vibram five fingers
Transcription
vibram five fingers
"The human foot is a work of art and a masterpiece of engineering” -Leonardo Da Vinci 2 Contents: Intent & Methodology……...…………………………... 2 Two Consumer Groups…….…………………………….. 2 Stimulus…………………………………………………………..4 Need Recognition…………………………………………… 6 Info Search……………………………………………………... 9 Evaluation of Alternatives…………………………….12 Purchase…………………………………………………………22 Post-Purchase………………………………………………23 Ethics…………………………………………………………… 30 Conclusion……………………………………………………… 31 Appendix………………………………………………………. 32 3 1 Intent & Methodology This report is based on consumer behavior research conducted by Grove City College students for an assigned marketing project. Vibram FiveFingers were the chosen product. The objective of this project was to conduct a complete consumer behavior analysis based on secondary and primary research with the goal of learning as much as possible about why, how, where and when consumers buy/use this product and brand. Our research methodology included a survey, focus groups, and secondary research. The secondary research was done continuously throughout the study and helped to answer questions that came up in other areas. The survey was administered utilizing facebook mail which directed the respondenst to surveymonkey.com. These efforts yielded 100 responses from Grove City College students and 94 response from non- GCC students. Data analysis helped direct the formation of specific questions that were posed to focus group participants and guided subsequent secondary research efforts. Potential focus group participants were recruited using a snowball sampling method to gather names of FiveFinger owners. Once we knew a few owners we were able to ask them if they knew anyone else who also owned a pair. We were then able to hold the first focus group with four guys and another with three girls. Two Consumer Groups Our focus groups consisted of three women and four men. In our discussions, we perused several topics: the group members’ initial perceptions of Vibram FiveFingers, the decision making process they went through, their own personal reflections about the product, and their favorite ways to enjoy their FiveFinger shoes. This research enabled us to develop a personality profile for what emerged as three distinct categories of FiveFinger wearers. 2 We defined the first category as the ―Trendy Toes‖ group. These consumers are interested in the unique design and follow the latest trends in footwear simply for look and feel. Nicole, one of our focus group members, commented that FiveFingers are for her ―an excuse not to wear shoes.‖ Although she is an athlete, Nicole does not use her FiveFingers for sports –she describes them as great for adventures and general fun. For her, FiveFingers are part of her lifestyle. She is also an avid crafter, shaved her head recently, enjoys shopping at Salvation Army to make her own accessories, and has a very outgoing and friendly personality. She is definitely a trendsetter. Hardly your typical footwear, FiveFingers definitely appeal to this trendsetter user group in their obvious differentiation from standard sneakers. The ―serious‖ consumers are the second group of Vibram FiveFinger wearers, designated as the ―Fitness Feet‖. This group is characterized by their innate love for fitness activities such hiking, biking, rock climbing, canoeing, backpacking, and most importantly running. FiveFingers wearers like Joe and Carly spent lots of time during the research phase of the buying process. They are both experienced runners, committed to improving their technique, cutting down time, and following the latest improvements in running technology. They have both become followers of what we would consider the ―minimalist movement‖, in particular, the minimalist running movement. The minimalist running movement is a reaction to the $20 billion running shoe industry, which started in 1972 with the creation of the first modern running shoe. Since then, injuries to runners have increased by 10 percent, despite the best efforts of shoe manufactures to protect runner’s feet (McDougall 170). Many people in the minimalist movement believe that this increased injury rate has occurred because of the increased sophistication of the modern running shoe. 3 The book Born to Run, was one of the sources Joe and Carly used to learn more about this minimalist movement (Thomas 1). It documents a hidden tribe of indigenous people who live in northern Mexico who have built a large part of their culture around running barefoot. Their running abilities have been tested and proven against some of the world’s best ultramarathoners. The book has helped mainstream the minimalist running movement in particular and the minimalist movement in general (Walker 1). The technology utilized in Vibram shoes mimics the idea of barefoot running. Fitness Feet capitalize on this movement and tend to wear their FiveFingers three to four times a week, if not almost all the time. Both Joe and Carly own more than one pair of these shoes and use them specifically for training or running purposes. In short, the performance of the shoe is the reason why they initially bought the shoes. It soon became apparent that there were followers within the two aforementioned user categories. This third group is comprised of ―aspirational‖ buyers who either follow the current trends in the look of the shoe or wish to imitate those they admire. Ali stood out as one in our focus group who originally saw cross country teammates wearing FiveFingers and decided to research this new footwear. Similarly, in our male focus group we saw followers who were inspired by teammates to try the new barefoot running style. Stimulus Within our focus groups we found great differentiation in buying stimulus for FiveFingers. In our men’s focus group, Joe noted that he originally heard about the shoes as a post-biking recovery technique. After a bike race, competitors would slip into their FiveFingers to relax and let their feet take a break. He read about this post-race relaxation idea in 2005 in a mountain biking magazine where an article reviewed the benefits of wearing FiveFingers after a 4 bike race. In contrast, two men in our focus group first saw FiveFingers on stumbleupon.com. This site generates random websites that fall into preselected interests for users. Both gentlemen found information about FiveFingers in articles about the new trend of barefoot running. Major running publications such as Runner’s World and Runner’s Times have all run stories about FiveFingers (Sagal 1)(Metzler 1). Also the New York Times has published several articles on the movement in general (Thomas 1)(Walker 1). On the other hand, Paul originally saw FiveFingers worn by fellow students in high school. Vibram has found that the shoe creates its own publicity, something that is vital for an up-and-coming brand. The shoe naturally prompts non-users to ask questions when they see FiveFingers being worn, and users are more than happy to answers these questions (Dzierzak 1). Vibram has no traditional advertising (Baskin 1). However, in addition to word of mouth, word of the FiveFingers has spread quickly over the internet when Vibram enlisted the help of barefoot running enthusiast ―Barefoot‖ Ted McDonald who ran the Boston Marathon with FiveFingers (Baskin 1). In hopes of generating positive PR, Vibram allowed McDonald to test out a pair of the shoes prior to their launch, and his website Barefooted.com declares that ―they were the first shoes that I felt came close to a true barefoot feel and would also allow me to run more comfortably on tough mountain trails (McDonald 1).