances and Physical
Agents in the Work Environment”.
The latest edition of the Annual Report of the National Toxicology Program (NTP).
The latest edition of monographs published by the International Agency for Research
on Cancer (IARC).
Chemical suppliers and importers must submit a Material Safety Data Sheet (MSDS) for
each chemical found to be hazardous and used in the workplace.
Each MSDS must contain specific information about a hazardous chemical, including the
following:



Specific chemical identity and other names, or if it is a mixture, its components which
contribute to the hazard of the mixture.
Physical and chemical characteristics
Physical hazards
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January 17, 2014









Health hazards including signs and symptoms of exposure in any other medical
conditions generally recognized as being aggravated by exposure to the chemical.
Primary routes of expose
The OSHA, PEL, ACGIH, TLV and any other exposure limit used or recommended by
the person preparing the MSDS.
Whether it is deemed a carcinogen under the definitions of this standard.
Any generally applicable precautions for safe handling and use, which are known to
the person preparing the MSDS.
Control measures known to the person preparing the MSDS.
Emergency and first aid procedures.
The date of preparation and latest revision.
The name, address and telephone number of the responsible party who can provide
additional information on the chemical and appropriate emergency procedures is
necessary. When required information is unavailable, the MSDS must so indicate.
Blanks are not allowed.
Effective January 1, 2013, MSDS documentation will be replaced with SDS – Safety
Data Sheets. The following sections will then be required on requested documents:
1. Identification of the substance or mixture and the supplier
2. Identification of hazards
3. Composition and/or information on ingredients
4. Required first aid measures
5. Required firefighting measures
6. Required measures in the event of accidental release
7. Handling and storage requirements
8. Exposure controls and required personal protection
9. Physical and chemical properties
10. Stability and reactivity
11. Toxicology information
12. Ecological information
13. Disposal considerations
14. Transportation information
15. Regulatory information
16. Other information, including information on preparation and revision of the SDS
Chemical suppliers and importers must ensure that each container of hazardous
chemicals leaving the place of manufacture is properly labeled. The label must contain
the chemical names, which can be code numbers or common names if they are keyed to
the MSDS.
Despite the provision for protecting trade secrets, the Supplier shall reveal the chemical
identity of a hazardous chemical substance to medical professionals in the event of a
medical emergency.
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January 17, 2014
If OSHA chooses to investigate the emergency, trade secret information must be disclosed
if requested, however, process and mixture percentages may be excluded.
6.4.2 ROHS and REACH
EVCO Plastics may require materials, additives, colorants and components comply with
the European Directive 2011/65/EU for restriction of hazardous substances (ROHS), and
the Regulation EC 1907/2006 for the Registration, Evaluation, Authorization and
Restriction of Chemical Substances of Very High Concern (REACH). If required, a request
will be issued to the Supplier.
6.4.3 Food Allergens
EVCO’s 110 Evco Circle facility has been determined to be free of food allergens for the
purpose of manufacturing food grade products. Shipments are to comply with Evco’s
Allergen Policy and Procedure. Supplied product, including the packaging, to this facility
are to be free of Eggs, Fish, Milk, Peanuts, Tree Nuts, Crustacean Shellfish, Soy, Wheat,
Rye, Barley, Sesame and Sulfites. The Suppliers to this facility will be asked to sign a letter
of compliance. All testing is to be the sole responsibility of the Supplier.
7.0
Confidentiality
Suppliers shall not disclose to others or use for its own purposes any trade secrets, confidential
information, intellectual property, knowledge, designs, data, skills or any other information derived by
doing business with EVCO Plastics. The Supplier will be required to sign an EVCO Plastics Confidentiality
Agreement agreeing that all communications, documents and specifications from EVCO Plastics are
considered confidential. See Appendix C.
8.0
Change History
Date of Change
Description of Change
Revision:
10/07/05
08/02/06
Rewrote entire manual
Revised Section 1.1.1, Supplier must submit completed selfevaluation prior to or immediately doing business with EVCO.
