DIVERSITY AFLAC`S FOCUS MEET THE BEGUHLS KEEP UP

you are our business
november / december 2013
Diversity
A Week All About
DIVERSITY
Four Pillars
AFLAC’S
FOCUS
Policyholders Write
MEET THE
BEGUHLS
Corporate Learning
HCR and You
KEEP UP WITH HELP OUR
TECHNOLOGY CUSTOMERS
employeE
m a t t e r s
Aflac
is different
A message from
Dan AmoS, Chairman, CEO
We recently received a testimonial letter from policyholder
Dean Beguhl, who expressed his appreciation for the Aflac
cancer insurance policy as his family faced cancer
diagnoses. In the letter, Mr. Beguhl used these words:
“It was then that we were convinced
that this was no ordinary insurance
company.”
In that one sentence, Mr. Beguhl sums
up what we’ve known for years: Aflac
is different.
One of the many traits that make us
different was spotlighted in August;
our diverse workforce. We know that
a rich combination of culture, talent
and skill leads to diversity, but it also
leads to efficiency.
Just as a choir has many different
voices that combine into a melody,
Aflac’s diverse workforce blends together to fulfill the promise we give
to customers like the Beguhls – to be
there in their time of need.
As our campuses celebrated our diverse workforce with a week devoted
to exploring not just our differences,
but our similarities as well, we’re reminded that the many cultures that
comprise Aflac’s workforce observe
and celebrate dates significant to
their faith, heritage and belief, many
of which occur at year’s end.
I hope you enjoy these special holidays, and the kindness and compassion that come with them.
I join Dean Beguhl as he expresses
heart-felt thanks to you for everything you do.
Dan Amos
november
december
Contents
N O V E M b e r /
D E C E M b e r
2 0 1 3
|
i s s u e
6
d i v e r s i t y
s t r at egy
FOUR
PILLARS
di v ersi t y
AFLAC
DIVERSITY WEEK
A guide for 2014
and beyond … PAGE 8
A week for learning … PAGE 4
t echnol ogy
t e s t imon y
CORPORATE
LEARNING
A POLICYHOLDER
SHARES
Kathryn Lewis answers
15 questions … PAGE 12
Life’s ups and downs … PAGE 10
HEALTH
C A R E
communicatE regul arly
HEALTH CARE
REFORM
How to help our
customers … PAGE 14
REFORM
|
D e p a r t m e n t s
v ic t ory
FROM IRON GIRLS
TO IRONMAN
Meet Aflac
triathletes … PAGE 24
|
Q u i c k C li p s , pa g e 2 | N ew Em p loyees , pa g e 2 7 | All i n th e Fam i ly, pa g e 2 8
On the Cover: Columbus Diversity Council members: Lanita Lucas, back row; Lisa Robertson and
Bianka Huling, third row; Luis Hernandez-Rosado, Lakeysha Gay, Abby Supan, second row; Cindy Spinks,
Jennifer Chambers, Kathy Houston, Clarissa Barron, front row.
e d i to r Janet Burden // C o n t r i b u tO r s Janet Burden, Susan Goodsell, Somer Mason
Art Direction/Graphic Design Rank Studios // Photography Jerry Ballas, Ana Brubaker, Curtis Mansell, Chris Rank, Oz Roberts
Yo u r c o m m e n t s a r e w e l c o m e | Employee Matters magazine, 1932 Wynnton Road, Columbus, GA 31999 | fax 706.243.8175 | email [email protected].
Printed by Communicorp Inc., for Aflac Worldwide Headquarters. © 2013 by Aflac. All rights reserved.
employeE
m a t t e r s
1
quick clips
W h at ’ s h a p p e n i n g a r o u n d A f l a c
Aflac on hand to honor
Maya
Angelou
Visit
Aflac in
the News
Stay informed about Aflac activities and industry news by
visiting Aflac in the News on the
employee intranet. The rolling
news ticker spotlights breaking
stories from top media sources
from around the globe.
2
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december
The Congressional Black Caucus held their annual
legislative conference in Washington, D.C. on Sept.
19 and honored Dr. Maya Angelou. On hand to help
celebrate the many achievements of the famed bestselling author, educator, historian, actress, playwright, civil-rights activist and former United State
Poet Laureate were Aflac representatives. Shown
with Ms. Angelou, seated, are Robert L. Wright,
Aflac director emeritus; Robert “Ben” Johnson,
director; Eric Seldon, senior vice president, business services, president and vice chairman, Communicorp; Teresa White, executive vice president
and chief operations officer, Aflac Columbus, and
David Pringle, senior vice president.
Eric Seldon
interviewed in Profile
The third quarter issue of online magazine Profile features an interview with Eric
Seldon. In it he speaks of the importance
of mentor/mentee relationships and how
he encourages others to take on new
challenges. Read more at profilemagazine.com/2013/Aflac.
Latina Style
LATINA Style magazine has honored
Aflac in its 50 Best Companies for Latinas list for the 14th time. Learn about
evaluation criteria and fellow honorees at
latinastyle.com.
2014 Diversity Journal features
Christina
Varghese
Christina Varghese,
Legal, is featured in
the Diversity Journal’s Women Worth
Watching in 2014
issue. In the article
she describes how she turned childhood
hardships into strengths that include her
desire to educate herself and become a
strong communicator. Read Christina’s
story in the September/October edition.
East meets west in
TOMODACHI initiative
In August the Aflac Cancer and Blood
Disorders Center of Children’s Healthcare
of Atlanta welcomed Dr. Yosuke Hosoya,
St. Luke’s International Hospital, Tokyo,
to Atlanta as part of the TOMODACHI
project, an international public-private
partnership sponsored in part by Aflac.
Dr. Hosoya is spending six months working with Emory’s Department of Pediatrics and will observe clinical activities
Aflac Duck “N’ Sync”
with advertising icons and celebrities
The comeback continues! The Duck was on hand for Advertising
Week’s 10th anniversary ‘Parade of Great Icons’ celebration held
in New York City in September. Joining the Duck were two other
celebrities launching their own comebacks; Lance Bass and Joey
Fatone of ‘N Sync fame.
within the Aflac Cancer Center and
spearhead medical best practices sharing between countries.
Green efforts
among those that land Aflac
on Dow Jones list
Analysis of Aflac’s environmental, economic and social practices earned Aflac
high scores and a spot on Dow Jones
Sustainability Index North America list
for the third consecutive year. To learn
what factors led to Aflac being one of
only four U.S. insurers to make the
North America index, go to sustainability-indices.com.
