- Vidéotron

Transcription

- Vidéotron

USER'S GUIDE
The Explorer®, Explorer® HD,
Pace® and Pace® HD Terminals
Congratulations on buying the most advanced digital terminal on the market!
v3
IN THIS GUIDE
IMPORTANT RULES FOR SAFE OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
EXPLORER® TERMINALS AND PACE® TERMINALS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
EXPLORER® 2000 FRONT PANEL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
EXPLORER® 2100, 3100 OR 3100 HD FRONT PANEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
EXPLORER® 2200 AND 3250 HD FRONT PANEL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PACE® 511 AND 550 HD FRONT PANEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
BASIC INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
HOW TO CONNECT SERIES 2000 -3000 EXPLORER® TO A MONO OR STEREO TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
HOW TO CONNECT THE PACE® 511 TO A MONO OR STEREO TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
MODELS E2050-ER1 AND RT-U43CO BUTTONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
MODEL RC-U49C+ BUTTONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
PROGRAMMING THE E2050-ER1 REMOTE CONTROL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
PROGRAMMING THE RT-U43CO REMOTE CONTROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
PROGRAMMING THE RC-U49C+ REMOTE CONTROL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
INTERACTIVE PROGRAM GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
PAY PER VIEW (PPV) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
PARENTAL CONTROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
VIDEO ON DEMAND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
QUICK SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
GENERAL SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
FREQUENTLY ASKED QUESTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
TO OPTIMIZE SOUND AND IMAGE QUALITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
LINE FUNCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
OTHER CONNECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
SERIES 2000 - 3000 EXPLORER®, TV AND ONO OR STEREO VCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
SERIES 2000 - 3000 EXPLORER® AND HOME THEATRE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
PACE® 511, TV AND MONO OR STEREO VCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
PACE® 511 AND HOME THEATRE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
EXPLORER® 3100 HD AND HDTV SET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
EXPLORER® 3100 HD, HDTV SET, AND VCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
EXPLORER® 3100 HD AND HOME THEATRE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
EXPLORER® 3250 HD AND HDTV SET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
EXPLORER® 3250 HD, HDTV SET, AND VCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
EXPLORER® 3250 HD AND HOME THEATRE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
PACE® 550 HD AND HDTV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
PACE® 550 HD, HDTV AND VCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
PACE® 550 HD AND HOME THEATRE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
IN THIS GUIDE
HOW TO USE PERIPHERALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
MONO TV AND VCR, NO SPLITTER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
MONO TV AND VCR, WITH SPLITTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
STEREO TV AND VCR, NO SPLITTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
STEREO TV AND VCR, WITH SPLITTER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
PACE® TERMINALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
HDTV SECTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
HDTV FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
EXPLORER® HDTV SETUP WIZARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
INTRODUCING THE SETUP WIZARD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
PICTURE FORMATS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
SETTING UP YOUR HDTV WITH THE SETUP WIZARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
IMPORTANT RULES FOR SAFE OPERATION
Carefully read through these rules for safe operation before hooking up the terminal.
Placement and Ventilation
The unit has openings for ventilation that protect it from overheating.
• Avoid obstructing these openings, and do not place other equipment, including televisions, lamps, books or any other
object, on the unit. Do not place it in an enclosure such as a bookcase or equipment rack, unless the installation provides proper ventilation.
• Do not place the unit on a bed, sofa, rug or similar surface, or over a radiator or heat register.
• Place the unit on a stable surface able to support its size and weight.
Accessories and Cleaning
Do not use accessories with this equipment unless recommended by your cable service provider.
Do not open the cover of the unit. Unplug the unit and clean it with a damp cloth. Do not use a liquid or aerosol cleaner,
or a magnetic/static cleaning device.
Object and Liquid Entry
Do not expose the unit to liquid or moisture, or spill liquids on or near it. Do not place the unit on a wet surface. Never
push objects of any kind into the unit’s openings, as they may touch dangerous voltage points or cause short-circuits that
could result in a fire or electric shock.
Power Sources
A label on the unit indicates the correct power source for this equipment. Operate the unit only from an electrical outlet
that has the voltage and frequency indicated on the label. Do not overload electrical outlets or extension cords, as this
can result in a risk of fire or electric shock.
Power Cord Protection
Arrange all power cords so that people cannot walk on the cords, or place objects on or against the cords, as this may
damage them. Pay particular attention to cords that are at plugs, at electrical outlets, connected to accessories, and at
the places where the cords exit the unit.
Grounding
The Explorer® terminal has a two-prong plug. Properly ground the unit by inserting the plug into a grounded electrical,
two-socket outlet. If the plug is polarized, it has one wide prong and one narrow prong. This plug fits only one way.
Caution! To prevent electric shock, match wide blade of plug to wide slot, then fully insert. If you are unable to insert
this plug fully into the outlet, contact an electrician to replace your obsolete outlet.
Servicing
This unit is covered by a one-year warranty. Opening the case will void your warranty. Refer all servicing to a qualified
Vidéotron technician. Contact your cable service provider for instructions. Service should be referred to a Vidéotron
technician when any of the following occurs:
• There is damage to the power cord or plug.
• Liquid enters the unit, or there is exposure to rain or water.
• A heavy object falls on the unit, or you drop the unit or damage the cabinet.
• Operation is not normal (the instructions in this guide describe the proper operation).
• The unit exhibits a distinct change in performance.
1
EXPLORER® TERMINALS AND PACE® TERMINALS
The Explorer® and Pace® terminals offer the same high-performance capabilities, including:
•
•
•
•
•
Dolby Digital™ surround sound, CD-quality audio, and DVD-quality video;
a complete Interactive Program Guide providing an overview of the next days of programming;
the ability to block access to specific times, channels or TV programs using the Parental Control feature;
access to interactive TV, with its range of advanced features and services;
access to Video-on-Demand, where available.
EXPLORER® 2000 FRONT PANEL
1
12
3
4
5
6
7
8
Smart Card Slot
Message Indicator
Display
Bypass Indicator
VOL+ and VOLMaintenance Keys
CH+ and CHPower
2
3
4
5 6
7
8
Will eventually allow for transactions. Not yet operational.
Not yet operational.
Displays the channel numbers and time of day.
This function is not available.
Increases or decreases volume.
For use by certified technicians.
Scrolls up or down through the channels.
Provides power to the unit. The unit is on when the LED is illuminated.
EXPLORER® 2100, 3100 OR 3100 HD FRONT PANEL
CH+
VOL-
VOL+
GUIDE
INFO
EXIT
SETTINGS
POWER
CHBYPASS
1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
2
Display
Message Indicator
Bypass Indicator
VOL+ and VOLSELECT
CH+ and CHGUIDE
USB Port
INFO
EXIT
SETTINGS
Power LED
Smart Card Slot
Power
2
3
4
5
6 7
8
9 10 11 12 13 14
Not yet operational.
Confirms or accesses onscreen options.
Accesses the Interactive Program Guide (IPG).
Connects to peripheral devices. There are no compatible devices yet.
Provides information on settings and IPG programs.
Exits menus, the IPG, and program information.
Accesses the Quick Settings and General Settings screens.
Illuminates when power is on.
EXPLORER® TERMINALS AND PACE® TERMINALS
(CONTINUED)
EXPLORER® 2200 AND 3250 HD FRONT PANEL
CH+
GUIDE
INFO
EXIT
VOL-
VOL+
SETTINGS
POWER
CH-
BYPASS
1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Message
Display
GUIDE
Bypass Indicator
INFO
USB Port
EXIT
SETTINGS
Smart Card Slot
SELECT
CH+ and CHVOL+ and VOLPower
Power LED
2
3
45
6 7 8 9 10 11 12
13 14
Indicator Not yet operational.
Illuminates when power is on.
PACE® 511 AND 550 HD FRONT PANEL
ch+
BYPASS
HDTV
display
power
volguide
info
exit
vol+
settings
ch-
1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Power
USB Connector
Bypass Indicator
Smart Card Slot
Display
Message
HDTV
Display
GUIDE
INFO
EXIT
SETTINGS
VOL+ and VOLSELECT
CH+ and CH-
2
3 4 5
6 7
8
9
10 11 12 13 14 15
Lights green when your home terminal is on and red when it is off.
Indicator Not yet operational.
Lights for a high-definition source signal and during display setting (550 HD model only).
To select appropriate screen resolution, aspect ratio etc. (550 HD model only)
3
BASIC INSTALLATION
BEFORE INSTALLING THE DIGITAL TERMINAL …
• Locate the serial number, which is on a bar code on the back panel of the unit.
Write it down here: _________________________
• If the unit is plugged into an outlet that is controlled by a wall switch, make sure the switch is always
in the ON position to enable updates to the Program Guide.
• It is recommended that you use a surge protector with the unit.
SERIES 2000 - 3000 EXPLORER®
HOW TO CONNECT THE EXPLORER® TO A MONO OR STEREO TV
Explorer®
C
CABLE IN
R
USB
1394
1394
OUT
DATA
OUT
OUT
OUT
CABLE
OUT
THIS DEVICE IS INTENDED TO BE ATTACHED
TO A RECEIVER THAT IS NOT USED TO
RECEIVE OVER-THE-AIR BROADCAST
SIGNALS. CONNECTION OF THIS DEVICE
IN ANY OTHER FASHION MAY CAUSE
HARMFUL INTERFERENCE TO RADIO
COMMUNICATIONS AND IS IN VIOLATION
OF THE FCC RULES, PART 15.
120 VA
60HZ 5A
CAUTION
S-VIDEO VIDEO L
RISK OF ELECTRIC SHOCK
DO NOT OPEN
DIGITAL
AUDIO
AVIS: RISQUE DE CHOC
ELECTRIQUE NE PAS OUVRIR
AUDIO
CATV CONVERTER
MADE IN MEXICO
120 VAC
60HZ 80W
BYPASS
TV
AUDIO 1
OUT
IN
CABLE/
ANTENNA
CABLE
LEFT
RIGHT
With splitter
VIDEO IN 1
S-VIDEO IN
to CABLE IN
of digital terminal
OUT
CABLE
IN
OUT
to CABLE IN
of secondary TV
4
BASIC INSTALLATION
(CONTINUED)
PACE® 511 TERMINAL
HOW TO CONNECT THE PACE® 511 TO A MONO OR STEREO TV
PACE® DC511P
POWER OUTLET for TV only
120V AC ~ 60Hz 4.2A max.
TO A RECEIVER THAT IS NOT USED TO RECEIVE
R
OVER-THE-AIR BR
OADCAST SIGNALS.
AUDIO IN
L
VIDEO IN
DIGITAL
AUDIO OUT
CAUTION! When servicing use only identical replacment parts.
ATTENTION! Pour toute réparation, n'utiliser que des pièces de rechange identiques.
CONNECTION OF THIS DEVICE IN ANY OTHER
CABLE IN
FASHION MAY CAUSE HARMFUL
INTERFERENCE TO RADIO COMMUNICATIONS
AND IS IN VIOLATION OF THE FCC RULES,
PART 15.
BYPASS
9V DC
100mA max.
CAUTION
ATTENTION
DO NOT OPEN
RISQUE DE CHOC ÉLECTRIQUE
NE PAS OUVRIR
TO TV
IR TRANSMIT
IR RECEIVE
SA SERIAL NUMBER LABEL
R
CABLE
AUDIO OUT
TV
L
VIDEO OUT
S-VIDEO OUT
TV
With splitter
AUDIO 1
OUT
IN
to CABLE IN
of digital terminal
LEFT
OUT
RIGHT
CABLE
IN
CABLE/
ANTENNA
OUT
VIDEO
S-VIDEO IN
to CABLE IN
of secondary TV
If you own more than one TV and you are a Classic subscriber, you can use a splitter to watch an analog
program on a second TV.
1. WARNING: Electric shock hazard! Unplug the TV and VCR before connecting or disconnecting any device cables.
2. Once the cables have been properly connected, plug the terminal and TV into an AC power source, turn on the TV, and
tune to channel 03 with the TV remote control.
Do not press the Power key on the terminal yet! It takes two to three minutes for the terminal to be updated.
Wait until the time is displayed on the front panel, then turn on the terminal.
AUDIO OUTPUT
• Audio output from AUDIO OUT LEFT and RIGHT is stereo.
• If you connect to S-VIDEO OUT, you must also connect LEFT and RIGHT AUDIO OUT on the unit to LEFT
and RIGHT AUDIO IN on your TV or VCR to experience stereo sound.
5
E2050-ER1, RT-U43CO AND RC-U49C+ REMOTE CONTROLS
There are three remote controls for the digital terminals: the E2050-ER1, the RT-U43CO and the RC-U49C+.
You can identify your model by examining the "5" key.
• This key is oval
on the E2050-ER1 and square
on the RT-U43CO and RC-U49C+.
• The RC-U49C+ is the one with the three buttons "MODE", "ALL" and "AUDIO" at the top.
MODELS E2050-ER1 AND RT-U43CO BUTTONS
LED indicator (RT-U43CO)
LED indicator (E2050-ER1)
On/off for each device
Displays channel information
Displays the Interactive
Program Guide (IPG)
Chooses interactive
screen item
Page Up/Page Down
Displays settings
Exits an application
Selects channels, up or down
Selects an interactive
screen item
Adjusts volume
Selects favourites channels
Returns to last
channel viewed
VCR and Video-on-Demand
(VOD) control keys
Controls the BYPASS option
Switches between VCR and
Video-on-Demand (VOD)
Controls your VCR’s
TV/VCR function
The remote requires two alkaline AA batteries. A diagram inside the compartment of the remote indicates
proper battery placement. Replace as needed, when the indicator light becomes dim or no longer illuminates.
6
(CONTINUED)
These three remote controls have different programming procedures for their TV and VCR mode keys, as well as
different VOD/VCR keys. It’s therefore important that you follow the instructions for your particular model.
MODEL RC-U49C+ BUTTONS
Selects device being
operated. Press MODE, then…
CBL - for Cable mode
TV - for TV mode
VIDEO - for VCR/DVD mode
AUDIO - for Audio mode
Displays the Interactive
Program Guide (IPG)
On/off for each device
Displays channel
information
Chooses interactive
screen item
Page Up/Page Down
Displays settings
Exits an application
Mutes volume
Selects an
interactive
screen item
Adjusts volume
Returns to last
channel viewed
Controls the
BYPASS option
Selects channels,
up or down
On-screen decision
buttons
Selects favourites
channels
VCR and
Video-on-Demand
(VOD) control keys
Switches between VCR and
Video-on-Demand (VOD)
Controls your VCR’s
TV/VCR function
Programmable
favourite channel
Stretch & Zoom
Functions
Programmable
favourite channel
The remote requires two alkaline AA batteries. A diagram inside the compartment of the remote indicates
proper battery placement. Replace as needed, when the indicator light becomes dim or no longer illuminates.
7
(CONTINUED)
PROGRAMMING THE E2050-ER1 REMOTE CONTROL
This step is not essential, but allows you to use the digital terminal remote control with your TV and VCR.
How to Program the TV Mode Key
1.
2.
3.
4.
Turn on the TV set.
Point the remote control away from the digital terminal, the TV and the VCR.
On your remote control, press and hold TV and SELECT at the same time until the LED on the remote blinks twice.
Using the remote control keypad, enter your TV’s 3-digit setup code (the codes are listed in the appendix on page
68); the LED should blink once each time you enter a digit. When the three digits have been entered correctly, the LED
blinks twice. If it doesn’t blink twice, try another code.
5. Once you have found the correct code, point the remote control at the TV set and press POWER.
6. If the TV turns off, write the code you used here: TV ________________
7. If your TV or VCR brand is not listed in the appendix or if none of the codes works, refer to "How to Search for
Codes", below.
How to Program the VCR Mode Key
1. Turn on the VCR and move the VCR/VOD slide switch to the VCR position.
2. Repeat the steps described under "How to Program the TV Mode Key", substituting the VCR key for the TV key.
3. Write the code you used here: VCR ________________
Located in the bottom right corner of the remote, the VCR/VOD key is used to activate the dedicated
Video-on-Demand and VCR keys.
• Slide it to the VOD position when using Video-on-Demand, and to the VCR position when using the VCR.
How to Search for Codes
1. Point the remote control away from your TV or VCR, depending on which one you are programming.
2. To search for TV codes, press and hold TV and SELECT at the same time until the LED on the remote blinks twice.
or
To search for VCR codes, press and hold VCR and SELECT at the same time until the LED on the remote blinks twice.
3. Slowly enter the code 9 9 1; the LED should blink once each time you enter a digit. When the three digits have been
entered correctly, the LED blinks twice.
4. Point the remote control at the TV or VCR, and press TV or VCR.
If the device turns off, go to step 5.
If the device remains on, start again from the beginning of step 4.
5. Press SELECT to confirm a valid code; the LED blinks twice.
6. Point the remote toward the device you programmed, and power on and off to confirm operation.
7. You now need to identify the code you just found.
8
(CONTINUED)
How to Identify Programmed Codes
1. Point the remote control away from the digital terminal , TV and VCR.
2. To identify the TV code, press and hold TV and SELECT at the same time until the LED on the remote blinks twice.
or
2. To identify the VCR code, press and hold VCR and SELECT at the same time until the LED on the remote blinks twice.
4. Press 1 on the keypad, then count the LED blinks. The number of blinks indicates the first digit in the code. If the LED
doesn’t blink, the digit is 0.
5. Press 2 on the keypad, then count the LED blinks. The number of blinks indicates the second digit in the code.
6. Press 3 on the keypad, then count the LED blinks. The number of blinks indicates the third digit in the code.
How to Program the Volume Control
This step is not essential, but it lets you better control the volume on your devices.
You must have already completed TV setup as outlined in the How to Search for Codes section of this guide.
1. Point the digital terminal remote control away from the digital terminal, TV and VCR.
2. Press and hold the CBL and SELECT keys at the same time until the LED on the remote blinks twice.
4. Press TV to control your television volume from the digital terminal remote control, or CBL to control your digital
terminal volume from the digital terminal remote control. The LED blinks twice to confirm a valid selection.