‖ Our female participants noted different stimuli prompting their interest in FiveFingers. Similar to Paul, Nicole saw high school friends wearing the shoes and became intrigued at their uniqueness. Carly, who belongs to the Fitness Feet group, originally saw FiveFingers on a fellow student at Grove City College, sparking her interest to do further research. Ali also saw others wearing FiveFingers during her cross country season and became interested in these new shoes. 5 Through secondary research, we found that many Vibram customers were first exposed to the product through health expos at marathons (Your Story 1) and exposure from friends or strangers either wearing the shoes or talking about the benefits of the shoe. Need Recognition Through our secondary research, we have found that customers have physical problems that make them aware they need a different shoe. There have been many success stories about customers’ physical problems being healed as a result of wearing various shoe products from Vibram. The customer will have various knee, ankle, and foot problems, but because of the natural element the shoe gives your body, users will find that their lower body becomes stronger, particularly the ankles and the feet. For example, an apostle for Vibram FiveFingers, Nick Campitelli, had a foot injury known as sesamoiditis in his big right toe, which caused his sesamoid bones to fracture in his big toe. The fractures caused great pains when he ran until he discovered Vibram FiveFingers. Nick Campitelli became an apostle of Vibram FiveFingers, when he experienced no more pain from his sesamoiditis after using Vibram FiveFingers (Your Story 1). Problem awareness may also come about for different reasons than physical pain. One athlete and customer, Michael Renstrom, needed a shoe that would allow him to use his athleticism in the water and the road. A normal running shoe doesn’t do well in the water and a normal water shoe does not do well on the road. Michael Renstrom needed to find a shoe that would be versatile enough for both water and road sport and Vibram FiveFingers gave him just the right solution (Your Story 1). In our focus group, Joe’s recognition of need occurred after seeing the article review about biking. As a biker himself, he was interested in getting a pair of his own. Joe now owns 6 four pairs of FiveFingers and uses them in many different functions. His original need recognition was sparked by his love of biking and he purchased the shoes originally for that purpose. Importantly, it was after Joe came to college and watched others running in FiveFingers that he decided to change his behavior and use FiveFingers for running. For others in our focus group the need recognition seemed to originate with seeing others wearing the shoes, either in high school or Grove City College. Once observing FiveFingers in action, our focus group members decided that they too might have need for the shoes, especially for running. Importantly, our Fitness Feet group highlighted the fact that their need for FiveFingers centered on a love for running and their desire to improve. Nicole, a leader in our Trendy Toes group, recognized her need for FiveFingers while she was out on the beach with her boyfriend and his family. Conveniently, a waterfront store had one pair of FiveFingers left in her size, so she bought them immediately. In Sean’s case, his problem awareness peaked when he wore through his normal running shoes on a regular basis. He decided to look into FiveFingers to combat the problem. In contrast, Cindy realized the need to retrain her body to run naturally. She says, FiveFingers ―teach you to run correctly‖. After reading the book, Born to Run, she was convinced of the benefits of barefoot running and wanted to buy FiveFingers in an attempt to run better. Cindy stated that ―as a runner you are always looking at new technologies in that area‖. For her, FiveFingers offer the lightest and most beneficial shoe, which means an important competitive advantage over competitors. Competition was an important factor for Cindy, and she noted that keeping up on the new technologies in running is an excellent way to go about this. Arguably, barefoot running seems to be the newest trend in running. 7 Another member in our focus group, Paul, expressed the need for a shoe that would help prevent injury. A major problem confronting runners today is injuries. Every year 65 to 80 percent of runners suffer an injury (McDougall 170). Worse, despite the dramatic advancements in running shoe technology of the past 40 years, there is nearly no evidence that running shoes prevent injury. Dr, Craig Richards of the University of Newcastle reported in the British Journal of Sports Medicine that there are no evidence-based studies that can show that running shoes make a runner less prone to injury (McDougall 171). Astonishingly, some researchers believe that human beings are designed to run without shoes. Researchers from the American Academy of Physical Medicine & Rehabilitation concluded that a shod runner exerts more stress on their knee, hip, and ankle than his barefoot counter-part (Walsh 1). For thousands of years humans ran barefoot. Irene Davis, the director of the University of Delaware Running Injury Clinic when so far as to say that she believes humans evolved to run barefoot and that by putting on shoes, we are taking away the natural function of the foot (Walsh 1). Barefoot running strengthens the tiny muscles in the feet that running shoes normally weaken (McDougall 175). Further, wearing running shoes encourage improper form. When are person laces up with a pair of Asics or Adidas , they tend to land heel first. Barefoot running forces an athlete to use proper form, landing on the balls of their feet rather than the heel. The impact of running can be up to twelve times a person’s body weight (McDougall 173). It stands to reason that regardless of the amount of padding that a running shoe provides, the human foot cannot withstand this amount of pounding directly on their knees for very long. Additionally, the surfaces that runners encounter today are far more dangerous than what their ancestors encountered. Pieces of glass and metal litter the ground. In fact, one of the 8 primary reasons that the American Podiatric Medical Association warned runners to take caution before taking up barefoot running was the threat of puncture wounds (Thomas 1). However, often, because of where they live, suburban runners have no choice but to run on these dangerous surfaces. Enter Vibram FiveFingers. They provide durable, flexible and puncher proof protection for a runner’s foot while not inhibiting the development of foot muscles or a person’s natural running motion (Parks 1). Information Search On our survey, respondents were asked to rate their perception of the trendiness and practicality of FiveFingers on a scale of 1 to 5 (1 being ―hideous/not practical‖ and 5 being ―very cool/very practical‖. Figure 1 shows the perceptual disparity between Vibram owners’ and nonowners’ view of the shoe. As expected, owners perceived the shoe as significantly more trendy and practical than the non-owners. The average owners’ rating was 4.3 for trendiness and 4.5 for practicality, whereas the average non-owners’ rating was 2.3 and 3.1 respectively. Therefore, while nonowners were inclined to think of FiveFingers as more on the un-cool side of the scale, they could 9 see the usefulness and benefits of it. One of the typical responses was: ―I have heard they are great for your feet‖. Of those who had heard positive reports of the shoes, did not think they were hideous, very few were skeptical and most of them would consider purchasing them. Some non-owners viewed the shoes as unhealthy and dangerous because of the lack of arch support and protection. There were also those who would not buy them for the sole reason that they thought FiveFingers was just a ―fad, like Crocs‖ or a ―flashy marketing gimmick‖. Public/private use 66% of respondents indicated that FiveFingers should not be worn in public as an everyday shoe. Of those who said no, 38.2% of respondents reasoned that FiveFingers are only for running, whereas 62% used negative justifications such as FiveFingers are inappropriate, unprofessional, weird, stupid-looking, and ugly. One non-owner respondent said: ―It has a specific purpose…but it would be like wearing cleats everywhere.