We`re All Aflac

Transcription

We`re All Aflac

MARCH /APRIL
2015
AFLAC
EMPLOYEEMATTERS
YOU ARE OUR BUSINESS
1955-2015
We’re All Aflac
RECOVERING
IN IOWA
An active family writes
ALL AFLAC
Spotlight on Japan
AFLAC CANCER
CENTER
WELCOME TO
AFLAC
FAST CLAIMS
TURNAROUND
Celebrating 20 years
Our growing team
It’s what we do!
“We’re all committed
to working hard –
the Aflac Way.”
We’re All Aflac
In 1955, Aflac began its journey
to greatness. Today, what was
once a small, regional insurance
company operating out of fewer
than 1,000 square feet of space
rented from Columbus cottonmill owners has grown into a
company that insures more than
50 million people globally.
How?
From day one, Aflac co-founders
recognized that local talent could
be strengthened by using talent
harvested from outside those
small rooms. With every new
hire came an opportunity to expand Aflac’s reach.
Fast forward to 2015 and you’ll
see that practice continues, as
evidenced most recently as we
welcomed market trainers and
broker sales professionals into
the Aflac family.
A message from
Dan Amos, Chairman and CEO
While an influx of employees
and best practices from around
the globe continues to infuse Aflac
with a wide variety of personalities, educational backgrounds
and talents, one thing remains
constant: We’re all committed to
working hard – the Aflac Way.
Our commitment to customers is
an overarching tribute to our
co-founders, particularly through
the kind of exemplary customer
service that prompted policyholder
Nancy Schlapkohl to write,
“The checks seemed to magically
appear in our mailbox” and another customer to write, “Every
time I called, whoever answered
the phone was so nice and polite and could answer all my
questions.”
Service that our Claims department and Customer Service
Center provide is only possible
through backup from every other
department, function and location
of the Aflac family. That’s why
your own efforts are so important.
As Isaac Newton, physicist and
astronomer, said, “If I have seen
further, it is by standing on the
shoulders of giants.”
And so it is with us and our
mission to continue growing – to
realize the future our co-founders
envisioned.
Thank you for being giants.
WE’RE ALL
AFLAC
March/April
2015
Conten ts:
F EATURES
4 Dear Aflac
6 Business strategy
8 New LL&D class
Real people, real stories ...
Historic hockey win inspires success ...
Learn about Japan ...
26
20
14
10 Celebrating 20 years
12 What’s in a name?
18 Need more energy?
Thank you from the Aflac Cancer Center ...
How one letter led to an icon ...
Go to sleep ...
21 New Employees
27 All in the Family
IN EVERY IS S UE
2 Quick Clips
ON THE COVER: The Schlapkohl family returns to their active lifestyle with the help of quickly processed claims
as well as a knowledgeable and supportive Aflac agent.
Editor: Janet Burden Contributors: Janet Burden, Susan Goodsell, Somer Mason, Jon Sullivan
Art Director/Graphic Design: Robin Riley-Communicorp Photography: Jerry Ballas, Ana Brubaker, Curtis Mansell, Oz Roberts
We’re All Aflac March/April 2015
1
Quick Clips [ What’s happening around Aflac?]
Dan Amos discusses
One Day Pay on CNBC
Duck waddles the red carpet
during “Music’s Biggest Night”
to deliver the One Day Pay
message … and rocks its music!
With Aflac SmartClaim, we process,
approve and pay eligible claims in
just one day
When viewers tuned in to CNBC’s
Squawk Box Feb. 4, Dan introduced
them to Aflac’s One Day Pay.
Watch the interview, and learn about the
many ways Aflac and the Aflac Duck will be
bringing the One Day Pay initiative to life at
myAflac.com > View Archive > February.
FORTUNE
Blue Ribbon Company
Aflac’s inclusion on at least four of
five prestigious FORTUNE lists made
it a 2014 Blue Ribbon Company. We
ranked 125 on Fortune 500; 496 on
Global 500; 58 on 100 Best Companies
to Work For; and No. 1 in Insurance:
Life and Health on World’s Most
Admired Companies.
I n February, Aflac made its debut as
the first official insurance partner of the
GRAMMYs to spread the One Day Pay
message. If you didn’t catch it live on E!, go to myAflac.com and watch the Duck
rub shoulders — er, wings — with celebs in Los Angeles.
Music lovers can also enjoy an exclusive commercial-free Aflac Pandora GRAMMY
station. The first official GRAMMY music station on the Internet radio service, it
features the 57th GRAMMY Award nominees and will be refreshed throughout the
year; songs will later transition to next year’s nominees.
Connect with the Duck through social media and now Pandora at Pandora.com/GRAMMYs or by
searching GRAMMYs in the Pandora mobile/tablet app.
Dan Amos among prominent
Georgians honored by
Georgia Trend
Dan Amos was included in Georgia
Trend magazine’s 2015 list of 100
Most Influential Georgians.
Find out how Aflac’s U.S. Sales Growth
Strategy helped earn Aflac recognition at
georgiatrend.com.
2014 Aflac Workforces Report reveals voluntary benefits growth
Chronicling the evolution of employee benefits
Released in January, the fourth annual Aflac WorkForces Report shows the
number of employers offering voluntary health insurance benefits as part of their
overall benefits package grew by a 9-percentage-point in 2014 compared to 2012.
The bottom line? Benefits matter.
Review the findings at AflacWorkForcesReport.com of follow Aflac on social media.
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Aflac
Everwell
named
Digital Edge
25 Award
winner
The Aflac private health care exchange
was named a Digital Edge 25 Award
winner for 2015. The award is presented to a select group of digital achievers
whose organizations have made impressive strides toward being digital-centric.
Explore Everwell at Field Force Services >
Selling Aflac > Everwell. Read more about the
Digital Edge 25 Award at digitaledge.net.
Dan Amos honored for ethical business practices
Ethisphere magazine releases List of 100 Most Influential People in
Business Practices
Chairman and CEO Dan Amos was named by Ethisphere Magazine as one of the
100 Most Influential People in Business Ethics. It is the second time that Dan has
appeared on this list. According to Ethisphere, the award recognizes individuals
who have made a material impact in the world of business ethics and compliance.
See which of his leadership traits prompted Ethisphere
to describe Dan “an exemplar of ethical leadership” by
reading the Q4 2014 issue, or by going to ethisphere.com.
40
Black
Enterprise
Magazine recognizes Aflac
diversity efforts
Black Enterprise Magazine announced
in January that Aflac earned a spot on
its 40 Best Companies for Diversity list
for the ninth time. Citing Aflac’s diversity,
which is reflected in our workforce that
is 34 percent African-American and 27
percent African-American women, they
also noted the promotion of Teresa White
and Audrey Boone Tillman to two of
the highest posts in the company –
president of Aflac U.S. and General
Counsel, the company’s top legal position,
respectively. Also cited were programs
created to nurture and maintain Aflac’s
Wassel Lewis article featured
in Minority Business
Entrepreneur
Writes of Aflac’s commitment to a
diverse supply chain
Wassel Lewis, director, Strategic
Sourcing, wrote of Aflac’s corporate
strategies ensuring diversity in a recent
issue of Minority Business Entrepreneur.
In the article, he cites Aflac workforce
statistics that make us among the
more diverse in the nation, with nearly
50 percent of our employees being minorities and nearly 70 percent women.
