Tata Communications Gains Next-Generation Flexibility with Rapid

AMDOCS CUSTOMER SUCCESS STORY
Tata Communications
Gains Next-Generation Flexibility
with Rapid Upgrade from
Cramer 6 to Amdocs OSS 8
in India
“Next-generation network readiness is vital to Tata Communications:
upgrading to Amdocs OSS 8 enables easier support for all-IP
networks, and the Amdocs team worked with us through a smooth
upgrade process in a professional and efficient manner.”
JOHN LOCKE
GROUP CIO, TATA COMMUNICATIONS
AMDOCS CUSTOMER SUCCESS STORY
TATA COMMUNICATIONS
EXECUTIVE SUMMARY
Tata Communications Limited (TCL), part of the world-renowned Tata
Group, is a leading provider of international telecommunications and
innovative value-added services across the globe. For more than five
years, Tata Communications has relied on the Amdocs OSS, gaining
high efficiency at a low total cost of ownership (TCO). To keep its
ORGANIZATION AT A GLANCE
Company: Tata Communications
(part of the global Tata Group)
Headquarters: Mumbai, India
Web site:
www.tatacommunications.com
Employees: 7,750
Services: Full suite of world-class
communications solutions including
connectivity and managed services
internal systems on the leading edge and ensure the provision
of world-class capabilities that scale as its customers grow, Tata
Communications planned to upgrade from Cramer 6.3 to the latest
version, Amdocs OSS 8. Tata Communications chose Amdocs
OSS System Integration Services to provide a timely, smooth
migration. Amdocs OSS 8 enhances Tata Communications’ ability to
effectively manage its network capacity, while TCO remains low. At Tata
Communications, Amdocs OSS 8 establishes a next-generation
environment that speeds time to market for new services. Among the
many advantages of OSS 8, Tata Communications will have increased
visibility into resource usage and greater proactive control over service
levels..
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© Copyright 2012 Amdocs. All Rights Reserved.
AMDOCS CUSTOMER SUCCESS STORY
TATA COMMUNICATIONS
Tata Communications Limited (TCL), part of the world-renowned Tata Group,
is a leading provider of international telecommunications and value-added
services across the globe. Tata Communications leverages its advanced
solutions capabilities and domain expertise across the globe and pan-India
networks to deliver managed solutions to multi-national enterprises across the
globe. Delivering a New World of Communications, Tata Communications also
has a leadership position in emerging markets.
Tata Communications’ depth and breadth of reach in emerging markets
includes leadership in Indian enterprise data services, leadership in global
international voice, and strategic investments in South Africa (Neotel), Sri Lanka
(Tata Communications Lanka Limited), and Nepal (United Telecom Limited).
Tata Communications India provides a full suite of connectivity and managed
services including VoIP, wire line and wireless, content delivery services,
Web portal and Web hosting, collaboration and conferencing services, and
managed security services, to name just a few.
The Tata Global Network includes one of the most advanced and largest
submarine cable networks, a Tier-1 IP network, with connectivity to more than
200 countries across 400 PoPs, and nearly one million square feet of data
center and colocation space worldwide. For more than five years, Tata India
has relied on the Amdocs OSS, gaining high efficiency at a low TCO.
“The Amdocs OSS Solution has been reliable and efficient for many years, and
we wanted to continue to gain these advantages by upgrading from Cramer
6.3 to the latest version, Amdocs OSS 8,” said John Locke, Group CIO, Tata
Communications.
Planning for next-generation capabilities
Tata Communications chose Amdocs OSS System Integration Services to provide
timely, accurate, smooth migration. Tata Communications was already relying on
maintenance and support from Amdocs Product Support and recognized the
value of Amdocs’ years of experience with OSS environments and issues.
