BANK MASKAN
Transcription
BANK MASKAN
ANNUAL REPORT 2011-12 BANK MASKAN BANK MASKAN ANNUAL REPORT 2011-12 ANNUAL REPORT 2011-12 In the name of God BANK MASKAN Table of Contents | Overview on honors of Bank Maskan in 2011-2012 .... 07 | Managing Director’s Statement ........................04.............................................................. 08 | Board of Directors ............................................................................................................ 10 | The history of Bank Maskan .. ........................................................................................... 12 | Mission, Vision, and Objectives and Code of Ethics ............... 14 | Organization Chart....... | Principles of Islamic Banking ... 04 05 | Iran Banking Industry ... ....... 16 ....................................................... 18 ........ ............................................... 20 | 2010 – 2015 Comprehensive Development Plan ................................................................. 24 | Mehr Housing Scheme .............................................................................................. ....... 26 | Financial Performance ..................................................................................................... 28 | Risk Management ... | Combating Money Laundering ... ................. ...................................... 34 ....................................................... 36 | International Banking Activities 38 | Information Technology & E – Banking Services ........................ .............................42 | Human Resources and Training ...................................................................................... 44 | Research & Development Center ..................................................................................... 47 | Major Subsidiaries ........................................................................................................ 48 | INDEPENDENT AUDITOR’S REPORT ................................................................................... 54 | Foreign Exchange Branches .......................... ......................................................... 64 ANNUAL REPORT 2011-12 BANK MASKAN Bank Maskan was established in June 1979 following the merger of several banks, loan associations and investment companies as a specialized state – owned bank. Bank Maskan’s main area of activity is supporting the housing and construction activities of the governmental and private sector in Iran. Balance Sheet Highlights US$ million 1 Assets Liabilities Customer Deposits Facilities Granted to Customers Shareholders’ Equity 20112 54,617.23 51,592.62 10,698 46,316 3,024 2010 42,795 40,919 10,500 36,201 1,876 2009 24,732 23,473 9,352 20,823 1,259 2010 3,280 179 1,613 1,416 155 2009 2,218 127 982 834 111 2010 70.3% 9.6% 8.9 % 2.1% 47.9% 6.5% 2009 73.2% 11.3% 8.8% 2.2% 74.7% 9.0% Income Statement Highlights 06 07 US$ million Revenues from Joint Investments Revenues from Own Investments Total Revenues Total Expenses Net Profit 2011 5,179 233 2,871 2,656 164 Key Ratios US$ million Operating Expenses / Operating Revenues Net Profit / Total Revenues Return on Equity Return on Assets Deposits / Loans Capital Adequacy 2011 91% 5.7% 5.6% 1.8% 35.2% 13.4% 1- Rial (IRR) amounts above and elsewhere in this report have been converted to USD for convenience only at the rate of IRR 12,240 (for Balance Sheet and Income Statement and Cash Flow Statement) for 1 US$ for the financial year 2011. 2- The financial year of the Bank follows the Iranian calendar year, starting on March 20 of each year and ending on March 19 of the following year. In this report, the year 2011 corresponds to the period of March 20, 2011 to March 19, 2012. ANNUAL REPORT 2011-12 Overview on honors of Bank Maskan in 2011-2012 7th Conference of Iran’s Top Public Relations Well-known Constructors Conference International Conference of Economic Innovation and Justice Leading Organization in 6th Conference of Industry Heroes First Place in Electronic Communication BANK MASKAN Managing Director’s Statement O n behalf of the Board of Directors, I am honored to present the annual report of Bank Maskan of Iran, for the year ended March 19, 2012, another successful year in which we met our financial and strategic objectives and made solid progress in improving performance across the entire organization. 08 09 The year 2011 was another determining and challenging year for Iran’s economy and its banking system as the instability and stagnation in global markets coupled with increasing global unemployment, devaluation of major currencies, and mostly negative fluctuations of substantial economic indices exerted their influence on the internal economies of all countries. Many renowned international financial institutions continued existence only through huge state bailouts, and a lot of others struggled for survival because of persistent shadow of 2008 global credit crisis. However, Bank Maskan made an even more positive contribution to the country’s development especially in housing and construction sector. Operational performance of the Bank continued its sound growth path. Total number of contracts and facilities granted for Mehr Housing Scheme rose