5. Point the remote toward the digital terminal and adjust the volume to confirm operation.
Before using the volume control feature for the first time, set the volume to three-quarters using the TV
remote control. Use the digital terminal remote for all subsequent volume changes.
PROGRAMMING THE RT-U43CO REMOTE CONTROL
1. Turn on the TV set, then press and hold the TV and SELECT keys at the same time until the LED stays lit.
2. Press and hold the CH+ key (Point and Press™ method) until the TV set turns off. As soon as it turns off, release the
CH+ key.
or
2. Refer to the list of TV codes on page 68 and enter the code for your TV brand. If there are several, try them one at a
time until the TV turns off.
3. Press the MUTE key. If the TV turns on, press the TV key to lock in the code. The LED will blink and go out. If the TV
does not turn on, repeat steps above until you can turn the TV on and off.
4. Write the code and your TV’s brand here: __________________
If, when using the Point and Press™ method, you find a code that turns your TV off but not back on,
you may have gone past the correct matching code. Try pressing CH- one step at a time until you find a code
that turns your TV back on.
5. If you found the code using the Point and Press™ programming method refer to the section 3-Digit Code Number
Readback.
9
(CONTINUED)
How to Program the VCR Mode Key
1. Turn on the VCR or DVD player, then press and hold the VCR and SELECT keys until the LED stays lit.
2. Repeat the steps described under How to Program the TV Mode Key, substituting the VCR key for the TV key.
3. Write the code and your TV brand here: _____________________________
Write the code and your DVD brand here: _____________________________
4. If you found the code using the Point and Press™ programming method, refer to the section 3-Digit Code Number
Readback, below.
Video-on-Demand and VCR keys. The colour of the remote control’s LED tells you which function has
been activated.
• Press the VCR/VOD key. If the LED is red, the remote is in Video-on-Demand mode;
if the LED is green, it is in VCR mode.
How to Program a TV/VCR Combination Unit
1. Follow the steps described under How to Program the TV Mode Key and How to Program the VCR Mode Key.
2. In the space provided, write the code for the TV _________________ and VCR __________________
3. If you found the code using the Point and Press™ programming method, refer to the section 3-Digit Code
Number Readback, below.
You cannot use the Point and Press™ method to program the VCR functions of the TV/VCR.
3-Digit Code Number Readback
1. For the TV code, press and hold the TV and SELECT keys at the same time until the LED stays lit.
2. Press the INFO key. The LED will "blink back" the code numbers, with a 1-second interval between each digit of the
code. Example: For code "035", the indicator light will blink 10 times, then 3 times, then 5 times. Once you have
found the code, write it down here for future reference _______________
3. For the VCR code, follow steps 1 and 2 using the VCR and SELECT keys. Once you have found the code, write it down
here for future reference _______________________
4. For the terminal code, follow steps 1 and 2 using the VCR and SELECT keys. Once you have found the code, write it
down here for future reference _______________________
10
(CONTINUED)
1. Press and hold the CBL and SELECT keys at the same time until the LED stays lit.
2. Press the VOL+ key, and then the CBL key. The LED will blink twice and go out.
3. To control the volume through the TV again, repeat step 1 and, at step 2, press the VOL+ and TV keys.
How to Program the SmartKeys™
You can program the CBL and TV keys so that whenever either is pressed, several tasks take place in sequence.
To turn on the terminal, turn on the TV, and tune to channel 3 with the press of one button
1. Press and hold the CBL and SETTINGS keys at the same time until the LED stays lit.
2. In this order, press CBL, TV, 0, 3. The LED light will blink and stay lit.
3. Press CH+ to lock in this setting; the indicator light will blink and go out.
4. To return the CBL button to its normal default setting, repeat step 1, then press CH-.
To turn on the TV and tune to channel 3 with the press of one button
Important: When using SmartKeys™ to transmit a series of button presses, be sure to keep your remote
aimed at the devices to ensure all functions are received in their entirety.
1.
2.
3.
4.
Press and hold the TV and SETTINGS keys at the same time until the LED stays lit.
In this order, press TV, 0, 3. The LED light will blink and stay lit.
Press CH+ to lock in this setting; the LED will blink and go out.
To return the TV button to its normal default setting, repeat step 1, then press CH-.
How to Reset the Remote Control
1. Press and hold the CBL and SELECT keys at the same time until the LED stays lit.
2. Press the SETTINGS key twice; the LED will blink and go out.
11
(CONTINUED)
PROGRAMMING THE RC-U49C+ REMOTE CONTROL
Point and Press® Programming
This method allows you to program the remote control without using codes. Instead, the remote control automatically
finds the correct command that you select in a variety of codes until you find the code that operates your device. You
then lock in the correct code as described below.
When using this method, there are several important points to remember:
• The order in which you program your electronic devices is not important.
• There may be several codes that turn your electronic devices on/off (or perform other functions). Once you lock-in a
code, be sure to check the available functions for that device (i.e. TV - Vol+/-, Mute, TV Input (TV/VCR button),
VIDEO - Play, Stop, Rew..., AUDIO - Volume/Mute) to see if they are operating.
• While the remote is searching for the correct setup code(s) for your electronic devices, it is possible that other
(previously programmed) devices may turn on/off (or perform other functions). If this occurs, continue pressing the CH+
or CH- buttons until you find the correct code for the device you are programming.
• It may take several minutes for the remote to find the correct code that turns your device on/off (or performs another
selected function). During this time, the POWER/MODE buttons will illuminate in fast-rotation (i.e. CBL > TV > VIDEO >
AUDIO > CBL..).
Programming your electronic devices using CH+ or CH- buttons (Point and Press® method)
1. Turn on all the electronic devices (TV, VCR, DVD, AUDIO) you want to program the remote to operate.
2. On your remote control, press and hold SELECT, then MUTE together until the POWER/MODE buttons illuminate
in slow rotation (i.e. CBL > TV > VIDEO > AUDIO > CBL..).
3. Press and hold the CH+ button until one device turns off. While you are pressing the CH+ button, the POWER/MODE
buttons will illuminate in fast-rotation. As soon as one device turns off, release the CH+ button.
4. Press MUTE button.
a. If the device that turned off... turns back on, press SELECT to lock in this code.
The POWER/MODE buttons will blink 3-times and go out.
or
b. If the device that turned off... does not turn back on, press CH- one step at a time until that device turns back on.
Each time you press the CH- button, the POWER/MODE buttons will illuminate once in reverse fast-rotation
(i.e. AUDIO > VIDEO > TV > CBL).
5. Once you have found a code that turns the device on/off, press SELECT to lock in this code. The POWER/MODE
buttons will blink 3-times and go out.
6. Repeat steps 2 to 5 above for each of the remaining electronic devices you wish to program the remote to operate.
12
(CONTINUED)
Code Number Readback
To identify the 3-digit setup codes stored under the Point and Press® programming method, follow these steps:
1. For the TV code, press and hold the TV and SELECT keys at the same time until the TV button illuminates.
2. Press the INFO key. The TV button will "blink back" the code numbers, with a 1-second interval between each digit of
the code. Example: For code "035", the indicator light will blink 10 times, then 3 times, then 5 times. Once you have
found the code, write it down here for future reference _______________________
3. For the VCR code, follow steps 1 and 2 using the VCR and SELECT keys. Once you have found the code,
write it down here for future reference _______________________
4. For the DVD code, follow steps 1 and 2 using the VCR and SELECT keys. Once you have found the code,
5. For the AUDIO code, follow steps 1 and 2 using the AUDIO and SELECT keys. Once you have found the code,
Video-on-Demand and VCR keys.
• Slide it to the VOD position when using Video-on-Demand, and to the VCR position when using the VCR.
CODE-ENTRY PROGRAMMING
1. Turn on your TV. On your remote control, press and hold SELECT, then MUTE together until the POWER/MODE buttons
illuminate in slow rotation (i.e. CBL > TV > VIDEO > AUDIO > CBL..).
2. Refer to the list of TV Setup Codes on page 68. Using the remote control keypad, enter your 3-digit setup code.
You may have to enter several different codes until your TV turns off.
3. As soon as you have entered a 3-digit code that turns your TV off, press MUTE. If the TV turns back on, press SELECT
to lock in the code. The POWER/MODE buttons will blink 3 times and go out. If the TV does not turn back on, enter
a different 3-digit setup code until your TV turns back on. Then press SELECT to lock in the code. The POWER/MODE
buttons will blink 3 times and go out.
4. If the TV turns on, write the code you used here: TV ________________
Note : If your TV or VCR/DVD brand is not listed in the appendix or if none of the codes works, refer to "Point
and Press® Programming" section.
How to Program the VCR/DVD Mode Key
1. To program your VCR or DVD, repeat steps 1 to 4 above, substituting the TV indications for your VCR.
2. Write the code you used here: VCR ________________ DVD ________________
How to Program a TV/VCR Combination Unit
1. First, turn on your TV/VCR combination device and install a VHS tape.
2. Next, program your remote to operate the TV functions. Using the Code Entry Programming method described above,
find a TV Setup Code that operates the TV functions (Power, Vol. +/-, Mute) of your TV/VCR unit.
3. Using the Code Entry Programming method described above, enter, lock and test each 3-digit VCR Setup Code for
your brand until a code is found that operates the transport functions of your TV/VCR unit.
13
(CONTINUED)
ALL button
Once you have programmed each of your devices, press ALL button to turn all of them on/off with a single button press.
You can also program the ALL button to tune your TV to its correct output channel (usually 3).
Programming the ALL Button
1. Press MODE, then CBL to select the remote’s cable mode.
2. Press SETTINGS, then ALL together until the TV button illuminates.
3. Press [0] , then [3] .
•
•
Your TV output channel may also be 2 or 4.
Depending on your TV brand, the channel may have to be entered as 3, 03 ou 003.
4. Press CH+ to store the TV channel. The TV button will blink 3-times and go out.
Using the ALL button
When pressing the ALL button, be sure to keep the remote control aimed at your electronic devices until your electronic
devices turn on or off.
Resetting the ALL button
1. Press MODE, then CBL to select the remote’s cable mode.
2. Press SETTINGS, then ALL together until the TV button illuminates.
3. Press CH+. The TV button will blink 3-times and go out.
M1, M2 buttons
Your remote has 2 Channel Memory Buttons – M1 and M2. Each of these buttons can store up to 5 cable channels.
Each cable channel can be up to 5-digits. Some or all of your remote’s Channel Memory Buttons may come pre-tuned to
channels or functions selected by your cable operator. If they have not been pre-tuned by your cable operator, they can
be programmed as follows:
Programming M1 and M2 buttons
To program the M1 button to cable channels 1, 12, 123, 231 and 17, follow these steps:
1. Press M1, then CBL together until the CBL button illuminates.
2. Enter each channel as follows:
a. Enter 1st channel # - 001.
b. Press CH+ to advance to next channel # setting.
c. Enter 2nd channel # - 012.
d. Press CH+ to advance to next channel # setting.
e. Enter 3rd channel # - 123.
f. Press CH+ to advance to next channel # setting.
g. Enter 4th channel # - 231.
h. Press CH+ to advance to next channel # setting.
i. Enter 5th channel # - 017.
3. Press M1 to store the above channels. The CBL button will blink 3-times and go out. To store fewer than 5 channels,
you can press the M1 button any time after entering a complete channel number.
4. Repeat the above steps to program the M2 button. Follow the example in step 1, but press M2, then CBL together
until the CBL button illuminates.
14
(CONTINUED)
Using M1, M2 buttons
Using the programmed channels (previous page) as an example…
1. Press M1 Cable set-top terminal tunes to channel 001.
2. Press M1 again – Cable set-top terminal tunes to channel 012.
6. Press M1 again – Cable set-top terminal tunes to channel 1…. repeat.
Whenever a Channel Memory button is pressed, the function of the transport buttons will automatically switch back to Cable.
When pressing the M1 button, be sure to keep the remote control aimed at your Cable set-top terminal to ensure the full
channel numbers are received in their entirety.
Resetting M1, M2 buttons
To reset M1 and M2, follow these steps:
1. Press M1, then CBL together until the CBL button illuminates.
2. Press M1. The CBL button will blink 3-times and go out.
Resetting # button
The # button comes pre-set to operate the Zoom function of your digital set-top terminal. In the unlikely event this
button stops performing this function, it may need to be reset. To reset the # button to its factory default setting,
follow these steps:
1. Press #, then CBL together until the CBL button illuminates.
2. Press #. The CBL button will blink and go out.
When you first program your remote, volume/mute are controlled through your TV (except AUDIO which defaults to the
AUDIO device). The volume control options in each mode of the remote are:
CBL
TV
VIDEO
AUDIO
TV (default), Cable or Audio.
AUDIO device (default), Cable or TV.
To control volume/mute through your Cable set-top terminal in the remote’s cable mode…
1. Press CBL, then SELECT together until the CBL button illuminates.
2. Press VOL+, then CBL for Cable volume. The CBL button will blink 3-times and go out.
To return volume control to your TV, repeat step 1, then press VOL+, then TV in step 2.
15
(CONTINUED)
How to Program the SmartKeys™
Your remote has two SmartKeys™ - CABLE and TV that operate in its cable mode.
Each SmartKey™ can be programmed to transmit multiple functions.
Programming and using the CBL SmartKey™
The CBL button normally turns on/off your cable set-top terminal.
To program the CBL button to transmit multiple pre-programmed functions, follow the steps below:
1. Press MODE, then CBL to select the cable mode of your remote.
2. Press CBL, then SETTINGS together until the CBL button illuminates.
3. Press the option number below for the desired functions:
Option
Pre-Programmed to turn on…
[1]
Cable & TV - tune TV to Ch 3
[2]
[3]
[4]
Cable, TV & VIDEO - tune TV to Ch 3
[5]
[6]
[7]
Cable, TV, VIDEO & AUDIO - tune TV to Ch 3
[8]
[9]
[0]
Cable only (default)
4. The CBL button will blink 3-times and go out, storing the selected option.
Programming and using the TV SmartKey™
The TV button normally turns on/off your TV.
To program the TV button to transmit multiple pre-programmed functions, follow the steps below:
1. Press MODE, then CBL to select the cable mode of your remote.
2. Press TV, then SETTINGS together until the TV button illuminates.
3. Press the option number below for the desired functions:
Option
Pre-Programmed to turn on…
[1]
TV - tune TV to Ch 3
[2]
[3]
[0]
TV only (default)
4. The TV button will blink 3-times and go out, storing the selected option.
Important: When using SmartKeys™ to transmit a series of button presses, be sure to keep your remote
aimed at the devices to ensure all functions are received in their entirety.
16
(CONTINUED)
Mode Lock™
Your CheckMate® IV remote can be set-up in two different operating modes - "locked" and "unlocked". From the factory,
it is set in its "locked" mode, which means it will operate all the functions of your cable set-top terminal, plus a limited
number of functions of your TV, VCR, DVD devices. In its locked mode, your remote is unable to change channels on your
TV device.
By comparison, in its "unlocked" mode, it can still operate all the functions of your cable set-top terminal, but more of the
functions of your TV, VCR and DVD devices.
The following steps will allow you to set your remote to its "unlocked" mode, or reset it to its "locked" mode.
To "unlock" your remote for multi-device operation…
1. Press CBL, then MUTE together until the CBL button illuminates.
2. Press [9, 9, 9]. The CBL button will blink 3-times and go out.
To "lock" your remote in its cable operating mode for single-device operation...
1. Press CBL, then MUTE together until the CBL button illuminates.
2. Press [0, 0, 0]. The CBL button will blink 3-times and go out.
TV/VCR Input
In the remote's Cable and TV modes, this button operates the TV Input function on your TV. In the remote's VIDEO mode,
this button changes the TV/VCR function on your VCR.
You can program this button so that in the remote's cable mode, TV/VCR will operate the TV/VCR function on your VCR,
eliminating the need to change modes on the remote.
To program the TV/VCR button to operate your VCR...
1. First activate CBL mode.
2. Press TV/VCR, then SELECT together until the CBL button illuminates.
3. Press VIDEO. The CBL button will blink 3-times and go out.
To return this button to operate the TV Input function on your TV, repeat step 1, then press TV in step 2.
17
INTERACTIVE PROGRAM GUIDE
Press the GUIDE button and the Interactive Program Guide (IPG) displays the list of upcoming programs for the next days.
These programs can be sorted by channel, theme or title.
Current program
Current channel
Title and broadcast
time of selected
program
Program titles and
upcoming schedule
Browse by (channel,
theme, title)
Displayed
schedule date
Browsing instructions
The digital terminal cannot display both a standard and a HD video at the same time. When watching a HD
formatted TV program and calling the IPG, the top right video will therefore be replaced by a black shape.
How to Browse by Channel
1. Press GUIDE; the program you are watching is highlighted.
2. Use the and arrows to move through the channels, and the
and
arrows to move through the time slots.
How to Browse by Theme
1. When the guide is onscreen, press
, choose Theme, then press SELECT.
2. Press the
arrow, choose a theme and press SELECT.
3. Use the and arrows to move through the titles.
How to Browse by Title
1. When the guide is onscreen, press
, choose Title, then press SELECT.
2. Press the
, choose the first letter of the program in question and press SELECT.
3. Use the and arrows to move through the titles.
• To tune the selected program in the current time slot, highlight it and press SELECT.
• To view the schedule for the next days, press
, highlight the date for the available day, then press SELECT.
At any time, you can press the INFO button twice for more information on the selected program.
After browsing through the IPG, press
to go back to where you started.
How to Schedule a Reminder
1. Press GUIDE, highlight a program and press SELECT.
2. Highlight Set a Reminder and press SELECT; the chosen title is now in green.
18
PAY PER VIEW (PPV)
Indigo and Viewer’s Choice feature uninterrupted films and special events that can be ordered at any time using the
IPG. Charges for these programs will appear on your next month’s bill.
