Home Services Receives 4-Star Patient Excellence Award National

Maury Regional Hospital
Columbia, Tennessee
May 2008
Vol. XXVII, Issue 5
Home Services Receives 4-Star Patient Excellence Award
Maury Regional Home Services was recently awarded the Four-Star
Excellence Award from Professional Research Consultants (PRC), the
firm specializing in market research exclusively for health care that conducts the hospital’s patient satisfaction surveys. This recognition is part of
PRC’s 2008 Patient Perception Awards.
“The Home Services department’s employees work very hard to consistently receive high patient satisfaction scores. I am very proud of the
dedication and compassion shown by our team,” said Debbie Bratton, administrative director of home services.
The Four-Star Award designation is given annually to health care facilities or providers that score in the top 25 percent of the PRC national client
database for the previous year. It is based on the percentage of patients
who rate the facility “excellent” for the overall quality of care question.
“Since the first of the year, Home Services has scored at or above
Bratton is pictured with CEO Robert Otwell,
the
90th percentile in patient satisfaction. Their commitment to service
holding the Home Services Four-Star Excelexcellence
should be applauded,” said Joan Stephens, customer service
lence Award. Home Services received the
coordinator.
award for its high patient satisfaction scores.
Home Services has implemented various practices which aid in attaining high scores. At each staff meeting, customer satisfaction is discussed and evaluated. Employees who have
received positive remarks from patients are identified and recognized. The department further personalizes the care
of its patients by making phone calls and mailing notes thanking them for choosing MRH Home Services.
National Hospital Week and National Nurses Week
National Hospital Week was May 11-17 and National Nurses Week was May 6-12. MRH recognized these
weeks with a variety of activities for employees. In addition to providing free meal tickets to employees, MRH held
a National Hospital Week Meal (left) on May 15, in which employees enjoyed hot dogs and hamburgers.
Florence Nightingale (Sabrina Ardry, 3W) visited nursing units (right) on the anniversary of her birth on May 12
in celebration of National Nurses Week. She presented the Nurses Week essay contest prize to the Pediatric Unit,
receiving the award on behalf of contest winner Fern Tocco. Nurses were asked to submit essays on how the nursing staff at MRH make a difference in the lives of patients, families and visitors.
New Employees
April 2008
2008 Recognition of Service
Central Supply
Alice Fitzgerald
More than 270 employees were recognized for their many years of service at the Service Awards Banquet on May 12 at the Memorial Building.
Brenda Chapman, infection control nurse, was also named Service Champion of the Year.
EMS
Andrea Hoover
Five Years
Five Years
LACC
Annie Carroll
Laboratory
Matthew Darks
Nursing
Janet Lynn Fleming
Tina Griffith
Tracy Henson
Gwendolyn Smalling
Christy Wells
Patient Access
Lydia Johnson
Amanda Neelley
Pamela Rummage
Holly Sivley
Above: (seated) Janice Crawford, Martha Spires,
Alisa Sentz, Monica Partee, Kaye Brewer, April
Thomas, Linda Johnson, (standing) Board Chairman Waymon L. Hickman, Karen Workman, Bernard Mayes, Mary Lewis Davis, Lori Rubert, Larry
Moore, Fernando DaSilva, Jason Martin, Wayne
Wright and CEO Robert Otwell.
Above: (seated) Glenda Holden, Gina Peterson,
Angie Miller, Patricia Davis, Carolyn Bumpas,
Karen Romero, Addie Scott, (standing) Hickman,
Robin Scroggins, Amanda Hill, Frankie Berry, Barbara Seltz, Glenn Lumpkins, Linda Cates, Darlene
Polk, Sharon Foster, Roy Crownover and Otwell.
Fifteen Years
Ten Years
Pharmacy
Clarence Talley
Physical Medicine
Holly Thurman
Promotions
Martha Spires
from representative, Patient Access,
to specialist, Coding
continued on page 3
Above: (seated) Sharon Little, Nancy Pruitt, Ramona Rosser, Tiffany Vuncannon, Pat Conner,
Catina Harney, Betty Payne, Angie Harden, (standing) Hickman, Lisa Trimble, Chris Shepherd, Keith
Gordon, Renee Tew, Ken Dark, Brett Martin, Jennifer Laws, Mary Anna Hoelscher, Beth Seybold,
Dustin Flowers, Christi Kelley, Jill Gaddes, Nancy
Garland and Otwell.
