2015 Conference Brochure - National Apartment Association
Transcription
2015 Conference Brochure - National Apartment Association
CONNECT with peers, LEARN about the industry and GROW as a professional. Join 8,000 of your colleagues for the largest, most innovative event designed for multifamily housing professionals! REGISTER TODAY! June 24–27, 2015 • Mandalay Bay Resort & Convention Center • Las Vegas www.naahq.org/educonf 2015 NAA EDUCATION CONFERENCE & EXPOSITION The multifamily housing industry’s premier event is once again slated to be the most powerful and empowering of its kind. Plan now to take advantage of all of the conference activities this year in Las Vegas. TABLE OF CONTENTS: 3 WHAT’S NEW FOR 2015 Every year brings something new and different—innovative new ideas that can help amplify your business. 4–5WORLD-CLASS KEYNOTE SPEAKERS AND GAME CHANGERS Share a laugh with Jay Leno, learn Giada De Laurentiis’ recipe for success and get inspired from our panel of six Game Changers. 6–7 SCHEDULE-AT-A-GLANCE Choose from more than 65 education sessions and start planning your schedule today. 8 EDUCATION SESSIONS Be inspired by a variety of targeted education sessions, created specifically for multifamily housing professionals, on the topics and issues that matter. 16 NAA EXPOSITION 17 NETWORKING EVENTS 18 REGISTRATION FEES AND PACKAGES 19 myNAA PLANNER APP 19 HOTEL AND TRAVEL Connect with more than 400 exhibitors and explore the latest products, services and technologies being introduced to the industry in our most expansive NAA Exposition yet! Meet, greet, mix and mingle with your colleagues. Make valuable connections and gain insights on industry trends. Register early and save. Bring your team and save even more! Use this app to meet, greet and connect! Plan your time, search for exhibitors, view the live floor plan and explore programming and speakers. Viva Las Vegas! Book your trip today and take advantage of special offers available only to conference attendees. GOLD PLATINUM DIAMOND THANK YOU TO OUR SPONSORS TM 2 2015 NAA EDUCATION CONFERENCE & EXPOSITION WHAT’S NEW FOR 2015 Our best keeps getting better. WEDNESDAY CONFERENCE KICKSTARTER SESSIONS Kick off your learning and networking with these quick-paced, interactive sessions that will energize you with practical takeaways. Choose from one of the six sessions that focus on the topics you need most to kick your career into gear and gain the momentum you need to move forward. Operations Marketing Leadership/Professional Development Technology Legal Issues Leasing MORE CHANCES TO LEARN Get ready to learn! With 20 additional education sessions in 2015 covering a comprehensive array of learning areas, you’ll learn tactical ideas you can start using right away and get the inspiration to reach your goals while growing your business and career. SHORTER SESSIONS We heard your feedback loud and clear and breakout session time lengths have been shortened so you can get the most out of your Conference experience and attend even more sessions each day. EXCLUSIVE EVENT! POKER TOURNAMENT—GAMBLE FOR A CAUSE Wednesday, June 24, 10 p.m. NAAPAC Casino Night This exclusive event is limited to the first 50 people to register for the No Limit Texas Hold’em Tournament on Wednesday, June 24, at 10 p.m. in the Mandalay Bay Poker Room, benefiting the NAAPAC. $300 buy-in and a $2,000 cash prize for first place, $1,000 cash prize for second and $500 cash prize for third. WWW.NAAHQ.ORG/EDUCONF 3 KEYNOTE SPEAKERS THURSDAY, JUNE 25 12:45 p.m. – 2:15 p.m. JAY LENO Author, Comedian, Producer Hear from acclaimed late night TV host, admired stand-up comedian, bestselling children’s book author, Emmy-Award winner, pioneering car builder and philanthropist Jay Leno. An indefatigable performer, Leno loves to test his humor and characteristic wit on live audiences. He will take you through his inspiring journey from an unknown comedian to late-night dominance. FRIDAY, JUNE 26 10:45 a.m. – 11:15 a.m. Cooking Demonstration 11:15 a.m. – 11:45 a.m. Keynote Address GIADA DE LAURENTIIS Chef/Restauranteur, Television Personality, Author Beloved Emmy-Award winning television personality, bestselling author, chef and famed restauranteur Giada De Laurentiis’s inspiring vision has helped to revolutionize the culinary industry since she was first discovered by the Food Network. Known for her personable charm, enthusiastic presentation and delicious creations, De Laurentiis will share her recipe for success and how she was able to expand her culinary career to become a multi-industry powerhouse. Sponsored by: 4 2015 NAA EDUCATION CONFERENCE & EXPOSITION GAME CHANGERS KEN SCHMIDT Wednesday, June 24, 4:30 p.m. – 5:30 p.m. LUKE WILLIAMS Thursday, June 25, 11:30 a.m. – 12:30 p.m. Former Director of Communications Strategy, Harley-Davidson Motor Company Author, Disrupt: Think the Unthinkable to Spark Transformation in Your Business Topics: Make Some Noise—Open the Throttle and Dominate Your Marketplace Topics: Innovation Leadership; Transforming Organizational Processes & Behaviors Ken Schmidt will share his stories and insights on the road to building a fanatically vocal customer base, creating a passionately loyal corporate culture and developing leaders who inspire and motivate. At some time, someone somewhere is going to disrupt your entire industry. Shouldn’t it be you? Join Luke Williams for this insightful session as he reveals a new way of thinking that has the power to transform your business and keep you ahead of the game. Sponsored by: Sponsored by: ROBIN CHASE JIM KNIGHT Thursday, June 25, 9 a.m. – 10 a.m. Friday, June 26, 9 a.m. – 10 a.m. Founder and CEO, Buzzcar and GoLoco; Founder and Former CEO, ZipCar Former Director of Training, Hard Rock Café Topics: Corporate Culture, Branding and Customer Service Topics: Entrepreneurship, Innovation and Technology Innovation is in Robin Chase’s DNA having founded Zipcar, the largest carsharing company in the world; Buzzcar, a service that brings together car owners and drivers in France; and GoLoco, an online ridesharing community. Chase truly is a transportation entrepreneur. RICHARD KARLGAARD Thursday, June 25, 10:15 a.m. – 11:15 a.m. Publisher, Forbes Magazine, Business Journalist Topics: Economic Growth Forecast for the U.S.; Trends for Stocks, Municipal Bonds and Real Estate Known for his witty assessment of business and technology, Richard Karlgaard will share what he has identified as the five most powerful variables that you develop to accelerate strategy and execution while fueling innovation and growth. Sponsored by: Jim Knight is a highly sought speaker and a training and development