Food Safety

About Us
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Leading provider of specialized brand protection services
Privately held company founded in 1986
Headquartered in Charlotte, NC
Operations throughout the U.S. and Canada
Services
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Auditing
Brand Integrity
Customer Experience
EcoSensitive®
Pest Prevention
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Food Safety
Employee Health & Safety
Operational Excellence
Quality Assurance
Training & Certification
Industries
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Agricultural
Commercial Buildings
Distribution & Logistics
Education
Food Processing
Foodservice
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Health Care
Hotels & Resorts
Manufacturing
Restaurants
Retail Merchandise
Supermarkets
2013 North American Service Locations
Why do many of the nation’s leading brands outsource audits?
Labor..Expertise...Benchmarking….Objectivity…Technology….Focus
Labor / Technology
•Turnover / Training
•Quality people hard to find
• Cost of benefits
•Travel costs
•Workers comp costs
• State of the art technology (software / hardware upkeep and cost)
Steritech has a team of 250+ highly trained Quality Management
Specialists already placed strategically throughout North America
Objectivity and Bias
•Inherent risk Involved with “fox watching hen house”
•Internal teams often “incentivized” based on outcome of audit
•Pressure from colleagues / internal relationships
•Lack of “outside” perspective
Steritech’s Quality Management Specialists have no vested interest in the
outcome or rating of a restaurant. They would not be under any pressure to
provide assessments that are anything but 100% accurate and factual. They
bring to the table best practices from other leaders in the industry.
Level of Expertise
•Most internal consultants are not food safety or auditing experts
•Lack of continuous calibration and auditor competency
•Perception of “corporate auditor/consultant”
•Limited ability to bring in best practices from other leaders in the industry
Steritech’s Quality Management specialists are all food safety and quality
assurance experts…each holding their CP-FS through NEHA. Steritech’s
focus is on auditor competency and on-going training. Store managers and
franchisees view our team as “experts” in what we do which gives them a
higher level of confidence. We are able to bring to the table best practices
from companies like TARGET, YUM!, Chick-Fil-A, Five Guys, Panera, etc.
Focus
•Wide variety of roles/responsibilities
•Focus is often on sales, new stores openings, new product launches and
marketing initiatives
•Time restrictions prevent development of “World Class Conformity
Assessment”
•Money and Resources devoted to “other things”
Your business is “running your C-Stores/restaurants” …. Steritech’s focus is
solely on delivering world class assessments.
Some things are just best left to the experts. This applies equally to running
supermarkets and conducting conformity assessments.
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A Partner You Can Trust
Auditor
Competency
Technology
Managed
Solutions
By investing in auditor
competency, we are able to
deliver the most dependable
audits in the industry –
comprehensive, rigorous,
technically accurate
and consistent.
Our breakthrough technology,
OnBrand360™ is the industry’s
first integrated enterprise
compliance management
platform that can be
customized to your
organization, your business
processes, your needs.
Steritech’s commitment
to service excellence is
unwavering. We provide
managed solutions, taking
ownership of the design,
development, implementation
and ongoing management
of your program.
Industry Sector Certification
• Specialists are certified to work in multiple industries
• Online, written and in-field training are required for each sector
• Training culminates with in-field certification
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Quick service restaurants
Full service restaurants
Hospitality
Healthcare
Retail/Supermarket
Commercial and non-commercial food service
Certified Professional – Food Safety
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Highest credential focused on food safety
Offered by the National Environmental Health Association
Written exam plus continuing education requirements
Steritech’s Advanced Food Safety Class prepares our Specialists
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Advanced Food Microbiology
The FDA Food Code and Foodborne Illness Risk Factors
HACCP Planning and Evaluation
Pest Prevention Concepts and Inspection
Effective Communication
Conflict Management
Facility Plan Review
Our Audit Process Is Consultative And Educational
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Introduction and reinforcement of key objectives
Conduct detailed and accurate audit
Print report on site
Management debriefing
Local level corrective action
On the spot training
Data upload to secure web reporting system
- Notification to client
Technology
Audit Data Capture
Auditor can view
policy for items on
screen at all times
Reporting
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On Site Printing
Web-based Client Reporting Site
National, Regional & Local Reports
Issue Escalation & Email
Notification
• Corrective Action Logs
• Custom Report Views
• Service Records, Trends, &
Recurring Issue
Audit Reporting
• Snapshot of audit data for the current round.
− Performance Reports will analyze data per round.
− Trend Reports will analyze data for an overall view of rounds.
Corrective Action Remediation
Location Manager enters
Corrective Actions