inspiring - PETRONAS Dagangan Berhad
Transcription
inspiring - PETRONAS Dagangan Berhad
ANNUAL REPORT 2015 PETRONAS Dagangan Berhad (88222-D) PETRONAS Dagangan Berhad (88222-D) Level 30-33, Tower 1, PETRONAS Twin Towers, Kuala Lumpur City Centre, 50088 Kuala Lumpur Tel: (03) 2051 5000 • Fax: (03) 2026 5505 www.mymesra.com.my I N S ANNUAL REPORT 2015 P I R PETRONAS Dagangan Berhad I N G 2015 was a year of change for PETRONAS Dagangan Berhad. Inspired by our aspiration to become the ”Brand of 1st Choice”, we embarked on a holistic journey towards delivering change across our organisation through a roll-out of a culture change programme. This initiative focuses on changing the way we operate and the way we work. Our proactive philosophy will focus on changes that will further empower our workforce with solutions to help us achieve our targets. Ultimately, we trust these changes will reflect our commitment to our stakeholders as we strive to become the “Brand of 1st Choice”. The icons on the cover reflect the operations, business and technology components that are essential to facilitate the delivery of effective change in PETRONAS Dagangan Berhad. HSE CULTURE IMPROVEMENTS NEW PETRONAS PRIMAX 97 INSPIRE INNOVATION PLATFORM EXPANDING REACH VALUE-DRIVEN WITH ADVANCED ENERGY FORMULA BRAND OF 1 CHOICE COST OPTIMISATION ASSURANCE ALIGNMENT WINNING FORMULA ST OPERATIONAL EXCELLENCE SUSTAINABLE TRUSTED BELIEF AND MINDSET IMPROVED CUSTOMER EXPERIENCE VALUE CREATION SUPERIOR PRODUCT QUALITY IMPROVE VALUE DELIVERY INSPIRING CHANGE WHAT’S INSIDE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS (continued) P E T R O N A S D A G A N G A N B E R H A D INSPIRING CHANGE KEY MESSAGES LEADERSHIP 002 002 003 004 005 006 012 042 044 052 054 Our Visions Our Mission Shared Values Business Highlights Financial Highlights Chairman’s Statement MD/CEO’s Statement CORPORATE DISCLOSURES 020 022 023 024 026 030 032 034 035 About Us Business Model Key Business Entities Our Products & Services Areas of Operation Key Milestones Corporate Information Group Corporate Structure Group Organisation Structure Board of Directors Profile of Directors Management Committee Management Committee Member’s Profile FINANCIAL REVIEW 058 060 061 062 063 063 064 065 066 067 073 075 Group Financial Review Five-Year Group Financial Highlights Five-Year Group Financial Summary Simplified Group Statement of Financial Position Segmental Analysis Group Quarterly Financial Performance Statement of Value Added Distribution of Value Added Financial Calendar Investor Relations Share Performance Market Capitalisation BUSINESS STRATEGIES 036 037 038 039 040 040 041 Strategic Objectives Strategic Initiatives Strategic Priorities Strategic Alliances Code of Ethics and Business Conduct Corporate Integrity Key Risks and Opportunities PETRONAS DAGANGAN BERHAD ii ACHIEVEMENTS 076 078 084 085 PDB in the News Significant Events Awards and Recognitions Past Awards For further information visit BUSINESS OVERVIEW FINANCIAL STATEMENTS 086Retail 096Commercial 104LPG 110Lubricants 116 Supply and Distribution 122 Crude Oil and Petroleum Products Price Trends 123 Economic Outlook and Prospects 206 211 212 213 214 216 217 SUSTAINABILITY REPORT 126Overview 128 Health, Safety and Environment 132 Building a High Performance Culture 138 Driving Innovation 142Customer 144 Corporate Responsibility and Key Initiatives 144Marketplace 146Workplace 154Environment 158Community ACCOUNTABILITY 162 Statement on Corporate Governance 174 Additional Compliance Information 176 Board Charter 179 Statement on Risk Management and Internal Control 187 Board Audit Committee Report 191 Board Audit Committee Term of Reference 193 Statement on Internal Audit Function 194 Nomination and Remuneration Committee Report 198 Nomination and Remuneration Committee Terms of Reference 202 Statement of Directors’ Responsibility 203 Business Continuity Management 218 219 220 221 222 284 Directors’ Report Statement by Directors Statutory Declaration Consolidated Statement of Financial Position Consolidated Statement of Profit or Loss and Other Comprehensive Income Consolidated Statement of Changes in Equity Consolidated Statement of Cash Flows Statement of Financial Position Statement of Profit or Loss and Other Comprehensive Income Statement of Changes in Equity Statement of Cash Flows Notes to the Financial Statements Independent Auditors’ Report to the Members www. mymesra. com. my 006 CHAIRMAN’S STATEMENT 012 MD/CEO’S STATEMENT SHAREHOLDER’S INFORMATION 286 Stakeholder Management Communication 289 Authorised and Issued Share Capital 289 Analysis of Shareholdings 292 List of Thirty Largest Shareholders 294 Net Book Value of Land and Buildings of PDB Company 295 Usage of Land Properties 296 List of Top 10 Landed Properties 297 Notice of Annual General Meeting 300 Statement Accompanying Notice of Annual General Meeting 301 Administrative Details 302 Corporate Directory 303 Glossary • Proxy Form 042 BOARD OF DIRECTORS 086 BUSINESS OVERVIEW OUR VISION B R A N D O F 1 ST C H O I C E WHAT DOES IT MEAN? “Brand of 1st Choice” drives the core essence of what PETRONAS Dagangan Berhad (PDB) stands for in terms of delivering quality, innovation, excellence and differentiating experience for petroleum products and services in Malaysia. Given its wide range of innovative products and differentiated services, PDB is driven to ensure that customers will continue to recognise, endorse and recommend PETRONAS as their foremost preferred brand in the downstream oil and gas sector. HOW PDB ACHIEVES THIS Supported by a strong delivery network, PDB offers a wide spectrum of innovative petroleum products and differentiated services to meet the specific needs of its customers. These high quality products and services were developed based on continuous research and development as well as in partnerships with the best in class brands and companies. More importantly, PDB has integrated this vision into its people, processes and procedures to make this aspiration a reality for each of its core businesses and across all levels of the Company. The people at PDB fully embrace this vision and are committed to translate it into a reality for customers and stakeholders. With aggressive plans for market penetration and renewed commitment towards customer service excellence, PDB has clearly set the platform for its next stage of growth. The Company is poised to challenge the market paradigm and continue being the industry trendsetter. This in turn will clearly reinforce PETRONAS’ position as the “Brand of 1st Choice”. OUR MISSION VALUE DRIVEN FUELS MARKETING WITH MARKET LEADERSHIP IN MALAYSIA To be the “Brand of 1st Choice“ we are committed to deliver quality fuel products and reliable services to our consumers nationwide via our reliable network of facilities and business partners. This market leadership is achieved by focusing on value; driving a high performance culture; ensuring operational and HSE excellence; as well as prudent risk and corporate governance practices. SHARED VALUES LOYALTY Loyal to corporation INTEGRITY Honest and upright PROFESSIONALISM Strive for excellence COHESIVENESS United, trust and respect for each other INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS For further information visit www.mymesra. com.my BUSINESS HIGHLIGHTS RETAIL • Launched the new PETRONAS Primax 97 with Advanced Energy Formula with Euro 4M specification • A vast network of more than 1,000 PETRONAS stations and more than 760 Kedai Mesra COMMERCIAL • Sustained market leadership • Preferred partner in the Aviation industry • Introduced new products namely Petroleum Coke and Sulphur LPG • Sustained market leadership • Enhanced operational excellence LUBRICANTS • Consolidation of lubricants business into one entity that is PDB's subsidiary, Lub Dagangan Sdn Bhd, which was then renamed as PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD • Extended the Route-To-Market implementation in Sabah and Sarawak to drive growth and establish its position as a market leader PETRONAS DAGANGAN BERHAD 004 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION FINANCIAL HIGHLIGHTS 34 th Annual General Meeting PETRONAS DAGANGAN BERHAD Wednesday, 20 April 2016 at 10.00 a.m., Sapphire Ballroom, Level 1, Mandarin Oriental Kuala Lumpur, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia. as at 31 December 2015 RM RM RM 8,070.6 1,084.6 24,697.3 MILLION TOTAL ASSETS MILLION PROFIT BEFORE TAX MILLION MARKET CAPITALISATION ANNUAL REPORT 2015 005 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS Md Arif Mahmood, a Malaysian, aged 53, is a Chairman and Non-Independent Non-Executive Director of PETRONAS Dagangan Berhad. PETRONAS DAGANGAN BERHAD 006 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION CHAIRMAN’S STATEMENT DESPITE THE CHALLENGING MARKET ENVIRONMENT, WE HAD RESPONDED SWIFTLY TO CUSHION OUR EXPOSURE FROM THE OIL PRICE VOLATILITY. On behalf of the Board of Directors, I am pleased to present the Annual Report of PDB for the financial year ended 31 December 2015. ECONOMIC AND BUSINESS ENVIRONMENT REVIEW Malaysia’s economy expanded at a moderate pace of 5.0% in 2015, driven by private consumption and investment. However, consumer spending patterns remained cautious as households began to adjust to the implementation of the Goods and Services Tax in April 2015. In 2014, the industry witnessed Dated Brent reaching its peak for the year at USD112.00/bbl in June, only to have it fall sharply to conclude at USD62.00/bbl in December. This downward trend persisted throughout the year in review, to average at USD52.00/bbl, and this steep decline in price had significantly impacted our inventory value. Moreover, as the global economy continue to weaken, we witnessed a declining trend in demand despite the low crude price environment. In Malaysia, the previously subsidised prices for Mogas RON95 and Diesel have been on a managed float system effective 1 December 2014. The average pump prices for 2015 were RM1.96/litre for RON95 and RM1.91/litre for Diesel – around 9.0% and 7.0% lower respectively, compared to subsidised prices during the corresponding year under review. Again, despite lower prices, consumer sentiment and spending remained cautious. ANNUAL REPORT 2015 007 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS chairman’s statement (continued) TOTAL DIVIDEND FOR THE YEAR 60.0 SEN PER ORDINARY SHARE IN REAFFIRMING OUR COMMITMENT TO CONTINUOUSLY DELIVER VALUE TO OUR SHAREHOLDERS, I AM PLEASED TO ANNOUNCE THAT THE COMPANY DECLARED A TOTAL DIVIDEND FOR THE YEAR OF 60.0 SEN PER ORDINARY SHARE. FINANCIAL PERFORMANCE AND DIVIDENDS KEY HIGHLIGHTS For PDB, against the backdrop of declined average selling prices and cautious consumers’ spending, it has been a challenge to maintain sales volume. For the year under review, we recorded a 4.0% decline in volume sold and 22.2% decrease in revenue, compared to corresponding year under review. Despite the gloomy outlook surrounding the industry, PDB continued to thrive and I am delighted to share some of our highlights achieved during the year. Despite the challenging market environment, we had responded swiftly to cushion our exposure from the oil price volatility. A concerted effort and commitment from all business lines had resulted in a reduction of inventory days from an average of nine days in Quarter 4 2014, to an average of five days in 2015. Due to the effective inventory management, PDB had successfully mitigated the lag loss resulting from the decline in MOPS. This has been a major contributor for PDB to register stronger performance and profits throughout the year. We recorded an impressive 52.9% increase in Group Profit Before Tax at RM1.1 billion for 2015, as compared to 2014. In reaffirming our commitment to continuously deliver value to our shareholders, I am pleased to announce that the Company declared a total dividend for the year of 60.0 sen per ordinary share, which represents a payout ratio of 79.0%. PETRONAS DAGANGAN BERHAD 008 Driven by our aim to deliver quality fuels and convenience to customers in well situated locations, we have invested in an extensive retail distribution network of over 1,000 PETRONAS stations nationwide, supplemented with more than 760 Kedai Mesra. On 19 August 2015, we were also the first in the country to launch the RON97 fuel that met the Euro 4M specifications, ahead of the gazetted implementation timeline of 1 September. This product is locally produced at PETRONAS refineries, which had earlier been upgraded and reconfigured to employ advanced sulphur removal technology to meet the Euro 4M specifications. The Commercial Business marked a milestone when its first commercial fuel station began operations in Pengerang, Johor in October 2015. With a capacity of 360,000 litres, the station will provide sufficient Diesel supply to the contractors’ vehicles located on site in the development of Project RAPID and the associated facilities within the integrated complex. Owned by Koperasi Pengerang Johor Jaya Berhad – a business entity representing the majority of local residents – the station is also meant to provide a steady stream of income to the cooperative while at the same time, realising PETRONAS’ objectives in increasing local content and empowering communities wherever we operate in. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION PDB’S FOCUS AND COMMITMENT TOWARDS SUSTAINABLE PRACTICES THAT INSTIL A HIGH PERFORMANCE CULTURE HAS BEEN BASED ON THE PETRONAS CULTURAL BELIEF. We have also retained our position as Malaysia’s No. 1 Cooking Gas as we continue to focus on high margin segments and effective cost optimisation. In addition to our fuel, PETRONAS Lubricants with ºCoolTech™ technology that fights excessive engine heat has been instrumental in contributing towards the Mercedes AMG PETRONAS F1™ team winning its double consecutive title of World Constructors’ Championship in 2014 and 2015, respectively. Our F1 experience is meant to be enjoyed by everyday drivers too, leading to the decision to open 16 new LubeXpert outlets – fully branded PETRONAS workshops for passenger cars and motorcycles – making it to a total of 67 LubeXpert outlets that offer a complete range of PETRONAS Lubricants products nationwide. In addition, PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD, a fully owned subsidiary of PDB, was established on 11 May 2015 to house our domestic lubricants and marketing operations under one roof as we strive to ensure long term growth and sustainability in this segment. OTHER HIGHLIGHTS It is also heartening to report that PDB has again been recognised with the Putra Brand Award for the Automotive Fuel and Lubricants category in 2015. This marks our sixth consecutive win in the category, thus acknowledging PETRONAS’ strong brand presence and recognition of the PETRONAS name amongst the Malaysian public. PDB’s Sustainability agenda continues to demonstrate our commitment for sustainable practices across all of our operations, in line with the efforts and focus of the PETRONAS Group of Companies. I am pleased to report that for the year under review, we witnessed a reduction in both our Minor and Major Fire incidences, all when compared to the corresponding year under review, further cementing our commitment to Health, Safety and Environment. In addition to enhancing disclosure and reporting, I am delighted that PDB is one of the 34 public listed companies that are constituents of the FTSE4Good Bursa Malaysia ANNUAL REPORT 2015 009 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS chairman’s statement (continued) PDB HAD SUCCESSFULLY IMPROVED ITS RATING IN THE ENVIRONMENTAL, SOCIAL AND GOVERNANCE (ESG) INDEX BY DEMONSTRATING GOOD ESG PRACTICES AND DISCLOSURE, OVER AND ABOVE OUR REPUTABLE FINANCIAL PERFORMANCE. Index. This was achieved on the back of an improved position in the Environmental, Social and Governance (ESG) Index, recognising that PDB has demonstrated good ESG practices and disclosure, over and above our reputable financial performance. Internally, PDB’s focus and commitment towards sustainable practices that instil a high performance culture has been based on the PETRONAS Cultural Belief. Essentially, the focus remains on inculcating a culture of accountability that drives result oriented performance through focused execution, aimed at encouraging synergistic collaboration and shared success within the PETRONAS Group. PETRONAS DAGANGAN BERHAD 010 On a related note, I am also happy to report that PDB has made significant strides in supporting PETRONAS in its existing efforts to enhance the Group’s corporate governance practices, which is underlined by strict principles of integrity. Not only did we adopt the PETRONAS Integrity Compliance Framework, PETRONAS Anti-Bribery and Corruption Manual and PETRONAS Code of Conduct and Business Ethics, a key milestone was achieved during the year when PDB and two other listed entities, PETRONAS Chemicals Group Berhad and PETRONAS Gas Berhad, together with our key business partners signed the PETRONAS Contractor Integrity Pledge to seal the joint commitment in implementing anti-corruption measures in their respective organisations. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION ACKNOWLEDGEMENT I would like to place on record of my appreciation to my predecessor, YBhg Datuk Wan Zulkiflee Wan Ariffin for his leadership throughout his tenure as Chairman of this Board. A special thanks also to Mohd Farid Mohd Adnan for his numerous contributions as a member of the Board. We would also like to welcome Ir Mohd Firouz Asnan to the Board, and we look forward to leverage on his extensive experience in the oil and gas industry for more holistic deliberations and decision making. I would also like to put on record my appreciation to the PDB Board of Directors for their invaluable contribution and the PDB Management Committee for their effective stewardship. Sincerest gratitude also goes out to the PDB employees who have demonstrated dedication and hard work throughout the year under review. As PDB gears up its momentum and continue to inspire change, I look forward to your continued support in our journey towards our Vision of being the “Brand of 1st Choice”. My warmest gratitude to our shareholders and stakeholders for your continued support and confidence in PDB especially in this challenging environment. MD ARIF BIN MAHMOOD Chairman ANNUAL REPORT 2015 011 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS MD/CEO’S STATEMENT AMIDST THESE CHALLENGES, PDB’S ABILITY TO ADAPT AND CHANGE OUR BUSINESS AND OPERATIONS’ APPROACH RESULTED IN A GROUP PROFIT BEFORE TAX OF RM1.1 BILLION, AN INCREASE OF 52.9% AS COMPARED TO THE CORRESPONDING YEAR UNDER REVIEW. OVERVIEW At PDB, we are focused on realising our vision to be the ”Brand of 1st Choice”. Throughout 2015, we navigated through a challenging environment but this did not deter us from our desire to serve our customers’ needs better. FINANCIAL PERFORMANCE For the year under review, we witnessed a slowing of demand in the domestic economy. Malaysian economy grew at a slower rate of 5.0% as compared to the 6.0% achieved during the corresponding year under review as lower commodity prices continued to drag down growth. Crude oil price continued to be volatile as it went from a high of USD66.65/bbl in May 2015 to a new low of USD36.00/bbl by the end of 2015. Anxieties over the uncertainties of both the global and domestic market continued to cloud over private consumption as we saw further cautious PETRONAS DAGANGAN BERHAD 012 consumer spending for the year under review. The consumer sentiments index continued to decline since Quarter 2 2014 to a new record low of 63.8 points in Quarter 4 2015. Amidst these challenges, PDB’s ability to adapt and change our Business and Operations’ approach resulted in a Group Profit Before Tax of RM1.1 billion, an increase of 52.9% as compared to the corresponding year under review. Earnings per share increased from 50.5 sen as at 31 December 2014 to 79.5 sen as at 31 December 2015 as a result of higher profits for the year under review. Meanwhile, total assets as at 31 December 2015 was RM8,070.6 million, a decrease from the previous year’s RM9,540.5 million. As a testament to PDB’s commitment to delivering strong shareholder value, PDB declared a total dividend of 60.0 sen per ordinary share during the year under review amounting to a total of RM596.1 million. Mohd Ibrahimnuddin Mohd Yunus, a Malaysian aged 52, was appointed as the Managing Director and Chief Executive Officer of PETRONAS Dagangan Berhad on 1 February 2014. INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS MD/CEO’s statement (continued) BUSINESS PERFORMANCE OVERVIEW Rising above the challenging market environment, our sustainability is attributed to our ability to change our business approach and adapt effectively, thus resulting in the strong financial performance for the year under review. The Retail Business segment witnessed significant changes in consumption behaviour, marked by cautious consumer spending. Furthermore, the implementation of managed float pricing mechanism effective 1 December 2014 resulted in pump price changes, in tandem with MOPS. This has in PETRONAS DAGANGAN BERHAD 014 turn, dampened the retail industry demand for both Diesel and Mogas. The narrowing price differential between RON95 and RON97 had also resulted in customers switching between the two products. Meeting the changing needs of our customers, the Retail Business focused on innovative products and differentiated services to deliver better value for money. Our product innovation leveraged on our Mercedes AMG PETRONAS Formula One™ partnership where PETRONAS’ superior fluid technology has propelled the team to win the INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2014 and 2015 Formula One™ Constructors Championship. This winning formula was engineered in collaboration with PETRONAS Technical Performance Consultant and Mercedes AMG PETRONAS Formula One™ world champion, Lewis Hamilton, working with our team of engineers and chemists. It was also tested at the laboratories, engine and vehicle testing facilities in Malaysia, Europe and USA. These PETRONAS Fluid Technology Solutions learnings were subsequently transferred from the Formula One™ tracks to the everyday motorists via enhancements in PETRONAS Primax fuels. Riding on the momentum achieved through the launch of the newly enhanced PETRONAS Primax 95 in 2014, Retail Business further strengthened the PETRONAS Primax brand via the introduction of the new PETRONAS Primax 97 with Advanced Energy Formula. The Euro 4M compliant new PETRONAS Primax 97 with Advanced Energy Formula was launched on 19 August 2015, ahead of the gazetted Euro 4M RON97 implementation timeline. Our innovative PETRONAS Primax and PETRONAS Dynamic Diesel fuel offerings were complemented by our differentiated services at our network of over 1,000 PETRONAS stations nationwide. We are committed to deliver under one roof convenience to our customers through our network of more than 760 full fledged Kedai Mesra, more than 1,500 Automated Teller Machine (ATM) terminals, over 800 Touch ‘n Go reload terminals, over 1,000 cashless payment terminals and close to 100 Quick Serve Restaurants. In response to a tougher cost environment, both our Commercial and LPG Businesses focused on higher yield segments for better value delivery, thus resulting in delivering b e t t e r margin p e rforman c e as c ompa r ed to the corresponding year under review. Supported by an extensive and reliable network of 17 fuel and 13 aviation terminals across Malaysia, the Commercial Business further diversified our product portfolio to include the latest addition of products, namely Petroleum Coke and Sulphur. ANNUAL REPORT 2015 015 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS MD/CEO’s statement (continued) AS MALAYSIA’S NO. 1 COOKING GAS, WE HAVE EIGHT DOMESTIC LPG BOTTLING PLANTS NATIONWIDE TO CATER TO THE HUGE DEMAND. TO FURTHER UNLOCK VALUE OF THIS SEGMENT, COST OPTIMISATION EFFORT AT THE DISTRIBUTION FACILITIES, INCLUDING BETTER CYLINDER MANAGEMENT, WHICH RESULTED IN LOWER OPERATING EXPENDITURE AND ENHANCED PROFITABILITY We further created new value through new Jet A-1 contracts with Turkish Airlines, British Airways and Lufthansa. The Commercial Business was also able to capture new opportunities arising from major infrastructure projects namely the Mass Rapid Transit construction as well as Pengerang development resulting in significant demand for Bitumen. Despite the slight volume reduction for subsidised household cylinders and commercial segments, LPG Business recorded a better margin performance. As Malaysia’s No. 1 Cooking Gas, we have eight domestic LPG bottling plants nationwide to cater to the huge demand. To further unlock value of this segment, cost optimisation effort at the distribution facilities, including better cylinder management, resulted in lower operating expenditure and enhanced profitability. The Lubricants Business’ key financial and business performance indicators were adversely impacted by cautious consumer spending and aggressive competition. To grow the business in this competitive landscape, Lubricants Business embarked on a transformation journey to consolidate our domestic Lubricants Businesses into Lub Dagangan Sdn Bhd which was subsequently renamed to PETRONAS Lubricants Marketing (Malaysia) Sdn Bhd (PLM(M)SB). The consolidation enabled further synergies thus achieving improved speed to market. During the year under review, PLM(M)SB continued to drive the implementation of our Route-to-Market (RTM) initiatives which aims to improve market penetration of our extensive PETRONAS DAGANGAN BERHAD 016 range of lubricant products, targeting Passenger Vehicles, Motorcycles, Commercial Vehicles, as well as Industrial and Marine segments. PLM(M)SB also focused on supply chain efficiency, business solutions reliability and development of our marketing capability. We had also introduced the new PETRONAS Syntium with ºCoolTech™, an upgraded formulation of base oils and additives that fight excessive engine heat. This product is available both locally and abroad. Our regional business also underwent a portfolio review to address the changing market environment. As a result of the review, we have announced PDB (Netherlands) B.V will divest our businesses in Vietnam. With the divestment expected to be completed by 2016, PETRONAS (Vietnam) Co. Ltd. and Thang Long LPG Company, Ltd. will cease to be indirect subsidiaries of PDB. For our regional business in the Philippines, PETRONAS Energy Philippines Incorporated (PEPI) achieved better gross margin performance as compared to the corresponding year under review due to our focus in the higher margin Visayas and Mindanao markets. For the year under review, PETRONAS International Marketing (Thailand) Company Limited continued to focus on brand building through intensive marketing and promotional programmes. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION OPERATIONAL EXCELLENCE Effective change in our operations’ approach is key to our short term sustainability in this challenging environment. To mitigate the downside risks arising from the volatile oil price environment, PDB focused on the implementation of our Integrated Inventory Management Strategy. Through this strategy, we achieved lower inventory days of four to five days in 2015 as compared to eight to nine days in 2014. This was achieved on the back of higher frequency of inventory replenishment and close monitoring of inventory days. On top of the inventory optimisation, we also further improved supply and distribution efficiency as well as cost optimisation efforts. Our primary and secondary distribution efficiency was further enhanced through smaller parcel deliveries via ship and road tanker rezoning. Our cost optimisation efforts include prudent spending, review and consolidation of contracts, utilisation of in house experts as well as adoption of alternative and innovative ideas. To ensure long term sustainability, we are committed to invest in our assets to ensure high performance thus translating into operational excellence and realisation of our vision to be the ”Brand of 1st Choice”. ANNUAL REPORT 2015 017 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS MD/CEO’s statement (continued) For the year under review, we further enhanced our supply and distribution facilities nationwide through the upgrade of our Miri Fuel Terminal and introduction of the low profile low flow rate dispenser at the KLIA aviation terminal. Through enhancements at our LPG terminals which includes the operationalisation of the Flexspeed facility at our Prai LPG Terminal, we saw our Overall Equipment Efficiency improved from 81.0% to 89.0% as compared to same corresponding year under review. We also continued to rejuvenate our PETRONAS stations nationwide to better serve our customers. Recognising people in the organisation as the most important asset in PDB, we embarked on a Groupwide initiative to inculcate accountability, thus optimising our pool of talents. The initiative included effective engagements at all levels and enhancements of existing capability and leadership development programmes. OCCUPATIONAL SAFETY, HEALTH AND ENVIRONMENT PDB is committed to ensuring the safety and health of our assets as well as our surrounding communities. We continued to improve our Health, Safety and Environment Management System (HSEMS) through enhancement of our controls in systems, resources, business processes and culture as guided by the PETRONAS Mandatory Control Framework and PETRONAS Technical Standards. PETRONAS DAGANGAN BERHAD 018 For the year under review, we continued to improve our HSE capabilities and communication, as well as enhance HSE risk management. We also have in place procedures to ensure effective incident management and emergency preparedness. Independent HSE assurance is also carried out to monitor our HSEMS effectiveness. Our efforts in enhancing our HSE practices has been recognised by the Malaysian Society for Occupational Safety & Health (MSOSH) as PDB achieved yet another success story in 2015 by sweeping six Gold Awards at the MSOSH 2014 Award after securing two Gold Awards the previous year. BUSINESS OUTLOOK FOR 2016 Despite the foreseeable challenging environment, PDB is committed to our vision of being ”Brand of 1st Choice”. To ensure sustainability in the current environment, PDB will continue to adapt and change our business strategies and operations’ approach in an effective and timely manner to ensure better value delivery across PDB. To capitalise on the changes in the consumers’ market, both the Retail and Lubricants Businesses will drive our brand building activities which anchors on quality products, customer-centric and reliable services and convenient access to our network. Leveraging on the Mercedes AMG PETRONAS Formula One™ partnership, both Businesses will work together with our business partners to deliver the right PETRONAS brand experience. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION With the cost environment expected to remain challenging in the short term, both our Commercial and LPG Business will focus on value driven growth and nurture sustainable long term partnerships. Cost optimisation across our supply chain remains a key focus area to ensure competitiveness and sustainable profitability. To further improve our responsiveness to changes in future environment, we will continue to protect and enhance our key assets for both facilities and people. We will build on the momentum inspired by the changes introduced during the year under review to further enhance value. ACKNOWLEDGEMENTS I would also like to take this opportunity to thank the Management Committee as well as the employees of PDB for your commitment to excellence. It is my pleasure to welcome onboard to the Management Committee, Ruziah Azdi Abd Rahman as the new Head of Corporate and Marketing Communications as well as Tariq Ashra Sulaiman as the new Head of Corporate Health, Safety and Environment. In conclusion, we are inspired by the results we have achieved from the changes implemented. The positive experiences gained from these tangible results as well as during the change process itself will go on to inspire further enhancements that will form an intricate symphony of transformations thus moving us to become the ”Brand of 1st Choice”. On behalf of PDB management and staff, I would like to express my deepest appreciation to the Board of Directors for your invaluable guidance during this challenging year. To our valued customers, business partners, regulatory bodies and agencies, and our parent company, PETRONAS, thank you for your unwavering support as well as feedback on our efforts. MOHD IBRAHIMNUDDIN BIN MOHD YUNUS Managing Director/Chief Executive Officer ANNUAL REPORT 2015 019 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS ABOUTUS Incorporated on 5 August 1982 and listed on the Main Board of Bursa Malaysia on 8 March 1994, PDB is the principal marketing arm of PETRONAS. It has since established itself as Malaysia’s leading retailer and marketer of downstream oil and gas products. PDB is committed to continuously deliver innovative products and differentiated services in its four core businesses of Retail, Commercial, LPG and Lubricants. In pursuit of its growth agenda, PDB leverages on PETRONAS’ extensive investment in R&D to ensure that it continues to offer world class quality petroleum products including Motor Gasoline (Mogas), Aviation Fuel, Diesel, Fuel Oil, LPG, Kerosene and Bitumen. An overall market leader in the downstream petroleum industry, PDB continues to be the market leader in the Commercial and LPG sectors while the Lubricants Business has sustained its performance, achieving robust growth over the years. PDB’s Retail Business has not only retained its strong performance but has emerged as Malaysia’s largest petroleum retail network operator with over 1,000 stations and more than 760 Kedai Mesra throughout the country. Committed to delivering enhanced customer experience, PDB has forged ahead in expanding its network of its retail stations, incorporating the one-stop convenience PETRONAS DAGANGAN BERHAD 020 centre concept of fuelling, dining, shopping, banking, car spa and other services, all under one roof, making it the preferred choice of Malaysian motorists. On the product technology front, PDB is focused on accelerating the growth of innovative and niche products via the PETRONAS Fluid Technology Solutions™ – a technology that was developed resulting from the Company’s years of experience from the dynamic international partnerships with the various Formula One™ teams including its current partner, MERCEDES AMG. This partnership has brought tremendous results with the MERCEDES AMG PETRONAS Formula One™ Team winning the FIA Formula One World Constructors’ Championship for two consecutive years. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2015 F1 WO6 HYBRID Over the years, the Company has built an extensive logistics and distribution system that has remained a key pillar of PDB’s strength. The comprehensive network of bulk and aviation depots, bunkering facilities as well as LPG bottling plants ensure a reliable supply of products at all times. Furthermore, PDB’s enhanced fleet of road tankers completes the value chain in ensuring a seamless delivery of its products to customers and dealers throughout Malaysia. Having expanded its presence internationally, PDB operates three downstream companies beyond Malaysian shores namely, PETRONAS ENERGY PHILIPPINES, INC (PEPI) in Philippines, PETRONAS (VIETNAM) CO.LTD (PVL) and THANG LONG LPG COMPANY LIMITED (TLLCL) in Vietnam, and PETRONAS INTERNATIONAL MARKETING (THAILAND) CO., LTD (PIM(T)CL) in Thailand. These companies are involved in the LPG and Lubricants businesses. TODAY, PDB IS PROUD THAT ITS ACHIEVEMENTS OVER THE PAST 34 YEARS HAVE BEEN BACKED BY THE CORE EXPERTISE OF ITS HIGHLY SKILLED WORKFORCE THAT CONSISTS OF MORE THAN 1,900 EMPLOYEES. THE COMPANY STRONGLY BELIEVES IN NURTURING AND GROWING TOGETHER WITH ITS PEOPLE AS IT PROVIDES A STRONG FOUNDATION TO CLEARLY POSITION ITSELF AS THE “BRAND OF 1ST CHOICE” FOR ALL STAKEHOLDERS. ANNUAL REPORT 2015 021 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS BUSINESS MODEL VALUE DRIVEN Robust Risk Management Practices and Sound Internal Controls Continuous Cost Optimisation Initiatives and Responsible Practices Performance Driven Culture and Customer Focused Mindset Shareholder Returns Superior Performing Assets with continuous HSE, Operational and ICT Excellence To be the “Brand of 1st Choice” Business Savvy with Excellent Competencies to Deliver Value Delivers Balanced Growth and Differentiated Customer Experience OPE CE RATION AL EXCELLEN “TO BE THE “BRAND OF 1ST CHOICE“, WE ARE COMMITTED TO DELIVER SUSTAINABLE AND BALANCED GROWTH TO OUR SHAREHOLDERS AND CUSTOMERS” PETRONAS DAGANGAN BERHAD 022 SUSTAINABLE GOVERNANCE Adheres to High Standards of Corporate Governance and Best Practices INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT KEY BUSINESS ENTITIES ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION PDB is a listed entity with subsidiaries incorporated in Malaysia, Thailand, Vietnam and Philippines. PDB’s major operating subsidiaries in Malaysia are PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD (Formerly known as Lub Dagangan Sdn Bhd) and PETRONAS AVIATION SDN BHD. PDB (Netherlands) B.V., a wholly owned subsidiary of PDB is an investment holding company for its international subsidiaries, namely PETRONAS ENERGY PHILIPPINES, INC., PETRONAS INTERNATIONAL MARKETING (THAILAND) CO., LTD., PETRONAS (VIETNAM) CO., LTD. and THANG LONG LPG COMPANY LIMITED. PDB’S DOMESTIC MAJOR SUBSIDIARIES 1. PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD (Formerly known as Lub Dagangan Sdn Bhd) PLM(M)SB’s key business activities are marketing and distribution of lubricant products in Malaysia. 2. PETRONAS AVIATION SDN BHD PAVSB’s key business activities are marketing of aviation fuel and technical consultancy services. PDB’S INTERNATIONAL SUBSIDIARIES 1. PDB (Netherlands) B.V. PDBN’s is an investment holding company for international subsidiaries. 2. PETRONAS ENERGY PHILIPPINES, INC. PEPI’s key business activities are bottling and distribution of LPG and marketing of lubricant products in Philippines. 3. PETRONAS INTERNATIONAL MARKETING (THAILAND) CO., LTD. PIM(T)CL’s key business activities are marketing of lubricant products in Thailand. 4. PETRONAS (VIETNAM) CO., LTD. PVL’s key business activities are bottling and distribution of LPG in Vietnam. 5. THANG LONG LPG COMPANY LIMITED TLLCL’s key business activities are storage and bottling of LPG and lease of a jetty in Vietnam. ANNUAL REPORT 2015 023 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS OUR PRODUCTS & SERVICES RETAIL 1.Fuels • RON95 – PETRONAS Primax 95 with Advanced Energy Formula • RON97 – PETRONAS Primax 97 with Advanced Energy Formula • Diesel – PETRONAS Dynamic Diesel 2.Convenience Stores • Kedai Mesra • Quick Serve Restaurants • Banking Facilities • Terminal Services • Courier Services •Others 3.Cards • • • • Loyalty card – PETRONAS Mesra Loyalty Programme Fleet card – PETRONAS SmartPay Co-Branded card – CIMB and Maybank Credit Cards Gift card – PETRONAS Gift Card PETRONAS DAGANGAN BERHAD 024 COMMERCIAL Product Usage Gasoline Fuel for bulk transportation Jet Fuel Aviation fuel for turbine engine aircrafts Kerosene Fuel for heating, lighting, cooking and small stationary internal combustion engine Diesel Suitable for industrial purposes especially for direct burning, i.e. boiler, furnace, dryer and etc Fuel Oil For boilers, furnaces, ovens and bunker fired engines Bitumen Widely used as a construction material in road construction, water proofing and insulation Sulphur Widely used across many industries including fibre, pharmaceutical, personal care products, steel pickling and water treatment system Petroleum Coke Normally used as a source of energy or source of carbon for industrial applications INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION LUBRICANTS LPG Household/Domestic • 12kg Cylinders • 14kg Cylinders Passenger Car Motor Oils • Premium Synthetic • Full and Semi Synthetic •Mineral • OEM Genuine Oils Industrial/Commercial • 50kg Cylinders • Bulk LPG LPG Distribution Channel LPG Cylinders LPG Bulk LPG Bottling Plants LPG Bottling Plants Dealers Direct Commercial Customers Customers Motorcycle Oils (4T and 2T) • Premium Synthetic • Full and Semi Synthetic •Mineral • OEM Genuine Oils Commercial Vehicle Lubricants • Heavy Duty Diesel Engine Oil • Long Drain Full Synthetic • Premium Full Synthetic • Semi Synthetic and Mineral Automotive Functional Fluids • Auto Transmission Fluids and Gear Oils •Greases • Radiator Coolant • Brake Fluids Industrial & Marine Lubricants • Hydraulic Oils • Compressor Oils • Turbine Oils • Agriculture Oils • Marine Oils • Metal Working Fluids • Fishing Boat Oils • Industrial Gear Oils Fully Branded Outlets • PETRONAS LubeXperts ANNUAL REPORT 2015 025 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS AREAS OF OPERATION (Domestic) Pulau Langkawi Prai Kota Bharu Bayan Lepas Kuala Terengganu Kertih Lumut MALAYSIA Kuala Lumpur Dengkil Subang Kuantan Kuala Lumpur International Airport Melaka Senai Pasir Gudang Johor Bahru JV depots and facilities are: 1. PS Pipeline Sendirian Berhad/KVDT Fuel Terminal 2. PS Terminal Sendirian Berhad (Tawau and Bintulu) 3. Kuala Lumpur Aviation Fuelling System Sdn Bhd 4. IOT Management Sdn Bhd 5. Tanjung Manis Oil Terminal Management Sdn Bhd 6. Asian Supply Base Sdn Bhd PETRONAS DAGANGAN BERHAD 026 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Bottling Plant Aviation Depot Kota Kinabalu Fuel Terminal Office Labuan Bunkering Facilities Sepangar Bay Sandakan Multi Product Pipeline Miri Tawau Bintulu Sibu Tanjung Manis Kuching Fuel: Aviation: LPG: 1.Prai 2.Melaka 3. Pasir Gudang 4.Kertih 5. Kuching (JV) 6.Bintulu 7. Sepangar Bay 8. Tawau (JV) 1.Langkawi 2. Bayan Lepas 3.Subang 4.KLIA 5.Senai 6.Kertih 7. Kuala Terengganu 8.Kuching 9.Sibu 10.Bintulu 11.Miri 12.Kota Kinabalu 13.Sandakan 1.Langkawi 2.Prai 3.Lumut 4. KVDT (JV) 5. Melaka (Refinery) 6. Pasir Gudang 7.Kuantan 8. Kertih (Refinery) 9. Kuching (JV) 10.Tanjung Manis (JV) 11.Bintulu (JV) 12.Miri 13.ASB Labuan (JV) 14.Labuan 15.Sepangar Bay 16.Sandakan 17.Tawau (JV) ANNUAL REPORT 2015 027 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS AREAS OF OPERATION ( International) Makati PHILIPPINES Naga Iloilo Iligan Davao GenSan LPG i.Iloilo ii.Iligan iii.Naga PETRONAS DAGANGAN BERHAD 028 iv.Davao v.GenSan vi.Makati Office Bottling Plant INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Hanoi Hai Phong Bangkok VIETNAM THAILAND Go Dau Ho Chi Minh LPG LUBRICANTS i.Hanoi ii. Hai Phong iii. Go Dau iv. Ho Chi Minh i.Bangkok Office Bottling Plant Lubricants Warehouse ANNUAL REPORT 2015 029 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES KEY MILESTONES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2000 • Launched new unleaded petrol, PETRONAS Primax 1981 •Operated its first service station at Taman Tun Dr. Ismail 1996 1987 • PDSB launched its first unleaded fuel, PRIMAS •Introduction of PETRONAS LUBRAM in the market, the first PETRONAS Lubricants 1982 • Incorporated as PDSB on 5 August PETRONAS DAGANGAN BERHAD 030 •Station reimaging and establishment of Kedai Mesra 1994 1985 •Introduced www.mesra.com.my website to establish online presence • Listed on the KLSE • Launched PRIMAS PX2 1992 • Converted to a public company on 21 August 2002 •Mesralink officially launched 2001 • PDB offers Kad Mesra, Real Rewards, Loyalty Programme to its customers INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2015 2010 • Launched PETRONAS Syntium °CoolTech™ • Introduced Euro 5 PETRONAS Dynamic Diesel in Johor • Introduced PETRONAS Primax 97 • Launched the new Euro 4M compliant PETRONAS Primax 97 with Advanced Energy Formula ahead of the government’s gazetted implementation date 2004 • The PETRONAS MERCEDES AMG Formula One™ Team wins the Formula One Constructors Championship for two consecutive years •Introduced PETRONAS Primax Baru •Launched first-of-its-kind LPLFRD in Southeast Asia at LIMA’15 2011 2006 • Launched new fuel, PETRONAS Primax 3 •Introduced PETRONAS Urania, PETRONAS Primax 95 and PETRONAS Dynamic Diesel • Official launch of 1001st PETRONAS station at Wangsa Maju • Consolidation of lubricants business into one entity that is PDB’s subsidiary, Lub Dagangan Sdn Bhd, which was then renamed as PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD •Launched PETRONAS Primax 95 Xtra 2009 2012 • Completed the LPG Flexspeed facility in Prai 2014 • Introduced PETRONAS Syntium 7000 lubricant •L a u n c h e d P E T R O N A S P r i m a x 9 5 w i t h Advanced Energy Formula •Appointed Lewis Hamilton, the driver of the MERCEDES AMG PETRONAS Formula One™ Team as the Technical Performance Consultant for PETRONAS Primax range of fuels and PETRONAS Syntium range of lubricants •The PETRONAS MERCEDES AMG Formula, One™ T e a m w i n s t h e F o r m u l a O n e Constructors Championship 2013 • Launched the Gas PETRONAS Home Delivery •Official launch of the first fully branded automobile workshop, PETRONAS LubeXperts • Launched first-of-its-kind twin stations namely, PETRONAS Solaris Serdang and PETRONAS Solaris Putra • Rollout of PDB’s Corporate Social Responsibility programme, “Water For Life” • Regional expansion to the Philippines and Thailand •Unveiled the improved PETRONAS SmartPay Chip Card • Completed the LPG Flexspeed facility in Melaka ANNUAL REPORT 2015 031 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE INFORMATION DIRECTORS REGISTERED ADDRESS Md Arif bin Mahmood (Chairman) Tower 1 PETRONAS Twin Towers Kuala Lumpur City Centre 50088 Kuala Lumpur Malaysia Tel :(+603) 2051 5000 Fax :(+603) 2026 5505 Mohd Ibrahimnuddin bin Mohd Yunus (MD/CEO) Vimala a/p V. R. Menon Lim Beng Choon Datuk Anuar bin Ahmad Erwin Miranda Elechicon Nuraini binti Ismail Ir Mohamed Firouz bin Asnan BOARD AUDIT COMMITTEE Vimala a/p V. R. Menon (Chairman) Lim Beng Choon Nuraini binti Ismail BUSINESS ADDRESS Level 30-33, Tower 1 PETRONAS Twin Towers Kuala Lumpur City Centre 50088 Kuala Lumpur Malaysia Tel :(+603) 2051 5000 Fax :(+603) 2026 5505 NOMINATION AND REMUNERATION COMMITTEE Lim Beng Choon (Chairman) Erwin Miranda Elechicon Ir Mohamed Firouz bin Asnan PRINCIPAL BANKERS CIMB Bank Berhad Malayan Banking Berhad STOCK EXCHANGE LISTING COMPANY SECRETARIES Hasnizaini binti Mohd Zain (LS 0009780) Yeap Kok Leong (MAICSA 0862549) Main Market of Bursa Malaysia Securities Berhad AUDITORS REGISTRAR Symphony Share Registrars Sdn Bhd Level 6, Symphony House Pusat Dagangan Dana 1 Jalan PJU 1A/46 47301 Petaling Jaya Selangor Darul Ehsan Malaysia Tel :(+603) 7841 8000 Fax :(+603) 7841 8151/7841 8152 PETRONAS DAGANGAN BERHAD 032 KPMG WEBSITE www.mymesra.com.my CUSTOMER SERVICE CENTRE (MESRALINK) Tel :1-300-88-8181 E-mail : [email protected] INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS GROUP CORPORATE STRUCTURE PETRONAS Dagangan Berhad NETHERLANDS MALAYSIA MALAYSIA MALAYSIA PDB (NETHERLANDS) B.V. PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD (FORMERLY KNOWN AS LUB DAGANGAN SDN BHD) PETRONAS AVIATION SDN BHD KUALA LUMPUR AVIATION FUELLING SYSTEM SDN BHD PDB: 100% Investment holding company for international subsidiaries PDB: 100% Sales and marketing of aviation fuel and technical consultancy services PDB: 100% PETRONAS ENERGY PHILIPPINES, INC. PDBN: 100% Bottling and distribution of LPG and marketing of lubricants Marketing and distribution of lubricants Ownership and operation of aircraft refuelling system at KLIA MALAYSIA PS PIPELINE SENDIRIAN BERHAD PDB: 50% Shell Malaysia Trading Sdn Bhd: 50% Operation of Multi-Product Pipeline and Klang Valley Distribution Terminal (MPP-KVDT) THAILAND PETRONAS INTERNATIONAL MARKETING (THAILAND) CO., LTD. PDBN: 100% Malaysia Airports Holdings Berhad: 20% Malaysia Airlines Berhad: 15% Marketing and distribution of lubricants PHILIPPINES PDB: 65% MALAYSIA PS TERMINAL SENDIRIAN BERHAD PDB: 50% Shell Timur Sdn Bhd: 50% Operation of joint depots and bottling plants in Tawau SAUDI ARABIA UNITED FUEL COMPANY LIMITED LIABILITY COMPANY PAV: 40% Asyad Holding Company for Commercial and Industrial Investment LLC: 33% Tama International Investment LLC: 27% Sales and marketing of aviation fuel and Into – Plane Operation at King Khaled International Airport, Kingdom of Saudi Arabia VIETNAM PETRONAS (VIETNAM) CO., LTD. PDBN: 100% Bottling and distribution of LPG MALAYSIA IOT MANAGEMENT SDN BHD PDB: 20% VIETNAM Shell Timur Sdn Bhd: 10% THANG LONG LPG COMPANY LIMITED Senari Synergy Sdn Bhd: 70% Operation of bulk and LPG terminal PDBN: 100% DUTA, INC. PHILIPPINES PDBN: 40% KAPARANGAN, INC. Alsons Consolidated Resources: 30% DUTA: 100% Masaligan, Inc: 30% Investment Holding 034 Shell Timur Sdn Bhd: 20% Operation of bulk fuel terminal PHILIPPINES PETRONAS DAGANGAN BERHAD TANJUNG MANIS OIL TERMINAL MANAGEMENT SDN BHD PDB: 20% Senari Synergy Sdn Bhd: 60% Storage and bottling of LPG and lease of a jetty Investment Holding MALAYSIA Subsidiary Jointly Controlled Associate INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT GROUP ORGANISATION STRUCTURE ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION MD/CEO Board Audit Committee • Business Technology • Corporate & Marketing Communications • Project Management Office Internal Audit LPG Business Retail Business Commercial Business LPG, Commercial and International Business PAVSB International Business Supply & Distribution PEPI Duta Finance PVL TLLCL HRM PLM(M)SB Corporate HSE Legal and Secretariat PIM(T)CL ANNUAL REPORT 2015 035 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW Strategic Objectives ACHIEVEMENTS STRATEGIC OBJECTIVES Domestic Retail Market Leadership Strategic Focus (2015 – 2019) 2015 Achievements • Launched the new PETRONAS Primax 97 with Advanced Energy Formula with Euro 4M specification. • A vast network of more than 1,000 PETRONAS stations and more than 760 Kedai Mesra. Maximising Value for LPG in Domestic and Growth in Selective Regional Markets • Sustained market leadership. • Sustained market leadership. • Preferred partner in Aviation industry. • Enhanced operational excellence. • Introduced new products, namely, Petroleum Coke and Sulphur. Domestic Lubricant Market Leadership and Growth in Selective Regional Markets • Consolidation of lubricants business into one entity that is PDB’s subsidiary, Lub Dagangan Sdn Bhd, which was then renamed as PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD. • Extended the RTM implementation in Sabah and Sarawak to drive growth and establish our position as a market leader. • Strengthen product branding and excellent customer experience. • Value driven growth through cost competitiveness. • Maximise value in domestic and regional markets. • Efficient sweating of existing network. • Preferred partner via differentiated and superior services. • Optimise cost on the back of an efficient supply and distribution network. • Profitable network expansion and management. • Grow market share via enhanced network channels in key target segments. • Enhance brand equity via Fluid Technology Solutions and superior product range. • Increase cost competitiveness via efficient supply chain. Refer to pg 86 (business review) PETRONAS DAGANGAN BERHAD 036 Value Driven Growth in Commercial Market Refer to pg 96 (business review) Refer to pg 104 (business review) Refer to pg 110 (business review) INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT STRATEGIC INITIATIVES ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION INTRODUCTION SUPPLY & DISTRIBUTION EFFICIENCY During the year under review, Dated Brent touched the highest point at USD66.65/bbl on 13 May 2015 before gradually sliding down to a low of USD36.00/bbl towards the end of 2015. While the decreasing oil price meant that consumers had more purchasing power at the Stations, the Company was exposed to lag loss effect resulting from higher inventory costs which impacted our profitability. The Company also recognised that the increasing operating costs could also further squeeze margins if the appropriate measures were not taken to address this. On top of the inventory optimisation, the Company had reevaluated its supply and distribution arrangements by improving small parcel deliveries via ships and secondary distribution rezoning. The Prai LPG Terminal demonstrated operational improvements due to the new LPG Flexspeed system that not only came with automated processes but also enabled manpower optimisation. With the introduction of this system, the Company managed to save RM1.5 million annually in operational expenditure. PDB was impacted by the decline in global oil prices, as reflected in the Company’s Quarter 4, 2014 financial results. Taking immediate actions, the PDB Management instructed each Division and Department to look into improving processes, including implementing the initiatives on inventory optimisation, supply and distribution efficiency as well as continuous cost reduction efforts. PDB also embarked on research and development initiatives by developing an innovative new fuel dispensing equipment for narrow bodied aircraft named LPLFRD or also known as “Gecko”. Through this innovation, the Company reduced 30.0% of its capital investment against its existing dispenser and eliminated maintenance cost for the hydraulic system. INVENTORY OPTIMISATION CONTINUOUS COST REDUCTION EFFORTS A major contributor to PDB’s improved performance during the year under review was the implementation of the Integrated Inventory Management Strategy. Under this Strategy, all business lines and enablers developed action plans to minimise lag loss exposure to PDB. These action plans were executed through rigorous efforts which included daily and weekly monitoring of petroleum product price trends to enable proactive actions to be taken. PDB changed its processes and procedures to ensure targets were achieved. The PDB Management urged all Divisions and Departments to practise prudent spending, review and consolidate existing contracts with customers and vendors, utilise in house expertise, actively seek alternative avenues and innovative ideas for the Company to achieve more with less, without compromising on quality or HSE standards. As a result, PDB achieved better performance margins, minimised the impact of oil price volatility amid lower inventory days, from an avarage of nine days in Quarter 4 2014 to an avarage of five days in 2015. RESULTS AND ACHIEVEMENTS Based on the implementation of the above initiatives, the Company improved its performance in 2015, as compared to the corresponding year under review. ANNUAL REPORT 2015 037 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STRATEGIC PRIORITIES 2 1 VISION • “Brand of 1st Choice” drives the core essence of what PDB stands for in terms of delivering quality, innovation, excellence and differentiating experience for petroleum products and services in Malaysia. 3 HUMAN CAPITAL STRATEGIC FOCUS • PDB is committed to continuously deliver innovative products and differentiated services in its four core businesses of Retail, Commercial, LPG and Lubricants. • PDB is driven to ensure our customers will continue to recognise, endorse and recommend PETRONAS as their foremost preferred brand in the petroleum retail industry. 4 RETURN TO SHAREHOLDERS • PDB has integrated its vision into our people, processes and procedures to make this aspiration a reality for each of its core businesses and across all levels of the Company. • PDB is consistently delivering good returns to our shareholders as we have established strong corporate governance practices to ensure the interests of our shareholders are protected. • PDB has adopted six PETRONAS Cultural Beliefs for its employees namely; Results Matter, Own It!, Focused Execution, Nurture Trust, Tell Me and Shared Success. • PDB strengthened our fundamentals to ensure continuous delivery of sustainable returns to our shareholders. PETRONAS DAGANGAN BERHAD 038 INSPIRING CHANGE BUSINESS OVERVIEW STRATEGIC ALLIANCES SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION ANNUAL REPORT 2015 039 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CODE OF ETHICS AND BUSINESS CONDUCT PDB has adopted the PETRONAS CoBE whereby it is a general reference for use in all the countries in which PETRONAS conducts operations. The CoBE, together with the PETRONAS Shared Values, will serve as a guide on how employees are expected to conduct themselves in their work. The CoBE will not only promote legal and procedural compliance, but it will also provide a moral compass to ensure that employees’ individual behaviour is in line with the PETRONAS Shared Values. The CoBE contains detailed policy statements on the standards of behaviour and ethical conduct expected of each individual to whom the CoBE applies. The CoBE applies to all employees and directors within the PETRONAS Group worldwide. PETRONAS also expects that contractors, subcontractors, consultants, agents, representatives and others performing work or services for or on behalf of PETRONAS will comply with the relevant parts of the CoBE when performing such work or services. In particular, the CoBE expressly prohibits improper solicitation, bribery and other corrupt activities not only by employees and directors, but also by third parties performing work or services for or on behalf of companies in the PETRONAS Group. The implementation of the CoBE is not merely to promote proper legal compliance but also to ensure that the individual behaviour of its employees, members of the Board of Directors and third parties performing work or services for and on behalf of PETRONAS Group are in line with the PETRONAS Shared Values, namely Loyalty, Integrity, Professionalism and Cohesiveness. The CoBE has a detailed outline of the Company’s expectations and has incorporated the employees’ duties that are usually an ‘implied’ part of the employment contract as ‘expressed terms’ in the CoBE. Since integrity is a vital part of the Company, all employees are expected to conduct themselves accordingly with the Company’s interests in mind. CORPORATE INTEGRITY PDB has a zero tolerance policy against all forms of bribery and corruption. To supplement the objectives of CoBE, PDB has adhered to the PETRONAS Anti-Bribery and Corruption Policy and Guidelines (ABC Manual) which guides employees on matters concerning how to deal with improper solicitation, bribery and other corrupt activities. PDB also implemented the PETRONAS Whistleblowing Policy to provide an opportunity for employees and members of the public to disclose any improper conduct within the Group. In the year under review, PDB embarked on several related programmes to strengthen and ensure a good governance culture exists within the Company such as adoption of CoBE PETRONAS DAGANGAN BERHAD 040 by its International Subsidiaries, including PIM(T)CL and PEPI, effective 31 March 2015 and 1 October 2015 respectively. Other programmes held were five CoBE refresher sessions for its employees; conducted several briefings on Substance Misuse Programme; performed six random Drug Testing sessions on 80 employees; delivered three Industrial Relations upskilling programme for Line Managers/Superiors; organised an Employee Education and Awareness Programme on Integrity and Corruption in collaboration with the Chief Integrity Officer’s office. In addition, ten of PDB’S main contractors had also signed the Corporate Integrity Action Pledge which signified the agreement and commitment towards adoption of Corporate Integrity at their organisation. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT KEY RISKS AND OPPORTUNITIES ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION INTRODUCTION PDB remains a strong industrial player despite the risks and uncertainties it is facing, in particular the downward trend of oil price, weakening Ringgit and market deregulation. KEY RISKS OPPORTUNITIES During the year under review, oil price touched the highest point at USD66.65/bbl on 13 May 2015 before gradually sliding down to a low of USD36.00/bbl towards the end of 2015. The continuous fall in oil price in 2015 has increased PDB’s exposure due to intermonth price variance leading to lag loss effect impacting our margins. In view of the downward trend in oil price, the Company has strengthened its processes to ensure effective inventory management is conducted, especially during this critical period. The weakening of the Ringgit since May 2015 had also impacted Malaysia’s economy during the year under review. However, PDB was not materialy exposed to the fluctuation of currency as the Company relied on domestically sourced products, in which the transactions were Ringgit denominated. The Government had announced the enforcement dates of Euro 4M and Euro 5 specifications for Diesel and Mogas in Malaysia. In light of this, PDB launched its new PETRONAS Primax 97 with Advanced Energy Formula, the first RON97 fuel to meet the Euro 4M specifications on 19 August 2015, two weeks ahead of the gazetted 1 September 2015 enforcement date. The Malaysian Government had announced the implementation of a managed float pricing mechanism for Diesel and RON95 effective 1 December 2014. The possibility of full market deregulation implementation for free float market base pricing is also a factor that the Company monitors closely. Starting January 2014, all Diesel powered vehicles entering Singapore were required to meet the permissible levels of smoke opacity to below 40 Hartridge Smoke Unit. To capture this opportunity, PDB had made available Euro 5 diesel at two of its stations, namely, at PS Lebuhraya Pasir Gudang and PS Gelang Patah during the year under review. ANNUAL REPORT 2015 041 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS BOARD OF DIRECTORS from left: • • • • Nuraini binti Ismail • Datuk Anuar bin Ahmad • Vimala a/p V. R. Menon • Lim Beng Choon Md Arif bin Mahmood (Chairman) • Mohd Ibrahimnuddin bin Mohd Yunus (MD/CEO) Ir Mohamed Firouz bin Asnan • Erwin Miranda Elechicon Company Secretaries: Hasnizaini binti Mohd Zain • Yeap Kok Leong PETRONAS DAGANGAN BERHAD 042 ANNUAL REPORT 2015 043 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS PROFILE OF DIRECTORS MD ARIF BIN MAHMOOD Nationality Malaysian Age/Gender/Ethnicity 53/Male/Malay Date of Appointment 16 April 2015 Md Arif Mahmood is the Chairman and a Non-Independent Non-Executive Director of PETRONAS Dagangan Berhad. He holds a Bachelor of Science in Electrical Engineering (summa cum laude) from Boston University, USA and a Masters of Business Administration from Massachusetts Institute of Technology, USA. His vast experience in the oil and gas industry spans more than 30 years. He joined PETRONAS in 1984 and spent the first 10 years of his career as a system/measurement engineer covering various facets of engineering, design, construction, commissioning, technical services and operations. He has also held various senior positions in PETRONAS including Senior Vice President of Corporate Strategy, Vice President of Oil Business, Managing Director/ Chief Executive Officer of ASEAN Bintulu Fertiliser Sdn Bhd, Senior General Manager of Retail Business Division, PETRONAS Dagangan Berhad and General Manager (Gas Processing – Plant B) of PETRONAS Gas Berhad. He is currently the Executive Vice President and CEO of the Downstream Business, PETRONAS. He is a member of PETRONAS Board, Executive Committee, People Development Committee and Talent Council. He chairs the Board of PETRONAS Chemicals Group Berhad and a number of PETRONAS’ subsidiaries. He is also a Member of PETRONAS University of Technology Industry Advisory Panel. On 1 May 2015, he joined the Board of PETRONAS Ch e m i ca l s Gr o up B e rh a d a s a N on - I n d e pe n d e n t Non-Executive Director and Chairman. PETRONAS DAGANGAN BERHAD 044 He was appointed to the Board of PETRONAS Dagangan Berhad on 16 April 2015. During the financial year under review, he attended four Board meetings. He complies with Paragraph 15.06(1) of the MMLR of Bursa Malaysia with two directorships in the listed issuers as follows: (i) PETRONAS Dagangan Berhad; and (ii) PETRONAS Chemicals Group Berhad. He has never been charged for any offence within the past 10 years and has no family relationship with any Director or Major Shareholder of the Company nor any conflict of interest with the Company. He has completed the Mandatory Accreditation Programme as required by Bursa Malaysia. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION MOHD IBRAHIMNUDDIN BIN MOHD YUNUS Mohd Ibrahimnuddin Mohd Yunus is the Managing Director and the Chief Executive Officer (CEO) of PETRONAS Dagangan Berhad. He holds a Bachelor’s Degree in Economics from York University, Ontario, Canada. Having been with PETRONAS for over 29 years, his professional experience spans across Marketing and Trading, Human Resource Management as well as Corporate Affairs. He has held several Senior Management positions prior to his current appointment. He was previously the CEO of PETRONAS LNG Sdn. Bhd. and prior to that, he was the Head of Compensation and Benefits, Human Resource Management, PETRONAS. He was also assigned as the CEO of PT PETRONAS Niaga Indonesia in 2007. Nationality Malaysian Age/Gender/Ethnicity 52/Male/Malay Date of Appointment 1 February 2014 This is his second stint at PETRONAS Dagangan Berhad as he led the LPG Business in 2005. A large part of his PETRONAS career was at PETRONAS Trading Corporation Sdn. Bhd., where he spent 13 years and his last position there was as General Manager of LPG and Petroleum Products Trading. During the financial year under review, he attended five Board meetings. He complies with Paragraph 15.06(1) of the MMLR of Bursa Malaysia with one directorship in the listed issuer that is PETRONAS Dagangan Berhad. He has never been charged for any offence within the past 10 years and has no family relationship with any Director or Major Shareholder of the Company nor any conflict of interest with the Company. ANNUAL REPORT 2015 045 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS PROFILE OF DIRECTORS (continued) LIM BENG CHOON Nationality Malaysian Age/Gender/Ethnicity 56/Male/Chinese Date of Appointment 13 August 2012 Lim Beng Choon is a Senior Independent Non-Executive Director, Chairman of the Nomination and Remuneration Committee, and a member of the Board Audit Committee of PETRONAS Dagangan Berhad. He holds a Bachelor of Science (Hons) in Mathematics and Computer Science from the Australian National University, Canberra, Australia. He was the Country Managing Director at Accenture, the global consulting, technology and outsourcing company, before he retired in 2009. He held various positions during his 28-year tenure at Accenture, including that of Managing Partner for Accenture’s Resources Industry Group (Oil and Gas, Chemicals, Utilities and Natural Resources) in Southeast Asia. He has attended numerous Accenture Management Training Programmes around the globe, including the IMD Leadership Programme in Switzerland. He also had oversight of their Management Consulting practice across industries for the ASEAN region. His extensive experience in management consulting spans strategy formulation, operational consulting and merger integrations. He has led complex projects to deliver transformational change for Malaysian and foreign multinational companies. Prior to moving into management consulting, he was in technology consulting covering Information Technologies strategies and system integration work. Currently, he serves as a Trustee in the ECM Libra Foundation, actively advising on their welfare initiatives. He is an Independent Non-Executive Director on the boards of PETRONAS Gas Berhad and MISC Berhad as well as a member of various board committees. PETRONAS DAGANGAN BERHAD 046 He was appointed to the Board of PETRONAS Dagangan Berhad on 13 August 2012. During the financial year under review, he attended five Board meetings, four Board Audit Committee meetings and two Nomination and Remuneration Committee meetings. He complies with Paragraph 15.06(1) of the MMLR of Bursa Malaysia with three directorships in the listed issuers as follows: (i) PETRONAS Dagangan Berhad; (ii) PETRONAS Gas Berhad; and (iii) MISC Berhad. He has never been charged for any offence within the past 10 years and has no family relationship with any Director or Major Shareholder of the Company nor any conflict of interest with the Company. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION VIMALA A/P V. R. MENON Nationality Malaysian Age/Gender/Ethnicity 61/Female/Indian Date of Appointment 18 November 2011 She is currently a member of the Board of Trustees of PEMANDU Corporation and a Senior Independent NonExecutive Director, Audit Committee Chairman and a member of the Nomination and Remuneration Committee of PETRONAS Chemicals Group Berhad. She is also an Independent Non-Executive Director and Audit Committee Chairman of Cycle & Carriage Bintang Berhad. On 1 July 2015, she joined the Board of DiGi.Com Berhad as Independent Non-Executive Director and member of the Audit and Risk Committee. Vimala V. R. Menon is an Independent Non-Executive Director and the Chairman of the Board Audit Committee of PETRONAS Dagangan Berhad. She is a Chartered Accountant, a Fellow of the Institute of Chartered Accountants in England and Wales, and a member of the Malaysian Institute of Accountants. She began her career at Deloitte KassimChan in 1982. In 1984, she joined Edaran Otomobil Nasional Berhad (“EON Berhad”) and subsequently retired in 2007 as Executive Director of Finance and Corporate Services. She was Director of Finance and Corporate Services at Proton Holdings Berhad from 2008 to 2009. At various times from 1990 to 2006, she served on the boards of EON Berhad, EON Bank Berhad, Jardine Cycle & Carriage Limited and PT Astra International Tbk, Indonesia. She was appointed to the Board of PETRONAS Dagangan Berhad on 18 November 2011. During the financial year under review, she attended five Board meetings and four Board Audit Committee meetings. She complies with Paragraph 15.06(1) of the MMLR of Bursa Malaysia with four directorships in the listed issuers as follows: (i) (ii) (iii) (iv) PETRONAS Dagangan Berhad; PETRONAS Chemicals Group Berhad; DiGi.Com Berhad; and Cycle & Carriage Bintang Berhad. She has never been charged for any offence within the past 10 years and has no family relationship with any Director or Major Shareholder of the Company nor any conflict of interest with the Company. ANNUAL REPORT 2015 047 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS PROFILE OF DIRECTORS (continued) DATUK ANUAR BIN AHMAD Nationality Malaysian Age/Gender/Ethnicity 62/Male/Malay Date of Appointment 1 August 2014 Datuk Anuar Ahmad is a Non-Independent Non-Executive Director of PETRONAS Dagangan Berhad. He holds a Bachelor of Science (Econs) from the London School of Economics and Political Science, University of London, United Kingdom and attended Harvard Business School’s Advanced Management Programme (AMP), USA. He joined PETRONAS in 1977 and has held various senior managerial positions in the International Marketing Division and Corporate Planning Unit of PETRONAS Trading Corporation Sdn Bhd and PETRONAS Dagangan Berhad, respectively. Datuk Anuar has also held the positions of Vice President of Oil Business, Vice President of Human Resource Management and Executive Vice President of Gas and Power Business, PETRONAS. Datuk Anuar previously served PETRONAS Dagangan Berhad as its Managing Director/Chief Executive Officer from 1 July 1998 until 1 October 2002. He was appointed as Chairman of PETRONAS Dagangan Berhad from 3 October 2005 to 17 August 2010. He was also the Chairman of PETRONAS Gas Berhad from 17 August 2010 to 15 May 2014. He was a member of the PETRONAS Executive Committee, PETRONAS Management Committee, and on the Board of PETRONAS, until he retired from PETRONAS on 15 April 2014. Currently, he is a Senior Independent Non-Executive Director of E.A. Technique (M) Berhad and Independent Non-Executive Director ENRA Group Berhad (formerly known as Perduren (M) Berhad), both of which are companies listed on Bursa Malaysia. PETRONAS DAGANGAN BERHAD 048 He was appointed to the Board of PETRONAS Dagangan Berhad on 1 August 2014. During the financial year under review, he attended five Board meetings. He complies with Paragraph 15.06(1) of the MMLR of Bursa Malaysia with three directorships in the listed issuers as follows: (i) PETRONAS Dagangan Berhad; (ii) ENRA Group Berhad (formerly known as Perduren (M) Berhad); and (iii) E.A. Technique (M) Berhad. He has never been charged for any offence within the past 10 years and has no family relationship with any Director or Major Shareholder of the Company nor any conflict of interest with the Company. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION ERWIN MIRANDA ELECHICON Nationality Filipino Age/Gender/Ethnicity 57/Male/Filipino Date of Appointment 1 August 2014 Vice-President responsible for the Fabric & Home Care category in Southeast Asia, Australia/New Zealand and India until 2005. He joined Jollibee Foods Corporation, the largest food service company in Southeast Asia, in 2006 as a member of its Corporate Management Committee. He took on leadership assignments for the next five years in Jollibee Foods’ subsidiary companies as the President and CEO of the Greenwich Pizza Company, and Fresh N’ Famous Foods, Inc. (Chowking – chinese quick service restaurant chain). He was also the Head of International Business Development of Jollibee Foods Corporation. Erwin Miranda Elechicon is an Independent Non-Executive Director and a member of the Nomination and Remuneration Committee of PETRONAS Dagangan Berhad. He holds a Bachelor of Arts Degree in Economics, cum laude, from the Ateneo de Manila University, Philippines. He had attended courses in Finance at Columbia Business School and in Marketing at Kellogg School of Management, USA. He has 37 years marketing and general management experience in the consumer goods, food service, advertising and business process outsourcing industries across Asia. He began his career at Procter & Gamble Philippines (“P&G”) in 1979, and has held positions of increasing responsibility at the world’s largest consumer goods company. In the course of his career at P&G, Erwin has lived and worked in India, Malaysia, Singapore and Vietnam, as well as the Philippines. His last role at P&G was as He is currently Chairman of Assurant BPO Solutions, Inc., a Philippine business process outsourcing company. He is also a member of the Board of Directors of U-Bix Corporation, one of the Philippines’ largest integrated office systems and service providers; and of Alliance Select Foods International, Inc., a leading canned tuna and smoked salmon manufacturer. He was appointed to the Board of PETRONAS Dagangan Berhad on 1 August 2014 and was subsequently appointed as a member of the Nomination and Remuneration Committee on 7 August 2014. During the financial year under review, he attended four Board meetings and one Nomination and Remuneration Committee meeting. He complies with Paragraph 15.06(1) of the MMLR of Bursa Malaysia with one directorship in the listed issuer that is PETRONAS Dagangan Berhad. He has never been charged for any offence within the past 10 years and has no family relationship with any Director or Major Shareholder of the Company nor any conflict of interest with the Company. ANNUAL REPORT 2015 049 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS PROFILE OF DIRECTORS (continued) NURAINI BINTI ISMAIL Nationality Malaysian Age/Gender/Ethnicity 53/Female/Malay Date of Appointment 18 November 2011 Nuraini Ismail is a Non-Independent Non-Executive Director and member of the Board Audit Committee of PETRONAS Dagangan Berhad. She is a Fellow of the Association of Chartered Certified Accountants (ACCA), United Kingdom. She joined PETRONAS in 1992 and is currently the Vice President of Treasury, PETRONAS. Prior to assuming this role, she has held various senior positions in the PETRONAS Group including Senior General Manager, Group Treasury of PETRONAS, General Manager, Finance and Accounts Services and General Manager, Commercial Services of Malaysian International Trading Corporation Sdn. Bhd. Her work experience covers several areas including treasury, audit, tax, corporate finance, corporate planning, methods and systems, financial and management accounting, group budget, group consolidation, trade finance, credit control, loans rehabilitation, financial analyst, bank operations, logistics and operations. Prior to PETRONAS, she had served in various organisations including Bank Bumiputra Malaysia Berhad, Bumiputra Merchant Bankers and Mayban Finance Berhad. She is also a board member and committee member of several companies within the PETRONAS Group. PETRONAS DAGANGAN BERHAD 050 She was appointed to the Board of PETRONAS Dagangan Berhad on 18 November 2011. During the financial year under review, she attended four Board meetings and four Board Audit Committee meetings. She complies with Paragraph 15.06(1) of the MMLR of Bursa Malaysia with one directorship in a listed issuer that is PETRONAS Dagangan Berhad. She has never been charged for any offence within the past 10 years and has no family relationship with any Director or Major Shareholder of the Company nor any conflict of interest with the Company. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION IR MOHAMED FIROUZ BIN ASNAN Nationality Malaysian Age/Gender/Ethnicity 50/Male/Malay Date of Appointment 6 October 2015 Sabah and Labuan, and Head of Sabah Operations under PETRONAS Carigali Sdn Bhd. He was also the Country Chairman of PETRONAS Vietnam and General Manager of Business Development, Corporate Planning and Development Division where he was responsible for planning, identifying and evaluating new business opportunities, including mergers and acquisitions. Ir Mohamed Firouz Asnan is a Non-Independent Non-Executive Director and a member of the Nomination and Remuneration Committee of PETRONAS Dagangan Berhad. He holds a Bachelor of Science in Civil Engineering from University of Louisiana at Lafayette, USA in 1987 and then attained his Masters of Business Administration from Massachusetts Institute of Technology, USA as a Sloan Fellow in 2001. He is a registered professional engineer and a member of the Institution of Engineers, Malaysia. He joined PETRONAS in 1989 and is currently the Vice President of Oil Business, a post he has held since 1 September 2015. He is responsible for managing PETRONAS Oil Business which consists of refining, trading and marketing of crude and petroleum products. Prior to his current position, he has held a number of senior management positions within the PETRONAS Group of Companies including Chairman of PETRONAS Between 2001 and 2003, he was seconded to the PETRONAS Dubai Office where he was responsible for identifying and developing growth opportunities for PETRONAS in the Middle East, North Africa and Central Asia Region. Prior to that, he had served in the Corporate Planning Unit as a Business Planner and later as the Business Performance Manager responsible for performance reporting for the entire PETRONAS Group. He was also part of the team working on the institutionalisation of value based management practices for PETRONAS Group. On 1 October 2015, he joined the Board of MISC Berhad as a Non-Independent Non-Executive Director. He was appointed to the Board of PETRONAS Dagangan Berhad on 6 October 2015. During the year under review, he attended two Board meetings. He complies with Paragraph 15.06(1) of the MMLR of Bursa Malaysia with two directorships in the listed issuers as follows: (i) PETRONAS Dagangan Berhad; and (ii) MISC Berhad. He has never been charged for any offence within the past 10 years and has no family relationship with any Director or Major Shareholder of the Company nor any conflict of interest with the Company. He has completed the Mandatory Accreditation Programme on 9 and 10 December 2015 as required by Bursa Malaysia. ANNUAL REPORT 2015 051 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS MANAGEMENT Mohd Ibrahimnuddin bin Mohd Yunus Managing Director/Chief Executive Officer Shaharuddin bin Muhammad Sidek Head, Retail Business Division Puteri Liza Elli Sukma Chief Financial Officer PETRONAS DAGANGAN BERHAD 052 Lu Jia Lih Head, LPG, Commercial and International Business Division INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION COMMITTEE Zubair bin Abdul Razak CEO, PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD (Formerly known as Lub Dagangan Sdn Bhd) Manisah binti Shaari Head, Human Resource Management Division Mohd Shobri bin Abu Bakar Head, Supply and Distribution Division Ruziah Azdi binti Abd Rahman Head, Corporate and Marketing Communications Department Hasnizaini binti Mohd Zain Head, Legal and Secretariat Division Tariq Ashra bin Sulaiman Head, Corporate Health, Safety and Environment Department ANNUAL REPORT 2015 053 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS MANAGEMENT COMMITTEE MEMBER’S PROFILE Managing Director/ Chief Executive Officer MOHD IBRAHIMNUDDIN BIN MOHD YUNUS Chief Financial Officer PUTERI LIZA ELLI SUKMA Puteri Liza Elli Sukma, a Malaysian aged 43, was appointed as the Chief Financial Mohd Ibrahimnuddin Mohd Yunus, a Officer of PETRONAS Dagangan Berhad Malaysian aged 52, was appointed as on 1 December 2013. the MD/CEO of PETRONAS Dagangan Berhad on 1 February 2014. Starting out as an auditor at KPMG Melbourne, Australia in 1994, Puteri Liza Having been with PETRONAS for over joined PETRONAS Group Finance in 29 years, his professional experience 1997 before moving to the Planning cuts across Marketing and Trading, and Resource Allocation Unit and Human Resource Management as well subsequently, Group Strategic Planning as Corporate Affairs. He has held of PETRONAS in 2004. She then moved several senior management positions to PETRONAS Gas Berhad in 2007 prior to his current appointment. where she became the Senior Manager of the Financial and Management He was previously the CEO of Accounting Department. She then went PETRONAS LNG Sdn Bhd and before on to head the Finance Division of that, the Head of Compensation & several PETRONAS Group’s subsidiaries Benefits, Human Resource Management including of PETRONAS. He was also the CEO of Corporation Sdn Bhd prior to assuming PT PETRONAS Niaga Indonesia in the position of Chief Financial Officer 2007. This is his second stint at of PETRONAS Dagangan Berhad. PETRONAS Trading PETRONAS Dagangan Berhad as he had led the LPG Business in 2005. He Puteri Liza graduated with a Bachelor spent a large part of his career attached of Commerce (Accounting) Degree to PETRONAS Trading Corporation Sdn from the University of New South Bhd where he spent 13 years as the Wales, Australia and is a member of the General Manager of LPG and Petroleum Chartered Accountants Australia and Products Trading. In addition, Mohd New Zealand. Ibrahimnuddin is currently a member of Advisory Council Visa Asia Pacific. Ibrahimnuddin holds a Bachelor’s Degree in Economics from York University, Ontario, Canada. PETRONAS DAGANGAN BERHAD 054 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Head, Retail Business Division SHAHARUDDIN BIN MUHAMMAD SIDEK Shaharuddin Muhammad Sidek, a Malaysian aged 51, assumed the role of Head of Retail Business Division of PETRONAS Dagangan Berhad on 1 January 2014. Shaharuddin’s career in PETRONAS began in 1985 when he joined PETRONAS Gas Sdn Bhd’s Sales and Finance Department as a trainee. After a short stint with the PETRONAS Group Strategic Planning Division, he returned to PETRONAS Gas Berhad in 1997. In 2004, he was seconded to PETRONAS’ Corporate Strategy Division to assist in the Integrated Transition Programme and later returned to PETRONAS Gas Berhad as the Senior Manager for the Commercial Division. Later that year, he was appointed as the Head of PETRONAS Gas and Power Business Development for the Thailand market. Two years later, he joined Malaysia LNG Sdn Bhd as the General Manager of the Marketing and Trading Division for emerging markets covering China, India and Southeast Asia. Head, LPG, Commercial and International Business Division LU JIA LIH Lu Jia Lih, a Malaysian aged 56, joined PETRONAS Dagangan Berhad as the Head of LPG, Commercial and International Business Division on 1 January 2014. Lu started her career with PETRONAS in 1982 as a Section Head for the IMD where she subsequently held several positions in Operations, Planning and Trading in IMD for the next 15 years. In 1997, Lu joined Malaysia LNG Tiga Sdn Bhd as the General Manager of Business Development in the MLNG Tiga Project. Later in 2005, she joined Malaysian International Trading Corporation Sdn Bhd as the General Manager for its polymer division and then as the General Manager of International Business. Thereafter, she was assigned as PETRONAS’ Head of Portfolio Management – Thailand in the EVP (Downstream) Office in 2010. In 2011, she was appointed the CEO of In 2008, he was entrusted to head several of PETRONAS’ special projects including the procurement of LNG for Peninsular Malaysia and Head Project Directorate Sabah Sarawak Integrated Oil & Gas Project before being appointed as the Head of Power Business, under the Infrastructure and Utilities, Gas and Power Business, PETRONAS. PVL, a position she held until 31 Shaharuddin is an economics graduate from the University of Toledo, USA. Kebangsaan Malaysia. December 2013. Lu has attended senior management CEO, PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD (Formerly known as Lub Dagangan Sdn Bhd) ZUBAIR BIN ABDUL RAZAK Zubair Abdul Razak, a Malaysian aged 51, assumed his position as CEO of PLM(M)SB on 1 January 2015. Zubair began his career in PETRONAS as a Project Engineer in PETRONAS Refining and Marketing Division in 1987. From 1989 to 2001, he served in PETRONAS Penapisan (Melaka) Sdn Bhd, holding various positions within the Company. In 2001, Zubair joined PETRONAS Dagangan Berhad as a Manager and was subsequently promoted as the Senior Manager of the Engineering Department, Supply and Distribution Division. He assumed the position of the General Manager of LPG Business Division in 2009 before being appointed as the Head of Supply and Distribution Division in 2013. Zubair graduated in Mechanical Engineering from the University of Southwestern Louisiana, USA in 1986. and leadership programmes from the world’s leading business schools including INSEAD in 1999 and Harvard Business School in 2007. She holds a Bachelor of Economics from Universiti ANNUAL REPORT 2015 055 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS MANAGEMENT COMMITTEE MEMBER’S Profile (continued) Head, Supply and Distribution Division Head, Human Resource Management Division MOHD SHOBRI BIN ABU BAKAR MANISAH BINTI SHAARI Mohd Shobri Abu Bakar, a Malaysian joined PETRONAS Dagangan Berhad as aged 55, joined PETRONAS in 1982. He its Head of Human Resource assumed the role of Head of Supply Management Division on 1 November and Distribution Division, overseeing 2012. Manisah Shaari, a Malaysian aged 52, the Company’s end to end integrated supply chain distribution since Manisah began her career at PETRONAS 1 January 2014. in 1987 and she has since served in various Human Resource Management Prior to his appointment as General functions within the PETRONAS Group Manager in 2005, Mohd Shobri served including in the Supply and Distribution Division Company, PETRONAS Maritime of the Company for 23 years, during Services Sdn Bhd, Malaysia International which he held various management Trading Corporation Sdn Bhd and positions covering project management, PETRONAS Trading Corporation Sdn maintenance, logistics planning, Bhd. She has played an important role operations and distribution. in leading and driving the development PETRONAS Holding and implementation of people strategy He then oversaw the expansion of as well as managing the operations of PETRONAS Lubricants Unit as its cross discipline HR processes General Manager in the Asia market. In throughout her 28-year tenure with 2007, he was appointed as the Head of the Group. Lubricants Business Division for the Company, a position which he held Manisah obtained her degree in until 31 December 2013. Business Administration from Ohio University, USA and holds a Masters in An engineer by training, Mohd Shobri Business Administration from Toledo graduated with a degree in Mechanical University, USA. Engineering from Universiti Teknologi Malaysia. Mohd Shobri also serves as Directors in various subsidiary companies within the Group. PETRONAS DAGANGAN BERHAD 056 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Head, Corporate and Marketing Communications Department Head, Legal and Secretariat Division Head, Corporate Health, Safety and Environment Department RUZIAH AZDI BINTI ABD RAHMAN HASNIZAINI BINTI MOHD ZAIN TARIQ ASHRA BIN SULAIMAN Ruziah Azdi Abd Rahman, a Malaysian Hasnizaini Mohd Zain, a Malaysian aged Tariq Ashra Sulaiman, a Malaysian aged aged 52, was appointed as the 41, was appointed as the Joint Company 37, joined PETRONAS Dagangan Berhad Head of Corporate and Marketing Secretary of PETRONAS Dagangan on 16 February 2015 as the Head of Communications Department on Berhad on 8 August 2014. She is also Corporate Health, Safety and 1 December 2015. the Company Secretary for PETRONAS Environment Department. Dagangan Berhad’s subsidiaries and Ruziah has more than 25 years of experience in retail services, advertising and promotions, franchise development, media as well as branding. She has held various senior management positions in PDB, PETRONAS Chemicals Group and the East Coast Economic Region Development Council. In her current position, she is responsible for the planning, development and implementation of all corporate and product branding strategies, stakeholder and reputation management strategies for PDB as well as overall digital presence. Ruziah holds a Bachelor of Science in Business Management (Economics and Finance) from University of Tennessee, USA. joint venture companies. Tariq joined PETRONAS in September 2001 as a Process Engineer in Hasnizaini joined PETRONAS to manage PETRONAS Chemicals Fertiliser Kedah the Corporate Services and Technology Sdn Bhd. In 2009, he joined PETRONAS segment under the Legal Services Unit Group Risk Management Unit – in 2006. Then in 2011, she was Corporate Services Division as the transferred to the Oil Business, Legal Manager of Plant, Project & Contractor Division where she provided legal Risk Management. He then served in advisory for merger and acquisition Group HSE PETRONAS as Manager and projects, downstream marketing, subsequently Senior Manager, HSE refining and trading. Assurance; and then as Senior Manager, Risk and Incident Management. In 2014, Hasnizaini graduated from the University he was appointed as Principal, Technical of Leeds, United Kingdom with a Professional – Operations Safety. Bachelor of Laws and also holds a Masters in Comparative Laws from the Tariq graduated in Chemical Engineering International Islamic University Malaysia. from Universiti Teknologi PETRONAS, Malaysia. ANNUAL REPORT 2015 057 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS GROUP FINANCIAL REVIEW As the leading domestic marketing arm of petroleum products in Malaysia, PDB is committed to uphold the trust of our customers by continuously providing quality products and differentiated services, while fostering the ‘Customers 1st’ culture within the Company. This section aims to assist stakeholders in understanding our audited financial statements and the metrics used to assess our business performance. For comparability reasons, the analysis is conducted based on the financial results for the year ended 31 December 2015, against the corresponding year under review. The Retail segment’s decrease in consolidated revenue of 14.0% or RM2,199.3 million was mainly due to a decrease in sales volume of Diesel, arising from the impact of Managed Float implementation beginning December 2014 which has resulted in lower Retail industry demand for Diesel. Operating Profit however, increased by 80.6% mainly due to lower operating expenditure, higher other income and higher gross profit. Higher gross profit was mainly attributable to revision in APM for LPG effective June 2015, coupled with cost optimisation initiatives undertaken during the year under review. These were also compounded by last year’s lower gross profit arising from the sharp decline in MOPS prices. SEGMENTAL ANALYSIS Our operations consist of mainly Retail and Commercial segments. Retail segment comprises of sales and purchases of petroleum products in the retail sector of the Retail, LPG and Lubricants businesses. Commercial segment comprises of sales and purchases of petroleum products to the remaining commercial sectors. COMMERCIAL SEGMENT The Commercial segment operates in a highly competitive market and our performance is influenced by a number of factors, including but not limited to, petroleum product price (MOPS) movement, number and location of distribution outlets, general economic condition and competitive pressure. RETAIL SEGMENT Commercial Segment The Retail segment operates in a regulated environment as the prices of petroleum products such as Diesel, Mogas, and LPG sold in the retail sector are set by the Government. The Malaysian Government had implemented a managed float pricing mechanism in which the retail pump price moves in tandem with MOPS. The APM elements remain intact under this managed float mechanism. Retail Segment RM’000 Revenue Operating Profit PETRONAS DAGANGAN BERHAD 058 FY2015 FY2014 13,508,086 526,357 15,707,397 291,367 RM’000 Revenue Operating Profit FY2015 FY2014 11,637,854 541,828 16,616,168 411,243 The Commercial segment’s consolidated revenue decreased by 30.0% or RM4,978.3 million, mainly due to a decrease in average selling prices for Aviation, Fuel Oil and Diesel. Operating Profit increased by 31.8%, mainly as a result of higher gross profit, higher other income and lower operating expenditure. Higher gross profit was mainly a result of various efforts undertaken to improve margins. Improvement in margins was mainly contributed by Bitumen. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION OPERATING EXPENDITURES For the financial year ended 31 December 2015, our operating expenditures had reduced by 8.6% mainly due to lower manpower expenses, advertising and promotion expenses as well as higher net gain on foreign currency. receivables by RM469.9 million arising from lower product prices and sales volume in FY2015 compared to FY2014, and lower inventory balance by RM406.4 million following effective inventory management. TOTAL LIABILITIES OTHER INCOME Other income increased by 60.1% compared to the corresponding year under review, mainly as a result of an accounting reclassification arising from GST implementation which has no profit impact, as well as higher interest income. Total liabilities decreased by 35.0% from RM4,748.7 million to RM3,086.6 million for the year ended 31 December 2015. The decrease was mainly due to lower trade and other payables by 35.9% in line with the decline in petroleum product prices. (RM/Liter) 3.0 DIVIDEND For the financial year ended 31 December 2015, the Board of Directors has declared a total interim dividend of 60.0 sen per ordinary share, which represents a dividend payout ratio of 79.0%. This includes a single tier interim dividend of 20.0 sen per ordinary share declared in Quarter 4, 2015. MOPS for Jan – Dec 2014 2.5 2.0 1.5 1.0 0.5 Net Dividend Payout Ratio % Nov 2014 Dec 2014 Nov 2015 Dec 2015 79 Oct 2014 113 2015 Oct 2015 74 2014 Aug 2014 Fuel Oil 380CST Sep 2014 94 2013 Jul 2014 Mogas 95 Fuel Oil 180CST Sep 2015 91 2012 Jun 2014 Diesel 0.05%S (RM/Liter) 3.0 2011* May 2014 Apr 2014 Mar 2014 Feb 2014 Jan 2014 0.0 MOPS for Jan – Dec 2015 2.5 2.0 *Based on a nine-month financial period ended 31 December 2011. **The above includes special dividends declared. Excluding special 1.5 1.0 dividends: PE2011: 51%, FY2012: 63%, FY2014: 71% 0.5 Aug 2015 Jul 2015 Jun 2015 May 2015 Apr 2015 Mar 2015 Feb 2015 Total assets decreased by 15.4% compared to the previous year mainly contributed by decrease in cash and cash equivalents by RM581.0 million arising from repayment of IMTN amounting to RM300.0 million. Lower total assets was also attributable to decrease in trade and other 0.0 Jan 2015 TOTAL ASSETS Diesel 0.05%S Mogas 95 Fuel Oil 180CST Fuel Oil 380CST ANNUAL REPORT 2015 059 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS FIVE-YEAR GROUP FINANCIAL HIGHLIGHTS OPERATING RESULTS (RM MILLION) Revenue Operating Profit Profit before taxation Net profit attributable to shareholders of the Company KEY BALANCE SHEET DATA (RM MILLION) Property, plant and equipment Total assets Total borrowings Total liabilities Share capital Shareholders' equity SHARE INFORMATION Per share (sen) Basic earnings Gross dividend Share price as at financial year end (RM) FINANCIAL RATIOS Return on Revenue Return on Equity Return on Total Assets Debt to Equity Ratio Dividend Payout Ratio PE 2011* FY2012 FY2013 FY2014 FY2015 22,268 906 899 29,515 1,174 1,165 32,342 1,125 1,109 32,341 728 709 25,171 1,094 1,085 655 837 812 502 790 3,616 9,801 1,073 4,989 993 4,779 3,766 9,924 464 5,078 993 4,810 3,892 10,167 583 5,338 993 4,790 4,031 9,541 494 4,749 993 4,752 3,990 8,071 212 3,087 993 4,952 65.9 sen 80 sen 17.80 84.2 sen 105 sen 23.50 81.7 sen 70 sen 31.44 50.5 sen 60 sen 17.12 79.5 sen 60 sen 24.86 3.0% 13.7% 6.7% 22.5% 91.3% 2.9% 17.4% 8.5% 9.6% 94.0% 2.5% 16.9% 8.1% 12.2% 74.1% 1.6% 10.6% 5.3% 10.4% 113.0% 3.2% 16.0% 9.8% 4.3% 79.0% * Based on nine-month financial period ended 31 December 2011. PETRONAS DAGANGAN BERHAD 060 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT FIVE-YEAR GROUP FINANCIAL SUMMARY ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION PROFIT BEFORE TAXATION (RM Million) 22,267.8 29,515.0 32,341.9 32,341.0 25,171.2 898.9 1,165.2 1,109.4 709.3 1,084.6 REVENUE (RM Million) 2011* 2012 2013 2014 2015 2011* 2012 2013 2014 2015 836.8 811.8 501.6 790.0 4,778.9 4,810.0 4,790.1 4,752.2 4,952.3 EQUITY ATTRIBUTABLE TO SHAREHOLDERS (RM Million) 654.5 PROFIT AFTER TAXATION ATTRIBUTABLE TO SHAREHOLDERS (RM Million) 2011* 2012 2013 2014 2015 2011* 2012 2013 2014 2015 TOTAL ASSETS (RM Million) 9,801.2 9,923.7 10,167.3 9,540.5 8,070.6 4,989.2 5,078.4 5,337.8 4,748.7 3,086.6 TOTAL LIABILITIES (RM Million) 2011* 2012 2012 2014 2015 2011* 2012 2012 2014 2015 65.9 84.2 81.7 50.5 79.5 EARNINGS PER SHARE (Sen) 2011* 2012 2013 2014 2015 * Based on nine-month financial period ended 31 December 2011. ANNUAL REPORT 2015 061 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SIMPLIFIED GROUP STATEMENT OF FINANCIAL POSITION TOTAL ASSETS 19% 16% 2014 2015 22% 48% 11% 20% Non-Current Assets Inventories Trade and Other Receivables Cash and Cash Equivalents 8% TOTAL LIABILITIES AND 1% SHAREHOLDERS’ EQUITY 56% 3% 1% 4% 50% 31% 2014 2015 40% 42% 4% 10% Trade and Other Payables Other Current Liabilities Share Capital PETRONAS DAGANGAN BERHAD 062 2% Reserves Non-Controlling Interests Non-Current Liabilities 12% INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT SEGMENTAL ANALYSIS REVENUE ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 51% 46% 2014 2015 49% Retail Commercial 54% GROUP QUARTERLY FINANCIAL PERFORMANCE In RM Million Revenue Operating profit Profit Before Tax Earnings per share (sen) Dividend per share (sen) In RM Million Revenue Operating profit Profit Before Tax Earnings per share (sen) Dividend per share (sen) Quarter 1 Quarter 2 Quarter 3 Quarter 4 Total FY2015 6,101 287 284 20.7 12.0 6,493 376 374 27.5 14.0 6,529 301 298 22.0 14.0 6,048 131 129 9.3 20.0 25,171 1,095 1,085 79.5 60.0 Quarter 1 Quarter 2 Quarter 3 Quarter 4 Total FY2014 8,294 229 223 15.6 12.0 8,368 253 251 18.7 14.0 8,227 231 224 16.1 12.0 7,453 16 12 0.04 22.0 32,342 729 710 50.4 60.0 ANNUAL REPORT 2015 063 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT OF VALUE ADDED Value added is defined as the value created by the activities of a business and its employees and in the case of PDB is determined as revenue less the cost of goods and services. The value added statement reports on the calculation of value added and its application among the stakeholders in the Group. This statement shows the total wealth created and how it was distributed, taking into account the amounts retained and reinvested in the Group for future growth. Group 2015 RM’000 2014 RM’000 Revenue 25,171,210 32,340,998 Less Purchase of goods and services (23,784,803) (31,115,241) 1,386,407 1,225,757 Other income 327,124 204,348 Financing costs (13,444) (21,009) 3,779 1,906 1,703,866 1,411,002 Value added Share of net profit of associates VALUE CREATED PETRONAS DAGANGAN BERHAD 064 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT DISTRIBUTION OF VALUE ADDED ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 20% 24% 31% 14% 2014 2015 14% 2% 40% 17% 37% 1% VALUES DISTRIBUTION Employees Providers of Equity (net dividends) Providers of debt Government (taxation) Retained for reinvestment and future growth ANNUAL REPORT 2015 065 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS FINANCIAL CALENDAR 12 FEBRUARY 2015 Announcement of the audited consolidated results for the 4th quarter ended 31 December 2014 27 MARCH 2015 Date of payment of the special interim dividend for the 4 th quarter ended 31 December 2014 15 APRIL 2015 33rd Annual General Meeting 11 MAY 2015 Announcement of the unaudited consolidated results for the 1st quarter ended 31 March 2015 25 JUNE 2015 Date of payment of the interim dividend for the 1 st quarter ended 31 March 2015 6 AUGUST 2015 Announcement of the unaudited consolidated results for the 2nd quarter ended 30 June 2015 22 SEPTEMBER 2015 Date of payment of the interim dividend for the 2 nd quarter ended 30 June 2015 2 NOVEMBER 2015 Announcement of the unaudited consolidated results for the 3rd quarter ended 30 September 2015 4 DECEMBER 2015 Date of payment of the interim dividend for the 3 rd quarter ended 30 September 2015 19 FEBRUARY 2016 Announcement of the unaudited consolidated results for the 4th quarter ended 31 December 2015 17 MARCH 2016 Date of payment of the interim dividend for the 4 th quarter ended 31 December 2015 22 MARCH 2016 Date of Notice of 34th Annual General Meeting and date of issuance of FY2015 Annual Report 20 APRIL 2016 34th Annual General Meeting PETRONAS DAGANGAN BERHAD 066 INSPIRING CHANGE BUSINESS OVERVIEW INVESTOR RELATIONS OVERVIEW In 2011, PDB adopted the IRPG to ensure that the Company adheres to the best practices amongst the listed companies. This is in line with Bursa Malaysia Corporate Disclosure Guide 2011 which guarantees fair and timely disclosure of information to all shareholders. The mandate to champion the IRPG lies with the IR Unit, and the activities are led by PDB’s MD/CEO, Mohd Ibrahimnuddin Mohd Yunus, CFO, Puteri Liza Elli Sukma and Head of Strategic Planning, Raja Zera Raja Zaib Shah, as well as other senior management team members. They are supported by the IR team. With external developments continuing to be volatile, PDB had intensified its IR efforts to reach out further and more frequently to the stakeholders to ensure they were constantly kept abreast of the Company’s latest developments and performance. SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION The strategic objective for PDB’s IR activities during the year under review was to strengthen the coverage with investors in the region and promote a deeper understanding of our strategic vision, mission and business fundamentals within the investing community in light of the changing economic and competitive landscape. During the year under review, in addition to the quarterly results announcements and one-on-one meetings, PDB participated in four Conferences and two Roadshows in selected geographies. The selection of the Investor Conference and Roadshows were based on a number of factors, including the corporate investors’ representation and alignment with our shareholder base and conference focus. In addition to participating in the Investor Conferences and Roadshows, PDB undertook meetings with foreign shareholders via conference calls to ensure continued engagement with shareholders. PDB has always remained focused on value creation for its shareholders, and continuously ensures that analysts and key institutional investors are given the opportunity to engage with the senior management team who actively runs the business. COMMITMENT TO SHAREHOLDERS PDB recognises the importance of engaging our investors and believes that good, clear and credible communication will foster confidence and build understanding that will lead to maximum shareholder value. During the year under review, PDB continued to stay on course in providing our investing community with information on an equal basis, promptly and in a clear and consistent manner. This was made possible through effective teamwork between the IR team and various information providers and leaders within the Company. ANNUAL REPORT 2015 067 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS INVESTOR RELATIONS (continued) During investor meetings and quarterly results briefings, management shared PDB’s strategies, business and financial performances. For the year under review, IR team had met with a total of 153 analysts and fund managers from 74 companies, higher than the previous years due to the interest from the investment community. The IR team continued to actively seek feedback to ensure PDB remained current with our shareholders expectations. ANALYST BRIEFINGS For the year under review, PDB conducted four briefings to Analysts upon its quarterly financial and business performance results. IR team ensured the analyst briefing presentation materials are made available on PDB’s website under the IR section, immediately after the briefings. This is part of PDB’s continuous efforts to provide timely information distribution of quarterly results. The quarterly results announcement and analyst briefings for the year under review were conducted on the following dates: • • • • 13 February 2015 12 May 2015 7 August 2015 3 November 2015 INVESTOR ENGAGEMENTS Despite the challenging global economic landscape in 2015, PDB saw increments in investment community meetings with the senior management as they were sought to deliver greater understanding and explanation on PDB’s operational, business and financial performances. The engagement varied from Corporate Conferences, Roadshows, One-onOne meetings, small group meetings, and conference calls. The Company not only participated in local conferences and roadshows, but also conducted regional engagements with shareholders in Hong Kong, Singapore and Japan to share the current business performances, strategic insights and outlook. PETRONAS DAGANGAN BERHAD 068 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Some of the key events participated by the Company in 2015 included: Venue Event Date Organiser Kuala Lumpur, Malaysia CIMB 7th Annual Malaysia Corporate Day 6 Jan 2015 CIMB Kuala Lumpur, Malaysia Invest Malaysia 23-24 Apr 2015 Bursa Malaysia & CIMB Hong Kong AllianceDBS Non-Deal Corporate Roadshow Singapore CIMB Non-Deal Corporate Roadshow Japan AffinHwangDaiwa Malaysia Corporate Day 21-22 AllianceDBS May 2015 4 Sept 2015 INVESTMENT COMMUNITY VISIT TO PRAI TERMINAL, PULAU PINANG In order to foster in-depth understanding on PDB’s business operations, the IR team had organised a visit for its investment community comprising the institutional shareholders, fund managers and analysts, to one of PDB’s facilities in Prai, Pulau Pinang on 12 November 2015. The visit is an annual initiative undertaken by the IR team since 2012 with the objective of providing the Analysts, Fund Managers and Institutional Shareholders first hand information to enable them to have better valuation on PDB’s business and share value. CIMB 28-29 AffinHwangSept 2015 Daiwa ANNUAL REPORT 2015 069 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS INVESTOR RELATIONS (continued) ANNUAL GENERAL MEETING PDB’s 33rd AGM was held on 15 April 2015 at Sapphire Ballroom, Level 1, Mandarin Oriental Kuala Lumpur. Shareholders were able to provide feedback and raise questions to the Board and senior management. All the proposed resolutions were duly passed by the shareholders. NACRA 2015 – GOLD AWARD FOR BEST DESIGNED The NACRA was established in 1985 to promote excellence in annual corporate briefing as well as transparency and accountability in corporate reporting. The 2015 NACRA Awards Ceremony was held on 26 November 2015 at the Grand Ballroom, Intercontinental Hotel, Kuala Lumpur. For the year under review, PDB won its very first Gold Award for Best Designed Annual Report 2014. PETRONAS DAGANGAN BERHAD 070 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION FTSE4GOOD RATING ON ESG DIVIDEND POLICY Bursa Malaysia and FTSE4Good have taken various steps to promote sustainable practices amongst the listed issuers. In order to encourage the listed issuers in Malaysia to further enhance their sustainability reporting, Bursa Malaysia had launched the CSR guidelines and sustainability portal in 2015. PDB adopts a dividend policy which is based on dividend payout ratio of around 50.0% of Profit After Tax at the company level. However, in the past, PDB has been paying more than 50.0% dividend payout to its shareholders. During the year under review, the IR and Corporate HSED teams had jointly initiated series of engagement with Bursa Malaysia and FTSE4Good seeking their advice on ways to improve PDB’s ESG rating. PDB had successfully improved its ESG’s rating and is now a FTSE4Good constituent starting December 2015. With this recognition from Bursa Malaysia and FTSE4Good, PDB has proven to be a responsible corporate citizen to its shareholders. Based on the consistent dividend payout in the past, PDB has won two prestigious awards namely, Second Runner Up for the Best Return to Shareholder Award by the Malaysian Business and Most Consistent Dividend Policy Award during the 3rd Southeast Asia Institutional Investor Corporate Award in 2011 and 2013, respectively. The Awards received have proven that PDB is a company with strong business fundamentals and delivers sustainable returns to its shareholders. During the year under review, PDB declared a dividend of 60.0 sen per ordinary share or total dividend amounting to RM596.1 million as a testament PDB’s assurance to its shareholders. ANNUAL REPORT 2015 071 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS INVESTOR RELATIONS (continued) CREDIT RATING WEBSITE AND FEEDBACK MARC has assigned final rating of MARC-1/SAAAIS to PDB’s Islamic Commercial Papers and IMTN Programme (Sukuk Programme) to up to RM2.0 billion under the Islamic principle of Murabahah with a stable outlook. The affirmed ratings are equalised to the ratings of PETRONAS on which MARC maintains a public information ratings of AAA/MARC-1/Stable. The IR Unit maintains its deliverables in PDB’s corporate website as it serves as an excellent platform to communicate with internal and external stakeholders on the business and financial performances. PDB’s corporate website at www. mymesra.com.my continued to garner attention with queries and feedback received, both locally and overseas. The IR team continued to ensure that the IR section of the corporate website remained up-to-date with the latest company disclosures. ANALYSTS COVERAGE As at December 2015, PDB is covered by eight research houses, reflecting strong interest by the investment community. No Research House 1 KAF-Seagroatt Campbell 2 TA Securities 3 CIMB 4 AllianceDBS 5 Hong Leong Investment Bank 6 MIDF Research 7 Kenanga Investment Bank 8 Macquarie Securities PETRONAS DAGANGAN BERHAD 072 IR CONTACT The investment community may forward their enquiries and feedback to PDB’s IR team. The details of IR’s contact are as follows: 1. Raja Zera Raja Zaib Shah Head, Strategic Planning Email: [email protected] 2. Nur Asyirin Ibrahim Manager, Investor Relations Email: [email protected] 3. Natalia Inani Norsalehe Executive, Investor Relations Email: [email protected] INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT SHARE PERFORMANCE ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Total Volume Traded FBM KLCI (Lots) (Points) Share Price (RM) 35 350,000 30 300,000 2,000 1,600 25 250,000 20 200,000 15 150,000 10 100,000 5 50,000 0 0 1,200 800 Total Volume Traded PDB Stock Lowest Price 993,454,000 OUTSTANDING shares as at 31 December 2015 PDB Stock Highest Price 0 Dec-15 Dec-14 Dec-13 Dec-12 Dec-11 Dec-10 Dec-09 Dec-08 Dec-07 Dec-06 Dec-05 400 FBM KLCI LOWEST SHARE PRICE IN 2015 HIGHEST SHARE PRICE IN 2015 as at 21 January 2015 as at 25 November 2015 RM16.32 RM25.04 DESPITE THE WEAKER EQUITY MARKET IN 2015, THE COMPANY’S SHARE PRICE OUTPERFORMED THE OTHER OIL AND GAS COUNTERS IN THE COUNTRY. The Malaysian equities market experienced its ups and down due to many factors, including the prevailing fear of global and domestic economic uncertainties, the falling oil prices and the weakening Ringgit. Malaysia capital market in 2015 was generally weaker than the preceding period under review. Nevertheless, Malaysia appears to have managed to maneuver itself through 2015’s course of slippery slopes and danger zones. ANNUAL REPORT 2015 073 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES SHARE PERFORMANCE (continued) BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS The FBM KLCI, in particular, experienced a tumultuous year. During the period under review, FBM KLCI stood at a year high of 1,862.8 points in July 2015. The weak market took over the reins shortly after, and a global sell down of equities brought the FBM KLCI to a year low of 1,532.14 points in August 2015. The Ringgit’s dismal performance was due to external pressures, such as uncertainties surrounding the US Federal Reserve’s expected interest rate hike coupled with China’s slowing growth. Nonetheless, the weaker Ringgit had opened up an opportunity for the foreign investors to invest in the Company’s stock. The declining trend in the FBM KLCI in the second half of the year coincided with the continued decline in crude oil prices that was precipitated by a supply glut and the pressure of strengthening US Dollar. Dated Brent was trading at over USD110.00/bbl per barrel in June of 2014, had tumbled to a year low of USD37.00/bbl per barrel, also its lowest since 2009. The prices of other commodities like crude palm oil and rubber also dropped during the year under review due to uneven global economic growth. Crucially, the world’s second largest economy and Malaysia’s biggest trading partner, China, experienced an economic slowdown. This wreaked havoc on a commodity-dependent Malaysia. The FBM KLCI closed its trading at a new high of 1,958.0 points on the last day of the period under review. Despite the uncertainties in the global economy during the period under review, PDB’s share price remained resilient hovering between RM16.00 in January 2015 to RM25.00 by end of December 2015. 1Q The Company’s share price movement was in line with the FBM KLCI trending since 2005 to end-2011. However, during the period under review, the Company’s share price diverged from the FBM KLCI trend. Unlike the other sectors, whilst Malaysia had been affected by the weaker Ringgit, falling oil price and weak economic outlook, the Company’s share price remained resilient hovering between and average of RM19.05 in Quarter 1 2015 to and average of RM24.12 in Quarter 4 2015. The Company hit its all-time high of RM25.04 on 25 November 2015. This is a reflection of the Company’s strong fundamentals and performance. The Company had also seen a rise in foreign shareholding, which have increased by 2.5% from 5.1% in January to 7.6% in December 2015. 2Q 3Q 4Q FY2015 Share Price (RM) Price Date Price Date Price Date Price Date Price Date High Low Close 20.00 16.32 20.00 30 Mar 21 Jan 31 Mar 22.40 19.68 20.58 28 Apr 26 May 30 Jun 21.96 19.82 21.82 25 Sep 20 Aug 30 Sep 25.04 22.00 24.86 25 Nov 1 Oct 31 Dec 25.04 16.32 24.86 25 Nov 21 Jan 31 Dec Average Price (RM) 1Q 2Q 3Q 4Q FY2015 19.05 20.63 21.37 24.12 21.29 Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Percentage (%) Foreign Shareholdings 5.09 5.13 5.26 5.49 5.68 5.99 6.19 6.23 6.67 6.95 7.40 7.62 PETRONAS DAGANGAN BERHAD 074 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT MARKET CAPITALISATION ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION HIGHEST MARKET CAPITALISATION (RM) As at 31 December 2005 As at 31 December 2013 3,934 MILLION 993,454,000 OUTSTANDING LOWEST MARKET CAPITALISATION (RM) shares as at 31 December 2015 31,234 MILLION (RM million) 31,234 35,000 23,346 4,947 3,934 8,643 10,000 7,153 8,593 15,000 11,623 20,000 17,008 17,683 25,000 5,000 24,697 30,000 0 ’05 ’06 ’07 ’08 ’09 ’10 ’11 ’12 ’13 ’14 ’15 Year Note: As at last trading day of the calendar year ANNUAL REPORT 2015 075 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS PETRONAS DAGANGAN BERHAD 076 ANNUAL REPORT 2015 077 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SIGNIFICANT EVENTS 15, 16, 20, 21 FEBRUARY 2015 20 MARCH 2015 PETRONAS Coffee Break in conjunction with Chinese New Year Launch of Low Profile Low Flat Rate Dispenser The PETRONAS Coffee Break is PDB’s flagship road safety campaign that encourages motorists to stop, relax and refresh at participating PETRONAS stations during the festive period balik kampung exodus. PDB distributed 150,000 limited edition festive pouches containing canned coffee and snacks to motorists at 40 participating service stations nationwide over the four-day campaign period, which covered 15, 16, 20 and 21 February 2015 for Chinese New Year and 15, 16, 20 and 21 July 2015 for Hari Raya Aidilfitri. PDB introduced its new fuel dispensing equipment for narrow bodied aircrafts, the LPLFRD at the LIMA’15 exhibition. This was one of the many new innovations which PDB injected into its business operations to add value to the way we do things. The equipment, first to be introduced in Malaysia and Southeast Asia, has been in operation at KLIA since April 2015. 21 MARCH 2015 VISA PETRONAS Spend and Win Contest Lucky winner Amer Hafizi Abdul Halim from Perak received his grand prize, a Mercedes-Benz C200, from MERCEDES AMG PETRONAS Formula One™ Team driver Nico Rosberg at the prize presentation ceremony for the Visa PETRONAS Spend and Win Contest in Kuala Lumpur. The contest was one of the many customer rewards activities held throughout the year with business partners to engage and mutually reward loyal customers. PETRONAS DAGANGAN BERHAD 078 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 24 MARCH 2015 2 APRIL 2015 PETRONAS StreetSmart Prize presentation for Revive Isotonic-PETRONAS Match and Win Contest MERCEDES AMG PETRONAS Formula One™ Team driver, Lewis Hamilton paid a surprise visit to students of SMK Seri Tanjong in Tanjung Kling, Melaka, who were participants in the PETRONAS StreetSmart programme. Hamilton took the opportunity to speak to students on the importance of road safety. He also shared his experiences in the Formula One™ races. Oon Soo Ong, a pharmacist from Kuala Lumpur achieved his dream of watching Manchester United in action live at Old Trafford when he emerged as the grand prize winner of the PETRONAS Match and Win Contest. The prize presentation ceremony was held at the Penchala Link PETRONAS station, Kuala Lumpur. The contest was a collaboration between PDB and its business partner, Permanis Sdn Bhd. 13 APRIL 2015 PETRONAS Ways2Win Campaign As part of PDB’s ongoing efforts to add value and reward its loyal customers, the launch of PETRONAS Ways2Win Campaign gave customers the opportunity to win instant rewards with every purchase of RM40 at PETRONAS stations. The campaign was launched by the MDTCC Minister, YB Dato’ Sri Hasan Malek at PETRONAS Solaris Station in Serdang, Selangor. ANNUAL REPORT 2015 079 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS significant Events (continued) 15 APRIL 2015 25 MAY 2015 PDB 33rd Annual General Meeting The Edge Billion Ringgit Club: Meet the CEO Talk at KDU Glenmarie PDB held its 33rd AGM on 15 April 2015 at the Mandarin Oriental, Kuala Lumpur. It was attended by 573 shareholders and proxies. The AGM was led by the Chairman of PDB’s Board, YBhg Datuk Wan Zulkiflee Wan Ariffin. PDB’s MD/CEO, Mohd Ibrahimnuddin Mohd Yunus took time to address students from Kolej Damansara Utama at the Edge Billion Ringgit Club: Meet the CEO Talk organised by The Edge Financial Daily. This initiative provided university students with a platform to engage and interact with some of Malaysia’s top CEOs. The students also received tips, strategies and guidance from the MD/CEO that would aid them in their future career. 30-31 MAY 2015 KL Big Kitchen Festival 2015 No culinary adventure is complete without the presence of Gas PETRONAS, Malaysia’s No. 1 cooking gas. PDB was one of the main sponsors for Kuala Lumpur Big Kitchen Festival 2015, an event organised by the Kuala Lumpur City Hall and Visit KL, in collaboration with Tourism Malaysia and the Ministry of Tourism and Culture Malaysia. The three-day festival at Dataran Merdeka also saw safety demonstrations being held at the Gas PETRONAS booth as part of our commitment to educate customers on LPG cylinder handling. PETRONAS DAGANGAN BERHAD 080 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 16 JUNE 2015 2 JULY 2015 Reader’s Digest Trusted Brand Awards 2015 Kombo RM5 Untuk Cuti Idaman Anda Campaign PDB was honoured to receive the title of Best Petrol Station, a renowned accolade awarded in the Reader’s Digest Trusted Brand Awards 2015 that represented the strength of the company’s reputation as a petroleum retail marketing company. PDB offered its Kad Mesra members a chance to win an all expenses paid customised holiday to a destination of their choice with the launch of the Kombo RM5 Untuk Cuti Idaman Anda campaign. The campaign required a minimum purchase worth RM5 of any Mesra promotion item for a chance to win the grand prize of travel packages worth RM20,000.00. The campaign was held from 1 July to 31 August 2015. As a trusted brand that enjoys a strong local connection, this win further inspired us to strive to be relevant to our consumers by staying true to our promises and delivering excellent customer experience. 19 AUGUST 2015 Launch of the new PETRONAS Primax 97 with Advanced Energy Formula PDB created history by becoming the first oil and gas retail company in Malaysia to launch its Euro 4M compliant RON97 fuel, the new PETRONAS Primax 97 with Advanced Energy Formula, two weeks ahead of the government’s gazetted implementation date. The event was launched by YB Dato’ Seri Hamzah Zainudin, MDTCC Minister, at the Technology Park Malaysia PETRONAS station and witnessed by Md Arif Mahmood, EVP and CEO, Downstream Business, PETRONAS. ANNUAL REPORT 2015 081 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS significant Events (continued) 21 AUGUST 2015 4 SEPTEMBER 2015 Putra Brand Awards Malaysian Society for Occupational Safety and Health Awards 2014 PDB proved its mettle as a trusted fuel brand by winning the Putra Brand Gold Award for the sixth consecutive year in the Automotive Fuel category and for the second consecutive year for the Automotive Lubricant category. The award was an honour for PETRONAS, a brand that has consistently received gold accolades at the Putra Brand Icon Awards. It also further reinforced the strong brand presence and recognition of the PETRONAS brand amongst the Malaysian public. PDB clinched six Gold Awards at the MSOSH Awards 2014, cementing its standing as a company that is committed to safety and health in all aspects of its operations. As a responsible petroleum company that has the interest of its businesses, employees, surroundings and community close to its heart, HSE is of utmost importance to PETRONAS. 26 NOVEMBER 2015 National Annual Corporate Report Awards PDB emerged as the Gold Winner for Best Designed Category at the NACRA 2015 Awards, a first for the company in this category. The win is hoped to become an inspiration for PDB in the coming years as we pride ourselves on being an organisation that is committed towards promoting excellence, transparency and accountability in our financial reporting. NACRA is jointly organised by Bursa, Malaysia Institute of Accountants and The Malaysia Institute of Certified Public Accountants. PETRONAS DAGANGAN BERHAD 082 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 26 NOVEMBER 2015 9 DECEMBER 2015 Launch of Kad Mesra ANGKASA at Melaka International Trade Centre Water For Life at Kampung Pinapak, Pitas, Sabah PDB, in collaboration with ANGKASA, launched the company’s first co-branded loyalty card for co-operative members at an event held in conjunction with the Malaysian Carnival of Cooperatives’ Products and Services 2015. The event was launched by MDTCC Minister YB Dato’ Seri Hamzah Zainudin. The new co-branded card will enable users to claim and redeem points at any PETRONAS station and Kedai Mesra, in addition to discounts and other benefits from existing Kad Mesra and ANGKASA merchants. About 40 PDB employees and PETRONAS station dealers were part of the team of volunteers for the Water For Life programme at Kampung Pinapak in Pitas, Sabah. This grass root based CSR programme brought in facilities to help the villagers gain access to continuous supply of clean water for their daily use. This year PDB also brought the Water For Life programme to Kampung Belantik in Sik, Kedah and Kampung Runchang in Pekan, Pahang. Together with our partner, the Malaysian Nature Society, and volunteers from PDB’s regional offices, the programme benefitted more than 4,000 residents from 795 families. 16 DECEMBER 2015 PDB Townhall: PDB Then, Now and Beyond The fourth and final PDB Town Hall of 2015 was attended by 155 staff including Managers In Charge from all regions which took place at Hilton Sentral Kuala Lumpur. The internal engagement aims to fulfil the objective that PDB staff are constantly engaged and in direct communication with each other. The MD/CEO emphasised on the importance of staff building and upholding the vision to become the ”Brand of 1st Choice”. ANNUAL REPORT 2015 083 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES AWARDS AND RECOGNITIONS BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS READER’S DIGEST TRUSTED BRAND AWARDS 2015 PUTRA BRAND AWARDS 2015 NACRA AWARDS 2015 GOLD AWARD FOR BEST PETROL STATION GOLD AWARD FOR AUTOMOTIVE – FUEL & LUBRICANTS GOLD AWARD FOR BEST DESIGNED MSOSH AWARDS 2014 Gold Class I Gold Class I Gold Class I Gold Class I Gold Class II Gold Class II Prai Fuel & LPG Terminal Kertih Fuel & LPG Terminal Pasir Gudang Fuel & LPG Terminal Kuantan Fuel Terminal Melaka Fuel & LPG Terminal Lumut Fuel Terminal * MSOSH Awards 2014 – Awards received in September 2015. PETRONAS DAGANGAN BERHAD 084 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT PAST AWARDS ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION AWARDS RECEIVED IN 2013 AWARDS RECEIVED IN 2014 Putra Brand Awards Gold, Automotive – Fuel Category Putra Brand Awards Gold, Automotive – Fuel & Lubricants Category By Association of Accredited Advertising Agents (4As) Malaysia Putra Brand Icon Award By the Association of Accredited Advertising Agents (4As) Malaysia Reader’s Digest Trusted Brand Awards Best Petrol Station BrandLaureate Best Brands Awards 2012-2013 Product Branding – Best Brands in Consumer Category for Car Lubricants (PETRONAS Syntium) By the Asia Pacific Brands Foundation (APBF) Malaysian Society for Occupational Safety & Health Awards Two Gold Class 1 MSOSH Awards, Oil & Gas Sector: Prai Fuel & LPG Terminals and Kertih LPG Terminal Asia Pacific Award Best Regional Jet Fuel Marketer By Armbrust Aviation Group (AAG) Asia Pacific Award Best Regional Jet Fuel Marketer By Armbrust Aviation Group (AAG) Reader’s Digest Trusted Brand Awards Best Petrol Station Category 3rd Annual Southeast Asia Institutional Investor Corporate Awards Most Consistent Dividend Policy for Malaysia By Alpha Southeast Asia (Editorial for Global Investors) ANNUAL REPORT 2015 085 RETAIL NETWORK EFFICIENCY THE FOCUS FOR 2015 WAS TO INCREASE THE CAPABILITIES OF THE EXISTING NETWORK AND TO SWEAT THE ASSETS THAT ARE ALREADY IN HAND INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW RETAIL ACHIEVEMENTS BUSINESS OPERATIONS The Retail Business Division has always been at the forefront of the Company’s businesses and is the touch point that is constantly engaging the customers in delivering our products and services. The PETRONAS stations network remains the largest throughout the nation, standing true to our brand essence of being a trusted retailer with a passion for customers’ convenience. The Retail Business drives the sales of fuel and non-fuel products for the Company, providing a one-stop centre convenience that delivers exceptional customer experience at its stations. selling prices as a result of falling crude oil prices and significant lower volume of Retail Diesel due to competitive prices with commercial sector were the main factors contributing to the lower revenue performance. The non-fuel business segment continued to make tremendous strides, growing from strength to strength and holding its own, contributing more than 10.0% of Retail Business’ total margin. For the year under review, despite the weaker consumer spending patterns, the Retail Business’ non fuel segment still managed to record a 4.0% growth. KEY PRODUCTS & SERVICES PETRONAS Stations FINANCIAL PERFORMANCE In the wake of the fall in global crude oil prices, the Retail Business remained stable despite shrinking margins and lower revenue. For the year under review, Retail Business contributed close to 50.0% of the Company’s overall margin and about 40.0% of the Company’s net profit. Facing tremendous challenges, the Retail Business continued its pursuit of PDB’s goal to become Malaysia’s “Brand of 1st Choice”. Adapting to the volatile market with determined focus, the Retail Business posted a revenue of 16.0% lower than the corresponding year under review. The lower The focus for 2015 was to increase the capabilities of the existing network and to sweat the assets that are already in hand. For the year under review, Retail Business operates more than 1,000 stations. Retail Business continues to shape and develop the future of new Malaysian entrepreneurs that join the PETRONAS Retail fraternity, either as an appointed station dealer or a trusted business partner. In addition to this, SME businesses are also given the opportunity to market their products through the chain of Kedai Mesra convenience stores. MORE THAN 10.0% NON-FUEL BUSINESS OF RETAIL BUSINESS TOTAL MARGIN Despite cautious consumer spending, the Retail Business’ non-fuel segment still managed to record a 4.0% growth. PETRONAS DAGANGAN BERHAD 088 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION THE RETAIL BUSINESS DRIVES THE SALES OF FUEL AND NON-FUEL PRODUCTS FOR THE COMPANY, PROVIDING A ONE-STOP CENTRE CONVENIENCE THAT DELIVERS EXCEPTIONAL CUSTOMER EXPERIENCE AT ITS STATIONS. ANNUAL REPORT 2015 089 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS RETAIL (continued) Kedai Mesra The PETRONAS Kedai Mesra remains the market leader in Petrol Station Convenience Stores with the largest network of convenience stores at petrol stations in Malaysia. Kedai Mesra’s total network currently stands at more than 760 nationwide. With convenience in mind, the PETRONAS Kedai Mesra are fully equipped with ATMs (1,549 ATM terminals), Touch ‘n Go facilities (871 reload terminals) and e-Pay terminals (1,025 terminals). Complementary Business OPERATING STATIONS >1,000 PETRONAS DAGANGAN BERHAD 090 As convenience is the primary goal for customers that frequent PETRONAS stations, the Retail Business believes in providing customers with solutions to their needs, all under one roof. PETRONAS stations have been further enhanced through complementary business offerings ranging from foodto-go items to various business partner facilities that include QSR, banking facilities, courier services and other conveniences. During the year under review, the Company had in place 95 QSR outlets and more than 70 other business partners to enhance the customer experience at the stations. This year, Kenny Rogers Roasters and Roti Boy were amongst the latest additions to the growing list of renowned business partners. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 95 QSR OUTLETS MORE THAN 70 OTHER BUSINESS PARTNERS TO ENHANCE THE CUSTOMER EXPERIENCE AT THE STATIONS Card Business PETRONAS Mesra Loyalty Programme (Kad Mesra) Loyalty is important in the Retail Business. Without loyal customers that continue to patronise PETRONAS stations for the products and services, PETRONAS would not be where it is today. As the business continues to evolve, so does the customer who is always looking for that something extra. ANNUAL REPORT 2015 091 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS RETAIL (continued) THE PETRONAS MESRA LOYALTY PROGRAMME BRINGS FURTHER VALUE TO CUSTOMERS AS KAD MESRA HOLDERS ARE ABLE TO ENJOY A WIDE VARIETY OF SPECIAL OFFERINGS OR DISCOUNTS THROUGH THE EVER GROWING STABLE OF PARTNERS AND MERCHANTS. These customers are recognised and rewarded through the PETRONAS Mesra Loyalty Programme. This programme allows members to earn Mesra points using their PETRONAS Mesra Cards when fuelling up at PETRONAS stations nationwide or when purchasing products from the Kedai Mesra. Accumulated points can be used to redeem either fuel or selected items from the Kedai Mesra by simply swiping the Kad Mesra. The PETRONAS Mesra Loyalty Programme brings further value to customers as Kad Mesra holders are able to enjoy a wide variety of special offerings or discounts through the ever growing stable of partners and merchants. BIG, Automobile Association of Malaysia, Astute Xperience (Travel Services), Pryxious.com (travel channel management), PETRONAS Twin Towers Gift Shop, Twin Towers Fitness Centre, PETROSAINS, San Francisco Coffee, Sunway Lost World of Tambun, 11th Street and Zalora. PETRONAS SmartPay The PETRONAS SmartPay is a corporate card which offers convenience and efficiency for companies to facilitate greater control over their fleet management in terms of monitoring movement and expenditure of their fleet’s fuel utilisation. Fleet management has become even more For the year under review, the Company extended the Card’s benefits and privileges through new strategic partnerships. Recently it just established a partnership with ANGKASA, working on the strength of their network and members base. Existing partners and merchants are AirAsia PETRONAS DAGANGAN BERHAD 092 convenient since the introduction of our Smartpay Online system which allows the customers to review and monitor all transactions for all their cards and also allows for the Fleet Manager to block or increase credit limits for any particular card when necessary. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 60.0% of PETRONAS stations offer the new PETRONAS Primax 97 with Advanced Energy Formula with more to be made available in 2016. For the year under review, the Company continuously engaged with potential and current customers through various programmes such as product showcases, fraud mitigation sessions, festive celebrations, sporting and leisure activities. KEY INITIATIVES Launch of the new PETRONAS Primax 97 with Advanced Energy Formula On 19 August 2015, PDB introduced its new PETRONAS Primax 97 with Advanced Energy Formula that is engineered for superior acceleration two weeks ahead of the gazetted implementation date. The new fuel is also the first RON97 fuel to meet the Euro 4M specification and it complements our PETRONAS Primax 95 that gives superior efficiency. The launch, held at PETRONAS station in Technology Park Malaysia, was officiated by YB Dato’ Seri Hamzah Zainuddin, Minister of MDTCC and attended by Encik Md Arif Mahmood, Chairman of PDB, Encik Mohd Ibrahimnuddin Mohd Yunus, MD/CEO of PDB, Ministry officials, PDB Management and members of the media. At present, about 60.0% of PETRONAS stations offer the new PETRONAS Primax 97 with Advanced Energy Formula with more to be made available in 2016. ANNUAL REPORT 2015 093 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS RETAIL (continued) Marketing and Promotion Promotions are an important aspect in Retail Business, especially in promoting PETRONAS Primax, PETRONAS Dynamic Diesel and Kedai Mesra offerings. To attract customers to the stations, the following promotional activities were conducted throughout 2015: PETRONAS DAGANGAN BERHAD 094 • PETRONAS Ways2Win (13 April – 14 June 2015) – with every RM40 purchased at PETRONAS stations, customers have two ways to win. Customers can either choose a voucher for instant redemption or to participate in the contest for a chance to win the grand prize of three years worth of fuel. • Bank Islam Swipe & Drive Further Campaign (15 June – 15 September 2015) – with minimum RM30 spent using their Bank Islam card at PETRONAS stations, customers can stand a chance to win daily prizes of RM1,000 worth of fuel and the Grand Prize of an Umrah Package or one year worth of fuel. • Kombo RM5 Untuk Cuti Idaman (1 July – 31 August 2015) – Purchase any RM5 Combo in the Kedai Mesra and stand a chance to win a dream vacation. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION • Home of Champions Merchandise Redemption (15 September – 31 January 2016) – specially designed merchandise with F1 theme was made available at all PETRONAS stations for redemption. PETRONAS Kad Mesra members, the programme was also used as a platform for Retail Business to engage with customers in getting a better understanding of their needs. • Spend at PETRONAS with Maybank Cards (15 October – 15 December 2015) – customers stood a chance to win a Mercedes Benz and Cash Back. PROSPECTS Customer Relationship Management Maintaining customer relations is without question a primary importance in ensuring the sustainability of our business. In our effort to improve customer experience at our station, the Retail Business had conducted series of CIA programmes throughout 2015. Apart from conducting marketing activities on PETRONAS products and services as well as acquisition of new The Retail Business remains committed in growing the business to become the domestic retail market leader, leveraging on its extensive PETRONAS station network nationwide. To achieve this target, the Retail Business will continue to provide innovative products and differentiated services, supported by improved marketing initiatives that not only reach out to customers, but also reward existing and potential customers throughout Malaysia. ANNUAL REPORT 2015 095 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS COMMERCIAL VALUE DRIVEN GROWTH COMMERCIAL BUSINESS IS FULLY COMMITTED TO SERVE THE NEEDS OF THE VARIOUS INDUSTRIES THROUGH ITS DYNAMIC SALES FORCE AND DIFFERENTIATED SERVICES PETRONAS DAGANGAN BERHAD 096 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW COMMERCIAL ACHIEVEMENTS BUSINESS OPERATIONS FOCUSED AND CONCERTED EFFORTS, SUPPORTED BY EFFECTIVE COST MANAGEMENT INITIATIVE GREATLY CONTRIBUTED TO THE COMPETITIVENESS AND GROWTH OF THIS PORTFOLIO. PETRONAS DAGANGAN BERHAD 098 The Commercial Business markets petroleum products in bulk to various industries and market segments including manufacturing, aviation, power, oil and gas exploration, agriculture, fisheries and transportation. Fully ISO 9001:2008 certified since 2008, the Commercial Business is fully integrated with a strong supply base, logistics and extensive distribution network throughout Malaysia. The main petroleum products marketed by Commercial Business are Diesel, Aviation Fuel, Bitumen, Fuel Oil, Kerosene and Mogas. In 2015, Commercial Business expanded its product range to include Petroleum Coke and Sulphur, marketed mainly in the domestic market. The Commercial Business is fully committed to serve the needs of the various industries through its dynamic sales force and differentiated services. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION FINANCIAL PERFORMANCE Despite the challenging external environment in 2015, cloaked by the drastic fall of crude prices, which started in June 2014, the weakening Ringgit and uncertainties in economic environment, the Commercial Business overcame these adversities and produced a commendable bottom line. The Commercial Business initiated various initiatives and plans to remain robust and as a result, recorded its best performance in the last ten years in terms of profitability. For the year in review, the Commercial Business contributed about 40.0% of PDB’s net profit. As compared to the previous year, the Commercial Business registered stronger financial performance in 2015, as its sales volume increased by about 1.0% and net profit contributed by 17.0% whilst its revenue dipped about 29.0% against the same corresponding year under review. KEY PRODUCTS AND SERVICES Diesel experienced a significant volume growth of 4.3% from 2014, despite the modest overall industry demand growth of only 1.0% to 2.0%. Focused and concerted efforts, supported by effective cost management initiatives greatly contributed to the competitiveness and growth of this portfolio. Highest growth was recorded in the dealership segment, bunker and construction sectors whilst demand from subsidised sectors such as fisheries and transportation showed contractions during the year under review, a direct result from the ongoing subsidy rationalisation efforts by the Government. The overall industry demand for Diesel in the power sector and natural gas connected industries also showed contractions as a result of more stable natural gas supply during the year. Demand from oil and gas exploration sectors also experienced a slowdown in 2015 due to lower exploration activities stemming from the bearish crude oil price environment. AWARDED BEST REGIONAL JET FUEL Marketer in Asia Pacific for 2 consecutive years ANNUAL REPORT 2015 099 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS COMMERCIAL (continued) Jet A-1 fuel demand declined as a result of softening demand for air travel in Malaysia as well as the ongoing route rationalisation by Malaysia Airlines Berhad despite some growth in the low cost sector. The result is also attributed to the negative perception of the Malaysian aviation industry, a consequence from the three aviation tragedies involving Malaysia Airlines Berhad and AirAsia, Malaysia’s two biggest home carriers and the largest domestic customers of Jet A-1. Despite these challenges, the Commercial Business minimised the impact through better cost control and by securing contracts with other domestic and foreign carriers such as Turkish Airlines, British Airways and Lufthansa. Despite the generally mundane performance of the aviation sector in 2015, the industry is projected to rebound in the coming years, in line with the expected recovery of the economy, regional boost in tourism and cargo demands in Asia. PETRONAS DAGANGAN BERHAD 100 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Fuel Oil remains a significant portfolio for the Commercial Business. For the inland market, closure of the Port Klang WEBS terminal since October 2014 provided the Commercial Business with the logistics advantage to supply key customers from PDB’s Prai depot in Penang. However, demand for Fuel Oil from the Power Sector was significantly reduced as a result of sufficient piped gas supply and cheaper coal. Despite this challenge, the Commercial Business successfully sustained its margin performance for Fuel Oil by optimising its inventory and reducing unit cost, whilst ensuring continuous supply to the key sectors in bunker and other inland industries. The Commercial Business is committed to further develop its capabilities and resources to strengthen its position in the domestic Bitumen market. Moving forward, the Commercial Business will continue to aggressively strengthen the Company’s markets position, whilst taking advantage of several major infrastructure projects slated for development in 2016. From 1 January 2015, the Commercial Business started introducing new product portfolios into its range of offerings, namely Petroleum Coke and Sulphur. Petroleum Coke is mainly used by industries for heating, or blending with coal to enhance its calorific value. Sulphur, on the other hand, is used as feedstock to produce various Bitumen enjoyed a good year, despite operating in a highly competitive market, during the year under review. This segment recorded outstanding performance with sales volume up by 33.0% in 2015 from 2014. This strong performance was supported by the effective supply optimisation and competitive pricing strategies implemented at all depots throughout Peninsular Malaysia, Sabah and Sarawak. chemical products including sulfuric acid and solvents. The first year sales performance of these special products have been very encouraging, with volume amounting to 390,000MT for Petroleum Coke and 57,000MT for Sulphur sold. Moving forward, Commercial Business will continue to capture the tremendous growth potential in further developing our marketing capabilities in these products, not just as a value added portfolio to our current product range, but also as diversified offerings to our customers. BITUMEN 33.0% SEGMENT This segment recorded an outstanding performance in sales volume for 2015 against corresponding year under review ANNUAL REPORT 2015 101 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS COMMERCIAL (continued) THE YEAR 2015 ALSO MARKED A MILESTONE FOR COMMERCIAL BUSINESS WITH THE COMMENCEMENT OF OPERATIONS OF ITS FIRST COMMERCIAL FUEL STATION IN PENGERANG ON 1 OCTOBER 2015. KEY INITIATIVES Aviation Technical Services Assistance Our expertise in the aviation industry and the adoption of PETRONAS Aviation Technical Standards are recognised and adopted in all of PETRONAS aviation refuelling locations worldwide. Our proven technical capabilities spearheaded by our subsidiary, PAVSB, has allowed the Commercial Business to extend the services wider to our valued customers and partners in the domestic market. The Commercial Business provides aviation technical services which includes inspection, training as well as areas covering HSE. In 2015, we extended our services to other small domestic into plane service providers and individual customers handling their own aviation fuel for their private aircrafts and helicopters. This further reinforced the recognition and trust towards PETRONAS as the “Brand of 1st Choice” and the preferred partner in the aviation industry. RAPID Pengerang The Commercial Business works to help meet the country’s growing demand in a responsible way. This means operating safely, reducing our impact on the environment and sharing benefits with the communities. For many decades, we have actively participated in the national development agenda. PDB has a significant role to play in the development and implementation phase. PETRONAS DAGANGAN BERHAD 102 Providing fuel is essential for Malaysia’s growth and development. We are involved in major infrastructure and development projects in Malaysia. Several key projects that were initiated in 2015, such as RAPID Pengerang, received direct and indirect involvement from PDB. The Commercial Business takes seriously its responsibility to ensure customers’ satisfaction. We truly understand the importance of ensuring continuous supply of our products and its contribution to the bottom line of our customer’s business. High quality products and services as well as supply continuity to these sectors are crucial in ensuring the sustainability and continuity of the sectors in Malaysia. The year 2015 also marked a milestone for Commercial Business with the commencement of operations of its first Commercial Fuel Station in Pengerang on 1 October 2015. The station with a capacity of 360,000 litres serves myriad of vehicles, lorries and buses used in the RAPID project in Pengerang. Apart from supporting the RAPID Project development in terms of ensuring consistent fuel supply, the Commercial Business also provided ample business opportunities for local entrepreneurs to venture into Commercial retailing through various commercial dealership appointments. PROSPECTS To sustain its market leadership in Malaysia, the Commercial Business will continue to provide personalised services and differentiated offerings, leveraging on PDB’s extensive, fully integrated supply and logistics strength. We believe that we are in a strong position to add value to the Company, further supported by an innovative and dynamic workforce that is able to capitalise on market opportunities. Despite the prospects of a more challenging year in 2016, maturing commercial demand, market volatilities and moderate economic growth, the Commercial Business is expected to push beyond our boundaries and remain the key value driver to PDB’s core strategies. At the product portfolio level, Bitumen, Petroleum Coke and Sulphur are expected to maintain its growth momentum and increase their contribution to the overall Commercial Business performance in 2016. LPG DELIVERING VALUE LPG BUSINESS PURSUED A VALUE DRIVEN GROWTH STRATEGY BY FOCUSING ON COST OPTIMISATION AND IMPROVING EFFICIENCY ACROSS ITS VAST DISTRIBUTION NETWORK INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW LPG ACHIEVEMENTS The LPG Business has successfully reinforced its position as Malaysia’s No. 1 Cooking Gas through its value driven growth strategy by focusing on cost optimisation and improving efficiency across its vast distribution network despite a very challenging market environment in 2015. The LPG Business continued to maximise value for the household segment and further improved its competitive edge in the commercial segment through superior customer services. BUSINESS OPERATIONS The LPG Domestic Business drives the marketing and sales of cooking gas under the brand name of Gas PETRONAS, currently available in four different cylinder sizes – 12kg and 14kg suitable for household use, while the 50kg and bulk LPG (ranging from 200kg to 32,000kg tank sizes) are suitable for both SMIs and industrial customers. Through its ‘value driven growth’ strategy, the LPG Domestic Business has commendably strengthened Gas PETRONAS’ position as Malaysia’s No. 1 Cooking Gas. KEY PRODUCTS AND SERVICES 12kg and 14kg Cylinders During the year under review, the subsidised household segment comprising of 12kg and 14kg cylinders continued to be the key contributor to the LPG Business. The LPG Business leveraged on Gas PETRONAS’ vast network of authorised dealers to sustain its market leadership while enhancing value. Further enhancements were made through value driven initiatives that included sweating of assets and focusing on high cylinder turnaround areas to drive the business to a new level of performance. 50kg Cylinders and Bulk Sales The commercial segment recorded a slight decrease in volume for the year under review as compared to the corresponding year under review due to aggressive expansion of natural gas distribution, particularly in the Northern and Southern regions. The impact was cushioned through the increase in C50kg sales via intensified marketing efforts coupled with stronger enforcement by MDTCC on illegal subsidy leakage linked to decanting activities and low Saudi Contract Price environment in 2015. FINANCIAL PERFORMANCE In its pursuit to deliver maximum value, LPG Domestic Business successfully contributed about 20.0% to the Company’s bottom line in 2015 compared to about 16.0% contribution in corresponding year under review. PETRONAS DAGANGAN BERHAD 106 KEY BUSINESS INITIATIVES Cost Optimisation The LPG Business initiated various cost optimisation initiatives in its pursuit of achieving greater cost efficiencies that is centred on improving contract management performance and enhancing operational excellence, in a bid to unlock value across its business chain. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 12 14 “ kg & kg CONTINUED TO BE THE KEY CONTRIBUTOR TO LPG BUSINESS” Governance and Internal Control I n t e rn al an d e x t e rn al a udi ts w er e undertaken throughout the year under review to ensure Governance and Internal Control was duly exercised. The LPG Business has been ISO 9001:2008 certified since 2007, with implementation of Quality Management System which fulfils the requirements from processes, procedures, compliance to governance on marketing and sales of LPG products to customers. During the year under review, the LPG Business has successfully demonstrated its ability to maintain the ISO certification through an audit conducted by SIRIM in December 2015. ANNUAL REPORT 2015 107 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS LPG (continued) NO.1 COOKING GAS THROUGH ITS ‘VALUE DRIVEN GROWTH’ STRATEGY, THE LPG DOMESTIC BUSINESS HAS COMMENDABLY STRENGTHENED GAS PETRONAS’ POSITION AS MALAYSIA’S NO.1 COOKING GAS. INTERNATIONAL BUSINESS The LPG Business is a key segment of the Philippines downstream oil industry. As a widely used fuel commodity in the country, the LPG Business sector is highly competitive in a deregulated market condition. In the Philippines, PEPI’s customer base in Mindanao, Visayas and Luzon is served via an established logistics support system, infrastructure and continuously expanding network of distributors. PEPI has the second largest market share in the Visayas and Mindanao regions, covering household, PETRONAS DAGANGAN BERHAD 108 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION commercial, autogas and bulk industrial LPG segments. PEPI is focused on strengthening its growth trajectory in the high margin household segment through prudent inventory management, risk management and provision of differentiated services to industrial customers. PEPI is firmly committed towards offering quality and safe LPG cylinders. In realising this, it has introduced initiatives that improved operations and supply logistic costs. Other continuous initiatives include the enhancement of processes and frameworks on corporate governance, guided by the Group’s stringent policies and guidelines. PROSPECTS Backed by solid foundation and dedicated workforce, the LPG Business remains steadfast in reinforcing its position, not only as Malaysia’s No. 1 Cooking Gas but also as the overall leader in the nation’s LPG industry, whilst delivering value and continuously enhancing its services to its loyal customers. ANNUAL REPORT 2015 109 LUBRICANTS INNOVATING CHANGE OUR RANGE OF PREMIUM AUTOMOTIVE LUBRICANTS PRODUCTS CONTINUE TO EVOLVE AND IS TODAY RECOGNISED AND ACCREDITED BY MAJOR AUTOMOTIVE MANUFACTURERS INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW LUBRICANTS ACHIEVEMENTS 2ND LARGEST lubricants market in Southeast Asia BUSINESS OPERATIONS The Lubricants Business retained its market position despite a challenging and competitive industry outlook. Driven by the Company’s aspiration to achieve market leadership in the near future, the Lubricants Business underwent a transformation journey with the consolidation of lubricants business into one entity that is PDB’s subsidiary, LDSB, which was then renamed as PLM(M)SB, to undertake the sales and marketing activities of PETRONAS Lubricants Business in Malaysia. Leveraging on the extensive range of lubricant products, the Business caters to wide markets covering Passenger Vehicles, Motorcycles, Commercial Vehicles, Industrial and Marine segments and specialises in the lubricant functional fluids and technical services. PETRONAS DAGANGAN BERHAD 112 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION THE PETRONAS SYNTIUM RANGE WAS UPGRADED TO INCLUDE °COOLTECH™, A UNIQUE FORMULATION OF BASE OILS AND ADDITIVES THAT FIGHT EXCESSIVE ENGINE HEAT FINANCIAL PERFORMANCE In view of Malaysia’s weak economic condition during the year under review, the Lubricants Business recorded a lower volume against corresponding year under review due to the cautious consumer spending. Commercial Vehicle Lubricants cater to lubricant usage for commercial vehicles (i.e. trucks, bus, prime-movers and the like) that run on heavy duty diesel engines. PETRONAS Urania is our brand for this segment and it offers products from the mineral to the full synthetic range. To further complement this segment, we also offer automotive gear oil, automatic transmission fluid and specialty products such as brake fluid and coolants. Industrial and Marine Lubricants offer products targeted to industrial and marine segments. We have a full range of lubricants to meet consumer requirements from compressor, circulation, hydraulic, turbine, gear oil and marine products. PETRONAS LubeXperts are fully branded PETRONAS workshops for passenger cars and motorcycles, offering a complete range of PETRONAS Lubricants products. Initiated in 2013, it is aimed at expanding market penetration and increasing PETRONAS Lubricants brand exposure in hightstreet segment as well as at PETRONAS stations. The first LubeXpert was launched at Auto Deutsch, Desa Pandan on April 2013. In 2015, 16 more new LubeXpert outlets opened, making it to the total of 67 LubeXpert outlets currently operating nationwide KEY PRODUCTS & SERVICES Passenger Car Motor Oils cater to the lubricants needs of the Passenger Vehicle segment in the automotive industry. PETRONAS Syntium is our flagship product which fully complements the semi synthetic to full synthetic range. During the year under review, the PETRONAS Syntium range was upgraded to include °CoolTech™, a unique formulation of base oil and additive that fights excessive engine heat. Key accounts using our PETRONAS Syntium range are Perodua, PROTON, Naza KIA, Peugeot, Citroen, Mercedes Benz, BMW and more. Our product offerings also include PETRONAS Mach 5 premium mineral grade, PETRONAS NGV Lube and PETRONAS M-Plus. Motorcycle Oils cater to the requirements of the motorcycle segment. We have two brands under this segment, namely PETRONAS Syntium Moto and PETRONAS Sprinta. PETRONAS Syntium Moto offers products from the semi-synthetic to full synthetic grades while PETRONAS Sprinta offers mineral grades. KEY INITIATIVES Formation of PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD Transformation Initiatives During the year under review, the Lubricants Business went through a transformation journey with the formation of a single entity to undertake the sales and marketing activities of PETRONAS Lubricants Business in Malaysia. The strategic formation of this new entity will be a strong platform for the Business to achieve its market leadership aspirations, due to the enhancement of its business focus and talent management. The transformation journey started in late August 2014, involving the leadership teams of the Lubricants Business entities (Lubricants Business Division in PDB and LDSB) as well as those from PLISB. The key objective of the transformation initiatives was to look into the redesign of PETRONAS Lubricants Business model in Malaysia to create a unified commercial setup that will enhance our capacity, deliver aggressive growth rates and attain market leadership aspirations. ANNUAL REPORT 2015 113 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS LUBRICANTS (continued) Business operations for the unified entity began on 1 January 2015 with a series of initiatives implemented to stabilise and streamline operational processes to cater to the compatibility integration with existing PDB and PLISB operations as well as to ensure a seamless level of service for customers. On 11 May 2015, the entity was officially named PLM(M)SB. Route-To-Market in East Malaysia The Lubricants Business cited positive growth in East Malaysia (Sabah and Sarawak) due to the implementation of end-to-end transformation called RTM. Initiated in Peninsular Malaysia in 2013, RTM showed double digit volume growth in 2013 and 2014. The objectives of extending this programme to East Malaysia was to drive growth and establish our position as a market leader. In May 2015, nine Market Execution Partners for East Malaysia were signed on to extend PLM(M)SB’s reach in East Malaysia for the implementation of the RTM programme. The transformation journey of PLM(M)SB was continued with the establishment of a stronger financial enterprise system, SAP ECC6, that streamlined and integrated the supply chain practices with PLISB for better efficiency as well as address capability development within the new organisation. PETRONAS DAGANGAN BERHAD 114 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION PROSPECTS INTERNATIONAL SUBSIDIARIES With stiff competition and emergence of new players in the industry, the Lubricants Business will continue its aggressive growth strategy and strive towards establishing its market leadership. The lubricants market in Thailand has strived despite having aggressive competition throughout the year. During the year under review, the revenue for Lubricants Business in Thailand had decreased by 5.6% as a result of lower unit selling price. As part of an overall initiative to grow PLM(M)SB business, the transformation initiatives implemented addressed key areas of RTM for the high street indirect business in Peninsular Malaysia and the deployment of sales teams managing Direct Key Accounts in their respective regions. This has enhanced our reach and improved our level of customer service to both customers and consumers alike. The transformation journey continues to focus on consolidating the indirect and direct Lubricants Businesses of PDB into a single entity to garner synergies to achieve an improved speed to market, focused execution and talent development. Throughout the year under review, PIM(T)CL decided to focus on business growth, which involved engaging their OEMs and conducting intensive marketing and promotional programmes. Due to the high competition experienced in the region, PIM(T)CL focused on increasing brand awareness via the use of digital media. Programmes for both internal and external parties were done in order to have fully trained distributors of the product. In pursuit of this, PIM(T)CL has also taken the necessary steps to increase the number of sales personnel and dealers in the region. ANNUAL REPORT 2015 115 SUPPLY AND DISTRIBUTION DELIVERING EXCELLENCE STRATEGIES HAVE ALWAYS BEEN DRIVEN AND INSPIRED BY THE FOUR CORE VALUES, NAMELY STAKEHOLDER VALUE, CUSTOMER SATISFACTION, OPERATIONAL EXCELLENCE AND ORGANISATIONAL EFFECTIVENESS INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUPPLY AND DISTRIBUTION OVERALL EQUIPMENT EFFICIENCY 81.0% 89.0% through continuous operational monitoring, SDD improved its LPG bottling operations’ Overall Equipment Efficiency by reducing operational interruptions while maximising on delivery. BUSINESS OPERATIONS During the year under review, SDD focused on cost optimisation and supply reliability. With its extensive supply chain network of primary and secondary distribution, SDD appraised and transformed existing processes to provide the most economical and reliable delivery to the customers supporting other enablers and business lines. This was done by ensuring uninterrupted end-to-end supply chain from product sourcing right up to delivery of the Company’s products to customers and dealers. KEY ROLES AND RESPONSIBILITIES SDD’s main roles and responsibilities include product sourcing, distribution, infrastructure planning and engineering services. These functions ensured adequate and reliable operational facilities for business sustainability. SDD’s strategies have always been driven and inspired by its four core values, namely Stakeholder Value, Customer Satisfaction, Operational Excellence and Organisational Effectiveness. PETRONAS DAGANGAN BERHAD 118 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION KEY BUSINESS INITIATIVES Operational Excellence Stakeholder Value A key factor at SDD is to ensure that products are delivered to customers at the most competitive cost and without operational interruptions. In pursuit of this, SDD strategised and initiated the Integrated Inventory Management system that minimised the intermonth price exposure variance due to the prolonged downward trend in oil prices. Through continuous monitoring and proactive actions taken, this initiative resulted in a more current unit cost that reflected current market prices. In essence, this initiative promoted competitive pricing that allowed business lines to realise the Company’s sales agenda. SDD remained committed towards creating value for its customers and business partners by improving the efficiency of product sourcing, primary and secondary distribution as this ensured better control and undisrupted supply. SDD also focused on optimising its terminals’ inventory and operating expenditure to continuously provide competitive advantages and cost optimisation. The realignment and optimisation of TC vessels resulted in the cost reduction of approximately 5.0% of the total annual freight cost. SDD also actively looked for new ventures to add more value to the services provided. As such, SDD worked with other oil companies on throughput arrangements, leveraging on existing facilities and capabilities without jeopardising its market share. This initiative not only contributed towards additional income to the organisation and further improved asset utilisation but also reduced the terminal’s operational unit cost. More value added initiatives are being planned to support business growth and sustainability. Customer Satisfaction SDD focused on enhancing customer satisfaction through the delivery of quality products and differentiated services in a timely and cost effective manner. A new process to manage customer complaints online was developed to ensure it adhered to the standard operating procedures to deliver on the Company’s brand promise. Moving forward, ongoing efforts are being carried out to ensure that these practices becomes a norm for SDD to carry out its business. The initiative started with daily oil prices analysis and monitoring of variance between the Company’s product costs vis-à-vis market price. The continuous price downward trend triggered all parties to successively implement predetermined mitigation actions such as frequent and smaller parcel products delivery to the Company’s terminals and managed product intake from refineries to ensure better pricing strategy. This resulted in competitive product pricing and performance improvement. In addition, with continuous operational monitoring, SDD improved its LPG bottling operations Overall Equipment Efficiency rate from 81.0% to 89.0%, reducing operational interruptions while maximising on delivery. ANNUAL REPORT 2015 119 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUPPLY AND DISTRIBUTION (continued) Organisational Effectiveness BUSINESS ACHIEVEMENTS To support the Company’s business growth and sustainability, SDD continuously conducts various studies to improve the Company’s efficiency. To further improve organisational effectiveness, SDD conducted several major short and long term studies, including a study on unmanned terminal rationalisation and terminal optimisation review which included the implementation of Drag Reducing Agent on Multi Product Pipeline to improve its capacity. The studies focused on detailed review of the Company’s options for business continuation pre-and post-2020 as well as the long term operational requirements beyond 2020, with due consideration given to operational limitations and advantages. Following this, specific strategies were developed and assessed for business growth and sustainability. In essence, these studies have provided PDB and SDD with a firm direction on future plans with regard to its operations, for the benefit of all stakeholders. MSOSH 2014 Award Following the success of the Company in the MSOSH 2013 Awards in the corresponding year under review, the Company achieved yet another success story during the year under review by sweeping six Gold Awards for commendable occupational safety and health performance in the MSOSH 2014 Awards. The award recognises companies from various sectors who have performed exceptionally well in occupational safety and health aspects. The award strengthened the Company’s commitment towards occupational safety and health, while at the same time boosting the morale and confidence of employees towards building a safe working environment. …THE COMPANY ACHIEVED YET ANOTHER SUCCESS STORY DURING THE YEAR UNDER REVIEW BY SWEEPING SIX GOLD AWARDS FOR COMMENDABLE OCCUPATIONAL SAFETY AND HEALTH PERFORMANCE IN THE MSOSH 2014 AWARDS. PETRONAS DAGANGAN BERHAD 120 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION KEY PROJECTS AND INITIATIVES LPG Flexspeed System at Prai LPG Terminal SDD successfully commissioned the Prai LPG Flexspeed System ahead of schedule in December 2015 as it was completed within a duration of 12 months. The objective of the project was to increase the Prai LPG Terminal production capacity with a high speed production bottling capability to a total of 5,400 cylinders per hour via two Flexspeed lines dedicated for C12 and C14 cylinders to meet the Company’s growth. The project resulted in operational improvements and cost savings via manpower optimisation with the use of the automated processes that came with the Flexspeed system. PDB Miri Fuel Terminal SDD successfully commissioned its biggest fully owned fuel terminal in Sarawak, the PDB Miri Fuel Terminal, on 15 October 2015. The project was completed two weeks ahead of time and obtained its Certificate of Fitness to Operate, well ahead of its contractual period of 13 months. Due to this, the project achieved cost savings as the capital investment was 7.0% lower than the initial budgeted amount. The terminal, currently operating with bigger storage capacity of 3.0 million litres in total against its initial capacity of 1.4 million litres, comprises two new vertical tanks to support the business growth. Apart from that, the terminal has been equipped with a new bottom loading facility, a fire fighting system consisting of fire tank and fire pumps and one new administration building. The facilities are able to support long term volume growth and demand surge during peak seasons. Low inventories have also given significant improvement in vessel replenishment turnaround time due to lesser load port congestion and predicted season which affected vessel travel times. Biodiesel Project in East Malaysia Following the Government’s mandate of Biodiesel implementation, SDD completed all B7 Biodiesel facilities in Sabah and Sarawak. With this, the whole country is now being supplied with B7 Biodiesel. The implementation of the government initiative in East Malaysia involved the use of additional PME by 138,000MT annually, which resulted in an annual saving of 159.4 million litres of fossil diesel. SDD also ensured an uninterrupted supply of PME to support the initiatives through efficient procurement to all PS in East Malaysia. PROSPECTS Moving forward, SDD will continue to focus on cost optimisation, supply reliability and sustainability, customer satisfaction, HSE assurance and operational excellence towards supporting the Company’s overall aspiration of becoming the ”Brand of 1st Choice”. ANNUAL REPORT 2015 121 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CRUDE OIL AND PETROLEUM PRODUCTS PRICE TRENDS USD/BBL 170 160 150 140 130 120 110 100 90 80 70 60 50 40 30 20 10 0 Jan 2005 Jan 2006 Jan 2007 Jan 2008 Jan 2009 Jan 2010 CRUDE: Tapis CRUDE: Brent RON97 ULG JET A-1 DIESEL 0.05% DIESEL 0.25% Jan 2011 Jan 2012 Jan 2013 Jan 2014 Jan 2015 Dec 2015 Year RON95 ULG Note: Average monthly prices are based on MOPS. After the drastic drop of global crude benchmark, Dated Brent, in the second half of 2014, peaking at USD115.30/bbl in June 2014 to a low of USD56.00/bbl at the end of 2014; crude oil continued its downward trend throughout the year under review. Dated Brent touched the highest point at USD66.65/bbl on 13 May 2015 before gradually sliding down to a low of USD36.00/bbl towards the end of 2015. For the year under review, Dated Brent price averaged at USD52.80/bbl, lower by about half from 2014’s average of USD99.00/bbl. For petroleum products, the MOPS prices are the key benchmark prices in this region. Throughout 2015, RON97 ULG, RON95 ULG and Diesel 0.05% averaged at USD71.00/bbl, USD69.00/bbl and USD65.00/bbl, respectively. The unending bearish market for both crude oil and petroleum products is attributed to the oversupply situation PETRONAS DAGANGAN BERHAD 122 as OPEC persistently held on to a “no output cut” policy to claim market share leadership. Furthermore, the strong supply growth from US tight oil, and the potential lifting of sanctions on Iran led to expectations of higher oil exports from Iran. On the demand side, expectation of interest rate hike by the U.S. Federal Reserve reduced investors’ appetite for commodities including oil, coupled with lingering concerns about lower economic growth in China and emerging markets. Moving forward, global oil market is projected to remain in an oversupply position in 2016, although the pace of global stock builds could decrease to 0.6 mil bpd from 1.7 mil bpd, as OPEC supply remains robust despite lower nonOPEC output. Demand is expected to give support as the US economy is on the road of recovery and other emerging markets including China and India are expected to continue growing, albeit at a moderate level. INSPIRING CHANGE BUSINESS OVERVIEW ECONOMIC OUTLOOK AND PROSPECTS SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION PDB REMAINS COMMITTED TOWARDS REINFORCING ITS MARKET LEADERSHIP AND ADDING VALUE TO ITS BUSINESSES BY STRENGTHENING ITS BRAND, BUILDING ON ITS INNOVATIVE CUSTOMERCENTRIC MINDSET AND FOCUSING ON ITS COST COMPETITIVENESS – IN ITS JOURNEY TOWARDS BECOMING THE BRAND OF 1ST CHOICE. Global economic growth was estimated at 3.1% in 2015, a slower growth compared to 2014. Expansion in the advanced economies continued at a modest pace, while growth in emerging markets and developing economies decelerated, led by the imminent slowdown in China. Downside risks to the outlook has escalated, particularly in emerging markets and developing economies, influenced by low commodity prices, increase in capital outflows from the emerging markets, combined with downward pressure on their currencies and increasing financial market volatility. These risks pose downward pressure on the global economy, with their effects to be felt throughout 2016. Global economy is expected to be fragile, with modest growth projected to be at 3.4%. In the Southeast Asia region, estimated growth remains steady at 4.6% in 2015 and projected at 4.9% in 2016. For the ASEAN-5 economies (Indonesia, Malaysia, Philippines, Thailand, Vietnam), weaker terms of trade as a result of currency depreciation against major currencies is expected to contribute to a bearish growth for both Malaysia and Indonesia in 2015. The weaker commodity prices will further drag the growth of the commodity-exporting economies. For Malaysia, GDP growth for 2015 was recorded at a moderate pace of 5.0%, largely driven by the private sector, both consumption and investments. Net exports remained strong on the back of weaker imports due to weakening Malaysian Ringgit. In 2016, the uncertainty of global economy will continue to put more downward risks. GDP growth is forecasted to moderate at between 4.0% and 4.5% as the economy continues to experience external and internal uncertainties. To address the challenging economic environment, the Company will be aligning its business strategies to sustain its overall market leadership and shareholders’ value. PDB remains committed towards reinforcing its market leadership and adding value to its businesses by strengthening its brand, building on its innovative customer-centric mindset and focusing on its cost competitiveness – in its journey towards becoming the ”Brand of 1st Choice”. ANNUAL REPORT 2015 123 SUSTAINABILITY REPORT RESPONSIBLE CORPORATE CITIZEN PDB CONTINUES TO EMBRACE POLICIES, PRACTICES AND PROCEDURES THAT CLEARLY OUTLINE OUR COMMITMENT TO DELIVER SUSTAINABLE AND LONG TERM VALUE TO OUR STAKEHOLDERS INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUSTAINABILITY REPORT PETRONAS DAGANGAN BERHAD 126 PETRONAS CORPORATE SUSTAINABILITY FRAMEWORK Limiting emissions of greenhouse gases into the atmosphere. Preventing and eliminating injuries, health hazards and damage to property and communities, including conserving the environment. Ensuring that products conform to quality and HSE standards throughout the product lifecycle and meet the needs of society. Societal Needs Product Stewardship Biodiversity Ensuring projects and operations do not have significant effect on the diversity of animals and plants. Health, Safety & Environment Sustaining the Company’s profitability through value creation, efficient extraction and manufacturing processes. Promoting efficient use of hydrocarbons and water, and supporting the use of renewable energy. Climate Change Shareholder Value Natural Resource Use Our approach to sustainability is guided by PETRONAS Corporate Sustainability Framework which recognise the value of sustainable growth, giving back to the community, minimising the impact to the environment, as well as maintaining safe and reliable operations. Safeguarding human rights within our sphere of influence, contributing to community needs, investing in training and education, promoting arts and sports and conducting our business in a transparent manner. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Sustainability to PDB means meeting the world’s growing energy needs in a responsible and holistic manner, by balancing the economic, environmental and social needs of our stakeholders, steered by solid governance and ethical business practices. In addition, PETRONAS CoBE expresses our commitment to sustainable development as follows: PART III WORKPLACE CULTURE AND ENVIRONMENT 3. SUSTAINABLE DEVELOPMENT 3.1 PETRONAS is committed to sustainable development in order to help meet the world’s growing energy needs through economical, environmental and socially responsible efforts. 3.2 You should aim to create lasting social benefits; safeguard the health and safety of employees, contractors and neighbours; minimise disruptions to the community; lower emissions; minimise impact on ecosystems and biodiversity; and use energy, water and other resources more efficiently. Source: PETRONAS CoBE. The Company holds our partners, contractors and suppliers to similar standard of conduct. The year under review saw continued volatility in the capital markets with the Malaysian economy facing financial vulnerability. As a responsible corporate citizen, PDB continues to embed sustainability in our business operations. We engage with our stakeholders comprising our own employees, business partners, shareholders, customers, regulatory authorities, local communities, contractors and suppliers. PDB is currently refining the tools, processes and sustainability reporting mechanisms internally. By strengthening our business practices concurrently, this will only help propel us into the future. On 12 December 2015, Bursa Malaysia announced that PDB has met the globally recognised sustainability standards for inclusion in the FTSE4Good Bursa Malaysia Index. PDB is very pleased with the recognition and inclusion in the FTSE4Good Bursa Malaysia Index, and as such the Company will strengthen and continue in its efforts to integrate sustainability into its business strategy. FTSE Russell (the trading name of FTSE International Limited and Frank Russell Company) confirms that PDB has been independently assessed according to the FTSE4Good criteria, and has satisfied the requirements to become a constituent of the FTSE4Good Index Series. Created by the global index provider FTSE Russell, FTSE4Good is an equity index series that is designed to facilitate investment in companies that meet globally recognised corporate responsibility standards. Companies in the FTSE4Good Index Series have met stringent environmental, social and governance criteria, and are positioned to capitalise on the benefits of responsible business practice. ANNUAL REPORT 2015 127 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUSTAINABILITY REPORT (continued) HEALTH, SAFETY AND ENVIRONMENT PDB is committed to safeguard the health and safety of its people, business partners, customers, surrounding communities, public and all stakeholders; and puts protecting the environment as one of its priorities in driving a sustainable business and operational excellence. The Company views the inculcation of HSE practices as a prerequisite in this journey, aiming at making HSE a culture that is embedded in all aspects of its business. In exercising this aspiration, PDB holds on to the governance of HSE Management System, a system that has been established and rolled out to all of the Company’s operations since its early days. responsibility is emulated at all levels; spreading the message that HSE is critical to each and every one of its employees. The management’s commitment is carved in the Company’s HSE Policy Statement; a written pledge signed off by the Company’s highest executive officer, MD/CEO. It mandates strict adherence to HSE regulations and requirements across the Company, by our employees, contractors, suppliers and joint venture partners. LEADERSHIP COMMITMENT PDB’s management demonstrates visible HSE leadership and commitment through a set of exemplary roles in safeguarding the health and safety of our employees. The roles include integrating and balancing HSE aspects in business decisions and leading the development of HSE strategic objectives and targets. In operationalising the commitment, PDB management drives HSE initiatives at all levels with clear expectations, targets and objectives; with each member of the management carrying the highest portion of HSE KPIs. The show of accountability and PETRONAS DAGANGAN BERHAD 128 HSE governance at PDB is strengthened with commitment to adhere to PETRONAS HSE Mandatory Control Framework and PETRONAS Technical Standards. Adopting demonstration of As Low As Reasonably Practicable (ALARP) as the Company’s risk appetite in managing HSE risks, PDB establishes its HSE strategic objectives and targets to rationalise and operationalise the intent of its HSE aspiration. The HSE strategic objectives are incorporated into HSE Plan, and cascaded to the respective Divisions and closely monitored to ensure everything that has been planned is materialised effectively and in a timely manner. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION BUILDING HSE FOUNDATION In ensuring that a HSE plan is executable and effective, PDB provides a firm foundation that includes competent employees, a relevant structure, practical deliberation and decision making platforms, monetary budget and access to critical documents of standards, legislation and other requirements. At all levels, HSE roles and responsibilities are clearly defined in job or position descriptions and are documented, communicated and reviewed periodically. HSE Committees HSE committees focus on relevant HSE issues and provide a platform for communication amongst and between management and employees. The committees are utilised to: • Stimulate effective two way communication on HSE issues between management and employees • Engage all staff in the implementation of HSEMS • Provide avenue for employees’ feedback on HSE matters • Provide HSE advisory to the management for informed decision • Provide a platform to monitor adequacy and effectiveness of controls put in place to manage HSE risks. PDB Corporate HSE Committee is chaired by the MD/CEO, who is also a Director of the Company. Heads of Divisions were appointed as committee members to ensure commitment from senior management team. HSE risks, incidents and performance are also deliberated by the PDB MC and presented to the Board for oversight on a quarterly basis. HSE Capability An intent is only as good as the person executing it. PDB gives significant emphasis in ensuring its employees and servicing contractors are capable in implementing assigned tasks. Appropriate training programmes are identified and provided to ensure necessary skills and knowledge are acquired prior to performing a job in a safe manner. Basis of identification includes job function requirement, legislative and standards requirements, discipline pre-set training requirement, as well as other best practices by the industry with similar operations and activities. Compliance to training requirements are monitored through the implementation of HSE Competence Assurance, a system that is able to provide the management an effective oversight over the status of competency of the workforce. No. of Staff Trained in HSE 2014 80 2015 375 375 7,680 No. of Man Hour Training for year in 2015 960 hours Hours days Days 2014 3,512 439 2015 7,680 960 ANNUAL REPORT 2015 129 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUSTAINABILITY REPORT (continued) HSE Communications For the year under review, we undertook initiatives to engage our business partners, customers as well as contractors to strengthen HSE management in our day to day operations. Engagement with local communities and public is also embedded in various programmes implemented. Our initiatives were focused on factors that could cause incidents and how to mitigate HSE risks. We engaged authorities such as MDTCC, DOSH, DOE and APMM to obtain updates on the latest legal requirements that apply to PDB facilities. Such information is disseminated to all relevant asset owners for compliance. RISK-BASED PLANNING AND IMPLEMENTATION With the HSEMS, supplemented by PETRONAS Enterprise Risk Management Framework, provides risk oversight to PDB Board, looking into various focus risk areas including HSE risks. With a solid foundation set by the management, operationalisation begins with HEMP, which calls for identification of hazards, assessment of risks, and implementation of controls. The process not only provides detail contents of risks but also allow intelligent risk-based prioritisation; a crucial approach in ensuring that plans are structurally and systematically implemented. Several risk assessment tools and techniques are used in HEMP, each examining different aspects of an operation or activity; suitable for specific areas or stages of operations. Examples include Job Hazard Analysis, Process Hazard Analysis, Chemical Health Risk Assessment, and Environmental Impact Assessment. Efforts towards enhancing HEMP implementation in 2015 included a Company-wide review of the Hazards and Effects Register, involving Subject Matter Experts from the Fuel, LPG and Aviation Terminals, Retail and NGV Stations, as well as LPG and Commercial storage facilities; driven by findings from past incidents and near-misses, audit findings, newly-introduced hazard, facility or process and any change that may introduce new or different level of HSE risks. PETRONAS DAGANGAN BERHAD 130 Notwithstanding all efforts in preventing incidents, the Company realises that fate do find its ways; and normally at the least expected of situation and time. Hence, it is also one of the Company’s priority to keep everyone on their toes, ready for any emergency situation. PDB Crisis and Disaster Management Manual stipulates the requirements to take proactive steps to ensure that we are prepared for unexpected events. The manual also specifies the emergency response structure along with clear roles and responsibilities. The Company conducts periodic assessments to ensure adequacy and effectiveness of controls to manage emergency scenarios. This includes testing of response equipment’s adequacy and readiness; as well as response capabilities through emergency exercises at our operating facilities. Regardless of how unwanted an incident is, the Company strives to find remedies through the process of learning from incidents. All incidents are investigated in a timely manner. Recommendations resulting from investigations which include both corrective and preventive actions are monitored, and their progress is reported to the management. Lessons learnt from incidents are shared across the Company including relevant contractors and business partners to prevent recurrence of similar incidents; in the form of specific action items that are monitored and tracked for closure. At all times, lessons are not only made learnt at similar operations, but also being extended throughout the Company. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION TIER 3 EMERGENCY RESPONSE EXERCISE FOR KERTIH FUEL AND LPG TERMINAL (EX-PETIR II) One of the biggest scales of emergency response exercise conducted was Tier 3 Emergency Response (Ex-Petir II) which was jointly organised by PDB, PETRONAS Carigali Sdn Bhd Peninsular Malaysia Operations and PP(T)SB which was successfully conducted on 21 April 2015. The exercise was conducted to assess the capability and readiness of our ERT, Eastern Region Emergency Management Team, PDB Headquarters Support and Unification of Command between PP(T)SB, Central Emergency and Fire Services and various response agencies towards mitigation of the crisis. The exercise included full movement of ERT and deployment of firefighting equipment during emergency with external assistance from Kertih and Kemaman response agencies (BOMBA, police, and hospital). CONTINUAL IMPROVEMENT Built around the Plan-Do-Check-Act cycle, HSEMS requires an effective built-in improvement system, to stay relevant, updated and continually improving. Internal and independent HSE Assurance exercises are carried out, with analysis of findings being presented to the PDB MC, PDB Board and PETRONAS Downstream Executive Committee. For the year under review, PDB was subjected to HSE Assurance by PETRONAS Group HSE. The findings and recommended corrective actions of this assurance exercise was consolidated with those of the HSE assurance conducted in previous years by several stakeholders. Correction Action Plans were consolidated for Companywide implementation and tracked for closure; providing not only a holistic approach in gap closures; but also ensures sustainability of implementation. Analysis from these Assurances; together with other inputs from incidents, near misses and external lessons are put together against each sub-elements of HSEMS, allowing identification of areas within the system that require improvement. This is a formal process in place for PDB management to review the effectiveness of the HSEMS implementation and ensuring continual improvement of the system; and subsequently the Company’s sustainability in managing HSE. ANNUAL REPORT 2015 131 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES SUSTAINABILITY REPORT (continued) BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS BUILDING A HIGH PERFORMANCE CULTURE Creating a high performance culture requires a systematic approach to managing the performance of organisations, teams and individuals. The Company is guided by PETRONAS Learning and Development Framework and Top Talent Development Framework which is grounded on the principle of continuous learning in nurturing competent workforce by strategic learning, leadership, technical knowledge and capabilities. LEADERSHIP DEVELOPMENT TOTAL EMPLOYEES >1,900 In line with PETRONAS Leadership Vision, PDB strives to develop leaders at all levels to uphold the PETRONAS Shared Values and demonstrate the leadership competencies in a high performance culture. 2014 Total Training Mandays: Average Training Mandays: 4,380 days 2.74 days 2015 Total Training Mandays: Average Training Mandays: 4,027 days 2.52 days To build the right leaders to meet the Company’s needs and aspirations, the PDB leadership development activities and initiatives for employees at all levels are guided by PETRONAS Learning and Development Framework, and Top Talent Development Framework. Leadership Development Programmes offered by the PETRONAS Leadership Centre Selected PDB executives, managers and higher management employees participated in the wide array of high impact leadership development programmes which were available at PLC. The programmes held include the Senior Management Development Programme, Management PETRONAS DAGANGAN BERHAD 132 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Development Programme, Leadership Excellence at PETRONAS for Senior Managers and General Managers, Maximising Your Leadership Success, Emerging Leaders Programme, and Foundation of Leadership. Through these programmes, participants were equipped with the required competencies to affect positive change in the organisation, business acumen as well as management and leadership skills. PDB Managerial Development Programme To enhance managers’ leadership competencies in leading change, innovation and maximising business opportunities, the PDB MDP was introduced as an in-house training intervention. A total of 18 managers graduated from this programme on 24 February 2015. Throughout the seven month programme, participants attended individual and group coaching sessions, sharing sessions by internal and external leaders, and also a visit to the 3M Innovation Centre. Participants also implemented group projects that centred on innovative solutions, which led to cost savings and improved the Company’s competitive advantage. Leadership that Empowers Programme Succession Management The PETRONAS Top Talent Management Value Chain was implemented to identify top talents within the organisation, review talent on an overall basis to determine their strengths, areas of development, career plans and finally match them against the critical positions within the organisation. In the context of PDB, rigorous talent identification exercises resulted in a 13.0% increase of its top talent pool. As for its 31 critical positions, plans were made to identify successors for the positions to ensure uninterrupted business operations upon employee mobility or attritions. The increase number of experienced top talents that resulted in a bigger pool of potential successors also contributed towards the Ready Now Successors to PBD critical positions ratio of 2.4:1. Annual reviews were conducted on the succession plans to ensure its feasibility for implementation, as and when the critical positions are vacated. In addition, PDB conducted succession plan reviews for its Senior Management positions to identify suitable leaders within PETRONAS to take over leadership positions whenever required. The deliverables achieved served as valuable information for PETRONAS Downstream Business in deliberating and endorsing plans for future implementation. The programme was conducted with the objective of enabling managers to acquire various leadership styles in managing their subordinates. A total of 12 managers attended the programme on 7 and 8 May 2015. This programme was proven to be useful and effective through the behavioural effectiveness survey which was conducted several months after the training. ANNUAL REPORT 2015 133 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUSTAINABILITY REPORT (continued) PDB Unleash Your Potential Programme The PDB UYP is a six-month programme, which kicked off on 11 August 2015 and participated by 13 PDB executives. The objective of this programme was to develop employees’ potential on conceptual thinking, judgement and empathy. The learning modules included a business project dubbed as the ‘Dagang Challenge’, leadership journey sharing session by the MD/ CEO, coaching sessions and an external visit to Genovasi, the only design thinking school in Malaysia. As part of the ‘Dagang Challenge’, the PDB UYP Batch 2015 launched the #FUELLINGCOMMUNITIES campaign on 28 November 2015 at Pusat Rukun Tetangga Taman Segar, Cheras. The campaign‘s objective was to demonstrate that PETRONAS cares about the community, their wellbeing and environment while creating a purpose for customers to spend at PETRONAS station. The initiative was rolled out to a localised community area. Each customer who spent a minimum of RM30 on fuel purchase at the selected PETRONAS station, will collect 1 Community Point. All accumulated points will be used for the collective good of the entire community through charity activities. +28,888 CP +58,888 CP +88,888 CP Painting and Gotong-Royong at Pusat Rukun Tetangga Taman Segar Park amenities for Pusat Rukun Tetangga Taman Segar PETRONAS StreetSmart Programme at Sekolah Kebangsaan Taman Segar PETRONAS DAGANGAN BERHAD 134 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION EXECUTIVE AND NON-EXECUTIVE CAPABILITY DEVELOPMENT Technical Managers Capability Assessment TMCA was rolled out to evaluate the functional capability of Technical Managers in managing operating assets using a set of functional skills in discharging their roles and responsibilities effectively. For the rollout, the functional skill set was developed in collaboration with Technical Capability Management PETRONAS and PDB’s discipline resource persons. The assessment commenced from September to October 2015, whereby 10 Terminal Managers were assessed and development plans identified for gap closure purposes. PDB Downstream Grounding Programme The PDB DGP is a structured and systematic training approach for Technical Executives under the Process Technology/Operations Skill Group with the objective of capitalising tacit knowledge and developing their skills in preparing them for bigger roles in the organisation. DGP is expected to contribute higher value creation towards operational excellence. PDB adopted the DGP to replace the former Management Trainee Programme that was implemented in 2013. The programme was adopted from Downstream Business, PETRONAS and further customised to suit PDB’s Terminal and Depot Operations. In developing the modules, a working committee was formed comprising discipline resource individuals from the business lines, in collaboration with Downstream Capability Unit. The team spent five months reviewing the current DGP logbook and Competency Level and Evaluation. The revised PDB DGP was approved on 24 September 2015. A handing over ceremony was conducted on 8 October 2015 between Head of HR Downstream and the MD/CEO. The programme is also seen to be able to “jumpstart” the participants’ learning journey as evidenced from the previous programme participants from the Downstream Business who yielded commendable Accelerated Capability Development baseline results which thereon accelerated their capability development in PETRONAS. The programme is scheduled to begin in January 2016. PDB Sales and Marketing Career Paths Career Path is a tool which can be used by employees to chart their career development within an organisation. At PETRONAS, career paths are available based on the respective skills segment with clear demarcation between enabler, business technical and technical professional career paths. In PDB, executives include those from technical to nontechnical background, with majority coming from the nontechnical pool. In view of the nature of its business, PDBspecific career paths were developed for the Sales and Marketing Executives to help them acquire the necessary skills for career progression through structured mobility. ANNUAL REPORT 2015 135 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUSTAINABILITY REPORT (continued) Career path defined seven career opportunities within PDB and relevant functions were identified for employees to acquire functional experiences to progress along the identified career ladders. Non-Executive Non-Technical Capability Non-Executives Learning and Development Framework focuses on NENT employees’ functional and behavioural capabilities. Eligible NENT employees are required to undergo NENT Assessments to evaluate their competencies and readiness for their next career progression. In preparing them for the assessment, three Microsoft Solution Programme sessions involving participants were conducted in March, April and October 2015. All participants passed and were considered for promotions. Non-Executive Technical Capability PETRONAS Competency based Assessment System is a structured skill assessment system introduced to PETRONAS group wide in 2006 for NET employees. The purpose of PECAS is to confirm the competency of our NET (Technicians and Operators) through a structured assessment process covering elements of knowledge, skills and attitude against PETRONAS Occupational Skills Standard. Three external verification sessions for the PECAS portfolio were conducted in the year under review to certify and recommend the competency levels of the identified technicians through portfolio verifications. As a result, 95 technicians were certified as competent which is 82.0% of the total eligible NET employees for the assessment. PETRONAS DAGANGAN BERHAD 136 PDB Internship Programme The PDB Internship Programme is designed to provide undergraduate students with practical experiences which are related to their academic backgrounds for a duration as specified by their academic institutions. For the year under review, a total of 190 students underwent the internship programme with PDB. Skim Latihan 1Malaysia/Graduate Employability Enhancement Scheme The Graduate Employability Enhancement Scheme or better known as the SL1M-GEES-PETRONAS, is a soft skills training programme, developed by PETRONAS in collaboration with the Government of Malaysia to enhance the marketability and employability of Malaysian graduates under the Skim Latihan 1Malaysia initiative. The training programme is focused on helping unemployed graduates acquire critical soft skills and provide them with an experiential learning experience that equips them with a diverse set of personal attributes in preparing them to work in business/corporate environment. For the year under review, 10 trainees from GEES/SL1M programme were placed in PDB. PDB Executives Action Team Established in 2014, the PDBeat was designed to create additional value to the Company. This was carried out via operational improvements as well as activities that strengthened the brand and improved organisational culture. PDBeat also acts as a leadership capabilities development platform for young executives. The club’s operating model anchors on four key principles, namely cross organisation participation, executive empowerment, value creation for PDB and economical execution. Membership is open to all PDB executives at no cost and all staff have the opportunity to participate in any PDBeat organised activities. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION During the year under review, the initiatives held covered five key areas, namely education, sports and recreational, innovation, CSR and social events. Among the activities conducted include learning visits to Google Malaysia Office, 3M Innovation Centre and KVDT, an innovation talk, LIFE of PI Competition 2015, children’s book donation drive, and spring cleaning at Rumah Titian Kaseh Titiwangsa. PDBeat also partnered with nine other HCU/OPUs to organise the inaugural PETRONAS YPC Sports Carnival. The club also assisted in coordinating the PETRONAS Primax Race All-Stars 2015. LIFE of PI – Listen, Integrate and Facilitate Execution of Potential Ideas Programme LIFE of PI was established in 2014 as a platform for staff to share their ideas directly with the MD/CEO. The programme is conducted in a casual setting to allow ideas to flow freely and motivate staff to think of innovative concepts for the Company. In 2015, PDBeat decided to make the LIFE of PI sessions more interesting and competitive by introducing the LIFE of PI Competition. The competition is open to all PDB staff nationwide. PDB Non-Executives were also required to be part of this competition and submit at least one of their ideas as this demonstrated their importance to the Company. Throughout the competition, 15 creative ideas were deliberated. At the end of the sessions, it has increased the level of awareness amongst PDB’s staff as it has created a platform for them to share their ideas with PDB’s top management, especially with the MD/CEO. PDB Brownbag The PDB Brownbag is a series of talks organised by the Strategic Planning Department, Finance Division with the objective of further enhancing the capability of the Company’s planning fraternity. During the year under review, four PDB Brownbag sessions were conducted, with topics ranging from the economic outlook, embedding risk assessments in business plans to the PETRONAS Investment and Allocation Framework. The sessions helped participants improve their functional capabilities as well as gain a better understanding on the subject matter for their role as key planners of their respective departments. ANNUAL REPORT 2015 137 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUSTAINABILITY REPORT (continued) DRIVING INNOVATION 2015 F1 WO6 HYBRID We are committed to explore new approaches in innovation, automation and technology integration. This is to ensure continuous improvements in our products, services and processes, as well as to become a more efficient company in the current market environment. PETRONAS DAGANGAN BERHAD 138 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION LAUNCH OF THE NEW PETRONAS PRIMAX 97 WITH ADVANCED ENERGY FORMULA In August 2015, the new PETRONAS Primax 97 with Advanced Energy Formula was made available at about 60.0% of PETRONAS stations and more to be made available in 2016. PETRONAS PRIMAX 97 WITH ADVANCED ENERGY FORMULA DELIVERS SUPERIOR ACCELERATION WITH THE FOLLOWING THREE KEY ATTRIBUTES: Protects the engine with the nation’s first lower sulphur gasoline: On top of its lower sulphur content that benefits sulphur sensitive emission systems, the new formulation also removes and prevents deposits, providing long-term protection the fuel injectors. Provides better combustion with technology of the winning formula: The fine quality base fuel produced by world class PETRONAS refineries in an optimised formulation developed through our partnership with the MERCEDES BENZ AMG PETRONAS Formula One™ Team. With better combustion, motorists can experience longer, smoother drives with each tank of new PETRONAS Primax 97. Improves drivability with the world’s first use of new chemistry: This new improved chemistry ensures better friction reduction at the cylinder wall and enhances the engine oil’s function, resulting in smoother acceleration. ANNUAL REPORT 2015 139 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUSTAINABILITY REPORT (continued) PETRONAS DYNAMIC DIESEL – IMPROVED FORMULATION In December 2015, the newly improved PETRONAS Dynamic Diesel was made available at all PETRONAS stations nationwide. This enhanced PETRONAS Dynamic Diesel cleans the engine, restores power and provides better combustion for superior economy and reliability. The new PETRONAS Dynamic Diesel delivers the following benefits: • Recorded best power restoration among the Malaysian diesel fuels tested. Testing included industry standard common-rail direct-injection engines. • Cleans engine: Removes and prevents internal and external injector deposits for finer fuel spray and better engine life. • Restores power: Regain engine performance, efficiency and reliability by protecting modern diesel injectors. • Better combustion: Easier starting and better drivability through improved combustion properties and friction reduction. INTRODUCTION OF PETRONAS SYNTIUM WITH °COOLTECH™ During the year under review, the Company introduced the new PETRONAS Syntium with °CoolTech™, in Malaysia on 21 March 2015. The event was launched by PETRONAS top management and Nico Rosberg of the MERCEDES AMG PETRONAS F1 Team. PETRONAS Syntium with °CoolTech™ is available both locally and abroad. The new engine oil is an upgraded formulation of base oils and additives that fight excessive engine heat. The technology developed is derived from the race track and met the requirements of other major OEMs to provide consumers with optimum engine performance and a trouble free driving experience across all conditions. PETRONAS DAGANGAN BERHAD 140 Downstream Continuous Improvement Convention Awards 2015 SDD enrolled in the Downstream Continuous Improvement Convention, jointly hosted by PETRONAS DBE, PP(T)SB and KAPENAS. DCIC is part of the Downstream Continuous Improvement practices that strive to propagate ownership and commitment, accelerate internalisation of PETRONAS Cultural Beliefs as well as inculcate a problem solving and innovative mind set amongst the front-liners, in line with the theme ‘Living Cultural Beliefs Through Continuous Improvement’. PDB won one Gold and two Silver Awards for the following projects: • KLIA Aviation Terminal (Team KAiZEN) – Gold Award; Designed and fabricated a tool that prevents fuel splash while the JC Carter is being connected to the aircraft adapter during the de-fuelling process. Product spillage during de-fuelling was avoided and through the implementation of a Customer Satisfaction Survey, customer complaints were reduced by 80.0%. • Sepangar Bay Fuel Terminal (Team Sahabat Nabalu) – Silver Award; Designed and fabricated a system that minimised ergonomic and product loss issues while off-loading products. The project eliminated Unsafe Acts and Unsafe Condition aspects, reduced off-loading time by 60.0% and in doing so, contributed RM0.3 million in operational cost savings annually. • Bayan Lepas Aviation Terminal (Team BOLDS) – Silver Award; Designed and fabricated an oil interceptor system that improved waste oil recovery. Work processes improved by 92.0%, leading to a reduction in Unsafe Act and Unsafe Condition, including operational time and manpower usage. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION LOW PROFILE LOW FLOW RATE DISPENSER By innovating on process simplification, SDD introduced its new fuel dispensing equipment for narrow body aircraft named LPLFRD or otherwise known as “Gecko”. It is a compact, low profile, low flow rate dispensing vehicle that is dedicated for refuelling narrow body aircrafts such as Boeing 737-400, Boeing 737-800 and Airbus A320. Through this project, SDD reduced 30.0% of its capital investment against the existing dispenser and replaced the existing hydraulic system with a levelled platform, thereby eliminating the need for costly maintenance for the hydraulic system. In addition, the new type of dispenser improved operational efficiency given the faster operational turnaround from the simplified refuelling procedure by eliminating hydraulic movements, saving time between five and 10 minutes per refuel session. The equipment also provides safer refuelling platform with proper guard rails. The new equipment, being used at KLIA since April 2015 has become the first of its kind in Malaysia and Southeast Asia. Aside from the cost saving benefits, the “Gecko” also provides better ergonomic handling of fuelling operations to narrow body aircraft due to the availability of fixed platforms. ANNUAL REPORT 2015 141 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS SUSTAINABILITY REPORT (continued) CUSTOMER ASTRO XLR8 AUTOMOTIVE FESTIVAL AT PULLMAN PUTRAJAYA LAKESIDE For the first time ever, ASTRO XLR8 Automotive Festival, powered by PETRONAS Primax 97 with Advanced Energy Formula was held at the Pullman Putrajaya Lakeside. This inaugural event hosted a total of over 20 automotive car clubs from all over Malaysia, from vintage cars to Lamborghinis. Activities included The King of Clubs where each car club competed against each other in a series of challenges for the coveted title of The King of Clubs. Other than this, the event was also home to Asia Klasika, an automotive show displaying over 80 classic cars and more than 20 superbikes, including the personal collection of DYMM Sultan of Johor himself. This marked the first time that PETRONAS came in as a title partner. XLR8 drew a crowd of approximately 30,000 throughout the entire weekend and gave PETRONAS media coverage worth RM22.0 million, thus increasing the brand awareness and visibility of the newly launched PETRONAS Primax 97 with Advanced Energy Formula. PETRONAS DYNAMIC XPERIENCE This is an Experience to Believe event where the Retail Business in partnership with PETRONAS Lubricants, engaged with 4x4 car clubs from across the country to sample PETRONAS Dynamic Diesel and PETRONAS Urania, and provide testimonies on their experience. In December 2015, the PETRONAS Dynamic Xperience kicked off in Kota Kinabalu, Sabah where a total of 40 4x4 vehicles comprising of three different car clubs from around Kota Kinabalu, took part in this experiential journey of discovery. Participants who were mainly users of our competitors’ products were given a full tank of PETRONAS Dynamic Diesel and taken on a 150km journey around Kota Kinabalu, making pit stops PETRONAS DAGANGAN BERHAD 142 at two of our PETRONAS stations along the way. At the stations, participants were required to complete tasks to collect valuable points which at the end of the day would be tabulated to select the top five winners. The PETRONAS Dynamic Xperience has proven to be a tremendous success as it proved the superiority of our Fuel Engineering and through the testimonials from participants whom have switched to become PETRONAS customers. KL BIG KITCHEN FESTIVAL 2015 PDB was proud to be one of the main sponsors for the Kuala Lumpur Big Kitchen Festival 2015, an event organised by the Kuala Lumpur City Hall and Visit KL, in collaboration with Tourism Malaysia and the Ministry of Tourism and Culture Malaysia. The three day festival at Dataran Merdeka which was officiated by Guest of Honor, Seri Paduka Baginda Raja Permaisuri Agong Tuanku Hajjah Haminah Hamidun, brought together top local and international chefs, restaurants and street food operators serving authentic Malaysian dishes. The event was attended by more than 50,000 local and international visitors. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Besides supporting Ministry of Tourism & Culture to showcase Kuala Lumpur as the gastronomic destination for Southeast Asia, Gas PETRONAS as No. 1 Cooking Gas in Malaysia used this opportunity to further promote HSE and create awareness towards safe usage of LPG amongst community. LPG DEALERS’ STORE OPENING CEREMONY During the year under review, the LPG Business launched new premises for its dealers, in line with PDB’s emphasis for these premises to adhere to stringent HSE standards. The new premises launched were MTP Abdul Kadir Sdn Bhd LPG storage facilities and office on 17 March 2015 at Jalan Sungai Tiram, Johor and Wisma Rompin Enterprise in Bahau, Negeri Sembilan on 23 October 2015. These new premises are the benchmark for all channel members to follow and this will subsequently raise the safety standard of LPG industry as a whole. The event was also an opportunity for the LPG Business to participate in CSR activities and reach out to support local communities such as orphanages, children with special needs and poor families. The LPG Business believes in leading by example and hopes these activities encourage all LPG Dealers to continuously support and contribute to the needs of local communities. HARI PENGGUNA KEBANGSAAN The event was organised by MDTCC at Dataran Merdeka from 23 to 25 October 2015. PDB opened a booth where we conducted a membership drive for our PETRONAS Kad Mesra and sold our PETRONAS Gift Cards. FIESTA LARUT Held in Larut Matang and Selama, Perak, Fiesta Larut is an annual event organised by MDTCC to introduce to the locals on products and services managed under the Ministry. During this event, PDB hosted a booth which featured a Mini Mesra Store, an F1 simulator, a photo booth and also a Remote Control Track. Throughout this event, registration for Kad Mesra membership was acquired along with the sales of PETRONAS Gift Cards. SAFETY TALK AND AWARENESS PROGRAMME As part of our continued focus to enhance safety awareness among commercial customers, a series of engagement sessions were held throughout the six regions on LPG product knowledge, safe handling and customer services. These sessions were part of our efforts to equip customers with better knowledge and awareness on our LPG products, increase customers’ confidence level on the quality of our products and share safety tips in handling our LPG cylinders. ANNUAL REPORT 2015 143 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES MARKETPLACE We strengthened our efforts to create opportunities and build long term relationships with our business partners and commercial customers in developing our business network. Through training and sharing sessions, we provided guidance to them in managing HSE risks more effectively when doing business. We also held annual conferences and business reviews to leverage on how we can work together to meet our long term goals. Dynamic Diesel products as well as the SmartPay chipbased fleet card. This event, which was jointly hosted with SPAD, will be held throughout 2016 in Johor and Penang. Through this event, we were able to address the public transport industry and advocate PETRONAS as the partner of choice for fuel. ROAD TANKER OPERATIONS GUIDELINE DAY 2015 PETRONAS RETAIL DEALERS CONFERENCE 2015: MANAGING NEW REALITIES For the year under review, the Dealer Conference was held in the historical city of Melaka at Equatorial Hotel. A total of 850 PETRONAS station dealers shared the realities of the petroleum industry and the changes needed to weather the challenges that lay ahead. The conference allowed the Retail Business of PDB to communicate directly with its large network of dealers: as well as share the direction and plans moving forward. SAFETY BRIEFING FOR PUBLIC TRANSPORT INDUSTRY Working together with SPAD, the Company participated in SPAD’s Industry Code of Practise Safety Briefing, with 200 participants from the public transport industry from Pahang, Terengganu and Kelantan. During the event, the Retail Business shared with the delegates on both safety and reliability aspects of PETRONAS Primax and PETRONAS PETRONAS DAGANGAN BERHAD 144 RTOG Day 2015 was successfully held on 3 and 4 October 2015 in Kuching. Jambhala Sdn Bhd, one of our APH orchestrated this successful event which provided a platform to recognise the hardworking APHs. This was the second event organised by FMD in an effort to instil a sense of friendly competition, and also acted as a training ground for the APHs to strengthen their core competencies with regards to RTOG compliance. RTOG Day 2015 was attended by over 200 guests, which included PDB personnel, Senior Management as well as APH representatives, RKP and exhibitors. PDB drivers were also given intensive and frequent training to ensure that they were able to protect themselves and other road users. RTOG Day 2015 also served as a networking platform for new drivers and suppliers, and provided drivers with the opportunity to test their emergency response skills to ensure that they were able to respond in the correct manner during incidents. Plans have also been put in place INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION to set-up a platform at national level that allowed sharing of experiences and best practices amongst transportation industry players in Malaysia. The platform would also serve to increase road safety standards in Malaysia. Prior to the RTOG Day 2015, the team carried out a Corporate Social Responsibility programme on 1 October 2015 by reaching out to the students from Madrasah Darul Uloom Islamiyah, Kuching. SYNERGY TOWARDS EXCELLENCE In terms of promoting a mutually-beneficial business partnership with customers, the Commercial Business continues to carry out a series of CRM activities. A notable event organised by the Central Region was the “Synergy Towards Excellence”, held on 11 October 2015, involving key customers and their families. Apart from inculcating product knowledge among participants, it was also aimed at strengthening business partnership with key customers as well as a gesture of appreciation for their significant contribution over the years with Commercial Business. In addition, Commercial Business conducted periodic training sessions for MINDEF, Felda, Sime Darby and KTMB to keep them abreast with the latest development and safe handling of petroleum products used in its operations. LPG PRODUCT KNOWLEDGE AND EMERGENCY RESPONSE EXERCISE An Emergency Response Exercise was conducted at the premises of LPG Premier Dealer, Wazdar Sdn Bhd in Machang, Kelantan on 4 September 2015. The main objective of the exercise which is organised annually by the LPG Business Division, was to strengthen coordination between PDB, Premier Dealer’s ERT and Authorities as well as to test the level of preparedness of the Premier Dealer’s ERT in dealing with emergency situations. The event was participated by local authorities such as BOMBA, Royal Malaysian Police, the local district hospital, DOSH, MDTCC and JPAM as well as LPG East Premier Dealers and Kelantan LPG Dealers. EMERGENCY RESPONSE PREPAREDNESS DEMONSTRATION AT PETRONAS LPG PREMIER DEALER BERCHAM SEPAKAT, IPOH, PERAK The LPG Business continued to collaborate with Government Agencies such as MDTCC, BOMBA, DOSH and many others within the industry to ensure business continuity without compromising safety. During the year under review, Perak DOSH invited the LPG Business to participate in their 2015 OSH Week on 5 August 2015 to provide the Demonstration of ERP for PETRONAS LPG Premier Dealers, which is governed by the Control of Industrial Major Accident Hazards Regulation. This is in conjunction with Perak DOSH 2015 OSH Week which was held from 3 – 7 August 2015. The selected PETRONAS LPG Premier Dealer was Bercham Sepakat Sdn Bhd located at Bercham, Ipoh, Perak. The emergency scenario set up by the team was executed as planned and more importantly, the exercise elevated the ERT and dealers awareness towards emergency preparation. LPG DEALER MANAGEMENT The LPG Business remains committed to ensure our network of LPG dealers is the most preferred, operate at the most efficient and safe manner while providing the highest level of customer service. Currently, the LPG Business manages 52 premier dealers and 267 dealers operating nationwide. Aside from imposing high standards of governance and audit on our LPG dealers, the LPG Business also ensures that all our dealers comply with regulatory requirements and standards such as MS830 requirements on the Dealers’ facilities; DOSH requirement for LPG storage and implementation of Route Hazard Mapping to reduce risks while transporting LPG. INDUSTRY ENGAGEMENT WITH GOVERNMENT AGENCIES During the year under review, LPG Business together with other LPG industry players and MDTCC successfully conducted the inaugural “Siri Jelajah Roadshow” with all LPG dealers across six regions. The roadshow enabled the relevant government agencies to obtain an in depth understanding on the LPG industry as well as provided a platform for sharing of best practices, regulations and compliance matters across the LPG supply chain. ANNUAL REPORT 2015 145 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES (continued) WORKPLACE At PDB, our workforce is our greatest asset in ensuring business sustainability. Acknowledging this, we have taken a number of workplace health and safety initiatives for the safety and wellbeing of our employees, as well as managing their personal career progression and growth through capability building, leadership and technical skill development. The Company’s Human Resource Policies and Procedures are in line with the PETRONAS Group Human Resource Policies and Procedures as it serves as a guideline for daily operations and decision making. The Policies encompass overall HR Value Chain, namely Human Capital Strategy, Talent Sourcing, Talent Development, Remuneration, Performance Management, Services and Attrition. In December 2015, PDB subscribed to PETRONAS Compliance Desktop® which consist of CoBE and ABC Manual e-Learning modules. The first phase was rolled out to all PETRONAS employees and expected to be completed by March 2016. For further information on CoBE, refer to page 40. PETRONAS DAGANGAN BERHAD 146 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION HUMAN RIGHTS Total employees, Malaysia and International Operations PDB adheres to PETRONAS Human Rights commitment which is in line with the United Nations Guiding Principles: Local “PETRONAS is committed to respecting internationallyrecognised human rights in areas of its operations, complying with its Code of Conduct and Business Ethics and all relevant legal requirement.” 15% International 85% The objective of the commitment is to ensure our activities are governed by human rights principles, laws, best industry practices and standards to manage impacts in our areas of operation. The Commitment is applicable to all employees, contractors, subcontractors and any third parties within PDB premises or performing work and/or business for or on behalf of the Company. EMPLOYMENT DIVERSITY We are committed to maintaining a safe work environment enriched by diversity and characterised by open communication, trust, fair treatment and respect. The Company’s bench strength consists of 84.9% Malaysians while the remaining 15.1% are made up of employees from other nationalities including Vietnamese, Thai and Filipino. Domestic International Total Employees 1,660 296 1,956 The Company’s commitment to promote diversity and improve its service is also reflected in specific initiatives. The PDB Human Resource Regional Meeting, for instance is conducted on an annual basis to strengthen alignment and integration of HR practices across the PDB Group. The participants consist of PDB HRM Managers and representatives from local subsidiaries such as PLM(M)SB and International Subsidiaries namely PEPI, PIM(T)CL and PVL. For the year under review, the meeting was conducted on 11 and 12 November 2015 to provide a platform for HR capability building through the sharing of information and HR best practices. The meeting also served as an avenue for those who needed to seek advice and support on the planning, implementation, monitoring and reporting of relevant HR activities. ANNUAL REPORT 2015 147 INSPIRING CHANGE KEY MESSAGES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES (continued) Ratio of Female to Male Employees During the year under review, PDB Group comprised of a high percentage of permanent employees, of which 69.1% are male employees and 30.9% are female employees. MALE EMPLOYEE ATTRITION 69.0% PDB understands the importance of identifying key factors that contribute to employee resignations in order for the Company to retain employees. Though PDB’s employee resignation stood at a non-alarming rate of 1%, PDB continuously strives to retain its employees through various initiatives to ensure they remained inclusive, focused and consistently engaged. This is important to allow employees to feel a sense of belonging and work towards achieving the Company’s vision and mission. 31.0% FEMALE For the Company, the percentage of contract employees stood at 14.3% (279 employees) to an overall manning of 1,956 employees. Resignation by Age Group and Gender Gender Total Employees Male 1,352 Female 604 Total 1,956 Ratio of Contract Employees to Permanent Employees 2 1 1 14% Temporary PETRONAS DAGANGAN BERHAD 148 6 2 1 31-35 2 6 36-40 1 2 41-50 1 51-55 86% 2 2 26-30 Permanent Male BUSINESS STRATEGIES Female CORPORATE DISCLOSURES 1 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION TALENT SOURCING PDB, in alignment with PETRONAS Group Talent Sourcing policies and procedures, provides equal opportunities for any qualified and competent individual to be employed by the Company from various multicultural/multiracial background, locally and internationally. Talent sourcing seeks to optimise manning levels in the organisation by having the right candidate for the right position as this will ensure implementation of business plans. Several sourcing channels are used for recruitment including the PETRONAS recruitment portal – www.petronas.com/ careers, Rigzone, Jobstreet, PETRONAS Sponsored Students, PETRONAS Employee Referral Programme, printed media, social media, headhunters and career fairs. PDB also embarked on a new method called e-recruitment – using Microsoft Lync. In 2015, PDB has successfully conducted eight sessions using e-recruitment covering Sabah, Sarawak, Melaka, Kertih and KLCC. PDB has also joined several recruitment drives with the objective to increase diversity of the candidates received. More than 500 CVs were obtained along the way and more than 70.0% were shared with respective departments in PDB for consideration. PDB ONBOARDING PROGRAMME The PDB Onboarding Programme is an in house event to help newcomers (new hires, transfer in and interns) adjust to the social and performance aspects of their jobs quickly and smoothly. The one-day event is a collaboration between several divisions/departments to create a warm welcome to the newcomers, with a focus on the following areas: • Overview of PDB High Level Organisation Structure and PDB MC Members • Introduction to PDB Knowledge Management and functional application platforms (Aspire, MyHRM, PETRONAS website and MyPassport) • Corporate Briefing • Upclose and personal session with an identified PDB MC Member • Briefing on HSE Policy, ZeTo rules and HSEMS • Introduction to PETRONAS Cultural Beliefs • Introduction to PDB Buddy Programme LABOUR UNION MANAGEMENT PDB is governed by PETRONAS Group Employee Relations and Industrial Relations Policies and Procedures which provides guidance on the regulation of the employee’s Code of Conduct and discipline; management of industrial relations issues (i.e. disciplinary matters and union issues); managing in house unions and collective bargaining with the intention of inculcating positive values and work culture within a conducive workplace environment. The policy is also governed by the prevailing labour legislations. For the year under review, several activities were conducted to strengthen industrial harmony at the workplace including KAPENAS quarterly meetings which saw the participation of representatives from the Management, Executives and NonExecutives and four Collective Agreement Upskilling sessions for Line Managers and Superiors. HR ENGAGEMENT AND COMMUNICATION HR Live! which is an online HR engagement and communication platform was launched in 2015 as cost effective way to communicate with employees across all regions. ANNUAL REPORT 2015 149 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES (continued) SAFETY HR Live Menu Safety Performance HR LIVE 1 2 3 TECHNICAL ASSESSMENT AND CHIT CHAT HR ENGAGEMENT AND COMMUNICATION SESSION GST BRIEFING For the year under review, HR LIVE! was used to conduct the following: 1. HR E-Engagement and Communication Session A total of six sessions were conducted at terminals located in Lumut, Pasir Gudang, Senai, Bayan Lepas, Bintulu and Tawau Sales Office. 2. Chit Chat and Interview Sessions A total of six chit chat and interview sessions were conducted. 3. Goods and Services Tax Briefing Briefings were conducted in 10 different business locations. 4. Employee Performance Management Performance appraisals were conducted for the mid year reviews. PETRONAS DAGANGAN BERHAD 150 For the year under review, the Company maintained zero fatalities. However, increased LTIF and TRCF as compared to the same period last year were the result of increased awareness of incident reporting related to business travel and office safety. In relation to the issue, the Company has introduced Office Safety Programme for all employees. 2013 2014 2015 0 1 0 0 0 0 0 19.03 0 0 0 0 LOST TIME INJURY FREQUENCY (LTIF) No. of injuries per one million man hours Employees Contractor 0.22 0.19 0.20 0 1.00 0 TOTAL REPORTABLE CASE FREQUENCY (TRCF) No. of cases per one million man hours Employees Contractor 0.9 0.39 0.64 0 1.17 0 NO. OF FATALITIES Employees Contractor FATALITY ACCIDENT RATE Recordable Fatalities per 100 million man hours Employees Contractor Note: No. of TRC = No. of Fatality + No. of LTI We strive to sustain good safety performance in PDB. Targeted programmes are put in place to enhance Health and Safety awareness among employees and contractors, and increasing employee participation in such programmes. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Safe Motorcycle Riding Campaign In continuous pursuit to ‘Take Safety Personal’, the Company launched the Safe Motorcycle Riding Campaign, in collaboration with JKJR Pulau Pinang. The campaign was attended by the Director of JKJR Pulau Pinang who enlightened staff on safe motorcycle riding habits as well as hazards on the roads that may lead to accidents and fatality. The campaign was launched to encourage employees to be more vigilant and extra careful when riding to and from work. Free luminescent safety vests and reflective stickers were also issued to all participants of the campaign. By conducting CHRA, PDB is expected to increase the level of legal compliance in the workplace, standardise control measures in every workplace involved and ease the monitoring and tracking process of remedial action plans. Ergonomics, Manual Handling and Back Protection Programme For the year under review, PDB Corporate HSE, SDD OEAD and AOD co-organised a dedicated programme to manage and control ergonomics risk factors present in the operations at KLIA Aviation Fuel Terminal, specifically for aviation refuellers. This programme is a result of Health Risk Assessment and Ergonomics Risk Assessment conducted for PDB Aviation Operations. Defensive Driving Course for LPG Pallet Lorry Drivers On 1 March 2015, a total of 35 LPG pallet lorry drivers and premier dealers assembled at the Melaka Sales Office for the Defensive Driving Course for existing drivers. This programme was conducted by the LPG Business to highlight the importance of defensive driving, as a reminder for premier dealers to continuously maintain their vehicles in compliance with road regulations and LPG terminal guidelines. The Ergonomics Excellence Centre of NIOSH Malaysia was engaged to conduct the programme. A total of five sessions were conducted in August and September involving approximately 90 participants. The course comprised five customised modules including practical training as well as exercise sessions on back strengthening/protection in addition to theoretical knowledge. HEALTHY WORKFORCE Chemical Health Risk Assessment For the year under review, PDB initiated a different approach in assessing risks for chemical hazards via the application of generic CHRA for PETRONAS stations in view of optimisation and similarities between workplaces. Various engagement sessions were conducted with DOSH, Putrajaya together with PETRONAS DBE and PETRONAS Group HSE. A total of 17 verifications were conducted at identified PETRONAS stations. ANNUAL REPORT 2015 151 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES (continued) Management of Fatigue PDB Medical Committee Following recommendation of Health Risk Assessment conducted previously, the Company conducted Management of Fatigue Awareness Programme specifically for Aviation Operators at six Aviation Terminals from June to September 2015. The Programme was aimed at providing employees with a better understanding on issues related to fatigue and guidelines on the prevention, management and mitigation of fatigue in the workplace. Proper fatigue management at workplace helps to reduce risk of accidents, injuries and illness associated with impairment of work performance due to fatigue. The Medical Committee was established on 29 April 2014 to facilitate and implement the following matters: Fitness to Work The Company’s Fitness to Work Programme aims to ensure all employees are medically fit to perform their jobs and reduce risks of injuries and illnesses caused by mismatch between physical and mental fitness in meeting job demands. The types of fitness to work assessment include pre employment, pre-placement, job specific and ‘for cause’ health assessment. The Company ensures mandatory health assessments are conducted through the Company’s panel clinics as part of recertification requirements for road tanker drivers. Health checks include general fitness, visual and hearing impairment, and absence of ischemic disease, epilepsy and potential heart diseases, among others. It is also a mandatory requirement for the hauler management sector to conduct drug and alcohol tests for all road tanker drivers every six months with one test conducted unannounced. PETRONAS DAGANGAN BERHAD 152 • Employees with Medical Condition and under proposal for Medical Board Out or Prolong Illness; • Substance Misuse Policy; and • Other matters such as: – Dana As-Syakirin/KAPENAS to provide assistance for employees with medical condition. – Deliberate on the employees’ Fitness to Work assessment upon medical check-up. This committee is chaired by HRMD and comprises members from the HSE and HRM fraternity as well as managers from regional offices. During the year under review, a total of five Medical Board Out cases and three Prolong Illness cases were managed. One employee was referred to Dana As-Syakirin for further assistance in providing medical related financial assistance. As part of Substance Misuse Programme implementation, random drug testings were conducted for 80 employees. Safety Data Sheet In view of CLASS Regulations 2013, all SDSs of PDB’s products were developed in collaboration with PETRONAS Group HSE. These SDSs are used as a means of communicating HSE information to end users of chemicals and persons that come into contact/handle chemicals. The SDSs are accessible to all including public in PETRONAS SDS Portal: https://sds.petronas.com.my. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Hello Tomorrow HSE Campaign Sabah 2015 Hello Tomorrow HSE Campaign was successfully conducted by FLTO Sabah in August 2015. ‘Fit to Work’ was selected as the theme of the programme for the year under review. The objective of the campaign was to provide a platform to enhance employees knowledge on their eligibility as well as requirements for SOCSOrelated claim submissions. The Department of Health of Sabah was invited to the terminal for a talk session as well to facilitate the Health Screening Programme for terminal employees. The event was also participated by the terminal ERT members as well as its operations employees. Global/Regional Health Issues In conjunction with the event, a blood donation drive was successfully conducted, and was supported by the Department of Health, Sabah. The blood donation drive saw a total of 60 bags of blood (equivalent to 27 litres) successfully contributed to the Tabung Darah Sabah and Labuan. Sabah FLTO also successfully organised an interterminal futsal tournament with the objective of promoting a healthy and active life through sports as well as to encourage a good team spirit amongst the FLTO Sabah family members. Regional Retail Business and Lubricants Business representatives were invited to participate in the event and they also took the opportunity to promote their products. As a company with operations across several countries, PDB remains committed to address regional and global health issues to safeguard the health of our employees. PDB is guided by the PETRONAS Policy on HIV/AIDS in respecting human rights, dignity and privacy of persons living with HIV/AIDS. The policy underpins our commitment to ensure that no individual is unfairly discriminated against or stigmatised on account of his or her HIV status. In response to the prolonged regional haze impacting a large area of our operations in Malaysia over a few months in 2015, HSE Alert was issued to advise our employees and contractors on ways to reduce the risk of haze-related health effects. N95 Disposable Particulate Respirators were also distributed to employees in affected areas. In October 2015, the Ministry of Health reported an increase of typhoid fever cases in Kuala Lumpur. A Health Advisory Infographic was communicated to all employees on how to take precautionary measures to safeguard their health during the typhoid outbreak. ANNUAL REPORT 2015 153 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES (continued) ENVIRONMENT In line with the Company’s HSE Policy and guided by the PETRONAS Corporate Sustainability Framework, we are committed to protecting the environment in areas where we operate. This means responsibly managing our emissions, discharges and waste; as well as promoting efficient use of water and energy. CLIMATE CHANGE AND ENERGY USE At PDB, we recognise the emerging climate change risks, and we are guided by the PETRONAS Corporate Sustainability Framework on Climate Change to limit GHG emissions and support the use of renewable energy. This is also reflected in our initiatives in promoting energy efficiency, and delivering fuel efficiency in our products. For the year under review, our total carbon footprint from fleet operations and purchased electricity from our terminal operations was estimated to be 78,149 MT of carbon dioxide equivalent (tCO2e). Of this, our fleet operations accounted for 78.8% of total tCO2e, followed by 21.2% from purchased electricity. The Company’s fleet operations utilised approximately 163,470 MT of diesel, while electricity consumption attributed to our terminal operations was approximately 109,712 gigajoules. PETRONAS DAGANGAN BERHAD 154 PDB has set 2015 as the base year for GHG data, and the Company strives to further improve completeness and accuracy of GHG data, in line with internationally recognised accounting methodology. Renewable Energy The Company continued to convert solar energy into electricity using PV technology at its first of its kind energy efficient PETRONAS Twin Stations (PETRONAS Solaris Putra and PETRONAS Solaris Serdang). The PV panels generate half the electricity required for the stations to operate. These solar panels are able to generate 194 kilowatt of energy per hour. During year under review, the solar panel has generated approximately 86 megawatt-hour of electricity. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION In line with the Malaysian Government’s direction to promote the use of cleaner renewable energy to reduce national dependency on non-renewable fossil fuels as well as to bolster the palm oil industry, the implementation of biodiesel initiative had been extended to the whole of Malaysia. Currently, our specially formulated biodiesel is commercially available as PETRONAS Dynamic Diesel at all our PETRONAS stations. WATER Energy Efficiency Water Withdrawal at PDB Terminals As part of our efforts in improving energy efficiency at our PETRONAS stations, fluorescent lighting is progressively being replaced with the more energy efficient LED lighting. At this stage, more than 10.0% of all our PETRONAS stations have been fitted with LED lighting. We acknowledge on the increasing risks of water scarcity due to growing population, urbanisation and industrialisation which has increased the demand for water resources. Thus, we recognise the need to manage water responsibly and began to closely monitor fresh water withdrawal and effluent quality from our terminal operations. 13% WASTE MANAGEMENT PDB continues to strengthen our internal processes and capabilities to ensure our facilities comply with the stringent regulations on hazardous waste handling and disposal. For the year under review, PDB generated hazardous waste totaling up to approximately 3,610 MT from our terminal operations. Of this, about 84.0% was safely disposed, whereas 16.0% was sent for recycling and recovery at licensed premises. Where possible, the Company seeks innovative ways to reduce, recover and reuse waste in order to minimise our environmental footprint. For example, an initiative was undertaken at our Bayan Lepas Aviation Terminal to enhance waste oil recovery from the terminal’s oil separator, thereby reducing the total quantity of waste oil-water mixture that was sent for disposal. The team designed a system that consists of a floating suction equipment and intermediate tank. The suction tool allowed for the oil-water mixture to be collected and further separated. This initiative saved manhours spent on carrying out this task manually, resolved ergonomic issues and reduced the quantity of waste sent for disposal. 87% Fuel and LPG Aviation In the year under review, fresh water withdrawal was estimated to be 113 thousand cubic meters (m3). Majority of our water withdrawal were from Fuel and LPG terminal operations which accounted approximately 87.0% of the total. Water was mainly used for LPG cylinder washing sanitary uses and chain lubrication. Efforts are currently ongoing to strengthen accurate accounting of fresh water withdrawal so that water use reduction initiatives can be identified. ANNUAL REPORT 2015 155 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES (continued) PETRONAS DAGANGAN BERHAD 156 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION All our facilities are equipped with oil interceptor systems and/ or effluent treatment systems to prevent any unplanned or uncontrolled discharges from directly entering public drains and rivers. Effluent discharges are monitored on a regular basis. SPILLS In 2015, the number of hydrocarbon spills to the environment greater than one barrel was five, up from three in 2014. PDB continues to investigate and learn from spills. An LOPC Prevention Programme which commenced in 2014, continued to be implemented this year, with the objective of improving the design, maintenance of equipment, operations of our storage facilities and piping. The Company conducted an assessment of oil spill response preparedness and capabilities of our Langkawi Fuel Terminal. The terminal’s oil spill response plan is being updated and efforts are currently on going to review and strengthen our oil spill response preparedness at other facilities. AIR EMISSIONS In year under review, SOx and NOx emissions from our fleet operations and terminal operations were estimated to be 19 metric tonnes and 740 metric tonnes respectively. We are enhancing our emissions monitoring and SOx and NOx loadings inventory by reviewing our existing practices. ANNUAL REPORT 2015 157 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES (continued) COMMUNITY As a brand that fuels communities, we are committed to giving back in the areas where our businesses operate. Our corporate social investment initiatives provide the platform for PDB and the community to evolve together, through three focus areas namely education, community well being and development and environment. Our strong tradition of volunteerism and community involvement encourages employees to collectively drive the Company’s Corporate Responsibility programme. This involves active collaboration with PETROSAINS, Malaysian Nature Society, PETRONITA and Young Professional’s Club. Mesralink PDB’s Customer Service Centre (Mesralink) provides customers and the community with efficient and personalised service in addressing concerns and feedback. This is to ensure all complaints received via telephone calls, emails and faxes are being processed until completely resolved and responded accordingly. PETRONAS DAGANGAN BERHAD 158 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION WATER FOR LIFE Water For Life embodies PDB’s commitment to give back to the communities in the areas where we operate. Going strong in our third consecutive year, this grass roots based CSR programme provides basic infrastructure required for continuous supply of clean water for daily consumption to communities with little or no access to this basic necessity. For the year under review, PDB brought the Water For Life programme to Kampung Belantik in Sik, Kedah; Kampung Runchang in Pekan, Pahang; and Kampung Pinapak in Pitas, Sabah. Together with our partner, the Malaysian Nature Society, volunteers from PDB’s regional offices and our PETRONAS station dealers, this programme benefited more than 4,000 residents from 795 families. Installations from this programme accounted for 17 water storage tanks, nine water pumps with filtration systems and 8km of piping. PETRONAS STREETSMART Good habits on the road start from young. This is the central theme of the PETRONAS StreetSmart programme, a road safety programme held in collaboration with PETROSAINS. The half day workshop modules incorporate easy to understand science based activities where students can relate their understanding of applied science to safety in reality. The programme caters to primary and secondary school students with modules designed to appeal to the respective target audiences. The PETRONAS StreetSmart programme was conducted at 20 schools in six regions last year, benefited to 2,000 students nationwide. A surprise for PETRONAS StreetSmart last year came in the form of a special visit by MERCEDES AMG PETRONAS Formula One™ Team driver Lewis Hamilton at SMK Seri Tanjong, Melaka. The reigning Formula One™ World Champion spoke to the students on the importance of road safety and his experience in the Formula One™ races. Hamilton is also PETRONAS Technical Performance Consultant and a spokesperson on road safety in other parts of the world. ANNUAL REPORT 2015 159 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE RESPONSIBILITY AND KEY INITIATIVES (continued) SPONSORSHIP FOR RAMADHAN – BUBUR LAMBUK COOKING EVENTS In the spirit of sharing, PDB participated in the annual bubur lambuk cooking tradition at Masjid Jamek Kampung Baru by sponsoring 160 Gas PETRONAS LPG cylinders to aid the mosque in its signature preparation of Bubur Lambuk Agong. The bubur lambuk was prepared and distributed daily for free to the public at this historical venue, which once served as the main mosque in the city. As part of Gas PETRONAS commitment and responsibility to the community in promoting safe cooking practices, a media engagement was conducted on 24 June 2015. During this PETRONAS DAGANGAN BERHAD 160 event, safety tips on safe handling of LPG cylinders were demonstrated together with a presentation on Gas PETRONAS Safety Video featuring Dato’ Chef Wan. Other Ramadhan Bubur Lambuk activities supported by PDB nationwide included Jelajah Ramadan RTM 2015, JOHORfm Bubur Lambuk Cooking Competition, Majlis Penyediaan Bubur Lambuk by Sabah BOMBA, Menara KL Bubur Lambuk Cooking Competition and Komuniti 1Malaysia Cooking Festival by Kondo Rakyat Desa Pantai. PDB also sponsored chef hats, aprons and t-shirts for volunteers during the preparation of the bubur lambuk. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION PETRONAS COFFEE BREAK PROGRAM JELAJAH RAMADHAN For 16 consecutive years, we have conducted our flagship campaign called PETRONAS Coffee Break as part of our road safety advocacy initiative. Held during the Chinese New Year and Hari Raya Aidilfitri festive seasons, the campaign encourages customers to refresh at participating PETRONAS stations and enjoy free coffee and snacks. Program Jelajah Ramadhan is a collaboration between PDB and Radio Television Malaysia to provide essential aid to local communities, in particular the less fortunate members of society in rural areas. A nationwide tour was carried out during the month of Ramadhan to help communities prepare for the Hari Raya Aidilfitri celebrations. PDB distributed 150,000 limited edition festive pouches containing beverages and snacks to customers at 40 selected PETRONAS stations nationwide over the four-day campaign period, which covered 15, 16, 20 and 21 February 2015 for Chinese New Year and 15, 16, 20 and 21 July 2015 for Hari Raya Aidilfitri. A myriad of activities, which include cooking and preparing popular dishes such as bubur lambuk, rendang tok, pulut and others were activities part of the programme to foster harmony and sharing during this holy month. The teams also stopped at selected PETRONAS stations throughout their journey to conduct activities such as kurma distribution and giving out contributions to those in need. The bi-annual campaign also included the distribution of leaflets listing out safety tips to motorists when they received their pouches of goodies. As part of our media engagement initiatives, we visited our media stakeholders such as The Star, Sin Chew Daily, China Press, Nanyang Siang Pau, Kwong Wah Yit Poh, New Straits Times, Berita Harian, Harian Metro, Utusan Malaysia, Kosmo! and Sinar Harian to promote the PETRONAS Coffee Break campaign. The PETRONAS team shared the pouches with the media members in the spirit of spreading festive cheer. To further reinforce our commitment to road safety, we contributed RM40,000 worth of PETRONAS Primax 95 with Advanced Energy Formula to St. John Ambulance of Malaysia to fuel its 50 ambulances during these two festive seasons. These ambulances provide emergency response services along major highways during peak travel period, thereby continuing our long term partnership with the organisation for 21 consecutive years. The month-long programme was fuelled by PETRONAS Primax 95 with Advanced Energy Formula. In addition, PDB also sponsored PETRONAS LPG cylinders, aprons and chef hats to aid in the cooking activities. This is the second year PDB sponsored the programme. VOLUNTEERING BY PDB YOUNG EXECUTIVES PDBeat or the PDB Executives Action Team contributed to PETRONITA’s corporate social responsibility event held on 9 July 2015 at Rumah Titian Kaseh, Kuala Lumpur. The event included spring cleaning activities, donation of books for the shelter’s children and breaking of fast with residents from the shelter. The event received participation from 17 PDBeat volunteers. Rumah Titian Kaseh is a non-governmental organisation that provides temporary shelter for the less fortunate community, which include orphans, abandoned children, the disabled, underprivileged senior citizens, single mothers and domestic abuse victims. The shelter is home to 130 residents, including two partially disabled adults, six partially disabled children, 21 single mothers and six senior citizens. ANNUAL REPORT 2015 161 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT ON CORPORATE GOVERNANCE The Board is committed to high standards of corporate governance and strives to ensure that it is practised throughout the Group as a fundamental part of discharging its responsibilities to protect and enhance shareholders’ value and raise the performance of the Group. • To review the Company’s plan and budget including cash flow forecast for the forthcoming year and financial projections; In this Statement, the Board reports on the manner the Group has adopted and applied the principles and best practices as set out below:- • To ensure there is an appropriate succession plan for the Directors and Management; and (i) MCCG 2012; and (ii) MMLR of Bursa Malaysia. • To review and approve financial statements of the Group; • To ensure that the Company has in place a policy to enable effective communication with its shareholders and other stakeholders. Board Composition BOARD OF DIRECTORS Roles and Responsibilities of the Board The Board is entrusted with the responsibility to promote the success of the Group by leading and overseeing the Group’s affairs. In discharging the Board’s stewardship responsibilities, the Board has assumed the following principal roles: • To discuss and critically examine strategies proposed by the Management taking into account the long term interest of the shareholders as well as other stakeholders; • To contribute to the formulation of policies and decision making through the Board’s accumulated expertise and experience; • To identify principal risks and ensure that these risks are managed in a proper and effective manner; • To review the integrity and capability of the Group’s internal control systems as well as its management information system; • To oversee and critically review the proper management of the Group’s businesses; PETRONAS DAGANGAN BERHAD 162 The Board comprises eight members, one of whom holds a dual role as Managing Director and Chief Executive Officer. There are three members who are independent and non-executive and four other non-independent and nonexecutive members, including the Chairman. As at the date of this report, the percentage of the Board composition is as follows: Executive Director (also the Managing Director/ Chief Executive Officer) 1 out of 8 (12.5%) Independent Non-Executive Directors 3 out of 8 (37.5%) Non-Independent Non-Executive Directors (including Chairman) 4 out of 8 (50.0%) The current composition of the Board is in compliance with Paragraph 15.02 of the MMLR as more than one-third of its members are independent directors. During the year under review, there were changes in the Board composition whereby Md Arif Mahmood was appointed as Chairman on 16 April 2015 in place of Datuk Wan Zulkiflee Wan Ariffin who is now the President and Group Chief Executive Officer of PETRONAS. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION On 6 October 2015, Ir Mohamed Firouz Asnan was appointed as Non-Independent and Non-Executive Director in place of Mohd. Farid Mohd. Adnan. The Directors have vast and diversified experiences in their respective areas. Together, the Directors bring a wide range of business and financial experience, skills and technical expertise, diversity in terms of gender, ethnicity and age that are vital to the Board’s successful stewardship of the Group. The Board also believes that the current composition of the Board satisfactorily represents the interest of the shareholders. The profile of each Director is presented on page 044 to page 051 of this Annual Report. The Board practices a clear division of duties and responsibilities between the Chairman, MD/CEO and NonExecutive Directors to ensure a balance of power and authority in the Board. The Chairman is primarily responsible for the orderly conduct and function of the Board whilst the MD/CEO is responsible for the overall operations of the business, organisational effectiveness and the implementation of the Group’s strategies and policies. The positions of Chairman and MD/CEO are held by two different individuals. The MD/CEO is assisted by the Management Committee in managing the business on a day-to-day basis. The Management Committee ensures that effective systems, controls and resources are in place to execute business strategies and decisions taken by the MD/CEO and/or the Board. The Non-Executive Directors ensure that the strategies proposed by the Management are fully deliberated, taking into account the long term interest of the shareholders and stakeholders. They contribute to the formulation of policy and decision making through their expertise and experience. They also provide guidance and promote professionalism and competence among the Management and employees. The Non-Executive Directors do not participate in the day to day management of the Group nor engage in any business dealing or other relationship with any companies within the Group. The Independent Non-Executive Directors play a significant role in providing unbiased and independent views, advice and judgement taking into account the interest of relevant stakeholders including minority shareholders of the Company. For the financial year under review, the Independent Non-Executive Directors have reaffirmed their independence based on the criteria of Independent Directors as provided in the MMLR. The Board has on 12 February 2015 appointed Lim Beng Choon, Chairman of the Nomination and Remuneration Committee as the Senior Independent Director. Lim Beng Choon has fulfilled the criteria under the definition of Independent Director pursuant to the MMLR. All queries relating to the Group can be channeled to the Senior Independent Director’s email address, [email protected] or directed to the following address:Lim Beng Choon Senior Independent Director PETRONAS Dagangan Berhad Level 68, Tower 1, PETRONAS Twin Towers Kuala Lumpur City Centre 50088 Kuala Lumpur Malaysia In accordance with the MMLR, none of the members of the Board hold more than five directorships in listed companies. Prior to acceptance of any other appointment for directorships in other listed companies, the Directors are required to first notify the Chairman to ensure that such appointments would not unduly affect their time commitment and responsibilities to the Board. ANNUAL REPORT 2015 163 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS statement on CORPORATE GOVERNANCE (continued) Board Meetings Supply of Information The Board meets at least quarterly with additional meetings convened as and when necessary. Board meetings for financial year 2015 were scheduled in November 2014 to facilitate the Directors to plan ahead and fit the Board meetings into their respective schedules. A set of Board papers encompassing comprehensive information are circulated to all Directors at least five business days prior to each Board meeting. The Board papers contain among others objectives, background, critical issues, implications, risks, strategic fit, recommendations and other pertinent information to enable the Board to make an informed decision. Amongst the matters deliberated at Board meetings include business plans, annual budgets, operational and financial performance reviews, major investments and financial decisions, investor relations updates, changes to the organisation structure within the Group, including key policies and procedures and limits of authority. The Board Audit Committee’s and Nomination and Remuneration Committee’s updates are also presented and discussed at Board meetings. All proceedings of Board meetings are duly recorded in the minutes of meeting and signed minutes of each Board meeting are properly kept by the Company Secretary. During the financial year under review, the Board met five times. The attendance of the Board members is as follows: No Board Members Total Number of Meetings Attended 1 Md Arif Mahmood (Chairman) (appointed on 16 April 2015) 4 out of 4 (100%) 2 Datuk Wan Zulkiflee Wan Ariffin (Chairman) (retired on 15 April 2015) 1 out of 1 (100%) 3 Mohd Ibrahimnuddin Mohd Yunus (MD/CEO) 5 out of 5 (100%) 4 Lim Beng Choon 5 out of 5 (100%) 5 Vimala V. R. Menon 5 out of 5 (100%) 6 Datuk Anuar Ahmad 5 out of 5 (100%) 7 Erwin Miranda Elechicon 4 out of 5 (80%) 8 Nuraini Ismail 4 out of 5 (80%) 9 Ir Mohamed Firouz Asnan (appointed on 6 October 2015) 2 out of 2 (100%) 10 Mohd. Farid Mohd. Adnan (resigned on 6 October 2015) 3 out of 3 (100%) PETRONAS DAGANGAN BERHAD 164 The early distribution of the board papers is to enable the Directors to have sufficient time to peruse the Board papers and seek clarifications or further details from the Management or the Company Secretary. Any Director may request matters to be included in the agenda. Urgent papers may be presented and tabled at meetings under supplemental agenda. Presentations and briefings by the Management and relevant external consultants, where applicable, are also held at Board meetings to advise the Board and furnish relevant information and clarification for the Board to arrive at a considered decision. Access to Board papers and other relevant information are carried out through online application which allows the Directors to securely access board documents. The Directors have direct access to the Management and have unrestricted access to any information relating to the Group to enable them to discharge their INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION duties. The Directors also have direct access to the advice and services of the Company Secretary and are regularly updated on new statutory and regulatory requirements relating to the duties and responsibilities of the Directors. The Directors, whether as a full board or in their individual capacity, may seek independent professional advice at the Company’s expense in furtherance of their duties. Board Committees To assist the Board in discharging its duties, the Board has established two Board Committees whose compositions are in accordance with the best practices as prescribed by the MMLR of Bursa Malaysia and MCCG 2012. The functions and Terms of Reference of the Board Committees, as well as authority delegated by the Board to these Board Committees, are reviewed and updated from time to time. (a) Board Audit Committee The Board Audit Committee comprises two Independent Non-Executive Directors and one Non-Independent Non-Executive Director. In line with good corporate governance, the Executive Director is not a member of the Board Audit Committee. The Board Audit Committee reviews quarterly and annual financial statements, announcements on quarterly results, internal audit reports and ensures that the internal control system and management information system are in compliance with the Company’s policies and procedures, applicable laws and regulations. The Board Audit Committee also monitors the effective implementation of programmes to ensure compliance to the Group’s Risk Management Policy and ensures that principal risks are identified and monitored and appropriate measures are undertaken to manage these risks. The report on the Board Audit Committee is presented on page 187 to page 190 and the Terms of References of the Board Audit Committee is presented on page 191 to page 192 in this Annual Report. (b) Nomination and Remuneration Committee The Nomination Committee and Remuneration Committee have been amalgamated into a single committee and is now known as Nomination and Remuneration Committee with effect from 7 August 2014. The Nomination and Remuneration Committee comprises entirely Non-Executive Directors as per the requirement of Paragraph 15.08A(1) of the MMLR of Bursa Malaysia and recommendation 2.1 of MCCG 2012 where the Committee must comprise exclusively Non-Executive Directors with majority being Independent Directors. The Nomination and Remuneration Committee ensures that the Board comprises members with relevant expertise and experiences drawn from business, financial and technical background. The wide spectrum of skills, experiences and diversity in terms of gender, ethnicity and age strengthen the Board’s composition. Accordingly, the Nomination and Remuneration Committee reviews the skills of the Board members. The report on the Nomination and Remuneration Committee is presented on page 194 to page 197 and the Terms of References of the Nomination and Remuneration Committee is presented on page 198 to page 201 in this Annual Report. Continuing Development Programme for Directors All the Directors have attended the Mandatory Accreditation Programme as required under the MMLR of Bursa Malaysia. The Chairman, Md Arif Mahmood completed the Mandatory Accreditation Programme in June 2009 whilst Ir Mohamed Firouz Asnan completed the Mandatory Accreditation Programme in December 2015. The Directors are regularly updated on the Group’s business activities and regulatory environment in which the Group operates. As an integral part of orientation programme for new directors, the Company provides comprehensive briefings on the Group’s operations and financial performance and site visits to the Group’s facilities. ANNUAL REPORT 2015 165 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS statement on CORPORATE GOVERNANCE (continued) The Directors observe Principle 4 of MCCG 2012 and recognise the importance and value of attending conferences and seminars in order to keep themselves abreast with the development and changes in the industry the Group operates, as well as to update themselves on new statutory and regulatory requirements. During the year under review, the Directors have attended and participated in programmes, conferences and forums that covered the areas of corporate governance, finance, relevant industry updates and global business developments which they considered as useful in contributing to the effective discharge of their duties as Directors. The Directors also participated in the familiarisation visits to the Group’s various facilities. Particulars of training programmes attended by the Directors as at 31 December 2015 are as follows: No Director Training Programmes Attended 1. Md Arif Mahmood (appointed on 16 April 2015) • Senior Management Development Programme • PETRONAS Woman Network • Strategic Research Insight Forum “Outlook and Lookout” – Engagement with Wharton MBA Students • Strategic Insight Day 2. Mohd Ibrahimnuddin Mohd Yunus • • • • • Lead the Change : Getting Women on Boards The Global Sustainability and Impact Investing Forum Site Visit to Klang Valley Distribution Terminal, Dengkil, Selangor, Malaysia New Companies Bill 2015 and Boardroom War/Tussle Site Visit at PETRONAS Energy Philippines, Inc’s LPG Terminal, Cebu, Philippines 3. Lim Beng Choon • • • • Special Discussion on Trans-Pacific Partnership Agreement Creating an Entrepreneurial Culture Myths of Innovation New Companies Bill 2015 and Boardroom War/Tussle 4. Vimala V.R. Menon • Board Chairman Series Part 2 – Leadership Excellence from the Chair • Khazanah Mega Trends • Global Transformation Conference 5. Datuk Anuar Ahmad • Cooking the Books – The Malaysian Recipe on Financial Fraud • Site Visit to Klang Valley Distribution Terminal, Dengkil, Selangor, Malaysia 6. Erwin Miranda Elechicon • • • • Site Visit to PETRONAS Energy Philippines, Inc’s Bottling Plant, Iligan, Philippines New Companies Bill 2015 and Boardroom War/Tussle Site Visit to PETRONAS Energy Philippines, Inc’s LPG Terminal, Cebu, Philippines Philippine Securities and Exchange Commission and the Philippine Stock Exchange Corporate Governance Forum 7. Nuraini Ismail • • • • Finance Global Talent Strategy Workshop Strategic Insights Day Asia Oil and Gas Conference New Companies Bill 2015 and Boardroom War/Tussle PETRONAS DAGANGAN BERHAD 166 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION No Director Training Programmes Attended 8. Ir Mohamed Firouz Asnan (appointed on 6 October 2015) • Site Visit to the Klang Valley Distribution Terminal, Dengkil, Selangor, Malaysia • New Companies Bill 2015 and Boardroom War/Tussle • Maximising Your Leadership Success (“MYLS”) Leadership Conversation with Newly Appointed Managers • Vice President Oil Business Leadership Sharing Session with Managers 9. Datuk Wan Zulkiflee Wan Ariffin (retired on 15 April 2015) • IChemE’s Soiree des Fellow : Talk by Dr David Brown, CEO & Paul Ellis, President IChemE Malaysia • Media Spokes Person Training for Executive Vice Presidents • Panelist session : Fundamentals for Realising Sustainable Growth – GE Oil & Gas Conference – Florance • Talk by Mr. Timothy Geithner, former United States Secretary of the Treasury 10. Mohd. Farid Mohd. Adnan (resigned on 6 October 2015) • • • • • • • • Top Team Integration Session on Cultural Belief for Downstream Business Strategic Insights Day Human Resource Leadership Conversation Session Platts PETRONAS Day Engagement with PDB Lubricant Oil & Gas Thought Leaders Roundtable Networking Downstream Leadership Programme ‘Change the Culture, Change the Game’ Asia Oil and Gas Conference Re-Appointment and Re-election Board Effectiveness Evaluation In accordance with Article 93 of the Articles of Association of the Company, at every Annual General Meeting (“AGM”), one-third of the Directors shall retire from office by rotation and may offer themselves for re-election at least once in every three years. Directors who are appointed by the Board during the financial year are subject to re-election by shareholders at the first AGM held following their appointments. Since 2013, the Company conducts Board Effectiveness Evaluation for its Board, Board Committees, individual Director and peer review. The purpose of the Board Effectiveness Evaluation is to measure the effectiveness of the performance of the Board, Board Committees and individual Director. As per recommendation 3.2 and 3.3 of MCCG 2012, the tenure of an independent directors should not exceed a cumulative term of nine years. Upon completion of the nine years, an independent director may continue to serve on the board subject to the directors’ re-designation as a nonindependent director or the board must justify and seek shareholders’ approval in the event it retains the director as an independent director. Currently, none of the Independent Non-Executive Directors of the Company has served the Board for more than nine years. The questionnaires on the Board Effectiveness Evaluation are designed to assess the following areas: (a) (b) (c) (d) (e) Board structure; Board operation; Board’s roles and responsibilities; Chairman’s roles and responsibilities; and Roles of the Board Committees. The areas evaluated for the individual Directors are as follows: (a) (b) (c) (d) Dynamic and participation; Integrity and independence; Technical competencies; and Skills and contribution. ANNUAL REPORT 2015 167 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS statement on CORPORATE GOVERNANCE (continued) Upon completion of the Board Effectiveness Evaluation form by the Directors, Legal and Corporate Secretariat Department collates and carry out an analysis on the feedback received. The analysis conducted is presented to the Nomination and Remuneration Committee for deliberation. Directors’ Remuneration The remuneration structure of Non-Executive Directors of the Company is as follows: • Fees for duties as Directors and additional fees for undertaking responsibilities as Chairman of the Board; and The fees for Non-Executive Directors are determined by the Board and subject to the approval of the shareholders of the Company at AGM. Meeting allowance for all the NonExecutive Directors is determined by the Board. The Director’s fees and meeting allowance for certain NonIndependent Non-Executive Directors who are also employees of PETRONAS and holding positions of Vice President and above are paid directly to PETRONAS. The presence and participation of the Non-Independent NonExecutive Directors who are employees of PETRONAS give the Board a deeper insight into PETRONAS operations. • Meeting allowance for each meeting attended. For the year under review, the breakdown of the Directors’ remuneration is as follows:Nomination and Audit Remuneration Committee Committee Meeting Meeting Attendance Attendance Fees^ Fees^ (RM) (RM) Directors’ Fees (RM) Board Meeting Attendance Fees^ (RM) Md Arif Mahmood (appointed on 16 April 2015) 76,500 16,000 Nil Datuk Wan Zulkiflee Wan Ariffin (retired on 15 April 2015) 31,500 4,000 Nil 72,000 Name of Directors Mohd Ibrahimnuddin Mohd Yunus Lim Beng Choon AGM (RM) Others** (RM) Total (RM) Nil Nil Nil 92,500* Nil Nil 4,000 Nil 39,500* Nil Nil Nil Nil Nil Nil 15,000 8,000 6,000 3,000 3,000 107,000 Vimala V. R. Menon 72,000 15,000 12,000 2,000 3,000 6,000 110,000 Datuk Anuar Ahmad 72,000 15,000 Nil Nil 3,000 6,000 96,000 Erwin Miranda Elechicon 72,000 12,000 Nil 2,000 3,000 Nil 89,000 Nuraini Ismail 72,000 12,000 8,000 Nil 3,000 Nil 95,000* Ir Mohamed Firouz Asnan (appointed on 6 October 2015) 18,000 6,000 Nil 2,000 Nil Nil 26,000* Mohd. Farid Mohd. Adnan (resigned on 6 October 2015) 54,000 9,000 Nil 2,000 3,000 Nil 68,000* 540,000 104,000 28,000 14,000 22,000 15,000 723,000 Total * Fees paid and payable to PETRONAS. **Others includes petrol/fleet card. ^ Meeting attendance fees are based on the number of meetings attended by the Directors. PETRONAS DAGANGAN BERHAD 168 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION The remuneration package for the Executive Director of the Company is balanced between fixed and performancelinked elements. A portion of the Executive Director’s compensation package is variable in nature and is KPI based, which includes the Group’s performance. As an Executive Director, he is not entitled to receive director’s fee and meeting allowance. The MD/CEO together with the CFO and the Company’s Investor Relations Unit conduct regular dialogues with its institutional shareholders and analysts, and hold quarterly analysts briefings to further explain the Group’s quarterly financial results. These engagements promote better understanding of the Group’s financial performance and operations. Mohd Ibrahimnuddin Mohd Yunus, MD/CEO and an Executive Director of the Company, is an employee of PETRONAS and is seconded to the Company. In consideration for the service, the Company is required to pay PETRONAS to cover all payroll related costs and benefits ordinarily incurred by him in the course of his employment. During the year, RM721,729.11 was paid for his services as MD/CEO of the Company. The Company actively updates its website www.mymesra. com.my with the latest information on the corporate and business aspects of the Group. Press releases, announcements to Bursa Malaysia, analyst briefings and quarterly results of the Group are also made available on the website and this helps to promote accessibility of information to the Company’s shareholders and other stakeholders. Communication and feedback from shareholders and other stakeholders can also be directed to email address zera@ petronas.com.my or alternatively, it can be addressed to: Management staff and executives of PDB are also seconded from PETRONAS. Their training and succession planning are aligned to the PETRONAS’ Human Resource Policies and Strategies. The Board ensures that only appropriate personnel with the relevant skills and experiences are appointed to Management positions of PDB. Pursuant to Article 84 of the Company’s Articles of Association, PDB also reimburses reasonable expenses incurred by Directors, where relevant, in the course of carrying out their duties as Directors. RELATIONSHIP WITH SHAREHOLDERS Communications between the Company and its investors The Board recognises the importance of effective communications with the Company’s shareholders and other stakeholders. Information on the Group’s business activities and financial performance is publicised through announcements to Bursa Malaysia, postings on the Company’s website, press releases, issuance of Annual Report and where required, press conferences. Immediately after the conclusion of the AGM, the Company holds a press conference with the media and any materials distributed during the press conference are published in the Company’s website. Raja Zera Raja Zaib Shah Head, Strategic Planning Finance Division Level 31, Tower 1 PETRONAS Twin Towers 50088 Kuala Lumpur Malaysia Annual General Meeting The AGM is the principal forum of open dialogue with shareholders. The notice and agenda of AGM together with Forms of Proxy are given to shareholders at least 21 days before AGM, which gives shareholders sufficient time to prepare themselves to attend the AGM or to appoint proxy to attend and vote on their behalf. Each item of special business included in the notice of the AGM will be accompanied by an explanatory statement on the effects of the proposed resolution. ANNUAL REPORT 2015 169 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS statement on CORPORATE GOVERNANCE (continued) During the AGM, the MD/CEO presents a comprehensive review of the Group’s performance and value created for shareholders as well as current development of the Group. This review is supported by a visual and graphic presentation of the key points and financial figures. Questions raised by the Minority Shareholders Watchdog Group prior to the AGM are also shared with all shareholders during the AGM together with feedback on pertinent issues and queries relating to the Company’s business which is uploaded onto the Company’s website prior to AGM day. At each AGM, shareholders are encouraged and given sufficient opportunity as well as time by the Board to raise questions on issues pertaining to the Annual Report, resolutions being proposed and the business of the Company or the Group in general prior to seeking approval by show of hands from members and proxies on the resolutions. The shareholders may request for a poll vote on matters raised at the AGM. The Board, Senior Management, external auditors and other advisors, are present at AGM to provide answers and clarifications to shareholders. The Company also engages independent scrutineers to count, audit and validate the votes for each proposal presented to shareholders. The minutes of the general meetings are accessible on the Company’s website. ACCOUNTABILITY AND AUDIT Financial Reporting The Board is committed to providing a fair and objective assessment of the financial position and prospects of the Group in the quarterly financial results, annual financial statements, Annual Reports and all other reports or statements to shareholders, investors and relevant regulatory authorities. The Statement of Directors’ Responsibility in respect of preparation of the annual audited financial statements is set out on page 202 of this Annual Report. PETRONAS DAGANGAN BERHAD 170 Related Party Transactions and Conflict of Interest Situations The Group has established Policies and Procedures on Related Party Transactions (“RPTs”) and Conflict of Interest (“COI”) Situations (“Policies and Procedures”) to promote continuous awareness and provide consistent approach to all RPTs and Recurrent Related Party Transactions (“RRPTs”) or COI situations. The said Policies and Procedures require the use of various processes to ensure that RPTs/RRPTs are conducted on an arm’s length basis, which are consistent with the Group’s normal business practices and policies, and will not be to the detriment of the Group’s minority shareholders. It aims to provide guidelines under which certain transactions and situations must be reviewed and endorsed by the various governing parties of the Group, disclosed to the regulators and governing bodies and the processes required to identify, evaluate, approve, monitor and report RPTs and RRPTs and manage COI. The Statement on Risk Management and Internal Control includes an overview of the Group’s policies and procedures on RPTs and RRPTs, as set out on page 179 to page 186 of this Annual Report. Whistleblowing Policy The Group has adopted the PETRONAS Whistleblowing Policy which provides an avenue for the Group’s employees and members of the public to disclose any improper conduct. Under the Whistleblowing Policy, a whistleblower will be accorded with protection of confidentiality of identity, to the extent reasonably practicable. An employee who whistleblows internally will also be protected against any adverse and detrimental actions for disclosing any improper conduct committed or about to be committed within the Group, to the extent reasonably practicable, provided that the disclosure is made in good faith. Such protection is accorded even if the investigation later reveals that the whistleblower is mistaken as to the facts and the rules and procedures involved. The whistleblowing policy is accessible to the public for reference on the Company’s official website at www.mymesra.com.my. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Code of Conduct and Business Ethics Selection of Vendors The Group adopts and practices PETRONAS Code of Conduct and Business Ethics (“CoBE”) which emphasises and advances the principle of discipline, good conduct, professionalism, loyalty, integrity and cohesiveness that are critical to the success and well being of the Group. The CoBE contains detailed policy statements on the standards of behaviour and ethical conduct expected of each individual of the Group. The Group also expects that contractors, sub-contractors, consultants, agents and representatives and others performing work or services for or on behalf of the Group to comply with the relevant parts of the CoBE when performing such work or services. The CoBE expressly prohibits improper solicitation, bribery and other corrupt activity not only by employees and directors but also by third parties performing work or services for or on behalf of companies in the PETRONAS Group. The Group has adopted PETRONAS Tendering process and governing principles that are embedded in the PETRONAS Supply Chain Management Policy for vendors’ selection. Generally, the main selection criteria is based on technically acceptable and commercially lowest bid. Included as part of the CoBE is the Anti-Bribery and Corruption Policy which explicitly prohibits the giving and acceptance of bribes, in whatever form, by employees including giving and receiving of facilitation payments in all business dealings. The CoBE is accessible to the public for reference on the Company’s official website at www. mymesra.com.my. Risk Management and Internal Control The Group has established Tender Committees to carry out independent assessment on bidders’ proposals and to ensure tendering activities are carried out as per its Terms of Reference. Tendering processes are as follows: (i) Tender Plan approval; (ii) Technical Evaluation; (iii) Commercial Evaluation; and (iv) Award Recommendation. Company Secretaries The Company Secretaries of the Company are qualified to act as company secretary under Section 139A of the Companies Act, 1965. The Company Secretaries play an advisory role to the Board, particularly with regard to the Company’s constitution, Board policies and procedures, and its compliance with regulatory requirements, codes and guidance. The Board continues to maintain and review its risk management processes and internal control procedures to ensure a sound system of risk management and internal control to safeguard shareholders’ investments and the assets of the Company and the Group. The Company Secretaries ensure that the discussions and deliberations at Board and Board Committee meetings are well documented, and subsequently communicated to the relevant Management for appropriate actions. Company Secretaries update the Board on the follow up of its decisions and recommendations by the Management. The Statement on Risk Management and Internal Control which provides an overview of the state of risk management and internal controls within the Group is set out on page 179 to page 186 of this Annual Report. The Company Secretaries constantly keep themselves abreast with the evolving capital market environment, regulatory changes and developments in corporate governance through continuous training. The Board is satisfied with the performance and support rendered by the Company Secretaries in discharging their functions. ANNUAL REPORT 2015 171 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS statement on CORPORATE GOVERNANCE (continued) Trading on Insider Information Every quarter, a reminder notice is sent to the Directors and the Management emphasising the rules in dealing with the Company’s shares whilst in possession of price sensitive information relating to the Group. During the year, there were no cases reported on insider trading. Relationship with External Auditors Through the Board Audit Committee, the Company maintains a professional and transparent relationship with its external auditors, Messrs. KPMG. The Board Audit Committee met the external auditors once without the presence of the Management for the external auditors to highlight to both the Board Audit Committee and the Board on matters that warrant their attention. The role of the Board Audit Committee in relation to the external auditors is described in the Board Audit Committee Report on page 187 to page 190 of this Annual Report. The Malaysian Code on Corporate Governance 2012 The Board is committed and strives to observe the principles and recommendations of the new MCCG 2012, of which observance is on voluntary basis. The Group has fully adopted all recommendations of the MCCG 2012 except for the following: 1. Recommendation 2.2 – The gender diversity policies and targets and the measures taken to meet the targets. The Board does not have a written gender diversity policy. However, the Directors have vast and diversified experiences in their respective areas. Together, the Directors bring a wide range of business and financial experience, skills and technical expertise, diversity in terms of gender, ethnicity and age that are vital to the PETRONAS DAGANGAN BERHAD 172 Board’s successful stewardship of the Group. Currently, there are two female directors on the Board representing 25% of the Board composition. 2. Recommendation 2.3 – The Board should establish formal and transparent remuneration policies and procedures to attract and retain directors. The Company does not have a policy on the remuneration of the Directors. However, the Company is considering to develop a formal written policy and procedures for directors’ remuneration. Currently, the remuneration of the Directors is competitive and attractive as it has been benchmarked against the industry. 3. Recommendation 3.5 – The Board must comprise a majority of independent directors where the Chairman of the Board is not an independent board member. The Chairman of the Company is currently a NonIndependent Non-Executive Director. This is premised on the high level of integration with PETRONAS’ business. The Board currently has three Independent Non-Executive Directors, four Non-Independent NonExecutive Directors and one Executive Director. The current Board composition is currently in compliance with Paragraph 15.02 of the MMLR, as one-third of the Board members are Independent Directors. The Company intends to maintain the current Board composition. 4. Recommendation 5.2 -The Audit Committee should have policies and procedures to assess the suitability and independence of external auditors. The Company does not have a policy and procedures to assess the suitability and independence of the external auditors. However, as part of the annual audit exercise, the Company obtains assurance from the external auditors confirming their independence throughout the year under review. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Statement by the Board on Compliance The Directors have provided assurance that the financial statements prepared for each financial year give a true and fair view of the state of affairs of the Company and the Group as at the end of the financial year and of the results and cash flow of the Group for the financial year as required by the Companies Act, 1965. The Statement of Directors’ Responsibility for the audited financial statements of the Company and Group is outlined on page 202 of the Annual Report. Details of the Company and the Group financial statements for the financial year ended 31 December 2015 are set out on pages 206 to 285 of this Annual Report. The Board has deliberated, reviewed and approved this Statement. The Board considers and is satisfied that the Group has fulfilled its obligations under the relevant chapters of the MMLR of Bursa Malaysia and the MCCG 2012, on corporate governance and applicable laws and regulations throughout the year ended 31 December 2015. This Statement is made in accordance with the resolution of the Board of Directors dated 19 February 2016. Md Arif Mahmood Chairman Mohd Ibrahimnuddin Mohd Yunus Managing Director/Chief Executive Officer ANNUAL REPORT 2015 173 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS ADDITIONAL COMPLIANCE INFORMATION Additional Compliance Information in accordance with Appendix 9C of the MMLR of Bursa Malaysia is as follows: 1.0 UTILISATION OF PROCEEDS FROM CORPORATE PROPOSALS There were no Corporate Proposals undertaken for the year under review. [Disclosed in accordance with Appendix 9C, Part A, Item 13 6.0 NON-AUDIT FEES The amount of non-audit fees paid and payable to the External Auditors by the Company for the financial year ended 31 December 2015 was RM346,000.00 (RM340,000.00 for the financial year ended 31 December 2014). [Disclosed in accordance with Appendix 9C, Part A, Item 18 of the MMLR] of the MMLR] 2.0 SHARE BUY-BACK The Company did not propose any share buy-back during the financial year. 7.0 VARIATION IN RESULTS [Disclosed in accordance with Appendix 9C, Part A, Item 14 There were no profit estimates, forecasts or projections made or released by the Company during the financial year. [Disclosed in accordance with Appendix 9C, Part A, Item 19 and Appendix 12D of Paragraph 12.23 of the MMLR] 3.0 OPTIONS OR CONVERTIBLE SECURITIES The Company did not issue any options or convertible securities during the financial year. [Disclosed in accordance with Appendix 9C, Part A, Item 15 of the MMLR] 4.0 DEPOSITORY RECEIPT PROGRAMME The Company did not sponsor any depository receipt programme during the financial year. [Disclosed in accordance with Appendix 9C, Part A, Item 16 of the MMLR] 5.0 IMPOSITION OF SANCTIONS/PENALTIES There were no sanctions and/or material penalties imposed on the Company or its subsidiaries, Directors or Management by the relevant regulatory bodies during the financial year. [Disclosed in accordance with Appendix 9C, Part A, Item 17 of the MMLR] PETRONAS DAGANGAN BERHAD 174 of the MMLR] 8.0 PROFIT GUARANTEE The Company did not give any profit guarantee during the financial year. [Disclosed in accordance with Appendix 9C, Part A, Item 20 of the MMLR] 9.0 MATERIAL CONTRACTS INVOLVING INTERESTS OF DIRECTORS AND MAJOR SHAREHOLDERS There were no material contracts or any contracts in relation to loans entered into by the Company and/ or its subsidiaries involving interests of Directors or major shareholders either subsisting as at 31 December 2015 or entered into since the end of the previous financial year ended 31 December 2014. [Disclosed in accordance with Appendix 9C, Part A, Item 21 of the MMLR] INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 10.0 ANALYSIS OF SHAREHOLDINGS 14.0 TRAINING ATTENDED BY DIRECTORS The analysis of shareholdings is disclosed on pages 289 to 293 of this Annual Report. The list of trainings attended by Directors is disclosed on pages 166 to 167 of this Annual Report. [Disclosed in accordance with Appendix 9C, Part A, Item 23 [Disclosed in accordance with Appendix 9C, Part A, Item 28 of the MMLR] of the MMLR] 11.0 LISTING OF PROPERTIES 15.0 CORPORATE SOCIAL RESPONSIBILITY ACTIVITIES The summary of Landed Property for the financial year ended 31 December 2015 is disclosed on page 296 of this Annual Report. The corporate social responsibility activities undertaken by the Company is disclosed on pages 144 to 161 of this Annual Report. [Disclosed in accordance with Appendix 9C, Part A, Item 25 [Disclosed in accordance with Appendix 9C, Part A, Item 29 of the MMLR] of the MMLR] 12.0 SHARE ISSUANCE SCHEME The Company did not have any Share Issuance Scheme as required under paragraph 8.17 of the MMLR. 16.0 RECURRENT RELATED PARTY TRANSACTIONS OF A REVENUE OR TRADING IN NATURE ( RRPTs ) Details of the RRPTs entered into during the financial year ended 31 December 2015 is disclosed on pages 263 to 264 of this Annual Report. [Pursuant to Paragraph 10.09(2)(b) and Paragraph 3.1.5 of [Disclosed in accordance with Appendix 9C, Part A, Item 26 of the MMLR] Practice Note 12 of the MMLR] 13.0 SHARE OPTION SCHEME FOR EMPLOYEES The Company did not have any Share Option Scheme for its Employees. [Disclosed in accordance with Appendix 9C, Part A, Item 27 of the MMLR] ANNUAL REPORT 2015 175 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS BOARD CHARTER 1.INTRODUCTION This Board Charter (“Charter”) has been developed to emphasise PETRONAS Dagangan Berhad’s (“PDB”) Board of Directors’ (“the Board”) commitment to high standards of corporate governance. It adopts best practices, applicable rules and regulations, processes and procedures to guide the Board in the discharge of its duties and functions. In this Charter, a reference to PDB shall, where applicable, include reference to PDB’s subsidiaries and to PDB’s jointly operated and associate companies. 2. OBJECTIVE The Charter sets out the roles, responsibilities, membership and operation of the Board. The powers and authorities of the Board are derived from the Articles of Association of PDB (“Articles”), the Companies Act, 1965, Main Market Listing Requirements (“MMLR”) of Bursa Malaysia Securities Berhad (“Bursa Malaysia”) and other regulatory guidelines and requirements that are in force. 3. ROLES OF THE BOARD The Board’s primary commitment is to lead and oversee the business of PDB and to ensure that the conduct of PDB operations promotes business sustainability, integrity and complies with the relevant laws, rules and regulations. 3.1 The Board’s roles are:(i) To review, approve and monitor the strategic business plans, goals and key policies proposed by the Management to ensure sustainability and optimisation of long term returns; (ii) To review and approve financial statements; PETRONAS DAGANGAN BERHAD 176 (iii) To identify, continuously assess and manage principal risks affecting PDB and implement an effective system of internal control, mitigation measures and risk management; (iv) To oversee the conduct and the performance of the Management as well as PDB’s Business; (v) To ensure that there is an appropriate succession plan for members of the Board and Management; and (vi) To develop and implement an investor relations programme or shareholders’ communications policy. 3.2 Chairman The Chairman is appointed from a member of the Board. The Chairman leads the Board in the conduct of the Board Meetings and is also responsible for the effective performance of the Board. There is a clear division of roles and responsibilities between the Chairman and the Managing Director/ Chief Executive Officer. 3.3Managing Director/Chief Executive Officer The Managing Director/Chief Executive Officer is a member of the Board. He is responsible for the overall operations of the business, organisational effectiveness of PDB and the implementation of the strategies, targets and policies set by the Board. He is assisted by the Management Committee in managing the business on the day-to-day basis, which he consults regularly. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 4. BOARD MEMBERSHIP 5. 4.1 Attributes and Composition BOARD COMMITTEES 5.1 The Board may from time to time, establish Committees as it considers appropriate to assist in carrying out its duties, in addition to its responsibilities and allow detailed deliberation on specific issues. The Board currently delegates certain functions to the following Committees to assist in the execution of its responsibilities:- The Board ensures that its composition meets the requirements of PDB to achieve efficient decision making, given the broad range of experiences, knowledge, qualifications and expertise available. The composition of the Directors shall at all times comply with the MMLR, the Articles, other relevant laws and regulations. i. ii. The Board assesses its performance and that of individual Directors on an annual basis. In addition, the Board also assesses the independence of the independent directors and their ability to bring unbiased and objective judgement to the Board’s deliberations. Audit Committee; and Nomination and Remuneration Committee. 5.2 The Committees shall operate under its respective Terms of Reference. The Chairman of the respective Committees reports to the Board on the outcome of the Committee meetings and minutes of Committee meetings are made available to all Directors. 4.2 Board Appointment and Board Succession Planning The appointment of a new Director is made upon recommendation from the Nomination and Remuneration Committee whose primary responsibilities are to evaluate, assess and recommend candidates for the Board’s approval. All Directors are expected to commit to their responsibility to PDB, including in the exercise of their fiduciary and leadership roles. The Directors shall inform the Chairman before accepting new directorship in any other public listed company. 6. DIRECTORS’ REMUNERATION Directors’ remuneration is generally determined at levels which would continue to attract and retain Directors of high calibre and with the required competence. The Board is assisted by the Nomination and Remuneration Committee in assessing and recommending suitable remuneration for the Directors. 4.3 Induction and Training for Board Members Each newly appointed Director is provided with a Director’s dossier to serve as an induction literature on PDB’s expectations, business and operations. In addition to the Mandatory Accredited Programme, the Board shall assess further training needs of the Directors on an on-going basis. ANNUAL REPORT 2015 177 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS board charter (continued) 7. BOARD PROCESS 7.1 Board Meetings The Board meets every quarter with additional meetings convened as and when urgent issues and/or important decisions are required to be taken. Notwithstanding the scheduled Board meetings, any Director may, at any time, and the Company Secretary shall, on the requisition of a Director, convene a meeting of Directors. The Management and the external consultants may be invited to attend Board meetings to present or report on matters relating to their areas of responsibility. All proceedings in Board Meetings are recorded as minutes of the meeting and signed by the Chairman, in accordance with the provisions of the Companies Act, 1965. 8. PETRONAS CODE OF CONDUCT AND BUSINESS ETHICS The Board has adopted the PETRONAS Code of Conduct and Business Ethics (“PETRONAS CoBE”) that seeks to ensure ethical behaviours and conduct by the Directors, all PDB’s employees and external parties liaising with PDB. This Board Charter shall be read in conjunction with PETRONAS CoBE. 9. STAKEHOLDER COMMUNICATION The Board recognises the importance of effective communications with PDB’s shareholders and other stakeholders including the general public. Information on PDB’s business activities and financial performance is disseminated timely through announcements to Bursa Malaysia, postings on PDB’s website, press releases, issuance of Annual Report and where required, press conferences. 7.2 Financial Reporting/Non-Financial Reporting The Board is committed to present a fair and balanced evaluation of PDB’s financial position, performance and prospects by ensuring that the financial treatment of the accounts of PDB Group is in compliance with the applicable law, regulations and reporting standards. 7.3 Access to Advice All Directors have access to the advice and services of the Company Secretaries. The Board is entitled to obtain external independent professional advice on matters relating to PDB’s business and operations at PDB’s expense. PETRONAS DAGANGAN BERHAD 178 10. RISK MANAGEMENT The Board acknowledges the importance of maintaining a sound system of internal control and a robust risk management practices to manage financial and health, safety and environment risks, for good corporate governance with the objective of safeguarding the shareholder’s investment and the Group’s assets. INSPIRING CHANGE STATEMENT ON RISK MANAGEMENT AND INTERNAL CONTROL INTRODUCTION The Statement is made pursuant to Paragraph 15.26(b) of the MMLR of Bursa Malaysia where the Board of Directors of public companies are required to publish a statement about the state of the internal control of the listed issuer as a group. The MCCG 2012 requires the Board of Directors of a listed company to establish a sound risk management framework and internal control system. Observance to the MCCG 2012 is on voluntary basis. The Group adopts the PETRONAS Shared Values of Loyalty, Integrity, Professionalism and Cohesiveness which set the tone for a sound system of risk management and internal control. The Board is committed to maintain and continuously improve the Group’s system of risk management as well as internal control. The Group is currently operating in a challenging oil price environment and competitive market in which risk management and internal control system must be responsive in order to support its business objectives. The Board is pleased to provide the following statement which outlines the nature and scope of risk management and internal control of the Group during the financial year under review. BOARD ACCOUNTABILITY The Board acknowledges the importance of maintaining a sound internal control system and a robust risk management practice for good corporate governance with the objective of safeguarding the shareholders’ investments and the Group’s assets. The Board affirms its overall responsibility for reviewing the adequacy and the integrity of the Group’s risk management and internal control system which ensures compliance with applicable laws, regulations and guidelines. BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION The Group has established a process for identifying, evaluating, monitoring and managing significant risks that may materially affect the achievement of corporate objectives. This process is being implemented throughout the Group and the Board will continue to review this process periodically, enhancing it as and when relevant to ensure sustainability. In view of the limitations that are inherent in any internal control system, this system is designed to manage, rather than eliminate, the risk of failure in achieving the Group’s objectives. Hence, it can only provide reasonable, but not absolute assurance, against material misstatements or losses. MANAGEMENT ACCOUNTABILITY Management is accountable to the Board for the implementation of the processes in identifying, evaluating, monitoring and reporting of risks and internal controls as prescribed above. The MD/CEO and the CFO have provided the Board with assurance that the Group’s risk management and internal control system is operating adequately and effectively, in all material aspects, to ensure achievement of corporate objectives. In providing the above assurance by MD/CEO and CFO, similar letters of assurance have also been obtained from Management Committee members confirming the adequacy and effectiveness of risk management practices and internal control system within their respective areas. RISK MANAGEMENT The Group has established risk management practices to safeguard its business interest from risk events that may impede achievement of business strategy, enable value creation and growth through identification of opportunities and provide assurance to the Group’s various stakeholders. ANNUAL REPORT 2015 179 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT ON RISK MANAGEMENT AND INTERNAL CONTROL (continued) The Group has adopted the PETRONAS Resiliency Model (“PRM”) in 2015 that provides an integrated view on the overall strategy for managing risk, focusing on three areas of business resiliency, namely Enterprise Risk Management (“ERM”), Crisis Management (“CM”) and Business Continuity Management (“BCM”). PDB has adopted an ERM Framework which outlines the elements and processes to identify, assess, treat and monitor risks impacting its business and supporting activities. The main components of the Group’s risk governance and structure consist of the Board, the Board Audit Committee (“BAC”) and the Management. The structure allows for strategic risk conversations to take place between the Board, the BAC and the Management on a quarterly basis. The Board is responsible for the overall risk oversight for the Group. The Board’s roles include reviewing and monitoring the Group’s critical risks and ensuring that a robust system is in place to manage these risks. The Board also reviews the adequacy and integrity of the Group’s internal control systems including systems for compliance with applicable laws, regulations, rules, directives and guidelines. The Board, assisted by the BAC, provides advice to the Board on risk matters. The BAC’s roles include reviewing, endorsing policies and frameworks as well as other key components of risk management to be implemented within the Group. The Management oversees the effective implementation of risk policies and guidelines, ERM and institutionalisation of a risk management culture within the organisation through the Risk Management Committee. The Risk Management Committee’s roles include reviewing and monitoring the Group’s key risks and its mitigation actions which are reported to the BAC, and subsequently to the Board. The Group has also placed appropriate operational risk mechanisms covering the areas of systems, processes, reporting of risks, knowledge management and assurance activities. PETRONAS DAGANGAN BERHAD 180 During the year under review, PDB established its risk profile based on the ERM process consisting of key risks in the areas of Market, Strategy, Health, Safety and Environment, Finance, Operations and Technology. The likelihood and impact of these risks were assessed and evaluated against PDB’s risk appetite and tolerance levels, while appropriate key risk indicators and mitigation actions have been identified and implemented accordingly. Among the key risk mitigations implemented during the year of review was the inventory management to mitigate market risk of declining oil prices. The key risks and mitigation actions were monitored and reported to the PDB Risk Management Committee, the BAC and the Board for their deliberation and guidance on a quarterly basis. Risk Assessments were also conducted on investment proposals to support decision making by the Management and Board. PDB remains committed towards building its capabilities for an effective business resumption that safeguards the interests of its key stakeholders, reputation, brand and value creating activities following any prolonged disruptive incident. As such, PDB adopted the PETRONAS BCM Framework as the foundation for clear and consistent BCM practices to ensure continuation of business during prolonged disruption. Throughout the year, the Group underwent several activities in line with its key processes within its framework, including the review of its Business Impact Analysis and Business Recovery Strategy, of which are critical inputs for the development of the Group’s Business Continuity Plan (“BCP”). There are other risk committees such as Health, Safety and Environment (“HSE”) Committee, Credit Control Committee, Tender Committee and Business Information Technology Management of Change Committee to support the Management in specific risk areas and good governance practices. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION During the year under review, PDB implemented the following risk activities which are in line with PETRONAS’ practices: • Participated in the BCM exercise to test the resumption of Critical Business Functions staff at Alternate Worksites and Virtual Office; • Conducted Emergency Management exercises at five locations during the year under review. The objectives of the exercise were to assess the capabilities of the Emergency Management Team and Unification of Command between PDB and various parties towards mitigation of the crisis; • Enhanced Hazards and Effects Management Process through review and strengthening of operation-specific Hazards and Effects Registers for PDB operating units, including Terminals (Fuel, LPG and Aviation), Retail and NGV Stations and storage facilities at customer sites; • Performed HSE assurance with PETRONAS Group HSE to ensure effective HSE Management System implementation and that HSE risks were adequately managed; and • Initiated Risk Management Validation to ensure existing risk mitigations identified in the risk profile were implemented as intended. At PDB, risk management is conducted through an ongoing process between the Board, the Management and the employees of the Group. The Group will continue its focus on institutionalising risk management as a business culture within the Group. INTERNAL AUDIT Internal audits are undertaken to provide independent assessments on the Group’s internal control systems to evaluate potential risks exposure across key business processes and ensure proper conduct of business within the Group. The BAC has full and direct access to Internal Auditors and receives reports on all internal audits performed. During the financial year, the internal audit function was carried out by the PDB Internal Audit Department (“IAD”), which was established on 1 April 2011, with a direct reporting line to the BAC, in line with the recommendation of principle 6.2 of the MCCG 2012. IAD’s mission is to enhance and protect the organisational value by providing risk based and objective assurance, advice and insight. A key objective of the IAD is to assist the Group in accomplishing its goals by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes within the Group. IAD maintains its impartiality and due professional care by having its plans and reports directly under the purview of the BAC. Through the continuous training of its staff, the IAD has also put in place relevant procedures to ensure that its staff are competent and adequately equipped in carrying out their duties and responsibilities. IAD’s position within the Group, its authority, responsibilities and scope of work is defined in the Internal Audit Charter (“the Charter”) that is approved by the BAC. The Charter was established consistent with the requirement of the Institute of Internal Auditors’ International Standards of the Professional Practice of Internal Auditing which includes the Definition of Internal Auditing, the Code of Ethics, and the International Standards for the Professional Practice of Internal Auditing. IAD reviews the internal controls across selected key activities of the Group’s businesses in accordance with the approved risk based internal audit plan. IAD continues to independently and objectively monitor compliance with regard to policies, procedures and the effectiveness of the internal control systems. Significant findings and recommendations for improvement are highlighted to the Management and the BAC, with periodic follow up on the implementation of action plans. The Management is responsible for ensuring that corrective actions are implemented accordingly. ANNUAL REPORT 2015 181 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT ON RISK MANAGEMENT AND INTERNAL CONTROL (continued) OTHER KEY ELEMENTS OF INTERNAL CONTROL SYSTEMS In reinforcing the Board’s commitment to maintain a sound system of internal control, the Board continues to maintain and implement a strong control structure and environment for the proper conduct of the Group’s business operations as follows: Board of Directors The Board meets at least once on a quarterly basis and has set a schedule of matters, which is required to be brought to its attention for discussion, thus ensuring that it maintains full and effective supervision over appropriate controls. The MD/CEO leads the Management in presentation of board papers and ensures Management provides detailed explanation of pertinent issues. In arriving at any decision requiring Board’s approval as set out in the Limits of Authority manual on recommendation by the Management, thorough deliberation and discussion by the Board is a prerequisite. In addition, the Board is kept updated on the Group’s activities and its operations on a regular basis. The MD/CEO reports to the Board on significant issues arising from the changes in the business and external environment which may result in significant risks to the Group. The CFO provides the Board with quarterly performance reports and related financials of the Group. Board Audit Committee The Board has delegated the duty of reviewing and monitoring the effectiveness of the Group’s system of internal control to the BAC. The BAC assumes the overall duties of reviewing with the External Auditors their audit plan, audit report, as well as their findings and recommendations pursuant to the statutory audit. The BAC also evaluates the adequacy and effectiveness of the Group’s risk management and internal control systems by reviewing the internal control issues identified by the Internal Auditors and Management. PETRONAS DAGANGAN BERHAD 182 The BAC meets at least once every quarter, having full and unimpeded access to the Internal and External Auditors. Further information relating to the activities of the BAC have been set out in the BAC’s report. Organisation Structure and Management Committees An organisational structure, which is not only aligned to the business and operational requirements but with clearly defined lines of responsibility, accountability as well as levels of authority, which has been put in place to assist in implementing the Group’s strategies and day-to-day business activities. The Group has a Management Committee which serves in an advisory capacity to the MD/CEO in accomplishing the vision, mission, strategies and objectives set for the Group. Various functional committees have also been established across the Group to ensure the Group’s activities and operations are properly aligned towards achieving the organisation goals and objectives. Limits of Authority The Group has established Limits of Authority which defines the appropriate approving authority to govern and manage the business decision process. The Limits of Authority sets out a clear line of accountability and responsibility which serves as a reference in identifying the approving authority for various transactions, including matters that require Board’s approval. It not only provides a framework of authority and accountability within the Group, but also facilitates decision-making at the appropriate level in the Group hierarchy. Credit Risk Framework and Guidelines The PETRONAS Credit Risk Framework and Guidelines facilitates management of credit risk exposures from customers. It also allows credit exposure to be closely tracked as a monitoring and control tool to guide credit risk decision. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Risk Control Self-Assessment Regular self-assessment of internal controls for key processes are also conducted by respective divisions, based on Risk Control Self-Assessment (“RCSA”) process. Based on the RCSA findings, the Head of Division will provide assurance on the level of internal controls within their respective areas to MD/CEO and CFO. Financial Control Framework The Group has implemented a Financial Control Framework (“FCF”) to ensure key internal controls are adequate and effective at all times. The framework requires the documentation of key processes, outlines a structured assessment process to identify control gaps and the required mitigation action. Annually, each key process owner at various management levels is required to provide FCF its level of compliance and key controls for their respective business areas. The FCF, thus provides assurance on the quality of the Group’s financial reports. Corporate Financial Policy The Group has adopted the PETRONAS Corporate Financial Policy (“CFP”) which sets forth the policy for financial management activities, embedding the principles of financial risk management. The CFP governs financial risk management practices across the Group. It prescribes a framework in which financial risk exposures are identified and managed. Business Plan and Budget The Group undertakes an annual budgeting and forecasting exercise which includes development of business strategies for the next five years and the establishment of key performance indicators against which the overall performance of the Group, including the respective performance of business segments and companies within the Group, can be measured and evaluated. Operating and capital expenditure requirements are tabled to the Board for approval, prior to the commencement of a new financial year. The Group’s performance is reported internally on a monthly basis to the Management Committee. The Group’s quarterly performance is also presented to the Board with comparison to approved plans as well as against prior periods. The Group’s strategic direction is also reviewed through a rigorous assessment process, taking into account changes in market conditions and significant business risks. Code of Conduct and Business Ethics The Group adopts and practices the PETRONAS Code of Conduct and Business Ethics (“CoBE”). The CoBE is accessible to the public for reference on PDB’s official website at www.mymesra.com.my which emphasises and advances the principle of Discipline, Good Conduct, Professionalism, Loyalty, Integrity and Cohesiveness that are critical to the success and well being of the Group. The CoBE contains detailed policy statements on the standards of behaviour and ethical conduct expected of each individual of the Group. The Group also expects that contractors, sub-contractors, consultants, agents and representatives and others performing work or services for or on behalf of the Group to comply with the relevant parts of the CoBE when performing such work or services. The CoBE explicitly prohibits improper solicitation, bribery and other corrupt activities, not only by employees and directors, but also by third parties performing work or services for or on behalf of companies in the PETRONAS Group. Whistleblowing Policy The Group has adopted the PETRONAS Whistleblowing Policy (“WBP”) which provides an avenue for the Group employees and members of the public to disclose any improper conduct, in accordance with the procedures as provided under the policy. The WBP is accessible to the public for reference on the Company’s official website at www.mymesra.com.my. ANNUAL REPORT 2015 183 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT ON RISK MANAGEMENT AND INTERNAL CONTROL (continued) Under the WBP, a whistleblower will be accorded with protection of confidentiality of identity, to the extent reasonably practicable. An employee who is an internal whistleblower will also be protected against any adverse and detrimental actions for disclosing any improper conduct committed or about to be committed within the Group to the extent reasonably practicable, provided that the disclosure is made in good faith. Such protection is accorded even if the investigation later reveals that the whistleblower is mistaken as to the facts and the rules and procedures involved. Information and Communications Technology Tender Committee Related Party Transactions and Conflict of Interest The Tender Committee (“TC”) structure which comprises cross-functional representatives has been established to review all major purchases and contracts. The TC provides the oversight function on tendering matters prior to approval by the relevant Approving Authorities as set out by the Limits of Authority. The Group has established Policies and Procedures on Related Party Transactions (“RPTs”) and Conflict of Interest (“COI”) Situations (“Policies and Procedures”) to promote continuous awareness and provide consistent approach to all RPTs and Recurrent Related Party Transactions (“RRPTs”) or COI situations. Employees Performance Management The said Policies and Procedures require the use of various processes to ensure that RPTs/RRPTs are conducted on an arm’s length basis, which are consistent with the Group’s normal business practices and policies, and will not be to the detriment of the Group’s minority shareholders. It aims to provide guidelines under which certain transactions and situations must be reviewed and endorsed by the various governing parties of the Group, disclosed to the regulators and governing bodies and the processes required to identify, evaluate, approve, monitor and report RPTs and RRPTs and manage COI. The Group selects talents for employment through a structured recruitment process. The professionalism and competency of staff are continuously enhanced through a disciplined training and development programme. A performance management system has been put in place to measure staff performance against agreed key performance indicators on a semi-annual basis. Operating Procedures and Guidelines The Group has developed Operating Procedures and Guidelines (“OPG”) which covers business planning, capital expenditure, financial operation, performance reporting, operations, marketing and sales, supply chain management, human resource management, information system as well as health, safety and environment. These define the policies and procedures for day-to-day operations and act as guidelines for proper measures to be undertaken in a given set of circumstances. The policies and procedures are also reviewed on a regular basis to ensure continued relevance and effectiveness. PETRONAS DAGANGAN BERHAD 184 Information and Communications Technology (“ICT”) is deployed in the Group to automate work processes, where possible, and to efficiently collect key business information. The Group continues to enhance its information and communication systems in ensuring that it can act as an enabler to improve business processes, work productivity and decision making throughout the Group. System reviews are conducted to confirm adequate controls are in place to ensure adherence to the Group’s business objectives, policies and procedures. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Such processes include identification and screening of transactions, negotiation of transaction and approval/ mandate mechanism, monitoring and reporting principles, and renewal or changes in the terms or termination of such dealings. In principle the said Policy and Procedure sets forth the following: • All sourcing and sales of the Group’s products, general merchandise and/or shared facilities/services shall be based on market or industry or negotiated pricing formulas and the terms are not more favourable to the related party than those generally applied to a third party, in order to ensure that the transactions are on an arm’s length basis; • Database is maintained to capture the list of related parties and RPTs/RRPTs which have been entered into; • If a Director or a related party has an interest in a transaction, he or she will abstain from any deliberation and decision making at the Board or subsidiary company’s Board (as the case may be) in respect of the said transaction; • The BAC is responsible to ensure that the policies and procedures relating to RPTs/RRPTs and COI situations are sufficient to ensure that RPTs/RRPTs are carried out on an arm’s length basis and not to the detriment of the Group’s minority shareholders; • The Board has the overall responsibility to ensure compliance to the established guidelines and procedures to approve and monitor RPTs/RRPTs and COI situations. The Board and/or BAC may also appoint individuals and committees to examine the RPTs/RRPTs, as deemed appropriate; • On an annual basis, all Directors and any related party of the Group will declare in writing an annual declaration form, designed to elicit information about current/ potential relationships and/or COI situations, involving their interest, either directly or indirectly. All Directors and any related party of the Group shall also notify in writing of any interest in RPT or COI situation when it becomes known to them; • The Directors have completed Declaration of Interest for the financial year under review in line with the Policies and Procedures; and • Bursa Malaysia has granted the Company exemptions from having to seek shareholders’ mandate for RRPTs with PETRONAS, Ministry of Finance and Khazanah Group of Companies. The said exemption essentially states that the exempted RRPTs must be transacted on an arm’s length basis. REVIEW OF THIS STATEMENT BY EXTERNAL AUDITORS The External Auditors have reviewed this Statement on Risk Management and Internal Control, pursuant to the scope set out in Recommended Practice Guide (“RPG”) 5 (Revised 2015), Guidance for Auditors on Engagements to Report on the Statement on Risk Management and Internal Control included in the Annual Report issued by the Malaysian Institute of Accountants (“MIA”) for inclusion in the Annual Report of the Group for the year ended 31 December 2015, and reported to the Board that nothing has come to their attention that causes them to believe that the statement intended to be included in this Annual Report of the Group, in all material respects: (a) has not been prepared in accordance with the disclosures required by paragraphs 41 and 42 of the Statement on Risk Management and Internal Control: Guidelines for Directors of Listed Issuers, or (b) is factually inaccurate. ANNUAL REPORT 2015 185 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT ON RISK MANAGEMENT AND INTERNAL CONTROL (continued) RPG 5 (Revised 2015) does not require the External Auditors to consider whether the Directors’ Statement on Risk Management and Internal Control covers all risks and controls, or to form an opinion on the adequacy and effectiveness of the Group’s risk management and internal control system including the assessment and opinion by the Board and Management thereon. The Auditors are also not required to consider whether the processes described to deal with material internal control aspects of any significant problems disclosed in this Annual Report will, in fact, remedy the problems. The internal control systems discussed in this statement do not apply to joint ventures and associated companies which falls under the control of their majority shareholders. Nonetheless, the interest of the Group is safeguarded through the representatives on the Board of the joint ventures and associated companies and through the review of management accounts received. This statement is made in accordance with the resolution of the Board of Directors dated 19 February 2016. CONCLUSION Based on the above, the Board is of the view that the system of risk management and internal control instituted throughout the Group is sound and provides a level of confidence on which the Board relies for assurance. In the year under review, there was no significant control failure or weakness that would result in material losses, contingencies or uncertainties requiring separate disclosure in this Annual Report. The Board and Management continue to review and strengthen the Group’s risk management and internal control system to ensure ongoing adequacy and effectiveness of the system of internal control and risk management practices to meet the changing and challenging operating environment. PETRONAS DAGANGAN BERHAD 186 Md Arif Mahmood Chairman Mohd Ibrahimnuddin Mohd Yunus Managing Director/Chief Executive Officer INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT BOARD AUDIT COMMITTEE REPORT OVERVIEW The Board Audit Committee is pleased to present its report for the financial year ended 31 December 2015 in compliance with Paragraph 15.15 of MMLR of Bursa Malaysia. ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION The Board assesses the performance of the Board Audit Committee and its members through an annual Board effectiveness evaluation. The Board is satisfied that the Board Audit Committee and its members discharged their functions, duties and responsibilities in accordance with its Terms of Reference. COMPOSITION The Board has established the Board Audit Committee since 3 March 1994. The composition of the Board Audit Committee during the financial year under review is as follows: (1) Vimala V. R. Menon (Chairman) (Independent Non-Executive Director) (2) Lim Beng Choon (Independent Non-Executive Director) (3) Nuraini Ismail (Non-Independent Non-Executive Director) In compliance with Paragraph 15.09(1)(b) of the MMLR and the MCCG 2012, all three Board Audit Committee members are Non-Executive Directors including two Independent Directors who fulfil the criteria of independence as defined in the MMLR. None of the Independent Directors have appointed alternate directors. The Chairman of the Board Audit Committee, Vimala V.R. Menon and Nuraini Ismail are both qualified accountants. Vimala V.R. Menon is a member of the Malaysian Institute of Accountants and also a Fellow of the Institute of Chartered Accountants in England and Wales whilst Nuraini Ismail is a Fellow member of the Association of Chartered Certified Accountants, United Kingdom. In this regard, the Company is in compliance with Paragraph 15.09(c)(i) under the MMLR which requires at least one member of the Board Audit Committee to be a qualified accountant. TERMS OF REFERENCE The Terms of Reference sets out the authority, duties and responsibilities of the Board Audit Committee. The Terms of Reference of the Board Audit Committee as set out on page 191 to page 192 of this Annual Report are consistent with the MMLR and the MCCG 2012. All the requirements under the Terms of Reference are fully complied with. MEETINGS AND ATTENDANCE The Board Audit Committee meets at least quarterly with additional meetings convened as and when necessary. Board Audit Committee meetings for financial year 2015 are scheduled in November 2014 to facilitate the Directors to plan ahead and fit the Board Audit Committee meetings into their respective schedules. The agenda and a set of meeting papers encompassing qualitative and quantitative information relevant to the business of the meeting are distributed via electronic application to the Board Audit Committee members not less than five business days from the meeting dates. The Board Audit Committee met four times during the year ended 31 December 2015 and details of attendance of the Board Audit Committee members are as follows:- ANNUAL REPORT 2015 187 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS No BOARD AUDIT COMMITTEE REPORT (continued) Board Audit Committee Members Total Number of Meetings Attended 1. Vimala V. R. Menon (Chairman) 4 out of 4 (100%) 2. Lim Beng Choon 4 out of 4 (100%) 3. Nuraini Ismail 4 out of 4 (100%) The MD/CEO, CFO, Head of Risk Management, Head of Internal Audit and external auditors were invited to attend Board Audit Committee meetings to appropriately brief and furnish the members of Board Audit Committee with relevant information and clarification to relevant items on the agenda. At the conclusion of each meeting, recommendations are made for the Management to improve the internal controls, procedures and systems of the Group, where relevant. Deliberations during the Board Audit Committee meetings included performance review of the Company, annual and interim financial reporting to Bursa Malaysia, the status of audit findings together with the agreed corrective actions and risk management activities. All proceedings of Board Audit Committee meetings are duly recorded in the minutes of each meeting and signed minutes of each Board Audit Committee meeting are properly kept by the Company Secretary. It is a common practice that the draft Board Audit Committee minutes are circulated to the Board members prior to the Board meeting subsequent to the Board Audit Committee meeting. This assists the Board Audit Committee Chairman to brief the Board matters deliberated at the Board Audit Committee meeting. Minutes of the Board Audit Committee meeting are tabled for confirmation during the next Board Audit Committee meeting, after which it is distributed to the Board for notation. During the year under review, Board Audit Committee had one private session with the external auditors without the presence of the Management. SUMMARY OF ACTIVITIES OF THE BOARD AUDIT COMMITTEE During the year ended 31 December 2015, the Board Audit Committee carried out the following activities in discharging its functions and duties:External Audit (a) Reviewed and recommended the terms of engagement and fees structure of external auditors for Board’s approval; (b) Reviewed and approved the external auditors audit plan and scope for the year under review; and (c) Reviewed the external audit report. Internal Audit (a) Reviewed and approved the annual in t e rn al au d it p lan to ens ur e adequacy of resources, competencies and coverage of entities based on risk assessment; (b) Reviewed internal audit reports on the effectiveness and adequacy of governance, risk management, operational and compliance processes; (c) Reviewed the measures to improve the system of internal control; (d) R e v i e w e d t h e a d e q u a c y a n d effectiveness of agreed corrective actions undertaken by management on significant and secondary issues raised; (e) Reviewed the Internal Audit Charter which establishes the purpose, authority and responsibilities of the internal audit activities; PETRONAS DAGANGAN BERHAD 188 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION (f) Reviewed the result of Quality Assurance Review on Internal Audit Department carried out by Institute of Internal Auditors Malaysia; and (g) Reviewed the performance of Internal Audit Department for financial year ended 2014. Financial Results Corporate Governance (a) Reviewed the impact of relevant regulatory changes and ensured compliance by the Company and the Group; and (b) Recommended the revision to Limits of Authority manual of the Company. (a) Reviewed the audited financial statements of the Group and draft announcement to Bursa Malaysia prior to submission to the Board for their consideration and approval. The review was to ensure that the audited financial statements were drawn up in accordance with the provisions of the Companies Act, 1965 and the applicable approved accounting standards. The review and discussions were conducted with the MD/CEO and the CFO of the Company; Annual Reporting (b) Reviewed the quarterly financial results and draft announcement to Bursa Malaysia prior to the approval by the Board, to ensure compliance to the MMLR, the applicable financial reporting standards as well as other relevant legal and regulatory requirements. The review and discussion were conducted with MD/CEO and the CFO of the Company; Related Party Transactions (“RPTs”)/Recurrent Related Party Transactions (“RRPTs”) (c) Reviewed the relevant corporate governance and internal controls statements for the annual report in relation to the audited financial statements, prior to the approval by the Board, to ensure that they were prepared incompliance to MMLR, Malaysian Accounting Standards Board and other relevant legal and regulatory requirements, in particular, the quarterly and year end financial statements; The Board Audit Committee also reviewed the disclosures on the Corporate Governance Statement, Board Audit Committee Report, Statement on Risk Management and Internal Control and Statement on Internal Audit Function for the financial year ending 31 December 2015. These statements are as set out on pages 162 to 173, 187 to 190, 179 to 186 and 193 respectively. The Board Audit Committee ensured that there were adequate Policies and Procedures in place to identify and monitor RPTs/RRPTs such that they were conducted on an arm’s length basis, and not detrimental to the minority shareholders. These Policies and Procedures were reviewed by the Group’s External Auditors and independently audited by a third audit firm; and The Board Audit Committee performed a quarterly review of all RRPTs by the Company. (d) Reviewed the progress of ongoing risk management activities to identify, evaluate, monitor and manage critical risks including the Company’s Business Continuity Management Policy and Framework; (e) Reviewed the implementation of Financial Control Framework; and (f) Reviewed the Trade Accounts Receivables Status of the Company. ANNUAL REPORT 2015 189 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS BOARD AUDIT COMMITTEE REPORT (continued) Risk Management (a) Reviewed and endorsed all policies, frameworks, guidelines and other key components of risk management for implementation within the Company and throughout the Group; (b) Reviewed and endorsed corporate risk profile for the Group; and (c) Reviewed the progress of ongoing risk management activities to identify, evaluate, monitor and manage critical risks. INTERNAL AUDIT The internal audit function of the Group is carried out by the Internal Audit Department of the Company. They maintained at all times their impartiality, proficiency and due professional care by having their plans and reports directly under the purview of the Board Audit Committee. The internal audits were undertaken to provide independent assessment on the adequacy, efficiency and effectiveness of the Group’s internal control systems in the assessment of potential risk exposures over key business processes within the Group. The Board Audit Committee has full and direct access to Internal Auditors and received reports on all internal audit engagements performed. PETRONAS DAGANGAN BERHAD 190 During the financial year, the Internal Auditors had carried out audits according to the risk-based internal audit plan which had been approved by the Board Audit Committee. In performing the audits, they also conformed to the Internal Audit Charter. The internal audit provides assurance that adequate and effective internal controls are in place and relevant policies, procedures and guidelines and applicable laws and regulations are adhered to. The Board Audit Committee reviews the audit reports and directs the Management for the necessary corrective actions and process improvements. The Management is responsible for ensuring that the recommendations are implemented accordingly. The total costs incurred for the internal audit function of the Company and the Group for the financial year was RM3,426,136.45. Further details of the activities of Internal Audit Department are presented in the Statement on Internal Audit Function on page 193 in this Annual Report. Vimala V. R. Menon Chairman Board Audit Committee INSPIRING CHANGE BUSINESS OVERVIEW BOARD AUDIT COMMITTEE TERM OF REFERENCE SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION CONSTITUTION The Audit Committee was created by the Board pursuant to its resolution on 3 March 1994. MEMBERSHIP MEETING • The members of the Audit Committee shall be appointed by the Board from amongst their number and shall consist of not less than three members. All the Audit Committee members must be Non-Executive Directors with majority of them being Independent Directors. Independent Directors shall be one who fulfils the requirement as provided in the Main Market Listing Requirements (“MMLR”) of Bursa Malaysia Securities Berhad (“Bursa Malaysia”). • A quorum shall be two members, both being Independent Directors and one of whom shall be the Chairman of the Audit Committee. The Audit Committee shall be able to convene meetings with the External Auditors, Internal Auditors or both, excluding the attendance of other directors and employees whenever deemed necessary. The External Auditors and Internal Auditors have the right to appear and be heard at any meeting of the Audit Committee and shall appear before the Committee when required to do so by the Audit Committee. • All the Audit Committee members must be financially literate and at least one member of the Audit Committee: i. must be a member of the Malaysian Institute of Accountants; or ii. if he/she is not a member of the Malaysian Institute of Accountants, he must have at least three years working experience and: a. he/she must have passed the