expert with over 30 years of experience. He is perhaps best known for becoming the head of the School of Hard Rocks, where he was responsible for all training and development functions at Hard Rock International. Join Knight for this highly engaging and entertaining session where he will help you attain “rock star” status. He will equip you with the tools, passion and energy you need to provide excellent service to your customers and start a revolution in your organization. OLIVIA FOX CABANE Friday, June 26, 2:15 p.m. – 3:15 p.m. Charisma and Leadership Expert Topics: The Science of Influence, Trust and Persuasion An expert in the fields of charisma and leadership, Olivia Fox Cabane has lectured at Stanford, Yale, Harvard, MIT and the United Nations. As a frequent keynote speaker and executive coach to leaders of Fortune 500 companies, she helps people increase their ability to influence, persuade and inspire others. Join her for this high-energy and engaging session as she discusses how to become the best leader you can be. Sponsored by: WWW.NAAHQ.ORG/EDUCONF 5 2015 NAA EDUCATION CONFERENCE & EXPOSITION SCHEDULE-AT-A-GLANCE* TUESDAY, JUNE 23 8 a.m. – 5 p.m. 8 a.m. – 5:30 p.m 11 a.m. – 5 p.m. 6:30 p.m. – 8:30 p.m. Exhibitor Move-in Committee Meetings NAA Attendee Registration Open NAA Board of Directors Reception (Invitation Only) WEDNESDAY, JUNE 24 8 a.m. – 5:30 p.m. 8 a.m. – 5:30 p.m. 8 a.m. – 9:30 a.m. 9:45 a.m. – 10:45 a.m. 11 a.m. – 12:30 p.m. 11 a.m. – 4 p.m. 3:15 p.m. – 4:15 p.m. 4:30 p.m. – 5:30 p.m. 5:30 p.m. – 6:30 p.m. 10 p.m. NAA Attendee and Exhibitor Registration Open Exhibitor Move-in Committee Meetings Region Meetings Board of Directors/Assembly of Delegates Supplier Success Course (Ticketed Event) Conference Kickstarter Sessions Game Changer (Ken Schmidt) Conference Welcome Reception PAC/BGF Poker Tournament (Ticketed Event) THURSDAY, JUNE 25 7 a.m. – 6 p.m. 7:30 a.m. – Noon 7:30 a.m. – 6:15 p.m. 9 a.m. – 10 a.m. 10:15 a.m. – 11:15 a.m. 11:30 a.m. – 12:30 p.m. 12:45 p.m. – 2:15 p.m. 2:15 p.m. – 6:15 p.m. 7 p.m. – 10 p.m. NAA Attendee Registration Open Exhibitor Move-in Exhibitor Registration Open Game Changer (Robin Chase)/Breakout Sessions Game Changer (Richard Karlgaard)/Breakout Sessions Game Changer (Luke Williams)/Breakout Sessions with Lunch Opening General Session with Jay Leno NAA Exposition Grand Opening NAA Thursday Night Party—Mandalay Bay Beach and Pools FRIDAY, JUNE 26 7 a.m. – 5 p.m. 9 a.m. – 10 a.m. 10:15 a.m. – 11:45 a.m. 10:45 a.m. – 11:45 a.m. 11:45 a.m. – 4:30 p.m. 12:45 p.m. – 2:15 p.m. 2:15 p.m. – 3:15 p.m. 3:30 p.m. – 4:30 p.m. 4:30 p.m. – 10 p.m. NAA Attendee and Exhibitor Registration Open Game Changer (Jim Knight)/Breakout Sessions General Session Keynote Speaker Giada De Laurentiis NAA Exposition Open (with Lunch) Maintenance Mania National Championship Game Changer (Olivia Fox Cabane)/Breakout Sessions Breakout Sessions Exhibitor Move-out 8 a.m. – 8 p.m. 8:30 a.m. – 11 a.m. 8:45 a.m. – 11:30 a.m. 11:30 a.m. Exhibitor Move-out NAA Attendee Registration Open NAA Awards Celebration Breakfast with Guest Speaker Conference Concludes SATURDAY, JUNE 27 *View the complete schedule at www.naahq.org/educonf. Schedule is subject to change. 6 2015 NAA EDUCATION CONFERENCE & EXPOSITION 2015 NAA EDUCATION CONFERENCE & EXPOSITION SCHEDULE-AT-A-GLANCE* Learning Areas Technology WEDNESDAY JUNE 24 3:15 p.m. – 4:15 p.m. Cloud-Based Technology Tools That Drive Performance and Efficiency Twitternomics: Using Twitter to Generate Leads, Revenue and Reputation Marketing Speed to the Lead—Ease to the Lease! 9 a.m. – 10 a.m. The Paperless Office: The Journey from Theory to Reality Master the Prospect-toResident Journey with Predictive Analytics Grudge Match! Deconstructing Five Raw Online Reviews Adding Value to Assets with the NAA Click & Lease Leasing Legal/Fair Housing Leadership THURSDAY JUNE 25 10:15 a.m. – 11:15 a.m. Data-Driven Don Draper 11:30 a.m. – 12:30 p.m. Sustained Longevity: Reaping the Greatest YearOver-Year Revenue Management ROI Bye Bye Millennials, Branding— Hello Generation Z Challenges and Big Data: The Good, Lessons the Bad and the Ugly FRIDAY JUNE 26 9 a.m. – 2:15 p.m. – 3:30 p.m. – 10 a.m. 3:15 p.m. 4:30 p.m. Keeping up with Revenue Internet—Savvy Management’s Renters: Online Second Wave: Big Trends Today and Revenue for Small Tomorrow Owners Five Digital More Clicks and Model Marketing Visits: How to (Mis)behavior: Strategies to Attract Engage Digital 15 Ways to Online Prospects Rentals Modernize Your Model Home for Marketing Basics 2015 for Military Housing and IROs Solving the Great Sales Training Disconnect: Bobbleheads Be Gone! The Apartment Repositioning Your All Stars Present Subprime Property Practical Ideas for for Long-Term Practically Nothing! Success Schoolhouse Rock 2.0: How You Can Influence the Legislative Process Hoarding: The Gathering Storm Fair Housing CSI: Deconstructing Disability Disasters to Avoid Repeating Them! Crazy Busy vs. NAAEI Presents: Productive: Effective No Time to Lead! Leadership in a Mastering the Dysfunctional World Tyranny of the Urgent Supplier Skills: I Had Too Much to Think Last Night NAAEI Presents: Leadership Begins with Me Managing Crisis and Emergency Situations in Military and Multifamily Housing Operations Tune up Your Turnover: Five Predictive Analytics to Optimize Renewals ROE/Return on Energy— Benchmarking with ENERGY STAR™— Property Scores Operations Human Resources Maintenance Affordable Housing (NAHMA) Sessions Sponsored by: Thinking Like an Putting Research to Lessons for Leaders: If I Knew THEN Owner and Perform Work: Understand Guide, Motivate What I Know Like an Asset Customers and and Trust Your Team NOW...Lessons Manager Outperform the Remotely Learned Market Employee Engagement It’s No Grimm’s through Cultural Fairy Tale: Granting Protocol—Globally Employees the Inspired Midas Touch Supplier Skills: Leadership Insights from Dale Carnegie Why the “Lipstick Dirty Little Secrets Hot Management Pricing to Win: on a Pig” Approach to Better Budgets Ideas! Best Practices Using Revenue Won’t Cut It and Better Property from Successful Management to Performance Owners Sign More Leases R.O.E./Return on CEO Roundtable: Eight Core Energy: Maximizing Money, Global Essentials Green—Using Diversification and to Property Environmentally Real Estate Maintenance Sustainable Supremacy Retraining, Practices to Drive Reconnecting Brand and Asset and Resiliency: Value A Dialogue with Armed Services Leadership Training Is Not Employee an Event; It Is a Engagement: Process Lessons from Our Friends at Zappos™ Wildcat Hiring Maintenance Day: Maintenance Day: The Toilet