Annual self-audits may be required.
Added Appendix E
Added: In 6.1 – suppliers are expected to comply with all applicable
safety and health laws and regulations in countries in which they
operate. 6.2 added – EVCO will not engage or support the use of
child or involuntary labor.
6.3 – added compensation and working hours
Revised appendices A, B, D, E – replaced with revised forms
0
1
02/01/07
01/10/08
03/06/09
3
4
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January 17, 2014
04/14/09
09/21/12
1/15/13
1/17/14
Revised SF 2.014 Supplier Self-Evaluation – changed QS to TS on
form
Revised 1.3.2 to add paragraph for food allergen requirements.
Eliminated RENO from contact list, added Forwarding Center Corp as
additional international broker. Revised 1.1.2 – at discretion of
Purchasing Agent, Supplier may achieve Preferred status based on
performance. Changed vendor performance reporting in Section 5.0
from “graph sent” to “report electronically sent”.
Added the Allergen policy and revised Section 6 for Banned
Substances.
Matched revision dates
5
6
7
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January 17, 2014
Appendix A
EVCO Plastics
Supplier Corrective Action Request
Phone : 800-507-6000
Fax : 800-251-0822
Date:
Supplier Name:
Supplier Number:
Affected Part Number and Description:
Compliance Description:
A) Scar Number:
Your
is the result of 3-month average dropping below 90 or your monthly rating dropping below 75.
compliance rating is currently at
B) Scar Number:
is the result of:
, and your 3 month average is at
NMR:
Audit:
Other:
1. Short Term Containment & Immediate Action Taken to Contain:
Description of Nonconformance / Nonconformity:
2. (a & b) Root Cause:
Implementation Date:
3. Permanent Corrective / Preventive Action:
4. Verification Method:
Date:
Corrective Action Completed By:
Date:
Response Due Date:
EVCO USE ONLY
(1) Purchasing Signature:
Title:
Date:
To be signed after return of SCAR from supplier.
(2) Evidence reviewed to close out complaint by QA.
QA Signature:
Date:
Steps 2 & 3 can be omitted if this is not a quality issue.
(3) Verification of Effectiveness
Yes
No
QA initials/date:
Purchasing
Initials/date:
Must include objective evidence such as a changed work instruction, photo, etc.
This form must be returned within 30 days to your EVCO Purchasing Agent. Fax number is (608) 846-6050.
Your Company is considered conditionally approved until SCAR is returned and effectiveness of corrective action is verified. Continued
unacceptable performance will result in your Company not being considered for new business until preferred status is obtained.
Page 18 of 26
January 17, 2014
EVCO Plastics
Supplier Corrective Action Request
Phone : 800-507-6000
Fax : 800-251-0822
Corrective Action Guideline
If you can not correct this problem by the assigned or designated date, provide an Action Plan that will address this issue by the assigned or designated
date. A monthly follow up to the Action Plan will be required until an acceptable response is received.
On the Supplier Corrective Action request you should include and address actions taken in each of the following areas:
1.
Short term containment and immediate action taken to contain.
A. Have shipments been halted and those parts in shipping checked for the defect.
B. Has material in your warehouse been checked for the defect?
C. What additional inspection activities need to be established to prevent additional nonconforming product from
being shipped?
2.a
Define and verify the root cause: The real root cause of the problem. Define the problem solving method or tool (s) used to determine the root
cause.
2.b
How did the non-conformance escape detection: How did your quality system fail to prevent the non-conformance from reaching your
customers? What has been done to immediately address the problem? The following are questions that need answers:
A.
B.
C.
D.
3.
What part of the quality system failed?
Did you check parts currently in process?
If applicable, have your suppliers been contacted regarding the defect?
The dates on which each of the above items were completed must be indicated on your report.