examinations specified in Part I of the First Schedule of the Accountants Act, 1967; or b. he/she must be a member of one of the associations of accountants specified in Part II of the First Schedule of the Accountants Act, 1967. iii. fulfils such other requirements as prescribed or approved by the Bursa Malaysia. • The members of the Audit Committee shall elect a Chairman from amongst them who shall be an Independent Director. • If a member of the Audit Committee resigns, dies or for any other reason ceases to be a member with the result that the number of members is reduced below three, the Board shall within three months of that event, appoint such number of new members as may be required to make up the minimum number of three members. • No alternate Director can be appointed as a member of the Audit Committee. • The Company Secretary or in his/her absence, his/her deputy shall be the Secretary of the Audit Committee. Minutes of the meetings shall be duly entered in the books provided therefor. • Meetings shall be held not less than four times a year. The External Auditors may request a meeting if they consider it necessary. The Chairman of the Audit Committee shall convene a meeting of the Committee to consider any matters the External Auditors believe should be brought to the attention of the Directors or shareholders. AUTHORITY • The Audit Committee is authorised by the Board to investigate any activity within its Terms of Reference. It is authorised to seek any information it requires from any employee and all employees are directed to cooperate with any request made by the Audit Committee. • The Audit Committee is authorised by the Board to obtain external legal or other independent professional advice and to secure the attendance of outsiders with relevant experience and expertise if it considers necessary. ANNUAL REPORT 2015 191 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS board audit committee term of reference (continued) DUTIES AND FUNCTIONS • The duties and functions of the Audit Committee shall be: a. to consider the suitability and independence of External Auditors for their appointment, the audit fee, and any questions of resignation or dismissal of the External Auditors before making recommendation to the Board; b. to discuss with the External Auditors before the audit commences the nature and scope of the audit, and ensure coordination where more than one audit firm is involved; c. to review with the Management and the External Auditors the quarterly results and year end financial statements prior to the approval by the Board, focusing particularly on: – – – – – – – any change in accounting policies and practices; significant and unusual events; major judgemental areas; significant adjustments resulting from the audit; the going concern assumption; compliance with accounting standards; and compliance with stock exchange and legal requirements. d. t o a r r a n g e f o r p e r i o d i c r e p o r t s f r o m t h e Management, the External Auditors, and the Internal Auditors to assess the impact of significant regulatory changes, and accounting or reporting developments proposed by accounting and other bodies, or any significant matters that may have a bearing on the annual examination; e. to discuss problems and reservations arising from the internal or external interim and final audits, and matters the External or Internal Auditors may wish to discuss (in the absence of Management where necessary); f. to review the internal audit programme, consider t he m a j or f in d i n gs o f i n te r n a l a u d it s and Management’s response, and ensure coordination between the Internal and External Auditors; PETRONAS DAGANGAN BERHAD 192 g. to review the adequacy of the competency of the internal audit function; h. to review the performance of the Head of Internal Audit for the Management’s endorsement; i. to approve the appointment or termination of the Head of Internal Audit; j. to review any related party transaction and conflict of interest situation that may arise in the Company including any transaction, procedure or course of conduct that raises questions on the Management’s integrity; k. to keep under review the effectiveness of internal control systems, and the Internal and/or External Auditors’ evaluation of these systems and in particular, review the External Auditor’s Management Letter and Management’s Response; l. to review the audit reports; m. to review the risk management framework, processes and responsibilities and assess whether they provide reasonable assurance that risks are managed within tolerable ranges; n. to direct and where appropriate, supervise any special project or investigation considered necessary; o. to prepare periodic report to the Board of Directors summarising the work performed in fulfilling the Audit Committee’s primary responsibilities; and p. to consider other topics, as defined. REPORTING PROCEDURES • The Secretary shall circulate the minutes of meetings of the Audit Committee to all members of the Board. INSPIRING CHANGE BUSINESS OVERVIEW STATEMENT ON INTERNAL AUDIT FUNCTION On 1 April 2011, the Board established an in-house internal audit function with a direct reporting line to the Board Audit Committee (“BAC”). PDB Internal Audit Department (“IAD”) supports the BAC in their governance responsibilities as stated in the BAC’s Terms of Reference. At the same time, IAD assists the Management in enhancing the risk management, control, and governance processes within the Group. The Head of IAD reports functionally to the BAC and administratively to the MD/CEO. The BAC reviews IAD’s annual budget and resource requirements, and approves the internal audit plan. Periodically, the Head of IAD communicates quarterly the results of internal audit engagements to the BAC, as well as presents a report on IAD’s performance. IAD demonstrates its authority, responsibility, independence and objectivity as prescribed in the Internal Audit Charter, which is periodically reviewed and approved by the BAC. The Head of IAD communicates the Internal Audit Charter to the Management and throughout the Group. IAD adopts the Institute of Internal Auditors’ International Professional Practices Framework (“IPPF”) which includes the Definition of Internal Auditing, the Code of Ethics, and the International Standards for the Professional Practice of Internal Auditing. In performing internal audit engagements, IAD staff adheres to IAD’s Procedures and Guidelines Manual, as well as relevant PETRONAS policies and procedures. IAD continues to adopt the risk based audit plan to ensure that audit programmes carried out are prioritised based on the Group’s key risks. In deriving the audit plan, IAD gathers input from a variety of sources including reviewing the corporate risk profile for the Group, business plans and strategies, past audit history, and feedback from the Senior Management and the BAC. In 2015, IAD performed reviews in various areas involving the Retail Business, the Commercial Business, the Supply and Distribution Division, the Legal and Corporate Secretariat Services Division, as well as the local and international Subsidiaries and Associates. IAD covered key audit scope such as: – – – – Terminal operations and maintenance Sales and marketing Product supply chain management Logistics and distribution SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION – Project management –Procurement – Information & communications technology – Human resource management – Accounting and financial activities IAD highlights to the BAC on the key control issues, significant risks and relevant recommendations for improvement, along with Management’s responses and agreed corrective actions. On quarterly basis, IAD monitors the progress of these actions and reports the status to the BAC. During the financial year, the internal audit activities were performed in-house with strength of 10 staff comprising of internal audit managers and internal auditors. IAD continues its commitment to equip the staff with adequate knowledge and proficiencies to discharge their duties and responsibilities. This involved staff’s participation in trainings, workshops and seminars performed in-house or external. Annually, individual internal auditors undergoes a functional competency assessment to identify skill gaps (if any). This helps IAD to determine and plan the learning and development activities that will assist the staff in closing the gaps. The appraisal process is part of PETRONAS capability development programme for internal auditors, which considers the Institute of Internal Auditors (“IIA”) Global Internal Audit Competency Development Framework. The capability development programme for internal auditors comprises the following core competencies: – – – – – Internal audit delivery Technical expertise Personal skills Internal audit management Professional ethics Akmal Nur Anuar Head Internal Audit Department Vimala V. R. Menon Chairman Board Audit Committee ANNUAL REPORT 2015 193 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOMINATION AND REMUNERATION COMMITTEE REPORT OVERVIEW The Nomination and Remuneration Committee of the Company is pleased to present the Nomination and Remuneration Committee Report for the financial year ended 31 December 2015 in compliance with Paragraph 15.08A of MMLR of Bursa Malaysia. COMPOSITION The Board established the Nomination Committee and Remuneration Committee on 16 February 2011 which were later amalgamated into a single committee and is now known as the Nomination and Remuneration Committee. The members of the Nomination and Remuneration Committee comprise two Independent Non-Executive Directors and one Non-Independent NonExecutive Director which is in compliance with the requirement of Paragraph 15.08A(1) of MMLR of Bursa Malaysia as well as recommendation 2.1 of the MCCG 2012 where the committee must comprise exclusively Non-Executive Directors with majority are Independent Directors. Lim Beng Choon, Senior Independent Director has been appointed as Chairman of the Nomination and Remuneration Committee since 7 August 2014. During the financial year under review, there was a change to the composition of the Nomination and Remuneration Committee where Ir Mohamed Firouz Asnan was appointed in place of Mohd. Farid Mohd. Adnan on 6 October 2015. Based on the Board Effectiveness Evaluation findings, the Board is satisfied with the performance and effectiveness of the Nomination and Remuneration Committee in providing sound advice and recommendations to the Board. TERMS OF REFERENCE The members of the Nomination and Remuneration Committee during the financial year under review comprise the following Directors: The Terms of Reference of the Nomination and Remuneration Committee as set out on pages 198 to 201 of this Annual Report are consistent with the MMLR of Bursa Malaysia and the MCCG 2012. All the requirements under the Terms of Reference are fully complied with. NRC (1) Lim Beng Choon (Chairman) (Independent Non-Executive Director) (2) Erwin Miranda Elechicon (Independent Non-Executive Director) (3) Ir Mohamed Firouz Asnan (appointed on 6 October 2015) (Non-Independent Non-Executive Director) (4) Mohd. Farid Mohd. Adnan (resigned on 6 October 2015) (Non-Independent Non-Executive Director) PETRONAS DAGANGAN BERHAD 194 MEETINGS During the financial year under review, the Nomination and Remuneration Committee in discharging its duties and functions as sub-committee of the Board, held two meetings and details of attendance of the members are as follows: No Nomination and Remuneration Committee Members Total Number of Meetings Attended 1. Lim Beng Choon (Chairman) 2 out of 2 (100%) 2. Erwin Miranda Elechicon 1 out of 2 (50%) 3. Ir Mohamed Firouz Asnan (appointed on 6 October 2015) 1 out of 1 (100%) 4 Mohd. Farid Mohd. Adnan (resigned on 6 October 2015) 1 out of 1 (100%) INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION The MD/CEO, Head of Legal and Secretariat, Head of Human Resource and any other persons deemed necessary are invited to attend Nomination and Remuneration Committee meetings to appropriately brief and furnish the members of Nomination and Remuneration Committee with relevant information and clarification to relevant items on the agenda. At the Nomination and Remuneration Committee meeting held on 9 February 2015, the members of the Nomination and Remuneration Committee reviewed the remuneration structure and benchmarking for the Management of the Company. A review of the career path in the Company and PETRONAS was also conducted to ensure that is strong practice of talent development and retention. In this meeting, the Board performance for the previous year was also reviewed together with the annual report statement. At a meeting of the Nomination and Remuneration Committee held on 27 October 2015 where performance and succession plan of the Management were deliberated, the Directors who are non-members of Nomination and Remuneration Committee were invited to provide their input and views on the performance and succession plan of the Management. The Nomination and Remuneration Committee meetings for financial year 2015 were scheduled in November 2014 to facilitate the Directors to plan ahead and fit the Nomination and Remuneration Committee meetings into their respective schedules. This is also to provide the members with ample notice of the meetings. The agenda and a set of meeting papers relevant to the business of the meeting are distributed via electronic application to the Nomination and Remuneration Committee members not less than five business days from the meeting dates. All proceedings of Nomination and Remuneration Committee meetings are duly recorded in the minutes of each meeting and the signed minutes are properly kept by the Secretary. The draft minutes are circulated to the Nomination and Remuneration Committee members subsequent to the meeting but prior to the Board meeting. This assists the Nomination and Remuneration Committee Chairman to effectively convey to the Board, matters deliberated at the meeting. The minutes of the Nomination and Remuneration Committee meetings are also distributed to Board for their notation. BOARD APPOINTMENT PROCESS The Company practices a formal and transparent procedure for appointment of new Directors. Nomination of Directors to the Board is made either by PETRONAS being the majority shareholder or through engagement of professional recruitment firm to find suitable or best possible candidates to fill in the position as the Independent Non-Executive Directors. All nominees to the Board are first considered by the Nomination and Remuneration Committee, taking into consideration the mix of skills, competencies, experience, integrity and time commitment required to effectively discharge his or her role as a director. Diversity in terms of age, gender and ethnicity is also considered in ranking and selecting the best candidates. This is to promote good decision making by harnessing different insights and perspectives. The recommended candidate is then scheduled to meet selected existing Directors and Chairman in an interview to confirm suitability. The final decision is then made by the Board. DIRECTORS’ RE-ELECTION AND RE-APPOINTMENT Since 2014, the Nomination and Remuneration Committee has implemented a policy whereby independent nonexecutive directors are appointed only for a tenure of three years. Further extension to the tenure will be at the Board’s discretion based on the performance of the Director. ANNUAL REPORT 2015 195 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOMINATION AND REMUNERATION COMMITTEE REPORT (continued) Based on the schedule of retirement by rotation, the Nomination and Remuneration Committee is responsible for recommending to the Board those Directors who are eligible to stand for re-election or re-appointment. The recommendation is based on the performance of the Directors, taking into account the results of their latest Board Evaluation, contribution to the Board through their skills, experience, strengths and qualities, level of independence and ability to act in the best interest of the Company in decision making. Article 93 of the Articles of Association of the Company provides that one-third of the Directors of the Company for the time being shall retire by rotation at an Annual General Meeting of the Company provided always that all Directors, shall retire from office once at least in each three years but shall be eligible for re-election at the Annual General Meeting. The Nomination and Remuneration Committee at their meeting held on 2 February 2016 recommended to the Board for Nuraini Ismail and Lim Beng Choon to be retired and put up for re-election at the 34 th Annual General Meeting. Both Nuraini Ismail and Lim Beng Choon are eligible for re-election and had expressed their intention to seek re-election. During the year under review, Md Arif Mahmood and Ir Mohamed Firouz Asnan were appointed as Non-Executive Directors to the Board of the Company on 16 April 2015 and 6 October 2015 respectively. Article 96 of the Articles of Association of the Company provides amongst others, that the Board shall have the power to appoint any person to be a Director to fill a casual vacancy or as an addition to the existing Board, and that any Director so appointed shall hold office until the next following Annual General Meeting and shall then be eligible for re-election. The Nomination and Remuneration Committee at their meeting held on 2 February 2016 recommended to the Board for Md Arif Mahmood and Ir Mohamed Firouz Asnan to be put up for re-election under Article 96 at the forthcoming Annual General Meeting. PETRONAS DAGANGAN BERHAD 196 ANNUAL ASSESSMENT Every year, under the purview of the Nomination and Remuneration Committee, a formal evaluation is undertaken to assess the effectiveness of the following: (a) The Board as a whole and the various Board Committees; (b) Contribution of each Individual Director; and (c) Independence of Independent Directors. This is conducted through a Board Evaluation process which consists of a Board and Peer Annual Assessment (Board Evaluation). The Board Evaluation focuses on maximising the effectiveness and performance of the Board in the best interest of the Company. ACTIVITIES OF THE NOMINATION AND REMUNERATION COMMITTEE During the financial year under review, the Nomination and Remuneration Committee carried out the following activities in discharging its functions and duties: (i) Board Evaluation • Established the Individual Director Self/Peer Evaluation Questionnaires to evaluate on the following areas: (a) Board structure; (b) Board operation; (c) Board’s roles and responsibilities; (d) Chairman’s roles and responsibilities; and (e) Roles of the Board Committees. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION The areas evaluated for the individual Directors are as follows: (a) Dynamic and participation; (b) Integrity and independence; (c) Technical competencies; and (d) Skills and contribution. • Assessed the performance of the Board as whole, its sub-committees and members through the Board and Directors Evaluation exercise and initiated action to work on areas which have been identified for improvement. (iv) Performance Management • Reviewed the objective setting and performance evaluation of MD/CEO and the Management at the onset of the year 2015. • Reviewed the succession plan for the MD/CEO and the Management. • Reviewed the compensation and benefits structure for the Management. • Reviewed careers paths implementation in the Company to ensure successful skills development and retention. (v) Directors’ Training (ii) Skills Evaluation • Carried out a skill mapping exercise for the Directors to review the mix of skills, education and business experience as well as other qualities, including core competencies of the Directors. (iii) Board Membership • Gathered inputs from the Directors and analysed training needs. • Identified programmes/events for the continuous education of the Board members to ensure that they are up-to-date on new regulations and conversant with industry trends and developments. • Assisted the Board in defining and assessing qualifications for Board membership and identify qualified individuals. • Recommended candidates to fill vacancies on the Board. • Recommended the Directors who are eligible for re-election at the Annual General Meeting. Lim Beng Choon Chairman Nomination and Remuneration Committee • Ensured the Board comprises members that are not only equipped with the relevant skills and experience but also taking into consideration time commitment and diversity in terms of gender, ethnicity and age. ANNUAL REPORT 2015 197 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOMINATION AND REMUNERATION COMMITTEE TERMS OF REFERENCE 1.PURPOSE The Committee is to assist the Board of Directors (“the Board”) in the following areas:a. Establish and assess membership qualifications for the Board of Directors, including defining specific criteria for Directors’ independence and committee membership criteria; b. Recommend to the Board on candidates for directorship for both the Executives and NonExecutives to the Board of the Company (in consideration of the professionalism, mix of skills, experience, personality, competency and integrity as required therein); c. Periodically assess the performance of the Board as a whole, the various Committees of the Board and the contribution of each individual Director; and d. Review and recommend the remuneration policies and procedures which is used to determine remuneration packages of Directors, including that of the Chief Executive Officer (“CEO”) as well as the key Senior Management personnel within the Company. 2. SCOPE OF AUTHORITY a. The Committee within the scope of its assigned duties is authorised to seek any information it requires from employees, company officers and external parties; b. The Committee may engage external consultants and other Advisers or otherwise obtain such independent legal or other professional services it requires, at the expense of the Company; and c. The Board will provide the Committee with sufficient resources to undertake its duties, including access to the company secretariat. PETRONAS DAGANGAN BERHAD 198 3.COMPOSITION a. The Committee shall have at least three members; b. Members shall be appointed by the Board from amongst its members and shall comprise exclusively of Non-Executive Directors, a majority of whom must be independent; c. The actual number of members shall be determined from time to time by resolution of the Board; and d. Members of the Committee should be suitably knowledgeable in matters pertaining to Corporate Governance. 4. REMOVAL AND RESIGNATION a. The entire Committee or individual member may be removed from office without cause by the affirmed vote of a majority of the Board of Directors; b. Any committee member may resign effective upon giving written notice to the Chairman of the Board of Directors, the Company Secretary or the Board of Directors (unless the notice specifies a later time for the effectiveness of such resignation); and c. If the resignation of a member is effective at a future time, the Board of Directors may elect a successor to take office when the resignation becomes effective. 5.QUORUM The presence of two directors which includes one Independent Non-Executive Director shall form a quorum for the Committee Meetings. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 6.CHAIRMAN a. The Chairman may be designated by the Board based upon recommendations by the Committee, if any; and e. Minutes of each meeting shall be distributed to each member of the Committee; f. Minutes of each meeting shall be distributed to the Board for notation. Meeting minutes shall be confirmed at the next meeting of the Committee and shall be available on request from the Secretary to all Non-Executive Directors; g. Questions arising shall be decided by a majority of votes. In the case of an equality of votes, the Chairman of the meeting shall have a second or casting vote provided that where two members form a quorum, the Chairman of the meeting at which only such a quorum is present, or at which only two members are competent to vote on the question at issue, shall not have a casting vote; b. In the absence of the Chairman, the remaining members present shall elect one of their members as Chairman of the meeting. 7.SECRETARY The Secretary to the Committee shall be the Company Secretary or any other person appointed by the Committee. 8. MEETINGS AND MINUTES a. The Committee shall meet at least once a year or at such other times as the Chairman of the Committee deems necessary; b. In addition to the regular meeting schedule established by the Committee, the Chairman of the Committee may call a special meeting at any time; c. Meetings of the Committee shall be arranged by the Secretary at the request of the Committee Chairman or any other member of the Committee. Unless otherwise agreed, notice of each meeting confirming the venue, time and date shall be forwarded to each Committee member and to other attendees (as appropriate) in advance of each scheduled meeting date together with an agenda and supporting papers; d. The Committee shall regulate its own detailed procedures, in particular, the calling of meetings, the notice to be given for meetings, the voting and proceedings of meetings, the keeping of minutes and the custody, production and inspection of minutes; h. The Committee may also decide by way of the Committee’s circular resolutions. A resolution in writing signed or approved by letter by all the members who may at the time be present in Malaysia, being not less than two Directors are sufficient to form a quorum shall be valid and effectual as if it had been passed at a meeting of the Nomination and Remuneration Committee duly called and constituted. All such resolutions shall be described as “Nomination and Remuneration Committee Circular Resolutions” and shall be forwarded or otherwise delivered to the Secretary without delay and shall be recorded by the Secretary in the Company’s minute book and submitted for confirmation at the next Board meeting, following the receipt thereof by the Secretary; and i. Attendance of other directors and employees at any particular Committee meeting shall only be at the Committee’s invitation, specific to the relevant meeting. ANNUAL REPORT 2015 199 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 9. NOMINATION AND REMUNERATION COMMITTEE TERMS OF REFERENCE (continued) COMMITTEE EVALUATION Executive and Non-Executive Directorship on the Board of the Company, as required, to provide an appropriate balance of knowledge, skills, experience and capability in meeting the needs of the Company; The Committee will annually complete a self-evaluation of the Committee’s own performance and effectiveness. The Committee will also consider whether any changes to the Committee’s Terms of Reference are appropriate. v. 10. DUTIES AND RESPONSIBILITIES The following shall be the common recurring duties and responsibilities of the Committee in carrying out its purposes. These duties and responsibilities are set forth as a guide to the Committee with the understanding that the Committee may alter or supplement them as deemed appropriate under the circumstances to the extent permitted by applicable laws. a. Board Composition: i. ii. The Committee shall review and assess the mix of skills, expertise, composition, size and experience of the Board, including core competencies of the Non-Executive Directors, as well as consider aspects of boardroom diversity; iv. The Committee shall be responsible for making the recommendation to the Board and reviewing potential candidates for both PETRONAS DAGANGAN BERHAD 200 vi. The Committee shall monitor compliance with Board of Directors and Board Committee membership criteria; and vii. The Committee shall be responsible for overseeing the development of a succession management plan for the Non-Executive Directors. b. Board Effectiveness Review: i. The Committee shall assess: a. the effectiveness of the Board as a whole; The Committee shall make recommendations with regard to any adjustments that are deemed necessary as an outcome of the review and assessment of the Board structure, size and composition; iii. The Committee shall make appropriate recommendations to the Board on matters of renewal or extension of Directors’ appointment and reappointment of retiring Directors; The Committee shall establish and provide an on-going review of the membership qualifications for the Board of Directors and all Board Committees, including defining specific criteria for Director’s independence and committee membership criteria; b. the Committees of the Board; and c. the contribution of Directors, through rigorously assessment and evaluation processes. All assessments and evaluations carried out by the Committee in the discharge of all its functions shall be properly documented; and ii. The Committee shall provide oversight of the performance and effectiveness of the selfevaluation process for the Board and its Committees. INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION c. Directors’ Development: i. The Committee shall undertake the assessment of Directors’ training and development needs (e.g. seminars, training, programmes, workshops and conferences) to further enhance business acumen and professionalism in discharging their duties to the Company; and f.General: i. The Committee shall consider the appointment of the service of such Advisors or Consultants as it deems necessary to fulfil its functions; and ii. The Committee shall take such other actions and do such other things as may be referred to it from time to time by the Board. ii. The Committee shall keep itself updated on new regulations and requirements in relation to governance. d.Remuneration: i. The Committee shall review and recommend the Company’s framework, relating to the policy and procedures in determining the remuneration and compensation packages of the Directors, including the CEO, Management Committee members as well as the key Senior Management personnel of the Company; and ii. The Committee shall review and recommend the remuneration of Non-Executive Directors to ensure that it is aligned to the market and reflective of experience and expertise that commensurate with the duties and responsibilities. e. The Committee shall also undertake the following in relation to the Company’s CEO and key Senior Management:i. The Committee shall, at least annually, evaluate the CEO and Senior Management’s performance as measured against the goals and objectives of the Company; and ii. The Committee shall oversee the development of a succession management plan for the CEO and Senior Management and shall make an annual report to the Board. ANNUAL REPORT 2015 201 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT OF DIRECTORS’ RESPONSIBILITY IN RELATION TO THE FINANCIAL STATEMENTS The financial statements of the Group and of the Company as set out on pages 206 to 283, are properly drawn up so as to give a true and fair view of the state of affairs of the Group and the Company as at 31 December 2015 and of the results of its operations and cash flows for the financial period ended on that date. The Directors consider the following in preparing the financial statements of the Group and of the Company: • • • • appropriate accounting policies have been used and are consistently applied; reasonable and prudent judgements and estimates were made; the Companies Act, 1965 and Malaysian Financial Reporting Standards have been adhered to; and prepared on a going concern basis. The Directors are also responsible for ensuring that the accounting and other records and registers required by the Companies Act, 1965 to be retained by the Group and the Company have been properly kept in accordance with the provisions of the said Companies Act, 1965. The Directors also have general responsibilities for taking such steps that are reasonably available to them to safeguard the assets of the Group and of the Company, and to prevent and detect fraud and other irregularities. PETRONAS DAGANGAN BERHAD 202 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT BUSINESS CONTINUITY MANAGEMENT PDB has adopted the PETRONAS BCM Framework which acts as its guideline to ensure its business remains resilient, protected and continues to operate effectively in the event of a crisis or during prolonged disruptions. During the year under review, the Company revised its Business Impact Analysis, where the data collected was used to assist the management in deciding the most appropriate Business Recovery Strategy for its respective business lines and enabling entities. These critical inputs were then incorporated into PDB’s BCP, which is the main document for reference when faced with a crisis. In ensuring the robustness of the BCP, PDB participated in two simulation tests as follows: (a) A simulation exercise was conducted on 26 November 2015 on the unavailability of office building as workplace, specifically Menara Dayabumi (code named Exercise Dayabumi-2). Menara Dayabumi is a regional office for PDB and the CBF staff onsite were tested on their preparedness to resume business operations during a crisis. ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION (b) An integrated simulation exercise was conducted on 7 December 2015 on the unavailability of PETRONAS Twin Towers (code named Exercise Siaga-3) as workplace as well as to test the readiness and effectiveness of PETRONAS Twin Towers BCP’s Crisis Management and BCM plans. The simulation also tested the level of preparedness of the CBF staff as they were required to mobilise to alternate work sites/ virtual offices and resume business operations at optimum levels. Necessary information and feedback were gathered upon the completion of each exercise and analysed for continuous BCM improvement. In summary, the Company recognises that unanticipated events may happen which leads to business expectations being compromised. As such, PDB will continue to adopt and adapt the necessary BCM practices to ensure the business resumes effectively, as well as protect the Company’s reputation and stakeholders’ interests. ANNUAL REPORT 2015 203 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS FINANCIAL STATEMENTS 206 211 212 213 214 216 217 218 219 220 221 222 284 Directors’ Report Statement by Directors Statutory Declaration Consolidated Statement of Financial Position Consolidated Statement of Profit or Loss and Other Comprehensive Income Consolidated Statement of Changes in Equity Consolidated Statement of Cash Flows Statement of Financial Position Statement of Profit or Loss and Other Comprehensive Income Statement of Changes in Equity Statement of Cash Flows Notes to the Financial Statements Independent Auditors’ Report to the Members PETRONAS DAGANGAN BERHAD 204 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS DIRECTORS’ REPORT FOR THE YEAR ENDED 31 DECEMBER 2015 The Directors are pleased to submit their report and the audited financial statements of the Group and of the Company for the financial year ended 31 December 2015. PRINCIPAL ACTIVITIES The principal activity of the Company during the course of the financial year remains unchanged as domestic marketing of petroleum products. The principal activities of the subsidiaries, associates and joint ventures are stated in Note 32, Note 33 and Note 34 to the financial statements respectively. There has been no significant change in the nature of these activities during the financial year. RESULTS Group RM’000 Company RM’000 Profit for the year 794,624 758,518 Attributable to: Shareholders of the Company Non-controlling interests 789,975 4,649 758,518 – 794,624 758,518 DIVIDENDS The dividends paid by the Company since the end of the previous financial year are as follows: In respect of the financial year ended 31 December 2014: (i) A single tier special interim dividend of 22.0 sen per ordinary share amounting to RM218,559,880 on 27 March 2015. In respect of the financial year ended 31 December 2015: (i) A single tier interim dividend of 12.0 sen per ordinary share amounting to RM119,214,480 on 25 June 2015; (ii) A single tier interim dividend of 14.0 sen per ordinary share amounting to RM139,083,560 on 22 September 2015; and (iii) A single tier interim dividend of 14.0 sen per ordinary share amounting to RM139,083,560 on 4 December 2015. The Directors had on 19 February 2016 declared a single tier interim dividend of 20.0 sen per ordinary share amounting to RM198,690,800 in respect of the financial year ended 31 December 2015. The financial statements for the current financial year do not reflect the declared interim dividend. The dividend will be accounted for in equity as an appropriation of retained profits in the financial year ending 31 December 2016. PETRONAS DAGANGAN BERHAD 206 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION RESERVES AND PROVISIONS There were no material transfers to and from reserves and provisions during the financial year other than as disclosed in the financial statements. DIRECTORS OF THE COMPANY Directors who served since the date of the last report are: Md Arif bin Mahmood – appointed as Chairman on 16 April 2015 Mohd Ibrahimnuddin bin Mohd Yunus – Managing Director/CEO Vimala a/p V R Menon Lim Beng Choon Nuraini binti Ismail Erwin Miranda Elechicon Datuk Anuar bin Ahmad Mohamed Firouz bin Asnan – appointed on 6 October 2015 Datuk Wan Zulkiflee bin Wan Ariffin – retired as Chairman on 15 April 2015 Mohd Farid bin Mohd Adnan – resigned on 6 October 2015 DIRECTORS’ INTERESTS The Directors in office at the end of the financial year who have interests and deemed interests in the shares of the Company and of its related corporations other than wholly owned subsidiaries (including the interests of the spouse and/or children of the Director who themselves are not Director of the Company) as recorded in the Register of Directors’ Shareholdings are as follows: Name Mohd Ibrahimnuddin bin Mohd Yunus Shares in PETRONAS Dagangan Berhad Number of ordinary shares at RM1.00 each Balance at Balance at 1.1.2015 Bought Sold 31.12.2015 – 3,000 – 3,000 ANNUAL REPORT 2015 207 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS DIRECTORS’ REPORT (continued) DIRECTORS’ INTERESTS (CONTINUED) Name Mohd Ibrahimnuddin bin Mohd Yunus Vimala a/p V R Menon Nuraini binti Ismail Datuk Anuar bin Ahmad Name Md Arif bin Mahmood Name Mohamed Firouz bin Asnan Name Nuraini binti Ismail Shares in PETRONAS Chemicals Group Berhad Number of ordinary shares at RM0.10 each Balance at Balance at 1.1.2015 Bought Sold 31.12.2015 6,000 20,000 10,000 20,000 – – – – – – – 20,000 6,000 20,000 10,000 – Balance at 16.4.2015 Bought Sold Balance at 31.12.2015 20,000 – – 20,000 Balance at 6.10.2015 Bought Sold Balance at 31.12.2015 6,000 – – 6,000 Shares in PETRONAS Gas Berhad Number of ordinary shares at RM1.00 each Balance at Balance at 1.1.2015 Bought Sold 31.12.2015 5,000 – – 5,000 None of the other Directors holding office at 31 December 2015 had any interest in the ordinary shares of the Company and of its related corporations during the financial year. PETRONAS DAGANGAN BERHAD 208 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION DIRECTORS’ BENEFITS Since the end of the previous financial year, no Director of the Company has received or become entitled to receive any benefit (other than the benefit included in the aggregate amount of emoluments received or due and receivable by Directors as shown in the financial statements) by reason of a contract made by the Company or a related corporation with the Director or with a firm of which the Director is a member, or with a company in which the Director has a substantial financial interest. There were no arrangements during and at the end of the financial year which had the object of enabling Directors of the Company to acquire benefits by means of the acquisition of shares in or debentures of the Company or any other body corporate. ISSUE OF SHARES There were no changes in the issued and paid up capital of the Company during the financial year. OPTIONS GRANTED OVER UNISSUED SHARES No options were granted to any person to take up unissued shares of the Company during the financial year. OTHER STATUTORY INFORMATION Before the financial statements of the Group and of the Company were made out, the Directors took reasonable steps to ascertain that: (i) all known bad debts have been written off and adequate provision made for doubtful debts, and (ii) any current assets which were unlikely to be realised, in the ordinary course of business, have been written down to an amount which they might be expected so to realise. At the date of this report, the Directors are not aware of any circumstances: (i) that would render the amount written off for bad debts, or the amount of the provision for doubtful debts in the Group and in the Company inadequate to any substantial extent, or (ii) that would render the value attributed to the current assets in the financial statements of the Group and of the Company misleading, or (iii) which have arisen which render adherence to the existing method of valuation of assets or liabilities of the Group and of the Company misleading or inappropriate, or (iv) not otherwise dealt with in this report or the financial statements, that would render any amount stated in the financial statements of the Group and of the Company misleading. ANNUAL REPORT 2015 209 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS DIRECTORS’ REPORT (continued) OTHER STATUTORY INFORMATION (CONTINUED) At the date of this report, there does not exist: (i) any charge on the assets of the Group or of the Company that has arisen since the end of the financial year and which secures the liabilities of any other person, or (ii) any contingent liability in respect of the Group or of the Company that has arisen since the end of the financial year. No contingent liability or other liability of any company in the Group has become enforceable, or is likely to become enforceable within the period of twelve months after the end of the financial year which, in the opinion of the Directors, will or may substantially affect the ability of the Group and of the Company to meet their obligations as and when they fall due. In the opinion of the Directors, the financial performance of the Group and of the Company for the financial year ended 31 December 2015 have not been substantially affected by any item, transaction or event of a material and unusual nature nor has any such item, transaction or event occurred in the interval between the end of that financial year and the date of this report. AUDITORS The auditors, Messrs KPMG, have indicated their willingness to accept re-appointment. Signed on behalf of the Board of Directors in accordance with a resolution of the Directors: MD ARIF BIN MAHMOOD MOHD IBRAHIMNUDDIN BIN MOHD YUNUS Kuala Lumpur, Date: 19 February 2016 PETRONAS DAGANGAN BERHAD 210 INSPIRING CHANGE BUSINESS OVERVIEW STATEMENT BY DIRECTORS SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION In the opinion of the Directors, the financial statements set out on pages 213 to 282 are drawn up in accordance with Malaysian Financial Reporting Standards, International Financial Reporting Standards and the requirements of the Companies Act, 1965 in Malaysia so as to give a true and fair view of the financial position of the Group and of the Company at 31 December 2015 and of their financial performance and cash flows for the year ended on that date. In the opinion of the Directors, the information set out in Note 38 on page 283 to the financial statements has been compiled in accordance with the Guidance on Special Matter No.1, Determination of Realised and Unrealised Profits or Losses in the Context of Disclosures Pursuant to Bursa Malaysia Securities Berhad Listing Requirements, issued by the Malaysian Institute of Accountants, and presented based on the format prescribed by Bursa Malaysia Securities Berhad. Signed on behalf of the Board of Directors in accordance with a resolution of the Directors: MD ARIF BIN MAHMOOD MOHD IBRAHIMNUDDIN BIN MOHD YUNUS Kuala Lumpur, Date: 19 February 2016 ANNUAL REPORT 2015 211 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATUTORY DECLARATION I, PUTERI LIZA ELLI SUKMA, the officer primarily responsible for the financial management of PETRONAS Dagangan Berhad, do solemnly and sincerely declare that the financial statements set out on pages 213 to 283, are, to the best of my knowledge and belief, correct and I make this solemn declaration conscientiously believing the same to be true, and by virtue of the provisions of the Statutory Declarations Act, 1960. Subscribed and solemnly declared by the abovenamed PUTERI LIZA ELLI SUKMA at KUALA LUMPUR in WILAYAH PERSEKUTUAN on 19 February 2016. BEFORE ME: COMMISSIONER OF OATHS PETRONAS DAGANGAN BERHAD 212 INSPIRING CHANGE BUSINESS OVERVIEW CONSOLIDATED STATEMENT OF FINANCIAL POSITION AT 31 DECEMBER 2015 SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2015 RM’000 2014 RM’000 3,989,865 491,950 3,015 10,281 9,412 4,031,094 500,908 2,781 6,736 8,227 4,504,523 4,549,746 625,558 1,649,252 1,258,637 32,635 1,031,957 2,119,144 1,839,684 – TOTAL CURRENT ASSETS 3,566,082 4,990,785 TOTAL ASSETS 8,070,605 9,540,531 Note ASSETS Property, plant and equipment Prepaid lease payments Investments in associates Investments in joint ventures Deferred tax assets 3 4 6 7 17 TOTAL NON-CURRENT ASSETS Inventories Trade and other receivables Cash and cash equivalents Assets classified as held for sale 9 10 11 12 EQUITY Share capital Reserves 13 14 993,454 3,958,865 993,454 3,758,725 Total equity attributable to shareholders of the Company Non-controlling interests 15 4,952,319 31,693 4,752,179 39,644 4,984,012 4,791,823 113,321 153,066 27,427 134,726 140,189 29,120 293,814 304,035 98,499 2,602,174 67,600 24,506 359,638 4,059,457 25,578 – TOTAL CURRENT LIABILITIES 2,792,779 4,444,673 TOTAL LIABILITIES 3,086,593 4,748,708 TOTAL EQUITY AND LIABILITIES 8,070,605 9,540,531 TOTAL EQUITY LIABILITIES Borrowings Deferred tax liabilities Other long term liabilities and provisions 16 17 18 TOTAL NON-CURRENT LIABILITIES Borrowings Trade and other payables Taxation Liabilities classified as held for sale 16 19 12 The notes on pages 222 to 283 are an integral part of these financial statements. ANNUAL REPORT 2015 213 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME FOR THE YEAR ENDED 31 DECEMBER 2015 Note Revenue – sales of petroleum products – rendering of services Cost of revenue – cost of petroleum products – cost of services Gross profit Selling and distribution expenses Administration expenses Other income Operating profit Financing costs Share of profit after tax of equity accounted associates and joint ventures Profit before taxation Tax expense PROFIT FOR THE YEAR 20 21 22 2015 RM’000 2014 RM’000 25,145,940 25,270 32,321,470 19,528 25,171,210 32,340,998 (23,110,473) (27,852) (30,404,491) (27,989) (23,138,325) (30,432,480) 2,032,885 (280,669) (985,027) 327,124 1,908,518 (350,969) (1,033,502) 204,348 1,094,313 (13,444) 3,779 728,395 (21,009) 1,906 1,084,648 (290,024) 709,292 (201,142) 794,624 508,150 Other comprehensive income Items that may be reclassified subsequently to profit or loss Exchange differences arising from translation of financial statements of foreign operations 29,175 11,858 TOTAL OTHER COMPREHENSIVE INCOME FOR THE YEAR 29,175 11,858 823,799 520,008 TOTAL COMPREHENSIVE INCOME FOR THE YEAR PETRONAS DAGANGAN BERHAD 214 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2015 RM’000 2014 RM’000 Profit attributable to: Shareholders of the Company Non-controlling interests 789,975 4,649 501,572 6,578 PROFIT FOR THE YEAR 794,624 508,150 Total comprehensive income attributable to: Shareholders of the Company Non-controlling interests 819,150 4,649 513,430 6,578 TOTAL COMPREHENSIVE INCOME FOR THE YEAR 823,799 520,008 79.5 sen 50.5 sen Note Earnings per ordinary share Basic 25 The notes on pages 222 to 283 are an integral part of these financial statements. ANNUAL REPORT 2015 215 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CONSOLIDATED STATEMENT OF CHANGES IN EQUITY FOR THE YEAR ENDED 31 DECEMBER 2015 <--Attributable to the shareholders of the Company--> <------------ Non-distributable ------------> Distributable Foreign currency translation Capital Retained Share reserve reserve profits capital RM’000 RM’000 RM’000 Note RM’000 At 1 January 2014 Exchange difference arising from translation of financial statements of foreign operations Profit for the year Total comprehensive income for the year Dividends paid 23 At 31 December 2014 At 1 January 2015 Exchange difference arising from translation of financial statements of foreign operations Profit for the year Total comprehensive income for the year Waiver of loan for a subsidiary acquired under common control business combination in prior year Dividends paid Total transactions with shareholders of the Company At 31 December 2015 23 216 Total equity RM’000 993,454 (820) (44,053) 3,841,535 4,790,116 39,366 4,829,482 – – 11,858 – – – – 501,572 11,858 501,572 – 6,578 11,858 508,150 – – 11,858 – – – 501,572 (551,367) 513,430 (551,367) 6,578 (6,300) 520,008 (557,667) 993,454 11,038 (44,053) 3,791,740 4,752,179 39,644 4,791,823 Note 13 Note 14 Note 14 Note 14 993,454 11,038 (44,053) 3,791,740 4,752,179 39,644 4,791,823 – – 29,175 – – – – 789,975 29,175 789,975 – 4,649 29,175 794,624 – 29,175 – 789,975 819,150 4,649 823,799 – – – – (3,069) – – (615,941) (3,069) (615,941) – (12,600) (3,069) (628,541) – – (3,069) (615,941) (619,010) (12,600) (631,610) 993,454 40,213 (47,122) 3,965,774 4,952,319 31,693 4,984,012 Note 13 Note 14 Note 14 Note 14 The notes on pages 222 to 283 are an integral part of these financial statements. PETRONAS DAGANGAN BERHAD Total RM’000 Noncontrolling interests RM’000 Note 15 Note 15 INSPIRING CHANGE BUSINESS OVERVIEW CONSOLIDATED STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 DECEMBER 2015 SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2015 RM’000 CASH FLOWS FROM OPERATING ACTIVITIES Cash receipts from customers Cash paid to suppliers and employees 2014 RM’000 25,547,500 (24,685,761) 33,057,234 (30,267,119) 861,739 (2,325) (242,775) 2,790,115 (3,267) (236,837) Net cash generated from operating activities 616,639 2,550,011 CASH FLOWS FROM INVESTING ACTIVITIES Interest income from fund and other investments Acquisition of a joint venture Advances to a joint venture Purchase of property, plant and equipment Prepayment of leases Proceeds from disposal of property, plant and equipment 54,554 – – (315,010) (21,012) 9,550 23,534 (1,028) (3,067) (395,062) (42,392) 8,872 Net cash used in investing activities (271,918) (409,143) CASH FLOWS FROM FINANCING ACTIVITIES Dividends paid Dividends paid to non-controlling interests Net repayment of term loan Net (repayment)/drawdown of Islamic medium term notes Net (repayment)/drawdown of Islamic financing facilities Net drawdown/(repayment) of revolving credit facilities Interest paid on term loan Profit margin paid for Islamic medium term notes Profit margin paid for Islamic financing facilities (615,941) (12,600) (10,066) (300,000) (16,550) 42,288 (1,512) (5,281) (4,891) (551,367) (6,300) (2,146) 300,000 6,933 (397,152) (1,277) (5,368) (4,498) Net cash used in financing activities (924,553) (661,175) NET (DECREASE)/INCREASE IN CASH AND CASH EQUIVALENTS NET FOREIGN EXCHANGE DIFFERENCES CASH AND CASH EQUIVALENTS AT BEGINNING OF THE YEAR (579,832) 4,541 1,839,684 1,479,693 1,358 358,633 CASH AND CASH EQUIVALENTS AT END OF THE YEAR (Note 11) 1,264,393 1,839,684 Interest expenses paid Taxation paid Included in Cash and Cash Equivalents at end of the year is an amount of RM5,756,000 categorised as Disposal Group Held for Sale as disclosed in Note 12. The notes on pages 222 to 283 are an integral part of these financial statements. ANNUAL REPORT 2015 217 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT OF FINANCIAL POSITION AT 31 DECEMBER 2015 2015 RM’000 2014 RM’000 3,614,346 491,950 283,425 1,959 25 14,231 3,676,113 500,908 254,721 1,959 25 26,507 4,405,936 4,460,233 556,560 1,461,397 1,219,406 987,556 2,043,331 1,754,464 TOTAL CURRENT ASSETS 3,237,363 4,785,351 TOTAL ASSETS 7,643,299 9,245,584 993,454 3,925,080 993,454 3,785,572 4,918,534 4,779,026 133,691 25,160 125,304 28,336 158,851 153,640 – 2,495,835 70,079 300,000 3,985,113 27,805 TOTAL CURRENT LIABILITIES 2,565,914 4,312,918 TOTAL LIABILITIES 2,724,765 4,466,558 TOTAL EQUITY AND LIABILITIES 7,643,299 9,245,584 Note ASSETS Property, plant and equipment Prepaid lease payments Investments in subsidiaries Investments in associates Investments in joint ventures Long term receivable 3 4 5 6 7 8 TOTAL NON-CURRENT ASSETS Inventories Trade and other receivables Cash and cash equivalents EQUITY Share capital Reserves 9 10 11 13 14 TOTAL EQUITY LIABILITIES Deferred tax liabilities Other long term liabilities and provisions 17 18 TOTAL NON-CURRENT LIABILITIES Borrowings Trade and other payables Taxation The notes on pages 222 to 283 are an integral part of these financial statements. PETRONAS DAGANGAN BERHAD 218 16 19 INSPIRING CHANGE BUSINESS OVERVIEW STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME FOR THE YEAR ENDED 31 DECEMBER 2015 SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Note 31,854,308 (30,051,715) 1,827,974 (239,647) (893,525) 344,818 1,802,593 (326,323) (953,313) 229,911 20 21 1,039,620 (5,709) 752,868 (15,562) 22 1,033,911 (275,393) 737,306 (207,829) 758,518 529,477 Gross profit Selling and distribution expenses Administration expenses Other income Profit before taxation Tax expense PROFIT/TOTAL COMPREHENSIVE INCOME FOR THE YEAR 2014 RM’000 24,258,120 (22,430,146) Revenue Cost of revenue Operating profit Financing costs 2015 RM’000 The notes on pages 222 to 283 are an integral part of these financial statements. ANNUAL REPORT 2015 219 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT OF CHANGES IN EQUITY FOR THE YEAR ENDED 31 DECEMBER 2015 Attributable to shareholders of the <----------------- Company -----------------> Non-distributable Distributable Retained Capital Share profits reserve capital RM’000 RM’000 RM’000 Note At 1 January 2014 Profit/total comprehensive income for the year Dividends paid At 31 December 2014/1 January 2015 Profit/total comprehensive income for the year Waiver of loan for a subsidiary acquired under common control business combination in prior year Dividends paid At 31 December 2015 23 23 993,454 – – 26,920 – – 3,780,542 529,477 (551,367) 4,800,916 529,477 (551,367) 993,454 – 26,920 – 3,758,652 758,518 4,779,026 758,518 – – (3,069) – – (615,941) (3,069) (615,941) 993,454 23,851 3,901,229 4,918,534 Note 13 Note 14 Note 14 The notes on pages 222 to 283 are an integral part of these financial statements. PETRONAS DAGANGAN BERHAD 220 Total equity RM’000 INSPIRING CHANGE BUSINESS OVERVIEW STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 DECEMBER 2015 SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2015 RM’000 CASH FLOWS FROM OPERATING ACTIVITIES Cash receipts from customers Cash paid to suppliers and employees 2014 RM’000 24,647,481 (23,801,289) 32,431,475 (29,684,354) Interest expenses paid Taxation paid 846,192 – (224,732) 2,747,121 (2,490) (231,161) Net cash generated from operating activities 621,460 2,513,470 CASH FLOWS FROM INVESTING ACTIVITIES Investment in subsidiary Dividends received Interest income from fund and other investments Purchase of property, plant and equipment Prepayment of leases Proceeds from disposal of property, plant and equipment Proceeds from redemption of redeemable preference shares Advances to a subsidiary – 23,400 52,760 (292,994) (21,012) 9,550 8,000 (15,000) (30,723) 11,700 21,252 (349,544) (42,392) 8,862 – – (235,296) (380,845) (615,941) – (300,000) (5,281) (551,367) (400,000) 300,000 (5,368) (921,222) (656,735) NET (DECREASE)/INCREASE IN CASH AND CASH EQUIVALENTS CASH AND CASH EQUIVALENTS AT BEGINNING OF THE YEAR (535,058) 1,754,464 1,475,890 278,574 CASH AND CASH EQUIVALENTS AT END OF THE YEAR (Note 11) 1,219,406 1,754,464 Net cash used in investing activities CASH FLOWS FROM FINANCING ACTIVITIES Dividends paid Net repayment of revolving credit Net (repayment)/drawdown of Islamic medium term notes Profit margin paid for Islamic medium term notes Net cash used in financing activities The notes on pages 222 to 283 are an integral part of these financial statements. ANNUAL REPORT 2015 221 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 1. NOTES TO THE FINANCIAL STATEMENTS 31 DECEMBER 2015 BASIS OF PREPARATION 1.1 Statement of Compliance The financial statements of the Group and of the Company have been prepared in accordance with Malaysian Financial Reporting Standards (“MFRS”), International Financial Reporting Standards and the requirements of Companies Act, 1965 in Malaysia. These financial statements also comply with the applicable disclosure provisions of the Listing Requirements of Bursa Malaysia Securities Berhad. As of 1 January 2015, the Group and the Company adopted amendments to MFRS and IC Interpretations (collectively referred to as “pronouncements”) that have been issued by the Malaysian Accounting Standards Board (“MASB”) as described in Note 35. The adoption of these pronouncements do not have any material impact to the financial statements of the Group and of the Company. MASB has also issued new and revised pronouncements which are not yet effective for the Group and the Company and therefore have not been adopted in these financial statements. These pronouncements are set out in Note 36. These financial statements were approved and authorised for issue by the Board of Directors on 19 February 2016. 1.2 Basis of Measurement The financial statements of the Group and the Company have been prepared on historical cost basis except for, as disclosed in the accounting policies below, certain items which are measured at fair value. 1.3 Functional and Presentation Currency The individual financial statements of each entity in the Group are measured using the currency of the primary economic environment in which the entity operates (“the functional currency”). The Group’s and the Company’s financial statements are presented in Ringgit Malaysia (“RM”), which is also the Company’s functional currency. 1.4 Use of Estimates and Judgements The preparation of financial statements in conformity with MFRS requires management to make judgements, estimates and assumptions that affect the application of accounting policies and the reported amounts of assets, liabilities, income and expenses. Actual results may differ from these estimates. Estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimates are revised and in any future periods affected. PETRONAS DAGANGAN BERHAD 222 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 1. BASIS OF PREPARATION (CONTINUED) 1.4 Use of Estimates and Judgements (continued) In particular, information about significant areas of estimation uncertainty and critical judgements in applying accounting policies that have the most significant effect on the amount recognised in the financial statements are described in the following notes: (i) Note 2.4 and Note 3 : Property, Plant and Equipment; (ii) Note 2.5 and Note 4 : Prepaid Lease Payments; (iii) Note 10 : Trade and Other Receivables; (iv) Note 2.12 and Note 18 : Other Long Term Liabilities and Provisions; (v) Note 2.14 and Note 17 : Deferred Tax; (vi) Note 2.19 and Note 19 : Deferred Revenue; and (vii)Note 2.22 and Note 29 2. : Financial Instruments SIGNIFICANT ACCOUNTING POLICIES The accounting policies set out below have been applied consistently to all periods presented in these financial statements and have been applied consistently by the Group and the Company, unless otherwise stated. 2.1 Basis of Consolidation Subsidiaries Subsidiaries are entities controlled by the Company. The Group controls an entity when it is exposed to, or has rights to, variable returns from its involvement with the entity and has the ability to affect those returns through its power over the entity. Potential voting rights are considered when assessing control only when such rights are substantive. The Group considers it has de facto power over an investee when, despite not having the majority of voting rights, it has the current ability to direct the activities of the investee that significantly affect the investee’s return. The financial statements of subsidiaries are included in the consolidated financial statements of the Group from the date that control commences until the date that control ceases. All inter-companies transactions are eliminated on consolidation and revenue and profits relate to external transactions only. Unrealised losses resulting from inter-companies transactions are also eliminated unless cost cannot be recovered. ANNUAL REPORT 2015 223 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.1 Basis of Consolidation (continued) Business Combinations A business combination is a transaction or other event in which an acquirer obtains control of one or more businesses. Business combinations are accounted for using the acquisition method. The identifiable assets acquired and liabilities assumed are measured at their fair values at the acquisition date. The cost of an acquisition is measured as the aggregate of the fair value of the consideration transferred and the amount of any non-controlling interests in the acquiree. Non-controlling interests are stated either at fair value or at the proportionate share of the acquiree’s identifiable net assets at the acquisition date. When a business combination is achieved in stages, the Group remeasures its previously held non-controlling equity interest in the acquiree at fair value at the acquisition date, with any resulting gain or loss recognised in the profit or loss. Increase in the Group’s ownership interest in an existing subsidiary is accounted for as equity transactions with differences between the fair value of consideration paid and the Group’s proportionate share of net assets acquired, recognised directly in equity. The Group measures goodwill as the excess of the cost of an acquisition as defined above and the fair values of any previously held interest in the acquiree over the fair value of the identifiable assets acquired and liabilities assumed at the acquisition date. When the excess is negative, a bargain purchase gain is recognised immediately in profit or loss. Goodwill arising from business combinations prior to 1 October 2009 is stated at the previous carrying amount less subsequent impairments, pursuant to the adoption of MFRS framework by the Group in the financial year ended 31 December 2012. Transaction costs, other than those associated with the issuance of debt or equity securities that the Group incurs in connection with a business combination, are expensed as incurred. Non-controlling Interests Non-controlling interests at the reporting period, being the portion of the net assets of subsidiaries attributable to equity interests that are not owned by the Company, whether directly or indirectly through subsidiaries, are presented in the consolidated statement of financial position and statement of changes in equity within equity, separately from equity attributable to the equity shareholders of the Company. Non-controlling interests in the results of the Group are presented in the consolidated statement of profit or loss and other comprehensive income as an allocation of the profit or loss and other comprehensive income for the year between the non-controlling interests and shareholders of the Company. Losses applicable to the non-controlling interests in a subsidiary are allocated to the non-controlling interests even if doing so causes the non-controlling interests to have a deficit balance. PETRONAS DAGANGAN BERHAD 224 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.1 Basis of Consolidation (continued) Non-controlling Interests (continued) The Group treats all changes in its ownership interest in a subsidiary that do not result in a loss of control as equity transactions between the Group and its non-controlling interest holders. Any difference between the Group’s share of net assets before and after the change, and any consideration received or paid, is adjusted to or against Group reserves. Loss of Control Upon the loss of control of a subsidiary, the Group derecognises the assets and liabilities of the subsidiary, any non-controlling interests and the other components of equity related to the subsidiary. Any surplus or deficit arising on the loss of control is recognised in profit or loss. If the Group retains any interest in the previous subsidiary, then such interest is measured at fair value at the date that control is lost. Subsequently, it is accounted for as an equity-accounted investee or as an available-for-sale financial asset depending on the level of influence retained. 2.2Associates Associates are entities in which the Group has significant influence including representation on the Board of Directors, but not control or joint control, over the financial and operating policies of the investee company. Associates are accounted for in the consolidated financial statements using the equity method. The consolidated financial statements include the Group’s share of post-acquisition profits or losses and other comprehensive income of the equity accounted associates, after adjustments to align the accounting policies with those of the Group, from the date that significant influence commences until the date that significant influence ceases. The Group’s share of post-acquisition reserves and retained profits less losses is added to the carrying value of the investment in the consolidated statement of financial position. These amounts are taken from the latest audited financial statements or management financial statements of the associates. When the Group’s share of post-acquisition losses exceeds its interest in an equity accounted associate, the carrying amount of that interest (including any long term investments) is reduced to nil and the recognition of further losses is discontinued except to the extent that the Group has an obligation or has made payments on behalf of the associate. When the Group ceases to have significant influence over an associate, it is accounted for as a disposal of the entire interest in that associate, with the resulting gain or loss being recognised in profit or loss. Any retained interest in the former associate at the date when significant influence is lost is remeasured at fair value and this amount is regarded as the initial carrying amount of a financial asset. ANNUAL REPORT 2015 225 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.2 Associates (continued) When the Group’s interest in an associate decreases but does not result in a loss of significant influence, any retained interest is not remeasured. Any gain or loss arising from the decrease in interest is recognised in profit or loss. Any gains or losses previously recognised in other comprehensive income are also reclassified proportionately to the profit or loss, if that gain or loss would be required to be reclassified to profit or loss on the disposal of the related assets and liabilities. Investments in associates are measured in the Company’s statement of financial position at cost less any impairment losses, unless the investment is classified as held for sale or distribution. The cost of investments includes transactions costs. Unrealised profits arising from transactions between the Group and its associates are eliminated to the extent of the Group’s interests in the associates. Unrealised losses on such transaction are also eliminated partially, unless cost cannot be recovered. 2.3 Joint Arrangements Joint arrangements are arrangements in which the Group has joint control, established by contracts requiring unanimous consent for decisions about the activities that significantly affect the arrangements’ returns. Joint arrangements are classified as either joint operation or joint venture. A joint arrangement is classified as joint operation when the Group or the Company has rights to the assets and obligations for the liabilities relating to an arrangement. The Group and the Company account for each of its share of the assets, liabilities and transactions, including its share of those held or incurred jointly with the other investors, in relation to the joint operation. A joint arrangement is classified as joint venture when the Group has rights only to the net assets of the arrangements. The Group accounts for its interest in the joint venture using the equity method. 