2004 Review of Operations Groupe Caisse d`Epargne
Transcription
2004 Review of Operations Groupe Caisse d`Epargne
2004 Groupe Caisse d’Epargne A limited Company governed by a Management Board and a Supervisory Board (Société anonyme à directoire et conseil de surveillance) with share capital of: 6,905,865,632 euros registered in Paris under RC registration number: 383 680 220 Annual Report Caisse Nationale des Caisses d’Epargne 77, boulevard Saint-Jacques – 75673 Paris Cedex 14 – France Tel.: (33) 1 58 40 41 42 - Fax: (33) 1 58 40 48 00 Website: http://www.groupe.caisse-epargne.com Annual Report Isabelle Monin, Céline Lanoux, Franck Girel and Guiraude Lame Contents 2004 02 04 08 CNCE, Paris Message from the Chairmen Senior management ■ A new dimension A new organization 10 ■ Groupe Caisse d’Epargne core business lines 14 ■ Key figures 16 ■ Ambitions for 2007 ■ ■ Commercial Banking 22 23 23 26 27 28 30 32 33 36 38 39 41 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Investment Banking The reference bank for the whole family A new commercial approach Savings and insurance Private asset management Banking services Loans Professional customers The specialist bank for regional development Local authorities and institutions Social housing Social economy Business customers Real-estate professionals 44 50 54 56 ■ ■ ■ ■ Capital markets and financing solutions Asset management Asset custody and services for institutional investors Financial guaranty A Bank Founded on Solidarity and Social Commitment 60 65 67 68 ■ ■ ■ ■ Local and social economy projects The Caisses d’Epargne Foundation for social solidarity Sustainable development Corporate philanthropy and sponsoring Simplified corporate structure of Groupe Caisse d’Epargne The Group’s principal brands 2004 Groupe Caisse d’Epargne A limited Company governed by a Management Board and a Supervisory Board (Société anonyme à directoire et conseil de surveillance) with share capital of: 6,905,865,632 euros registered in Paris under RC registration number: 383 680 220 Annual Report Caisse Nationale des Caisses d’Epargne 77, boulevard Saint-Jacques – 75673 Paris Cedex 14 – France Tel.: (33) 1 58 40 41 42 - Fax: (33) 1 58 40 48 00 Website: http://www.groupe.caisse-epargne.com Annual Report Isabelle Monin, Céline Lanoux, Franck Girel and Guiraude Lame Contents 2004 02 04 08 CNCE, Paris Message from the Chairmen Senior management ■ A new dimension A new organization 10 ■ Groupe Caisse d’Epargne core business lines 14 ■ Key figures 16 ■ Ambitions for 2007 ■ ■ Commercial Banking 22 23 23 26 27 28 30 32 33 36 38 39 41 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Investment Banking The reference bank for the whole family A new commercial approach Savings and insurance Private asset management Banking services Loans Professional customers The specialist bank for regional development Local authorities and institutions Social housing Social economy Business customers Real-estate professionals 44 50 54 56 ■ ■ ■ ■ Capital markets and financing solutions Asset management Asset custody and services for institutional investors Financial guaranty A Bank Founded on Solidarity and Social Commitment 60 65 67 68 ■ ■ ■ ■ Local and social economy projects The Caisses d’Epargne Foundation for social solidarity Sustainable development Corporate philanthropy and sponsoring Simplified corporate structure of Groupe Caisse d’Epargne The Group’s principal brands Simplified Corporate Structure of Groupe Caisse d’Epargne January 1, 2005 450 local savings companies (LSC) The Group’s Principal Brands 80% (shares in LSC) 3.1 million cooperative shareholders Caisses d’Epargne Fédération Nationale des Caisses d’Epargne 20% (CCI)(1) 65% Caisse Nationale des Caisses d’Epargne Commercial Banking Crédit Foncier Banque Sanpaolo Financière OCEOR(2) Subsidiaries and investments Specialized in local banking operations ■ CEFI (3) ■ CNP ■ Ecureuil Vie ■ Ecureuil Assurances IARD (4) ■ GCE Garanties ■ Gestitres, etc. 35% Caisse des Dépôts Investment banking 100% 97.55% IXIS Corporate & Investment Bank 60% 73.9%(5) IXIS Asset Management Group 100%(5) 100% IXIS Investor Services 100% IXIS Financial Guaranty – CIFG 1 - Cooperative investment certificates representing 20% of the capital of the Caisses d’Epargne entitling holders to receive dividends but including no voting rights. 2 - The Financière OCEOR holding company owns the Group’s investments in its overseas banks. 3 - 17.74% held by Sopassure, a 49.98% subsidiary of the CNCE 4 - Formerly Eulia Caution 5 - Direct and indirect interests Design and production W PRINTEL - 33 (0) 1 72 27 01 00 Photos: Grégoire Korganow/ Agence Rapho, Jean-Louis Courtinat, William Parra, Xavier Zimbardo. Cover: Aurélie Fouilleron, IXIS AM Paris Simplified Corporate Structure of Groupe Caisse d’Epargne January 1, 2005 450 local savings companies (LSC) The Group’s Principal Brands 80% (shares in LSC) 3.1 million cooperative shareholders Caisses d’Epargne Fédération Nationale des Caisses d’Epargne 20% (CCI)(1) 65% Caisse Nationale des Caisses d’Epargne Commercial Banking Crédit Foncier Banque Sanpaolo Financière OCEOR(2) Subsidiaries and investments Specialized in local banking operations ■ CEFI (3) ■ CNP ■ Ecureuil Vie ■ Ecureuil Assurances IARD (4) ■ GCE Garanties ■ Gestitres, etc. 35% Caisse des Dépôts Investment banking 100% 97.55% IXIS Corporate & Investment Bank 60% 73.9%(5) IXIS Asset Management Group 100%(5) 100% IXIS Investor Services 100% IXIS Financial Guaranty – CIFG 1 - Cooperative investment certificates representing 20% of the capital of the Caisses d’Epargne entitling holders to receive dividends but including no voting rights. 2 - The Financière OCEOR holding company owns the Group’s investments in its overseas banks. 3 - 17.74% held by Sopassure, a 49.98% subsidiary of the CNCE 4 - Formerly Eulia Caution 5 - Direct and indirect interests Design and production W PRINTEL - 33 (0) 1 72 27 01 00 Photos: Grégoire Korganow/ Agence Rapho, Jean-Louis Courtinat, William Parra, Xavier Zimbardo. Cover: Aurélie Fouilleron, IXIS AM Paris Groupe Caisse d’Epargne A major universal bank offering a complete range of services to all types of customers As one of the front-ranking major French banks, Groupe Caisse d’Epargne offers a full range of business activities and services associated with commercial and investment banking. This enables the Group to satisfy the needs of all types of clientele: individual, professional and corporate customers, financial institutions, local authorities, entities active in the social economy, and real-estate professionals. Leading positions in both commercial and investment banking activities With a total of 26 million customers in France, Groupe Caisse d’Epargne is one of the top three banking institutions in several market segments: savings, life insurance and loans to individual customers, real-estate, the financing of local authorities, regional venture capital, asset management, and custody services. Present in the major financial centres worldwide, the Group is no.1 in French institutional asset management, no.1 as dealer for euro-denominated structured private placements, no.1 in Europe (and no.4 worldwide) in real-estate asset management services. An extremely sound financial profile Groupe Caisse d’Epargne’s financial profile—with capital funds of ¤18 billion for total assets of almost ¤544 billion, net banking income of ¤9 billion and a net earning capacity of ¤1.9 billion, with retail banking activities accounting for more than 70% of the earning capacity— enables the Group to benefit from one of the highest credit ratings enjoyed by any French banking institution: AA / Aa2 / AA. Groupe Caisse d’Epargne ■ 1 Message from the Chairmen Jacques Mouton Chairman of the Supervisory Board of the Caisse Nationale des Caisses d’Epargne (left) Charles Milhaud Chairman of the Management Board of the Caisse Nationale des Caisses d’Epargne (right) Last year, we announced that 2003 was an historic year for Groupe Caisse d’Epargne… So what words can we use to qualify 2004? Looking back on every year since 1999, we could easily describe each one as “historic” and we are indeed extremely proud of the progress achieved over the past five years. Following the acquisition of IXIS investment bank, Groupe Caisse d’Epargne became a major universal bank in 2004, one of the front-ranking all-purpose banks in France. That same year, Banque Sanpaolo (a bank specialized in the SME market segment) and Entenial (acquired by Crédit Foncier) came to join the Group structure to reinforce the commercial banking division. 2 ■ “ “ A Group focused on growth The successful completion of these steps confirms the Group’s vocation as a multi-brand, multi-business financial institution active in all market segments with an extensive range of products and services. The bank benefits from front-ranking positions in all its core business activities and, through its investment banking division, is present in all the major international financial markets. At the same time, we have pursued a policy of strategic partnerships with major institutions: Macif and Maif in areas related to insurance, personal assistance and support services, or the investment bank Lazard in the primary equities market. The partnership with Lazard was further reinforced in March 2005 with the signature of a financial and industrial agreement. After the successful completion of our previous strategic plan, the Group has again set itself an extremely ambitious programme for the next three years. Presented in November 2004 at an extraordinary convention in Paris attended by nearly 5,000 employees, this new strategic plan translates a determined focus on continued growth. It aims at combining sustained growth with high levels of profitability, promoting synergies and the potential of a Group as a resolutely multibrand, multi-business and multi-channel financial institution, achieving a high level of quality and operational efficiency and to make its commitment to society a factor that sets it apart from other financial institutions. In its commercial banking activities, the main thrust of future growth will be driven by a transparent, competitive (and even revolutionary!) range of products and services, investments in our distribution channels, the intensive training of our sales teams, the personalized management of customer relations, the development of private asset management activities, etc. In the area of regional development, the Group fully intends to reassert its vocation as a partner of all regional economic entities by consolidating the strong positions it already enjoys with local authorities and institutions, players active in the social economy and subsidized housing sector. It also intends to reinforce its market share throughout France as a financial partner of small- to medium-sized enterprises. The investment banking division will also enjoy strong growth thanks to the broader range of products and services available to the Group’s distribution networks and to the dynamism of its own commercial banking activities. IXIS Corporate & Investment Bank will expand its clientele of major institutional accounts while simultaneously pursuing the strategy it adopted in 2003 as a specialized financial institution. IXIS Asset Management Group will consolidate its position as a global player present in all asset classes and offering a variety of management types. It will pursue the expansion of its range of alternative management and multi-management solutions. Lastly, the Group intends to become a key player in institutional custody services and services tailored for investors both in France and in Europe by forging closer links between IXIS Investor Services and its counterpart in the Crédit Agricole Group. Risk management and the supervision of the Group in its new dimension are two essential aspects of the strategic plan. In order to base its growth on secure foundations, the drive to adapt to changes in the regulatory environment will be pursued, internal control mechanisms will be reinforced, and the tools used to monitor the Group and its core business activities will be updated. The human resources and IT policies have a major role to play in this strategic plan. The Group’s new dimension gives a new, broader scope to human resources leading to the creation of a true community, with reinforced management/employee relations and career management paths designed to forge closer ties between individuals and business organizations. The drive to enhance the efficiency of our information systems will be actively pursued to offer all our customers even greater quality: shared architecture, rationalization of our industrial resources, development of production facilities, etc. While actively pursuing these developments and reasserting its ambition, the Group has increased the range and depth of its commitments to society. The Caisses d’Epargne Foundation for Social Solidarity has again intensified its fight to reduce all forms of dependency related to old age or disability, and stepped up its combat against illiteracy. The Caisses d’Epargne has financed more than 2,350 local and social economy projects representing a total investment of ¤50 million, and the Group is resolutely committed to the values of sustainable development. These fine results are the fruit of the dedication and investment of 55,000 men and women, who have worked, and who continue to work every day, to make Groupe Caisse d’Epargne the major banking institution it has now become. By giving them pride of place in this annual report, we wanted to pay tribute to their efforts and personal commitment. Jacques Mouton Charles Milhaud Message from the Chairmen ■ 3 The Senior Management of Groupe Caisse d’Epargne The organizational structure and corporate governance of Groupe Caisse d’Epargne ■ Mutual benefit structures The individual Caisses d’Epargne, which represent the very foundations upon which the Group is built, are cooperative savings banks; 80% of their share capital is owned by local savings companies, which also hold 100% of all voting rights. Every customer of an individual Caisse d’Epargne—whether a private individual or legal entity—may acquire shares in a local savings company and thereby become a “cooperative shareholder”. At December 31, 2004, Groupe Caisse d’Epargne gathered 3.1 million cooperative shareholders grouped within 450 local savings companies. Each Caisse d’Epargne is administered by a Management Board of between two and five members, which is itself supervised by an 18-member Steering & Supervisory Board (COS). The regional Caisses d’Epargne own 65% of the Caisse Nationale des Caisses d’Epargne (CNCE) with the remaining 35% held by the Caisse des Dépôts. The CNCE holds 20% of the capital of the individual Caisses d’Epargne in the form of cooperative investment certificates (CIC), which entitle the bearer to receive dividends but confer no voting rights. ■ The Caisse Nationale des Caisses d’Epargne The CNCE is a French société anonyme governed by a Management Board and a Supervisory Board. It has four main roles: ■ As the central institution of the Group (as defined by French banking law), it is responsible for taking all measures related to the organization and administration of the individual Caisses d’Epargne and other affiliated entities with a view to ensuring the cohesion, and guaranteeing the liquidity and solvency, of the network as a whole, 4 ■ As the network head, it is responsible, in particular, for deciding the strategy pursued by the Group, approving the appointment of senior management staff, defining the products and services distributed by the Caisses d’Epargne, protecting customer deposits and guaranteeing the financial solidarity mechanisms within the Group, ■ As the holding company of the Group, it owns equity interests in the national subsidiaries, and defines the development policy of the different core business lines, ■ As the banker to the Group, it is responsible, in particular, for the centralized management of any surplus funds held by the Caisses d’Epargne and for proceeding with any financial transactions useful for the development and refinancing of the network. ■ ■ Corporate governance The CNCE is administered by a five-member Management Board and by a Supervisory Board with a total of 20 members: ■ Twelve representing the Caisses d’Epargne, ■ Six representing the Caisse des Dépôts, ■ Two representatives elected by the retail network personnel. The Supervisory Board of the CNCE also includes four non-voting directors (censeurs): one senior executive from the Group and three independent directors from major corporations. Although they do not vote on motions, they give their independent advice, their knowledge of the economic and financial environment, and their expertise as managers. Three specialized committees—whose existence and composition are provided for by the articles of association adopted by the CNCE—also assist the Supervisory Board in its deliberations. They are composed of seven members (including the Chairman): four representing the Caisses d’Epargne and three representing the Caisse des Dépôts. From left to right: Guy Cotret Nicolas Mérindol Charles Milhaud Anthony Orsatelli Pierre Servant The Audit Committee, chaired by a representative of the Caisse des Dépôts, is responsible for ensuring the accuracy of information provided to the shareholders. It expresses an opinion on the Group’s annual accounts and monitors the application of the recommendations resulting from the work of the Internal Audit department and the French Banking Commission concerning the Group’s different entities. One of its members is a censeur from the Supervisory Board. The Remuneration & Selection Committee is chaired by the Chairman of the Supervisory Board of the CNCE. It is responsible for submitting recommendations to the Supervisory Board regarding the forms of compensation granted to the members of the CNCE Management Board. It verifies the nature and implementation of the criteria drawn up by the CNCE Management Board governing the appointment and renewal of senior management personnel within CNCE affiliated companies, and submits these managers to the Supervisory Board for approval. One of its members is also a censeur from Supervisory Board. The Strategy & Development Committee was set up on December 16, 2004 and is chaired by a representative of Groupe Caisse d’Epargne. This committee is responsible for preparing the decisions of the CNCE Supervisory Board concerning the adoption of the Group’s strategic objectives and growth priorities, the definition and revision of the strategic plan, and projects related to operations or partnerships. It is kept informed twice a year about the achievement of targets included in the strategic plan. It is also kept informed at regular intervals of progress in completing operations and partnerships. ■ The Management Board of the Caisse Nationale des Caisses d’Epargne Appointed on December 15, 2003 for a period of six years ■ Charles Milhaud Chairman ■ Guy Cotret in charge of human resources, information systems and banking operations ■ Nicolas Mérindol in charge of the commercial banking division and corporate strategy ■ Anthony Orsatelli in charge of the investment banking division ■ Pierre Servant in charge of finance and Group risk management The Senior Management ■ 5 The Senior Management of Groupe Caisse d’Epargne The Supervisory Board of the Caisse Nationale des Caisses d’Epargne Appointed by the Annual General Meeting on December 15, 2003 for a period of six years. ■ Jacques Mouton (1) (2), Chairman, Chairman of the Steering & Supervisory Board of the Caisse d’Epargne Aquitaine-Nord ■ Bernard Comolet (3), Vice-Chairman, ■ Francis Mayer (1) (2), Vice-Chairman, Chairman of the Management Board of the Caisse d’Epargne Ile-de-France Paris Caisse des Dépôts Chief Executive Officer ■ Caisses d’Epargne Representatives ■ Representatives of the Caisse des Dépôts Yves Hubert (1) (2) Etienne Bertier (1) Joël Bourdin, Chairman of the Management Board of the Caisse d’Epargne de Lorraine Chairman of the Steering & Supervisory Board of the Caisse d’Epargne de Picardie Chairman & CEO, Icade Senator, Chairman of the Steering & Supervisory Board of the Caisse d’Epargne de Haute-Normandie Chairman of the Steering & Supervisory Board of the Caisse d’Epargne de Bretagne Chairman of the Management Board of the Caisse d’Epargne Provence-Alpes-Corse Jean-Claude Créquit Jean Levallois (3) Dominique Marcel (2) (3) Alain Lemaire (3) Financial Director, Caisse des Dépôts Group (1) Chairman of the Management Board of the Caisse d’Epargne de Côte d’Azur Chairman of the Steering & Supervisory Board of the Caisse d’Epargne de Basse-Normandie Michel Dosière Bernard Sirol (1) Chairman of the Management Board of the Caisse d’Epargne Poitou-Charentes Chairman of the Steering & Supervisory Board of the Caisse d’Epargne de Midi-Pyrénées Marcel Duvant (3) Hervé Vogel (2) Chairman of the Steering & Supervisory Board of the Caisse d’Epargne des Pays du Hainaut Chairman of the Management Board of the Caisse d’Epargne Rhône-Alpes Lyon (1) Member of the Remuneration & Selection Committee, chaired by Jacques Mouton, of which Henri Proglio is an independent member. (2) Member of the Strategy & Development Committee, chaired by Yves Hubert. (3) Member of the Audit Committee, chaired by Dominique Marcel, of which Jean-Charles Naouri is an independent member. (4) Alain Maire, Chairman of the Management Board of the Caisse d’Epargne de Bourgogne, held this position until October 21, 2004. Jean-Marc Espalioux Chairman of the Management Board, Accor Group Albert Ollivier Chairman of the Management Board of CDC PME Jean-Charles Naouri Jean Sebeyran (1) (2) (3) Henri Proglio General Secretary of Caisse des Dépôts Group Chairman of the Management Board, Véolia Environnement Chairman and CEO, Casino Group Franck Silvent (3) Deputy Director, Finance and Strategy ■ Government Commissioner Antoine Mérieux ■ Representatives of the bank network employees Serge Huber ■ Non-voting Directors (Censeurs) Jean-Charles Cochet Dominique Courtin (2) (4) 6 ■ Jacques Moreau ■ Representatives of the Works Council Françoise Amilhat Samuel André Jean-Luc Debarre Patrick Mellul The Fédération Nationale des Caisses d’Epargne The Fédération Nationale des Caisses d’Epargne (FNCE) is a non-profit-making association dedicated to the expression and representation of the Caisses d’Epargne and their cooperative shareholders. The FNCE has five main responsibilities: it coordinates relations between the Caisses d’Epargne and their cooperative shareholders and defends their common interests, notably in dealings with the public authorities; it helps to define the overall strategic objectives of the network; it provides national guidelines for financing local and social economy projects (also known as “PELS”) and actions taken by the Group in the general public interest; it contributes to the definition of the national focus adopted by the Caisse Nationale in the field of social relations in the retail network; and, working closely with the Caisse Nationale, it organizes training sessions for the representatives of cooperative shareholders and for the Group’s senior management team. ■ The Board of Directors of the Fédération Nationale des Caisses d’Epargne The Office of the Chairman: Nicole Moreau, Chairwoman Chairwoman of the Steering & Supervisory Board of the Caisse d’Epargne Ile-de-France Paris Jean-Paul Ducept, General Secretary Chairman of the Management Board of the Caisse d’Epargne de Picardie Pierre-Jean Blard, Vice-Chairman Chairman of the Steering & Supervisory Board of the Caisse d’Epargne Ile-de-France Ouest Robert Romilly, Vice-Chairman Chairman of the Steering & Supervisory Board of the Caisse d’Epargne Val de France-Orléanais Each Caisse d’Epargne is represented at the annual general meeting of the FNCE by its Chairman and one member of its Steering & Supervisory Board in addition to the Chairman of its Management Board. In December 2003, the annual general meeting of the FNCE renewed the mandates of one half of its Board of Directors for a period of six years. The Board of Directors, composed of twelve Steering & Supervisory Board Chairmen and six Management Board Chairmen, appoints the FNCE Chairman from among the Steering & Supervisory Board Chairmen, and the General Secretary from among the Management Board Chairmen both for a period of three years. Created in May 2003, the Office of the Chairman (Bureau) is a collegiate body responsible for assisting the Chairman in his various responsibilities. It is composed of four members: the Chairwoman, the General Secretary, and two Vice-Chairmen appointed from the Steering & Supervisory Board Chairmen holding seats on the Board of Directors. Jean-Paul Diacre Victor Hamon Chairman of the Steering & Supervisory Board of the Caisse d’Epargne Centre-Val de Loire Chairman of the Steering & Supervisory Board of the Caisse d’Epargne des Pays de la Loire Pierre Dutrieu Francis Henry Chairman of the Management Board of the Caisse d’Epargne des Pays de l’Adour Chairman of the Steering & Supervisory Board of the Caisse d’Epargne Champagne-Ardenne Jean-Paul Ferry Acting Chairman of the Steering & Supervisory Board of the Caisse d’Epargne de Lorraine Bernard Fougère Chairman of the Steering & Supervisory Board of the Caisse d’Epargne Poitou-Charentes Joël Gelas Chairman of the Management Board of the Caisse d’Epargne des Alpes Jean-Luc Grandjean Chairman of the Management Board of the Caisse d’Epargne de Bretagne Eric Grimonprez Chairman of the Steering & Supervisory Board of the Caisse d’Epargne de Flandre Marie-Louise Lota Chairwoman of the Steering & Supervisory Board of the Caisse d’Epargne Provence-Alpes-Corse Gérard Lunel Chairman of the Management Board of the Caisse d’Epargne d’Alsace Jean-Claude Passier Chairman of the Steering & Supervisory Board of the Caisse d’Epargne de Franche-Comté Michel Sorbier Chairman of the Steering & Supervisory Board of the Caisse d’Epargne d’Auvergne et du Limousin Bernard Toublanc Chairman of the Management Board of the Caisse d’Epargne Ile-de-France Nord The Senior Management ■ 7 A new Dimension The CNCE headquarters in Paris Through its acquisitions: ■ In December 2003, of Banque Sanpaolo, a financial institution extremely active among medium-sized enterprises, ■ ■ In January 2004, via Crédit Foncier of Entenial, a bank specializing in property financing, And, in June 2004, of the IXIS investment bank, Groupe Caisse d’Epargne confirms its status as a multi-brand, multi-business universal bank pursuing activities with multiple types of clientele. Net banking income Gross operating income Earning capacity Capital funds* Employees 2003 ■ A new Dimension It is also enjoying enhanced prospects for further growth and greater profitability: the Group is in a strong position to launch the international expansion of its core business activities from its strong domestic base, and rise to the challenge of the future consolidation of the European banking industry. 2004 pro forma 7.2 2.2 1.4 12.7 9.7 2.6 1.8 18 44,700 52,800 * Excluding minority interests. 8 In 2004, Groupe Caisse d’Epargne considerably increased its size with significant changes in the structure and weighting of its different activities. Commercial banking activities now generate more than 70% of the Group’s income, including 62% contributed by the Caisses d’Epargne alone. ■ 2004 earning capacity (pro forma) ■ Financial figures (in billions of euros) (in billions of euros) Boasting a powerful commercial banking business and one of the top-ranking property financing & real-estate services divisions in France, the Group is now present via its IXIS division in the principal international financial markets: London, Frankfurt, New York, Tokyo and Hong Kong. 25% Investment banking 2% Holding company 73% Commercial banking A new Organization for the CNCE To keep pace with changes in the Group, to mobilize synergies between the Group’s different activities, to take advantage of their full potential, the Caisse Nationale des Caisses d’Epargne—which plays a triple role as network head, banker to the Group and holding company—has reorganized its structures into two core business divisions and two functional divisions. Core business divisions Commercial Banking Investment Banking Retail banking: individual and professional customers SMEs ■ Local authorities and institutions ■ Social economy and subsidized housing ■ Insurance ■ Real-estate ■ ■ ■ ■ ■ ■ Financing and capital markets Asset management Custody and services for institutional investors Financial guaranty Functional divisions Finance and Risk Management Human Resources and Banking Operations Risk management Group finance ■ Group financial control and management processes ■ Consolidation, regulations, taxation ■ Basel II reform ■ ■ ■ ■ ■ ■ ■ ■ ■ As banker to the Group, the CNCE centralizes cash transactions and refinancing operations between the different companies in the Group. It supervises and coordinates the market refinancing policy through four issuers: ■ The CNCE, for the optimization of the Group’s capital funds and financing operations required by commercial banking activities (excluding Crédit Foncier), ■ ■ Human resources, social affairs Group information systems Group banking production Procurement Major initiatives Internal communications Security Compagnie de Financement Foncier and Vauban Mobilisation Garanties for Crédit Foncier and, more generally, for property loans financing local authorities, notably through the issue of covered bonds (obligations foncières), IXIS Corporate & Investment Bank for the refinancing of its own capital market activities and major corporation financing operations. Groupe Caisse d’Epargne is the largest private bond issuer after the French State, and the largest issuer of covered bonds (obligations foncières). A new Organization for the CNCE ■ 9 Groupe Caisse d’Epargne core business lines Commercial Banking The local bank for individual and professional customers Historically dedicated to receiving deposits on Livret A passbook accounts, the Caisses d’Epargne have significantly expanded their range of savings and investment products. The French savings banks have become the no.1 distributor of guaranteed return funds with a market share of 23%, and the largest distributor of popular retirement savings plans (PERP), the new retirement product launched in 2004. ■ The Group has also been successful in its drive to develop strong positions in the insurance market. Already the 2nd largest bancassurance specialist distributing life insurance products with a market share of 18%, it has also become the 3rd largest French bancassurance specialist providing general insurance cover with more than one million contracts under management. The Group forged a strategic alliance at the end of 2004 with two major mutual insurance companies, Macif and Maif. This partnership will be concretized in 2005 by a broader range of insurance products covering fire, accidents and miscellaneous risks and, ultimately, by a range of new services. With the 31 individual Caisses d’Epargne, Crédit Foncier/Entenial, the OCEOR network in French overseas territories and Banque Sanpaolo, the Group has also launched plans to set up a private banking institution serving the domestic French market, operating as an ordinary bank. Based on the existing IXIS subsidiary Vega Finance, with which the Group had already entered into an alliance, this new structure was presented to the press in May 2005. Named La Compagnie 1818, it will be completely operational at the end of the first half of 2005. In the area of banking services, the Group’s networks are the everyday banks for 6.6 million individual and professional customers. Indeed, the Caisses d’Epargne are the largest issuer of banker’s cards in France. ■ Groupe Caisse d’Epargne provides banking services to 26 million individual and professional customers, and a total of 60,000 local communities, companies and institutions. Caisse d’Epargne, Crédit Foncier, Entenial and Banque Sanpaolo in metropolitan France, OCEOR in French overseas departments and territories—with 4,700 branches and nearly 5,300 cash dispensers and ATMs, the Group is the third largest banking network in France. As far as loans to private individuals are concerned, the Group boasts strong positions in the property market: one out of every five real-estate projects is financed by one of its networks. The Group is also making rapid progress in the consumer credit market, particularly in the revolving loan segment where the Group’s subsidiary, Caisse d’Epargne Financement (CEFI), created in partnership with Cetelem, offers considerable scope for further growth. ■ 1st bank for young people nd ■ 2 largest distributor of savings products nd ■ 2 largest bancassurance specialist offering life insurance solutions nd ■ 2 largest real-estate banker rd ■ 3 largest bancassurance specialist offering general insurance products rd ■ 3 largest distributor of personal loans ■ (excluding specialized institutions) 10 ■ Eric Delannoy Caisse d’Epargne Ile-de-France Ouest, Saint-Quentin-en-Yvelines The Specialist Bank for Regional Development The Bank for Real-estate Transactions Deeply rooted in its different regions, Groupe Caisse d’Epargne is one of the principal financial partners of social housing organizations, local government, local authorities and public health institutions, associations and all players active in the social economy. It offers this clientele an extremely wide range of investment and financing solutions along with cash management services and secure online payment systems. The Group’s enterprises have taken full advantage of their specialized know-how and resourcefulness to develop financing solutions based on public-private partnerships, an area offering considerable promise for future development. Groupe Caisse d’Epargne is the largest and most comprehensive player in the real-estate market in France. The 2nd largest banker for private individuals’ real-estate transactions, it is also the principal banking partner, and one of the leading insurers, of real-estate professionals, both as a major provider of specialized services and an investor. ■ ■ The largest French private banking investor in regional venture capital, the Group is increasingly active among local and regional enterprises, working through the Caisses d’Epargne for firms enjoying a regional dimension, and Banque Sanpaolo, among medium-sized companies. 1st private bank for subsidized housing nd ■ 2 largest credit institution for local authorities rd ■ 3 largest bank for non-profit-making associations st ■ 1 private banking investor in regional venture capital companies ■ Together, the Caisses d’Epargne, Socfim, Crédit Foncier, and Entenial finance one out of every five real-estate development operations in France. The CEGI subsidiary is the no.1 issuer of guaranties for the builders of single-family houses with a market share of almost 25%. The Group is also the no.1 provider of longterm financing to professional real-estate investors in the form of conventional capital repayment loans or leasing solutions. ■ Thanks to Entenial and Banque Sanpaolo, the Group is also the no.1 bank for real-estate management companies and property managing agents with a market share of 30%, and the 2nd largest guarantor of real-estate professionals with Socamab Assurances and CEGI. The Caisses d’Epargne, associated with Banque Sanpaolo and Entenial, are the 3rd ranking financial institution as far as realestate leasing operations for corporate customers are concerned. ■ Groupe Caisse d’Epargne is no.1 in property valuation with Foncier Expertise and the 2nd largest financial institution in France in the area of transactions, administration and property managing agents with, in particular, Gestrim, a subsidiary of Perexia. ■ The Group also provides selection services related to real-estate schemes for investors. Apart from the subsidized housing segment, where the Caisses d’Epargne are the front-ranking private shareholder, the Group is a major institutional investor through its subsidiaries Foncière Ecureuil and Ecureuil Vie. 1st banker and 1st guarantor for property developers st nd ■ 1 banker and 2 largest guarantor for real-estate management companies nd ■ 2 largest bank for property investors rd ■ 3 largest operator in real-estate leasing ■ Outstanding loans for a total of €7.3 billion at the end of 2004 and a total of €4.1billion in building completion guarantees ■ no.1 in property valuation nd ■ 2 largest real-estate management company st ■ 1 private administrator of student accommodation rd ■ 3 largest private administrator of subsidized accommodation ■ Groupe Caisse d’Epargne core business lines ■ 11 Groupe Caisse d’Epargne core business lines Investment Banking The CNCE and its subsidiaries IXIS Corporate & Investment Bank, IXIS Asset Management Group, IXIS Investor Services and IXIS Financial Guaranty (CIFG) offer financial institutions, major corporations and local authorities a range of high value-added services related to financing and capital market operations, asset management, asset custody and investor services, and financial guaranties. Financing Operations and Capital Markets In capital markets, the Group offers a wide range of services in the fixed-income, foreign exchange and equities markets, including origination, market-making, brokerage, structuring, financing as well as financial engineering and economic research. IXIS CIB has built a partnership with Lazard investment bank in the primary equity market, a relationship that has reached a new dimension with the signing of a financial and industrial agreement in March 2005. Within the Group, IXIS CIB and Banque Sanpaolo have signed a cooperation agreement for transactions related to mid-cap stock. IXIS Securities, a subsidiary of IXIS CIB, is one of the top 5 equity brokers in the Paris financial market. ■ The financing division handles arranging, co-arranging, underwriting and syndication operations. The Group is also a front-ranking specialist arranging shipping and aircraft asset financing solutions via its subsidiary Ingepar. In the area of advisory services and project financing, the Goup boasts leading positions and is extremely active in financial engineering related to infrastructures, the environment and energy. ■ Credit ratings: With the CDC guarantee: AAA/Aaa/AAA Without the CDC guarantee: AA/Aa2/AA ■ Personnel: 1,675 employees, approximately one third overseas st ■ 1 dealer for euro-denominated structured private placements (1) st ■ 1 arranger of cedulas hipotecarias (2) ■ no.6 in the CDO market in the USA ■ One of the top five institutions worldwide for structuring operations th ■ 4 largest French financial analysis firm with IXIS Securities (Agefi ranking); 2nd largest for sector-based research ■ 85 contracts as arranger or co-arranger in 2004 th ■ 5 largest institution for project financing consultancy services for the Europe, Africa, Middle-East region (3) Asset Management IXIS AM Group is a holding company that controls a number of specialized asset management companies offering a range of expertise covering all asset classes and all types of management in Europe, the USA, and the Asia/Pacific region including Japan. Reorganized in 2004, this core business line specialized in financial and real-estate asset management works on behalf of all types of clientele: institutional, corporate, distribution networks and private individuals. In the financial assets sector, its operates through a dozen management companies (IXIS AM France, Loomis Sayles, Harris Alternatives, Harris Associates, etc.) and three distribution companies: IXIS Advisors in the Unites States, IXIS Global Associates for cross-border activities and Ecureuil Gestion for business in France. Boasting a total of 28 marketing offices in Europe, the USA and the Asia/Pacific region, IXIS AM Group works closely with several partners and selected networks. With AEW Capital Management in Boston and IXIS AEW Europe, investors are provided a comprehensive range of real-estate investment management services: direct or indirect investment advice, management of assets or real-estate portfolios, financial engineering and the arrangement of complex operations. ■ (1) Spanish covered bonds (obligations foncières) (2) Collateralized Debt Obligations. (3) Project Finance International magazine. 12 ■ One of the top 10 European asset managers, and one of the top 25 worldwide ■ no.1 in Europe, and no.4 worldwide, for investment advisory services and real-estate asset management ■ 2,160 employees including 1,300 in the USA ■ €371 billion of assets under management, including €23.3 billion in real-estate assets ■ Alaina Giampapa IXIS AM Advisors Group, Boston Investor Services Financial Guaranty Since January 1, 2005, IXIS Investor Services has been Groupe Caisse d’Epargne’s new bank specialized in institutional custody and investor services, and the parent company of three subsidiaries: IXIS Administration de fonds, Euro Emetteurs Finance (EEF) and IXIS Urquijo in Madrid. IXIS Investor Services is one of the leading French players in this market with total outstandings of ¤685 billion for institutional custodian services. A custodian bank with more than 800 mutual funds and 80 management companies, IXIS IS is also responsible for managing some 700 funds. It pursues its institutional custodian activities in Spain through a joint venture set up with Banco Urquijo. IXIS IS and its subsidiaries provide asset management companies, institutional investors and non-resident banks with account management/custody services, institutional custodian services, fund administration and services for issuers in addition to all related banking services covering the full range of financial instruments. An agreement was signed in December 2004 with a view to combine IXIS Investor Securities Services business lines with Crédit Agricole Investor Services into a joint venture at the end of the first half of 2005. With an aggregate custody business of ¤1,600 billion, the new entity will be the largest player in the French market, and one of the front-ranking European institutional custodians. Created in 2003, CIFG is a company specialized in financial guaranties. By enhancing the quality of securities issued (thanks to an unconditional and irrevocable commitment to pay all principal and interest when first requested), CIFG enables its customers to benefit from its own credit rating (AAA). CIFG pursues this activity through two insurance companies specifically dedicated to financial guaranties: CIFG Europe, based in Paris with offices in London, is authorized to provide guaranties in most of the countries in the European Union, ■ CIFG NA, based in New York has obtained licences enabling it to operate in 45 states of the union. ■ The only European financial guarantor present in both Europe and the United States, CIFG is pursuing its activities in every market segment: structured finance, local government, public-private partnerships, and project financing. CIFG reached the breakeven point only 18 months after the company was created. Credit rating: AAA/Aaa/AAA 54 employees, including 42 in the United States ■ Over $25 billion in par insured (nominal) ■ More than 340 transactions completed since the company started business, including 20 infrastructure transactions or public-private partnership operations in five European countries ■ ■ Credit rating: AA- (S&P), Aa3 (Moody’s) Best short-term ratings: A-1+ (S&P), P1 (Moody’s), F1+ (Fitch) ■ Technical rating for IXIS IS raised to AA by Thomas Murray ■ 650 employees ■ €685 billion in custody at the end of 2004 including more than €121 billion on behalf of mutual funds ■ IXIS IS twice “Top Rated” by Global Custodian (for both domestic and non-resident customers) ■ IXIS Urquijo “Top Rated” for domestic customers ■ IXIS Administration de fonds has obtained SAS 70 certification, a standard drawn up by the American Institute of Certified Public Accountants (AICPA), attesting the quality of the operational control system ■ ■ Groupe Caisse d’Epargne core business lines ■ 13 Key Figures 140 2003 ■ 278 296 2003 2004 152 2004 Loans outstanding ■ Total savings deposits (commercial banking) (including demand deposits) in billions of euros in billions of euros 608 644 371 337 2003 ■ 14 ■ 2004 Total assets under management 2003 ■ 2004 Total assets under custody (IXIS AM Group) (IXIS IS) in billions of euros in billions of euros Duncan Wilkinson IXIS AM Advisors Group, Boston Mylène Viaud Caisse d’Epargne Ile-de-France Ouest, Elancourt ■ Key financial figures (in billions of euros) (in billions of euros) Net banking income Gross operating income Earning capacity Capital funds* 2003 7.2 2.2 1.4 12.7 2003 2004 pro forma pro forma 9.3 2.6 1.7 16.6 9.7 2.6 1.8 18 2004/2003 pro forma + 4% 0% + 1% + 8% * Excluding minority interests. Key ratios (as a %) Key ratios (as a %) Operating efficiency ratio Return on equity Capital adequacy ratio Number of Group employees Number of branches Number of cooperative shareholders (in millions) 2003 2004 pro forma pro forma 72.2 10.9 149 73.4 10 156 2003 2004 44,700 4,700 52,800 4,700 3 3.1 Key Figures ■ 15 Ambitions for 2007 Tom Laxton IXIS AM Advisors Group, Boston With its action resolutely focused on continued growth, Groupe Caisse d’Epargne has set itself new ambitious targets for the period running from 2004 to 2007: 16 ■ ■ Combine sustained growth with a high rate of return, ■ Draw on the synergies and potential of a multi-business, multi-channel, multi-brand Group, ■ Reach a high degree of quality and operational efficiency, ■ Distinguish itself through a determined commitment to society. With its new three-year strategic plan presented in November 2004, Groupe Caisse d’Epargne is making an unprecedented investment of 1 billion euros chiefly focused on reinforcing the distribution channels, defining its range of products and services, and enhancing its commercial data processing facilities. Its targets for 2007 include: ■ Additional net banking income of ¤2.5 billion, to reach a total of ¤11.8 billion, ■ A 7-point improvement in the Group’s operating efficiency ratio, bringing it down to 65%, ■ A 60% increase in earning capacity, ■ ¤150 million in additional income generated from revenue synergies between the core business activities, ■ A return on equity of 12%, ■ A Tier-1 capital ratio in excess of 9%. Growth and Profitability ■ €7 billion in net annual deposits This is the target that Groupe Caisse d’Epargne has set itself to reinforce its front-ranking position in savings by taking full advantage of its corporate and investment banking division to develop innovative structured products that are both sophisticated in their modelling yet simple for customers to use. Consolidate the positions of the commercial banking business The principal growth opportunities for the commercial banking arm depend on its ability to offer a comprehensive range of competitive and transparent products and services (particularly in the area of savings and retirement solutions), to complete investments in the distribution network, and organize the intensive training of our sales personnel. The sales force will be further enhanced with 3,500 additional sales personnel, the opening of 150 new branches and the renovation of a further 1,800 (almost one quarter of the existing network) between now and 2007. The customized management of relations with individual customers will be significantly developed with a view to having a portfolio of 10 million customers from the beginning of 2005. The Group wants in particular to promote home-ownership and related services, pursue sustained growth in private asset management, and establish a presence in the health and personal care market. At the same time, Groupe Caisse d’Epargne fully intends to consolidate the extremely strong positions it already enjoys with local government and institutions, subsidized housing bodies and players active in the social economy. It also aims to expand its activities with corporate customers everywhere in France by working through the individual Caisses d’Epargne to serve companies doing business at a regional level, Banque Sanpaolo for medium-sized companies and IXIS CIB in dealings with major corporations. Personal care services: strategic partnership with Macif and Maif In October 2004, Groupe Caisse d’Epargne entered into a strategic partnership with two mutual insurance companies: Macif, the leading family insurer in France, and Maif, the largest insurer of associations. The aim of this pact is to offer the cooperative shareholders and customers of all three partners a global solution for their various needs related to insurance, banking, assistance and personal support services. Starting in 2005, Groupe Caisse d’Epargne will be offering new general insurance products while Macif and Maif will start distributing a range of property loans developed by Crédit Foncier. All in all, the aim is to increase the net banking income of the commercial banking division by approximately ¤1.1 billion to reach a total of ¤8 billion by the end of 2007, while improving its earning capacity from ¤1.3 billion in 2004 to ¤1.7 billion in 2007. Ambitions for 2007 ■ 17 Maryse Beauparlant Véronique Suberbielle CNCE, Paris Quality and Efficiency ■ Developing the investment banking division Growth in investment banking activities will be driven simultaneously by a wider range of products and services available to the Group’s distribution networks and by the dynamism of its own commercial activities. Within the framework of its new organization, a team of some twenty senior bankers report directly to the member of the CNCE’s Management Board responsible for investment banking activities. Organized into business sectors, with an additional geographical unit for financial institutions, they focus on promoting among large and extremely large corporations all the different activities of the Group, ranging from investment banking or transaction flow management to real-estate operations or employee savings solutions. IXIS Corporate & Investment Bank intends to expand its clientele of major institutional and corporate accounts while simultaneously pursuing its strategy as a specialist in the trading of complex products, convertible bond market marking, equity market operations, fiscal engineering, and real-estate transactions. It will lead the Group’s expansion into Europe and Asia. IXIS Asset Management Group will consolidate its position as a global, multi-management player and develop its niche business activities by building on the expertise it has acquired in the United States. IXIS Investor Services is determined to be a major player in the area of institutional asset custody and investor services in both France and Europe. In this respect, an agreement was signed in December 2004 with Crédit Agricole with a view to pooling the activities of both groups in this area in 2005. The new entity would be the largest player in the French market and one of the leading custodian and investor services companies in Europe. The net banking income generated by the investment banking division should grow by approximately ¤800 million to reach a total of ¤2.9 billion in 2007. The division’s earning capacity should double over the same period, rising to a total of almost ¤640 million. 