May 2015 / Volume 43 / Number 5
Transcription
May 2015 / Volume 43 / Number 5
TIA Tennis Summit Selling Footwear Key conferences Become a address INDUSTRY SHOE EXPERT CONCERNS to boost sales MAY 2015 / VOLUME 43/ NUMBER 5 / $5.00 Evolution Of Poly Strings Top manufacturers discuss poly and co-poly strings Racquet Tech How to keep your STRING MACHINE in peak form TennisIndustry www.tennisindustrymag.com MAY 2015 DEPARTMENTS 4 Our Serve 7 Industry News 14 TIA News 16 Racquet Tech 18 Retailing Tip 34 Tips & Tecqniques p.20 Your Serve, by Ellen Miller 40 FEATURES INDUSTRY NEWS 20 I ndustry Addresses Major 7 Roy Barth elected new PTR president Issues, Concerns 7 Connor Sport Court surface chosen for Lake Nona 7 John Austin named tennis director at Hall of Fame 7 B oost your business with ‘Try Tennis Free’ 8 B abolat offers French, Wimbledon product 26 Kicking It Up! 8 D iadora announces 2015 shoe line Becoming a shoe expert will boost your store’s sales and your customers’ loyalty. p.26 Gill heads proposed 8 USPTA officer slate 8 S usan DiBiase named GM for Babolat USA 9 Hawk-Eye calls lines at PowerShares Series 9 p.28 M auresmo leads 2015 HOF induction class At the Tennis Summit, top tennis and sports execs examined the state of the tennis industry and ways to grow the sport. 28 Evolution of Poly Strings String manufacturers help sort though questions about poly, co-poly and who should play with them. eoplewatch 10 P 30 Solid Solutions TR ACE program set for 10 P 33 cities 11 I TA, Tennis Analytics, announce partnership hort Sets 12 S 2 TennisIndustry May 2015 p.30 These nine outdoor facility winners are excellent examples of hard-court construction. www.tennisindustrymag.com Our Serve The Next Chapters I ’ve been fortunate over the years to have attended a lot of industry-related events, from USTA meetings on national, sectional, district and local levels, to educational conferences from the PTR and USPTA, to meetings and forums presented by the TIA focusing on growth, and much more. I always find something useful in these gatherings, and I never get tired of meeting and networking with colleagues. But in mid-March, I attended two concurrent meetings in Indian Wells, Calif.—the TIA Tennis Summit followed by the Tennis Owners & Managers (T.O.M.) Conference—that overall, may well have been the most informative in many years. In full disclosure, since the mission of this magazine and the mission of the TIA are similar, I work with and for the TIA on many projects and campaigns, and I did help in organizing these two meetings. But, as with everything the TIA does, the meetings were more a product of help by the entire industry—many segments came together with the TIA and volunteered their time and expertise to help with the programs. The Tennis Summit (see pages 14 and 20) had a great lineup of speakers and panelists from all walks of tennis, while the T.O.M. had tennis and club industry experts imparting their knowledge to help facility owners and managers run their businesses more efficiently and profitably. After three days at these meetings, I left exhausted, but thoroughly inspired to do what I can to keep growing this sport and get more people playing. A number of speakers hit on themes that I’ve always felt are critical. Dr. Jim Loehr, for instance, who works with athletes in many sports, thinks tennis is absolutely the best overall for developing human beings, and for providing healthy exercise for body and mind. He feels we need to do a better job of selling this sport and its benefits. I’ve long said we’re not getting “out there” enough with messages about all the benefits tennis can offer, and it was gratifying to hear Dr. Loehr and others talk about this. We all know these benefits, but we tend to speak to each other more than to the general public. We like to make ourselves feel good about this sport, but it’s time we focused outward and put together a consumer campaign to reach people who don’t wake up every morning thinking about tennis. We must give people real, substantive reasons to play. We must do a better job of selling the health and fitness benefits of tennis to the general public. We need a targeted campaign to do this, one that pulls in all segments of this industry. And we need to realize, whether a volunteer in tennis or someone who makes their living from this sport, that above all, this is a business. As much as we want to do things simply for the good of the game and to help humanity, we need to know we can stay in business and make money in this sport. When tennis companies start shutting down, this whole sport suffers. The news in tennis isn’t all rosy. We have participation and retail sales challenges. Some of these were mentioned in Indian Wells, and hopefully, we as an industry won’t shy away from telling not just the good, but the bad and the ugly, too—then finding ways to improve things. The TIA meetings in Indian Wells provided a great launching pad for the next, critical chapters in our sport. Peter Francesconi, Editorial Director [email protected] 4 TennisIndustry May 2015 Publishers David Bone Jeff Williams Editorial Director Peter Francesconi [email protected] Associate Editor Greg Raven Design/Art Director Kristine Thom Special Projects Manager Bob Patterson Contributing Editors Robin Bateman Cynthia Cantrell Kent Oswald Cynthia Sherman Mary Helen Sprecher Tim Strawn Contributing Photographers Bob Kenas David Kenas TENNIS INDUSTRY Corporate Offices PO Box 3392, Duluth, GA 30096 Phone: 760-536-1177 Fax: 760-536-1171 Email: [email protected] Website: www.TennisIndustryMag.com Office Hours: Mon.-Fri., 8 a.m.-5 p.m. Advertising Director John Hanna 770-650-1102, x.125 [email protected] Apparel Advertising Cynthia Sherman 203-263-5243 [email protected] Tennis Industry is published 10 times per year: monthly January through August and combined issues in September/October and November/ December by Tennis Industry and USRSA, PO Box 3392, Duluth, GA 30096. Periodcal postage paid at Duluth, GA and at additional mailing offices (USPS #004-354). May 2015, Volume 43, Number 5 © 2015 by USRSA and Tennis Industry. All rights reserved. Tennis Industry, TI and logo are trademarks of USRSA. Printed in the U.S.A. Phone advertising: 770-650-1102 x 125. Phone circulation and editorial: 760-536-1177. Yearly subscriptions $25 in the U.S., $40 elsewhere. POSTMASTER: Send address changes to Tennis Industry, PO Box 3392, Duluth, GA 30096. TI is the official magazine of the USRSA, TIA,and ASBA. Looking for back issues of Tennis Industry/ Racquet Sports Industry? Visit the archives at our website at TennisIndustrymag.com for free digital versions back to 2004. www.tennisindustrymag.com IndustryNews Information to help you run your business Roy Barth Elected New PTR President R oy Barth of Kiawah Island, S.C., has been elected as the new president of the PTR Board of Directors. Elected to serve as vice president is Karl Hale of Toronto, Canada. Ajay Pant of College Park, Md., will serve as secretary, and Oivind Sorvald of Oslo, Norway, will serve as treasurer. Continuing to serve on the PTR board as at-large directors are Leo Alonso of Buenos Aires; Luciano Botti of Italy; Rodney Harmon of Atlanta; and Pat Van der Meer of Hilton Head Island, S.C. Jorge Andrew of Cayce, S.C., remains on the board as immediate past president. Barth (at right in photo with Jorge Andrew) was ranked in the U.S. as high as No. 8 in men’s singles and No. 2 in men’s doubles, as well as being ranked in the Top 50 in the world on the pro tour. He also was a founding member of the ATP Tour. In 1976, he was named director of tennis at Kiawah Island Golf Resort, where he manages two tennis centers with 24 courts. He has served as chairman of the USTA Davis Cup Committee and is a member of the San Diego, South Carolina and Southern Tennis Halls of Fame. Barth, a PTR International Master Pro, was named PTR Professional of the Year in 1990 and 2007. Vice President Hale is the tournament director for the ATP and WTA Rogers Cup in Toronto. He also is the head tennis pro at the Donalda Club in Toronto. Pant is the general manager for the Tennis Center at College Park, Md., and Sorvald is the director of High Performance and Coach Education for the Norwegian Tennis Association.• Austin Named Tennis Director at HoF Tennis Club J ohn Austin is the new director of tennis at the International Tennis Hall of Fame Tennis Club in Newport, R.I. Austin is a former ATP touring professional, ATP coach and tennis director at prestigious resorts in the West and Southwest. “I have a deep passion for the game and a strong appreciation for the history of this great sport,” Austin says. “I’m looking forward to being part of the club’s future, especially with the renovations and programming that are sure to be an integral part of the club in the years to come.” He joins the Hall of Fame Tennis Club as the facility undergoes a major renovation that will result in an all-new indoor facility with three hard courts and the addition of three new indoor/outdoor courts. The club also has 13 grass courts and one clay court. Austin will oversee all programming at the Hall of Fame Tennis Club, which is open to the public. “John has built successful and engaging tennis programs at some of the most popular clubs in the country,” says HoF CEO Todd Martin. “We are eager to bring his expertise to our club to create a world-class experience for our members and guests." Austin competed on the ATP World Tour for six years, achieving a world ranking of No. 40. In 1980, he partnered with his sister, Hall of Famer Tracy Austin, to win the mixed doubles title at Wimbledon.