pdf - Stena Line Freight

Transcription

FREIGHT
FACTS
www.stenalinefreight.com
Table of
Contents
Route Network
3
Introduction
6
We Link Sea, Rail & Road
Transport Systems.
The Stena Sphere
8
Customs Clearance
9
Rail Solutions
10
A reliable and frequent alternative.
Shipping Logistics
11
We call it ‘outside in’.
Customer Support
12
Choose your CSS solution.
Central Europe
13
Tailor made transport solutions.
Baltic States, Russia
& CIS 14
Reshaping & increasing capacity.
Nordic Countries & Poland
16
Reliability, capacity &
efficiency.
North Sea
18
Ready to step into the future.
Irish Sea
19
Reliability, frequency & service.
Black Sea
22
Excellent onward road links.
A-Z Fleet
23
Stena Line Freight Fleet.
All you
need
This 2016 edition of Freight
Facts includes all the
information you need
about Stena Line Freight;
our route net, information
about the ships, crossing
times, conditions and
contact details. It is easy
to use and helpful in your
everyday life, keep it close.
Standard terms of business
26
For Stena Line Freight
Customers.
Stena Line Conditions 27
of carriage
NSOCC Green Card 2011
30
North Sea operator’s claims
conference.
Stena Line Policy for 31
securing cargo
Stena Line Freight - Freight Facts 2016
2
ONE OF
EUROPE’S
.
Crossing
times
Links key ports and road
connections across Europe and
Russia
The route network is also a complete, one stop freight
transportation tool. The range of routes and vessels lets
you choose crossings that best suit you and your
customers’ needs. Some routes are served by Ro-Pax
vessels and some are dedicated freight services designed
specifically for accompanied and unaccompanied units.
The network is easy to access wherever you are!
You can choose from a range of user-friendly, secure
booking options and also our Customer Support Teams
will be happy to take your calls and support you with your
reservations on any Stena Line Freight route.
Scandinavia
North Sea
Oslo - Frederikshavn
Hoek van Holland - Harwich
9 hours
12 hours
Between 7 and 8 hours
Gothenburg - Frederikshavn
From 3 hours 15 minutes
Hoek van Holland - Killingholme
Approximately 11 hours
Rotterdam - Harwich Gothenburg - Kiel Between 8 and 9 hours
14 hours 30 minutes
Varberg - Grenaa
Rotterdam - Killingholme
5 hours 15 minutes
Irish Sea
Karlskrona - Gdynia
Cairnryan - Belfast
Trelleborg - Rostock
Liverpool (Birkenhead) - Belfast
From 6 hours
Heysham - Belfast Trelleborg - Sassnitz
Approximately 8 hours 15 minutes
From 4 hours
Holyhead - Dublin Esbjerg - Immingham
3 hours 15 minutes
From 18 hours
Fishguard - Rosslare
Baltic Sea
3 hours 30 minutes
Nynäshamn - Ventspils
Cherbourg - Rosslare
From 10 hours
Nynäshamn - Liepāja Black Sea
From 13 hours
Travemünde - Ventspils
Travemünde - Liepāja
3
From 17 hours
Illyichevsk (Odessa) - Haydarpasa (Istanbul)
From 25 hours
From 26.5 hours
From 22 hours
IREL
NORWAY
Oslo
Nyn
SWEDEN
Göteborg
Varberg
Frederikshavn
Grenaa
Karlskrona
MARK
Trelleborg
Esbjerg
Cairnryan
Belfast
Heysham
Dublin Port
LAND
Holyhead
Kiel
Travemünde
Killingholme
Sassnitz
Immingham
Liverpool
(Birkenhead)
GREAT BRITAIN
Rosslare
Rostock
NETHERLANDS
Harwich
Fishguard
Hoek van Holland
Rotterdam
BELGIUM
Cherbourg
GERMANY
CZECH REP
LUXEMBOURG
AUSTRIA
FRANCE
SWITZERLAND
SLOVENIA
C
I T A LY
SPAIN
FINLAND
Network
Key
nashämn
Stena Line
Stena Line (DFDS Space charter)
Stena SeaLine
Rail connections
ESTONIA
Ventspils
LATVIA
Liepaja
RUSSIA
LITHUANIA
Gdynia
BELARUS
POLAND
UBLIC
UKRAINE
SLOVAKIA
MOLDOVA
HUNGARY
ROMANIA
Odessa
Ilyichevsk
CROATIA
BOSNIA AND
HERZEGOVINA
SERBIA
BULGARIA
MONTENEGRO
MACEDONIA
Istanbul
Haydarpasa
ALBANIA
GREECE
TURKEY
5
IL
A
RA
SE
We transport around two
million units per annum
and by means of our high
departure frequency we
do our utmost to make the
transport as flexible as
possible.
ROAD
WE LINK
TRANSPORT
SYSTEMS.
Today the Stena Line Group offers one of Europe’s strongest
short sea networks for freight and passengers. There are 23
routes with approximately 35 vessels and this forms a very
reliable and frequent system based on Ropax and RoRo
ships. We are constantly developing our services and our
target is to offer our freight customers a product which
strengths all businesses - the customers’ and ours.
combine with Intermodal solutions.
We transport around two million units per annum and by
means of our high departure frequency we do our utmost to
make the transport as flexible as possible. The size of our
company guarantees efficiency in everything we do.
Marketing and continuous dialog with our customers are
important key factors for our future development. Stena Line
is participating in many large logistics and transport fairs and
takes an active role in different European ships’ clusters. The
political understanding for shipping is important and in this
area we work on a broad front with shipping solutions as a
natural and winning part of our customers’ door-door solutions.
The transport business has been growing quite significantly
over the past few years and by using best practice and
having an internal innovation culture we are constantly
developing new products. Our many terminals external and
internal are very important when we are talking about a total
freight customer experience and so are the possibilities to
6
Being one of the World’s largest ferry companies we drive many
important projects, e.g. development within Methanol as the
potential future fuel which has a huge environmental acquisition.
We always have our focus on long-term goals and work constantly
on having an efficient fleet, ship management and ships’ design.
This new version of Freight Facts includes details on our
ships, crossing times, conditions and above all, important
contacts wherever or whenever you may need them.
Contacts
Group Freight
Management Team
Björn Petrusson
Freight Director
[email protected]
Richard Horswill
Head of Freight, Irish Sea
[email protected]
Rob Mittelmeijer
Freight Commercial Manager,
North Sea
[email protected]
Christof Weichbrodt
Central Europe
[email protected]
Jacob Koch-Nielsen
Nordic Countries & Poland
[email protected]
Oskars Osis
Baltic States, Russia & CIS
[email protected]
Joe Lindblom
Stena SeaLine
[email protected]
Anders Peterson
Head of Business Development
[email protected]
Emelie Åström
Group Freight Strategic Pricing
& Project Manager
[email protected]
Anders Bexell
Group Freight Business
Controller
[email protected]
Anders Claesson
Freight IT Manager
[email protected]
Inge Rosenbæk Carlsen
Group Freight Marketing
Manager
[email protected]
7
FERRY OPERATIONS
Stena Line
OFFSHORE DRILLING
S
Stena Drilling • Shuttle Tankers
TE
AB
NA
NA
ME
TAL
STE
SHIPPING
Stena Bulk • Stena Roro • Stena Teknik
• NMG
L AB
PROPERTY
Stena Fastigheter • Stena Realty
NEW BUSINESS
Stena Adactum
FINANCE
Stena Finance
STE
NA SESSAN AB
33,563
16,000
26,700
GLOBAL
176
96
Revenue
MSEK
Employees
Residential and
Commercial Units
(Owned and
managed)
Activities
Vessels including
new buildings
Wind Turbines
in operation
STENA
SPHERE.
8
The Stena Sphere consists of three parent companies, wholly
owned by the Sten A Olsson family - Stena AB, Stena Sessan
AB and Stena Metall AB - and their wholly and partly owned
subsidiaries.
The business activities are organised in seven business
areas. There is an extensive exchange of services and ideas
between the companies in the respective business areas.
Our mission is to get more satisfied customers, have a good
contact with the world around us, grow trust and get more
and better business.
CUSTOMS
Stena Line holds an Authorised Economic Operator (AEO)
certificate in Sweden and Denmark, indicating that our role in
the international supply chain is secure and that our customs
controls and procedures are efficient and compliant.
.
The AEO status gives Stena Line’s customs clearance
departments quicker access to certain implified customs
procedures. The extensive experience we have with import
and export in EU countries and Norway gives our customers
optimum quality service. We handle declarations from all
ports of entry and shipping companies. All business is
carried out according to NSAB2000.
Denmark
Contacts
Færgehavnsvej 10
DK-9900 Frederikshavn
Phone: +45 96 200 225
Fax: +45 98 42 27 50
[email protected]
Sweden
Box 6047
SE-371 06 Lyckeby
Phone: +46 455 366 320
Fax: +46 455 244 99
[email protected]
For further information and prices
please contact:
Jørgen Højmark
Freight and Customs
Service Manager
+45 96 200 348
+45 28 88 33 48
[email protected]
Customs
Danish Customs
Clearance
Norwegian Customs
Clearance
Danish clearance
Norwegian clearance
Provisional storing (MIO), simplified
clearance (FOE), additional clearance
(SUP) and complete clearance (FUE).
We can handle declarations from all
Danish ports of entry.
Norwegian Direct clearance irrespective of border crossing or
city and at arrival directly in Bergen,
Björnefjell, Brevik, Eda, Egernsund,
Junkerdalen, Kivilempolo,
Kristiansand, Langesund, Larvik,
Oslo, Sandefjord, Skien, Stavanger,
Svinesund, Tärnaby and Ørje.
EU clearance
•
•
Customs clearance in EU.
We are specialists in the clearance of fish and industrial products,
irrespective of the place of arrival in Denmark.
EUR 1 Certificate.
• Registration cards
• Customs warehouses at Oslo and Svinesund
• ‘Tollpass’
Norwegian export
Danish export
We can handle declarations from all
Danish ports of entry.
• Export declarations, all types.
• EUR 1 Certificate.
NCTS (TET) Norway
• EUR 1 Certificate.
Customs supervision
fee/factual arrival
We can arrange the release of
unaccompanied units shipped on our
routes which have been cleared by
a registrar other than Stena Line, cf.
Danish legislation (clearance codes
§38, §39).
Incoming and outgoing start-up of
TETs documents according to the
authorized sender agreement or
standard procedure.
Approved consignee
We close NCTS at clearances in
Norway.
Outward clearance
certificate
NCTS
Start-up of Danish NCTS documents
according to the authorized sender
agreement or standard procedure.
National transit certificates.
Swedish Customs
Clearance
Import clearances
• EU clearances for free consumption
and circulation in the EEC (EU 4200).
• Standard Swedish clearance (4000
clearances).
Export
Export declaration - industrial products.