Read Wassel’s
article in the November/
December 2014 issue
of Minority Business
Entrepreneur.
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2014 TOP 10
CHAMPION
Diversity Global
Magazine names Brenda Mullins
2014 Top 10 Champion
Brenda Mullins, second vice president,
Human Resources, was included in Diversity Global Magazine’s 2014 Top 10
Champions of Global Diversity list. She
was recognized as having helped develop
best practices in Aflac’s diversity and inclusion efforts.
Read more about Brenda and other
recipients at diversityglobal.com.
Audrey Boone Tillman’s move to
Aflac General Counsel reported
in Inside Counsel
Audrey Boone Tillman, Aflac executive
vice president and general counsel, was
among nine women featured in Inside
Counsel’s report on women who made
important in-house moves in 2014. The
article stresses that, while there remains
work to be done, it’s clear that women in
law are beginning to be seen on a more
equal footing.
Read about Audrey’s appointment to general
counsel at insidecounsel.com.
diverse professional space.
Read more at blackenterprise.com.
Where’s the Duck ... print? The Aflac Duck is again playing hide-and-seek with Duckprints. Find the prints
hidden somewhere in this issue and you could win a prize! All employees are eligible to play this hide-and-seek
game. Correct entries will be entered into a random drawing to win.
When you find the prints, use the Envision app you downloaded to your smartphone and scan the image. Fill out
all the information requested and press send.
If you don’t have your phone, simply email the page number and location from your computer to [email protected].
DEADLINE: April 20. Good luck!
Employee Matters
3
“Aflac has proven to be a very smart financial decision for us ...”
Above: The Schlapkohl family sticks together through good times and bad.
4 We’re All Aflac March/April 2015
When a policyholder or covered family member gets sick or hurt, Aflac pays cash benefits fast. What our
customers see is great customer service and quick payment — as if by magic — but they may not be aware that
behind the scenes all of Aflac mobilizes on their behalf to process their claim. Here, an active Iowa family feels
the power as the Aflac family pulls together.
I initially applied for the Aflac accident insurance
We were blessed that his cancer was contained and
policy because we are a very active family – hiking,
no treatment was required after surgery. The ben-
kayaking, camping – and we had two teenagers in
efits we received from the cancer coverage were a
sports. We did have our share of twisted ankles,
wonderful financial help for our family. Again, he
messed up knees and sore backs. Filing a claim with
was back in the hospital and not able to work for
Aflac was very easy, and my Aflac insurance agent,
quite some time.
Britney Goodding, was always there to help.
Aflac has proven to be a very smart financial
But then one day in July, we had a huge change in
decision for us, but more than that, the support I re-
our family when my husband fell from the top of
ceived from our agent Britney and her staff has been
the barn. He had a compound fracture of his left leg,
priceless. I will never forget Britney meeting me for
a fractured pelvis and a couple of fractured vertebras.
a cup of coffee in Iowa City after my husband’s fall. I
He was taken to the local hospital via ambulance,
was so overwhelmed in the changes that had taken
and after their first analysis, they flew him to the
place in our life, but she had all the papers lined up
University of Iowa hospital.
and was able to explain the paperwork I would need
Not only did he have all the above listed broken bones,
they also found a mass in his kidney that they thought
could be cancerous.
My husband was out of work for months. The bills
for all of the surgeries, specialists, medications,
transportation, a week in a hospital’s physical
rehabilitation, then the months of a hospital bed in
our home, wheel chairs, follow-up appointments
to get from the hospital to file the claims. Britney
then had me send them to her, and she did all the
hard work. The checks seemed to magically appear
in our mailbox.
What a pleasure to have the financial help of the
Aflac benefit checks, but also the peace of mind that
our agent’s support helped to provide me and my
family during that time. It will never be forgotten.
and physical therapy ... without the benefit checks
I hope to never have to use our Aflac cancer or
we received from our Aflac claims, I don’t know if
accident insurance policies to that extent again,
we could have done it.
but I rest easy knowing they are there if we need it.
Nancy Schlapkohl
Employee Matters
5
BUSINESS Strategy
Solving problems through
Operational
EXCELLENCE
by Teresa White
In February of 1980, a group of 26
young kids from across the nation were
assembled and tasked with challenging
the greatest hockey teams on the face
of the planet. When this team, which
many likened to the biblical underdog
David, eventually slayed its Goliath for
Olympic gold, people said it was a
“miracle on ice.” I don’t see it that way.
I see it as the expected results of a
unified commitment to excellence, a
focus on desired outcomes fostered in
an environment void of ego and pride.
At Aflac, our mission is to solve
problems. It really is that simple. We
solve problems for our customers, our
shareholders, our colleagues and even
for ourselves. In order to do this with
excellence each and every day, we
need to focus on what matters to
those we are trying to help. It’s what
Businessdictionary.com defines as
operational excellence: a philosophy
of the workplace where problemsolving, teamwork and leadership
result in the ongoing improvement of
an organization.
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In recent issues of Employee Matters,
you have read stories written by various executives about Project XYZ,
which guided us through necessary
and complicated changes in our sales
structure. The complexities and sensitivities of this project required
operational excellence, including
exceptional teamwork, dedication and
leadership. It required a laser-like focus
on outcomes because, as I like to say,
“It ain’t dog food until the dog eats it.”
In other words, if the outcome doesn’t
focus on what your customer wants,
you haven’t really solved the problem.
Of course, not everyone reading this
has an intimate understanding of
Project XYZ, but we all have our own
goals, both personal and professional,
that if achieved will satisfy the customer
and help the company grow. Success
occurs at the intersection of preparation and opportunity, and there is
opportunity at every turn here at Aflac.
The question is:
Are you prepared to do what
is necessary to capture
excellence?
As Mike Eruzione, captain of that
famed hockey team whose dramatic
win shocked the world, once said, “It
wasn’t a miracle. We weren’t lucky. It
was a process.” So, who is pushing you
to do your absolute best? Who brings
consistent operational excellence to
your projects, whatever they may
be? Are you aligning yourself with
people who care more about progress
than pride, who have a bigger work
ethic than ego? Are you focused on outcomes over accolades? That’s what we
are looking for at Aflac. That’s where
success resides.
Get excited about the
operational excellence
you achieve, and share that
excitement with others.
WOW
DID YOU KNOW?
Look at these 2014 end-of-year Claims stats!
No. of paid claims
6,250,996
HOW FAST ARE WE PAYING CLAIMS?
For Aflac Individual claims:
24,806
3,544
59
1
No. of claims paid per working day
No. of claims paid per working hour based
on typical work day
No. of claims paid per working minute
No. of claims paid per working second
So how does Aflac pay claims so fast? It’ a combination of dedicated professionals
supporting claims processing, customer education and easy-to-use online tools.
Knowing that international travelers sometimes have questions about what to expect and how to make
the most of trips, the Leadership, Learning and Development team has put the finishing touches on a
class designed to pave the road to happy travels – and to delve into the Japanese culture.
Is a trip to Japan on
your wish list?
Learn what to do when “Konnichiwa, y’all!” isn’t enough
8
Left: Brian Cook with Aflac Japan liaisons Shoko Porter,
Yu Yamada and Naoko Tramel.
Embracing the All Aflac ideal, Brian
Cook and the Leadership, Learning and
Development team collaborated with
Aflac Japan liaisons, Travel/Meetings/
Incentives and Security to create an
online class to help Aflac travelers confidently navigate regional and cultural
differences they’ll likely encounter.