• www.tennisindustrymag.com Connor Sport Court Surface Chosen for Lake Nona Connor Sport Court International has partnered with the USTA to provide 16 courts for the USTA’s new state-of-the-art tennis facility at Lake Nona in Orlando, Fla., set to open in 2016. As the “official and exclusive supplier” of the USTA for 36-foot and 60-foot courts, Connor Sport Court will provide eight 36- and eight 60-foot courts using its Sport Court PowerGame surface, for use by youngsters and adults. “Connor Sport Court International is proud to partner with the USTA to provide Sport Court-branded tennis courts for the “new home for American tennis,” says CSCI President and CEO Ron Cerny. “This is a great opportunity for our Sport Court brand to be part of this transformational USTA initiative that will help grow the sport of tennis in the U.S. at both the youth and adult levels.” To keep in line with the USTA’s goals, an advanced surface system was required that provided not only unparalleled safety but also met the green technology initiatives of USTA and Lake Nona. The Sport Court PowerGame surface will be built on SportBase, a recycled concrete replacement product that will provide additional cushion and safety. “We are working with leaders in the tennis industry to build a gamechanging facility and are excited that we are partnering with Sport Court,” says Virgil Christian, the USTA’s senior director of Market/ Facility Development & Collegiate Tennis. Boost Your Business With ‘Try Tennis Free’ Increase traffic to your courts and bring more people into tennis with the industry-supported “Try Tennis Free” (TTF) campaign, which will run May 2015 TennisIndustry 7 IndustryNews throughout the month of May. Tennis providers—facilities, certified teaching pros, Community Tennis Associations, park & recs and others—can choose the best introductory session or program they feel will encourage new and returning players to step onto the court. Free offers can include lessons, clinics, Cardio Tennis, Play Days, and more. “You decide what will work best in your area to attract people to tennis,” says Jolyn de Boer, executive director of the TIA, which is spearheading Try Tennis Free, in conjunction with the USPTA, PTR and USTA. “Tennis providers who participated in the inaugural TTF campaign last May reported that on average, facilities saw 30 new and returning players hitting their courts.” Providers can easily sign up at PlayTennis. com to participate in TTF and receive free customizable marketing material to download to promote the campaign locally. Diadora Announces 2015 Tennis Shoe Lines Diadora’s new line of performance tennis shoes for men and women includes the Star K and Speed Pro EVO models. Designed with an emphasis on performance, durability and style, each shoe features Diadora’s proprietary technologies. Dunlop Sports Group America is the U.S. distributor for Diadora. The men’s Star K VI AG shoe is crafted with soft kangaroo leather, has a removable Ortholite insole, and uses Axeler 5 Babolat Offers French, Wimbledon Product B abolat has come out with new product for both the French Open and Wimbledon. For the French Open, the Racket Holder comes in 6-pack (suggested retail $75) or 12-pack ($95) models and includes a cooler compartment to help preserve string tension. The Backpack Team ($65) is an ultra compact model. In addition, the company offers a variety of strings, grips and dampeners designed in the spirit of the French Open. Babolat is the official licensee for racquets, shoes, bags and accessories for Wimbledon and can use the official colors of the event. This year, the company offers the Babolat Pure Strike Wimbledon special edition racquet, with a 98-square-inch head size, 16/19 string pattern, and suggested retail of $199. Footwear includes the all-surface Propulse BPM All Court, in black/ green or white/green, with a suggested retail of $119. The Wimbledon models have the tournament’s official logo. The SFX All Court shoe ($105) also is available in green, white and purple. Among Wimbledon logoed equipment bags, Babolat also offers a Pure Strike Wimbledon bag in a new, larger size that can hold up to 15 racquets. Visit babolat.com.• 8 TennisIndustry May 2015 Technology for shock absorption and energy recovery, while the Power Flow system provides ventilation and air flow. The Duratech 5000 rubber outsole has a six-month guarantee. Star K models come in two colorways for both men and women. Suggested retail for the Star K VI and Star K III is $139. The redesigned Speed Pro EVO AG is built for lightweight speed and comfort, says Diadora, with a lightweight Air Mesh/Supreltech upper and uni-tongue construction. The men’s Speed Pro Evo AG is available in three colorways: Blue Prugna/Flame Red, Lime/Fluo, and Black/Fluo. The women’s Speed Pro EVO is available in Blue Plum/Bright Rose. Suggested retail for both models is $119. USPTA Offers Proposed Board of Directors Slate The USPTA national Nominating Committee has submitted the following slate for the 2016-2017 national Board of Directors: President: Chuck Gill First Vice President: Gary Trost Vice Presidents: Alan Cutler, Feisal Hassan, Jack Michalko, Diane Selke, R.J. Tessier Immediate Past President: Tom McGraw Additional nominations may be made by the general membership in accordance with the USPTA Bylaws. Procedures and information for running for a board position may be obtained from the national office (uspta@ uspta.org). In order for a new candidate to be added to the ballot, he or she must be nominated by at least 120 members. Only one nominee per office will be added to the slate. DiBiase Named GM for Babolat USA Susan DiBiase has been named the new General Manager of Babolat USA and will lead the brand strategy and execution in the U.S., working out of the headquarters in Boulder, Colo. She’s served as the company’s marketing director since 2007. DiBiase, named Tennis Industry magazine’s 2012 “Person of the Year,” has www.tennisindustrymag.com IndustryNews contributed to major growth in market share by implementing diverse strategies and programs for Babolat. Recently, she spearheaded the U.S. launch of the first “connected” tennis racquet, the Babolat Play. “I’m honored and thrilled by the opportunity to build upon the great work that’s been accomplished, and to continue to cultivate relationships with our partners and look for innovative ways to grow the brand in the U.S.,” she says. Officials Out, Hawk-Eye In at PowerShares Series InsideOut Sports and Entertainment announced that the 2015 PowerShares Series tennis circuit will be the first pro tennis event series to exclusively use electronic line-calling systems in place of linespeople throughout its 12-city tour, which started March 24 in Salt Lake City. The PowerShares Series, the North American tennis tour for champion tennis players over the age of 30, will now only employ a chair umpire for matches during its four-player nightly events and will have all line-calling responsibilities decided by the Hawk-Eye Officiating System. Players will be allowed unlimited challenges during a match. Players competing on the 2015 PowerShares Series are defending points champion John McEnroe; Hall of Famers Pete Sampras, Andre Agassi, Jim Courier, and Michael Chang; and Andy Roddick, James Blake and Mark Philippoussis. Mauresmo Leads 2015 HOF Induction Class Former world No. 1 and two-time major champion Amelie Mauresmo has been elected to receive the highest honor in the sport of tennis—induction into the International Tennis Hall of Fame. Joining Mauresmo in the Class of 2015 will be David Hall of Australia, a six-time Paralympic medalist. Longtime tennis industry leader Nancy Jeffett has been elected in the Contributor Category in recognition of her lifetime commitment to the growth of the sport, particularly in the areas of women's professional tennis and junior tennis development. The 2015 Induction Ceremony will be www.tennisindustrymag.com May2015 TennisIndustry 9 IndustryNews People Watch Babolat USA has promoted Daniel Becker to senior marketing manager, from brand marketing manager. Becker will oversee communication, sports marketing and field marketing. In 2013, he was named one of Tennis Industry’s “30 Under 30.” Amer Sports, which owns Wilson Sporting Goods, appointed Vincent Wauters as president of Amer Sports apparel business and a member of the company’s executive board. He had been general manager of Amer’s Arc'teryx Inc. brand since 2012. He will report to Amer Sports' President and CEO Heikki Takala. The Intercollegiate Tennis Association announced the six 2015 inductees for the ITA Men's Collegiate Tennis Hall of Fame: coaches Fred Kniffen (University of Texas at Tyler & Tyler Junior College) and Jim Schwitters (University of Hawaii); players Jay Berger (Clemson University), Mark Merklein (University of Florida) and Jeff Morrison (University of Florida); and contributor Tim Russell (Northwestern University). The Enshrinement Banquet will be May 20 in Waco, Texas, during the NCAA Division I Men's & Women's Tennis Championships at Baylor University. The USTA announced that Gold Badge Chief Umpire Bruce Littrell has been named Chief Umpire of the 2015 US Open. Littrell, who served as Deputy Chief Umpire of last year’s US Open, succeeds former Chief Umpire Phyllis “Woodie” Walker, who retired after succeeding longtime Chief Umpire Rich Kaufman for the 2014 US Open. Bill Kellogg is again the president of the USTA Southern California Section. Kellogg was president from 2009 to 2011, then was on the USTA national board of directors. He took the reins again at SoCal at the section’s annual meeting in March. Pro Heather Watson of the United Kingdom is the latest player to join the Babolat team. She is playing with Babolat’s Pure Strike racquet with RPM Blast string. At Wimbledon, she’ll use a special edition “Pure Strike Wimbledon” frame in the tournament’s signature green and purple. Babolat is the official licensee of Wimbledon. Grace Cummings, a studentathlete at Madison (Conn.) Daniel Hand High School, has been selected the 2015 national recipient of the “National High School Spirit of Sport Award” by the National Federation of State High School Associations (NFHS). Cummings, who has a 3.98 grade-point average, is a highly accomplished three-sport student-athlete July 18 at the International Tennis Hall of Fame in Newport, R.I. The ceremony will be held in conjunction with the annual Hall of Fame Tennis Championships, an ATP World Tour event. Visit HallofFameT- 10 TennisIndustry May 2015 who plays field hockey in the fall, ice hockey in the winter, and tennis in the spring. She underwent a liver transplant in 2012. USPTA Elite Professional and former USPTA National President Harry Gilbert is the new executive director of tennis at the Albany resort community in the Bahamas. Gilbert will reside at Albany during November through April and will continue to spend the summer months as director of tennis at Waccabuc Country Club in Westchester County, N.Y. Steve Hinding and Vin Rapuano have joined Hinding Tennis LLC of West Haven, Conn., full time. Hinding, who is vice president and in the process of becoming a full partner, has been in the tennis surfacing industry for 40 years. Rapuano will promote and sell posttensioned tennis courts in Connecticut, Massachusetts and Rhode Island. Former pro player JanMichael Gambill is the new head coach for the Boston Lobsters of the Mylan World TeamTennis Pro League. Gambill was ranked as high as No. 14 in the world in singles and reached the quarterfinals of Wimbledon in 2000. He played for WTT for eight seasons, including ennisChampionships.com. PTR ACE Program Set for 33 U.S. Cities The PTR is reigniting its ACE Program with the Lobsters from 2008 to 2012. The San Diego Aviators of Mylan World TeamTennis has signed tennis champion and BBC tennis commentator John Lloyd as its coach for the 2015 season. Lloyd is a former British No. 1 in singles, peaking at No. 21 in the ATP Rankings. He also won three Grand Slam mixed doubles championships. Lloyd captained the British Davis Cup team from 2006 to 2010. WTA player and former world No. 1 Caroline Wozniacki is the newest advocate for USANA Health Sciences, joining more than 700 elite athletes, including tennis players Eugenie Bouchard, Madison Keys, Samanth Stosur and Sloane Stephens. Five-time world racquetball champion Sudsy Monchik has been elected to the Racquetball Hall of Fame in the “professional” category. Monchik led the development of Dunlop’s global product line, in addition to handling promotions and sponsorships. Ashaway has signed rising Scottish international badminton player Paul Van Rietvelde. He plays with Ashaway ZyMax 66 Fire. aimed primarily at increasing the number of tennis coaches of color in the U.S. The ACE (Advancing the Commitment to Education) Program, which featured Arthur Ashe as its spokesperson when it started in 1991, will www.tennisindustrymag.com IndustryNews travel to 33 cities across the country. ACE is an invitation-only program offering education and certification at a reduced rate as a result of scholarships from PTR, participating USTA sections, and in some cases, states and districts. The first three ACE workshops—in Houston, Milwaukee and Columbia, S.C.