9
RAIL SOLUTIONS.
As demand for more environmentally friendly
solutions in combination with continuously
increasing traffic jams in Northern Europe are
pushing the supply chains in Europe to their
breaking point, Stena Line has committed
itself to broaden the scope of services further
into the rail segment.
Stena Line therefore offers either in its own
regime, or via partners, rail solutions to all our
major ferry hubs in Germany and the
Netherlands. The major ferry hubs are
connected to rail hubs in Poland, Northern
Italy and the Med. Our rail solutions offer a
reliable and frequent alternative to the road
and are constantly being developed in order to
meet our customer demands.
Contacts
Christer Kjellberg
Group Freight
Rail Manager
+46 704 85 86 19
[email protected]
Fredrik Johansson
Shipping Logistics
Sales Manager Scandinavia
+46 739 421820
[email protected]
Rob Mittelmeijer
Freight Commercial
Manager - North Sea
+31 (0)174 389 450
[email protected]
Christoph Schwarz
Freight Manager Central Europe
+49 171 5622714
[email protected]
10
Rob Pearse
Shipping Logistics
Sales Manager Irish Sea
+44 7786 198266
[email protected]
Boriss Danilevics
Shipping Logistics
Sales Manager Baltic, Russia & CIS
+371 291 33916
[email protected]
Our rail solutions offer a reliable and frequent alternative to the road and
are constantly being developed in order to meet our customer demands.
SHIPPING LOGISTICS.
As supply chains are constantly changing and evolving, we
continually develop logistics strategies by interacting with our
customers. We listen to their needs and demands and define
the service levels at which our organisation is most cost
effective and have strong network focus.
We call it outside in because we know that our logistics
strategy is important for our customers who are dedicated
to keeping their service at the highest levels possible. Our
objective at Stena Line Freight is to support logistics services
to customers with our experienced and professional team,
providing a wide range of both standard and customized
value added services. Let us know what you require!
Contacts
Head of Shipping
Logistics
Peter Kleberg
+46 704 858432
[email protected]
Scandinavia
Fredrik Johansson
Shipping Logistics Sales Manager
+46 739 421820
[email protected]
North Sea
Pierre Bastin
+31 622 208 133
[email protected]
Central Europe
Ulrich Kock
+49 (0) 431 909 300
[email protected]
Irish Sea
Rob Pearse
+44 7786 198266
[email protected]
Baltic, Russia & CIS
Boriss Danilevics
+371 291 33916
[email protected]
11
CUSTOMER
SUPPORT.
GERMANY
CZECH REPUBLIC
AUSTRIA
SWITZERLAND
SLOVENIA
ITALY
SLOVAKIA
HUNGARY
ROMANIA
CROATIA
BOSNIA &
HERZEGOVINA
SERBIA
MONTENEGRO
BULGARIA
MACEDONIA
ALBANIA
GREECE
With Stena Line Freight you can choose from a range of
Customer Support Systems (CSS) solutions that lets you book
space, track units, stay up to date with timetables, maintain
logs of your transactions, monitor your shipping statistics and
electronically receive and process invoices.
CSS
Solutions
Extranet Service
Online booking service with tracking
functions and statistics. Ideal for
small to medium sized companies.
StenaConnect
Reliability, capacity,
flexibility and creativity
are our strengths.
Customer
Services &
Reservations
Our StenaConnect service is a
restricted version of our own internal
booking system - ideal for larger
customers who hold regular bookings.
eInvoice+
is a billing service ideal for customers
wanting their invoice data to be
uploaded directly into their own
financial system.
Chat Service
This service is available with our
Customer Service Teams in each
Region.
12
Zum Fährterminal 1
Überseehafen
DE-18147 Rostock
Fax: +49 (0) 381 203 55 236
[email protected]
Schwedenkai 1
DE-24103 Kiel
Tel +49 431 9096
[email protected]
This is a web service solution for
system to system integration, ideal
for customer shipping high volumes.
Now with a new push functionality so
internal changes are directly
communicated back to the customer
system.
Enables your accounts staff to
receive e-invoices - all you need is an
Internet connected computer. We can
also arrange direct system-to-system
connectivity via our two advanced
interface services.
Rostock
+49 381 666 37 933
Kiel
+49 431 9096
eConnect
e-invoicing
TURKEY
Check-in
Rostock
+49 381 203 55 466
Zum Fährterminal 1
Überseehafen
DE-18147 Rostock
Kiel
+49 431 909 312
Schwedenkai 1
DE-24103 Kiel
Sassnitz
+49 38392 673 466
Hafeneingangsgebäude
Nr. 20
Fährhafen Mukran
DE-18546 Sassnitz
CENTRAL EUROPE.
The RoRo and RoPax ferry route network of Stena Line
connects all of Northern Europe to the Continent, offering
tailor made transport solutions to the logistics market. We
pride ourselves in supporting our customers and partners in
their efforts to find new efficient ways to solve the demands
of the industry. From classic driver accompanied transport,
to combined traffic or conventional rail, we have the solutions
for a wide range of transport modes.
make sure your drivers arrive fresh and on time, our terminal
handling partners target is to deliver your trailers to your
drivers as fast as possible.
We welcome every transport and logistics company to ship
with Stena Line, whether it is to the United Kingdom, Ireland,
Scandinavia or the Baltic States and we hope you enjoy our
first class service and expertise.
Reliability, capacity, flexibility and creativity are our strengths.
State of the art IT systems are being constantly developed
to make the interaction between our customers and us
flawless, fast and easy. While our vessels are striving to
Sales &
Marketing
Rostock
Zum Fährterminal 1,
DE-18147 Rostock
Katrin Kästner
Indoor Sales
+49 (0)381 20355 332
[email protected]
Kiel
Schwedenkai 1,
DE-24103 Kiel
Christof Weichbrodt
Freight Commercial
Manager
Ramona Dannenberg
Indoor Sales
Ulrich Kock
Shipping Logistics
Sales Manager
+49 151 12153464
[email protected]
+49 (0)381 20355 331
[email protected]
+49 (0) 431 909 300
[email protected]
Christoph Schwarz
Freight Manager
Central Europe
+49 171 5622714
[email protected]
Jürgen Schulz
Area Sales Manager
Germany & Austria
+49 172 4117989
[email protected]
Marcel Carstensen
Area Sales Manager
Germany, Southeast
Europe
+49 151 64956631
[email protected]
Bernd Russ
Rail Manager
+49 171 5669011
[email protected]
Sönke Thiebel
Area Sales Manager
Germany &
Switzerland
+49 160 90564514
[email protected]
Carl Rappat
Area Sales Manager
Germany & Italy
+49 151 12109672
[email protected]
René Kunst
Indoor Sales
+49 (0)431 909 335
[email protected]
Britta Dreier
Sales Support
+49 (0)431 909 301
[email protected]
13
BALTIC STATES,
RUSSIA & CIS.
ESTONIA
LATVIA
LITHUANIA
RUSSIA
BELARUS
UKRAINE
KAZAKHSTAN
MOLDOVA
UZBEKISTAN
GEORGIA
ARMENIA AZERBAIJAN
TURKMENISTAN
KYRGYZSTAN
TAJIKISTAN
Over the last year we have worked hard to explore and
sustain existing market connections and build up new
ones by searching for new prospects, partners and by
strengthening and broadening our service offerings for our
customers’ benefit. Our target is to be a reliable business
partner and to be the first choice in the shipping industry for
our customers.
In 2015 we have contributed with an enormous effort for
improving our service intelligence and achieving valuable
conditions for our clients within the new SECA regulations
area. This was a challenging year for us to build and develop
the logistic concept under a single order in collaboration
with our partners for freight shipments. The transportation
of freight under a one single order concept have been
Sales &
Marketing
Riga Office
4a Grēdu Street, 6th Floor, Riga,
Latvia LV-1019
Oskars Osis
Freight Commercial
Manager
+371 2866 3444
[email protected]
Ivars Suipe
Area Freight Sales
Manager LV, RUS
& Central Asia
+371 2834 4644
[email protected]
Didzis Krišjānis
Area Freight Sales
Manager LT, BY, UA,
MD, Caucasus
+371 2863 3222
[email protected]
Boriss Danilevics
Shipping Logistics
Sales Manager
+371 291 33916
[email protected]
14
Jörg Krüger
Specialised Handling
& Project Cargo
+49 (0) 381 2035 5402
[email protected]
Dina Garanča
Freight Sales Support
+371 6360 7220
[email protected]
Evija Miķelsone
Freight Credit Controller
+371 2863 3456
[email protected]
Ariadna Selivanova
Assistant Freight Sales
Support & Marketing
Specialist
+371 6360 7220
[email protected]
successful from the point of dispatch to the point of
destination with railway connections from Russia to Latvia
with ferries from Latvia to Sweden or Germany and in Sweden
or Germany to points of destination via the railway or on
trucks. One of our first shipping projects keeps growing and
has become more productive. It is clear that we are on the
right road. We are continuing to develop shipping logistics
with new projects and we hope they will be successful.
During last year we have strengthened our market shares in
Scandinavia with additional capacity which is based on our
customers’ demand. We have increased weekly round trips
from Latvia to Nynäshamn into Sweden from six to eight - one
roundtrip from Liepāja and seven from Ventspils.
In the near future we plan to continue to develop our connections
from Germany to Latvia. Our objective is to concentrate our
service to unaccompanied units - tilt trailers and mafi cargos,
however the challenge is reshaping our service from RO-PAX
to RO-RO step by step, keeping the necessary capacity and
frequency of the ferries in order to cover market demand and
offer our services in a more cost efficient way.
Over the next few years we will continue to develop and improve
our services despite the tough economic situation in the area.
We will continue to explore and create new options for our
customers in close cooperation in order to maintain
competitiveness and provide great customer service.
Customer
Services &
Reservations
Ventspils - Nynäshamn
+371 636 07335
Sarkanmuižas dambis 25c
Ventspils, LV-3601
[email protected]
Ventspils/Liepāja Travemünde
+371 636 07357
Ventspils, LV-3601
[email protected]
Vladislavs Samovičs
Customer Service
Team Leader,
Ventspils
+371 28665720
[email protected]
Check-in
Nynäshamn
Check-in
c/o Burger Sweden AB
Skytten Hällsväg 10
SE-149 30 Nynäshamn
Liepāja
Check-in
Terrabalt Terminal
14a Brivostas Street
Liepāja, LV-3405
Travemünde
Check-in
Skandinavienkai
Zum Hafenplatz 1
DE-23570 Lübeck-Travemünde
During last
year we have
strengthened
our market
shares in
Scandinavia with
additional
capacity which
is based on our
customers’
demand.
Ventspils
Check-in
Ventspils, LV-3601
15
FINLAND
NORWAY
SWEDEN
DENMARK
NORDIC COUNTRIES &
POLAND.