astonishingly by 31.9% and 44.8% respectively in 2011. Customer deposits grew 2.5%, indicating society’s trust in Bank Maskan. To acknowledge this valuable trust, the Bank increased the amount of granted facilities by about 27.9% reaching US$ 46,316 million. The share of Bank Maskan is 7.8% in total granted facilities of Iran’ banking system in 2011. The financial standing of Bank Maskan in the year under review was robust as well. Regarding our stringent debt collection, and specialized banking services, total revenues and net profit figures of the Bank rose significantly about 77% and 60%, and reached to US$ 2,872 million and US$ 164 million, respectively. Simultaneously, almost all other key profitability, liquidity, leveraging, and efficiency ratios of Bank Maskan grew and stood at reliable levels by end of 2011. To actualize its core competencies, the Bank has always been striving to raise the level of efficiency by utilizing innovative, modern and effective methods. To do so, the Bank concentrated on uplifting productivity through prioritizing internet banking, electronic banking, as well as recognition, simplification, and betterment of working procedures during 2011. These efforts remarkably reduced the window transactions, saved time for the customers, reduced cost and work load for staff, increased the security measures, and facilitated the flow of financial transactions. Although much was accomplished in 2011, we are constantly reminded that we still have further steps ahead towards achieving our higher level vision. We have established a healthy base and laid a strong foundation, so that I have never been more optimistic about the future of Bank Maskan. I am confident that such a strong foundation and our past experience will allow the Bank to take full advantage of upcoming opportunities and will strengthen our competitiveness at national and international arena. At the end of another successful year, I would like to extend my appreciation to our clients, correspondent banks, the Central Bank of Iran, the Ministry of Economic Affairs and Finance, and the Ministry of Housing and Urban Development for their ongoing and loyal support and I would like to thank my colleagues on the Board of Directors for their visionary direction. My thanks are also due to my senior management colleagues and to all our diligent staff whose commitment, professionalism and dedication defines and guarantees the Bank’s success and its promotion to an elevated and highly appreciated position. Ghodratollah Sharifi Chairman of the Board and Managing Director ANNUAL REPORT 2011-12 BANK MASKAN Board of Directors 10 11 Mr.Ghodratollah Sharifi Mr.Gholam Hossein A. Hassankhani Chairman of the Board of Directors and Managing Director E-mail: [email protected] Board Member E-mail: [email protected] Mr.Sharifi has served as Chairman of the Board of Directors and Managing Director of Bank Maskan since 2009. He is a master student of Private Law and holds a Bachelors degree in Law. Mr.Sharifi has more than 26 years of managerial experience. Prior to his appointment at Bank Maskan, he served as Chairman and Deputy Chairman of Bank Saderat Iran (BSI). Mr.Hassankhani has served since 2005 as Board Member of Bank Maskan. He holds an M.A. in Banking Management. Mr. Hassankhani has more than 32 years of managerial experience in the Iranian banking sector across a diverse range of fields, including retail banking, planning and systems, international affairs, public relations, information technology, and research and development. In addition, he currently serves as Chairman of Navaco Company, and Deputy Chairman of Bank Maskan Investment Management Company, as well as Pasokhgou Exchange Company. ANNUAL REPORT 2011-12 Mr. Yousof Mortezaee Board Member Dr. Mohammad Ali Sahmani Asl Board Member Dr. Seyed Kamaleddin Shahriari Board Member E-mail: [email protected] E-mail:[email protected] E-mail: [email protected] Mr. Mortezaee has served as Board Member of Bank Maskan since 2005. He holds a B.A. in Management and has extensive banking experience. During the past three decades, Mr. Mortezaee served at different levels in Bank Maskan. In 1986, he was appointed as Head of Recruitment. Mr.Mortezaee served in this position until 1995 and subsequently as manager of Vanak and Shahid Rajaee branches. Dr. Sahmani joined Bank Maskan as Board Member in 2006. He holds a Ph.D. in Accounting. In addition to a distinguished career as professor at various reputable Iranian universities, Dr. Sahmani has years of managerial and advisory experience in different organizations including; Financial Advisor of Managing Director in Shahab Khodro as well as investing affairs and stock transaction Manager of Ghadir Investment Company. Moreover, Dr. Sahmani used to act as non – executive Board member in several subsidiaries of Ghadir Investment Company. Dr. Shahriari has been appointed as a Board Member of Bank Maskan since April 2010. He holds a PhD in urban development and teaches at the University of Tehran. During 35 years of professional experience, he has served in a lot of mass construction and town planning managerial positions, and as an engineering consultant of various government agencies. Mr.Shahriari is also a member of Board of Trustees of Boushehr Medical Sciences University, and the Parliamentary Affairs Deputy of the Ministry of Economic Affairs and Finance. BANK MASKAN The history of Bank Maskan T he history of Bank Maskan dates back to the year 1938, when Bank Rahni Iran was established to support the construction of new housing in urban areas. 