‖ The four owners who answered our survey also implied that Vibrams are specifically for athletic purposes, as one responded to the question of whether or not it should be worn in public as an everyday shoe: ―They are like tennis shoes, used for athletics.‖ Another was hopeful that 10 Vibrams would become more popular outside of athletic activities, ―I don't think they've quite reached that point yet, but it's only a matter of time before they do. Even now, there are some circumstances that I think they could be worn in public, but not quite every day or everywhere.‖ Although Vibram has succeeded in having their product perceived as athletic footwear, they have much work to do in order to also have FiveFingers also perceived as alternative footwear. One participant, Joe, first purchased a Vibram FiveFinger shoes in 2006. He was on the very cusp of this product’s rising popularity and has become an opinion leader within his friend group, especially amongst the cross country and track teams. Ali, another member of the focus group, mentions him in her original sighting of Vibram FiveFingers. Joe is an early adopter of this product and has influenced the buying decisions of the early majority through his enthusiastic endorsement of Vibram FiveFingers. Even though Vibram is a company that produces rubber soles for footwear such as work boots it was interesting to find that Vibram does not face a perceptual issue in selling their FiveFinger shoes. Marketers may have initially noted a potential perceptual problem in selling lightweight running shoes, but our research found buyers had no second thoughts about buying a running shoe from a company that produces soles for work boots. As a whole Vibrams’ other uses for rubber production did not concern Five Finger buyers in the least. After first seeing Five Fingers online, our participants decided to look into the shoes on Vibram’s website. The website seemed to be the common information source for the product. Participants who fell into our FitnessFeet group delved into further research on barefoot running and the physics behind running in FiveFingers. Wearing them is a lifestyle change in the way you run, and several participants in our focus groups noted that they had watched training videos 11 from the website to learn how to use their FiveFingers effectively. Many also read the book, Born to Run, which confirmed the practicality and benefits of barefoot running for your body. The barefoot movement also has several influential opinion leaders. Abebe Bikila who won the 1960 Olympic Marathon in Rome barefoot is an often referenced figure. Just last year, on the fiftieth anniversary of Bikila’s run, Sirja Gena crossed the finish line of the Rome marathon barefoot in honor of Bikila’s historic effort (Bikila Marathon 1). Another influential leader in the media includes Christopher McDougall author of Born to Run a 2009 New York Times Best Selling book. In addition, the Vibram FiveFingers was named one of the best inventions of 2007 by Time magazine (Best Invention 1). Furthermore, the brand has become increasingly chic. Numerous celebrities have been seen wearing the strangeshaped footwear from actors Channing Tatum and Matthew McConaughey, to former NFL star Eddie George and Google founder Sergey Brin (Parks 1). Evaluation of Alternatives When deciding on a shoe to buy, consumers have an almost endless selection of footwear to choose from. There are shoes made for every activity and sport, outfit or occasion, from high heels to sandals to ski boots. The footwear market is split into so many segments; it’s no wonder girls tend to have so many shoes. In the sea of diverse laces, treads and straps it’s hard to imagine space for another innovation, yet Vibram has done precisely that with something distinctively new. FiveFingers were not on the market until 2005 and have started building momentum, recently catching more attention. Although FiveFingers have progressed into a much wider market, most are still shocked when they see the footwear because they are completely unaware of the shoe. Because of their novelty, FiveFingers have gained recognition in the minds of 12 consumers and those consumers are still struggling to determine how to categorize the shoe. Does it belong with other running shoes, casual shoes, or the workout shoes we know already? Is it just another shoe? Across the board, the answer is no. In a broad classification, Vibram Five Fingers is a shoe. In a smaller yet still massive segment it qualifies as a running or fitness shoe. Vibrams are primarily positioned as a practical, unique, and healthy alternative to traditional running and fitness footwear. However, to truly analyze the evaluation of alternatives, the other intended uses for the shoe such as water sports, yoga, travel, and casual wear must also be considered. For each use there is a different evoked set. A typical evoked set may contain three or four brands, yet the average consumer tends to choose from an even smaller choice set containing only the brands having a positive perception. The size of the evoked and choice sets depends on the intended use and the size of the related market segment. In the case of a running shoe one might decide between Asics, Adidas, Nike and New Balance, while for casual shoes Sperry, Sketchers and K-Swiss are common options. This is how the typical evaluation of alternatives goes. A consumer first becomes aware of the brand, secondly becomes aware of the problem and finally goes through a search process and evaluation of alternative solutions. 13 In the evaluation of alternatives, Vibram Five Fingers is unusual because it often is the evoked set. While Vibram was first in the market, it does face competition from the Nike Free and the Masai Barefoot Technology shoes (Foster 1). Furthermore, the vast majority of runners still prefer a standard running shoe over the shoeless technology. New, shoeless technology is only around 10 percent of the entire running shoe market (Leung 1). So we were surprised when we asked participants in our focus groups whether they considered alternatives or looked at other shoes in their searches and they just stared back at us in silence. Of all the participants in our focus groups, only one actually thought of Vibram Five fingers as a substitution to his current running footwear needs. How could it be that only one person even considered alternatives and more importantly, why? After analysis there seem to be three contributing factors – first the relative newness of the product, second the uniqueness of the product and third the absence of competitors. Survey Data Our survey data indicated that where a person lives can influence personal perception of Vibram FiveFingers shoes and ultimately how they evaluate the shoe against more traditional footwear. Our questionnaire segmented respondents into three separate groups according to location: rural, suburb, and city dwellers. Running a correlation analysis between the questions ―describe hometown‖ and ―would you consider buying this?