About Tunaskarya - PT Tunaskarya Indoswasta

Message from the General Manager of
PT Batamindo Investment Cakrawala
The underlying key to PT Batamindo Investment Cakrawala’s ongoing success since
we launched Batam’s first industrial park 25 years ago, has undoubtedly been the
harmonious and productive relationship we have enjoyed with our workers. This, of
course, is thanks to our business partner, PT Tunaskarya Indoswasta. And it is this
relationship between our workforce, Tunaskarya and Batamindo that will continue to
ensure our success as industry continues to develop in Batam in the future.
Batamindo’s history is well known to many. The brainchild of Indonesian and
Singaporean governments and business leaders, the company commenced operations
in 1990 and today oversees an industrial estate that spans 320 hectares and is home
to dozens of respected national and multinational corporations, including PT Ciba
Vision Batam, PT Schneider Electric Manufacturing, PT Epson Batam, PT Dynacast
Indonesia and PT Infineon Technologies Batam, among many others.
Our clients expect the best and our industrial estate delivers above and beyond
this with our ‘one-stop services,’ which include everything from logistics and
warehousing to business license and permit applications, integrated security, fire
safety, the supply or utilities such as water and electricity and everything else in
between.
And in keeping with our one-stop service philosophy, PT Tunaskarya Indoswasta
meets all of the human resources needs demanded by our tenants, many of whom
have been with us for a quarter of a century. Tunas, driven largely by visionary director
Karel Budiman, who has experience in human resources development for more than
45 years, pioneered job fairs in Batam and played an integral role in establishing
Batam as one of Indonesia’s key manufacturing hubs.
But to Pak Karel’s credit, his success has not made him complacent, nor dulled
his desire to continue to transform Tunaskarya as it meets the challenges of today’s
manufacturing landscape, including the growing competition among industrial estates
in Batam and increasingly influential labour movements within Indonesia and the
wider Southeast Asian region. In this respect, PT Tunaskarya Indoswasta is head and
shoulders above its competition in providing what businesses need most – people.
Tunaskarya excels in recruitment, human resources management, industrial
relations and dispute resolution, and as mentioned in my introduction above, it is
these prized abilities that places PT Batamindo in such a strong position moving
forward. Happy 25th anniversary Tunaskarya Indoswasta.
Mook Sooi Wah
General Manager
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About
Tunaskarya
Tunaskarya:
Beyond
Recruitment
Over the course of 25 years,
PT Tunaskarya Indoswasta has distinguished
itself as more than a recruitment or
executive search agency, setting itself
apart from its competitors by providing
360 degree support and services.
Focusing primarily on assisting first-time job seekers who otherwise may have
not been able to gain employment with companies that are dedicated to paying
salaries and providing other benefits that enable a decent standard of living for
themselves and, as often is the case, their extended families. Tunaskarya has made
genuine differences to the lives and families of more than 101,000 Indonesian
workers in the past quarter century
Sourcing and recruiting workers is one small part of supplying a workforce.
Tunaskarya’s rigorous recruitment process ensures that workers are best prepared
for the rigours of their daily lives, from the initial series of tests, interviews and
health checks, to pre-departure orientation and transportation to Riau Islands
Province. All of these steps have been carefully designed to ensure employees have
the tools they need to adapt to their new work environments
Tunaskarya emphasises the importance of the ‘human’ component of ‘human
resources’ with its Community Development Division. Workers housed in the
Tunaskarya’s dormitories as well as those based outside the industrial parks in
which the Company operates benefit from a range of additional educational
courses, sporting and other activities and health services to best integrate into
our manufacturing community. This benefits not only the individual workers
themselves, but also the community of which they are a part, and companies they
work for
The Company’s Dormitory Management Services Division manages Tunaskarya’s
on-site dormitories, which provide safe, secure and modern housing and other
facilities for up to 15,000 workers
Tunaskarya’s commitment to its workers does not end when employment contracts
expire. The Company repatriates each and every member of the Tunaskarya
community to their homes throughout Indonesia, completing the full circle of
services unmatched by other recruitment companies
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Vision
To enhance our position as one
of Indonesia’s most effective
and efficient workforce service
providers dedicated to human
resources management,
development and consulting.
Humble
Beginnings
Premier human resources management, development and
consulting services company PT Tunaskarya Indoswasta has
pioneered workforce solutions in Indonesia since 1990 and
has maintained its standing in an increasingly competitive
environment by best understanding its client business partners,
the industries they work in and the markets they access.