Don’t have actual travel plans? The
Japanese Travel Overview class also
provides a foundation for successful
communication with Aflac Japan –
and an appreciation for their culture
and history.
Brian answers a few questions about
the class:
Have you been to Japan?
Yes. I lived in Kiryu, Japan, Columbus’
sister city, for four years and taught
English to junior high school students
at a local high school before coming to
Aflac in 2006. I traveled to Japan for
a business meeting in April 2014, so
I also have recent experience from
which to draw.
How did you prepare class material?
I was fortunate that Naoko Tramel, Yu
Yamada and Johnny Morikawa had
created a very detailed acculturation
course upon which I could build the
foundation. I spoke with several people
from Travel/Meetings and Security, to
gather resources for the travel-safety
portions. I tried to think chronologically
about the experience of preparing for
an international trip and then tried
to design the course to reflect the
questions you might ask yourself as
you begin the process. “What do I need
to do first?” “What do I need to bring or
leave at home?” “What should I expect
on the plane and when I land?” “Is there
anything I should watch out for?”
Is this course for first-time
travelers only?
I created the course for people who have
never traveled internationally before;
however, I believe the information
presented will still be useful to those
employees who have been overseas –
and even to Japan. It’s designed to
provide useful phrases and business
etiquette for any communication with
Aflac Japan, along with guidelines for
behavior while traveling, and safety.
Is there a common mistake that
first-time travelers make?
In a general sense, I think people are
never sure what to pack, so they bring
everything. Hauling around all of that
unnecessary stuff gets really tiring.
Packing light is the key to international
travel.
In regard to traveling to Japan, I think
people have this idea that Japan is this
completely inaccessible, wholly different
culture. And while it is different, it is
actually very accessible! Most people
in Tokyo speak English very well. Most
of the signage is in English, as well.
Japan is a great place to experience
another culture that is open and friendly.
And if you become interested in Japan,
as I did, you can easily dig deeper into
the culture, arts, language, food and
history. It’s a beautiful and fascinating
place, and I’m excited when other Aflac
family members get to have that
experience.
Is there anything you’d like to
emphasize to travelers in general?
Safety is critical, and knowing the
country’s culture is key.
When did the class launch?
We finalized content third quarter
2014, and it’s available now through
Aflac Academy.
Are you interested in learning more
about Aflac Japan and international travel? Aflac Japan liaisons Shoko
Porter and Yu Yamada are available
to answer your questions, or you can
register for class at myAflac.com >
Quick Action Links > Aflac Academy >
My Learning > Learning Catalog.
Employee Matters
9
“Thank you, Aflac, for helping create a pre-eminent childhood cancer
and blood disorders center. Together, we can reach the day when
all children survive cancer or a blood disorder.”
Above: Esme Miller, former Aflac Cancer Center patient,
shows off her artistic skills.
10
12
We’re
We’reAll
AllAflac
Aflac March/April
March/April 2015
2015
{
A thank-you note from the Aflac Cancer Center
}
Celebrating 20 years of partnership –
Aflac Cancer Center
Twenty-one years ago, Children’s Healthcare of Atlanta needed
$25,000 to make renovations on the ward where children
with cancer were cared for. Development Officer Vicki Riedel
conducted research and learned that Aflac was headquartered
in nearby Columbus – just two hours from the hospital —
and was considered the nation’s leading cancer insurance
company.
She thought there might be a connection and reached out to
Aflac for the needed donation. Little did she know that there
would be more than a connection – there would be forged an
unbreakable bond that would forever change the outcome of
childhood cancer and blood disorders.
Aflac responded to her original request for $25,000 by donating $3 million. In recognition of the company’s generosity, the
Aflac Cancer and Blood Disorders Center was named in its
honor.
The following year, Aflac Chairman and CEO Dan Amos
issued a $100,000 matching challenge to the field-force
that, in typical Aflac field-force fashion, was enthusiastically
matched dollar for dollar.
By 2016, it’s expected the entire Aflac family will reach a giving
level of more than $100 million to the Aflac Cancer Center!
A snapshot “Then and now”
When the Aflac Cancer Center began, there were only 18 doctors
and researchers: Because of Aflac’s generosity, today there
are 64 faculty members dedicated to caring for and curing
children with cancer and blood disorders.
In the past, the Aflac Cancer Center struggled to perform
bone marrow transplants: The number of transplants has
steadily risen, and in 2014, the Aflac Cancer Center performed
its 1,000th life-saving bone marrow transplant.
Previously, the Aflac Cancer Center had only three fellows:
Today the Aflac Cancer Center annually trains 10 fellows –
the future leaders of pediatric cancer and blood disorders.
Because of Aflac, the
Aflac Cancer Center:
• Has one of the largest and most comprehensive childhood
cancer survivorship programs in the country to provide
childhood cancer survivors with follow-up care.
• Leads the nation in caring for children with sickle cell disease.
• Has one of the largest and most innovative therapy centers in
the country and is the second highest center for enrolling
children in clinical trials.
What Aflac’s generosity means
Perhaps most significant of all, when the ribbon was cut at
the grand opening of the Aflac Cancer Center 20 years ago,
the cure rate for childhood cancer was less than 20 percent.
Today, collectively with Children’s Oncology Group partners,
the overall cure rate is 80 percent!
Employee Matters
11
Sometimes just one little letter makes a huge difference.
What’s in
a name?
1955-2015
Inspiration for an icon!
It was 1964, and the Georgia-based company known as American Family Life Insurance Company was
experiencing rapid growth. The initial sales territory — once confined to the southeastern United States —
was spreading and approaching Madison, Wisconsin, where another insurance company with the same
name existed.
Department of Insurance regulation of same-name companies is next to impossible and would definitely
confuse customers; it became obvious the name-ownership issue needed to be resolved.
It’s said negotiations for the name American Family Life Insurance Company came down to a friendly coin
toss, with the winner retaining rights to the name.
Aflac co-founder John Amos lost the toss and graciously surrendered the name. Moving forward, the
nine-year-old Georgia insurance company would be known as American Family Life Assurance Company.
Over time, as the company increasingly became identified by its new acronym, its similarity to a duck’s
quack became evident and the abbreviation and distinctive sound had inspired a corporate brand. Today,
fewer than 15 years after the first Aflac Duck commercial and more than 60 Aflac Duck ads, the company’s
brand ID has grown from low double digits to more than 96 percent, on par with some of the most well-known
brands in America, including Nike and Coca-Cola.
;w
12
WHERE PROSPERITY MEETS JOY.
HONORING THE LEGACY
BY RECOGNIZING FIELDFORCE ACHIEVEMENT
PRESIDENT’S CLUB 2015
TOKYO
President’s Club is Aflac’s premier
sales award. It’s an accomplishment
achieved only by the elite, who
with your help and a legacy of
greatness have delivered the Aflac
promise again and again.
THE GRAND HYATT TOKYO, APRIL 18-24, 2015
In April, these world-class sales
professionals will experience Japan’s
wonders when they travel to Tokyo.
Highlights include accommodations
at the Grand Hyatt Tokyo and visiting the Meiji Shrine, the temples
of Senso-Ji and the national gardens
of Shinjuku Gyoen.
Do you know associates, coordinators and market directors making
the trip? Thank them for all they do
to make Aflac great and congratulate
them on their achievement!