‖ yielded the following results: 14 The correlation analysis measures the strength of relationship between two variables by determining the correlation coefficient (cc). The cc ranges from -1 for a perfect negative correlation and +1 for a perfect positive correlation. The cc in this correlation analysis is 0.18, signifying that there is a positive relationship, albeit a weak one, between the two above variables. The data below demonstrates how these results are not only statistically significant, but also socially significant. Isolating the responses to the question ―would you ever consider buying this?‖ according to stated hometown yielded the following percentages: As shown in the above results, a substantially greater percentage of respondents living in rural areas indicated they would consider purchasing the shoe when compared to those living in 15 city areas. Furthermore, there was continued disparity across how individuals living in Rural, City, and Suburb areas responded to the question ―describe how you feel about the product.‖ 35% of City dwellers responded ―weird,‖ while Rural and Suburb dwellers viewed the product more positively, with only 10% and 13%, respectively, responding ―weird.‖ The prevailing stereotypes of rural and city dwellers contradict our findings, as city inhabitants are pegged as more trendy, innovative, and open-minded and rural inhabitants as more traditional and closeminded. It is certainly unusual to see a niche, trendy product requiring extensive ―consumer education‖ to gain the most traction in rural areas. A zoomed in perceptual map of how different hometown respondents rated the product on a likert scale of 1-5 for ―trendiness‖ and ―practicality‖ demonstrates the perceptual variation across respondents. The survey data also indicated that the Vibram five-finger shoes did not have broad appeal and attracted a specific niche market, comprised of athletic, independent, and trend-setter personality types. As a result, this product would be overlooked in the evaluation of alternatives 16 by the majority of footwear consumers. A percentage analysis of the raw data yielded these results for the following questions: The percentage results analyses show that only 17% responded that they ―liked‖ the product and that only 38% of respondents would ever consider buying the shoe. This number should be further discounted to account for the aspirational respondents who would like to see themselves as ―trendy‖ in order to reflect the true number of willing purchasers. These findings were consistent with our hypothesis that the shoes were very polarizing, causing consumers to either passionately support or oppose the product. The following negative responses to the openended questions demonstrate this point: "Well, let's be honest. They're pretty ugly" ―These shoes are like a freak show for the feet." "The society is not ready to accept this style." "It kind of creeps me out. They are like giant blue feet. It reminds me of the blue-footed booby." ―They might just be fad right now though, like Crocs." "These shoes are mostly pointless other than being a marketing gimmick‖ "They look uncomfortable. I don't want to see your toes." Hypothesis Testing Our group formulated two hypotheses prior to collecting research on this project. First, we postulated that a greater percentage of city inhabitants over rural inhabitants would consider 17 buying the product. This hypothesis was based on both collective personal experience with Vibram shoe owners and a cross-reference of the adopter curve for similar unique, innovative products. The early adopters for products such as the iPhone, mp3 players, and even cloud computing were comprised mostly of young individuals in cities or college campuses. Similarly, we expected that the same product progressiveness would extend to unique footwear. To test our hypothesis, we filtered the data and discovered that 53% of rural inhabitants responded that they would consider buying the product. We then filtered the data to isolate city inhabitants and ran a hypothesis test postulating that 54% or more of city inhabitants would respond that they would consider buying the product. Our hypothesis test yielded the following results: Percentage Hypothesis Test Analysis Results Would you ever consider buying this? Sample Category Frequency Percent Yes 7 26.9% Total of All Categories 26 Statistical Values Hypoth. Percent 54.0% Std Err t or z* df Sig 8.7% -3.11 25 0.00 *z is used when df >120 Does the sample support the hypothesized percent? At 95% level of confidence, this hypothesis is NOT SUPPORTED Does the sample support the hypothesis of greater than the hypothesized percent? At 95% level of confidence, this hypothesis is NOT SUPPORTED Does the sample support the hypothesis of less than the hypothesized percent? At 95% level of confidence, this hypothesis is SUPPORTED As shown in the test analysis results, our postulation was not supported on the hypothesized percent or a value greater than the hypothesized percent. These results are consistent with our primary research, which indicate that Vibram’s core users are not trendy 18 yuppies that are concentrated in any specific area, rather they exist is small geographic pockets and make purchasing decisions based on private, as opposed to public, convictions. Therefore, the diffusion of acceptance for this product is highly unusual. Our findings indicate that users are influenced to buy the product not through traditional, location-related means (e.g. seeing someone use the product, experiencing the product in a store, talking about it with friends), rather through unconventional, location-unrelated means (e.g. reading a blog about the product, finding the product through social news sites like Digg or Reddit). Our second hypothesis was that a greater percentage of non-single respondents over single respondents would indicate that they would consider buy the shoe. Our hypothesis was based on the assumption that singles would be more concerned with appearing stylish and would be less inclined to take a ―fashion risk‖ by purchasing such a unique, polarizing product. To test our hypothesis, we first filtered the data and discovered that 43.5% of non-single respondents indicated that they would consider buying the shoe. We then isolated the data for single respondents and postulated that 42% or less of single respondents would consider buying the shoe. Our hypothesis test which yielded the following results: 19 Percentage Hypothesis Test Analysis Results Would you ever consider buying this? Sample Category Frequency Percent Yes 42 37.2% Total of All Categories 113 Statistical Values Hypoth. Percent 42.0% Std Err t or z* 4.5% df Sig -1.06 112 0.29 *z is used when df >120 Does the sample support the hypothesized percent? At 95% level of confidence, this hypothesis is SUPPORTED Does the sample support the hypothesis of greater than the hypothesized percent? At 95% level of confidence, this hypothesis is NOT SUPPORTED Does the sample support the hypothesis of less than the hypothesized percent? At 95% level of confidence, this hypothesis is NOT SUPPORTED As the results show, the sample supported the hypothesized percent. The difference between the sample percentages for the single and non-single respondents was only 6.3%, which was less than we anticipated. This finding was supported by further data analysis, which showed that 75% of Vibram shoe owners surveyed were non-single. These results