• Channel 300 is the preview channel for Indigo, and 350, that for Viewer’s Choice. Watch these channels for an
overview of current and upcoming films.
How to Order a Film or Event
• Press GUIDE and browse through the 300 series channels to see the featured titles. Highlight the title that interests you,
press SELECT and follow the onscreen instructions.
or
• Tune to the channel broadcasting the film and follow the onscreen instructions.
How to Cancel a Film or Event
• Press SETTINGS twice to call up the General Settings screen. Select PPV: Purchases. Press SELECT and enter
your PIN. Choose the film of event you wish to cancel. Press SELECT to cancel, then
to confirm cancellation.
PPV PIN: To order a film or event, you must enter a PIN. The default PIN is 0000. We recommend that you change your
PIN upon placing your first order. To do so, you need only enter a new four-digit PIN when the PIN window appears
onscreen.
If you forgot your PIN, contact Customer Technical Support (see page 70).
PARENTAL CONTROL
The Parental Control feature works in tandem with the Block feature found on the General Settings screen.
You decide the times, ratings or channels to block: all you have to do is activate the Parental Control PIN.
How to Block Times, Channels or Program Ratings
• Press SETTINGS twice, highlight Block: Channels, Block: Rating or Block: Time New, and press SELECT.
Set the blocks by following the onscreen instructions.
How to Activate Parental Control
1. Press SETTINGS twice, highlight Block: PIN and press SELECT.
and enter a PIN. The default PIN is 0000; we recommend that you change it. Enter the new PIN a second time.
2. Press
How to Deactivate Parental Control
1. Press SETTINGS once or twice to display the Quick Settings or General Settings screen, and follow the instructions,
or tune to one of the blocked channels and follow the onscreen instructions.
19
VIDEO ON DEMAND
Video on demand and Subscription services on demand offer you hundreds of movies and special events that you can
view whenever you want in the comfort of your own home.
Important
Make sure the VCR/VOD button is on VOD mode.*
On VOD mode,
the flasher si red.
* With the Personal Video Recorder (PVR), there is no VOD button on the remote control; tune in to channel 900 to
activate the VOD mode. You cannot record illido On Demand movies on the PVR’s hard disk.
ORDERING A MOVIE
1. Press on
. If the interactive menu is on, select Video on demand and press SELECT.
Otherwise, tune in to channel 900.
2. Choose a category, or a sub-caterogy, a movie title and press SELECT after each choice.
3. Press SELECT again to order the movie, enter you Pay-Per-View PIN and press SELECT.
The default Pay-Per-View PIN is 0000.
To cancel the order, press
4. Press
now. After this step, you won’t be able to cancel the movie rentral.
to confirm the order and start the movie.
RESUME VIEWING
1. In the menu, click on Resume Viewing and press SELECT.
2. Choose the movie title and press SELECT. The movie will start where you left off.
3. To go back to the beginning, press
To exit Video on demand, press EXIT.
20
SETTINGS
QUICK SETTINGS
The Quick Settings screen displays the most frequently used functions and settings:
•
•
•
•
•
•
•
•
Add a channel to (or remove it from) your Favourites list
Turn Parental Control ON/OFF
Start recording
Set Sleep Timer
Set SAP (Second Audio Program) language
Switch Caption OFF/ON or ON with Mute (Explorer® 3100 HD and 3250 HD only)
Block or unblock the current channel
Set Picture Size (Explorer® 3250 HD only)
How to Display Quick Settings
1. Press the SETTINGS key once to display the Quick Settings screen, highlight an option, and press SELECT to modify it.
2. Press the EXIT key to leave Quick Settings and return to the current channel.
For more information on the options available in Quick Settings, press the SETTINGS key twice
to display the General Settings screen, highlight an option, and press the INFO key.
GENERAL SETTINGS
The General Settings screen lets you customize the terminal’s display features and set the timers.
•
Press the SETTINGS key twice, highlight an option, and press the INFO key to see what the option does.
Options
Audio: Digital Out
Audio: Range
Audio: Volume Ctrl
Block: Channels
Block: PIN
Block: Rating
Block: Time New
CC: Background*
CC: Characters*
CC: Options*
CC: Source*
Display: Power Off
Display: Power On
Language: Audio
Language: Keyboard
Options
Language: Screen
Purchase: PINPPV: Purchases
Set: A-C Outlet
Set: Color Scheme
Set: Output Chan
Set: VCR Commander
Timer: All
Timer: Rewind New
Timer: Sleep
Timer: Turn Off
Timer: VCR New
Timer: Wake-Up
Viewer: Favourites
Viewer: Power On
* Explorer® HD only
21
FREQUENTLY ASKED QUESTIONS
Q 1. I forgot my Parental Control PIN, and it’s blocking access to certain channels. What should I do?
A 1. You need to call Customer Technical Support to reset your PIN. Warning: only the principal account holder is
authorized to make this request.
Q 2. I want to order an Indigo or Viewer’s Choice film, but a telephone number and error code 159 are displayed
onscreen. What should I do?
A 2. You may still order the film. Press GUIDE, select the channel broadcasting the film, press INFO, and dial the telephone number that appears at the bottom of the synopsis. To keep this situation from recurring, contact Customer
Technical Support.
Q 3. I want to order an Indigo or Viewer’s Choice film, but a telephone number and error code 166 are displayed
onscreen. What should I do?
A 3. You should immediately dial the telephone number displayed onscreen to speak to Customer Service.
Q 4. On a number of channels, the image freezes, becomes dark, or breaks up into little squares. What should I do?
A 4. Unplug the unit from the wall outlet, then plug it back in again. Wait until the time is displayed on the front panel,
then turn on the unit and tune to a channel. If the problem persists, contact Customer Technical Support.
Q 5. The digital terminal’s front display panel is displaying a code other than the time and channel.
A 5. Unplug the unit from the wall outlet, then plug it back in again. If the problem persists, contact Customer Technical
Support.
Q 6. Can I reset the time on the terminal front display panel?
A 6. No. The time displayed is regulated by the terminal’s internal clock (it is changed automatically between Eastern
Daylight Time and Eastern Standard Time twice a year). Depending on the screen language chosen, however, you can
choose to have the time displayed on a 12-hour (English, Spanish) or a 24-hour (French) clock. To change the time
display, press SETTINGS twice and select Language: Screen.
Q 7. When I press INFO or change channels, the program titles are displayed along the bottom of the screen, but when I
press INFO a second time to view program details, the description does not appear. What should I do?
A 7. You need to reload the Interactive Program Guide: press GUIDE to access the Interactive Program Guide, then press
INFO. A few seconds later, the Interactive Program Guide descriptions will be reloaded. If the problem persists, contact
Customer Technical Support.
Q 8. I notice that my terminal responds more slowly when I change channels or view the Interactive Program Guide.
A 8. Unplug the unit from the wall outlet, then plug it back in again. Wait until the time is displayed on the front panel,
then turn on the unit. Contact Customer Technical Support if the problem recurs frequently.
Q 9. There’s no sound coming from the unit. What should I do?
A 9. Make sure the MUTE key has not been activated on either the TV set or terminal. Make sure the Audio: Digital Out
is not displaying Dolby Digital; if it is, select Other. If the problem persists, contact Customer Technical Support.
Q 10. I’m getting the wrong audio for the program I’m watching. What should I do?
A 10. Make sure the TV set’s SAP (Second Audio Program) setting has not been activated. Make sure your terminal’s SAP
setting is set to the right language.
Q 11. In analog mode, I was able to access the image from my apartment building’s surveillance camera through my TV.
Can I still do this?
A 11. Yes. In digital mode, you need only tune to channel 950 to view the image from your building's camera (if this service is
available).
22
FREQUENTLY ASKED QUESTIONS
(CONTINUED)
Q 12. The letters REC are on the front display panel of the digital terminal, and the terminal is no longer responding to
my commands. What should I do?
A 12. The letters REC are displayed when a program is being recorded. In this case, the terminal is locked automatically
so as not to interrupt the recording in progress. Press the EXIT key to unlock the terminal.
Q 13. My digital terminal remote control is not working. What should I do?
A 13. Press and hold the CBL and SELECT keys at the same time until the LED on the remote blinks twice. Then enter the
code 8 9 1 and reprogram the mode keys.
Q 14. I ordered a Viewer’s Choice film by mistake. Can I cancel my order?
R 14. Yes. Press SETTINGS twice, highlight PPV: Purchases and press SELECT; highlight Pending and press SELECT; highlight
the title you want to cancel, then press SELECT. When the Confirmation screen is displayed, press to confirm the cancellation.
Q 15. I want to order an Indigo or Viewer’s Choice film, but the film’s description isn’t displayed on the channel showing it.
R 15. You can still order this film. Press GUIDE, select the channel broadcasting the film, press INFO, and dial the telephone
number that appears at the bottom of the synopsis. To keep this situation from recurring, contact Customer Technical Support.
Q 16. Can I order a film on the high-definition Indigo or Viewer’s Choice channels, even if I don’t have an HD digital terminal?
R 16. Technically, yes; but you won’t have any sound or picture, because the film can’t be decoded without the HD digital
terminal. And you will be billed for the film regardless, since the system still records your order. To avoid this situation, we
recommend that you use the Parental Control feature to block access to these channels.
Q 17. When I use the Digital Audio output to connect my digital terminal to my home theatre system, I have no sound on a few
channels. I don’t experience this problem when I connect my digital terminal directly to my TV.
R 17. Most stations broadcast in Dolby Digital Stereo (two channels), but there are a few stations that broadcast in PCM
audio format. Your home theatre should be able to detect the audio format and adjust your system accordingly. If you have
no sound on a few stations, your system may be having trouble detecting the audio format. You can solve the problem by
enabling manual mode on your home theatre receiver and selecting the appropriate format (PCM/Dolby). You can also
select the "Digital Audio: Other" setting in the General Settings menu of your digital terminal. Your terminal will convert the
audio from all channels to PCM format, and you will no longer need to make audio settings manually. If you choose this
setting, however, you must reset the terminal to Dolby Digital mode when you want to watch a program broadcast in Dolby
Digital 5.1.
Q 18. I’ve checked the connections, but I still have no sound on channel 350 when I use the Digital Audio output.
R 18. On the IIlico terminal, 350 is an analog channel, which is why there is no signal for this channel when using the
Digital Audio output. To get sound on channel 350, you need to connect the analog audio outputs to your home theatre
receiver.
Q 19. The time is displayed on the front panel of my terminal, but I have no image on my TV (black or blue screen).
R 19. Ensure that your digital terminal is powered on (the green Power indicator should be lit), and press INFO on your
remote control:
• If the INFO strip appears at the bottom of your screen but the rest of the screen remains black, try tuning to another
channel. If you still have no image, unplug your terminal from the electrical outlet, then plug it back in. If the problem
persists after the terminal resets, contact Customer Technical Support.
• If the INFO strip does NOT appear at the bottom of your screen, it means your peripherals are not connected properly.
Re-check your connections in the user’s manual, and ensure that your equipment is tuned either to channel 3 or LINE,
based on your chosen connections.
The telephone numbers for Customer Service and Customer Technical Support are listed on page 70.
23
TO OPTIMIZE SOUND AND IMAGE QUALITY
Video Equipment
• Digital terminals are equipped with an S-Video (Separate Video) output connector, which provides superior image quality compared to standard video (composite) connections. If your peripherals are equipped with this type of input, we
recommend that you use it.
Audio Equipment
• The coaxial output (RF) from digital terminals is monaural (which means it transmits sound in MONO only). If your
equipment supports stereo sound or you connect your terminal to a home theatre system, you are better off not using
this output as your main connector.
• All digital terminals are equipped with RCA analog audio output (left and right channels) and a coaxial digital audio
output connector (S/P DIF). Use the RCA outputs to connect your terminal directly to your TV, VCR, or standard sound
system.
• If you use your digital terminal with a home theatre receiver that has a digital audio decoder (Dolby Digital, DTS, etc.),
we recommend that you connect the receiver’s AC-3/PCM Digital In inputs to the terminal’s Digital Audio Out output.
This will provide you with superior sound quality compared to standard analog audio, and you will be able to enjoy programs broadcast in Dolby Digital (AC-3) Surround, Pro-Logic Surround and 5.1.
• If your home theatre receiver is not equipped with S/P DIF input for digital audio, or if it is already in use and only an
optical input is available, you can purchase an S/P DIF optical converter.
• An RCA cable can be used for a digital audio connection if the two devices are less than 2 metres (6 feet) apart.
At greater distances, it is preferable to use a cable specially designed for the S/P DIF format.
Digital Terminal Settings
To optimize sound quality for your system, we recommend the following settings:
1. Press SETTINGS twice to call up the General Settings screen.
2. Select Audio: Volume Ctrl, and then Fixed.
3. Program your remote control to handle volume control through your television (see pages 8 to 17).
4. If your system does not use digital audio output (S/PDIF), call up the General Settings screen and select
Audio: Range, then Narrow.
5. If you are using digital audio output (S/PDIF), select Audio: Digital Out, then Dolby Digital.
Connector Cable Quality
• You may require different types of cables to properly connect your digital terminal (RF and RCA, but also S-VIDEO, optical,
S/P DIF and Component cable). Certain basic cables come with your terminal, but if you need to purchase additional
connectors, it is extremely important to buy with quality in mind. Good conductivity and insulation will help you get the
most out of your equipment.
• RF cables vary in quality. Those supplied by Vidéotron meet quality standards for optimal results. If you need to use
additional coaxial cables, avoid the type that does not screw in (push-in cables), as they do not provide a solid
connection and can result in signal loss.
24
LINE FUNCTION
Based on how you choose to connect your devices, the LINE function can be vital for using your digital terminal with
your TV, VCR and DVD player. Use the LINE function to select the audio/video inputs to send a signal from one device to
another (e.g. from the digital terminal to your TV screen).
Names used for the LINE function vary from device to device, as do the methods used to select it.
The most common designations for the LINE function are:
Line, TV/VIDEO, Input select, Input, AV, AUX, AVX, CAM (please refer to your devices’ instruction manuals).
For example, when a VCR is connected to the Video1 inputs of a TV (RCA inputs): to obtain a signal from the VCR, you
must set the TV to display the sound and picture arriving through the Video1 inputs. To do so, simply select the TV input
(or source). Likewise, if the VCR is connected to the Video2 inputs, select Video2, and so on.
Instructions provided further on this manual will often direct you to set your TV or VCR to LINE mode.
Note: Your VCR may require you to tune to channel 00, 01, 91 or 99 to select the appropriate audio/video input.
25
OTHER CONNECTIONS
SERIES 2000 - 3000 EXPLORER®, TV AND MONO OR STEREO VCR
TV
AUDIO 1
OUT
CABLE/
ANTENNA
IN
VCR
LEFT
L
IN OUT
CABLE
IN
R
IN OUT
S-VIDEO
VIDEO IN 1
CABLE
OUT
AUDIO
VIDEO
S-VIDEO IN
RIGHT
Explorer®
C
CABLE IN
USB
1394
1394
OUT
DATA
OUT
OUT
OUT
120 VA
60HZ 5A
CAUTION
R
CABLE
OUT
DO NOT OPEN
S-VIDEO VIDEO L
DIGITAL
AUDIO
AUDIO
CATV CONVERTER
MADE IN MEXICO
120 VAC
60HZ 80W
BYPASS
CABLE
With splitter
to CABLE IN
of digital terminal
OUT
Connecting the AUDIO wires is not essential
but will provide stereo sound with the
proper equipment
CABLE
IN
OUT
to CABLE IN
of VCR
The terminal's S-VIDEO connector
provide a superior image quality.
Remove wire connecting CABLE OUT
of terminal to CABLE IN of VCR
To make it easier to record programs, you can use a VCR Commander or an IR Blaster.
IR Blasters are compatible with all Explorer® models, except the Explorer® 2000 and 2010.
VCR Commander is not compatible with the Explorer® 2000 and 2010..
26
OTHER CONNECTIONS
(CONTINUED)
SERIES 2000 - 3000 EXPLORER® AND HOME THEATRE SYSTEM
TV
AUDIO 1
OUT
CABLE/
ANTENNA
IN
VCR
LEFT
L
IN OUT
S-VIDEO
RIGHT
CABLE
OUT
AUDIO
VIDEO
CABLE
IN
R
VIDEO IN 1
IN OUT
IN
Home Theatre
ANTENNA
VCR
CD
TAPE
IN OUT
IN
IN OUT
VIDEO 1 VIDEO 2
AUDIO 1
OPTICAL
AUX PHONO
L
AM
AUDIO 2
AUDIO
GND
R
FM75
IN
IN
IN
AC-3/PCM DIGITAL IN
IN
FM300
A
VCR
VIDEO 1 VIDEO 2
MONITOR
S-VIDEO
B
VIDEO
IN
IN
IN OUT
OUT
IN
+ - - +
Front Speakers
OUT
Explorer®
C
CABLE IN
R
USB
1394
1394
OUT
DATA OUT
OUT
OUT
CABLE
OUT
120 VA
60HZ 5A
CAUTION
VIDEO L
DO NOT OPEN
S-VIDEO
DIGITAL
AUDIO
AUDIO
CATV CONVERTER
MADE IN MEXICO
120 VAC
60HZ 80W
BYPASS
With splitter
CABLE
to CABLE IN
of digital terminal
OUT
CABLE
IN
OUT
The terminal's S-VIDEO OUT and DIGITAL
AUDIO OUT connectors provide a superior
quality of image and sound.
to CABLE IN
of VCR
To get the most out of your home theatre system, consult the user manuals of all your devices to ensure
that they are properly configured and interconnected.
27
OTHER CONNECTIONS
(CONTINUED)
PACE® 511, TV AND MONO OR STEREO VCR
TV
AUDIO 1
OUT
CABLE/
ANTENNA
IN
VCR
LEFT
L
IN OUT
S-VIDEO
S-VIDEO IN
CABLE
IN
R
IN OUT
VIDEO
CABLE
OUT
AUDIO
VIDEO
RIGHT
PACE® DC511P
120V AC ~ 60Hz 4.2A max.