Aflac badge transition in
SDM magazine
SDM magazine recently featured Aflac
Security and the combined efforts that
led to an ‘invisible’ system switch to new
badge capabilities that allow employees
to use one identification badge for all
locations — automatically. Scott Shaw,
senior manager, Security, Transportation
and Disaster Preparedness, helped coordinate the effort that resulted in a smooth
transition to added security — and convenience — for Aflac workers. Read more at
sdmmag.com.
Where’s the Duck … print?
The Aflac Duck is playing hide and seek in this issue of Employee Matters.
Find the Duck’s footprint hidden somewhere in the pages of this issue and
you could win a prize.
Email the page number and page location of the footprint to
[email protected] by Dec. 20.
All correct entries will be entered into a random drawing to win prizes.
All employees are eligible to play this hide and seek game.
(By the way, the tracks above don’t count for anyone thinking this is going to be easy!)
employeE
m a t t e r s
3
Diversity
with a difference
4
november
december
B y
S o m e r
M a s o n
W
hen you hear the word ‘diversity,’ you probably think about ethnicity,
religion or the color of someone’s skin, but there is much more to diversity
than that. Diversity, by definition, is ‘the condition of having or being composed of
differing elements; variety.’ In other words, diversity is ANYTHING that makes
you different from someone else. This could include a number of factors: military
status, gender, health condition or education level, for example.
This year, all Aflac locations celebrated diversity Aug. 2630 and spotlighted less prominent areas of diversity such as
military appreciation, literacy, art, health and cuisine.
Giv ing
One of the biggest events was the Diversity Council Silent
Auction, which benefitted the Aflac Cancer Center. The auction was 100 percent online with real-time bidding. All locations, including teleworkers and state office employees, participated in the fun right from their desks. Items were donated
from management and executives, and up for bid were a trip to
California to see the filming of an Aflac commercial, lunch with
CEO Dan Amos, electronics, gift cards, signed sports memorabilia and more. This effort raised more than $7,500 for the
children at the Aflac Cancer Center!
Albany employees were also in the giving spirit. They held a
book drive benefitting the Literacy Volunteers of Rensselaer
County’s youth programs. They collected a total of 339 books
for the cause.
M ili ta ry A ppr e c i at ion Day
In the spirit of giving AND military appreciation, Columbus
employees held a care package drive for our soldiers and collected close to 1,000 items, including everything from food
to movies to pillowcases. The donations filled the back of a
large pick-up truck.
Columbia employees also set up a military appreciation booth
with a clothing display and information. Winners of the military
appreciation gift bags were Shannon Williams, Privacy Compliance, David Briggs, Large Account Service, and Gwen Whitman, Client Relations. Brittany Brown, Client Services – Large
Account Services, won the military photo submission contest.
employeE
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Clockwise From Left: Pat McGaugh decked out for Heritage Culture
Day. Right: Tarsha Hall enjoys the Art Expo. Below: Adrienne Brooks,
Daniel Yackel, Doris Harvey, Tiffany Hankinson and Jewel Hemby examine authentic military gear. Below Middle: Jennifer Phiffer serves up
something tasty. Bottom Left: Ellie Garnsey, Deb Tallman, Maureen
Reyer and Lynda Atanasio line up to sample some new dishes.
tied this to their big Friday event where
employees could pin their hometown
on the world map and visit any of the
other booths that they may have missed
throughout the rest of Diversity Week.
Columbia organized a cooking contest.
After all votes were tallied, the winners
were Rachna Prasad, Client Relations,
for her chicken tikka masala, Vicki
Sweginnis, PIC/Quality/Risk, for her
Moroccan chicken and couscous, and
Sarah Thacker, Underwriting, for her
tres leches cake. Each winner took home
a $50 Visa gift card.
Omaha employees celebrated the military by playing Military Bingo with different ranking symbols. They also shared
articles written by employees about their
military history and connection.
Foo d
Learning about diversity is always more
fun if food is involved! The Diversity
Council in Columbus and Columbia invited employees to bring in a dish to
share with their co-workers. Columbus
Omaha and Albany employees enjoyed
a festive lunch. In Omaha, employees
sampled Italian dishes, sushi, egg rolls
and chips with salsa and guacamole.
Employees also brought in their favorite
dessert to share with co-workers. Albany
enjoyed weisswurst, burritos, chicken
riggies, meatballs and potato pancakes,
all while playing a friendly game of ‘How
well do you know us?’ In the game, the
audience guessed which of three separate statements made by volunteer employees was false. The employee with
the most correct was Meg Iaconetti,
Payroll Account Services, who received
a $50 gift card to Target.
G etting Pampe r ed
No matter what our gender or background, we could all use a little pampering! Employees in Columbus and Omaha
celebrated hard working employees
with a Pamper Me Day. This event
ties in to both gender diversity, as well
as health diversity. Employees could
choose to receive haircuts, facials, mas-
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sages, manicures or make-up application free of charge in a relaxing, spa-like
atmosphere at work. This was one of the
most popular events of the week. Glenda Allen, Quality Assurance, wrote on
the company My Diversity Experience
Facebook page, “Once again, the Duck
has outdone themselves! PAMPER
DAY... massages, facials, haircuts (men
and women), manicures and make-up!”
Em ployee
M use ums & A rt
Employees in Omaha and Albany created museums featuring employees’
special family heirlooms, memorabilia
and mementos. This gave employees the
opportunity to talk about their families,
their heritages, and items and traditions
that are important to them.
Both Columbus and Columbia employees enjoyed art shows. Columbus employees submitted their art pieces, anything from paintings to photography,
Left: Josh Inman finds a buddy during Military Appreciation Day. Below Right: Elizabeth Gardner is on the receiving end of some welldeserved pampering!
backgrounds to reflect the diversity
found within their teams. Co-workers
viewed the creative ways each department dreamed up to represent the
theme. Sabrina Jackson’s team in Client Relations won the Art Walk and received a $100 Visa gift card.
G am e s
jewelry to pottery, and everything in between, in the art show. The kids at Imagination Station and Imagination Station
Too also submitted wonderful art pieces
of their own. Everyone was able to come
down to see the art entered, often revealing talents about their co-workers that
they didn’t know existed.
Employees in Columbia made their Art
Walk a team-building exercise. Departments decorated one cubical in their
area with the theme “What does diversity mean to you?” The departments
worked together and used art from all
Employees across all campuses played
games throughout the week. Omaha
celebrated generational diversity with
Generation Trivia, a Blast from the Past
candy shop and vintage games such as
Skip-Bo, UNO, 80’s Trivial Pursuit and
Chinese checkers.