are consistent with our overall findings concerning product usage in the public eye. An overwhelming majority of respondents indicated that the product should not be used as an everyday shoe, most of whom cited the unappealing appearance of the shoe as the underlying reason. Continuing then with the basic assumptions inherent in the hypothesis test, singles are more attuned to public sentiment and have more of a vested interest in broadening their appeal to the masses, as opposed to the non-single whose focus is more directed on pleasing an individual. The purpose of the shoe then is more to utilize than accessorize. We also included a questionnaire for our participants in the focus group which asked for favorite brands, movies, hobbies, and activities. We also asked for a ranking of price, style, 20 design, and color. We found no specific correlation between the rankings of these characteristics. For the girls, design was the most important followed by price in their purchasing decision. For the guys, their answers varied with design, price, and style all holding a spot as ―most important‖ for their purchasing decision. Although we thought gathering this information would be helpful in identifying our consumers, we found that it lead to little value in our analysis. We also conducted a session of word associations with Vibram Five Fingers which helped us figure out the different perceptions surrounding the product. Additionally, we tried to conduct personality tests, but were unable to ―officially‖ use these as a method for gleaning information. Out of all the participants asked to voluntarily participate in a personality test, we had two participants from our male focus group who took the youniverse.com personality test. Because we did not have a significant number of responses, we did not include these in our analysis. Uniqueness The Vibram Five Finger footwear is a major innovation. In 1972, the first modern athletic shoe was created by Nike (McDougall 169). Since this time, essentially ever athletic shoe has been of the same motion reducing, support providing form (Dzierzak 1). Though the product category has vastly diverged, essentially we recognize every single athletic shoe created as being of the same form of the original. Now, the Vibram Fiver Fingers offers runners a completely new approach to running. Michael Martin, Director of Sales for Vibram explains, ―The five-toe design provides independent range of motion. No one else has that (Dzierzak 1).‖ Additionally the Vibram removes the stability that regular running shoes provide and allows the user to have the sensation of feeling the earth underneath them once again (Dzierzak 1). 21 A shoe with toes is a completely new concept for everyone. Vibram is an anomaly among footwear and has therefore created a new category. When considering toe shoes for running, there is only one brand name – Vibram. In this sense the shoe is its own evoked set and choice. Vibram maintains its competitive advantage primarily through the absence of competition. And at the moment it’s difficult for other big brands to step and copycat Five Fingers due to the patents that Vibram owns. Except for a couple Vibram knock offs, this market is dominated by Five Fingers. Counterfeiting is an issue that is aggressively fought by Vibram, who repeatedly warns customers on their website of the lower quality of the fakes. To further combat this, Vibram makes it blatantly tells their customers to contact them if any new counterfeiters arise. While this might reduce hits for counterfeiters on Google, others can be easily found through a quick Google image search. Interestingly, although this is an issue, none of our focus group participants were tricked into looking at fakes. Some participants were aware that fakes are out there but no one was taken to a site selling knock-offs. Purchase Phase The current business trend toward online retail is clearly seen in Vibram’s distribution channels. Much of Vibram’s business is done online, and with one exception all of our focus group participants bought their shoes online. Of course, the primary downside to online buying is the inability to evaluate the product in person. For Vibram there is a particular issue with sizing as most customers are first time buyers and have never sized their feet for Vibrams, which are only measured in UK sizes. Vibram has addressed this issue by providing a conversion chart specifically for their shoes while bloggers have also helped by providing endless sizing reviews and tips for measuring your feet. 22 The second most common point of purchase was at brick and mortar retail stores. Running stores everywhere seem to be stocking these shoes. Our one brick and mortar participant bought hers at a beach shop. In one of our focus groups the issue of inventory outages was discussed and found to be somewhat common. As the shoes gain popularity, stores are having a hard time keeping the shelves stocked while Vibram has an even bigger problem finding the capacity to produce enough. Part of this is due to booming popularity and part is due to market diversification. As a company traditionally focused upon researching and developing new soles and rubber materials for shoe producers, Vibram is inexperienced in making and selling shoes. The adjustment between supplier and wholesale/retail may be causing difficulties. Post-Purchase Five Fingers are used in a variety of ways, such as running, casual wear, or post-workout comfort relaxation. The wide variety of uses found in our research was hardly surprising, since Vibram intentionally advertises the shoes for multi-purpose, inviting customers to use the shoes in whatever way they see fit. Vibram asked its Facebook fans to name ―the most unique place or activity where they had worn their FiveFingers?‖ The fans responded with largely outdoors or athletic activities. However other responses included grocery shopping, business meetings and church, one user even reported wearing theirs to a wedding (Walker 1). In addition to these specific locations, the word ―everywhere‖ was used often capitalized or with an exclamation point. (Walker 1). Owners of the shoes quickly become fans after slipping on their pair for the first time. Martin describes what he calls the ―Aha!‖ moment: ―once customers put Five Fingers on and wiggle their toes, almost universally — but not always — you see this little smile creep across 23 their lips.‖ (Dzierzak 1) In the focus groups we tried to get participants to describe how it made them feel. The participants used words like freedom, excitement, hardcore, agile or ―ninja-like‖, it seemed like they were trying to describe the indescribable. However, we did find a few common issues with the shoes. Before discussing issues it is important to note that Five Fingers have limited uses, and most customers realized this in evaluating it. Vibram, on its website also admit to the shoes limits stating, ―We don’t believe it is the only footwear you will ever need. There are many times when you need the protection and security of a shoe or boot. Like all things in life, there is a balance.