Student Services Officer – Perth

Student Services Officer – Perth
Navitas is a diversified global education provider that offers an extensive range of educational services for
students and professionals including university programs, English language training and selltlement
services, creative media education, workforce education and student recruitment.
The English Division is Australia’s largest provider of English Language training including the provision of
English as a second language course for international students with 22,500 enrolments across 18
campuses. The Division is also a leading provider of English language settlement and work preparation
programs for migrants and refugees with more than 21,000 clinets in FY11
An opportunity for a full time Student Services Officer, responsible for providing student services at Perth
has become available. The Student Services Officer will be responsible for the efficient delivery of student
services and for providing outstanding customer service to Navitas English students. This position would
ideally suit someone who is well presented, enthusiastic, organised and has high levels of customer
service.
Areas of Responsibility
Navitas English Perth is seeking to recruit a Student Services Officer who will be responsible for:








Reception duties
Student enquiries
Data entry of student details into the student management system
Invoicing and receipting of student fees
Issuing of student documents – attendance letters, student cards, certificates etc
Managing student and academic staff appointments
Booking students on Navitas English social club activities
Other administration and customer service tasks as required
Selection Criteria
Essential








Ability to deliver an excellent standard of customer service in a busy environment
Highly organised with the ability to multitask and prioritise work
Excellent written and verbal communication skills
Culturally sensitive and patient
Ability to work within a team and independently
Strong sales focus when dealing with potential clients
Proficient in MS Office
High school certificate or higher
Desirable




Knowledge of the ELICOS industry
Experience in an administration role
Certificate in business administration or related qualification or experience
A second language, preferably Italian, Mandarin or Arabic
Applicants must a valid visa to work permanently in Australia
What we offer
An attractive remuneration package will be offered to the successful candidate. The Navitas Group offers
outstanding long-term career opportunities within Australia and abroad, and is value driven and an equal
opportunity employer.
Successful applicants will be subject to relevant pre-employment checks, which may include a National
Police Check and/or a Working with Children Check. Only people who are eligible to work in Australia may
apply for this position.
Enquiries and applications, including a cover letter, statement addressing all the essential criteria and
resume, should be sent to Barbara Sotiriadis, Centre Manager and Director of Studies, via email
[email protected]
Applications close 5.00pm on Monday 25th May 2015.
Page 2 of 4
Position
Description
Statement
Document ID
HR 6.09 D129
Old Document ID
HR 02.08.03
Responsibility
National Student Services Manager,
ETP
Issue date
24/02/10
Review data
31/05/15
Student Services Officer
Issue date
Summary of changes
24/02/10
Update of position description and branding
29/10/10
Change of template footer to reflect rebranding
31/05/13
Update to position description
Reporting
Responsible to:
Student Services Manager
Responsible for:
Responsible and accountable for the provision of high quality student
support and administration services.
The position will be an employee of NES Pty Ltd and will be responsible for
duties associated with both NES and NE Pty Ltd (NE). In this document all
references to NES include references to NE.
Principal accountabilities
1. Administration Support
Provides high quality administration support though performing the following administrative tasks:










general reception duties; answering the phone, collecting and distributing mail;
entering student data including address and contact information in to the Student Management
System as required;
ensuring that student information in the Student Management System is kept up to date and
accurate;
booking of student appointments with academic staff;
invoicing and receipting of student fees;
ensuring campus administration procedures and documentation is kept up-to-date and accurate;
ensuring reception area and student areas are kept clean and tidy;
preparing student arrival documents for day one intakes;
ensuring stationary supplies are monitored and orders are done as required;
performing other administrative, accommodation and reception duties as required.
2. Customer Service
Ensures high quality student services and customer service to clients is provided by:





corresponding with overseas agents/clients in an efficient and timely manner, ensuring that their
queries are answered and accommodation/transfer details are confirmed in accordance with company
24 hour turn-around policy;
assisting with day one student orientation;
assisting with student graduation;
assisting with centre events e.g. fundraising, morning teas;
issuing student documents including attendance letters and certificates, as required;
Page 3 of 4



assisting with general public relations (showing prospective students around the centre) where
required;
liaising with head office admissions and marketing teams when required, to ensure student needs are
met;
day-to-day liaison and communication with students, clients, and other stakeholders utilising a
range of authorised communication channels, including official social media sites, in
accordance with company policy.
3. Activities Program Support




promotion of the activities program to students and clients;
invoicing and receipting of activity bookings;
liaison with activity/excursion providers as required;
escorting students on activities/excursions when required.
4. Records Management and Client Privacy
Ensures accurate and efficient management and maintenance of NES and NE databases and
records management by:




maintaining appropriate computerised records and databases;
ensuring privacy regulations are understood and implemented;
ensuring client records and personal information are stored securely according to NES and NE
privacy policy;
cooperating with other NES and ATTC and NE staff and external agencies in a way which ensures
NES and ATTC and NE comply with privacy regulations.
5. Safe Working Environment
Contributes to the maintenance of a safe working environment by:



maintaining local workplaces that are safe and without risk to health;
ensuring relevant occupational health and safety regulations are complied with at local workplaces;
ensure that they are aware of health and safety requirements, understand evacuation procedures and
know who the first aiders are at the centre.
Page 4 of 4