Columbus teams participated in The
Quacktastic Race by completing physical and mental challenges throughout
the week. The time it took them to complete each challenge was recorded until
one team, consisting of Bobbi Jo Haywood and Katie Sample, both Special
Investigations Unit, came out on top
with a total weekly time of 16.5 minutes.
They each won an Aflac cooler and Carmike Cinema’s popcorn bucket with free
refill coupon.
Albany and Columbia each held two
puzzle contests. In both locations, the
puzzles were word scrambles with diversity related words. The winners in
Albany were Cheryl Zinnershine, NY
AIM Leadership, and Michele Patton,
NY Policy Service, who each received
a $25 Target gift card. In Columbia, the
winners were Lucille Costa, Broker
Services, Ashley Downs, Claims, and
Lashawnda Johnson, Pre-Processing,
who all won $25 Visa gift cards.
Columbus held daily drawings after each
event. Employees that entered and participated in the events were entered into
the drawings. At the end of the week, the
names of all the participants were put
together and the council drew four final
names to win the big prizes of the week.
Brandi Williams, Business Tech Solutions and Macamen Huxley, Marketing Print/Communications were the big
winners each walking away with an iPad
Mini. DaRell Nix, IT, and Robin Yates,
Claims-Accident, were the runners-up
each bringing home an iPod Touch.
All in all, it was a great, educational week
that taught our employees that diversity
comes in many forms. Being a part of a
certain group because of your military
status, health condition or personal interests helps shape who you are as a person and influences your thoughts, perspectives, decisions and overall lifestyle.
Learning more about how these things
can affect someone’s life helps us all to
be more understanding, tolerant and accepting of the differences in the people
that we work with each day.
Brenda Mullins, diversity officer and second vice president, Human Resources,
reminds you to contact her or her team about diversity and human resources matters. For more information and resources, visit the Diversity Council page on the
employee intranet at About Aflac > Diversity.
employeE
m a t t e r s
7
Aflac Strategic Pillars
wi l l g u id e y o u th r o u gh 2 0 1 4 – and y e a r s t o c o m e
T
oward the end of 2012,
three important developments in the U.S. business world were identified
as being some that could affect Aflac:
I m p r ov e &
e x pa n d o u r
d i st r i b u t i o n
• A shift toward group
insurance products
Ow n o u r
c u st o m e r
experience
• A heightened insurance
broker presence
• The Affordable Care Act
/ Health Care Reform
To help Aflac employees concentrate their energies and
resources on those three essentials, four strategic pillars
were developed to help direct
our operations. Throughout
2013, and continuing into
2016, the strategies on which
our business focuses include:
»» Increase field
force productivity
through the right
tools, processes and
incentives.
»» Expand the broker
channel.
»» Build an Aflac
proprietary exchange.
»» Drive new channels and
partnerships.
»» Improve automation,
account servicing, the
billing experience and
claims experience.
»» Focus on retaining
accounts and
policyholders.
»» Gain more penetration
within accounts.
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Case for Change
The world is changing, and our products, distribution and organization must
meet those changes. Many organizations have faltered because they didn’t
keep pace with the changes going on around them. Consider Eastman Kodak,
Blockbuster and Motorola, companies that all once led their industries.
Holding fast to the old way of doing business with the same products and
delivery systems that brought their success proved to be a poor business model
in a rapidly changing world. That is something we don’t want to see happen
at Aflac. It’s the reason why we have developed the four pillars and for the
organization changes, so that we can continue to be successful.
What do we do next?
There have been changes at Aflac, but with change comes opportunity.
A companywide team comprised of officers and non-management employees are
coordinating next steps for leadership to help everyone adapt and thrive with
these changes. There are several activities on which this team will be focused:
St r e n gt h e n
o u r l ow
c o st m o d e l
Fo c u s o n
our product
i n n ovat i o n
»»
Communicate Aflac’s pillars and
initiatives
»»
Understand Aflac’s organization
transformation
»»
Roll out enhanced leadership
training
»»
Develop RAPIDs (Recommend,
Agree, Perform, Input, Decide) for
certain processes to provide a clear
decision-making process
»»
Conduct business planning
sessions
»»
Form focus groups and feedback
loops for employees
»»
Develop a series of videos to
hear from executive leadership
on topics such as change, focus,
and adaptability
»»
Identify division key tenets
and success measures
»»
Document the roles and
responsibilities of each division
»»
Conduct talent reviews to identify
areas to grow employees
»»
Launch a people leaders guide
to further develop leadership
»» Identify short- and
long-term savings
opportunities.
»» Implement a zero-based
budget process.
»» Improve and expand
upon our current
individual and group
product offerings.
»» Increase our
speed-to-market.
»» Ensure our products
complement the plans
being offered through
the Affordable Care Act.
As we move into 2014, everyone should
understand Aflac’s direction and focus,
and what their role is in helping achieve
company goals. By focusing on the four
pillars and the activities emphasized
here, we can continue to grow Aflac — its
employees, its revenues, and its profits.
employeE
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t e st i m o n i a l
According to Michigan policyholder
Dean Beguhl, Aflac is there ‘helping all
the way’ as he and his wife face life’s
ups and downs. What the Beguhls don’t
see is that behind the scenes Aflac employees come from rich and diverse
backgrounds and lifestyles. Every day
they bring their many skills and unique
talents together to keep Aflac’s promise.
Little did my wife and I know when we applied for an
Aflac policy 10 years ago that I would be diagnosed with
prostate cancer approximately one year afterward. A full
prostatectomy was required, and when the cancer returned
thirty seven radiation treatments were given. Because of
the nature of the disease, I was also subject to hormone
therapy. Aflac was there helping me all the way. Because
of the benefits provided by Aflac, I was able to secure the
best treatment possible.
When my wife and I retired and moved cross country, Aflac
even helped us with our premiums for a couple of months
while we were getting settled. It was then that we were
convinced that this was no ordinary insurance company.
For the past 10 years, we did not file any cancer claims with
Aflac. However, we did continue to file our wellness exam
forms. At times we were tempted to cancel the policy.
Thank God we didn’t.
One month ago, my wife Norma, age 76, was diagnosed
with Stage Four Pancreatic Cancer, for which there is no
cure. This devastating news really rocked our boat. But
Aflac was again there to help provide the quality of life for
her care and treatment, plus help bring the family together.