Twenty Years
The VitaLink is published monthly for
Maury Regional Hospital through the
Marketing Department. Distribution is to
employees, retirees, members of the medical
staff, board of trustees, advisory board, Maury
County Commission, and volunteers.
Above: (seated) Linda Rash, Rosemary Cothran,
Barbara Brannen, Brenda Norris, Shirley Lofton, Vickey Lynn, Teresa Frierson, Carol Holden,
(standing) Hickman, Melanie Fox, Angie Boshers,
Robin Weaver, Sue Bratton, Mary Powell, Brenda
Totty, Mike Short and Otwell.
Twenty-five Years
For address corrections, please
contact the Human Resources Office.
Editor: Rita Williams
Designer & Copywriter: Kat Hunter
Proofreader: Jan Varnado
1224 Trotwood Avenue
Columbia, TN 38401
Above: (seated) Kaye Marlin, Elizabeth McCanless, Sherry Jensen, Dana Ballard, Beth Fleming,
Donna Pullen, Donna Lynch, (standing) Hickman, Shirley Adams, Mickie DeHaven, Rhonda
Curry, Linda Kincade, Faye Kinzer, Jim Norton,
Paul Corvin and Otwell.
2
Above: (seated) Deborah Chapman, Teressa Crabtree, Jacola Gaines, (standing) Hickman, Lopreza
Sanford, Mary Ann Horner and Otwell.
Thirty Years
Thirty-five Years
Promotions
continued
Kate Huddleston
from applications analyst II,
to advanced clinical systems analyst,
Information Technology
Above: (seated) Susan Inghilleri, Brenda Williams,
(standing) Hickman, Bryant Foster, Linda Oakley,
Vickie Bassham, Wayne Ragsdale and Otwell.
Above: Hickman, Levadis Foster and Otwell.
Service Champion of the Year
Forty Years
Transfers
Sara Richardson
from representative, Patient Access,
to unit secretary, Emergency
Department
Paula Streeter
from RN, ICU,
to RN, Community Health
Above: Hickman, Carol Love, Nancy Johnson
and Otwell.
Above: Hickman, Brenda Chapman and Otwell.
MRH Recognizes Retirements
Mickie DeHaven retired from MRH on
May 2, after more than 19 years of service.
DeHaven served as administrative director
of women’s and children’s services.
“Mickie has accomplished a great deal
throughout her time at the hospital and leaves
an amazing legacy to her team. There is no
doubt she will be missed,” said John DawDeHaven is pictured at her retireson, vice presiment reception with Dawson (left)
dent of clinical
and CEO Robert Otwell.
services.
Cindy Freemon retired from Patient Access
on April 30, after more than 28 years of service.
Freemon most recently served as patient access
representative.
“Cindy’s dedication to her job and love of patients made her a wonderful employee. We wish Pictured is Freemon (right)
her nothing but the best as she retires,” said Elaine with her team leader, Cannady.
Cannady, patient access analyst team lead.
Health and Benefits Fair
An Employee Health and Benefits Fair will be held in
the Auxiliary Conference Room on June 12, 2008, from 7:30
a.m.–3:30 p.m.
The following free medical screenings will be offered: blood pressure,
flexibility, body fat, and body mass index (BMI).
see Benefits, page 7
3
Brenda Turman
from representative, Patient Access,
to patient access representative,
Spring Hill Urgent Care
Katie White
from patient care assistant, ACC,
to unit secretary/nurse tech, 1W
Births
Amy Stumbo,
Nursing, welcomed Libby Alexis
Muniz Stumbo on April 8. She
weighed 7 lbs. and 13 ozs.
ACC Undergoes
Process Changes
The Ambulatory Care Center will
make process changes to allow for
more appropriate utilization of services by patients beginning June 2.
The Ambulatory Care Center will begin operation as two separate clinics
utilizing a common registration area.