POLAND
Sales &
Marketing
Sweden/Finland
Denmark/Norway
Poland/Ukraine
Freight Building, Denmark Terminal
SE-405 19 Gothenburg,
Frederikshavn, Færgehavnsvej 10
Ul. Kwiatkowskiego 60
PL 81-156 Gdynia
Jacob Koch-Nielsen
Freight Commercial
Manager
Claus Riis
Freight Manager
Henryk Kaluzny
Freight Manager
Poland & Ukraine
+46 31 858434
[email protected]
Fredrik Johansson
Shipping Logistics
Sales Manager
+46 31 858439
[email protected]
Our dedicated
Customer Service
Teams are here
to ensure that
freight is moving
reliably with a
service second
to none.
Fredrik Ljung
Area Sales Manager
+46 31 858435
[email protected]
Cathrine Råbacka
Area Sales Manager
+46 31 858438
[email protected]
Per Åkerberg
Area Sales Manager
+46 31 858437
[email protected]
Linda Ildebo
Team Leader Sales
Support/Indoor Sales
+46 31 858690
[email protected]
Carola Bendsen
Sales Support/
Indoor Sales
+46 31 858442
[email protected]
Ulla Eliasson
Sales Support/
Indoor Sales
+46 31 858698
[email protected]
16
+45 96 200 221
[email protected]
Paul Wang
Key Account Manager
+45 75 15 84 22
[email protected]
Katrine Christensen
Sales Support Denmark
+45 96 200 252
[email protected]
Jørgen Højmark
Freight Service
Manager
+45 96 200 348
[email protected]
Esbjerg (DK-UK) Dagvej 1,
DK-6700 Esbjerg
+45 75 144144
Jørn Haubjerg
Freight Manager
+45 28 883 206
[email protected]
Gitte Brandt
Freight Service
+45 28 883 207
[email protected]
Oslo, Akerhusstranda 53
NO-0150 Oslo
Linn Victoria Nordbakke
Area Sales Manager
+47 48 302063
[email protected]
+48 50 800 27 22
[email protected]
Przemysław Sachaj
Area Sales Manager
Poland & Ukraine
+48 50 800 27 33
[email protected]
Pawel Hillar
Area Sales Manager
Poland
+48 50 800 27 15
[email protected]
Ewa Murawska
Sales Support/
Indoor Sales
+48 58 660 92 97
[email protected]
Beata Kosciuk-Bomba
Sales Support/
Indoor Sales
+48 58 660 92 92
[email protected]
Stena Line connects the Area Nordic Countries & Poland with
the most comprehensive choice of routes in the market and
our extensive route network is positioned as an important
part of the supply chain for our freight customers. Reliability,
capacity, efficiency and value adding freight & intermodal
solutions are keywords for us and set the direction for
our focus on further developing the best solutions for our
customers.
efficient electronic freight booking systems our dedicated
Customer Service Teams do we ensure the freight is moving
at reliability second to none.
We care - quite simply!
Drivers travel often with us and should look forward to
boarding a Stena Line vessel where a well-deserved rest
and recharging of the batteries in Truckers Lounge and the
comfortable cabins are waiting. Rolling off a Stena Line
vessel fresh and fully rested is also an important safety
aspect. At Stena Line safety comes first.
With our locally placed sales organisation we are close to
the markets and because of that we have our finger on the
pulse when tailoring the right solutions and through our
We really appreciate the good cooperation we have with our
many freight customers and through our value of caring we
look forward to developing this further.
Customer
Magnus Weghammar
Freight Customer
Service Manager
Reservations
+46 (0) 31 85 81 44
[email protected]
Services &
Check-in/
Customs
Gothenburg to
Frederikshavn
+46 31 85 84 20
Masthugget, Emigrantvägen 20
SE-405 19 Gothenburg
Gothenburg
+46 31 704 08 00
Gothenburg to Kiel
+46 31 858465
Emigrantvägen 20
[email protected]
Majnabbe, Elof Lindälvs Gata
Gdynia
+48 58 660 92 93
PL 81-156 Gdynia
Fax: +48 58 660 92 10
[email protected]
Esbjerg (Including Check-in)
+45 75 14 41 44
Dagvej 1
DK-6700 Esbjerg
Fax +45 75 14 41 45
[email protected]
From within Denmark:
Tel +45 96 200 222
From within Sweden:
Varberg
+46 340 690837
Ferry terminal
SE-432 22 Varberg
Trelleborg
+46 410 650 60
Travemündeallen
SE-231 42 Trelleborg
Frederikshavn
(Customs service)
Oslo
+47 90 94 92 17
Utstikker II, Vippetangen
NO-0150 Oslo
[email protected]
Gdynia
+48 58 660 58 75
PL 81-156 Gdynia
Grenaa (Customs service)
+45 96 200 283
Færgevej 1
DK-8500 Grenaa
[email protected]
Esbjerg
(Including reservations)
+45 75 14 41 44
Dagvej 1
DK-6700 Esbjerg
Fax +45 75 14 41 45
[email protected]
+45 96 200 225
Trafikhavnen
Tel +45 96 200 225
[email protected]
Tel +46 31 704 08 00
From within Norway:
Tel +47 909 49 217
From within Germany:
Tel +49 (0)381 666 37 933
From within Poland:
Tel +48 58 660 92 93
17
NORTH SEA.
THE NETHERLANDS
BELGIUM
LUXEMBOURG
FRANCE
PORTUGAL
Over the past years we have noted a strong development
on our North Sea routes. This has resulted in additional
capacity on the Killingholme - Europoort route and the
general expectation is that we can develop this further in the
near future.
In Europoort we have started the reconstruction of the port
including the creation of two berths (instead of one that we
are using now) thus enabling us to operate the Harwich and
the Killingholme services from different berths. Furthermore
we are constantly working on developing Rail connectivity
to our Terminal in the Europoort providing a frequent and
reliable rail-ferry product connecting the UK and Southern/
Eastern Europe.
Sales &
Marketing
In Hoek van Holland we have gone through reconstruction
work to cope with the expanding volumes. We see constant
growth on our Hoek van Holland routes to and from Harwich
and Killingholme. The Killingholme route is frequently used
by our customers who want to transit via England on their
way to Ireland making use of the Stena Line landbridge
services on the North Sea and Irish Sea.
The UK economy looks favourable and Europe seems to be
regaining strength after a long difficult period of weak and
hesitating economies. Stena Line North Sea has invested in
the future to provide the best class of service during the
coming decades, so we are ready to step into the future
together with our customers.
Hoek van Holland
Office
Nell Eichhorn
Area Sales Manager
Stationsweg 10
PO Box 2
NL-3150 AA Hoek van Holland
+31 (0)174 389 451
[email protected]
Rob Mittelmeijer
Freight Commercial
Manager
+31 (0)174 389 450
[email protected]
Pierre Bastin
Shipping Logistics
Sales Manager
+31 (0)622 208 133
[email protected]
Services &
Reservations
Anouk Boender
Area Sales Manager
+31 (0)174 389 456
[email protected]
Fax: +31 (0)174 389 468
Fax: +31 (0)174 389 469
[email protected]
Open daily: 06.45 - 22.30
+31 (0)174 389 465
[email protected]
+31 (0)174 389 396
[email protected]
Ana Magnet
Nootenboom
Sales Support
Reservations
+31 (0)174 315 858
Ronald Rolaff
Reservations &
Customer Service
Manager
+31 (0)174 389 397
[email protected]
Carola van den Berg
Sales Support/
Marketing
Customer
Jessica van
Osnabrugge
Area Sales Manager
+31 (0)174 389 456
[email protected]
18
SPAIN
Check-in &
Operations
Hoek van Holland
+31 (0)174 389 460/
423
Haven nummer 901/ Slachthuisweg
NL-3151 XN Hoek van Holland
Fax: +31 (0)174 389 429
[email protected]
Rotterdam (Europoort)
+31 (0)181 242 190
Haven nummer 5812
Elbeweg 91 (Beneluxhaven)
NL-3198 LC Europoort (Rotterdam)
Fax: +31 (0)181 242 199
[email protected]
IRISH SEA.
IRELA N D
UNITED
KINGDOM
We pride ourselves in providing consistent, good quality
service, seeking to build partnerships with our freight
customers that offer competitive value in the longer term.
Our professional and highly trained Customer Services Team
is dedicated to keeping your freight moving 24/7. Our freight
customer support systems are best in class and can be
tailored to your individual specification; improving efficiency
and saving you back office costs.
We know the value freight customers place on reliability,
frequency and service. With over 228 Irish Sea sailings a
week, in the last 5 years alone, Stena Line invested more
Sales &
Marketing
Richard Horswill
Head of Freight,
United Kingdom and
Republic of Ireland
+44 (0) 151 906 2740
[email protected]
Rob Pearse
Shipping Logistics
Sales Manager
+44 (0) 151 906 2743
+44 (0) 77 86198266
[email protected]
David Holderness
Freight Manager
Great Britain
+44 (0) 1233 648575
+44 (0) 77 68068897
[email protected]
Phil Coles
Key Account Manager/
Area Sales Manager
Great Britain
+44 (0) 1233 648585
+44 (0) 77 85928798
[email protected]
Alex McDonald
Area Sales Manager
Great Britain
+44 (0) 151 906 2750
+44 (0) 79 18055038
[email protected]
than £250m in its Irish Sea business, introducing modern
ferries on both its Belfast and Dublin routes, and building
a new port facility at Cairnryan, Scotland. Stena Line also
added to the extensive route network in 2014 with the
acquisition of a regular, year round freight service from
Rosslare, Ireland to Cherbourg, France.
A further commitment to reliability in 2015 was a comprehensive
£6m refit program at Harland & Wolff, Belfast that will keep
the Stena Line fleet operating at optimum performance levels
ensuring our Freight Customers continue to benefit from
award winning services day in, day out.
Anna Breen
Freight Manager Ireland
STENA LINE HAS
INVESTED MORE THAN
£250M IN ITS IRISH
SEA BUSINESS
+44 (0) 2890 786070
+44(0) 77 68865670
[email protected]
Richard O’Loughlin
Area Sales Manager
Northern Ireland
+44 (0) 79 17581115
[email protected]
Joanne Harkin
Area Sales Manager
Northern Ireland
+44 (0) 2890 786093
+44 (0) 77 64822984
[email protected]
David Byrne
Area Sales Manager
Republic of Ireland
+353 (0) 1 7047142
+353 (0) 87 9131204
[email protected]
Ben Radford
Area Sales Manager
Republic of Ireland
+353 (0) 53 9161535
+353 (0) 86 0343333
[email protected]
Margo Montgomery
Sales Support Manager
+44 (0) 2890 786050
[email protected]
Offices
United Kingdom
Office
12 Quays Terminal
Tower Road
Birkenhead
CH41 1FE
Northern Ireland
Office
Units 1-4 Victoria Business Park
9 West Bank Road
Belfast
BT3 9JL
Republic of Ireland
Office
1st Floor, Dublin Port Co Building
Port Centre
Alexandra Road
Dublin 1
D01 WD28
For sales and
general enquiries
please contact
+44 (0) 2890 372888
[email protected]
19
Stena Line operates the most comprehensive and cost
effective choice of routes between Great Britain, Ireland and
the Continent. We operate from the major ports of Liverpool,
Heysham, Holyhead, Belfast, Dublin and Rosslare, with quick
and easy links to primary road networks in Britain, Ireland
and NW France. With port efficiency and no quay delays,
turnaround times are kept to a minimum; there is simply no
faster way to move freight on the Irish Sea.
