full job description - Invercargill City Council

JOB DESCRIPTION
Job Title
Senior Lifeguard
Tenure / Hours
As per Employment Agreement
Directorate and Work Unit
Works and Services – Aquatic Services
Responsible to
Programme Coordinator/Assistant Manager – Aquatic Services
Responsible for
Up to 11 part-time staff
Budget Responsibilities
N/A
Delegations
As per Delegations register
Date
December 2014
ORGANISATIONAL CONTEXT
Chief
Executive
Director Works
and Services
Manager –
Aquatic
Services
Programme
Coordinator /
Assistant Manager
Senior
Lifeguards
Café Supervisor
Swim School
Supervisor
Senior
Receptionist
Plant
Supervisor
Café Assistant Baker
Swim Teachers
Receptionists
Plant Operator
Casual Swim
Teachers
Cleaner /
General Staff
Relief
Casual Plant
Operator
Splash Palace
Crew
Casual Splash
Palace Crew
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JOB PURPOSE
To implement the daily programme and supervise pool users to ensure their experience is a safe and enjoyable one. Also to assist with
the cleanliness and tidy presentation of the facility.
FUNCTIONAL RELATIONSHIPS
It is a key responsibility that relationships must be developed and maintained in such a way as to bring about a positive and respectful
response from those the team member liaises with.
EXTERNAL TO COUNCIL
WITHIN COUNCIL

Clients/public.

Other team members in your Division/Directorate.

Other local and regional authorities.

Other Invercargill City Council employees.

Outside agencies and professional organisations.

Elected Representatives.

Community groups and organisations.
KEY ACCOUNTABILITIES
YOU ARE SUCCESSFUL WHEN
Pool Supervision
Ensuring the safety and wellbeing of all customers through the

A high standard of customer safety and pool discipline is
continuous supervision of pool users and the surrounding
maintained and all accidents and incidents are dealt with effectively
environment.
and efficiently, and reported promptly.

All areas of the pools are supervised as per the pool’s policies and
procedures.
Staff supervision and delegation
Providing effective supervision of part time staff and ensuring

the effective delegation of work tasks.
Part time staff report on time as per the roster and carry out
assigned duties to a satisfactory level. Problems of a routine
nature are dealt with sensibly and ongoing problems are reported
immediately.

Lifeguards feel well supported and guidance is provided when
needed.

You set clear and realistic goals, particularly with regard to what is
required, the expected outcomes, who is responsible and what role
the supervisor will play in the process.

You recognise and acknowledge the efforts of others.

You model appropriate behaviour.

Pools, pool surrounds, seating, dressing rooms, toilets, showers,
Cleaning
Maintaining high standards of facility presentation and
cleanliness.
staff room, first aid room and store rooms are clean and tidy to a
satisfactory level.
Customer Excellence
Acting as an ambassador for our Council, going above and

beyond to provide both internal and external customers with
exceptional service at all times.
At least 80% of customers rate their visit as good or very good in
customer surveys carried out annually.

You are regarded as approachable, interested and friendly.

You stop to listen, learn and understand when assisting customers.

Customers recognise they have received the level of support and
service they seek.

You take the initiative to improve work practices and to get the best
possible outcome.
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KEY ACCOUNTABILITIES
YOU ARE SUCCESSFUL WHEN

Problems and complaints are acknowledged, solutions identified
and promptly acted upon

Council confidentiality policies are met when dealing with customer
information.
Teamwork
Working together as a team to get the job done

You willingly share your knowledge and experience.

Communication is open, honest, appropriate and considerate.

You demonstrate positivity and respect, and support and care for
your colleagues.

You demonstrate initiative and commitment to team objectives,
actively participating in group activities.

You are open and receptive to change.

You challenge yourself and others to make it better.

You maintain confidences and avoid hurtful gossip.

Training and development needs are identified, agreed with direct
Professional Development – self
Identifying areas for personal and professional development.
line manager and implemented annually.
Civil Defence Emergency Management
Assisting Council in preparing for and responding to an

emergency.
After establishing the safety of members of your household, you
may be assigned duties to assist Council and/or Emergency
Management Southland in an emergency.
Health and Safety
Taking all practicable steps to ensure personal safety and the

safety of others while at work, in accordance with Council’s
Health and Safety policies, procedures and systems.
You understand and consistently meet your obligations under
Council’s Health and Safety policy/procedures.

You actively encourage and challenge your peers to work in a safe
manner.

Effort is made to strive for best practice in Health and Safety at all
times.
Other Duties
From time to time you may be required to undertake duties in

addition to those outlined but which fall within your capabilities
You respond positively to requests for assistance in own and other
areas, demonstrating adaptability and willingness.
and experience.
Looking for opportunities to improve systems, processes and

You suggest new ideas and make refinements to systems,
work practices – both within your own position and the
processes and work practices within your own role, and make
organisation as a whole.
suggestions for improvement to the organisation as a whole.
NOTE: The above performance standards are provided as a guide only. The precise performance measures for this position will need
further discussion between you and your manager as part of the performance development process.
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PERSON SPECIFICATION
This section is designed to capture the expertise required for the role at the 100% fully effective level. (This does not necessarily reflect what
the current job holder has). This may be a combination of knowledge / experience, qualifications or equivalent level of learning through
experience or key skills, attributes or job specific competencies.
ESSENTIAL
Education and
Qualifications
Knowledge, Skills and
DESIRABLE

National Lifeguard Award.

First Aid Certificate.

Competent and confident swimmer and, on an

Previous Lifeguarding experience.
ongoing basis, able to maintain at the National

Experience in supervision of staff.

The ability to teach others.
Experience
Lifeguard Award.

High level of customer relations and
communication skills.
Personal Qualities

Team player

Ability to communicate in a non-threatening, helpful and friendly way.

Ability to respond effectively in emergencies.

Exhibit personal attributes/behaviours that will encourage customers to return to Splash Palace e.g.
friendliness, enthusiasm and professionalism.

Able to work a 3 week rostered shift including weekends and public holidays.
CHANGES TO JOB DESCRIPTION
This Job Description may be reviewed as part of the preparation for your annual performance review.
Acknowledged / Accepted:
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Employee
............................................................................
Date
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Manager
............................................................................
Date
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