Employee Matters
13
Journey to One Day Pay
a Companywide effort
by Susan Goodsell
Grammy weekend was an exciting one for Aflac employees, not just because we sponsored The Grammys, but
also because during the award show, we launched
The Prospector commercial, delivering our message
about One Day Pay. The One Day Pay campaign was
almost a year in the making by that time.
Taking the One Day Pay advertising campaign from
concept to delivery involved not just the Marketing
team, but many divisions across the company. “The
concept began when Dan Womack brought me data
prepared by Insights. It was the key that differentiates Aflac from our competition,” says Michael Zuna,
chief marketing officer. “The data showed what we’ve
known for a long time, that Aflac pays claims the fastest in the business. The challenge was finding a way to
demonstrate our fast claims turnaround and improve our
claims payment process to accelerate it from 3.7 days to
one day.”
14
To improve on four-day pay, Aflac’s Information
Technology team took on the tasks of implementing
direct deposit and improving Policyholder Self-Service. With the undivided attention of sequestered teams
from IT and Operations, they trimmed their development time significantly — by October, the Claims team
was consistently paying claims processed through
SmartClaims in one day, and we were steadily growing
our list of policyholders who wanted their cash fast
through direct deposit.
“When analyzing the opportunities to improve claims
turnaround, I knew implementing direct deposit would
get claims payments to our claimants faster, which is a
tremendous benefit to our policyholders,” says Dan Amos,
chairman and CEO. “To do that, IT had to be able to focus
on the job at hand, and sequestering teams was the right
formula to make that happen. I met with IT CIO Julia
Davis in May, and by August, we made our first claims
payment by direct deposit at Aflac Group.”
The Claims team also played an important role in the
project. Claims leadership analyzed and improved their
processes to ensure that claims coming from SmartClaims
were paid before the end of each business day. Team
members ramped up their efforts by improving efficiency,
focusing on quality and putting in necessary overtime
hours to support our claimants.
“When you consider that we handle
over 7 million claims each year, the
thought of paying in a single day can
be baffling. But our Claims team stepped
up to the challenge,” notes Laree Daniel,
senior vice president, chief administrative
officer. “We made it our wildly important
goal, and through weekly WIG sessions
and strong collaboration with business
areas across the company, the team
made it happen. One Day Pay is a remarkable achievement, but more than
setting internal records or beating the
competition, One Day Pay is about
being there for our customers even
faster in their time of need, and that is
what makes all the difference.”
In the meantime, work continued on
the commercial, which was shot in
August 2014 in California, six months
before it was launched. The television
commercial is just one part of the advertising campaign. The Marketing and
Communications teams set to work
creating related print ads, social media campaigns, Twitter and Facebook
postings and Web banner ads that
would accompany the television commercial. For each of these deliverables,
Compliance and Legal reviewed and
approved the message to ensure that
Aflac is compliant with Department of
Insurance regulations.
Internally, Change Management led
efforts to make sure that the Claims
and Customer Service Center teams
were fully informed of the changes as
they were implemented. CSC specialists
attended training sessions to refresh
themselves on Policyholder Service
and learn direct-deposit procedures, so
they were prepared to instruct callers
on how to access our systems and make
these changes.
Corporate Communications stepped
in to create messaging for the field
force and employees. The Field Communications team took on the change
management role for associates by apprising them of process changes and
providing helpful details, so they can
assist policyholders in filing claims, including an online video on how to access PHS and sign up for direct deposit.
As the launch approached, Employee
Communications and the Employee
Advocacy teams brainstormed to plan
and launch an event to tie in with
The Prospector commercial. The skilled
designers at Communicorp got involved
by creating a pre-launch campaign
based on a superhero theme to build
awareness for One Day Pay and developed the Prospector Duck to accompany
the commercial.
“One Day Pay is
about being there
for our customers
even faster in their
time of need ...”
Laree Daniel, senior vice president,
chief administrative officer
“In all, employees from more than eight
divisions took part in the planning
and preparation for the One Day Pay
campaign. It was truly a company-wide
effort,” says Michael. “I want to thank
everyone who worked on this project
for dedicating their time to making
it a success. Each team applied their
expertise to support the needs of the
project. The team effort meant that all
Aflac’s key stakeholders were informed
about One Day Pay and prepared to
support the initiative.”
Employee Matters
15
TRAVEL SAFELY
Whether traveling by plane, train or automobile,
taking just a few precautions can ensure your
next trip is safe and relaxing.
Vacation time is right around the corner, and thanks to
lower fuel costs, many of us are planning excursions during
summer months to coincide with our children’s school break
and to avoid winter weather-related issues.
While risk associated with cold temperatures and snow is
reduced, any travel, including fair weather, presents challenges.
Crowded conditions during peak summer-travel season on
the road or in the air may put a damper on excitement for
even the most seasoned travelers.
16
To ensure your trip is enjoyable, allow extra time during
summer travels to reach your destination safely and in
a positive frame of mind. And to help you prepare for
heightened airport security measures, the Transportation
Safety Administration has advice and tips on their website,
tsa.gov.
To stay in tip-top condition, try to follow your usual exercise
regimen, sleep patterns and eating habits during your
vacation, and allow yourself flexibility to take frequent
breaks when you feel tired or stressed. Have fun!
AIR TRAVEL TIPS: According to American Airlines, there
are ways to make your air travel less stressful.
No.1 Book early and as far in advance
as possible to get the best deals on flights,
hotels and rental cars.
No.2 Travel during off-peak times
like mid-morning through early afternoon or in the evening, Monday through
Thursday.
No.3 Pack with security in mind. All
baggage will be screened and possibly
hand-searched. Pack your medicine
(in preprinted prescription containers),
valuables, undeveloped film and cameras
with film or other valuables in carry-on
baggage. Ship wrapped presents and
packages in advance or wrap them at
your destination.
No.4 ID your baggage inside and outside, but don’t lock it unless you use a
TSA-approved lock that can be opened
by security. Don’t overfill your suitcases, as this may make them difficult for
airport employees to close after any
searches.
IF YOU’RE DRIVING THIS
SUMMER, check your
vehicle’s:
No.1 Tires for wear and alignment, as
well as for sufficient and equal pressure.
No.5 Check in early via the Web or by
using the airline check-in kiosks whenever possible.
No.2 Fluid levels, including engine oil,
transmission, radiator and windshield
washer fluid.
No.6 Arrive early at the airport, usually
two hours before your flight.
No.3 Radiator cooling system, and
make sure that all the hoses and belts
are working properly.
No.7 Think of security as you dress.
Large pieces of jewelry and belt buckles
may very well set off screening machines.
Wear shoes that can be easily slipped
on and off.
No.8 Bring photo identification that
matches the name on your boarding
pass, and have it in hand at the security
checkpoint.
No.9 Stay close to your departure gate,
and board when your group number or
row is called.
No.4 Spark plugs and air filter.
No.5 Brakes.
No.6 Emergency supplies, such as
spare tire, jack, tire iron, fix-a-flat tire
repair sealant, jumper cables, extra
fluids, blanket, paper towels, first-aid
kit, flashlight and flares.
Remember to walk around your vehicle
and check for problems before resuming your trip after each rest stop and at
the start of each travel day.
Employee Matters
17
GO TO SLEEP!
Go to sleep.
Go to ... zzzz
by W. David Varner Jr. M.D.