One area will be designated as
the Primary Health Clinic and will provide primary care services and chronic disease management to TennCare
and uninsured/underserved patients
of Maury County. Russell J. Berscsee ACC, page 6
Maury Regional Hospital Applauds the
CLASS OF 2008
Ashley Ables
B.S., MTSU
Lea Ables, Human
Resources
Andrea Michelle
Belew
A.A.S., CSCC
Martha Belew,
Endoscopy
Matt Brown
Jonathan Thomas
Adams
Columbia Central
High
Dr. Jeffrey T.
Adams
Christopher Ray
Belew
Lawrence County
High
Martha Belew,
Endoscopy
Dave Campbell
Mt. Pleasant High
Wanda Workman,
Grandmother,
Health Information
Management
B.A., Austin Peay
State University
David Campbell,
Surgery
Ca’Nitra Davis
Lauren Nicole
Devore
Columbia Central
High
Patricia Davis,
Grandmother,
Environmental Services
Andrew Foster
A.S., CSCC
Dawn Foster,
Radiation Therapy
Columbia Central
High
Tracy Black,
Telemetry
Sarah Foster
Columbia Central
High
Dawn Foster,
Radiation Therapy
Megan Anderson
Ashleigh Baker
B.S., Austin Peay
State University
Jenny Dudzinski,
Occ. Med.,
GM Spring Hill Mfg.
Columbia Central
High
Brent Baker,
Anesthesia
Tamara Belew
Roger Whitney
Bivens
Richland High
Tracy Shrader,
Physical Therapy
Philip John
Basalyga
Columbia Central
High
Barbara Basalyga,
Skilled Nursing Unit
Marquisha Danielle
Booker
Ryan Bates
Brooke Beck
B.S., Lipscomb
University
Melissa Bates,
Physician Services
B.S., Tennessee
Tech University
Brian Beck, Critical
Care
Andrew Broadway
Ashley Michelle
Brooks
Columbia Central
High
Dr. Carol H.
Broadway
Summertown High
Sherry Bivens,
Laboratory
Columbia Central
High
Marva Booker,
Skilled Nursing Unit
Justine Cassandra
Castillo
Brianna Leigh Cooper
Caitlin Bren Corvin
Columbia Central
High
Paul Corvin, Plant
Operations
Columbia Central
High
Michele Craig,
Nursing
Marshall County
High
Faris Cuff,
Emergency
Department
Emily Dixon
Travis Christian
Edington
Julianna Edmonds
Chelsey Patrice
Ferguson
Mallory Flynt
Antioch High
Dawn Castillo,
Nursing
Independence
High
Annette Dixon,
Endoscopy
C.J. Gilbert
Spring Hill High
Deborah Gilbert,
Spring Hill Urgent
Care
Mt. Pleasant High
Linda Cates, Grandmother,
Environmental
Services
Independence
High
Dori Edington,
Laboratory
Emily Griffith
Hampshire High
Tina Griffith,
Dialysis
4
Columbia Central
High
Rosemary Edmonds,
Home Services
Leslie Haviland
Hickman County
High
Missy Haviland,
EMS
Cassie Craig
Columbia Central
High
Pat Troope,
Grandfather, Security
Mary Elizabeth
Heard
Zion Christian
Academy
Dr. George J.
Heard, Jr.
Mt. Pleasant High
(Posthumous)
Kim Brooks,
Pre-Service
Brian Cuff
B.S., MTSU
Mirinda Flynt,
Human Resources
Rachel J.
Heginbottom
Santa Fe High
Hope Heginbottom,
Staff Development
Alicia René Henze
Lewis County High
Christina Henze,
Surgery
Leslie Lynch
Lewis County High
Donna Lynch, Business Office
Jordan Randall
Mercer
Lewis County High
Glenda Runions,
Grandmother,
Home Health
Jacob Sargent
Patterson
Columbia Central High
Shirley Patterson,
Grandmother,
Registration
Courtnei Secrest
David Nicholas King
Lucy Kuykendall
Annie Ledbetter
Ashley Lomax
Columbia Central
High
Maria N. Kis,
Dietary
M.D., University of
Tennessee
Dr. Sam J.