12 13 Bank Rahni Iran was established with an initial capital of Rial 200 million through a joint initiative of the Ministry of Economic Affairs and Finance and Bank Melli Iran. Primarily aimed at financing Iran’s housing and construction sector, it began offering real estate secured housing related loans, in order to facilitate the purchase, construction, and repair of housing units. The Bank also granted loans to building societies and construction companies. Expanding its field of activity, Bank Rahni was embarked directly on construction operations in 1944; and has accomplished numerous large – scale construction projects ever since. On June 7, 1979 Bank Maskan was established through merger of Bank Rahni Iran, Bank Sakhteman (Building & Construction Bank), Iranian Banks Construction Investment Company, Kurosh Bank, Ekbatan Bank and Pasargad Bank, as well as other savings and mortgage associations around the country. Classified as state – owned, the basic mission of Bank Maskan as a specialized bank was to support the development of housing and construction activities of the governmental and private sectors in Iran. The Bank is the unique financial arm of Iranian government in execution of Mehr Housing Scheme. This Scheme is designed in 2007 to provide the majority of Iranian people with the opportunity of becoming housing owners. The process of granting facilities to this scheme is accelerated during recent years. The initial capital of the Bank was Rial 44.5 billion. After several capital increases due to expansion of operations, it reached Rial 18,297 billion (US$ 1,683 million) in March 2011. To further support the monetary section of the country, Bank Maskan included all available commercial banking services in Iran on its field of activities from the date of incorporation. Opening 51 new branches during 2010, the network of Bank Maskan now comprises of 1,214 branches. These branches operate in all major urban areas throughout the country, and render tailor – made specialized services to development of the Housing and Construction Sector of Iran’s economy. Tehran Central Branch Tehran Central Branch ANNUAL REPORT 2011-12 Tehran Central Branch BANK MASKAN Mission, Vision, and Objectives and Code of Ethics 14 15 Mission ank Maskan is a specialized bank, dedicated to active cooperation for economic development of Iran, especially in housing and construction sector, through offering all Islamic banking as well as a variety of modern financial products and services that meet international standards to individuals and corporate customers. We want to create value for all our customers by: B • Providing the highest level of personal service to each and every client; • Offering a safe workplace that attracts, retains and motivates high performers by stimulating innovation, rewarding excellence and treating people with respect; • Acting professionally, responsibly and with integrity in everything we do; • Contributing effectively to the development of the Iranian housing and construction sector within the strategic framework set by the government. Vision Bank Maskan aspires to foster its position as the “bank of choice” for the Iranian housing and construction sector. To support this vision, the Bank is committed: • To expand its fields of activity to other economic sectors, while keeping housing and construction as the main area of concentration; • To develop its international banking services outside the country via taking over or becoming shareholder of foreign banks, and establishing foreign branches; • To diversify its scope of investments, by financing various economic activities; • To create value for customers from increasing the quality and the variety of banking services, and fostering the level of electronic services; their interest comes first. Objectives • Financing the housing and construction sector; • Permanent increase in the market share of the Bank; • Developing electronic banking; • Managing all risks; • Elevating the level of productivity; • Optimising the resources and resources allocation management; • Proactive Liquidity management; ANNUAL REPORT 2011-12 • Human resource training and development. Code of Ethics Bank Maskan has adopted a code of ethics that consists of a set of values, principles and standards to guide decision making and conduct in various situations that may arise in the context of employer – employee and employee client relations. Key principles of our Code of Ethics are as follows: • Employees shall pay attention to expectations, demands, needs and complaints of customers to advance the Bank and improve intra – organizational processes; • Employees shall be accommodating and patient at any time, any place and under any work condition to service customers in a pleasant and professional manner; • Employees shall listen to customers; their interest comes first; • Employees shall pay special attention to punctuality, commitment and accuracy