Thank you, Aflac, for being there when we needed you.
dean beguhl
Richland, MI
10
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december
“Aflac was
again there to
help provide the
quality of life
for her care and
treatment, plus
help bring the
family together.”
employeE
m a t t e r s
11
15 questions for
Kathryn
Lewis
trainer,
explainer and
self-described
computer
geek
Twelve-year Aflac veteran Kathryn
Lewis keeps her training sessions
lively through classroom interaction
and humor. In fact, if you ask the
Corporate Learning technical trainer
if her classes are dull, dry or boring,
she just may reply, ‘I’m a frayed knot!’
12
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Are you a computer
geek or nerd, and why?
Geek. I think that computer geeks, like myself, still have the ability to interact with
people on a fairly normal and understandable level. That’s pretty crucial for a trainer.
What education and
training prepared you for
your Aflac career?
I began high school at Hardaway in Columbus, and then won a full scholarship
to Darlington School, a boarding school
in Rome, Ga., where I attended my junior
and senior years. I went to Georgia Institute of Technology for two years, Shorter
College for six months and graduated
from Columbus College with a Bachelor
of Business Administration and a concentration in marketing.
I’ve also earned Microsoft Office Specialist Master Instructor and Langevin
Learning Services’ Instructor/Facilitator certifications, as well as completed
the Dale Carnegie Training Skills for
Success course.
What do you
teach / train at Aflac?
Pretty much if it’s a software program the
company uses, I can teach it! In Microsoft, I train Access, Word, PowerPoint,
Excel, SharePoint and Visio. I have also
created online training for topics such as
health care reform and onboarding solutions, as well as many of the SAP modules that Aflac uses, including the Business Objects report writing tool.
How would you describe
a typical training class?
Because technical classes can be boring or
overwhelming, I try to keep it light. I laugh
a lot, and try to get my students to do the
same. In between jokes, we learn some
software functionality!
How many Aflac employees
have you trained?
A bunch — more than 5,000 employees.
Our records show I’ve had over 22,000
students in class, but some are repeat customers. And that’s not including online
courses.
Do you use different styles of training for different age groups?
Because technical classes are specific, it’s difficult to adjust the material for the different
generations. However, I do adjust my speed in some cases for those who need to go faster
or slower than average.
What have you learned from your students?
I get a lot of shortcuts from students in just about every single class I teach. They also
teach me patience.
What’s the most embarrassing thing you’ve done in class?
When I get really tickled I snort. That can be pretty embarrassing!
What about you might surprise readers?
I speak fluent German. No, that’s actually not true. But I have replaced a toilet in my house
by myself and thrown the old one out the top floor window. I needed help with that part,
though. My children were more than happy to oblige.
Of what personal accomplishment are you most proud?
Aside from the two great kids I’m raising, I’d have to say my involvement with Relay for
Life. I was a five-time Columbus event chairman, including the first and second ever
in Columbus. I’m watching it grow up too; the first year we had eight teams and raised
$35,000. They now have over 100 teams and raised over $350,000 last year.
What’s your work philosophy?
Work is what you make it; if you put garbage in, you get garbage out, just like in an Access
database. Keep the garbage out!
Did you always have a passion for computer programs?
Always? No. I took an Apple Basic coding class in high school and hated it. I thought it was
stupid and pointless — why did I need to know about computers? Surprise!
Why should Aflac employees take Corporate Learning classes?
Technology is always changing and does so quickly. To keep up with current trends and
innovated software, students learn how to navigate quickly and perform tasks that otherwise may take hours or days.
After all, time is money! By learning the
most efficient way to do things we can
work smarter, not harder.
“…technical
classes can be
boring or
overwhelming,
I try to keep
it light.
I laugh a lot …”
How can students
prepare and make classes
most effective?
We post the course objectives on the
Corporate Training intranet page. In reviewing the objectives, if you can think
of specific questions you may have before
coming to class, or bring in a file that you are
working on, we can target your needs for a
more effective experience.
What’s the best way
for employees to sign
up for classes?
On the intranet: from the Quick Action
Links in the All Employees community,
select Aflac Academy, and then search
under the My Learning tab for what’s currently offered.
employeE
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13
Keep our customers informed
Affordable Care
Act/Health Care Reform
The Affordable Care Act was signed into law by President Obama on March
23, 2010, and on June 28, 2012, the U.S. Supreme Court issued its decision to
uphold the ACA provision requiring the purchase of health insurance.
Intended to help more people access and afford
health care coverage, the law requires most people
to maintain a minimum level of health insurance
coverage beginning in 2014. A key goal of the
sweeping health care reform is to significantly
reduce the number of uninsured by providing affordable coverage options through Medicaid and
new Health Insurance Marketplaces, also called exchanges. Sound simple? Not always.
How does aca/hcr
affect Aflac customers?
Not surprisingly, ACA/HCR has left many Aflac
customers, both individuals and employers, with
questions about how it affects them.
Health care reform presents tremendous opportunity for our associates to position themselves as
guides who can consult with employers, call out
issues they need to be concerned about and lead
them to voluntary benefit solutions. People want
to know how much they are likely to pay in out-ofpocket expenses with ACA/HCR changes and what
options are available. Our field force has the power
to help them get the answers they are looking for.
How does Aflac help customers
make sense of aca/hcr?
Laree Daniel, Aflac senior vice president, chief administrative officer, is leading a health care reform
experience task force to provide Aflac employees,
field force and our employer groups with up-to-date
resources that help them understand the impact of
changing legislation on them and how Aflac can help.
A dedicated Healthcare Hotline staffed by specially
trained CSRs went live on Aug. 18. The hotline team
works with a panel of Aflac ACA/HCR experts to
provide our field force with timely answers to their
questions and those they receive from their customers.
As important transformational aspects of ACA/HCR
are phased in, it’s critical to help further the Aflac
value proposition by communicating the latest and
most accurate information. The taskforce created an
ACA/HCR content management process to ensure
all information and content is regularly reviewed and
refreshed by Compliance, Legal and Government
Relations; it has proven to be invaluable in our efforts
to coordinate and align our ACA/HCR activities. A
SharePoint site houses the approved content and is
accessible to all Aflac content owners. Additionally,
specially trained liaisons throughout the campuses
are available to answer your general ACA/HCR
questions, as well as provide business units with
pertinent guidance.
The core team charged with training and communicating changes consists of Dexter Harris, Sales
Academy/National Recruiting; Kip Havel, Marketing Communications; Laura Kane, Corporate
Communications; Tom McKenna, Legal; Darlene
Porter-Small, Senior HCR Program Consultant;
David Pringle, Federal Relations; Belinda Smith,
Business Project Office and Gladys Tillmon,
Corporate Learning.