18 ■ Groupe Caisse d’Epargne will achieve its ambitious objectives by making its tools and methods comply with the most demanding European standards. ■ New risk management tools The management of risks and supervision of the Group in the light of its new dimension are two essential aspects of the 2004-2007 strategic plan. To base its development on secure foundations, the Group has stepped up its drive to adapt to changes in the regulations (Basel II, IFRS, etc.), reinforced all aspects of its internal control organization (risk, compliance, audit, etc.) and modernized the tools used to supervise the Group and its different business activities. The staff of the Group Risk Department has been doubled to achieve these objectives. In 2004, the Group finalized the settlement of a system whereby it routinely assigns a risk rating to its credit counterparty exposure. This major initiative concerned the Group’s 80 credit institutions and 24,000 sales people received training in the new procedures. ■ Sustained focus on recruitment and training The Group’s human resources and IT policies are also designed to contribute fully to the success of the strategic plan. The intensification of customer relations calls for an additional 3,500 people to boost the strength of the sales teams until they represent 70% of the Group’s entire workforce, more than 38,500 sales people, in 2007. Training programmes have been set up to support these changes with priority action focused, in particular, on the sales force, branch managers, employees over the age of 50, and IT technicians. In 2004, national agreements were signed regarding career management and professional mobility within the Group with a view to building bridges and creating common areas shared by the commercial banking and investment banking activities. The “Trajectory” system designed to identify and select future senior executives was completely reviewed in the light of the Group’s new ambitions. Customized e-learning training programmes based on the Ingenium dedicated platform continued their development, providing training to a total of 10,000 people. Our target for 2007: one million new cooperative shareholders Romain Dehaye Patrice Desgardin Anne-Cécile Masson Primary equity market: Lazard-IXIS CIB partnership In April 2004, IXIS CIB and Lazard signed an agreement to cooperate in their respective origination, syndication and placement operations in the French primary equities market for companies with a market capitalization of more than €500 million. This arrangement enables both firms to benefit from Lazard’s close relationship with major French companies and IXIS CIB’s placement capability with institutional investors. This understanding was further reinforced in March 2005 when both partners signed an industrial and financial agreement. Groupe Caisse d’Epargne, the no.1 recruiter in France in 2004 According to the two lists of top recruiters published by the magazine L’Express, Groupe Caisse d’Epargne is the top-ranking French company for recruitment with 2,000 new hires in 2004, 85% of whom were sales personnel, a pace that the Group fully intends to maintain throughout the course of its 2004-2007 strategic plan. This same dynamism is reflected in the results of the market monitor devoted to companies recruiting young graduates; Groupe Caisse d’Epargne boasts second rank on this scale with a total of 600 new recruits. CNCE, Paris ■ IT Services, Purchasing: enhanced Performance and Cost Control A common architecture, interoperability between the information systems, customer-oriented commercial IT resources, the development of production facilities at the service of the Group in areas related to loans, securities, insurance, financing operations and securitization: the drive for greater efficiency and tight cost control will be continued with a constant concern to develop the very best practices. The deployment of the single workstation continued in 2004; 45,000 Group employees have now received this new equipment. Shared supervisory tools making it possible to monitor and analyze the sales, financial, marketing and risk management functions per core business line have been developed for delivery throughout the Caisses d’Epargne network at the beginning of 2005. Working structures and operating modes with the three IT communities have been updated, and the security of information systems has been reinforced. With regard to purchasing, the Group is aiming to achieve aggregate savings of ¤300 million over a period of 4 years. It exceeded its target for this year with savings of about ¤47 million in 2004. Commitment and Social Solidarity The entire strategic plan reflects the determination of Groupe Caisse d’Epargne to continue its active commitment to the needs of society. More than ¤100 million has been invested over four years in customer care, pursuing the commitment to sustainable development, expanding the cooperative shareholder base, and the financing of local and social economy projects. The actions taken by the Caisses d’Epargne Foundation for Social Solidarity are long-term priorities that clearly distinguish Groupe Caisse d’Epargne from its competitors. Ambitions for 2007 ■ 19 Commercial Banking Audrey Donoro, Eric Delannoy, Philippe Couraudon Caisse d’Epargne Ile-de-France Ouest, Saint-Quentin-en-Yvelines 20 ■ Commercial Banking ■ 21 The Reference Bank for the Whole Family Valérie Gaston Anne Lehonsec Caisse d’Epargne Ile-de-France Ouest, Maurepas Local presence, expert advice, innovation: by sharing the aspirations of its individual and professional customers, Groupe Caisse d’Epargne supports its projects at every stage in their development, and innovates to satisfy new expectations that arise from changes in our society. By developing a competitive, practical and highly efficient range of savings solutions, loans, payment methods, insurance, asset management and retirement products, etc., the Group helps to make its customers’ lives simpler, safer and more enjoyable. 22 ■ A New Commercial Approach for the Caisses d’Epargne Reaching out to more customers, more often: this is the principal goal of the new distribution policy of the Caisses d’Epargne launched in 2004 under the name Fréquence Client. It is based on three key ideas: a new segmentation of the bank’s clientele, a customer-oriented distribution method (enabling sales personnel to answer the question: what product, for what customer, and through which channel?) and enhanced complementarity between the different sales channels. In this context, the branch office remains the principal vector for customer relations. Thus, the branch renovation programme first launched in 2003 and leading to the creation of a new branch concept, made substantial progress in 2004. Each Caisse d’Epargne has now defined its own development plan in this area: a total of 150 new branches will be opened between now and 2007, and 1,800 will be renovated (120 were refurbished in 2004). In this new working environment, extra customer services have been developed on automatic teller machines (ATM), also of central importance to the new system: provision of temporary cash cards for customers not already subscribing to them, cash deposits through the ATM immediately credited to customers’ accounts, self-service terminals for day-to-day operations, etc. The new customer segmentation is now available on the workstations of all the bank’s sales personnel. By allowing greater personalization, this new system helps to improve customer relations. The second distribution channel, of vital importance in the Fréquence Client programme, is comprised of 17 Customer Relations Centres (CRC) responsible for providing the branches with three key services: telephone reception, fixing of appointments, and the direct sale of products. A detailed analysis was carried out in 2004 on the technical aspects of this distribution channel (improvement of the information systems, automation of services, greater pooling of the centres’ resources, etc.) and on the human aspects (expansion of the range of activities, better organization and specialization of employees) in order to optimize the role played by the CRCs in commercial relations. All in all, a total of 8.5 million contacts were handled in 2004 (8.2 million incoming calls and 300,000 emails). The third channel is comprised of remote selling and direct marketing activities. With 1.7 million individual visits* and 82 million page views every month, the www.caisse-epargne.fr website is the 3rd most frequently visited French banking website. After a period of direct marketing chiefly distributed using conventional mail (mail shots, advertising inserts, etc.), 2004 saw extremely encouraging tests on alternative channels such as telemarketing and emailing. In French overseas territories, Financière OCEOR continued to modernize the various distribution channels used by the banks in its network during 2004: the modernization of the remote banking channels for Banque des Antilles Françaises, Banque de la Réunion and Banque de Tahiti; modelling of the financial institutions’ commercial websites under a common OCEOR identity and graphic guidelines; pursuit of the Cap client project, and switchover to the new “counter-less” branch concept. The networks of the two financial institutions—Banque de la Réunion and Banque des Mascareignes—have already adopted the new format. * Source: Médiamétrie, January 2005. Savings and Insurance Individual customers maintained a high savings rate in 2004, estimated at 15.4%. With 13% market growth, life insurance confirmed its privileged status in the public’s investment strategy by attracting almost 70% of private individuals’ financial savings, with a distinct preference for euro-denominated funds. The year was marked by the successful launch of the new Caisse d’Epargne popular retirement savings plan (PERP), the first scheme of its type available in France, and by renewed interest in mutual funds. As far as new deposit taking is concerned, the Caisses d’Epargne ranked 3rd in the Top 10 Europerformance, the hit parade of banking networks drawn up by the Europerformance investment fund rating specialist. In total, net aggregate deposits taken by the Group’s retail banking network increased by ¤3 billion to reach a total of ¤241 billion. Commercial Banking ■ 23 1st distributor of guaranteed return funds 2nd largest distributor of life insurance products Céline Perdu Thierry Béziau Financière OCEOR, Paris ■ Nine awards for Caisse d’Epargne Life Insurance After winning eight prizes in 2003, the life insurance products distributed by the Caisse d’Epargne repeated their excellent performance by winning nine new awards in the 2004 list of prizewinners drawn up by the specialized press, including a prize for innovation for the 3rd consecutive year. Le Journal des Finances ■ Nuance Plus: Gold Prize for Innovation ■ Initiatives Plus: Gold Prize for Performance and Quality Le Revenu ■ Initiatives Plus: Golden Trophy ■ Nuances 3D: Silver Trophy ■ Initiatives Transmission: Bronze Trophy Les Dossiers de l’épargne ■ Garantie Urgence: Gold Medal ■ Garantie Famille: Gold Medal ■ Nuances 3D: Positive opinion Agefi Actif ■ PERP: Grand Prix 24 ■ Savings spearhead the campaign At the end of 2004, funds deposited by individual customers on Livret A passbook accounts stood at ¤60.2 million (excluding the capitalization of interest) for a total of 23.6 million accounts. The Caisses d’Epargne organized a major promotional campaign at the end of the year where customers drew lots with the winners seeing the interest on their accounts multiplied by two. Deposits on home savings products rose by 3.6% to reach a total of ¤45.7 billion. The Caisses d’Epargne organized an aggressive Epargne Ecureuil Privilège campaign during the summer offering an interest rate of 4.50% paid on new fixed-term deposits. During the three months of this campaign, new deposits worth ¤478 million were made on a total of 28,000 contracts. Capciel, a new fixed-term deposit account of up to a maximum of 10 years with an annually appreciating rate of interest, was launched in 2004 and had attracted a total of ¤350 million in deposits by the end of the year. The Caisse d’Epargne also issued four new Ecureuil bond loans for a total of ¤1.5 billion. ■ Collective Investment Vehicles: strong growth in new deposits The Caisses d’Epargne are the front-ranking distributors of collective investment vehicles in France with a range of 94 products designed by Ecureuil Gestion, the Group’s subsidiary responsible for managing guaranteed return funds and multi-manager fund of funds. The management of the other products is delegated to IXIS Asset Management. Net new deposits on Ecureuil Gestion products rose 57% to reach a total of ¤3.3 billion, boosting aggregate balances by almost 18% to a total of ¤31.8 billion. Three new ranges of guaranteed return funds were launched: Cappuccino, Boléro and Organdi. The Group is the leader in this market segment with a market share of 23%. Moreover, in order to keep its customers better informed, a dedicated website has been set up devoted to monitoring and simulating the performance of each guaranteed return fund launched since 2002. This new site recorded more than 10,000 individual visits per month in 2004. 3rd largest bancassurance specialist providing general insurance cover Compensation: 96% of policyholders satisfied Olivier Riquier Céline Barreyre Jacques Brizard Crédit Foncier, Paris ■ Another excellent year for Life Insurance In 2004, Groupe Caisse d’Epargne consolidated its position as the 2nd largest bancassurance specialist controlling 8% of the market. The retail networks base their activities in this area on the Group subsidiary Ecureuil Vie and on CNP Assurances, the no.1 personal insurer in France, in which the Group owns an 18% share. New life insurance business generated with Ecureuil Vie products reached the record amount of ¤8.1 billion, up 9.1% over the previous year with almost 762,000 new contracts signed, and growth in available funds of almost 20% during the year to a total of ¤4 billion. At the end of 2004, the value of life funds increased by 10.4% compared with 2003, rising to ¤64.6 billion for a total portfolio of 4.2 million contracts held by 2.8 million customers. The two flagship products in life insurance, Nuances 3D and Initiatives Transmission, have exceeded 826,000 and 1,150,000 subscribers respectively. Nuances Plus and Initiatives Plus, two solutions dedicated to private management, confirmed their success among the bank’s customers by attracting 16% of new life business. ■ Gestitres: no.1 in securities Custody Services for private individuals Gestitres has consolidated its front-ranking position in custody services with a total of more than 6 million private customer accounts under management: 4.2 million securities accounts and 1.85 million cooperative share accounts, up by 6% and 5% respectively over their 2003 figures. During the year, Gestitres assumed responsibility for the custody activities of three banks in the OCEOR network. A total of 2.2 million stock market orders were processed during the year, representing a market share of 13.5% on the Euronext SBI segment. The number of orders related to mutual funds rose 4% to more than 13 million operations. At the end of 2004, the clientele of private individuals managed by Gestitres represented 30% of the domestic market with a total of ¤85 billion in custody assets. ■ General Insurance Products: target of one million contracts exceeded 2004 was also marked by the successful launch at the end of April of PERP Caisse d’Epargne, the first popular retirement savings plan to be commercially available in the French market. This flexible multi-fund contract enables subscribers to generate additional income that is paid, and guaranteed, for life from the moment the contract holder ceases active employment. This new retirement product was the focus of a major awarenessbuilding campaign awarded a prize for transparency by Agefi thanks to its comprehensive approach: TV campaign, collaboration with Guide France Info “Getting well-prepared for retirement”, the drafting of a practical handbook “Making a success of retirement” published in Finances Magazine, the creation of a mini-website with a simulator enabling visitors to calculate the size of their pension and the tax relief generated by the PERP. The Caisses d’Epargne and Crédit Foncier have confirmed their efficiency in the distribution of insurance products covering fire, accidents and miscellaneous risks. In the space of three years, the Group has quadrupled the number of contracts in its portfolio to exceed the one million mark in 2004. The range is based on four different contracts. Origine Habitation, a contract providing home insurance cover that enjoyed 45% growth in 2004 with 96,000 new contracts, and Origine Auto, a comprehensive motor insurance policy, are sold as stand-alone products or combined with a loan via a Pack Immo or Pack Iziauto package. The range is rounded off with Origine Accident de la Vie (a contract providing comprehensive medical and healthcare insurance) and Protection Juridique, a product offering legal protection. The extremely high degree of mobilization of all the teams in the retail network enabled the Caisse d’Epargne to assert itself as the French public’s natural partner for the preparation of their retirement and to capture 28% of the PERP market with a total of 277,250 contracts sold. 68% of subscribers preferred to choose Dimension Sécurité, a euro-denominated mutual fund offering a guaranteed rate of interest, rather than seek the possibility of higher performance offered by Dimension Horizon. OCEOR and Banque Sanpaolo networks also launched a popular retirement savings plan designed by Ecureuil Vie and named PERP Assylio. These different products are designed by Ecureuil Assurance IARD, the 3rd largest French bancassurance specialist providing general insurance cover, and the 2nd largest player (all insurers combined) in the market for medical and health insurance. With 33% growth in its active portfolio, the volume of premiums generated by the general insurance business rose 28% to reach a total of ¤177 million in 2004. The Group entered into a strategic partnership with the Macif and Maif mutual insurance companies with a view, in particular, to speeding up the development of the general insurance business. Commercial Banking ■ 25 Crédit Foncier branch, Paris Private Asset Management Deployed throughout the entire Caisse d’Epargne network, private asset management continued to enjoy buoyant growth in 2004, especially among self-employed professionals. This activity is based, at a commercial level, on a team of account managers specialized in private asset management (whose numbers rose to 390 at the end of the year) and, at a technical level, on the professional expertise of the Group’s estate planning and wealth management specialists whose know-how covers all asset types and all management styles. ■ Dynamism and ambition In 2004, the Caisses d’Epargne network chiefly focused its efforts on discretionary management services in liaison with Véga Finance, the Group’s bank specializing in private asset management, and on a selection of multi-manager, multi-profile mutual funds chosen by Ecureuil Gestion and held within the framework of the Nuance Plus life insurance contract. Net deposits received by the Caisse d’Epargne exceeded the ¤1.5 billion mark, and loans granted within the framework of wealth management services reached a total of ¤685 million. OCEOR and Banque Sanpaolo are developing their own parallel range of private asset management products and services. In its capacity as one of the most active advisory banks working with medium-sized enterprises, Banque Sanpaolo boasts close ties with its principal shareholders. The OCEOR network enjoys a similar position in French overseas départements and territories, encouraging it to develop particular expertise in tax-efficient products dedicated to investments in these regions. Lastly, Entenial is extremely active among private individuals investing in rental property. 26 ■ ■ Véga Finance strengthens its positions Véga Finance, the bank specializing in private asset management, offers a full range of services dedicated to wealth management. Its subsidiary Véga Multimanager specializes in the administration of funds of funds. In 2004, commercial links with the Caisses d’Epargne were strengthened while partnerships with independent wealth management firms made substantial progress. Véga Finance has adapted its services to a larger and more affluent clientele of private individuals. The number of its customers has increased by 17%; deposits have grown by 16% to exceed a total of ¤7.1 billion, including ¤4.4 billion managed in the form of collective investment vehicles. Multi-management solutions, collective management and discretionary management of assets invested in equities and equity-based mutual funds all performed extremely well. Two new life insurance contracts were launched: Véga Avantage and Véga Signature. Six existing contracts were awarded prizes by the economic and financial press. Prize-winning products included Véga Liberté and Véga Maxi, which received the Gold Prize awarded by Journal des Finances in the category “Multi-fund investment contracts (excluding profiles)”. ■ A new private banking arm With the creation in 2005 of La Compagnie 1818 – Banquiers Privés, a new private banking subsidiary, Groupe Caisse d’Epargne brings together under the same banner the expertise hitherto developed by Véga Finance, Banque Sanpaolo and Crédit Foncier Banque. This new subsidiary, due to start operating on June 1, 2005, will draw on a body of high-level legal and fiscal expertise to offer its customers a comprehensive offering of wealth management services ranging from investment products to loans and real-estate solutions, all based on an open architecture designed to include third-party investment products. Claire Boutou CNCE, Paris Banking Services ■ The everyday banking partner With 170,000 new account holders, the Group’s market share rose to 8.5% of individual customer deposits at the end of 2004. Aggregate demand deposits stood at ¤23.7 billion at December 31, 2004, representing average growth of 8% in the space of one year. The Caisses d’Epargne confirmed their position as the no.1 issuer of Visa cards in France, and the 2nd largest issuer of debit cards, irrespective of brand. The number of cards in circulation (both banker’s and debit cards) stood at 6.5 million at the end of 2004. ■ The 1st bank for young people devotes three new offerings to greater independence The Caisses d’Epargne boast more than 7 million customers under the age of 26. To satisfy their aspirations for greater independence, the Caisse d’Epargne launched series of products and services in 2004 designed to help them finance three major stages in their lives. In association with the Ecole Française de Conduite (ECF) driving school, the Pack Conduite Caisse d’Epargne offers young people from the age of 16 a cheque for ¤77 payable to ECF for early driving lessons. Young people aged 26 or less (students, in particular) can enjoy the Caisse d’Epargne’s offer for cut-rate comprehensive housing insurance available on a monthly basis for studio flats. Lastly, young people employed on the basis of unlimited-term contracts, or fixed-term contracts for a minimum period of six months, can take out a Crédit Première installation from their local branch, a financing solution offering a personal loan for initial accommodation expenses combined with a Teoz revolving credit card. These three packages were the subject of a major three-month national advertising campaign broadcast on French TV and radio. Sustained, highly appreciated, prize-winning advertising campaigns In France’s extremely dense advertising environment, the Caisse d’Epargne’s series of animal fables enjoys the enviable position of most popular banking advertising campaign as well as the most effective*. Eighty-eight percent of the French public approve it, and 33% are encouraged to find out more compared with 65% and 18% respectively for the banking industry’s average. This outstanding performance won official recognition in the 2004 Top Com awards with the attribution of the Grand Prix for Communications Strategy, all industrial sectors combined. With the organization of direct marketing campaigns, the sponsoring of large-scale general public and professional events, the publication of newsletters, magazines, advisory guidebooks tailored to its different types of customer, competitions held in the branches and on the Internet, etc., the Caisses d’Epargne circulated more than 60 million communications media, giving their customers a clear demonstration of their commercial dynamism. * Sofres/BVA. Commercial Banking ■ 27 No. 1 issuer of Visa cards No. 1 online banking services François Battman, Diane de Magalihaes, Valerie Galane and Yvan Chantegrel Caisse d’Epargne Ile-de-France Ouest, Rambouillet The Caisse d’Epargne also developed a number of animations on its website in 2004. These include The Challenges of the Gods, a game published at the same time as the Olympic Games in Athens to capitalize on the sponsorship of athletes in the French team and, in September, a quiz offering laptop computers as prizes organized to support the new financing solution under the aegis of the government-backed campaign to enable students to acquire the computer equipment they need. Loans ■ Consumer Credit: Teoz becomes the 3rd most popular credit card in France With new lending in the form of consumer credit worth a total of ¤3.8 billion, the Group’s market share stood at 6.2% in 2004. A large-scale promotional campaign entitled Les devis gagnants (or “winning quotes”) was developed over a two-month period in September and October in favour of consumer credit and car insurance: a competition for all quotations with a chance of winning one of thirty cars, a 25% reduction on car insurance contracts, and a Teoz revolving credit card offered free of charge during the first year. This operation resulted in the distribution of new consumer credit worth a total of ¤1 billion, 29,000 comprehensive car insurance contracts, and subscriptions for 43,000 Teoz cards. Commercially available throughout the entire Caisse d’Epargne network, the Teoz card lies at the heart of several consumer credit solutions. Teoz2Cartes combines the traditional Visa card for everyday expenses with the Visa Teoz card for credit purshases; Teoz Doublé offers a Teoz card associated with a personal loan. The Crédit Première Installation solution marks the arrival in the personal loan market of Caisse d’Epargne Financement (CEFI), the Group’s specialized subsidiary already responsible for managing the Teoz card. 28 ■ CEFI is a 67%-owned joint venture with Cetelem, the leading consumer credit specialist in Europe. The subsidiary also manages the portfolio of Satellis Aurore cards, which already boasts more than one million cardholders, as well as 3 fois CB, a convenient solution allowing retailers to offer their customers the option of paying in three separate instalments. CEFI’s activities and profitability made extremely satisfactory progress in 2004: the number of cards issued rose 20% to 189,000, taking the total number of cards in circulation to more than 454,00 Teoz accounts; new revolving credit business grew 9% to reach a total of ¤491 million while outstanding loans rose 16% to ¤676 million. ■ Property Loans: 14% growth Thanks to the mortgage lending activities of the Caisses d’Epargne, Crédit Foncier-Entenial, Banque Sanpaolo and OCEOR, the Group is the 2nd largest financial institution in France distributing property loans to private individuals, boasting an overall market share in the region of 20% that exceeds 30% in the first-time buyers segment. Intense activity of the Caisses d’Epargne The property market accounts for 78.7% of all Caisse d’Epargne lending business to private individuals. The network arranged new loans for a total of ¤14.3 billion, representing an 11.3% year-on-year increase. Almost one quarter of this new business was generated through the numerous partnerships forged with real-estate professionals, notably with ORPI and the networks of real-estate agencies affiliated to FNAIM with which national cooperation agreements have been signed. The proportion of new property loans based on variable rates rose significantly in 2004 to exceed 20% of new mortgage lending. 3rd largest distributor of personal loans* *excluding specialized establishments Mediation: more than 2,000 complaints handled over the past 2 years Based on the provisions of the so-called Murcef law, the bank mediation system is enjoying real success among customers of the Caisses d’Epargne. Above and beyond the regulatory duties associated with deposit accounts, the Group has decided to broaden the scope of the mediator’s responsibilities to virtually all the banking products and services offered to individual customers. In accordance with the provisions of the French law, the mediator appointed by the Group receives from the CNCE all the resources he needs to carry out his assignment as a fully independent arbitrator of last resort, referred to when all other complaints procedures proper to each establishment have been exhausted. Since he was first appointed in 2003, the mediator has received 7,000 requests and given 2,238 rulings, 45% of which in favour of the bank’s customers. Beyond the individual examination of disputes where the financial stakes are rarely more than a few hundred euros, the mediation system has more generally helped to improve the complaints handling process itself. It has also made it possible to modify certain internal procedures in favour of our clientele, such as compensation related to banker’s cards, the terms governing early redemption of property loans or the settlement of payment incidents on deposit accounts. Marc Aziz Jean-Marie Cheriez Banque Sanpaolo, Paris The Tactimo range of adjustable-rate loans allows the bank to offer customers secure, flexible financial solutions. Similarly, the Pack Immobilier formula provides a customized property loan in a single package along with a range of services designed to simplify and secure the completion of the customers’ real-estate project. The guaranty provided in the Pack Immobilier solution is typically underwritten by SACCEF, the Group’s specialized guaranty subsidiary, which guarantees more than 60% of the property loans granted by the Caisses d’Epargne. In the French domestic market, it is the second largest guaranty specialist. In 2004, the company achieved the very best year in its corporate history, enjoying 34% growth in its underwriting activities, guaranteeing loans for a total of ¤7.6 billion representing more than 107,000 individual mortgages. Premium income grew 30% to reach a total of ¤116 million while total individual customer outstandings underwritten by SAFFEF stood at ¤20.4 billion at the end of the year. Crédit Foncier consolidates its positions among individual customers New lending to individual customers of Crédit Foncier-Entenial amounted to ¤7.6 billion in 2004, equal to an overall market share of almost 7%. The bank’s total loans outstanding position in the private individual segment stood at ¤32.2 billion at the end of the year. Crédit Foncier has successfully expanded its appeal to a wider customer base ranging from first-time homebuyers to private property investors, a customer segment where Entenial enjoys extremely strong positions. The merger between Crédit Foncier and Entenial is planned for the end of the first half of 2005. Commercial Banking ■ 29 Groupe Caisse d’Epargne finances one out of every five real-estate projects Patrick Lorim, Jean-François Koziel Caisse d’Epargne Ile-de-France Ouest, Rambouillet Professional Customers Crédit Foncier is the largest distributor of both state-sponsored loans designed to facilitate new home ownership (22.2% market share) and interest-free loans (23.6%). It also commands frontranking positions in the investment property-financing segment with a 23% market share. Its predominant activity in new construction, a sector accounting for 60% of its loans, is complemented by the activities pursued by Entenial, a specialized bank more active in the existing properties segment, which now account for almost one half of its new loan production. Launched in June 2004 by Crédit Foncier, Foncier Génération “i”, a loan charging a fixed rate of interest during the first three years followed by a rate adjusted every year, has met with outstanding success. Available for periods ranging from 6 to 30 years, it is an extremely flexible solution, enabling borrowers to manage their loan commitment over time (varying monthly repayments, switching to a fixed rate free of charge, etc.). In the first-time buyers segment, Crédit Foncier has stepped up its policy of forging partnerships with the major domestic networks— such as EDF, AGF, Creserfi, Groupama, etc.—as well as all the players in the professional real-estate market: property developers, builders of single-family houses, estate agents, etc. Thus, the capture of new business providers has triggered growth in business brought in by real-estate intermediaries, which now accounts for 80.9% of new loan production, up from 76.8% in 2003. Lastly, this policy has been expanded with services related to the third-party management of property loans. 30 ■ ■ E-business solutions, private asset management: key advantages for professional customers Groupe Caisse d’Epargne is continuing to expand its presence among professional customers: tradespeople, retailers, and self-employed professionals. With Banque Sanpaolo and the OCEOR overseas banking network, the Group boasts more than 200,000 professional customers, 120,000 of whom also bank with the Caisses d’Epargne in a private capacity. The Group is also building on the competitiveness of its e-business offering and on the quality of its solutions related to retirement savings and private asset management in order to boost its market share from 7% to 10% in 2007. The number of professionals whose main banking partner is the Caisse d’Epargne has grown by 70% in the space of just three years. In 2004, this market accounted for 15% of the retail bank’s lending activities, and 12% of new deposits. 1,200 specially trained branch managers and 850 specialized account managers focus specifically on this category of clientele while newly designed branches are being deployed, tailored to customers’ expectations for local presence and efficient service. With the development of radio-broadcast communications on the theme of “Focus on the essentials”, numerous regional partnerships set up with professional associations, etc., promotional activities resulted in professional customers opening 36,000 new accounts in 2004 and an increase in average daily outstandings of 11%. More than 200,000 professional customers 850 specialized account managers 36,000 new accounts opened in 2004 Antoine Dumesnil, Nicolas Brunet Banque Sanpaolo, Paris This growth is driven by the deployment of Libre Convergence, a service pack designed for tradespeople and retailers, and Labelis, a package targeted at self-employed professionals, whose combined sales rose 50% to exceed the 200,000 mark in 2004. These packs include an electronic cash transfer service, remote transmissions such as the Datalys solution specially designed for chartered accountants, account management and overdraft facilities, insurance products and legal and tax assistance services. Remote banking services were enriched in the course of the year with an innovative offer: Comptanoo, a bookkeeping software program available from the Internet Pros web portal. The Group is also strengthening its electronic cash transfer services, an area where active contracts enjoyed 15% growth in 2004 with offerings more specifically tailored to health professionals. The Paiement trois fois service, a solution allowing retailers to offer their customers the option of paying in three separate instalments, enjoyed 10% growth during the year. On the Internet, the number of transactions handled by SP Plus, the Group’s secure online payment system, grew at an even faster rate: 36% for online transactions, which now exceed a total of 2.9 million operations, and 45% for the amounts processed, which reached almost ¤247 million. In this area, Groupe Caisse d’Epargne offers a range of highly efficient services such as ID-Tronic, an anti-fraud solution that identifies shoppers in real time whenever they settle purchases online, and 3D Secure, a system that guarantees retailers’ peace of mind when they sell to customers outside France by providing them with a secure payment system via Visa or Mastercard accounts. ■ Significant rise in loans Lending activities enjoyed strong growth in 2004, rising to more than ¤2.2 billion. New loans for professional customers remained stable at approximately ¤1.36 billion, with a sharp decline in short-term facilities. Groupe Caisse d’Epargne is keeping a tight rein on the expansion of its activities thanks to the professional loan guaranty services provided by SACCEF. This specialized subsidiary guaranteed 1,350 medium- and long-term financing agreements in 2004 for a total of ¤164 million (+ 35%) representing more than 12% of this type of loan granted by the individual Caisses d’Epargne. Synergies were developed with Banque Sanpaolo with respect to leasing activities in 2004. Loans granted to professionals in a private capacity rose 25% to reach a total of ¤760 million. At the same time, net deposits rose 30% to ¤329 million, half of which in the form of long-term investments. The Caisses d’Epargne offer their professional customers a range of solutions that include annuities, individual retirement schemes and advice in asset management and capital transfer solutions tailored to the variety of their individual needs. These activities performed well in 2004 with the growth in advisory services related to the transfer of business assets and the launch of a collective retirement savings plan (PERCO). In the area of insurance designed to cover risks of income lost in the event of an accident or prolonged business interruption, a total of 5,500 Protection Activité Professionnelle contracts were taken out, representing 100% growth in the space of two years. Commercial Banking ■ 31 The Specialist Bank for Regional Development Chantal Fondeur Deputy Mayor of Bezannes An active partner in promoting the social and economic development of the regions, Groupe Caisse d’Epargne provides local authorities and institutions, and all players active in the social economy, with a comprehensive range of services and solutions enabling them to finance their projects, simplify their management, and optimize their investments. The no.1 bank for real-estate professionals, the everyday banking partner of business organizations, the Group both supports their growth and helps them to further enhance their performance. 32 ■ Delphine Guy Caisse d’Epargne Champagne-Ardenne on the construction site of the Paris-Strasbourg TGV high-speed train link Local Authorities and Institutions The no.1 bank for the French regions, the second largest for local authorities as a whole, Groupe Caisse d’Epargne has increased its market share among major accounts while maintaining its strong positions among small and medium-sized towns and in the rapidly growing area of inter-municipal operations. In all, the Group finances one third of the needs of the local government market. ■ New, innovative loans In 2004, local government spending grew at a rapid pace (+ 8.8%). This strong growth in spending is driven, in particular, by the need for local communities to comply with European environmental standards: water, waste, etc., and the increase in building costs. These same factors have triggered growth in direct investment of approximately 10% for local communities and, in particular, for groups with specific tax systems (+ 16.5%). New loans granted by the Group to local government amounted to ¤5.8 billion, boosting medium- and long-term outstandings to ¤24.9 billion at the end of 2004. Taux Fixe 25-50 ans, an extremely innovative long-term fixed-rate financing solution developed with Crédit Foncier, was launched in 2004. This new product allows local communities to enjoy exceptionally advantageous financing conditions by matching the financial redemption of the loan to the technical amortization of the investment. In the area of structured loans, the Bonifix range developed with IXIS CIB has been further expanded. Now boasting more than 20 different products, it satisfies all the strategies used for the active management of local community debt and cash flow. New solutions have been devised for major accounts; one example is Overlix, a product offering a variable rate of interest reduced in line with changes in inflation in France. At the same time, all the Caisses d’Epargne now offer G2D, a dynamic debt management solution that makes it possible to diversify a customer’s debt and give it a new, customized profile by taking advantage of the Bonifix range. The success enjoyed by G2D reveals strong demand among local communities for easily accessible, high value-added services capable of providing them with additional budgetary leeway. ■ Financial solutions for public-private partnerships (PPP) Without waiting for the official publication of the texts governing public-private partnership agreements, the Group has already put its know-how in such matters at the service of local development. A forerunner as far as partnerships of this type are concerned (it was involved in the very first PPP operation in France: the financing of the Strasbourg police headquarters), the Group has positioned itself as an investor and financier in all the projects launched in 2004 (the Caen and 15/20 hospitals, construction of police barracks, etc.). ■ Success of cash management and payment processing services In response to the fact that local authorities are now allowed to invest in new products, the Group has expanded its range of cash management and short-term financing solutions. Launched in 2004 throughout the entire Caisses d’Epargne network, the Ligne de Trésorerie Interactive (or interactive facility) provides local authorities with an effective solution for obtaining short-term funds and managing their use by automatically standardizing the debit and credit procedures. This range offers four major advantages: automation of transaction flows, information available in real time over the Internet, e-mail confirmation sent to all parties requesting it, and an automatic call for interest and commissions. From its very first year in existence, this line of credit enjoyed immense success with managed funds in excess of ¤1.2 billion. The Group also offers local government a range of services designed to simplify the lives of their citizens. Examples include Service Public PLUS, a secure payment solution allowing local residents to use the Internet to pay for services provided by the local council, or the installation of Moneo payment terminals in public buildings. Almost 1,680 websites run by local authorities, government corporations, associations, retailers and companies have already adopted Service Public PLUS. Commercial Banking ■ 33 Local authorities: 30,000 are customers 4,308 are cooperative shareholders of the Caisses d’Epargne Olivier Rico Hervé de Waziers Philippe Delchet CNCE, Paris Financing sustainable development: a new partnership with the EIB ■ Forging tighter links with associations and local authorities In 2004, Groupe Caisse d’Epargne offered local authorities a series of reduced-rate funding envelopes set up within the framework of partnerships with a number of associations: the National Association of Listed Sites and Tourist Towns, the Association of Small French Towns, the Federation of Mayors of Medium-Sized Towns, and the Association of Mayors of Large French Towns. The CNCE has also renewed its partnership with the National Federation of Public Works to promote investments capable of helping to improve the quality of the environment. In 2004, priority was given to construction work designed to prevent the risk of flooding. The Group has also launched ECODEFI, a new financial indicator for local and regional authorities designed to measure their expectations related to financing solutions, and to gauge their degree of trust. This indicator is based on a monthly survey of a panel of 120 local authority finance directors. The first ECODEFI annual forum gave them an opportunity to exchange their points of view about the reform of the local business tax (taxe professionnelle). 34 ■ Every year, Groupe Caisse d’Epargne pursues an extremely active partnership with the European Investment Bank (EIB) with a view to financing capital spending projects for local communities and health institutions. In 2004, the EIB granted the Group a new €500 m funding envelope allocated to the sustainable urban transport programme supported by the French Ministry of Transport and Maritime Affairs. The aim of this facility is to finance public transport projects in all French regions (with the exception of the greater Paris area). Twenty-seven tramways, metro and electric bus initiatives have already been identified. The EIB funding, combined with a long-term facility from Groupe Caisse d’Epargne tailored to the operating cycles of the transport systems in question, makes it possible to optimize the financing conditions of these different projects. One example is the Clermont-Ferrand tramway financed directly by the Caisse d’Epargne d’Auvergne et du Limousin within the framework of the funding envelope granted by the EIB, and by the Caisse des Dépôts. This tramway system, with trains running on pneumatic tyres, will be brought into service in 2006; it will boast 14 kilometres of track, 31 stations and serve a total of 75,000 local residents. Christophe Block de Friberg Aurélie Tristant, Sabine Graizely Banque Sanpaolo, Paris ■ Active involvement with public health institutions The capital spending requirements of public health institutions over the period 2003 to 2007 have been estimated at more than ¤21 billion, including more than ¤10 billion related to the “Hospital 2007” reform programme. Le Havre chooses SP PLUS The Caisse d’Epargne de Haute-Normandie was chosen by the city of Le Havre following its call for tenders for the installation of a secure online payment system for services offered via its website. This city in the north of France will now be adopting Groupe Caisse d’Epargne’s solution: Service Public PLUS (SP PLUS). This 3-year contract will enable the 200,000 inhabitants of the urban area to pay for cultural and sporting events online and gradually to enjoy access to all the services provided by the city on a permanent basis: day-care centres, school canteens, public transport, etc. More than 20 local authorities have already adopted the SP PLUS secure online payment solution, including La Rochelle in 2004. In its capacity as the second largest lender and favoured partner of public health institutions in France, Groupe Caisse d’Epargne has set up a dedicated organization with a “Health” correspondent in each individual savings bank in order fully to meet the needs of public institutions specializing in health care and social welfare. Loans granted to public health institutions represented a total of ¤700 million in 2004. Almost ¤175 million of this amount enjoyed favourable rates related to the “Hospitals of France” initiative agreed with the European Investment Bank to finance the Hospital 2007 programme under the best possible conditions. The teaching hospital in Lille (north-east France) was one of the first institutions to benefit from this programme, enabling it to obtain especially advantageous financing conditions thanks, in particular, to the European Investment Bank’s signature. The Ligne de Trésorerie Interactive has already received a warm welcome from public health institutions whose needs for ready cash will grow following the adoption of the “activity pricing” reform. Under the terms of this new measure, the allocation of resources based on the real level of the institutions’ activities will replace all lump-sum operating subsidies. Testifying to its active involvement in the health care sector, Groupe Caisse d’Epargne took part in the Hôpital Expo exhibition for the very first time in 2004. The Caisses d’Epargne Foundation for Social Solidarity and the French Hospital Federation took advantage of this event to sign a 3-year partnership set up with a view to jointly organizing innovative projects of benefit to society as a whole. Commercial Banking ■ 35 No. 1 private bank for social housing organizations Antoine Savic Margerie Moriancourt and a tenant Efidis (subsidiary of Perexia), Saint-Germain-en-Laye Subsidized Housing Groupe Caisse d’Epargne is the historic partner of the HLM subsidized housing movement and the only player to boast an active role in all areas of the social housing sector. In its capacity as the no.1 private bank for social housing organizations, the Group manages 50% of the private debt of the Social Housing Enterprises and HLM agencies, whose construction programmes are financed by deposits on Livret A passbook accounts. In its capacity as a shareholder and operator of social housing organizations, the Group is involved in shareholders’ pacts concerning about one hundred of the three hundred HLM bodies. With Crédit Foncier, it is also the largest distributor of statesponsored “rental accommodation loans” (prêts locatifs sociaux) and tax-efficient prêts locatifs intermediaries (PLI), and is the leading bank offering employee savings solutions to the HLM organizations via its subsidiary, Gérer. ■ The Caisses d’Epargne, the no.1 private shareholder of social housing organizations The Social Housing Enterprises—which are privately-owned social housing organizations—manage more than 1.8 million housing units. They also play a key role in the French government’s housing policy in its drive to eliminate 200,000 run-down social housing units and to renovate or build an equivalent number. As a result, the so-called Borloo law of August 1, 2003 has reformed the corporate governance of these entities, which are now required to identify a reference shareholder, or a reference group of shareholders. Holding shares in one half of the 311 Social Housing Enterprises, and represented on the boards of one third of the total, the Caisses d’Epargne have become one of the principal administrators of these enterprises. In this respect, the CNCE recently signed an agreement with the UESL, the union representing organizations collecting statutory company contributions offering employees preferential rate loans for home ownership, with a view to setting up shareholders’ pacts with these bodies. Directors on the boards of Public Agencies for Development and Construction (OPAC) alongside politicians and qualified individuals appointed by the Prefect, the Caisses d’Epargne are also the largest private shareholders in semi-public real-estate companies (whose majority shareholders are local authorities) that own a total of 550,000 housing units. The Caisses d’Epargne reinforced their presence on the boards of these entities in 2004. 36 ■ Cible: a five-star investment fund created by Gérer Created by the Gérer subsidiary in 2001, this dynamic monetary investment fund is specifically designed for organizations active in subsidized housing and the social economy, as well as local authorities. The “five stars” attributed to Cible by the Standard & Poor’s rating agency recognize the quality and regularity of its performance. Only 13 funds out of the 193 dynamic monetary investment funds obtained the maximum 5-star rating, and Cible is the only fund in its category to have received this distinction. This recognition illustrates the expertise developed by Gérer, which, since its very creation, has specialized in managing assets on behalf of social housing organizations. One half of these entities—i.e. 300 out of a total of 600—directly benefit from the services of this subsidiary. Gérer offers dedicated funds managed on an assets/liabilities basis, customized management services, and an order transmission service enabling the customer organizations to trade at the best possible price in the bond market. Since 2004, the HLM organizations have been free to invest in all euro-denominated securities issued or guaranteed by European states. Accordingly, Gérer initiated two issues of structured Euro Medium Term Notes (EMTN) boasting two of the best European signatures: KFW and the European Investment Bank. 300 employees specializing in the “social economy” 300 subsidized housing organizations are cooperative shareholders of the Caisses d’Epargne No.1 distributor of state-sponsored PLS property loans Pierre Marintin and a student tenant Gestrim, Courbevoie PEREXIA: a different approach to subsidized housing With more than 103,000 housing units under management, a staff of 1,600 and a turnover of €530 million, the Social Housing Enterprises division of PEREXIA, a subsidiary of Crédit Foncier, is one of the principal landlords in the subsidized housing sector in France. Its territorial strategy based on three target regions (Nord-Pas-de-Calais, the greater Paris region, and the Provence-Alpes-Côte d’Azur region in southern France), enables it to satisfy the expectations of local councillors in a pragmatic and inventive manner, and to find housing solutions irrespective of the demand: accommodation for families or students, home ownership, etc. This wide range of solutions designed to promote a greater social mix goes hand-inhand with a particular concern for the quality of its services and whether its operations blend smoothly in with their environment. The 11 subsidiaries of the Social Housing Enterprises division emphasize their local presence, quality and sustainability. In 2003, for example, they signed a service quality charter offering their tenants the guarantee of round-the-clock telephone presence, rapid processing of their demands, high quality intervention, and the organization of regular satisfaction surveys. Furthermore, the Perexia (a Crédit Foncier subsidiary comprising Efidis, Logirem and SIA) and Erilia (in which the CNCE acquired a controlling interest in 2004) groups respectively own and/or manage 146,300 and 39,000 subsidized housing units. ■ Buoyant business activities The Group’s offering includes managed loans for the construction of subsidized accommodation, loans for the construction of intermediate housing units, for financing residential accommodation designed for the elderly and students, as well as a range of structured loans. Business was good as far as lending is concerned for the Caisses d’Epargne with new loans granted for a total of ¤588 million, taking outstandings in this area to an aggregate ¤2.2 billion. As the largest distributor of prêts locatifs sociaux (PLS) and prêts locatifs intermédiaires (PLI), a range of state-sponsored or tax efficient loans, the Group was granted a resource envelope of ¤1.2 billion in 2004, compared with ¤494 million in 2003, or 61% of the national allowance fixed by the French government. The social housing organizations focused their financing requests primarily on these loans, which also attracted local authorities, mutual insurance companies and associations. The entire PLS and PLI resource envelopes were committed. A new prêt social location-accession (PSLA) was launched at the end of 2004. This new subsidized homeownership loan enables households on modest incomes to buy their accommodation after a rental period under secure financing conditions. Business was also buoyant regarding deposits, with new business reaching ¤661 million, taking total savings deposits to an aggregate ¤4.6 billion at the end of 2004. This money was chiefly channelled towards Livret A passbook accounts and the range of Gérer’s investments products distributed through the retail network. New cash management and investment products have also been developed, including a range of structured time deposit products that represent, in the management of assets, the equivalent of the Bonifix range in the management of liabilities. The Crystalis automatic treasury management service continued to enjoy satisfactory growth in 2004, as did the use of interbank payment slips and electronic data exchange systems for rent collection, the payment of salaries and suppliers of social housing bodies. Commercial Banking ■ 37 No.1 bank for adults enjoying legal protection Isabelle Fagnon Caisse d’Epargne Champagne-Ardenne, Reims The Social Economy The 3rd largest banker to the social economy in France, the Caisse d’Epargne pursued its development in this rapidly growing sector comprised of associations and foundations, mutual health insurance companies, private education establishments, cooperatives, works councils, and non-profit-making sports and leisure organizations. More than 300 Caisse d’Epargne employees specialize in services specifically designed for the social economy, including 150 full-time account managers. ■ A major financing activity The Group is extremely active in the financing of social economy projects with a total of ¤9 billion in loans outstanding chiefly concentrated in the health and social sectors, private education and company benefit schemes organized by mutual insurance companies. PLS property loans granted to players active in the social economy represented a total of ¤105 million in 2004, while non-PLS loans accounted for a total of ¤309 million, a large part of which is guaranteed by SACCEF or by the different social economy investment funds run by the Institute for the Development of the Social Economy (IDES), enabling association managers to avoid having to grant personal guarantees. New services have been introduced such as the Chèque Emploi Associatif, a means of payment designed to simplify recruitment formalities and salary management procedures for small associations, and SP Plus the online payment system that makes it easier for association members to pay their subscription fees. In this respect, the Group reached an agreement with the Bayard Presse publishing group to promote SP Plus in bishoprics and parishes, and among Catholic associations. Net deposits rose by ¤386 million. A new product designed by Gérer, consisting of an allowance made to long-serving employees upon retirement, was distributed by the retail network. As a result, total investment deposits (excluding funds from guardianship structures) rose to ¤3.7 billion. The Caisse d’Epargne is also the largest financial institution providing services for protected adults, serving a total of 210,000 customers in this area. The Group’s historical commitment to the vulnerable members of society, and the quality of its specialized personnel, are the underlying reasons for this predominant position. The Group offers a particularly comprehensive range of services with products tailored to the everyday lives of the vulnerable such as the Satellis Autonomie service package and a secure cash card. Managed funds represent a total of ¤3.1 billion. 