—have been sold out. Participants must be at least 4.0 players in order to qualify for certification. “Our goal for the ACE Program is simple: Increase the number of certified coaches of color in the U.S.,” says PTR CEO Dan Santorum. “Our goal is 33 percent of PTR membership to be coaches of color in three years.” Gamma Offers New Solace Multifilament String Gamma’s newest string is Solace, a multifilament featuring a high-energy TNT2 Dual Core technology and high-tenacity multifilament outer wraps bonded together by a polyurethane matrix and coated with a soft abrasion resistant TPU for maximum comfort and exceptional playability, says Gamma. In addition to a full set, Solace will be sold as a half set main string paired with Glide cross string—Glide Hybrid with Solace. The company says players with slow to moderate swing speeds will benefit from the power and vibration dampening of Solace, and players with faster swing speeds will benefit from the control, comfort and feel. Solace is available in 16 and 17 gauges in “natural” color. Suggested retail is $16.95. Suggested retail for the Glide Hybrid with Solace is $27.95. ITA Announces Partnership with Tennis Analytics The Intercollegiate Tennis Association (ITA) has a new partnership with Tennis Analytics LLC to provide video match tagging for collegiate teams. Raw match footage will be charted and posted to a private online team collection, allowing coaches and players to filter and view important match events. Detailed match reports and player season averages are also provided. The service can be used for home and away matches. “Initially, Tennis Analytics was a service that we provided to a select few top touring pros and federations," said Warren Pretorius, who founded www.tennisindustrymag.com May 2015 TennisIndustry 11 IndustryNews Short Sets Great Britain beat the U.S. in the Davis Cup World Group first round in early March, 3-2, and will host France in the quarterfinal in July. The U.S. will play in September’s World Group Playoff against an opponent to be determined. The USPTA is now accepting nominations for its 2015 awards. USPTA annually honors mem- bers who go above and beyond to support the industry and the game. Visit uspta.com/ awards for nomination forms, rules and more information. Deadline is July 7. USTA New England and Babolat have formed a partnership in which the Francebased company will serve as the section’s official partner for racquets, tennis bags, strings, accessories and 10 and Under Tennis. Babolat will work with USTA NE to promote the youth aspect of the sport with the goal of growing the game. Invesco PowerShares (PowerShares QQQ) has renewed its title sponsorship of the Champions Series tennis circuit though 2018. PowerShares QQQ has been the title sponsor since 2011. The PowerShares Series is the North American tennis circuit for champion tennis players over the age of 30. Junior Tennis Champions Center of College Park, Md., will partner with Special Olympics Maryland for the third straight year. JTCC will provide athletes on Team Montgomery County access to its training facilities, as well as coaching from some of JTCC's top junior champions and award-winning coaching staff. the company. “A natural extension is the collegiate market, and we already have over 30 top teams as clients. In all major sports, there is a far greater awareness of the importance of analytics and having greater information that allows you to objectively track player and team progress.” Head Takes Over Stringing at BNP Paribas Open Head Professional Stringing took over as the official stringer for the 2015 BNP Paribas Open in Indian Wells, the first change in stringing teams at the March tournament in decades. The BNP Paribas Open is the largest professional two-week combined ATP World Tour Masters 1000 and WTA Premier tennis tournament in the world, with 96 players in the singles draws and 32 teams in the doubles draws. Head used a new stringing machine at the BNP Paribas Open, however company officials said the Head-branded machine is still in development and not available yet for stringers. With the move to official stringer for the event, Head/Penn Racquet Sports expands its role with the tournament, as Penn has been the official ball since 1982. Advantage Glove Helps Players Get a Grip Advantage Tennis Gloves, which has primarily been available to players in the U.S. Southeast, has expanded to more national distribution, following its ownership change to INTENNIS Inc.– 12 TennisIndustry May 2015 The Global Tennis Network. “With the continued growth and popularity of the Advantage Tennis Glove and the growth of tennis, we believe it is the right time to transition from a regional to a national marketplace,” says Robert Gore, CEO of Advantage Tennis Gloves and publisher of INTENNIS. “Advantage Tennis Gloves offer players a better grip on their racquet and game, less stress and fatigue for their hands, and increased protection against blisters. It makes the game more enjoyable, and will keep your players playing more.” Gore says the direct connection between a player and his piece of sports equipment is the key to success. “Baseball players hold a bat for just a few minutes every game, yet they use a batting glove every time. In golf, it takes only The USTA has renewed its agreement with IMG as the US Open media consultant outside of the U.S., Canadian and Latin American territories until 2025. IMG has been representing the USTA since 2013 and will continue to consult the USTA in media negotiations across Europe, Middle East, Africa and Asia Pacific. seconds to swing a club, yet golfers can’t do it without using a golf glove to improve their grip. “But tennis players, who must hold their racquet continuously for an hour or more just to play the game, have traditionally avoided using a glove that can help them improve their grip—and therefore improve their game. We think it’s time tennis players got a better grip on their tennis games.” Advantage’s patented design provides an improved grip with a seamless palm, minimizing blisters and calluses, Gore says. The mesh back provides greater hand comfort, and the attached sweatband keeps the hand and the racquet handle perspiration-free. For more information or to order, visit advantagetennisgloves.com or call 707888-3714. US Open National Playoffs Adds Doubles The US Open National Playoffs will be held for the sixth season this year, providing the opportunity for all players 14 years of age and older to earn a berth into the tournament. New this year, the National Playoffs will include men’s and women’s doubles competition. Also, players can continue to compete in both men’s and women’s singles, as well as mixed doubles. The US Open National Playoffs singles champions earn a wild card into the US Open Qualifying Tournament, held the week prior to the US Open. The US Open National www.tennisindustrymag.com Playoffs men’s, women’s and mixed doubles champions receive a wild card into the main doubles draws of the 2015 tournament. “This year, by adding men’s and women’s doubles, the National Playoffs are giving competitors the opportunity to earn their way into the US Open in every possible way,” said Katrina Adams, USTA Chairman of the Board, CEO and President. “We look forward to watching top juniors, collegians, aspiring pros, and weekend warriors compete for the chance to play on tennis’ grandest stage.” Registration for sectional qualifying tournaments is at www.USOpen.org/NationalPlayoffs. TIA Joins DC Lobbying Effort Peg Connor, the grassroots program manager for the Tennis Industry Association, represented the industry at the Sports & Fitness Industry Association’s 2015 National Health Through Fitness Day in Washington, D.C. on March 4. Among the sports celebrities who joined more than 100 sports industry executives in lobbying Congress for key legislation to battle the “inactivity pandemic” in the U.S. were six Olympic gold medalists, one Heisman trophy winner, a Super Bowl champion, and athletes from Major League Baseball, NHL, NBA, USA Swimming and more. Connor (above) spent time visiting lawmakers’ offices with former MLB pitcher Tommy John, who was honored with the SFIA Lifetime Achievement Award. The sports execs pushed lawmakers to support the PEP Bill (Carol M. White Physical Education Program) and the PHIT Act (Personal Health Investment Today). For info, visit sfia.org/nhtf. USRSA Announces New MRTs Anthony Heckle - Cincinnati, OH Kristi Kelly - Glen Mills, PA Steve Leane - Tucson, AZ www.tennisindustrymag.com May 2015 TennisIndustry 13 TAKEAWAYS FROM THE 2015 TENNIS SUMMIT The TIA Tennis Summit took place March 17-18 at the Westin Mission Hills Golf Resort & Spa in Rancho Mirage, Calif., during the BNP Paribas Open pro tournament. The event brought together top tennis and sports industry executives, who examined the state of the tennis industry and ways to grow the sport (see page 20 for more on the Summit). Here are some of the top “takeaways” from the 2015 Summit. • Fastest growing • There still are challenges to demographic group is overcome: Sales Hispanics, so reaching out of entry-level to this group is a priority. racquets have (Katrina Adams) declined. Players • There is a huge and teaching opportunity with high pros are aging. school tennis players. (Greg Mason) Katrina Adams There are more than • The Try Tennis 300,000 high school Free campaign, players, but over 90% don’t compete outside ramping up of their school team. (Katrina Adams) for the month Greg Mason • We must refocus and address of May, will sportsmanship in tennis. (Katrina Adams) help increase participation and bring business to tennis • Lake Nona will include 102 courts. It will facilities. (Greg Mason) serve as a training ground not just for players, • Health & wellness will be the No. 1 driver but also for coaches. (Gordon Smith) for recreational sports and activities. • Cost of Lake Nona will be $50 million. The (Tom Cove) plan is to be revenue neutral at first, then • Parents want a good experience