in providing services to customers; • Employees shall act with honesty and good faith and shall not discriminate customers or colleagues in any way; • Employees shall contribute to the creation of competitive advantages for the Bank through introduction of new ideas aimed at adding value for the Bank, its customers and the society at large; • Employees shall put the welfare, health and safety of the society before private interests; • Employees shall be truly committed to the principle of customer satisfaction; • Employees shall apply their full skills and knowledge in the interest of their colleagues and customers; • Employees shall obey all laws, rules and regulations in all aspects of their work; • Employees shall ensure a proper business conduct, reject all forms of bribery, protect the Bank’s assets and be transparent. BANK MASKAN Organization Chart General Assembly of Banks Legal Inspector Chairman of the Board & Managing Director Advisors & Special Inspectors 16 17 Support Affairs Management International Affairs Management Performance Appraisal and Planning Center Security Management Personnel Security Dept Member Board Member Board Member Logistics and Services Dept Foreign Exchange Operations Dept Performance Appraisal Dept Personnel Security Dept Anti-Money Laundering Dept IT and Communications Management Credit Affairs and Investment Management Provinces and Regions Management Construction Dept Foreign Affairs Dept Research and Planning Dept Credit and Investment Dept Branch Management Dept Risk Management Dept. Human Resource Management Internal Auditing Dept. Personnel Affairs Dept. Personnel Welfare Dept. Personnel Welfare Dept. Board IT Dept Security and Safety Dept Modern Banking Services Dept. Personnel Security Dept Projects and Planning Management Management Affairs Dept Planning Dept. Inspection Dept Information & Statistics Dept. Public Relations Dept Financial Affairs Management Legal Affairs & Debt Collection Dept Treasury and Transactions Dept. Accounting and Budget Dept. Training Dept. ANNUAL REPORT 2011-12 BANK MASKAN Principles of Islamic Banking T he perceptions held about interest and profit constitute the most basic elements defining Islamic finance and, as such, Islamic financial institutions in Iran. In line with Iranian laws and regulations, banks raise resources mainly through the following two products: 18 19 • Gharz–al–Hassaneh Accounts Gharz–al–Hassaneh are current and savings accounts (as in the conventional banking system), except that they earn no interest. Holders of current accounts typically receive these accounts in combination with a cheque book. Savings accounts offer incentives (up to 4%), including one or several of the following: non–fixed prizes and bonuses in cash or in kind (usually run using a lottery), an exemption from or a discount on the payment of commissions and fees, and priority in use of banking facilities. Banks consider Gharz–al–Hassaneh accounts “their own resources” and are required to guarantee their full nominal value. • Term Deposits Banks are authorised to accept various types of investment deposits ranging from short – term (6 months) to long – term (5 years). Although banks can use their capital plus Gharz–al– Hassaneh accounts, priority must be given to investment deposits – that is, depositor resources. Banks can also use a combination of their own and depositor resources to grant facilities to a customer. Iranian banks guarantee the owners of term deposits their capital plus a minimum return. On top of this guaranteed return, banks charge a commission for their service. In case the financed activities provide a return in excess of the guaranteed return and the bank’s commission, such excess return is shared between the bank and the depositors. On the lending side, Iranian laws and regulations separate banking products into two categories: participation contracts and constant profit contracts. • Participation Contracts Under this type of contract, the bank provides the whole or a part of the funding required by its customers for a specific economic activity. The profit that results from such economic activity is shared between the bank and the customer according to the terms of the related contract. These contracts consist of the following: a. Civil Partnership – Under civil partnership contracts, the bank provides funds to a customer (legal or natural person) for a specific economic activity. The customer co – invests in cash or in kind and the related profit is shared. Civil partnership contracts can be in the fields of production, commerce or the service industry. Under the same scheme, the issuing of bonds is also permissible. Commercial banks are allowed to act as guarantors for both the government and private sector enterprises, and entities wishing to raise funds for projects and specific activities through the issuance of bonds. Profits are paid quarterly. b. Legal Partnership – In a legal partnership, the bank provides part of the capital for a new company or buys shares of such a company. These contracts are possible in the fields of production, commerce and the service industry. c. Mozarebeh – Under Mozarebeh contracts, one party (the bank) provides funds that the other party (the customer) uses for