“Amdocs’ familiarity with Tata Communications’ environment and the Amdocs
team’s experience with other upgrades gave us confidence in undertaking this
major initiative,” continued Mr. Locke
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CHALLENGES & GOALS
• Leading provider of
telecommunications and value added communications services
aimed to remain in the
forefront with a next-generation
operational support systems
(OSS) environment
• Complexity of backend systems
required high degree of integration
expertise
• Smooth, rapid migration was
required for business continuity
at Tata Communications and
across its customer base
SOLUTION
•
Upgrade from Cramer 6.3 to
Amdocs OSS 8.0 as foundation
to compete in next-generation
networks and deploy systems in
the next-generation space
(including Internet Protocol
version 6—IPv6)
• Engage Amdocs OSS System
Integration Services to ensure
timely, accurate, smooth migration
• Completed the entire migration
in just 7 months with only 16 hours
of migration downtime
RESULTS
•
•
Ensures next-generation
capabilities to speed time to
market for vital services
Establishes next-generation OSS
environment for new capabilities
including IP inventory
management, IPv6 support, and
SOA-enabled architecture
• Ensures that network efficiency
remains high while total cost of
ownership (TCO) remains low
© Copyright 2012 Amdocs. All Rights Reserved.
AMDOCS CUSTOMER SUCCESS STORY
TATA COMMUNICATIONS
In addition, with the new Amdocs OSS in place, Tata Communications
plans to take advantage of new features such as Amdocs Class of Service
capability, which enables allocation of capacity for IP-based services as
they are fulfilled. This will help Tata Communications maintain better
visibility of resource usage and attain greater proactive control over
service levels. Enhanced capabilities for IP and MPLS (Multiprotocol
Label Switching) network modeling are also provided in Amdocs OSS 8.
Looking ahead, Amdocs OSS 8 lays the groundwork for the deployment of
other new modules and Tata Communications has the option for Amdocs
Route Finder (for automatic circuit route determination) and Amdocs
Class of Service Manager (for capacity management and traffic partitions).
TECHNICAL ENVIRONMENT
•
Amdocs Products: Amdocs OSS
8 comprised of Amdocs Resource
Manager, Amdocs Network
Inventory Packs, and Amdocs
Class of Service Manager
• Amdocs OSS System Integration
Services
• Integrations: Integrations to
Trouble Ticketing and Fault
Management systems
• Operating System: AIX 6.1
“Next-generation network readiness is vital to Tata Communications, and
Amdocs OSS 8 enables easy support for all-IP networks,” concluded Mr. Locke.
Rapid, seamless upgrade
The upgrade to Amdocs OSS 8 required custom integrations to approximately
six back-end legacy systems at Tata Communications. Among other
integrations, the upgrade also called for the porting of the Amdocs OSS Suite
Service Assurance Adapter to integrate with Assurance Systems.
Even with this complexity, the entire migration was accomplished in seven
months with only 16 hours of downtime for the migration.
As part of the migration effort, Amdocs performed a data cleansing process
to enhance the quality of the inventory data. Operational efficiency, planning
processes, fulfillment processes and service assurance will all be positively
impacted by this improvement..
Results and benefits
Amdocs specializes in ensuring that its clients’ IT systems deliver a consistent
customer experience across all touch-points. Making sure that every
technology component is working effectively and is smoothly integrated
with other system components is key to achieving this goal, and this was
the focus of the Amdocs team during the rollout of Amdocs OSS 8 for Tata
Communications.
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© Copyright 2012 Amdocs. All Rights Reserved.
AMDOCS CUSTOMER SUCCESS STORY
TATA COMMUNICATIONS
The upgrade to Amdocs OSS 8 enhances Tata Communications’ ability to
effectively manage its network capacity, while total cost of ownership (TCO)
remains low. At Tata Communications, Amdocs OSS 8 establishes a next
generation environment that speeds time to market for new services. Among
the many advantages of OSS 8, Tata Communications will have increased
visibility into resource usage and greater proactive control over service levels.
“Tata Communications is known for the innovative services and support it
provides to its business customers’ enterprise solutions, and we keep our
internal systems on the leading edge to ensure that we can provide worldclass
capabilities that scale as our customers grow,” stated Mr. Locke.
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© Copyright 2012 Amdocs. All Rights Reserved.