Where can policyholders and
accounts get timely information?
Not surprisingly, as ACA/HCR legislative and
The goal of this task force is to coordinate, align regulatory updates unfold many customers may
turn to the Internet for information.
and ensure consistency in
all company
ACA/ HCRrelated activities.
Those activities
include training for
employees and the
field force and comAflac Healthcare Reform Resources
munications to the
field force and em• aflac.com/healthcare_reform
ployer groups.
Healthcare.gov or 1-800-318-2596
Get the latest
information at these sites:
14
november
december
HCR
and you
•
Kaiser on Health Care Reform kff.org/health-reform
•
U.S. Small Business Administration/Health Care sba.gov/healthcare
On Sept. 6 all Aflac
employees received
an email from Steve
Garberich, Total
Rewards, about Health
Care Reform and its
effect on our benefit
enrollment. Included
were links to:
• New Health
Insurance Marketplace Coverage
Options and Your
Health Coverage
document
• Q-and-A
• Government websites
That email, followed
by related employee
communications, provided Aflac employees
with important information as they made
decisions during the
benefits enrollment
period, which ended
Nov. 17.
If you have questions
about ACA/HCR and
how it affects you,
please contact your
HCR liaison. If you are
uncertain who your
liaison is, please email
Darlene Porter-Small
for information.
Credit:Jerome Bryant
W
hen Senior Vice President, Chief
Administrative Officer, Laree
Daniel, came to Aflac Group during
Employee Appreciation Week she visited
the Columbia Customer Service Center.
On her agenda was call monitoring with
Regina Locklear, Customer Service, who
had just been honored in Columbia’s Quarterly Spotlight for her customer service
success. Through her headset, Laree heard
first-hand exactly what typical customer
calls consist of. “I was honored to meet Laree and to have the opportunity to have her
listen in on my calls,” said Regina. “She was
able to hear for herself the type of calls that
we get and to see how we navigate through
the various systems to find answers.”
We asked Laree why she wanted to observe
and what her thoughts were about this experience. This is what she had to say:
“Listening to calls allows me to get up
close and personal with our customers and the employees who represent
the Duck each day. Sitting with Regina gave me incredible insight into
the types of customers who are calling
and the nature of their requests. It also
provided me a view of the tools and
processes our call center reps have at
their disposal to be able to meet the
needs of our customers.
reginaLocklear
Senior vice president, and chief administrative officer,
Laree Daniel, listens up at Columbia’s call center
By Carla Callaham
“I learned of some new opportunities
that could make call center reps’ jobs
easier, and was able to confirm the
business need for some point-of-contact processing in the call center. What
I enjoyed most was being able to witness an employee committed to providing consistent, positive experiences
for our customers – the Aflac Way.”
By taking the time to witness a frontline
employee in action, upper level management now has a greater idea of just what
it takes to be the voice of Aflac Group and
to hear what our customers are saying and
hearing. Thank you, Laree, for putting
Aflac Group’s Customer Service Center on
your list of places to visit and for listening
in while we assist our customers.
“What I enjoyed most was being able to witness an employee
committed to providing consistent, positive experiences for our
customers – the Aflac Way.”
employeE
m a t t e r s
15
B y Ja m e s L e at h e r w o o d
Aflac IT’s Giving Spirit
B y Ja m e s L e at h e r w o o d
the Electronic Way
Thanks to donors’ generosity, the IT Division was
able to purchase everything on the wish list, including
laptops, iPads and computer monitors.
16
november
december
When it comes to giving to the Aflac
Cancer Center, IT Division employees
make it electronic all the way.
For the past four years, Aflac’s Information Technology Division has raised
money to purchase computers, tablets
and other technology to support the patients and staff at the Aflac Cancer and
Blood Disorders Center of Children’s
Healthcare of Atlanta.
Last year, IT Division employees and
contractors donated more than $9,600
to purchase technology for the patients
and staff of the Aflac Cancer Center.
The Aflac Cancer Center provides a
wish list to the IT fundraising committee and fundraising efforts are in full
swing again this year. They’ve included bake sales, Jeans Day stickers, and
breakfast biscuit sales.
The big moneymaker last year was a
Pink Ballerina costume election. IT
Division employees voted by putting
money in jars designated for each of the
IT contestants. Over the course of several weeks, the lead changed hands several times, but in a surprise last-minute
move, Aflac IT selected Robert Phibbs,
System Development. Robert wore the
costume during the division’s Tailgate
Party and Costume Contest.
like to increase their understanding of
specific procedures. They will already
be exposed to these areas visually and
we are able to walk them through the
exact experience to maximize coping.
“We also use them for distraction during stressful events and procedures,”
LaPerriere says. “For instance, the patient’s attention can be diverted away
from an IV start if they are fully engaged in playing a game on the iPad.”
The technology also supports the patients’ families, and ongoing research
at the Aflac Cancer Center.
“Stephanie Borer and I use our iPads
as part of our psychosocial research
project,” says Kristin Frazier. Kristin
and Stephanie are social workers at the
Aflac Cancer Center. “We have parents
complete a survey on the iPad within a
couple of weeks of their child’s diagnosis, and then repeat that survey along
with a second survey six months later.
Thanks to donors’ generosity, the IT
Division was able to purchase everything on the wish list, including laptops, iPads and computer monitors.
“The study is looking at the stress
levels families face when their child
is newly diagnosed with cancer. We
want to determine if our family support team gets this info directly from
families early on, whether or not it
makes a difference in our ability to
support families throughout treatment.
“We use the iPads in two main ways,”
says Lisa LaPerriere, a child life specialist at the Aflac Cancer Center. “We have
loaded photo books of different areas of
the hospital, including Radiology, the
operating room and the Aflac Clinic,
onto the iPads. This helps us prepare
patients with what these units will look
“So far we have gotten a lot of positive
feedback from the parents about being
able to complete the surveys electronically versus using pen and paper. It’s
exciting to be able to use technology in
our research study. This would not have
been possible without the donation of
the iPads.”
Fundraising continues for this year’s wish list. Employees who would like
to donate should contact Cindy Storey at 706-596-3769.
employeE
m a t t e r s
17
Policy
Service
“My responsibility
toward our internal or
external customers is
to review the request
received and verify I
have all the information
needed to complete the
task in a timely matter.