for the revenue positive. (Gordon Smith) whole family, one that fits into modern • Improving the USTA Billie Jean King lifestyles. (Tom Cove) National Tennis Center will cost more than • Fitness trackers are huge; over 51% of $500 million over the next four years. millennials wear a fitness tracker. (Tom Cove) (Gordon Smith) • Retail is not dead, but a well connected, • The focus for the ATP Tour is to use omni-channel experience is a key for success. the players to make tennis cool to attract Retail is more and more about the “Amazon millennials. (George Ciz) effect”—get it to the customer faster and faster. • Although the ATP tour is global, the (Tom Cove) tour needs to act locally. The ATP is planning hundreds of PR and grassroots • Inactivity is a huge events. (George Ciz) problem. It’s increased 28% over the past seven • Mylan World TeamTennis grows the years. We need to build a sport in local communities through culture of activity based on spectator and participatory experiences. fun sports and recreation. WTT takes pro tennis to smaller markets. (Tom Cove) Over the years, WTT has give out over Tom Cove 300,000 free racquets. (Ilana Kloss) • USTA is focusing on the ABC’s: Accountability, Behavior, • WTA asked 5,000 sports fans (not tennis Communication. (Katrina Adams) fans) what they want in a sports event/ experience. They want national stars, rising • USTA needs to tell a better story, needs to make sure people know what we do. stars, story telling, defined seasons, better (Katrina Adams) scheduling. (Stacey Allaster) 14 TennisIndustry May 2015 • We need to get more kids and girls involved; we need to get kids on court with the athletes. (Stacey Allaster) • USTA Sections and Tennis Service Reps use local events, including Futures and Challengers, as platforms for promoting tennis. (J. Wayne Richmond) • For pro players to get involved in growing the recreational game, you have to make it easy for the pros. Playing the tour is a full-time job; partners need to get organized and streamline player participation. (Ilana Kloss) • The Emirates Airline US Open Series events get involved with community efforts by adopting a local NJTL chapter and using it as a platform to host 10 and Under coaches workshops. (J. Wayne Richmond) Stacey Allaster, Ilana Kloss J. Wayne Richmond • Tennis must do a better job of addressing parents to let them know how tennis is different from any other sport. Tennis is Dr. Jim Loehr the No. 1 sport for enhancing health and personal development for a lifetime. (Dr. Jim Loehr) Join the TIA . . . Increase Your Profits . . . Grow the Game . . . www.TennisIndustry.org John Embree, Dan Santorum, Dr. Paul Lubbers, Kurt Kamperman • We need to accelerate tennis learning, make tennis friendlier, make learning the game more fun, awaken the world to the value of tennis in life. (Dr. Jim Loehr) • We need to sell tennis better: you can play for a lifetime, there’s a low risk of injury, it’s a full-body workout you can get in 45 to 60 minutes, it’s an extraordinary brain workout, it’s an individual and team sport, it’s cleansing physically, mentally and emotionally. (Dr. Jim Loehr) • Embracing technology is vital and will bring more people into the sport from a spectator and participant perspective. (Ted Robinson) • Look at different ways to introduce tennis to kids. Kids get introduced to golf through caddying—is there a way for tennis to emulate that, such as being a ball kid? (Ted Robinson) • Every golf shop has the Golf Channel on; tennis clubs and facilities should have the Tennis Channel on all the time. (Ted Robinson) sports, shorter play formats, and nonelimination formats. (Kurt Kamperman) • USTA is one of the few federations that doesn’t require certification, but there is movement toward licensing for youth providers, not just from an education perspective but also from a safety/background check perspective, because the marketplace demands it. (Dr. Paul Lubbers) • There’s a very small percentage of college tennis players who want to teach/coach tennis as a profession. It’s imperative to reach kids earlier, in high school, about considering tennis as a profession. (Dan Santorum) • Be proud of tennis— it’s a phenomenal activity. (Ted Robinson) Bahram Akradi • Don’t do it unless you can do it right and do it big. (Bahram Akradi) • The point of view of the customer must be front and center. (Bahram Akradi) • Tennis members are loyal and social. They spend two to three times as much as other types of customers at a fitness club. Tennis members are the most valuable members for Life Time Fitness. (Bahram Akradi) • Everyone, including club owners/ managers, has an obligation to emphasize the importance of continuing education for coaches and teaching pros. (John Embree) • This is the first time in U.S. history that children will have a shorter life expectancy than their parents due to the obesity epidemic and inactivity pandemic. (Kurt Kamperman) • Millennial parents want more local Nick Bollettieri • Physical literacy is important. Many kids are not being exposed to physical education and thus are struggling to get into more specialized sports. You’ve got to learn to become an athlete before you can learn tennis. Increasing the number of kids with physical literacy is key. (Kurt Kamperman) Ted Robinson • Dedication to senior management is crucial…take care of them so they take care of the customers. (Bahram Akradi) T.O.M. CONFERENCE FOCUSES ON INCREASING PLAYERS AND BUSINESS • We’ve got to be better at selling tennis, not just clinics or leagues, but selling tennis as a lifestyle, as a way to better your family. It’s a key to growth among millennials. (Dr. Paul Lubbers) • Wearable technology is the next big opportunity; less than 35% of millennials watch TV. (Adam Ware) • Human growth is driven by three things: appreciation, recognition and creative freedom. (Peter Burwash) The third annual Tennis Owners & Managers (T.O.M.) Conference took place March 18-19, immediately following the Tennis Summit in Rancho Mirage, Calif. The T.O.M. Conference brought together some of this industry’s leading experts in club and facility management and programming to help provide practical information, strategies, ideas and other takeaways that facility and club owners/managers David LaSota, Richard can implement to Zaino, Randy Futty be more competitive and profitable. We’d like to give a special thanks to our T.O.M. Conference Advisory Board—Doug Cash, Rod Heckelman, Greg Lappin and Mark McMahon—for their invaluable help in assembling speakers and sessions for this year’s conference. We realize that bringing more Dr. Gerry Faust people into this sport isn’t possible without tennis facilities and clubs, which continue to grow this game and create opportunities for more people to play. We have tentative plans to present our fourth annual T.O.M. Conference next year in Miami, during the Lin Conrad Miami Open. We hope you can join us, as we plan to continue to work together to grow the game, grow this industry, and grow your business. • The characteristics of good leaders are: Peter Burwash enthusiasm, great creativity, expands horizons, empathy, appreciation. (Peter Burwash) • The strongest leaders are lifetime learners. (Peter Burwash) • Keep your mission top of mind at all times. (Nick Bollettieri) Rod Heckelman, Greg Lappin, Jolyn de Boer, Mark McMahon, Doug Cash • Don’t be afraid to fail…it’s critical to success. (Nick Bollettieri) Join the TIA . . . Increase Your Profits . . . Grow the Game . . . www.TennisIndustry.org May 2015 TennisIndustry 15 Racquet Tech Maintain Your Investment By Bob Patterson I f you string racquets, your stringing machine is obviously vital to your business. If it breaks down, your income stops. For the most part, professional-level stringing machines are very reliable. A maintenance routine will ensure that your machine is operating at peak efficiency and will keep any problems to a minimum. Since machines vary, we will just speak in general terms here, but be sure and check your machine’s owner’s manual to see if other steps may be required or if any of the information here is not valid for your machine. Keep It Clean Besides being detrimental to the efficient operation of your machine, dirt and grime send the wrong message to your client. Keeping your machine clean, as well as your workspace, will let your customers know that you care about your equipment and, importantly, their racquets. For most machines, rubbing alcohol, a cloth and an old toothbrush are all you need to keep your machine clean. Dampen the cloth with the alcohol and rub down glide bars, glide rails or clamp plate surfaces to remove any buildups. For glide bar clamps be sure to clean the bar jaw area, too. For fixed clamps, clean the post. On all clamps, use the toothbrush saturated in the alcohol to get into the clamp and brush away any build up of silicone, dirt and anything else that collects in the tight spaces. Don’t forget to clean the pulling head jaws, your starting clamps and pliers jaws, too. We recommend cleaning your ma- 16 TennisIndustry May 2015 chine after about every 25 string-jobs or whenever you see build up or experience clamp slippage. Keeping a log will make sure you stay on track rather than guessing at how long it’s been since the last clean up. If your workload is steady, pick a day and clean machines in the morning before you start to make sure you never go too long. Check Operations For electronic machines, it is a good time to run through the functions to make sure everything is operating as it should and that all displays and lights are functional. Manual machines need to be checked for wear around springs and all of the interactive parts. If your lock-out machine is not used on a daily basis it is a good idea to set the tension to near zero when not in use. This will relieve pressure on the spring and make it last longer. Check Your Calibration After cleaning is a good time to check the calibration of your machine to make sure your tension is accurate. If you have it set on 60, it should pull your calibration scale to 60. Otherwise, you will need to follow directions for your machine to re-calibrate. Pick a good tension in the middle of your normal tension range. If you only string tennis racquets, checking at 50 or 60 is sufficient. However, if you also string badminton and/or racquetball racquets, you may also want to run a second pull at a lower tension just to make sure everything is spot-on.