trading. Customers can be legal or natural entities. Usage of the funds is limited to the field of commerce. d. Mozare’eh – Under Mozare’eh contracts, one ANNUAL REPORT 2011-12 party (the bank) gives farm land to the other party (the customer) for a specified duration. The customer works on the farm land, and the related proceeds are shared. e. Mosaghat – Under Mosaghat contracts, the owner of trees in a garden (the bank) transfers the maintenance and harvesting of the trees to an agent (the customer), and the related proceeds are shared. • Constant Profit Contracts Under this type of contract, the bank provides the whole or a part of the funding required by its customers for a specific economic activity. Unlike participation contracts, the bank’s profit is already fixed at the signing of the contract and before the commencement of the activity. As such, the bank’s profit has to be paid by the customer irrespective of the actual profit or loss derived from the funded economic activity. a. Instalment Sale – An instalment sale is a contract whereby one party (the bank) delivers goods to the other party (the customer) at a set price. The price is amortised, totally or partially, on predetermined maturity dates, through equal or unequal instalments. b. Leasing Conditional on Ownership – In this particular type of leasing contract, it is agreed that the lessee, if complying with the terms of the contract, will obtain the ownership of the leased property upon the completion of the contract. c. Forward Sale (Salaf) – A forward sale is a contract whereby the bank purchases goods produced by the customer, paying the price in cash, and receives the goods in the future. d. Joaleh – refers to the obligation of a person (the customer) to pay a certain sum or fee in return for a certain favour according to the contract. Acting as an agent or as a contracting party if required, a bank may arrange a Joaleh contract for the purpose of providing the facilities required to develop a business. e. Discounting – Banks can discount drafts and notes. Finally, banks are also allowed to use some of their own resources (including Gharz– al–Hassaneh funds from customers) to make direct investments. Direct investment is not considered a ‘facility’ but works on the same principles as participation contracts. BANK MASKAN 20 21 Iran Banking Industry A s an unquestionable outcome of persistent shadows of global financial crisis, as well as continued imposed global economic difficulties, Iran’s monetary sector encountered many encumbrances in its international dealings. This, joint with government policies aimed at reforming banking system, created an atmosphere that require precise scrutiny of likelihoods, and highly experienced management in charge. Electronic Banking Nowadays, rendering electronic services and availability of these services in everywhere is one of the most significant factors in competitive e-banking systems. With regard to this fact and in order to simplify customers’ affairs, banking system tries to develop and increase such services. In recent years, banking system infrastructures for electronic payment and settlement experienced major developments. The Automated Clearing House System (PAYA) as the main infrastructure for processing individual and multiple payment orders was put into operation in January 2010. Moreover, the legal foundation for the Scripless Securities Settlement System (TABA) as the electronic infrastructure for issuance and settlement of various securities, and one of the components of the comprehensive and integrated payment system was established in this recent years. For the facilitation and standardization of interbank transactions of the Iranian banks, Iran Bank Account Number (SHEBA) was established, and declared to banks for implementation. Electronic banking market including payment instruments and equipments, telephone banking and internet banking continued remarkable shoot up. ANNUAL REPORT 2011-12 a. Electronic Cards : The number of cards issued by the banking system in 2012 rose 18% to 2.5 million in total as follows. Among these cards, 63.49% are housing cards, 0.37% credit cards and 36.14% gift cards. During 2012, the number of credit and gift cards increased 106% and 143% respectively, and housing cards have 9% reduction, in compare with the same previous period. Number Cards Percentage Growth 1,606,214 63.49% -9% 4,540 9,354 0.37% 106% Gift Cards 376,228 914,233 36.14% 143% Total 2,145,838 2,529,801 100% 18% 2011 2012 Housing Cards 1,765,070 Credit Cards b. Electronic Instruments: Electronic banking market including payment instruments and equipments, telephone banking and internet banking continued remarkable increase. The number of electronic instruments of banking system in 2012 rose 109% to 63.9 thousand in total as follows. Among these instruments, 1.81% are Automated Teller Machines (ATM), 9.52% Pinpads and 88.66% Salesroom Poses. During 2012, because of enticing promotions, customers’ inclination to purchase using their cards, the number of Automated Teller Machines (ATM), Pinpads and Salesroom Poses boosted 3%, 17% and 109% respectively in comparison with the same previous period. Number 2011 2012 Instruments Percentage Growth ATMs 1,125 1,159 1.81% 3% Pinpads 5,197 