Whisperer Customer Service Recovery Paradox Leasing: A Love Story—New Strategies to Drive Conscious Consumer Coupling Real Business Risk: $2.45M Liability from Bed Bug Infestation NAHMA Presents: NAHMA Presents: Disparate Impact The Business Case on Development, for Retrofitting to Rehab and Service Enrich Your Management of Senior Housing Affordable Housing NAHMA Presents: Unique Considerations for Marketing Affordable Housing On Your Side: The HR Team as Advocate, Not Adversary NAHMA Presents: Key Federal Legislative and Regulatory Issues Impacting Affordable Multifamily Housing WWW.NAAHQ.ORG/EDUCONF 7 KICKSTARTER & BREAKOUT SESSIONS WEDNESDAY, JUNE 24 KICK-05 Twitternomics: Using Twitter to Generate Leads, Revenue and Reputation 3:15 p.m. – 4:15 p.m. Kickstarter Sessions Sponsored by: KICK-01 Cloud-Based Technology Tools That Drive Performance and Efficiency Join us for this dynamic, image-rich and interactive learning experience that will show you how to make property inspections, documentation and follow-up easier and more efficient through the use of digital and wireless technology. Melanie French, Cortland Partners KICK-02 Speed to the Lead—Ease to the Lease! Companies invest enormously on marketing campaigns, and then fail to follow-through quickly and persistently. Learn to get a competitive advantage through speed and ease. Kate Good, Hunington Residential, KateGood.com & Apartment All Stars Twitter can reach a massive audience at lightning speed. Join this hands-on session and learn how to integrate Twitter into your social strategy to amplify your public relations, online engagement and reputation management with residents and prospective residents. Come prepared with your smartphone or tablet to learn how to harness the power of 140 characters. Melissa White, Balfour Beatty Communities; Ansley Sudderth, For Rent Media Solutions; Jonathan Saar, Market Me Social KICK-06 Tune up Your Turnover: Five Predictive Analytics to Optimize Renewals Learn some surprising statistics that may be hampering resident retention and turning off prospective residents. Identify triggers to prevent turnover exposure and discover the predictive analytics you need in order to get more traffic, and spend less money generating it by tapping into your biggest resource—your existing residents. Jen Piccotti (Moderator), Statisfacts and Apartmentratings.com; Eric Clark, Altman Companies; Heather Blume, Behind the Leasing Desk Training and Consulting Services KICK-03 Crazy Busy vs. Productive: Effective Leadership in a Dysfunctional World When did “crazy busy” become the success standard? We multitask, please owners and put out fires…but are we productive? Want to get back to improved productivity through engagement and serving as a supportive coach, and filling your time with meaningful purpose? This session is for you. Amy Kosnikowski Dilisio, Sprout Marketing; Lia Nichole Smith, Statisfacts and Apartmentratings.com KICK-04 Schoolhouse Rock 2.0: How You Can Influence the Legislative Process Learn about a trending issue affecting the apartment industry, “source of income” discrimination and how NAA members are advocating for the industry at the local level. Nicole Upano, National Apartment Association THURSDAY, JUNE 25 9 a.m. – 10 a.m. Breakout Sessions Sponsored by: THU-A01 NAAEI Presents: No Time to Lead! Mastering the Tyranny of the Urgent We have all heard the phrase “Time is money.” Learn how to realistically manage all of the outside expectations placed on driving results while still managing your time to effectively lead and influence your organization. This session is sure to be worth your time. Ercell Charles, Dale Carnegie of Georgia THU-A02 Adding Value to Assets with the NAA Click & Lease Learn from expert users how to use the NAA Click & Lease tool for maximizing ROI and efficiency. Get the most out of your lease forms and avoid common snags associated with conventional leases. Scot Haislip, National Apartment Association; Stephanie Puryear Helling, Greystar; Jackie Lyon, Fairfield Residential; Donna Ashton, Ashton Law, P.C. 8 TECHNOLOGY MARKETING LEASING LEGAL/ FAIR HOUSING LEADERSHIP THU-A03 Why the “Lipstick on a Pig” Approach Won’t Cut It These days it’s not enough to slap a new name or logo on a tired building (putting lipstick on a pig). Whether it’s for a value-add or full rehab, where and how you spend your dollars to maximize returns and enhance image is critical. Walk through a blueprint for managing this process from start to finish. Learn what’s relevant and how to drive decisions based on ROI. Barbara Savona, Sprout Marketing; Jeffrey Weissman, Morgan Properties NAA ENGAGEMENT LOUNGE Your one-stop hub for social media coverage. Engage with other attendees and visit with NAA staff. The lounge includes a social media help desk, photo ops, prize giveaways and more! Sponsored by: THU-A04 Master the Prospect-to-Resident Journey with Predictive Analytics This in-depth session shows marketing leaders how to use predictive analytics to make data-driven decisions that improve the customer experience and shorten the journey from prospect to resident. Chris Eckert, G5; Josh McDonald, Holland Partner Group; Lisa Trapp, Sequoia Equities, Inc. THU-A05 Grudge Match! Deconstructing Five Raw Online Reviews A scathing stream of resident reviews can be overwhelming. Learn how to read between the lines, prioritize your response points and take control of your online story. During this session, five of the most complicated online reviews are deconstructed and professional, hard hitting responses are crafted. It’s time for a breakdown! Jen Piccotti, SatisFacts and ApartmentRatings.com; Holli Beckman, WC Smith; Jeremy Lawson, Fogelman Management Group; Lia Nichole Smith, SatisFacts and ApartmentRatings.com THU-A06 The Paperless Office: The Journey from Theory to Reality The paperless office isn’t a new idea, but few have moved from theory to reality. Explore how several owner operators have turned the idea of a paperless office into the real deal. Make prospective renters and on-site associates comfortable with electronic leases and utilize new electronic communication tools as effectively as flyers and brochures. Chase Harrington, Property Solutions; Alexis Vance, Alliance Residential Company; Michael Wise, RAM Partners LLC OPERATIONS HUMAN RESOURCES MAINTENANCE THU-A07 Supplier Skills: I Had Too Much to Think Last Night Are you a service/supply partner? Do you find yourself tossing and turning at night trying to figure out how to conquer challenging situations? Join us for a dose of advice from both multifamily management company experts and other veteran supply partners