R
OVER-THE-AIR BR
OADCAST SIGNALS.
AUDIO IN
L
VIDEO IN
DIGITAL
AUDIO OUT
CABLE IN
PART 15.
BYPASS
9V DC
100mA max.
CAUTION
ATTENTION
DO NOT OPEN
NE PAS OUVRIR
TO TV
IR TRANSMIT
IR RECEIVE
R
AUDIO OUT
TV
CABLE
L
VIDEO OUT
S-VIDEO OUT
With splitter
to CABLE IN
of digital terminal
OUT
Connecting the AUDIO wires is not essential
but will provide stereo sound with the
proper equipment
OUT
to CABLE IN
of VCR
The terminal's S-VIDEO connector
provide a superior image quality.
To make it easier to record programs, you can use a IR Blaster.
IR Blasters are compatible with all PACE® models.
VCR Commander is not compatible with PACE® models.
28
CABLE
IN
OTHER CONNECTIONS
(CONTINUED)
PACE® 511 AND HOME THEATRE SYSTEM
TV
AUDIO 1
OUT
CABLE/
ANTENNA
IN
VCR
LEFT
L
IN OUT
S-VIDEO
RIGHT
CABLE
OUT
AUDIO
VIDEO
CABLE
IN
R
VIDEO
IN OUT
IN
Home Theatre
ANTENNA
AM
VIDEO 1 VIDEO 2
VCR
CD
TAPE
IN OUT
IN
IN OUT
AUX PHONO
L
AUDIO 1
OPTICAL
AUDIO 2
AUDIO
GND
R
FM75
IN
IN
IN
IN
AC-3/PCM DIGITAL IN
FM300
A
VIDEO 1 VIDEO 2
VCR
MONITOR
S-VIDEO
B
VIDEO
IN
IN
IN OUT
OUT
IN
+ - - +
Front Speakers
OUT
PACE® DC511P
120V AC ~ 60Hz 4.2A max.
R
OVER-THE-AIR BR
OADCAST SIGNALS.
AUDIO IN
L
VIDEO IN
DIGITAL
AUDIO OUT
CABLE IN
CAUTION
DO NOT OPEN
PART 15.
BYPASS
9V DC
100mA max.
ATTENTION
NE PAS OUVRIR
TO TV
IR TRANSMIT
IR RECEIVE
R
CABLE
AUDIO OUT
TV
L
VIDEO OUT
S-VIDEO OUT
With splitter
to CABLE IN
of digital terminal
OUT
CABLE
IN
OUT
to CABLE IN
of VCR
The terminal's S-VIDEO and DIGITAL AUDIO OUT
connectors provide a superior quality
of image and sound.
To get the most out of your home theatre system, consult the user manuals of all your devices to ensure
that they are properly configured and interconnected.
29
OTHER CONNECTIONS
(CONTINUED)
EXPLORER® 3100 HD AND HDTV SET
IR
CATV CONVERTER
MADE IN MEXICO
Y
DIGITAL
AUDIO
OUT
L
HDTV
Pb Pr
R
CABLE OUT
C
Explorer® HD
CABLE
IN
CAUTION
DO NOT OPEN
S-VIDEO VIDEO AUDIO
OUT
OUT
OUT
BYPASS
120 VA
60HZ 5A
120 VAC
60HZ 80W
HDTV
AUDIO 1
OUT
IN
CABLE/
ANTENNA
CABLE
LEFT
RIGHT
With splitter
VIDEO IN 1
to CABLE IN
of digital terminal
S-VIDEO IN
Y
OUT
CABLE
IN
Pb Pr
HDTV
OUT
to CABLE IN
of secondary TV
It’s possible to connect your Explorer® HD to a standard TV, but the image won’t be high definition.
30
OTHER CONNECTIONS
(CONTINUED)
EXPLORER® 3100 HD, HDTV SET, AND VCR
HDTV
AUDIO 1
OUT
CABLE/
ANTENNA
IN
VCR
IN
LEFT
S-VIDEO
VIDEO IN 1
HDTV
Y
Pb Pr
CABLE
OUT
AUDIO L
VIDEO
RIGHT
IN OUT
OUT
CABLE
IN
R
S-VIDEO IN
Explorer® HD
CATV CONVERTER
MADE IN MEXICO
IR
DIGITAL
AUDIO
OUT
CABLE IN
L
R
C
CABLE OUT
CAUTION
DO NOT OPEN
Y
Pb Pr
HDTV
S-VIDEO VIDEO AUDIO
OUT
OUT
OUT
BYPASS
120 VA
60HZ 5A
120 VAC
60HZ 80W
With splitter
CABLE
to CABLE IN
of digital terminal
OUT
CABLE
IN
OUT
to CABLE IN
of VCR
31
OTHER CONNECTIONS
(CONTINUED)
EXPLORER® 3100 HD AND HOME THEATRE SYSTEM
HDTV
AUDIO 1
OUT
CABLE/
ANTENNA
IN
VCR
LEFT
L
IN OUT
S-VIDEO
RIGHT
CABLE
IN
R
VIDEO IN 1
Y
CABLE
OUT
AUDIO
VIDEO
IN OUT
IN
HDTV
Pb Pr
Home Theatre
ANTENNA
VIDEO 1 VIDEO 2
VCR
CD
TAPE
IN OUT
IN
IN OUT
AUDIO 1
OPTICAL
AUX PHONO
L
AM
AUDIO 2
AUDIO
GND
R
FM75
IN
IN
IN
AC-3/PCM DIGITAL IN
IN
FM300
HDTV
A
VIDEO 1 VIDEO 2
VCR
MONITOR
S-VIDEO
B
OUT
Y
Pb
Pr
VIDEO
IN
IN
IN
IN OUT
OUT
IN
+ - - +
Front Speakers
OUT
CATV CONVERTER
MADE IN MEXICO
IR
DIGITAL
AUDIO
OUT
L
R
CABLE OUT
C
Explorer® HD
CABLE
IN
CAUTION
DO NOT OPEN
Y
Pb Pr
HDTV
S-VIDEO VIDEO AUDIO
OUT
OUT
OUT
BYPASS
120 VA
60HZ 5A
CABLE
With splitter
The terminal's DIGITAL AUDIO OUT connector
provide a superior sound quality.
120 VAC
60HZ 80W
to CABLE IN
of digital terminal
OUT
CABLE
IN
OUT
to CABLE IN
of VCR
32
OTHER CONNECTIONS
(CONTINUED)
EXPLORER® 3250 HD AND HDTV SET
If your television has a DVI connection, we recommend you use it. There is no need to connect the Y/Pb/Pr
components.
33
OTHER CONNECTIONS
(CONTINUED)
EXPLORER® 3250 HD, HDTV SET, AND VCR
components.
34
OTHER CONNECTIONS
(CONTINUED)
EXPLORER® 3250 HD AND HOME THEATRE SYSTEM
components.
35
OTHER CONNECTIONS
(CONTINUED)
PACE® 550 HD AND HDTV
PACE® DC550P
S-VIDEO OUT
Pr
Pb
Y
Pb
Y
IN
R
OVER-THE-AIR BR
OADCAST SIGNALS.
AUDIO IN
L
CABLE IN
DIGITAL
AUDIO IN
PART 15.
AUDIO OUT
VCR
BYPASS
9V DC
100mA max.
DIGITAL
AUDIO OUT
CAUTION
DO NOT OPEN
CABLE
VIDEO OUT
COMPONENT VIEDO
VIDEO IN
DVI
120V AC ~ 60Hz 4.2A max.
R
AUDIO OUT
TV
OPTICAL OPTICAL
AUDIO IN AUDIO OUT
OUT
Pr
IR
TRANSMIT IR RECEIVE
ATTENTION
NE PAS OUVRIR
L
HDTV
AUDIO 1 OUT
IN
LEFT
CABLE/
ANTENNA
RIGHT
DVI
VIDEO IN 1
Y
Pb
HDTV
Pr
S-VIDEO IN
With splitter
to CABLE IN
of digital terminal
OUT
CABLE
IN
OUT
to CABLE IN
of secondary TV
components.
It’s possible to connect your PACE® 550 HD to a standard TV, but the image won’t be high definition.
36
OTHER CONNECTIONS
(CONTINUED)
PACE® 550 HD, HDTV AND VCR
HDTV
AUDIO 1
OUT
VCR
IN
LEFT
L
VIDEO
CABLE/
ANTENNA
VIDEO
Y
CABLE
OUT
AUDIO
RIGHT
CABLE
IN
R
S-VIDEO
IN OUT
IN OUT
HDTV
Pb Pr
DVI
S-VIDEO IN
PACE® DC550P
S-VIDEO OUT
Pr
Pb
Y
Pb
Y
IN
R
OVER-THE-AIR BR
OADCAST SIGNALS.
AUDIO IN
L
CABLE IN
DIGITAL
AUDIO IN
PART 15.
BYPASS
9V DC
100mA max.
AUDIO OUT
VCR
DIGITAL
AUDIO OUT
CAUTION
DO NOT OPEN
CABLE
VIDEO OUT
COMPONENT VIEDO
VIDEO IN
DVI
120V AC ~ 60Hz 4.2A max.
R
AUDIO OUT
TV
L
OPTICAL OPTICAL
AUDIO IN AUDIO OUT
OUT
Pr
IR
TRANSMIT IR RECEIVE
ATTENTION
NE PAS OUVRIR
With splitter
to CABLE IN
of digital terminal
OUT
CABLE
IN
OUT
to CABLE IN
of VCR
components.
37
OTHER CONNECTIONS
(CONTINUED)
PACE® 550 HD AND HOME THEATRE SYSTEM
HDTV
AUDIO 1 OUT
IN
VCR
DVI
LEFT
S-VIDEO IN
RIGHT
L
IN OUT
CABLE/
ANTENNA
CABLE
OUT
AUDIO
VIDEO
CABLE
IN
R
IN OUT
VIDEO
HDTV
Y
Pb
Pr
Home Theatre
ANTENNA
VIDEO 1 VIDEO 2
VCR
CD
TAPE
AUX PHONO
IN OUT
IN
IN OUT
AUDIO 1
OPTICAL
L
AM
AUDIO 2
AUDIO
GND
R
FM75
IN
IN
IN
AC-3/PCM DIGITAL IN
IN
FM300
HDTV
A
VCR
VIDEO 1 VIDEO 2
MONITOR
S-VIDEO
B
OUT
Y
Pb
Pr
VIDEO
IN
IN
IN
IN OUT
OUT
IN
+ - - +
Front Speakers
OUT
PACE® DC550P
VIDEO OUT
Pr
Pb
Y
Pb
Y
IN
R
OVER-THE-AIR BR
OADCAST SIGNALS.
AUDIO IN
L
CABLE IN
DIGITAL
AUDIO IN
PART 15.
AUDIO OUT
VCR
BYPASS
9V DC
100mA max.
DIGITAL
AUDIO OUT
CAUTION
DO NOT OPEN
CABLE
S-VIDEO OUT
COMPONENT VIEDO
VIDEO IN
DVI
120V AC ~ 60Hz 4.2A max.
R
AUDIO OUT
TV
L
OPTICAL OPTICAL
AUDIO IN AUDIO OUT
OUT
Pr
IR
TRANSMIT IR RECEIVE
ATTENTION
NE PAS OUVRIR
With splitter
to CABLE IN
of digital terminal
OUT
CABLE
IN
OUT
to CABLE IN
of VCR
components.
38
HOW TO USE PERIPHERALS
MONO TV AND VCR, NO SPLITTER
How to Watch a Program
1. Turn on the digital terminal by pressing the CBL key.
2. Turn on the TV set and tune to channel 03.
3. Tune to a channel with the digital terminal remote control and press SELECT.
How to Record a Program You Are Watching
1. Set the digital terminal volume to maximum.
2. Using the VCR remote control, turn on the VCR, tune to channel 03 and press the REC key.
3. Adjust the volume on your TV set or sound system.
How to Record a Program While You Are Away
1. Set the digital terminal volume to maximum and press the SETTINGS key twice.
2. Select the Recording option and follow the instructions onscreen. You can schedule more than one
recording, provided that they are at different times.
3. Use your VCR’s TIMER function to program the recording at the desired time.
How to View a Videocassette
1. Turn on the TV set, the digital terminal and the VCR, then tune the TV to channel 03.
2. Press the PLAY button on the VCR. Adjust the volume on your TV set or sound system.
MONO TV AND VCR, WITH SPLITTER
How to Watch a Program
2. Turn on the TV set and tune to channel 03 with the TV remote control.
3. Tune to a channel with the digital terminal remote control and press SELECT.
How to Record a Program You Are Watching
1. Set the digital terminal volume to maximum and following the steps described in How to watch a program, above.
2. Press the VCR’s REC button to begin recording and adjust the volume on your TV set or sound system.
How to Record a Program While You Are Away
1. Set the digital terminal volume to maximum and press the SETTINGS key twice.
3. Use your VCR’s TIMER function to program the recording(s) at the desired time.
How to View a Videocassette
1. Turn on the TV set, the digital terminal and the VCR, then turn to channel 03 on the TV.
39
(CONTINUED)
How to Record a Digital Program While Watching Another One in Analog Mode
1. Select LINE input by pressing the appropriate key on your VCR remote (for more details, refer to the LINE FUNCTION
section on page 25).
2. Using the digital terminal remote control, select the channel you want to record.
3. Press the VCR’s REC button to begin recording.
4. Select TV on the VCR (TV/VCR button). An LED should turn on or off.
5. Using the TV remote control, select the analog channel you want to watch.
The basic digital package allows you to view analog channels 02 to 06. If you would like to access the full
selection of analog channels available in your area, contact Customer Service; an agent will inform you of the
various packages and bundles to choose from. The phone numbers are located on page 70.
STEREO TV AND VCR, NO SPLITTER
How to Watch a Program in Stereo
2. Turn on the TV set and the VCR with each device’s remote control.
3. Select the TV’s VIDEO/AUDIO input by pressing the appropriate key on your TV remote (for more details, refer to the
LINE FUNCTION section on page 25).
4. Select LINE input on the VCR by pressing the appropriate key on your VCR remote (for more details, refer to the LINE
FUNCTION section on page 25).
5. Tune to a channel with the digital terminal remote control. Stereo sound is generated by either your TV or your sound
system; adjust the volume on the appropriate device.
How to Record the Current Program in Stereo
1. Follow the steps described in How to Watch a Program in Stereo, above.
2. Turn the volume on the digital terminal to maximum.
Press the VCR’s REC button to begin recording and adjust the volume on your TV set.
How to Record a Program in Stereo While You Are Away
1. Set the digital terminal volume to maximum and press the SETTINGS key twice on the digital terminal remote control.
2. Select the Recording option and follow the instructions onscreen. You can schedule more than one recording, provided
that they are at different times.
3. Use your VCR’s TIMER function to program the recording at the desired time.
How to View a Videocassette in Stereo
1. Turn on the TV set and VCR.
When you activate the VIDEO or LINE input on the TV or VCR, the stereo LCD won’t be lit,
but you’ll still hear stereo sound.
40
(CONTINUED)
STEREO TV AND VCR, WITH SPLITTER
How to Watch a Program in Stereo
2. Turn on the TV set and the VCR with each device’s remote control.
5. Tune to a channel with the digital terminal remote control. Stereo sound is generated by either your TV or your sound
system; adjust the volume on the appropriate device.
How to Record the Current Program in Stereo
1. Follow the steps described in How to Watch a Program in Stereo, above.
2. Turn the volume on the digital terminal to maximum.
3. Press the VCR’s REC button to begin recording and adjust the volume on your TV set.
How to Record a Program in Stereo While You Are Away
1. Set the digital terminal volume to maximum and press the SETTINGS key twice on the digital terminal remote control.
3. Use the VCR’s TIMER function to program the recording at the desired time.
How to View a Videocassette in Stereo
1. Turn on the TV set and VCR.
How to Record a Digital Program While Watching Another One in Analog Mode
2. Using the digital terminal remote control, select the channel you want to record
3. Press the VCR’s REC button to begin recording.
5. Select TV on the VCR (TV/VCR button).
6. Using the TV remote control, select the analog channel you want to watch.
How to Record an Analog Program While Watching Another One in Analog Mode
1. Select TV mode on the TV set using the TV/VIDEO button.
2. Using the VCR’s remote control, select TUNER mode on the VCR and tune to the channel you want to record.
3. Press the VCR’s REC button to begin recording, or program the VCR to start recording automatically
with the TIMER function.
5. Using the TV remote control, select the analog channel you want to watch; the TV set’s STEREO LED lights up.
The basic digital package allows you to view analog channels 02 to 06. If you would like to access the
full selection of analog channels available in your area, contact Customer Service; an agent will inform you of
the various packages and bundles to choose from. The phone numbers are located on page 70.
For more advanced features, visit our web site at videotron.com
41
PACE® TERMINALS
PACE® terminals function largely like Explorer® terminals. This section describes the differences you should know about in
order to operate this manufacturer’s equipment.
PACE® 511 TERMINAL (STANDARD)
The only difference between this terminal and Vidéotron’s other standard terminals lies in the inputs at the back of the device.
These inputs are designed to be connected to a DVD player or similar device. Auxiliary inputs are activated the moment
you turn your PACE® terminal off, either by pressing CBL on the remote control, or POWER on the front panel. When your
terminal is powered down, the POWER indicator light will be red.
When auxiliary inputs are activated (the Power indicator light is red), the terminal routes them to the following outputs:
VIDEO IN
AUDIO IN
PACE® DC511P
120V AC ~ 60Hz 4.2A max.
is connected to
is connected to
VIDEO OUT
AUDIO OUT
Audio IN - right and left
Video IN
R
OVER-THE-AIR BR
OADCAST SIGNALS.
AUDIO IN
L
VIDEO IN
DIGITAL
AUDIO OUT
CABLE IN
PART 15.