Define permanent corrective action: What action has been taken to prevent the recurrence of this particular defect? The preventive action must
address the root cause of the problem. Include the team members used in solving the problem. The following areas must be addressed in
your report:
A. Did you change your quality manual?
B. Did you make changes to procedures and work instructions?
C. Were the process sheets changed?
Was a change made to the tooling?
D. Have visual aids been provided to the employee (s)?
E. Have you provided adequate training?
F. Have you received a written corrective action report from your supplier, if applicable?
G. Has the item been added to the quality audit checklist?
H. The dates each of the above items were completed must be indicated on your corrective action request.
4.
Verification method of corrective action: future shipments must be checked and the dates of the checks recorded.
Our ongoing quality initiatives require all SCAR suppliers to participate in quality systems audits, part certification programs and corrective action
processes on defective components and / or services. Evco’s ability to satisfy customer needs requires the support of all suppliers. If we continue to
receive non-conforming materials or services from our suppliers, we can not improve quality, reduce costs or maintain schedules. It is imperative that we
continuously improve the quality of our product if we are to survive in a world market.
If you have any questions pertaining to the above, please contact your appropriate EVCO purchasing representative.
Page 19 of 26
January 17, 2014
Appendix B
Page 20 of 26
January 17, 2014
Appendix C
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January 17, 2014
Appendix D
Page 22 of 26
January 17, 2014
Appendix E
Evco Plastics
Supplier Self-Evaluation
COMPANY/ORGANIZATION
Name:
Phone#:
Address:
Fax#:
Minority Owned?
Yes
No
KEY PERSONNEL
President Name:
Plant Manager Name:
Production Manager Name:
Quality Manager Name:
FACILITIES
Size in Square Footage:
Age:
Condition:
BUSINESS
Year in Business:
Annual Sales US Dollars:
Product Liability Insurance:
Union Affiliation:
Yes
Yes
No
No
Amount Coverage:
Contract Expiration Date:
/
/
MAJOR CUSTOMERS
1.)
2.)
3.)
4.)
If your organization is ISO or TS certified, attach a copy of your certificate and return it with the first page of this audit. The balance of the
audit can be disregarded with appropriate certification.
Instructions: Rate your performance for each question. Use the rating scale below. Return the audit report within 30 days. A final score will be
calculated upon return to Evco Plastics. A rating will be determined and reported to you.
Scoring:
N/A
1
2
3
4
Not Applicable to process or product
No
Some systems in place, but documentation inadequate.
Most systems in place and some documentation kept.
Systems fully implemented and fully documented.
Page 23 of 26
January 17, 2014
Evco Plastics
Questions
Management Review
1.
Does management review the quality system elements at defined intervals?
What metrics are monitored for improvement?
2.
Do you have a quality manual?
Quality Planning
3.
Does an internal system exist whereby the customer’s quality criteria is identified, reviewed, and
documented?
What methods and/or tools are used to control critical and/or key characteristics?
4.
Do you use a system to update product and process changes?
5.
Are you able to comply with PPAP (Production Part Approval Process) requirements?
6.
Are mistake-proofing techniques used?
Document Control
7.
Do you have a procedure for maintenance and disposition of quality records?
8.
Do you have a procedure to ensure that all invalid and obsolete documents are promptly removed from
all points of use?
9.
Do you have a system to verify revision levels of drawings and/or customer specifications?
10.
Do you have a procedure to verify the revision level, pricing, and lead time on the customer purchase
order is the same as that on record?
Product Identification and Traceability
11.
Do you have a procedure for product identification throughout all stages of production and delivery?
Process Control
12.
Do you have documented procedures for controlling your manufacturing processes?
13.
Do you have documents for process monitoring and operator instructions?
If yes, are the documents available and used at the work station?
14.
Are the appropriate tools available to gage and/or measure critical dimensional and/or visual
characteristics?
15.
Does a reaction plan exist when a loss of production control or out-of specification conditions occur?
16.
Do you have a system to keep production machines and equipment clean and maintained?
17.
Does a preventative maintenance program exists?
Inspection and Testing
18.