38 ■ Insertion Emploi: more than 11,000 jobs created over the past ten years The result of a partnership between the Caisses d’Epargne and the Caisse des Dépôts, the Insertion Emploi mutual fund celebrated ten years of socially supportive investments in 2004. The fund can justifiably be proud of helping to create jobs for more than 11,300 individuals in situations of great distress. A short-term loan worth €500 million for the National Pension Fund for Local Government Employees (CNRACL) The CNRACL provides old age and invalidity cover for local government employees and the staff of public hospitals. After a round of discussions with nine different financial institutions, Groupe Caisse d’Epargne was chosen to provide this entity with a bank credit worth a total of €500 million in 2005. The combined mobilization of the Group’s national and local intervention capacity proved to be a key factor in this success. The CNCE is providing assets along with the Caisse d’Epargne Aquitaine-Nord, which assumed responsibility for the commercial side of the operation; IXIS Corporate & Investment Bank is responsible for arranging the financial package. 28,000 corporate customers chose Groupe Caisse d’Epargne as their bank in 2004 90% of all business customers say they are satisfied with the Caisses d’Epargne Eric Gimonet Caisse d’Epargne Champagne-Ardenne Guy Laluc Lanson International, Epernay ■ Partnerships: making progress together In order to satisfy more fully the expectations of organizations active in the social economy, Groupe Caisse d’Epargne forged a number of partnerships during the year, in particular, with SNAPEI (the National Union of Associations of Parents and Friends of Mentally Handicapped Individuals), an umbrella organization representing the managers of associations running centres designed for the mentally handicapped, and with GAP Uneta, an organization representing 300 protected workshops. Communications in this area were further intensified in 2004 with the publication of two new advisory booklets: “The Essential Addresses of an Association Chairman” and “Internet and Associations”. The Group also publishes two quarterly newsletters: Alinea, and A comme Associations (A for Association). All these documents are available from the web portal associatis.com. Still on the subject of voluntary service, the 11th Ecureuil Association competition rewarded the exemplary achievements of innovative associations deeply involved in the life of society. Corporate Customers The local banking partners of business organizations in the regions, the Caisses d’Epargne are expanding their presence in this market through a hundred or so dedicated business centres and 270 specialized account managers. Banque Sanpaolo is extremely active among larger companies and in the leveraged buy-out (LBO) segment. All in all, the Group’s investments in the different forms of private equity funds amount to approximately ¤1 billion, including its customers’ investments in innovation mutual funds (FCPI) and local investment funds (FIP). At the same time, a syndication mechanism within the Group makes it possible to develop financing solutions for companies operating at a national level. New methods for analyzing risks have also been adopted within the framework of the Basel 2 initiative. ■ Stronger growth in the SME segment 2004 marked the arrival in the Group of Banque Sanpaolo. Building on its expertise in long-term financing operations and boasting an extensive clientele of high-quality medium-sized companies, Banque Sanpaolo will play a pivotal role in the Group’s continued growth among medium-sized enterprises. For this reason, Bail Ecureuil has been transferred to this subsidiary and will be the Group’s reference for factoring services. At the same time, Banque Sanpaolo will reinforce its positions among “high net worth” individuals, and consolidate its role in asset management among institutional customers operating at a regional and national level. Banque Sanpaolo enjoyed extremely buoyant growth in 2004 with nearly 500 new relationships with small- to medium-sized enterprises and industrial firms and 4,000 new private customers. Net banking income amounted to ¤186 million, down 4.5% with net income of ¤28 million. The Group enjoys front-ranking positions in several segments of the enterprise market, services for companies in French overseas territories via the OCEOR network, and regional venture capital with five specialized subsidiaries and commitments of almost ¤500 million at the end of 2004. Commercial Banking ■ 39 Six new funds for the benefit of regional economies ■ Strong growth in banking services, leasing activities and investment products The Caisses d’Epargne continued to develop their activities among regional SMEs, creating more than 2,000 new commercial relationships. At present, the market share of transaction flows controlled by the savings banks and Banque Sanpaolo is almost 5%, and one company out of 10 banks with Groupe Caisse d’Epargne. In addition, more than one company out of two possesses a computerized link in the form of a remote transmission system, and a strong increase in online payments concerning Caisse d’Epargne accounts has been observed (45% increase in amounts transferred). In a rather sluggish economic environment, loans outstanding with corporate customers rose 7% to reach a total of ¤4.3 billion for the Caisses d’Epargne (18% of which are short-term facilities) and ¤2.4 billion for Banque Sanpaolo, 24% of which in the form of short-term loans. A partnership agreement with the BDPME regarding the financing of public receivables was prepared in 2004 and concluded in 2005. The Group recorded new business worth ¤220 million in equipment leasing and ¤490 million in the real-estate leasing segment, up from ¤118 and ¤413 million respectively in 2003. The CNCE was granted a new ¤100 million loan from the EIB to finance SME leasing projects. New deposits received by the Caisses d’Epargne from corporate customers stood at more than ¤164 million, increasing aggregate balances to more than ¤1.9 billion, while Banque Sanpaolo received new deposits worth ¤2 billion, raising balances 9% to a total of ¤3.9 billion. The Group’s banking networks now boast a particularly competitive range of employee savings products designed for SMEs and micro-enterprises, and actively market their asset management services to company heads. Among the investment products, Morin Pons Objectif + distributed by Banque Sanpaolo won 1st prize for mutual funds awarded by the Figaro and Journal des Finances newspapers in the “dynamic euro-denominated monetary” category. The overseas OCEOR banking network has set up shop in Mauritius with the creation of Banque des Mascareignes. Apart from new investment and employee savings products, OCEOR launched Bonylis, a financing package for small capital goods using the taxefficient leasing solutions afforded by the so-called “Girardin” law. The bank’s leasing activities have also been grouped together under a single banner, Océor Lease, operating in Reunion Island, Nouméa, Tahiti, Mauritius, and in the French West Indies/Guyana. 40 ■ The Caisses d’Epargne des Pays de la Loire, de Bretagne and du Centre-Val de Loire have launched a local investment fund for a total of €6 million, specifically dedicated to western France. The purpose of this new fund is to carry out joint investments with the Group’s other vehicles in this part of France, Sodero Participations and Pays de la Loire Développement, in order to be able to carry out operations of a unit value of up to €1.5 million, thereby exerting real leverage for the chosen companies. Beneficial for the regional economy, these local investment funds also offer wealth management advantages for their customers who can invest up to 10% of their income in them, and enjoy tax breaks on up to 25% of their outlay. The Group launched five other Local Investment Funds in 2004. The consultant banker to smallto medium-sized enterprises and industrial firms Consolidating its positions as a consultant banker working with expanding, mediumsized companies, Banque Sanpaolo played a part in a large number of long-term financing operations in 2004. The front-ranking player in the market for bonds with redeemable share warrants, the bank was lead manager for the bonds issued by Open Group (€12.6 million) and by Belvédère (€35 million). It acted as joint introducer for the launch of Oxbaw on the unlisted securities market of the Euronext Paris stock exchange. It successfully completed Prosodie’s share buy-back operation and the public offer of withdrawal launched by Champex. It also provided consultancy services to ABN AMRO Capital France in the organization of the management buy-out operation at Score Services. Margerie Moriancourt and a tenant Efidis (subsidiary of Perexia), Le Pecq Real-estate Professionals ■ Consolidated front-ranking position The Group has further consolidated its position as market leader with the absorption of Entenial by Crédit Foncier and the integration of Banque Sanpaolo, a financial institution active with both real-estate professionals looking for project financing solutions and customers interested in real-estate management and transaction services. This new dimension now makes the Group the no.1 bank for realestate management companies and property managing agents, and the 2nd largest player in the project financing market. ■ ■ Banking services for professionals specializing in real-estate management and property transactions In the area of banking services designed for professionals specializing in real-estate management and property transactions, the Group is strengthening its uncontested front-ranking position and expertise through its Crédit Foncier/Entenial and Banque Sanpaolo subsidiaries. The Group intends to further consolidate its positions in this market by developing a dedicated range of products and services distributed via the Caisses d’Epargne network. Project financing market For the eighth consecutive financial period, the residential property market enjoyed an excellent year while the performance of commercial real-estate remained flat as far as rental business is concerned, but proved to be extremely buoyant with respect to transactions. In this positive business environment, new lending increased by 19% to a total of almost ¤3.1 billion; new signed loan commitments reached a total of ¤3.2 billion. Socfim, the Group’s specialized subsidiary, achieved a recordbreaking year in the financing of housing developments. New loan production amounted to ¤1.1 billion, more than half of which was syndicated within Groupe Caisse d’Epargne. The real-estate lease financing activities have been reorganized around Cicobail. Now forming part of Crédit Foncier, Cicobail operates on behalf of all the different entities in Groupe Caisse d’Epargne. Crédit Foncier also acquired a majority interest in Crédit Foncier et Communal d’Alsace et de Lorraine (CFCAL) in order to offer new financing solutions such as debt restructuring and loans with mortgage guarantees, an area where CFCAL is the principal specialist in France. With respect to new products, the Group launched PLS Investisseur in 2004. This product, chiefly distributed by property developers, is aimed at both individuals and businesses, and combines the advantages of the traditional PLS state-sponsored loan with the amortization allowed by the so-called Robien law. ■ Guaranties for real-estate professionals CEGI, a GCE Garanties subsidiary, specializing in issuing guaranties to builders of single-family houses, estate agents, real-estate management companies and property developers, saw its revenues increase by 13% with ¤35 million in gross premium income. Socamab Assurances, also a GCE Garanties subsidiary, the front-ranking company in the market for guaranties to real-estate management companies, only enjoyed 2% growth in revenues, receiving gross premiums for a total of ¤7.2 million in 2004. ■ Real-estate services In the real-estate management sector, the Perexia Group continued to enjoy strong growth. Its subsidiary Gestrim became the leading player in the Paris region following its acquisition of the Patrimonia Group, and reinforced its positions in Germany where it enjoys the status of a key market player. The real-estate engineering activities pursued by Foncier Consultants and Entenial Conseil also enjoyed growth. At the same time, Crédit Foncier reinforced its real-estate services division, notably with the transaction activities of Gemco and Keops Enterprises. Foncier Expertise, for its part, has further consolidated its leading position with 34,500 valuation assignments carried out in 2004, equal to growth of 30%. Commercial Banking ■ 41 Investment Banking Crystal Lawrence IXISSM Capital Markets, New York 42 ■ Investment Banking ■ 43 Capital Markets and Financing Solutions Jonathan Feuilhade de Chauvin Jean Le Tanneur IXIS CIB, Paris The financing and capital market activities of Groupe Caisse d’Epargne were given a new structure in November 2004. IXIS Corporate & Investment Bank now brings together all the Group’s capital market operations along with its corporate and structured finance, financial engineering and debt refinancing activities. 44 ■ IXIS Corporate & Investment Bank is Groupe Caisse d’Epargne’s corporate and investment banking arm and a leading player in the capital markets. It is licensed as a bank under French law and offers a framework of optimal security as illustrated by its outstanding credit ratings. The Bank delivers an extensive array of high value-added brokerage, structured finance, financing, engineering and research services. To ensure its active presence in the principal markets worldwide, IXIS Corporate & Investment Bank works through its Paris headquarters, branches in Frankfurt, London and Tokyo, in addition to subsidiaries in New York and Hong Kong. Financing and Financial Engineering ■ Corporate and structured finance In 2004, the bank’s financing activities, its activities as an arranger and co-arranger in underwriting and syndication operations were carried out by IXIS and CNCE specialized teams until they were merged into one at the end of the year. The financing activities pursued by the CNCE generated high levels of production in liaison with, and in support of, the Caisses d’Epargne and other Group companies: Socfim, Banque Sanpaolo, Entenial and IXIS. At December 31, 2004, aggregate loans outstanding (drawn and undrawn confirmed customer lines of credit) and the volumes of guaranties granted by the CNCE came to a total of almost ¤9.8 billion, including ¤6.4 billion for the local and regional government sector. For IXIS Corporate & Investment Bank, the 2004 financial year was characterized by substantial growth in new loan production worth a total of ¤5.51 billion, 66% of which was in the form of corporate financing solutions. A total of 105 financing operations were finalized in 2004 and the company obtained 85 arranger or co-arranger mandates during the year, including 23 as a Mandated Lead Arranger. Among the operations carried out during the year, IXIS Corporate & Investment Bank acted as co-arranger for the bank refinancing operation relating to France Télécom’s real-estate portfolio of technical facilities for a total of ¤1.2 billion. Other operations carried out by the bank’s teams in 2004 included the acquisition of Aventis by Sanofi Synthélabo and Wendel Investissement’s buyout of minority interests in Bureau Veritas. ■ Aeronautics and marine structured finance: synergies and selectivity A number of major contracts were signed during the year involving container ships, double hull bulk carriers, car ferries, gas and petrochemical tankers. The shipping finance operations created commercial opportunities with ship-owner customers and led to lucrative banking operations for several Caisses d’Epargne. In the aircraft finance segment, Ingépar was mandated during the year to arrange two selling operations with reservation of title. The subsidiary also financed the acquisition of a Boeing airliner for Air France and a turboprop aircraft for Air Tahiti. For the first time, the company also took part in an export credit operation to finance four aircraft for Bangkok Airways, the second largest Thai airline company. ■ Financial engineering and project financing consultancy services The Group is extremely active as a consultant for the arrangement and financing of projects in the infrastructure, environmental protection and energy sectors and, more generally, in all areas related to public-private partnerships (PPP), affording significant potential for further development. In 2004, the Group took part in the syndication of a ¤1.4 billion private financing initiative for the Skynet project, the new secure satellite communications system managed by EADS on behalf of the British Ministry of Defence. This PPP is similar to a corporate financing operation with a sharing of operational and financial risks between the private contractor (EADS), the public licensor, and the insurance companies. Several similar projects were examined in France—and a number were finalized at the beginning of 2005— in the area of penal establishments, regional hospitals and transport systems. IXIS Corporate & Investment Bank expanded its corporate-finance advisory offering in 2004 and thereby complemented its traditional project-financing advisory activities. The bank acted as financial advisor on three sizeable transactions, namely a securitization deal involving the transfer of a pension scheme on behalf of the Casablanca water and electricity concession in Morocco (Suez Group), a concession for the FrancoSpanish high-speed train link between Perpignan and Figueras (Eiffage and ACS-Dragados) and a container terminal concession for the new port of Tangiers in Morocco in association with the Maersk Group. Project Finance International magazine ranked IXIS Corporate & Investment Bank fifth in its 2004 league table of projectfinancing advisors (in the Europe/ Africa/Middle East zone), the highest ranking among European banks. The Group is also active in the market for structured solutions for shipping and aircraft finance via its specialized subsidiary Ingépar. In an extremely buoyant market for sea freight, Ingépar confirmed its expertise as an arranger of structured operations, while the Group demonstrated its ability to successfully underwrite shipping finance contracts. Investment Banking ■ 45 Talel Hammami IXIS CIB, Paris Capital Markets IXIS CIB launches the first private carbon fund The Caisse des Dépôts has entrusted IXIS CIB with the launch of the first non-governmental investment fund dedicated to financial market instruments helping to combat the greenhouse effect. The European Carbon Fund, a Luxembourgbased SICAV (mutual fund), will buy CO2 emission rights, create the liquidity necessary for this new market, and satisfy the coverage requirements of the 12,000 installations subject to regulations governing greenhouse gas emissions. The subscription target is €100 million. The Caisse des Dépôts, Caisses d’Epargne and institutional investors such as AGF have all expressed interest in this innovative product that offers an alternative to the financial markets. The financial management of the European Carbon Fund has been entrusted to IXIS Environnement & Infrastructures, a subsidiary of IXIS CIB and already responsible for managing the Fonds pour l’environnement et la maîtrise d’énergie (Fund for the Environment and Energy Control). 46 ■ In Europe, financial market activities boast improved results thanks to the excellent performance achieved in the fixed-income segment, growth in structuring and fund arrangement activities and good results in the equity intermediation segment. The intermediation business benefited from a favourable market environment and reinforced its position among a clientele of institutional investors. Interest-rate and Forex markets Building on its innovative know-how, IXIS Corporate & Investment Bank delivers a broad array of fixed-income products, from the simplest to the most complex. ■ Interest-rate and credit markets Over-the-counter interest-rate and Forex derivatives trading The year featured an improvement in both volumes and profitability on interest-rate derivates. A number of complex and innovative transactions were executed from Paris, London, Frankfurt, New York, Tokyo and Hong Kong. Business on yen and dollar-denominated complex derivatives was expanded in Asia. The bank has also developed a major position in inflation-linked products and securitization swaps. Government debt IXIS Corporate & Investment Bank confirmed its positions in the French government debt market and ranked 5th among primary dealers in French government securities (Spécialiste en Valeurs du Trésor, SVT). It also played an active role in developing the Euro MTS range of bond trackers. Primary bond market The Bank consolidated its position in the euro primary market through 105 public issues totalling ¤23 billion. It has strengthened its positions worldwide, ranking as the no. 1 dealer of structured private placements in euros, the leading arranger of cedulas hipotecarias* and the 2nd largest issuer of covered bonds (obligations foncières). Secondary credit market IXIS Corporate & Investment Bank capitalized on the attractive interest-rate and credit spread environment to achieve a fine performance in corporate bonds and Asset-Backed Securities (ABS). Thanks to market-share gains on short-term credit securities and repo business, it became the leading dealer of Asset-Backed Commercial Paper (ABCP) in France. ■ Structuring Strong growth was achieved in alternative fund-management structuring in Europe and Asia. The team handled some innovative structured operations for asset management clients and won six public offering mandates in Japan. The credit structuring unit contributed to growth in the Collateralized Debt Obligation (CDO) segment by arranging a ¤220 million synthetic CDO comprising ABS and CDO underlyings. The Alternative Risk Transfer team arranged the biggest-ever climate derivative indexed to snow depth. The real-estate structuring unit undertook one of Italy’s biggest-ever real-estate transactions on behalf of Enel in a ¤1.4 billion deal comprising close to 900 real-estate assets. ■ Securitization IXIS Corporate & Investment Bank took advantage of growth in the Italian and UK Residential Mortgage Backed Securities (RMBS) and Commercial Mortgage Backed Securities (CMBS) markets to carry out two substantial transactions, one to finance office property in London and the other to finance technical facilities for a major Italian telecoms operator. The securitization team expanded its commercial receivables expertise by applying its existing knowhow to the issue of deconsolidation introduced by the International Accounting Standards (IAS). ■ Complex credit Standardization and innovation were the prime features in the credit derivatives and structured credit markets in 2004. Standardization enhanced market transparency and thereby stoked investor interest, while innovation helped satisfy increasing demands from clients. IXIS Corporate & Investment Bank responded to this backdrop by launching the first public synthetic CDO comprising both credit instruments (credit default swaps) and equity instruments (equity default swaps). Equity Markets IXIS Corporate & Investment Bank serves the needs of major European players with personalized advice and high value-added products on both primary and derivatives markets. ■ Primary market Primary market activities picked up markedly in 2004, especially in the IPO field (12 transactions in France totalling ¤5.7 billion). IXIS Corporate & Investment Bank strengthened its presence in the primary market for equities through its partnership with fellow bankers, Lazard. The partnership operates under the Lazard-IXIS banner and focuses on French companies capitalizing at over ¤500 million. Lazard-IXIS took part in France’s main IPOs in 2004, as co-lead for Snecma, co-lead for Autoroutes Paris Rhin-Rhône, and associated lead for Pages Jaunes and bioMérieux. Lazard-IXIS also acted as co-lead for Alstom’s recapitalization and lead manager/global coordinator for Club Méditerranée’s ¤150 million Océane issue (bonds convertible into new or existing shares) and Vivendi Universal’s sale of a ¤1 billion block of shares in Véolia Environnement. IXIS Corporate & Investment Bank was also lead manager on two transactions on its own: Sword’s ¤18.7 million capital increase and Accor’s ¤278.6 million redeemable bond issue (ORANE Accor). ■ Equity structured products In conditions hardly favourable to equity derivatives, IXIS Corporate & Investment Bank strengthened its positions in equity structured products by diversifying its offering and pursuing pro-active commercial measures. The bank notably undertook an aggressive recruitment drive geared to broadening the product offering and expanding its presence in world markets. It also positioned itself as a major player in complex derivatives and developed a global offering of equity structured products. ■ Arbitrage IXIS Corporate & Investment Bank extended its presence in the convertible bond field by setting up a new sales team to service asset managers. Arbitrage business resisted well despite a reduction in corporate actions. The bank’s financing activities were expanded, especially in the loans/borrowing segment, while interest-rate arbitrage enjoyed an exceptional year. The consolidation of the various arbitrage activities enabled the Bank to develop more diversified strategies to better capitalize on all market situations. * In Spain, fixed-income bonds issued by a financial institution and guaranteed by a portfolio of mortgage loans granted by the issuer. Investment Banking ■ 47 Fabrice Bouquet Cristel Kuczko Pierre Barral IXIS AM, Paris ■ IXIS Securities IXIS Securities, the European equity brokerage subsidiary of IXIS Corporate & Investment Bank, benefits from a strong reputation for delivering quality research in all sectors. IXIS Securities climbed to second place among French equityresearch operations ranked in the Agefi financial newspaper’s Grands Prix 2004 de l’Analyse Financière, and obtained 15 nominations, including 5 first prizes. It was also classed third for sector research among French equity-research operations assessed in the Extel Focus France survey. Significant efforts were made to reinforce and internationalize the various teams in all the major European financial markets in 2004. To accompany this development, IXIS Securities stepped up its marketing drive and organized 430 presentations, over half of which in conjunction with issuing companies. IXIS Securities gained market share both in France and abroad, making particularly strong headway in Anglo-Saxon markets. IXIS Midcaps, IXIS Securities’ subsidiary specializing in companies with a middle level of market capitalization, continued to expand and increased revenues substantially. In 2004, IXIS Securities leveraged its recognized research, marketing and placement expertise to the benefit of Lazard-IXIS. IXIS CIB Subsidiaries IXISSM Capital Markets had an excellent year in 2004 and achieved its best-ever financial performance, with revenues growing 14% to $476 million and income before taxes rising 9% to $194 million. The securitization business continued to enjoy substantial growth, both in terms of volume and revenues. Within the commercial real-estate arena, the expansion of the company’s lending programme reasserted its position as a global player in the market. 48 ■ A record-breaking issue indexed to inflation In July 2004, the European leaders in inflation-linked bonds, IXIS and Barclays Capital, launched the largest bond issue of this type ever carried out by a local community in Europe. This €200 million issue was launched by the Lazio region, the first Italian region to use this instrument to optimize the management of its debt. High ratings for IXIS Securities’ research The results of the Agefi financial newspaper’s Grands Prix 2004 de l’Analyse Financière reflect the significant progress achieved by IXIS Securities, which continued to gain market share in France, the UK, and the United States. IXIS Securities was rated the 2nd best broker in France for equity-research operations, and number 4 in the new “Top Ten Brokers” ranking based on a summary of all votes cast. The company confirmed its front-ranking positions in most of the industries where French companies command excellent positions: luxury goods (2nd), the food industry (2nd), automobiles (3rd), and retail distribution (3rd). What is more, it also ranks among the front-runners in new sectors such as insurance, real estate, and telecom equipment manufacturers. Equity-linked bonds: an innovative transaction for the Casino Group Aurélie Fouilleron Nicolas Demoro IXIS AM, Paris IXISSM Capital Markets structured and placed $6 billion of collateralized debt obligations (CDOs), moving up from 9th to 6th position in the US market for CDO issues. IXIS Capital Markets also grew its structured fund business by 45% and positioned itself as a prominent provider in this market. IXISSM Capital Markets also provides its customers with its equities know-how. European equity sales business, which offers French and pan-European equity research and stock order execution to the US market, had an excellent year, boosting its trading volume 27% over the previous year’s results and improving its ranking among institutional investors. The equity derivatives business, which provides high-net-worth retail and institutional clients with customized OTC derivatives, also continued to build momentum. It has now become a key activity for IXISSM Capital Markets in the US equity markets, approximately doubling its level of business from the previous year. IXIS Asia Limited is a wholly-owned Hong Kong-based subsidiary of IXIS Corporate & Investment Bank founded in September 2004. It works in conjunction with IXIS Corporate & Investment Bank’s Tokyo branch to expand sales in Asia excluding Japan, and especially in Hong Kong, continental China and Taiwan, with a particular focus on fixed-income, equity and structured products. The market for these asset classes was robust in Asia in 2004 and looks set to remain so in 2005. The Casino Group launched a private placement of bonds indexed to the price of Casino ordinary shares for a total of €235.7 million, entirely underwritten by IXIS CIB, Nexgen (a financial holdings company in which IXIS CIB owns a 38.7% stake) and ABN Amro. IXIS CIB and Nexgen joined in this operation as bookrunner-subscribers. Nexgen teamed up with ABN Amro to provide a hedge for the equity derivatives part of the transaction. They acquired two million treasury shares held by the Casino Group in a transaction completed off-market via IXIS Securities. This original operation is innovative in several respects: It provides a solution compliant with the new IFRS standards, which specify that treasury shares must be deducted from shareholders’ equity. By reducing its treasury shares by one third, the Casino Group benefits from two positive effects on its debt-to-equity ratio: an increase in its shareholders equity and a total of €114 million from the sale of its securities. ■ The redemption value of the bonds will be inversely proportional to the value of the Casino share at each maturity date. This enables the Casino Group to benefit directly from any future increase in the value of the share. ■ Investment Banking ■ 49 Asset Management IXIS Asset Management Group, Groupe Caisse d’Epargne’s new holding company offering global money management services, boasts the combined expertise of an international network of specialized management and distribution companies active on all four continents and serving a full spectrum of clientele: institutional investors, business customers, private individuals, etc. 50 ■ Nicolas Miller Olivier Morel Jean-Paul Fernandes IXIS AM, Paris IXIS Asset Management Group: €371 billion assets under management 19.9% 38.5% Equities Life insurance 16% Bonds 9.2% 11.1% Money market Others 5.2% Real estate ■ PER ASSET CLASS IXIS Asset Management Group, the bank’s core business specializing in global asset management with a decentralized “multilocal” network of affiliates and subsidiaries, enjoyed sustained growth in 2004, with net inflows of ¤19.5 billion, including ¤13.5 billion in the United States. The bank expanded its cross-border cross-selling activities to reach a total of ¤3.7 billion. Total assets under management in 2004 stood at ¤371 billion, representing 13% growth at constant exchange rates, operating income rose 17% while net ordinary income before tax (constant exchange rates and banking format) enjoyed growth of 16%. This buoyant development of new activities is the result of a concerted distribution drive pursued by all the different entities belonging to IXIS AM Group, notably in the United States. In 2004, IXIS AM Group successfully incorporated two European subsidiaries: Ecureuil Gestion, which makes a range of investments in mutual funds and guaranteed return funds available to the individual Caisses d’Epargne and tailored to their clientele, and IXIS AEW Europe, a leading real-estate investment manager offering a wide array of expertise in real-estate assets. Assets managed by IXIS AEW Europe and AEW Capital Management in the United States represented a total of ¤23 billion, making IXIS AM Group the 4th largest real-estate investment manager worldwide. ■ Buoyant business activities in the United States and Europe Activities in the United States resulted in net asset inflows of ¤13.5 billion. IXIS AM Advisors, the distribution arm of IXIS Asset Management Group in the United States, raised ¤7.2 billion, chiefly in the form of special-purpose vehicles thanks to the concerted efforts of distributors of individual retirement schemes. IXIS AM Group came 4th in Barron’s annual rankings of the performance of collective investment vehicles. The Group is mentioned by Cerulli Associates as the market player that enjoyed the strongest growth in special-purpose vehicles in the United States. American funds continued to perform strongly. At the end of 2004, 89% of the collective investment vehicles (excluding money market funds) boasted 4 or 5 stars in the Morningstar ratings, and 94% of the funds were above average for their returns over 3 and 5 years. The fine performance achieved by high yield equity funds, notably the products distributed by the Harris Associate subsidiary, which manages the Oakmark family of funds, resulted in 23% growth in the assets of funds under management. 28% Mutual funds 6% Private management and alternative investment 66% Discretionary management ■ PER INVESTMENT VEHICLE In Europe as in the United States, IXIS AM Group pursued the diversification of its range of multi-manager funds and increased its profitability thanks to enhanced margins generated on “equities” and “alternative investment” expertise. IXIS AM Group also consolidated its active presence in the key global markets by setting up IXIS AM Global Associates in 2004, a company dedicated to cross-border cross-selling activities. In its first year in business, this new entity gathered assets worth a total of ¤3.7 billion worldwide, especially in Japan, Australia and the Middle East. In France, the combine entities within the IXIS Asset Management Group—IXIS AM (France), IXIS Private Capital Management, Ecureuil Gestion and IXIS AEW Europe—contributed to growth in new net inflows from institutional investors and individuals. Institutional investors called on the full spectrum of the Group’s expertise available in Paris and in the United States, and showed a distinct interest for the active management of euro fixed-income portfolios, insurance-backed management and niche expertise such as inflation-linked bond management, credit bonds, CDO and emerging market equity funds. Major corporations have stepped up their demand for short-term cash investments resulting in strong demand for money market mutual funds (+ 12%). Funds of funds managers have chiefly focused on bonds, international and American equities. Customized products have also been created for the retail distribution networks and insurance companies. As a result more than ¤200 million was invested in the IXIS Inflation fund, the first inflation-linked bond fund, whose success drove the creation of other funds of this type. Among the success stories of the year, IXIS AM (France) consolidated its front-ranking position in France for the management of fixed-income products thanks to two major management mandates entrusted to it by the French Retirement Reserve Fund (FRR): ¤960 million in aggregate euro bonds and ¤480 million in international bonds. This latest mandate was delegated to the Group’s American subsidiary, Loomis Sayles & Co., L.P. This IXIS Euro Convergence mutual fund was awarded 1st prize by Agefi Actifs in the “European Bonds” category while CNP-AssurAmérique came 2nd in the “North American Equities” segment. Investment Banking ■ 51 All 3-year+ funds managed by IXIS PCM rated 5 stars by Standard & Poor’s Jim Orfanos IXIS AM North America, Boston IXIS AM (France), no.1 in CDOs in France For the past three years, IXIS Asset Management (France) has been offering innovative management expertise that capitalizes on its extensive experience in risk and management insurance: CDO management. “Collateralized Debt Obligations” are structured products making it possible to pool credit risk in a synthetic portfolio. The CDO issues debt with different yield and risk profiles in order to satisfy the needs of a large number of institutional investors. First launched in 2004, Saphir is the first 4th-generation CDO with an on-demand “jumbo” style issue. It attracted subscription of more than €400 million in three currencies (euro, dollar and Swiss franc), on three different ratings (AAA-AA-A) and with three maturity horizons (5, 7 and 10 years) among a broad-based clientele in seven countries. Thanks to this operation, IXIS AM (France) was able to consolidate its front-ranking position in the French CDO market. 52 ■ ■ Strong growth in management services dedicated to major private investors IXIS PCM, the Group subsidiary specializing in wealth management, provides its customers with made-to-measure asset engineering and financial solutions, generating more than 60% of its revenues with its direct private asset management clientele. IXIS PCM boasts acknowledged financial management expertise in asset allocation. Its licence was extended in 2004 to include alternative investments management. IXIS PCM reported extremely satisfying commercial and financial results in 2004. Asset gathering activities achieved 64% growth, rising to ¤235 million, taking total assets under management to ¤753 million. Its teams were involved in handling major company divestment operations. Synergies have been developed with the network of regional savings banks and a large number of partners from within and outside the Group have adopted its multimanager services. Two products launched in 2003 enjoyed outstanding success. Réactis Sérénité, the dynamic money-market fund and the largest fund managed by the company with total assets of ¤240 million, was placed 2nd out of a total of 188 in its category over one year. The alternative “absolute return” investment fund IPCM Alpha Jet, with assets of almost ¤80 million, came no. 1 out of 67 over one year in Standard & Poor’s Alternative Management-Multistrategy category. A new product was created during the year whose key performance driver will be the harnessing of positive alpha (focus on outperforming the indices): IXIS Elite Absolute Return. Nicolas d’Halluin IXISSM Capital Markets, New York ■ Real-estate assets: strong growth in Europe The platform created by IXIS AEW Europe and US-based AEW Capital Management is the 4th largest third-party real-estate investment specialist worldwide with aggregate gross assets under management of ¤23.3 billion. European Property Investment (EPI ): investment capacity in excess of €2 billion EPI, a pan-European fund specializing in the acquisition of outsourced real-estate assets, ranks among the largest, and most active, new investment funds in the European market. It has already raised capital worth a total of €739 million from first-class American and European institutionals, giving it an investment capacity of €2.1 billion over a period of three years. In 2004, €500 million was invested in the acquisition of three portfolios in Germany, Holland and Scandinavia. 2004 was an excellent year for IXIS AEW Europe and enabled the company to expand its clientele to include new major American and European pension funds. Aggregate assets under management stand at ¤11.1 billion and the gathering of new assets exceeded the ¤1 billion mark. Despite extremely tight market conditions, IXIS AEW Europe again demonstrated its ability to find promising, reasonably-priced assets, to manage them in such a way as to create new value, and to dispose of them at the right time and price. Since 1999, it has regularly outperformed the IPD index*, the benchmark index used by the entire industry. 2004 saw the launch of several new investment products: Logistis 2, a fund dedicated to logistics investment in France, Spain and Italy; European Property Investment (EPI), a pan-European fund specializing in real-estate assets outsourced by major companies or banking networks in Europe; a PREF fund devoted to investors in the Middle East wanting to invest in France; and an open-ended real-estate fund managed by the Austrian bank Raiffeisen for customers in its domestic banking network. * The IPD index is a benchmark compiled by a French company that measures the performance of directly owned real-estate investments throughout the year, exclusive of debt. Investment Banking ■ 53 Investor Services Andrew Sanford IXISSM Capital Markets, New York IXIS Investor Services is Groupe Caisse d’Epargne’s new bank specializing in asset custody and related services. 54 ■ Chiefly geared to the needs of institutional investors, custody and fund administration services are provided by IXIS Investor Services* and its subsidiaries: IXIS Urquijo in Spain, specializing in global custody and fund depository services, IXIS Administration de Fonds, a company dedicated to the administration of funds governed by French law, and Euro Emetteur Finance, a 50-50 joint venture with Crédit Lyonnais providing services to issuers. Thus, for the first time, investor services in France enjoyed the most prestigious rating awarded by Global Custodian: a double “Top Rated” for its domestic and non-resident clientele. IXIS IS is the only company in the investor services market to have obtained this label for its domestic clients. IXIS Urquijo also won extremely high ratings in Spain. The activities deployed by this core business enable it to provide services for all investors in the securities market: pension funds, mutual insurance companies, welfare organizations and insurance companies, central banks, asset management companies, nonresident banks, and collective investment vehicles. The products concerned by these activities include a full spectrum of asset classes, all domestic and international portfolios, and cash flows related to securities. The range is completed by a number of value-added services: management of proxy voting, information about the markets and regulations, etc. IXIS IS consequently ranks among the largest French custodians and fund administrators with assets in custody totalling ¤685 billion, of which more than ¤110 billion is held on behalf of collective investment vehicles. ■ ■ New services In addition to the implementation of market initiatives, IXIS Investor Services expanded its range of services in 2004, offering new facilities in the area of proxy voting and customized reporting for institutional customers, assistance given to its principal clients in the adoption of Swift protocols, and the greater use of its Antares Internet platform by its customers. The efforts deployed over the past three years to optimize the range and quality of the services provided by IXIS IS to its institutional customers were recognized in 2004 through the attribution of outstanding ratings in both France and Spain. Major corporate merger on the horizon The extremely competitive investor services market is currently going through a phase of rapid consolidation. Threshold effects play a decisive role in the ability to go ahead with the extremely onerous IT investments required by constant changes in customers’ expectations. Discussions are consequently underway with Crédit Agricole with a view to merging IXIS Investor Services and Crédit Agricole Investor Services in 2005. With assets held in custody in excess of ¤1,600 billion, the new entity would be the largest global custodian in France and one of the industry’s top-ranking players in Europe. The ratings earned by IXIS IS reflect the quality of its financial profile and the strength of its technical expertise. At January 4, 2005 Standard & Poor’s Moody’s Fitch Ratings Short term A-1+ P1 F1+ Long term AAAa3 * This subsidiary reporting directly to the CNCE became operational on January 1st, 2005. Although it operated in 2004 under the name of CDC IXIS France, in this annual report it is simply referred to as “IXIS IS” in order to simplify matters. Investment Banking ■ 55 Financial Guaranty Yoann Ignatiew IXIS AM, Paris Thanks to the unconditional payment guaranty provided by IXIS Financial Guaranty (CIFG), Groupe Caisse d’Epargne facilitates the placement of structured products and the financing of infrastructure projects or public-private partnerships. 56 ■ Working through the CIFG Europe and CIFG North America (NA) subsidiaries of the IXIS Financial Guaranty Group (CIFG), the Caisse Nationale des Caisses d’Epargne (CNCE) enables issuers to obtain financing at lower rates, and offers investors new risk profiles in the form of guaranteed structured products and infrastructure projects or credit enhanced public-private partnerships (PPP). CIFG is the only financial guaranty specialist to have developed its activities simultaneously in both Europe and the United States. It is active in all the segments of the credit enhancement market: local authorities, PPP, infrastructure project financing and structured finance. To facilitate its development, the CNCE granted the company a $200 million debt facility, partly drawn to boost the capital of its operating units to more than ¤564 million. The resources available to IXIS Financial Guaranty (CIFG) to cover possible claims on guarantees given now exceed one billion dollars. ■ Geographical expansion and innovation In an environment marked by a tightening of credit margins and downward pressure on the premium income received by financial guarantors, IXIS Financial Guaranty (CIFG) pursued its development by expanding its geographical presence and the type of asset classes subject to credit enhancement. CIFG now holds licences in the 15 original member states of the European Union and, in 2005, will cover the entire United States where it is already authorized to write business in 45 jurisdictions. It has also developed its activities in new asset classes, such as home equity conversion mortgages for which it issued the first guaranty for this type of product in Europe. In 2004, the most significant transactions in Europe were guaranty transactions for an Italian region (¤190 million) and for a portfolio of residential mortgage loans (£100 million) and, in the United States, guaranty transactions provided for the Atlanta airport ($199 million), the New York subway ($250 million), the Chicago school system ($300 million) and portfolios of real-estate loans. Having completed more than 340 operations since its creation (including 31 risk underwriting operations in Europe and Australia related to infrastructure projects, PPP and local authorities, regions or States), the insured portfolio (net par outstanding) of IXIS Financial Guaranty stood in excess of $25 billion at the end of 2004. Adjusted gross premiums (premium income plus the present value of estimated instalment premiums) written by CIFG on credit enhancement products since its creation stands at more than $285 million. The insured portfolio of IXIS Financial Guaranty is exclusively comprised of transactions rated BBB- or higher. The average quality is equivalent to a double-A rating awarded by the three principal rating agencies. IXIS Financial Guaranty (CIFG) boasts the highest ratings awarded by the agencies: AAA/Aaa/AAA. IXIS Financial Guaranty underwrites the first portfolio of home equity conversion mortgages in Europe Home equity conversion mortgages (or “reverse mortgages”) enable homeowners aged 60 or more to release a part of the capital locked up in their property to boost their regular income. The loan (capital and interest) is reimbursed on the basis of the market value of the underlying property when the owners (or surviving spouse) leave their home for good. This type of product, specifically designed to enhance retirement income, has experienced considerable growth in the United Kingdom in recent years. The transaction underwritten by IXIS Financial Guaranty (CIFG) is particularly innovative for the European market and calls for a detailed analysis of complex risks including mortality tables, real-estate price curves, obsolescence or inflation. But it also corresponds to a general trend observed in Europe, namely: the general adoption of financial engineering techniques to develop products offered to senior citizens to help them finance their retirement. Investment Banking ■ 57 A Bank Founded on Solidarity and Social Commitment Marie-Claire Pelé with a resident Résidence “Les trois roses”, Epernay Caisses d’Epargne Foundation for Social Solidarity 58 ■ A Bank Founded on Solidarity and Social Commitment ■ 59 Association Forepabe La Châtre, PELS funded by the Caisse d’Epargne Centre-Val de Loire Local and Social Economy Projects “Social progress” was the inspiration that led to the creation of the first French savings bank in 1818… and Groupe Caisse d’Epargne has always remained faithful to the pursuit of this original ideal. With the financing of local and social economy projects (PELS) by the individual Caisses d’Epargne and the work of the Caisses d’Epargne Foundation for Social Solidarity, the Group strives every day to create a more mutually supportive society through new job creation, social reintegration, and the drive to combat illiteracy and the dependency of the elderly and more vulnerable members of our community. Committed from the very outset to the principles of sustainable development, the Group is also extremely active in corporate philanthropy and the sponsoring of sports events. 