Novice IT Guru

Novice IT Guru (Summer Student)
Student term commencing May 4 – August 28, 2015
Are we a right match for you?
At the Calgary Airport Authority, not only will you get to be a part of developing one of Canada’s busiest airports, you will also
receive competitive wages, growth through learning and development, and numerous opportunities to connect with students just
like you! It is also a great opportunity to learn more about the many elements of operating a major international airport, in the
midst of a $2 billion expansion. With the recent opening of Canada’s longest runway and the construction of a new international
terminal, this is an exciting time to be a part of the YYC Crew.
What will you be doing?
You will be learning and working in the most awesome work place imaginable. Our Information Technology team is the best
department in the whole Calgary Airport (but of course, we’re a little biased!) and the group of people you will be working with
are second to none. You will learn what we do to provide the best IT support possible to all our amazing users! This role will
provide exposure to a variety of behind the scenes technological operations throughout an airport environment.
What will your primary responsibilities be?
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Work closely with our awesome Service Desk, Deskside, and Operational teams to provide IT support
Assist the IT Service Desk with service tickets – ticket creation and assignment, desk side assistance and hardware
peripheral deployment and moves
Create new documentation and verify existing processes and standards
Provide quality customer service in a diverse and challenging environment, while educating users, coordinating and
logging emails, managing multiple demands and following up with resolutions
Perform software installation, configuration and testing, hardware/software instruction to users and knowing when to
liaise with colleagues regarding problem/resolution issues as required
What will you bring to this role?
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Strong oral and written communication skills as well as excellent customer service skills
Proficient with MS Office Suite, full Adobe Suite, Windows 7, and other standard software
Knowledge of networks, Active Directory, server technology and mobile devices including tablets is an asset
Knowledge and experience deploying computers including OS imaging, as well as configuring as per user requirements
– including printers and other peripherals
Personal commitment to accurate, complete, and organized data entry and record documentation
Ability to work within a team environment and provide independent theories and ideas
A well-developed sense of humor, and desire to have fun while you work!
Note: Students must be returning to school (post-secondary or high school) in the fall to qualify for this position.
How can you apply?
This position is open to students only. If this position interests you, please submit your resume and cover letter by 16:00hrs on
March 18, 2015, quoting competition number 2015SS-07 to:
Human Resources
The Calgary Airport Authority
2000 Airport Road N.E., Calgary, Alberta T2E 6W5
Website: http://www.yyc.com/
Email: [email protected]
All applicants are thanked for their interest but only qualified candidates will be contacted. The Calgary Airport
Authority is an equal opportunity employer.
Successful candidates will be required to obtain the Restricted Area Identification Card (RAIC). The Calgary Airport Authority complies with the provisions of the
Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to the Calgary Airport Authority you are consenting to the
collection and use of the personal information for this job competition. Your information will be kept confidential