Kuykendall
Spring Hill High
Meredith Ledbetter, PACU/SDS
Lewis County High
Amy Lomax, LACC
Mary AnnaRose
MacArthur
Devon Scott Majewski
Marissa Anne
Malone
Matthew Dunavant
Martin
Kensie C. McKee
Battle Ground Academy
Dr. Robert MacArthur,
Susan MacArthur, Staff
Development
Justin Murdock
Hanover High School,
Hanover, VA
Max Stephenson,
Grandfather, Pharmacy,
Everlene Stephenson,
Grandmother, Finance
Alexandra Murphy
Culleoka High
Shirley Malone,
Pre-Service,
Tim Malone, EMS
Kelly Nabors
B.S., Auburn
University
Rosemary Martin,
Quality Services
Ted Nielsen
Columbia Central
High
Yvonne Pulfrey,
Grandmother,
Imaging Department
Cornersville High
Kim Murdock, Staff
Development
Columbia Central
High
Kelly Murphy,
Cardiac Diagnostic
Testing
Summertown High
Helen McMullin,
Grandmother,
Nursing
Nicholas Poyner
Katherine F.
Jessica Rippey
Bridgette Risner
Joshua Short
Danny Simmons
Josh Simmons
Kim Rosa Springer
Columbia Central
Richardson
High
Columbia Central High
Lana Poyner,
Dr. James W. RichRespiratory Care
ardson, Jr., Peggy
Richardson, PT
Columbia Central
High
Angie Secrest,
Home Services
Columbia Central
High
Mike Short,
Environmental
Services
Matthew Aaron
Tosh
Amandrea Walker
Spring Hill High
Beth Tosh,
Finance
Albert Kis
Lewis County High
Kim King, LACC
Columbia Central
High
Darlene Polk,
Patient Management
Elaine Pace
B.A., MTSU
Mac Olivier,
Dietary
A.A.S., CSCC
Business Office
Kymberly Risner
Megan Roden
Daniel Boone High,
TC Roberson
B.A., Athens State Lewis County High
Fall Branch, TN
High, Arden, NC
University
Monica Roden,
Joan Nelson, Grand- Joan Nelson, GrandLinda Rippey
LACC
mother, Environmental mother, EnvironMoore,
Services
Compliance
mental Services
A.A.S., CSCC
EMS
Giles County High
Danny Simmons,
EMS
Jake Warf
Alexander Watson
Santa Fe High
Debbie Warf,
Nursing
Lauren Olivier
Forrest High
Macie McKee,
Pediatrics
Columbia Central
High
Dr. Timothy B.
Watson
A.A.S., CSCC
Pharmacy
Brock Wright
Columbia Academy
Jana Wright,
Endoscopy
5
Jordan Street
Hickman County
High
Candice Scott,
Quality Services
Natalie Wright
A.A.S., Nashville
State Community
College
Wayne Wright, IT
Jordan Tanner
Lewis County High
Darlene McDonald, Grandmother,
Coding
Nicole Wright
A.A.S., Nashville
State Community
College
Wayne Wright, IT
Jeremiah Neal Lowery
Lawrence County High
Betty Luna,
Grandmother,
Environmental Services
Mallory Alyssa
McLemore
Columbia Academy
Tracy McLemore,
Laboratory
Monica Partee
B.A., Trevecca
Nazarene
University
Nursing
Kyle Scott
Hickman County
High
Candice Scott,
Quality Services
Christopher W.
Taylor
B.S., Tennessee
State University
Connie Taylor,
Laboratory
Veshaundra Young
Giles County High
Timothy Darrington, Dietary
ACC, from page 3
heid, M.D., Joe Robert Fite, M.D.,
and family nurse practitioners (FNP)
will provide services in this clinic and
will see patients by appointment, Monday through Friday, 8:00 a.m.-4:30
p.m. Services offered will be: chronic
disease management, physicals, immunizations, medication management and refills, and other primary
care services consistent with family
medicine services.
A second area will be designated as the Minor Care Clinic and
will provide treatment for minor, nonemergent illnesses or injuries. Tadd
T. Thompson, M.D., and FNPs will
provide services and will see patients
on a walk-in basis, Monday through
Friday, 8:00 a.m.-4:30 p.m. The Minor Care Clinic will also be open on
Saturday and Sunday, 8:00 a.m-4:30
p.m. with all physicians and FNPs
rotating the weekend coverage. No
services requiring a scheduled appointment will be provided in the Minor Care Clinic.