Stena Line operates the
most comprehensive
and cost effective
choice of routes
between Great Britain,
Ireland and the
Continent.
Customer
Mairead Elliott
Freight Reservations
Manager
Reservations
+44 (0) 2890 786152
[email protected]
Services &
Philip McKibbin
Reservations
Service Manager
Cairnryan/Belfast
+44 (0) 2890 786151
[email protected]
Gary Barlow
Reservations Service
Manager Diagonal
Routes
+44 (0) 2890 786082
[email protected]
Telephone bookings
(all routes)
From within United Kingdom:
0845 070 4000
From within Republic of Ireland:
048 90 786062
Christina Baker
Reservations Service
Manager Republic of
Ireland Routes
+44 (0) 2890 786075
[email protected]
From outside United Kingdom and
Republic of Ireland: All Irish Sea
Routes
+44 (0) 870 850 3535
From outside United Kingdom and
Republic of Ireland: North Sea Routes
+31 (0) 174 315858
Email bookings
[email protected]
Fax bookings
All Irish Sea Routes
Fax: +44 (0) 2890 786088
Fax: +44 (0) 2890 786089
Fax: +44 (0) 2890 786090
Irish Sea Reservation hours:
07.00- 23.00 daily (incl. public
holidays)
20
Check-in
Belfast VT1
Dublin
+44 (0) 2890 786190 +353 (0) 4890
VT1, Victoria Business Park
786062
West Bank Road, Belfast BT3 9JN,
United Kingdom
Fax: +44 (0) 2890 786194
Alexandra Road, Dublin Port
Dublin 1, Republic of Ireland
Fax: +353 (0) 1 855 3278
Killingholme
+44 (0) 1469 542170
Humber Sea Terminal Clough Lane
North Killingholme
North Lincolnshire
DN40 3JP,
United Kingdom
Fax: +44 (0) 1469 542179
Belfast VT2
Fishguard
+44 (0) 2890 786095 +44 (0) 1348 404405 Liverpool
VT2, Victoria Business Park
Fishguard Harbour, Goodwick,
+44 (0) 151 906 2700
West Bank Road, Belfast BT3 9JN,
United Kingdom
Fax: +44 (0) 2890 775520
Pembrokeshire, SA64 OBU
United Kingdom
Fax: +44 (0) 1348 404445
Belfast VT4
Harwich
+44 (0) 2890 884062 +44 (0) 1255 243434
Victoria Terminal 4, West Bank Road
Belfast BT3 9JL,
United Kingdom
Fax: +44 (0) 2890 884081
Harwich International Port
Partkeston Quay, Harwich
Essex CO12 4SR,
United Kingdom
Fax: +44 (0) 1255 252149
Cairnryan
+44 (0) 1581 622118 Heysham
Ferry Terminal, Belfast Way
+44 (0) 1524 865050
Loch Ryan Port, Cairnryan
DG9 8RG
United Kingdom
Fax: +44 (0) 1581 622144
Cherbourg
+33 (0) 233 432387
Quai de Normandie
5011 Cherbourg
France
Fax:+33 (0) 233 543221
12 Quays Terminal
Tower Road, Birkenhead Liverpool
Wirral, CH41 1FE
United Kingdom
Fax: +44 (0) 151 906 2718
Rosslare
+353 (0) 53 916 1560
The Ferry Terminal
Rosslare Harbour
Co Wexford,
Republic of Ireland
Fax: +353 (0) 53 916 1599
North Quay, Heysham Harbour
Morecombe, Lancashire, LA3 2XF
United Kingdom
Fax: +44 (0) 1524 865070
Holyhead
+44 (0) 1407 606607
Station Approach, Holyhead,
Gwynedd, LL65 1DQ,
United Kingdom
Fax: +44 (0) 1407 606605
21
BLACK SEA.
ESTONIA
LATVIA
RUSSIA
LITHUANIA
BELARUS
UKRAINE
KAZAKHSTAN
MOLDOVA
ROMANIA
BULGARIA
GEORGIA
TURKEY
Stena SeaLine offers RoRo transportation across the Black
Sea with a fixed schedule, where the crossing takes
approximately 22 hours. We operate between Haydarpasa,
Istanbul in Turkey and Ilyichevsk, Odessa region in Ukraine.
The service is carried out with one Ro-Pax vessel, suitable
for a wide range of different cargo types as accompanied
and unaccompanied units, high and heavy and project cargo,
the ports are chosen for their excellent location in their
respective regions, with easy access to national highways.
made extensive investments to fulfil modern shipping
requirements - making it the ideal location for all Turkish
exports going northwards.
Haydarpasa is situated on the Asian side, in the heart of
Istanbul. The port is well connected with the main export
regions of Turkey through Highway D-100. The port has
Talk to our sales team who will be pleased to offer advice
on the shipping and product solutions that are best suited
to meeting your needs.
Ilychevsk Office
Sales &
Marketing
Ilyichevsk-5,
Odessa region.
68094, Ukraine
+380 48 717 06 44
[email protected]
Ilyichevsk is one of the largest ports in Ukraine and has a
well-working and dedicated RORO-berth. The port is in direct
access with the Ukrainian Highway M05 leading northwards.
The location of Ilyichevsk also avoids all traffic congestion in
Odessa and surroundings.
Serkan Ülgen
Sales Manager
Tel :+90 850 288 66 66
[email protected]
Customer
Services &
Reservations
+90 850 288 66 66
Ilychevsk, Odessa
region
+380 48 717 06 44
Ilyichevsk-5, Odessa region.
68094, Ukraine
[email protected]
Haydarpasa, Istanbul
+90 850 288 66 66
[email protected]
Istanbul Office
Omer Avni M. Inebolu S.
No: 67 34427 Setustu Kabatas
Istanbul Turkey
[email protected]
Omer Avni M. Inebolu S.
No: 67 34427 Setustu Kabatas
Istanbul Turkey
Check-in
Ilychevsk Terminal
Check-in
Ilichevsk Fishery Sea Port,
Ilichevsk-5, Odessa region
68094 Ukraine
GPS: 46° 19’ 44.3” N, 30° 39’
52.0” E
Ufuk Topcuoglu
Terminal Operations
Coordinator
Turkish Speaking
+380 63 710 50 36
[email protected]
Haydarpasa Terminal
Check-in
TCDD Liman Isletmesi Mudurlugu
Haydarpasa, Istanbul, Turkey
GPS: 41° 0’ 32” N, 29° 0’ 38” E
22
A-Z.
Stena Adventurer
Stena Baltica
Built/rebuilt 2003
Length 210.8m
Width29.3m
Capacity
1,500 passengers
Lane metres
3,400m
Height clearance 5m
Width clearance 6m
Built/rebuilt 2007
Length 165m
Width26.8m
Capacity
210 passengers
Lane metres
2,188m
Height clearance 5.2m
Width clearance 6m
Stena Hibernia
Stena Hollandica
Built/rebuilt 1996
Length 142.5m
Width23.2m
Capacity
12 passengers
Lane metres
1,692m
Width clearance 5.3m
Built/rebuilt 2010
Length 240.9m
Width32m
Capacity
1,200 passengers
Lane metres
5,566m
Height clearance 5m
Max terminal 4.35m
Stena Precision
Stena Saga
Built/rebuilt 2012
Length 142m
Width25m
Capacity
12 passengers
Lane metres
2,166m
Width clearance 5m
Built/rebuilt 1981/2006
Length 166.5m
Width28.4m
Capacity
2,000 passengers
Lane metres
1,032m
Harbour gate
5.3m
Holyhead - Dublin
Heysham - Belfast
Heysham - Belfast
Karlskrona - Gdynia
Hoek Van Holland - Harwich
Oslo - Frederikshavn
Stena Superfast VII
Cairnryan - Belfast
Built/rebuilt 2001
Length 203.9m
Width25m
Capacity
1,200 passengers
Lane metres
1,924m
Width clearance 4.5m if under 3m high
3.6m if over 4.4m high
23
Stena Britannica
Capucine
Stena Danica
Stena Europe
Built/rebuilt 2010
Length 240.9m
Width32m
Capacity
1,200 passengers
Lane metres
5,566m
Height clearance 5m
Max terminal 4.35m
Built 2011
Length 152m
Width22m
Capacity
12 passengers
Lane metres
1,760m
Height clearance 7m main and weather deck
5m lower hold
Width clearance 3m
Length 154.9m
Width28.5m
Capacity
2,274 passengers
Lane metres
1,640m
Width clearance 6m
Built/rebuilt 1981/1995/2002
Length 149m
Width26.5m
Capacity
1,400 passengers
Lane metres
1,120m
Stena Horizon
Stena Jutlandica
Stena Lagan
Mecklenburg-Vorpommern
Built/rebuilt 2006
Length 186.5m
Width25.6m
Capacity
970 passengers
Lane metres
2,250m
Length 184.3m
Width27.8m
Capacity
1,500 passengers
Lane metres
2,100m
Built/rebuilt 2005
Length 186.6m
Width25.6m
Capacity
970 passengers
Lane metres
2,250m
Length 200m
Width28.2m
Capacity
600 passengers
Lane metres
3,202m
(Including 945m rails)
Sassnitz
Stena Scandinavica
Stena Scotia
Sea Partner
Length 171.5m
Width23.7m
Capacity
1,000 passengers
Lane metres
1,071m
(Including 711m rails)
Height clearance 5m
Width clearance 6m
Length 243m
Width29.3m
Capacity
1,300 passengers
Lane metres
3,800m
Built/rebuilt 1996
Length 142.5m
Width23.2m
Capacity
12 passengers
Lane metres
1,692m
Built/rebuilt 1978
Length 185m
Width23.6m
Capacity
166 passengers
Lane metres
2,050m
Stena Superfast VIII
Stena Superfast X
Stena Transit
Stena Transporter
Built/rebuilt 2001
Length 203.9m
Width25m
Capacity
1,200 passengers
Lane metres
1,924m
Built/rebuilt 2002
Length 203.9m
Width25m
Capacity
1,200 passengers
Lane metres
1,924m
Built/rebuilt 2011
Length 212m
Width26.7m
Capacity
300 passengers
Lane metres
4,056m
Max terminal 4.35m
Built/rebuilt 2011
Length 212m
Width26.7m
Capacity
300 passengers
Lane metres
4,056m
Max terminal 4.35m
Hoek Van Holland - Harwich
Rosslare - Cherbourg
Trelleborg - Sassnitz
Cairnryan - Belfast
24
Rotterdam - Harwich
Gothenburg - Kiel
Holyhead - Dublin
Rotterdam - Killingholme
Hoek Van Holland - Killingholme
Fishguard - Rosslare
Odessa Region - Istanbul
Hoek Van Holland - Killingholme
Stena Flavia
Stena Germanica
Stena Gothica
Built 2008
Length 186.5m
Width25.6m
Capacity
880 passengers
Lane metres
2,255m
Width clearance 6m
Length 241m
Width28.7m
Capacity
1,300 passengers
Lane metres
3,800m
Height clearance 5m
Built/rebuilt 1981/1991/1993/2001
Length 171m
Width20.25m
Capacity
186 passengers
Lane metres
1,598m
Width clearance 4m
Stena Mersey
Stena Nautica
Stena Performer
Built/rebuilt 2005
Length 186.6m
Width25.6m
Capacity
970 passengers
Lane metres
2,250m
Length 135.6m
Width24m
Capacity
900 passengers
Lane metres
1,265m
Height clearance 4.5m/4.7m
Width clearance 5.7m/4m
Built/rebuilt 2012
Length 142m
Width25m
Capacity
12 passengers
Lane metres
2,166m
Width clearance 5m
Severine
Skåne
Stena Spirit
Built/rebuilt 2012
Length 152m
Width22m
Capacity
12 passengers
Lane metres
1,760m
Height clearance 7m main and weather deck
5m lower hold
Width clearance 3m
Built/rebuilt 1998
Length 200m
Width29m
Capacity
600 passengers
Lane metres
3,295m
(Including 1,120m rails)
Built/rebuilt
1987/2007/2011
Length 175.4m
Width30.3m
Capacity
1,300 passengers
Lane metres
2,214m
Travemünde - Ventspils & Liepāja
Rotterdam - Harwich
Gothenburg - Kiel
Varberg - Grenaa
Karlskrona - Gdynia
Stena modified
Urd
Scottish Viking
Stena Vision
Built/rebuilt 1981/1991/1992/
1998/2001
Length 171m
Width20.2m
Capacity
186 passengers
Lane metres
1,598m
Width clearance 7m
Built/rebuilt 2009
Length 186.5m
Width25.6m
Capacity
880 passengers
Lane metres
2,250m
Width clearance 6m
Length 175.5m
Width30.3m
Capacity
1,300 passengers
Lane metres
2,214m
Travemünde - Ventspils & Liepāja
Nynäshamn - Ventspils
Karlskrona - Gdynia
25
STANDARD TERMS
OF BUSINESS
1 Accounting Credit Accounts
4 Confidentiality Clause
1.1.1 The Stena Line Freight Division of Stena Line Scandinavia AB (below, “SLF”)
will issue to the freight customer (below, “the Customer”) an invoice in respect
of each consignment made under an authorised credit account. Specific payment
terms are stated on each invoice. Invoices may be provided electronically or in any
other form at SLF’s convenience.