6,081 9.52% 17% Salesroom Poses 24,200 56,628 88.66% 134% Total 30,522 63,868 100% 109% c. Virtual Service Customers: The number of virtual service customers of banking system in 2012 rose 362% to 640.5 thousand in total as follows. Among these services, 32.38% are internet banking, 34.16% mobile banking and 33.45% intensive telephone banking. During 2012, the number of internet, mobile and intensive telephone banking service increased 363%, 378% and 347% respectively in comparison with the same previous Number Virtual Service Customers 2011 2012 Internet Banking 44,797 Mobile Banking Percentage Growth 207,410 32.38% 363% 45,773 218,797 34.16% 378% Intensive Telephone Banking 47,935 214,269 33.45% 347% Total 138,505 640,476 100% 362% BANK MASKAN period. d. Transactions: The number and amount of transactions through electronic banking in 2012 rose 151% and 84% to 166.202 thousand and 80,727,554 Million IRR respectively in total as follows. During 2012, the number of transactions with Automated Teller Machines (ATM), Salesroom Poses, Internet, mobile and intensive telephone banking service increased 110%, 603%, 538%, 288% and 318% respectively in comparison with the same previous period. Also, as the table shows, the amount of transactions with Automated Teller Machines (ATM), Salesroom Poses, Internet, mobile and intensive telephone banking service increased 47%, 743%, 653%, 1183% and 1061% respectively in comparison with the same previous period. This shows prosperity of bank in expanding electronic payment devices, and the inclination of public to use new payment instruments in daily transactions. Services Number of Transactions 2011 ATM 2012 Amount of Transactions Million IRR 2011 2012 Growth Number Amount 59,718,179 125,408,176 41,490,385 60,990,865 110% 47% Salesroom Poses 4,491,669 31,576,432 2,193,379 18,490,186 603% 743% Internet Banking 307,132 1,960,422 80,732 607,915 538% 653% Mobile Banking 1,039,176 4,032,004 32,020 410,814 288% 1183% Intensive Telephone Banking 771,108 3,223,231 19,446 225,763 318% 1061% 80,727,554 151% 84% 22 23 Total 66,329,275 166,202,277 43,817,972 In order to increase electronic services to the customers and promotion to use of such services, also to add more devices to existing services and attracting more customers and since customer satisfaction plays an important role in competition, in 2012 Bank Maskan have been made many efforts to expand virtual service domain (Web, Mobile, Telephone bank) and the addition of new services. Among these, the most remarkable efforts are as below: 1- Launching mobile banking based on USSD 2- Mobile software development based on Android 3- Implementation of voucher purchase on the distance ports 4- Instant card issuance in branches 5- Purchase and installation of 200 kiosks and provide all banking services offered on these devices. ANNUAL REPORT 2011-12 BANK MASKAN 2010 – 2015 Comprehensive Development Plan Dedicated to render state–of–the–art banking products and services, Bank Maskan regularly makes revisions to all aspects of its operations. Accordingly, a five – year comprehensive development plan is designed in the previous year and has been launched during 2010. This plan is aimed at enhancing following areas: 24 25 Concentration Excerpt from Objectives / Operational Plans Process Improvement • Increasing productivity; • 20% growth of average available resources per capita and per branch after 5 years; • Initiating EFQM Excellence model; • Revising and optimizing the arrangement of human resources, banking processes, and performance appraisal indicators; • Executing miscellaneous staff training and development plans. Resource Allocation • Optimizing resource allocation; • Maintaining the average portion of Civil Partnership facilities between 40% and 50%; • Increasing the short – term facilities, through exerting corrective credit strategies; • Increasing the portion of Participation Contracts; • Establishing the resources allocation and management model for Maskan Saving Fund. Risk Management • Optimizing the risk management processes and operations of the Bank; • Establishing comprehensive customers information database; • Designing the credit rating system of the Bank; • Designing comprehensive information and statistics plan; • Strengthening the supervisory units of the Bank. E–Banking • Developing the electronic banking network around the country; • Elevating the quality and quantity of available electronic services; • Launching the Core Banking System; • Installing banking booths; • Providing the modern required hardware and software; • Launching Fiber – Optic and satellite communication networks of the Bank. ANNUAL REPORT 2011-12 Concentration Excerpt from Objectives / Operational Plans Marketing and Customer Orientation • Growing market share of the Bank; • Promoting to the 3rd ranking in Banking Network of Iran; • 40% average increase in all resources; • Raising the portion of Gharz – al – Hassaneh saving and current deposits to 8% and 6% respectively; • Designating new markets; • Accumulating the number of branches to 1,400, in the end of the Plan. Mandatory Financial Facilities • Allocating the remained IRR 37,000 billion of the line of the credit approved for Mehr Housing Scheme; • Constructing another 