Your 24/7 Guardian Angels



Your 24/7 Guardian Angels
Your 24/7 Guardian Angels
Who We Are
Swan International Assistance was founded in 1999 at the initiative of a large
mutual group willing to provide the benefits of quality assistance by exploiting its
Swan International Assistance is strongly attached to the values of solidarity and
respect of others. We provide your company with the local knowledge which is
necessary in order for you to provide your insurers with the best possible solutions
and care should they ever need “your” services in Lebanon and West Africa (Ivory
Your 24/7 Guardian Angels
Our Services
Swan international Third Party Administration services (TPA) can provide you
with a number of solutions that will enable you to operate in Lebanon and West Africa
(Ivory Coast), utilizing the necessary local expertise ensuring you and your clients
the best possible service and solutions.
Swan International Assistance is able to support you with a number of different
options like direct billing, cost containment expertise, medical assistance,
repatriation, mortal remains repatriation, healthcare network of providers
covering the entire Lebanese territory and West Africa (Ivory Coast), legal
services/assistance, concierge services, pre travel advice and more.
In an ever changing and increasingly global economy, we believe that it has become
very essential to cooperate with a local TPA company such as Swan International
Assistance helping you in providing your insurers with the highest level of medical
assistance and service comparable to their home country.
Swan International Assistance provides a world-class program: medical case
management, strong claims processing system, customized services and technology
aiming to provide the best possible medical care for your policy holders, while
reducing and controlling risks and costs.
Your 24/7 Guardian Angels
Our Vision
The concept of our vision is based on three fundamental truths:
Absolute Transparency
Enhanced Credibility
Personal Service
Team Work
Your 24/7 Guardian Angels
Team Work
"Our goal is to provide empathetic patient
advocacy, while effectively monitoring and
managing our clients’ costs"
Your 24/7 Guardian Angels
Our Benefits
Swan International Assistance ensures consistent and meticulous claims
management/ investigation, and bill auditing/ control. This step is undertaken in
order to safeguard the interests of both risk carrier and adherent.
We assist risk takers in setting up coverage models for sound underwriting and
adequate premium calculation and establish sound contracting guidelines with
various providers in the view of insuring proper cost management for the risk carrier.
We provide customers with updates on statistical data available locally or
internationally concerning diseases, morbidity and mortality rates, medical
breakthroughs, medical improvements…
We also minimize the potential abuse without jeopardizing the relationship with the
various types of providers.
Swan International Assistance facilitates the legal side for all risk carriers when
dealing with providers, and provides them with tailor made contracts, Medical
evacuation, repatriation and mortal repatriation services.
Your 24/7 Guardian Angels
Our Benefits
We can also provide you with weekly updated security briefings and pre travel
We can take care of your claim handling and investigation, cost control on
claims, fraud prevention and handling.
Finally, we can provide you with very practical services such as touristic
assistance, legal assistance, concierge services, translation services and an
emergency message relator to relatives.
Your 24/7 Guardian Angels
Our Benefits
24 hrs medical case
management &
Cost containment
& medical
updates &
Legal & other
related services
Your 24/7 Guardian Angels
Our Benefits
24 / 7 Medical Case Management & Emergency Assistance
Our highly trained and experienced medical management team works together to
manage all aspects of an insured member’s case; from initial contact to completion
of medical treatment. Our goal is to provide empathetic patient advocacy, while
effectively monitoring and managing our clients’ costs.
From our centralized TPA assistance centre located in Zouk Michael (just north of Beirut)
- Lebanon, we provide you 24/7, 365-days-a-year access to:
Dedicated multilingual case management and assistance teams.
Nurses and physicians who provide medical management and oversight.
Support in accessing emergency, routine and planned tertiary care.
Steerage of patients to cost effective providers while maximizing available benefits,
coordination of admissions, monitoring of treatment, as well as constant patient support.
Coordination of air ambulance and commercial evacuation.
Your 24/7 Guardian Angels
Our Clients
Insurance companies
Large corporations
Other TPAs
Assistance centers
Travel Agencies
Banks and Financial Institutions
Your 24/7 Guardian Angels
Contact Us
Contact us now for more information on these following numbers:
M: +961 3 770 533
T: +961 9 224 009
or visit:
Your 24/7 Guardian Angels
F:+961 9 224 010