who will share their expertise and will have you sleeping like a baby tonight. Michelle Childers, Apartment Finder; Jeff Smedley, American Utility Management, Inc.; Charles Stroud, Appliance Warehouse of America, Inc.; Pete Regules, Cort THU-A08 Training Is Not an Event; It Is a Process Filling someone’s brain with information doesn’t magically make them improve performance. Find out simple strategies that help both learners and their supervisors get the best return from training, close the accountability gap and strengthen program participation. Rebecca Rosario, Full House Marketing, Inc.; Doug Chasick, The Apartment Doctor; Christine Gilmore, Bell Partners THU-A09 NAHMA Presents: Disparate Impact on Development, Rehab and Management of Affordable Housing Explore basic practices such as following the criteria of your tax credit Qualified Allocation Plan, managing resident relocations during a major rehab, or screening applicants for creditworthiness or rental history and discuss how they could be illegal under the doctrine of disparate impact. Get up to speed on what you need to know to protect yourself and your business. Kris Cook, NAHMA; Jeanne McGlynn Delgado, National Multifamily Housing Council; Michael W. Skojec, Ballard Spahr LLP AFFORDABLE HOUSING (NAHMA) 9 THURSDAY, JUNE 25 THU-B05 Dirty Little Secrets to Better Budgets and Better Property Performance 10:15 a.m. – 11:15 a.m. Breakout Sessions Sponsored by: THU-B01 Bye Bye Millennials, Hello Generation Z Meet your next generation of renters. You may not realize it, but they are already impacting the way you lease, the way you market... even the way you think about housing. Get ready for them and their five-screen, multitasking ways. Marketing and leasing will never be the same. Learn now what you need to know to lease to them. Lisa Trosien, ApartmentExpert.com THU-B02 Think Like an Owner and Perform Like an Asset Manager This session will enable property managers, regional managers and anyone in the multifamily business to understand the ownership side of commercial real estate and how owners and asset managers think. Laynie Miller, WACE Advisors THU-B03 Employee Engagement through Cultural Protocol —Globally Inspired The Gallup Poll reports only 13% of employees are engaged at work. Review high-profit culture protocols from around the world with crossover implementation projects on property management test sites. Explore examples of tools, techniques, programs, strategies, environmental staging, results, ROI and budgets. Engaging employees is a must-do to optimize your workforce for 2015. Jacqueline Ramstedt, Ramstedt Enterprises, Inc.; Toni Blake, TotallyToni.com THU-B04 Big Data: The Good, the Bad and the Ugly With endless data available at our digital fingertips, experts are coming up with new ways to incorporate it into the real estate business. Learn firsthand where experts get their information and how they actually use it. Get tips to help you analyze lead data and cost/lease and generate website traffic. Learn to repurpose data for reputation management, resident retention, email marketing, resident engagement and surveys. Francis Chow, Ellis, Partners in Management Solutions; Jennifer Staciokas, Pinnacle; Nicole Salmieri, Concord Management Limited 10 TECHNOLOGY MARKETING Get better pricing, better bids and look more professional to vendor partners and your boss! Join this session for 15 dirty little secrets of top performers and developers that will make you better at what you do and have a positive impact on your budget and your property. Stephanie Graves, SMG Management and Consulting; Mindy Price, J Turner Research THU-B06 Data-Driven Don Draper The lines between marketing and technology have blurred, and the multifamily housing industry is no exception. When marketing and IT operate in tandem, technology can supercharge the customer experience and customer engagement that in turn will drive the bottom line. Lauren Curley, Landmark Property Services, Inc. THU-B07 Solving the Great Sales Training Disconnect: Bobbleheads Be Gone! Are we responding correctly to changing markets and renters? Examine how to “shake up” the way we sell, train our salespeople and measure success. Gain instantly usable tips to tweak your training and better connect with your associates and prospects to deliver a higher level of perceived service and value. Patty Morgan-Seager, Seager Marketing; Steve Matre, Banner Property Management, LLC; Joanna Ellis, Ellis Partners in Management Solutions (EPMS) THU-B08 R.O.E./Return on Energy: Maximizing Green— Using Environmentally Sustainable Practices to Drive Brand and Asset Value Apartment communities are quickly following the footsteps of office buildings, retailers, schools and others in utilizing Leadership in Energy and Environmental Design (LEED™) programs to consistently measure and improve environmental performance. Green building isn’t just for shiny new buildings any longer. Find out how to green an existing apartment community and drive your bottom line. Marc Heisterkamp, U.S. Green Building Council; Other Panel Speaker TBD THU-B09 NAHMA Presents: The Business Case for Retrofitting to Service Enrich Your Senior Housing Baby Boomers are rapidly turning “senior” in large numbers. Providing affordable housing and healthcare for this aging population will be two of the most important public policy challenges faced in the coming years. The solutions need not be mutually exclusive, however; in fact, studies show that providing service-enriched housing to seniors and enabling them to “age in place” in quality, supportive and affordable rental housing provides massive savings to Medicare and Medicaid, and, moreover, that retrofitting existing senior housing can make good business sense. Kris Cook, NAHMA; David A. Smith, Recap Real Estate Advisors LEASING LEGAL/ FAIR HOUSING LEADERSHIP THURSDAY, JUNE 25 THE NAA EDUCATION INSTITUTE PRESENTS 11:30 a.m. – 12:30 p.m. Breakout Sessions Sponsored by: THU-C01 2015 NAA EDUCATION CONFERENCE & EXPOSITION VIDEO & AUDIO RECORDINGS Hot Management Ideas! Best Practices from Successful Owners This fast-paced and highly interactive program will highlight the best practices of very successful owner/operators in five specific areas: resident retention, payments/collections, advertising/marketing, revenue management/pricing and maintenance/rehab. Participation is encouraged in this session! James Stewart, Stewart Properties, Inc.; Brent Sobol, Legacy Community Housing Corporation; Dan Lieberman, Milestone Properties, Inc.; Mike Butler, Vista Properties, Inc. THU-C02 CEO Roundtable: Money, Global Diversification and Real Estate