If there is something
missing, I will do
everything in my power
to find a solution and
respond positively
to the policyholder,
associate or whoever
the customer may be.”
— Leticia Mejias
B y C a r r ic e Q u i n n i e
When we hear the words Policy Service, some of
us may be uncertain about the scope of the many
responsibilities carried out there. Here’s a way to learn
about — and remember — how Policy Service employees help Aflac deliver the promise.
Policy Service has the very important role of maintaining Aflac business. As a member of the Customer Assurance Organization, Policy Service is centered on servicing
and retaining Aflac business at the group and policyholder level.
Policy Service has four main areas
of responsibility:
• Reconciliation Services
Applies group payments to policies on an invoice and makes all
necessary adjustments.
• Invoice Services
Handles policy maintenance to include payroll correspondence on
group-billed policies.
• B i ll i n g S e r v i c e s
Provides service to payroll accounts by processing maintenance
concerning the accounts’ billing status.
• Direct Policy Services
Handles policy maintenance on non-payroll policies.
Together, all areas are doing the R.I.G.H.T. thing!
Policy Service has a strong foundation built on professional integrity. They adhere
to the Aflac motto of Delivering the Promise. The moral and ethical principles of
Aflac are always reinforced during weekly Assurance Meetings.
Team members are coached to excel in their daily goals and are encouraged to give
feedback to improve departmental strategies. Kevin Dunlap, second vice president,
has cemented this professional foundation by instilling the motto, “Providing excellent customer service, the first time!”
Policy Service provides this experience, the first time, by doing the R.I.G.H.T thing
on a daily basis. Their guiding principles include:
18
november
december
policy service Do the
R.I.G.H.T. thing
R e s p o n s i bl e
Team members know what their duties are and properly execute them.
I n i t i at i v e
Policy Service takes the initiative in every professional situation.
Employees take the appropriate actions without being told to do so.
When a team member notices an error on an invoice, they take it upon
themselves to call the payroll account and open the lines of communication to address the error. Specialists go the extra mile without being
told to do so.
Generous
“I’m always willing to
provide exceptional
customer service
to both internal and
external employees
without expecting
anything in return.
I’m always willing to
help others in any way
possible, whether it is
to share information
or assist with special
projects.”
— Damaris Troche
There is a continuous atmosphere of giving and sharing of information
throughout the department. Teams help each other to meet departmental
goals. If one division is behind, another division will give assistance.
Policy Services is a community committing to the team!
Honest
Problems are solved honestly. If a mistake is made, they own it, learn
from it, and grow! Monthly team meeting give the employees the opportunity to share these learning experiences with their peers.
Trustworthy
Policy Service is professionally reliable, consistently providing precise
service. Whether it’s deleting a dependent who has reached the age limitation, reconciling an invoice, keying accounting sheets, or combining
billing services for payroll accounts with Aflac and Aflac Group products, Policy Service drives positive results.
Policy Service maintains Aflac customers by doing the R.I.G.H.T. thing.
These five departmental characteristics are mixing together building a
strong foundation for Policy Services. This foundation continues to assist Aflac in Delivering the Promise.
“Honesty is the best
policy. Being honest
means being upfront right
away. Your problem is
my problem, and together
as a team we can resolve
any issue.”
— G i l b e r t o D r u mm o n d s
employeE
m a t t e r s
19
Telework
P o l i c y
S e r v i c e
s t y l e
Some Aflac jobs lend themselves to Aflac’s
telework model, and certain employees in
Policy Service possess the distinct skills and
job responsibilities required to operate efficiently from home. A few employees who
have made the adjustment to the teleworking way of life recently talked to Sharon Baker, Policy Service, about their experiences.
20
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december
B y S h a r o n B ak e r
How would you like to start off your workday in pajamas
and fuzzy slippers? In Policy Service, approximately
110 employees have this option. These individuals are
part of the vital and productive workforce engaging in
the teleworker experience.
It took some mindset and logistic adjustments, but these
employees have made telework work for them – and Aflac.
Flexibility
Some feel that flexibility is the greatest advantage and an invaluable strong
point for most teleworkers. The work-life and family balance concept is important to all employees, but the teleworker can capitalize on this benefit in
different ways. Because they work from home, teleworkers are able to more
effectively handle appointments, take classes, make school visits or address
unexpected issues that may arise with little impact to their work day. They
can return from the appointment to their home and pickup where they left
off. Historically, teleworkers tend to use less personal time off.
Sancy Acevedo has been teleworking for the past three years. Sancy says,
“I love the flexibility. I am able to participate and help in my son’s activities
at school.” This is also added value for Stacie Jones as she and her husband
Joe work different shifts. Stacie is able to take an hour each morning to accompany Joe to the gym. “We use this time to get caught up and talk about
things,” says Stacie. Laurie Roberts, a 30-year Aflac veteran with six years
in telework enjoys being able to take her grandson with special needs to his
doctor visits as well as to therapy appointments. “I love teleworking so very
much,” says Laurie.
Structure
A strong sense of structure is necessary for teleworking success. Teleworkers must be disciplined and not
easily distracted in the home environment. These individuals must be
able to work with minimum supervision, while ensuring that productivity and quality goals are met. Daphney Wilson says that when working
from home two things are paramount. “You must be well-organized
and self-motivated.” This sentiment
is echoed by most teleworkers who,
on average, exceed Aflac’s productivity standards.
Independence
& empowerment
The words independence and empowerment convey the feel of telework. Betty Patton, 25-year Aflac
veteran and one of the first teleworkers to be deployed, feels a level of
trust from her supervisor, which allows her to work independently and
make rational decisions. Betty says,
“It’s like you are your own boss, even
though you are not. You feel like an
entrepreneur, owning it, serving the
customer better.”
The telework culture
“It’s like you are your own
boss, even though you are not.
You feel like an
entrepreneur…”
It has been said that once you become
acclimated to this lifestyle, it is hard
to imagine working any other way.
Some teleworkers insist that it would
be difficult to leave telework even if
an in-house promotional opportunity
presented itself. In addition to the intangible benefits, tangibles like savings on gas, clothing and car maintenance also contributed to their desire
to work from home.
employeE
m a t t e r s
21
Bailey Moody
22
november
december
D u ck p r i n ts t r ack s u cc e ss
DuckheadstoAtlanta
to lend its support in the fight against childhood cancer
On Sept. 4 two heroes in the fight against childhood
cancer were presented with the first-ever Aflac
Duckprints Awards in a ceremony that also
introduced the Duckprints cause.