BYPASS
9V DC
100mA max.
CAUTION
ATTENTION
DO NOT OPEN
NE PAS OUVRIR
TO TV
IR TRANSMIT
IR RECEIVE
R
AUDIO OUT
TV
L
VIDEO OUT
S-VIDEO OUT
PACE® 550 HD TERMINAL
HDTV settings
Use the remote control or the DISPLAY button on your terminal’s front panel to set the appropriate screen resolution, aspect
ratio, and closed captioning for your TV. All information appears on the screen menu at the same time, as well as on the
front-panel display.
How to Set Screen Resolution
The resolution settings affect the output at the DVI and component video (YPbPr) connectors.
1. Press # on the remote control and hold it down until the display shows HdSd (the menu is displayed simultaneously
on the screen).
2. Press SELECT to display the first resolution.
3. Press the
and
arrows to see the available resolutions: 480i, 480p, 720p, 1080i and PASS (when the current
setting is shown, the HDTV indicator lights up above the display).
4. When the desired resolution is displayed, press SELECT to save the setting. If you do not wish to change the resolution,
press EXIT.
42
PACE® TERMINALS
(CONTINUED)
Note: 480i is standard definition NTSC, 480p is enhanced digital TV, and 720p and 1080i are HDTV. In general, the
output at the DVI or YPbPr connector will be at the resolution you set, no matter what the resolution of the video
source (channel tuned) is. The only exception to this is the setting PASS, which passes through the source resolution unchanged (except that 480i is converted to 480p when the DVI connector is used).
The output at the VIDEO OUT and S-VIDEO OUT jacks will always be the standard definition 480i, irrespective of the
resolution you set or the resolution of the video source.
How to Set the Screen Aspect Ratio
Your TV will have an aspect ratio (width-to-height ratio) of 4:3 or 16:9 (widescreen). It is important to set the appropriate
ratio on your terminal, so that the picture will fit your TV screen with a minimum of distortion and cut-off.
on the screen).
2. Press the
arrow to display ASPt.
3. Press SELECT to display the first aspect ratio.
4. Press the
arrow or the
arrow to browse the available settings: 4:3 and 16:9.
5. When the desired aspect ratio is displayed, press SELECT to save the setting. If you do not wish to change the aspect ratio,
press EXIT.
IMPORTANT: the # key – How you use the # key depends on which aspect ratio you have selected (4:3 or 16:9):
• in the 4:3 setting, it allows you to cycle between resolutions
• in the 16:9 setting, it allows you to stretch the picture or perform an image zoom
How to Turn Closed Captioning on and off
on the screen).
2. Press the
arrow to display CC.
3. Press SELECT. If closed captioning is currently turned on, CCOn will be displayed. If not, CCOF will be displayed.
4. Press the
arrow or the
arrow to cycle between the available settings: CCOn and CCOF.
5. When the desired setting is displayed, press SELECT to save the setting. If you do no wish to make any changes, press EXIT.
Closed Captioning (CC Config) Configuration Menu
When you select "CC Config" in the main menu, the CC Config menu appears on your TV screen. You can use this menu to
modify the appearance of closed captions. As you select the desired options from the Options window, you can see the
result at the bottom of the menu.
Std Def CC refers to one of four possible closed-caption services (CC1 to CC4) that you can select for standard-definition
channels. These are used for different languages or special services coded by the caption editors.
The standard closed-caption service is CC1.
43
PACE® TERMINALS
(CONTINUED)
Hi Def CC refers to one of the six possible closed-caption services (Digital 1 to Digital 6) that you can select for standard-definition channels. These are used for an alternate language, as well as special needs, and are available only if the caption
authors have provided them. The standard closed-caption service is Digital 1.
Caption Style has two available settings: Viewer and Program. You must select "Viewer" to save the closed-caption settings
that you have made in this menu. These settings will then be used for all closed captions that you will see on your TV
screen. You need to do this to override the settings that the caption editors use for them.
Reset to defaults: Select this menu item only if you want to reset every item in this menu to its standard setting (used by
the caption editors).
To go back to the main menu at any time, highlight "Back to main menu" and press SELECT.
Activating Auxiliary Inputs
These inputs are designed to be connected to a DVD player, videotape recorder or similar device. Auxiliary inputs are
activated the moment you turn your PACE® terminal off, either by pressing CBL on the remote control, or POWER on the front
panel. When your terminal is powered down, the POWER indicator light will be red.
When auxiliary inputs are activated (the Power indicator light is red), the terminal routes them to the following outputs:
COMPONENT VIDEO IN
is connected to
COMPONENT VIDEO OUT
VIDEO IN
is connected to
VIDEO OUT
AUDIO IN
is connected to
AUDIO OUT TV et AUDIO OUT VCR
DIGITAL AUDIO IN
is connected to
DIGITAL AUDIO OUT
OPTICAL AUDIO IN
is connected to
OPTICAL AUDIO OUT
Digital Audio IN
Optical Audio IN
(Electrical S/PDIF audio input)
(Optical S/PDIF audio input)
Video IN
(Audio baseband input)
(stereo, L and R)
VIDEO IN
DVI
120V AC ~ 60Hz 4.2A max.
R
OVER-THE-AIR BR
OADCAST SIGNALS.
AUDIO IN
S-VIDEO OUT
Pr
Pb
Y
Pb
Y
L
CABLE IN
DIGITAL
AUDIO IN
PART 15.
BYPASS
9V DC
100mA max.
(Component analog video input)
IN
AUDIO OUT
VCR
DIGITAL
AUDIO OUT
CAUTION
DO NOT OPEN
44
VIDEO OUT
Video IN
(Video baseband input)
COMPONENT VIEDO
Audio IN
PACE® DC550P
R
AUDIO OUT
TV
L
OPTICAL OPTICAL
AUDIO IN AUDIO OUT
OUT
Pr
IR
TRANSMIT IR RECEIVE
ATTENTION
NE PAS OUVRIR
PACE® TERMINALS
(CONTINUED)
Zoom and Stretch Function
This sheet gives more detail about the shape and size of your TV picture.
For example, the picture may have dark bars at the edges or the picture may be stretched. There are examples overleaf.
You need to consider the following points:
• First make sure you have set the correct screen resolution and aspect ratio for your TV. The menu is shown, right, and
described in detail in the Operator’s Manual and on a separate sheet. For the best results on an HDTV, the resolution
needs to be 1080i (or 720p if your TV does not support 1080i). If it is a wide-screen TV, set the aspect ratio to be 16:9
(otherwise set 4:3).
• Your HDTV is connected to your home terminal’s DVI connector (or, if your TV does not have a DVI connector, to the
COMPONENT VIDEO jacks). Be aware that HDTVs can, through the DVI cable (but not the component video jacks), change
the resolution setting in the menu, although these HDTVs can not change the aspect ratio setting.
• Using the # button of your remote contol, "zoom" the picture in various ways, if necessary, to make it fill the screen or
to eliminate distortion (see the examples overleaf).
• Your HDTV itself may have zoom features that also affect how the picture displays.
• There are also several ways in which the TV picture content is transmitted (the main four ways are shown in the
diagrams, right). Generally, programs are transmitted either as "standard definition" (480i; 4:3) or as "high definition"
(1080i or 720p; 16:9). However, sometimes 16:9 pictures are transmitted in standard format and 4:3 pictures are transmitted in high definition format. In these cases, dark bars are transmitted as part of the picture, as shown.
Standard definition
4:3 transmission
High definition
16:9 transmission
Standard definition 4:3
transmission, but with a
16:9 picture in it, so dark
bars are added at the
top and bottom for
transmission
High definition 16:9
transmission, but
with a 4:3 picture in
it, so dark bars are
added at the sides
for transmission
45
PACE® TERMINALS
(CONTINUED)
EXAMPLE 1:
you have a 4:3 HDTV, connected by DVI or Component video jacks, and the menu settings are 1080i (or 720p) and 4:3.
Reduced picture sizes you may see, depending on the different ways the picture can be transmitted.
Press #
button
OR
Pressing the # button causes
a zooming of the picture so that it
better fits the screen.
The symbol 480p appears briefly
on the screen when you do this
zooming
Press #
button
EXAMPLE 2:
you have a 16:9 HDTV, connected by DVI or Component video jacks, and the menu settings are 1080i (or 720p) and 16:9.
Reduced picture sizes you may see, depending on the different ways the picture can be transmitted.
Stretch: picture-content is maintained for those pictures that had
dark bars, but images are
stretched sideways.
Press #
button
Zoom: Images are properly
shaped, but content is sometimes
lost at the top and bottom of the
screen or at the sides.
Press #
again
Pressing the # button once causes a stretching
of the picture so that it fits the screen from
side-to- side. However, you may prefer to
Press # again to zoom
Press #
button
46
Press #
again
NOTES
47
HDTV SECTION
Setup
Refer to the appropriate section in order to configure your terminal. The settings you choose on your HD terminal will directly
influence the picture quality you obtain. To configure Scientific Atlanta models, follow the instructions in the Setup Wizard
user’s guide. For PACE® models, refer to the instructions on page 42 of this manual.
If you use DVI cables to connect your HD terminal to your TV, no further configuration is normally required. With this type of
connector, the two devices automatically determine the optimal image resolution.
Connectors
Two types of connector are available for HDTV: DVI cable (on some models only) and Component input. You must use one of
these two connector types to obtain an image when viewing channels broadcast in high definition. They are recommended
for SD content as well, in order to minimize the number of motion artifacts.
Converting image formats
One of the golden rules for obtaining optimal image quality is to keep the number of signal conversions to a minimum.
While programs can be broadcast in different formats, depending on the channel, your television displays them only in its
native format. In other words, a program’s format may vary, but your television’s format always stays the same - which
means your television will inevitably have to convert the format of programs broadcast outside its native format.
Nevertheless, the number of conversions can be kept to a minimum. The format adjustment option on Explorer‚ 3250,
8010HD and PACE® 550 HD digital terminals lets you avoid unnecessary conversions. This is why you should know your
television’s native format: you can then set these terminals to the same format as your TV, so it always receives signals
without performing an extra conversion.
HDTV FAQ
Q
R
What is HDTV? What advantages does it have over standard digital TV ?
HDTV, or high definition television, is a next-generation standard for digital television that gives you an image with
superior resolution. Standard televisions display approximately 210,000 pixels, compared to over 2 million for top-end
HDTV - a tenfold increase over traditional TV. Plus, HDTV enhances the home theatre experience by allowing for wider
screens with aspect ratios of 16:9. Among other things, this can preserve a film’s original letterbox format.
Q
R
If I don’t have an HDTV, will an HD terminal give me a sharper image?
No. Vidéotron’s HD terminals are perfectly back-compatible with traditional TV, but to take advantage of the higher
resolution offered by HD broadcasts, your television must be physically capable of displaying the necessary number of
pixels—and must be equipped with connectors that can carry this type of signal (Component/DVI/HDMI input).
Q
R
Technically, what’s the difference between HDTV and traditional analog SDTV?
There are several technical differences between standard, NTSC-format television and HDTV. (Technology varies widely
even among HDTVs: CRT, LCD, Plasma, DLP, etc.)
TVs project programs onto their screens in the form of tiny picture elements, or pixels: 480 lines of pixels make up the
picture on a standard analog TV. In comparison, HDTV images use 720 or 1080 lines, which results in much sharper detail
and general picture resolution.
This also lets the image be "painted" in different ways. On an SDTV, the screen is painted using interlaced scanning,
meaning that each of the 30 images appearing onscreen each second is made up of two half-images: one each for the
odd and even lines. HDTV can use either interlaced or progressive scanning (the latter changes the entire image from the
first to last line up to 60 times a second).
48
HDTV SECTION
(CONTINUED)
The two HDTV formats :
720p
720 lines of horizontal resolution and progressive scan
1080i
1080 lines of horizontal resolution and interlaced scan
Q
R
Which is better, 720p or 1080i? How do these compare with DVDs or the traditional digital terminal format?
Progressive scan provides superior results compared to interlaced scan, the main difference being that interlaced scan’s
alternating lines are more readily visible to the naked eye.
While a 720p image contains fewer pixels than a 1080i image, it also can be refreshed more quickly, making it the better
choice for programs featuring a lot of movement, such as sports broadcasts.
To compare: both SDTV and DVD images use 480 horizontal lines with interlaced scan (480i). So-called progressive scan
DVD players provide images in 480p format, resulting in better picture quality.
Q
R
What’s the resolution on Vidéotron’s HD channels? Can I choose the resolution of the signal I receive?
Television stations decide which format a program will be broadcast in - although this doesn’t mean all of a station’s programs will necessarily be broadcast in the same format.
It’s important to make the distinction between the image resolution you receive from a station, and the format your television displays it in. For example: if a station broadcasts a program at 480i and you have a 1080i TV, it will convert the
image to a uniform 1080 onscreen lines by filling in the missing pixels. The program’s "real" resolution, however, stays
unchanged at 480i.
Q
R
Can I record an HD program using my VCR?
Some Vidéotron HD terminals let you record HD programs on your VCR. Of course, the VCR will have to decrease the
resolution in order to record it, so the recording will be in standard format. To preserve image resolution when recording
an HD program, it is suggested you use Vidéotron’s 8010 HD PVR.
Q
I’ve noticed several captioning options in my HD terminal’s General Settings, such as font size and colour. Why are my
captions always in black and white?
Make sure the Captioning Options in your General Settings are set to Personalized. Custom font size and colour are only
available for programs broadcast using the new digital captioning standard, EIA-708B. Programs broadcast using the old
captioning standard, 608, do support captions, but only in black and white. A program’s captioning standard is decided by
the television station.
R
Q
R
What does an HDTV’s "native format" refer to?
As you know, digital television programs can be broadcast in a variety of formats (480i, 480p, 720p, 1080i, etc.)—but TVs
are designed and built to display images in only one of these formats. This format is the TV’s native format. This is why
HDTVs must be equipped to convert the formats of the programs they receive.
HDTVs are often classified according to their native formats. Today’s models are designed to display images at either 720p
or 1080i. If an LCD TV with a native format of 720p receives a signal from a television station at 480i, it converts it to its
native format: 720p. To do this, it "fills in" the incoming image’s missing pixels, bringing it up to its display capacity. The
resulting image will always be in the same format: your TV’s native format.
49
NOTES
50
EXPLORER® HDTV SETUP WIZARD
( EXPLORER ® 3100 HD AND 3250 HD TERMINALS )
INTRODUCING THE SETUP WIZARD
What is the Setup Wizard?
The Explorer® HDTV Setup Wizard is an on-screen program that helps you set up your high-definition TV (HDTV) to receive the
best picture quality that the HDTV supports. The Setup Wizard is currently available on select Explorer® Digital Home
Communications Terminal set-top models.
Before you begin
Before you begin to set up your HDTV, you may want to have available the user’s guide that came with your HDTV
for reference.
Is it necessary to use the Setup Wizard?
It depends on how the HDTV is connected to the set-top. If the Y, Pb, Pr ports on the back of the set-top are connected
to one of the video ports on the HDTV, you should use the Setup Wizard to ensure that your HDTV receives the best picture quality that it supports.
Note: Make a note of which video input port the set-top is connected to on the HDTV.
For example: Video input port 6.
If the HDTV is connected to the composite port on the back of the set-top, it is not necessary to use the Setup Wizard.
Broadcasts coming in through the composite port automatically adjust to the picture size and formats supported by the HDTV.
If the HDTV is connected to the DVI port on the back of the set-top, it may not be necessary to use the Setup Wizard.
TV programs coming in through the DVI port of the HDTV are automatically adjusted if the broadcasted format is supported by the HDTV. If the format is not supported, use the Setup Wizard.
Notes:
•
•
The analog Y, Pb, Pr ports
become inactive when the
HDTV is connected to the DVI port.
If the HDTV is connected
to the DVI port on the
back of the set-top and
you see this DVI alert on
the screen, it means that
the HDTV and the set-top
are not compatible. If this
occurs, reconnect the
set-top to the Y, Pb, Pr
ports on the set-top.
51
(CONTINUED)
PICTURE FORMATS
What is the difference between a standard screen and a wide screen?
The type of screen your HDTV has (wide screen or standard screen) determines how the set-top displays programs on
the screen. The picture format for an HDTV is a combination of aspect ratio and screen resolution and is different for
standard-screen and wide-screen HDTVs.
What is an aspect ratio?
An aspect ratio is the ratio of the width to the height of the TV screen. The aspect ratios differ because the television
industry manufactures both standard-screen and wide-screen HDTVs to appeal to consumer viewing preferences.
A standard-screen HDTV has a
4:3 aspect ratio. The screen is 4
units wide for every 3 units tall.
A wide-screen HDTV is one-third
wider than a standard-screen
HDTV. The screen is 16 units
wide for every 9 units tall..
4
16
9
3
Aspect Ratio: 4:3
Screen Resolution:
480p or 480i
fills the screen
52
Aspect Ratio: 4:3
Screen Resolution:
720p or 1080i
fills the screen
(CONTINUED)
What is the screen resolution?
The screen resolution indicates the amount of detail that the picture displays. Resolution is identified by the number of
display lines on the screen. The techniques that an HDTV uses to "paint" the picture on the screen are referred to as
progressive and interlaced.
For example, a resolution of 1080i indicates that the screen shows 1080 lines in an interlaced display, and 480p means
that the screen shows 480 lines in a progressive display.
Note: The screen resolution (1080i, 480p, etc.) is sometimes referred to as the scan rate. The terms are interchangeable.
With the progressive
method, every pixel on
the screen is refreshed
simultaneously.
The interlaced method
involves refreshing pixels
in alternation—first the
odd lines and then the
even lines.
53
(CONTINUED)
How do I know which picture format to choose?
The type of screen your HDTV has determines how the set-top displays programs on the screen. The following examples
show how programs will look when the picture format is set to Normal mode (not Stretch or Zoom modes).