Learn how the flow of dollars, pounds, euros and yuan impacts our industry and benefit from the lessons learned by others in dealing with workplace issues such as employment laws, taxation and compensation. Gain insight on how the American multifamily residential model is gaining international acceptance as U.S. companies broaden their reach to capitalize on opportunities in foreign markets. Presenters TBD TAKE HOME YOUR PERSONAL AUDIO RECORDINGS Relive all of the 2015 NAA Education Conference & Exposition’s greatest moments through NAAEI’s “REWIND” program, offering recorded video and PowerPoint-synced audio sessions. Pre-order them by June 12, 2015, with your Conference registration for just $199! After June 12, the price will increase to $299. To order, visit www.naahq.org/cps, click on Online Store and search for REWIND. Sponsored by: THU-C03 Sustained Longevity: Reaping the Greatest YearOver-Year Revenue Management ROI THU-C05 After an initial ROI lift within the first year of implementing revenue management, how does a company continue to profit from the optimized practice year after year? Hear from well-versed pricing experts as they explain the “how” behind their continued success with revenue management, why they benefit by leveraging optimized pricing in both down and up markets, and what they expect in the future of multifamily pricing. Steve Lefkovits, Joshua Tree Conference Group; Kevin Huss, Harbor Group; Bryan Pierce, Holland Residential; Oma Rassul, Lincoln Property Co. It’s No Grimm’s Fairy Tale: Granting Employees the Midas Touch Finding and keeping talent is difficult. If employees aren’t happy, research shows customers won’t be either. While your first instinct may be to throw money at the issue, multifamily’s first-ever Employee Satisfaction Index shows that, in reality, what matters most to employees is often not tied to compensation. Discover the best practices for engaging employees and boosting performance. Douglas Miller, SatisFacts Research; Alexandra Jackiw, Milhaus Management, LLC THU-C04 THU-C06 Putting Research to Work: Understand Customers and Outperform the Market Did you know that the largest markets aren’t necessarily the most lucrative? This fast-paced session will offer you valuable, researchbased report insights that help you understand apartment markets, customers, and the decisions that drive occupancy and rental rates. Jack Kern, Multi-Housing News OPERATIONS HUMAN RESOURCES MAINTENANCE Branding—Challenges and Lessons Discuss the importance of branding your management company and learn how Bozzuto Management confronted this topic through year-long extensive research and data. Get up to speed on the steps it takes to project a consistent message to various audiences. Joseph Batdorf, J Turner Research; Jamie Gorski, The Bozzuto Group; Charlie Young, Brand Intersection Group; Summer Austin, Camden Property Trust AFFORDABLE HOUSING (NAHMA) 11 THURSDAY, JUNE 25 FRIDAY, JUNE 26 11:30 a.m. – 12:30 p.m. (continued) 9 a.m. – 10 a.m. Breakout Sessions Sponsored by: Breakout Sessions Sponsored by: THU-C07 FRI-A01 Retraining, Reconnecting and Resiliency: A Dialogue with Armed Services Leadership The Apartment All Stars Present Practical Ideas for Practically Nothing! Join us for dialogue and direct access to Department of Defense (DoD) leadership in housing and privatization programs. Hear about the challenges the DoD is facing with budget shortfalls, troop reductions and possible Basic Allowance for Housing (BAH) reductions. Ask those hot topic questions that affect your organization’s bottom line. Sam Merrick, Lincoln Military Housing; Ivan Bolden, U.S. Army; Robert (Bob) Harris, NAVFAC—Naval Facilities Headquarters Asset Management; William (Bill) Pearson, CNIC—Commander Navy Installation Command Looking for practical, down to earth, easy-to-implement ideas that don’t cost a lot of money? The Apartment All Stars are here to bring you more ideas than you can count, all of which are guaranteed to help you increase your occupancy, make your existing residents even happier and take your marketing to another level without breaking your budget. Kate Good, Apartment All Stars; Mindy Williams, Apartment All Stars; Lisa Trosien, ApartmentExpert.com; Toni Blake, TotallyToni.com; Jacqueline Ramstedt, Ramstedt Enterprises, Inc. THU-C08 FRI-A02 Supplier Skills: Leadership Insights from Dale Carnegie This session will focus on one component of leadership: effective questioning and listening skills. Learn to become genuinely interested in others, listen and encourage others to talk about themselves. Acquire techniques to employ the same communication skills that make you effective with your customers, sales team and other key employees within your company. Ercell Charles, Dale Carnegie of Georgia Hoarding: The Gathering Storm Everyone in rental housing has had a person living on their property who hoards. This session will focus on psychological causes, the property issues, and current steps the landlord can take to not only accommodate a resident with a serious hoarding issue, but to find workable solutions to make it win-win for everyone. Lynn Dover, Kimball, Tirey & St. John LLP; Craig McMahon, Kimball, Tirey & St. John LLP; DJ Ryan, Kimball, Tirey & St. John LLP FRI-A03 THU-C09 NAHMA Presents: Unique Considerations for Marketing Affordable Housing Like most aspects of managing affordable multifamily housing, the marketing of properties is subject to government regulation, including the creation and implementation of an Affordable Fair Housing Marketing Plan. Learn how, beyond the regulations, rules, audits and paperwork, management agents are able to keep the property full on a bare-bones marketing budget. Michelle Kitchen, NAHMA; Adriana Guzzo, WinnResidential; Nancy Reno, Housing Management Resources, Inc. Pricing to Win: Using Revenue Management to Sign More Leases From leasing professionals to regional managers, everyone must understand how to utilize their revenue management systems to meet business goals. Learn best practices for handling the impact on the leasing process, staff training, turnover, compensation and workflow. Don’t let your revenue management program be a hindrance—use it to optimize pricing and ensure no potential revenue is left behind. Ian Mattingly, LumaCorp Inc.; Tammy Atkins, Heritage Apartments; Shannon Hayden, Epoch Management, Inc.; Mark Haldi, Bridge Property Management FRI-A04 WIN BIG IN VEGAS Introducing NAA’s first Prize Vault, located in the Exposition hall. All attendees will have an opportunity to “crack the code” on the vault for a chance to walk away with $500,000! There will also be numerous cash giveaways throughout the Conference, so stay turned and keep checking our website for more information. 