100,000 rural residential units; • Making all operations related to mandatory facilities concentrated; • Designing a cash flow model for mandatory facilities repayment. Financial and Liquidity Management • Optimizing financial and liquidity management; • Defining five – year financial strategies according to the major objectives of the Bank; • Applying SWOT analysis on financial management system of the Bank; • Efficient investment management; • Controlling and amending the resource allocation processes at branch managements; • Making the financial information of branches management available on – line. Human Resources Development • Decreasing the number of employees to 2,500 by end of the Plan, regarding the automation network development plans; • Implementing ISO 10015 educational standards; • Designing comprehensive education and training system of the Bank; • Implementing “Promotion Based on Competency and Expertise” plan; • Holding specialized short and long term education and training plans for various departments of the Bank. BANK MASKAN Mehr Housing Scheme I ranian young population representing the majority of the whole society is confronted with a serious need for housing, and actions are required to be taken to meet the increasing demands of the new generation, especially the lower income class. 26 27 2006 head count indicated the deficit of 1.5 million housing units. Moreover, there are more than 800,000 matrimonies per annum which exacerbate the shortage. Adding to that statistics the renovation of more than 5 million units both in urban and rural areas, it is forecasted that the country needs around 15 million housing units in the next 10 years. Mehr Housing Scheme aims to cover a part of this shortage by construction of around 2 million housing units in 5 years. In this scheme, financial institutions are in charge of offering facilities to eligible applicants for buying apartments. As the only bank specialized in the housing sector of Iran incorporated to support the development of housing and construction activities of the governmental and private sectors, Bank Maskan has a dominant position in this scheme. In recent year, Bank Maskan took over the whole operation of the scheme and so far it’s the only bank offering facilities to the applicants. During 2011, about 633,505 Mehr Housing contracts, with total value of 114,244 billion Rls were signed. The table below indicates the performance of Bank Maskan in 2011: Mehr housing plan Number of Units Approved Amount (Billion Rls) 2009 2010 2011 2009 2010 2011 Site Preparation Facilities 293,020 606,414 67,093 2,933 5,998 752 99 – Year Land Lease 151,701 1,013,813 433,912 21,692 210,053 98,372 Rural Housing Construction 56,175 300,132 15,311 4,017 27,540 3,040 Urban Renovation Facilities 9,280 64,127 117,189 1,337 11,525 12,080 Total 510,176 1,984,486 633,505 29,979 255,116 114,244 ANNUAL REPORT 2011-12 Parand Mehr Housing Scheme BANK MASKAN 28 29 Financial Performance Total Assets ank’s total assets enjoyed a remarkable growth over the past few years. Amounting to US$ 54,617 million, total assets on the balance sheet date show a 29% increase compared to 2010. The increase in assets is mainly due to a 49% rise in facilities granted to the private sector. B Total Liabilities Bank Maskan’s total liabilities grew in 2011 by 26% to US$ 51,593 mainly as a result of growth in ANNUAL REPORT 2011-12 amounts due to the Central Bank of Iran as well as increase in various types of customer deposits. Shareholders’ Equity On the balance sheet date of the year under review, Bank Maskan’s shareholders’ equity showed an increase by 146% from US$ 1,230 million in 2010 to US$ 3,025 million. This increase is mainly due to revaluation surplus. Net Profit Bank Maskan’s net profit for the year 2011 rose significantly by 60%, from US$ 102 million in 2010 to US$ 164 million, mainly as a result of extensive growth in operating revenues. BANK MASKAN Total Revenues Bank Maskan’s total revenues also grew by 77% from US$ 1,615 million in 2010 to US$ 2,872 million in 2011, as a result of an increase in operating revenues. Total Expenses Bank Maskan’s total expenses increase by 85% from US$ 1,431 million in 2010 to US$ 2,565 million in 2011, mainly due to the increase of interest paid to the Central Bank of Iran and other operating expenses. 30 31 Facilities Granted to Customers Bank Maskan offers different types of credit facilities all following the principles of Islamic, usury – free banking. Customers include natural and legal entities engaged in housing and construction related activities. All loans are secured by some type of collateral including residential properties, shares of companies listed on Tehran Stock Exchange and other negotiable instruments. To further comply with its mission statement, the Bank increased the total amount of facilities by 28% in 2011. This is mainly attributable to 25% growth in facilities granted to private sector. Bank Maskan provided about 24% of total granted facilities in the banking system of Iran during 2011, showing a 7% growth compared with the previous years’ figure. ANNUAL REPORT 2011-12 From the Bank’s total loan portfolio, US$ 44,151 million (95%) was granted to the private sector, US$ 2,132 million (4%) to the