WHAT IF YOUR CRM COULD THINK? CustomerMatrix Success Fact Sheet

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WHAT IF YOUR CRM COULD THINK?
CustomerMatrix Success Fact Sheet
Empowering your front-line employees with the best knowledge and best
actions. Your CRM will drive revenue and customer service excellence.
SUPERCHARGE REVENUE & CUSTOMER SATISFACTION
Good for Customer Care and Sales Professionals
25%+
Increase in
Revenue
Anticipate customer intent, churn risk, or upsell readiness and
know how to maximize outcomes
CustomerMatrix makes it easy for your customer care and sales professionals
to identify upsell and cross-sell opportunities and minimize churn. It supports
split-second decisions with our ultra-relevant best action recommendations,
automatically pushed to users in the context of each customer interaction. It
recognizes trends and signals that may lead to problems or opportunities with
each customer and proactively delivers recommendations at the right time.
50%
Decrease in
Resolution Time
Help customer care agents cut the resolution time of each
customer inquiry
CustomerMatrix helps your people delight customers. It boosts customer
satisfaction with immediate and relevant interactions by processing customer
inquiries faster and more accurately. It instantly recognizes incoming calls,
automatically completes forms, and helps resolve issues using best action
recommendations that have been proven to work. At Schneider Electric, we cut
the time customer care agents spent looking for information in half.
40%+
Increase in
Productivity
Help your users by automating and optimizing processes
without disrupting existing workflows
CustomerMatrix helps users be much more efficient by unifying access to all
knowledge and putting an end to isolated user applications, inability to find
customer information, or inefficient toggling between applications. It
minimizes the learning curve by intuitively integrating into current workflows
and giving your users access to Big Data and backend ERP and ECM applications
within your CRM to empower better decisions.
UNIFIED CRM, POWERED BY BIG DATA
SUPERCHARGE YOUR CRM STRATEGY WITH OUR FREE POC
Good for CRM Strategists
SUPERIOR
Data-Driven ROI
Continuous innovation delivers immediate results while
constantly increasing ROI
The CustomerMatrix end-to-end solution to CRM optimization deploys in just
weeks. Our agile, federated approach to unifying Big Data is quicker than any
other and allows for incremental rollout of operational business use cases. It
leverages the systems and knowledge you already possess to maximize your
ROI. It runs on the most secure global cloud infrastructure managed by Atos,
the world’s expert on Big Data and Cloud solutions.
70%+
Ensure data quality and eliminate user data entry inaccuracy
CustomerMatrix helps you boost your data quality by linking your data with
Increase in Data
external data providers, such as LinkedIn and Yellow Pages, and by keeping an
BIG BRAIN FOR SUPER-ACCURATE
RECOMMENDATIONS
enriched and extensive record of all customer behavior in real-time, across all
Quality
sources. It helps you keep your data accurate, free of user errors, and
compliant by automating data entry.
84%+
Recommendation
Accuracy
Turn your company’s collective intelligence into revenue
CustomerMatrix empowers you to capitalize on the collective experiences and
actions of everyone in your organization and pushes evidence-based best
practices and recommendations to users based on company-wide insights in
real-time. ActionRank™, our proprietary scoring system that maximizes
revenue growth with real-time comparisons to past outcomes, ensures that all
recommendations processed by our engine are ultra-relevant and contextual.
What if your CRM could think? CustomerMatrix brings the power of cognitive computing to your CRM and its
technology serves on the front line of sales and customer service excellence. The CustomerMatrix platform amplifies
the value of existing IT investments by converging all of the data and knowledge of an organization into CRM systems
and processes and then applying cognitive intelligence to empower users with recommendations for actions that have
the highest revenue impact.
As an official partner of leading CRM vendors, CustomerMatrix is ideal for converting upselling/cross-selling and
churn risk reduction opportunities in fiercely competitive markets. The international company has a growing list of
clients including some of the world’s most distinguished brands across consumer, financial, and technology
industries. Its executives are founding members of the Cognitive Computing Consortium.
Deploys in 2-8 weeks. Get up and running quickly by taking our one-week challenge!
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