Like the rise in obesity and growth in lazy lifestyles, loss of adequate sleep is increasing decade over decade.
In fact, some scientists revealed that one quarter of Americans complain of a poor night of sleep in over
half the days in every month! Unfortunately, this is also occurring in children and teenagers. We may be
creating more problems for our children than we have for ourselves!
18
Healthy sleep requirements are seven to eight hours for
adults and 11 to 12 hours for young children. Teenagers need
between eight to nine hours per night.
What is happening to us and our children? The odds of
being a short sleeper — someone who sleeps less than six
hours a night in the United States — has increased sharply
over the past 30 years. In adults, sleep schedules, employment and lifestyle changes have led to many intermittent
sleep disturbances. These may lead to fatigue, disorientation
and decreased alertness.
With respect to children, parents are putting them to sleep
too late at night. Some research shows that children who go
to bed after 9 p.m. take longer to fall asleep, wake up more
often at night and get less overall sleep.
More and more televisions, smartphones, tablets and laptops are used by children and adults in bed (I’m guilty too).
Excessive use may lead to fitful sleep initiation and deepsleep interruption. Not surprisingly, some research has
shown that using these devices before going to bed can
be detrimental to long-term health and alertness during
daytime in both adults and children. Reading a physical
book did not lead to the seriousness of these problems.
Good habits start in childhood, and we must ensure that our
children obtain the right amount of sleep. Also, it is not too
late for us. You can’t do it all at once tonight, but try to turn
off the tube, put your toys on charge and pick up a good
book to read.
Your brain and body will thank you tomorrow morning!
If you are not getting seven to eight
hours of good sleep a night, perhaps
these points will inspire you to
change your habits:
tudies show there is a link beS
tween insufficient sleep and health
problems such as heart disease,
heart attacks, diabetes and obesity.
1
ood sleep may aid in having a better
G
memory. Some studies show that
while sleeping, our brains process
our memories from the day before.
If we don’t get enough sleep, many
important memories could be lost.
2
Poor sleep affects the way we sleep
the next day. It interrupts our ability
to learn, our attention span and our
decision-making.
3
Good sleep could help in weight
control. Sleep loss goes along
with an increased risk of weight
gain. One reason is behavioral –
if you are tired, you may not have
energy to exercise or eat a healthy
diet after work. The other part is
physiological. Some people who
are tired are just plain hungrier and
seem to crave foods with high fat
and calories.
4
Good sleep may actually keep
you safer. Sleep disorders have
been linked with many disasters.
Remember the Exxon Valdez ship
grounding? This was associated
with sleep deprivation. Also, almost
1 out of 5 car accidents in the United
States results from drowsy people
driving!
5
If you have chronic pain or acute pain
from a recent injury, adequate sleep
may help you hurt less. There may
be a link between sleep loss and
lower pain threshold. Thus, judicious use of physician-prescribed
pain relievers and better sleeping
habits may work together to decrease pain.
6
Adequate sleep has also been
shown to help fight off infection, increase performance in school and
decrease risks of high blood pressure and heart disease, indicating that
sleep, proper nutrition and physical
activity are critical determinates for
health and well-being.
Employee Matters 19
Stay
Keep an eye on your online banking account(s). Identity thieves often make low-dollar
“test charges” to see if a credit card works then strike later with larger charges. For
extra security, many accounts give you the option to receive email or text alerts for
every transaction or if your balance reaches a specific level.
Please take caution when receiving emails, here or on personal devices, which suggest
you click on a link to retrieve information. Scam emails may reference a fax number
in the subject line and may try to get you to visit a site to download a file. Please do
not click on any of the links or attachments within the email.
REMEMBER: If you receive a suspicious email at work, do not open it. Please forward it as an attachment to [email protected].
Mark your calendar
April 22 is Administrative Professionals Day
The year 2015 marks 15 years since National Secretary’s Day became known as
Administrative Professionals Day to reflect the multitude of tasks these indispensable
teammates perform. Whatever you call it, observing the day is meant to highlight the
important role administrative professionals play in all sectors of the modern economy worldwide.
SAY THANKS
!
APRIL
22
Take a moment to say thank you to Aflac’s administrative professionals – today and every day.
def • i • ni • tion
Customer Payment Rules:
Customer Payment Rules are billing and payment
guidelines that focus on payments remitted by payroll accounts and payroll policyholders, securing
adequate premium to ensure policy paid-to-dates are within established parameters and improving
the notification process for missed premium payments due to administrative challenges that may
result in missed premium deductions.
20
Training presents a prime opportunity to expand the knowledge base of all employees and is particularly
important in the field, where agents communicate the value of Aflac products directly to potential customers.
You’ll find in these pages many members of this group of talent, and others, who have been onboarding
with Aflac, bringing with them years of field-force expertise. As you welcome them, let them know we’re
here to help them achieve their goals – and Aflac’s!
MARKET DIRECTORS MARKET/CLASSROOM TRAINERS
Brian Day
Michael Fornaro
Dexter Harris
Market Director
GA-N, Southeast
Market Director
MD-E/DC, Northeast
Jim Snider
Katrina Aiken
Adam Bradshaw
Ian Branyon
Frank Brooks
Byron Burrell
Jackie Castro
Market Trainer
IL-N/IN-N, North
Market Trainer
TX-W, Southwest
Tom Dayton
Jose De Los Santos
James Edmonds
Jessica Eskew
Michael Fisher
Brian Hanley
Casey Hobson
Jason Hoffard
Nathan Hummer
Divya Jain
Dena Jordan
Kristina Kunz
Terry LaPorte
Market Director
OH-W, North
Market Trainer
TX-W, Southwest
Market Trainer
SC, Southeast
Chris Hipp
Market Trainer
KS, West Central
Lauren King
Market Trainer
NC-E, Southeast
Market Director
NJ-N, Northeast
Market Trainer
OH-W, North
Market Trainer