For more information, contact
Ron Agnew at extension 1224 or
Carol Holden at extension 1728.
Speech & Hearing
Screenings
Conducted
Free speech and hearing screenings were offered for children on May
12 and 21 at Maury Regional Hospital’s Spring Hill Medical Building.
Parents were encouraged to
bring their 3- to 5-year-old child for
a screening from a licensed speech
pathologist. If any speech and/or
hearing deficit was detected, parents
were referred to an appropriate care
provider for additional treatment.
The Spring Hill Medical Building
is located at 5421 Main Street near
Home Depot in Spring Hill.
Foundation News
Foundation Assists Pastoral Care
The Maury Regional Healthcare Foundation recently provided $1,000, requested by the
Pastoral Care Committee, for the initiation of
the Care Tray program, according to Foundation Chairman Eslick Daniel, M.D.
Pictured (l-r) are Sutton; ReThe Care Tray Program will allow clinical becca Payne-Duke, director
staff to request a free food tray be delivered of pastoral care; and Daniel.
to families of patients who are facing imminent
death. The food will be delivered directly to the patient’s room, allowing the family and others to stay by their loved one’s side.
“Many of us know how terribly difficult facing the impending loss of a loved
one can be. This program was established in hopes of assisting families in a
small way during these times,” said Deborah Sutton, director of nursing.
MRH Benefits Local Businesses
Maury Regional Hospital served local businesses last month by providing health screenings. Patrick Harlan, director of business development, organized hospital staff to provide
wellness screenings to employees of Modine
Manufacturing and WireMasters. Approximately
80 Modine employees and 65 WireMasters emPictured are Cindy Kington, ployees were served.
director of physical medicine
Services provided for businesses include
and WireMasters’ Operations blood pressure testing, body mass index (BMI),
Manager Richard Farris.
lipid panel, heart rate, COPD screening, proper
lifting techniques and body mechanics, PSA testing, and nutrition education.
Each person is then counseled with their results.
“Employees from various departments have greatly benefited the community
through this outreach. Their service to the county is invaluable,” said Harlan.
MRH In the Community
Hundreds of community members
were present at the 2008 Family Expo
held on April 26 at the Columbia Mall.
Hospital staff manned booths (right) at
the event and conducted free wellness
screenings for interested visitors.
Many hospital employees were
present for Maury County’s Relay For
Life event at Columbia Academy on
May 2 (left). At press time, the hospital
raised more than $15,500 of the $35,000
raised for the walk. This year’s theme
was “Come on a Safari with Relay.”
6
Benefits, from page 3
In addition, glucose/cholesterol
screenings will be available for $11
via payroll deduction.
Human Resources staff and insurance representatives will be on
site to discuss employee benefits
including the BlueCross BlueShield
Health/Dental/Vision coverage as
well as other voluntary benefits.
Snacks and door prizes will be
given away.
Wells Fargo Rep. Visit in June
Due to tremendous feedback,
the Wells Fargo Representative will
be on-site on June 23, 24 and 25
to once again present the 403(b)
training session “Understanding
Your Investment Options.”
Wells Fargo representatives
will also be available for one-onone sessions. They will provide
you with information regarding
the 403(b) plan, how to enroll into
the plan on-line, how to navigate
the Wells Fargo Web site and can
show you valuable online retirement planning tools.
More information on specific
locations and times will be posted
on hospital bulletin boards in the
near future.
Nurse Receives
Certification
Christina Henze, RN in Surgical
Services, passed
the Certified Nurse
Operating
Room
(CNOR) certification exam.
To receive a
CNOR, a registered nurse must have
at least two years and 2,400 hours experience as an operating room nurse
and must pass an examination.
Staff Asked to Present Poster on FIT
Several hospital staff members were
selected to attend the Nursing Management Recruitment and Retention Conference in Boston last month and to present
their poster abstract on Fundamentals In
Transition (FIT), according to Sue MacArthur, director of staff development.