Today, as Tunaskarya celebrates its 25th anniversary, almost
60,000 workers from throughout Indonesia are employed by
multinational and national manufacturing companies within
the Batamindo Industrial Park in Batam, Riau Islands Province,
operated by PT Batamindo Investment Cakrawala.
Mission
To exceed client expectations in
human resources management,
development and consulting.
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Recruitment
Batamindo Industrial Park, Indonesia’s first integrated
industrial estate in Batam, is the brainchild of the
governments of Indonesia and Singapore and business
leaders from the neighbouring countries who were
seeking to tap into Batam’s competitive strengths, which
included the island’s status as a Special Economic Zone,
and strategic positioning within the SIJORI - Singapore,
Johor (Malaysia) and Riau Islands’ Growth Triangle,
which was established in 1989. And business flourished.
Multinational and national companies that were quick
to take up residence in the Batamindo Industrial Park
included Sumitomo, Ciba Vision, Schneider Electric,
Infineon Technologies, Dynacast, NOK and Epson,
paving the way for many dozens of others to follow
over the next 25 year, bringing many billions of dollars
of investment into Batam and the wider Indonesian
economy.
Today, Batam is a tax-free export zone that provides
businesses with financial incentives for manufacturing
export products, and is recognised within Indonesia
and the greater Southeast Asian region for its superior
infrastructure, streamlined bureaucratic procedures
for investing and doing business, and proximity to the
Port of Singapore and markets around the world. In
addition to these benefits, the economic advantages of
operating within the Batamindo Industrial Park include:
park security, surveillance and controlled access; the
provision of utilities, including water and electricity;
general maintenance, building and other repairs that
minimise operational disturbances; and comparatively
low overheads that maximise profits. But what sets the
industrial park above the competition is its affordable
and ready access to a large, motivated and cost-effective
labour force.
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Tunaskarya knows that sourcing the ideal person for specific jobs needs an intimate knowledge of
manufacturing trends, differing client business objectives, the definition of what makes an ideal worker and
creating a conducive work and living environment.
The Company has had 25 years’ experience in
recruiting the very best workers from the vast pool
of labour available throughout Indonesia, negotiating
salaries, pre-employment medical check-ups and
psychological testing, signing comprehensive, legal work
contracts, overseeing all administrative requirements
and travel to Batam. Designed to save clients time and
money, the Company also offers free replacements for
staff who fail to pass obligatory three-month probation
periods.
Training and Development
PT Tunaskarya Indoswasta has
been at the forefront of the success
enjoyed by Batamindo and Batam
itself, which has had a multiplier effect
in creating employment and boosting
Indonesia’s economic development.
The Company, which has recruitment
offices throughout Indonesia, is proud
of its record of not only delivering
high-quality human resources to
leading manufacturing companies, but
also for providing a range of additional
services, from training and other
development initiatives to workforce
management, industrial relations and
general consultation services.
Tunaskarya’s specialised Human Resources and Development Division, known as P2SDM, focus on training
and developing its workforce to best meet the needs of individual client companies operating within the
manufacturing community at the Batamindo Industrial Park.
Recognising that education and enhancing the skill
sets of its workers is a constant need, P2SDM’s qualified,
experienced and professional human resources
management consultants assist Tunaskarya’s business
partners to achieve increased competitiveness and
profitability through effective training, development and
empowerment programs targeted at workers. P2SDM
provides workshops, seminars and conferences covering
such areas as in-company training and specialised,
customised training to public courses and outbound
team-building exercises.
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Dormitory and Community Management
Providing a safe and secure living environment and a healthy and happy community of motivated workers is
of primary importance to Tunaskarya and its business partners within the Batamindo Industrial Park.
The Company goes to great lengths to ensure a harmonious community environment, not only within
the industrial park, but also with populations surrounding the park itself. These include a number of socially
responsible programmes, such as organised social, cultural, educational or religious activities, as well as
a number of initiatives targeting the health and wellbeing of workers adjusting to new lifestyles away
from home. Programmes offered include youth clubs, Red Cross, Scouts, an outdoor
adventure club, sports and martial arts clubs, theatre and dance groups and
photography courses. These services extend to Tunaskarya’s
workers housed in its modern dormitory facilities,
which include not only
community services and
other positive activities, but
also building management
and maintenance.
Manpower Management
Tunaskarya was established to make doing business in Indonesia as easy as possible for its multinational and
national partners by assuming operational control of their respective workforces.
Allowing clients to focus more closely on their core
operations, Tunaskarya provides high-quality teams of
human resource management consultants who provide
in-house services at any client site for as long as their
services are required. The Company will manage all
issues pertaining to human resources management,
including administrative functions, payroll, insurance,
recruitment, training, general welfare and industrial
relations.