2.4 Property, Plant and Equipment Freehold land and projects-in-progress are stated at cost less accumulated impairment losses and are not depreciated. Other property, plant and equipment are stated at cost less accumulated depreciation and accumulated impairment losses. Cost includes expenditures that are directly attributable to the acquisition of the asset and any other costs directly attributable to bringing the assets to working condition for their intended use, and the costs of dismantling and removing the items and restoring the site on which they are located. The cost of self-constructed assets also includes the costs of materials and direct labour. For qualifying asset, borrowing costs are capitalised in accordance with the accounting policy on borrowing costs. Purchased software that is integral to the functionality of the related equipment is capitalised as part of that equipment. When significant parts of an item of property, plant and equipment have different useful lives, they are accounted for as separate items (major components) of property, plant and equipment. PETRONAS DAGANGAN BERHAD 226 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.4 Property, Plant and Equipment (continued) The cost of replacing a component of an item of property, plant and equipment is recognised in the carrying amount of the item if it is probable that the future economic benefits embodied within the component will flow to the Group or the Company and its cost can be measured reliably. The carrying amount of the replaced item of property, plant and equipment is derecognised with any corresponding gain or loss recognised in the profit or loss accordingly. The costs of the day-to-day servicing of property, plant and equipment are recognised in the profit or loss as incurred. Depreciation for property, plant and equipment other than freehold land and projects-in-progress, is recognised in the profit or loss on a straight-line basis over the estimated useful lives of each part of an item of property, plant and equipment. Property, plant and equipment are not depreciated until the assets are ready for their intended use. Buildings are depreciated over 20 – 30 years or over the remaining land lease year, whichever is shorter. Lease properties are depreciated over the lease term or the estimated useful lives, whichever is shorter. Leasehold land is depreciated over the lease term. The leasehold land are categorised into long lease and short lease. Long lease is defined as a lease with an unexpired lease year of fifty years or more. Short lease is defined as a lease with an unexpired lease year of less than fifty years. The estimated useful lives of the other property, plant and equipment are as follows: • • • • Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software 2 3 4 5 – 30 years – 10 years – 15 years years The depreciable amount is determined after deducting residual value. The residual value, useful life and depreciation method are reviewed at each financial year end to ensure that the amount, period and method of depreciation are consistent with previous estimates and the expected pattern of consumption of the future economic benefits embodied in the items of property, plant and equipment. An item of property, plant and equipment is derecognised upon disposal or when no future economic benefits are expected from its use or disposal. The difference between the net disposal proceeds, if any, and the net carrying amount is recognised in the profit or loss. ANNUAL REPORT 2015 227 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.5 Leased Assets A lease arrangement is accounted for as finance or operating lease in accordance with the accounting policy stated below. When the fulfilment of an arrangement is dependent on the use of a specific asset and the arrangement conveys a right to use the asset, it is accounted for as a lease although the arrangement does not take the legal form of a lease. (i) Finance Lease A lease is recognised as a finance lease if it transfers substantially to the Group and the Company all the risks and rewards incidental to ownership. Upon initial recognition, the leased asset is measured at an amount equal to the lower of its fair value and the present value of the minimum lease payments. Subsequent to initial recognition, the asset is accounted for in accordance with the accounting policy applicable to that asset. The corresponding liability is included in the statement of financial position as borrowings. Minimum lease payments made under finance leases are apportioned between the finance costs and the reduction of the outstanding liability. Finance costs, which represent the difference between the total leasing commitments and the fair value of the assets acquired, are recognised in the profit or loss and allocated over the lease term so as to produce a constant periodic rate of interest on the remaining balance of the liability for each accounting period. (ii) Prepaid Lease Payments Leases of a leasehold land which in substance is a finance lease is classified as property, plant and equipment. The remaining leases of a leasehold land which is not in substance a finance lease, together with prepaid rental for service station sites and depots, are operating leases and recognised as prepaid lease payments. The payment made on entering into or acquiring such leasehold land and prepaid rental arrangement is amortised over the lease term in accordance with the pattern of benefits provided. Prepaid lease payments are recognised as an expense in the profit or loss on a straight-line basis over the term of the lease or the year of the agreements. 2.6Investments Long term investments in subsidiaries, associates and joint ventures are stated at cost less impairment loss, if any, in the Company’s financial statements, unless the investment is classified as held for sale or distribution. The cost of investments includes transaction costs. The carrying amount of these investments includes fair value adjustments on shareholder’s loans and advances, if any. PETRONAS DAGANGAN BERHAD 228 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.7 Non-Current Assets Held for Sale Non-current assets and disposal groups comprising assets and liabilities that are expected to be recovered primarily through sale rather than through continuing use, are classified as held for sale. This condition is regarded as met only when the sale is highly probable and the asset is available for immediate sale in its present condition. Immediately before classification as held for sale, the assets (or all the assets and liabilities in a disposal group) are remeasured in accordance with the Group’s applicable accounting policies. Thereafter, on initial classification as held for sale, the assets or disposal group are measured at the lower of carrying amount and fair value less cost to sell. Any differences are charged to the profit or loss. Intangible assets, property, plant and equipment and investment properties once classified as held for sale are not amortised or depreciated. In addition, equity accounting of equity-accounted investees ceases once classified as held for sale. 2.8 Financial Instruments A financial instrument is recognised in the statement of financial position when, and only when, the Group or the Company becomes a party to the contractual provisions of the instrument. (i) Financial Assets Initial Recognition Financial assets are classified as financial assets at fair value through profit or loss, loans and receivables, heldto-maturity investments or available-for-sale financial assets, as appropriate. The Group and the Company determine the classification of financial assets at initial recognition. Financial assets are recognised initially at fair value, normally being the transaction price plus, in the case of financial assets not at fair value through profit or loss, any directly attributable transaction costs. Purchases or sales that require delivery of financial assets within a timeframe established by regulation or convention in the marketplace concerned (“regular way purchases”) are recognised on the trade date i.e. the date that the Group and the Company commit to purchase or sell the financial asset. Fair value adjustments on shareholder’s loans and advances at initial recognition, if any, are added to the carrying value of investments in the Company’s financial statements. ANNUAL REPORT 2015 229 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.8 Financial Instruments (continued) (i) Financial Assets (continued) Subsequent Measurement Financial assets at fair value through profit or loss Fair value through profit or loss category comprises financial assets that are held for trading, including derivatives (except for a derivative that is a financial guarantee contract or a designated and effective hedging instrument), contingent consideration in a business combination and financial assets that are specifically designated into this category upon initial recognition. Financial assets categorised as fair value through profit or loss are subsequently measured at their fair value with gains or losses recognised in the profit or loss. The methods used to measure fair value are stated in Note 2.22. Loans and receivables Loans and receivables category comprises debt instruments that are not quoted in an active market. Subsequent to initial recognition, financial assets categorised as loans and receivables are measured at amortised cost using the effective interest method. Held-to-maturity investments Held-to-maturity investments category comprises debt instruments that are quoted in an active market and the Group or the Company has positive intention and ability to hold the assets to maturity. Subsequent to initial recognition, held-to-maturity investments are measured at amortised cost using the effective interest method. The Group and the Company did not have any held-to-maturity investments during the year ended 31 December 2015. Available-for-sale financial assets Available-for-sale category comprises investment in equity and debt securities instruments that are not held for trading. Investments in equity instruments that do not have a quoted market price in an active market and whose fair value cannot be reliably measured are measured at cost. Other financial assets categorised as available-forsale are subsequently measured at fair value with unrealised gains and losses recognised directly in other comprehensive income and accumulated under available-for-sale reserve in equity until the investment is derecognised or determined to be impaired, at which time the cumulative gain or loss previously recorded in equity is recognised in the profit or loss. The Group and the Company did not have any available-for-sale investments during the year ended 31 December 2015. PETRONAS DAGANGAN BERHAD 230 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.8 Financial Instruments (continued) (ii) Financial Liabilities Initial Recognition Financial liabilities are classified as financial liabilities at fair value through profit or loss or loans and borrowings, as appropriate. The Group and the Company determine the classification of financial liabilities at initial recognition. Financial liabilities are recognised initially at fair value less, in the case of loans and borrowings, any directly attributable transaction costs. Subsequent Measurement Financial liabilities at fair value through profit or loss Fair value through profit or loss category comprises financial liabilities that are derivatives (except for a derivative that is a financial guarantee contract or a designated and effective hedging instrument), contingent consideration in a business combination and financial liabilities that are specifically designated into this category upon initial recognition. Financial liabilities categorised as fair value through profit or loss are subsequently measured at their fair value with gains or losses recognised in the profit or loss. Loans and borrowings Subsequent to initial recognition, loans and borrowings are measured at amortised cost using the effective borrowing cost/interest method. Gains and losses are recognised in the profit or loss when the liabilities are derecognised as well as through the amortisation process. (iii) Derivative financial instruments The Group and the Company use derivative financial instruments such as forward rate contracts to manage certain exposures to fluctuations in foreign currency exchange rates. Derivative financial instruments are initially recognised at fair value on the date on which a derivative contract is entered into and are subsequently remeasured at fair value. Derivatives are carried as financial assets when the fair value is positive and as financial liabilities when the fair value is negative. Any gains and losses arising from changes in fair value on derivatives during the year are taken directly to the profit or loss. ANNUAL REPORT 2015 231 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.8 Financial Instruments (continued) (iii) Derivative financial instruments (continued) An embedded derivative is recognised separately from the host contract and accounted for as a derivative if, and only if, it is not closely related to the economic characteristics and risks of the host contract and the host contract is not categorised as at fair value through profit or loss. The host contract, in the event an embedded derivative is recognised separately, is accounted for in accordance with policy applicable to the nature of the host contract. In general, contracts to sell or purchase non-financial items to meet expected own use requirements are not accounted for as financial instruments. However, contracts to sell or purchase commodities that can be net settled or which contain written options are required to be recognised at fair value, with gains and losses taken to the profit or loss. (iv) Offsetting of Financial Instruments Financial assets and financial liabilities are offset and the net amount is reported in the statement of financial position if, and only if, there is a currently enforceable legal right to offset the recognised amounts and there is an intention to settle on a net basis, or to realise the assets and settle the liabilities simultaneously. (v) Amortised Cost of Financial Instruments Amortised cost is computed using the effective interest method. This method uses effective interest rate that exactly discounts estimated future cash receipts or payments through the expected life of the financial instrument to the net carrying amount of the financial instrument. Amortised cost takes into account any transaction costs and any discount or premium on settlement. (vi) Derecognition of Financial Instruments Financial Assets A financial asset is derecognised when the rights to receive cash flows from the asset have expired or, the Group and the Company have transferred their rights to receive cash flows from the asset or have assumed an obligation to pay the received cash flows in full without material delay to a third party under a “passthrough” arrangement without retaining control of the asset or substantially all the risks and rewards of the asset. On de-recognition of a financial asset, the difference between the carrying amount and the sum of the consideration received (including any new asset obtained less any new liability assumed) and any cumulative gain or loss that had been recognised in equity is recognised in the profit or loss. Financial Liabilities A financial liability is derecognised when the obligation under the liability is discharged or cancelled or expired. On de-recognition of a financial liability, the difference between the carrying amount of the financial liabilities extinguished or transferred to another party and the consideration paid, including any non-cash assets transferred or liabilities assumed, is recognised in the profit or loss. PETRONAS DAGANGAN BERHAD 232 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.9Impairment (i) Financial Assets All financial assets (except for financial assets categorised as fair value through profit or loss, investments in subsidiaries and investments in associates and investments in joint ventures) are assessed at each reporting date to determine whether there is any objective evidence of impairment as a result of one or more events having an impact on the estimated future cash flows of the asset. Losses expected as a result of future events, no matter how likely, are not recognised. For an investment in an equity instrument, a significant or prolonged decline in the fair value below its cost is an objective evidence of impairment. If any such objective evidence exists, then the financial asset’s recoverable amount is estimated. An impairment loss in respect of loans and receivables and held-to-maturity investments is recognised in profit or loss and is measured as the difference between the asset’s carrying amount and the present value of estimated future cash flows discounted at the asset’s original effective interest rate. The carrying amount of the asset is reduced through the use of an allowance account. An impairment loss in respect of available-for-sale financial assets is recognised in profit or loss and is measured as the difference between the asset’s acquisition cost (net of any principal repayment and amortisation) and the asset’s current fair value, less any impairment loss previously recognised. Where a decline in the fair value of an available-for-sale financial asset has been recognised in other comprehensive income, the cumulative loss in other comprehensive income is reclassified from equity to profit or loss. An impairment loss in respect of unquoted equity instrument that is carried at cost is recognised in profit or loss and is measured as the difference between the financial asset’s carrying amount and the present value of estimated future cash flows discounted at the current market rate of return for a similar financial asset. Impairment losses recognised in profit or loss for an investment in an equity instrument classified as availablefor-sale are not reversed through profit or loss. If, in a subsequent period, the fair value of a debt instrument increases and the increase can be objectively related to an event occurring after the impairment loss was recognised in profit or loss, the impairment loss is reversed, to the extent that the asset’s carrying amount does not exceed what the carrying amount would have been had the impairment not been recognised at the date the impairment is reversed. The amount of the reversal is recognised in profit or loss. ANNUAL REPORT 2015 233 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.9 Impairment (continued) (ii) Other Assets The carrying amounts of other assets, other than inventories, amount due from contract customers, deferred tax assets and financial assets (financial assets in this context exclude investments in subsidiaries, associates and joint ventures), are reviewed at each reporting date to determine whether there is any indication of impairment. If any such indication exists, the asset’s recoverable amount is estimated. An impairment loss is recognised if the carrying amount of an asset or the cash-generating unit to which it belongs exceeds its recoverable amount. Impairment losses are recognised in the profit or loss. A cash-generating unit is the smallest identifiable asset group that generates cash flows from continuing use that are largely independent from other assets and groups. Impairment losses recognised in respect of cashgenerating units are allocated first to reduce the carrying amount of any goodwill allocated to the units and then to reduce the carrying amounts of the other assets in the unit on a pro-rata basis. The recoverable amount is the greater of the asset’s fair value less cost to sell and its value in use. In assessing the value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset. For an asset that does not generate largely independent cash inflows, the recoverable amount is determined for the cash-generating unit to which the asset belongs. An impairment loss in respect of goodwill is not reversed in the subsequent year. In respect of other assets, impairment losses are reversed if there has been a change in the estimates used to determine the recoverable amount. An impairment loss is reversed only to the extent that the asset’s carrying amount does not exceed the carrying amount that would have been determined, net of depreciation or amortisation, if no impairment loss had been recognised. Reversals of impairment losses are credited to the profit or loss in the year in which the reversals are recognised, unless it reverses an impairment loss on a revalued asset, in which case it is credited directly to revaluation surplus. Where an impairment loss on the same revalued asset was previously recognised in the profit or loss, a reversal of that impairment loss is also recognised in the profit or loss. 2.10Cash and Cash Equivalents Cash and cash equivalents consist of cash on hand, bank balances and deposits with licensed financial institutions and highly liquid investments which have insignificant risk of changes in value. For the purpose of the statements of cash flows, cash and cash equivalents are presented net of bank overdrafts and deposits restricted, if any. PETRONAS DAGANGAN BERHAD 234 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.11Inventories Inventories of petroleum products and non-tradeable spare parts are stated at the lower of cost and net realisable value. Net realisable value is the estimated selling price in the ordinary course of business, less the estimated costs of completion and selling expenses. Cost of petroleum products includes direct costs and transportation charges necessary to bring the inventories to their present locations and condition and is determined on the weighted average basis. The cost of spare parts is the invoiced value from suppliers. 2.12Provisions A provision is recognised if, as a result of a past event, the Group and the Company have a present legal or constructive obligation that can be estimated reliably, and it is probable that an outflow of economic benefits will be required to settle the obligation. Provisions are determined by discounting the expected future net cash flows at a pre-tax rate that reflects current market assessments of the time value of money and the risks specific to the liability. Where discounting is used, the accretion in the provision due to the passage of time is recognised as finance cost. The amount recognised as a provision is the best estimate of the expenditure required to settle the present obligation at the reporting date. Provisions are reviewed at each reporting date and adjusted to reflect the current best estimate. Possible obligations whose existence will only be confirmed by the occurrence or non-occurrence of one or more future events not wholly within the control of the Group, are not recognised in the financial statements but are disclosed as contingent liabilities unless the possibility of an outflow of economic resources is considered remote. In particular, information about provisions that has the most significant effect on the amount recognised in the financial statements is described in Note 18. 2.13 Employee Benefits (i) Short Term Benefits Wages and salaries, bonuses and social security contributions are recognised as an expense in the year in which the associated services are rendered by employees of the Group and the Company. ANNUAL REPORT 2015 235 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.13 Employee Benefits (continued) (ii) Defined Contribution Plans As required by law, companies in Malaysia make contributions to the state pension scheme, the Employees Provident Fund (“EPF”). Some of the Group’s foreign subsidiaries make contributions to their respective countries’ statutory pension schemes and certain other independently administered funds which are defined contribution plans. Such contributions are recognised as an expense in the profit or loss as incurred. 2.14Taxation Tax on the profit or loss for the year comprises current and deferred tax. Income tax is recognised in the profit or loss except to the extent it relates to items recognised directly in equity, in which case it is recognised in equity. (i) Current Tax Current tax expense is the expected tax payable on the taxable income for the year, using the statutory tax rates at the reporting date, and any adjustment to tax payable in respect of previous years. (ii) Deferred Tax Deferred tax is provided for, using the liability method, on temporary differences at the reporting date between the tax bases of assets and liabilities and their carrying amounts in the financial statements. In principle, deferred tax liabilities are recognised for all taxable temporary differences and deferred tax assets are recognised for all deductible temporary differences, unabsorbed capital allowances, unused tax losses and unused tax credits to the extent that it is probable that future taxable profit will be available against which the deductible temporary differences, unabsorbed capital allowances, unused tax losses and unused tax credits can be utilised. Deferred tax is not recognised if the temporary difference arises from initial recognition of goodwill or from the initial recognition of an asset or liability in a transaction which is not a business combination and at the time of the transaction, affects neither accounting profit nor taxable profit nor loss. Deferred tax is measured at the tax rates that are expected to apply in the period when the assets is realised or the liability is settled, based on the laws that have been enacted or substantively enacted by the end of the reporting period. PETRONAS DAGANGAN BERHAD 236 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.14Taxation (continued) (ii) Deferred Tax (continued) Deferred tax assets and liabilities are offset if there is a legally enforceable right to offset current tax liabilities and assets, and they relate to income taxes levied by the same tax authority on the same taxable entity, or on different tax entities, where they intend to settle current tax liabilities and assets on a net basis or their tax assets and liabilities will be realised simultaneously. Deferred tax asset is reviewed at each reporting date and is reduced to the extent that it is no longer probable that the future taxable profit will be available against which related tax benefit can be realised. 2.15 Foreign Currency Transactions In preparing the financial statements of individual entities in the Group, transactions in currencies other than the entity’s functional currency (foreign currencies) are translated to the functional currencies at rates of exchange ruling on the transaction dates. Monetary assets and liabilities denominated in foreign currencies at the reporting date have been retranslated to the functional currency at rates ruling on the reporting date. Non-monetary assets and liabilities denominated in foreign currencies, which are measured at fair value, are retranslated to the functional currency at the foreign exchange rates ruling at the date when the fair value was determined. Non-monetary items that are measured in terms of historical cost in foreign currency are not retranslated. Gains and losses on exchange arising from retranslation are recognised in the profit or loss, except for differences arising on the retranslation of available-for-sale equity instruments, which are recognised in equity. On consolidation, the assets and liabilities of subsidiaries with functional currencies other than Ringgit Malaysia are translated into Ringgit Malaysia at the exchange rates approximating those ruling at reporting date except for goodwill and fair value adjustments arising from business combinations before 1 April 2011 which are treated as assets and liabilities of the acquirer company pursuant to the adoption of MFRS framework. The income and expenses are translated at the average exchange rates for the year, which approximates the exchange rates at the dates of the transactions. All resulting exchange differences are taken to the foreign currency translation reserve within equity. In the consolidated financial statements, when settlement of a monetary item receivable from or payable to the Group’s foreign operation is neither planned nor likely in the foreseeable future, foreign exchange gains and losses arising from such a monetary item are considered to form part of a net investment in a foreign operation and are reclassified to other comprehensive income and accumulated under foreign currency translation reserve in equity. Upon disposal of the investment, the cumulative exchange differences previously recorded in equity are recognised in the consolidated profit or loss. ANNUAL REPORT 2015 237 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.16Borrowing Costs and Foreign Currency Exchange Differences Relating to Projects-in-Progress Borrowing costs which are directly attributable to the acquisition, construction or production of qualifying assets, which are assets that necessarily take a substantial period of time to be prepared for their intended use or sale, are capitalised as part of the cost of those assets. The capitalisation of borrowing costs as part of the cost of a qualifying asset commences when expenditures for the assets is being incurred, borrowing cost are being incurred and activities that are necessary to prepare the asset for its intended use or sale are in progress. Capitalisation of borrowing costs ceases when all activities necessary to prepare the qualifying asset for its intended use are completed. The capitalisation rate used to determine the amount of borrowing costs eligible for capitalisation is the weighted average of the borrowing costs applicable to borrowings that are outstanding during the year, other than borrowings made specifically for the purpose of financing a specific project-in-progress, in which case the actual borrowing cost incurred on that borrowing less any investment income on the temporary investment of that borrowings will be capitalised. Exchange differences arising from foreign currency borrowings, although regarded as an adjustment to borrowings costs, are not capitalised but instead recognised in the profit or loss in the period in which they arise. 2.17Revenue Revenue from sale of petroleum products is recognised in the profit or loss when the significant risks and rewards of ownership have been transferred to the buyer. Revenue from services rendered is recognised in the profit or loss based on the value of services performed during the year. 2.18Financing Costs Financing costs comprise of interest payable on borrowings and profit share margin on Islamic Financing Facilities and unwinding of discount for provision of dismantling, removal and restoration costs. All interest and other costs incurred in connection with borrowings are expensed as incurred, other than those capitalised in accordance with the accounting standard stated in Note 2.16. The financing costs on borrowings are recognised using the effective profit/interest method. PETRONAS DAGANGAN BERHAD 238 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 2. SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.19PETRONAS Mesra Loyalty Programme PETRONAS Mesra Loyalty Programme is an in-house loyalty programme where members are awarded with PETRONAS Mesra points at the point of sale made at PETRONAS stations and Kedai Mesra. The monetary value attributed to the awarded points is treated as deferred revenue and only recognised as revenue in the profit or loss on redemption, cancellation and expiration of the points. Currently, members can redeem the awarded points for purchase of fuel at PETRONAS Stations or items at Kedai Mesra. On an annual basis, fair value of the deferred revenue will be estimated by reference to the monetary value attributable to the awarded points and points redemption profile. This accounting treatment is in line with IC Interpretation 13, Customer Loyalty Programmes. 2.20Earnings Per Ordinary Share The Group presents basic earnings per ordinary share (“EPS”) data for its ordinary shares. Basic EPS is calculated by dividing the profit and loss attributable to ordinary shareholders of the Company by the weighted average number of ordinary shares outstanding during the period. 2.21 Operating Segments An operating segment is a component of the Group that engages in business activities from which it may earn revenues and incur expenses, including revenues and expenses that relate to transactions with any of the Group’s other components, and for which discrete financial information is available. An operating segment’s operating results are reviewed regularly by the Group’s chief operating decision maker, which is the Board of Directors of the Company, to make decisions about resources to be allocated to the segment and assess the Group’s performance. 2.22Fair Value Measurements Fair value of an asset or a liability, except for lease transactions, is determined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The measurement assumes that the transaction to sell the asset or transfer the liability takes place either in the principal market or in the absence of a principal market, in the most advantageous market. (i) Financial instruments The fair value of financial instruments that are actively traded in organised financial markets is determined by reference to quoted market bid prices at the close of business at the end of reporting date. For financial instruments where there is no active market, fair value is determined using valuation techniques. Such techniques may include using recent arm’s length market transactions; reference to the current fair value of another instrument that is substantially the same; discounted cash flow analysis or other valuation models. ANNUAL REPORT 2015 239 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 2. NOTES TO THE FINANCIAL STATEMENTS (continued) SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) 2.22Fair Value Measurements (continued) (ii) Non-financial assets For non-financial assets, the fair value measurement takes into account a market participant’s ability to generate economic benefits by using the asset in its highest and best use or by selling it to another market participant that would use the asset in its highest and best use. When measuring the fair value of an asset or a liability, the Group uses observable market data as much as possible. Fair values are categorised into different levels in a fair value hierarchy based on the input used in the valuation technique as follows: • Level 1 – Quoted prices (unadjusted) in active markets for identical assets or liabilities. • Level 2 – Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly (i.e. as prices) or indirectly (i.e. derived from prices). • Level 3 – Inputs for the asset or liability that are not based on observable market data (unobservable input). The fair value of an asset to be transferred between levels is determined as of the date of the event or change in circumstances that caused the transfer. PETRONAS DAGANGAN BERHAD 240 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 3. PROPERTY, PLANT AND EQUIPMENT Group At cost Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress At 1.1.2015 RM’000 Additions RM’000 Disposals/ Write-offs RM’000 Transfers RM’000 Transfer to disposal group held for sale RM’000 1,057,864 – (6,885) (32,869) – 1,018,110 560,589 12,262 2,081,657 2,312,698 428,955 65,061 567,941 403,608 628 – 441 44,228 6,771 1,810 13,365 263,787 (824) – (4,372) (58,584) (5,125) (763) (1,190) (63) 42,325 3,282 36,142 184,880 28,665 10,763 11,625 (284,813) – – (3,519) (38,805) (294) (2,592) (425) – 602,718 15,544 2,110,349 2,444,417 458,972 74,279 591,316 382,519 7,490,635 331,030 (77,806) – (45,635) 7,698,224 At 31.12.2015 RM’000 Note 12 Group Accumulated depreciation and impairment losses Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress Transfers RM’000 Transfer to disposal group held for sale RM’000 At 31.12.2015 RM’000 – – – 809 13,918 333 96,976 161,869 31,499 5,109 31,761 – (201) – (2,041) (43,899) (5,183) (711) (1,194) – – – – 231 – – (231) – – – (1,751) (34,582) (294) (2,377) (414) – 88,934 5,165 1,241,911 1,488,115 315,275 61,662 506,488 – 341,465 (53,229) – (39,418) 3,708,359 At 1.1.2015 RM’000 Depreciation charge for the year RM’000 Disposals/ Write-offs RM’000 809 – 75,217 4,832 1,148,727 1,404,496 289,253 59,641 476,566 – 3,459,541 Note 12 ANNUAL REPORT 2015 241 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 3. NOTES TO THE FINANCIAL STATEMENTS (continued) PROPERTY, PLANT AND EQUIPMENT (CONTINUED) Group At cost Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress Group Accumulated depreciation and impairment losses Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress PETRONAS DAGANGAN BERHAD 242 At 1.1.2014 RM’000 Additions RM’000 Disposals/ Write-offs RM’000 Transfers RM’000 Transfer to disposal group held for sale RM’000 1,036,132 – (2,782) 24,514 – 1,057,864 537,011 12,262 2,021,775 2,051,128 387,261 63,126 524,944 504,272 – – 412 35,456 6,158 1,066 25,210 397,686 – – (13,994) (83,517) (4,781) (2,777) (1,442) (3,971) 23,578 – 73,464 309,631 40,317 3,646 19,229 (494,379) – – – – – – – – 560,589 12,262 2,081,657 2,312,698 428,955 65,061 567,941 403,608 7,137,911 465,988 (113,264) – – 7,490,635 At 1.1.2014 RM’000 Depreciation charge for the year RM’000 Disposals/ Write-offs RM’000 Transfers RM’000 Transfer to disposal group held for sale RM’000 At 31.12.2014 RM’000 1,202 – (393) – – 809 67,290 4,556 1,066,766 1,333,062 266,040 59,003 448,043 – 8,054 276 93,932 150,591 29,390 2,417 29,356 – (127) – (11,971) (79,157) (6,177) (1,779) (833) – – – – – – – – – – – – – – – – – 75,217 4,832 1,148,727 1,404,496 289,253 59,641 476,566 – 3,245,962 314,016 (100,437) – – 3,459,541 At 31.12.2014 RM’000 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 3. PROPERTY, PLANT AND EQUIPMENT (CONTINUED) Group Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress Carrying amounts 2015 2014 RM’000 RM’000 1,017,301 1,057,055 513,784 10,379 868,438 956,302 143,697 12,617 84,828 382,519 485,372 7,430 932,930 908,202 139,702 5,420 91,375 403,608 3,989,865 4,031,094 ANNUAL REPORT 2015 243 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 3. NOTES TO THE FINANCIAL STATEMENTS (continued) PROPERTY, PLANT AND EQUIPMENT (CONTINUED) Company At cost Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress Company Accumulated depreciation and impairment losses Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress PETRONAS DAGANGAN BERHAD 244 Disposals/ Write-offs RM’000 At 31.12.2015 RM’000 At 1.1.2015 RM’000 Additions RM’000 1,057,864 – (6,885) (32,869) 1,018,110 550,989 12,262 2,051,110 1,720,242 426,543 56,556 554,795 402,073 – – 36 9,348 4,621 – 11,916 233,579 (810) – (4,372) (52,159) (4,874) (447) (1,101) – 42,325 3,282 36,142 184,824 28,078 10,763 11,317 (283,862) 592,504 15,544 2,082,916 1,862,255 454,368 66,872 576,927 351,790 6,832,434 259,500 (70,648) At 1.1.2015 RM’000 Depreciation charge for the year RM’000 809 – 70,069 4,832 1,125,423 1,147,850 287,377 54,181 465,780 – 13,099 333 95,365 124,244 30,909 3,853 30,863 – 3,156,321 298,666 Transfers RM’000 – 7,021,286 Disposals/ Write-offs RM’000 Transfers RM’000 At 31.12.2015 RM’000 – – 809 (187) – (2,041) (39,330) (4,936) (447) (1,106) – – – – – – – – – 82,981 5,165 1,218,747 1,232,764 313,350 57,587 495,537 – (48,047) – 3,406,940 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 3. PROPERTY, PLANT AND EQUIPMENT (CONTINUED) Company At cost Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress Company Accumulated depreciation and impairment losses Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress At 1.1.2014 RM’000 Additions RM’000 Disposals/ Write-offs RM’000 Transfers RM’000 At 31.12.2014 RM’000 1,036,121 – (2,782) 24,525 1,057,864 527,859 12,262 1,993,414 1,714,162 387,105 58,078 513,550 277,521 – – 399 10,315 5,595 1,036 23,496 389,470 – – (13,994) (89,095) (4,438) (2,558) (1,111) (3,971) 23,130 – 71,291 84,860 38,281 – 18,860 (260,947) 550,989 12,262 2,051,110 1,720,242 426,543 56,556 554,795 402,073 6,520,072 430,311 (117,949) – 6,832,434 At 1.1.2014 RM’000 Depreciation charge for the year RM’000 Disposals/ Write-offs RM’000 Transfers RM’000 At 31.12.2014 RM’000 1,202 – (393) – 809 62,847 4,556 1,045,797 1,117,124 261,576 55,073 437,810 – 7,349 276 92,370 115,126 29,107 1,501 28,796 – (127) – (12,744) (84,400) (3,306) (2,393) (826) – – – – – – – – – 70,069 4,832 1,125,423 1,147,850 287,377 54,181 465,780 – 2,985,985 274,525 (104,189) – 3,156,321 ANNUAL REPORT 2015 245 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 3. NOTES TO THE FINANCIAL STATEMENTS (continued) PROPERTY, PLANT AND EQUIPMENT (CONTINUED) Company Freehold land Leasehold land – Long lease – Short lease Buildings Plant, machinery, tankage and pipeline Office equipment, furniture and fittings Motor vehicles Computer hardware and software Projects-in-progress Carrying amounts 2015 2014 RM’000 RM’000 1,017,301 1,057,055 509,523 10,379 864,169 629,491 141,018 9,285 81,390 351,790 480,920 7,430 925,687 572,392 139,166 2,375 89,015 402,073 3,614,346 3,676,113 Restrictions of land title The titles to certain freehold and leasehold land are in the process of being registered in the Company’s name. Additions to projects-in-progress Included in addition to project-in-progress is the following: i. Borrowing cost of the Islamic financing facilities of the Group amounting to RM NIL (2014: RM1,550,000). In the previous year, the borrowing cost rate of the Islamic financing facilities capitalised ranged from 3.85% to 4.10% per annum. PETRONAS DAGANGAN BERHAD 246 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 4. PREPAID LEASE PAYMENTS Disposals/ Write-offs RM’000 At 31.12.2015 RM’000 Group and Company At 1.1.2015 RM’000 Additions RM’000 At cost Leasehold land Prepaid rental 51,804 719,683 – 18,094 (57) (3,791) 51,747 733,986 771,487 18,094 (3,848) 785,733 Group and Company At 1.1.2015 RM’000 Charge for the year RM’000 Accumulated amortisation Leasehold land Prepaid rental 29,067 241,512 1,421 25,101 (57) (3,261) 30,431 263,352 270,579 26,522 (3,318) 293,783 Group and Company At 1.1.2014 RM’000 Additions RM’000 Disposals/ Write-offs RM’000 At 31.12.2014 RM’000 At cost Leasehold land Prepaid rental 51,907 684,684 1,106 38,033 (1,209) (3,034) 51,804 719,683 736,591 39,139 (4,243) 771,487 At 1.1.2014 RM’000 Charge for the year RM’000 Disposals/ Write-offs RM’000 At 31.12.2014 RM’000 28,365 219,500 1,596 25,025 (894) (3,013) 29,067 241,512 247,865 26,621 (3,907) 270,579 Group and Company Accumulated amortisation Leasehold land Prepaid rental Disposals/ Write-offs RM’000 At 31.12.2015 RM’000 ANNUAL REPORT 2015 247 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 4. PREPAID LEASE PAYMENTS (CONTINUED) Group and Company Carrying amounts 2015 2014 RM’000 RM’000 Leasehold land Prepaid rental 21,316 470,634 22,737 478,171 491,950 500,908 Restrictions of land title The titles to certain leasehold land are in the process of being registered in the Company’s name. 5. INVESTMENTS IN SUBSIDIARIES Company 2015 2014 RM’000 RM’000 283,425 Unquoted shares at cost 254,721 During the year, the Company had: i. subscribed to ordinary shares of a subsidiary amounting to RM3,000,000; ii. subscribed to redeemable preference shares of a subsidiary amounting to RM30,309,000; and iii. redeemed preference shares of a subsidiary amounting to RM4,605,000. Details of the subsidiaries are stated in Note 32 to the financial statements. 6. INVESTMENTS IN ASSOCIATES Group Unquoted shares at cost Share of post-acquisition profits and reserves Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 1,959 1,056 1,959 822 1,959 – 1,959 – 3,015 2,781 1,959 1,959 Security The assets of an associate with the cost of RM12,637,000 (2014: RM10,779,000) have been pledged as security for the term loan facility of a subsidiary as set out in Note 16 to the financial statements. PETRONAS DAGANGAN BERHAD 248 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 6. INVESTMENTS IN ASSOCIATES (CONTINUED) Summary of financial information on associates: Group Total assets (100%) Total liabilities (100%) Revenue (100%) Profit/Total comprehensive income (100%) 2015 RM’000 2014 RM’000 45,429 35,446 15,568 1,548 37,760 28,368 14,053 998 Details of the associates are stated in Note 33 to the financial statements. 7. INVESTMENTS IN JOINT VENTURES Group Unquoted shares at cost Share of post-acquisition profits and reserves Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 1,053 9,228 1,053 5,683 25 – 25 – 10,281 6,736 25 25 Summary of financial information on joint ventures: Group Total assets (100%) Total liabilities (100%) Revenue (100%) Profit/Total comprehensive income (100%) 2015 RM’000 2014 RM’000 80,470 37,020 264,252 8,996 99,393 50,411 281,629 5,224 Details of the joint ventures are stated in Note 34 to the financial statements. ANNUAL REPORT 2015 249 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS 8. NOTES TO THE FINANCIAL STATEMENTS (continued) LONG TERM RECEIVABLE Group Loan to a subsidiary 2015 RM’000 2014 RM’000 14,231 26,507 The loan to a subsidiary is unsecured, interest-bearing at 3.05% (2014: 2.82%) per annum charged semi-annually and is repaid in instalments until maturity on 15 April 2020. 9.INVENTORIES Group Petroleum products Others Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 621,484 4,074 1,026,217 5,740 556,560 – 987,556 – 625,558 1,031,957 556,560 987,556 23,110,473 6,723 7,648 30,404,491 4,878 3,838 22,430,146 – 5,539 30,051,715 – 3,838 23,124,844 30,413,207 22,435,685 30,055,553 Recognised in profit or loss: Inventories recognised as cost of sales Write-down to net realisable value Inventory written off Inventory is carried at the lower of cost and net realisable value. PETRONAS DAGANGAN BERHAD 250 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 10. TRADE AND OTHER RECEIVABLES Group Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 1,049,076 363,342 143,452 1,322,773 586,272 72,394 871,263 363,342 115,744 1,167,525 586,272 40,996 – 29,324 – 22,760 16,298 19,693 4,564 19,693 – 4,101 108,638 – 8,876 152,866 4,903 – 106,551 108,708 – 151,943 Less: Impairment losses 1,697,933 (48,681) 2,165,941 (46,797) 1,497,794 (36,397) 2,079,701 (36,370) Trade and other receivables 1,649,252 2,119,144 1,461,397 2,043,331 Trade receivables Subsidy receivables Other receivables, deposits and prepayments Advances and loans to: Subsidiaries Associates and joint ventures Amounts due from: Subsidiaries Associates and joint ventures Related companies The amounts due from subsidiaries, associates, joint ventures and related companies are unsecured and arose in the normal course of business. Included in advances and loans to subsidiaries are: i. an amount of RM15,000,000 (2014: RM NIL) relating to a shareholder advance to a subsidiary which is interestbearing at 3.90% (2014: NIL) per annum; and ii. an amount of RM1,298,000 (2014: RM4,564,000) relating to the current portion of a shareholder loan to a subsidiary which is interest-bearing at 3.05% (2014: 2.82%) per annum. Other advances to subsidiaries and associates are unsecured, interest free and repayable on demand. Included in subsidy receivables is an amount of RM89,900,000 in respect of subsidy claimed for diesel, which is pending approval from the Government Authorities, whereby all relevant documentations to support these claims have been submitted. ANNUAL REPORT 2015 251 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 11. CASH AND CASH EQUIVALENTS Group Cash with PETRONAS Integrated Financial Shared Services Centre Cash and bank balances Deposits placed with licensed banks Company 2015 2104 RM’000 RM’000 2015 RM’000 2014 RM’000 1,224,508 25,064 9,065 1,721,909 106,294 11,481 1,211,753 7,653 – 1,684,523 69,941 – 1,258,637 1,839,684 1,219,406 1,754,464 A portion of the Group’s and Company’s cash and cash equivalents are held in the In-House Account (“IHA”) managed by PETRONAS Integrated Financial Shared Services Centre (“IFSSC”) to enable more efficient cash management for the Group and the Company. Included in cash and cash equivalents of the Group are interest-bearing balances amounting to RM1,250,980,000 (2014: RM1,795,372,000). 12. DISPOSAL GROUP HELD FOR SALE Following the Group’s commitment to sell two of its subsidiaries, the related assets and liabilities of the subsidiaries are presented as assets/liabilities classified as held for sale. Efforts to sell the subsidiaries are ongoing and the transaction is expected to complete in 2016. Group 2015 Note RM’000 Assets classified as held for sale: Property, plant and equipment Inventories Trade and other receivables Cash and cash equivalents 12.1 6,217 5,486 15,176 5,756 32,635 Liabilities classified as held for sale: Borrowing Trade and other payables 12.2 10,896 13,610 24,506 The carrying amounts of property, plant and equipment of the disposal group is the same as its carrying amounts before it was being reclassified to current assets. PETRONAS DAGANGAN BERHAD 252 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 12. DISPOSAL GROUP HELD FOR SALE (CONTINUED) Note 12.1 Property, plant and equipment held for sale comprise the following: Cost Accumulated depreciation Note Group 2015 RM’000 3 3 45,635 (39,418) 6,217 Note 12.2 Borrowing comprises an unsecured revolving credit which bears interest rate of 5.3% per annum. 13. SHARE CAPITAL Number of shares 2015 2014 ’000 ’000 Amount 2015 RM’000 2014 RM’000 Group and Company Authorised: Ordinary shares of RM1.00 each 1,000,000 1,000,000 1,000,000 1,000,000 Issued and fully paid: Ordinary shares of RM1.00 each 993,454 993,454 993,454 993,454 ANNUAL REPORT 2015 253 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 14.RESERVES Capital reserve Capital reserve arose as a result of business combination of entities under the common control of PETRONAS and comprise merger deficit and capital contribution. (i) Merger deficit Merger deficit represents the excess of cost of acquisition over the Group’s interest in the net carrying value of identifiable net assets, liabilities and contingent liabilities of the acquiree. Merger deficit is classified as part of nondistributable reserves. (ii) Capital contribution Capital contribution represents the excess of amount paid or payable to the Company over the cost of acquisition. Capital contribution is classified as part of non-distributable reserves. Foreign currency translation reserve The foreign currency translation reserve comprises all foreign currency differences arising from the translation of the financial statements of subsidiaries whose functional currencies are different from that of the Company’s functional currency as well as foreign currency differences arising from the translation of monetary items that are considered to form part of a net investment in a foreign operation. 15. NON-CONTROLLING INTERESTS This consists of the non-controlling interests’ proportion of share capital and reserves of a partly-owned subsidiary. PETRONAS DAGANGAN BERHAD 254 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 16.BORROWINGS Group Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 10,066 8,586 – – 71,376 – 17,057 34,277 300,000 16,775 – – – – 300,000 – 98,499 359,638 – 300,000 27,681 32,197 – – 85,640 102,529 – – 113,321 134,726 – – Current Secured Term loan Unsecured Revolving credits Islamic medium term notes Islamic financing facilities Non-current Secured Term loan Unsecured Islamic financing facilities Terms and debt repayment schedule Group 2015 Secured Term loan Unsecured Revolving credits Islamic financing facilities Total RM’000 Under 1 year RM’000 1–2 years RM’000 2–5 years RM’000 Over 5 years RM’000 37,747 10,066 10,066 17,615 – 71,376 102,697 71,376 17,057 – 17,685 – 57,114 – 10,841 174,073 88,433 17,685 57,114 10,841 ANNUAL REPORT 2015 255 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 16. BORROWINGS (CONTINUED) Group 2014 Secured Term loan Unsecured Revolving credits Islamic medium term notes Islamic financing facilities Company 2014 Unsecured Islamic medium term notes Total RM’000 Under 1 year RM’000 1–2 years RM’000 2–5 years RM’000 Over 5 years RM’000 40,783 8,586 8,586 23,611 – 34,277 300,000 119,304 34,277 300,000 16,775 – – 17,352 – – 55,690 – – 29,487 453,581 351,052 17,352 55,690 29,487 300,000 300,000 – – – Unsecured Revolving Credits The unsecured revolving credits of the Group bear interest at rates ranging from 2.50% to 2.90% (2014: 2.50% to 5.30%) per annum. Secured Term Loan The secured term loan obtained by the Group is secured by way of a charge over assets of an associate (see Note 6). The secured term loan bears interest at a rate of 4.04% (2014: 2.61%) per annum with principal repayment of 20 equal monthly instalments commencing October 2014. Unsecured Islamic Financing Facilities The unsecured Islamic financing facilities are governed by the Musharakah Mutanaqisah and Commodity Murabahah principles, and bear a profit margin ranging from 4.41% to 4.61% (2014: 4.10% to 4.39%) above the financing bank’s cost of fund per annum. PETRONAS DAGANGAN BERHAD 256 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 17. DEFERRED TAX The components and movements of deferred tax liabilities and assets during the year are as follows: At 1.1.2015 RM’000 Group Deferred tax liabilities Property, plant and equipment Deferred tax assets Unutilised tax losses Other provisions (140,189) (153,066) At 1.1.2015 RM’000 At 31.12.2015 RM’000 3,218 5,009 (1,701) 2,886 1,517 7,895 8,227 1,185 9,412 (149,424) At 1.1.2014 RM’000 Deferred tax assets Unutilised tax losses Other provisions (12,877) At 31.12.2015 RM’000 Credited/ (charged) to profit or loss RM’000 At 1.1.2014 RM’000 Group Deferred tax liabilities Property, plant and equipment Credited/ (charged) to profit or loss RM’000 Credited/ (charged) to profit or loss RM’000 9,235 Credited/ (charged) to profit or loss RM’000 At 31.12.2014 RM’000 (140,189) At 31.12.2014 RM’000 3,218 4,406 – 603 3,218 5,009 7,624 603 8,227 ANNUAL REPORT 2015 257 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 17. DEFERRED TAX (CONTINUED) At 1.1.2015 RM’000 Company Deferred tax liabilities Property, plant and equipment (125,304) At 1.1.2014 RM’000 Deferred tax liabilities Property, plant and equipment (136,722) Credited/ (charged) to profit or loss RM’000 (8,387) Credited/ (charged) to profit or loss RM’000 At 31.12.2015 RM’000 (133,691) At 31.12.2014 RM’000 11,418 (125,304) 18. OTHER LONG TERM LIABILITIES AND PROVISIONS Group Dismantling, removal and restoration costs Other long term liabilities Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 25,160 2,267 28,336 784 25,160 – 28,336 – 27,427 29,120 25,160 28,336 Dismantling, removal and restoration costs The movement of provision for dismantling, removal and restoration costs during the financial year is shown below: Group 2015 RM’000 2014 RM’000 Balance at 1 January Net changes in provisions Reversal of provisions Unwinding of discount 28,336 36 (6,600) 3,388 23,914 399 (801) 4,824 Balance at 31 December 25,160 28,336 PETRONAS DAGANGAN BERHAD 258 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 18. OTHER LONG TERM LIABILITIES AND PROVISIONS (CONTINUED) Under provisions of certain land lease agreements, the Company has an obligation to dismantle and remove structures on certain sites and restore those sites at the end of the lease term to an acceptable condition consistent with the lease agreement. For these affected sites, the liabilities for dismantling, removal and restoration costs are recognised at present value of the compounded future expenditure estimated using existing technology, at current prices and discounted using a real discount rate. The present value of the estimated costs is capitalised as part of the asset and the related provisions raised on the date when the obligation arises. The capitalised cost is depreciated over the expected life of the asset. The increase in the net present value of the provision for the expected cost is included as finance costs in the profit or loss. Any change in the present value of the estimated expenditure is reflected as an adjustment to the provision. While the provision is based on the best estimate of future costs and the economic lives of the affected assets, there is uncertainty regarding both the amount and timing of incurring these costs. All the estimates are reviewed on an annual basis or more frequently, where there is indication of a material change. 19. TRADE AND OTHER PAYABLES Group Trade payables Other payables Deferred revenue Amounts due to: Holding company Subsidiaries Associates and joint ventures Related companies Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 112,867 840,053 38,796 229,429 1,082,644 37,295 76,946 760,216 38,708 197,983 1,044,816 37,265 253,689 – 3,155 1,353,614 513,986 – 2,458 2,193,645 253,463 9,733 3,155 1,353,614 509,084 – 2,458 2,193,507 2,602,174 4,059,457 2,495,835 3,985,113 Deferred revenue is attributable to the monetary value of the awarded Mesra points under PETRONAS Mesra Loyalty Programme. The movement has been recorded in the profit or loss. On an annual basis, the fair value of the deferred revenue will be estimated by reference to the monetary value attributable to the awarded points and the points redemption profile. ANNUAL REPORT 2015 259 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 19. TRADE AND OTHER PAYABLES (CONTINUED) While the deferred revenue is based on the best estimate of future redemption profile, there is uncertainty regarding the trend of redemption. All the estimates are reviewed on an annual basis or more frequently, where there is indication of a material change. The amounts due to holding company, associates, joint ventures and related companies arose in the normal course of business. 20. OPERATING PROFIT Group Included in operating profit are the following charges: Audit fees – KPMG Malaysia – Overseas affiliates of KPMG Malaysia Non-audit fees paid – KPMG Malaysia Amortisation of prepaid lease payments Staff costs Contribution to EPF Depreciation of property, plant and equipment Loss on disposal of property, plant and equipment Impairment losses on trade and other receivables Inventories written down to net realisable value Inventories written off Property, plant and equipment written off Rental of land and building Rental of plant and equipment Other receivables written off and credits: Gain on disposal of property, plant and equipment Dividend income from: Subsidiaries (unquoted) Interest income from deposits Income from rental of premises Net gain on foreign exchange Reversal of impairment losses on trade receivables PETRONAS DAGANGAN BERHAD 260 Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 585 205 566 171 476 – 454 – 346 26,522 203,596 34,191 341,465 – 2,543 6,723 7,648 13,308 41,354 5,639 7,684 340 26,621 270,932 37,310 314,016 5,011 4,193 4,878 3,838 1,056 31,423 10,401 57 298 26,522 162,184 31,711 298,666 – 420 – 5,539 10,035 31,031 5,538 7,684 340 26,621 244,420 36,001 274,525 4,898 12 – 3,838 – 23,689 9,700 57 3,707 – 3,597 – – 54,511 1,456 25,601 659 – 22,809 2,290 6,416 1,003 23,400 52,760 31 28,559 393 11,700 21,252 1,727 6,375 953 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 21. FINANCING COSTS Group Unwinding of discount – Provision for dismantling, removal and restoration costs Interest on revolving credits Interest on term loan Profit margin on Islamic medium term notes Profit margin on Islamic financing facilities Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 3,388 1,795 1,115 2,321 4,825 4,824 3,189 1,277 8,627 3,092 3,388 – – 2,321 – 4,824 2,111 – 8,627 – 13,444 21,009 5,709 15,562 22. TAX EXPENSE Group Current tax expense Current year Prior year 2015 RM’000 2014 RM’000 Company 2015 2014 RM’000 RM’000 280,638 (2,306) 217,804 (6,824) 269,321 (2,315) 216,737 2,510 278,332 210,980 267,006 219,247 Deferred tax expense Origination and reversal of temporary differences (Over)/Under provision in prior year 12,333 (641) (7,738) (2,100) 7,843 544 (7,105) (4,313) 11,692 (9,838) 8,387 (11,418) 290,024 201,142 275,393 207,829 ANNUAL REPORT 2015 261 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 22. TAX EXPENSE (CONTINUED) A reconciliation of income tax expense applicable to profit before taxation at the statutory income tax rate to income tax expense at the effective income tax rate of the Group and the Company is as follows: 2015 % 2014 RM’000 % RM’000 Group 1,084,648 Profit before taxation Taxation at Malaysian statutory tax rate Effect of different tax rates in foreign jurisdiction Non-deductible expenses, net of non-taxable income Effect of changes in tax rates Effect of net deferred tax assets not recognised (Over)/Under provision in prior year – current tax expense – deferred tax expense Tax expense 709,292 25 – 2 – – 271,162 (337) 19,239 – 2,907 25 – 5 (1) – 177,323 (564) 37,589 (5,821) 1,539 27 292,971 29 210,066 (1) – (6,824) (2,100) 290,024 28 201,142 RM’000 % – – (2,306) (641) 27 2015 % 2014 RM’000 Company 1,033,911 Profit before taxation Taxation at Malaysian statutory tax rate Effect of changes in tax rates Non-deductible expenses, net of non-taxable income (Over)/Under provision in prior year – current tax expense – deferred tax expense Tax expense PETRONAS DAGANGAN BERHAD 262 737,306 25 – 2 258,477 – 18,687 25 (1) 4 184,327 (5,221) 30,526 27 277,164 28 209,632 – – 2,510 (4,313) 28 207,829 – – 27 (2,315) 544 275,393 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 23.DIVIDENDS Group and Company 2015 2014 RM’000 RM’000 In respect of financial year ended 31 December 2014: Single tier special interim dividend of 22.0 sen per ordinary share (2014: 17.5 sen) 218,559 173,855 119,214 139,084 139,084 119,214 139,084 119,214 615,941 551,367 In respect of financial year ended 31 December 2015: Single tier interim dividend of 12.0 sen per ordinary share (2014: 12.0 sen) Single tier interim dividend of 14.0 sen per ordinary share (2014: 14.0 sen) Single tier interim dividend of 14.0 sen per ordinary share (2014: 12.0 sen) The Directors had declared a single tier interim dividend of 20.0 sen per ordinary share amounting to RM198,690,800 in respect of the financial year ended 31 December 2015 which has not been accounted for in the financial statements. 24. RELATED PARTIES DISCLOSURES Significant transactions with related parties For the purposes of these financial statements, parties are considered to be related to the Group or the Company if the Group or the Company has the ability, directly or indirectly, to control or jointly control the party or exercise significant influence over the party in making financial and operating decisions, or vice versa, or where the Group or the Company and the party are subject to common control. Related parties also include key management personnel defined as those persons having authority and responsibility for planning, directing and controlling the activities of the Group either directly or indirectly and an entity that provides key management personnel services to the Group. The Group’s and the Company’s related parties include subsidiaries, associates, joint ventures as well as the Government of Malaysia and its related entities as the holding company is wholly-owned by the Government of Malaysia. Key management personnel compensation Group and Company 2015 2014 RM’000 RM’000 Directors Fees Other short term benefits (including estimated monetary value of benefits-in-kind) 387 15 327 15 402 342 ANNUAL REPORT 2015 263 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 24. RELATED PARTIES DISCLOSURES (CONTINUED) The Company pays management fees to the holding company in relation to services of an Executive Director and also fees for certain Non-Executive Directors of the Company. In addition to the transactions detailed elsewhere in the financial statements, the Group and the Company had the following significant transactions with related parties during the financial year: Group Sales of petroleum products: Related companies Federal and State Government of Malaysia Government of Malaysia’s related entities Purchases of petroleum products: Related companies Holding company Fees for representation in the Board of Directors*: Holding company Company 2015 2014 RM’000 RM’000 2015 RM’000 2014 RM’000 1,179,541 310,759 3,041,493 1,697,262 399,959 4,380,004 1,179,541 310,759 3,041,493 1,697,262 399,959 4,379,977 21,784,321 698,955 30,905,969 564,076 21,784,321 698,955 30,905,969 564,076 1,057 1,058 1,057 1,058 * Fees paid directly to holding company in respect of Directors who are appointees of the holding company. Information regarding outstanding balances arising from related party transactions as at 31 December 2015 is disclosed in Note 10 and Note 19. The Directors of the Company are of the opinion that the above transactions have been entered into in the normal course of business. PETRONAS DAGANGAN BERHAD 264 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 25. EARNINGS PER ORDINARY SHARE Basic earnings per ordinary share The calculation of basic earnings per ordinary share at 31 December 2015 was based on the profit attributable to ordinary shareholders and a weighted average number of ordinary shares outstanding calculated as follows: Group Profit for the year attributable to shareholders (RM’000) Number of ordinary shares (’000) Basic earnings per ordinary share (sen) 2015 2014 789,975 993,454 79.5 501,572 993,454 50.5 Diluted earnings per ordinary share No diluted earnings per share is disclosed in these financial statements as there is no dilutive potential ordinary share. 