4.1.1 The Freight Agreement is confidential and may not be assigned to any third
party or referred to by any such party.
1.1.2 Credit facilities are for the carriage and incidental charges payable to SLF.
Credit facilities do not extend to amounts due to local customs and excise
authorities in the port of arrival in respect of customs duty or value added tax. It is
the responsibility of the Customer to ensure that sufficient funds are available at
the port concerned for duty and tax to be paid.
5.1.1 The Carrier reserves the right to terminate the contract in the event of a
change in the ownership of the party to the contract and/or any of its formally
affiliated companies.
1.1.3 Where any part of any invoice may be questioned by the Customer in good
faith, the amount in question may be deducted until the query is resolved but the
balance must be paid in full.
Details of any query, including the invoice number, date of sailing and the reason for
the deduction, must be notified to SLF within the period of credit allowed for your
credit account.
1.1.4 SLF will invoice statutory interest for late payments in all our commercial
transactions. Late payment means payment not made according to the agreed
payment terms. Statutory interest for late payments means simple interest which is
equal to the sum 8% plus reference rate. The reference rate is set by the European
Central Bank for Euro countries, for other countries the reference rate is set by the
national central bank.
1.1.5 If the Customer is in default in making a payment under these terms or
exceeds its credit limit or permits the use of credit facilities by third parties without
authority from SLF or fails to comply with these terms in some other way, then
SLF may at its discretion, cancel the Customer’s credit account at which time all
amounts from the Customer to SLF shall become payable immediately upon written
demand from SLF.
1.1.6 Where SLF has agreed in writing that credit facilities may be transferred by
the Customer for use by third parties, the Customer shall strictly comply with all
conditions applied by SLF to any such third party use. The Customer shall remain
liable for charges arising in relation to the Customer’s credit account regardless of
whether the credit facility or other documentation concerned is used by the
Customer or by a third party.
1.1.7 SLF may at its discretion withdraw any credit account or quoted rate at any
time. However, withdrawal will only apply to future consignments and SLF will
endeavour to give reasonable notice to the Customer of any intention to
withdraw.
2 Boarding Cards and Quoted Rates
2.1.1 Each consignment by the Customer represents a separate contract of
carriage and will be evidenced by a completed boarding card. Except under
completed boarding cards, there is no contractual relationship between the
carrier, as defined in the Stena Line Conditions of Carriage, and the
Customer.
2.1.2 SLF will quote rates to the Customer which will apply to any boarding card
completed prior to withdrawal or variation of these rates by SLF and will be subject
to any conditions imposed by SLF.
3 Conditions of carriage
3.1.1 The performance of the Freight operation is governed by Stena Line
Conditions of Carriage.
3.1.2 No failure or delay by SLF in enforcing any provision of these Terms shall be
construed as a waiver of that provision or of any other provision of these Terms.
3.1.3 No claim of any kind against SLF (or any Carrier) shall be set off against any
payment due and payable to SLF under these terms.
26
5 Early Termination of Contract
Furthermore, the Carrier reserves the right to terminate the contract, should the
Customer not carry the volumes quoted for.
In case a contract is terminated for whatever reason, all outstanding amounts
falls due.
6 Law and Jurisdiction
6.1.1 The provisions set out in these Standard Terms of Business for freight customers shall be governed by and in accordance with Swedish law and any dispute
arising under/or in relation hereto shall exclusively be determined by the District
Court of Gothenburg, save for matters relating to unpaid freight and/or related
charges which may be pursued before a court or a tribunal in a jurisdiction at SLF
discretion and the law at such place be then applicable.
7 General
7.1.1 The benefit of each contract of carriage with the Customer may be assigned by
SLF.
7.1.2 In the event of any inconsistency or conflict in the interpretation and or
application of SLF Standard Terms of Business and Stena Line Fuel Surcharge
Adjustment Model whether incorporated in individual contracts or not the wording of
Stena Line Conditions of Carriage shall take precedence save for in matters relating
to law and jurisdiction and / or matters governed by mandatory national law.
7.1.3 These terms shall come into force on 1st October 2014 and replace all of
these previous terms and conditions whatsoever.
STENA LINE
1 General Provisions
2 Performance of the Contract
1.1 Applicability
2.1 Methods and Routes of Transportation
1.1.1 The provisions set out and referred to in these Conditions shall apply to every
contract concluded with the Carrier for the performance of the entire transport as
undertaken by the Carrier, whether evidenced by the issue of a document or not.
These conditions must be read in conjunction with the Standard Terms of Business
For Stena Line Freight Customers.
2.1.1 The Carrier shall use reasonable endeavors to complete the transport and to
deliver the Goods at the place designated for delivery.
1.1.2 These terms shall come into force on 1st October 2014 and replace all of
these previous terms and conditions whatsoever.
1.2 Jurisdiction and Choice of Law Clause
1.2.1 Disputes arising under or in relation to the Contract of Carriage shall be
determined by the District Court of Gothenburg in accordance with Swedish law and
subject to these Conditions.
No proceedings may be brought before any other court or tribunal unless the parties
expressly agree on both the choice of another court or tribunal and the law at that
place to be then applicable, save for matters relating to unpaid freight and /or related
charges which may be pursued before a court or a tribunal in a jurisdiction at the
Carrier’s sole discretion and the law at that place to be then applicable.
1.3 Paramount Clause
1.3.1 Notwithstanding anything provided for in Chapter 3 of these Conditions: if it
can be proved where the loss or damage occurred, the Carrier and/or the Merchant
shall, as to the liability of the Carrier, be entitled to require such liability to be
determined by the provision contained in any international convention or national
law which provisions:
1) cannot be departed from by private contract to the detriment of the claimant and,
2) would have applied if the Merchant had made a separate and direct contract with
the Carrier in respect of the particular stage of transport where the loss or damage
occurred and received as evidence thereof a Bill of Lading or any particular
document which must be issued if such international convention or national law
shall apply except that under no circumstances shall the Carrier’s liability extend to
live animals and/or Goods that are stated to be carried on deck and are so carried.
1.3.2 In so far as no provisions contained in any international convention or
mandatory national law apply to the carriage by sea the liability of the Carrier shall
be determined by the Hague Rules contained in the International Convention for the
Unification of Certain Rules of Law relating to Bills of Lading, signed at Brussels on
25 August 1924 as amended by the Protocol signed at Brussels on 23 February
1968 and the protocol in relation to SDR’s signed at Brussels on 21 December
1979 from the time the Goods are received at the sea terminal in the port of
loading to the time the Goods are delivered or despatched from the sea terminal in
the port of discharge. The aforesaid shall also determine the liability of the Carrier
in respect of coastwise carriage and/or carriage by inland waterways as if such
carriage was carriage by sea. Furthermore all such AoT on deck, as described in
this clause, shall be carried under the same liability as stated above.
1.4 Definitions
“AoT” means “article of transport” and includes, unless otherwise indicated, any
vehicle, container, flat, pallet, trailer, transportable tank and similar items used for
the consolidation of goods as well as timber packages,
“Carrier” means the party who has undertaken to perform or to procure the
performance of the entire transport from the place of receipt or port of loading to
the port of discharge or the place of delivery, whichever respectively applies,
“Goods” includes, unless otherwise indicated, the AoT as well as the contents
thereof,
“Merchant” includes the Shipper, Receiver, Consignor, Consignee, Holder of any
document evidencing the Contract of Carriage and the Owner of the Goods,
“SDR” means Special Drawing Right as defined by the International Monetary Fund.
2.1.2 Times shown in timetables, sailing plans or elsewhere are approximate and
not guaranteed. They are not to be considered part of the Contract of Carriage and
are subject to change without notice.