General Office and Customer Support Services
Recognising that many businesses often require the services of temporary employees, or temps, for a range of
differing job functions for a range of differing reasons, Tunaskarya provides a comprehensive array of skilled and
experienced general office and customer support service staff.
The Company covers the complete spectrum of
staffing requirements, including, but not limited to:
Front-line receptionists
Call-centre services
Information line operators
Mail room
Secretaries and secretarial support staff
Administrative clerks
Executive secretaries
Tellers or cashiers
IT staff
Drivers
Sales promotion staff
Industrial Relations Management
The importance of maintaining respectful relationships between employers and employees has long been
known but has recently begun to take on increased significance in Southeast Asia and the wider Asia region
as living standards rise and education takes on an increasingly significant role in today’s modern society. For
25 years, Tunaskarya has bridged this gap between the needs of businesses to reduce costs and maximise
profitability and workers demanding fair remuneration that allows them to care for their families and educate
their children.
As expectations continue to rise, the Company
has been able to remain a respected partner during
sensitive negotiations involving the competing interests
of workers, labour unions, government agencies,
politicians and business.
Tunaskarya is experienced in industrial relations,
Indonesian labour laws, collective labour agreements,
performance management, grievance handling and
dispute settlement.
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Growth
Over Time
In the course of 25 short years, PT Tunaskarya Indoswasta has
travelled a long distance; from humble beginnings to what is today
one of Indonesia’s largest and most respected recruitment, human
resources management and industrial relations specialists in not
only Batam, but throughout Indonesia. But it is not a journey
Tunaskarya has undertaken alone. The Company has recruited,
educated, placed and helped care for more than 101,000
predominantly Javanese and Sumatran workers within the Batamindo
Industrial Park. The services Tunaskarya has provided have allowed
workers to achieve their dreams of a more prosperous life, while at
the same time providing industry with skilled and motivated workers.
Here are some of the highlights of that journey.
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1990
1991
CREATING
OPPORTUNITY
FEBRUARY
PT Tunaskarya Indoswasta
established as Indonesia’s
first major labour supplier
for multinational and
national manufacturing
companies operating in
Batamindo Industrial Park
in Batam, Riau Islands
Province.
1993
FEBRUARY
JULY
Karel Budiman appointed to
run Tunaskarya. Pak Karel,
who still remains director
of the Company, launches
period of rapid growth.
Tunaskarya embarks on
Indonesia’s first traveling
job fair to recruit workers
for Batam.
1996
1998
JANUARY
THE PERIOD
OF CHANGE
Company moves offices
to modern headquarters
in Kampung Melayu, East
Jakarta, to accommodate
more staff. In the same
month, new branch office
opened in Batam.
SEPTEMBER
SEPTEMBER
Tunaskarya moves from
Wisma Bank Central Asia
(BCA) building to its own
premises in Jl. Wolter
Monginsidi in South Jakarta.
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Tunaskarya expands
its corporate social
responsibility programme
with a well-organised
blood donation drive for
Indonesia Red Cross (PMI),
as well as establishing a
Volunteer Corps (KSR) to
assist during emergencies.
DECEMBER
JUNE
After turmoil engulfed
Indonesia the previous
month, Tunaskarya
relocates headquarters to
two rooms at Wisma BCA
and re-launches operations.
Though business has
been severely impacted,
Tunaskarya’s resilient
management team step up
to ensure the innovative
Company adapts to meet
the challenges presented
by the newly democratic
political, economic and
social landscape.
1999
2000
JULY
FEBRUARY
AUGUST
Tunaskarya is back in
action and moves to newly
constructed headquarters
in Harmoni Plaza, Central
Jakarta.
DECEMBER
Tunaskarya is awarded
ISO 9002 Certification
for Quality Management
Systems (certification is
renewed every 3 years),
which recognises the
Company’s commitment
to meeting the needs of
its customers and other
stakeholders while meeting
statutory and regulatory
requirements.
Tunaskarya establishes a
close working relationship
with developer Bintan
Resort Cakrawala, providing
a range of human resources
and industrial relations
consulting services for a
number of high-profile
tourism developments on
the resort island.
To mark Tunaskarya’s 10th
anniversary, the Company
releases new, dynamic
logo that symbolises the
development of what
matters most – people.
AUGUST
Tunaskarya sister
company PT Sumberdaya
Dian Mandiri begins
operations, focusing on
human resources for
manufacturing operations
outside the Riau Islands.
Establish offices within
the Bintan Industrial
Estate, which caters to the
garment manufacturing
industry.