26. COMMITMENTS Outstanding commitments in respect of capital expenditure at reporting year not provided for in the financial statements are: Group Property, plant and equipment Approved and contracted for Approved but not contracted for 2015 RM’000 2014 RM’000 Company 2015 2014 RM’000 RM’000 9,104 185,942 21,208 308,458 8,754 165,991 20,171 220,406 195,046 329,666 174,745 240,577 27. CONTINGENT LIABILITIES There were no material contingent liabilities and contingent assets during the year. 28. OPERATING SEGMENTS The Group’s reportable segments comprise of Retail, Commercial and Others. Each reportable segment offers different services because they require different marketing strategies. For each of the reportable segment, the Group’s chief operating decision maker which is the Board of Directors of the Company, reviews internal management reports at least on a quarterly basis. ANNUAL REPORT 2015 265 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 28. OPERATING SEGMENTS (CONTINUED) The Group’s reportable segments are as follows: • Retail –consist of sales and purchase of petroleum products to the retail sector • Commercial –consist of sales and purchase of petroleum products to the commercial sector • Others – comprise mainly of aviation fuelling services, technical services and business activities other than retail and commercial segment Segment performance is measured based on profit or loss before tax, depreciation and amortisation, finance costs and interest as included in the internal management reports that are reviewed by the Company’s Board of Directors. Segment profit is used to measure performance as management believes that such information is the most relevant in evaluating the results of certain segments relative to other entities that operate within these industries. In RM’000 Business Segments 2015 Retail Commercial 2014 Others Group Retail Commercial Others Group 13,508,086 11,637,854 25,270 25,171,210 15,707,397 16,616,168 17,433 32,340,998 Operating expenditures: Depreciation and amortisation Other income 308,381 265,433 57,703 58,633 1,903 3,058 367,987 327,124 281,900 190,110 57,133 14,082 1,604 156 340,637 204,348 Operating profit 526,357 541,828 26,128 1,094,313 291,367 411,243 25,785 728,395 4,952 3,667 4,825 13,444 13,168 4,748 3,093 21,009 Revenue Finance costs Share of profit after tax of associates and joint ventures Profit before taxation 3,779 1,906 1,084,648 709,292 Geographical information There is no disclosure on geographical segment information as the results of the Group’s operations outside of Malaysia are not material during the year under review. Major customers No disclosure on major customer information is required as there are no customers representing 10 percent or more of the Group’s revenue. PETRONAS DAGANGAN BERHAD 266 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 29. FINANCIAL INSTRUMENTS Categories of financial instruments The table below provides an analysis of financial instruments categorised as follows: (i) Loans and receivables (“L&R”); and (ii) Loans and borrowings (“L&B”); Note L&R/ (L&B) RM’000 Total carrying amount RM’000 Group 2015 Financial assets Trade and other receivables Cash and cash equivalents Financial liabilities Borrowings Trade and other payables 2014 Financial assets Trade and other receivables Cash and cash equivalents Financial liabilities Borrowings Trade and other payables 10 11 16 19 10 11 16 19 1,649,252 1,258,637 1,649,252 1,258,637 2,907,889 2,907,889 (211,820) (2,602,174) (211,820) (2,602,174) (2,813,994) (2,813,994) 2,119,144 1,839,684 2,119,144 1,839,684 3,958,828 3,958,828 (494,364) (4,059,457) (494,364) (4,059,457) (4,553,821) (4,553,821) ANNUAL REPORT 2015 267 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 29. FINANCIAL INSTRUMENTS (CONTINUED) Categories of financial instruments (continued) Note L&R/ (L&B) RM’000 Total carrying amount RM’000 Company 2015 Financial assets Trade and other receivables Cash and cash equivalents 10 11 1,461,397 1,219,406 1,461,397 1,219,406 2,680,803 2,680,803 Financial liabilities Trade and other payables 19 (2,495,835) (2,495,835) 2014 Financial assets Trade and other receivables Cash and cash equivalents 10 11 2,043,331 1,754,464 2,043,331 1,754,464 3,797,795 3,797,795 (300,000) (3,985,113) (300,000) (3,985,113) (4,285,113) (4,285,113) Financial liabilities Borrowings Trade and other payables 16 19 Financial Risk Management Petroliam Nasional Berhad (PETRONAS) has policies and guidelines in place that sets the foundation for a consistent approach towards establishing an effective financial risk management across the PETRONAS Group. The Group’s and the Company’s goal in risk management is to ensure that the management understands, measures and monitors the various risks that arise in connection with their operations. Policies and guidelines have been developed to identify, analyse, appraise and monitor the dynamic risks facing the Group and the Company. Based on this assessment, the Group and the Company adopt appropriate measures to mitigate these risks in accordance with their views of the balance between risk and reward. The main financial risks faced by the Group and the Company arising from the use of financial instruments in their normal activities are credit risk, liquidity risk, market risk, profit or interest rate risk and foreign currency risk. PETRONAS DAGANGAN BERHAD 268 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 29. FINANCIAL INSTRUMENTS (CONTINUED) Credit Risk Credit risk is the potential exposure of the Group and the Company to losses in the event of non-performance by counterparties. The Group’s and the Company’s exposures to credit risk arise principally from receivables from customers and placement in money market. Credit risks are controlled by individual companies in line with PETRONAS’ policies and guidelines. Trade and Other Receivables Credit evaluations are performed on an on-going basis where customers’ credit worthiness are evaluated using a list of qualitative and quantitative weighted criteria. The Group uses ageing analysis to monitor the credit quality of the receivables. With respect to the trade and other receivables that are neither impaired nor past due, there is no indication as of reporting date that the debtors will not meet their payment obligations. As at the year end, 91.5% (2014: 95.7%) of gross trade receivables of the Group are within the credit terms. The Group and the Company mitigate their credit risks within a conservative framework by dealing with creditworthy counterparties or setting credit limits on exposures to counterparties where appropriate. These are done on an ongoing basis to constantly monitor any developments. The Group and the Company further mitigate and limit credit risks by securing collateral or other credit enhancements such as cash deposits, letter of credit, Amanah Saham Bumiputera (ASB) and bank guarantee. On reporting date, there is a significant concentration of credit risk of the Group arising from an amount owing from a customer constituting 26% (2014: 31%) of the total trade receivables of the Group, of which all outstanding balances are current. In addition, there is a significant concentration of credit risk of the Group being an amount owing from the Government constituting 72% (2014: 89%) of the total other receivables of the Group relating to subsidies arising from the Automatic Pricing Mechanism governing the sale of petroleum products. The maximum exposure to credit risk for the Group and the Company is represented by the carrying amount of each financial asset, without taking into account the fair value of any collateral. ANNUAL REPORT 2015 269 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 29. FINANCIAL INSTRUMENTS (CONTINUED) Trade and Other Receivables (continued) The movements in the allowance for impairment losses of trade and other receivables during the year are as follows: Group 2015 RM’000 2014 RM’000 Company 2015 2014 RM’000 RM’000 Opening balance Impairment loss recognised Reversal of impairment 46,797 2,543 (659) 43,607 4,193 (1,003) 36,370 420 (393) 37,311 12 (953) Closing balance 48,681 46,797 36,397 36,370 Fund and Other Investment The Group and the Company are also exposed to counterparty credit risk from financial institutions through fund and investment activities comprising primarily money market placement and investments in bonds, and trade facilities. These exposures are managed in accordance with existing policies and guidelines that define the parameters within which the investment activities shall be undertaken in order to achieve the Group’s investment objective of preserving capital and generating optimal returns above appropriate benchmarks within allowable risk parameters. Investments are only made with approved counterparties who meet the appropriate rating and other relevant criteria, and within approved credit limits, as stipulated in the policies and guidelines. The treasury function undertakes credit risk management activities similar to the credit management and monitoring procedures for receivables. The maximum exposure to credit risk is represented by the carrying amounts in the statements of financial position. As at the reporting date, the Group and the Company have only interests in short term domestic money market instrument. In view of the credit rating of counterparties, the Group and the Company do not expect any counterparties to fail to meet its obligation. Liquidity Risk Liquidity risk is the risk that suitable sources of funding for the Group’s and Company’s business activities may not be available. The Group's and the Company’s exposure to liquidity risk arises primarily from mismatches of the maturities of financial assets and liabilities. The Group's and the Company’s objective is to maintain a balance between continuity of funding and flexibility through use of stand-by credit facilities. The Company’s current credit rating enables it to access banking facilities in excess of current and immediate future requirements of the Group and the Company. PETRONAS DAGANGAN BERHAD 270 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 29. FINANCIAL INSTRUMENTS (CONTINUED) Maturity Analysis The table below summarises the maturity profile of the Group’s and the Company’s financial liabilities as at the reporting date based on undiscounted contractual payments: Group 2015 Loans and borrowings Unsecured Islamic financing facilities floating rate Unsecured revolving credit floating rate Secured term loan floating rate Trade and other payables Carrying amount RM’000 102,697 71,376 37,747 2,602,174 Effective profit margin or interest Contractual rate cash flows RM’000 % 4.44 2.75 4.04 – 2,813,994 2014 Loans and borrowings Unsecured Islamic financing facilities floating rate Unsecured Islamic medium term notes fixed rate Unsecured revolving credit floating rate Unsecured revolving credit fixed rate Secured term loan floating rate Trade and other payables 119,304 300,000 31,222 3,055 40,783 4,059,457 4,553,821 4.15 3.53 3.00 5.30 2.61 – Within 1 year RM’000 1-2 years RM’000 2-5 years RM’000 More than 5 years RM’000 116,311 71,736 41,207 2,602,174 21,334 71,736 10,473 2,602,174 21,195 – 10,896 – 62,748 – 19,838 – 11,034 – – – 2,831,428 2,705,717 32,091 82,586 11,034 136,314 302,350 31,375 3,217 42,308 4,059,457 21,416 302,350 31,375 3,217 8,810 4,059,457 21,283 – – – 9,040 – 63,070 – – – 24,458 – 30,545 – – – – – 4,575,021 4,426,625 30,323 87,528 30,545 ANNUAL REPORT 2015 271 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 29. FINANCIAL INSTRUMENTS (CONTINUED) Liquidity Risk (continued) Maturity Analysis (continued) Company 2015 Loans and borrowings Trade and other payables 2014 Loans and borrowings Unsecured Islamic medium term notes fixed rate Trade and other payables Carrying amount RM’000 Effective profit margin or interest Contractual rate cash flows RM’000 % Within 1 year RM’000 1-2 years RM’000 2-5 years RM’000 More than 5 years RM’000 2,495,835 – 2,495,835 2,495,835 – – – 300,000 3,985,114 3.53 – 302,350 3,985,114 302,350 3,985,114 – – – – – – 4,287,464 4,287,464 – – – 4,285,114 Market Risk Market risk is the risk or uncertainty arising from changes in market prices and their impact on the performance of the business. The market price changes that the Group and the Company are exposed to include interest rates and foreign currency exchange rates that could adversely affect the value of the Group’s and the Company’s financial assets, liabilities or expected future cash flows. Profit Margin or Interest Rate Risk Profit margin or interest rate risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes in market rates. The Group’s exposure to the risk of changes in market rates relates primarily to the Islamic financing facilities and term loan of subsidiaries with floating profit margin and interest rate. Changes in the profit margin may expose the Group to a risk of change in cash flows. The Group’s remaining interest-bearing financial asset and financial liability, which consists mainly of fixed rate short term fund placement and short term revolving credit facilities do not have significant exposure to interest rate risk. All profit or interest rate exposures are monitored and managed proactively in line with PETRONAS’ policies and guidelines. As at 31 December 2015, 95% (2014: 39%) of the interest-bearing financial liabilities of the Group are floating rate instruments. PETRONAS DAGANGAN BERHAD 272 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 29. FINANCIAL INSTRUMENTS (CONTINUED) Profit Margin Risk Sensitivity Analysis As at 31 December 2015, it is estimated that an increase/decrease of 100 basis points in profit margin of the Islamic financing facilities or in interest rate of the term loan, with all other variables held constant, would not have any significant impact to the Group’s cash flows. Foreign Currency Risk The Group and Company are exposed to varying levels of foreign exchange risk when they enter into transactions that are not denominated in the respective companies’ functional currencies and/or when foreign currency monetary assets and liabilities are translated at the reporting date. The main underlying economic currencies of the Group’s cash flows are Ringgit Malaysia and US Dollars. The Company’s funds are managed by PETRONAS Integrated Financial Shared Services Centre (IFSSC) whereby foreign currency exposure is internally hedged with IFSSC and IFSSC will execute external hedging where required. The Group’s and the Company’s exposure to foreign currency risk, based on carrying amounts as at the reporting date is as follows: 2015 2014 Denominated Denominated in in USD’000 RM’000 USD’000 RM’000 Group Financial assets Cash and cash equivalents Trade and other receivables Financial liabilities Trade and other payables Net exposure 727 29,166 3,123 125,238 180 70,949 630 247,931 29,893 128,361 71,129 248,561 9,911 42,558 101,436 354,469 19,982 85,803 (30,307) (105,908) 727 29,166 3,123 125,238 – 66,932 – 233,894 29,893 128,361 66,932 233,894 5,325 22,865 73,674 257,452 24,568 105,496 (6,742) (23,558) Company Financial assets Cash and cash equivalents Trade and other receivables Financial liabilities Trade and other payables Net exposure ANNUAL REPORT 2015 273 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 29. FINANCIAL INSTRUMENTS (CONTINUED) Currency risk sensitivity analysis The following table demonstrates the indicative post-tax effects on the profit of applying reasonably foreseeable market movements in the currency exchange rates: 2015 2014 Appreciation Appreciation Effect in foreign Effect in foreign on profit currency on profit currency or loss rate or loss rate RM’000 % RM’000 % Group USD 10 8,580 5 (3,972) Company USD 10 10,550 5 (883) This analysis assumes all other variables, in particular interest rates, remain constant. A depreciation in USD would have had equal but opposite effect, on the basis that all other variables remain constant. PETRONAS DAGANGAN BERHAD 274 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 29. FINANCIAL INSTRUMENTS (CONTINUED) Fair value information The Group’s financial instruments consist of cash and cash equivalents, trade and other receivables and trade and other payables. The carrying amounts of cash and cash equivalents, short term receivables and payables and short term borrowings reasonably approximate their fair values due to the relatively short term nature of these financial instruments. The following table analyses financial instruments not carried at fair value for which fair value is disclosed, together with the carrying amounts shown in the statement of financial position. Fair value of financial instruments not carried at fair value Level 3 Total RM’000 RM’000 Carrying amount RM’000 Group 2015 Financial Liabilities Islamic financing facilities Term loan 88,871 34,159 88,871 34,159 102,697 37,747 123,030 123,030 140,444 103,584 39,239 103,584 39,239 119,304 40,783 142,823 142,823 160,087 2015 Financial Asset Long term loan to a subsidiary 14,082 14,082 14,231 2014 Financial Asset Long term loan to a subsidiary 23,769 23,769 26,507 2014 Financial Liabilities Islamic financing facilities Term loan Company Fair value, which is determined for disclosure purposes, is calculated based on the present value of future principal and interest cash flows, discounted at the prevailing rate of interest charged on the respective loans at the end of the reporting period. ANNUAL REPORT 2015 275 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 29. FINANCIAL INSTRUMENTS (CONTINUED) Income/(expense), net gains and losses arising from financial instruments Net gain/(loss) Group 2015 RM’000 2014 RM’000 Company 2015 2014 RM’000 RM’000 Financial instruments through profit and loss Forward contracts Loans, receivables and payables (5) 64,328 166 (3,683) (5) 75,228 166 12,512 Total 64,323 (3,517) 75,223 12,678 30. CAPITAL MANAGEMENT The Group defines capital as total equity and debt. The objective of the Group’s capital management is to maintain an optimal capital structure and ensure availability of funds to support its business and maximise shareholders’ value. As a subsidiary of Petroliam Nasional Berhad (PETRONAS), the Group’s approach in managing capital is set out in the PETRONAS Group Corporate Financial Policy. The Group monitors and maintains a prudent level of total debt to total asset ratio to optimise shareholders’ value and to ensure compliance with covenants under debt and shareholders’ agreements and regulatory requirements, if any. The debt equity ratio of the Group as at 31 December 2015 is 4.2:100 (2014: 9.6:100). There were no changes in the Group’s approach to capital management during the year. Under the requirement of Bursa Malaysia Practice Note No.17/2005, the Group is required to maintain consolidated shareholders’ equity equal to or not less than 25% of the issued and paid-up capital (excluding treasury shares) and such shareholders’ equity is not less than RM40 million. The Group has complied with this requirement. 31. HOLDING COMPANY The holding company is Petroliam Nasional Berhad (PETRONAS), a company incorporated in Malaysia. PETRONAS DAGANGAN BERHAD 276 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 32. SUBSIDIARIES AND ACTIVITIES Effective ownership and voting interest 2015 2014 Principal Activities Companies incorporated in Malaysia 65% 65% To operate aviation fuelling at Kuala Lumpur International Airport, Sepang. PETRONAS LUBRICANTS MARKETING (MALAYSIA) SDN BHD (f.k.a. Lub Dagangan Sdn Bhd) 100% 100% To market and distribute lubricants. PETRONAS AVIATION SDN. BHD. 100% 100% To provide technical consultancy services. 100% 100% Investment holding company. 100% 100% To buy, sell, store, distribute and market liquefied petroleum gas (LPG) and other petroleum products. 100% 100% To market and distribute lubricants. **PETRONAS (VIETNAM) CO., LTD. 100% 100% To store, process and distribute LPG. **THANG LONG LPG COMPANY LIMITED 100% 100% To store and bottle LPG and lease jetty. Kuala Lumpur Aviation Fuelling System Sdn. Bhd. Company incorporated in Netherlands *PDB (Netherlands) B.V. Company incorporated in Philippines **PETRONAS ENERGY PHILIPPINES, INC. Company incorporated in Thailand *PETRONAS INTERNATIONAL MARKETING (THAILAND) CO., LTD. Companies incorporated in Vietnam * Not audited by member firms of KPMG International ** Audited by member firms of KPMG International ANNUAL REPORT 2015 277 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 33. ASSOCIATES AND ACTIVITIES Effective ownership and voting interest 2015 2014 Principal Activities Companies incorporated in Malaysia *IOT Management Sdn. Bhd. 20% 20% To operate and manage a petroleum storage terminal with facilities for receipt, storage and delivery of petroleum products at Senari, Kuching, Sarawak for the users, PETRONAS Dagangan Berhad and Shell Timur Sdn. Bhd. *Tanjung Manis Oil Terminal Management Sdn. Bhd. 20% 20% To operate and manage a petroleum storage terminal with facilities for receipt, storage and delivery of petroleum products at Bandar Baru Tanjung Manis, Mukah, Sarawak for the users, PETRONAS Dagangan Berhad and Shell Timur Sdn. Bhd. **Duta, Inc. 40% 40% To lease properties to PETRONAS Energy Philippines, Inc. **Kaparangan, Inc (wholly owned by Duta, Inc.) 40% 40% To engage in the business of buying, investing, exchanging, selling securities of every kind and leasing land. Company incorporated in Philippines * Not audited by member firms of KPMG International ** Audited by member firms of KPMG International PETRONAS DAGANGAN BERHAD 278 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 34. JOINT VENTURES AND ACTIVITIES Effective ownership and voting interest 2015 2014 Principal Activities Companies incorporated in Malaysia PS Pipeline Sdn. Bhd. 50% 50% To maintain and operate the Multi-Product Pipeline and Klang Valley Distribution Terminal (MPP-KVDT) and the associated facilities for the transportation of the petroleum products on behalf of the MPP-KVDT owners/shareholders. PS Terminal Sdn. Bhd. 50% 50% To operate, manage and maintain the joint facilities – terminal, depot, warehouse etc. in Tawau and Bintulu on behalf of the owners, PETRONAS Dagangan Berhad and Shell Timur Sdn. Bhd. 40% 40% To import fuel and spare parts for jets, supply and distribution of fuel for aircrafts and operate fuel storage facilities in all airports in the Kingdom of Saudi Arabia. Company incorporated in Kingdom of Saudi Arabia *United Fuel Company Ltd * Not audited by member firms of KPMG International ANNUAL REPORT 2015 279 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 35. ADOPTION OF NEW AND REVISED PRONOUNCEMENTS As of 1 January 2015, the Group and the Company adopted the following pronouncements that are applicable and have been issued by the MASB as listed below: Effective for Amendments Amendments Amendments Amendments Amendments Amendments annual periods beginning on or after 1 July 2014 to MFRS 3, Business Combinations (Annual Improvements 2010-2012 Cycle and 2011-2013 Cycle) to MFRS 8, Operating Segments (Annual Improvements 2010-2012 Cycle) to MFRS 13, Fair Value Measurement (Annual Improvements 2010-2012 Cycle and 2011-2013 Cycle) to MFRS 116, Property, Plant and Equipment (Annual Improvements 2010-2012 Cycle) to MFRS 119, Employee Benefits – Defined Benefit Plans: Employee Contributions to MFRS 124, Related Party Disclosures (Annual Improvements 2010-2012 Cycle) The initial adoption of the abovementioned pronouncements do not have any material impact to the financial statements of the Group and the Company. 36. PRONOUNCEMENTS YET IN EFFECT The following pronouncements that have been issued by the Malaysian Accounting Standards Board will become effective in future financial reporting periods and have not been adopted by the Group and/or the Company in these financial statements: Effective for annual periods beginning on or after 1 January 2016 Amendments to MFRS 5, Non-current Assets Held for Sale and Discontinued Operations (Annual Improvements 20122014 Cycle) Amendments to MFRS 7, Financial Instruments: Disclosures (Annual Improvements 2012-2014 Cycle) Amendments to MFRS 11, Joint Arrangements – Accounting for Acquisitions of Interests in Joint Operations MFRS 14, Regulatory Deferral Accounts Amendments to MFRS 101, Presentation of Financial Statements – Disclosure Initiative Amendments to MFRS 116, Property, Plant and Equipment and MFRS 138, Intangible Assets – Clarification of Acceptable Methods of Depreciation and Amortisation Amendments to MFRS 119, Employee Benefits (Annual Improvements 2012-2014 Cycle) Amendments to MFRS 127, Separate Financial Statements – Equity Method in Separate Financial Statements Amendments to MFRS 134, Interim Financial Reporting (Annual Improvements 2012-2014 Cycle) Amendments to MFRS 134, Interim Financial Reporting (Annual Improvements 2012-2014 Cycle) Effective for annual periods beginning on or after 1 January 2018 MFRS 9, Financial Instruments (2014) MFRS 15, Revenue from Contracts with Customers PETRONAS DAGANGAN BERHAD 280 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 36. PRONOUNCEMENTS YET IN EFFECT (CONTINUED) Effective for a date yet to be confirmed Amendments to MFRS 10, Consolidated Financial Statements: Sale or Contribution of Assets between an Investor and its Associate or Joint Venture Amendments to MFRS 128, Investments in Associates and Joint Ventures: Sale or Contribution of Assets between an Investor and its Associate or Joint Venture The Group and the Company are expected to apply the abovementioned pronouncements beginning from the respective dates the pronouncements become effective. (i) MFRS 15, Revenue from Contracts with Customers MFRS 15 replaces the guidance in MFRS 111, Construction Contracts, MFRS 118, Revenue, IC Interpretation 13, Customer Loyalty Programmes, IC Interpretation 15, Agreements for Construction of Real Estate, IC Interpretation 18, Transfers of Assets from Customers and IC Interpretation 131, Revenue – Barter Transactions Involving Advertising Services. The Group is currently assessing the financial impact that may arise from the adoption of MFRS 15. (ii) MFRS 9, Financial Instruments MFRS 9 replaces the guidance in MFRS 139, Financial Instruments: Recognition and Measurement on the classification and measurement of financial assets. Upon adoption of MFRS 9, financial assets will be measured at either fair value or amortised cost. The Group is currently assessing the financial impact that may arise from the adoption of MFRS 9. ANNUAL REPORT 2015 281 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) 37. NEW PRONOUNCEMENTS NOT APPLICABLE TO THE GROUP AND THE COMPANY The MASB has issued pronouncements which are not yet effective, but for which are not relevant to the operations of the Group and the Company and hence, no further disclosure is warranted. Amendments to MFRS 10, Consolidated Financial Statements – Investment Entities: Applying the Consolidation Exception Amendments to MFRS 12, Disclosure of Interests in Other Entities – Investment Entities: Applying the Consolidation Exception MFRS 14, Regulatory Deferral Accounts Amendments to MFRS 116, Property, Plant and Equipment – Agriculture: Bearer Plants Amendments to MFRS 128, Investments in Associates and Joint Ventures – Investment Entities: Applying the Consolidation Exception Amendments to MFRS 140, Investment Property (Annual Improvements 2011-2013 Cycle) Amendments to MFRS 141, Agriculture – Agriculture: Bearer Plants PETRONAS DAGANGAN BERHAD 282 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION 38. RETAINED EARNINGS The breakdown of the retained earnings of the Group and the Company as at 31 December 2015, into realised and unrealised profits, pursuant to Paragraph 2.06 and 2.23 of Bursa Malaysia Main Market Listing Requirements are as follows: Group 2015 RM’000 Total retained profits – realised – unrealised 2014 RM’000 Company 2015 2014 RM’000 RM’000 4,119,185 (111,775) 3,968,823 (99,372) 4,004,558 (103,329) 3,852,944 (94,292) 4,007,410 3,869,451 3,901,229 3,758,652 Total retained profits of associates attributable to the Group – realised 1,056 821 – – Total retained profits of joint ventures attributable to the Group – realised 9,228 5,683 – – (51,920) (84,215) – – 3,791,740 3,901,229 3,758,652 Less: Consolidation adjustments Total retained profits 3,965,774 The determination of realised and unrealised profits is based on the Guidance of Special Matter No.1, Determination of Realised and Unrealised Profits or Losses in the Context of Disclosure Pursuant to Bursa Malaysia Securities Berhad Listing Requirements, issued by Malaysian Institute of Accountants on 20 December 2010. ANNUAL REPORT 2015 283 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS INDEPENDENT AUDITORS’ REPORT TO THE MEMBERS REPORT ON THE FINANCIAL STATEMENTS We have audited the financial statements of PETRONAS Dagangan Berhad, which comprise the statements of financial position as at 31 December 2015 of the Group and of the Company, and the statements of profit or loss and other comprehensive income, changes in equity and cash flows of the Group and of the Company for the year then ended, and a summary of significant accounting policies and other explanatory information, as set out on pages 222 to 282. Directors’ Responsibility for the Financial Statements The Directors of the Company are responsible for the preparation of financial statements so as to give a true and fair view in accordance with Malaysian Financial Reporting Standards, International Financial Reporting Standards and the requirements of the Companies Act, 1965 in Malaysia. The Directors are also responsible for such internal control as the Directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Auditors’ Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with approved standards on auditing in Malaysia. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on our judgement, including the assessment of risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, we consider internal control relevant to the entity’s preparation of financial statements that give a true and fair view in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Directors, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the financial statements give a true and fair view of the financial position of the Group and of the Company as of 31 December 2015 and of their financial performance and cash flows for the year then ended in accordance with Malaysian Financial Reporting Standards, International Financial Reporting Standards and the requirements of the Companies Act, 1965 in Malaysia. PETRONAS DAGANGAN BERHAD 284 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION REPORT ON OTHER LEGAL AND REGULATORY REQUIREMENTS In accordance with the requirements of the Companies Act, 1965 in Malaysia, we also report the following: (a) In our opinion, the accounting and other records and the registers required by the Act to be kept by the Company and its subsidiaries, of which we have acted as auditors, have been properly kept in accordance with the provisions of the Act. (b) We have considered the accounts and the auditors’ reports of all the subsidiaries of which we have not acted as auditors, which are indicated in the Note 32 to the financial statements. (c) We are satisfied that the accounts of the subsidiaries that have been consolidated with the Company’s financial statements are in form and content appropriate and proper for the purposes of the preparation of the financial statements of the Group and we have received satisfactory information and explanations required by us for those purposes. (d) The audit reports on the accounts of the subsidiaries did not contain any qualification or any adverse comment made under Section 174(3) of the Act. OTHER REPORTING RESPONSIBILITIES Our audit was made for the purpose of forming an opinion on the financial statements taken as a whole. The information set out in Note 38 on page 283 to the financial statements has been compiled by the Company as required by the Bursa Malaysia Securities Berhad Listing Requirements and is not required by the Malaysian Financial Reporting Standards or International Financial Reporting Standards. We have extended our audit procedures to report on the process of compilation of such information. In our opinion, the information has been properly compiled, in all material respects, in accordance with the Guidance on Special Matter No.1, Determination of Realised and Unrealised Profits or Losses in the Context of Disclosures Pursuant to Bursa Malaysia Securities Berhad Listing Requirements, issued by the Malaysian Institute of Accountants and presented based on the format prescribed by Bursa Malaysia Securities Berhad. OTHER MATTERS This report is made solely to the members of the Company, as a body, in accordance with Section 174 of the Companies Act, 1965 in Malaysia and for no other purpose. We do not assume responsibility to any other person for the content of this report. KPMG Firm Number: AF 0758 Chartered Accountants CHONG DEE SHIANG Approval Number: 2782/09/16(J) Chartered Accountant Petaling Jaya, Date: 19 February 2016 ANNUAL REPORT 2015 285 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STAKEHOLDER MANAGEMENT COMMUNICATION PDB defines stakeholders as those who may be affected by or have an effect or influence on its business and operations. Each year, the Company will monitor and assess its stakeholders based on the publicity generated about the Company, smoothness in receiving the approval to run its business and operations, market sentiments towards the Company’s performances, and feedback from internal stakeholders. PDB is honoured to be part of the daily lives of the people in the country whom the Company engages with, at both individual and organisational levels. PDB has introduced various formal and informal channels of communication with each of its stakeholder groups in order to understand their needs and concerns on matters related to PDB’s business and operations. The Company’s goal is to manage its stakeholders’ expectations effectively to achieve sustainable long term relationships. During the year under review, the Company has strategically engaged with its stakeholders via the following communication channels:Stakeholders Name of the Engagements PDB Board of Directors Official/Formal Meeting Board Away Day Quarterly Annually Board Site Visit Annually Government Authorities/Regulatory Bodies • State Governments •MOF •MDTCC •CUSTOMS Frequency Ad hoc Monthly •MPIC Weekly/Quartely/ Ad Hoc Bi-Annually/ Quartely/Ad-Hoc Ad hoc Ad hoc Ad hoc Ad hoc Ad hoc Ad hoc Ad hoc Ad hoc Ad hoc Annually •MPOB •EPU •PEMANDU •KLCH •BOMBA •MHA • LPTC (SPAD) • Land Office • Municipal Council • PDB Facilities’ Visits Formal and Informal Meetings/Dialogue Sessions/Forums/ Sharing Sessions/Networking/Terminal Visits Industry Association Formal Meetings Networking Ad hoc Ad hoc Vendors/Suppliers Business Reviews Forums Sharing Sessions Annually Quarterly Ad hoc PETRONAS DAGANGAN BERHAD 286 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Customers Customer Feedback Management Mesralink Loyalty Programmes Events/Dialogues/Roadshows/Engagement Sessions Daily Daily Regularly Regularly Media Press Releases Press Conferences Media Coverages Regularly Regularly Regularly Social Media Engagement with social media practitioners Promotion via PDB's official Twitter, Facebook, Instagram and YouTube accounts Regularly Daily Employees Townhalls Top Management Message Employee Satisfaction Survey Dialogues Intranet and Newsletters Employee Engagement Programmes PDBeat Club LIFE of PI Annually Monthly Annually Regularly Regularly Regularly Regularly Regularly Academics Talent Sourcing Quarterly Business Partners Progress Report Annual and Sustainability Reports Corporate Presentations Signing Ceremonies Regularly Annually Ad hoc Ad hoc Union Persatuan Pengusaha Stesen Minyak PETRONAS Malaysia KAPENAS Ad hoc Quaterly JV Partners BOD Meetings Management Meetings Operations Meetings Networking NGOs Formal Meetings Shareholders and Investment Community AGM Analyst Briefings Formal Meetings PDB Facilities’ Visits Networking sessions Bi-Annually Bi-Annually Quarterly Annually Ad hoc Annually Quarterly Ad-hoc Annually Quaterly ANNUAL REPORT 2015 287 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS Stakeholder Management Communication (continued) Professional Bodies:•Auditors •MSWG •MIRA •Bursa •NIOSH Formal Meetings Formal Meetings/Networking Sessions Workshops/Formal Meetings Formal Meetings Formal Meetings Ad hoc Ad hoc/Annually Ad hoc Ad hoc Ad hoc Community Website Annual and Sustainability Reports Visits, Seminars and Joint Activities Community Engagement Activities Daily Annually Ad hoc Regularly Public Website Mesralink Annual and Sustainability Reports Campaign and Roadshows Regularly Daily Annually Regularly STRATEGIC ENGAGEMENT The Government relations scope of activities are focused on strengthening the professional networking relationship with the related authorities for the benefit of PDB’s interests. The scope includes implementing and executing Government related activities, coordinating and conducting meetings with the authorities as well as facilitating interaction and leading engagements with the local Government. In addition to this, the Government relations personnel work hand in hand with business lines and the management to resolve issues with relevant parties. PETRONAS DAGANGAN BERHAD 288 INSPIRING CHANGE BUSINESS OVERVIEW AUTHORISED AND ISSUED SHARE CAPITAL SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION AS AT 10 FEBRUARY 2016 Authorised Share Capital Issued and Paid-up Share Capital Class of Shares Voting Rights : RM1,000,000,000 : RM993,454,000 comprising 993,454,000 ordinary shares of RM1.00 each : Ordinary Shares of RM1.00 each : One Vote Per Ordinary Share (On A Poll) ANALYSIS OF SHAREHOLDINGS AS AT 10 FEBRUARY 2016 Size of Holdings Less than 100 100 – 1,000 1,001 – 10,000 10,001 – 100,000 100,001 to less than 5% of issued shares 5% and above of issued shares No. of Holders % of Total Shareholders No. of Shares % of Total Shares 171 1,754 4,523 523 199 1 2.39 24.46 63.07 7.29 2.78 0.01 1,390 1,194,517 12,168,337 18,346,239 267,739,517 694,004,000 0.00 0.12 1.22 1.85 26.95 69.86 7,171 100.00 993,454,000 100.00 ANNUAL REPORT 2015 289 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS analysis of shareholdings (continued) CLASSIFICATION OF SHAREHOLDERS As at 10 February 2016 No. of Holders Category % of Total Shareholdings No. of Shares Malaysian Foreign Malaysian Foreign Malaysian Foreign 5,739 67 16,584,879 429,224 1.67 0.04 45 1 114,311,600 28 11.50 0.00 1 188 7 565 0 4 0 554 1,400 4,747,302 7,423,300 768,853,212 0 690,000 0 80,413,055 0.00 0.48 0.75 77.39 0.00 0.08 0.00 8.09 6,545 626 911,921,693 81,532,307 91.79 8.21 •Individuals • Body Corporate a. Banks/Finance Companies b. Investment Trusts/Foundation/ Charities c. Other types of companies • Government Agencies/Institutions •Nominees LIST OF SUBSTANTIAL SHAREHOLDERS As at 10 February 2016 Direct 1. CIMB Group Nominees (Tempatan) Sdn Bhd (Exempt AN for Petroliam Nasional Berhad) (Exempt AN for Petroliam Nasional Berhad (PRF)) 2. Employees Provident Fund Board Indirect No. of Shares % of Total Shares No. of Shares % of Total Shares 694,004,000 69.86 200,900* 0.02 50,336,400 5.07 0.00 0.00 * Deemed interest in 200,900 shares of PETRONAS for Petroleum Research Fund held through CIMB Group Nominees (Tempatan) Sdn Bhd pursuant to Section 6A of the Companies Act, 1965. PETRONAS DAGANGAN BERHAD 290 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION LIST OF DIRECTORS’ SHAREHOLDINGS As at 10 February 2016 No. Name 1. 2. 3. 4. 5. 6. 7. 8. Md Arif Mahmood Mohd Ibrahimnuddin Mohd Yunus Lim Beng Choon Vimala V. R. Menon Datuk Anuar Ahmad Erwin Miranda Elechicon Nuraini Ismail Ir Mohamed Firouz Asnan No. of Shares % of Total Shareholding Nil 3,000 Nil Nil Nil Nil Nil Nil Nil 0.00 Nil Nil Nil Nil Nil Nil No. of Shares % of Total Shareholding 3,000 Nil 2,000 2,000 Nil Nil Nil Nil Nil Nil 0.00 Nil 0.00 0.00 Nil Nil Nil Nil Nil Nil LIST OF MANAGEMENT’S SHAREHOLDINGS As at 10 February 2016 No. Name 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Mohd Ibrahimnuddin Mohd Yunus Puteri Liza Elli Sukma Shaharuddin Muhammad Sidek Lu Jia Lih Zubair Abdul Razak Mohd Shobri Abu Bakar Manisah Shaari Hasnizaini Mohd Zain Tariq Ashra Sulaiman Ruziah Azdi Abdul Rahman ANNUAL REPORT 2015 291 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS LIST OF THIRTY LARGEST SHAREHOLDERS AS AT 10 FEBRUARY 2016 No. of Shares % of Total Shares 694,004,000 69.86 48,307,900 4.86 46,278,600 4.66 11,203,400 1.13 8,650,700 0.87 8,248,800 0.83 7,949,400 0.80 6,831,700 0.69 KUMPULAN WANG PERSARAAN (DIPERBADANKAN) 5,465,800 0.55 MALAYSIA NOMINEES (TEMPATAN) SENDIRIAN BERHAD 5,031,100 0.51 4,906,800 0.49 4,380,700 0.44 4,014,086 0.40 3,952,500 0.40 3,708,700 0.37 3,669,562 0.37 Name 1. CIMB GROUP NOMINEES (TEMPATAN) SDN BHD (EXEMPT AN FOR PETROLIAM NASIONAL BERHAD) 2. CITIGROUP NOMINEES (TEMPATAN) SDN BHD (EMPLOYEES PROVIDENT FUND BOARD) 3. AMANAHRAYA TRUSTEES BERHAD (AMANAH SAHAM BUMIPUTERA) 4. AMANAHRAYA TRUSTEES BERHAD (AMANAH SAHAM WAWASAN 2020) 5. AMANAHRAYA TRUSTEES BERHAD (AMANAH SAHAM MALAYSIA) 6. AMANAHRAYA TRUSTEES BERHAD (AMANAH SAHAM DIDIK) 7. AMANAHRAYA TRUSTEES BERHAD (AS 1MALAYSIA) 8. CARTABAN NOMINEES (ASING) SDN BHD (EXEMPT AN FOR STATE STREET BANK & TRUST COMPANY (WEST CLT OD67)) 9. 10. (GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD (PAR 1)) 11. HSBC NOMINEES (ASING) SDN BHD (BBH AND CO BOSTON FOR VANGUARD EMERGING MARKETS STOCK INDEX FUND) 12. AMANAHRAYA TRUSTEES BERHAD (PUBLIC ISLAMIC SELECT ENTERPRISES FUND) 13. HSBC NOMINEES (ASING) SDN BHD (EXEMPT AN FOR JPMORGAN CHASE BANK, NATIONAL ASSOCIATION (U.S.A.)) 14. DB (MALAYSIA) NOMINEE (ASING) SDN BHD (BNYM SA/NV FOR PEOPLE’S BANK OF CHINA (SICL ASIA EM)) 15. AMANAHRAYA TRUSTEES BERHAD (PUBLIC ISLAMIC DIVIDEND FUND) 16. HSBC NOMINEES (ASING) SDN BHD (EXEMPT AN FOR THE BANK OF NEW YORK MELLON (MELLON ACCT)) PETRONAS DAGANGAN BERHAD 292 INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION No. of Shares % of Total Shares PERMODALAN NASIONAL BERHAD 3,391,100 0.34 CARTABAN NOMINEES (TEMPATAN) SDN BHD 3,265,000 0.33 2,432,000 0.24 2,340,000 0.24 PERTUBUHAN KESELAMATAN SOSIAL 2,297,200 0.23 HSBC NOMINEES (ASING) SDN BHD 2,214,900 0.22 2,160,700 0.22 2,000,000 0.20 Name 17. 18. (EXEMPT AN FOR EASTPRING INVESTMENTS BERHAD) 19. MAYBANK NOMINEES (TEMPATAN) SDN BHD (MAYBANK TRUSTEES BERHAD FOR PUBLIC REGULAR SAVINGS FUND (N14011940100) 20. MAYBANK NOMINEES (TEMPATAN) SDN BHD (MAYBANK TRUSTEES BERHAD FOR PUBLIC ITTIKAL FUND (N14011970240) 21. 22. (EXEMPT AN FOR JPMORGAN CHASE BANK, NATIONAL ASSOCIATION (JPMELAB AIF APG)) 23. CARTABAN NOMINEES (ASING) SDN BHD (GIC PRIVATE LIMITED FOR GOVERNMENT OF SINGAPORE (C)) 24. MAYBANK NOMINEES (TEMPATAN) SDN BHD (SETIAUSAHA KERAJAAN PULAU PINANG) 25. STATE FINANCIAL SECRETARY SARAWAK 2,000,000 0.20 26. FOH CHONG & SONS SDN BHD 1,884,000 0.19 CITIGROUP NOMINEES (ASING) SDN BHD 1,875,800 0.19 STATE SECRETARY KEDAH INCORPORATED 1,800,000 0.18 AMANAHRAYA TRUSTEES BERHAD 1,791,000 0.18 1,772,700 0.18 27. (EXEMPT AN FOR CITIBANK NEW YORK (NORGES BANK 14)) 28. 29. (PUBLIC ISLAMIC SECTOR SELECT FUND) 30. AMANAHRAYA TRUSTEES BERHAD (PUBLIC ISLAMIC EQUITY FUND) ANNUAL REPORT 2015 293 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS NET BOOK VALUE OF LAND & BUILDINGS OF PDB COMPANY Freehold CENTRAL REGION NORTHERN REGION SOUTHERN REGION EAST COAST REGION SARAWAK SABAH HEADQUARTER Grand Total 294 Area (sq. ft.) No. of Lots Area (sq. ft.) 86 41 43 46 37 27 1 5,321,836 3,883,115 1,514,640 1,688,456 1,679,205 2,305,475 17,939,413 668,297 242,731 431,183 100,603 35,256 35,781 23,352 200 126 185 86 40 34 1 9,664,003 7,566,210 7,096,701 3,267,967 1,760,507 2,491,088 17,939,413 295,121 158,529 181,027 111,653 63,917 52,269 1,653 281 34,332,140 1,537,203 672 49,785,889 864,169 No. of Lots 114 85 142 40 3 7 - 4,342,167 3,683,095 5,582,061 1,579,511 81,302 185,613 - 267,311 51,165 76,232 35,724 33,131 32,987 23,352 391 15,453,749 519,902 400,986 191,566 354,951 64,879 2,125 2,794 1,017,301 Building Net Book Value of Buildings (RM’000) Area (sq. ft.) No. of Lots Total Land Net Book Value of Land (RM’000) Net Book Value of Land (RM’000) Net Book Value of Land (RM’000) PETRONAS DAGANGAN BERHAD Leasehold INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT USAGE OF LAND PROPERTIES* Klang Valley Bulk Distribution Terminal Depot ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION LPG Storage & Bottling Plant Multi Product Pipeline Service Station Training Centre & Service Station Warehouse Vacant Land Grand Total CENTRAL REGION NORTHERN REGION SOUTHERN REGION EAST COAST REGION SARAWAK SABAH HEADQUARTER – 3 – – 3 3 – 2 – – – – – – – – – 1 – – – – – – – – – 1 190 114 175 79 35 30 – 1 – – – – – – – – – 1 – – – 7 9 10 5 2 1 – 200 126 185 86 40 34 1 Grand Total 9 2 1 1 623 1 1 34 672 * Build on Freehold and Leasehold land only. **The remaining stations and depots were built on land on operating and prepaid leases. ANNUAL REPORT 2015 295 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS LIST OF TOP 10 LANDED PROPERTIES AS AT 31 DECEMBER 2015 Name of facilities and location PSS JLN KOLAM AYER AMPANG Lot 36904, Jalan Kolam Air Lama, 68000 Ampang, Kuala Lumpur Net Book Value (RM) 11,925,292 PSS KM 58 KL-KARAK H/WAY Lot 8207 Mukim Bentong, Daerah Bentong, 28400 Bentong, Pahang 8,591,234 PSS TELAGA HARBOUR PARK Petronas Service Station, Harbour Park Langkawi, Pantai Kok, 07000 Padang Matsirat, Kedah 7,837,675 PSS PLUS/BESRAYA HIGHWAY PGS KM 305 PLUS Arah Selatan, Lot 896, GRN 46223, Mukim Kajang, 43650 Hulu Langat, Selangor 7,325,230 PRAI BOTTLING PLANT PETRONAS Dagangan Berhad, Prai Fuel Terminal, Lot 93, Prai Industrial Area, 13600 Prai, Penang 7,256,915 PSS KM0.7 BESRAYA KM 0.7, Lebuhraya Sg. Besi, 43300 Seri Kembangan, Selangor 5,941,693 PSS BKT ANTARABANGSA (HYPERSTATION) Lot PT 3429, Jalan Wangsa 2, Bukit Antarabangsa, 68000 Ampang, Selangor 5,142,014 PSS NKVE-DAMANSARA BOUND Lot 15385 Km 15.3 NKVE-Damansara Bound, 47000 Sungai Buloh, Selangor 4,991,372 PSS FEDERAL-HIGHWAY (KLANG BOUND) KM 12.3 Lebuhraya Persekutuan Arah Klang, Seksyen 15, 40200 Shah Alam, Selangor 4,195,732 PSS KILIMU RANAU Part Of Lot N.T 063021303, Kg Kilimu, Jalan Ranau-Poring, 89300 Ranau, Sabah 4,145,523 PETRONAS DAGANGAN BERHAD 296 INSPIRING CHANGE BUSINESS OVERVIEW NOTICE OF ANNUAL GENERAL MEETING SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION NOTICE IS HEREBY GIVEN THAT the 34th Annual General Meeting of PETRONAS Dagangan Berhad (“the Company”) will be held at the Sapphire Ballroom, Level 1, Mandarin Oriental Kuala Lumpur, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia on Wednesday, 20 April 2016 at 10.00 a.m. for the following purposes: AGENDA As Ordinary Business 1. To receive the Audited Financial Statements for the financial year ended 31 December 2015 together with the Reports of the Directors and Auditors thereon. Please refer to Explanatory Note A. 2. To re-elect the following Directors who retire in accordance with Article 93 of the Company’s Articles of Association and, being eligible, offer themselves for re-election: (a) Nuraini binti Ismail (b) Lim Beng Choon (Resolution 1) (Resolution 2) 3. To re-elect the following Directors who retire in accordance with Article 96 of the Company’s Articles of Association and, being eligible, offer themselves for re-election: (a) Md Arif bin Mahmood (b) Ir Mohamed Firouz bin Asnan (Resolution 3) (Resolution 4) Please refer to Explanatory Note B. 4. To approve the Directors’ fees of RM723,000.00 payable to Non-Executive Directors for the financial year ended 31 December 2015. (Resolution 5) Please refer to Explanatory Note C. 5. To approve the Directors’ fees of up to RM902,000.00 with effect from 1 January 2016 until the next Annual General Meeting of the Company payable to Non-Executive Directors. (Resolution 6) Please refer to Explanatory Note C. 6. To re-appoint Messrs. KPMG, as Auditors of the Company for the financial year ending 31 December 2016 and to authorise the Directors to fix their remuneration. (Resolution 7) Please refer to Explanatory Note D. 7. To transact any other business for which due notice has been given. By Order of the Board HASNIZAINI BINTI MOHD ZAIN (LS 0009780) YEAP KOK LEONG (MAICSA 0862549) Company Secretaries Kuala Lumpur 22 March 2016 ANNUAL REPORT 2015 297 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS notice of annual general meeting (continued) NOTES: Proxy and/or Authorised Representative 1. 2. For the purposes of determining a member who shall be entitled to attend and vote at the forthcoming 34th Annual General Meeting (“AGM”), the Company shall be requesting the Record of Depositors as at 12 April 2016. Only a depositor whose name appears on the Record of Depositors as at 12 April 2016 shall be entitled to attend and vote at the meeting as well as for appointment of proxy(ies) to attend and vote on his/her stead. A member of the Company entitled to attend and vote at the meeting may appoint not more than two proxies to attend and vote on his behalf. A proxy may but need not be a Member of the Company and a Member may appoint any person to be his proxy without limitation and the provision of Section 149(1)(b) of the Companies Act, 1965 shall not apply to the Company. There shall be no restriction as to the qualification of the proxy. 3. Where a member of the Company is an authorised nominee as defined under the Securities Industry (Central Depositories) Act, 1991 (“SICDA”), it may appoint at least one proxy but not more than two proxies in respect of each Securities account it holds with ordinary shares of the Company standing to the credit of the said Securities accounts. 6. The instrument appointing a proxy shall be in writing under the hand of the appointer or his attorney duly authorised in writing or if the appointer is a corporation either under seal or under the hand of an officer or attorney duly authorised and must be deposited at the Company’s Share Registrar, Symphony Share Registrars Sdn. Bhd., Level 6, Symphony House, Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor, Malaysia, not less than 48 hours before the time fixed for holding the meeting. 7. If the Proxy Form is signed under the hand of an officer duly authorised, it should be accompanied by a statement reading “signed as authorised officer under Authorisation Document which is still in force, no notice of revocation having been received”. If the Proxy Form is signed by an attorney duly appointed under a power of attorney, it should be accompanied by a statement reading “signed under Power of Attorney which is still in force, no notice of revocation having been received”. A copy of the Authorisation Document or the Power of Attorney, which should be valid in accordance with the laws of the jurisdiction in which it was created and is exercised, should be enclosed with this Proxy Form. Explanatory Notes Note A Audited Financial Statements for the Financial Year Ended 31 December 2015 4. Where a member of the Company is an exempt authorised nominee which holds ordinary shares in the Company for the omnibus account, there is no limit to the number of proxies which the exempt authorised nominee may appoint in respect of each omnibus account it holds. An exempt authorised nominee refers to an authorised nominee defined under the SICDA which is exempted from compliance with the provision of subsection 25A(1) of SICDA. The audited financial statements are laid before the shareholders pursuant to the provisions of Section 169(1) and (3) of the Companies Act, 1965. The same is for discussion and not put forward for voting. 5. Where a member or the authorised nominee appoints two proxies, or where an exempt authorised nominee appoints two or more proxies, the proportion of shareholdings to be represented by each proxy must be specified in the instrument appointing the proxies. Article 93 of the AA provides that one-third of the Directors of the Company for the time being shall retire by rotation at an AGM of the Company provided always that all Directors, shall retire from office once at least in each three years but shall be eligible for re-election at the AGM. PETRONAS DAGANGAN BERHAD 298 Note B Re-election of Directors who retire in accordance with Article 93 and Article 96 of the Company’s Articles of Association (“AA”) INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION Article 96 of the AA provides, amongst others, that the Board shall have the power to appoint any person to be a Director to fill a casual vacancy or as an addition to the existing Board, and that any Director so appointed shall hold office until the next following AGM and shall then be eligible for re-election. The Nomination and Remuneration Committee of the Company determines the eligibility of each director standing for re-election at the AGM based on the performance of the Directors, taking into account the results of their latest Board Evaluation, contribution to the Board through their skills, experience, strengths and qualities, level of independence and ability to act in the best interest of the Company in decision making. The profiles of the retiring Directors are set out in the Profile of the Board of Directors on pages 044 to 051 of the 2015 Annual Report. The Board endorsed the Nomination and Remuneration Committee’s recommendation that the Directors who retire in accordance with Article 93 and Article 96 of the AA are eligible to stand for re-election. Note C Non-Executive Directors’ Fees The remuneration structure of the Non-Executive Directors (“NEDs”) of the Company is as follows: The shareholders at the last AGM held on 15 April 2015 approved RM664,000.00 per annum as Directors’ fees for the financial year ended 31 December 2014. Details of the fees payable to the NEDs for the financial year ended 31 December 2015 are enumerated on page 168 of the 2015 Annual Report. The Directors’ fees proposed for the financial year ending 31 December 2016 and payment of the fees from 1 January 2017 until the conclusion of the next AGM (“FYE2016/2017”) are calculated based on the number of scheduled Board’s and Board Committees’ meetings and assumption that all the NEDs will remain in office until the next AGM. This resolution is to facilitate payment of the Directors’ fees for FYE2016/2017. The Board will seek shareholders’ approval at the next AGM in the event the Directors’ fees proposed is insufficient due to an increase in the number of the Board’s and Board Committees’ meetings and/or increase in the Board size. Note D Re-appointment of Auditors The Board at its meeting held on 19 February 2016 endorsed for the re-appointment of Messrs. KPMG as External Auditors of the Company for the financial year ending 31 December 2016 be presented to the shareholders for approval. • Monthly fixed fees for duties as Director/Chairman; and • Meeting allowance for each meeting attended. The Directors’ fees and meeting allowance for Md Arif Mahmood, Nuraini Ismail and Ir Mohamed Firouz Asnan, being the Non-Independent Non-Executive Directors who are also employees of Petroliam Nasional Berhad (“PETRONAS”) and holding positions of Vice President and above are paid directly to PETRONAS. ANNUAL REPORT 2015 299 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS STATEMENT ACCOMPANYING NOTICE OF ANNUAL GENERAL MEETING PURSUANT TO PARAGRAPH 8.27(2) OF THE MAIN MARKET LISTING REQUIREMENTS OF BURSA MALAYSIA SECURITIES BERHAD The following are Directors retiring pursuant to Articles 93 and 96 of the Company’s Articles of Association: 1. The Directors who are standing for re-election pursuant to Article 93 of the Company’s Articles of Association are as follows:• Nuraini binti Ismail • Lim Beng Choon Resolution 1 Resolution 2 2. The Directors who are standing for re-election pursuant to Article 96 of the Company’s Articles of Association are as follows:• Md Arif bin Mahmood • Ir Mohamed Firouz bin Asnan Resolution 3 Resolution 4 The profiles of the respective Directors who are standing for re-election as stated in the Notice of 34th Annual General Meeting are set out in the Profile of the Board of Directors on pages 044 to 051 of this Annual Report. The details of the Directors’ interests in the securities of the Company as at 10 February 2016 are stated on page 291 of this Annual Report. PETRONAS DAGANGAN BERHAD 300 INSPIRING CHANGE ADMINISTRATIVE DETAILS BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION PETRONAS DAGANGAN BERHAD 34TH ANNUAL GENERAL MEETING REGISTRATION (1) Registration will start at 8.15 a.m. on 20 April 2016 in front of the Sapphire Ballroom, Level 1, Mandarin Oriental Kuala Lumpur, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia. (2) Please produce your original Identity Card (“IC”) to the registration staff for verification. Please make sure you collect your IC thereafter. (3) Upon verification, you are required to write your name and sign on the Attendance List placed on the registration table. (4) You will also be given an identification tag. No person will be allowed to enter the meeting room without the identification tag. There will be no replacement in the event that you lose or misplace the identification tag. (5) No person will be allowed to register on behalf of another person, even with the original IC of that person. (6) The registration counter will handle only verification of identity and registration. HELP DESK (7) Please proceed to the Help Desk for any clarification or enquiry. (8) The Help Desk will also handle revocation of proxy’s appointment. PARKING (9) Please take note that PDB will not be giving cash reimbursements for parking this year. Instead, you are advised to park at Levels P2 and P4 of Mandarin Oriental Kuala Lumpur and car park opposite Ascott Kuala Lumpur (KLCC Management). Please bring along your parking ticket for validation at the counter near the Sapphire Ballroom. (10) By validating the parking ticket, you will not be charged for parking when you leave. Please be advised that the ticket would expire by 4 p.m. on 20 April 2016. Any additional costs incurred for parking after 4 p.m. will not be borne by PDB. (11) Please be advised that PDB will not reimburse any parking costs incurred at any other location. As such, please observe the parking areas mentioned in Item 9 above. ANNUAL REPORT (12) PDB’s Annual Report for Financial Year 2015 is available on: http://www.bursamalaysia.com http://www.mymesra.com.my ANNUAL REPORT 2015 301 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS CORPORATE DIRECTORY HEAD OFFICE Level 30-33, Tower 1, PETRONAS Twin Towers Kuala Lumpur City Centre, 50088 Kuala Lumpur Tel : (+603)-2051 5000 Fax : (+603)-2026 5505 REGIONAL OFFICES CENTRAL REGION SOUTHERN REGION SARAWAK REGION Level 12, Menara Dayabumi Jalan Sultan Hishamuddin P. O. Box 11946 50762, Kuala Lumpur Tel: (+603)-2783 6000 Fax: (+603)-2260 1527 1st & 2nd Floor Bangunan PETRONAS Lot 12106, Bandar Baru UDA Km 7, Jalan Skudai 81200, Johor Bahru, Johor Tel: (+607)-233 6000 Fax: (+607)-233 6001 3rd & 4th Floor Wisma Naim Lot 2679, Jalan Rock 93200, Kuching, Sarawak Tel: (+6082)-255 200 Fax: (+6082)-412 712 Officer in Charge: Mohd Ajmi Abdi NORTHERN REGION Lot No. 93 Prai Industrial Estate 13600, Prai, Pulau Pinang Tel: (+604)-390 7291/7201 Fax: (+604)-399 0211 Manager in Charge: Shuhaimi Hashim PETRONAS DAGANGAN BERHAD 302 Manager in Charge: Badruldin Isami Ibrahim EASTERN REGION Manager in Charge: Johnnes Gobli anak Jien SABAH REGION A-39 & A-43, Jalan Haji Abdul Aziz 25000, Kuantan, Pahang Tel: (+609)-513 7022/7099 Fax: (+609)-514 4040 Lot 7AF01-7AF13, Block A, Level 7 Karamunsing Complex 88300, Kota Kinabalu, Sabah Tel: (+6088)-525 777 Fax: (+6088)-269 817 Manager in Charge: Azri Othman Manager in Charge: Tuan Ameran Tuan Yaacob INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY GLOSSARY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION ABC Anti-Bribery and Corruption EPM Employee Performance Management AEF Advanced Energy Formula EPU Economic Planning Unit AGM Annual General Meeting ERP Emergency Response Plan ALARP As Low As Reasonably Practicable ERT Emergency Response Team AMG Aufrecht, Melcher and Großaspach EVP Executive Vice President ANGKASA Angkatan Koperasi Kebangsaan Berhad FAR Fatal Accident Rate AOD Aviation Operations Department APH Aspiring Professional Hauler FBM KLCIFTSE Bursa Malaysia Kuala Lumpur Composite Index ASB Asian Supply Base Sdn Bhd FLTO Fuel and LPG Terminal Operations ATM(s) Automatic Teller Machine(s) FMD Fleet Management Department bblbarrel FRDM Fire and Rescue Department of Malaysia/“BOMBA” Board The Board of Directors of PDB bpd Barrels per day Bursa Malaysia Bursa Malaysia Securities Berhad CEO Chief Executive Officer CFO Chief Financial Officer GroupPETRONAS Dagangan Berhad and Subsidiaries CHRA Chemical Health Risk Assessment Group HSE Group Health Safety and Environment CIA Communication in Action GST Goods and Services Tax CIAP Corporate Integrity Action Pledge HAZMAT Hazardous Material CIO Chief Integrity Officer HEMPHazards and Effects Management Process CLASSClassification, Labelling and Safety Data Sheet of Hazardous Chemicals GEESGraduate Employability Enhancement Scheme GHG Greenhouse gas HR Human Resource CO2 Carbon Dioxide HRMD Human Resource Management Division CoBE Code of Conduct and Business Ethics HSE Health, Safety and Environment CP Community Point CRM Customer Relationship Management HSEMSHealth, Safety and Environment Management System CSR Corporate Social Responsibility ICOP Industry Code of Practise CUSTOMS Royal Malaysian Customs Department IMD International Marketing Department DBE Downstream Business Excellence INSEADInstitut Européen d’Administration des Affaires DCICDownstream Continuous Improvement Convention DOSHDepartment of Occupational Health and Safety DYMM Duli Yang Maha Mulia ISOInternational Organization for Standardization (ISO) JKJR Jabatan Keselamatan Jalan Raya JPAM Jabatan Pertahanan Awam Malaysia ANNUAL REPORT 2015 303 INSPIRING CHANGE KEY MESSAGES CORPORATE DISCLOSURES BUSINESS STRATEGIES LEADERSHIP FINANCIAL REVIEW ACHIEVEMENTS GLOSSARY (continued) KAPENASKesatuan Kakitangan Petroliam Nasional Berhad MINDEF Ministry of Defense MLNG Malaysia Liquified Natural Gas KDU Kolej Damansara Utama MMLR Main Market Listing Requirements KL Kuala Lumpur MOFMinistry of Finance KLCC Kuala Lumpur City Centre MOPS KLCH/DBKLKuala Lumpur City Hall/Dewan Bandaraya Kuala Lumpur Mean off Platts Straits MOSTIMinistry of Science, Technology and Innovation KLIA Kuala Lumpur International Airport KPMG Messrs KPMG MPICMinistry of Plantation, Industries and Commodities KVDT Klang Valley Distribution Terminal MPOB Malaysia Plam Oil Board LDSB Lub Dagangan Sdn Bhd MPP Multiproduct Pipeline LED Light Emitting Diode MS830 Malaysian Standard 830 LIFE Lubricant Integration For Excellence MSOSHMalaysian Society for Occupational Safety & Health LIFE of PIListen, Integrate and Facilitate Execution of Potential Ideas LIMALangkawi International Maritime & Aerospace Exhibition NACRANational Annual Corporate Report Awards MT Metric Tonnes LNG Liquified Natural Gas LOPC Loss of Primary Containment NENTNon-Executive Non-Technical Capability LPG Liquified Petroleum Gas NET Non-Executive Technical LPLFRD Low Profile Low Flow Rate Dispenser NGV Natural Gas Vehicle LPTC Land Public Transport Commission LTIF Lost Time Injury Frequency NIOSHNational Institute for Occupational Safety and Health MC Management Committee MCCG 2012Malaysian Code on Corporate Governance 2012 MCDF Malaysian Civil Defence Force MCF Mandatory Control Framework MD/CEOManaging Director/Chief Executive Officer MDP Managerial Development Programme MDTCCMinistry of Domestic Trade, Cooperatives and Consumerism MHA Malaysia Highway Association PETRONAS DAGANGAN BERHAD 304 NLDFNon-Executives Learning and Development Framework NOX Nitrogen Oxides OEADOperational Excellence and Assurance Departments OEM(s) Original equipment manufacturer(s) OPECOrganization of the Petroleum Exporting Countries OSH Occupational Health and Safety PAVSB PETRONAS Aviation Sdn Bhd PCG PETRONAS Chemicals Group Berhad INSPIRING CHANGE BUSINESS OVERVIEW SUSTAINABILITY REPORT ACCOUNTABILITY FINANCIAL STATEMENTS SHAREHOLDERS’ INFORMATION RTOG Road Tanker Operations Guidelines PDB DGPPDB Downstream Grounding Programme SDD Supply and Distribution Division SDS Safety Data Sheet PDB or the Company PETRONAS Dagangan Berhad SIRIMStandards and Industrial Research Institute of Malaysia PDBSB PETRONAS Dagangan Sdn Bhd SL1M Skim Latihan 1Malaysia PDBeat PDB Executives Action Team SME Small Medium Enterprise SMK Sekolah Menengah Kebangsaan SOCSO Social Security Organization SOX Sulphur Oxides SPAD Suruhanjaya Pengangkutan Awam Darat TC Time Charter TLLCL Thang Long LPG Company Limited TM Technical Managers PCSB PETRONAS Carigali Sdn Bhd PECASPETRONAS’ Competency-based Assessment System PEMANDU Performance Management Delivery Unit PEPI PETRONAS Energy Philippines, Inc. PETRONAS Petroliam Nasional Berhad PETRONITA The Ladies’ Association of PETRONAS PIM(T)CLPETRONAS International Marketing (Thailand) Co. Limited PLISBPETRONAS Lubricant International Sdn Bhd PLM(M)SBPETRONAS Lubricants Marketing (Malaysia) Sdn Bhd PME Palm – Oil Methyl Ester PMO Project Management Office PP(T)SB PETRONAS Penapisan Terengganu PVPhotovoltaic PVL PETRONAS (Vietnam) Co., Ltd QSR(s) Quick Serve Restaurant(s) RAPIDRefinery and Petrochemical Integrated Development Project TMCATechnical Managers Capability Assessment TRCF Total Recordable Cases Frequency TSER Relations Talent Sourcing and Employee ULG Unleaded Gasoline USA United States of America USD United States Dollar WEBS West Port Bunkering Services YAB Yang Amat Berhormat YB Yang Berhormat YPC Young Professionals’ Club RKP Rakan Khidmat Penghantar ZeTo Zero Tolerance RM Ringgit Malaysia Directors Members of the Board RON Research Octane Number Management Senior Key Personnel of PDB RTM Route to Market ANNUAL REPORT 2015 305 This page has been intentionally left blank PROXY FORM Number of Ordinary Shares Held CDS Account No. I/We Tel: of being a member of PETRONAS Dagangan Berhad (“the Company”) hereby appoint: Full Name (in Block) NRIC/Passport No. Proportion of Shareholdings No. of Shares % Address and/or (delete as appropriate) Full Name (in Block) NRIC/Passport No. Proportion of Shareholdings No. of Shares % Address or failing him/her, the Chairman of the Meeting as my/our proxy to vote for me/us on my/our behalf at the 34th Annual General Meeting of the Company to be held at the Sapphire Ballroom, Level 1, Mandarin Oriental Kuala Lumpur, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia on Wednesday, 20 April 2016 at 10.00 a.m. and at any adjournment thereof. Resolution *Ordinary Business For 1 Re-election of Nuraini binti Ismail as a Director 2 Re-election of Lim Beng Choon as a Director 3 Re-election of Md Arif bin Mahmood as a Director 4 Re-election of Ir Mohamed Firouz bin Asnan as a Director 5 Directors’ Fees of RM723,000.00 payable to Non-Executive Directors for the financial year ended 31 December 2015 6 Directors’ Fees of up to RM902,000.00 with effect from 1 January 2016 until the next Annual General Meeting of the Company payable to Non-Executive Directors 7 Re-appointment of Messrs. KPMG as Auditors of the Company Against * Please refer to the Notice of Annual General Meeting for full details of the proposed Resolutions. (Please indicate with an “X” in the spaces provided whether you wish your vote to be cast for or against the Resolutions. In the absence of specific directions, your proxy will vote or abstain as he/she thinks fit) Date: Signature/Common Seal of Shareholder(s) Notes: 1. For the purposes of determining a member who shall be entitled to attend and vote at the forthcoming 34th Annual General Meeting, the Company shall be requesting the Record of Depositors as at 12 April 2016. Only a depositor whose name appears on the Record of Depositors as at 12 April 2016 shall be entitled to attend and vote at the meeting as well as for appointment of proxy(ies) to attend and vote on his/her stead. 2. A member of the Company entitled to attend and vote at the meeting may appoint not more than two proxies to attend and vote on his behalf. A proxy may but need not be a Member of the Company and a Member may appoint any person to be his proxy without limitation and the provision of Section 149(1)(b) of the Companies Act, 1965 shall not apply to the Company. There shall be no restriction as to the qualification of the proxy. 3. Where a member of the Company is an authorised nominee as defined under the Securities Industry (Central Depositories) Act, 1991 (“SICDA”), it may appoint at least one proxy but not more than two proxies in respect of each Securities account it holds with ordinary shares of the Company standing to the credit of the said Securities accounts. 4. Where a member of the Company is an exempt authorised nominee which holds ordinary shares in the Company for the omnibus account, there is no limit to the number of proxies which the exempt authorised nominee may appoint in respect of each omnibus account it holds. An exempt authorised nominee refers to an authorised nominee defined under the SICDA which is exempted from compliance with the provision of subsection 25A(1) of SICDA. 5. Where a member or the authorised nominee appoints two proxies, or where an exempt authorised nominee appoints two or more proxies, the proportion of shareholdings to be represented by each proxy must be specified in the instrument appointing the proxies. 6. The instrument appointing a proxy shall be in writing under the hand of the appointer or his attorney duly authorised in writing or if the appointer is a corporation either under seal or under the hand of an officer or attorney duly authorised and must be deposited at the Company’s Share Registrar, Symphony Share Registrars Sdn. Bhd., Level 6, Symphony House, Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor, Malaysia, not less than 48 hours before the time fixed for holding the meeting. 7. If the Proxy Form is signed under the hand of an officer duly authorised, it should be accompanied by a statement reading “signed as authorised officer under Authorisation Document which is still in force, no notice of revocation having been received”. If the Proxy Form is signed by an attorney duly appointed under a power of attorney, it should be accompanied by a statement reading “signed under Power of Attorney which is still in force, no notice of revocation having been received”. A copy of the Authorisation Document or the Power of Attorney, which should be valid in accordance with the laws of the jurisdiction in which it was created and is exercised, should be enclosed with this Proxy Form. FOLD HERE AFFIX STAMP HERE Symphony Share Registrars Sdn Bhd Level 6, Symphony House Pusat Dagangan Dana 1 Jalan PJU 1A/46 47301 Petaling Jaya, Selangor Malaysia FOLD HERE ANNUAL REPORT 2015 PETRONAS Dagangan Berhad (88222-D) PETRONAS Dagangan Berhad (88222-D) Level 30-33, Tower 1, PETRONAS Twin Towers, Kuala Lumpur City Centre, 50088 Kuala Lumpur Tel: (03) 2051 5000 • Fax: (03) 2026 5505 www.mymesra.com.my I N S ANNUAL REPORT 2015 P I R PETRONAS Dagangan Berhad I N G
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