CO, West Central
Market Trainer
ID/MT/WY, West Central
Jeremy Kooi
Market Trainer
WI, West Central
Market Trainer
KY, North
Classroom Trainer
AL/FL-W, Southeast
Market Trainer
IL-S, North
Market Trainer
CA-BA, Pacific
Market Trainer
AR, Southeast
Market Trainer
FL-C, Southeast
Market Trainer
MA-B, Northeast
Market Trainer
LA-W, Southeast
Market Trainer
NC-W, Southeast
Market Trainer
CA-LA, Pacific
Market Trainer
DC-M, Northeast
Karen Lawburgh
Classroom Trainer
GA-S, Southeast
John Bacon
Market Trainer
MO-E, West Central
Bobby Clark
Market Trainer
FL-E, Southeast
Barry Beverly
Jane Barnhill
Market Trainer
UT, West Central
Market Trainer
NC-E, Southeast
Matt Cook
Craig Davies
Market Trainer
IN-S, North
Market Trainer
TX-D-FW, Southwest
Jennifer Henry
Craig Hansen
Market Trainer
WA/AK, Pacific
Market Trainer
ME/NH/VT, Northeast
Market Trainer
CA-C, Pacific
Market Trainer
TX-SV, Southwest
Billy Keith
Stephanie Kesselring
Victor Lewis
Michelle Maguire-Kuyatt
Market Trainer
MN, West Central
JoLynne Mack
Classroom Trainer
TX-H, Southwest
Market Trainer
MI, North
Market Trainer
ND/SD, West Central
Employee Matters 21
MARKET/CLASSROOM TRAINERS
Larry Maroney
Alan Martin
Christie Marzari
Angela Massarelli
Ivette Mejia
Kay Morgan
Elizabeth Nease
Matthew Nemode
Ramsey Potts
Darren Riddle
April Roberts
Market Trainer
HI/PAC, Pacific
Jason Roberts
Classroom Trainer
TX-D-FW, Southwest
Josh Rolan
Rey Rostami
Market Trainer
NJ-N, Northeast
Market Trainer
NY-M/LI, Northeast
Jeff Satterlee
Dale Shaddock
Jack Shade
Matt Shroyer
Jennifer Smith
Tammy Swain-Petersen
Ken Thomason
Lance Thorson
Russ Tinney
Ryan Wesner
Errol Wilken
Market Trainer
TX-A, Southwest
Market Trainer
PR, Southwest
Market Trainer
GA-S, Southeast
Market Trainer
NM/TX-EP, Southwest
Dawn Suchecki
Market Trainer
CA-S, Pacific
Becky Weatherly
Market Trainer
FL-C, Southeast
22
Market Trainer
TN, North
Market Trainer
VA, Northeast
Market Trainer
PA-PH, Northeast
Market Trainer
MD-E/DC, Northeast
Market Trainer
NV-S, Pacific
Market Trainer
MO-W, West Central
Market Trainer
MS, Southeast
Classroom Trainer
PA-W, North
Market Trainer
OH-E, North
Market Trainer
NE, West Central
Market Trainer
LA-E, Southeast
Market Trainer
PA-PH, Northeast
Classroom Trainer
MI, North
Market Trainer
OR, Pacific
Classroom Trainer
ND/SD, West Central
Jody Willis
Market Trainer
FL-S/VI, Southeast
Joanna Matherly
Market Trainer
TN, North
Joy Padgelek
Market Trainer
PA-W, North
Market Trainer
OK, Southwest
Market Trainer
MO-W, West Central
Market Trainer
VA, Northeast
Barb Woith
Classroom Trainer
ID/MT/WY, West Central
Kevin McCarthy
Tom McGreevy
Austin Peterson
Robert Pilkenton
Market Trainer
NY-N, Northeast
Market Trainer
IA, North
Market Trainer
NY-W, Northeast
Barbara McNaughton
Market Trainer
AZ, Pacific
John Pituch
Market Trainer
CA-N/NV-N, Pacific
Market Trainer
NJ-S/DE, Northeast
Ben Rotondi
Cecil Salmon
Tarrah Smithson
Frank Sobocinski
TJ Stephenson
Christian Virzi
Cherise Wade
Susan Watley
Market Trainer
GA-N, Southeast
Market Trainer
CT/RI, Northeast
Market Trainer
FL-S/VI, Southeast
Market Trainer
TX-H, Southwest
Market Trainer
FL-N, Southeast
Market Trainer
WV/MD-W, North
Market Trainer
GA-N, Southeast
New Faces
TERRITORY
Eddie McCreary
Field-Force Consultant
Southwest
Ashley Cortez
Customer Service Center
Shatasia Dunn
Desiree Foster
Premium Processing–LAS
Joseph Ledoux
Field-Force Consultant
West Central
Lakeanlya McNeill Frances Zimmerman
Agent Validation
COLUMBIA
Maryann Aide
Treasury Services
Porchia Alvarado
CSC–Customer Service
Marcus Arnold
Erica Bedsole
Catuscia Bien-Aime
Wesley Blackburn
Sales Training
Sales Reporting
Keyaira Bankston
COLUMBUS
Jasmine Brooks
Christopher Brown
LaQuita Buckner
Jason Burditt
Employee Matters
23
Say “hello” to some of Aflac’s newest employees.
Dominique Burns
Tonisha Fields
Christopher Jakes
Human Resources
Jessica Fincher
Byron Jenkins
Natalie Cardona
Oquendo
Matthew Finley
Talent Acquisition
Katie Jeppesen
Brandon Lewis
Luke Mansour
Kelly McCormack
Stephanie Robinson
LaJaunda Rockmore
Shane Saam
Internal Audit
24
Christine Caldwell
Sales Training
Corporate Tax
Cost Accounting
Marketing Sales
Charlene Clark
Kirt Cogdell
Sales Training
Jaime Daniel
Scott Gatlin
Xzavier Hawkins
Esmeralda Hernandez
Jazzmie Jackson
Lue Kemp
Michael Kennedy
Brian Lazzari
Philip Churchill
Market Expense
Brittany Johnson
Talent Acquisition
Talent Acquisition
Meredith McDonald
Sheila Mundt
Travel/Meetings/Incentives
Chad Sasser
Sales Compensation
Internal Audit
Ajeenah Shakir
Corporate Tax
Calvin Reed
Feliza Skaggs
Field Compensation
Insights
LeAP
Jack Robershaw
Jennifer Smith
Mary Staten
Kaneisha Smith
Ashley Spurlin
IT
Delighter Torrey
Satoshi Toyozumi
Chris Warren
Corporate Finance
Financial Reporting
IT
Debbie Stevens
TaShae Streeter
Jamie Watson
Dominique Williams
COMMUNICORP
Natalia Temesgen
Talent Acquisition
Mershia Witchett
Melissa Elliott
Carl Humphrey
Print Sales
Marretta Thomas
Print Sales
Dedrick Heard
Distribution
Tamara Lee
Cost Accounting
Diana Galan
Executive Assistant
Ilya Ivashkov
Credit Analyst
Christy Jun
Investment Compliance
Associate
Dan Singleman
Portfolio Manager
Investments
NEW YORK
Employee Matters
25
Say “hello” to some of Aflac’s newest employees.
Gina Carter
CSC–Nebraska
Julie McDaid
CSC–Nebraska
Denise Serrano
CSC–Nebraska
26
Jeffrey Ennis
Shelby Fastnacht
Yonnika Ford
James Moncrief
Mychelle
Orduna-Holmes
Laura Ramirez
Sharita Thompson
Laura White
CSC–Nebraska
CSC–Nebraska
Timothy Thoma
CSC–Nebraska
CSC–Nebraska
CSC–Nebraska
CSC–Nebraska
CSC–Nebraska
Marne Hamilton
CSC–Nebraska
CSC–Nebraska
OMAHA
CSC–Nebraska
CSC–Nebraska
Markeisha Hughes
Tina Yusufi
CSC–Nebraska
Tiera Hughes
CSC–Nebraska
All in the Family
CONGRATULATIONS TO
Janet Alvino, who was promoted from customer service
specialist II to customer service spec III, CSC Nebraska.
Patrick Avery, who was promoted from administration
trainer, Administration Training, to supervisor, Field
Contracting Core Processing.
Laura Ayala, who was promoted from supervisor to
business development manager, West Territory.
Malchia Douzart, who was promoted from customer
service specialist I to customer service specialist II, CSC
Nebraska.
Ken Dowless, who was promoted from senior manager
to director, Special Investigations.
Jim Dress, who was promoted from manager to senior
manager, IT.
Lauren Becker, who was promoted from web designer I,
Digital, to internet coordinator, Travel/Meetings/Incentives.
Tanya Dryden, who was promoted from customer service
specialist II to customer service specialist III, CSC
Nebraska.
Angie Blackmar, who was promoted from producer to
senior producer, content marketing, Communication and
Content Marketing.