60 ■ The Caisses d’Epargne are entrusted by French law with the mission of pursuing actions beneficial to society in general and, more specifically, providing financial support for local and social economy projects (PELS). A part of the profits of each Caisse d’Epargne is devoted to the financing of these initiatives in the form of loans, injection of capital or grants. The three principal areas for PELS action, as defined by the Fédération Nationale des Caisses d’Epargne (FNCE), are: ■ ■ ■ Employment, by helping individuals who find it difficult to enter, or remain in, the mainstream labor market, Autonomy, by improving the environment of people who are both socially, physically and intellectually dependent, Preservation of social cohesion, by weaving (or by mending) the bonds between the community and individuals living on the fringes of society. In 2004, the Caisses d’Epargne lent their support to 2,352 projects for a total of ¤50.6 million, a level of support 22.4% higher than in 2003. Promoting autonomy was the largest area of socially beneficial action, attracting 48% of the aggregate funding envelope. This focus resulted from the determination of the Caisses d’Epargne to be active in this sector by supporting a large number of initiatives pursed by associations, and by financing the public-interest activities of the Caisses d’Epargne Foundation for Social Solidarity. The funds destined to promote employment—used to finance new business creators and provide them with banking services, to help professionals who provide support services, and to promote social integration through employment—amounted to ¤21.5 million, up 7% compared with last year. 6,600 projects supported over the past 4 years €130 million invested Association Egalité sur l’eau (Equality on the water) Rodez, a PELS funded by the Caisse d’Epargne de Midi-Pyrénées Calls for projects for an even stronger local presence To keep all eligible organizations (irrespective of their size) informed about the existence of the PELS, the Caisses d’Epargne launched calls for candidate projects in 2004 through their branches, the local press and by mail. ■ How the PELS are examined, selected and appraised The annual resource envelope allocated to the funding of local and social economy projects is approved each year at the annual general meeting convened by each savings bank. It depends on the financial results of each Caisse d’Epargne and the amount of interest paid to the cooperative shareholders. Each bank determines the priority focus it intends to give to its action in the light of the particular situation and needs of its region. The directors of the local savings companies are encouraged to submit application files, to help in their selection and to give their opinion concerning their relevance, thereby offering the benefit of their knowledge of the economic and social fabric of their regions. These calls, typically focused on specific topics such as services enabling the elderly to stay in their own homes or action to promote environmental protection, made it possible to strengthen the ties between the Caisses d’Epargne and the large number of players in the social economy. A PELS appraisal process has been set up by the FNCE. Operational since 2004, and adopted by 80% of the Caisses d’Epargne, it makes it possible to obtain a clearer idea of the contribution made by the funded projects to greater social cohesion. Certain local savings company directors—all volunteers and trained in this analysis—meet the people who have developed ideas for new initiatives, and gather information about their successful implementation and the economic and social impact of the actions taken. A Bank Founded on Solidarity and Social Commitment ■ 61 Association Campanule Gérardemer, a PELS funded by the Caisse d’Epargne de Lorraine ■ PELS IN 2004: Total commitments of €50.6 million 1.4% Local authorities, cooperatives, social housing organizations 7.1% 5.3% Companies Others 10.1% Foundations 46.3% 29.8% Associations Micro-enterprises Status of end beneficiaries 9% 7% Social cohesion Injection of capital 48% 43% Autonomy Employment Focus of the commitment 62 ■ 1% Contributions in kind 27% 65% Loans Grants Type of financing in 2004 Association for gifted children in Val d’Oise, Ermont Eaubonne, a PELS funded by the Caisse d’Epargne Ile-de-France Nord ■ Growth in the number of PELS 2,352 1,977 50.6 41.3 1,316 952 20.3 2001 23.0 2002 2003 2004 ■ Number of PELS ■ Amount of funding in € million ■ Financial details of PELS commitments Amount (in € million) 21.5 EMPLOYMENT Promoting financial support for new business creators and providing them with banking services ■ Financing professionals providing support to new business creators ■ Favouring social integration through employment ■ AUTONOMY Promoting the independence of the elderly, infirm or disabled ■ Satisfying basic needs ■ Reinforcing the acquisition of basic knowledge and skills 6.2 9.2 6.1 24.5 ■ SOCIAL COHESION Fostering social integration through cultural or sports activities ■ Promoting social integration through the protection of natural and cultural heritage 16.0 4.6 3.9 4.6 ■ TOTAL 2.9 1.7 50.6 A Bank Founded on Solidarity and Social Commitment ■ 63 In 4 years, €28 million in loans granted to micro-enterprises 5,000 new jobs created Association Les Compagnons bâtisseurs du Centre (Association of Journeymen Builders of Central France) Tours, a PELS funded by the Caisse d’Epargne Centre-Val de Loire ■ PELS ALLOCATED IN 2004 PER CAISSE D’EPARGNE (in euros) Alpes Alsace ■ Aquitaine-Nord ■ Auvergne et Limousin ■ Basse-Normandie ■ Bourgogne ■ Bretagne ■ Centre-Val de Loire ■ Champagne-Ardenne ■ Côte d’Azur ■ Flandre ■ Franche-Comté ■ Guadeloupe ■ Haute-Normandie ■ Ile-de-France Nord ■ Ile-de-France Ouest ■ Ile-de-France Paris ■ Languedoc-Roussillon ■ Loire Drome Ardèche ■ Lorraine ■ Martinique ■ Midi-Pyrénées ■ Pas-de-Calais ■ Pays de l’Adour ■ Pays de la Loire ■ Pays du Hainaut ■ Picardie ■ Poitou-Charentes ■ Provence-Alpes-Corse ■ Rhône-Alpes Lyon ■ Val de France-Orléanais Total ■ ■ 64 ■ Commitment 1,501,000 1,391,443 1,489,165 1,858,111 766,080 1,701,905 1,587,575 928,605 1,140,155 1,832,555 1,098,651 954,430 118,996 1,701,160 939,150 1,124,043 5,000,000 1,901,707 1,650,245 2,057,632 102,935 2,118,665 1,284,617 887,022 2,119,190 850,001 2,279,133 1,605,402 4,185,865 2,977,348 1,438,960 50,591,746 Number of PELS 83 45 56 84 49 88 71 51 41 81 44 50 18 106 42 39 94 79 67 77 12 164 47 66 156 62 147 111 137 113 72 2,352 Helping to provide the creators of micro-enterprises with banking services The role of the Caisses d’Epargne is not only to grant loans for the creation of new business but also to help provide new business creators with banking services. 22 Caisses d’Epargne open business accounts for these new ventures; more than one half of the savings banks offer special rates, while a number even offer total charge exemption during the life of the loan. Réjane Braizaz with a resident at La Ramée Allevard (Isère), Caisses d’Epargne Foundation for Social Solidarity The Caisses d’Epargne Foundation for Social Solidarity The Caisses d’Epargne Foundation for Social Solidarity, an institution granted the official seal of state approval in April 2001, focuses its efforts on the fight against all forms of dependency and social exclusion related to old age, illness, disability or illiteracy. The Foundation is distinguished by the diversity of the channels it uses to pursue it activities: ■ A non-profit-making private operator, the Foundation represents, in the health care and social welfare sector, a network of 61 establishments and services throughout France, enabling vulnerable adults to stay in their own homes, ■ An actor directly involved in the fight against social exclusion. It designs and implements grass-roots operations, such as the Savoirs pour réussir (Knowledge for Success) initiative, in the campaign against illiteracy, ■ A financier of innovative projects that it selects and appraises itself. It is also authorized to act as an umbrella organization for other foundations. As a result, seven regional Foundations have been created under the aegis of the parent Foundation by the Caisses d’Epargne Aquitaine-Nord, Loire Drôme Ardèche, Provence-Alpes-Corse, Pays de l’Adour, Languedoc-Roussillon, Haute-Normandie and Basse-Normandie. ■ An extensive network of care centres The Foundation assumed responsibility, in January 2005, for the management of 13 new residences and a home-help service in the Douai region. In 2004, two new centres were opened in Gruissan and Salle d’Aude, and four major restructuring operations were completed. A centre was entirely renovated in Charente-Maritime and now specializes in providing care for people suffering from Alzheimer’s disease. At the request of associations or congregations wanting to ensure the future of their establishments, the Foundation has also taken charge of managing three other care centres. The Caisses d’Epargne Foundation for Social Solidarity is now at the head of a network embracing all of France: ■ 55 residences providing health care and social welfare services to 3,800 elderly, infirm or disabled permanent residents, ■ Three health care units, physiotherapy and rehabilitation centres looking after nearly 4,000 people every year, ■ A remote-monitoring service boasting 3,600 subscribers, ■ A service providing support services designed to allow vulnerable adults to return to and live in their own homes, working directly with the André Lalande physiotherapy and rehabilitation centre in Noth, in the Creuse region, and a home-help service serving more than 850 elderly people living in their own homes. The Foundation’s 2,000 employees offer their support to the people in their care with a personal, local presence and a particular focus on the quality of the care services provided. Vigilance and the ability to provide emergency assistance are two of the Foundation’s priorities. A prevention system has been set up to monitor the state of health of vulnerable individuals, enabling the Foundation to provide a rapid and safe response when necessary. Substantial investments in air-conditioning systems have also been made. ■ Stepping up the fight against illiteracy 2004 was marked by the extension in several regions of Savoirs pour réussir, an initiative designed to help young people having little or no formal education to re-establish contact with reading and writing with a view, ultimately, to following a training course, obtaining a qualification, and beginning their professional lives. This initiative is based on a national agreement signed with three government ministries, including the Ministry of Defence, local missions, and the National Agency for the Promotion of Literacy (ANLCI). A Bank Founded on Solidarity and Social Commitment ■ 65 Combining our strengths The Foundation signed new partnership agreements in 2004: A national agreement with the France Hospital Federation that will lead to the creation of new centres providing health care and social welfare services situated near hospital complexes, ■ The identification of young people encountering problems with the basic skills of reading and writing uses the screening system set up during the day of national service organized for all young French citizens, and the local literacy campaign missions run by the Ministry of Employment and Social Cohesion. After testing the system in Marseilles, a pilot site that has already welcomed more than 80 young people accompanied by 40 or so volunteers trained by the Foundation, a total of fifteen Caisses d’Epargne have now joined in this operation. At the end of 2004, the Ministry of Defence agreed to the opening of four new sites in Haute-Normandie, the Alps, ChampagneArdenne and Avignon. The extension of the system throughout France over the next few years is one of the Foundation’s major objectives. ■ Supporting innovative initiatives Thanks to the increasing amount of donations from the Caisses d’Epargne and Group subsidiaries, the Foundation has stepped up its support for innovative projects, thereby fulfilling its role as the Group’s “research centre” for issues of a social nature. A total of almost ¤3.5 million was devoted to these public-interest actions in 2004. Within the campaign to combat illiteracy, this has helped to finance the Savoirs pour réussir initiative. Within the campaign to promote the independence of the elderly, infirm or disabled, pilot schemes have been developed and tested: the creation of prototype apartments to inform and instruct families when one of their members returns home after an accident or spell in hospital; a wristwatch designed to detect falls and abnormal fluctuations in vital parameters. With a view to minimizing the impact of summer heat waves (and with a concern for sustainable development), the Foundation also financed an air-conditioning system in association with ADEME, the French government agency for environmental protection and energy control. The Foundation also contributed to the development of the clinical ethics centre in the Cochin hospital complex in Paris. 66 ■ A nationwide agreement with the National Federation of Pact-Arim Associations dedicated to the improvement of housing conditions, with a view to supporting the launch of 12 projects designed to promote home-based services and the adaptation of accommodation in several French regions, ■ An agreement with the Confederation of Artisans and Small Construction Companies in 2005 with a view to heightening the awareness of its members about the alterations to be made to the homes of disabled or dependent individuals and, in the process, facilitating their return home after a period in hospital. ■ The Foundation, a forum for meetings and exchanges The Foundation adopted an active policy to promote professional meetings in 2004. With the Diagonales seminars, it now provides an opportunity, twice every year, for professionals, academics, associations, and its various partners to exchange their different points of view, pool their experience, and discuss challenges in the area of health care and social welfare in December, and in the area of social exclusion in June. The Diagonales seminars will be reinforced every two months in 2005 by the Focales, a series of meetings with authors, directors, and artists whose work is closely related to one of the Foundation’s two key action areas. Association Les potagers du Garon (The Garon vegetable gardens) a PELS of the Caisse d’Epargne Rhône-Alpes Lyon Sustainable Development ■ The first “social” rating Given formal expression in March 2002, sustainable development forms an integral part of the bank’s 2004-2007 strategic plan, and is gradually being extended to all Group companies. Its deployment is guided by a national steering committee, a dedicated team and a network of “sustainable development” officers in each of the Group’s different companies. The sustainable development policy was subject to a “social” rating by the specialized rating agency, Vigeo, in 2004. The conclusions of the study were circulated throughout the Group and led to the definition of a plan of action. A set of development management indicators entitled 3D (for Données Développement Durable or Sustainable Development Data) was brought online in the Caisses d’Epargne, the CNCE and the FNCE in order to monitor the different actions taken. In order to include sustainable development in the very heart of the banking profession, a range of financial products and services are gradually being offered to each target clientele: Priorité environnement loans and preferred rate financing solutions designed for local communities developing urban public transport projects; the analysis of funding for “pilot” schemes in the subsidized housing sector; Cordé, a social and environmental diagnosis tool available for small- to medium-sized enterprises; a “sustainable work” loan for individual customers, etc. The partnership concluded in 2003 between the Group and the WWF France led to the organization of a large number of joint operations designed to heighten the awareness of the general public, of the Group’s cooperative shareholders, directors and employees about the challenges raised by the environmental dimension of sustainable development. For further details, please consult Groupe Caisse d’Epargne’s 2004 Sustainable Development Report, which can be obtained from www.groupe.caisse-epargne.com or simply upon request from the Sustainable Development Department of the CNCE. The Cap 25 programme: capitalizing on 25 years of professional experience The Cap 25 initiative concerns employees older than 45, enjoying more than 25 years of experience in the Group. It has been developed to counteract the reflexive “early retirement” reaction felt by large numbers of employees after the age of 50, at a time when the retirement age has been pushed back. The programme prepares management for a rather unusual situation: keeping employees aged 55 to 65 in work and as highly motivated as possible. The system is divided into three parts: an individual career interview, a 5-day residential seminar, and a final phase in which formal expression is given to career objectives and an individual plan of action. A total of 10,000 employees are concerned. Cap 25 will be offered to 1,000 employees in 2005, plus 1,500 in both 2006 and 2007. Launch of Cordé, the first sustainable development selfdiagnosis tool tailored for smallto medium-sized companies The Caisse d’Epargne des Alpes is offering a free self-appraisal questionnaire to companies in its region. The questionnaire focuses on: ■ The respect of human rights, ■ The protection of the environment, ■ The quality of human resources and management/employee relations, ■ The quality of relations with customers, suppliers and subcontractors, ■ The quality of relations with directors, shareholders and third-party stakeholders, ■ The company’s social commitment. This tool will gradually be offered to companies throughout the entire Caisses d’Epargne network. A Bank Founded on Solidarity and Social Commitment ■ 67 The crew of the Belem Corporate Philanthropy and Sponsoring ■ An ambitious sponsoring policy In recent years, the Group has chosen a more forceful expression of its growth and brand enhancement objectives through the pursuit of an increasingly active sponsoring policy. This policy includes the sponsoring of extremely high-profile events combined with more socially aware support for certain sports and their federations. This enables the Group to achieve a high degree of public visibility from its sponsoring investments, along with an immersion in a set of values that enhance the life of its subsidiaries and the image they project to the outside world. Since 2003, the Group has been the official partner of the France Football Cup, the most highly symbolic event in the world of popular sport in France. This partnership has given the Caisse d’Epargne brand a great deal of visibility and enabled Group companies to launch a large number of public relations operations at a local level during the qualifying rounds and, subsequently, at the Stade de France® national stadium for the final. The Group has also pursued its commitment to the French Athletics Federation and the French Team. Despite the mixed results obtained in 2004, athletics has continued to attract large audiences thanks to the impetus given by the World Championships in Paris. The world of athletics is more than ever aware of the need to renew its recruitment and professionalize the management of its elite. At the same time, jogging, a widely accessible form of athletics, has continued to grow in popularity. The Caisse d’Epargne is currently a partner to more than 300 races in France. 68 ■ ■ Corporate philanthropy faithful to its commitments The corporate philanthropy and cultural sponsorship policy pursued nationwide by the Caisse d’Epargne is characterized, first of all, by its faithful expression of the Group’s commitments. It sets out to share the values of the Group, its determination to open out to the largest possible number, and to support creativity and the transmission of knowledge. For the past 25 years, the Groupe Caisse d’Epargne has been the patron of the Belem, the sole survivor of the erstwhile fleet of large French merchant sailing vessels. In its capacity as the patron of this fine vessel, the Group set up a Foundation in 1980 responsible for operating the ship, which was granted the status of an historical monument in 1984. In 2004, nearly 1,300 trainees were welcomed aboard to discover the rules and traditions of sailing a large square-sailed vessel. More than 25,000 people have already visited the ship, notably during its fall stopover this year in the port of Caen. The Belem also set sail in the Baltic for the very first time, a voyage that enjoyed immense success among the trainee mariners. Another faithful, long-lasting commitment is the support given by the Group to the International Comic Book Festival in Angoulême, the largest event exclusively devoted to comic books in Europe. Through its support of the Educational Comic Book Competition, the Caisse d’Epargne fosters the creative awakening of young talent; it has also decided to contribute to the Festival’s new initiatives to create exhibitions and events organized outside Angoulême. As a result, the Caisse d’Epargne was a partner of the Blake & Mortimer exhibition in Paris (which enjoyed an outstanding success) and the event organized alongside the 2004 International Car Show: the Cars and Comic Books exhibition. Financial Report Groupe Caisse d’Epargne Management report 70 Significant events of 2004 74 Strong growth in consolidated results, reflecting the Group’s new scale 75 Robust pro forma results, driven by strong operating performance 78 Commercial Banking: a steady increase in results 85 An excellent year for Investment Banking 91 Comments on the consolidated balance sheet 92 Regulatory capital and capital adequacy ratio 93 Recent developments and outlook for 2005 2004 Risk management 94 Management of credit risks, market risks and operational risks 95 Liquidity risk 96 Overall interest rate risk 98 Credit risk management 101 Market risks 104 Operational risk 106 Ongoing controls 108 110 111 155 Consolidated balance sheet Consolidated balance sheet Consolidated profit and loss account Notes to the consolidated financial statements Statutory Auditors’ report on the consolidated financial statements ■ 69 Management report of Groupe Caisse d’Epargne for the 2004 financial year ■ 1 – Significant events of 2004 1.1 Macroeconomic environment In 2004, world economic growth reached the highest levels since 1988, buoyed by strong U.S. domestic demand and an exceptional number of investment projects in China. Taking Europe on its own, however, the picture was slightly different, with many countries losing a substantial amount of steam – due notably to flat consumer spending in Germany and Italy. This performance contrasted with that of the United States, where GDP growth came in at 4.4% compared with 3% the previous year. Global economic trends were mixed throughout the year. The first half was characterized by a significant upturn in business levels, following on from the course set in the summer of 2003, while the latter six months saw a slower international momentum – particularly in Europe – due to two consecutive events. First, a hike in oil and commodities prices, with oil topping US$50 a barrel in October, before subsequently easing off. This spike stemmed from the combination of a rise in demand from China, a contraction in OPEC’s margin of spare pumping capacity, and geopolitical tensions. The second factor was the sharp slide of the dollar against the euro and all of the world’s other major currencies – except the Chinese yuan – which came on the heels of the November 2 election in the United States. At the year-end, the euro/dollar exchange rate stood at 1.36, compared with an average of 1.22 between March and September, reflecting a lack of measures taken by the U.S. to control the country’s huge trade and budget deficits. The year 2004 was also marked by a dramatic contraction in long-term interest rates, even though these should have been pushed up by the global recovery, the upswing in manufacturing spending and the series of five rate increases carried out by the U.S. Federal Reserve, which saw the base rate climbing from 1% prior to June 30 to 2.25% on December 14. Meanwhile, the strong rise of the euro, which fueled increased pessimism about the European business climate, resulted in Eurozone and French 10-year treasury yields declining to around 3.7% in December (with the annual average coming out at 4.1%), after a year of high volatility. This was some 50 basis points lower than U.S. treasury yields. Meanwhile, the ECB left its base rate unchanged, at 2%, in view of the fragile European economy. Stock markets hovered uncertainly over the first ten months of 2004 before finally rallying at the year-end. The CAC 40 index closed the year 7.4% up on 2003, at 3,821 points. French economic growth outstripped that of the Eurozone for the seventh year in a row, climbing to 2.1% from 0.6% in 2003. The economy performed extremely well in the first half of the year, but this was dampened by the post-summer turbulence mentioned above. The trade balance deteriorated, and once again weighed heavily on GDP. On the other hand, manufacturing spending showed very encouraging signs of recovery, powered by healthy consumer spending (2% growth), despite only a moderate increase in purchasing power, which rose 1.4% versus 0.5% in 2003, and a slight increase in the unemployment rate to 9.9% from 9.7%. The rise in spending stemmed from a number of factors, including a tempered household savings rate (15.4%, compared with 15.8% in 2003), a surge in property loans and home equipment purchases, and the impact of supermarket price-cutting measures implemented under the “Sarkozy” agreements. It was another banner year for property loans, with new loans soaring to around €98 billion, representing more than a 15% yearon-year increase. Residential construction starts totaled some 362,900 in 2004, up from 313,600 in 2003, reaching a 20-year record high. House prices continued to boom, advancing 15.5% versus 14.2% for old properties, according to data provided by the Fnaim (French national real estate federation). Short-term credit facilities rose approximately 4% during the year, accounting for €76 billion of new loans. This somewhat modest growth was due to a lackluster automobile market and the lower savings rate. 70 ■ Management report of Groupe Caisse d’Epargne At the same time, the brisk pace of consumer spending resulted in a more subdued financial investment rate – especially in the first half – which came in at an estimated 8.6% of gross available income, compared with 9.4% in 2003. Households continued to adopt a prudent approach to investment vehicles, opting for products such as life insurance and time deposits instead of PEL home savings plans, PEP savings accounts and mutual funds. 1.2 Redefining the partnership between the Caisse d’Epargne and the Caisse des dépôts et consignations Groups On May 27, 2004, the Groupe Caisse d’Epargne and Groupe Caisse des dépôts et consignations signed an agreement aimed at redefining the nature of their partnership. Under this agreement, the Caisse des dépôts et consignations transferred its 50.1% holding in Compagnie Financière Eulia and its 43.55% stake in its investment banking and asset management subsidiary, CDC IXIS, to the Caisse Nationale des Caisses d’Epargne (CNCE), the central institution of the Groupe Caisse d’Epargne. The contribution of these assets transformed the Groupe Caisse d’Epargne into a full-service bank in which the Caisse des dépôts et consignations has the status of a strategic shareholder through its 35% interest in the CNCE alongside the individual Caisses d’Epargne, which own the remaining 65%. The agreement provides a long-term foundation to the partnership between the two groups, which have undertaken to maintain their respective shareholdings in the CNCE until the time of any potential IPO. The financial structuring of the operation led the 29 individual Caisses d’Epargne in metropolitan France to issue €3.3 billion worth of Cooperative Investment Certificates (CICs) to the CNCE, giving the CNCE a 20% stake in their capital. As a result, both the CNCE and the Caisse des dépôts et consignations have an interest in the operations of the individual Caisses d’Epargne, the former directly, and the latter indirectly through its stake in the CNCE. The above-mentioned agreement provided – prior to any restructuring operations – for CDC IXIS to transfer to the Caisse des dépôts et consignations its portfolio of listed equities, its portfolio of securities relating to its real-estate and private equity business, and certain holdings in associated companies. The list of deconsolidated companies, as well as details concerning the restructuring operations and their impact on the consolidated accounts are provided in Note 2 to the consolidated financial statements. The main impacts on 2004 consolidated net income were as follows: – as of the second half of 2004, the CDC IXIS group and other subsidiaries that were previously jointly controlled with Compagnie Financière Eulia and which the Groupe Caisse d’Epargne now exclusively controls, are fully consolidated, whereas they were previously proportionally consolidated; – the Group recorded a pre-tax capital gain of €216 million, arising on the sale by CDC IXIS of its portfolio securities, as well as securities relating to its real-estate and private equity business, and certain holdings in associated companies; – indemnity payments in the amount of €131 million were made to the CNCE (including €100 million recorded under exceptional items), following activation of the reciprocal indemnity clauses granted in 2001 between the CNCE and Caisse des dépôts et consignations at the time of the “Alliance” transactions; – a €93 million pre-tax charge was booked as a result of expenses incurred by the unwinding in advance of certain hedging instruments and operating expenses directly related to the Group’s restructuring operations. 1.3 Change in accounting method Since January 1, 2004, the Group’s consolidating entity has been made up of the individual Caisses d’Epargne and the CNCE. Consequently, the CNCE is no longer considered as a subsidiary, and the Caisse des dépôts et consignations, which is now a strategic partner of the Group, is a shareholder of the parent company, compared with its previous status as a minority interest (see Note 5 to the consolidated financial statements). The impact on opening reserves and retained earnings of the reclassification of minority interests was €1.5 billion. Management report of Groupe Caisse d’Epargne ■ 71 1.4 External growth operations in Commercial Banking • Banque Sanpaolo In December 2003, the CNCE acquired 60% of Banque Sanpaolo SA, which is dedicated to a clientele of small and medium-sized enterprises, thereby reinforcing the local presence of the individual Caisses d’Epargne. This new subsidiary has been fully consolidated by the Group since December 31, 2003 and therefore impacted the Group’s consolidated income statement for the first time in 2004. • Entenial Early 2004 saw Crédit Foncier de France complete its purchase of Entenial, a property loan subsidiary formerly owned by AGF. The acquisition gave rise to a new major player in the market for home and other property loans. The Entenial group is 99.9%-owned by Crédit Foncier de France and has been fully consolidated within the Groupe Caisse d’Epargne since January 1, 2004. The total cost of the shares acquired was €587 million and initial badwill of €7 million was recorded in the 2004 income statement. 1.5 A new strategic plan for 2004-2007 Buoyed by the success of the “Double!” strategic plan, in the second half of 2004 the Group completed its action plan for the new restructured business portfolio. The related strategic objectives are ambitious and were presented to all of the Group's employees on November 4, 2004. They are as follows: Continue to expand while consolidating profitability levels by: – winning and retaining clients, based on an objective of a 10-million strong client base; – making effective investments of €1 billion, mainly allocated to strengthening the network, redefining the Group's offering, and updating IT equipment for the sales and marketing teams; – containing costs, notably by sharing business platforms; – controlling risks and tightening monitoring procedures within the new Group structure. Leverage our new potential as a multibusiness, multichannel, and multibrand provider, and ensure that all players are successfully integrated, by – consolidating the positioning of Commercial Banking, with a view to becoming the benchmark bank for personal banking clients and a leading specialist player for regional development; – enlarging the Investment Banking client base through partnerships and targeted international development; – rallying the Group’s 52,800 people in order to fully leverage synergies between business lines and ensure that everyone is successfully integrated. By 2007 deliver superior offerings and achieve a high level of operating efficiency in each area of business, from clientfacing sales operations through to support functions. Stand out for our social responsibility policy, by translating our corporate values into pragmatic actions, and focusing on sustainable development. Our goal for 2007 is to become a major player in the European banking arena, by drawing on an overall strategy that is rooted in combining growth with operating and financial excellence. These measures will place us in a favorable position to become a listed bank, if our shareholders decide on such a path. 1.6 Basel II The aim of the Basel II program is to define a better risk monitoring system and to bring capital funds into line with exposure to risks. The Basel II rating system appraises credit risk by calculating two elements: the probability of the borrower defaulting on the loan and the rate of loss should the borrower actually default. The Basel II initiative is a cross-functional project involving an extremely large number of participants both from the CNCE and the individual Caisses d’Epargne, subsidiaries and IT communities. 72 ■ Management report of Groupe Caisse d’Epargne 2004 was a key year for the Groupe Caisse d’Epargne in terms of its work on Basel II. The foundations that had already been laid in 2003 were built on and set up in the individual Caisses d’Epargne and main subsidiaries, in line with objectives. This process, which has paved the way for Basel II compliance by end-2005, comprised the following steps: – launch of the V1 model in the second quarter, which entailed i) assigning risk ratings prior to loan-granting decisions taken by the individual Caisses d’Epargne and the Group's main subsidiaries; and ii) enriching risk-related information, and making historical data available Group-wide; – ensuring the effective use of ratings for lending decisions; – launch of the V2 model in the fourth quarter, focused on assigning ratings to commitments automatically for individuals and selfemployed professionals, and through data feeds for companies and institutional investors; – definition by the Group Risk Department of risk management procedures applicable within the individual entities; – preparing and planning a third model, geared to enhancing the system; – launch of projects concerning the Fermat integrated suite of software tools, monitoring tools, and Base Tiers Groupe (a third-party database), all of which are due to be rolled out in the first half of 2006. The Group therefore met its objectives for 2004, while keeping within budget. No material issues were raised by the Internal Audit in its project review. The Basel II project has represented an enormous workload, and the Group’s successful results could not have been achieved without the dedicated commitment of all the teams involved, including from the individual Caisses d’Epargne, the Group’s subsidiaries, members of the IT community, CNCE staff, and in particular, the Group Risk Department and DPB2 – the unit specifically assigned to the Basel II program. 1.7 Transition to International Accounting Standards (IAS) International Financial Reporting Standards (IFRS) International Financial Reporting Standards (IFRS) With a view to improving the practical running of the internal market, in July 2002 the European Parliament adopted a rule requiring companies that are not officially quoted in the European Union but whose debt securities are listed on a regulated market to prepare their consolidated financial statements in compliance with the international accounting standards drawn up by the International Accounting Standards Board (IASB), by 2007 at the latest. Fully aware of the work involved in meeting this deadline, in spring 2003 the Groupe Caisse d’Epargne launched an IFRS transition project, divided into the following three phases: – preliminary work carried out in the first half of 2003, dedicated to assessing the impact of IFRS both in terms of accounting policies and information systems; – a detailed analysis performed between October 2003 and April 2004 of the main differences identified during the first phase between IFRS and the accounting principles applied by the Group. As a result of the dedicated input of the numerous participants involved, various transition options were pinpointed that were best suited to the Group; – a roll-out phase, begun in May 2004, which will lead to implementation of the systems and organization structures required in order to apply IFRS. The IFRS project is organized around three supervisory bodies: – a Strategic Committee, comprising two members of the CNCE Management Board and senior managers from the individual Caisses d’Epargne, which approves the various accounting options; – a Steering Committee, chaired by the member of the CNCE Management Board responsible for financial management. This Committee is responsible for tactical decisions, approves project developments, and ensures that objectives are met; – an Operational Committee, which coordinates the overall project, ensures that work proceeds smoothly, and appraises any operational risks and corrective action that may be required. Management report of Groupe Caisse d’Epargne ■ 73 Thanks to this structure, and by drawing significantly on the expertise of the Group as a whole, the project is proceeding as planned. Consequently, the Group will shortly be able to identify any problematic issues related to applying the new standards, notably regarding information systems. The Groupe Caisse d’Epargne will be in a position to produce IFRS consolidated financial statements for the first half of 2007 at the latest, as required for institutions issuing debt securities that are listed on a regulated market in the European Union. Main differences between the Group’s current accounting principles and IAS-IFRS The key differences between IAS-IFRS and the accounting principles applied by the Groupe Caisse d’Epargne for the preparation of its consolidated financial statements concern the following items: – Leases (IAS 17) – Revenue (IAS 18) – Employee benefits (IAS 19) – Goodwill (IAS 36, IFRS 3) – Property, plant and equipment and investment property (IAS 36 and IAS 40) – Provisions, contingent liabilities and contingent assets (IAS 37) – Financial instruments (IAS 39) – Insurance contracts (IFRS 4). ■ 2 – Strong growth in consolidated results, reflecting the Group’s new scale (in millions of euros) 2002 2003 2004 Net banking income General operating expenses 6,583 (4,774) 7,247 (5,063) 8,972 (6,510) 1,725 – 1,447 24% 29% Gross operating income Operating efficiency ratio Net additions to provisions Share in net income of companies accounted for by the equity method Gains/(losses) on fixed assets 1,809 72.5% (357) 2,184 69.9% (306) 2,462 72.6% (246) 278 2.7 pts 60 13% – 20% 216 (20) 61 – 95 39% – 127% Net ordinary income before tax Exceptional items Income tax Amortization of goodwill Allocations to the reserve for general banking risks Minority interests Net income (excluding minority interests) 1,648 (9) (435) (38) (156) (58) 952 2,108 (54) (503) (15) (294) (126) 1,116 2,412 75 (538) (30) (74) (60) 1,785 304 129 – 35 – 15 220 66 669 14% – 239% 7% 100% – 75% – 52% 60% Earning capacity* Return on equity** 1,102 10.1% 1,356 11.3% 1,859 10.8% 503 – 0.5 pts 37% – 151 45 155 75 Change ** Earning capacity = net income (excluding minority interests) + amounts allocated to the reserve for general banking risks (excluding minority interests). ** Calculation based on average capital funds for full-years 2002 and 2003, and six months for 2004. The results achieved by Groupe Caisse d’Epargne in 2004 were up sharply on the prior year, reflecting the Group’s enlarged scope of consolidation and strong momentum across all business lines. Net banking income advanced 24% to almost €9 billion, gross operating income climbed 13% to €2.5 billion, and earning capacity expanded 37%, reaching €1.9 billion. 74 ■ Management report of Groupe Caisse d’Epargne At December 31, 2004, consolidated capital funds (including the reserve for general banking risks) surged 42% to €18 billion from €12.7 billion at the previous year-end. Despite its expansion drive, the Group maintained its capital adequacy ratios well above regulatory requirements, with its equivalent Tier One ratio coming out at 10.1%. Post-tax return on equity stood at 10.8%. Meaningful year-on-year comparisons of results are extremely difficult due to the impact in 2004 of the restructuring operations carried out mid-year under the New Foundations project, the respective December 2003 and January 2004 acquisitions of Banque Sanpaolo and Entenial, and changes to the consolidating entity, which now also encompasses CNCE.(1) Pro forma accounts have therefore been prepared that exclude the impact of changes in Group structure, based on the same accounting principles and methods as those used by the Group for its consolidated financial statements. The assumptions used in the pro forma accounts are described in Note 35 to the consolidated financial statements. ■ 3 – Robust pro forma results, driven by strong operating performance 3.1 Pro forma results of the Groupe Caisse d’Epargne (in millions of euros) 2002 2003 2004 Net banking income General operating expenses 8,521 (6,400) 9,335 (6,736) Gross operating income Operating efficiency ratio Net additions to provisions Share in net income of companies accounted for by the equity method Gains/(losses) on fixed assets 2,121 75.1% (414) 2,599 72.2% (459) Net ordinary income before tax Exceptional items Income tax Amortization of goodwill Allocations to the reserve for general banking risks Minority interests Net income (excluding minority interests) 2,008 (9) (487) (262) (135) 58 1,173 Earning capacity Return on equity 1,308 9.1% 191 110 Change Change* 9,742 (7,147) 4% 6% 7% 7% 2,595 73.4% (347) 0% 1.2 pt – 24% 6% 0.1 pt – 39% 243 (52) 15% – 138% 15% nm 2,489 (62) (568) (79) (375) (30) 1,375 2,439 (24) (544) (53) (114) (48) 1,656 – 2% – 61% – 4% – 33% – 70% 60% 20% 16% nm 12% – 33% – 70% 60% 47% 1,750 10.9% 1,770 10.0% 1% – 0.9 pt 19% 0.6 pt 211 138 * On a constant exchange-rate basis and excluding exceptional items (like-for-like). The pro forma results for 2002, 2003 and 2004 show steady growth and increasing profitability. Exceptional income was high in 2003, due to a significant €224 million capital gain recorded on the sale of office buildings housing the headquarters of Crédit Foncier. Based on adjusted figures that exclude exceptional items, and at constant exchange rates, the Groupe Caisse d’Epargne posted a steady rise in earning capacity over the three years (€1.3 billion in 2002, €1.5 billion in 2003, and €1.8 billion in 2004), and a year-on-year increase of 19% between 2003 and 2004. (1) For further details please refer to sections 1.2, 1.3 and 1.4 above and the notes to the consolidated financial statements. Management report of Groupe Caisse d’Epargne ■ 75 Pro forma net banking income for 2004 climbed 4% to €9.7 billion, fueled by higher outstanding loans recorded by Commercial Banking, strong asset management activities, and a healthy performance by the Capital Markets and Financing business. U.S. operations accounted for 12% of net banking income, up on the prior year. ■ Excluding the currency effect, and after adjustment of 2003 exceptional items, the Group's showing was even stronger. Net banking income grew by 7%, net interest margin increased by 5% to €5.3 billion, and commissions and fee income advanced 11% to €4.2 billion, representing 43.5% of total pro forma net banking income. ■ Pro forma general operating expenses rose 6% to €7.1 billion in 2004. Personnel costs accounted for 60% of these expenses (€4.3 billion), up 5% on 2003. This increase primarily stemmed from a rise in the variable portion of employee compensation, reflecting the higher contribution of Investment Banking to net banking income, and the extension of variable pay agreements signed within the Commercial Banking division. The number of staff employed by the Group was more or less unchanged from 2003, totaling some 52,800 full-time equivalent employees. ■ Other operating expenses were 8% higher than in 2003. This sharp increase was due to the combination of several factors: a greater number of leadership and monitoring roles and definition of a new risk management structure within the Group’s divisions; heavy investment in the Basel II and IFRS projects, as well as in measures to enhance internal control and risk management functions; restructuring costs; and migration of IT systems within the Commercial Banking entities. ■ In view of this outlay, pro forma gross operating income remained on a par with the year-earlier figure, coming in at €2.6 billion. Based on a constant exchange rate and excluding 2003 exceptional items, however, it grew 6%. ■ The higher pro forma operating efficiency ratio for 2003 compared with the published ratio is mainly due to the full consolidation of subsidiaries with higher operating efficiency ratios, such as the Crédit Foncier Group, Banque Sanpaolo, and IXIS AM). Like-forlike, this ratio remained stable between 2003 and 2004, coming in at 73.4% at December 31, 2004. ■ ■ ■ ■ ■ Pro forma net additions to provisions amounted to €347 million, down 24% on the prior year, reflecting an overall decrease in defaults recorded by Commercial Banking and Investment Banking. The Group nevertheless maintained its prudent provisioning policy and continued to add to provisions for general credit and sector-based risks, in an amount of €135 million in 2004 versus €110 million in 2003. Pro forma net ordinary income before tax totaled €2.4 billion in 2004, representing a slight year-on-year decrease despite a 15% rise in the share in net income of companies accounted for by the equity method. The decline is mostly attributable to a high basis of comparison, as 2003 saw a significant capital gain on the sale of the Crédit Foncier office building. Excluding this exceptional item, net ordinary income before tax rose by 16%. 2004 pro forma earning capacity inched up to €1.8 billion. The average annual increase since 1999 comes out at 21%, reflecting strong performances by Commercial Banking – particularly retail banking operations conducted by the individual Caisses d’Epargne – and the wider business base of Investment Banking, whose results were excellent in 2004. Lastly, pro forma return on equity was 10% in 2004, representing a 0.6 point increase based on 2003 figures adjusted for the capital gain on the Crédit Foncier building. 3.2 Sharp rise in results posted by the Group’s divisions Following its acquisition of the subsidiaries of Compagnie Financière Eulia, the Group implemented a matrix structure in 2004, organized around two divisions (Commercial Banking and Investment Banking) and cross-functional departments. Commercial Banking encompasses: – all operations related to lending, savings, and other banking services carried out by the individual Caisses d’Epargne, and other companies operating under the Group’s banner, including Crédit Foncier, Banque Sanpaolo, OCEOR, and Végafinance; – activities concerning the management of customer deposits and capital funds, as well as any related refinancing; – subsidiaries that provide support functions to the retail banking networks; – the Group’s insurance subsidiaries, including CNP Assurances, Ecureuil Vie, and GCE Garanties (formerly Eulia Caution). 