‖ (Vibram Site) Customers were disappointed in the product when, dirt or sand got caught inside the shoe, the shoes got minor tears in the seams, and how easy it was for the shoes to develop a stench. Tears in the seams of the shoe are a common issue with heavy use. The guy Focus group participants expressed this concern but were not bothered by it. The tears are minor enough that they don’t affect the use of the shoe and simple enough to be fixed using thread and needle. Participants said they noticed Vibram gradually improving their product because the newer five finger models seem more durable and less prone to tear. The worst and most severe issue with the shoes was the stench they can generate. A combination of toe jam, sweat, and water can accumulate to an acrid smell. For the girls, who used the product less heavily, it wasn’t a big issue, but for the guys a significant portion of the focus group was spent discussing this issue. While running and wearing the shoes’ odor is not a huge problem, but once the shoes come off the stench ensues. 24 To combat the issue of stinky shoes, many remedies and solutions have been proposed. It usually is not enough to just air them out after use; more aggressive odor fighting techniques must be used to gain any positive results. One method required washing your shoes, air drying them, then putting them in a freezer for a couple days. Another method soaked the shoes in a super concentrated mixture of industrial strength cleaner intended for wet suits. That seemed to work for several days but eventually the stench came back. And this is the conclusion from research in the focus groups and online; no matter what people try from bleach, to odor eaters, to complex methods of airing and drying, the stench will come back unless they are regularly washed. In addition to regular washing many bloggers recommended the use of Injinji® brand toe socks, which Vibram sells on their site. As every product will have its problems, effective companies will monitor what their customers are saying and try to remedy the issues quickly and professionally. In researching use and evaluation of the product we were also interested in how well Vibram maintained positive Public Relations and positive brand perception through their customer service. Not much was discovered about the customer service, and with the prominence of this smell issue it is interesting that the problem is not addressed at all on their website. No tips or guides are given to help solve this problem whatsoever. One purpose for our survey research was to gain primary research on common perceptions of Vibram’s customers and product. On our survey, we asked the open-ended question: ―Please list three adjectives to describe the type of person you think would wear this shoe.‖ Below is a bar graph of the six most common responses: 25 Approximately 87% of non-owners who were polled used adjectives like ―adventurous‖, ―sporty‖, ―athletic‖, ―active‖, and ―runner‖ to describe what they thought of a Vibram owner. 13.2% of the repondents used adjectives like ―odd/weird/eccentric‖. About 50% of those who stated ―odd‖ also used adjectives like ―cool‖ and ―hip‖ indicating a more positive perception of a Vibram owner, while the other 50% associated ―odd‖ with adjectives like ―socially awkward‖ and ―ew‖, indicating a much more negative kind of ―odd‖. Of the four Vibram owners who responded, they also used the adjectives ―adventurous‖, ―outdoors-y‖, and ―athletic‖ to describe themselves and others who own Vibrams. However, for all four of the owners, their first of the three responses was ―athletic‖. Of the 100 GCC responses, 79% of responders’ first adjective was ―athletic‖. The data above verifies the assumption that people who wear Vibrams are associated with athleticism supporting Vibram’s mission to position their product for running, fitness, and outdoor sports. Vibram has gained their core customer, fitness buffs, primarily through word-of-mouth. While Vibram has done very little advertising, they have managed to achieve the perception they want for their product and company. 26 Although our survey sample of Vibram owners was only four individuals, they all responded similarly and can be categorized as Vibram ―apostles‖. When asked to use one word that best describes how they feel about Vibrams, they answered: ―enthusiastic‖ and ―awesome‖. Although we were unable to ask whether or not they would recommend it to others, their obvious excitement indicates that they are vocal about this product enough to at least discuss it with those who inquire. Our secondary research found information to help verify and add to our primary research in survey data and focus groups. We found that the problem awareness stage of the CDP is closely linked to the post-purchase phase of the CDP, because the people that have their problem solved become apostles for Vibram, while the people that have their problem continue or worsen become terrorists for Vibram. The apostles loved the shoes for a range of reasons and had some success stories to justify their love of Five Finger shoes. Many customers overcame various knee, ankle, and hip problems, one customer liked how the shoe kept her feet cool in the sun, several customers loved the sensitivity their feet had with the ground while wearing the shoe, and the list goes on. The overall point of the apostles is, these shoes allow your feet to work as ―mother nature intended.‖ (Review Vibram 1) The terrorists also have something to say about the shoe and their comments were not so positive. One consumer claimed ―a five mile run in the five finger shoes did more damage to her feet than a pair of cheap Nike’s for fifty miles.‖ (Review Vibram 1) Several customers complained about the stitching ripping easily and the sole of the shoe thinning quickly. Other customers complained of the inconvenience when taking the shoes on and off. Many customers complained of getting blisters as a result of the shoe. 27 The quality perceptions of the customers are very polarized as we could see from the terrorists and apostles for this brand. A nickname that has come about to associate the brand is ―Five-fingers Suck.‖ (Review Vibram 1) This name has come about by judging the shoe based on its looks, people think they look goofy and weird. Some customers that have even become apostles had to get through the hurdle of the look of these shoes. While an initial perception of these shoes was ―five fingers suck‖. Vibram has tried to build a perception of their brand by positioning themselves as a product that allows one to run basically barefoot without fear of injury from rocks and glass. The barefoot running allows an individual to strengthen their feet, ankles, and knees because ankle support and cushion is not there to hinder the development of those leg muscles. A perception outsiders have of the customers that where these shoes is, ―those shoes are for the earthy environmental type.‖ While this perception of the shoe and the type of people that wear the shoe may be based on some fact, the secondary research showed that customers, who buy Vibram Five Fingers, at least with a psychographic description, are the ―athletic adventurous types of person that enjoys extreme sports from hiking to sailing to running.‖ (Review Vibram 1) The apostles have made rather outlandish statements about these shoes. The entire lives of Generation X, and much of the lives of the baby-boomers, have had their sensory dominated by leading shoe brands such as Nike and Adidas. The marketing of these shoe companies have built a perception into consumer’s minds that people need more gel cushioning and more ankle support to reduce lower body pain when we exercise. So how is it that the customers of Vibram Five Fingers have found their physical problems cured by Vibram Five Fingers? It seems to go against what leading shoe companies have taught most of us our entire lives. A Harvard University Study entitled, ―Biomechanics of 28 Foot Strikes and Applications to running Barefoot or Minimal Footwear‖ gives scientific justification to the success stories of the Vibram Five Fingers Apostles. The study asks the question, ―how is it that humans could run for millions of years but the modern running shoe was not invented until the 1970’s?