2 - AirRefund
Transcription
2 - AirRefund
1 Agenda 1. Context & Key figures 3 2. Legal overview and subtleties 5 3. Traveler’s Experience 9 4. Value proposition 13 5. Appendices 15 2 1 Context & Key figures 3 Context & Key figures 1 + 1,4 billion passengers and 12 Million commercial planes flying in & out of Europe each year > 2,1 Million PAX Eligible to a compensation each year > 420 $ / PAX Average individual compensation > 900 M$ / year Overall annual compensations incurred by Airlines 4 2 Legal overview & Subtleties 5 Legal overview & Subtleties 2 2004 The European Commission regulation n°261/2004 enters into play, providing passenger protection and compensation for flight cancelations only 2009 Known as the “Sturgeon Case”, the European Court of Justice states that delays over 3 hours must be considered as cancelations, opening new protection rights for passengers Pending revision This EU regulation has been undergoing “revision” for a couple of years yet and currently “on hold” due to the dispute between Spain and the UK over Gibraltar. According to our information, changes should be relatively minor. AirRefund will, of course, keep abreast of any change in the regulation “ADD-ONS” On top of the above mentioned EU regulation, AirRefund also leverages international conventions – Montreal & Warsaw – and local laws whenever applicable to better protect the passengers’ rights 6 Legal overview & Subtleties 2 The European Union regulation n°261/2004* sets minimum rights for passengers when: • They are denied boarding against their will • Their flight is canceled • Their flight is delayed ~US$260 (250€) ** 932 mi (1 500km) 37 eligible countries Departures/Destinations • 28 EU Countries • + Switzerland • + 8 ECAA Countries * ~US$420 (400€) ~US$630 (600€) 2 174 mi (3 500km) >2 174 mi (>3 500km) *28 EU Countries + Albania, Bosnia-Herzegovina, Iceland, Macedonia, Montenegro, Norway, Serbia, Kosovo ** The compensation amounts are listed in euro in the EU regulation. Conversion to local currency may change according to actual exchange rate 7 3 Traveler’s Experience 8 Traveler’s Experience 3 Itinerary: Paris → Dubai → Singapore→ Melbourne (> 3 500km) operated A by Emirates Issue Dubai → Singapore // 45mn delay // missed connection Neither departure nor arrival in Europe Result Arrived in Melbourne with delay greater than 4 hours → Eligible to a 600€ compensation Itinerary: Bordeaux → Paris → Berlin operated by Air France B Issue Paris → Berlin // second flight cancelled Result Departing from Europe and arrival in Europe → Eligible to a 250€ compensation. Itinerary: Tokyo → Paris (> 3 500km) operated by Japan Airline C Issue Delayed over 3 hours OR Cancelled Result Not eligible to a compensation because departed from out-of-Europe AND operating carrier is a non-European airline 9 Traveler’s Experience 3 10 4 Value Proposition 11 4 Value Proposition Automatic matching system Our matching system identifies and automatically notifies your employees when they experience an eligible flight delay or cancellation Save time and hassle You and your employees relieved from the hassle - we manage the entire process - from eligibility verification to compensation negotiation with airlines Higher Employee Satisfaction Providing the air claim management service leads to higher Employee Satisfaction scores 12 5 Appendices 13 Appendix 1: Passenger Notification 5 To: Traveler Subject: Following your flight’s cancellation on xx/xx 14 Appendix 2: Security & Privacy 5 SECURITY • Data never exit the European Union • Data hosted at a SafeHarbor compliant Data Centre operated according to the best practices of the industry • Physical access to infrastructure and data strictly controlled → access cards, video cameras, guards, fire security • Logical access to infrastructure and data compliant with best practices and guidelines to prevent security breach and downtime → Secured password and accounts administration, SSL Encrypted distant access, firewalls, intrusion detection, antivirus 15 Appendix 2: Security & Privacy 5 PRIVACY • Personal passengers’ data is never shared, rented or sold to any third party by or through AirRefund • Passengers are never solicited by AirRefund for any reason unrelated to the claim compensation process • Passengers always keep the right and possibility to update or delete their personal data through a simple request to AirRefund Privacy Policy 16 Together, let’s make a good deed out of each compensation Donate to one of our partner NGO/Charity Get your travelers compensated today ! AirRefund [email protected] www.airrefund.com 17
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