76 ■ Management report of Groupe Caisse d’Epargne The Investment Banking division is structured around four business units: – IXIS Corporate & Investment Bank, the Group’s capital markets and financing arm. Based in Paris, this division operates on an international scale, through its New York and Hong Kong subsidiaries, as well as through branch offices in Frankfurt, London and Tokyo. – IXIS Asset Management Group, responsible for financial and real-estate asset management in Europe, Asia and North America. – IXIS Investor Services, specialized in asset custody and fund administration, as well as European institutional investor services. – IXIS Financial Guaranty (CIFG), which spearheads operations related to financial guarantees, mainly located in the United States. A holding structure completes the Group’s line-up, encompassing: proprietary securities transactions carried out on behalf of the individual Caisses d’Epargne and the CNCE; central financing operations conducted by the CNCE and Martignac Finance for the entire network of the individual Caisses d’Epargne; CNCE support functions, excluding those directly relating to management of the Group’s divisions; management of investments in non-consolidated undertakings; overseeing investments made in connection with any surplus capital funds of the individual Caisses d’Epargne; and managing exceptional income-statement items, such as the capital gain generated on the Crédit Foncier building and provisions for general credit risks. The breakdown by division is aimed at providing a clear picture of the results and profitability of the areas of business in which the Group operates. This breakdown is based on the following rules and methods: • Net banking income The breakdown of net banking income by division includes revenues generated by the business concerned, excluding exceptional items. Net banking income for the Commercial Banking division also includes the return on the equity allocated to the network of the individual Caisses d’Epargne. • General operating expenses General operating expenses of the divisions primarily correspond to total expenditure of the legal entities concerned, combined with the retail banking expenses of the individual Caisses d’Epargne allocated to the Commercial Banking division, and direct costs borne by the CNCE in relation to managing and monitoring each business segment. General operating expenses of the holding structure comprise costs related to managing proprietary portfolio transactions on behalf of the individual Caisses d’Epargne and the CNCE, as well as to exceptional expenditure and structural costs that are not directly charged to the operating divisions. • Provisions for contingencies and impairment in value Provisions are booked to cover the risks inherent to each division. Provisions for general risks recorded by the Group’s various legal entities are classified under the holding structure. • Gains/(losses) on fixed assets This items concerns capital gains or losses generated by the divisions on the sale of investments. The gain posted following the sale of the Crédit Foncier headquarters building was recorded under the holding structure. • Exceptional items This caption relates to transactions that are non-recurring in nature. The related income or expense is recorded in full under the holding structure. • Goodwill Goodwill and the corresponding amortization is allocated to each of the divisions. • Tax charge The tax charge of the divisions represents the charge recorded at the level of the legal entities. Tax savings arising from group relief generated under the tax group headed by the CNCE are recorded under the holding structure, as are exceptional tax items. • Reserve for general banking risks Movements in the reserve for general banking risks are recorded in full under the holding structure. Management report of Groupe Caisse d’Epargne ■ 77 • Net income by division (in millions of euros) Commercial Banking Investment Banking Holding structure Groupe Caisse d’Epargne Change 2003 2004 In €m In % 411 (385) 9,335 (6,736) 9,742 (7,147) 407 – 411 4% 6% 346 47.7% (181) 26 93.7% (145) 2,599 72.2% (459) 2,595 73.4% (347) –4 1.2pts 112 0% – 24% 8 12 (2) 76 3 (69) 211 138 243 (52) 32 – 190 15% – 138% 530 762 (156) (60) (203) (52) 239 (62) 85 3 (185) (24) 209 14 2,489 (62) (568) (79) 2,439 (24) (544) (53) – 50 38 24 26 – 2% – 61% – 4% – 33% (12) (45) (375) (2) (114) 15 (375) (30) (114) (48) 261 – 18 – 70% 60% 1,279 302 462 (112) (85) 1,375 1,656 281 20% 1,279 302 462 263 29 1,750 1,770 20 1% Pro forma 2003 2004 2003 2004 2003 Net banking income General operating expenses 6,618 (4,962) 6,960 (5,163) 2,055 (1,458) 2,371 (1,599) 662 (316) Gross operating income Operating efficiency ratio Net additions to provisions Share in net income of companies accounted for by the equity method Gains/(losses) on fixed assets 1,656 75.0% (195) 1,797 74.2% (172) 597 70.9% (83) 772 67.4% (30) 206 53 232 5 7 9 Net ordinary income before tax Exceptional items Income tax Amortization of goodwill Allocations to the reserve for general banking risks Minority interests Net income (excluding minority interests) 1,720 1,862 (497) (22) (550) (15) (16) (18) 1,185 Earning capacity 1,185 2004 Commercial Banking and Investment Banking both turned in a very good performance in 2004, posting respective 8% and 53% rises in earning capacity. The year-on-year decrease in earning capacity reported by the holding structure was primarily due to movements in exceptional items, which are all reported under this segment. Following diversification of the business base carried out in connection with the New Foundations project, Investment Banking accounted for 24% of the Group’s pro forma net banking income and 25% of earning capacity in 2004. Commercial Banking, which is the Group’s core business, represented 73% of pro forma earning capacity. ■ 4 – Commercial Banking: a steady increase in results (in millions of euros) Pro forma 78 ■ 2003 Commercial Banking 2004 Change Net banking income General operating expenses 6,618 (4,962) 6,960 (5,163) 342 – 201 5% 4% Gross operating income Operating efficiency ratio Net additions to provisions for loan losses Share in net income of companies accounted for by the equity method Gains/(losses) on fixed assets 1,656 75.0% (195) 1,797 74.2% (172) 141 – 0.8 pt 23 9% – 12% 26 – 48 13% nm Net ordinary income before tax Income tax Amortization of goodwill Minority interests Net income (excluding minority interests) 1,720 (497) (22) (16) 1,185 142 – 53 7 –2 94 8% 11% – 32% 13% 8% Management report of Groupe Caisse d’Epargne 206 53 232 5 1,862 (550) (15) (18) 1,279 Commercial Banking operations enjoyed a solid growth momentum, posting an 8% rise in net income and a 0.8 point improvement in the operating efficiency ratio. ■ ■ ■ ■ ■ Net banking income climbed 5% to €6,960 million. All the Group's banners (the individual Caisses d’Epargne, Crédit Foncier, Banque Sanpaolo, the OCEOR group, and Véga Finance), as well as its specialized subsidiaries – including Caisses d’Epargne Financement and Ecureuil Assurances IARD – contributed to this positive performance. Gross operating income expanded 9% to €1,797 million. The €141 million year-on-year growth was largely achieved on the strength of the rise in net banking income and the contained 4% increase in expenses – despite 2004 being a year of considerable marketing outlay. The operating efficiency ratio saw a 0.8-point improvement. Net additions to provisions for loan losses decreased by 12% to €172 million, reflecting lower individual risks. The reduction also bears witness to the selective expansion approach adopted by the Commercial Banking division. Net ordinary income before tax advanced 8% to €1,862 million, fueled by a 13% rise in share in net income of companies accounted for by the equity method (mainly comprising insurance companies). This item was, however, adversely impacted by the contraction in gains on fixed assets as Entenial recorded €37.5 million worth of gains on the sale of investments in 2003. Net income (excluding minority interests) totaled €1,279 million, up 8% on the 2003 figure. Lastly, return on allocated equity (excluding insurance operations), determined based on regulatory capital requirements equivalent to 6% of risk-weighted assets, came to 15% in 2004. 4.1 Net banking income up 5%, propelled by solid business levels In 2004, Commercial Banking operations continued to enjoy very high business volumes and expanded its client base, despite fierce competition. The division’s net banking income climbed 5% to almost €7 billion. Continued success in winning new clients The Commercial Banking client base has grown significantly, with over 500,000 new clients won in the space of three years, including almost 155,000 in 2004 alone. Average outstanding demand deposits increased 8%, reaching €23.7 billion at December 31, 2004. A record year for loans Total outstandings (including finance leases) rose 9%, spurred by the buoyant property loan market. The Group experienced another bumper year of lending, with new loans totaling some €34 billion, and consolidated its market share, against a backdrop of stiff competition and difficult negotiating conditions. Management report of Groupe Caisse d’Epargne ■ 79 The Group continued to expand in all retail banking markets, and pursued its drive to diversify into specialized markets, including local and regional authorities and small- and medium-sized enterprises. Specialized markets account for almost one third of the Commercial Banking division’s outstanding loans. Private individuals and self-employed professionals once again proved to be the growth driver, with outstanding loans for these segments rising 11% for the individual Caisses d’Epargne alone. Customer savings up 6%, powered by excellent results from the life insurance business Customer savings climbed by €16 billion, or 6% in 2004. Life insurance drove this growth, with net inflows amounting to more than €4.2 billion. In addition, the Group continued to sell shares in the individual Caisses d'Epargne to its local customers. By the end of 2004, cooperative shareholders had purchased shares for a total of €2.8 billion since subscriptions began. Banque Sanpaolo and Véga Finance reported a sharp rise in inflows of new money. Nevertheless, the individual Caisses d’Epargne represent over three quarters of total new inflows posted by the Commercial Banking division. 80 ■ Management report of Groupe Caisse d’Epargne Intermediated savings advanced 2.4% to €83.8 billion at December 31, 2004. Passbook savings accounts soared to €16.7 billion, propelled by a €1.2 billion increase in deposits in “Livret B” passbook accounts. Deposits in home purchase savings plans and accounts advanced to €45.7 billion, fueled primarily by a €1.2 billion rise in PEL home savings plans deposits. PEP savings plans continued to decline, amounting to €4.1 billion at the end of 2004. Customer time deposit accounts remained stable against a backdrop of a sharp fall in market interest rates. Customer deposits and funds under management from the Group’s commission-earning activities expanded 7.9% to €188.4 million. This rise was mainly driven by life insurance, which reported a record level of inflows in 2004 and total outstandings of €66.1 billion at the year-end. Savings invested in mutual funds advanced 13% to over €38 billion, reflecting good market conditions. Regulated savings funds deposited with the Caisse des dépôts et consignations edged up 1.3% to €84 billion, and total deposits on “Livret A” passbook accounts grew by €679 million to €66.3 billion, with the positive impact of capitalized interest offsetting the slight downturn in new deposits during the year. Net banking income up 5% Net interest margin Against a backdrop of high business volumes, the net interest margin climbed 5% to €3.6 billion, primarily fuelled by a strong 9% rise in outstanding loans and 8% increases in both managed funds related to commission-earning activities and demand deposits. In line with the overall market trend, the intermediation margin was boosted by lower borrowing costs, but this positive effect was offset by the erosion of margins on customer items. Commissions and fee income (1) (in millions of euros) From savings products From loans From banking services Total 2003 2004 1,533 454 998 2,985 1,568 504 1,082 3,154 Change 35 50 84 169 2% 11% 8% 6% Total commission and fee income grew 6% in 2004 coming in at €3.2 billion and representing 45.3% of net banking income, versus 45.1% in 2003. (1) Income generated from the distribution of Livret A passbook accounts is included in commission and fee income for the purposes of the Management Report. Management report of Groupe Caisse d’Epargne ■ 81 Commissions and fees received on savings products edged up 2% in 2004. ■ Commissions and fees on regulated savings products were on a par with 2003, at €907 million, with Livret A passbook commissions amounting to €782 million. The contribution of these passbook accounts to net banking income for the Commercial Banking division came to 11.2% in 2004 versus 11.9% one year earlier as the Group continued to shift its focus away from this traditional product. ● ● Commissions and fees on life insurance products came to €440 million. The 9% year-on-year increase was achieved primarily thanks to strong inflows during the year, particularly from the flagship products, Nuances and Initiative Transmission. Commissions and fees on mutual funds held firm in 2004, totaling €221 million, of which almost 80% was generated by the individual Caisses d’Epargne. Commissions on transaction flows lost ground, hit by a decrease in commission rates on investments, particularly for guaranteed funds. Commissions and fees from loans surged 11% to €504 million. Loan insurance accounted for 36% of this total, up 11% to €182 million, primarily driven by a buoyant property loan market. Early loan repayment penalties rose 9% to €146 million, in line with growth in outstanding loans. Incidental commissions on loans increased by €18 million, or 11%. Commissions and fee income from banking services rose 8% to €1,082 million, mainly due to an increase in the volume of banking services and products distributed to customers, as pricing levels had little impact during the year. Other income Other income, which totaled €175 million in 2004, encompasses (i) gross margin on insurance business which advanced 10% to €136 million, fueled by growth in guarantees and non-life insurance and (ii) other operating income and expense, which declined 51% during the year to €39 million. 4.2 General operating expenses up 4% (in millions of euros) Personnel costs Taxes other than on income External services Depreciation, amortization and provisions Total 2003 2004 (2,945) (148) (1,527) (342) (4,962) (3,062) (157) (1,603) (341) (5,163) Change – 117 –9 – 76 1 – 201 4% 6% 5% 0% 4% Personnel costs – which accounted for almost 60% of pro forma general operating expenses – stood at €3.1 billion in 2004. The 4% year-on-year increase in these costs was essentially due to changes in salary costs, particularly as a result of the following: 82 ■ ■ the Group’s continued efforts to modernize its remuneration policy – the variable pay system was extended within the Caisses d’Epargne network and Crédit Foncier signed a new profit-sharing and incentive bonus agreement. These factors represented an additional cost of almost €60 million in the 2004 accounts; ■ the ramp-up of commercial banking subsidiaries such as CEFI and the overseas banks, as well as the restructuring of business and risk monitoring procedures within the CNCE. Management report of Groupe Caisse d’Epargne Other general operating expenses totaled €2.1 billion. The 4% increase in these costs was primarily attributable to: ■ ■ ■ a 6% (€9 million) rise in taxes other than on income to €157 million, reflecting the combined impact of increases in “organic” tax and local business tax and the abolition of the tax on general operating expenses payable by financial institutions. an approximately €20 million increase in IT costs due to the modernization of systems at Crédit Foncier (Copernic project) and Banque Sanpaolo, and of the IT platform shared by the Group's overseas subsidiaries. a €13 million expansion in rental and facilities management charges and a €6 million rise in advertising costs due to pro-active marketing measures implemented during the year, including a corporate communications campaign. Professional fees also came in higher than the previous year as a result of internal restructuring (such as the creation of the commercial real-estate division within Crédit Foncier), external growth operations (Banque Sanpaolo and Entenial) and regulatory compliance projects including Basel II and IFRS. Net depreciation and amortization expense amounted to €341 million, on a par with the 2003 figure. Gross operating income up 9% Gross operating income came to €1,797 million in 2004, up 9% year-on-year. The Commercial Banking operating efficiency ratio improved by 0.8 point to 74.2%. None of the individual Caisses d’Epargne now have an operating efficiency ratio of over 80% (versus 12 in 1999). Management report of Groupe Caisse d’Epargne ■ 83 4.3 Contained net additions to provisions for loan losses Net additions to provisions for loan losses decreased 12% during the year, falling to €172 million from €195 million. Net additions to “dynamic” and sector-based provisions were on a par with 2003 and reflected adjustments to provisions based on changes in the probabilities of counterparty default. Additions to provisions for loan losses remained modest compared to the aggregate amount of customer loans outstanding, representing some 0.11% of the total in 2004. The proportion of non-performing loans in total customer outstandings was on a par with the previous year, coming in at 2.8% in 2004. 47% of the value of these loans was covered by specific provisions at December 31, 2004. “Dynamic” and sector-based provisions provided additional cover of €427 million at the year-end. 4.4 Net ordinary income before tax up 8% Net ordinary income before tax rose 8% in 2004 to €1,862 million. This increase reflected the rise in gross operating income combined with measures to contain the level of provisions for loan losses, as well as the following factors: – a €26 million increase in net income from companies accounted for by the equity method – which contributed a total of €232 million during the year – exclusively attributable to the life insurers CNP Assurances and Ecureuil Vie. – a reduction in net gains on disposals of fixed assets after the €37 million gain recorded in 2003 by Entenial relating to the sale of shares. 4.5 Consolidated net income and return on equity Corporate income tax came to €550 million in 2004, up 11% compared with 2003, primarily reflecting growth in net income. Commercial Banking recorded net goodwill amortization of €15 million, representing a year-on-year decrease of €7 million. Minority interests increased in line with earnings growth. The Group ended the year with consolidated net income of €1,279 million compared with €1,185 million in 2003, representing an increase of 8%. Return on equity for the Commercial Banking division (excluding the insurance business) came to 15% in 2004 after tax (determined based on regulatory capital requirements equivalent to 6% of risk-weighted assets). 84 ■ Management report of Groupe Caisse d’Epargne ■ 5 – An excellent year for Investment Banking In 2004, IXIS transferred certain assets to IXIS Capital Market which was subsequently renamed IXIS Corporate & Investment Bank. Also during the year, IXIS transferred its assets under custody to the newly created IXIS Investor Services. At the same time, the capital structure of the asset management business was reorganized through the creation of IXIS Asset Management Group. This division’s operations are now carried out by four subsidiaries: IXIS Capital & Investment Bank, IXIS Asset Management Group, IXIS Investor Services and CIFG. 2004 was an excellent year across the board for Investment Banking. The division’s pro forma net banking income advanced 15%, gross operating income was up 29% and net income surged by over 50%. The Group has investment banking operations in Europe, Asia and the United States. The contribution from the United States grew in 2004, amounting to over 44% of the division’s pro forma net banking income at the year end. However, the fall in the value of the US dollar during the year had a significant negative impact – at constant exchange rates net banking income and gross operating income rose by 20% and 36% respectively. The Capital Markets and Financing business operated by IXIS CIB was Investment Banking’s strongest contributor in 2004, representing almost 70% of the division’s pro forma net banking income and 67% of pro forma net income. Asset management took second place in terms of contribution to net income, accounting for 28%, with the investor services and financial guarantees businesses contributing 3% and 2% respectively. 5.1 Capital markets and financing (in millions of euros) Capital markets and financing Pro forma 2003 2004 Net banking income General operating expenses 1,126 (701) 1,259 (730) 133 – 29 12% 4% Gross operating income Operating efficiency ratio Net additions to provisions Share in net income of companies accounted for by the equity method Gains on fixed assets 425 62.3% (83) 529 58.0% (23) 104 – 4.3 pts 60 24% – 72% 1 12 –2 6 – 67% nm Net ordinary income before tax Corporate income tax Amortization of goodwill Minority interests Net income (excluding minority interests) 351 (130) (28) (3) 190 519 (179) (28) (9) 303 168 – 49 0 –6 113 48% 38% 0% 200% 59% 3 6 Change Management report of Groupe Caisse d’Epargne ■ 85 Capital markets started 2004 positively but hovered up and down throughout the year as the favorable credit risk environment increased pressure on margins. Against this backdrop, IXIS CIB improved its operating performance thanks to profitable growth in each of its business lines and measures taken to diversify customer revenue streams. The robust performance reported in 2004 confirms a long-term growth trend for the Group’s Capital markets and Financing business. Over the last three years the average annual growth rate came in at 17%. This strong momentum was achieved in tandem with controlling the Group's risk profile, with Value at Risk (VaR 99%, 1 day) remaining below €15 million on average in 2004. Pro forma net banking income for Capital Markets and Financing came to €1,259 million, up 14.5% like-for-like compared with the previous year (based on constant exchange rates and Group structure). This showing was particularly impressive as the 2003 figure was already a strong basis for comparison. Net banking income for Capital Markets and Financing operations in Europe and Asia totaled €845 million, representing a 14% yearon-year increase. ■ The Fixed Income business turned in a strong performance in 2004 although it did not equal the record performance reported in 2003. Market conditions were more difficult, as increases in commodities prices fueled fears of a return to high inflation and the US Federal Reserve began to tighten its monetary policy, gradually raising Fed Funds interest rates. ■ 2004 was a benchmark year for Equity & Arbitrage with income surging 21%. The derivatives (correlation and volatility trading) and arbitrage businesses turned in a much stronger performance than in 2003, thanks to effective risk management and moves to bolster the sales teams. Convertible bonds was the only business to be less profitable than in previous years as the market lacked volume due to low volatility levels and extremely narrow spreads. Income for IXIS Securities was 21% higher than in 2003. This growth was achieved against a sustained challenging backdrop for the brokerage business with low volatility levels, limited sectorial movements and a fall in the number of transactions on the Euronext market. The main growth drivers were sales to French and foreign institutional investors (up 24.6% and 42.2% respectively) as well as the first revenue streams generated from the agreement between Lazard and IXIS CIB in the Equity Capital Market business. Other contributing factors were the continued implementation of the company's marketing policy and the growing reputation of the research department which won 15 top five places in the Agefi sector rankings, compared with 9 in 2003. 86 ■ Management report of Groupe Caisse d’Epargne ■ The Credit business also posted growth in 2004, reporting a 7% increase in income to €141 million. ■ Structured financing had a record year, with more than 80 new financing arrangements, versus 47 in 2003 and a 73% surge in income to €85 million. Equity-based guaranteed capital products provided an alternative solution for investors looking to achieve more favorable yields than those offered on the market, whilst minimizing risk levels. Earnings were also boosted by the business’s international diversification into Luxembourg and Switzerland. ■ The Financing business has a full range of products and services comprising lending to major companies, leveraged asset financing, real-estate financing and asset and project financing. Total loans granted in 2004 represented €5.5 billion, 66% of which related to corporate financing. Altogether, 105 financing transactions were completed in 2004, versus 100 in 2003 and 91 in 2002. At December 31, 2004, outstandings in the lending portfolio amounted to €13.8 billion (excluding local and regional authorities), on a par with the prior year figure. Also at year-end 2004, 99.1% of the transactions were rated and 82.5% of the rated transactions were investment grade (BBB- and above). ■ 2004 saw the launch of IXIS Asia Limited, a new subsidiary in Hong Kong, to carry out sales operations in liaison with IXIS CIB in Tokyo, throughout Asia (excluding Japan). IXIS Asia Limited primarily focuses on fixed-income business, equities and structured financing. In 2004, the Asian markets in these categories of assets were buoyant, a trend which is expected to continue in 2005. Net banking income from North American operations came to €414 million in 2004, up 15.7% at constant exchange rates. ■ 2004 was another impressive year for the securitization business, which accounted for 46% of the division’s economic revenue during the year and reported 11% year-on-year growth. The property lending program met with particular success, propelling the company into the position of a global market player. Total fixed and floating rate mortgages reached the record level of US$2.6 billion. In connection with five securitization operations totaling US$5.6 billion, the company also sold and securitized over US$1.3 billion worth of assets, boosting its ranking in the industry's league tables. IXIS CIB now holds a top-ten position in the CMBS (Commercial Mortgage Backed Securities) market in the United States (1). It also plays an active role in the residential mortgage securitization market, purchasing over US$2.9 billion worth of loans and securitizing and selling loans on the sub-prime market in an amount of US$3 billion. ■ The Group is now reaping the benefits of its investments in the lending business, as 2004 income outstripped the 2003 figure by 36%. The Group structured and placed US$6 billion worth of Collaterized Debt Obligations, moving from ninth to sixth place in the rankings for this market (2). ■ The structured funds business reported 45% growth in 2004, placing IXIS CIB among the major market players. At December 31, 2004, this business line’s assets portfolio represented €21 billion, making IXIS CIB one of the largest suppliers of financing and protection. General operating expenses for Capital Markets and Financing came to €730 million, up 4% on 2003. In line with the significant increase in economic revenue, this rise in general operating expenses reflects an increase in variable remuneration paid to employees, and higher numbers of front office and support staff required to back up the business line’s growth. At December 31, 2004, the business line had 2,020 full time equivalent employees, 10% more than the previous year. Adjusted for variable employee remuneration, general operating expenses were slightly lower than in 2003, reflecting a reduction in research expenses and professional fees as well as lower property expenses compared to the previous year when a new building was put into use. Thanks to the combination of a significant rise in net banking income and tight control over general operating costs, the Capital Markets and Financing business improved its operating efficiency ratio by over 4 points to 58%. Gross operating income came to €529 million, representing a 24% year-on-year increase. Net additions to provisions fell a substantial 72% in 2004 to €23 million. Lastly, the business line reported a rise in pro forma net income of over 59%, thanks to the combined impact of a 12% increase in net banking income, a controlled 4% rise in general operating expenses and a substantial decline in net additions to provisions. (1) Source: Commercial Mortgage Alert, January 14, 2005. (2) Source: MCM Structured Finance Watch (Bloomberg screen MCM9955). Management report of Groupe Caisse d’Epargne ■ 87 5.2 Asset Management (in millions of euros) Asset Management Pro forma Net banking income General operating expenses Gross operating income Operating efficiency ratio Net additions to provisions Share in net income of companies accounted for by the equity method Gains/(losses) on fixed assets Net ordinary income before tax Corporate income tax Amortization of goodwill Minority interests Net income (excluding minority interests) 2003 758 (610) 148 80.5% 0 4 3 155 (17) (32) (9) 97 2004 Change 930 (732) 172 – 122 23% 20% 198 78.7% (2) 50 – 1.8 pts –2 34% 3 –3 75% nm 48 6 8 – 27 35 31% – 35% – 25% nm 36% 7 0 203 (11) (24) (36) 132 nm 2004 saw the reorganization of the Asset Management business, with the creation of IAM Group (a new holding company for the Group’s asset management subsidiaries) comprising IXIS AM, IXIS AEW Europe and Ecureuil Gestion. The Asset Management business line turned in a very strong performance in 2004, with managed assets up significantly from €336.1 billion to €371 billion. This €34.9 billion growth was achieved despite a negative €9 billion exchange-rate impact. Based on constant exchange rates, managed assets grew by 13% or €43.8 billion. 88 ■ Management report of Groupe Caisse d’Epargne Net new assets under management totaled €19.4 billion in 2004, representing 45% of the total growth in outstandings during the year and a €12.4 billion year-on-year increase (excluding currency effects). At the same time, positive market developments also had a €24.4 billion impact on total assets under management. Assets under management in the United States grew once again in 2004 (in constant euro terms), up by 23% (€34 billion) to US$182.3 billion. This growth figure, which represented the Group's best showing ever in the country, makes IXIS AM North America one of the leading US asset managers. US assets under management accounted for 36% of the business line’s total at December 31, 2004, compared with 33% in 2003 based on a constant Group structure. New assets under management were focused on equitybased products whose weighting as a proportion of the overall average increased by 6 points, to the detriment of money-market products and bonds whose popularity peaked between 2001 and 2003. This change in the asset mix had a direct positive impact on commission rates. In Europe and Asia, total assets under management stood at €237.4 billion. The 8.4% increase was led by positive market effects (€13.1 billion) and €5.8 billion in net new assets under management, primarily driven by life insurance products. Property assets managed by IXIS AEW rose 14% to €11.1 billion and total assets managed by Ecureuil Gestion (excluding those sub-delegated to IAM Paris) climbed 17%. The integration of Ecureuil Gestion within IXIS AM is expected to facilitate the expansion of cross-selling in the long-term. Pro forma banking income for the Asset Management business advanced 23% to €930 million. At constant exchange rates, growth was 30%, primarily powered by the 13% increase in average assets under management (at constant exchange rates) combined with higher commission rates. North America slightly increased its contribution to total IAM Group revenues, accounting for 72% in 2004, versus 71% at year-end 2003 (at constant exchange rates). General operating expenses expanded 20% to €732 million, primarily as a result of fee sharing and variable employee remuneration. Adjusted for these variable items, general operating expenses were tightly controlled. Gross operating income jumped 34% to €198 million and the operating efficiency ratio came to 78.7%, a 1.8 point improvement on 2003. The business line ended the year with net income of €132 million, representing a year-on-year increase of 36%. 5.3 Custody and Investor Services (in millions of euros) Custody and Investor Services Pro forma Net banking income General operating expenses 2003 2004 Change 151 (131) 151 (119) 0 12 0% – 9% Gross operating income 20 32 12 60% Net ordinary income before tax Net income (excluding minority interests) 20 12 27 15 7 3 35% 25% The Group’s Custody and Investor Services business line was restructured at the end of 2004 with the creation of IXIS Investor Services, which oversees the following three subsidiaries: – IXIS Urquijo – a Spanish bank specializing in custody and depository services – which is 51%-owned by IXIS Investor Services and 49% held by Banco Urquijo. – IXIS Administration de Fonds, a wholly-owned company specializing in the administrative and accounting management of French funds. – Euro Emetteur Finance, held 50% - 50% with Crédit Lyonnais, specializing in issuer services. Management report of Groupe Caisse d’Epargne ■ 89 IXIS IS did not perform any banking operations or provide any investment services for the Groupe Caisse d’Epargne in 2004. However, pro forma figures have been prepared based on the data presented in IXIS's accounts. Assets in custody amounted to €644 billion at December 31, 2004, including over €110 billion in assets held on behalf of mutual funds, up 6% compared with year-end 2003. 2004 was a year of further developments with new products, projects and IT systems all launched during the year. As well as implementing market-related projects, such as the ISIN code project, the business line launched its Proxy Voting service, created a specific reporting solution for institutional customers, assisted its major customers (including asset management companies) with implementing Swift protocols, and extended the use of the Group's web platform, Antares. For the first time in its history, IXIS IS was granted two “Top Rated” rankings by the Global Custodian magazine in France for its investor services activities both for domestic and non-resident customers. IXIS Urquijo also scored very well in Spain. These awards testify to the success of the Group's efforts over the past three years to provide the very best offering and service levels to institutional customers. Pro forma net banking income was on a par with 2003 at €151 million. Gross operating income advanced to €32 million thanks to tight control over general operating expenses. Net income came to €15 million, up 25% on the 2003 figure. 5.4 Financial guarantees (in millions of euros) Financial guarantees Pro forma Net banking income General operating expenses Gross operating income Net income (excluding minority interests) 2003 2004 20 (16) 31 (18) 4 3 13 12 Change 11 –2 55% 13% 9 9 x3 x4 The Group’s Financial Guarantees business enables customers to obtain irrevocable guarantees for payments of capital and interest due by borrowers that are rated at least BBB - (Investment Grade). The guarantees are provided by highly specialized insurance companies and the business is operated by CIFG Europe and CIFG NA. Thanks to this service, issuers can obtain lower cost refinancing on the market and investors are given new opportunities in terms of structured products and Public-Private Partnership projects. CIFG has expanded in all of its market segments – sovereign risks, local authorities, water treatment and distribution, transport, publicprivate partnerships, project financing and structured financing – buoyed by growth opportunities in the United States and Europe. In 2004, CIFG continued on the growth track despite less favorable market conditions. CIFG started 2005 with 45 licenses in the United States, compared with 33 at year-end 2003 and is authorized to operate in the 15 countries making up the EU prior to enlargement. New business reported in 2004 was particularly impressive – gross guarantees issued rose 26% overall and the United States accounted for over two thirds of new business. A narrowing of spreads in the market led to a reduction in premiums received in all segments but this negative impact was partially offset by a two-fold increase in total outstanding guarantees from US$ 12.5 billion at year-end 2003 to US$ 25 billion at year-end 2004. The portfolio is of very high quality; all securities are investment grade and the average rating is AA. Against this backdrop, after reaching break-even in 2003, net banking income surged 55% in 2004 to €31 million, gross operating income tripled and net income increased four-fold. 90 ■ Management report of Groupe Caisse d’Epargne ■ 6 – Comments on the consolidated balance sheet (in millions of euros) 2002 2003 2003 2004 pro forma Cash and due from banks Deposits with the CDC Customer loans Securities portfolio Other receivables Fixed assets Total assets Cash and due to banks Regulated savings funds deposited with the CDC Of which Livret A passbook accounts Other customer deposits Debt securities issued Other liabilities Subordinated debt Consolidated capital funds and reserves Excluding minority interests Total liabilities Change amount in % 74,764 81,154 118,658 54,891 21,957 5,710 78,769 82,895 132,566 56,584 23,861 6,000 65,075 82,897 172,245 116,306 42,837 8,420 102,496 84,021 192,368 114,008 42,292 8,726 37,421 1,124 20,123 – 2,298 – 545 306 57.5% 1.4% 11.7% – 2.0% – 1.3% 3.6% 357,133 380,675 487,780 543,911 56,131 11.5% 76,762 76,878 67,872 91,364 23,492 34.6% 81,154 64,958 88,935 67,571 27,435 2,179 82,895 65,672 98,306 75,061 28,773 4,153 82,897 65,672 119,938 127,795 66,630 5,330 84,021 66,351 130,082 142,579 69,463 7,714 1,124 679 10,144 14,784 2,833 2,384 1.4% 1.0% 8.5% 11.6% 4.3% 44.7% 13,097 11,405 14,609 12,688 17,318 16,611 18,688 18,022 1,370 1,411 7.9% 8.5% 357,133 380,675 487,780 543,911 56,131 11.5% At December 31, 2004, total consolidated assets of the Groupe Caisse d’Epargne amounted to €543.9 billion, up 43% compared with December 31, 2003 and 12% compared with the 2003 pro forma figure. The main adjustments to the 2003 pro forma balance sheet concerned the consolidation of Entenial (€14 billion positive impact) and the full consolidation of IXIS which was proportionally consolidated based on 26.45% at December 31, 2003. Outstanding customer loans advanced by over €20 billion, up 12% on the 2003 pro forma figure. Home loans were one of the main growth drivers, rising 9% to a total of €95 billion. Outstanding loans currently represent 35% of total consolidated assets. Further to the consolidation of IXIS, the securities portfolio in the pro forma 2003 balance sheet was double that in the published balance sheet. At December 31, 2004, the total securities portfolio stood at €114 billion. Out of this total, trading securities accounted for 48%, amounting to €54.9 billion, and bonds and other fixed-income securities represented 66%, totaling €75 billion. Funds deposited with the CDC edged up to €84 billion at year-end 2004, spurred by a €0.7 billion (1.0%) increase in outstanding Livret A passbook deposits. Excluding funds deposited with the CDC, customer deposits were up 8%. Consolidated capital funds (excluding minority interests but including the reserve for general banking risks) rose by a significant €5.3 billion in 2004 based on published figures and were €1.4 billion higher than the 2003 pro forma figure. This growth included the positive impacts of the expansion of the consolidating company (€1.5 billion) and of CNCE's capital increase as part of the New Foundations project (€2.1 billion). Management report of Groupe Caisse d’Epargne ■ 91 ■ 7 – Regulatory capital and capital adequacy ratio (in millions of euros) Total capital of which Tier-1 capital including non-cumulative, undated deeply subordinated notes Capital funds requirements Loan loss risks Market risks International capital adequacy ratio 2002 2003 2004 Change 13,340 12,477 15,332 14,527 22,669 18,396 48% 27% 800 1,727 116% 9,342 8,539 803 143% 10,269 9,447 822 149% 14,566 12,853 1,713 156% 42% 36% 108% 7 pts In compliance with the provisions of French Banking Regulations Committee (CRBF) Rule 2000-03, as amended, and following approval by the French Banking Commission, networks of entities with a central institution may establish a consolidating entity as provided for by Rule 99-07 of the French Accounting Regulatory Committee. In the case of the Groupe Caisse d’Epargne, this consolidating entity is the parent company which has been required to respect management ratios on a consolidated basis since July 1, 2002. The first calculation of the Group’s capital adequacy ratio was made on December 31, 2002. As agreed by the French Banking Commission, the consolidating entity and scope of the Group for capital adequacy purposes are identical to those adopted for the consolidated accounts of the Groupe Caisse d’Epargne. For the application of capital adequacy monitoring, the Group’s insurance companies are accounted for by the equity method. The Group’s capital funds requirements stood at €14.6 billion at December 31, 2004. The 42% year-on-year increase was largely due to the effects of the New Foundations project. During 2004, the Group issued further undated deeply subordinated notes in the amounts of €780 million and USD 200 million. Total capital corresponds to the sum of Tier-1 capital (including the non-cumulative, undated deeply subordinated notes), Tier-2 capital and regulatory deductions (holdings in unconsolidated credit institutions or those accounted for by the equity method). The consolidated capital adequacy ratio of the Groupe Caisse d’Epargne stood at 156% at year-end 2004 versus 149% one year earlier, well in excess of the statutory ratio of 100%. 92 ■ Management report of Groupe Caisse d’Epargne ■ 8 – Recent developments and outlook for 2005 In line with its new Strategic Plan the Groupe Caisse d’Epargne intends to further strengthen its areas of excellence in 2005, in both Commercial Banking and Investment Banking. This objective is underpinned by the twin aims of pursuing the expansion drive and bolstering profitability levels within both divisions. Business remained buoyant for the Commercial Banking division in the first quarter of 2005 with new lending reaching some €7.4 billion (of which almost 75% for property loans). New deposits and other inflows amounted to approximately €2.3 billion, driven by the life insurance business. The Commercial Banking division has marked a first in France by paying interest on current accounts as from April 14, 2005. In response to demand from customers, current account balances will now bear interest of between 0.5% and 1% with no minimum limit. The Group introduced this new service without increasing the cost of existing services or requiring customers to pay for checks. As part of its efforts to constantly improve its offering and enhance service quality, in May 2005 the Group set up a private banking arm, La Compagnie 1818. This new subsidiary – which will begin operations in early June 2005 – will be a stand-alone bank offering customers high-end legal and tax advice as part of a broad-ranging wealth management offer. The Group is now reaping the benefits of its new extended structure and has brought together under the same banner the full scope of specialist services previously provided by different outfits such as Véga Finance, Banque Sanpaolo and Crédit Foncier Banque. The Investment Banking division turned in strong performances across the board for first-quarter 2005. Capital markets reported a particularly robust rise in economic revenue, fueled by interest rate derivatives in Europe and the credit business in the United States. As part of the commercial expansion of the Group’s Capital Markets and Financing business, particularly in international markets, IXIS Corporate & Investment Bank (IXIS CIB) intends to extend its geographic footprint in 2005 – a new branch is currently being set up in Milan and one or more representative offices are at the planning stage in Asia and the Middle East. Another strategic focus for 2005 will be developing corporate financing and financial engineering for corporate customers. The Group will seek to enter into partnerships to achieve its objectives in these areas. To this end IXIS CIB has already signed an agreement with Lazard Frères, the first section of which provides for industrial cooperation between the two companies for an initial period of three years. The arrangement will be principally focused on the French market and will build on the alliance already begun between IXIS and Lazard in primary equities markets. A similar agreement is also planned for real estate advisory services. Lastly, IXIS CIB will make its complex products such as structured financing and securitizations available to Lazard which in turn will be able to offer these to its own customers. The second section of the agreement provides for the Groupe Caisse d’Epargne to acquire an equity interest in Lazard – not exceeding 10% of the total issue – at the time of its IPO on the New York stock market. US$50 million of the total US$200 million investment will be in the form of shares, and the remaining US$150 million in the form of three-year equity notes, all based on market prices. In addition, the Caisse Nationale des Caisses d’Epargne (CNCE) and Crédit Agricole SA have confirmed that they intend to combine their respective business lines dedicated to depository and custodial services, clearing, fund administration and issuer services for institutional and major corporate customers, both in France and internationally. This rapprochement would give rise to a major player in the securities market. It would be the leader in France and a top league European player, as well as being: – the leading depository bank for mutual funds in France, the number one player for assets deposited with Euroclear France and a leading provider of custodian services, with total assets under custody of €1,200 billion for institutional customers. – the top ranking administrative and accounting management company in France and one of the leaders in Europe with €570 billion in assets under this form of management, including the Fastnet network. – one of the top three issuer service providers in France, and a European leader in transfer agent services with almost €600 billion in outstandings. In 2005, the Group will continue with its projects relating to the implementation of the Basel II regulations and IAS/IFRS. It also intends to pursue its strategic initiatives concerning human resources. One of the milestones in this area will be the CAP 25 project which aims to fully leverage the talents of employees with over 25 years’ of service within the Group, as their contribution is essential to the success of the Strategic Plan. Management report of Groupe Caisse d’Epargne ■ 93 Risk management within the Groupe Caisse d’Epargne For the 2004 financial year ■ 1 – Management of credit risks, market risks and operational risks As the central institution of the network, the CNCE is responsible for guaranteeing the consistency of the policies adopted by the Group’s risk management departments, by: – setting exposure limits for each Group entity or for certain major counterparties when transactions involve amounts that fall outside the remit of such entities. These limits are fixed by a number of decision-making committees; – monitoring entities’ compliance with these exposure limits and tracking any cases where the limits are exceeded; – validating the methods used to rate and compute risks throughout the entire Group; – defining the policies regarding risk management and control and ensuring that these policies are duly applied by Group entities. The majority of these functions are covered by the system overseen by the Group Risk Management department. In 2004, Group Risk Management reorganized and enhanced the overall risk management system by: – structuring its internal organization around six departments: “Credit analysis and committee coordination”, “Credit and counterparty risks”, “Methodology and validation”, “Market and fund-related risks”, “Operational risks” and “Policies and procedures”. The department has also embarked on a recruitment drive to keep pace with the extended Group structure and its newly-defined remit; – developing, testing and validating specific market-based ratings. The Group’s Basel II project team is tasked with overseeing the implementation of internal rating models within the Group on behalf of Risk Management. This project is set to continue in 2005; – launching a consolidation and credit risk exposure system (Fermat Crédit) as part of the Group’s Basel II project – to be rolled out in 2005 – and developing new tools for risk mapping and managing operational risks, as well as a VaR approach to market risks; – drawing up risk reporting procedures in a bid to provide an overview of Group exposure (aggregate or individual exposures); – issuing certain groupwide risk management standards and policies. As well as devising tools, methodologies and policies, Group Risk Management is in the process of setting up an overall risk management function encompassing the entire Group, by: – holding workshops as part of the “Dialogues” project between the individual Caisses d’Epargne and the CNCE, at which members of the Group Risk Management team outline the underlying principles and remit of a Risk Management department; – visiting the individual Caisses d’Epargne and their subsidiaries with members of the Basel II project team, to ensure the appropriate tools have been duly rolled out and to track the progress made; – creating a special unit known as the “Risk oversight group”, whose work in 2004 was primarily focused on helping to put in place the necessary Basel II reforms; – from the last quarter of 2004, setting up an ongoing monitoring system to ensure that Group entities have put in place the risk management policies prescribed by the Group, based on the collation, identification and analysis of the main risk documentation compiled including operating charters for committees, organizational charts, definitions of roles and responsibilities, remit and scope, and minutes of the risk management committees. 94 ■ Risk management within the Groupe Caisse d’Epargne ■ 2 – Liquidity risk The Groupe Caisse d’Epargne is not exposed to any major liquidity risk owing to its ability to collect savings deposits from private individuals, the quality and liquidity of the securities held in the portfolios of its different entities, and the quality and stability of its credit rating which allows the Group to raise the additional funds it needs to develop its activities. The major rating agencies unanimously confirmed the issuer ratings of the Groupe Caisse d’Epargne and the CNCE following the launch of the New Foundations project and the acquisition of Compagnie Financière Eulia and CDC IXIS. They also hailed the sustained improvement in the Group’s financial performance as reflected in its financial strength ratings. On May 17, 2004 Moody’s announced that it was to upgrade the CNCE’s financial strength rating from B- to B. The Group’s long-term issuer ratings – AA Fitchratings/Aa2 Moody’s/AA Standard & Poor’s with a stable outlook in each case – continue to be amongst the highest of all French banks. Taking advantage of these excellent ratings, in September 2004 the CNCE carried out a €780 million issue of deeply subordinated notes and received subscription requests worth almost €1.5 billion in one day alone – three times more than the expected €500 million. With these notes, the CNCE also secured the lowest spread ever achieved in the institutional euro market. Continuing the trend observed in previous years, and against a background of record low interest rates the economic environment that emerged in 2004 fuelled a move in customer deposits and savings towards life insurance policies and mutual funds for the Groupe Caisse d’Epargne and other major retail banks. At the same time, new lending levels remained extremely buoyant, particularly for property loans, which led the Group to place even greater emphasis on liquidity management within its future development objectives. In the new-look structure resulting from the agreement to give a new foundation to its partnership with the CDC, the Group’s refinancing operations have been organized into three separate segments as part of efforts to step up management and coordination at the level of the CNCE: – commercial Banking (excluding Crédit Foncier): the CNCE is responsible for obtaining the financing required to develop the operations of the individual Caisses d’Epargne and the Commercial Banking subsidiaries. As head of the Group, the CNCE is also tasked with covering any residual funding requirements that may arise in the other segments. Group issues of subordinated or deeply subordinated notes are also carried out through the CNCE, allowing the Group’s capital funds to be optimized; – the Crédit Foncier de France sub-group: the two specialist issuers within this segment are Compagnie de Financement Foncier and Vauban Mobilisations Garanties (VMG), whose activities are primarily tailored to refinancing property loans and loans to local authorities through the issuance of covered bonds (obligations foncières). The scope of these entities’ operations will be gradually extended beyond the Crédit Foncier sub-group to the Group’s Commercial Banking activities as a whole, through a series of intercompany asset transfers. A number of successful test transfers were performed at the end of 2004. – Investment Banking: IXIS CIB is responsible for refinancing its own capital markets and corporate financing operations. Risk management within the Groupe Caisse d’Epargne ■ 95 In 2004 the Group was the largest private French issuer of bonds or similar securities thanks to issues carried out by the CNCE, Compagnie de Financement Foncier, VMG and IXIS CIB. In the Commercial Banking segment (excluding Crédit Foncier), the CNCE continued to pursue a measured policy of raising the funds needed to develop its operations at optimum cost while ensuring a suitable diversity of instruments, investors and geographic areas: – the CNCE further expanded its alliance with the European Investment Bank (EIB) to encompass very long-term projects. As well as funding small- and medium-sized investments by local authorities (€400 million) and investments by SMEs through the Group’s lease financing subsidiaries (€100 million), a €250 million contract was signed in connection with the Sustainable Urban Transport Program aimed at financing regional public transport projects. An amount of €100 million has already been paid out in accordance with this contract under a thirty-year loan. – individual customers of the Caisses d’Epargne subscribed to more than €1.5 billion worth of long-term (12-year) subordinated notes. – shorter-dated notes issues were largely taken up by international institutional investors in Europe, the United States and Asia. Investors in the US had greater access to short-term commercial paper issued by the CNCE (with an average maturity of less than three months in 2004) thanks to the increase in the ceiling of the US commercial paper program from US$2 billion to USD$5 billion. At the same time, the EMTN program was a resounding success with institutional investors in Europe and Asia. The Group’s overall liquidity position and the positions of each individual entity are monitored by the CNCE. Annual financing plans cover the long-term requirements of Group entities based on their projected needs. The use of short-term financing is subject to quotas per entity depending on the Group’s ability to raise short-term funds in the capital markets. ■ 3 – Overall interest rate risk The Assets & Liabilities Management department factors in the consequences – in terms of volumes and net banking income – of shifts in savings between deposits and life insurance and securities-based products, and uses the modeling applied for implicit options whose methodological principles are based on the socio-economic characteristics specific to the customer catchment area in which each Group entity operates. The management of overall interest rate risk takes advantage of the Group’s decentralized commercial banking structures: entities are responsible for managing their own risk exposures, while ALM for the Group as a whole is coordinated at the level of the CNCE. The close-knit organization of these two levels of management helps to optimize financial management throughout the Groupe Caisse d’Epargne. 