‖ (Lieberman 1) The fact is that when humans run barefoot or with minimal foot wear their feet hit the ground on the fore-foot instead of the rear-foot. ―Shod runners‖ or runners with a modern running shoe, typically strike the ground on their heal, because the cushioned heels make rear-foot running more comfortable. (Lieberman 1) Through kinematic analyses, a fore-foot landing of the feet, even on hard surfaces, results in a more plantar flexed foot landing and more ankle compliance during impact which decreases the mass of the body colliding with the ground. (Lieberman 1) Runners receive injury when their foot hits the ground, hitting heel first increases the impact your body has with the ground between 1.5 times to 3 times greater than the impact a runner receives when hitting the ground with the balls of their feet. (Lieberman 1) The impact of running on your heels commonly leads to stress fractures and plantar fasciitis. The article also verified the consumer’s success stories because running shoes with supports and stiffened soles lead to reduced arch strength and weaker foot muscles. When a runner hits the ground on average 600 times per kilometer (Lieberman 1), it makes sense that the increased impact on your body from heal striking compared to striking on the ball of your foot increasingly accumulates more damage to your lower body. The Vibram apostle’s success stories do have scientific evidence to support their claims of physical healing by wearing Vibram Five Fingers. The post-evaluation of Vibram customers shows two very polarized groups of people as either apostles or terrorists. The users all function as salespeople, either as apostles or terrorists, since it is common for strangers to come up and ask the user about his or her shoes. 29 Ethical issues Vibram is a brand well-known through word-of-mouth from spectators and apostles alike. The uniqueness of the shoe brings the questions and attentions of curious onlookers, and owners of the shoe are very willing to spread the news of this revolutionary product. Since the product’s inception in 2005, the only advertisement that Vibram utilized could be found in running and cycling magazines. As can be seen in Figure 1, the ad did not describe much and was probably meant to pique interest in athletes who would be the innovators and early adopters. In 2006, the brand grew from 10,000 pairs sold to 1.5 million sold in 2009, and is expected to double those numbers in 2011 – again, without the traditional advertising methods. At the end of 2010, Vibram decided to hire Nail Agency to create a microsite that demonstrates how the human body is built for running. The site is called YouAreTheTechnology.com, and has caused polarizing reactions. The point of the microsite is to insist that the human body is engineered for running. As the microsite starts up, the loading page is a black screen covered with hundreds of patented shoe technologies which are then gradually deleted to indicate that there is no need for them (Ad Figure 3). In this sense, the message is effective, that is, once the viewer gets over the shock of seeking two naked people (a woman and a man censoring themselves with their hands) with words tattooed all over their bodies (Ad Figure X). This site forces the viewer to ―zoom in‖ and ―scroll‖ around their bodies in order to read the scribbles, making the viewer’s experience both awkward and inappropriate. Although the viewer cannot actually see any private parts, this microsite experience is unnecessary and unethical. As much as this site is inappropriate, it is also confusing. The whole theme is about ―eliminating technology‖, but their FiveFingers’ website and print ad (Ad Figure 2) brags about how there are over 200 patented technologies that belong to their brand. This print ad is also 30 inappropriate as it is just their crude (humorous is probably what they were going for) intention to ―flick off‖ the companies who created knock-offs of FiveFingers. What makes both of these advertising efforts more intolerable is how Vibram very recently created a line of their shoes for children. The Vibram website accepts consumer-submitted pictures of people wearing FiveFingers in various sports and activities. These pictures embody what Vibram users are all about and capture it much more tastefully than the microsite and print ad. Vibram is making their marketing job significantly more difficult than it has to be – they speak to their consumers with their product, and they should let their consumers speak about their product (Ad Figure 4 & 5). The website did win site of the day October 9, 2010 from the Favorite Website Awards website. http://www.thefwa.com/site/vibram-you-are-the-technology Conclusion Through our secondary and primary research, we have hopefully demonstrated why, how, where, and when consumers buy or use this product. And though consumers buy FiveFingers for a variety of reasons, from post-workout relaxation to injury prevention, it is arguable that these shoes will only continue to gain popularity. In spite of Vibrams' somewhat misguided advertising campaign, questions will continually be asked of FiveFinger wearers, creating in turn an exponential growth of FiveFinger sales. With the growth of the barefoot trend and this extreme loyalty demonstrated by FiveFinger owners, Vibram will undoubtedly continue its profitable production of the FiveFinger shoes. 31 Appendix 32 33 Advertisements Interactive Microsite Image from: http://www.coloribus.com/adsarchive/prints/vibram-you-are-thetechnology-13848005/ Original source: http://www.youarethetechnology.com/ Tattoos on both bodies read: [CHEST]: You know how to run, just like you know how to SNEEZE, how to CHEW. You know how to run, yet in the name of progress, new running technology is constantly being created & marketed; foams, gels, arch supports. Soft things that make you soft. Artificial things that change the way you run. But after billions of Dollars and decades of development, there is still no evidence that any of this has made any of us better or healthier runners. And now energized by the notion that you are all the technology you need, the natural running movement grows stronger by the day. [LEGS] We’ll never out engineer the human body, so instead we made Vibram five finger Bikila. It’s a shoe. What the Bikila has. What the Bikila does not have. Its designed to enable natural running even on unnatural surfaces. Buy it! See the technology inside Note: Yes, it felt very inappropriate to read their bodies and hard-to-read tattoos made it even more awkward. Print Advertising Image from: http://creativity-online.com 34 Print Advertising Vibram ads developed by Cercone Brown Group: Obsession Durability obsesses us. Grip obsesses us. Traction obsesses us. Images from: http://www.cerconebrown.com/successstories/obsessions 35 36 37 Focus Group Discussion Outline Discuss survey: hobbies (running) o What do you wear them for? Word associate: Vibram Five fingers Word associate: how do you feel when you where these shoes? CDP o How did you first find out about five fingers o Why did it interest you o How research o How long to purchase o Were there any alternatives? o Were you hesitant? Why? o Did you have any regrets? Problems with the shoe. Why? If there was one thing that you would complain about it what would that be? Customer service o Would you buy this product again? o Would you recommend this product to a friend/anyone? o Customer service? Promo What do you know about Vibram? Slogan? If you could be