The FIT program was designed to aid
Pictured are poster presenters Di- in the transition of new nurse graduates
ane Perry, administrative director of and increase nurse recruitment and retenadult medicine/oncology services; tion. The program calls for clinical and diDeborah Sutton, director of nursing; dactic classes to be offered throughout the
first four months for new nurse graduates.
and MacArthur.
After implementation of the FIT program, nurse retention nearly increased by half to 95 percent. Positive feedback was garnered by physicians and fellow staff members.
Volunteers Begin Cuddler Program
Volunteers began training in April
for the new Cuddler Program, according to Volunteer Services Director
Cindy Fox. The Cuddler program is
designed to use specifically selected
and specially trained volunteers to
work under the strict supervision of the
nursing staff, neonatologists and nurse
practitioners in order to provide “tender loving care” to babies in the hos- Neonatology staff are pictured training
pital’s well-baby nursery and Neonatal several volunteers selected for the Cuddler program.
Intensive Care Unit (NICU).
Approximately 25 volunteers will provide stimulation and comfort above
and beyond what hospital staff are able to give to infants whose parents are
not able to be with them on a regular basis. The program began May 5.
Service Excellence
Service Champion of the Month Award
Gibbs (center), is pictured with Deborah Lumpkins (left), administrative
director of cardiopulmonary services,
and Malone.
7
Jackie Gibbs, LPN in the Cardiac
Cath Lab, was named Service Champion of the Month. Gibbs has worked for
MRH for more than 12 years.
“Jackie truly supports our mission, vision, values and critical success factors.
He has a positive attitude that motivates
people around him to go that extra mile.
Jackie is very deserving of this honor,”
said Cathy Malone, outpatient cardiology nurse manager.
2
New Employee Orientation
June Calendar of Events
3
4
5
New Employee Orientation
Breast Feeding Support Group
Free Blood Pressure Check
(8 a.m., Auxiliary Conf. Room,
call 380.4017)
(8 a.m., Auxiliary Conf. Room,
call 380.4017)
Expectant Parent Class
Diabetes Education Group
(11 a.m.-1 p.m., West
Seventh Church of Christ,
call 490.7074)
(7:30-8:30 a.m., Columbia
Mall, call 490.4600)
Labor
(7-9 p.m., call 490.7046)
(11:30 a.m., First Floor
Conf. Room, call 540.4324)
6
7
9
12
Hospitots 20th Anniversary
Celebration
Free Tours of Labor & Delivery
Expectant Parent Class
Employee Health & Benefits
Fair
families and alumni are invited
to attend
(3 p.m., Hospitots)
for expectant parents and
families
(9:30 a.m., call 490.7046)
Delivery
(7-9 p.m., call 490.7046)
Expectant Parent Class
See article on page 3
(7:30-3:30 a.m., Auxiliary Conf.
Room)
Labor
(10 a.m.-noon, call 490.7046)
14
16
21
23
Expectant Parent Class
Breast Cancer Support Group
(5:30 p.m., call 381.1111
ext. 4166)
Expectant Parent Class
Siblings
(10 a.m.-noon, call 490.7046)
Expectant Parent Class
26
Expectant Parent Class
Expectant Parent Class
27
28
30
Scrub Sale
Expectant Parent Class
Expectant Parent Class
Delivery
(10 a.m.-noon, call 490.7046)
Scrub Sale
(7 a.m.-7 p.m., Auxiliary Conf.
Room)
Free Blood Pressure Check
(7:30-8:30 a.m., Columbia Mall,
call 490.4600)
Breast Feeding
(7-9 p.m., call 490.7046)
(7 a.m.-3 p.m., Auxiliary Conf.
Room)
Baby Basics
(7-9 p.m., call 490.7046)
Infant CPR
(Noon, call 490.7046)
Breast Feeding
(10 a.m.-noon, call 490.7046)
Post Partum
(2-4 p.m., call 490.7046)
Ostomy Support Group
(10 a.m. and 6 p.m., call
540.4172)
Return Service Requested
Maury Regional Hospital
1224 Trotwood Avenue
Columbia, Tennessee 38401
Columbia, TN 38401
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