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2003
JANUARY
Tunaskarya moves its
Batam operations to new
office at Jl. Angsana in
Batamindo Industrial Park.
2005
2010
FEBRUARY
SEPTEMBER
SEPTEMBER
To mark its 15 year
anniversary, Tunaskarya
initiates a ‘True
Commitment’ program
by increasing its focus on
training, developing and
empowering workers, not
only at the Batamindo
Industrial Park, but also at
Bintan Industrial Estate and
Bintan Resort Cakrawala,
where the Company also
now operates.
The Batam office of the
Ministry of Manpower
awards Tunaskarya with an
award for organising the
job fair in Batam.
PMI recognises
Tunaskarya’s corporate
social responsibility
programme, awarding the
Company for its efforts to
encourage blood donations
over the course of 17 years.
FEBRUARY
The Batam offices of the
Ministry of Manpower hold
a successful job fair, an
initiative of Tunaskarya.
MARCH
Tunaskarya’s positive
reputation continues to
grow as it plays a larger role
in helping the governments
of Batam and Bintan solve
industrial relations issues.
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2006
2011
MARCH
Tunaskarya’s launches its
Human Resources and
Development Division
(P2SDM) to upskill
and better empower
workers. In the same
month Tunaskarya offers
consulting services to
help businesses navigate
employment laws,
manage their workforces
and overcome industrial
disputes.
SEPTEMBER
PMI recognises
Tunaskarya’s Volunteer
Corps (KSR) programme
that has run for 18 years.
2012
2014
2015
AUGUST
OCTOBER
MOVING
FORWARD
PT Jamsostek, the stateowned company designated
to manage social insurance
fund for the private sector,
recognises Tunaskarya’s
contribution with a
management award.
University Polytechnic
Batam recognises
Tunaskarya’s positive
contribution for preparing
students for their first jobs.
SEPTEMBER
Tunaskarya forms building
maintenance company
PT Primajasa Tunas
Mandiri, which provides a
range of services, including
cleaning and landscaping.
It has 700 employees.
APRIL
ISO 9002 Certification
for Quality Management
Systems again renewed for
another three-year period.
FEBRUARY
22
Tunaskarya
celebrates
its 25th
anniversary
with a pledge
to continue
moving
forward.
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Awards &
Recognitions
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Moving
Forward
The manufacturing industry has been at the forefront of Indonesia’s
steady progress toward becoming one of the world’s largest
economies, a trend that is expected to continue in the coming
years as foreign investors tap into the benefits of doing business
in Indonesia and set their sights on the expanding middle-class and
consumer spending patterns.
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PT Tunaskarya Indoswasta has played a significant role in
this growth in Riau Islands Province but has been quick
to recognise potential barriers to continued economic
expansion and to adapt its business strategies to
mitigate against any impediments to the development
of the nation and the prosperity of its people.
While the cost of industrial land in Riau Islands, the
province’s superior infrastructure and comparatively
good governance have long been a major selling point
for foreign investment, labour costs have continued to
rise steadily. Though still low compared to Singapore
and Malaysia, minimum wages increased by about 20
percent in 2015 on the previous year. But Indonesia is
not alone, as competing manufacturing countries such
as Vietnam and Cambodia have seen similar trends.
One of the major factors, the Company believes,
will be negotiating with increasingly politicised labour
organisations, while at the same time educating
manufacturing companies that are unfamiliar with
Indonesian labour laws and culture.
Here, Tunaskarya will continue to move beyond
its important role of not only recruiting workers, but
playing a more central function as a human resources
management (HRM) company that can act before
industrial relations escalate to impact on the day-to-day
activities of its client companies. A key step in achieving
these aims will be to help educate human resources
departments – many of whom lack standardised
qualifications – on the prevailing conditions to minimise
operational disruptions and maximise output and
profits.
Accordingly, Tunaskarya believes that as Indonesian
workers become increasingly organised in their
expectations for fairer pay, benefits and working
conditions, industrial relations will become one of the
greatest factors in the country’s ability to attract foreign
direct investment in the manufacturing sector.
What They Say
About Us
PT Tunaskarya Indoswasta has worked as a trusted recruitment
and human resources management partner to many hundreds
of respected national and multinational companies from around
the world, from Asia to the Americas, and from Europe to
Australasia. Tunaskarya extends its thanks to all its business
partners, past and present, including the following four
companies that were kind enough to provide the following
testimonials as the Company marks its 25th anniversary.
The Company, with its proven success in
recruitment, is positioned perfectly to manage the
expectations of the newly empowered workforce,
while at the same time recognising the interests of
the manufacturing industry in Indonesia in light of
developments in other nations within the Southeast
Asian and wider Asian regions. Therefore, Tunaskarya
will play an even greater role in bridging relationships
between employees and employers.
