The TELKOM Assessment Center - International Congress on

The Long Journey of Assessment Center
at Telkom Indonesia
(1990-Present)
Board of Directors
PT Telekomunikasi Indonesia Tbk.
(TELKOM) is TIME
(telecommunications, information,
media and edutainment) service
provider in Indonesia, owned by the
government of Indonesia (52,47%)
and public shareholders (47,53%)‫‏‬
At the end of the year 2008, TELKOM’s public
shareholders comprised of foreign investors
(83,79% mostly US investors) and local investors
(16,21%).
The market capitalization reached 6.47% of the
market capitalization of Indonesia Stock Exchange
(IDX)
TELKOM listed in the Indonesia Stock Exchange
(IDX), London Stock Exchange (LSE) and New
York Stock Exchange (NYSE) and Tokyo Stock
Exchange (POWL) in November 14, 1995.
Business Lines
FIXED
PHONE
CELLULAR
MULTIMEDIA
OTHERS
Covers throughout Indonesia areas in 33
provinces and 440 districts
There are 11 operators serving more than 234 Mn population, in which 56%
of them are young dynamic population…
Operators
Population by Age
8%
27%
56%
Indonesia population
ƒ Population: approx. 234 million +
ƒ Young dynamic population 56%
9%
0-14
15-19
20-59
60+
Our Lifecycle & Strategy
Sustainable Competitive Advantage
ƒ Strengthen legacy business
ƒ Grow the new wave
Integrated NGN
Align Business Structure
And Portfolio Management
Culture Transformation
Transforming
Culture
Human Capital Management
Human Capital Management
People Management Shifting Paradigm
Human Capital Management
TELKOM’s HCM Fast Track Framework
(Facility for Select Talent by Track Record )‫‏‬
Imagine…TELKOM with
over 22 thousand
employees
-
Mgt
committee
With various background
With various education
Spread all over Indonesia
Do more than 1,600 kind of jobs
With various skill and ability
With various personality
With various experiences
With various needs and
interests
Human Capital Management
TELKOM’s HCM Fast Track Framework
(Facility for Select Talent by Track Record )‫‏‬
The Long Journey of Assessment Center
Brief History of TELKOM Assessment Center
First Reaction…
INTERNAL
• Doubt of the result
• Rejection from HR Staff
• Employee reluctant
EXTERNAL
• Assumed no
psychological approach
• Unknown method
… After 20 Years
INTERNAL
• Supported by
organizational policy
• No doubt of validity and
reliability
• Widely accepted as
objective measurement
by participants
• Followed by development
program
EXTERNAL
• Assessment center Method
widely acceptable
• Used by government, stated
own company and private
company
• Subject of study in several
university
• “Booming demand” of
Assessment Center
• Growth of AC provider
After 20 Years: compared with other methods
Behavioral Event
Interview, 36%
360 Degree,
9%
Profiling Test, 5%
Intelligence
Test, 5%
Assessment Center,
45%
“Our Customer
belief that
Assessment
Center is the best
method for
competency
profiling”
(source: result of survey to 14
companies, 2010)