Standard-screen HDTVs
54
On a wide screen HDTV, these picture formats:
Automatically display in this manner:
480p or 480i standard
Full screen format
720p or 1080i wide
Letterbox format
(CONTINUED)
Wide-Screen HDTVs
On a wide screen HDTV, these picture formats:
Automatically display in this manner:
480p or 480i standard
Pillarbox format
720p or 1080i wide
Full screen format
55
(CONTINUED)
SETTING UP YOUR HDTV WITH THE SETUP WIZARD
Before you begin to set up your HDTV using the Setup Wizard,
there are two things you need to do:
• Download the latest information to the set-top. (You only need to do this for the initial setup. After the initial set up,
programming information is downloaded to the set-top automatically on a regular basis.)
• Prepare the set-top to send picture formats that your HDTV supports.
Download the latest programming information to the set-top
Assuming that you have connected the Y, Pb, Pr ports on the back of the set-top to one of the video ports on the HDTV,
complete the following steps to download latest software, programming, and service information to the set-top. (Be sure
you have made a note of which video input port the set-top is connected to on the HDTV. For example: Video input port 6.)
Note: You only need to do this for the initial setup.
1. Plug the set-top and the TV into an AC power source.
2. Do not turn on the set-top or TV yet.
3. Wait until you see one of the following displays on the front of the set-top:
• Current time
• Four dashes (- - - -)
Important : It may take several minutes for the set-top to receive the latest software, programming, and service
information. When the front panel displays the time or four dashes, the update is complete.
4. STOP! Before you turn on the TV or the set-top, you should have read the information in the Picture Formats section,
earlier in this guide.
56
(CONTINUED)
Prepare the set-top to send picture formats that your HDTV supports
If your HDTV displays a black screen when you turn it on, the set-top may be sending a picture format that your HDTV
does not support. Prepare the set-top to send all picture formats that your HDTV supports. Later, while watching TV, you
will be able to toggle among the different settings to select the format that provides the best picture quality for the program you are watching.
Complete these steps to prepare the set-top to deliver programming in the picture format settings that your HDTV
supports.
Important: Before you start, read these instructions carefully.When you get to step 5 you have 20 seconds to begin
selecting picture format settings. After 20 seconds, the set-top is no longer in the Picture Format mode. If this occurs,
repeat this process, starting at step 2.
1.
2.
3.
4.
Refer to the user’s guide that came with your HDTV to find the picture formats that your HDTV supports.
If the set-top is turned off, press the POWER key to turn it on.
On the front of the set-top, press and hold the SELECT button until the Message Light blinks.
Then, press the VOL- key to indicate that you want to select a picture format setting. The LED display
shows HdSr to indicate that the set-top is in the Picture Format mode for HDTV settings.
5. In the following table, find each of the picture formats that your HDTV supports. Then, press the
corresponding buttons on the front panel of the set-top.
Note: If 1080i is one of the settings that your HDTV supports, we suggest you select it last. Then, when you turn on the TV to
use the Setup Wizard, the picture format will be 1080i.
To select this
picture format:
480i
720p
480p
1080i
Press this
button on the
Front Panel:
The set-top
briefly
displays:
And then
briefly
displays:
CH+
VOL–
CH–
VOL+
480i
720p
480p
1080
SEt
SEt
SEt
SEt
57
(CONTINUED)
Is there more than one setup option?
Yes. The Setup Wizard provides two options for selecting your screen type:
• If you choose the Easy option, the Setup Wizard automatically sets up the HDTV to receive programming in 1080i
and 480i format.
• If you choose the Advanced option, you can toggle through all the picture formats and select the formats that look
best on the HDTV screen.
Note: Use the
,
et
keys on the remote control to navigate through the Setup Wizard menus and options.
You may want to have available the user’s guide that came with your HDTV for reference.
How do I start the Setup Wizard?
58
1. Press
(CONTINUED)
to start the setup.
2. Choose one of the following options:
• To choose the Easy Setup option
press
; then, go to the Easy
Setup Instructions on page 60.
• To choose the Advanced Setup
option press
; then go to the
Advanced Setup Instructions,
on page 61.
59
EASY SETUP INSTRUCTIONS
1. Press
or
to select the type of
TV screen you have
2. Press POWER to begin watch TV.
Notes :
• If you pressed
, the setup is
complete. The TV is set to receive
programming in 1080i and 480i format.
• If you pressed
, the setup is
complete. The TV is set to receive
programming in 1080i format.
60
(CONTINUED)
(CONTINUED)
ADVANCED SETUP INSTRUCTIONS
1. Press
or
to select the type of
TV screen you have
2. Press
to see how various formats
look on your TV screen.
3. Press SELECT to toggle between
the Save and Remove options,
or press
to see how the next
format looks on your TV screen.
Important: If you see a black screen,
press
again to view the next
screen. Do not press SELECT. The
black screen means that your TV
does not support that particular format,
so you do not want to select it.
4. After saving the picture formats,
press EXIT. The setup is complete.
5. Press POWER to begin watching TV.
61
(CONTINUED)
CHANGING THE SETTINGS WHILE WATCHING TV
Some channels are high definition (HD) and some are not. To maximize viewing of non-HD channels, you can
toggle between an HD scan rate (either 1080i or 720p) and a standard definition scan rate (either 480i or 480p).
How do I change the picture size?
Standard-screen HDTV:
maximize viewing on
non-HD channels.
Note: HD channel
programs automatically
fill the an entire HDTV
16 :9 screen.
1. Press SETTINGS to access the Quick
Settings menu.
2. Scroll to Picture Format or Picture
Size. (You will see the Picture Format only
if the Set Picture Format is set to
Fixed in the General Settings menu.)
3. Press
or
to view the options.
4. As you scroll through the options, notice how the
picture on the screen changes.
5. Select the picture size and/or format of your choice.
62
Wide-screen HDTV:
maximize viewing of
any channel.
(CONTINUED)
How can I change how the picture looks on my TV?
Press SETTINGS twice to display the
General Settings menu. Then, choose one
of the following options.
Fixed — The screen resolution you
selected from the Setup Wizard can be
seen in the Quick Settings menu. The
screen resolution remains the same
(fixed) until you change it.
Pass-Through — This option provides a built-in convenience factor. The set-top attempts to convert the signal of an
incoming program to the best picture format for your HDTV screen. However, if you have not selected all the screen resolutions that are available, the screen resolution defaults to the best selection available based on the selections you made
in the HDTV Setup Wizard.
Upconvert 1 and Upconvert 2 — The operation of these two options is similar to that of the Pass-Through option.
See the Display Formats For Digital Sources table below.
Auto DVI — If your HDTV is connected through the DVI port, you will see this option and not the Pass-Through option.
Incoming programming is automatically formatted to the scan rate supported by your HDTV.
Display formats for digital sources
The following table illustrates the relationship between the format option you chose, the signal the set-top receives, and
how the picture is displayed on the TV screen.
If you chose this
picture format
option:
When the set-top
receives this type
of signal:
The picture is
displayed on the
HDTV screen in
this format:
1080i, 720p,
480i, 480p
Fixed
All formats
(Depending on your
selections made in the
Setup Wizard and
Quick Settings menu)
Pass-Through
480i
480p
720p
1080i
480i
480p
720p
1080i
Upconvert 1
480i/480p
720p/1080i
480p
1080i
Upconvert 2
480i/480p
720p/1080i
480p
720p
63
(CONTINUED)
CLOSED CAPTIONING
What is closed captioning?
Closed captioning is text on the TV screen related to the programming being viewed. What you see is an abbreviated
version of the actors’ dialogue and indications of important background sounds. For sporting events, closed captioning
provides realtime play-by-play descriptions from the announcers. Closed captioning is provided for those requiring assistance understanding and enjoying sound.
Does my TV support closed captioning?
Many TVs support closed captioning through the RF and baseband inputs. When your HDTV-to-set-top connection is through
the YPrPb port or the DVI port, closed captioning is decoded and displayed by the Explorer® set-top.
Who provides closed captioning?
Several companies (sources) provide closed-captioning service to television networks and production companies for
standard (analog) and digital programming.
Closed-captioning sources for standard (analog) programming
• Std CC1 is the primary caption service for non-digital programming.
• Std CC2 through Std CC4 are text services that may contain different information, including alternate languages.
• T1 through T4 are text services that may also provide additional information from the closed-caption provider.
Closed-captioning sources for digital programming
• Digital 1 is the primary caption source.
• Digital 2 is the suggested choice for alternate languages.
• Digital 3 through Digital 6 are undefined at this time.
64
(CONTINUED)
Choose a closed captioning source
1.
2.
3.
4.
Press SETTINGS twice to access the General Settings menu.
Scroll to CC:Source.
Press
to access the STD (analog) and digital source options.
Scroll through the options and select the recommended sources: Std CC1 and Digital 1.
Control the audio volume while closed captioning is turned on or off
1. Press SETTINGS twice to access the General Settings menu.
2. Scroll to Audio:Volume Ctrl. There are two setting options:
• Fixed – The Fixed setting controls the audio volume through the TV and enables you to have closed
captioning turned on or off while listening to the programming audio.
• Variable – The Variable setting controls the audio volume through the set-top and enables you to have
closed captioning turned on or off while listening to the programming audio, or you can have closed
captioning on while the set-top audio is muted.
3. SELECT either the Fixed or Variable setting.
Turn closed captioning on and off
You can turn closed captioning on and off at any time through the Quick Settings menu.
1. Press SETTINGS to access the Quick Settings menu while watching TV.
2. Turn caption on or off.
3. If you chose the Fixed setting for the audio volume:
A. Scroll to Caption Off/On.
B. Press
to access the options.
C. Scroll through the options and press SELECT to set your choice.
4. If you chose the Variable setting for the audio volume:
A. Scroll to Caption Off/On/On with Mute.
B. Press
to access the options.
C. Scroll through the options and press SELECT to set your choice
65
(CONTINUED)
Change the look of closed captioning
Depending on the program or caption provider, you may or may not be able to change how the closed captioning looks
on the TV screen.
1. Press SETTINGS twice to access the General Settings menu.
2. Scroll to CC:Options.
3. Press
to access the CAPTION STYLE column.
• If you select the Set by Program option, the style is set by the caption provider for each program, and you cannot
change the settings.
• If you select the Set by Viewer option, you can use the instructions in the remainder of this section of the
guide to change the caption styles.
Note: You may be able to change the appearance of closed captioning on most HD channels and on some digital
channels using the procedures in this section. Closed captioning on analog channels and on most digital channels appears
on the screen with white letters on a black background, and the format can not be changed.
Change the background shading and color
The following instructions make the following assumptions:
• You have accessed the General Settings menu by pressing SETTINGS twice.
• The caption style setting in the General Settings menu is Set by Viewer.
Change the background shading
1. Scroll to CC:Background.
2. Press
to access the Shading column.
and
to scroll through the options. There are five background shading options:
3. Press
• Clear — allows video to be seen behind the captions
• Slight — shows both the background and the video behind it
• Solid — hides the video behind the captions
• Flashing — a solid background turning on and off at a rate determined by the caption provider
• Default — the background is determined by the caption provider
4. SELECT your choice.
Change the background color
1.
2.
3.
4.
66
Scroll to CC:Background.
Press
to access the Color column.
Press
and
to scroll through the several color options.
SELECT your choice.
(CONTINUED)
Change the shading and color of the characters
The shading and color options for the text (characters) is the same as for the background shading and color.
Change the Character Shading
1. Scroll to CC:Characters.
2. Press
to access the Shading column.
3. Press
and
to scroll through the options.
Change the Character Color
1. Scroll to CC:Characters.
2. Press
to access the Color column.
3. Press
and
Change style of the characters
There are eight font styles to choose from, and they are numbered Style 1 through Style 8. The styles may not look the
same on all TVs. Select the different fonts to see how they look on your TV.
Change the text style
1.
2.
3.
4.
Scroll to CC:Characters.
Press
to access the Style column.
Press
and
SELECT your choice.
Change the text size
1.
2.
3.
4.
Scroll to CC:Options.
Press
to access the Text Size column.
Press
and
to scroll through the options (Small Text, Medium Text, Large Text, Default).
SELECT your choice.
Record HD programs
If the program contains closed caption information, it will be recorded by your VCR.
When the tape is played back, turn on the closed captioning feature on your TV to view the captions.
Note: An HD program records to your VCR in SD (standard definition) format.
67
LIST OF CODES
TV SETUP CODES
Admiral – 107, 030, 061, 193, 056, 026, 054, 211
Advent – 072, 094, 425
Adventura – 060, 185, 047
Aiko – 106
Aiwa – 135, 214
Akai – 044, 053
Alaron – 193
Amark – 007, 086, 023, 215
Ambassador – 191
Ampro – 112
Amstrad – 006, 157
Anam - 194, 069, 088, 089, 093, 111, 120, 125, 134,
217, 218, 219, 220, 221, 222, 223
AOC – 033, 044, 070, 199, 053, 030, 038, 427
Audiovox – 106, 194, 465, 111, 220
Baysonic – 194
Belcor – 033, 073
Bell & Howell – 030, 168, 211
Bradford – 194
Brocksonic – 250, 477, 054, 165, 167
Brockwood – 192, 033, 073
Candle – 066, 044, 070, 027, 052, 060, 068, 091
Carnivale – 044
Carver – 068
Celebrity – 014
Centurion – 040, 051, 095, 107, 108
Cineral – 106, 465
Citizen – 060, 044, 070, 074, 106, 027, 052, 059,
068, 091, 211, 233
Concerto – 070, 051, 192, 073, 095
Contec – 194, 020, 199, 147
Coronado – 007, 023
Craig – 194, 134, 223
Crosley – 068
Crown – 194, 007, 023
Curtis Mathes – 180, 030, 044, 061, 065, 068, 070,
074, 107, 159, 168, 465, 040, 016, 054, 108, 211, 213
CXC – 194
Daewoo – 106, 465, 027, 039, 051, 068, 073, 090,
091, 092, 094, 095, 101,102, 108, 114, 118, 121,123,
130, 158, 159, 189, 191, 194, 196, 197, 198, 200,
202, 204, 205, 206, 207, 209
Daytron – 192, 051, 040, 073, 095, 107, 108
Denon – 159
Dumont – 031, 073, 192
Electro Home – 051, 073, 095, 192
Electroband – 014
Elektra – 002, 353
Emerson – 250, 168, 191, 192, 193, 194, 296, 477,
007, 008, 012, 054, 108, 016, 023, 053, 064, 103,
139, 158, 159, 164, 165, 166, 167, 169, 392, 400,
401, 402, 408, 415
Envision – 044, 051, 073, 095, 192
Fisher – 168, 028, 355, 356
Fujitsu – 193
Funai – 047, 185, 193, 194
Futuretech – 194
Gateway – 426
GE – 035, 061, 065, 107, 149, 192, 296, 465, 005,
019, 027, 033, 037, 046, 051, 055, 015, 018, 042,
044, 049, 054, 068, 073, 090, 095, 101, 102, 103,
389, 390, 396, 403, 406, 407
