a Preview of Melissa`s New Program on Leading Virtual Teams

TABLE OF CONTENTS
! CURRENT RESEARCH ! THE VIRTUAL TEAM LEADER
! BUILDING VIRTUAL TEAMS
! ENABLING & MAINTAINING TRUST
! INFLUENCING TEAM MEMBERS
! BEST PRACTICES FOR COMMUNICATION
! CONCLUSION
THE RISE OF THE VIRTUAL
WORKFORCE
Between 2005 and 2013, the number of
employees who worked virtually grew by 80%
~ Global Workplace Analytics Survey, 2013
VIRTUAL TEAM DEFINED
CHALLENGES OF VIRTUAL TEAMS
51% 49% 32% 26% Building Trust Time Distrib of Differences Work Diff in Cultural Norms 25% 21% Leadership Technology Barriers LEADING VIRTUAL TEAMS
Leaders must be close enough to relate to others,
but far enough ahead to motivate them.
~ John Maxwell
VIRTUAL LEADERSHIP
COMPETENCIES
FIVE DYSFUNCTIONS OF A VIRTUAL
TEAM
MANAGING CONFLICT
When I think of conflict I….
When someone disagrees with me about
something important I usually…
I deal with conflict by…
THE ENEMY OF TRUST
•  Inconsistent messages
•  Inconsistent standards
•  False trust •  Lack of clarity •  Limited feedback
•  Favoring colleagues INFLUENCE
The key to successful leadership today is
influence, not authority.
~ Kenneth Blanchard
A SURVEY…
“In a 2012 survey report of 3,301 participants
from 102 different countries, 88% of virtual
team member respondents indicated that their
inability to read non-verbal cues is the greatest
challenge they face when working virtually.”
BEST PRACTICES FOR MANAGING
REMOTELY
EXERCISE FORMAT: In groups
TIME ALLOCATED: 10 minutes
ACTION:
1.  Ask one person to turn their back to the group.
Ensure they cannot see the others in the group.
2.  Hold a meeting. Discuss the following questions:
•  How do you include remote team members?
• 
How do you include yourself as a remote team member?
3.  Share best practices with the full group.
STRATEGIES FOR EFFECTIVE
LISTENING
STOP
LOOK
LISTEN
BE
EMPATHETIC
ASK GOOD
QUESTIONS
TAKE AWAY MESSAGE
“The most exciting breakthrough of the 21st
century will occur not because of technology,
but because of an expanding concept of what it
means to be human.”
~ John Naisbitt, Futurist
lamsonconsul2ng.com @melissa_lamson1