96 ■ Risk management within the Groupe Caisse d’Epargne The approach adopted by the Groupe Caisse d’Epargne’s Commercial Banking subsidiaries to measure interest-rate risk varies according to the timeframe involved: – for a medium-term analysis, the Group uses a so-called “dynamic” approach to measure the sensitivity of earnings to fluctuations in interest rates and activity, notably using simulations; – for a long-term analysis, where the use of forecasts is no longer appropriate, a so-called “static” approach is used based on a gap analysis using outflow assumptions for outstandings. The specific organization of the Commercial Banking division also means that knowledge about foreseeable customer behavior specific to each individual Caisse d’Epargne bank can be better factored into the analysis. The Group applies a proprietary methodological approach developed by the CNCE and shared by all entities, backed by a shared financial planning software package in use at all the individual Caisses d’Epargne since 2001. This unique tool also feeds data into a regular reporting system, affording the CNCE a consolidated view of its overall interest rate exposure and enabling it to simulate outcomes at Group level. This information is particularly useful for the Group’s ALM Committee. This multi-disciplinary committee includes representatives from all Group entities (the CNCE, individual Caisses d’Epargne and French subsidiaries) and meets every quarter to analyze the Group’s overall sensitivity to interest rate risk and changes in liquidity positions. It also recommends hedging policies taking into account commercial strategy and any additional financial market transactions that may be required. Group overall interest rate exposure In the Group’s configuration in 2004, significantly influenced by the weighting of its Commercial Banking operations, particular attention is paid to mismatch risks and the sensitivity of earnings to changes in interest rates. For the individual Caisses d’Epargne, a uniform 1% fall in interest rates at December 31, 2004 (based on short- and long-term rates and inflation) would lead to a reduction in net banking income over a three-year period of close to €145 million, or 2.2% of current levels of net banking income. Such a fall would only increase the operating efficiency ratio by 1.4 points. Excluding inflation, the impact on net banking income in 2007 would be a reduction of €248.5 million, or 3.8% of current net banking income and a rise of 2.4 points in the operating efficiency ratio. Q Risk management within the Groupe Caisse d’Epargne ■ 97 ■ 4 – Credit risk management During the last quarter of 2004, the Group reorganized and retooled its credit analysis and credit/counterparty risk departments. The credit analysis department is tasked with the upstream analysis of counterparties and transactions which go beyond the remit of the decision-making powers of the individual Caisses d’Epargne or their subsidiaries’. The credit/counterparty party risk department is responsible for setting up a mechanism for tracking credit risk and ensuring that internal rating systems are used correctly throughout the Group. These two departments cover all entities within the Groupe Caisse d’Epargne, including the Investment Banking division (IXIS CIB) and the various entities making up the Commercial Banking division (the individual Caisses d’Epargne, CFF, Banque Sanpaolo, OCEOR, etc.). 4.1 Credit analysis department The credit analysis department is built around three core teams, dealing with major counterparties, private equity and country risk analysis. The department is tasked with: – supporting the Group in its development by improving its control of credit risk; – ensuring that regulatory requirements are built into any credit analysis and managing these requirements; – assisting the Group Risk Management department and providing assurance to senior management that existing credit risk exposures properly reflect the interests of the Groupe Caisse d’Epargne. To this effect, the department is primarily responsible for: – analyzing and rating eligible counterparties, private equity investments and country risks for the Group Risk Management department; – setting up and coordinating Group Committees dealing with credit risk; – informing Group entities of decisions taken by these Committees regarding credit risk exposure limits, and ensuring their implementation. 4.2 Credit risk department The credit risk department was created in the last quarter of 2004 and is structured around three key units: – A unit tasked with implementing and managing the Fermat system, with a view to rolling out credit risk management software to the entire Groupe Caisse d’Epargne during 2005, by • defining counterparty risks on a case-by-case basis; • managing credit exposure limits; • taking account of new requirements under Basel II regarding probability of default, loss given default and capital adequacy. – A second unit responsible for credit risk reporting and monitoring. This unit was set up in 2004 using the existing self-assessment tools, but in 2005 will be able to base its work on data obtained from Fermat, Priskor and the centralized automated risk management database. – A third unit responsible for ratings, which develops and maintains credit scoring systems. This unit was reorganized in the last quarter of 2004. 4.3 Credit risk assessment and management In 2004 the Group developed application scores and scorecards aimed at gauging risks as and when exposure arises, as well as behavioral scores for anticipating and tracking their development. In parallel, credit risk assessment mechanisms will draw on these new data inputs to fine-tune and guide monitoring measures and strengthen risk control. Effective credit scoring systems were developed and rolled out to the Group’s various entities during the year. These ratings will enhance and reinforce risk management and control from 2005 within the Group as a whole and its component entities. The integration of these data is reflected in the 2005 user needs report drawn up for the Fermat software. Risk exposure limits are set for major counterparties (banking, insurance, corporates, securitizations, etc.). The limits inherent to commercial banking operations are managed by each entity. In 2005, steps will be taken to fix exposure limits at Group level for commercial banking operations on the basis of new data inputs such as ratings, probability of default, loss given default and capital adequacy. The system for setting exposure limits for major counterparties will also be harmonized across the Group. 98 ■ Risk management within the Groupe Caisse d’Epargne 4.4 Analysis of the Group’s lending portfolio at December 31, 2004 4.4.1 – Major counterparties Based on the scope of analysis, banks and financial institutions account for 39% of loans outstanding, owing to the substantial portion of off-balance sheet dealings with these counterparties. Corporates account for 33% of outstandings and securitizations 19%, relating mainly to CFF and IXIS-ICIB (see Table 1 below). France represents 40% of loan commitments, other European Economic Area countries 42% and North America 10%. Within the European Economic Area, Germany represents 11%, the UK and Italy 7% each, and Spain 5% (see table 2). 28% of the portfolio analyzed is rated AAA, reflecting the large portion of sovereign lending and securitizations, and 80% is rated Aor above due to the relatively large proportion of banks and financial institutions (see table 3). Analysis of Group outstandings by type of counterparty (table 1) (in millions of euros) Sovereign borrowers Banks and financial institutions Securitizations Corporates Total Balance sheet Off-balance sheet Total % 9,787 30,243 22,307 44,823 2,250 25,379 4,692 2,522 12,037 55,622 26,999 47,345 8.5% 39.2% 19.0% 33.3% 107,160 34,843 142,003 100.0% 1) Scope: Groupe Caisse d’Epargne (29 individual Caisses d’Epargne)/IXIS/CFF/Banque Sanpaolo/DABF/Muracef/Eulia Caution/Saccef/Ecureuil Assurances IARD/Socfim excluding OCEOR based on standardized data. 2) Balance sheet: securities, loans, authorizations, equities. 3) Off-balance sheet: method for calculating exposures: – IXIS: economic method, – other Group: fixed-percentage method. Analysis of outstandings by geographic area (table 2) (in millions of euros) France Other European Economic Area countries North America (US and Canada) Other European countries Central and South America (including Mexico) Supranational Asia (excluding Japan) Pacific Japan Africa/Middle East Total Balance sheet Off-balance sheet Total % 47,619 43,870 9,746 1,408 1,803 377 1,231 582 390 134 9,481 16,187 4,819 1,966 630 1,478 54 77 147 4 57,100 60,057 14,565 3,374 2,433 1,855 1,285 659 537 138 40.2% 42.3% 10.3% 2.4% 1.7% 1.3% 0.9% 0.5% 0.4% 0.1% 107,160 34,843 142,003 100.0% Risk management within the Groupe Caisse d’Epargne ■ 99 Analysis of Group outstandings by rating (table 3) (in millions of euros) Rating Balance sheet Off-balance sheet Total % Group rating Cumulative % Group rating AAA AA A BBB BB B C D Sub-total Other ratings (1) 26,629 18,310 20,804 17,118 2,258 1,102 186 85 86,492 20,668 6,846 13,310 8,765 1,357 215 1 0 0 30,494 4,349 33,475 31,620 29,569 18,475 2,473 1,013 186 85 116,986 25,017 28.6% 27.0% 25.3% 15.8% 2.1% 0.9% 0.2% 0.1% 100.0% 28.6% 55.6% 80.9% 96.7% 98.8% 99.8% 99.9% 100.0% 107,160 34,843 142,003 Total (1) Includes counterparties rated by Basel II scoring systems or exclusively by specialist IXIS scorecards. Analysis of Group “corporate” outstandings by sector (in millions of euros) 100 ■ Balance sheet Off-balance sheet Total % Real estate Automotive/auto equipment manufacturers Telecom operators Utilities Insurance Agri-foodstuffs Materials Retail Business services Pharmaceutical industry Media (press, TV, cinema) Construction/public works Chemical industry Airline companies Heavy goods equipment Tourism Specialized retailing Luxury goods Aeronautical industry Oil companies/equipment manufacturers Sub-total 5,642 4,656 3,079 2,935 2,257 1,983 1,872 1,808 1,463 1,238 1,147 1,016 990 939 928 881 868 826 695 607 35,830 77 237 36 166 822 2 14 59 9 9 45 1 13 15 4 6 13 16 26 83 1,653 5,719 4,893 3,115 3,101 3,079 1,985 1,886 1,867 1,472 1,247 1,192 1,017 1,003 954 932 887 881 842 721 690 37,483 12.1% 10.3% 6.6% 6.5% 6.5% 4.2% 4.0% 3.9% 3.1% 2.6% 2.5% 2.1% 2.1% 2.0% 2.0% 1.9% 1.9% 1.8% 1.5% 1.5% 79.2% Total 44,823 2,522 47,345 100.0% Risk management within the Groupe Caisse d’Epargne Analysis of loans and provisions by segment The proportion of non-performing loans in total customer outstandings remained relatively stable in 2004, representing only 2.8%. 47% of loans classified as non-performing were covered by specific provisions. “Dynamic” and industry-based provisions also provided further coverage of €427 million at end-2004. (in billions of euros) Retail banking Specialized markets Major accounts and other Customer loans ■ 2003 Net loans outstanding Performing loans Non-performing loans 92.9 47.4 31.7 100.8 48.9 40.3 2.3 1.9 0.8 172.0 190.0 5.0 2004 Provisions Net loans outstanding Provisioning rate (1.0) (0.9) (0.1) 102.1 49.9 41.0 43.5% 47.4% 12.5% (2.0) 193.0 40.0% 5 – Market risks All the entities of the Groupe Caisse d’Epargne are included in the scope of analysis of market and fund-related risks (mutual funds and non-regulated funds, excluding private equity funds). These entities are divided into two main divisions: Investment Banking and Commercial Banking, comprising the regional Caisses d’Epargne, the Group’s specialized subsidiaries (Crédit Foncier de France, Banque Sanpaolo, Financière OCEOR), and the CNCE. As of the summer of 2004, the market and fund-related risks department – which reports to Groupe Caisse d’Epargne Risk Management – took a series of measures to restructure and strengthen its teams. A target risk management process was established in a bid to set up a secure mechanism for monitoring market risks, and resulted in the launch of a number of projects. These measures should be finalized by the end of 2005. The section below provides an overview of the target system’s general structure and a description of the progress made during the past year. 5.1 General structure of the target process for managing market risks Upstream operations: providing a risk management framework for new products The target process is essentially rooted in a detailed upstream definition of authorized instruments and in the creation of a specific committee dedicated to approving new products. The purpose of these two complementary procedures is to ensure that any new financial products used or new financial operations launched benefit from an appropriate level of operational security and comply with applicable groupwide risk policies and procedures. Monitoring and control operations: setting up global, standardized tools for measuring market and fundrelated risks This aspect of the process is aimed at creating a mechanism for analyzing exposures at both Group and local level, based on uniform indicators calculated using standardized methods applied by all Group entities. Steps are being taken to monitor risk exposure on a daily basis using the VaR (Value at Risk) measurement tool for proprietary transactions carried out by Group entities, backed by regular stress tests and rolled down in the form of operational risk indicators for each entity. Management operations: setting risk exposure limits This phase involves defining and assessing a series of risk exposure limits based on risk indicators used by the Group and local entities. Global exposure limits must be consistent with the limits specific to each entity and each risk factor, and should be rolled down right to the level of the member of staff performing the transaction. Reporting operations: ensuring complaince with the principles set The procedure of reporting on market risks is designed to enable the Group to compare the nature of the positions taken and the related risk exposure with the pre-defined exposure limits and operating principles, and thereby determine whether the risks incurred are consistent with the Group’s risk management policy. Risk management within the Groupe Caisse d’Epargne ■ 101 5.2 Review of procedures Operational guidelines of the New Products and Financial Operations Committee were drafted in late 2004, together with a list of authorized products, and are currently in the process of being validated by the relevant Group bodies. Pending their approval, an exceptional validation procedure involving both Group Risk Management and Group Financial Management came into operation as from mid-2004 for transactions carried out by the individual Caisses d’Epargne involving new products. For the mutual fund segment, a review was carried out of the authorization criteria applicable to Group entities when purchasing units in funds. Guidelines containing seven newly revised criteria were relayed to the entities in mid-December 2004. Funds that do not meet the eligibility criteria are subject to an exceptional procedure which is also described in the guidelines published in December 2004. 5.3 System for assessing market risks and managing exposure limits Individual Caisses d’Epargne and Group subsidiaries (excluding IXIS CIB) Structure of the project relating to risk exposure limits The project concerning exposure limits for market risks is primarily based on gross operating income and VaR indicators in order to take into account the following two main types of risks to which the Group is exposed: – the potential variability of earnings and net interest margin for all activities; – the sensitivity of the market value of securities and the related hedging transactions, particularly securities held in the trading portfolio. The definition of the segments to which an exposure limit mechanism such as VaR should be applied is based on the distinction between short-term proprietary activities and securities transactions carried out with the aim of managing mismatch for the individual Caisses d’Epargne. A global VaR for proprietary activities and securities transactions is nevertheless computed on a daily basis for management and control purposes. These overall limits will be reflected in a VaR assigned to each entity, and then rolled down in the form of operational guidelines to support traders in their work. Exposure limits applicable at end-2004 for the Groupe Caisse d’Epargne (excluding IXIS CIB) The previous exposure limit framework established by the CNCE still applies. It is essentially geared to fixing a celiling for equities based on the level of excess funds generated by commercial banking activities and the available capital of each entity, and defining a stop loss limit regarding portfolio diversification. Each entity has set up its own risk monitoring system. At end-2004, Group Risk Management identified the different indicators used, based on an analysis of current market risk reporting by local entities. Specific funds-based exposure limits exist for fund managers, and VaR is capped at €5 million for the isolated open positions and trading portfolio, based on a 1-day holding period and a 99% confidence level. Review of tools and methods The Scénarisk project was launched in 2004, aimed at providing the Groupe Caisse d’Epargne with a tool for assessing, monitoring and controlling market risks at Group and local levels. This project plays a lynchpin role within the Group’s target market risk management process. With a view to capitalizing on the experience acquired by IXIS CIB and on existing risk infrastructure, the Group endorsed the use of the Scénarisk calculator, which had been in operation for ten years at IXIS CIB and was validated as an internal model by the French Banking Commission (Commission Bancaire) in 1997. Scénarisk makes it possible to move from a self-assement of VaR to a daily calculation drawing on proven, standardized methodologies based on econometric models common to both of the Group’s divisions (Investment Banking and Commercial Banking). As from 2005, the project will reduce the number of self-assessments by overhauling the way in which data is input into the risk management software. During 2004, the Scénarisk software came into operation at the CNCE and the market and fund-related risk team was given training on how to use the tool and on the underlying methodologies. Functional specifications were drawn up for systems used to report to the Group (financial platform and other systems used by the subsidiaries) so that the software could be fed with inputs on Group positions. At the end of 2004, the first VaR estimations were generated for the isolated open positions and trading account portfolio based on inputs of raw data, pending the finalization of a secure data inputting process scheduled for the first half of 2005. 102 ■ Risk management within the Groupe Caisse d’Epargne As an example, the estimated VaR for a one day holding period and a 99% confidence level using Scénarisk (excluding IXIS CIB) for the isolated open positions and trading account portfolio at December 31, 2004, based on currently available data, is approximately €1.3 million, and therefore within the limit of €5 million set by the Groupe Caisse d’Epargne for this particular segment. Daily VaR calculations were performed for mutual funds and similar instruments. At December 31, 2004, the Group’s mututal fund positions (excluding IXIS CIB), in the held-for-sale portfolio reflect a VaR of approximately €14 million based on a one-day holding period and a 99% confidence level. A mechanism for tracking fund movements on a daily basis makes it easier to identify any exposure overruns by fund managers and any positions not commensurate with the Group’s new investment criteria. Corporate and Investment Banking (IXIS CIB) Since April 1, 2004 , 1-day 99% VaR for IXIS Corporate & Investment Bank’s trading portfolios have averaged €15.9 million and hit a maximum of €20.3 million – in line with exposure limits set by the Group of €20 million (average consumption) and €25 million (immediate consumption). The main stress tests performed on positions held at December 31, 2004, yielded the following data concerning the impact on the income statement in absolute value terms: Variation in interest rates (EUR + 40 bps, GBP + 80 bps, USD + 60 bps, other currencies + 60 bps): €78.5 million Variation in volatility of rates (homothety of + 50%): €10.9 million Variation in paper/swap spreads (+ 35 bps on AA and above; + 90 bps elsewhere): Variation in indices/equities (+25 %): Variation in index/equity volatility (homothety of + 20% for ST, + 10% for LT): €470.2 million €95.6 million €100.7 million Credit derivatives At December 31, 2004, the credit derivatives portfolio represented an overall notional amount of €51.7 billion, comprising credit default swaps, credit linked notes and credit-linked loans. The portfolio broke down into a credit risk call position of €28.2 billion and a credit risk put position of €23.5 billion. The market risk generated by these instruments (underlying spread risk) is captured in the customary Value-at-Risk measures. Issuer credit risk (default risk) is measured using Amerisc, an internal credit risk management tool, which authorizes netting between credit derivatives and securities with similar characteristics (i.e. similar management intention, maturity, seniority etc.), where necessary. Amerisc also assesses counterparty risk resulting from the Group’s relations with its subcontractors (off-balance sheet risk). Credit derivative positions are subject to specific adjustments designed to reflect uncertainties affecting certain illiquid or not-easilyhedgeable parameters – mainly the recovery rate. Customary adjustments are also applied to counterparty risk (statistical risk where anticipated losses are subject to adjustments). (1) Month in which the aggregate VaR limit applicable to IXIS Corporate & Investment Bank was set. Risk management within the Groupe Caisse d’Epargne ■ 103 Notional amounts of the credit derivatives portfolio at December 31, 2004 (excluding intercompany transactions) (in millions of euros) Position/type of regulatory portfolio Banking Trading Total Credit risk call – up to 1 year – from 1 to 5 years – more than 5 years 2,014 10 44 1,960 26,136 2,455 13,306 10,375 28,150 2,465 13,350 12,335 Credit risk put – up to 1 year – from 1 to 5 years – more than 5 years 195 23,346 2,584 13,502 7,260 23,541 2,584 13,697 7,260 Overall position – up to 1 year – from 1 to 5 years – more than 5 years 2,209 10 239 1,960 49,482 5,039 26,808 17,635 51,691 5,049 27,047 19,595 ■ 195 6 – Operational risk As an extension of the preliminary work carried out during 2003, in 2004 the Groupe Caisse d’Epargne launched a project encompassing all Group entities, chiefly aimed at: – developing operational risk management and monitoring tools for Group entities; – enhancing risk control mechanisms; – optimizing the long-term allocation of capital funds; – ensuring compliance with the new capital adequacy directive (Basel II) which will come into force in 2006-2007. To this end, during the first six months of 2004 the Groupe Caisse d’Epargne: – set the methodology to be used groupwide for identifying and assessing operational risks. By the end of June 2005, entities will be expected to have assessed the (potential) financial harm or reputational damage associated with risk events, and to have evaluated the effectiveness of the controls currently in place; – developed CartRisK, a tool designed to help identify and assess operational risk. This tool is adapted to the risk and business profile of each Group entity, while remaining compatible with the risk classifications prescribed by the Basel Committee; – set up an operational risk management unit within the Group. The 68 structures, entities and independent business lines as defined by Basel II have been asked to appoint an operational risk officer to head their operational risk management efforts. The first task of these operational risk officers is to draw up and develop risk mapping procedures within their entity in line with the program implemented at national level; – carried out an initial assessment of existing controls by using a Group questionnaire based on a questionnaire sent to all banks by the French Banking Commission. The questionnaire was adapted prior to being used in order to reflect the specific context of the Groupe Caisse d’Epargne. A similar study was launched at the end of 2004 for the Corporate and Investment Banking business; – strengthened the operational risk management department – which reports to Group Risk Management – following the merger between the CNCE and IXIS. This department is responsible for monitoring operational risk management projects and assisting Group entities in their work. The operational risk management department is fronted by a senior manager, who is in charge of four risk managers and an IT team of three people tasked with the development, adaptation and maintenance of operational risk management tools (CartRisK for risk assessments and ORiS for managing incidents and risk indicators); 104 ■ Risk management within the Groupe Caisse d’Epargne – organized the first phase in the risk mapping project, based on information provided by Group entities indicating the timeframe for identifying and assessing operational risk (either during the second half of 2004 or the first half of 2005). The project moved into its operational phase in September 2004, when eleven Group entities began to organize procedures for performing risk assessment work. The preliminary tests have been completed and are being presented to the management boards of the entities concerned. Prior to this, a range of action points was undertaken in conjunction with the entities in order to verify the quality of the ratings and the consistency of the results (for comparable entities). Discussions were also held to exchange opinions and information on internal risk management tools and action plans. At the same time, these steps enabled the Group to hone the operational risk management framework, to finetune methodologies and to affirm the guidelines set by Group Risk Management. Since November, eight other entities have begun similar projects and are presently finalizing their assessments and consolidating the preliminary results. This program is scheduled to run throughout the first half of 2005 for the other entities, based on tools that are: ● identical for the individual Caisses d’Epargne and their IT groups; ● specific for other entities, based on their particular businesses. This concerns mainly: – entities which have already embarked on similar projects, in which case the available relevant information should be entered into the system and updated where appropriate, and controls already in place should be leveraged (e.g. Capital Markets, Asset Management and Banking and Securities Services businesses carried out by ICIB, IAM and IIS, respectively); – entities from the Insurance business, for which a specific taskforce has set up an operational risk management framework for all or some of these entities; – smaller subsidiaries, requiring a specifically tailored approach. Various other large-scale projects will also be launched in the forthcoming year in close collaboration with Group entities. They include: ● preparing and assisting with the roll-out of ORiS, an incidents and warning indicator management tool used by Corporate and Investment Banking since June 2003. The initial work aimed at defining the methods for rolling out this tool began in the fourth quarter of 2004. The underpinning functions of ORiS are to report incidents, trigger specific prevention mechanisms or limitation plans, monitor warning indicators and obtain risk management reports; ● strengthening the structures in place used to monitor, analyze and manage risks and action plans through existing or newly-formed Committees. In particular, a Group Operational Risk Management Committee is to be set up in the first half of 2005, responsible for the following main cross-functional tasks: – recommending a groupwide operational risk management policy, for adoption by the Group’s Risk Management Committee; – validating the relevant operational risk management methodologies and tools; – ensuring the effectiveness of the controls put in place by Group entities and the extent to which they comply with Group policies, applicable regulations and market practices; – monitoring operational risks at Group level in conjunction with the risk management departments of each business line and other risk management specialists. – carrying out the preliminary simulations for allocating capital in connection with operational risk, using the standard approach. Group Risk Management and Group Management Control are currently working to prepare these initial calculations. When the tools subsequently become operational, the enhanced Group model featuring data inputs relating to risks, incidents, indicators, and standardized major risk scenarios will serve to strengthen the Group’s overall risk control mechanism and will help it to implement best risk management practices. Risk management within the Groupe Caisse d’Epargne ■ 105 Risk coverage through insurance IXIS Corporate & Investment Bank used its global insurance program to maintain exhaustive risk coverage in 2004 via policies with leading insurers. During the year it was able to renew all necessary insurance cover acquired on the market. Following an analysis of risk exposures and prevention measures, the Group took out a number of insurance policies designed to cover the significant impacts of fraud, embezzlement, property damage and liability issues regarding the Company and its employees. These policies concern the following risks: – damage to premises and their contents, including IT and telephone equipment. These assets are insured for their replacement value; – professional liability and fraud. These risks are covered based on the best offers available on the market. Compensation covers financial losses sustained as a result of fraud or corporate liability for damage caused to third parties as a consequence of professional misconduct; – loss of business, providing compensation for financial consequences suffered as a result of material loss or damage. Forms of third-party liability other than professional liability are also covered by insurance policies as appropriate. Examples of such types of liability concern operational risks (personal injury, property damage or consequential loss caused to a third party), Company officers (the financial consequences of claims made against officers resulting from personal misconduct for which they may be held civilly, personally or jointly and severally liable) and motor vehicles. The insured amount per claim for operating third-party liability risks exceeds €7.5 million. At the end of 2004, the Group took over certain insurance policies relating to the businesses transferred by CDC IXIS. In the light of these transfers, and the impact of events which occurred during the year relating to certain insurance brokers, the Group intends to carry out an analysis to ensure that it has a consistent and fully-optimized insurance program in place. To this end, existing coverage levels and guarantees are set to be reviewed during 2005 in light of new insurance solutions available on the market. ■ 7 – Ongoing controls On December 1, 2004, the CNCE set up an “Ongoing Control” unit, which takes in the following two departments: ● Group Ethics and Compliance (created on April 1, 2004); ● Economic Security and Money Laundering Prevention (created on February 1, 2004). This new “Ongoing Control” unit is primarily responsible for promoting the set up of a groupwide compliance function as defined by Rule 97-02 (currently being revised), anchored around four recommendations: ● audit, compliance and risk functions should be clearly separated; ● a full-time manager should be appointed to front each of these functions; ● the head of compliance should report to the Chairman of the Management Board or the CEO; ● the function should group together four core competencies: compliance, ethics, economic security, and money laundering prevention. This new unit will also be involved in: ● drafting groupwide and business-specific policies and standards; ● rolling out a “second-level” audit based on risk mapping and identified control points, and compiling a procedures manual. 106 ■ Risk management within the Groupe Caisse d’Epargne 7.1 Ethics and compliance Looking ahead to new requirements expected to be issued by the Basel II Committee and the French Banking Commission and to the planned amendment to Rule 97-02, the Group created an Ethics and Compliance department in March 2004. A Group policy dated December 2, 2004, set out the general principles regarding the organization and remit of compliance units within Group entities and stated that all such units report to the CNCE’s Ethics and Compliance department. The compliance function is responsible for: ● identifying, protecting and safeguarding customers’ interests, as well as for ensuring the due and proper nature of transactions; ● overseeing that transactions carried out comply with the relevant regulations; ● performing an upstream validation of procedures regarding their compliance with applicable laws, regulations and professional standards; ● approving new commercial products before their launch; ● setting up control imperatives (second-level compliance audits on controls and procedures). In terms of Group organization, this involves: ● appointing a CNCE-approved person to head the compliance function within each Group entity. This had already been accomplished at end-2004. In the Group’s main banking subsidiaries, this person must be dedicated full-time to compliance issues; ● designating business representatives for compliance issues at all levels of the Group, including the CNCE; ● persons in charge of compliance reporting to the Management Board (or Senior Management) and to the Chairman of the Supervisory Board (or Board of Directors). For the CNCE, this reporting process is carried out by the head of the Ongoing Control unit, which oversees the Ethics and Compliance department. 7.2 Anti-money laundering efforts The prevention of money laundering and terrorist financing is at the heart of the Group’s corporate ethos. Over the past few years, branch staff, managers and senior executives have received training and attended workshops on these issues, to help transform the abstract notions set out in legislation and banking regulations into concrete realitites. Confirming the fully-fledged status of the “Anti-money laundering” unit within the Group, in 2004 the number of suspicious activity reports submitted by Group entities to Tracfin increased 21% to 1,092. The unit brings together experts with both an extensive knowledge of the banking environment and a commitment to safeguarding the interests of the general public and the Group’s reputation. Some 100 employees coordinate anti-money laundering efforts, including around 60 at the 29 Caisses d’Epargne in Metropolitan France. During the year, these banks saw their anti-money laundering capabilities advance and come to fruition. First, the Group fine-tuned its system for tracking cross-border movements of funds. Since the completion of its filtering system project, the Group is able to ensure that incoming and outgoing funds are screened in order to prevent anyone appearing on a list of terrorist suspects entering into the network’s funds circuit. These efforts are deployed on a daily basis in real time by anti-money laundering officers in conjunction with the CNCE. This tracking has been extended to monitoring new customer relationships, testifying to the Group’s unflinching commitment to combat terrorist financing. Thanks to these procedures, a secure network has become the prerogative of all account managers. Second, the Group is developing a system designed to monitor customer funds and operations and trigger warnings of suspicious activity. Thanks to this project – spanning 2005 and 2006 – the Group will have excellent monitoring and control procedures in place in this domain. The shared structures already in place within the Groupe Caisse d’Epargne have proved ideally suited to the pooled information procedures required to deal with these sensitive areas. The Economic Security and Money Laundering Prevention Department at CNCE has drawn up a series of procedures to ensure that it has real-time access to information, and providing for a joint decision-making procedure in the most serious cases. The Department intends to develop these rules further in 2005 and to draft the related formal procedures. Risk management within the Groupe Caisse d’Epargne ■ 107 Consolidated balance sheet of Groupe Caisse d’Epargne at December 31, 2004, 2003 and 2002 ASSETS (in millions of euros) Notes 2004 2003 2002 Cash, money market and interbank items 7 186,517 161,665 155,917 Customer items 8 188,501 129,919 116,572 Lease financing 9 3,867 2,647 2,085 Bonds, shares and other fixed- and variable-income securities 10 114,008 56,584 54,891 Investments by insurance companies 32 1,644 672 482 Investments in unconsolidated subsidiaries, affiliates accounted for by the equity method and other long-term investments 11 4,603 3,165 2,994 Tangible and intangible assets 13 4,123 2,835 2,716 Goodwill 17 879 372 173 Accruals, other accounts receivable and other assets 15 39,769 22,816 21,303 543,911 380,675 357,133 Total assets OFF-BALANCE SHEET COMMITMENTS (in millions of euros) Notes 2004 2003 2002 Financing commitments 19 56,068 30,428 27,639 Guarantee commitments 19 17,034 18,424 15,924 719 510 256 3,561 1,012 1,184 Commitments given Commitments made on securities Commitments given by the insurance business The attached Notes form an integral part of the consolidated financial statements. 108 ■ Consolidated financial statements of Groupe Caisse d’Epargne LIABILITIES, CAPITAL FUNDS AND RESERVES (in millions of euros) Notes 2004 2003 2002 Cash, money market and interbank items 7 91,364 76,878 76,763 Customer items 8 214,103 181,202 170,089 Debts represented by a security 14 142,579 75,061 67,571 Technical reserves of insurance companies 33 1,106 482 366 Accruals, other accounts payable and other liabilities 15 64,948 25,202 23,880 Negative goodwill 17 35 52 60 Provisions for liabilities and charges 16 3,375 3,036 3,128 Subordinated debt 18.3 7,714 4,153 2,179 Reserve for General Banking Risks 18.2 2,488 2,400 2,107 Minority interests 18.4 665 1,921 1,692 Consolidated capital funds and reserves (excluding Reserve for General Banking Risks) 18.1 15,534 10,288 9,298 5,018 2,601 2,873 878 199 0 7,853 6,372 5,473 Capital Additional paid-in capital Consolidated reserves and retained earnings Net income for the year Total liabilities, capital funds and reserves OFF-BALANCE 1,785 1,116 952 543,911 380,675 357,133 SHEET COMMITMENTS (in millions of euros) Notes 2004 2003 2002 Financing commitments 19 6,197 5,837 4,703 Guarantee commitments 19 13,151 8,950 7,812 3,574 1,404 482 501 77 23 Commitments received Commitments made on securities Commitments received by the insurance business The attached Notes form an integral part of the consolidated financial statements. Consolidated financial statements of Groupe Caisse d’Epargne ■ 109 Consolidated profit and loss account of Groupe Caisse d’Epargne for 2004, 2003 and 2002 (in millions of euros) Notes Interest and similar income Interest and similar expense Income from shares and other variable-income securities Net commission and fee income Net gains on trading transactions Net gains on held-for-sale portfolio transactions and similar items Other net operating income Gross margin on insurance business 21 21 22 23 24 25 26 34 Net banking income 2002 17,637 (13,805) 183 2,995 1,332 417 36 177 16,648 (12,726) 150 2,136 487 400 83 69 16,913 (13,507) 179 1,975 583 260 135 45 8,972 7,247 6,583 27 (6,113) (397) 2,462 (4,749) (314) 2,184 (4,462) (312) 1,809 Net additions to provisions 28 (246) (306) (357) Share in net income of companies accounted for by the equity method Net gains/(losses) on fixed assets 2,216 11 29 Net ordinary income before tax Exceptional items Tax on profits Amortization of goodwill Allocations to the Reserve for General Banking Risks Minority interests 31 17 18 The attached Notes form an integral part of the consolidated financial statements Consolidated financial statements of Groupe Caisse d’Epargne 216 (20) 2,412 30 Consolidated net income (excluding minority interests) ■ 2003 General operating expenses Depreciation and amortization of tangible and intangible assets Gross operating income Operating income 110 2004 75 (538) (30) (74) (60) 1,785 1,878 1,452 155 75 151 45 2,108 1,648 (54) (503) (15) (294) (126) 1,116 (9) (435) (38) (156) (58) 952 Notes to the consolidated financial statements of Groupe Caisse d’Epargne for the year ended December 31, 2004 NOTE 1 – LEGAL AND FINANCIAL FRAMEWORK 1.1 Legal and financial framework The individual Caisses d'Epargne et de Prévoyance together form a financial network around a central institution, the Caisse Nationale des Caisses d'Epargne et de Prévoyance. The Groupe Caisse d’Epargne consists of a varied body of subsidiaries contributing to the proper management and enhanced sales performance of the network of mutual savings banks, as well as that of the full-service bank. A national federation (Fédération Nationale des Caisses d'Epargne et de Prévoyance) was set up pursuant to the Act of July 1, 1901, governing non-profit-making associations. The missions of the Federation are specified in article L.512-99 of the French Monetary and Financial Code. • Caisses d’Epargne et de Prévoyance The Caisses d'Epargne et de Prévoyance are structures approved as cooperative banks governed by ordinary law whose capital is held by local savings companies. The Caisses d’Epargne et de Prévoyance are limited liability companies (sociétés anonymes) having the status of credit institutions operating as ordinary banks. Their capital is divided into shares of capital stock. • Local savings companies The regionally based local savings companies are cooperative structures having an open-ended capital stock owned by cooperative shareholders. The mission of the local savings companies – within the framework of the general objectives defined by the individual Caisses d’Epargne to which they are affiliated – is to coordinate the cooperative shareholder base. They are not entitled to carry out banking business. • The Caisse Nationale des Caisses d'Epargne et de Prévoyance (CNCE) The central institution of the Groupe Caisse d’Epargne as defined by French banking law and a financial institution approved as a bank is the CNCE, a limited liability company (société anonyme) with a two-tier management structure (Management Board and Supervisory Board) whose capital is held by the individual Caisses d'Epargne and the Caisse des dépôts et consignations. More particularly, the CNCE represents the different Caisses d'Epargne et de Prévoyance, defines the range of products and services offered by them, organizes the adequacy of depositors' protection, approves the appointment of the senior managers of the Caisses d'Epargne, and generally supervises and controls the proper management of the various entities within the Group. In respect of the Group's financial functions, the CNCE is responsible, in particular, for the centralized management of any surplus funds held by the individual Caisses d’Epargne and for proceeding with any financial transactions useful for the development and refinancing of the network; it is responsible for choosing the most efficient operator for these assignments in the greater interest of the network whose financial stability is guaranteed by the CNCE. • Subsidiaries French subsidiaries Following the acquisition of CDC IXIS, the CNCE directly controls the subsidiaries resulting from the merger with Compagnie Financière Eulia and the reorganization of the IXIS division. The French subsidiaries belong to two major divisions: – Commercial banking activities: Crédit Foncier, Financière Océor, Banque Sanpaolo and the subsidiaries specialized in retail banking and insurance; – Investment banking activities: IXIS CIB, IXIS Asset Management Group, IXIS Investor Services and CIFG. Consolidated financial statements of Groupe Caisse d’Epargne ■ 111 Specialized IT subsidiaries The processing of customer transactions is carried out by a banking system organized around three IT application platforms which supervise and manage the target information system and a central IT organization (CNETI). Local subsidiaries of individual Caisses d’Epargne The individual Caisses d'Epargne et de Prévoyance may have their own investments in local subsidiaries (Regional Development Corporations, finance companies, etc.). 1.2 Guarantee system Pursuant to the Act of June 25, 1999, the CNCE, acting as the central institution of the Groupe Caisse d’Epargne, has organized a mutual guarantee and solidarity mechanism within the Group to guarantee the liquidity and solvency of the affiliated entities. The scope of this guarantee system includes not only the entities belonging to the Caisses d’Epargne network as provided for by the 1999 Act but more generally all members of the Group, in accordance with article L.511-31 of the French Monetary and Financial Code. The individual Caisses d’Epargne participate in the guarantee system through a Network Mutual Guarantee and Solidarity Fund (Fonds de garantie et de solidarité du Réseau, FGSR), carried in the books of the CNCE and provided with an immediate intervention capacity of €250 million. This amount is invested in a dedicated mutual fund. Should it prove insufficient, the Management Board of the CNCE may call on appropriate additional resources further to a rapid decision-making process, which ensures timely action. The purpose of this fund is to promote solidarity between the individual Caisses d'Epargne. It may be used by the CNCE, particularly where it has to intervene on behalf of one of its affiliated entities and where the amount in question exceeds its financial capabilities. In such a case, the intervention of the individual Caisses d'Epargne, organized via the FGSR, would also be accompanied by the intervention of the Caisse des dépôts et consignations in its capacity as a shareholder and acting as an informed market investor. The guarantee systems’ objective of averting default is complementary to the chiefly curative objective of the market guarantee systems to which the Groupe Caisse d’Epargne also subscribes. NOTE 2 – 2004 SIGNIFICANT EVENTS: REDEFINING THE PARTNERSHIP BETWEEN THE GROUPE CAISSE D’EPARGNE AND THE CAISSE DES DÉPÔTS ET CONSIGNATIONS 2.1 Overview On May 27 2004, the Groupe Caisse d’Epargne and the Caisse des dépôts et consignations signed the final agreement aimed at redefining the nature of their partnership. Under this agreement, the Caisse des dépôts et consignations transferred its 50.1% holding in Compagnie Financière Eulia and its 43.55% stake in its investment banking and asset management subsidiary, CDC IXIS, to the CNCE. The contribution of these assets transforms the Groupe Caisse d’Epargne into a full-service bank in which the Caisse des dépôts et consignations has the status of a strategic shareholder through its 35% interest in the CNCE alongside the individual Caisses d’Epargne. The agreement provides a long-term foundation to the partnership between the two Groups, which have undertaken to maintain their respective shareholdings in the CNCE until the time of any potential IPO. It also defines their respective roles within the new entity: – the CNCE, 65%-owned by the Caisses d’Epargne, has a strengthened threefold role: 1) its traditional role as the central institution of the network for all of the companies within the extended Groupe Caisse d’Epargne; 2) that of central banker to the Group with proprietary activities; and 3) that of holding company for the subsidiaries it owns directly. It will therefore directly manage the Group’s retail banking operations as well as the investment banking business. – the Caisse des dépôts et consignations has confirmed its role as a strategic shareholder of the CNCE and a long-term investor by taking over the proprietary portfolios of CDC IXIS (listed equities, private equity and real estate). The financial structuring of the operation led the 29 individual Caisses d’Epargne in metropolitan France to issue €3.3 billion worth of Cooperative Investment Certificates (CICs) to the CNCE, giving the CNCE a 20% stake in their capital. As a result, both the CNCE and the Caisse des dépôts et consignations have an interest in the banking operations of the individual Caisses d’Epargne, the former directly and the latter indirectly through its stake in the CNCE. 112 ■ Consolidated financial statements of Groupe Caisse d’Epargne 2.2 Operations carried out Prior to any restructuring operations, the New Foundations agreement provided for the transfer to the Caisse des dépôts et consignations or its directly-controlled subsidiaries, of CDC IXIS’ portfolio of listed equities, its securities, property and private equity portfolios, and certain investments. The following entities were therefore removed from the Groupe Caisse d’Epargne’s scope of consolidation: CDC Entreprises 1 and 2, CDC Innovation 96, Electropar France, Fondinvest, Part’Com, 65 % of CDC IXIS Private Equity, now known as CDC Entreprises Capital Investissement, Société Foncière des Pimonts, Logistis, Sogeposte and AIH BV. The true restructuring transactions were carried out either successively or simultaneously at June 30, 2004, as set out below: – the CNCE carried out a €64 million capital increase which was taken up by the Caisse des dépôts et consignations, as payment for the latter’s transfer of a 23.66% interest in CDC IXIS Italia Holding, which in turn holds a 2% stake in Sanpaolo IMI; – the Caisse des dépôts et consignations sold to the Caisses d’Epargne, its entire direct interest in CDC IXIS – representing 43.55% of the latter’s capital – for a price of €3,209 million; – the Caisses d’Epargne transferred to Compagnie Financière Eulia the IXIS shares acquired from the Caisse des dépôts et consignations. The transfer was funded by a €3,209 million capital increase; – Compagnie Financière Eulia was merged into the CNCE, in return for a €5,065 million capital increase taken up by the Caisses d’Epargne and the Caisse des dépôts et consignations; – the Caisses d’Epargne acquired CNCE shares from the Caisse des dépôts et consignations for an amount of €982 million in order to maintain the previous capital ownership structure within the CNCE (65% for the individual Caisses d’Epargne and 35% for the Caisse des dépôts et consignations); – each of the 29 individual Caisses d’Epargne in Metropolitan France issued Cooperative Investment Certificates (CICs) to the CNCE representing 20% of their capital after the issue. The Cooperative Investment Certificates granted to the CNCE represented a total amount of €3,323 million. After carrying out these operations, in the second half of the year the CNCE proceeded to reorganize the activities of the CDC IXIS Group into three core divisions: – Corporate and investment banking activities consisting of capital market and corporate finance activities carried out by CDC IXIS Capital Markets (now IXIS CIB). On November 1, 2004, the corresponding assets, liabilities and off-balance sheet commitments carried on the books of CDC IXIS were transferred to IXIS CIB; – Asset management activities grouped together in the holding company IXIS Asset Management Group; – Custody, fund management and investor services are carried out by IXIS Investor Services which was set up on December 31, 2004, via a contribution of equity interests and the spin-off of the business previously carried out directly by CDC IXIS. At the end of the year, Sanpaolo IMI reallocated its 3.45% minority holding in CDC IXIS across the new core business activities. Sanpaolo IMI now has a 2.45% holding in IXIS CIB and a 12% stake in IXIS Asset Management Group. Following completion of this operation, CDC IXIS was merged into the CNCE. 2.3 Impact on the consolidated financial statements Following completion of the operations relating to the New Foundations agreement, the subsidiaries of Compagnie Financière Eulia previously controlled jointly with the Caisse des dépôts et consignations are now controlled exclusively by the Groupe Caisse d’Epargne via the CNCE. These subsidiaries, fronted by the CDC IXIS Group, are now fully consolidated within the Groupe Caisse d’Epargne. In terms of the consolidated profit and loss account, the results of these subsidiaries for the first half of the year are accounted for by the proportional consolidation method based on the situation of joint control applicable up to June 30, 2004. Their second-half results are fully consolidated, as exclusive control was exercised as from said date. The cost of the 43.55% interest in IXIS acquired directly from the Caisse des dépôts et consignations was €3,209 million. The shares acquired indirectly by the CNCE through its merger with Compagnie Financière Eulia were valued in the merger balance sheet at net book value. In the consolidated financial statements, however, they have been valued at the fair value specified in the merger agreement. In consequence, a consolidation adjustment was booked for their acquisition cost for an amount of €846 million. Consolidated financial statements of Groupe Caisse d’Epargne ■ 113 Provisional net goodwill on the additional interests acquired by the Group amounted to €263 million. This amount may be adjusted based on the results of detailed valuations of all the assets and liabilities acquired. Any such adjustments will be made on the basis and within the maximum period prescribed by standard CRC 99-07. Based on preliminary analyses, the majority of goodwill is expected to be allocated to the corporate and investment banking division. To enhance comparability, pro forma consolidated financial statements are presented in Note 35 in order to reflect the Group’s assets and liabilities, financial position and results had the operations relating to the New Foundations agreement taken place on January 1, 2002. 