12 TECHNOLOGY MARKETING Keeping up with Internet-Savvy Renters: Online Trends Today and Tomorrow The most crucial aspects of a lease cycle usually happen online. A lot of resources are devoted to managing these online platforms, but do they really meet your residents’ needs? Learn how to tailor your online presence to suit current and future online behavior and the pitfalls multifamily firms face when managing their resident base online and how to overcome those challenges. Casey Van Zandt, Casey Van Zandt Consulting; Scott Hines, PEM Real Estate Group; Pete Ziverts, PayLease; Scott Jones, On-Site.com LEASING LEGAL/ FAIR HOUSING LEADERSHIP FRI-A05 Lessons for Leaders: Guide, Motivate and Trust Your Team Remotely Today, most companies don’t operate in a constrained geography. Learn how to engage team members and be the best leader you can be–even when you can’t be in front of your team regularly. Lori Snider, The Lori Snider Company; Jared Miller, INNOVATIVE Real Estate Companies; Laurie Lyons, Cardinal Group Management; Chris Ryan-Lawrence, ARK Leadership, LLC FRI-A06 Five Digital Marketing Strategies to Attract Online Prospects Learn how to stay competitive with a better digital marketing presence using SEO, SEM and social content marketing. Hear from multifamily marketing experts about how to incorporate these concepts into a plan for small and medium-sized operators. Jennifer Staciokas, Pinnacle; Nicole Crosby, Buckingham Companies; Peter Lillis, McCaffery Interests, Inc. FRI-A07 Eight Core Essentials to Property Maintenance Supremacy There are eight core values that ensure success on your property. Find out what they are, how they connect to one another, how they strengthen your team, and how they all affect your occupancy and your bottom line! Chad Moulin, Prop Ops: Property Operations Training and Consulting FRI-A08 NAHMA Presents: Key Federal Legislative and Regulatory Issues Impacting Affordable Multifamily Housing The world of affordable multifamily housing is not only highly regulated by three federal agencies, but it is also highly dependent on the ability of Congress to pass timely and sufficient annual funding bills. This session will focus on key current federal legislative and regulatory issues facing providers of multifamily affordable housing participating in HUD, rural housing and housing credit programs. Michelle Kitchen, NAHMA; Kris Cook, NAHMA; Greg Brown, National Apartment Association MAINTENANCE MANIA NATIONAL CHAMPIONSHIP Friday, June 26 12:45 p.m. – 2:15 p.m. Always a crowd pleaser, join the top maintenance professionals from across the country as they compete in this spirited event for awards, prizes and bragging rights. NAA affiliates host Maintenance Mania® events across the country with the winners from each affiliate event converging in Las Vegas for one final showdown. FRIDAY, JUNE 26 2:15 p.m. – 3:15 p.m. Breakout Sessions Sponsored by: FRI-B01 Employee Engagement: Lessons from Our Friends at Zappos™ Learn the “why” of employee engagement from Zappos™, one of Fortune Magazine’s 100 Best Companies to Work For, and then drill down into the realities of the apartment industry. We will provide practical ways for you to use existing data to determine correlations between employee engagement, resident satisfaction and financial performance. Anne Lang, CEL & Associates, Inc.; Jon Wolske, Zappos; Lisa Trapp, Sequoia Equities, Inc.; Keith Dunkin, RealPage FRI-A09 Maintenance Day: The Toilet Whisperer The most common plumbing-related service request is trouble with the toilet. We will review how most toilets work, fixes to common flops, and tips and tricks that can prevent problems from plaguing you in the first place. In addition to reviewing toilet components and operation, we will look at the importance of water conservation and how properly calibrated toilets can drastically save water and money. Paul Rhodes, NAAEI EARN CREDIT TOWARDS YOUR PROFESSIONAL DESIGNATION By attending the 2015 NAA Education Conference & Exposition, you can earn up to six credits—all you need to reach your renewal goal. Visit www.naahq.org/learn/education/ designation-programs to review designation requirements and submit CECs. OPERATIONS HUMAN RESOURCES MAINTENANCE AFFORDABLE HOUSING (NAHMA) 13 FRIDAY, JUNE 26 FRI-B06 2:15 p.m. – 3:15 p.m. (continued) Breakout Sessions Sponsored by: FRI-B02 Wildcat Hiring Hiring managers are stuck in the recycling bin of hiring from the competition instead of looking beyond the industry to pools of candidates from other fields. “Wildcat Hiring” teaches how to uncover new talent, interview for core competencies and effectively on-board. Learn how blending talent from outside the apartment industry can be a transformational solution. Susan Sherfield, Mercy Housing; Sherle Brown, Winthrop Management; Debbie Phillips, The Quadrillion; Tamela Coval, CORT.com FRI-B03 If I Knew THEN What I Know NOW...Lessons Learned This interactive and engaging session will lay out 20 tips from two industry experts who have “been there and done that.” It’s an opportunity for aspiring managers and other on-site personnel to hear about lessons learned in the trenches that can help shape careers and influence decision-making in the multifamily property management business. Desiree Starr, Apartment Association of Greater Orlando; Alexandra Jackiw, CPM, CAPS, Milhaus Management, LLC FRI-B04 Repositioning Your Subprime Property for LongTerm Success Who says your community is outdated? This “boot camp” type session will arm you with dynamic management tools, allowing you to reposition your community to quickly and effectively improve your bottom line. Start building it now! James Stock, Vision Management, LLC FRI-B05 Revenue Management’s Second Wave: Big Revenue for Small Owners Revenue management’s second wave is quickly approaching. REITs and large and mid-sized owners have proven the revenue potential of strategic pricing—but can this methodology translate to smaller owners? Join us as owners share real-world experiences with revenue management and discuss success strategies for overcoming their hesitation to engage “big guy software.” Randy Wynne, GSC Apartments; Erika Davenport, Watkins Realty Services; Avi Peretz, Wood River Properties 14 TECHNOLOGY MARKETING Fair Housing CSI: Deconstructing Disability Disasters to Avoid Repeating Them! Disability issues are the major cause of fair housing litigation. Discover what went wrong in actual cases and get real-world advice about how to manage your team to avoid litigation. Kathelene