Gibralta – 007, 025, 027, 040, 051, 059, 058, 192,
023, 048, 053, 068, 073, 090, 095, 107, 108, 233, 360
Gilbrater – 031, 044
Goldstar(LG) – 044, 070, 192, 124, 007, 027, 040,
059, 058, 023, 053, 068, 073, 090, 107, 108, 233,
360, 361
Gradiente – 067, 070
Grundig – 059, 233
Grunpy – 193, 194
Hall Mark – 192, 051, 073, 095
Harley Davidson – 193
Havard – 194
Hitachi – 070, 159, 007, 027, 049, 051, 085, 023,
068, 095, 096, 097, 098, 099, 100
Infinity – 068
68
Inkel – 075, 364
Inteq – 031
Janeil – 060
JBL – 068
JC Penney – 005, 027, 037, 051, 041, 035, 044, 168,
192, 039, 053, 068, 073, 092, 095, 102, 355
JCB – 014
JVC – 067, 077, 080, 132, 104, 105, 106, 396, 397,
410
Kawasho – 051, 192, 073, 095
KEC – 194
Kenwood – 044
Kloss – 060
KMC – 007, 023
KTV – 044, 194, 007, 029, 059, 023, 053, 233, 366
LG – 070, 023, 053, 068, 073, 090, 107, 108, 233,
360, 361
Kurazai – 030, 211, 213
Lodgenet – 030, 211, 213
Logik – 030, 211, 213
Luxman – 070, 027, 051, 192, 068, 073, 095
LXI – 061, 068, 168, 170, 192, 006, 056, 105, 024,
026, 157
Magnavox (Philips) – 044, 068,193, 001, 005, 007,
026, 027, 052, 048, 081, 192, 023, 068, 071, 073,
089, 090, 091, 093, 134, 385, 387, 397, 404
Majestic – 030, 211, 213
Marantz – 044, 068, 076, 053, 107, 108, 109
Matsushita – 264
Megatron – 159, 192, 086, 215
MEI – 199
Memorex – 030, 070, 164, 168, 192, 264, 090, 211,
213, 355, 388, 405
MGA/Mitsubishi – 033, 044, 164,192, 107, 027, 040,
051, 076, 084, 053, 068, 073, 090, 095, 107, 109,
110, 216, 384, 394, 395, 398, 399, 417
Midland – 031, 061, 065, 149, 053
Minutz – 035, 033
Mitsubishi – 033, 107, 164, 192
Montgomery Ward – 007, 037, 040, 056, 081, 022,
023, 026, 053, 071, 072, 108, 211, 213
Motorola – 107, 069
MTC – 044, 070, 074
Multitech – 194
NAD – 180, 170, 192
NEC – 044, 070, 027, 040, 101, 028, 068, 090, 108,
200
Nikko – 044, 106, 192
NTC – 106
Onwa – 194
Optonica – 179, 107
Optimus – 180, 168, 264
Orion – 250, 193, 477, 013, 032, 045, 047, 078, 019,
159, 160, 161, 162, 163, 382
Panasonic – 065, 264, 019, 021, 024, 063, 042, 043,
044, 045, 046, 429
Penney – 035, 044, 061, 065, 070, 074, 149, 170,
192, 033
Philco – 044, 068, 159, 477, 001, 007, 027, 052, 081,
023, 053, 071, 072, 091
Philips – 068
Philips (Magnavox) – 001, 027, 081, 023, 068, 071,
073, 089, 090, 091, 093, 134, 385, 387, 397, 404, 072
Pilot – 044, 059, 097, 192, 073, 094, 233
Pioneer – 180, 103, 111, 144, 383
Portland – 106, 007, 027, 023, 068
Prism – 065
Proscan – 061, 055, 073, 082, 112, 070
Proton – 192, 126, 128, 090, 371, 372
Pulsar – 031, 192, 073
Quarter – 060
Quartz – 060
Quasar – 179, 065, 264, 019, 049, 176, 044
Radio Shack – 179, 044, 061, 070, 168, 192, 194, 073
Radix – 051
Randex – 051
RCA – 061, 104, 149, 065, 107, 022, 027, 046, 072,
073, 082, 062, 049, 056, 074, 119, 120, 254, 042,
052, 053, 054, 055, 069, 070, 416
Realistic – 179, 044, 070, 192, 194, 012, 060, 062,
014, 049, 051, 267, 548, 022, 166, 168
Ricoh – 048, 267, 548
Runco – 053, 031, 044
Salora – 089
Sampo – 044, 040, 090, 108
Samsung – 044, 070, 074, 192, 007, 020, 040, 119,
129, 015, 016, 017, 023, 031, 090, 107, 108, 134,
147, 151, 153, 386, 411
Sanky – 062,053
Sansei – 465
Sansui – 477, 081, 014, 055, 423, 424
Sanyo – 168, 002, 028, 071, 133, 060, 061, 118, 254,
353, 355, 356, 376, 377
Scotch – 192
Scott – 250, 192, 193, 194, 040, 057, 059, 135, 198,
225, 226, 090, 108, 168
Sears – 061, 070, 168, 170, 185, 192, 193, 002, 007,
027, 028, 041, 043, 060, 014, 049, 051, 056, 118,
119, 023, 031, 038, 039, 068, 353, 355, 356
Semivox – 194
Semp – 170, 059
Sharp – 179, 107, 007, 009, 056, 064, 096, 062, 016,
022, 023, 024, 025, 026, 027, 028, 029, 393, 395, 409
Shintom – 086
Shogun - 254
Signature – 030
Signature 2000 – 007, 040, 056, 030, 193, 023, 026,
108, 211, 213
Singer – 086
Sony – 014, 038, 050, 062, 047, 046, 049, 020, 021
Soundesign – 192, 193, 194, 052, 091
Squareview – 185, 006, 157
Sunpak – 267
Supre-Macy – 380
SSS – 194
Starlite – 194
STS – 056
SupregMacy – 060
Supreme – 014
Symphonic – 185, 006, 014, 047, 157
Sylvania – 044, 068, 001, 005, 006, 026, 027, 040,
052, 081, 014, 049, 057, 095, 068, 071, 072, 090,
091, 093, 107, 108, 157, 158, 419
Tandy – 107
Tatung – 069, 019, 044
Technics – 065, 264
Technol Ace – 193
Techwood – 065, 070, 027, 068
Teknika – 030, 070, 074, 106, 164, 193, 194, 001,
007, 027, 052, 023, 068, 072, 091, 168, 213
Telefunken – 070
Telerent – 007, 030, 023, 213
Tera – 127, 381
Tevion – 065, 414
TMK – 070, 191, 192, 027, 068, 090
Toshiba – 074, 168, 170, 041, 043, 030, 031, 038,
039
Tosonic – 199
Totevision – 059, 053, 233
Universal – 027, 035, 068, 102
Vector Research – 044
Victor – 067
Vidikron – 068
Vidtech – 192, 027, 068
ViewSonic – 428
Viking – 060
Wards – 030, 179, 035, 044, 070, 192, 193, 027, 068,
090
White Westinghouse – 193, 211, 408
XR-1000 – 030, 213
Yamaha – 044, 033, 027, 068
York – 040, 070, 090, 108
Zenith – 030, 031, 106, 025, 034, 036, 047, 048, 049,
050, 051, 391, 405, 406, 434
LIST OF CODES
(CONTINUED)
VCR SETUP CODES
Admiral – 062, 004l, 066, 075
Adventura – 014
Aiko – 292
Aiwa – 014, 051, 106, 132
Akai – 055, 075, 120, 011, 021, 098, 103, 269, 275,
336, 351, 352, 354
American High – 049
Asha – 254
Audio Dynamics – 007, 052, 243, 291
Audiovox – 051, 106, 194, 465
Beaumark – 254
Bell & Howell – 118, 060, 357
Broksonic – 016, 135, 198, 225, 030, 048, 333,
337, 358, 359
Calix – 051
Canon – 049, 034, 105, 086, 362
Carver – 095
CCE – 086, 292
Cineral – 292
Citizen – 051, 292, 006, 059, 254, 033, 172, 247,
331
Colortyme – 052, 291
Colt – 086
Craig – 051, 061, 086, 254, 172, 363
Curtis Mathes – 049, 055, 074, 176, 006, 034, 052,
086, 112, 247, 291
Cybernex – 254
Daewoo – 059, 292, 010, 012, 058, 112, 114, 116,
033, 343, 344, 345, 346, 347
Daytron – 002, 058, 345, 365
DBX – 007, 052, 243, 291
Denon – 056
Dynatech – 014,106, 132
Electrohome – 051
Electrophonic – 051
Emerex – 046
Emerson – 014, 016, 051, 057, 075, 135, 198, 222,
225, 226, 292, 003, 022, 040, 091, 101, 106, 107,
109, 059, 033, 086, 132, 326, 327, 331, 332, 333,
334, 335, 336, 337, 338, 339, 340, 341, 342
Fisher – 061, 068, 118, 050, 060, 035, 081, 357,
363
Fuji – 047, 049
Funai – 014, 106, 132
Garrard – 014
GE – 062, 049, 074, 254,034, 041, 086, 172, 174
Go Video – 019, 043, 063, 348, 349, 350
GoldStar (LG) – 051, 052, 006, 247, 331
Gradiente – 014
Harley Davidson – 014
Harman/Kardon – 052, 291
Harwood – 086
Headquarter – 060
HI-Q – 061
Hitachi – 014, 055, 056, 119, 005, 078, 132
HITACHI – 106, 113
Instant Replay – 017, 034, 049, 086
JC Penney – 017, 034, 049, 052, 056, 060, 254,
078, 086, 172, 238, 291
JCL – 049, 086
Jensen – 055
JVC – 081, 055, 006, 007, 026, 038, 060, 102, 120,
128, 243, 247, 250, 253
KEC – 051, 292
Kenwood – 081, 052, 055, 006, 007, 060, 106, 120,
132, 238, 243, 247
KLH – 086
Kodak – 049, 051
LG (GoldStar) – 051, 052, 006, 247, 331
Lloyd’s – 014, 222, 132
Lloyd – 106
Logik – 086, 367
LXI – 051, 106, 132, 331
Magnasonic – 292
Magnavox (Philips) – 014, 049, 053, 095, 034,
106, 163, 086, 132, 183
Magnin – 254
Marantz – 049, 095, 006, 052, 060, 086, 172, 183,
238, 247, 291
Marta – 051, 331
Matsui – 094, 368
Matsushita – 049, 176
MEI – 049
Memorex – 060, 062, 014, 049, 051, 053, 061, 118,
176, 254, 034, 104, 106, 110, 132, 238, 331, 363,
369, 370
MGA (Mitsubishi) – 081, 062, 057, 075, 254, 031,
042, 255, 258
MGN Technology – 254
Minolta – 056, 119
Mitsubishi (MGA) – 081, 062, 057, 075, 254, 031,
042, 255, 258
Montgomery Ward – 009, 014, 034, 037, 062, 074,
066, 170, 173, 373
Motorola – 062, 049
MTC – 014, 254, 106, 132, 172
Multitech – 014, 086, 254, 106, 132, 172, 367
NEC – 081, 052, 055, 118, 007, 060, 070, 071, 120,
238, 243, 291, 374, 375
Nikko – 051
Noblex – 254
Olympus – 049
Optimus – 062, 051, 052, 055, 118, 176
Orion – 016, 198, 013, 022, 065, 066, 067, 322,
326, 327, 328, 329, 330
Panasonic – 049, 176, 034, 099, 112, 117, 430
Penney – 049, 051, 052, 056, 068, 254
Pentax – 056, 119, 078
Philco – 049, 034, 106, 086, 132, 183
Philips (Magnavox) – 049, 095, 017, 034, 106,
086, 132, 183
Pilot – 051
Pioneer – 081, 176, 045, 078, 120, 263
Portland – 058, 345
Profitronic – 254
Proscan – 086, 041, 074, 170, 174
Protec – 086
Pulsar – 053
Quarter – 060
Quartz – 060, 090, 238, 378
Quasar – 049, 176, 034, 112
Radio Shack – 014, 051
Radix – 051
Randex – 051
RCA – 062, 049, 056, 074, 119, 120, 254, 015, 017,
037, 041, 106, 078, 132, 141, 170, 172, 173, 174
Realistic – 060, 062, 014, 049, 051, 061, 118, 034,
106, 066, 132, 238, 363
Runco – 053
Samsung – 059, 254, 021, 039, 098, 108, 111, 269,
271, 275, 276, 278
Sanky – 062, 053
Sansui – 081, 014, 055, 093, 120, 367, 379
Sanyo – 060, 061, 118, 254, 114, 238, 346, 357,
363
Scott – 057, 059, 135, 198, 255, 226, 003, 031,
033, 332, 367
Sears – 060, 014, 049, 051, 056, 061, 068, 118,
119, 035, 078, 238, 331, 363
Semp – 059
Sharp – 062, 004, 066, 075
Shintom – 086, 367
Shogun – 254
Signature 2000 – 009, 014, 037, 062, 074, 066,
170, 173, 373
Singer – 086
Sony – 047, 014, 046, 048, 049, 032, 056, 058, 060
Soundesign – 106, 132
STS – 056
Sylvania – 014, 049, 057, 095, 015, 017, 018, 034,
042, 049, 054, 065, 073, 106, 086, 132, 141, 183,
184, 322, 324, 420
Symphonic – 014, 106, 132
Tandy – 014, 060, 106, 132, 238
Tashiko – 051, 331
Tatung – 055, 007, 243
Teac – 014, 055, 007, 106, 132, 243
Technics – 049, 176, 086
Teknika – 014, 049, 051, 030, 106, 132, 331, 359
Thomas – 014, 132
Thomson – 014, 106
TMK – 222, 254, 091, 338
Toshiba – 057, 059, 226, 050,096, 033, 035, 078,
081
Totevision – 051, 254, 172, 331
Unitech – 254, 172
Vector – 059
Vector Research – 052, 031, 291
Video Concepts – 059, 075, 052, 132, 291
Videosonic – 254
Wards – 062, 014, 049, 056, 061, 074, 086, 095,
226, 254, 006, 106, 066, 132, 172, 247, 331
White Westinghouse – 292
XR-1000 – 014, 049, 086, 367
Yamaha – 052, 007, 060, 106, 132, 243, 291
Zenith – 014, 047, 053, 008, 038, 058, 120, 122,
128, 132, 435
Kenwood – 228
KLH – 134, 248, 252
LG (Goldstar) – 080, 129, 133, 135, 179, 260
Magnavox – 082, 124, 138, 143, 146
Marantz – 270
Mintek – 432
Mitsubishi – 083, 181, 185
NAD – 246
Onkyo – 085, 244
Panasonic – 084, 115, 118, 121, 124, 431
Pioneer – 085, 125, 187, 188
Proceed – 236
Samsung – 125, 192, 224, 225
Sharp – 122, 034, 076, 077, 079
Sony – 087, 040, 059, 061, 436
Sylvania – 421
Thomson – 123, 156, 237
Toshiba – 088, 082, 085, 087, 113
Yamaha – 089, 121, 124, 210
Zenith – 089, 129, 133, 135
DVD CODES
Apex Digital – 193, 227
B144 – 146
Denon – 076, 201, 203
DVD-Video – 199
ECA – 156
GE – 077, 150, 152, 156, 175
Goldstar (LG) – 129, 133, 135, 179, 260
Gradiente – 212, 234
Harmon Kardon – 256, 259
Hitachi – 117, 149
JVC – 079, 177, 179
69
CUSTOMER SERVICE
For more information on our packages or to change your subscription, please get in touch with Customer Service.
Our agents are available between 8AM and 9PM Monday through Friday and between 9AM and 5PM on Saturday.
Customer Service
Montreal
Quebec City
Saguenay
Outaouais
Elsewhere in Quebec
(514) 281-1711
(418) 847-4410
(418) 545-1114
(819) 771-7715
1-877-380-2511
For problems of a technical nature, please contact Customer Technical Support. Our technicians are available 24 hours
a day, seven days a week.
Customer Technical Support
Montreal
Quebec City
Saguenay
Outaouais
Elsewhere in Quebec
videotron.com
70
(514) 841-2611
(418) 842-2611
(418) 543-4611
(819) 771-2611
1-877-380-2611
CABLE CONTRACT
PLEASE READ THIS AGREEMENT CAREFULLY:
IT CONTAINS THE TERMS AND CONDITIONS GOVERNING THE VIDÉOTRON SERVICE PROVIDED TO VIDÉOTRON CUSTOMERS.
IN CASES WHERE SERVICES SUPPLIED BY VIDÉOTRON ARE GOVERNED BY THE CANADIAN RADIO-TELEVISION AND TELECOMMUNICATIONS COMMISSION ("CRTC") AND
THERE ARE DISCREPANCIES BETWEEN THE PROVISIONS HEREIN AND THE CRTC RULES, THE LATTER SHALL PREVAIL.
BY REQUESTING ACTIVATION OF VIDÉOTRON’S CABLE BROADCASTING SERVICES, YOU ACKNOWLEDGE HAVING READ THIS AGREEMENT AND AGREE TO BE BOUND BY
ALL THE PROVISIONS THEREIN.
VIDÉOTRON SUBSCRIPTION AND RENTAL AGREEMENT TERMS AND CONDITIONS
1. DEFINITIONS
For purposes of this agreement, the following definitions apply:
1.1 Effective Date – Commencement date of the Services supplied by Vidéotron to the customer, which corresponds to the activation date of the Services, and in the case of additional Services, the date on which
Vidéotron activates such additional services.
1.2 Equipment – Refers to equipment rented or sold to the customer by Vidéotron or one of its authorized
retailers, such as the decoder, Videoway terminal or digital terminal as well as their accessories such as remote
controls and keyboards.
1.3 Minimum Charges – Charges payable by the customer to subscribe to the Services for the minimum
subscription period selected.
1.4 Services – The services offered to the customer by Vidéotron such as more fully described in paragraphs
2.1 through to 2.3 of this agreement.
1.5 Specifications – The specifications related to the Services and Equipment required by the customer and supplied by Vidéotron, which specifications are detailed on the account statement sent to the customer by Vidéotron.
2. PURPOSE
2.1 Services – Subject to the terms and conditions of this agreement, Vidéotron ltée, Vidéotron (Régional)
ltée or CF Cable TV inc. (individually, in accordance with their respective offerings, "Vidéotron") undertakes to
supply the following Services to the customer:
2.1.1 cable distribution and interactive capability;
2.1.2 rental or, where applicable, sale of the Equipment.
2.2 Additional Services – Vidéotron also undertakes to supply to the customer any other Service, rental or
sale of additional equipment which, if required by the customer, shall be governed by the terms and conditions set out in this agreement (the "Additional Services").
2.3 Support Services – Vidéotron also undertakes to supply technical support, maintenance and repair service to allow the customer to enjoy the Services and use the Equipment supplied by Vidéotron (the "Support
Services"). Any services related to the Equipment which are not covered by this agreement are specifically
excluded from the Support Services.
2.4 Installation Service – Vidéotron undertakes to supply the following installation services: connection,
installation, reconnection following an interruption of the Services, installation of additional outlets and relocation of the existing outlets (the "Installation Services").
2.5 Vidéotron’s obligations – The customer expressly acknowledges that where the Services are concerned, Vidéotron’s obligations are limited to distributing the programs it receives or produces depending on
the category of cable distribution services outlined in the Specifications. However, Vidéotron is not responsible for the content of the programs it receives or produces, the whole as stipulated in paragraph 8.2 of this
agreement.
2.6 Customer’s account payment – Payment of account by the customer constitutes confirmation that the
Specifications in the statement comply with the agreement between the customer and Vidéotron.
2.7 Minimum Services – Vidéotron reserves the right, as a condition of its provision of Services, to demand
that the customer buy and maintain a minimum level of Service whose content may be established from time
to time by Vidéotron based on regulatory requirements and Vidéotron’s policies.
3. PAYMENT OF SERVICES
3.1 Payment of Services – Starting on the Effective Date, in consideration of the provision of Services to
the customer in accordance with the Specifications, the customer undertakes to pay Vidéotron the amount
representing the minimum charges indicated on the account statement. Likewise, the customer undertakes
to pay Vidéotron the charges for using "pay-per-view" services from time to time (movies, Video On Demand).
The customer also undertakes to pay Vidéotron any other charges related to additional Services required from
time to time by the customer in accordance with paragraph 2.2, the charges related to Support Services
described in paragraph 2.3 and the charges related to the Installation Services set out in paragraph 2.4. These
charges and rates may from time to time be modified by Vidéotron in accordance with paragraph 3.7 below.
The list of Vidéotron charges and rates currently in force is available by request to customer service.