• www.tennisindustrymag.com Retailing 137 The Power of ‘Hello’ Successful specialty retailers continue to refine their store’s greeting to make it timely, sincere and helpful. By Jay Townley I f you are like many specialty tennis retailers, you staff the sales floor and are directly involved with your sales associates in serving shoppers and customers. You lead by example and, whether you do it consciously or not, you are a mentor to your employees. You surely already know from your experience the power of a well-honed customer greeting. But, you need to constantly review, refine and improve your store’s greeting in both form and content—to stay current with shopper and customer expectations. In today’s consumer-controlled retail marketplace, a simple smile and a cheerful “Hi” within seconds of a shopper entering your brick-and-mortar store may not be enough. Customer service starts with your greeting and the attitude of both hospitality and assistance it conveys. Millions of shoppers walk past mass-merchant retail greeters every day, ignoring their canned words of welcome because the greeters don’t express real helpfulness and are just there to create the illusion of customer service. Consumers today want a genuine greeting that is sincere and not canned, but is also not overbearing or imposing. Think about your store greeting as welcoming a guest to your “home” and really paying attention to helping them with their wants and needs. This means you and your associates need to stop whatever you are doing— unless already engaged with a customer—to greet a new guest entering your store. The greeting skill set you and your sales associates (both full- and parttime) have to develop and fine tune is: • Greeting within 15 seconds (literally count the seconds to get used to the time frame). This gives shoppers time 18 TennisIndustry May 2015 to transition to your store and engage with you without you being seen as overbearing and an obstacle that makes shopping a chore. • Focus on the shopper. If they are a returning customer that you recognize, personalize your greeting and welcome them back. • If they are a new shopper, literally welcome them to your store! “Welcome to Jay’s Tennis Shop. My name is Jay— how can I be of service to you?” • Immediately give them a face and a name (wearing your name tag will help) and assurance they will receive the help and service they need. It will get them to put down their phone and begin to feel comfortable. • First impressions are important. A shopper may not want or need your help right away, and that’s fine, but they will remember that help was sincerely offered. • You don’t need to stalk shoppers after greeting them, but watch to see if there is an opportunity to offer to help or answer questions. Again, this is a skill that needs to be practiced and refined. Research shows the higher the “intercept rate” (meaning more contact between shopper and staff ), the greater the average sale. • Remember, women shop differently than men! Women will seek you out to ask questions and for help; men will avoid contact, even though they may want it. If left on their own, men will seek the product they are interested in, gather as much information as they can read or pick up, and leave as quickly as they can. Research shows that men will visit, seeking information, three times before purchasing. This can work for you if you greet them to start a consultative-advisory relationship that integrates your store into their Path to Purchase and increases your store’s close rates during their visits. • Greeters on busy days! Have a designated greeter to welcome customers within 15 seconds and ask how they can help them or direct them. The greeter should then hand them off to a sales associate or stringer who can best serve them. Maintaining the power of your specialty tennis retail store’s greeting by continually refining, practicing and updating will enhance your store’s overall selling process and keep your close rates high. • This is part of a series of retail tips presented by the Tinnis Industry Association and written by the Gluskin Townley Group (www.gluskintownleygroup.com). www.tennisindustrymag.com 2015 Tennis Summit Industry Addresses Major Issues and Concerns Top tennis and sports executives examined the state of the tennis industry and ways to grow the sport at every level at key conferences in Indian Wells. T he 2015 TIA Tennis Summit, held March 17-18 in conjunction with the BNP Paribas Open in Indian Wells, brought together a highpowered lineup of tennis, sports and business executives who shared their insights, issues, and concerns about the sport and discussed how to grow the industry. Among the speakers at the Summit, held at the Westin Mission Hills Golf Resort & Spa, were TV sports broadcaster Ted Robinson, sports and performance psychologist and best-selling author Dr. Jim Loehr, USTA President and CEO Katrina Adams, Women’s Tennis Association Chairman and CEO Stacey Allaster, ATP Tour Vice President of Marketing George Ciz, Life Time Fitness Founder and CEO Bahram Akradi, Sports & Fitness Industry Association President and CEO Tom Cove, USPTA CEO John Embree, PTR CEO Dan Santorum, Hall of Fame coaching legend Nick Bollettieri, tennis management company founder Peter Burwash, Mylan World TeamTennis CEO Ilana Kloss, Tennis Magazine/Tennis Industry Magazine Publisher Jeff Williams, and Tennis Channel Vice President David Egdes. “We brought together a terrific lineup of industry execu- 20 TennisIndustry May 2015 tives, legends, pros, coaches and other sports and business personalities to examine the state of the the sport,” said TIA President Greg Mason. “Our speakers hit key topics and themes that will affect growth in every segment of the industry. Plus, attendees were able to ask questions and make comments at a number of ‘Open Forums.’ The interaction produced spirited discussions that will help the sport move forward.” Topics that were addressed at the Summit included: • How the sport can remain relevant—and grow—in today’s business climate. • The importance of tennis in today’s society and what the sport can learn from other sports. • Challenges and opportunities facing tennis, including the key tennis delivery system and teaching professionals. • The drive for healthy and fit lifestyles through tennis. • The importance of two major tennis infrastructure projects—one in Florida, the other in at the US Open in New York—to the growth of the sport. • The growth of the professional tours and how they’re connecting with grassroots players. • How digital media is changing the landscape of sports entertainment. www.tennisindustrymag.com www.tennisindustrymag.com May 2015 TennisIndustry 29 2015 Tennis Summit Mason, TIA Executive Director Jolyn de Boer and sports marketing research expert Keith Storey led off the Summit with the “State of the Industry.” Among the data they presented was the value of the overall “tennis economy,” which was at 5.73 billion at year-end 2014, up 3 percent from 2013. Mason outlined concerns he has about the industry, including the fact that 1.5 million fewer entry-level tennis racquets were purchased from 2008 to 2014. Another concern is that the age of the average player is getting older. “We need to make sure we’re doing all we can to attract younger players to our sport,” he said, adding that it also extends to needing to bring younger people into the business of tennis, too. One key to helping boost participation, Mason said, is the industry-wide “Try Tennis Free” initiative, which runs throughout the month of May and is designed to give new and returning players an opportunity to get into tennis for free at local facilities and with local pros. “The Try Tennis Free campaign can bring in large numbers of players, of all ages, looking to benefit from all that tennis has to offer,” Mason said. He urged all tennis providers to register their free program offers at PlayTennis.com. Following Mason and the TIA, Tom Cove, the CEO of the Sports & Fitness Industry Association, identified and defined trends that will impact the tennis and sports industries, among them that health and wellness will be the “No. 1 ‘We need to make sure we’re doing all we can to attract younger players to our sport,’ said Greg Mason. driver” of sports participation in 2015 and that “parents want a good experience for the whole family” when it comes to sports and recreation. Cove also discussed the “inactivity pandemic” in the U.S., including how 80 million Americans on a recent survey reported they do no sports or activity at all. “Inactivity has increased 28 percent over the past seven years,” Cove said. “We need to build a culture of activity based on fun sports activities.” Katrina Adams, the USTA president, chairman and CEO, talked about her priorities for her two-year term, which includes targeting the Hispanic community as a way to give tennis participation a boost. Her goals also include finding more and better ways to reach out to recreational high school players, which she called a “huge opportunity” for the industry, and also emphasizing the importance of sportsmanship. Adams also plans to continue to increase the USTA’s collaboration and partnerships with other groups and organizations. USTA Executive Director Gordon Smith discussed the ongoing improvements to the USTA Billie Jean King National Tennis Center in New York, home of the US Open. Plans call for spending more than $500 million over the next four years, including completion of a roof over Arthur Ashe Stadium. “It’s important to be the leader, especially in the sports and entertainment capital of the world,” he said. 22 TennisIndustry May 2015 TIA President Greg Mason Katrina Adams Smith also discussed the 102-court facility the USTA will build at Lake Nona, Fla., which will break ground on April 18 and has been dubbed the “new home of American tennis.” The site will serve as a training ground for players and coaches, and will be the home to the USTA Player Development and Community Tennis departments. The professional game was on display with updates from WTA Chairman and CEO Stacey Allaster and ATP Tour Vice President of Marketing George Ciz. Allaster then joined a panel with David Egdes of Tennis Channel, Ilana Kloss of WTT and J. Wayne Richmond of the Emirates Airline US Open Series for a discussion on how the pro tours and their players connect to the grassroots. World-renowned sports and performance psychologist and best-selling author Dr. Jim Loehr wrapped up the Summit’s first ‘Inactivity has increased 28 percent over the past seven years,’ Tom Cove said. ‘We need to build a culture ... based on fun sports activities.’ day with insights into how the tennis and sports industry can remain relevant to today’s athletes and culture. “There is a lot of competition for kids’ participation in sports and activities,” Loehr said. “Tennis must do a better job of adwww.tennisindustrymag.com 2015 Tennis Summit dressing parents to let them know how tennis is different than any other sport. How do we accelerate tennis learning? How do we make tennis friendlier? How do we make learning tennis more fun? How do we awaken the world to the value of tennis in life?” Loehr said the industry needs to do a better job selling tennis to parents, noting several points that work in tennis’s favor, including how the sport provides a full-body workout, exercises the brain, can be played for a lifetime, and helps to make a better, more fully functioning person. The second day opened with Emmy Award-winning TV sportscaster Ted Robinson, who offered his take on the importance of tennis in today’s society and on what tennis can Dr. Jim Loehr ‘Tennis must do a better job of addressing parents to let them know how tennis is different than any other sport,’ said Dr. Jim Loehr. learn from other sports. “Tennis is unique in that some of the greatest players still talk about tennis and are great ambassadors for the sport,” he said. To bring more spectators and participants into the sport, Robinson said technology was vital, especially for embracing millennials through digital content. “Be proud of tennis,” he said. “It’s a phenomenal activity.” Life Time Fitness founder and CEO Bahram Akradi, named Tennis Industry magazine’s “Person of the Year” for his company’s commitment to tennis, explained why tennis has been a wise investment for his business and how he is looking to help the sport grow through his facilities. Life Time is the largest operator of indoor courts in the U.S. “Tennis courts change the space from a fitness club to a country club,” Akradi said. “If there’s any chance to put in tennis courts, we will. Tennis is here to stay, and we plan to grow it at every opportunity.” The USTA’s chief executive of Community Tennis, Kurt Kamperman, led a panel discussion and Open Forum on the challenges and opportunities of growing tennis at the recreational level. Panelist included Dan Santorum of the PTR, John Embree of the USPTA and Dr. Paul Lubbers, senior director of coaching education and performance for the USTA. “Millennial parents want more local sports, shorter play formats, and non-elimination formats,” Kamperman said. “We’ve got senior players covered, but we still have work to do with youth players and getting them into the game.” Peter Burwash, a former pro tour player and founder of the Peter Burwash International tennis management company, discussed lessons he learned in his personal and professional life and how they can apply to growing the sport. A good leader, he said, has certain characteristics: enthusiasm, great creativity, expanding your horizons, empathy and appreciation. “The strongest leaders are lifetime learners,” he added. Immediately following the Tennis Summit, on March 24 TennisIndustry May 2015 From left: John Embree, Dan Santorum, Dr. Paul Lubbers and Kurt Kamperman 18-19, top tennis facility managers and consultants shared their knowledge and experience at the third annual Tennis Owners & Managers (T.O.M.) Conference, also presented by the TIA. Coaching legend Nick Bollettieri, who received the highest honor in tennis last July when he was inducted into the International Tennis Hall of Fame, spoke at a lunch kicking off ‘Be proud of tennis,’ said sportscaster Ted Robinson. ‘It’s a phenomenal activity.’ the T.O.M. Conference. “Keep your mission top of mind at all times,” he told the crowd, “and don’t be afraid to fail—it’s critical to success.” “As a follow-up to both the Tennis Summit and the T.O.M. Conference, we’re meeting to outline a plan that we hope will go a long way to achieving transformational change within this industry,” said the TIA’s de Boer. “These conferences examined the industry and our sport, and where it’s headed, and helped to define ways to ensure growth. We want to make sure we’re on the right path for the long-term.” • The TIA plans to present its annual Tennis Forum on Aug. 31 at the Grand Hyatt in New York City, as the US Open begins. Details for 2016 tennis industry events will be announced in the near future. Visit TennisIndustry.org for more information. www.tennisindustrymag.com Footwear Kicking It Up Becoming a shoe expert will boost your store’s sales and your customers’ loyalty. T By Bob Patterson he growing trend in tennis shoes is lighter weight for increased speed and maneuverability. Manufacturers are accomplishing this using lighter materials, less layers and a profile that puts the foot closer to the ground. According to tennis shoe manufacturers, as the game has progressed to a hard-hitting slugfest, the need for speed has never been greater. But as with most things in tennis, not every player has the same needs. As a retailer, it’s important to keep abreast of trends to ensure your inventory is relevant, but you also need to assess your overall inventory needs. While it is definitely true that today’s game is faster, we must not forget that tennis appeals to a broad audience. In my “old man” USTA League, speed is measured with a calendar, so comfort and stability are the characteristics that are most important to us. Just like there is no “perfect” racquet for everyone, the same is true for shoes. Knowing your customers and your inventory will ensure your sales grow, inventory turns and your customers are satisfied. Make sure you have a wide selection that appeals to a broad range, but tweak your inventory so it fits your customer profile. If the majority of your customers are seniors, then you’ll want to skew more styles to comfort and stability. On the other hand, if juniors are your base, you’ll want to stock more shoes for durability and speed. Just like fitting a racquet to a player, knowing what shoes work best for each player will take some education, but the effort will pay dividends. Shoes must be fitted to the foot shape, the style of play, the court surface and then prioritized to the importance of the individual’s preference. Some players may choose to give up a little cushioning and comfort for a lower profile and lighter weight. Others may want stability above all else, so choosing the right shoe and the right fit is vital to having a satisfied customer. It’s About the Fit We often see references to pronated, supinated and neutral 26 TennisIndustry May 2015 foot types, and this is often used as the basis for shoe selection. Several of the experts we interviewed say that while this is very true for running shoes, it has little reference to tennis. Unlike running, a tennis player is moving in all directions, so most tennis shoes are designed to be foot neutral. The Wilson design team explains, “In tennis, feet move in all directions, especially laterally with a lot of start, go and breaks. Players also tend to be on their forefoot most of the time to be more reactive. Players are often encouraged to add orthotic insoles versus buying by a foot type, as you would do in a running shoe. Pronation control could create discomfort on the push back for example, or supinator products could enhance ankle twists.” The toe box is another area of fit that is important, especially to aggressive competitors. Again, balance is the key. The forefoot needs support but a toe box that is too tight will cause discomfort. Fitting Your Customers So how do you know how to fit your customer? Unfortunately you can’t have a shoe demo program like you do with racquets, but you can go through a similar process right on the sales floor. Have the customer try on several different shoes in the store. Have them do some quick starts and stops, as well as lateral movements mimicking court movements. Get their assessment of how they feel in the shoe. Of course, the first order of business is to make sure you know your inventory. Knowing the nuances of the fit and make-up of each shoe is vital to helping your customer find the right fit. Listen to what your customers say about each and recommend the next model for them to try just as you would in the racquet demo process. Taking the time to become the shoe expert will not only make your customers have more confidence in their purchase but will also lead to more sales and more repeat business in the future. • P U T I E V R E S Borna Coric (CRO) / 2014 ATP Star of Tomorrow Awa rd *The youngest player in Top 100 The VCORE Tour F adds 6%* more speed to your serve with Aero Fin Technology. *Compared to conventional model. Tested by Yonex. NEW w w w. yon e x u s a .com f ac e boo k . c om / YO N E XT E N N I S t w i t t e r.com / @ yon e x _t e n n i s www.tennisindustrymag.com YONEX professional players may play with a customized racquet with different specifications than the model displayed. May 2015 TennisIndustry 29 Strings The Evolution of Poly Strings A panel of string manufacturers helps sort through questions about poly, co-poly and who should play with them. T By Bob Patterson here is no doubt poly strings are popular with everyone from top touring pros down to junior and recreational players. Along with that popularity, there seems to be an equal amount of confusion. What is the difference between “poly” and “co-poly”? What tension should I use? Is poly a good string choice for me? The questions seem unending. So we set out to get some answers from the top manufacturers of poly strings. properties (softer, more elastic, better tension maintenance, etc.)” than are found in the base poly. Steve Crandall of Ashaway explains it this way: “Co-poly is a marketing term for poly strings with some additives in the polymer formation to modify the polyester’s negative properties.” Crandall also adds one tidbit that should not be overlooked. “No matter what additives are used,” he says, “the resulting string is much stiffer and less elastic than any other type of tennis string.” What’s In a Name? What Are the Benefits? The confusion seems to start in the name. Originally called “polyester string” (yes, the same material your leisure suit was made from if you are as old as I am), they are now referred to as simply “poly” or “co-poly.” So what’s the difference? The experts are fairly unanimous on this one. A “poly” string generally refers to a monofilament made from a single polymer called polyethaleneterephthalate (PET). Other polymers are also used such as PTT and PBT, according to Evan Specht, director of operations at Diadem Sports. Tom Parry of Pacific relates the confusion of poly/co-poly to the similar confusion of what is “synthetic gut.” “Synthetic gut is simply a marketing term that became an accepted description of an advanced nylon string,” Parry says. “Essentially, both in their respective ways are derivatives of the same originating materials and compositions—nylons for synthetic guts and plastics for poly. We see higher grades of materials being used in both types, allowing for numerous differences in performance characteristics, as well as more complex manufacturing processes.” “Co-poly” is generally referred to as this same string with other additives. Hunter Hines with Dunlop explains that additives are included in the mix to “bring about different physical 28 TennisIndustry May 2015 So now that we know what it is, what are the primary benefits of this type of string to tennis players? Our panel generally agrees that durability and spin generation are the key components, although not all see it exactly alike. Both Parry with Pacific and Josh Newton of Babolat point out a key ingredient needed for spin—player technique and skill. “You must already possess sufficient technique and