James Edmonds, who was promoted from technical
trainer, Field Force Consulting, to classroom trainer,
Southeast Territory.
Tony Blackmon, who was promoted from field force ethics
consultant to manager, field ethics, Special Investigations.
Michelle Enders, who was promoted from customer
service specialist II to customer service spec III,
CSC-Customer Service.
Lisa Bowen, who was promoted from financial consultant
to manager, IT.
Kala Branch, who was promoted from customer service
specialist I, CSC Trainees, to customer service specialist II,
Dominic Bryant, who was promoted from customer
service specialist II to customer service specialist III,
Chris Campos, who was promoted from customer
service spec III to customer service specialist IV,
Cameron Cheney, who was promoted from customer
Kevin Christiano, who was promoted from vice president
to director, credit analyst, Global Investments.
Daniel Cimmerer, who was promoted from manager to
senior manager, IT.
Nicole Evans, who was promoted from senior manager
to director, CSC Nebraska.
Mandy Fields, who was promoted from contract specialist II to contract specialist III, Sales Contracting and
Compensation, Aflac Group.
Carlos Figueroa, who was promoted from technical support specialist to senior technical support specialist, IT.
Alexis Ford, who was promoted from claims specialist I
to claims specialist II, Claims.
Ashley Ford, who was promoted from claims specialist II
to claims specialist III, Claims.
Crystal Ford, who was promoted from customer service
specialist I to customer service specialist II, CSC Nebraska.
Jon Geiger, who was promoted from senior manager,
Core Broker Sales, to enrollment firm sales representative,
ABC Strategic Broker Sales.
Jan Clarke, who was promoted from claims specialist II
Jeremy Glick, who was promoted from business process
analyst II to investment associate, external manager,
Global Investments.
Latosha Clement, who was promoted from customer
service specialist III to customer service specialist IV,
Nancy Goodell, who was promoted from customer
Nebraska.
Aaron Conklin, who was promoted from technical support
analyst to systems administrator, IT.
Maci Griffith, who was promoted from customer service
Yvonne Corbin, who was promoted from customer
Ricky Grimes, who was promoted from customer service
specialist I to customer service specialist II, CSC Nebraska.
Brett Daniel, who was promoted from senior manager
to director, IT.
Amie Guin, who was promoted from treasury consultant
to manager, Cash Flow Forecasting.
Toni Darbe, who was promoted from valuation analyst to
valuation analyst II, Investment Accounting.
Matthew Hammers, who was promoted from customer
Nebraska.
Sharmaine Davis, who was promoted from customer
service specialist I, CSC Trainees, to customer service
specialist II, CSC-Customer Service.
Robert Demers, who was promoted from accounting
specialist III, NY Large Account Services, to lead specialist,
NY Payroll Account Services.
Tres Dollard, who was promoted from pre-processing
specialist to account service specialist II, Pre Processing.
Hollie Hanson, who was promoted from customer care
specialist III to account service coordinator, Customer
Assurance, Communicorp.
Alicia Harp, who was promoted from compliance analyst
to senior analyst, IT.
Tonya Harrington, who was promoted from customer
Dennis Hartin, who was promoted from assistant market
director to market director, Southeast Territory.
Adam Hatcher, who was promoted from customer
Jazmine Hayes, who was promoted from account service
specialist II to account services specialist III, Pre
Processing, Aflac Group.
Jeff Hendrickson, who was promoted from associate
manager, Field Channel Communication, to manager,
Field Channel Online Strategy, Communication and
Content Marketing.
Miguel Hernandez, who was promoted from recruiting
specialist III, Talent Acquisition, to market coordinator,
Southeast Territory.
Nicole Hines, who was promoted from field compensation
analyst, Field Contracting Specialty Team, to business
process analyst III, Sales Reporting.
Chantola Houl, who was promoted from lead specialist,
Administration Training, to operations analyst I, Business
Analytics.
Latrisha Howard, who was promoted from manager to
senior manager, IT.
Josh Howell, who was promoted from manager, Aflac
Trust, to senior manager, Sales Operations OH.
Felichia Hunsucker, who was promoted from customer
Whitney Hurst, who was promoted from customer
Leslie Jackson, who was promoted from customer
Mallory Jackson, who was promoted from operations
analyst II to senior operations analyst, Business Analytics.
Amanda Johnson, who was promoted from claims
specialist II to claims specialist III, Claims.
Calvin Jones, who was promoted from customer service
specialist III to customer service specialist IV,
Tabitha Joyner, who was promoted from customer
Miranda Kirkland, who was promoted from customer
Julie Laudin, who was promoted from customer service
specialist II to customer service specialist III, CSC Nebraska.
Karen Lawburgh, who was promoted from training
implementation consultant, Field-Force Consulting, to
classroom trainer, Southeast Territory.
Asia Leflore, who was promoted from corporate recruiter
to corporate recruiter II, Talent Acquisition.
Diane Lehman, who was promoted from customer service
specialist II to customer service specialist III, CSC-Customer
Service.
Employee Matters
27
Kristi Leisner, who was promoted from customer service
Alexander Lin, who was promoted from manager,
Investment Accounting Policy, Compliance, Policy and
Reporting, to AVP, senior risk analyst, Investment Risk.
May Liu, who was promoted from vice president to director,
credit analyst, Global Investments.
Vanessa Lundy, who was promoted from customer service
Ty Lyle, who was promoted from customer service specialist I to customer service specialist II, CSC Nebraska
Trainees.
Joshua Martin, who was promoted from customer service
Service.
Luis Martinez, who was promoted from market consultant,
Core Broker Operations, to senior field strategy consultant,
Aflac Benefit Solutions.
Mark Massey, who was promoted from second vice
president to vice president, Actuarial Valuation.
Jenette Mathai, who was promoted from senior associate
counsel to counsel, Legal.
Georgia McBride, who was promoted from customer
Meshawn McCallum, who was promoted from customer
Crisa McCarty, who was promoted from senior content
developer to content development advisor, Administration
Training.
Tony McCool, who was promoted from operations analyst II,
Operations Risk Management, to claims inventory
consultant, Production Overhead.
Hope McCorkle, who was promoted from executive assistant I, Core Broker Sales Overhead, to administrative
specialist IV, Broker Services Admin Support.
Jerome McCray, who was promoted from business process
analyst I, Business Tech Solutions, to operations analyst II,
Business Analytics.
James McLeod, who was promoted from financial
reporting accountant III to manager, Compliance, Policy
and Reporting.
Teresa McTague, who was promoted from director to
managing director, CIO, Global Investments.
Simone Meriwether, who was promoted from customer
Joel Mingledorff, who was promoted from disaster
recovery consultant to manager, IT.
Nitesh Mohanlal, who was promoted from senior
application developer, IT, to manager, Transformation.
James Newton, who was promoted from account
manager I to account manager II, Account Managers,
Aflac Group.
28
Shon Nickerson, who was promoted from coordinator to
senior coordinator, Change Management.
Jason Thacker, who was promoted from senior manager
to director, Actuarial, Aflac Group.
Lynne Osbon, who was promoted from accounting
specialist III to research specialist, Policy Service.
Diana Theisen, who was promoted from supervisor to
consultant, Central Territory.
Crystal Parker, who was promoted from cost accounting
technician to accounting analyst, Cost Accounting.
