Customer Charter Kitchens Without Compromise Our Promise to You BY APPOINTMENT TO
Transcription
Customer Charter Kitchens Without Compromise Our Promise to You BY APPOINTMENT TO
BY APPOINTMENT TO HM THE QUEEN FURNITURE MANUFACTURERS MOORES FURNITURE GROUP LTD WETHERBY Customer Charter Kitchens Without Compromise Our Promise to You Why Choose Moores Over 65 years experience in manufacturing quality, high specification products Experienced, dedicated, national installation teams Our products are manufactured in the UK and hold the prestigious Royal Warrant We offer unrivalled affordable quality Leading design and quote turnaround service We have robust sustainability credentials and processes We work together with our partners to build better communities Service Package Moores Values Our values are enormously important to us and we are rapidly building a culture within Moores where all areas of our business are working in harmony to achieve success with our customers. Account Management Design and Estimating Surveying The account manager offers expertise, guidance, insight and knowledge. They build a relationship with the customer to increase a simple and effective transaction process. The account manager is there to help achieve the customer’s goals, to be the Moores ambassador and the trusted expert. Our in-house design team offers expertise, feedback and design solutions and the use of CGI software creates a plan, schedule and 3D image as well as high quality photorealistic renders. Our experienced surveying team carefully measure room dimensions, house types and handings and utilize our CAD package to create bespoke designs. 10 Dedicated back-up staff in our head office to help with any queries and questions. 15 Customer Care Initial Consultation day turnaround time on Enquiry Process new designs 5 day turnaround Finalising the Solution Respect We strongly believe in having respect for both customers and colleagues, enabling us to work closely together both internally and externally. Pricing document supplied from our specialist time on amendments Implementation of the Project estimating team Dedicated Back-up staff It is part of our business culture to be responsive and ensure that we deal with any queries quickly and efficiently. Our dedicated Customer Care team are on hand to answer any questions relating to occupied properties. Plots which are not occupied are dealt with by our customer service team. Simple We stick to our core business agenda, principles and processes. We are always striving to reduce complexity and seek to accommodate all options. Results We work hard internally and with our customers to deliver the best results each and every time. Order Process, Manufacture and Delivery All days are working days and do not include weekends. All lead times start with a complete order with full details. We work extremely hard to succeed in reaching an aim. We will endeavour to achieve the expectations of our customers by managing our processes well from the start right through to the finish. that we do and understand the need to do business with us easily, quickly and effectively. We gain and act on feedback from our customers to improve our processes and to enhance the customer experience. Moores Having completed the Project Implementation Process, we then deliver the service expected of a leading manufacturer. The lead time, starting from receipt of a clean order, allows us to plan our readiness visit, manufacturing, distribution and installation activities effectively. SUPPLY & INSTALL Customer We make our customers centric to all Achieve Call Off Placed 10 DAY SUPPLY ONLY Week True Manufacturer Environmental CSR Business Centre Producing quality glue and dowel rigid furniture in the UK to BS 6222 in our state-of-the-art facility. Environmental – Proud members of Club Green, regularly monitored environmental objectives and targets including improved energy and water consumption and reduced waste to landfill which also improves fuel usage and our carbon footprint. Here at Moores, Corporate Social Responsibility (CSR) isn’t just a tick in the right boxes, it’s extremely important to us and everything we do. We strongly believe in being responsible for our actions; socially, ethically and environmentally. Moores interactive Business Centre including our extranet service iView, allows you to securely manage your contract and projects. Week 0 Call Off Placed Day VOIDS Your price includes: 0 Order Site Readiness Check Call Off Processed Week 1 Call Off Processed Day 1 Manufacturing Week 2 Delivery & Install Week 3 4 Fit Appliances Template Solid Surface Week 5 Fit Solid Surface Week 6 Manufacturing Delivery & Install Day 2 Day 3 Day 4 Day 5 48hr Additional Cost Service Order Day 1, before 10am. Delivery Day 3 5 Day standard service Order Day 1, before 10am. Delivery Day 5 2 3 iView With our customers at the heart of everything we do, Moores’ interactive ‘iView’ is a customer extranet which provides a secure contract management system, creating a transparent process where time and money saving is paramount. Place and view current orders Review previous orders iView in numbers 300 customers currently using iView 300 iView hits per week 5000 iView page views per week Plan for your next project Warranties 20 10 YEARS YEARS WORK TOP WARRANT Y ACCESSORIES W A R R A N T Y Cabinets 20 Year on manufacturing Laminate Worktops Duropal 10 Year on manufacturing Sinks & Taps 5 Years* C A B I N E T WARRANT Y Appliances 2 Years* *Dependent on manufacturer’s warranty Contact Information: Moores: 01937 842394 Estimating (PS): 01937 862432 or [email protected] Design: [email protected] For additional units please contact our Moores Direct team: 01937 862169 or [email protected] https://www.facebook.com/MooresFurniture http://twitter.com/mooresgroup http://www.youtube.com/user/MooresFurniture http://pinterest.com/mooresfurniture www.moores.co.uk Moores Group Thorp Arch Estate, Wetherby, West Yorkshire LS23 7DD T: 01937 842 394 F: 01937 845 396 Kitchens Without Compromise Our Promise to You Ref: No. 1/Issue No. 1 10/14 As no two trees are identical, please note that natural timber doors may vary in colour texture and grain pattern. Conditions in the home such as sunlight, cleaning chemicals, polishes and smoke can affect the colour of wood over time. Kitchen furniture is made up of a combination of different materials and whilst Moores do their utmost to minimise these shades variations, we are not able to guarantee totally matching colours. Commercial constraints preclude the hand selection of every component. With effect from the issue date shown until replaced by a new edition. E&OE. The colours and finishes reproduced in this catalogue may vary from the actual colours due to the limitations of the printing process. In the interest of continuous product improvement Moores reserve the right to alter specification as necessary.