racquet-head speed in order to get more spin from a poly or co-poly string,” Newton says. Parry elaborates that the potential for spin is there, but a player will see the full benefit only when the “head speed and technique are there.” Parry provided the chart (opposite page) to illustrate the variations in the string and ball interaction with the various string types. As you can see in the illustration, “See how each type has its own bending curve, as well as how the ball energy is lessened as you go from gut to poly.” Hines points out one often overlooked benefit: “The strings never seem to move, and rarely need adjusting, even at lower tensions. Of course, poly strings do move on impact, but are better at snapping back into place between shots.” This snap-back seems to be the key ingredient to spin generation. Recent tests with high-speed video and tracking www.tennisindustrymag.com software shows that the snap-back generates the spin, but as our panel points out, it takes a lot of racquet speed at impact to move the stiffer strings in order for them to snap back and generate the spin players are looking for. Durability is also misunderstood for most people. Yes the string is more durable in that it doesn’t break as quickly as other materials. However, the string does lose resiliency much faster than other materials, so if the player is not a frequent string-breaker, the durability is of no consequence. Newton points out, “Poly/co-poly strings lose tension incredibly fast, both statically (after stringing but before playing) and dynamically (while playing). Therefore they need to be replaced very frequently, or else you will lose control and power.” This could be the reason top touring pros go for a “fresh” racquet on every ball change (nine games). John Elliott of YTex says poly/co-poly strings need to be restrung every two to eight hours of play depending on the density of the string pattern, the type of string and the gauge. Who Should Use Poly/Co-Poly? Are poly/co-poly strings suited for all player types and skill levels? Most of our panel agree that poly/co-poly strings are best suited for skilled players who can generate the necessary racquet-head speed to flatten out the ball on impact. However, Specht says, “I think a well-made co-poly could be suited for anyone. I think if you have a soft co-poly that also increases spin, you have a win-win.” Hines says, “If you are not a string-breaker and/or a spin player, I’m not sure you’d get much benefit out of poly/copoly strings. The average recreational player would be wise to really weigh the options, as there are certainly drawbacks to poly/co-poly strings—especially for players who are prone to arm trouble or need more power and depth on their shots.” Newton adds, “Most recreational players, including competitive juniors, do not possess the ability to get the spin benefits from poly/co-poly strings, and their games and often their bodies suffer from the down sides of poly— stiff, low power, poor tension holding.” He explains that to get the full snap-back effect to create spin, the player must first be able to move the stiffer string in order for it to snap back and only the top-level players have the ability to do so. What’s Next? So, what does the future hold for poly/co-poly string? Although most agree that poly/co-poly strings are bestsuited for a small segment of the market, they also think they are with us to stay. Most feel companies will continue to develop new constructions and additives to decrease the problems of quick tension loss and stiffness. “My feeling is the drive is to make the strings more www.tennisindustrymag.com playable, powerful and have more spin potential, in an effort to make them more usable by a wider range of players,” Elliott says. “Unfortunately, poly/co-poly strings have limitations in these categories due to their molecular make-up.” Hines adds, “There is a generation of younger players in the game who have only ever played with polyester or co-poly strings, so I think it’s more ingrained in the market than ever.” Most agree that hybrids will be a big part of the advancement. “I think with today’s fast-paced, ‘knock the cover off the ball’ attitude and new stroke production being taught, poly is here to stay,” says Parry. “Hybrids are going to rule as players are realizing they can tweak more and more their performance using different strings.” Several of our panel members say we will be seeing more hybrids in the future, including poly/poly hybrids. Crandall says he thinks there is not a lot of room for technical developments of co-polys, but he sees “the future going to other polymers, filament designs, and physical structure.” • May 2015 TennisIndustry 29 Solid Solutions These outdoor facility winners are excellent examples of hard-court construction. Regency @ Monroe Monroe, N.J. (Nominated by Halecon Inc.) General Contractor: Halecon Inc. No. of Courts: 6 Surface: California Sports Surfaces Lighting: LSI Lighting Nets, Posts, Cabanas: Har-Tru Sports 30 TennisIndustry May 2015 www.tennisindustrymag.com Distinguished Facility-of-the-Year Awards T he majority of the nine outdoor hard-court winners of the Tennis Industry/ American Sports Builders Association distinguished Facility-of-the-Year Awards for 2014 are located in the eastern part of the country, with one in Tennessee and one in Arizona. Two of the projects used a post-tensioned concrete base, while the rest are asphalt. The six asphalt courts, in two abutting batteries, at Bishop Feehan High School in Attleboro, Mass., were about 20 years old and had significant cracking. After the fence, net posts and concrete footing were removed, the asphalt was pulverized and blended with base materials to a depth of about 8 inches. The asphalt surface was installed in two courses and a new fence was installed during the curing time. The owner provided a basic sketch and concept for the upgraded Gene Clayton Tennis Center at Methodist University in Fayetteville, N.C., then the contractor filled in the specs and design details and oversaw demolition of the old courts and construction of the new facility. Because the base stone under the existing courts was insufficient, the asphalt was pulverized then 4 inches of new stone was added to provide a stable base. The new courts, which also have lines for Youth Tennis, are home to the university’s Professional Tennis Management program. At Mino Park in Boca Raton, Fla., the contractor was tasked with demolishing the existing tennis courts, basketball courts and hitting wall, then re-graded and compacted the site, put down new asphalt and installed two new tennis courts, two basketball courts, four pickleball courts and a practice tennis court. The project also included concrete curbing and adjustments to the existing fence. When work began on redoing the eight courts at Prince George’s Community College, it was discovered that the original courts were built without a stone base. After a quick meeting, the contractor came up with a cost-effective solution to refurbish the courts, which included filling existing cracks, installing paving fabric then 3 inches of stone dust, adding asphalt, then the acrylic color system. The results, achieved through assistance from the USTA, are seven new 78-foot courts and two 36-foot courts. Since the opening of the new facility, the college will have a new tennis team and host multiple events, including Youth Tennis events. The project at Regency@Monroe in New Jersey resulted in six new cushioned hard courts, complete with lighting, court cabanas, walking paths and more. To improve drainage at the site, a new French drain was installed with decorative stone on top. The site for the new tennis facility at Richard Stockton College in the New Jersey was virgin woods and needed to be cleared of oak and pine trees, then clay-like material had to be excavated and disposed of, and the site was backfilled with stable material, all while fighting heavy rains. But the result is a new college facility with two batteries of three and four courts each, plus a stadium court with spectator seating. The courts are all connected by a series of 8-foot-wide walkways. The three asphalt courts at Troon Country Club in Scottsdale, Ariz., had structural and age issues; the courts had been covered with a rolled turf system and acrylic infield system that was failing. A full demolition and redesign was not feasible, so the contractor designed a post-tensioned concrete overlay system. One major obstacle was the elevation changes—existing grate drains had to be removed then reinstalled to match the higher elevation, as did light poles, junction boxes and gates. New pavers were installed at each court entrance to match the new heights. The two new courts for the varsity tennis team at the private University of the South in Sewanee, Tenn., required retaining walls to be built around the courts, since there was not enough room to taper out from the site due to the close proximity of a neighboring golf course. Fill dirt was brought in to bring the courts up to grade, and the fence was built into the retaining wall. When Hurricane Sandy hit the Connecticut coast, it ruined the six asphalt courts at Weed Beach Park in Darien. To guard against future storm damage, the new courts, in two batteries of three courts each, were raised by 2 feet and built with post-tensioned concrete engineered to withstand extreme weather. The grade was raised to allow runoff from the courts to pitch into the town storm drainage system. The project also included the backboard practice area. —Peter Francesconi • www.tennisindustrymag.com May 2015 TennisIndustry 31 Distinguished Facility-of-the-Year Awards Bishop Feehan High School Tennis Facility Attleboro, Mass. (Nominated by Boston Tennis Court Construction Co. Inc.) General Contractor: Boston Tennis Court Construction Co. Inc. No. of Courts: 6 Surface: Nova Sports USA Nets, Posts, Center Straps, Anchors: J.A. Cissel/HarTru Sports Gene Clayton Tennis Center at Methodist University Fayetteville, N.C. (Nominated by Court One) General/Specialty Contractor: Court One No. of Courts: 8 Surface: Sealmaster Lighting: LSI Industries Net Posts: Har-Tru Sports Mino Park Boca Raton, Fla. (Nominated by Welch Tennis Courts Inc.) Specialty Contractor: Welch Tennis Courts Inc. No. of Courts: 2 Surface: California Products DecoColor Nets, Posts: Welch Tennis Courts Inc. Backboard: Bakko Backboards Prince George’s Community College Tennis Facility Largo, Md. (Nominated by American Tennis Courts Inc.) General Contractor: American Tennis Courts Inc. Architect/Engineer: LaSota Engineering No. of Courts: 9 Surface: Latex-Ite International Lighting: Musco Lighting Nets, Posts: Douglas Sports Equipment Richard Stockton College of New Jersey–Barlow Athletic Complex Tennis Facility Galloway, N.J. (Nominated by American Athletic Courts Inc.) General Contractor: American Athletic Courts Inc. No. of Courts: 8 Surface: California Sports Surfaces Windscreen: Aer-Flo Nets, Posts: Athletic Connection 32 TennisIndustry May 2015 www.tennisindustrymag.com Troon Country Club Scottsdale, Ariz. (Nominated by Sunland Asphalt/Sunland Sports) General Contractor: Sunland Asphalt/Sunland Sports No. of Courts: 3 Surface: California Sports Surfaces University of the South Sewanee, Tenn. (Nominated by Baseline Sports Construction LLC) General Contractor: Baseline Sports Construction LLC No. of Courts: 2 Surface: Nova Sports USA Windscreen, Nets, Straps: Putterman Athletics Posts: Athletic Connection/Edwards Weed Beach Tennis Park Darien, Conn. (Nominated by Cape & Island Tennis & Track) Specialty Contractor: Cape & Island Tennis & Track No. of Courts: 6 Surface: California Sports Surfaces Nets: Har-Tru Sports Posts: Douglas Industries For details on the 2015 Outstanding Facility-of-the-Year Awards, contact the ASBA at 866-501-ASBA or [email protected], or visit www.sportsbuilders.org. www.tennisindustrymag.com May 2015 TennisIndustry 33 Tips and Techniques Readers' Know-How in Action Mounting it right-side up In a stringing frenzy, it's easy to just grab a racquet and mount it on your stringer. However, if for some reason you need to check the specs printed on the frame and it's been mounted upside down, you have to stand on your head to see the information. So I have developed the habit of making certain that I mount each racquet with the printed specs facing up so I don't have to take extra time figuring out the information. 