anywhere in the world in your Vibram shoes where would it be? 38 Questionnaire results from Male Focus Group *Names have been altered to maintain the anonymity of our participants 39 Questionnaire results from Female Focus Group *Names have been altered to maintain the anonymity of our participants 40 Focus Group Notes Focus Groups - Girls Wednesday, March 16, 2011 9:00 PM 41 Ali: Cross-country and track(10k) (off this year) New life Knitting/crocheting club for Lillian-walker house Soccer, track (hurdles - in highschool too) Mechie, president of SWE Wind ensemble- alto clarinet Less outgoing Carly: Nicole: Athletic, swim, water polo (at least 3 hrs a day), Crafty, sewing, decorations Outgoing, free-spirit Sprints Word associate: Awesome Fun Comfortable Unique Keeps you from having to wear real shoes How do you feel: Ready to go do something Less tied down More freedom More movement Go on an adventure/do something different Climb a tree hardcore Cons: Gets stinky - can't take them off Why do you wear them? Carly: combo of running benefits (land right) and keeping from wearing real shoes, especially in the summer. Real shoes: grew up in suburban woodsy area, more fun to run around barefoot. Liked idea at first because of barefoot idea, but then read "Born to Run" and convinced her of benefits. Risk of injury of running wrong. "born to run" - found tribe and ran with them with Vibrams CDP: First found out: Ali: from cross-country team (Husk and Sam and Luke) Carly: saw Zach Jew and heard about them, internet search for "toe shoes" Nicole: saw it in HS, then saw a few random people and thought they were cool. Random people: runners, athletic What about shoes: Nicole: likes different, "they look like they are nothing", Carly: as a runner, always looking for lighter, most comfortable shoe with new technology...if other hardcore runners are checking them out, she should too, to stay competitive Ali: better running technique How: Ali: online - KSO's Carly: online, read book and then did more research (4-5 months) Bought bikilas at a store, but would have ordered online Bought sprints Nicole: bought at a store - only had sprints and KSOs Hesitations: PRICE!!!! Carly: looks aren't as important as reasons, had extra cash Nicole: trouble finding them and then price Perception: POSITIVE Regrets: none Carly: getting used to them for running Nicole: stink Ali: not good for cold/wet Quality: Top kind of peels off, but not defective - just wear and tear Would you buy again/another pair: Carly: yes Nicole: happy with hers, doesn't run...but would buy another pair Ali: expensive, probably would replace Vocal: will defend if it came up Nicole: "Greatest things ever" Depends on WHERE you are and how you're asked Knowledge of Company: not much Carly: sailors use them Campus: Ali and Nicole: definitely Carly: not to classes Rain: dries quickly World: Nicole: Europe backpacking (and bringing rainbows) Carly: Paraguay/Argentina - wished she had them last year in SA for hiking (Table Mountain) Ali: Australia/NZ - good scenery and terrain Focus Group - Boys Thursday, March 24, 2011 9:37 PM Rock-climbing, running, hiking - feel one with nature, move toes independently Word associate: Athletic, feet, minimalist, Sports, Comfort, healthy, calf muscles, Smell, Freedom, fast, man-heels, versatile Emotion: Pride, freedom, excitement, earthy (grass/dandelions), repulsed (smell) Character-Person: Frodo, Legolas, Moses, First-heard: Sean: Cooper Thurston, then running shoes broke and then started running in them Thomas: Ad online (stumble upon) - "barefoot running fad" Joe: Review in Mountain Bike "Bike" Magazine: 2005 - bought them as a biker. Why: unique AND functional 42 Thomas: shin-splints, funky, intrigued Joe: because no one else had them, then bought Bikilas (4th pair - favorite) because of health benefits running, KSO treks for anything else Sean: wanted to get better at running Paul: researched heel strike vs. ball strike How research: Thomas: searched sporting goods stores online, drove 45 minutes to find them (sizes) Paul: ordered from Vibram website, sized foot himself Joe: wasn't available online at the Thomase How long until purchase: Paul and Thomas: a year Sean: 2 months Joe: parents bought for him, a few months Hesitant: Paul: his running shoes were still new, wanted to try for his bad knees Thomas: inaccessible, distribution issues, always taught that you "need support" but ads told that it helps your feet Joe: skeptical at first about for running, still a little skeptical Sean: never heard of fore-foot striking but after a week of research was no longer skeptical Alternatives: these are not really alternatives to Vibram Barefoot Indoor track shoes/racing flats Nike frees Sean: cross-country, Dr. Lyle wouldn't let him race in them Problems/regrets: Smell: BAD Smell solutions: the toe socks, wash and put in freezer Can corrode feet/give fungus Injinji socks Thomas: Seam on big toe/toes Joe: easy to sew it back together, KSO treks rubs heel a little Sean: bought KSO treks knock-offs! Rips because he runs on the side Pros/cons: Paul: Pros outweigh cons, no foot deteoriate, wash them regularly Recommend to friend: Paul: YES, legs feel better after workout, mom is not cool enough (not good for old people), they are beneficial and more natural Sean: YES, mom went barefoot and ended up hurting her foot Joe: YES, to everyone Thomas: hiking, 75-year old women wearing them too Company: Boots, soles, soles for boots/running shoes Low/shortage on supplies, not enough facilities Consumer service: Upgrading models as complaints come in Quality of fabric is more durable Where would you be: Paul: Colorado Joe: British Columbia Thomas: New Hampshire, hiking, climbing Sean: Romping on beaches (but terrible for beaches) 43 Sample Survey 44 Works Cited "APMA Position Statement on Barefoot Running." American Podiatric Medical Association. N.p., n.d. Web. 12 Apr. 2011. <http://www.apma.org/MainMenu/News/MediaRoom/PositionStatements/BarefootRunning.aspx>. Baskin, Anna. "Vibram." 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"Trail Shoe: Vibram Five Fingers Treksport." Runner's Times.com. N.p., n.d. Web. 12 Apr. 2011. <runningtimes.com/Article.aspx?ArticleID=21447 >. 45 Parks, Bob. "Is More Less?." Runner'sWorld.com. N.p., n.d. Web. 12 Apr. 2011. <www.runnersworld.com/article/1,7124,s6-240-400--13691-0,00.html >. Review: Vibram Five Fingers Classic. (n.d.). Retrieved April 12, 2011, from crunchgear: http://www.crunchgear.com/2009/08/10/review-vibram-five-fingers-classic/ Thomas, Katie . "Running Shorts. Singlet. Shoes?." New York Times 3 Nov. 2010: 2. LexisNexis. Web. 1 Apr. 2011. "Vibram FiveFingers." Youarethetechnology.com. N.p., n.d. Web. 12 Apr. 2011. <www.youarethetechnology.com/ >. "Vibram FiveFingers Named A "Best Invention of 2007" By Time Magazine." Trailspace.com. N.p., n.d. Web. 12 Apr. 2011. <www.trailspace.com/articles/2007/11/12/vibramfivefingers-named-a-best-invention-of-2007-by-time-magazine.html >. Walker, Rob. "Bare Necessity." New York Times 30 May 2010: 2. LexisNexis. Web. 2 Apr. 2011. Walsh, Bryan. "Should You Be Running Barefoot? - TIME." Breaking News, Analysis, Politics, Blogs, News Photos, Video, Tech Reviews - TIME.com. N.p., n.d. Web. 12 Apr. 2011. <http://www.time.com/time/magazine/article/0,9171,1955580,00.html>. "iaaf.org - Ethiopian double as Rome celebrates Bikila Ã¢Â€Â― Rome Marathon report." iaaf.org - International Association of Athletics Federations. N.p., n.d. Web. 12 Apr. 2011. <http://www.iaaf.org/LRR10/news/newsid=56208.html>. Your Story. (n.d.). Retrieved April 11, 2011, from Vibram Five Fingers: VibramFiveFingers.com/your story/ 46 47