Williams, Fair Housing Institute, Inc.; Theresa Kitay, Law Office of Theresa L. Kitay; Doug Chasick, The Apartment Doctor FRI-B07 More Than Clicks and Visits: How to Engage Digital Renters The real estate industry has changed drastically in the last five years. With more information and resources, a new DIY culture (both in researching and renting) has emerged among renters. Based on research Google is conducting with Millward Brown and big digital data, we provide some key consumer insights, as well as examine the new path-to-purchase, including the how, what, when, where and especially the why. Sarah Travis, Google FRI-B08 Marketing Basics for Military Housing and IROs As the multifamily and military housing landscape changes, property managers find themselves looking for unique tactics and techniques to help them increase and maintain occupancy. Join this established panel of marketing experts as they share their most valuable marketing tactics. Leave with a new perspective on marketing to prospects, waterfall categories, other eligible tenants (OETs) and qualified military families. Ashley Gorski Poole, Lincoln Military Housing; Cindy Gersch, Hunt Companies; Cathy Jo Sander, Balfour Beatty Communities; Cecille Tynes, Corvias Military Living FRI-B09 Maintenance Day: Customer Service Recovery Paradox The service recovery paradox states that customers can leave a service failure more satisfied and loyal to the company than they would be if no failure had occurred, provided that their problem is resolved efficiently. Learn how to create a service recovery environment, and the three major outcomes of an effective service recovery system. Mark Vanderhoof, CWS Apartment Homes; Leigh Stevens, HD Supply LEASING LEGAL/ FAIR HOUSING LEADERSHIP HEAD SHOT PHOTO LOUNGE FRIDAY, JUNE 26 Breakout Sessions Sponsored by: This should make you smile! Stop by the Head Shot Photo Lounge to have a professional headshot taken and receive a photo card with instructions on how to view, edit, save and share your photo. FRI-C01 Sponsored by: 3:30 p.m. – 4:30 p.m. TM NAAEI Presents: Leadership Begins with Me Leadership is not about having a title, but rather it’s about having a leading attitude. Dale Carnegie based his leadership philosophy on personal experience and the belief that your “Attitude” or your “I Can” is more important than your “IQ.” Learn how to change your attitude and understand the positive impact that it will have on your professional career and personal life. Cory McGuire, Dale Carnegie Training of Nevada FRI-C02 Leasing: A Love Story—New Strategies to Drive Conscious Consumer Coupling What if you supported each step of the customer journey so clients feel informed, confident and secure? Sounds like the beginning of a beautiful relationship. Fall in love with leasing again: change your approach to leasing by applying new strategic principles to your sales and marketing practices. Lori Snider, The Lori Snider Company; Heather Campbell, Double Dutch Creative FRI-C05 R.O.E./Return on Energy: Benchmarking with ENERGY STAR™ Property Scores ENERGY STAR scores for multifamily housing are now available. In this session, multifamily leaders will share their stories of adopting ENERGY STAR and scoring their properties, and the data access, data entry and training issues they encountered along the way. Leave with a clear idea of whether your property can—and should—get an ENERGY STAR score. Todd Feist, Institute of Real Estate Management (IREM); Nicholas Stolatis, TIAA-CREF; Cindy Clare, Kettler Management; Joe Greenblatt, Sunrise Management FRI-C06 FRI-C03 On Your Side: The HR Team as Advocate, Not Adversary Real Business Risk: $2.45M Liability from Bed Bug Infestation Your human resources team has a wealth of information and can coach you through tricky employee issues that can be overwhelming. Join three industry professionals for a discussion on how we can help you! Learn the hot legal issues and the other areas in which human resources can be a terrific source. Steve Matre, Banner Property Management, LLC; Kara Rice, Grace Hill, Inc.; Melissa Morris, The Dolben Company Hear directly from the attorney in recent bed bug liability settlements against apartments and management how to protect your properties from this new financial risk. Learn what steps must be included in a successful strategy to limit exposure. Hear why relying on an exterminator exclusively to handle bed bug issues can morph into a financial crisis quickly. Dini Miller, Virginia Tech; Gary Kersch, Doublekaye Corp; Jeffery Lipman, Lipman Law Firm FRI-C04 FRI-C07 Model (Mis)behavior: 15 Ways to Modernize Your Model Home for 2015 Managing Crisis and Emergency Situations in Military and Multifamily Housing Operations One of the most powerful sales tools that communities can utilize is their model unit. Why, then, are so many properties showcasing model misbehavior with a unit full of outdated furniture and accessories that don’t reflect target demographics? It’s time to modernize that model! Heather Blume, Behind The Leasing Desk Training and Consulting Services; Dana Pate, Matrix Residential; Eric Clark, Altman Companies OPERATIONS HUMAN RESOURCES MAINTENANCE Learn how to manage risk and conflict on issues including safety, health, economic, and environmental impacts on military housing and development projects! This session will be interactive and will address real-world crisis and non-crisis scenarios that are often encountered at multifamily and military housing projects. Genevieve Bauer, Forest City Residential Management; Sandy Martinez, Fulton Communications; Keith Fulton, Fulton Communications AFFORDABLE HOUSING (NAHMA) 15 SEE WHAT’S NEW, NOW AND TRENDING NAA EXPOSITION From mailboxes to management firms, attendees are searching for it all at the 2015 NAA Education Conference & Exposition! Join the best manufacturers and suppliers showcasing the latest products, services, trends and technology. Compare and test the products and services you need to cut costs and increase revenue. Meet potential partners in the following areas: Access Control & Gates Flooring Ancillary Income Furnishings Appliances Billing/ Collections Green/Sustainable Cabinets, Countertops and Vanities Laundry Services Construction Services Environmental Services Financial Services Fire Safety Key Control Maintenance Marketing Property Management Software Research Resident & Employee Screening Telecommunications & Cable Services Training Utility Management Waste Disposal & Control Website Development Windows And more… We have three Learning Zones focused on educating attendees on sustainability, mobile marketing and technology. Attendees will find these zones to be valuable learning environments within the NAA Exposition. 