Deducting Value from an Issued CAC
Transcription
Deducting Value from an Issued CAC
Deducting Value from an Issued Client Assistance Card Relevant To: Caseworker, Caseworker Health, Caseworker Supervisor Core Concepts Why would I need to deduct value from an issued client assistance card? When a staff member initially issues a client assistance card to a client, they may mistakenly load more value on the card than what the client needs. In such cases, you can deduct value from an already issued CAC. Is the process for deducting value from an issued client assistance card similar to that of adding value? Yes, the processes are very similar, but you should be aware of one critical difference. When you select an item from the FastTrackCAC tool, the default system value at the item’s Action field is Add. In order to do a deduction, you must change that value to Deduct for each item related to the deduction. Which items should I select from the FastTrackCAC tool when deducting value from an issued client assistance card? You should select one or more items that constituted part of the value that we previously loaded onto the card. For example, if you mistakenly loaded the value for three sets of bedding/linens onto a CAC when you should have loaded the value for two, you should select one set of bedding/linens when deducting value from the card. You can view the items accounted for in prior CAC transactions in the Card History section of the Client Assistance Card (CAC) screen (for details, see the Viewing a Case’s Client Assistance Card Transaction History quick reference guide). Are there any forms associated with deducting value from an issued client assistance card? No. Deducting value does not require you to complete any forms; the system records the transaction. CAS 2.0 2014 American Red Cross Updated April 1, 2015 Page 1 of 6 Process Process Flow Access the case (if you are not already working with it) Access the Client Assistance Card (CAC) tab Select items to be deducted from the CAC Enter item details Deduct value from the CAC Process Steps Step 1. Access the case (if you are not already working with it) Action • (if not at the My Tools screen) Click CAS 2.0 My Tools. • Click Case Search. The system displays the Case Search screen. • Enter search criteria and execute a search, access a case you have recently worked on, or use one of the available pre-defined searches. The names that return in the search results are those of the cases’ primary clients (formerly known as “heads of household”) and do not account for the names of all household members. For details on searching for a case, see the Searching for a Case quick reference guide. • Click the primary client’s Last Name or First Name, or click the Case ID. The system opens the case associated with that primary client to the default Household tab. 2. Access the Client Assistance Card (CAC) tab CAS 2.0 2014 American Red Cross Updated April 1, 2015 • Click the Client Assistance Card (CAC) tab. Page 2 of 6 Step 3. Select items to be deducted from the CAC Action • Select an assistance category at the FastTrackCAC tool, which resides in the Step 1 section of the screen. The system launches a FastTracks window that lists items associated with the selected category. • Click select at the desired item. The item is added to the CAC Items listing in the Step 1 section of the screen, but the FastTracks window remains open for you to select additional items, if needed. To learn more about an item before selecting it, click its name link (e.g. Bedding/Linens) to open a separate window with details from the Resource Directory. For details on which items to select when deducting value from a CAC, see the Which items should I select from the FastTrackCAC tool when deducting value from an issued client assistance card? item in the Core Concepts section above. CAS 2.0 2014 American Red Cross Updated April 1, 2015 • (if needed) Select additional items from the open FastTracks window. • Close the open FastTracks window by clicking Click here to close this window. • (as needed) Add additional items from other assistance Page 3 of 6 Step Action categories. 4. Enter item details • (in the Step 2 section of the screen) For each item you have added: o Select Deduct as the Action The system defaults to Add as the Action. When you have selected Deduct but not yet clicked Reload in order to enter the proxy #, the system will display a message indicating that the “Action must be ADD for a new CAC.” For items where the Unit Cost defaults to zero, the message appears after you adjust the Unit Cost. The message disappears after you click Reload. o Adjust the default quantity (Qty), if needed If you are deducting value from a CAC in relation to a hotel stay, the Qty should reflect the number of room nights, which is the number of rooms multiplied by the number of nights (two rooms for three nights equals six room nights). o Adjust the Unit Cost, if needed and the cost is editable You will not be able to adjust the cost of all CAS 2.0 2014 American Red Cross Updated April 1, 2015 Page 4 of 6 Step Action items. The system automatically calculates the Total cost of the items you have entered. When needed, you can click its associated red X to remove an entered item. 5. Deduct value from the CAC • Click the Reload link beneath the card’s listing in the Card History section of the screen. The system auto-populates the proxy number in the proxy # field and verifies its validity. If desired, you can manually re-enter the proxy number into the proxy # field, but clicking Reload is faster and less likely to result in typos. • Click Submit at the bottom of the Client Assistance Card (CAC) screen. The system validates and processes the CAC transaction, and returns you to the Household tab, where it displays a message indicating “Bank transaction completed.” It lists the CAC transaction in the Card History section of the Client Assistance Card (CAC) screen. For details on viewing a case’s CAC transactions, see the Viewing a Case’s Client Assistance Card Transaction History quick reference guide. CAS 2.0 2014 American Red Cross Updated April 1, 2015 Page 5 of 6 Related Training Materials • • • • • • • • Introduction to Issuing Assistance in CAS 2.0 Searching for a Case Issuing a Client Assistance Card Issuing a Client Assistance Card for an Existing Case Using the “Lite” Version of CAS 2.0 Adding Value to an Issued Client Assistance Card Deactivating a Client Assistance Card Suspending or Unsuspending a Client Assistance Card Viewing a Case’s Client Assistance Card Transaction History CAS 2.0 was made possible through the generous support of the Eli Lilly and Company Foundation. CAS 2.0 2014 American Red Cross Updated April 1, 2015 Page 6 of 6