Terrica Thomas, who was promoted from customer
Rebecca Patterson, who was promoted from accounting
analyst to budget accountant I, Budget.
DBorra Perry, who was promoted from customer service
specialist III to customer service specialist IV, CSC-Customer
Service.
Evan Philippopoulos, who was promoted from assistant
vice president to vice president, US Investments Operations.
Ebony Rains, who was promoted from customer service
Service.
Bharat Rajaram, who was promoted from senior manager,
Business Process Solutions, to director, EGA Overhead.
Sheronda Richey, who was promoted from customer
Angela Ruff, who was promoted from customer service
Service.
Kaitlin Russell, who was promoted from customer
Katie Sample, who was promoted from specialist III,
Treasury Services, to staff auditor I, Internal Audit.
Allie Samuelson, who was promoted from compliance
analyst II to manager, Compliance, Aflac Group.
Michael Sanders, who was promoted from supervisor,
CSC Resource Management, to strategic execution
consultant I, Execution Governance.
Niyeli Scalf, who was promoted from customer service
Service.
Annette Seals, who was promoted from customer
Karen Sikking, who was promoted from customer
Calvin Smith, who was promoted from senior manager
to director, IT.
Connie Smith, who was promoted from executive assistant I,
Core Broker Sales, to administrative specialist IV, Broker
Services Admin Support.
Deanna Spencer, who was promoted from customer
Kaitlyn Spencer, who was promoted from market analyst I,
Sales Analytics, to business process analyst III, Sales
Reporting.
Brandon Tarvin, who was promoted from business
process analyst I to business process analyst II, Claims
Prod Analysis.
Karla Trivett, who was promoted from specialist II to
specialist III, Claims.
Ellie Turner, who was promoted from specialist II to
specialist III, Claims.
Akeshia Valrie, who was promoted from customer
Angela Vampola, who was promoted from customer
Nebraska.
Jason Van Pelt, who was promoted from second vice
president to vice president, New Product Pricing.
Martha Vargas, who was promoted from customer
service specialist II, CSC Trainees, to customer service
specialist III, CSC-Customer Service.
Yaritza Vazquez, who was promoted from customer
service specialist II, CSC Trainees, to customer service
specialist III, CSC-Customer Service.
Linda Volpe, who was promoted from human resources
specialist IV to human resources generalist I, New York HR.
Kristin Wallace, who was promoted from budget
accountant I, Budget, Cost and Fixed Assets, to tax
accountant I, Tax Department.
Candie Ware, who was promoted from customer service
Service.
Susan Watley, who was promoted from senior manager,
Training Content, to market trainer, Southeast Territory.
Leann Watters, who was promoted from executive assistant IV, Sales Director, to consultant, Sales Field Strategy.
Penny Way-Wells, who was promoted from senior
manager, Actuarial, to director, Pricing.
NeCe Williams, who was promoted from senior account
relations specialist, Enrollment Services, to supervisor,
PS LAS Operations.
Lillian Winfield, who was promoted from claims specialist II
Bianca Wright, who was promoted from customer service
Service.
Helene Zhu, who was promoted from executive assistant II
to executive assistant IV, Global Investments.
Ami Zimmerman, who was promoted from knowledge
management coordinator I to knowledge management
coordinator II, Administration Training.
GRADUATIONS
NEW ARRIVALS
Alicia Clampett, Human Resources, graduated from Troy
University with a Master of Science degree in strategic
communications Dec. 12, 2014.
Louise Carlisle, IT, and her husband, Reese, celebrated
the birth of their grandson, Ashton Reese Carlisle-Garcia,
Nov. 2, 2014.
PROFESSIONAL ACHIEVEMENTS
Jaime Garrard-Lee, Marketing Division, and her husband,
Delon, welcomed their daughter, Gia Jun-Yan Lee,
June 11, 2014.
Craig Boaz, Insights, who serves as Sergeant at Arms for
the Columbus All-American Toastmasters club, recently
completed the first section of the Toastmasters International communication program. He was honored with
the Competent Communicator award Oct. 14, 2014. The
club meets in the CSC building on the second and fourth
Thursday every month.
EDUCATIONAL ACHIEVEMENTS
Tiffany Harrison, freshman at Chattahoochee Valley
State Community College, daughter of Shandra Harrison,
Policy Service, made the Dean’s List for the Fall 2014
semester. Tiffany is majoring in criminal justice.
Ebonee McCrory, junior at Hardaway High School, daughter
of Stephanie McCrory, Policy Service, made second
semester honor roll.
Jasmine McLeggan, daughter of Nicole McLeggan, Field
Contracting, received a bachelor’s degree in business
administration-accounting from Georgia Southwestern
University Dec. 13, 2014.
TYING THE KNOT
Jackie Harper, Quality Audit, married Trevor Mosley
Sept. 28, 2014, in Columbia, South Carolina.
Starlette Irvin, Legal, married Calvin Pugh on
Dec. 27, 2014.
Stephanie Wright, Sales Assurance Services, married
Brian Culpepper Oct. 3, 2014, in Hamilton, Georgia.
Chris Mason, IT, and his wife, Chanin, celebrated the birth
of their daughter, Kelsie Arwen Mason, July 3, 2014.
Nicole Quattlebaum, Travel, Meetings and Incentives, and
her husband, Jason, celebrated the birth of their daughter,
Callie Nicole Quattlebaum Oct. 1, 2014.
Melinda White Medlin, Sales Compensation, and Daniel
Medlin, Pre-Processing, had a daughter, Dani White Medlin,
Oct. 9, 2014.
Marvin Sauls, NAS-New Accounts, welcomed his first
granddaughter, Alivia Kimbrel Sauls, Oct. 22, 2014.
SYMPATHIES
Aflac New York sends sympathies to Denile Brown in
the loss of her grandfather, Claude C. Bonnier.
Aflac New York sends sympathies to Carol Cox-Hughes
in the loss of her stepmother, Hon. Madonna Stahl.
Aflac New York sends sympathies to Grace Hoffman in
the loss of her mother-in-law, Shirley Hoffman.
Starlette Irvin, Legal, would like to thank her Aflac
family for the sympathy shown during the passing of
her father, Andrew Bell, on Dec. 28, 2014.
IT sends sympathies to Chris Mason in the loss of his
father, William James Mason, June 1, 2014, and his
brother, William James Mason Jr., Aug. 2, 2014.
APPRECIATION
Karyn Jordan, Print Communication Services, would like
to thank Aflac for the flowers for the loss of her grandmother, Theresa Michiko Justice, on Sept. 30, 2014.
Patsy J. Thomas, Strategic Sourcing and Procurement,
extends her thanks and gratitude to her SS&P and
Financial Services family for their prayers, get-well wishes,
emails, calls, cards, food, and all acts of kindness and
consideration shown to her during her recovery from a
fractured heel.
Employee Matters
29
PRSRT STD
U.S. POSTAGE
PAID
AFLAC
Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
EAW IS COMING
It’s the most exciting time of the
year for Aflac employees. Mark
your calendars.
Here are the 2015 EAW dates:
MAY 2–9: Columbus, ABS,
Omaha and New York City
MAY 9–15: Columbia
JUNE 7–13: Albany
Market offices will each have
their own celebrations.
WE WANT TO HEAR FROM YOU! Scan the QR code to the right to send your news, ideas and suggestions for stories
or email [email protected].

We`re All Aflac

Transcription

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