Atlanta sportscaster and cancer survivor Ernie
Johnson Jr. kicked off the event by presenting
former Atlanta Braves pitcher John Smoltz and
Aflac Cancer Center of Children’s Healthcare of
Atlanta Director Dr. William G. Woods with the
inaugural awards.
Also on hand was 11-year-old Bailey Moody,
whose story was featured in the Sept. 16 portal
story recounting how Aflac Cancer Center
doctors treated her osteosarcoma, an aggressive
form of cancer.
Socialize it!
To help raise funds and awareness, the Aflac
Foundation is donating $2, up to $2 million, to the
Aflac Cancer Center for every Duckprints-related
social media action taken on Twitter, Facebook,
Youtube Views and ShareThis through December.
Aflacduckprints.com
Above: Bailey Moody and former
Atlanta Braves pitcher, John Smoltz.
Have you or someone you love made an impact
on the fight against childhood cancer? You can
tell your story and follow the Duck’s journey to
hospitals around the country honoring unsung
heroes at aflacduckprints.com.
employeE
m a t t e r s
23
Alexandra Baggett
From
Iron Girl to
24
november
december
Ironman
Peggy Mark
Alexandra Baggett and Peggy Mark, both IT,
Columbus, started Sept. 29 by swimming 1.2
miles in Augusta’s Savannah River, followed
by a 56-mile bike ride over Georgia and South
Carolina hillsides. Next on the day’s schedule?
A 13.1-mile run through downtown Augusta.
That’s right; 70.3 miles in a grueling IRONMAN 70.3 triathlon alongside some of the nation’s top athletes. Finishing
45 and 22 in their age groups, respectively, Alexandra and
Peggy consider their results true testaments to their lifelong quest for fitness and commitment to the sport.
“I came to the U.S. from Brazil on a tennis scholarship and
played in the USTA league before getting injured. As I
looked for a sport to replace tennis, I found that triathlete training was something I could do on my own without
having to depend on a partner the way I did with tennis,”
says Alexandra. “It turns out, though, that triathletes are a
very close-knit group with a strong sense of camaraderie
that really appeals to my need for community.”
Peggy agrees. “Getting up at 5 a.m. every day can be difficult. Finding others who have that same commitment
to health and fitness — and competing — is crucial to the
athlete mindset. We encourage each other and give that
extra push that we all need some time.
“My German childhood instilled a love for the outdoors
and sports in me,” Peggy continues. “I hope that my
dedication inspires others. Swimming was challenging
for me at first, but talking to experienced friends helped
me overcome that, so I know firsthand how important encouragement is.”
Both women competed in Aflac-sponsored Iron Girl triathlons in Atlanta from 2008 through 2010, and in Clearwater, Las Vegas and Tahoe in 2010. They also competed in
the Athleta-sponsored 2011 Atlanta Iron Girl event.
Their stories were featured in the “Meet Inspiring Athletes”
section on the Ironman website. Go to Ironman.com and
enter their names in the Search field to read more. Find
IRONMAN 70.3 triathlon results at ironman.com/Augusta.
The Duck
is back
and busier than ever
Find inspiring — and
real — comeback
stories online
The Duck’s comeback
has been nothing short
of amazing, although his
road to recovery and return
to work started off with a
rehearsal that was a little
rocky. New commercials
chronicling his comeback
and sharing his story in a
spirited pep talk have also
helped potential customers
learn how Aflac can help
them focus on getting
better and make their own
personal comebacks.
In the Spanish version of the
“Rehearsal” commercial, the
Aflac Duck imitates popular
Latin clichés and responds
to Aflac’s value props/
benefits by singing and
dancing to the tune of Aflac.
Be sure to watch comeback
stories — and share your own —
at imadeacomeback.aflac.com.
employeE
m a t t e r s
25
D
S!
E
H
H
t
A
k
l
l
C
u
Ladies Lexi
Wristlet Wallet
$17.99
Item # AC153
iPhone 5
Tough Case
$25.00
Item # D198
2014 Leather
Executive
Planner
$9.99
Item #
D159-014
Tama Duck
$5.50
Item # AD100
look
out!
What’s new in 2014? CAYS, that’s what! Be on the look out for a
brand new shopping experience that will be easier to navigate and
provide more effective product searching. It’ll be worth the wait.
Order your branded Aflac products via my.aflac.com>quick action links>classifieds/employee perks>ordering incentives>CAYS
NEW
faces
S ay h el l o t o so me of
Aflac’s Newest Employees.
Melissa Alvarado
Ana Brown
Matthew Buchanan
Arthur Buckley
Jose Canedo
Amanda DeAbreu
Customer Service Center
Columbus
Customer Service Center
Columbus
Client Services
Columbia
IT
Columbus
Policy Service
Columbus
Customer Service Center
Columbus
Andrew Edwards
Cody Francis
Nicholas Garberich
Maxim Guslyaev
Devan Hardaway
Lorenzo Harris
New Business
Columbus
Customer Service Center
Columbus
Customer Service Center
Columbus
IT
Columbus
Customer Service Center
Columbus
Sales Assurance Organization
Columbus
Valerie Hernandez
Valencia Howard
Katrina Hunter
Jacob Leatherwood
Janet Mulkey
Steven Paine
Customer Service Center
Columbus
Client Services
Columbia
Customer Service Center
Columbus
Sales Assurance Organization
Columbus
Customer Service Center
Columbus
Sales Assurance Organization
Columbus
Mary Perez
Kevin Ross
Allie Samuelson
Manuel Sanchez
Darin Sanders
Niyeli Scalf
Customer Service Center
Columbus
Compliance
Columbia
Compliance
Columbia
Customer Service Center
Columbus
Claims
Columbus
Customer Service Center
Columbus
Jason Thacker
Allison Thompson
Katherine Tice
Ashley Youngblood
Actuarial
Columbia
Customer Service Center
Columbus
Claims
Columbus
Claims
Columbus
employeE
m a t t e r s
27
ALL
family
in the
C O NG R AT U L AT IO N S T O
Sharona Barrocales, who was promoted from
customer service specialist II to customer service specialist III, Customer Service Center.
Nicki Bartley, who was promoted from change
management coordinator, Change Management, to enterprise change consultant, SEMOChange Management and Communications.
Aimee Carstarphen, who was promoted from
business process analyst II, Analytics Team, to
business process consultant, Field Reporting.
Monica Cooper, who was promoted from customer service specialist II to customer service
specialist III, Customer Service Center.
Timothy Crabb, who was promoted from communications analyst II to senior communications
analyst, Change Management.