5 sets of Luxilon Savage White 127 to: Terry Boyle, Highlands Ranch, Colo. Switching from starting clamp to machine clamp I do most of my string jobs using twopieces of string, employing a starting clamp when starting the crosses instead of a starting knot. When it comes time to tie-off the crosses at the head, I recommend re-pulling the top cross before removing the starting clamp 34 TennisIndustry May 2015 and applying the machine clamp. That is, don’t just apply the machine clamp, and then release the starting clamp. In special cases, you may have to use a starting clamp instead of a machine clamp on the mains, too, and here again I recommend re-tensioning the string before removing the starting clamp and applying the machine clamp. I find that re-pulling the string previously held with the starting clamp before tying the knot gives more consistent string tensions. 5 sets of Babolat Origin 17 to: Luis De Santis T., Venezuela Alternative to silicone I have never been a fan of injecting silicone into a racquet handle, mostly because I know that removing it will be a bear if it doesn't work out. Instead, if I am looking to add weight inside the handle I use hot- melt glue and lead. I purchase a 5-pound lead ingot from my local hardware store (lead fishing weights are illegal in my area) and I cut small pieces off of it with a diagonal cutter. [Editor’s note: Be careful handling lead, as it can cause lead poisoning and, if disposed of improperly, can enter the environment.] After popping open the trap door on the butt cap, I stuff a cotton ball into both sides of the handle and put in enough hot melt glue to cover the cotton. Then I insert a piece of lead and then another squirt of hot melt glue. Repeat until the desired weight is reached. If I am asked to remove this material, I usually can just yank it out with needle-nosed pliers. But if that doesn’t work, all I have to do is heat the handle with a hot-air gun (same as used for heat-shrink tubing), and it all comes out easy as pie. An ad- www.tennisindustrymag.com ditional advantage to hot-melt glue is that it sets in minutes. 5 sets of Gosen Tec Gut Pro 16 to: Ed Goldzweig, New Hyde Park, N.Y. Protecting worn grommets I have been stringing tennis racquets for years and have been protecting the grommets with a leather pad. Just recently I built a new addition. It is a 5/8-inch rubber hose glued to a 3/4-inch wood dowel. It sits on a small base and I push it with my thumb so as to cause the string to go into the grommet at nearly a 90-degree angle when tensioning. I just purchased the Wise 2086 tension head complete with a foot control, which makes it easy to have a hands-free operation. This is not a requirement though. It takes all of a second or two to position this protective device, and it is used only on the last four main strings on each side. I tell my customers when they come in for a string job about building this tool to protect their grommets and they appreciate it with their loyalty. 5 3-packs of Wilson Profile Overgrips to: Dr. Carl Love, Albany, Ore. Making room for tubing Our tennis pro had been shearing off his poly strings (18 gauge mains) at the top of the frame within a week or two. I wanted to install tubing in the center 12 mains, but the tubing was too big for the grommets. I took out the top center 12 main grommets with an RAB grinder and replaced them with 3.7mm Fittex grommets, which will accept the tubing. This extended the string life to eight weeks before the cross strings broke. 5 3-packs of Head Prestige Pro Overgrips to: Don Howe, Chester, N.Y. Burn Notice Everyone knows the dangers of www.tennisindustrymag.com burning the string while pulling the crosses through the mains, but don’t forget that you can burn the string when pulling strings through blocked holes, or holes with an anchor string. Unfortunately, there is no “fanning” procedure to prevent burning the blocking or anchor string, as there is with the mains and crosses; you just have to pull the loose end through slowly enough to prevent damage. Also, if you use a knot such as the close-quarters knot, where the loose end presses up against other strings, pulling the loose end through too quickly can burn the tie-off and/or anchor strings. Again, go slowly. 5 sets of Ashaway Crossfire ZX 17 to: L. Hodges, Apple Valley, Calif. —Greg Raven • Tips and Techniques submitted since 1992 by USRSA members and appearing in this column have all been gathered into a searchable database on www.racquettech.com, the official member only website of the USRSA. Submit tips to: Greg Raven, USRSA, PO Box 3392, Duluth, GA 30096 or email greg @racquettech.com. May 2015 TennisIndustry 35 Your Serve Fix Your Delivery! A Youth Tennis expert says when it comes to bringing tennis to kids, “hitting” and “rallying” are very different. By Ellen Miller I hear a lot of inane comments about 10 and Under Tennis: It shouldn’t be mandatory; the balls are too slow; competition is being watered down; the courts are too small and kids can’t keep the ball in play. That last comment is my favorite, something I hear from uninformed parents: My child needs to move to a full court because he can’t keep the ball in the (36-foot) court. (I tell them to ask their pro to teach their kid topspin.) We seem to have these resistance fighters battling this innovative Youth Tennis movement, but for what? We have a Youth Tennis program that is actually a boon to our industry. Kids are learning and having fun. What’s wrong with that? So, if not for this, what would we have in its place? Well, I’ll tell you, because I’ve had to endure it. During a recent visit to the Northeast, I witnessed—at two separate clubs—two of the worst youth lessons I’ve ever seen. In one, the boy (maybe 8) could barely hit the yellow balls back and had no movement skills—likely because he didn’t need any with the feed-the-balldirectly-to him methodology of this illpaced lesson. After he hit about 15 balls (mostly sideways), the coach said, let’s work on inside-out forehands. What!? Just hitting the ball over the net should have been the goal. Had I been able to, I would have done my alley rally with the boy using red balls (which were sitting in a basket next to the court, btw), then progressed to a short-court rally and just seen what he could do. No doubt he would have had more fun and success in five min- 36 TennisIndustry May 2015 utes of rallying with me than he did in an hour with this out-of-touch coach. In the second lesson, I watched a pro feeding seven yellow balls in a row to a single kid who couldn’t hit anything back. In the meantime the other five kids ranging in age from 5 to 11 were just standing on the sidelines, looking around aimlessly. Is this what dissenting coaches want to maintain? A status quo that is designed to drive kids away? As a teacher I spend a great deal of time observing how kids learn. One common theme I see is what many in education call “discovery learning”— kids learn by doing. That learning takes place when students are placed in problem-solving situations that force them to draw on their own experiences and knowledge as they interact with their environment. The teacher becomes the facilitator, not simply the “transmissionist” of information. (On the tennis court, this old-school “transmissionist” is the cart-loving coach who spews balls along with instructions.) High-performance coaches will tell you our best junior players are adept problem-solvers, always adapting, making key decisions. What if we let the kids in on the action? Let them feed balls to each other and put a rally together; let them work with a partner on athletic development; let them develop games they would like to play as a group? We did this for a 10 and Under competency video that I was in with another coach, Rita Gladstone. The day of the shoot, we grabbed kids from our camp and they learned as they went. Many were playing tennis for the first time. It may not have been perfect, but they all got it. So, what’s so bad about that? For a coach, it requires some lesson organization and a bit of trial and error, but most likely it scares the coach because he or she has to loosen control over the group. But take that chance. The results will surprise you. This type of learning shows the kid that the teacher believes in him—that he can be responsible enough to a) help someone else learn and b) be a team player. It’s a powerful motivator. Since I’ve been using the 10 and Under kid-centered, learn-by-doing methodology, I can’t go back to the other way. Sure, I do some hand tossing and racquet-feed drills from time to time, but only when the drills are too advanced for the kids to execute themselves. I like to let the kids work together, and they like that more than they like working with me! “Hitting” and “rallying” a ball are two very different things. The coach-fed ball randomly gets “hit” back; the partnerrallied ball gets finessed so it stays in the court at a speed and depth that will improve the chances it will come back. Two very different things. Two very different ways of looking at Youth Tennis. Which path do you want to take?• Ellen Miller is certified by the PTR, USPTA and USTA High Performance and has a master’s degree in elementary education. A former player for Rice University, she is a Youth Tennis workshop faculty member. She also is Tennis Industry magazine’s 2014 Grassroots Champion of the Year. We welcome your opinions. Please email comments to [email protected]. www.tennisindustrymag.com