2.1.3 The Carrier is entitled to perform the transport in any reasonable manner
and by any reasonable means, methods and routes; in accordance herewith, for
instance, in the event of carriage by sea, vessels may sail with or without pilots,
undergo repairs, adjust equipment, dry- dock and assist vessels in all situations.
2.1.4 The Carrier shall be entitled to subcontract on any terms, the whole or any
part of the carriage, loading, unloading, storing, warehousing, handling and any and
all duties whatsoever undertaken by the Carrier in relation to the Goods.
2.1.5 All expenses relating to tendering, loading and discharging of Goods that
require equipment, gear or appliances not permanently fitted to or available at
the quayside or on the Vessel to be for the Merchant’s account. Notwithstanding
the provisions of clause 1.3.2 the liability of the Carrier in respect of heavy lifts is
limited to the period from the time when the Goods are loaded until the time they
are discharged from the Vessel.
2.2 Delivery
2.2.1 If the Merchant does not take delivery of the Goods immediately after their
arrival at the terminal, the Carrier shall be entitled to charge a daily terminal
parking fee, in addition, the Merchant is under an obligation to collect the Goods
within 14 days after the Carrier calls on the Merchant to do so. If the Merchant fails
to collect the Goods, the Carrier may, without further notice to the Merchant, store
the Goods on behalf of the Merchant and at the Merchant’s sole risk and expense
subject, if requisite, to the lien provisions of clause 5.2.1 hereof. Such storage
shall constitute delivery for the purpose of the chapter 3 and the clause 1.3 of
these Conditions of Carriage of Goods by Sea and the liability of the Carrier in
respect of the Goods shall wholly cease.
2.2.2 In the event that the Merchant fails to take delivery of the Goods within one month
after the Carrier has called on him to do so, the Carrier shall, without further notice
to the Merchant, be at liberty to sell the Goods by public auction, or otherwise at his
discretion, at the Merchant’s expense and without any liability towards the Merchant.
2.2.3 However, dangerous Goods must be removed from the port of discharge as
soon as is practicable unless specific permission has been obtained for the Goods
to remain in the port.
2.3 Hindrances Affecting Performance
2.3.1 The Carrier shall at all times be entitled to refuse to carry, or to delay the
carriage of cargoes including, but not limited to, dangerous cargoes, live animals,
new or second hand trade vehicles or any cargoes of unusual dimensions.
Furthermore, the carrier is entitled to refuse to carry any Goods not being handled
as prescribed by the Stena Line policy for securing cargo.
2.3.2 If at any time the performance of the Contract of Carriage is or will be affected
by any hindrance, risk delay, difficulty or disadvantage of whatever kind including
strike and if by virtue of sub-clause (1) the Carrier has no duty to complete the
performance of the Contract, the Carrier whether or not the transport has commenced may, without prior notice to the Merchant, elect to:
1) treat the performance of the Contract of Carriage as terminated and place the
Goods at the Merchant’s disposal at any place which the Carrier shall deem safe
and convenient, or
2) deliver the Goods at the place designated for delivery.
In any event the Carrier shall be entitled to full freight for any Goods received for
transportation and additional compensation for extra costs resulting from the
circumstances referred to above.
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STENA LINE
2.3.3 The Merchant undertakes that no Dangerous Goods shall be tendered to the
Carrier without his express consent in writing and without appropriate labelling of
the Goods and the AoT. If any Dangerous Goods are delivered to the Carrier without
such written consent and/or labelling or in the opinion of the Carrier are liable to
become a risk to the method of transport, other cargoes, or the environment they
may at any time be discharged, destroyed or rendered harmless and be disposed
of by the Carrier. Such undertaking shall be at the Merchant’s risk and expense,
except when General Average is declared.
2.4 Consolidation of Goods
2.4.1 Goods may be consolidated by the carrier in an AoT. If an AoT has not been
consolidated and prepared for conveyance by the Carrier, the Carrier shall, without
prejudice to the rights available to the Carrier under Chapter 3 and clause 1.3 hereof,
not be liable for damage to or loss of the Goods therein nor for any damage to or loss
of the AoT itself and the Merchant shall indemnify the Carrier for any loss, damage or
expense incurred by the Carrier, if such loss, damage or expense is attributable to:
1. overloading, negligent or inadequate consolidation, securing, covering or locking
the AoT,
2. the Goods being unsuitable for carriage in the AoT actually used,
3. the unsuitability or defective condition of the AoT, unless the AoT has been
supplied by the Carrier and the unsuitability and/or defective condition would have
been apparent by reasonable means of checking at the time when the Carrier
accepted the AoT for conveyance.
2.4.2 AoT, whether consolidated by the Carrier or received by the Carrier in a
consolidated condition from the Merchant, may be carried on or under deck without
notice to the Merchant.
2.4.3 The Carrier will not undertake any checking, recording or reporting with regard
to seals on AoT and the Carrier does not accept any responsibility whatsoever for,
or as a consequence of, defective or missing seals on AoT.
2.4.4 The Carrier is entitled, but not obliged, to open at any time any AoT
consolidated and prepared for conveyance by the Merchant in order to inspect such
AoT and its contents for the purposes of the clauses 2.2.3, 2.3.3, 2.4.1, 2.5.2 to
2.5.4 or if any AoT as aforesaid is opened and/or inspected by any Customs or
other Government Authority at any time the costs and expenses of opening and/
or inspection as aforesaid shall be for the Merchant’s account and the Carrier shall
not be liable for any loss, damage, delay costs or expenses incurred or suffered by
the Merchant by reason thereof and the Merchant shall indemnify the C
arrier for all
consequences arising from such openings and/or inspections.
The Merchant is obliged to correct at his risk and expense any inadequacy or defect
found failing which the Carrier is entitled to treat the transport as terminated and
place the Goods at the Merchant’s disposal at any place. In such case the Carrier
is entitled to full freight and indemnification.
2.4.5 For the purpose of verifying the freight basis, the Carrier reserves the right to
have the contents of AoT inspected in order to ascertain the weight, measurement,
value or nature of the Goods.
2.5 Description of Goods
2.5.1 The Document evidencing the Contract of Carriage shall be prima facie
evidence of the receipt by the Carrier of the Goods as therein described in respect
of the particulars which the Carrier had reasonable means of checking. In respect
of such particulars proof to the contrary shall not be admissible when the
Document has been transferred to a third party acting in good faith.
2.5.2 The Merchant shall be deemed to have guaranteed to the Carrier the accuracy,
at the time the Goods were taken in charge by the Carrier, of the description of
the Goods, marks, numbers, quantity and weight, as furnished by the Merchant
and he shall indemnify the Carrier against any loss, damage and expense arising
or resulting from such inaccuracies in or inadequacy of such particulars. The right
of the Carrier to such indemnity shall in no way limit his responsibility and liability
hereunder to any person other than the Merchant.
2.5.3 The Merchant is responsible for all regulations, statutory or otherwise,
including the latest edition of the International Maritime Dangerous Goods (IMDG)
Code, and/or the Memorandum of Understanding for the Transport of Packaged
Dangerous Goods in the Baltic Sea (depending on Route/Departure), including
packaging and labelling of the Goods and labelling of the AoT.
2.5.4 Where combined transport is involved the European Agreement for the
International Carriage of Dangerous Goods by Road (ADR) and Annex 1 (RID) to
the contract for International Carriage of Goods by Rail (CIM) or special
arrangements made between the contracting parties in respect hereof apply to the
appropriate leg.
2.5.5 Enlarged labels (placards) corresponding to the primary, and if appropriate,
subsidiary risk of the Dangerous Goods contained in a cargo unit must be
displayed/ affixed. These placards must be removed (or hidden by masking) as
soon as the cargo unit is empty or free of residue from its previous cargo that
presented a risk.
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3 Carrier’s Liability
3.1 Basic Liability
3.1.1 The Carrier shall only be liable for loss of or damage to the Goods which have
occurred during the time when he receives the Goods into his charge until the time
of delivery.
3.1.2 For the purposes of the Contract of Carriage and subject to the provisions in
these Conditions, the Carrier shall be responsible for the acts and omissions of any
person whose services he makes use of for the performance of the Contract of Carriage.
3.2 Liability Exclusions for the Carrier and his servants
3.2.1 The Carrier shall not be liable for any loss, injury or death to live animals
howsoever caused and the Merchant shall be jointly and severally liable to
indemnify the Carrier against all financial consequences that the Carrier may incur
arising out of the shipment of the live animals.
3.2.2 Goods which are stated in the document evidencing the Contract of Carriage
to be carried on deck are carried without responsibility on the part of the Carrier for
loss or damage of whatever nature arising during carriage by sea whether caused
by unseaworthiness or negligence or any other cause whatsoever.
3.2.3 The Carrier does not accept liability for the failure by the Merchant or those
acting on his behalf to plug in refrigeration or heating machines attached to the
AoT nor does the Carrier accept liability for the consequences of malfunctioning of
refrigeration or heating machines attached to the AoT.
3.2.4 The Carrier is not liable for loss or damage occurring when the AoT is in the
care of the driver and in particular whilst the AoT is being driven inside the Vessel,
all loss and damage occurring at such time being deemed to have been caused by
an act or fault of the Merchant unless such loss or damage is proven to be due to
a negligent act or default of the Carrier, its servants or agents.
3.2.5 Regardless of the carrier’s basic liability, the Carrier shall be relieved of
liability for any loss or damage if such loss or damage arose or resulted from:
a. any cause or event which the Carrier could not avoid by the exercise of
reasonable diligence,
b. saving or attempting to save life or property at sea,
c. act of god, act of war or act of public enemies including riots and civil commotions,
d. arrest or restraint of princes, rulers or people, or seizure under legal process,
e. quarantine restrictions,
f. act or omission of the Merchant, his agent or representative,
g. compliance with the instructions of the person entitled to give them,
h. strikes or lockouts or stoppage or restraint of labour from whatever cause,
whether partial or general,
i. perils, dangers and accidents of the sea or other navigable waters,
j. strikes or lockouts or stoppage or restraint of labour from whatever cause,
whether partial or general,
k. insufficiency or inadequacy of marks or insufficiency of packing,
l. handling, loading, stowage or unloading of the Goods by or on behalf of the Merchant,
m. inherent vice of the Goods,
n. fire, unless caused by the actual fault or privity of the Carrier,
o. act, neglect, or default of the master, mariner, pilot, or the servants of the carrier
in the navigation or in the management of the ship.
Where under this clause the Carrier is not under any liability in respect of some of the
factors causing the loss or damage, he shall only be liable to the extent that those
factors for which he is liable under this Clause have contributed to the loss or damage.
The burden of proving that the loss or damage was due to one or more of the causes,
or events, specified in (f), (g), and (n) of this clause shall rest upon the Carrier. When the
Carrier establishes that in the circumstances of the case, the loss or damage could be
attributed to one more of the causes, or events, specified in (i) to (m), it shall be presumed
that it was so caused. The Merchant shall, however, be entitled to prove that the loss or
damage was not, in fact, caused wholly or partly by one or more of the causes or events.