Do you have a procedure to verify that incoming product meets specified requirements and drawings?
19.
Is the inspection of manufactured goods conducted during manufacturing?
20.
Is final inspection conducted prior to shipment?
21.
Is a dock audit of finished goods conducted prior to shipment?
22.
Are inspection records kept?
If yes, how long?
Inspection Measuring and Test Equipment
23.
Do you have a procedure for calibrating measuring and testing equipment?
24.
Is each piece of inspection equipment calibrated at prescribed intervals to standard procedures?
25.
Are calibration records maintained?
If yes, how long?
26.
Does the procedure include corrective actions when inspection equipment is found out of calibration?
27.
Are gage repeatability and reproducibility studies performed as needed?
Control of Nonconforming Product
28.
Do you have a system to identify, contain, and segregate nonconforming or suspect product or
materials?
29.
Is the responsibility for disposition of nonconforming product defined?
30.
Do you have a procedure for repair or rework and re-inspection of nonconforming product?
Score
Evco Score
Score
Evco Score
Score
Evco Score
Score
Evco Score
Score
Evco Score
Score
Evco Score
Score
Evco Score
Score
Evco Score
Page 24 of 26
January 17, 2014
Evco Plastics
Corrective and Preventive Action
31.
Do you have a procedure of handling customer complaints?
32.
Do you have a procedure for corrective actions for nonconforming product?
Does it include finding a root cause to prevent reoccurrence?
33.
Does your system consider application of corrective actions to similar products or processes to prevent
nonconformance of related processes or product?
Storage, Packaging, and Preservation
34.
Do you have appropriate methods to prevent damage or contamination of product or materials during
storage, handling, and transportation?
Internal Quality Audits
35.
Do you have a system for conducting internal audits of your quality systems?
Training
36.
Do you have a documented training program?
37.
Do employees receive training for equipment prior to use?
38.
Do you keep training records?
If yes, how long?
Statistical Techniques (for dimensional products only)
39.
Do you use appropriate statistical tools to establish, control, and verify product quality?
Environmental
40.
Do you recycle raw materials, process wastes, and dunnage?
41.
Do you monitor air and water quality?
42.
Are the products manufactured and/or purchased for production compliant to the Restriction of
Hazardous Substances standards (RoHS)?
43.
Is your company ISO 14001 compliant?
Complete/Approved By:
Date of Change:
January 26, 2007
February 19, 2008
June 15, 2012
Score
Evco Score
Score
Evco Score
Score
Evco Score
Score
Evco Score
Score
Evco Score
Score
Evco Score
Date:
Description of Change:
Entire SF revised and updated
Replaced % of order on page 4 to subjective
Reformatted form only
Page 25 of 26
January 17, 2014
Evco Plastics
Date:
Congratulations,
(Vendor Name)
(Contact Name)
You have achieved a score of
%
Your status is Approved:
Conditionally Approved:
Not Approved:
A score of 75-100% qualifies a Conditionally Approved. The status is elevated to Preferred after having demonstrated conformance to on-time delivery, quality, and
percentage of order fulfillment criteria for a minimum of three months.
A score of less than 75% qualifies as permanent Conditionally Approved status. An on-site audit may be conducted to ensure quality and delivery performance criteria
can be met as required. Conditionally approved suppliers may seek Approved status through the implementation and verification of quality systems that meet criteria
specified in the self-audit.
At the end of each month, an analysis will be conducted to determine a monthly performance rating. The following are the three areas of performance measurements
and their weighted averages.
On-Time Delivery:
Quality:
Subjective:
48 Points
48 Points
2 Points
100 Points
Suppliers must maintain a current month’s rating of 75% or greater and a 3-moth rolling average of 90% or greater to maintain your status. Falling below any of these
values will result in the issuance of a corrective action.
Regards,
Corporate Purchasing Manager
Evco Plastics
Page 26 of 26
January 17, 2014

EVCO Plastics Supplier Excellence Manual

Transcription

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