2.4 Termination of indemnity clauses granted in connection with the “Alliance” transactions Pursuant to their agreement to merge a number of their activities within the “Alliance”, signed towards the end of 2001, the Groupe Caisse d’Epargne and the Caisse des dépôts et consignations decided to grant each other reciprocal indemnity clauses to cover certain possible future developments. The most significant particular clauses concern the occurrence of certain events, namely: – a substantial change in the value of the listed securities portfolio contributed to the Alliance via CDC IXIS; – a significant change in the performance of the intermediation activity of the Finance Division contributed to the Alliance by the CNCE; – the realization of potential capital gains by the Crédit Foncier Group. The New Foundations agreement signed in May 2004 provided for the early termination of these clauses by June 30, 2004 in return for the payment to the CNCE of: – an indemnity of €32 million recognized in net banking income as part of the mechanism for hedging the value of the portfolio of CDC IXIS listed securities; – a global indemnity for an amount of €100 million in respect of the last two clauses, recorded under exceptional items. NOTE 3 – PRINCIPLES AND METHODS OF CONSOLIDATION OF THE GROUPE CAISSE D’EPARGNE 3.1 Principles The consolidated financial statements of the Groupe Caisse d’Epargne are drawn up in accordance with the principles laid down by Rules 99-07 and 2000-04 of the French Accounting Regulatory Committee. 3.2 Methods and scope of consolidation The consolidated financial statements include the accounts of the Caisses d'Epargne and all subsidiaries and associated companies over which the Group exercises a controlling or significant influence. Note 6 specifies the scope of consolidation of the Groupe Caisse d’Epargne. • Full consolidation The accounts of companies under exclusive control – including companies having a different account structure whose principal activities represent an extension of banking or finance or which are involved in related activities – are carried in the accounts as fully consolidated subsidiaries. “Exclusive control” is the power to determine the financial and operating policies of a company, and is based either on the direct or indirect ownership of the majority of voting rights or on the power to appoint a majority of the members of the Board of Directors or, alternatively, derives from the right to exercise a dominant influence by virtue of a management contract or clause in the company’s articles of association. • Proportional consolidation Companies that the Group jointly controls with other partners are consolidated on a proportional basis. “Joint control” means shared control over a company involving a limited number of associates or shareholders, such that the company’s financial and operating policies are determined by agreement between those partners. 114 ■ Consolidated financial statements of Groupe Caisse d’Epargne • Equity method Companies over which the Group exercises significant influence are accounted for by the equity method. “Significant influence” is defined as the power to participate in determining the financial and operating policies of a company without necessarily having control. • Specific case of ad hoc entities When the Group, or a company within the Group, by virtue of a contract or clause in the company’s articles of association, controls an entity, this entity is consolidated, even in the absence of any capital links. The criteria for determining control of ad hoc entities, defined as structures created specifically to manage one or a number of operations on a company’s behalf, are based on the power to manage the entity’s day-to-day activities or assets, the capacity to benefit from all or most of its income and on exposure to substantially all of the risks to which the entity is exposed. • Exclusions from the scope of consolidation A company controlled by, or subject to significant influence from the Group is excluded from the scope of consolidation when the shares of this company, from the moment they were first acquired, are held exclusively with a view to their subsequent sale, when the Group's ability to control or influence a company is impaired in a substantial and durable manner, or when it is faced with limited possibilities for transferring assets between such companies and the other entities included in the consolidated Group. A subsidiary or investment may be excluded from consolidation when it is impossible to obtain the information required to establish the consolidated accounts without excessive expense or within a timeframe compatible with the publication of the consolidated financial statements. A company may also be excluded from consolidation when, taken alone or with other companies capable of being consolidated, it is not material in relation to the Group as a whole. Investments in such companies appear under the heading "Investments in unconsolidated subsidiaries". 3.3 Changes in the scope of consolidation Besides the operations carried out in connection with the New Foundations agreement described in Note 2, the main changes to the scope of consolidation result from the revised definition of the Group consolidating entity and the new structure of the Crédit Foncier Group. • Changes in the consolidating entity Since January 1, 2004, the Group consolidating entity has been made up of 31 individual Caisses d’Epargne which now also include the CNCE. Further details concerning this revised definition of the consolidating entity are set out in Note 5. The impact of this change was taken into account for the purpose of preparing the pro forma consolidated financial statements of the Groupe Caisse d’Epargne presented in Note 35. • Consolidation of the Entenial Group Effective January 1, 2004, the Entenial Group, which is 99.9%-owned by the Crédit Foncier Group, is fully consolidated within consolidated Groupe Caisse d’Epargne. The total cost of the shares was €587 million, generating a provisional amount of negative goodwill of €7 million, which was immediately taken to income for the period. In order to enhance comparability, the pro forma consolidated financial statements prepared by the Groupe Caisse d’Epargne have backdated the inclusion of the Entenial Group within the scope of consolidation to January 1, 2002. • Public tender offer followed by a compulsory buy-out procedure (“OPR-RO”) launched by the CNCE for Crédit Foncier shares This operation, which took place in the fourth quarter of 2004, generated goodwill of €37 million in the Group’s consolidated financial statements. Consolidated financial statements of Groupe Caisse d’Epargne ■ 115 • Acquisition of the Cicobail Group by the Crédit Foncier Group In the first half of the year, Auxiliaire du Crédit Foncier de France acquired a 60% stake in Cicobail from Compagnie Financière Eulia, thus acquiring complete control of this company and its wholly-owned subsidiaries, Cinergie and Mur Ecureuil. This internal restructuring operation had no material impact on the consolidated financial statements of the Groupe Caisse d’Epargne. 3.4 Consolidation adjustments and eliminations The consolidated financial statements of the Groupe Caisse d’Epargne are drawn up in conformity with Rule 99-07 of the French Accounting Regulatory Committee. These regulations require that: – accounting methods used by the various companies included in the consolidation should be consistent. The principal consolidation methods are described in section 4 of these Notes to the consolidated financial statements; – certain valuation methods shall be used when drawing up the consolidated financial statements that are not used in the individual financial statements of each company. These accounting methods chiefly relate to: – finance lease transactions including leases with purchase options where the Group is the lessor; – assets leased under finance or similar leases where the company is the lessee; – certain accounting entries that result from tax regulations; – deferred tax. • Finance lease transactions including leases with purchase options where the Group is the lessor Finance lease transactions including leases with purchase options are accounted for in the individual financial statements of Group companies according to strict legal definitions. French banking regulations recognize that such transactions are, in substance, a method of financing and, accordingly, require that they be restated in the consolidated financial statements to reflect their true underlying economic significance. Consequently, in the consolidated financial statements, finance leases where the Group is the lessor are accounted for as financing transactions, with the rental considered as a repayment of principal plus interest. The excess of the outstanding principal over the net book value of the leased assets is included in consolidated reserves, net of the related deferred tax effect. • Assets leased under finance or similar leases where the company is the lessee Fixed assets acquired under finance or similar leases are restated on consolidation as if the assets had been acquired on credit. • Accounting entries that result from tax regulations On consolidation, accounting entries that result solely from tax regulations are eliminated. The main items concerned are investment grants and regulated provisions when not included in the Reserve for General Banking Risks for the presentation of the financial statements. • Deferred tax Deferred tax is accounted for in respect of all temporary differences between the book value of assets and liabilities and their tax basis, as well as for timing differences arising from consolidation adjustments. Items to be included in the computation of deferred tax are determined by the comprehensive method, i.e. all temporary differences are considered, whatever the future period in which the tax will become due or in which the tax saving will be realized. The rate of tax and fiscal rules adopted for the computation of deferred tax are based on current tax legislation and are applicable when the tax becomes due or the tax saving is realized. 116 ■ Consolidated financial statements of Groupe Caisse d’Epargne Deferred tax liabilities and assets are netted off for each consolidated company (including the impact of any ordinary and evergreen tax loss carryforwards). This netting process applies only to items taxed at the same rate and items that are expected to reverse in a reasonably short period. 3.5 Elimination of intercompany transactions The effect on the consolidated balance sheet and profit and loss account of inter-company transactions is eliminated on consolidation. Gains or losses on intercompany sales of fixed assets are also eliminated except for sales where the lower selling price reflects the economic value, in which case the lower price is retained. However, gains arising on Caisses d'Epargne mergers completed at the time of the restructuring of the network between 1990 and 1993 have not been eliminated. 3.6 Goodwill The “Goodwill” item represents the outstanding differences not attributed elsewhere on the balance sheet between the cost of the investment and the book value of the underlying net assets at the date of acquisition of the related shares in consolidated subsidiaries and associated companies. Positive and negative goodwill is amortized over a pre-determined period, giving consideration to underlying assumptions and the objectives of the acquisition. 3.7 Translation of financial statements expressed in foreign currencies Balance sheets and off-balance sheet items of foreign companies are translated at year-end exchange rates (with the exception of capital funds translated at historical rates) and profit and loss items are translated using an average annual rate. Any gains or losses arising on translation are included in consolidated reserves under the heading “Translation adjustments.” 3.8 Consolidation method adopted for insurance companies The Groupe Caisse d’Epargne includes seven insurance companies: Cegi, Ecureuil Assurances IARD, Foncier Assurance, Muracef, Saccef, Socamab Assurances and the CIFG Group. The interests held by the Group in Ecureuil Vie and the CNP Group are accounted for under the equity method. The annual accounts of the insurance companies in the Groupe Caisse d’Epargne are drawn up in accordance with the provisions of French insurance law and, where relevant, Rule 2000-05 of the French Accounting Regulatory Committee governing consolidation policies for companies subject to French insurance law. Pursuant to Rule 99-07 of the French Accounting Regulatory Committee, items listed in the financial statements of insurance companies included in consolidation are presented in similar-type accounts of the Groupe Caisse d’Epargne balance sheet and profit and loss account, with the exception of a number of specific items: – in the balance sheet, “Investments by insurance companies” and “Technical reserves of insurance companies” are presented separately; – in the consolidated profit and loss account, “Gross margin on insurance business” is comprised of policy premiums received, claims expenses that include changes in technical reserves and net income from investments. Moreover, the amount of commitments given and received by the insurance companies included within the scope of consolidation is carried on separate lines of the Group’s statement of off-balance sheet commitments. Consolidated financial statements of Groupe Caisse d’Epargne ■ 117 NOTE 4 – ACCOUNTING POLICIES The consolidated financial statements are prepared and presented according to policies defined by the CNCE and in conformity with the rules laid down by the French Accounting Regulatory Committee (CRC) and the Banking and Financial Services Regulatory Committee (CRBF), notably CRC Rule 99-07 governing consolidation policies and Rule 2000-04 governing the consolidated financial statements of companies overseen by the Banking and Financial Services Regulatory Committee. Balance sheet items are presented, where applicable, net of the related depreciation and any provisions or other value adjustments. 4.1 Fixed assets Fixed assets are recorded at historical cost except for real-estate assets that have been revalued following the network mergers between 1990 and 1993. Depreciation is recorded on a straight-line or accelerated basis over the estimated useful lives of the assets, as follows: – – – – – Buildings: 20 to 50 years Improvements: 5 to 20 years Furniture and specialized equipment: 4 to 10 years Computer equipment: 3 to 5 years Computer software: up to a maximum of 5 years In some circumstances, additional write-downs may be made. 4.2 Investments in unconsolidated subsidiaries and associated companies, and other long-term investments Investments in unconsolidated subsidiaries and associated companies are recorded at historical cost. At year-end, a provision for impairment in value is made where necessary on a case-by-case basis if the fair value to the Group is below cost. The fair value of equity interests is calculated, in particular, on the basis of their fair value to the Group (according to their strategic nature and the Group’s intention to provide ongoing support to the investee and to hold the shares over the long term) and objective criteria (market price, net assets, revalued net assets, projected items). Other long-term investments are stocks and similar variable-income securities acquired to promote the development of lasting professional relationships by creating close links with the issuing companies without, however, exercising an influence on the management of these companies owing to the small percentage of voting rights represented by these holdings. Other long-term investments are recorded at the lower of historical cost or fair value to the Group. “Fair value to the Group”, for listed or unlisted securities, corresponds to what the company would be prepared to disburse in order to obtain these securities should it be necessary to acquire them in pursuit of its investment objectives. Provisions are systematically booked for unrealized capital losses, while unrealized capital gains are not recognized. 4.3 Securities transactions Securities transactions are accounted for in conformity with Rule 90-01 (as amended) issued by the French Banking and Financial Services Regulatory Committee. Trading account securities are securities that, from the outset, are acquired or sold with a view to being resold or repurchased within a short period not exceeding six months. Only securities negotiable on a liquid market, with market prices constantly accessible to third parties, are deemed to be trading account securities. They may include fixed-income or variable-income securities. Trading account securities are recorded at their purchase cost, including ancillary costs and accrued interest. At the balance sheet date, they are marked-to-market and the net gain or loss is taken to the profit and loss account. After they have been held for a period of six months, trading account securities are reclassified as "securities held for sale" or "investment securities" depending on their definition and the conditions required for inclusion in each of the target portfolios. These trading account securities are transferred at their market value on the day of transfer. 118 ■ Consolidated financial statements of Groupe Caisse d’Epargne Securities acquired with a view to being held for a period in excess of six months – without the institution being committed to holding them until maturity in the case of fixed-income securities – are classified as securities held for sale. At their date of acquisition, securities held for sale are carried in the balance sheet at original purchase cost, excluding ancillary costs. In the case of money market instruments, the accrued interest at the date of their acquisition is included in their purchase cost. Any differences between purchase price and redemption value (premiums or discounts) of fixed-income securities are taken to the profit and loss account over the remaining life of the security. In the balance sheet, the book value of the security is gradually adjusted in line with its redemption value, on a straight-line basis for fixed-income securities or using the yield-to-maturity method for money market instruments. Accrued interest on fixed-income securities is recognized in “Accrued interest” in the balance sheet, with a contra-entry to “Interest and similar income” in the profit and loss account. Securities held for sale are valued at the lower of their cost or probable market price. A provision is made for unrealized capital losses, while unrealized capital gains are not recognized. Unrealized capital losses take account of any gains generated by hedging instruments that may have been set up. Capital gains or losses on the disposal of securities held for sale, as well as impairment charges and write-backs are recorded in “Net gains/(losses) on held-for-sale portfolio transactions and similar items”. However, in the case of a recognized risk in relation to fixedincome securities, a provision is carried for non-performing loans in the profit and loss account under “Net additions to provisions”. Investment securities are fixed-income instruments with a pre-determined redemption value, acquired with a view to long-term investment, in principle until maturity. Securities satisfying this criterion may be classified as investment securities when, in compliance with the provisions of the French Banking and Financial Services Regulatory Committee, they are subject to a specific hedging transaction in terms of duration or rates. Securities meeting the necessary criteria but originally included in the “held-for-sale” portfolio because the specific hedging conditions related to duration and rates were not satisfied when the instruments were first acquired, are also included in the "investment" portfolio. Investment securities are recorded at the date of their acquisition in the same manner as securities held for sale. Securities that were previously included in the "held-for-sale" portfolio are carried at their acquisition cost and any provisions previously set aside are written back over the remaining life of the security. Any differences between the purchase price and redemption value of the securities, as well as any related accrued interest, are recognized in accordance with the same rules as those applicable to fixedincome securities held for sale. A provision for impairment in value may be recorded if it is highly probable that the entity will not hold securities until maturity owing to changes in circumstances. If a default risks exists regarding the issuer, a provision is carried for non-performing loans in the profit and loss account under “Net additions to provisions”. Provisions for impairment in the value of securities held for sale and investment securities are supplemented by a provision for certain counterparty risks (Note 16). Portfolio equity investments are accounted for in conformity with Rule 90-01 issued by the French Banking and Financial Services Regulatory Committee as amended by Rule 2000-02 of the French Accounting Regulatory Committee. Portfolio activities consist in regularly investing a part of assets in an investment portfolio for the exclusive purpose of obtaining, over a certain period of time, a satisfactory medium-term yield without the intention of making a long-term investment in developing the business activities of the issuing companies or participating in their operational management. In principle, portfolio investments are only made in stocks and similar variable-income securities. Investments of this type must involve significant and permanent transactions carried out within a structured framework, generating recurrent yields chiefly derived from capital gains on disposals. At year-end, portfolio investments are recorded at the lower of historical cost or fair value to the Group. “Fair value to the Group” is based on a consideration of the issuing company’s prospects and the remaining investment period. For listed securities, the fair value is determined by the average market price over the past two years or the market value at year-end, if greater. In the case of unlisted securities, valuation may be based on recent transaction prices. Unrealized capital losses are systematically provided for. Unrealized capital gains are not recognized. Consolidated financial statements of Groupe Caisse d’Epargne ■ 119 Rule 89-07 of the French Banking and Financial Services Regulatory Committee, completed by Instruction 94-06 of the French Banking Commission, defines the accounting rules applicable to repurchase agreements. Assets sold under repurchase agreements are retained on the borrower's balance sheet while the proceeds, representing the debt due to the lender, are carried as a liability. The lender (who is the beneficiary of the collateral) shows the amount expended – i.e. the loan granted to the borrower – on the assets side of their balance sheet. When the financial statements are prepared, the assets sold and the debt due to the lender or the loan granted to the borrower, are valued in accordance with the rules governing each of these transactions. 4.4 Customer loans Customer loans are recorded at their nominal value net of any provisions for non-performing items. Guarantees received are accounted for and described in Note 19. They are subject to periodic revaluations. The book value of all guarantees received for a given loan is limited to the amount outstanding. Loans are classified as non-performing – irrespective of whether or not they have matured or are guaranteed – where at least one of the debtor’s commitments represents a recognized credit risk. A risk is “recognized” when it is probable that the bank will not receive all or some of the sums due with respect to commitments made by the counterparty, notwithstanding the existence of a guarantee or security. Loans are systematically classified as non-performing at the latest within three months of the first default (nine months in the case of loans to local authorities). Within the non-performing loan category, loans are classified as doubtful when no reclassification as performing loans is foreseeable. Doubtful loans include loans where the outstanding balance becomes immediately repayable in application of an acceleration clause and those which have been classified as non-performing for over one year, with the exception of loans whose contractual clauses have either been complied with or which provide for guarantees in respect of their collection. Irrecoverable loans are written off as losses and the corresponding provisions are released. Non-performing loans are reinstated as performing loans when repayments resume on a regular basis in amounts corresponding to the original contractual installments, and when the counterparty no longer presents a risk of default. Loans restructured at below market rates are itemized in a specific sub-category until maturity. A provision is recorded for the discount corresponding to the present value of the interest differential. This provision is recorded under net additions to provisions in the profit and loss account and as a charge against the corresponding loan in the balance sheet. It is taken to the profit and loss account (included in the lending margin) using the yield-to-maturity method over the life of the related loan. Provisions for recognized probable losses cover all anticipated losses, calculated in terms of the difference between the principal still outstanding and expected future cash flows. Exposure is computed on a case-by-case basis with regard to the present value of guarantees received. For smaller loans with similar characteristics, a statistical method is used when this approach is deemed more appropriate. Specific provisions for recognized risks are supplemented by general provisions for certain counterparties (see Note 16). Interest on non-performing loans continues to be accrued, with the exception of loans classified as doubtful, for which interest is not recognized in accordance with French Accounting Regulatory Committee (CRC) Rule 2002-03. For the presentation of the accounts in the Notes to the financial statements (Note 8.2), the breakdown of outstandings adopted is that used within the Groupe Caisse d’Epargne for internal management purposes, notably in areas related to sales, finance and risks. 120 ■ Consolidated financial statements of Groupe Caisse d’Epargne 4.5 Reserve for General Banking Risks The Reserve for General Banking Risks constitutes a fund for the risks inherent in the Group’s banking activities as required by article 3 of Rule 90-02 of the French Banking and Financial Services Regulatory Committee and Instruction 86-05 (as amended) of the French Banking Commission. 4.6 Bonds issued Bonds issued by the Groupe Caisse d’Epargne are recorded on the liabilities side of the consolidated balance sheet at their redemption value. Redemption premiums are amortized on a straight-line basis over the life of the bonds. 4.7 Employee benefits Commitments in respect of employees are generally covered by contributions charged to the profit and loss account and paid to retirement or insurance funds. Commitments which are not covered by these funds, in particular the Group’s potential pension liabilities (Note 16) are fully provided for in liabilities. Lump-sum indemnities paid to employees upon retirement and bonuses related to long-service awards are appraised in accordance with an actuarial calculation that takes account of the age, length of service and probability of staff being employed by the Group at retirement age and of receiving long-service awards. Pursuant to French National Accounting Board Recommendation CNC 2003-R-01, when preparing the opening IFRS balance sheet for the Groupe Caisse d’Epargne, residual pension commitments and similar benefits should be recorded as a deduction from consolidated capital funds and reserves, in accordance with the benchmark treatment. The residual commitments in question were analyzed during the year and mainly relate to accrued paid leave based on length of service, benefits granted to retired employees and the pension commitments of CGR (general retirement fund) with regard to the provisions of the so-called “Fillon Law”. 4.8 Financial futures and other forward agreements The Groupe Caisse d’Epargne conducts transactions on different over-the-counter or organized markets, with financial instruments (futures and options) relating to interest rates, foreign exchange and equities. Hedging and trading transactions in forward financial instruments relating to interest rates, foreign exchange or equities are accounted for in accordance with French Banking and Financial Services Regulatory Committee Rules 88-02 and 90-15. Commitments on such instruments are recorded in off-balance sheet accounts at their nominal value. At December 31, the amount of commitments represents the transactions outstanding at the end of the financial year. Methods for evaluating income generated on financial instruments depend on the operators' original intent. Gains and losses on financial futures designed to hedge and manage Groupe Caisse d’Epargne entities' overall interest rate positions are reflected in the profit and loss account over the life of the related instruments. Unrealized gains and losses are not recorded. Gains and losses on hedging transactions are accounted for on a symmetrical basis and under the same heading as the loss or gain on the hedged item. Transactions corresponding to the specialized management of trading portfolios are valued on the basis of their year-end market value taking account, if necessary, of counterparty risks and related future expense. The corresponding gains and losses are recorded directly in the profit and loss account irrespective of whether or not they have been realized. Equalization payments are recognized in income when the contracts are set up. Gains and losses on certain contracts representing isolated open positions are recognized either when the position is unwound or over the life of the instrument according to its type. Potential, unrealized losses determined by reference to market values are provided for. Market values are calculated based on the nature of the markets concerned: organized exchanges (or equivalent) or over-the-counter. Instruments traded on organized exchanges are quoted continuously and enjoy a sufficient degree of liquidity to justify the use of quoted prices as market value. Consolidated financial statements of Groupe Caisse d’Epargne ■ 121 Over-the-counter markets may be assimilated to organized exchanges when the institutions acting as market makers guarantee continuous quotations within a realistic trading range or when the price of the underlying financial instrument is itself quoted on an organized exchange. Market values of interest rate and currency swaps are determined as the present value of future cash flows allowing for counterparty risks and the present value of related future expense. Changes in the value of non-traded futures are determined according to a mathematical formula. 4.9 Transactions in foreign currencies Spot foreign exchange transactions, forward exchange contracts and loans or borrowings denominated in foreign currencies are reported as off-balance sheet commitments at the transaction date. These transactions are recorded on the balance sheet as soon as the foreign currencies are delivered. Assets, liabilities and off-balance sheet items denominated in foreign currencies, including accrued income and expenses, are translated at year-end rates. Forward contracts are valued at market forward rates for the currency concerned. Variances resulting, in particular, from the translation of investment securities, equity interests and investments in subsidiaries, as well as the variances resulting from the consolidation of foreign offices are recorded under the heading “Accruals”. Differences noted between the valuation of foreign exchange positions and that of the converted amounts, fluctuations in the value of financial futures and other forward agreements and premiums relating to currency options are reported in the profit and loss account of each financial year. 4.10 Provisions for liabilities and charges This item covers provisions booked in respect of liabilities and charges not directly related to banking operations as provided for in article L.311-1 of the French Monetary and Financial Code and associated transactions defined in article L.311-2 of that same law. The nature of these liabilities and charges is clearly defined but their amount and date of payment cannot be determined precisely. This item also covers provisions recorded to provide for liabilities and charges related to banking operations and associated transactions as defined in articles L.311-1 and L.311-2 of the above-mentioned law, rendered probable by past or current events and whose purpose is clearly defined, but whose effective occurrence remains uncertain. This item includes, in particular, a provision for the Group’s potential pension liabilities and a provision in respect of counterparty risks. 4.11 Accounting policies and valuation rules specific to insurance companies The accounting principles and valuation rules specific to insurance companies are adhered to in the consolidated accounts of the Groupe Caisse d’Epargne. • Investments Investments are stated at cost, excluding acquisition expenses, except for investments corresponding to unit-linked policies, which are marked to market at each closing. Technical reserves corresponding to such policies are similarly revalued. A liquidity risk reserve, included on the liabilities side of insurance companies’ balance sheets, is set up when the realizable value of equities, property and similar assets falls below their book value. The reserve created is equal to the difference observed between these two valuations. The realizable value of these investments is determined in accordance with article R.332-20-1 of the French Insurance Code, namely: – equities listed on a stock exchange are valued at the last price on the closing day; – values of equities not listed on a stock exchange are estimated according to the price at which they could be sold under normal market conditions or their fair value to the company; – shares in collective investment vehicles are valued at the last published bid price on the closing day; – the realizable value of property and shares in unlisted property development companies is determined on the basis of appraisals made by outside experts. Provision is made for any permanent impairment in value of a property or equity investment. 122 ■ Consolidated financial statements of Groupe Caisse d’Epargne The value of an asset is considered to be permanently impaired when at least one of the following criteria is met: – the market value reflects a long period of generally depressed prices; – the realizable value is so significantly below book value that the impairment in value can only be recovered in the long term; – the type of asset is no longer adapted to market needs so that the yield from the asset is permanently impaired. The difference between the acquisition cost of bonds and other fixed-income securities (excluding accrued interest) and their redemption price is taken to the profit and loss account over the remaining life of the security. The yield-to-maturity method is used for this calculation for fixed-rate securities and the straight-line method for variable-rate securities. A provision is set up at each closing for any counterparty risk. • Life insurance transactions Income from insurance premiums on outstanding policies is recognized in the profit and loss account on an accrual basis including an adjustment for accrued income on premiums not notified to policyholders at year-end (Group policies that include the cover for mortality risks). In addition, premiums notified to the policyholder or to be notified are adjusted to account for the risk of termination not yet notified to the company. Technical reserves in respect of policies including a payment clause in the event of death correspond to the portion of premiums written but not earned during the period. Technical reserves for non-unit-linked policies represent the difference between the present values of the respective commitments of the insurer and the policyholder. The insurer's commitment corresponds to the present value of the capital sum insured, adjusted for the probability of payment, increased by the present value of the related management expense. The policyholder's commitment is the present value of future premiums, adjusted for the probability of payment thereof. A general reserve for management expense is made when future management expense is not covered by the loading included in policy premiums payable or deducted from future income from assets. When a remuneration is attributed to a policyholder in excess of a guaranteed minimum, due to income earned on assets, and such amount is not yet payable nor included in reserves for claims payable or technical reserves, it is recorded under reserves for amounts payable on with-profit policies. The reserve for claims payable represents mainly insured losses that have occurred and capital amounts payable but not paid at the year-end. Technical reserves for unit-linked policies are determined according to the value of the underlying assets (known as “ACAV” or "variable capital" policies, and "ACAVI" when expressed in terms of property units). Gains or losses resulting from the mark to market of the underlying assets are netted off and recorded in the profit and loss account in order to neutralize the impact of variations in the technical reserves. • Non-life insurance transactions Premium income is recorded net of tax and cancellations. A reserve for increasing risks is set up to cover timing differences between the introduction of the guarantee and its funding by insurance premiums. The provision for unearned premiums includes for all policies outstanding at year-end, that part of the premium (notified to the policyholder, or to be notified) corresponding to the period from the end of the current year to the next maturity date, or failing that, the term of the policy. The reserve for unexpired risks is calculated for each type of insurance activity when the level of claims and related expenses experienced appears high in relation to unearned premium reserves. Reserves are set up as required by the variations in claims experience in compliance with legislation regarding such reserves. This applies notably to cyclical risks with varying impacts on successive years, such as occasioned by natural phenomena. Consolidated financial statements of Groupe Caisse d’Epargne ■ 123 Reserves for claims represent the estimated amount of foreseeable expenses, net of any recoveries receivable. Reserves for expenses related to the future management of claims are determined with reference to a rate calculated based on historical actual costs. Reserves are recorded among liabilities gross of any re-insurance. The projected share of re-insurers in relation to reserves made is calculated according to re-insurance treaties in force and appears on the assets side of the balance sheet. • Deferred acquisition costs Deferred acquisition costs correspond to the fraction of policy acquisition expenses related to deferred premiums (provision for unearned premiums). In respect of the CNP Group, studies carried out on the capitalization of acquisition costs resulted in amounts whose impact on the capital funds and reserves and consolidated net income is not material. Consequently, acquisition costs are not deferred. NOTE 5 – CHANGE IN ACCOUNTING METHOD The New Foundations agreements clearly positions the Caisse des dépôts et consignations as a strategic partner of the Group through the CNCE and the Cooperative Investment Certificates. The issue of the CICs was a determining factor in finalizing the agreements. Accordingly, and in compliance with section 1001 of the French Accounting Regulatory Committee Rule CRC 99-07, the Group has decided to include the central CNCE institution in its consolidating entity. Effective January 1, 2004, the CNCE is included as part of the consolidating entity and is no longer considered a consolidated entity. The Group’s stake in the CNCE has thus increased to 100% from 65% previously. This increase in the Group’s percentage holding of the CNCE, and by extension of all of the CNCE subsidiaries, means that investments previously classified as minority interests are now consolidated within the Group. In order to enhance comparability, the pro forma consolidated financial statements prepared by the Groupe Caisse d’Epargne take account of this change in accounting method (Note 35). 124 ■ Consolidated financial statements of Groupe Caisse d’Epargne NOTE 6 – SCOPE OF CONSOLIDATION AT DECEMBER 31, 2004 Consolidating entity Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse Caisse d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne d’Epargne des Alpes d’Alsace Aquitaine-Nord d’Auvergne et du Limousin de Basse-Normandie de Bourgogne de Bretagne Centre-Val de Loire Champagne-Ardenne Côte d’Azur de Flandre de Franche-Comté de Guadeloupe de Haute-Normandie Ile-de-France Nord Ile-de-France Ouest Caisse d’Epargne Ile-de-France Paris Caisse d’Epargne Languedoc-Roussillon Caisse d’Epargne Loire-Drôme-Ardèche Caisse d’Epargne de Lorraine Caisse d’Epargne de Martinique Caisse d’Epargne de Midi-Pyrénées Caisse d’Epargne du Pas-de-Calais Caisse d’Epargne des Pays de l’Adour Caisse d’Epargne des Pays de la Loire Caisse d’Epargne des Pays du Hainaut Caisse d’Epargne de Picardie Caisse d’Epargne Poitou-Charentes Caisse d’Epargne Provence-Alpes-Corse Caisse d’Epargne Rhône-Alpes-Lyon Caisse d’Epargne du Val de France Orléanais Caisse Nationale des Caisses d’Epargne et de Prévoyance Consolidated financial statements of Groupe Caisse d’Epargne ■ 125 Consolidated entities 2004 Consolidation method (1) % consolidation % interest Full Full Full Full Full – Full Full Full Full Full Full Full Full Full Full 100.00% 100.00% 100.00% 100.00% 100.00% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 92.18% 96.59% 99.87% 67.00% – 100.00% 89.77% 100.00% 79.83% 100.00% 100.00% 100.00% 89.76% 100.00% 100.00% Full Prop. Equity 100.00% 49.98% 17.74% 100.00% 49.98% 17.74% Full Full Full Full Full Full Full Full Full Full Equity Full Full Full Full 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 47.12% 100.00% 100.00% 100.00% 100.00% 100.00% 81.90% 95.80% 95.46% 97.50% 97.15% 88.24% 100.00% 95.43% 89.43% 47.12% 100.00% 81.87% 86.56% 84.39% Direct subsidiaries Banking and financial institutions Banque Inchauspé Batimap Batimur Batiroc Pays de Loire Caisse d’Epargne Financement Caisse Nationale des Caisses d’Epargne et de Prévoyance Capitole Finance Expanso Picardie Bail Sebadour SDR Champex SDR Sodler Sodero Sud-Ouest Bail Tofinso Tofinso Investissements Holassure Group Holassure Sopassure Caisse Nationale de Prévoyance OCEOR Group Financière OCEOR Banque de la Réunion Banque de Nouvelle-Calédonie Banque de Tahiti Banque des Antilles Françaises Banque des Iles Saint-Pierre-et-Miquelon Banque Internationale des Mascareignes Caisse d’Epargne de Nouvelle-Calédonie Credipac Polynésie Crédit Commercial de Nouméa Crédit Saint-Pierrais Mascareigne Investors Services Ltd Slibail Réunion Société Havraise Calédonienne GIE OCEOR Informatique (1) Consolidation method, Full: Full consolidation; Prop.: Proportional consolidation; Equity: Accounted for by the equity method. (2) Share in income prior to the “New Foundations agreement”. 126 ■ Consolidated financial statements of Groupe Caisse d’Epargne First half of 2004 Consolidation method (1) 2003 2002 (2) % consolidation % interest % consolidation % interest % consolidation % interest – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.34% 91.81% 96.19% 93.14% 65.25% 65.00% 99.99% 89.77% 100.00% – 99.19% 100.00% 100.00% 89.76% 98.82% 98.88% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.34% 91.81% 96.19% 93.14% 65.25% 65.00% 99.99% 89.77% 100.00% – 99.19% 100.00% 100.00% 89.76% 98.82% 98.88% – – – – – – – – – 100.00% 49.98% 17.85% 65.00% 32.49% 11.61% 100.00% 49.98% 17.85% 65.00% 32.49% 11.61% – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 47.12% 100.00% 100.00% 100.00% – 71.34% 58.22% 68.35% 68.10% 69.57% 69.17% 62.82% 71.34% 68.08% 63.80% 33.62% 70.63% 58.20% 61.75% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 47.12% – 100.00% 100.00% – 78.40% 62.73% 75.08% 74.78% 76.29% 75.88% 31.68% 78.40% 74.76% 70.09% 36.94% – 62.71% 67.84% – Consolidated financial statements of Groupe Caisse d’Epargne ■ 127 Consolidated entities 2004 Consolidation method (1) % consolidation % interest Banque Sanpaolo Group Banque Sanpaolo Banque Michel Inchauspé Conservateur Finance Eurosic Sicomi SA Uni – Invest SAS Société Foncière Joseph Vallot Sanpaolo Asset Management Société Foncière d’investissement Société immobilière d’investissement Socavie SNC Sanpaolo Bail SA Sanpaolo Fonds Gestion SNC Sanpaolo Mur SNC Bail Ecureuil Full Equity Equity Full Full Full Full Full Full Full Full Full Full Full 100.00% 20.00% 20.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 60.00% 12.00% 12.00% 19.66% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% Other entities Auto Location Pau Capitole Négoce Cofismed Ecureuil Proximité Ecureuil Services EURL Beaulieu Immo Expanso Investissements Groupe Ellul Muracef Primaveris Proencia Proxipaca Samenar SARL Méditerranée SAS Foncière Ecureuil SCI du Conservatoire SCI Ecureuil Exploitation SCI Ecureuil Réunion SCI Foncière 1 SCI Foncière 2 SCI GPE SCI GPE2 SCI Midaix SCI Midi Patrimoine SCI Midoccitane SCI Tournon SCI Avant Seine 1 SCI Avant Seine 2 Quai de Seine Gestion et Location SNC Participations Ecureuil Sodero Participations Sodero Gestion Sorepar Walter Spanghero – Full Full Full Full Full Full Equity Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 48.90% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – 100.00% 66.69% 99.84% 100.00% 100.00% 99.55% 48.90% 100.00% 37.62% 52.61% 40.19% 38.38% 100.00% 93.52% 99.00% 99.99% 100.00% 93.52% 93.52% 100.00% 100.00% 99.00% 99.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 48.12% 100.00% 100.00% 100.00% (1) Consolidation method, Full: Full consolidation; Prop.: Proportional consolidation; Equity: Accounted for by the equity method. (2) Share in income prior to the “New Foundations agreement”. 128 ■ Consolidated financial statements of Groupe Caisse d’Epargne First half of 2004 Consolidation method (1) – – – – – – – – – – – – – Prop. – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 2003 2002 (2) % consolidation % interest % consolidation % interest % consolidation % interest – – – – – – – – – – – – – 49.90% – – – – – – – – – – – – – 49.90% 100.00% 20.00% 20.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 49.90% 39.00% 7.80% 7.80% 12.78% 39.00% 39.00% 39.00% 39.00% 39.00% 39.00% 39.00% 39.00% 39.00% 32.43% – – – – – – – – – – – – – 49.90% – – – – – – – – – – – – – 32.43% – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 49.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – – – – 100.00% – 100.00% 100.00% 100.00% 100.00% 66.69% 99.83% 99.99% 100.00% 100.00% 49.00% 100.00% 40.19% 47.33% 40.19% 32.66% 100.00% 89.15% 99.00% 99.99% 100.00% 89.15% 89.15% 100.00% 100.00% 99.00% 99.00% 100.00% 100.00% – – – – 46.36% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – – 100.00% 49.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – – – – 100.00% – 100.00% 100.00% 99.90% 100.00% 66.69% 99.83% – – 100.00% 49.00% 100.00% 40.19% 47.33% 40.19% 32.66% 100.00% 89.13% 99.00% 99.99% 100.00% 89.13% 89.13% 100.00% 100.00% 99.00% 99.00% 100.00% 100.00% – – – – 46.36% – 100.00% 99.90% Consolidated financial statements of Groupe Caisse d’Epargne ■ 129 Consolidated entities 2004 Consolidation method (1) IT technical centers and software houses Arpège Investissement Cnéti CTCENO CTICEP CTIRCEAL CTR Est CTR Midi 1 CTR Midi 2 CTRCEAPC CTRCEB GEMO RSI GIE Arpège Girce Ingénierie Girce Stratégie Giretice GT3I IRICE SED Arpège 2000 SED RSI SNC Sersim Vivalis Vivalis Investissements % consolidation % interest 100.00% 100.00% – – – – – – – – 100.00% 100.00% 100.00% 100.00% – – 100.00% 100.00% 100.00% 100.00% – 100.00% 100.00% 96.01% – – – – – – – – 100.00% 100.00% 99.73% 99.51% – – 100.00% 100.00% 100.00% 100.00% – 100.00% – – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 50.00% 100.00% 100.00% 65.00% 100.00% 100.00% 100.00% 100.00% 100.00% 50.00% 66.00% 100.00% Full Full – – – – – – – – Full Full Full Full – – Full Full Full Full – Full Formerly Compagnie Financière Eulia Group Compagnie Financière Eulia Direct subsidiaries Ecureuil Assurance IARD Ecureuil Participations SNC SEI Logement SNC SEI Tertiaire Mifcos (formerly Socfim Participations) Société Européenne d’Investissement Ecureuil Vie Gestitres Holgest – Full Full Full Full Full Full Equity Full Full (1) Consolidation method, Full: Full consolidation; Prop.: Proportional consolidation; Equity: Accounted for by the equity method. (2) Share in income prior to the “New Foundations agreement”. 130 ■ Consolidated financial statements of Groupe Caisse d’Epargne First half of 2004 Consolidation method (1) 2003 2002 (2) % consolidation % interest % consolidation % interest % consolidation % interest – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 100.00% – – 100.00% 100.00% 100.00% 100.00% – – – 100.00% 100.00% 100.00% 100.00% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – 67.77% – – 98.31% 100.00% 100.00% 100.00% – – – 100.00% 87.08% 87.38% 99.99% – 99.87% 88.10% 88.10% 100.00% 100.00% 100.00% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – 59.00% 100.00% 100.00% 98.30% 99.98% 100.00% 99.97% 100.00% 100.00% – 99.79% 87.08% 87.38% 100.00% 100.00% 99.87% 88.06% 88.10% 100.00% 99.99% 100.00% Prop. 49.90% 49.90% 49.90% 32.43% 49.90% 32.43% Prop. Prop. Prop. Prop. Prop. Prop. Equity Prop. Prop. 49.90% 49.90% 49.90% 49.90% 49.90% 49.90% 50.00% 49.90% 49.90% 32.44% 49.90% 49.85% 49.85% 49.85% 49.85% 25.06% 28.29% 42.86% 49.90% 49.90% 49.90% 49.90% 49.90% 49.90% 25.06% 49.90% 49.90% 21.08% 32.43% 32.40% 32.40% 32.40% 32.40% 16.36% 18.39% 27.86% 49.90% 49.90% 49.90% 49.90% 49.90% 49.90% 25.06% 49.90% 49.90% 21.08% 32.43% 32.40% 32.40% 32.40% 32.40% 16.36% 18.39% 27.86% – – – – – – – – – – – – – – – – – – – – – – Consolidated financial statements of Groupe Caisse d’Epargne ■ 131 Consolidated entities 2004 Consolidation method (1) Formerly IXIS Group IXIS (formerly CDC IXIS) Anatol Invest (group) CDC Entreprises 1 CDC Entreprises 2 CDC Innovation 96 IXIS Asset Management (group) Ecureuil Gestion* Ecureuil Gestion FCP* IXIS AEW Europe (formerly CDC IXIS immo)* IXIS Corporate and Investment Bank CLEA2 IXIS Securities IXIS Investor Services IXIS North America IXIS Capital Market North America IXIS Funding Corp. IXIS Commercial Paper Corp. IXIS Securities North America Inc. IXIS Financial Products Inc. IXIS Municipal Products Inc. IXIS Derivatives Inc. IXIS Real Estate Capital Inc. CDC Holding Trust IXIS Securitization Corp. BGL IXIS Investment Management Corp. IXIS Financial Guaranty (group) CDC Entreprises Capital Investissement IXIS Urquijo Electropar France Euromontaigne (group) Foncière des Pimonts (group) Fondinvest IXIS Administration de Fonds Logistis (group) Magnant (group) Martignac Finance Nexgen (group) PART’COM Sogeposte Véga Finance (group) CDC IXIS Italia Holding % consolidation % interest – – – – – 100.00% 100.00% 100.00% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 35.00% 100.00% – – – – 100.00% – – 100.00% 37.75% – – 100.00% 100.00% – – – – – 73.90% 73.90% 73.90% – 97.55% 97.55% 97.55% 100.00% 97.55% 97.55% 97.55% 97.55% 97.55% 97.55% 97.55% 97.55% 97.55% 97.55% 97.55% 97.55% 97.23% 100.00% 35.00% 51.00% – – – – 100.00% – – 100.00% 37.75% – – 100.00% 100.00% – – – – – Full Full Full – Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Full Equity Prop. – – – – Full – – Full Equity – – Full Full (1) Consolidation method, Full: Full consolidation; Prop.: Proportional consolidation; Equity: Accounted for by the equity method. (2) Share in income prior to the “New Foundations agreement”. * Entities consolidated on a proportional basis by the IXIS Asset Management Group. 