Another key aspect of Tunaskarya’s
importance to company’s operating
in the Batamindo Industrial Estate
and elsewhere in the Riau Islands will
be working closely with the local and
central governments, which must step
up efforts to foster improved industrial
relations, taking into consideration the
vital part industry plays in Indonesia’s
ongoing economic success.
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Herly Diana D.A.
Senior Human Resources
Manager
PT Epcos Indonesia
PT EPCOS Indonesia
PT Dynacast Indonesia
PT Epcos Indonesia, part of the wider Epcos group, a TDK Group Company that
develops, manufactures and markets electronic components, modules and systems,
would like to extend its appreciation to PT Tunaskarya Indoswasta’s on the occasion of
its 25th anniversary.
As a global organization with 23 manufacturing facilities spanning 16
countries around the world, Dynacast has long recognised the importance of
attracting qualified and motivated workers, which was at the forefront of our
plans when Dynacast Indonesia was established in Batam in 2010.
Tunaskarya is a company that is accommodating and ready to provide timely
solutions to any issues encountered by its customers in the areas of human resources
recruitment and repatriation, industrial relations and others. This includes not only
the provision of its core services, but the way in which the company educates both
its client partners and their employees. This has been of particular importance to
PT Epcos Indonesia, which produces a range of temperature sensor elements and
systems for many of the world’s leading multinational companies.
PT Tunaskarya Indoswasta has not let us down and today Dynacast
Indonesia, a leading die-casting solutions provider that forms a synergy with
Dynacast Singapore and Dynacast Malaysia, has continued the Company’s
fine tradition of serving an increasing number of prestigious customers
throughout the Asia-Pacific region.
For the past few years we have been working with Tunaskarya to accommodate
our employees in a dormitory managed by them. All these years it has been a
pleasant experience for our employees staying at their dormitory. We appreciate your
cooperation and understanding in many matters.
Again, happy anniversary and may Tunaskarya continue its progress and thrive
further by promoting the quality of Indonesia’s human resources. We look forward to
continuing to be part of its success.
PT CIBA Vision
Philips is a diversified technology company focused on improving people’s lives
through meaningful innovation in the areas of healthcare, consumer lifestyle and
lighting. The company, headquartered in Singapore, first entered the Indonesian
market in 1895 and today operates a manufacturing plants in Batam, Riau Islands.
PT CIBA Vision Batam, a Swiss-based multinational medical company
specializing in eye-care products, extends its congratulations to PT
Tunaskarya Indoswasta as it marks its 25th anniversary.
Human Resources Manager
PT Philips Consumer Lifestyle
As one of Tunaskarya’s oldest clients, Philips has always valued the service
provided by our trusted partner, which has strived to meet or exceed not only our own
expectations, but the expectations of its many other clients. We would also like to
thank Tunaskarya for its management of the dormitory and other services, including
CSR programs for staff.
Eddie Peh
Plant Manager
PT Dynacast Indonesia
Happy 25th anniversary Tunaskarya and we look forward to continuing
our mutually beneficial relationship across the spectrum of human resources
requirements, including the ongoing supply of a competent and motivated
workforce.
PT Philips Consumer Lifestyle
PT Philips Industries Batam’s close relationship with PT Tunaskarya Indoswasta
extends back to when Philips first launched operations in Batam in 1992, and today
the company manufactures a range of consumer lifestyle products for markets around
the world, including domestic garment care appliances, male grooming products and
baby bottles and cups.
Agustia Wulandari
Dynacast Indonesia acknowledges Tunaskarya’s professionalism and
service in meeting our human resourcing needs and thanks the management
and staff who have proven to be experienced and reliable partners.
CIBA Vision established manufacturing operations in the Batamindo
Industrial park in 1994 and has since produced almost 2.5 billion pairs of
contact lenses for markets around the world. Tunaskarya has proven to be a
reliable, committed and consistent partner in terms of recruitment for more
than 20 years.
CIBA Vision looks forward to continue this relationship in the coming
years and hopes that Tunaskarya will continue to evolve with the times,
particularly in the midst of ever-intensifying global competition, to meet the
human resources needs of its many satisfied clients. Happy anniversary!
Anita Gultom
Head of Human Resources
PT CIBA Vision Batam
On a personal note, I would like to extend my own thanks to the staff and
management of Tunaskarya itself, who were nothing but helpful and friendly when I
joined Philips in 2008.
Congratulations to Tunaskarya on its 25th anniversary and we hope the Company
will continue to provide the best in service in the years to come.
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