3.2 Taxes – All applicable taxes are in addition to the charges and rates described in paragraph 3.1.
3.3 Billing – The charges are payable on the due date indicated on the account statement sent to the customer (by mail or electronically), by authorized payment debited from the customer’s account or by pre-authorized payment charged to the customer’s credit card. If the charges remain unpaid more than thirty (30) days
following the due date, they shall bear interest at the rate of 1.5% per month (19.56% per annum) calculated
and compounded daily as of the due date. As long as charges remain unpaid, Vidéotron shall issue a statement of account on a monthly basis. Any partial payment made by the customer will first be applied to the
interest accrued, then the unpaid capital, starting with the overdue amounts whose due date is the earliest with
respect to the payment date.
3.4 Minimum charges – The minimum charges related to the Services are billed in advance for the Services
to be supplied to the customer, the whole in accordance with the Specifications. The charges payable for the
provision of Services for a portion of period shall be prorated to the number of days of availability of Services
to the customer in relation to the total number of days included in this period. Advance payment on a basis
other than monthly is merely a method of payment and does not grant the customer any advantage whatsoever or protection against any rate increase applicable to any portion of the period for which the customer’s
last payment was received. However, this paragraph 3.4does not apply to the charges, rates and terms of
payment applicable during certain sales promotion.
3.5 Additional charges – Administration charges shall be billed to the customer for any cheque returned
due to insufficient funds, for each pre-authorized payment refused by the customer’s financial institution or for
any debit on the customer’s credit card not authorized by the issuing institution.
3.6 Credit file – The customer authorises Vidéotron to check his or her credit with the relevant institutions,
the whole in accordance with the provisions of paragraph 11.2 of this agreement. If, in Vidéotron’s opinion,
the customer represents a financial risk, Vidéotron may demand advance payment for certain services or any
other guarantee it deems reasonable. The customer has disclosed any material fact or information regarding
his or her financial situation which might alter his or her ability to fulfill the commitments contracted under this
agreement.
3.7 Modifications – Vidéotron may, upon prior notice of at least thirty (30) days to that effect transmitted by
mail to the customer, modify the Services or any other provision of this agreement, including the charges and
rates stipulated in paragraph 3.1. However, no prior notice shall be required with regard to a modification of
the Services if Vidéotron’s service offerings remain similar and have no impact on the charges payable by the
customer. It is expressly understood that certain services, or their replacement by other similar services, are
offered as part of a package deal and that changes to these services does not necessarily entail an adjustment of the charges and rates stipulated in paragraph 3.1. By settling the statement of account accompanying any notice of modification to this agreement, the customer is irrevocably presumed to have accepted the
modification. However, the customer may, within a period of thirty (30) days, cancel this agreement or request
that it be modified in the manner provided in paragraph 10.4 below, failing which the customer shall irrevocably be presumed to have accepted the modifications covered by the notice.
3.8 Overdue account – In the event (i) the account sent by Vidéotron to the customer falls overdue or (ii) the
customer fails to comply with the provisions of this agreement, Vidéotron may refuse to supply the customer
with any additional Service or support Service pending complete payment of the overdue account and interrupt the Services in accordance with the provisions of paragraph 10.7 of this agreement.
3.9 Overpayment – Any overpayment by the customer shall be applied to the next account statement. In
the event there remains an overpayment and Vidéotron ceases to supply Services to the customer and said
customer does not owe Vidéotron any amount, Vidéotron shall reimburse the customer within forty-five (45)
days of the termination of Services.
4. CUSTOMER’S OBLIGATIONS
4.1 Equipment – Following delivery of the Equipment, the customer undertakes to notify Vidéotron promptly
of any defect, failing which the customer shall be deemed to have received the Equipment in good repair and
working condition. Furthermore, in the event the customer has not received the Equipment within ten (10) business days following the order for the Equipment from the customer to Vidéotron, the customer undertakes to
notify Vidéotron accordingly.
4.2 Use of Equipment – The customer shall use the rented Equipment with care, caution and diligence. He
or she also undertakes to comply with the instruction manual supplied by Vidéotron, where applicable, and
any instructions or requirements of Vidéotron regarding the rented Equipment. Moreover, the customer may
not modify or alter the rented Equipment.
4.3 Compliance with the rules for using Vidéotron’s Internet service – When using the interactive service that includes Internet access, the customer undertakes to comply with the rules for acceptable use of the
Internet. Vidéotron may, following notice to the customer at Vidéotron’s Messaging Address, immediately interrupt the Internet access service to which the customer subscribes if Vidéotron deems that the customer uses
the Vidéotron account to engage in one of the following activities:
a) Transmission or promotion of unsolicited messages ("spam");
b) Transmission of chain e-mail letters or pyramid schemes;
c) Uploading or downloading, recovery or storage of any information, data or material of a libellous or
obscene nature, containing hate literature, child pornography, or invading privacy. d) Transmission of any
file or document containing a "worm" or "Trojan horse," or any other element of a destructive nature.
4.4 Prohibition – The customer may not connect the Equipment to a number of TV sets or receivers greater
than the number indicated in the specifications or proceed to install additional outlets, failing which the customer shall be liable to civil and criminal sanctions. The Equipment may not be transported to a location other
than that mentioned in the Specifications, without prior written authorization of Vidéotron.
The law forbids receipt of services or portion of services without having paid for them, except with the permission of Vidéotron. Any departure from the law may lead to civil or criminal sanctions.
4.5 Access to the customer’s residence – The customer undertakes, to the extent reasonable, to allow
free access to a duly authorized Vidéotron representative, during business hours, to the premises where the
Services are provided to the customer and where the Equipment is located for purposes of ensuring compliance with the customer’s obligations under this agreement.
4.6 Equipment owned by the customer – The customer acknowledges being in possession of the entire
video or audio system needed to meet the minimum requirements related to the use of the Services and rented Equipment. Thus, in the event Support Services are supplied by Vidéotron to the customer and result from
a defect of the video system owned by the customer or the said video or audio system fails to meet the minimum necessary requirements, additional Support Services charges may be billed to the customer by
Vidéotron.
5. CUSTOMER’S RESPONSIBILITIES
5.1 Loss of Equipment – In case of loss of Equipment rented by the customer in accordance
with the Specifications or breakage rendering the Equipment unusable, even if this loss or damage is the
result of force majeure or a cause outside the customer’s control, the customer agrees to pay Vidéotron, as
liquidated damages, one or more of the following amounts (taxes included) :
Videoway terminal remote control: twenty-nine dollars ($29)
Digital terminal remote control: twenty-nine dollars ($29)
Digital terminal keyboard: forty-five dollars and ninety-six cents ($45.96)
Cable converter: twenty-five dollars ($25)
Decoder: fifty dollars ($50)
Videoway terminal: one hundred dollars ($100)
Standard digital terminal : three hundred and fifty dollars ($350)
Personnal Video Recorder : seven hundred and fifty dollars ($750)
71
CABLE CONTRACT
6. EQUIPMENT OWNERSHIP
6.1 Rented Equipment – It is expressly understood between the parties that Vidéotron remains the owner
of any rented Equipment and that such equipment remains the sole and entire property of Vidéotron.
6.2 Sold Equipment – Subject, where applicable, to the provisions of the Consumer Protection Act
(Quebec), any sale of Equipment to the customer by Vidéotron is final. No refund or exchange shall be made
without Vidéotron’s consent.
7. WARRANTY
7.1 Defect – Any Equipment sold to the customer is guaranteed against any manufacturing defect for a period of one (1) year for parts and labour. The term of the warranty is calculated as of the date of purchase of
the Equipment. Vidéotron shall replace any defective Equipment in accordance with the terms of the warranty, provided the customer notifies Vidéotron of the defect within the warranty period. Notwithstanding the foregoing, the warranty does not apply to any breakage or defect resulting from accidents or force majeure, modifications to the Equipment without Vidéotron’s authorization, or improper or abusive use of the Equipment. In
case of defective Equipment, the customer undertakes to notify Vidéotron promptly so that a duly authorized
representative of Vidéotron or person authorized by Vidéotron can make the necessary repairs.
7.2 No representation or guarantee – Vidéotron makes no representations or guarantees, express or
implicit, regarding the Services and Equipment, beyond its obligations under this agreement. The Services and
Equipment are supplied "as is" and contingent on availability.
7.3 Exclusions – Without limiting the generality of the foregoing, Vidéotron does not guarantee i) uninterrupted functioning of the Services or their hardware components; ii) that the Services meet the customer’s
needs, nor does Vidéotron guarantee the performance, uninterrupted use or functioning of the Service and,
where applicable, that all functional problems can be resolved.
7.4 Other exclusions – Vidéotron makes no declaration concerning the Services and Equipment supplied
under this agreement. All declarations, guarantees or conditions of any nature whatsoever, express or implicit, are hereby excluded to the extent permitted by the applicable laws.
8. LIMITATION OF RESPONSIBILITY
8.1 Obligations of Vidéotron – Vidéotron shall fulfill its obligations under this agreement with diligence and
to the best of its ability.
8.2 Exclusions – Except in cases of gross or intentional negligence on its part, Vidéotron is not responsible
vis-à-vis the customer or any other individual, for damages it or persons under its control may cause the customer, regardless of their nature. Without limiting the generality of the foregoing, Vidéotron is not responsible
for material loss resulting from the content, use, validity or quality of the programs it produces or distributes via
the Services or for a breakdown of Services. Should Vidéotron nonetheless be found responsible for a loss
or damage of any nature whatsoever, its liability shall be limited to crediting the customer an amount equal to
the monthly charges payable by the customer for a maximum period of one month.
8.3 Interruption of Services – Notwithstanding paragraph 8.2, in case of interruption of the Services
attributable to any cause whatsoever other than the customer’s fault, Vidéotron’s liability is limited to crediting,
upon written request of the customer, the minimum charges proportionally to the duration of the interruption in
relation to the total period for which the customer must pay minimum charges, calculated on an hourly basis,
provided the following conditions are met: i) the customer has notified Vidéotron in writing; ii) for the Services
other than pay-per-view, the interruption lasted for a period of at least forty-eight (48) consecutive hours after
the notice and iii) the customer has sent a written request for credit to Vidéotron within fifteen (15) days following this notice.
8.4 Sales Promotion Services – Vidéotron may offer certain Services to existing or new customers free of
charge for purposes of sales promotion (the "Sales Promotion Services"). In such an event, Vidéotron shall
under no circumstance owe any amount whatsoever to its customers who do not enjoy the benefit of Sales
Promotion Services.
9. COMPENSATION BY THE CUSTOMER
9.1 Compensation – The customer undertakes to compensate and side with Vidéotron in any claim, lawsuit
or proceedings or formal notice, including legal and paralegal fees, whether a case is founded or not, by a
third party against Vidéotron or its group companies in which there is allegation of facts that constitute or may
constitute misconduct on the part of the customer or under the terms of this agreement, failure of the customer to comply with one or more of obligations, and the customer undertakes to compensate Vidéotron or
its group companies for damages caused by his or her misconduct or failure to meet his or her obligations.
Vidéotron is entitled to take part in the defence against any claim, at its expense, and to be represented by a
lawyer of its choice.
10. TERM AND CANCELLATION
10.1 Term – Subject to the provisions stated below, this agreement comes into force on the Effective Date
and shall have a minimum duration of thirty (30) days, which shall be automatically renewed for additional successive periods of thirty (30) days. The customer may at any time, upon prior notice of at least thirty (30) days
to Vidéotron, cancel this agreement or ask Vidéotron for subscription to another category of Services.
10.2 Sales Promotion – If the subscription is part of a sales promotion offered by Vidéotron whereby the
customer enjoys lower rates than would have been the case without this sales promotion, the subscription
is for the period covered by the sales promotion (the "Sales Promotion Period") and may not be cancelled
before this period ends. Upon expiry of the sales promotion period, the subscription is automatically
renewed under the same conditions or at the regular rate in effect for this type of subscription in accordance
with the conditions of this sales promotion, unless Vidéotron receives from the customer a notice of nonrenewal within ten (10) days preceding expiry of the sales promotion period.
10.3 Cancellation in the context of a sales promotion – Despite the provisions of paragraph 10.2,
should the customer cancel a subscription contracted as part of a sales promotion before the expiry of the
Sales Promotion Period, the customer shall pay Vidéotron, as damages, the following penalties:
10.3.1 For Cable Distribution Service with a commitment for a fixed period automatically renewable at the
end of the period: a penalty equal to 50% of the monthly payments remaining in the contract;
10.3.2 If the Equipment is rented, with a commitment for a fixed period automatically renewable at the end
of the period: a penalty equal to 50% of the monthly payments remaining in the contract;
72
(CONTINUED)
10.3.3 If the Equipment is purchased: a penalty equal to the rebate granted the customer when the
Equipment was purchased.
10.4 Modification – In the event the provisions of paragraph 3.7 apply, the customer may either cancel this
agreement or ask Vidéotron to modify the customer’s Services or the duration of the customer’s subscription,
effective on the date of transmission of the prior notice sent to the customer, provided the customer has transmitted a written notice to that effect to Vidéotron within thirty (30) days of receiving Vidéotron’s notice.
10.5 Cancellation of Services – Subject to the provisions of paragraphs 10.6, 10.7 and 10.8, Vidéotron
may at any time cancel this agreement upon prior notice of at least thirty (30) days to the customer.
10.6 Default – Vidéotron may at any time cancel this agreement or interrupt the Services without prior notice
and without prejudice to any of its rights vis-à-vis the customer in the event the latter fails to comply with one
or more of the provisions of this agreement.
10.7 Interruption or cancellation due to overdue account – Vidéotron may interrupt the Services or
cancel this agreement if the customer omits to pay an account on its due date, upon prior written notice of at
least five (5) business days to the customer indicating the reason and scheduled date of interruption of the
Services, the amount due by the customer and, where applicable, the charges for restoring the Services, the
charges for cancelling the agreement if payment is not made by the customer within this period of five (5) business days and any other charges payable to Vidéotron. The cancellation charges mean: i) the amount owed
by the customer to Vidéotron in accordance with this agreement; and ii) any amount payable by the customer
to Vidéotron under this agreement for the remaining period of this agreement. Following cancellation of the
agreement, Vidéotron shall reimburse the customer, where applicable, the portion paid in excess of the customer’s monthly charges. The customer can contact Vidéotron’s customer service for any comment or information to that effect.
10.8 Bankruptcy and insolvency – This agreement is rightfully cancelled without any necessary notice in
the case where the customer becomes insolvent, authorizes assignment of his or her property for general benefit of creditors or is declared bankrupt, if he or she is placed under receivership or in liquidation or if he or she
attempts to invoke any law in matters of insolvency, bankruptcy or arrangement with creditors.
10.9 Effects of cancellation – Upon cancellation of this agreement, all obligations of Vidéotron under this
agreement shall be extinguished.
10.10 Equipment and recovery charges – In the event the agreement is cancelled, the customer undertakes to return promptly to Vidéotron any rented Equipment. The customer agrees to pay Vidéotron all charges
incurred by the latter to locate the rented Equipment or obtain possession of same or recover any amount due
and unpaid under this agreement.
11. PERSONAL INFORMATION
11.1 Customer’s personal information – The customer confirms that all personal information supplied to
Vidéotron is exact and acknowledges having been informed: i) that this personal information will be used for
management of customer records (credit, billing, collection); ii) that the information contained in the customer
record shall be accessible only if necessary in relation with the purpose of such record, to employees or
agents of Vidéotron in the exercise of their functions; and iii) that the customer record shall be kept at
Vidéotron’s customer service, at the address indicated on the customer’s statement, and to which the customer shall send any request for access or correction of personal information. The customer undertakes to
inform Vidéotron promptly of any change to the personal information supplied to Vidéotron.
11.2 Credit file – The customer authorizes Vidéotron to check his or her credit file and enter the credit information obtained in the customer record.
11.3 Name list – The customer authorizes Vidéotron to include his or her name, address and telephone number(s) in its list of customers for business development or philanthropic purposes, as well as to forward this list
to companies of the same group for the same purposes, the customer having the right to withdraw this authorization at any time, by means of a verbal or written request to that effect to Vidéotron’s customer service, the
address and telephone number of which are indicated on the customer’s statement.
11.4 Protection of personal information – The personal information supplied by the customer to Vidéotron
is treated in accordance with Vidéotron’s policy on the protection of personal information, which is available
upon request to Vidéotron’s customer service by phone or at : [email protected]
12. GENERAL PROVISIONS
12.1 Excerpts and titles – When the provisions of this document or certain of these provisions appear on
the back of a document other than this agreement, they constitute a reminder of these agreement conditions.
The titles are inserted for purposes of facilitating reference and in no way affect the interpretation of the provisions of this agreement.
12.2 Applicable laws – This agreement is interpreted in accordance with the laws in effect in the Province
of Quebec and subject to the jurisdiction of the courts of the District of Montreal.
12.3 Customer service – Any questions concerning the Services or customer’s account should be
addressed to Vidéotron’s customer service.
12.4 Transfer – The customer is not authorized to transfer this agreement or the Equipment without the prior
written consent of Vidéotron. Any attempt by the customer aimed at transferring this agreement or the
Equipment without the prior consent of Vidéotron shall be null and void. Vidéotron is authorized to transfer its
rights or obligations under this agreement or its interests therein.
12.5 Use of the Equipment and Services – The customer shall not rent, transfer or lend the Equipment
or permit use of the Services for personal gain or purposes of public representation.
12.6 Completeness of provisions – This agreement sets out all provisions agreed upon between the customer and Vidéotron regarding the subject on which they bear, and takes precedence over all agreements,
covenants, promises and representations on this subject.
12.7 Affiliated parties and beneficiaries – The provisions of this agreement are binding on Vidéotron and
the customer as well as on their authorized successors and assigns, and are established to their benefit.
12.8 Effect of waivers – No waiver of any provision or condition of the agreement or covering any breach
or default therein may produce effects unless consigned in writing and signed by the party stating the waiver,
and the latter shall not constitute a waiver of any provision or condition of the agreement or any subsequent
breach or default of the same or a similar nature.
12.9 Severability of provisions – Neither the invalidation nor the illegality nor the unenforceable nature of
one or more of the provisions of this agreement shall affect or invalidate any other provision thereof.

- Vidéotron

Transcription

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