132 ■ Consolidated financial statements of Groupe Caisse d’Epargne First half of 2004 Consolidation method (1) Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. – Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. – – Prop. – Prop. Equity – Prop. Equity Prop. – Prop. Prop. 2003 2002 (2) % consolidation % interest % consolidation % interest % consolidation % interest 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 49.90% 49.90% 26.45% 26.45% 26.45% 26.45% – 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% – 26.45% – 26.45% 8.81% – 26.45% 10.24% 26.45% – 26.45% 33.40% 26.45% 26.45% 23.49% 9.76% 25.58% 21.16% 45.21% 45.21% 26.45% 26.45% 26.45% 26.45% – 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 13.49% 13.23% – 19.45% – 26.45% 8.82% – 26.45% 10.24% 26.45% – 22.48% 33.40% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 49.90% – 26.45% 26.45% 26.45% 26.45% – 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 8.81% – 26.45% 10.24% 26.45% 12.96% 26.45% 33.40% 17.19% 17.19% 16.47% 6.51% 16.62% 13.75% 29.39% – 17.19% 17.19% 17.19% 17.19% – 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 8.77% 8.60% 17.19% 12.64% 17.19% 17.19% 5.73% – 17.19% 6.65% 17.19% 8.42% 14.61% 21.71% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 49.90% – 26.45% 26.45% 26.45% 26.45% – 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 26.45% 8.81% 26.45% 26.45% – 26.45% 12.96% 26.45% 33.40% 17.19% 17.19% 16.47% 6.51% 16.62% 13.75% 29.39% – 17.19% 17.19% 17.19% 17.19% – 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 17.19% 8.77% 8.60% 17.19% 12.64% 17.19% 17.19% 5.73% 17.19% 17.19% – 17.19% 8.42% 14.61% 21.71% Consolidated financial statements of Groupe Caisse d’Epargne ■ 133 Consolidated entities 2004 Consolidation method (1) % consolidation % interest Full Full Full Full Full Full Full Full Full – Full Full Full Full Equity Equity Full Full Full Full Equity Full Full Full Full Equity Full Full Full Full Full 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% – 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 35.00% 100.00% 100.00% 100.00% 100.00% 27.63% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.99% 99.99% 99.99% 99.99% 99.98% 99.98% 99.88% 99.99% – 100.00% 99.99% 99.99% 99.98% 100.00% 100.00% 99.99% 67.35% 67.35% 100.00% 35.00% 100.00% 79.88% 100.00% 100.00% 27.63% 100.00% 100.00% 100.00% 100.00% 100.00% Cicobail Group Cicobail Cinergie Mur Ecureuil Full Full Full 100.00% 100.00% 100.00% 99.75% 99.75% 99.75% Socfim Group Socfim Socfim Transaction Socfim Participations Immobilières Full Full Full 100.00% 100.00% 100.00% 99.91% 99.91% 99.91% GCE Garanties Group (formerly Eulia Caution Group) GCE Garanties (formerly Eulia Caution) Cegi Financière Cegi Saccef Socamab Full Full Full Full Full 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 40.00% Crédit Foncier Group Crédit Foncier de France A3C Auxiliaire du Crédit Foncier de France Cofimab Compagnie de Financement Foncier Compagnie Foncière de Crédit Crédit de l’Arche Crédit Foncier Assurance Courtage Crédit Foncier Banque Dom2 FCC Teddy Financière Desvieux Foncier Assurance Foncier Bail Foncier Participations SICP (group) Soclim CFCAL Banque CFCAL SCF Entenial Capri Résidences CFG Cie Financière de Garantie Gramat Balard Investimur Quatrinvest RIVP Titrisation VMG Vendôme Investissements Environnement Titrisation Entenial Entenial conseil (1) Consolidation method, Full: Full consolidation; Prop.: Proportional consolidation; Equity: Accounted for by the equity method. (2) Share in income prior to the “New Foundations agreement”. 134 ■ Consolidated financial statements of Groupe Caisse d’Epargne First half of 2004 Consolidation method (1) 2003 2002 (2) % consolidation % interest % consolidation % interest % consolidation % interest Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. Prop. – Prop. Prop. Prop. Prop. Equity Equity Prop. – – Prop. Equity Prop. Prop. Prop. Prop. Equity Prop. Prop. Prop. Prop. Prop. 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% – 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% – – 75.05% 26.27% 75.05% 75.05% 75.05% 75.05% 20.74% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 74.96% 75.05% – 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% 75.05% – – 75.05% 26.27% 75.05% 75.05% 75.05% 75.05% 20.74% 75.05% 75.05% 75.05% 75.05% 75.05% 72.42% – 72.42% 72.42% 72.42% 72.42% 72.42% 72.42% 72.42% – 72.42% 72.42% 72.42% 72.42% 72.42% 72.42% 72.42% – – – – – – – – – – – – – – 47.08% – 47.08% 47.08% 47.08% 47.08% 47.08% 47.02% 47.07% – 47.08% 47.07% 47.07% 47.07% 47.08% 47.08% 47.08% – – – – – – – – – – – – – – 72.39% – 72.39% 72.39% 72.39% 72.39% 72.39% 72.39% 72.39% 72.39% 72.39% 72.39% 72.39% 72.39% 72.39% 68.77% 72.39% – – – – – – – – – – – – – – 47.06% – 47.06% 47.06% 47.06% 47.06% 47.06% 47.00% 47.06% 47.06% 47.06% 47.05% 47.05% 47.05% 47.06% 44.70% 47.06% – – – – – – – – – – – – – Prop. Prop. Prop. 75.05% 75.05% 75.05% 64.87% 64.87% 64.87% 49.90% 49.90% 49.90% 32.36% 32.39% 32.39% 49.90% 49.90% 49.90% 32.36% 32.39% 32.39% Prop. Prop. Prop. 49.90% 49.90% 49.90% 49.85% 49.85% 49.85% 49.90% 49.90% 49.90% 32.40% 32.40% 32.40% 49.90% 49.90% 49.90% 32.40% 32.40% 32.40% Prop. Prop. Prop. Prop. Prop. 49.90% 49.90% 49.90% 49.90% 49.90% 49.90% 49.90% 49.90% 49.90% 19.96% 49.90% 49.90% 49.90% 49.90% 49.90% 32.44% 22.71% 22.71% 32.44% 12.98% 49.90% 49.90% 49.90% 49.90% 49.90% 32.44% 22.71% 22.71% 32.44% 12.97% Consolidated financial statements of Groupe Caisse d’Epargne ■ 135 NOTE 7 – CASH, MONEY MARKET AND INTERBANK ITEMS (in millions of euros) 2004 Assets 2003 2004 Liabilities 2003 Cash, central banks and post office banks Financial institutions Demand accounts Term accounts 6,961 179,556 118,294 61,262 5,249 156,416 88,809 67,607 12 91,352 38,386 52,966 11 76,866 10,297 66,569 Total 186,517 161,665 91,364 76,878 The daily deposit with Caisse des dépôts et consignations of Livret A passbook deposits represented €64,876 million at December 31, 2004. Deposits with banks and related accrued interest amounted respectively to €2,255 million and €255 million at December 31, 2004. Provisions for impairment in value relating to amounts due from financial institutions amounted to €26 million at December 31, 2004. NOTE 8.1 – CUSTOMER ITEMS (in millions of euros) Assets Commercial loans Other customer loans Short-term credit facilities Equipment loans Regulated home purchase loans Other mortgage lending Other loans Current accounts in debit Accrued interest Non-performing loans Provisions on non-performing loans Total 136 ■ 2004 2003 1,135 180,578 16,495 42,987 2,466 91,215 27,415 499 124,555 12,203 36,009 2,943 66,089 7,311 3,398 973 4,431 2,165 847 3,618 (2,014) (1,765) 188,501 129,919 Consolidated financial statements of Groupe Caisse d’Epargne Liabilities Regulated savings accounts Livret A Livret Jeune, Livret B and Codevi Pel and Cel Lep Pep Other Other liabilities Ordinary accounts (deposits) Other Accrued interest Total 2004 2003 150,583 66,351 16,739 45,738 17,244 4,144 367 147,393 65,672 15,069 44,126 16,898 5,242 386 62,871 25,724 37,147 33,162 22,008 11,154 649 647 214,103 181,202 NOTE 8.2 – ANALYSIS OF LOANS OUTSTANDING BY COUNTERPARTY AT DECEMBER 31, 2004 (in millions of euros) Loans and advances to financial institutions Loans and advances to customers (1) Individuals: property loans Individuals: other Self-employed professionals SMEs Local and regional authorities Others Performing loans Nonperforming loans Of which doubtful loans 186,505 189,953 72,078 15,810 10,858 8,718 27,386 55,103 19 2,099 603 343 241 347 30 535 14 2,480 521 293 380 446 8 832 Subtotal – nonperforming loans Provision 33 4,579 1,124 636 621 793 38 1,367 (21) (2,164) (318) (340) (328) (488) (5) (685) (1) Including finance lease transactions comprising leases with purchase options where the Group is the lessor. NOTE 9 – LEASE FINANCING AND LEASES WITH PURCHASE OPTIONS (WHERE THE GROUP IS THE LESSOR) (in millions of euros) Equipment Property Other finance leases Accrued interest Provisions Total 2004 2003 729 2,869 319 100 (150) 3,867 537 1,898 252 67 (107) 2,647 The reserve not recorded in the individual books of the consolidated companies but which arises on consolidation, corresponding to the excess of the outstanding principal over the net book value of the leased assets, is included in reserves net of deferred tax for an amount of €46 million at December 31, 2004, compared with €26 million at December 31, 2003. NOTE 10 – BONDS, SHARES AND OTHER FIXED- AND VARIABLE-INCOME SECURITIES (in millions of euros) Trading account Treasury bills and similar securities Bonds and other fixed income securities (2) Shares and other variable income securities (3) Held Investment for sale Portfolio activity Accrued interest (1) Total 2004 Total 2003 10,492 456 435 – 17 11,400 4,496 27,326 22,279 24,790 – 669 75,064 41,291 17,072 10,245 – 225 2 27,544 10,797 Total 2004 54,890 32,980 25,225 225 688 114,008 – Total 2003 15,033 19,418 20,736 772 625 – 56,584 (1) Including €371 million of accrued interest on investment securities, €316 million on securities held for sale, and €1 million on securities held in the portfolio activity. (2) Including listed securities: €36,392 million in 2004 against €38,072 million in 2003. (3) Including listed securities: €13,328 million in 2004 against €3,517 million in 2003. Consolidated financial statements of Groupe Caisse d’Epargne ■ 137 The aggregate difference between the acquisition price and the redemption price of fixed-income securities amounted to €68 million in 2004, against €25 million in 2003 for securities held for sale, and €32 million in 2004, against €0.4 million in 2003, for investment securities. The amount of bonds and other fixed-income securities issued by public bodies stands at €8,543 million. Amounts receivable with respect to securities lent increased to €1,072 million at December 31, 2004 from €912 million at December 31, 2003. Over the past two years, the following transfers have been made between the different categories of portfolio: (in millions of euros) Amount transferred during the year From To Trading account securities Trading account securities Securities held for sale Investment securities Securities held for sale Investment securities Investment securities Securities held for sale 2004 2003 639 – – 40 470 – 20 1,023 Investment securities sold before maturity during the financial year totaled €879 million compared with €973 million in 2003. Unrealized capital gains and losses on securities held for sale and securities in the portfolio activity can be analyzed as follows: (in millions of euros) Securities held for sale Net book value Market value Unrealized capital gains (1) Unrealized losses provided for Portfolio activity 2004 2003 2004 2003 33,296 35,611 2,315 185 19,629 20,384 755 158 226 238 12 31 783 973 190 161 (1) Including €138 million on Treasury bills and similar securities, €1,748 million on bonds and other fixed-income securities, and €429 million on shares and other variable-income securities. NOTE 11 – INVESTMENTS IN UNCONSOLIDATED SUBSIDIARIES, AFFILIATES ACCOUNTED FOR BY THE EQUITY METHOD AND OTHER LONG-TERM INVESTMENTS (in millions of euros) Investments and shares in unconsolidated subsidiaries and other long-term investments Investments in affiliates accounted for by the equity method Total Of which listed securities 138 ■ Consolidated financial statements of Groupe Caisse d’Epargne 2004 2003 2,267 2,336 4,603 1,611 1,554 3,165 360 109 11.1 Investments in unconsolidated subsidiaries Net book value in millions of euros Sanpaolo IMI Crédit Logement Air Calin Banca Carige Veolia Environnement Cepar 3 (1) Cepar 2 (1) Société des Eaux de Tontouta Foncier Vignobles Cepar 1 (1) Subtotal Other securities Accrued interest and current accounts Total % interest held by Group companies 2004 2003 2004 2003 323 198 185 178 140 131 75 49 41 13 1,333 108 107 185 73 90 112 69 49 30 99 922 2.00% 15.49% 72.25% 9.50% 1.42% 100.00% 100.00% 75.22% 99.91% 100.00% 2.00% 15.49% 72.25% 9.82% 0.93% 100.00% 100.00% 75.22% 99.91% 100.00% 661 273 501 188 2,267 1,611 (1) The Cepar 1, Cepar 2 and Cepar 3 entities, entirely controlled by the Groupe Caisse d’Epargne, constitute intermediate structures created to hold securities portfolios that cannot be consolidated and are covered by guarantees. All of the credit institutions concerned exercised their option to exit the CEPAR structures: in 2004 from CEPAR1 and in January 2005 from CEPAR2 and CEPAR3. 11.2 Affiliates accounted for by the equity method (in millions of euros) Caisse Nationale de Prévoyance (group) Ecureuil Vie SICP (group) CDC Entreprises Capital Investissement Nexgen Financial Holding Other companies Total Net book value at Dec. 31, 2004 Share in affiliate’s 2004 net income Net book value at Dec. 31, 2003 Share in affiliate’s 2003 net income 974 880 207 111 69 15 903 431 143 104 36 10 111 73 91 5 3 13 – 20 57 – 1 4 2,336 216 1,554 155 Consolidated financial statements of Groupe Caisse d’Epargne ■ 139 NOTE 12 – LOANS AND ADVANCES OUTSTANDING AND SOURCES OF FUNDS BY MATURITY DATE (in millions of euros) Up to 3 months 3 months to 1 year 1 to 5 years Over 5 years Total 2004 Loans and advances Loans and advances to financial institutions Customer loans Bonds and other fixed-income securities (1) 202,882 167,361 31,736 3,785 27,186 4,694 18,530 3,962 79,939 4,860 55,416 19,663 113,657 9,602 82,819 21,236 423,664 186,517 188,501 48,646 Sources of funds Amounts due to financial institutions Customer deposits Debts represented by a security: Retail certificates of deposit and savings certificates Inter-bank and other negotiable debt instruments Bonds issued 291,335 76,440 170,989 43,906 445 38,640 4,821 33,994 5,099 13,047 15,848 110 9,614 6,124 62,632 2,541 18,980 41,111 333 11,981 28,797 60,085 7,284 11,087 41,714 – 9,824 31,890 448,046 91,364 214,103 142,579 888 70,059 71,632 (1) Excluding trading portfolio. NOTE 13 – TANGIBLE AND INTANGIBLE ASSETS 13.1 Changes in fixed assets (in millions of euros) Gross value at Dec. 31, 2003 Acquisitions Sales or retirements Other movements Gross value at Dec. 31, 2004 Depreciation and provisions at Dec. 31, 2004 Net value at Dec. 31, 2004 fixed assets 907 69 (35) 844 (1) 1,785 (591) 1,194 Tangible fixed assets 5,019 894 (255) 250 (2) 5,908 (2,979) 2,929 Total 5,926 963 (290) 7,693 (3,570) 4,123 Intangible 1,094 (1) Including the allocation of €120 million arising on the first-time consolidation of Banque Sanpaolo; the impact of a change in consolidation method from proportional consolidation to full consolidation for the former IXIS, Eulia and CFF Groups; and the negative €60 million impact of the translation adjustment on the market share of the IXIS Asset Management Group. (2) Consists mainly of the impacts of a change in consolidation method. 13.2 Intangible fixed assets At December 31, 2004, the net values of the main intangible fixed asset items were as follows: – – – – market share (contribution from the CDC IXIS Group) goodwill computer software certificates of association of deposit guarantee funds €739 €126 €101 €64 million million million million 13.3 Tangible fixed assets At December 31, 2004, the net book value of land and buildings amounted to €2,082 million, including €1,812 million relating to premises for the Group's own use, and €122 million in respect of investment properties derived from the contribution of the Crédit Foncier Group. 140 ■ Consolidated financial statements of Groupe Caisse d’Epargne NOTE 14 – DEBTS REPRESENTED BY A SECURITY (in millions of euros) Retail certificates of deposit and savings certificates Interbank and other negotiable debt instruments Bonds Other debts represented by a security Total 2004 2003 888 70,059 71,428 204 142,579 1,088 24,300 49,673 0 75,061 Unpaid accrued interest carried under the item “Debts represented by a security” stands at €2,550 million. Unamortized issue or redemption premiums amount to €330 million. NOTE 15 – ACCRUALS AND OTHER ASSETS AND LIABILITIES (in millions of euros) Assets Liabilities 3,014 8,108 1,142 809 476 1,949 3,865 801 606 18,699 300 2,861 8,463 1,240 0 1,298 1,833 2,597 183 29,295 17,148 30 Total 2004 39,769 64,948 Total 2003 22,816 25,202 Off-balance sheet transactions on securities Foreign currency commitments Unrealized hedging losses and gains Deferred expenses and income Prepaid expense and unearned income Accrued expense and accrued income Items in the course of collection Deferred tax Settlement accounts for securities transactions/debt securities Other assets/liabilities Other insurance assets/liabilities Consolidated financial statements of Groupe Caisse d’Epargne ■ 141 NOTE 16 – PROVISIONS 16.1 Provisions booked in respect of counterparty risks (in millions of euros) Jan. 1, 2004 Allocations Releases Changes in scope of consolidation Other movements Dec. 31, 2004 Provisions carried in assets (as deductions) Provision for customer loans Other provisions Provisions carried in liabilities Provision for signature commitments Provision for customer loans Country risks Other risks “Dynamic” provisions 1,991 1,765 226 609 31 152 8 57 361 648 578 70 251 20 53 13 123 42 (657) (596) (61) (146) (14) (65) (3) (27) (37) 365 287 78 198 8 84 6 80 20 (17) (20) 3 24 2 (8) 0 32 (2) 2,330 2,014 316 936 47 216 24 265 384 Total 2,600 899 (803) 563 7 3,266 To reflect counterparty risks more accurately, a provision is recorded covering the Group’s entire performing on- and off-balance sheet commitments for which statistical data are available to assess the probability of default. This provision is calculated by applying different rates to loans analyzed by credit rating and remaining term. The rates are weighted based on assumptions concerning the probability of the amounts involved being recovered in the event of default. At December 31, 2004, the provision recorded for all the portfolios concerned – HLM social housing associations and semi-public companies, professional real estate, local and regional authorities, small- and medium-sized enterprises, consumer loans, financial markets – amounted to €384 million. 16.2 Provisions for liabilities and charges (excluding counterparty risks) (in millions of euros) Dec. 31, 2003 Allocations Releases Provision for claims, fines and penalties Provision for retirement indemnities Provision for the Group's estimated potential pension commitments (CGRCE) (1) Provision for capital market activities Provision for IT migration Provision for Crédit Foncier Group restructuring Provision for modernization initiatives Other provisions for banking and non-banking operations Total Changes in scope of consolidation Other movements Dec. 31, 2004 141 112 105 15 (83) (11) 66 21 (6) (7) 223 130 1,841 73 23 95 158 2 (415) (103) (9) 1 81 0 (9) 0 1,522 200 16 12 27 0 0 (8) (1) 4 0 (1) 0 7 26 198 145 (61) 64 (31) 315 2,427 520 (691) 237 (54) 2,439 (1) As a precautionary measure, the commitment to finance future deficits of the retirement fund (Caisse Générale de Retraites du Personnel des Caisses d’Epargne—CGRCE) was valued on an actuarial basis at the end of 2003 and has been estimated on an all-inclusive basis at the level of the Groupe Caisse d’Epargne at December 31, 2004. For 2004, the provision for estimated potential pension commitments included in the consolidated accounts of the Groupe Caisse d’Epargne was subject to a net reversal for a total of €320 million, reflecting the combined impact of: – firstly, the updating of commitments and adjustment of retirement pensions decided during the year (allocation of €95 million); – secondly, the transfer to the CGRCE of €415 million (reversal of provisions). 142 ■ Consolidated financial statements of Groupe Caisse d’Epargne NOTE 17 – GOODWILL The “Goodwill” heading represents the outstanding balance of differences not attributed elsewhere on the balance sheet between the cost of the investment and the book value of the underlying net assets noted at the time of acquisition of shares in consolidated subsidiaries and associated companies. (in millions of euros) Assets 2004 Liabilities 2003 2004 2003 Net amount at January 1 Movements during the year Goodwill on Banque Sanpaolo securities (1) Negative goodwill on Entenial securities Net goodwill relating to the “New Foundations” agreements Goodwill on Crédit Foncier de France securities – Additional acquisition following the public tender offer followed by a compulsory buyout procedure Change in consolidation method (former CDC IXIS Group) Translation adjustments (2) Other movements (3) Amortization for the year 372 562 (45) – 263 173 224 242 – – 52 8 – 7 – 60 2 – – – 37 303 (30) 34 (55) – – (20) 2 (25) – – – 1 (25) – – – 2 (10) Net amount at December 31 879 35 52 372 (1) Following the additional analyses and expert appraisals carried out during the first half of the year, a fair value adjustment was recorded for an amount of €120 million (€79 million net of deferred taxes) in relation to the intermediation activity of Banque Sanpaolo. This fair value adjustment is taken to the profit and loss account according to an amortization schedule that reflects the recognition of the net interest margin on the underlying loan book. The residual goodwill of €196.7 million will be amortized over 10 years. (2) Impact of the translation adjustment on the goodwill relating to the IXIS Asset Management North America Group. (3) Other changes primarily reflect internal acquisitions by the IXIS Asset Management Group for an amount of €20 million (Hansberger Group Inc., Curzon Global UK, etc.) and the goodwill booked by GCE Garantie (formerly Eulia Caution) on the acquisition of additional Financière CEGI securities for an amount of €8.9 million. NOTE 18 – CONSOLIDATED CAPITAL FUNDS, RESERVE FOR GENERAL BANKING RISKS AND SUBORDINATED DEBT 18.1 Changes in consolidated capital funds and reserves (excluding minority interests and the Reserve for General Banking Risks) (in millions of euros) Capital Additional paid-in capital Consolidated retained earnings Consolidated net income Consolidated capital funds (excluding minority interests and the Reserve for General Banking Risks) 5,473 899 952 164 9,298 990 At December 31, 2002 Movements in 2003 2,873 (272) 199 At December 31, 2003 Appropriation of 2003 net income Distribution of dividends (1) Changes to the consolidating entity Impact of operations relating to the “New Foundations” agreement Translation adjustments 2004 consolidated net income Interim dividend At December 31, 2004 2,601 199 79 1,017 22 152 1,321 505 6,372 1,116 (199) 380 1,116 (1,116) 310 (121) 1,785 5,018 878 (5) 7,853 1,785 10,288 0 (98) 1,549 2,136 (121) 1,785 (5) 15,534 (1) Including the payment of CNCE dividends in the form of shares. Consolidated financial statements of Groupe Caisse d’Epargne ■ 143 18.2 Changes in the Reserve for General Banking Risks (in millions of euros) Reserve for General Banking Risks Dec. 31, 2003 Allocations Releases Other movements Dec. 31, 2004 2,400 186 (112) 14 2,488 18.3 Subordinated debt (in millions of euros) 2004 2003 Dated subordinated notes Undated subordinated debt Non-cumulative, undated deeply subordinated notes (1) Accrued interest 5,422 260 1,715 317 3,070 214 800 69 Total 7,714 4,153 (1) During the year, the Group issued non-cumulative, undated deeply subordinated notes for a total of €915 million. This issue was arranged in application of the provisions of article L.228-97 of the French Commercial Code as amended by the Financial Security Act. Following the approval of the General Secretary of the French Banking Commission, this issue may be assimilated to the Group’s consolidated tier-1 regulatory capital up to a maximum of 15% of the consolidated tier-1 regulatory capital as applicable to “innovative” financial instruments. Dated subordinated notes: (in millions of euros) Currency Interest rate EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR USD EUR EUR EUR EUR EUR EUR Total EURIC 6.60% 3-month Euribor 4.50% 5.60% 6.25% 3-month Euribor 5.20% 5.20% 4.50% 3-month Euribor 4.10% 4.80% 4.60% 4.80% 4.50% 4.20% 6-month Euribor 3-month Euribor 6.60% 6.50% 6-month Euribor CMS20 3-month Euribor 3-month Euribor 3-month Euribor 3-month Euribor 4.625% 5.25% CMT USD 10 year + 0.30 CMS EUR 10 year 3-month Euribor 0.00% 0.10% 5.17% 4.39% (1) Deeply subordinated notes. 144 ■ Consolidated financial statements of Groupe Caisse d’Epargne Maturity date Total 05/2005 01/2010 08/2010 12/2010 02/2011 06/2012 06/2012 07/2014 07/2014 02/2015 04/2015 07/2015 12/2015 02/2016 07/2016 10/2016 12/2016 03/2018 07/2018 01/2022 07/2022 09/2022 03/2023 04/2023 11/2027 01/2033 01/2033 – – – – – – – – – 38 42 250 91 749 15 5 455 406 421 77 455 150 312 486 507 257 10 500 20 20 20 10 22 46 53 7 694 (1) 796 (1) 145 (1) 80 (1) 218 19 11 5 5 7,397 18.4 Minority interests Minority interests decreased by €1,256 million over the year, €1,549 million of which reflects the change in accounting method relating to the Group’s consolidating entity (see note 5). NOTE 19 – COMMITMENTS GIVEN AND RECEIVED (in millions of euros) Given Financing commitments Given to/received from banking institutions Given to customers Total Guarantee commitments Given to/received from banking institutions Given to customers Total Received 2004 2003 2004 2003 14,663 41,405 7,566 22,862 6,197 – 5,837 – 56,068 30,428 6,197 5,837 9,900 7,134 10,042 8,382 13,151 – 8,950 – 17,034 18,424 13,151 8,950 Other guarantee commitments given and received amount to €27,584 million and €28,209 million, respectively. They concern guarantees given to US pension funds and securities received as collateral for arbitrage operations undertaken by the IXIS CIB Group. NOTE 20 – TRANSACTIONS IN FINANCIAL FUTURES OUTSTANDING 20.1 Commitments on derivatives outstanding Derivatives transactions mainly related to trading in interest rate futures on over-the-counter markets. (in millions of euros) Transactions on organized markets Futures Options Over-the-counter transactions Futures Options Total Interest rate instruments Currency instruments Other instruments Total 2004 Total 2003 251,726 273,755 0 0 5,943 61,004 257,669 334,759 87,552 105,477 2,225,633 318,307 6,309 7,079 3,921 38,111 2,235,863 363,497 426,586 80,149 3,063,271 13,388 115,129 3,191,788 699,764 Movements for the year mainly relate to the change in the consolidation method applied to the IXIS CIB Group: from proportional consolidation at a rate of 26.45 % to full consolidation. The nominal values of contracts listed in this table give only a general idea of the volume of the Groupe Caisse d’Epargne's activities on derivatives markets at the year-end and do not provide a valuation of the Group's market risks in respect of these instruments. Commitments on interest rate instruments traded on over-the-counter markets chiefly concern swaps and forward rate agreements (FRA) for dated transactions, and rate guarantee contracts for option-based transactions. Commitments on currency instruments traded on over-the-counter markets chiefly concern foreign currency swaps. Consolidated financial statements of Groupe Caisse d’Epargne ■ 145 Interest rate futures on over-the-counter markets can be broken down by type of portfolio as follows: (in millions of euros) Specific hedging General hedging Isolated open positions Specialized futures operations Total Futures Options Bought Sold 71,005 6,367 5,941 426 19,247 1,947 1,917 30 874 295 268 27 2,134,507 309,698 130,282 179,416 2,225,633 318,307 138,408 179,899 Total at December 31, 2004 77,372 21,194 1,169 2,444,205 2,543,940 Total at December 31, 2003 47,349 14,306 4,590 425,436 491,681 As regards transactions on organized markets, the market values of futures and options are €60 million and €(257) million, respectively. For over-the-counter transactions, the market values of futures and options are €132 million and €344 million, respectively. 20.2 Commitments on futures by residual maturity (in millions of euros) Transactions on organized markets Futures Options Over-the-counter transactions Futures Options Total 146 ■ Consolidated financial statements of Groupe Caisse d’Epargne Up to 1 year 1 to 5 years Over 5 years Total 2004 185,306 310,880 67,279 23,242 5,084 637 257,669 334,759 1,221,784 109,787 529,670 154,802 484,409 98,908 2,235,863 363,497 1,827,757 774,993 589,038 3,191,788 20.3 Counterparty risk in respect of derivatives Counterparty risks are measured as the probable loss that the Groupe Caisse d’Epargne would suffer as a result of a counterparty failing to meet its obligations. The Group’s exposure to counterparty risk in respect of interest rate and currency futures and options can be calculated as the equivalent credit risk as defined by French Banking Commission Instruction 96-06, i.e. by adding together: – the positive replacement value of these instruments, on the basis of their market value, excluding the effect of netting agreements in accordance with the conditions laid down in article 4 of Rule 91-05 issued by the French Banking and Financial Services Regulatory Committee; – the potential credit risk resulting from the application of “add-on” factors defined by the Instruction referred to above, computed on the nominal value of the contracts according to their type and residual term. The Groupe Caisse d’Epargne has been able to attenuate this counterparty risk by: – signing financial market agreements (ISDA-AFB) whereby, if a counterparty defaults, unrealized gains and losses will be netted; – signing collateral agreements where compensating balances are deposited in cash or securities. (in millions of euros) Government and OECD central banks and equivalent Unweighted equivalent credit risk, without considering netting and collateral agreements (1) Effect of netting agreements Effect of collateral agreements Unweighted equivalent credit risk, after considering netting and collateral agreements Weighted equivalent credit risk, after considering netting and collateral agreements (1) Of which positive net replacement values. OECD financial institutions and equivalent Other counter-parties Total 2004 7,208 (4,045) (560) 50,393 (34,782) (3,401) 8,204 (1,777) (122) 65,805 (40,604) (4,083) 2,603 12,210 6,305 21,118 0 2,439 3,154 5,593 2,356 9,685 3,114 15,155 The above table shows only the transactions concerned by French Banking Commission Instruction 96-06, i.e. transactions executed on over-the-counter markets and markets considered as organized exchanges. The table excludes transactions on organized markets as well as those carried out with credit institutions belonging to the Caisses d’Epargne network, for which the corresponding counterparty risk is deemed to be non-existent as it is considered to be covered by the Groups’ mutual guarantee and solidarity mechanisms. At December 31, 2004, the weighted equivalent credit risk set out in the above table represented 0.2% of the notional values of these outstanding positions, against 0.4% at December 31, 2003. Consolidated financial statements of Groupe Caisse d’Epargne ■ 147 NOTE 21 – INTEREST AND SIMILAR INCOME AND EXPENSE (in millions of euros) Income Transactions with financial institutions Customer transactions Bonds and other fixed-income securities Subordinated debt Lease financing transactions Other interest income and similar revenues and charges Total Expense 2004 2003 2004 2003 5,918 7,788 3,262 0 285 384 6,283 6,457 2,708 0 205 995 (2,761) (4,922) (5,043) (20) (110) (949) (2,831) (4,963) (3,682) (134) (83) (1,033) 17,637 16,648 (13,805) (12,726) Interest income from financial institutions includes income on funds collected on the Livret A passbook accounts which are deposited daily with the Caisse des dépôts et consignations. This income includes: – compensation for interest paid by the Caisses d'Epargne to the public which is included in the item "Interest and similar expense – Customer transactions" for an amount of €1,442 million in 2004; – an additional remuneration based on amounts outstanding, fixed by government decree, which is intended to cover the costs of managing depositors' accounts and which amounted to €782 million in 2004. NOTE 22 – INCOME FROM SHARES AND OTHER VARIABLE-INCOME SECURITIES (in millions of euros) 2004 2003 Shares and other variable-income securities Investments in unconsolidated subsidiaries, and other long-term portfolio securities Affiliates accounted for by the equity method 132 50 1 100 50 0 Total 183 150 NOTE 23 – NET COMMISSION AND FEE INCOME (in millions of euros) Expense 148 ■ Income Transactions with financial institutions Customer transactions Securities transactions Payment processing Sale of life-insurance products Other commissions (37) (2) (61) (228) 0 (352) 27 842 1,355 502 603 346 Total 2004 (680) 3,675 Total 2003 (418) 2,554 Consolidated financial statements of Groupe Caisse d’Epargne NOTE 24 – NET GAINS/(LOSSES) ON TRADING TRANSACTIONS (in millions of euros) 2004 2003 Trading account securities Foreign exchange Financial instruments 1,056 (1) 277 549 (6) (56) Total 1,332 487 NOTE 25 – NET GAINS ON HELD-FOR-SALE PORTFOLIO TRANSACTIONS AND SIMILAR ITEMS (in millions of euros) Income from disposals Net allocation to (release from) provisions Total NOTE 26 – OTHER Securities held for sale Similar securities Total 2004 Total 2003 180 81 261 223 69 87 156 177 249 168 417 400 NET OPERATING INCOME (in millions of euros) Expense Income Share generated on joint ventures Transfer of expenses Other income and expenses 15 52 479 (44) 0 (466) Total 2004 546 (510) Total 2003 473 (390) NOTE 27 – GENERAL OPERATING EXPENSES (in millions of euros) Personnel costs – Wages and salaries – Pension and retirement costs – Other social security costs and payroll-based taxes – Profit-sharing and incentive schemes Taxes other than on income External services and other administrative expense Total 2004 2003 (3,840) (2,319) (449) (925) (147) (184) (2,089) (3,098) (1,810) (413) (751) (124) (154) (1,497) (6,113) (4,749) The average number of employees working during the year, broken down by professional category, is as follows: – managerial staff: 15,750 – non-managerial staff: 36,984 Consolidated financial statements of Groupe Caisse d’Epargne ■ 149 NOTE 28 – NET ADDITIONS TO PROVISIONS (in millions of euros) Customer transactions Other transactions Total Provisions booked Provisions released Losses on irrecoverable debts written off – covered by provisions Losses on irrecoverable debts written off – not covered by provisions Recoveries of debts written off as irrecoverable (527) 481 (168) (24) 36 (132) 101 (23) (1) 11 (659) 582 (191) (25) 47 Total 2004 (202) (44) (246) Total 2003 (245) (61) (306) NOTE 29 – NET GAINS/(LOSSES) ON FIXED ASSETS (in millions of euros) 2004 2003 Tangible fixed assets Intangible fixed assets Investments in unconsolidated subsidiaries, affiliates accounted for by the equity method and other long-term investments Investment securities 9 (13) 104 (2) 32 (48) 49 (76) Total (20) 75 NOTE 30 – EXCEPTIONAL ITEMS Exceptional income and expenses are non-recurring and do not fall within the scope of the Group’s usual activities. In 2004, exceptional items include a €100 million indemnity payment received from the Caisse des dépôts et consignations (see Note 2.4). NOTE 31 – TAX ON PROFITS (in millions of euros) 2004 2003 Current tax Deferred tax Tax credits and other taxes (456) 94 (176) (596) 112 (19) Total (538) (503) Other taxes includes a total charge of €36 million booked by the Group in 2004 relating to the exit tax levied on the special longterm capital gains reserve. The difference between the theoretical tax rate of 33.33% and the effective tax rate of 20.69% mainly reflects items impacting current taxes for the period, particularly: – the transfer to the CGRCE (see Note 16.2), representing tax savings of 5.66 points; – the use of CNCE tax loss carryforwards, representing tax savings of 2.11 points. 150 ■ Consolidated financial statements of Groupe Caisse d’Epargne NOTE 32 – INVESTMENTS BY INSURANCE COMPANIES (in millions of euros) Net book value 2 Property Bonds and other fixed-income securities (1) Equities and variable-income securities (excluding mutual funds) Mutual funds holding exclusively fixed-income securities Other mutual funds Other investments and related accrued income Assets representing unit-linked policies Total Realizable value 2004 2003 2004 2003 31 793 47 96 584 29 64 15 295 27 72 220 23 20 41 822 52 97 595 88 64 21 313 29 71 223 25 20 1,644 672 1,759 702 (1) The net book value and realizable value of bonds and other fixed-income securities are estimated with interest included. NOTE 33 – TECHNICAL RESERVES OF INSURANCE COMPANIES (in millions of euros) 2003 Allocations Technical reserves, life insurance Technical reserves, non-life insurance Equalization reserves Technical reserves for unit-linked policies 184 271 7 20 71 443 0 37 Total 482 551 NOTE 34 – GROSS Releases Other movements 2004 0 (297) (3) 0 70 291 4 8 325 708 8 65 (300) 373 1,106 MARGIN ON INSURANCE BUSINESS (in millions of euros) Life Non-life 2004 Net premium income Underwriting and financial income Net claims and reserves for claims payable Expenses net of technical reserves Underwriting and financial expense 102 21 (14) (87) (17) Total 2004 2003 239 25 (115) 14 (75) 341 46 (129) (73) (92) 138 34 (66) (23) (61) Underwriting result 5 88 93 22 Acquisition, administration and other claims management expenses Consolidation adjustments and elimination of reciprocal transactions 0 1 68 15 68 16 37 10 Gross margin on insurance business 6 171 177 69 Consolidated financial statements of Groupe Caisse d’Epargne ■ 151 NOTE 35 – PRO FORMA CONSOLIDATED FINANCIAL STATEMENTS 35.1 Principles The pro forma consolidated financial statements of the Groupe Caisse d’Epargne have been prepared to enhance comparability and to reflect the Group’s assets, liabilities and results as if the following restructuring operations had taken place at January 1, 2002: – – – – all of the operations relating to the New Foundations agreement as described in Note 2; the acquisition of Banque Sanpaolo by the CNCE (effective from December 31, 2003); the acquisition of Entenial by the Crédit Foncier Group (effective from January 1, 2004); the tender offer followed by a compulsory buy-out procedure (“OPR-RO”) launched by the CNCE for Crédit Foncier shares. Furthermore, the change in method relating to the inclusion of the CNCE in the consolidating entity, as described in Note 5, was backdated to January 1, 2002. 35.2 Accounting methods As a general rule, the accounting methods used in drawing up the pro forma financial statements are the same as those used by the Group to prepare its consolidated financial statements at the same year-end dates. With the exception of the change made to the consolidating entity (Note 5), any changes in accounting methods are also applied in the pro forma financial statements at the same dates as in the published financial statements. Except for the operations referred to in Note 35.1, the pro forma scopes of consolidation are based on the entities consolidated by the Group at the year-end dates referred to. 35.3 Consolidation adjustments The following assumptions were used in drawing up the pro forma consolidated financial statements. The yield applied to liquid assets (€3.2 billion) generated from transfers of assets by the CDC IXIS to the Caisse des dépôts et consignations (portfolio of listed equities and investments, see Note 2.2) was 2.5%. Correlatively, the contribution to consolidated income of the portfolio of listed equities was neutralized (the other securities transferred related to changes in the scope of consolidation backdated to January 1, 2002, as they consisted of investments in consolidated entities). Goodwill relating to backdated restructuring operations was calculated on a notional basis at January 1, 2002, bringing it in line with the goodwill actually generated at the effective date of the operations after deduction of the corresponding theoretical amortization. An annual rate of 3.5% was used to calculate the cost of refinancing operations set up as part of the restructuring (€5.3 billion). A number of items included in 2004 consolidated income that are specifically related to operations carried out within the scope of the New Foundations agreement were neutralized for the purpose of calculating pro forma income. These include: – the indemnities paid to the CNCE as described in Note 2.4; – the charges relating to early anticipated unwinding of certain hedging instruments within the scope of the restructuring of the IXIS Asset Management Division; – general operating expenses incurred specifically for the purpose of carrying out the operations or specifically relating to the agreements between the parties. 152 ■ Consolidated financial statements of Groupe Caisse d’Epargne 35.4 Pro forma consolidated balance sheet ASSETS (in millions of euros) 2004 2003 2002 Cash, money market and interbank items 186,517 147,972 156,630 Customer items 188,501 168,565 152,694 Lease financing 3,867 3,680 3,457 114,008 116,306 112,200 Investments by insurance companies 1,644 1,358 910 Investments in unconsolidated subsidiaries, affiliates accounted for by the equity method and other long-term investments 4,603 4,660 4,497 Tangible and intangible assets 4,123 3,760 4,012 879 929 1,091 39,769 40,550 40,910 543,911 487,780 476,401 Bonds, shares and other fixedand variable-income securities Goodwill Accruals, other accounts receivable and other assets Total assets LIABILITIES (in millions of euros) 2004 2003 2002 91,364 67,872 88,414 Customer items 214,103 202,835 184,335 Debts represented by a security 142,579 127,795 120,859 1,106 822 596 64,948 62,283 59,341 35 62 74 Provisions for liabilities and charges 3,375 3,462 3,649 Subordinated debt 7,714 5,330 2,965 Reserve for General Banking Risks 2,488 2,414 2,118 665 707 739 15,534 14,198 13,491 5,018 4,940 5,211 878 860 661 Consolidated reserves and retained earnings 7,982 7,023 6,446 Net income for the year (+/–) 1,656 1,375 1,173 543,911 487,780 476,401 Cash, money market and interbank items Technical reserves of insurance companies Accruals, other accounts payable and other liabilities Negative goodwill Minority interests Consolidated capital funds and reserves (excluding Reserve for General Banking Risks) Capital Additional paid-in capital Total liabilities, capital funds and reserves Consolidated financial statements of Groupe Caisse d’Epargne ■ 153 35.5 Pro forma consolidated profit and loss account (in millions of euros) 2004 Interest and similar income Interest and similar expense Income from shares and other variable-income securities Net commission and fee income Net gains on trading transactions Net gains/(losses) on held-for-sale portfolio transactions and similar items Other net operating income Gross margin on insurance business 2003 2002 19,069 (15,531) 201 3,328 2,476 (43) 54 188 20,490 (16,717) 188 2,946 1,756 354 179 139 21,140 (19,201) 236 2,826 2,223 963 246 88 Net banking income 9,742 9,335 8,521 General operating expenses Depreciation and amortization of tangible and intangible assets (6,728) (419) (6,314) (422) (5,985) (415) Gross operating income 2,595 2,599 2,121 Net additions to provisions (347) Operating income (459) 2,248 Share in net income of companies accounted for by the equity method Net gains/(losses) on fixed assets 243 (52) Net ordinary income before tax 2,439 Exceptional items Tax on profits Amortization of goodwill Allocations to the Reserve for General Banking Risks Minority interests (24) (544) (53) (114) (48) Consolidated net income (excluding minority interests) (414) 2,140 1,707 211 138 191 110 2,489 2,008 (62) (568) (79) (375) (30) 1,656 (9) (487) (262) (135) 58 1,375 1,173 35.6 Segment information (in millions of euros) Commercial banking 154 ■ Investment Banking Holding Total Groupe Caisse d’Epargne Change 2003 2004 In €M In % 411 (385) 9,335 (6,736) 9,742 (7,147) 407 – 411 4% 6% 346 47.7% (181) 26 93.7% (145) 2,599 72.2% (459) 2,595 73.4% (347) –4 1.2 pt 112 0% – 24% 8 12 (2) 76 3 (69) 211 138 243 (52) 32 – 190 15% – 138% 530 762 (550) (15) (156) (60) (203) (52) 239 (62) 85 3 (185) (24) 209 14 2,489 (62) (568) (79) 2,439 (24) (544) (53) – 50 38 24 26 – 2% -61% – 4% – 33% (16) (18) (12) (45) (375) (2) (114) 15 (375) (30) (114) (48) 261 – 18 – 70% 60% 1,185 1,279 302 462 (112) (85) 1,375 1,656 281 20% 1,185 1,279 302 462 263 29 1,750 1,770 20 1% Pro forma 2003 2004 2003 2004 Net banking income General operating expenses 6,618 (4,962) 6,960 (5,163) 2,055 (1,458) 2,371 (1,599) 662 (316) Gross operating income Operating efficiency ratio Net additions to provisions Share in net income of companies accounted for by the equity method Net gains/(losses) on fixed assets 1,656 75% (195) 1,797 74.2% (172) 597 70.9% (83) 772 67.4% (30) 206 53 232 5 7 9 Net ordinary income before tax Exceptional items Tax on profits Amortization of goodwill Allocations to the Reserve for General banking Risks Minority interests Net income (excluding minority interests) 1,720 1,862 (497) (22) Earning capacity Consolidated financial statements of Groupe Caisse d’Epargne 2003 2004 Statutory Auditors’ report on the consolidated financial statements of Groupe Caisse d’Epargne for the year ended December 31, 2004 This is a free translation into English of the Statutory Auditors’ report issued in the French language and is provided solely for the convenience of English speaking readers. The Statutory Auditors’ report includes information specifically required by French law in all audit reports, whether qualified or not, and this is presented below the opinion on the consolidated financial statements. This information includes an explanatory paragraph discussing the Auditors’ assessments of certain significant accounting and auditing matters. These assessments were considered for the purpose of issuing an audit opinion on the consolidated financial statements taken as a whole and not to provide separate assurance on individual account captions or on information taken outside of the consolidated financial statements. This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable in France. In compliance with the assignment entrusted to us by the Annual General Meeting and in our capacity as Statutory Auditor of the Caisse Nationale des Caisses d’Epargne et de Prévoyance, we have audited the accompanying consolidated financial statements of the Groupe Caisse d’Epargne, for the year ended December 31, 2004. The consolidated financial statements have been approved by the Management Board of the Caisse Nationale des Caisses d’Epargne et de Prévoyance. Our role is to express an opinion on these financial statements based on our audit. I - Opinion on the consolidated financial statements We conducted our audit in accordance with professional standards applicable in France. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by the management, as well as evaluating the overall financial statements presentation. We believe that our audit provides a reasonable basis for our opinion. In our opinion, the consolidated financial statements give a true and fair view of the assets, liabilities, financial position and results of the consolidated group of companies in accordance with the accounting rules and principles applicable in France. Without qualifying our opinion set out above, we draw your attention to: – notes 2, 13, 17, 18.1 and 35 to the consolidated financial statements which present the impact of the New Foundations project in terms of period-on-period comparisons in the financial statements; – notes 5 and 18.1 which describe the purposes and effects of the changes in accounting methods that include the Caisse Nationale des Caisses d’Epargne as part of the consolidating entity of the Groupe Caisse d’Epargne. II - Justification of our assessments In accordance with the requirements of article L. 225-235 of the Commercial Code relating to the justification of our assessments, we bring to your attention the following matters: Changes in accounting methods As part of our assessment of the accounting rules and principles followed by the Company, we ensured that the above-mentioned changes in accounting methods and the ensuing presentation were appropriate. Accounting policies Notes 2 and 35 to the consolidated financial statements describe the accounting rules and methods applied to the New Foundations project. As part of our assessment of the accounting policies applied by the Group, we verified the appropriateness of the abovementioned accounting methods and the information disclosed in the notes to the consolidated financial statements, and we ensured that they were applied correctly. Consolidated financial statements of Groupe Caisse d’Epargne ■ 155 Accounting estimates – As indicated in Note 4.4 of the notes to the consolidated financial statements relating to the valuation rules, the Group records provisions to cover the credit risks inherent to its operations. As part of our assessment of the significant estimates used for the preparation of the financial statements, we examined the control procedures relating to the monitoring of credit risks, the assessment of the risks of non-recovery and determining the related specific and general provisions. – As indicated in Notes 4.8 and 20 of the notes to the consolidated financial statements relating to the valuation rules, the Group uses internal models to value positions on financial instruments which are not listed on the organized market. We examined the control procedures put in place, to validate the models used and define the parameters applied. – Note 4.2 of the notes to the consolidated financial statements describes the rules used by the Group to value investments in unconsolidated subsidiaries. We reviewed the approaches and assumptions used and verified that these accounting estimates were based on documented methods in accordance with the principles described in this note. – For the purposes of preparing the consolidated financial statements, the Group also makes accounting estimates in order to determine and record deferred tax assets (Note 3.4), intangible assets (Notes 3.6, 4.1, 13 and 17), insurance companies’ technical reserves (Notes 4.11 and 33) and pension commitments (Notes 4.7 and 16.2). We reviewed the assumptions used and verified that these accounting estimates were based on documented methods in accordance with the principles described in the abovementioned notes. We assessed whether these estimates were reasonable. The assessments were made in the context of our audit of the consolidated financial statements, taken as a whole, and therefore contributed to the formation of the unqualified opinion expressed in the first part of this report. III – Specific verification In accordance with professional standards applicable in France, we have also verified the information given in the group management report. We have no matters to report regarding its fair presentation and conformity with the consolidated financial statements. Paris and Paris La Défense, May 10, 2005 The Statutory Auditors PricewaterhouseCoopers Audit Anik Chaumartin Yves Nicolas 156 ■ Consolidated financial statements of Groupe Caisse d’Epargne Mazars & Guérard Michel Barbet-Massin Charles de Boisriou Simplified Corporate Structure of Groupe Caisse d’Epargne January 1, 2005 450 local savings companies (LSC) The Group’s Principal Brands 80% (shares in LSC) 3.1 million cooperative shareholders Caisses d’Epargne Fédération Nationale des Caisses d’Epargne 20% (CCI)(1) 65% Caisse Nationale des Caisses d’Epargne Commercial Banking Crédit Foncier Banque Sanpaolo Financière OCEOR(2) Subsidiaries and investments Specialized in local banking operations ■ CEFI (3) ■ CNP ■ Ecureuil Vie ■ Ecureuil Assurances IARD (4) ■ GCE Garanties ■ Gestitres, etc. 35% Caisse des Dépôts Investment banking 100% 97.55% IXIS Corporate & Investment Bank 60% 73.9%(5) IXIS Asset Management Group 100%(5) 100% IXIS Investor Services 100% IXIS Financial Guaranty – CIFG 1 - Cooperative investment certificates representing 20% of the capital of the Caisses d’Epargne entitling holders to receive dividends but including no voting rights. 2 - The Financière OCEOR holding company owns the Group’s investments in its overseas banks. 3 - 17.74% held by Sopassure, a 49.98% subsidiary of the CNCE 4 - Formerly Eulia Caution 5 - Direct and indirect interests Design and production W PRINTEL - 33 (0) 1 72 27 01 00 Photos: Grégoire Korganow/ Agence Rapho, Jean-Louis Courtinat, William Parra, Xavier Zimbardo. Cover: Aurélie Fouilleron, IXIS AM Paris 2004 Groupe Caisse d’Epargne A limited Company governed by a Management Board and a Supervisory Board (Société anonyme à directoire et conseil de surveillance) with share capital of: 6,905,865,632 euros registered in Paris under RC registration number: 383 680 220 Annual Report Caisse Nationale des Caisses d’Epargne 77, boulevard Saint-Jacques – 75673 Paris Cedex 14 – France Tel.: (33) 1 58 40 41 42 - Fax: (33) 1 58 40 48 00 Website: http://www.groupe.caisse-epargne.com Annual Report Isabelle Monin, Céline Lanoux, Franck Girel and Guiraude Lame Contents 2004 02 04 08 CNCE, Paris Message from the Chairmen Senior management ■ A new dimension A new organization 10 ■ Groupe Caisse d’Epargne core business lines 14 ■ Key figures 16 ■ Ambitions for 2007 ■ ■ Commercial Banking 22 23 23 26 27 28 30 32 33 36 38 39 41 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Investment Banking The reference bank for the whole family A new commercial approach Savings and insurance Private asset management Banking services Loans Professional customers The specialist bank for regional development Local authorities and institutions Social housing Social economy Business customers Real-estate professionals 44 50 54 56 ■ ■ ■ ■ Capital markets and financing solutions Asset management Asset custody and services for institutional investors Financial guaranty A Bank Founded on Solidarity and Social Commitment 60 65 67 68 ■ ■ ■ ■ Local and social economy projects The Caisses d’Epargne Foundation for social solidarity Sustainable development Corporate philanthropy and sponsoring Simplified corporate structure of Groupe Caisse d’Epargne The Group’s principal brands