Stephanie Dail, who was promoted from
manager, Analytics Team, to senior manager,
Field Reporting.
Toni Darbe, who was promoted from investment data specialist to valuation analyst,
Investment Accounting.
Melissa Davis, who was promoted from customer service specialist II, Customer Service, to
account manager I, Client Services.
Tricia Davis, who was promoted from customer service specialist I to customer service
specialist III, Customer Service Center.
LaShonda Evans, who was promoted from
sales administration specialist III, Southeast Territory, to project coordinator, Sales Academy.
Elizabeth Eveland, who was promoted from
operations analyst II, CAO Leadership, to business consultant, Aflac Benefit Solutions.
28
november
december
Sheikela Ford, who was promoted from claims
support specialist II, Claims, to claims specialist
I, Claims Trainee.
Belinda McNeil, who was promoted from
performance manager to business partner,
employee relations manager, HR.
Raymond Galapon III, who was promoted from
operations analyst, PIC, to supervisor, operations, Policy Service.
Brooke Miles, who was promoted from
customer service specialist I, Customer Service
Center, to operations analyst I, Customer Service Center-Overhead.
Deon Guthrey Jr., who was promoted from
sales administration specialist II to senior asset
management analyst, Asset Management.
Wright Mitchell, who was promoted from
security officer II to security officer III, Security.
Sherie Heath, who was promoted from business systems analyst II, IT Project Management
Team, to accountant II, Budget.
Aimee Mitrogogos, who was promoted from
senior auditor to experienced senior auditor,
Internal Audit.
Chanel Hendrick, who was promoted from
account relations executive II, Account Relations East, to business change agent, Change
Management.
Rollins Moncus, who was promoted from accountant III to manager, Budget, Cost and Fixed
Assets.
Deede Hinson, who was promoted from HR
consultant to HR business partner, HR Business
Partners.
Mitchell Moore, who was promoted from
business process analyst III, EGA Overhead,
to senior strategy analyst, Office of Strategic
Management.
Calvin Jones, who was promoted from customer service specialist I to customer service
specialist III, Customer Service Center.
Terri Murrell, who was promoted from business process analyst I, Analytics Team, to business process analyst III, Field Reporting.
Felicia Kempson, who was promoted from
customer service specialist I to customer service spec III, Customer Service Center.
Norali Negron, who was promoted from customer service specialist II to customer service
spec III, Customer Service Center.
Sheryl Manville, who was promoted from
business process analyst II, Analytics Team, to
business process analyst III, Field Reporting.
Christi Owens, who was promoted from
executive assistant II, Worksite Marketing, to
competitive intelligence analyst I, Competitive
Intelligence.
Heatherly McCabe, who was promoted from
senior associate product manager to product
developer, Product Development.
Latrese McElveen, who was promoted from
contract specialist I, Agent Validations, to account manager I, Client Services.
Joan Parker, who was promoted from sales
administration specialist III to senior asset
management analyst, Asset Management.
Jo Anna Pearson, who was promoted from
customer service specialist I to customer service specialist III, Customer Service Center.
[Survey]
“Just as a choir has many different voices
that combine into a melody, Aflac’s diverse
workforce blends together to fulfill the
promise we give to customers ...”
DBorra Perry, who was promoted from customer service specialist I to customer service
spec III, Customer Service Center.
Caroline Stephens, who was promoted from
executive assistant IV, Aflac Group CEO, to
executive assistant IV, AGI COO.
Kenneth Posey, who was promoted from customer service specialist II to customer service
specialist III, Customer Service Center.
Tasha White, who was promoted from lead
specialist to supervisor, Customer Service
Center.
Johnny Richmond, who was promoted from
customer service specialist II to customer service specialist III, Customer Service Center.
EDU CAT IO N A L ACHIE V EME N T S
Jaci Rollo, who was promoted from customer
service specialist I to customer service specialist III, Customer Service Center.
Brandon M. Sanders, son of Jacquelyn Sanders, IT, was chosen as the 2013 Graduate
Student of the Year at the University of Florida,
Gainesville. Brandon received his master’s
degree in Health Education.
Sandra Rowe, who was promoted from customer service specialist II to customer service
specialist III, Customer Service Center.
TYING THE KNOT
Robert Sappington III, who was promoted
from business process analyst II, Analytics
Team, to business process analyst III, Field
Reporting.
Stephen Tyler, son of Cheryl Tyler, Customer
Service Center, was married on July 20.
Susan Skipper, who was promoted from
accounting specialist II to customer service
specialist III, Customer Service Center.
Justin Smith, who was promoted from operational auditor II to experienced senior auditor,
Internal Audit.
Wilma Steed, who was promoted from business process analyst II, Analytics Team, to
business process analyst III, Field Reporting.
Cheryl Jones, Customer Service Center, married
Travis Bullock on July 29.
NEW ARRIVALS
Shatina Frazier, Training, and Kerry Frazier,
Customer Service Center, celebrated the birth
of their baby boy, Nyko S. Frazier, on May 10.
Ellen Greer, Broker Sales, and her husband,
Josh, welcomed a son, Carter William Greer,
on Aug. 23.
SY MPAT HIE S
Members of Talent Acquisition extend sympathies to Ivy Hines on the loss of her father,
James Hines, who passed away Sept. 2.
Angela Steele, who was promoted from underwriting specialist III to underwriting specialist
IV, Corporate Underwriting.
We want to know:
What does
diversity in
the workplace
mean to you?
We hope you enjoyed
reading about Aflac
Diversity Week. Here’s
your chance to let us
know how diversity
affects your own activities.
Email your answers to
[email protected].
Use Diversity in the
subject line.
We’ll share some of the
results in an upcoming
issue of Employee Matters
or on the employee intranet.
HEY!
Send your news, ideas and suggestions for
stories to [email protected].
employeE
m a t t e r s
29
PRSRT STD
U.S. POSTAGE
PAID
AFLAC
Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
2013
A f l a c H o l i d ay D u c k
Blood disorder patient Michelle designs 2013 skier
Aflac once again teamed with Macy’s to produce and sell the 2013
Aflac Holiday duck. This year’s designer is 14-year-old Michelle
from Alpharetta, Ga., who receives treatments at the Aflac Cancer
and Blood Disorders Center of Children’s Healthcare of Atlanta.
Is one Duck not enough? You can purchase additional ducks
to share!
Go to the employee intranet > Employee Services > Perks >
Ordering Incentives > CAYS-Communicorp at Your Service.
november
december