16 2015 NAA EDUCATION CONFERENCE & EXPOSITION NAA EXPOSITION HOURS Thursday, June 25 2:15 p.m. – 6:15 p.m. Friday, June 26 11:45 a.m. – 4:30 p.m. The NAA Exposition is co-located with Maintenance Mania National Championship, Friday, June 26, 12:45 p.m. – 2:15 p.m. Visit www.naahq.org/exhibit to reserve your exhibit space and book your booth online or contact [email protected] or 703-797-0671. CONNECT WITH OLD FRIENDS AND NETWORK WITH NEW ONES At the 2015 NAA Education Conference & Exposition, you’ll meet a diverse gathering of colleagues in the multifamily housing industry. The connections you make here will power your career for years to come. WEDNESDAY, JUNE 24 Supplier Success Course 11 a.m. – 4 p.m. This course is an excellent training tool for your team entering into the multifamily housing industry and is a prerequisite class for earning your CAS designation. To register, please add Supplier Success to your Las Vegas registration. Conference Kickstarter Sessions 3:15 p.m. – 4:15 p.m. The learning starts early as we roll out our first ever Kickstarter Session Series. Experience six high-energy and impactful courses covering a variety of topics that matter the most to you. Sponsored by: THURSDAY, JUNE 25 NAA Exposition 2:15 p.m. – 6:15 p.m. Every year brings something new and different! Enjoy the most expansive Exposition to-date with over 400 of the industry’s leading suppliers. NAA Thursday Night Party—Mandalay Bay Beach and Pools 7 p.m. – 10 p.m. Be a part of what is sure to be fun and memorable event. An energetic and action-packed evening awaits you as you are invited to indulge in sophisticated pleasures, all with the sand beneath your feet and the stars twinkling above. Free-flowing libations and a specially crafted menu will be served throughout the evening and offers a little something for everyone. There will be plenty of lounge areas and cabanas to enhance networking and mingling. Conference Welcome Reception FRIDAY, JUNE 26 Let the networking begin! Come meet your colleagues at the Conference Welcome Reception. This event provides you with the opportunity to ease into the week and meet the people you’ll be seeing in the sessions, around the Exposition Hall and at events. Grab’n Go Lunch with Education Sessions 5:30 p.m. – 6:30 p.m. Sponsored by: 11:20 a.m. – 12:30 p.m. Lunch and learn at the same time! Grab your box lunch before you enter your breakout sessions and eat while you discover some takehome ideas to enhance your career. Sponsored by: NAA Exposition 11:45 a.m. – 4:30 p.m. WWW.NAAHQ.ORG/EDUCONF 17 REGISTRATION FEES AND DEADLINES Registration Sponsored by: INDIVIDUAL REGISTRATION FEES REGISTER ON OR BEFORE FULL CONFERENCE April 18, 2015 – June 12, 2015 $950 member June 13, 2015 – On-Site $1,100 member SPOUSE/GUEST STUDENT $700 $600 $850 $600 $1,150 non-member $1,300 non-member THURSDAY ONE-DAY FRIDAY ONE-DAY $550 member $300 member $775 non-member $400 non-member $600 member $300 member $825 non-member $400 non-member GROUP REGISTRATION FEES REGISTER ON OR BEFORE FULL CONFERENCE GROUPS 5–24 FULL CONFERENCE GROUPS 24–49 FULL CONFERENCE GROUPS 50–99 FULL CONFERENCE GROUPS 100+ April 18, 2015 – June 12, 2015 $900 member $875 member $825 member $750 member $1,100 non-member $1,075 non-member $975 non-member $950 non-member June 13, 2015 – On-Site $1,050 member $1,025 member $975 member $990 member $1,250 non-member $1,225 non-member $1,125 non-member $1,100 non-member EXHIBITOR REGISTRATION FEES REGISTER ON OR BEFORE NONEXHIBITING SUPPLIER FULL CONFERENCE EXHIBITOR GROUPS 1–4 FULL CONFERENCE EXHIBITOR GROUPS 5–24 FULL CONFERENCE EXHIBITOR GROUPS 25–49 FULL CONFERENCE EXHIBITOR GROUPS 50+ EXHIBIT BOOTH PERSONNEL June 13, 2015 $2,500 $400 $350 $325 $275 $99 BRING YOUR TEAM Group registration is available for five or more attendees. NAA offers online tools to manage group registration and housing, as well as substantial discounts. 18 2015 NAA EDUCATION CONFERENCE & EXPOSITION MEET US IN LAS VEGAS… PLAN YOUR EVENT TODAY LAS VEGAS With an average of 320 days of sunshine per year and less than 5" of precipitation annually, Las Vegas is the perfect location to host the 2015 NAA Education Conference & Exposition. With the proximity of many hotels, delegates can walk to many locations and, when needed, Las Vegas offers a myriad of transportation options, including bus, taxi, shuttles and the country’s first automated monorail. Download the myNAA Planner App The 2015 NAA Education Conference & Exposition myNAA Planner app allows you to carry all the information you need about the conference right on your phone or tablet. Meet, greet and connect using your myNAA Planner app: SEE who is at NAA PLAN your time EXPLORE programming and speakers NAA HOUSING Use NAA Housing to save dollars and cents! It just makes, well…sense! Hotel inventory is constantly changing and availability is not guaranteed for any of the official NAA hotels listed. NAA has contracted with one official housing company, J. Spargo & Associates, for the 2015 NAA Education Conference & Exposition and are not responsible for any housing issues that result from reservations made through companies other than J. Spargo. If you are contacted by any other company regarding hotel reservations for the conference, you may be subject to a scam. Once you register and pay for the 2015 NAA Education Conference & Exposition, you’ll have access to the NAA hotel reservation service. To register and reserve your hotel room, visit educonf.naahq.org/hotels and click on the Registration link. SEARCH for exhibitors MAKE one-on-one appointments—arrive at the Exposition with set appointments with attendees and exhibitors VIEW the live floorplan OFFICIAL NAA CONFERENCE HOTELS Mandalay Bay Resort & Casino: $185 plus tax Luxor: Pyramid Deluxe Rooms: $49 plus tax (Sunday–Thursday) $109 plus tax (Friday–Saturday) Additional Pyramid Deluxe Rooms: $55 plus tax (Sunday–Thursday) $119 plus tax (Friday–Saturday) Tower Deluxe Rooms: $59 plus tax (Sunday–Thursday) $119 plus tax (Friday–Saturday) Additional Tower Deluxe Rooms: $69 plus tax (Sunday–Thursday) $129 plus tax (Friday–Saturday) Delano (formerly THEhotel): $215 plus tax Four Seasons: $255 plus tax Sponsored by: You are required to register and pay for the 2015 NAA Education Conference & Exposition prior to accessing the hotel reservation service. WWW.NAAHQ.ORG/EDUCONF 19 CONNECT LEARN GROW Be part of the premier event in the multifamily housing industry. REGISTER TODAY! June 24–27, 2015 • Mandalay Bay Resort & Convention Center • Las Vegas www.naahq.org/educonf