3.2.6 The defenses and limits of liability provided for in these Conditions shall apply
in any action against the Carrier for loss of or damage to the Goods whether the
action be founded in contract or tort.
3.3 Delay and Consequential Losses
3.3.1 The Carrier accepts liability for consequential loss, only to such extent as
mandatory rules to this effect are applicable.
3.3.2 The Carrier accepts liability for delay or other pure economic loss, only to such
extent as mandatory rules to this effect are applicable.
3.3.3 Save as otherwise provided herein, the Carrier shall in no circumstances
whatsoever and howsoever arising be liable for direct or indirect or consequential
loss or damage or loss of profits including, but not limited to, any such losses
arising from a delay in delivery.
3.4 The Amount of Compensation
3.4.1 When the Carrier is liable for compensation in respect of loss of or damage to
STENA LINE
the Goods, such compensation shall be calculated by reference to the value of
such Goods at the place and time they are delivered to the Merchant in accordance
with the Contract of Carriage or should have been so delivered. The value of the
Goods shall be fixed according to the commodity exchange price or, if there be no
such price, according to the current market price or, if there be no commodity
exchange price or current market price, by reference to the normal value of Goods
of the same kind and quality.
3.4.2 The Carrier shall be entitled to limit his liability in respect of loss of or
damage to the Goods carried in an AoT to 667 SDR per unit or 2 SDR per kg of the
Goods lost damaged, whichever is the highest.
3.4.3 In the event of loss of or damage to an AoT, the AoT shall constitute one unit
for purposes of limitation of liability and the Carrier shall be entitled to limit his
liability to 667 SDR per AoT or 2 SDR per kg, whichever is the highest.
3.4.4 If the Carrier is held liable in respect of delay, consequential loss or pure economic
loss, the liability of the Carrier shall be limited to the amount of freight for the transport
or to the value of the Goods as determined in chapter 3.4, whichever is the lesser.
3.4.5 In multimodal transport, where the stage of carriage where loss or damage
occurred is not known, or is known but no international convention or national law
is applied by virtue of clause 1.3, compensation shall not exceed 2 SDR’s per
kilogram of gross weight of the Goods lost or damaged.
3.4.6 Higher compensation may be claimed only when the value of the Goods
declared by the Merchant is exceeding the limits laid down in this Clause and,
with the consent of the Carrier, has been stated in the Document evidencing the
Contract of Carriage for the purpose of extending his liability. In this case the value
declared shall be substituted for the aforementioned limits.
3.4.7 If any action for loss or damage to the Goods is brought against a servant,
agent or independent contractor, including stevedores or any of those referred to
in clause 3.1.2, such person shall be entitled to avail himself of the defenses and
limits of liability, which the Carrier is entitled to invoke under these Conditions, as if
they were expressly made for their benefit and in entering into any Contract of Carriage
the Carrier does so not only on his own behalf but also as agent and trustee for such
persons who shall to this extent be or be deemed to be parties hereto.
3.5 Notice of Loss
3.5.1 Unless notice of loss or damage and the general nature of such loss or
damage be given in writing to the carrier or his agent at the port of discharge
before or at the time of the removal of the Goods into the custody of the person
entitled to delivery thereof under the contract of carriage, or, if the loss or damage
be not apparent, within six days, such removal shall be prima facie evidence of the
delivery by the carrier of the Goods as described in the cargo documents. However,
the notice in writing need not be given if the state of the Goods has, at the time of
their receipt, been the subject of joint survey or inspection and is documented in
the Carriers inspection report.
3.6 Time Bar
3.6.1 Any and all liability of the Carrier whatsoever and howsoever arisen or caused
shall cease unless suit is brought within twelve months after delivery of the Goods
or the date when the Goods should have been delivered.
4 The Merchants Liability
4.1.1 The Merchant, including but not limited to his servants or agents, is liable for
any loss sustained by the carrier direct or indirect caused by the Merchant.
4.1.2 The Merchant shall be liable for any damage, loss and expense, howsoever
caused, if the provisions in 2.5 or any other provisions regarding carriage of
dangerous cargoes are not complied with.
If the particulars supplied by or on behalf of the Merchant are incorrect, it is agreed
that a sum equal to either five times the difference between the correct freight
and the freight charged or to double the correct freight less the freight charged,
whichever is the smaller, shall be payable as liquidated damages to the Carrier,
notwithstanding any other sum having been stated as freight payable.
5.1.2 Freight shall be deemed earned on receipt of the Goods by the Carrier and
shall be paid in any event and is non- returnable. Pre-payable freight and charges
shall be payable at the latest upon receipt of the Goods by the Carrier and freight
and charges, if any, payable at destination shall be payable at the latest on the
date when the Goods are delivered or should have been delivered. The Carrier is
entitled to charge interest from the date when freight and charges are due.
5.1.3 The Merchant’s attention is drawn to the stipulations concerning currency
in which the freight and charges are to be paid, rate of exchange, devaluation
and other contingencies relative to freight and charges in the relevant tariff
conditions.
If no such stipulation exists or is applicable then the following clause shall apply:
if the currency in which freight and charges are quoted is devalued or an alteration
in the rate of exchange occurs with the same effect as a devaluation between the
date of the Contract of Carriage and the date when the freight and charges are
payable, then all freight and charges shall be automatically and immediately
increased in proportion to the extent of the devaluation of the said currency.
In case the Carrier has consented to payment in another currency than the above
mentioned currency, then all freight and charges shall – subject to the preceding
paragraph – be paid at the highest selling rate of exchange for banker’s sight draft
current on the day when such freight and charges are paid. If the banks are closed
on the day when the freight and charges are paid, the rate to be used will be the
one in force on the last day when the banks were open.
5.1.4 In the event of increase in price for fuel oil all freight rates may be adjusted
in order to compensate the Carrier for increased fuel and lubricating costs as from
the day of such increase.
5.2 Lien
5.2.1 The Carrier shall have a lien on the Goods and the right to sell the same by
public auction or otherwise at his discretion for all freight, charges and expenses
of whatever kind and nature due to the Carrier under the Contract of Carriage and
also in respect of any previously unsatisfied amounts of the same nature and for
the same costs and expenses of exercising such a lien and such sale. Such lien
and liability shall remain notwithstanding the Goods have been landed, stored or
otherwise dealt with. If on the sale of the Goods the proceeds fail to realize the a
mount due, the Carrier shall be entitled to recover the difference from the
Merchant.
6 General Average
6.1.1 General Average shall be adjusted according to York–Antwerp rules 1974
as amended in 1994 and shall be prepared at Gothenburg, Sweden, or any other
port at the Carrier’s option by an established Adjuster to be appointed by the
Carrier.
This provision shall cover all Goods whether carried on or under deck as well as
deck cargo and live animals. The Merchant shall deliver such cashdeposit and/
or other security as the Carrier may deem sufficient to cover the estimated general
average contribution of the Goods before delivery if the Carrier requires, or, if the
Carrier does not require, within three months of the delivery of the Goods, whether
or not at the time of the delivery the Merchant had notice of the Carriers lien. If a
salving vessel is owned or operated by the Carrier, salvage shall be paid for as fully
as if the said salving vessel belonged to strangers.
6.1.2 If the Carrier delivers the Goods to the Merchant without claiming any
average bond or other security for contribution to General Average the Merchant –
by receiving the Goods – becomes personally liable for the contribution up to the
CIF value of the Goods provided the Carrier notifies the Merchant within three
months after receipt by the Merchant of the Goods of his intention to declare
General Average.
6.1.3 The Merchant undertakes, if so requested by the Carrier, to disclose the CIF
value of the Goods and the name and address of the Underwriter. Unless the
Merchant provides the Carrier with an undertaking from such Underwriter to pay
General Average contribution the Merchant shall give the Carrier such other security
as he may approve.
4.1.4 Nothing in these terms and conditions shall prevent the Carrier or his
servants from bringing an action in tort towards the Merchant or his servants.
Furthermore, nothing in these terms shall prevent the Carrier or his servants from
claiming higher amounts than stipulated above.
6.1.4 Any disputes howsoever and/or whatsoever arising under or in relation to
General Average, including but not limited to, the adjustment thereof, cash
deposits, General Average bonds, General Average Guarantees and the collection
and/or payment of contributions to General Average shall be subject to Swedish
law and shall be subject to the exclusive jurisdiction of the District Court of
Gothenburg, provided that nothing contained in this clause shall prevent the Carrier
from invoking such other law as may be necessary for the enforcement of the
Carrier’s rights.
5 Tariff, Freight and Lien
7 Miscellaneous Provisions
5.1.1 The terms of the Tariff applicable at the date of shipment are incorporated
herein. Copies of the relevant provisions of the Tariff are available from the Carrier
upon request. In the event of inconsistency between these Conditions and the
Tariff, the former shall prevail.
7.1 Both-to-blame collision clause and new Jason Clause
4.1.3 The Merchant shall be liable for the payment of all freights, charges and demurrage
etc. payable at destination, which the Carrier cannot obtain from the receiver.
7.1.1 The Both-to-Blame Collision Clause and New Jason Clause as adopted by
BIMCO are incorporated herein.
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NSOCC GREEN CARD 2011
NSOCC Green Card 2011 (1st Edition)
Guidelines for the settlement of claims relating to Articles of Transport carried
under the Carriers’ Standard Terms of Carriage.
B: Roof damages except where damage occurs by external impact whilst the AoT
was in the custody of the carrier only if clearly and evidently visible from ground
level or, where quay facilities are available for “proper and efficient” roof damage
control, as recorded thereon.
This sixth edition of these Guidelines is issued to indicate to the trade the parameters that have been agreed between the Carriers and Protection & Indemnity (P&I)
Clubs, over the years, for the settlement of claims for damage to Articles of Transport
(“AoT”) and similar carried under the Carriers’ Standard Conditions of Carriage.
C: Decals, Logos and Advertising except for repair or replacement in the immediate
damage area.
These Guidelines do not vary or prejudice the parties respective legal positions
under the Carriers’ Standard Conditions of Carriage in any way. AoT includes,
unless otherwise indicated, any vehicle, container, flat, pallet, trailer,
TUV-certified unit, transportable tank and/or similar items used for the
consolidation of goods, as well as mobile plant. Trailers and similar road vehicles
must comply with the International Standard ISO 9367-1 and ISO 9367-2, in
respect of “Lashing and Securing arrangements on road vehicles for sea
transportation on ro/ro ships”.
D1: Any damage caused by shifted cargo within or on the AoT.
Special attention is drawn to the Carrier’s Standard Conditions of Carriage and
nothing contained in these Guidelines shall be construed as a waiver or surrender
of any of the carrier’s rights and/or defences. The Carrier shall not undertake any
greater liability or responsibility than exists under those standard conditions.
Normal Wear and Tear and Handling Damage
Alleged damage to the AoT is frequently found, on inspection, to be wear and tear.
AoT are susceptible to damage despite due care being taken during loading,
handling, stowing, storing, and discharge, and terminal operations. Carriers shall
not accept such wear and tear and such “handling damage” as a valid claim.
Claim Settlement
The intention of these Guidelines is to establish the basis for an amicable
resolution of any claims arising in respect of loss of or damage to an AoT allegedly
sustained whilst in the custody of the carrier. Simplified procedures have been
adopted for settlement of valid claims for AoT.
Except where the damaged material is less than 3 months of age, all claim
settlements shall be subject to a reduction, in accordance with industry practice
to reflect wear and tear depreciation (W&T Clause). Where the damaged material
is proven to be less than 3 months of age, loss or damage will be fully reimbursed
(Material Lifetime Clause).
D: Trailers and similar items
D2: Tilts & Curtains except holes and tears in tilts and/or curtains (items not
subject to the W&T Clause) where they are significant and were caused as a result
of tear or chafe against external objects whilst the AoT was in the custody of the
carrier. Examples of such situations, where liability shall not be accepted, are holes
and tears as a result of:
a) Tearing or chafing against the framework of, or objects within, the AoT.
b) Tearing or chafing against cargo within the AoT, excessive tension in the canopy
due to side boards, stanchions or cargo extending beyond the cargo loading platform.
c) Knife cuts and tilt damages caused by stowaways.
Unless the cost of repair exceeds the cost of replacement, holes and tears will
not be accepted as justifying the complete renewal of the tilt and/or curtains,
even if the damage endangers the legitimacy of a certification policy (such as,
but not limited to, a TUV Certificate) In the exceptional case of a justified complete
renewal of the tilt, any claim settlement will reflect the depreciated replacement
value of the tilt and/or curtains at the time that the damage occurred.
D3: Bumpers, Sidebars and Cargo Lifts touch ramps, bollards and other objects.
Any related minor damage shall be treated as fair wear and tear, unless they are
fully retracted and secured prior to presentation for shipment.
D4: Buffer blocks which are customarily fitted to protect the AoT, or any parts of it,
from frequent contact with hard objects. Any damage shall be deemed to be fair
wear and tear.
D5: TIR Wires, Eyelets & Curtain Buckles are in excess of the width of the AoT and
are subject to damage in normal use. All damage to these and other such items
shall be considered as fair wear and tear.
Valid Claims
D6: Tyres
Flat tyres, punctures or damages to the tread of the tyres.
Damage will only be compensated where there is clear visible impact to the sidewall of the tyres and then only according to the following criteria:
Claims will only be accepted where:
a) If the remaining tread is known, compensation shall be calculated pro rata per mm.
1. it can be clearly established that the loss or damage occurred whilst the AoT was
in the custody of the Carrier; and
b) If the remaining tread is unknown, compensation shall be maximum 50%.
However, no liability shall be accepted for any tyre with a tread below 4mm or where
the tread peels away from the tyres.
2. the loss or damage was caused by the fault or neglect on the part of the Carrier,
their Subcontractors, their Servants or their Agents; and
3. it is supported by documentary evidence, specifically:
a) Copy invoice or estimate for repair and/ or replacement costs.
D7: Spare wheel carriers and storage boxes are often positioned close to the ground
and any damage shall be considered as inherently occurring due to their location.
D8: Wheel rims Any damages.
b) Written confirmation that the costs paid have not been claimed from or paid by
any other party.
D9: Air suspension bags and related parts Any damages, except where it can be
clearly established that the damage occurred whilst the AoT was in the custody of
the carrier.
Claimants are expected to mitigate the loss at all times. Where any of the specific
items detailed in paragraphs A to E below form part of a larger claim, consideration
may be given to settlement without the application of the stated limitations in
paragraphs A to E.
D10: Mudguards and anti-spray equipment are inherently vulnerable to contact with
external objects. Any damage shall be considered fair wear and tear, except where
it can be clearly established that the damage occurred whilst the AoT was in the
custody of the carrier.
As a general principle, carriers shall not
accept liability for the following:
D11: Loose equipment
Loss of or damage to lamps, lamp lenses, reflectors and other loose equipment,
such as, but not limited to, removable trailer light boards, spare tyres, winding
handles, brake couplings, tools, tarpaulin covers, spansets, etc.
A: Damage to parts not visible on delivery through reasonable inspection methods,
such as video gates and visual manual delivery checks (depending on port facilities).
D12: Landing legs and stays except where bent by external impact to such an extent
that they are no longer able to serve their intended purpose.
30
D13: Landing legs wheels and feet
Any damage to these items having regard to their function and to the heavy stress
to which they are regularly subjected, except where it can be clearly established
that they were damaged by external impact to such an extent that they are no
longer able to serve their intended purpose.
D14: Side board & door hinges and locks Side board & door hinges and locks wear
out due to normal handling and corrosion.
D15: Side boards and trailer superstructure
Chafing, denting, splitting of side boards (covered side boards are not subject to
the W&T Clause) and superstructures, except where it can clearly be established
that the damage occurred whilst the AoT was in the custody of the carrier.
D16: Rear board and rear doors
Chafing, denting, splitting of the rear board and rear doors, except where it can be
clearly established that the damage occurred whilst the AoT was in the custody of
the carrier.
D17: Aluminium and other light-weight constructions except frame and sub-frame
damage caused by external impact occurring whilst the AoT was in the custody of
the carrier.
D18: Curtain-winding and tensioning mechanism except where damage occurs by
external impact whilst the AoT was in the custody of the carrier and caused the
system to malfunction.
E: Box, Bulk, Reefer, and Tank, Containers
Dents, scratches and any other cosmetic damages to any outer casing, panels,
framework, corner posts, and castings, where the normal operation of the unit is
not impeded (Cosmetic damage Clause). Malfunction of temperature gauges, valve
covers, box lids etc.
Damage to ladders and walkways which does not affect their ability to be used safely.
Temperature settings or the malfunction of thermostats, heating or refrigeration units.
Claims in relation to tank containers shall be subject to the right of inspection of
the damage and any claim settlement will reflect the depreciated replacement value
of the tank container at the time that the damage occurred.
As approved by the North Sea Operator’s Claims Conference (NSOCC) Members 2010.
Securing of cargo within vehicles and AOT for
carriage by sea
The object of multimodal transport is to carry goods from the place of
consolidation in AoT to their final destination without interference during the
carriage.
It is in the interest of all parties involved for the goods to out-turn at the receivers premises in sound condition and it is therefore essential that the goods are
properly stowed and secured in the AoT from the outset. Failure to do so may well
be illegal and also cause delay and additional expense for shippers as well as
endanger life.
Therefore, it is essential for the goods to be properly stowed and secured in the
AoT, to safeguard the goods and the AoT against natural and man-made
circumstances that may arise during the carriage. Shippers must comply with
stowage guidelines and standards (and any amendments thereto) which have been
drawn up by various organizations over the years, including but not limited to:
- The European Standard EN 12195-1 as approved by CEN members (Comité
Européen De Normalisation) on 1 September 2003.
- The manual “Loading and securing Cargo on Load Carriers” published by the
Transport Research Institute (TFK), Stockholm, Sweden.
- Securing of loads on road vehicles. (VDI manual Securing of Loads), VDI 2700
published 2004-11.
- The British Merchant Shipping Notice no.M.1445 of April 1991. It’s associated
“Roll On /Roll Off Ships Stowage and Securing of Vehicles Code of Practice” (ISBN
0 11 550995 X) issued by the Department of Transport,
Marine Directorate, London, is published by Her Majesty’s Stationary Office and
contains lists of related publications.
- The IMDG Code Supplemental (Amdt. 34- 08) titled “Guidelines for the packing of
cargo, other than bulk cargo, into or onto cargo transport units (CTUs) applicable to
transport operations by all surface and water modes of transport”.
As approved by the North Sea Operator’s Claims Conference (NSOCC) Members
2010.
STENA LINE POLICY
Stena Line is committed to the proper securing of movable cargo units on board Ro/
Ro ships in accordance with the Maritime Administrations’ rules and regulations.
Every vessel has a cargo lashing manual. This manual has been verified by the
authorities and describes cargo securing procedures as well as materials used for
lashing.
The purpose of this document is to have set lashing procedures to ensure safe
transport of freight units on board our ships. To accomplish this, the freight units
loaded on board must have the correct number of approved lashing brackets. We
request therefore that our customers meet the following requirements:
• A freight unit must be equipped with approved lashing brackets (according to the
requirements in IMO •Code of Safe Practice for cargo Stowage and Securing”).
This means that every freight unit must be equipped with at least four (4) approved
lashings brackets on each side to ensure loading and lashing in a manner safe for
sea transport.
• Cargo in a transport container must be lashed for sea transport. At a minimum,
this lashing must be in compliance with IMO regulations. IMO regulations can be
found in “Code of Safe Practice for cargo Stowage and Securing”.
A clearly visible marking on the outer sidewall of the semi-trailer, or on some other
clearly visible place, shall indicate the location of the trestle. The trestle plate
should be located between the fifth-wheel plate and the landing legs as shown
below. If the semi-trailer has more than one fifth wheel coupling pin, the trestle
plate location should be measured from the rearmost fifth wheel coupling pin
position.
• Trailers designed to transport loads likely to have an adverse effect on their
stability (i.e. hanging meat or liquids) must have a means of neutralizing the
suspension system in order to avoid a build-up of momentum.
“It should never be assumed that the weather will be calm and the sea smooth or
that securing methods used for land transport will always be adequate at sea”.
Packing and securing of cargo into/on to a trailer should be carried out with this in
mind therefore it is essential to make the cargo in a trailer secure to prevent cargo
movement inside the unit It should not be assumed that because cargo is heavy
it will not move during transport. Trailers presented for shipment without trestle
plates fitted and/or suitable marking may result in the shipment being refused on
safety grounds or be subject to delay.
• Semi-trailers by the nature of their design should not be supported on their
landing legs during sea transport unless the landing legs are specially designed for
that purpose and so marked.
• The master of the vessel has the right and the obligation to refuse shipment of
freight units intended for sea transport that do not comply with these
requirements. For the same reason, the Maritime Administrations in our areas of
operation may forbid Stena line to take such units on board. In these situations,
Stena line reserves the right to leave such freight units on the wharf.
An uncoupled semi-trailer should be supported by a trestle or similar device placed
in the immediate area of the drawplate so that the connection of the fifth wheel to
the kingpin is not restricted.
Bjarne Koitrand
Technical Operations Director
Stena Line Group
31
STENALINEFREIGHT.COM
CONTACT
20
Design and Print by Fuelled by Design Ltd
Stena Line Scandinavia AB
Telephone +46 (0)31 85 80 00
www.stenalinefreight.com

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