public sector, and US$ 32 million (1%) to the bonds. Customer Deposits Bank Maskan offers short, medium, and long – term deposit accounts in both Rial as well as foreign currencies. The depositors include individuals, small, medium and large corporations. Natural personalities accounted for 98.9%, and legal personalities for 1.1% of deposits. In 2011 guaranteed minimum interest paid on term deposits ranged from 9% p.a. for short – term deposits to 17% p.a. for long – term deposits. Interest is calculated and paid on a daily basis for short – term deposits and on a quarterly basis for all other types of deposits. To attract more resources, Bank Maskan issued Certificates of Deposits with a fixed interest of 16%. At balance sheet date Bank Maskan held Rial 130,937 billion (US$ 10,698 million) in deposit accounts. BANK MASKAN 32 33 ANNUAL REPORT 2011-12 In spite of the change in the depositing pattern of clients, total deposits show a healthy growth. Also, as a result of our knowledge–based resource management and accurate account monitoring, the Bank managed to substantially increase the loans to deposits ratio during 2011. The increase of loans against deposits which started in 2006 marks a higher growth of profit. At the end of 2011, loans to deposits ratio was 332%. Actions performed in collection cycle During the year 2011, the amount of US$ 2,788,725 million was collected of non-current receivables. It is worth mentioning, measures before the year 2011 include cash and determined (partnership), but after the April 2012 just cash collections were calculated and announced and the most remarkable points in this cycle are as follows: A. In order to fulfill banks’ purposes (40% decrease of measures in March 2011) the amount of US$ 2,440,441 million of non-current receivables during the year 2011 was collected. B. B. In order to facilitate and accelerate return of bank sources and also determining the real debtors, it was decided to execute a project in two parts from 15 September 2011 to 15 November 2011 that was extended until the end of year 2011, due to public welcome. C. Obligating of the branch management to hold meetings in presence of representatives housing foundation to exploit its capacities in collecting rural receivables, was among managements’ priorities. Program of the year 2012 regarding collection cycle 1. Obtaining the credit risk of 3.5% at the end of year 2012 2. Reduction of receivables 3. Receivable collection BANK MASKAN Risk Management 34 35 E ffective risk management is fundamental for being able to generate profits consistently and sustainably and is thus a central part of the financial and operational management of the bank. The wide scope of our activity requires us to identify, measure, aggregate and manage our risks effectively. We manage risk through a framework of principles, organizational structures as well as measurement and proactive monitoring processes that are closely aligned with the activities of our group divisions and our strategy. We have a robust risk governance structure and experienced risk team. The importance of strong risk management and the continuous need to refine the practice became particularly evident during the financial crisis. The following key principles underpin our approach to risk management: - Our management board provides overall risk management supervision over our consolidated group. - We manage credit, liquidity, operational and compliance risks in a coordinated manner at all relevant levels within our organization. - Our supreme risk committee is responsible for management and control of aforementioned risks across our consolidated group. As part of our business activities, we face a variety of risks, the most significant of which are described further below in dedicated sections, starting with credit risk. Credit Risk Credit risk arises from all transactions where actual, contingent or potential claims against any counterparty, borrower or obligor exist. Credit risk is managed through a framework that sets out policies and procedures covering the measurement and management of credit risk. There is a clear segregation of duties between transaction originators in the ANNUAL REPORT 2011-12 businesses and approvers in the risk function. In 2011 we focused on credit rating of our customers. Operational Risk Operational risk is the risk arising from our potential for incurring losses in relation to employees, contractual specifications and documentation, technology, infrastructure failure and disasters, external influences and customer relationships. Operational risk may occur anywhere in the corporation, not solely in operations functions, and its effects may extend beyond financial crisis. Basel II requires banks have operational risk management processes to assess and measure operational risk exposures. We seek to minimize our exposure to operational risk. Operational risk exposures are managed through a consistent set of management processes that drive risk identification, assessment, control and monitoring. Liquidity Risk Liquidity risk is the risk arising from our potential inability to meet all payment obligations when they come due or only being able to meet these obligations at excessive costs. It is our policy to maintain adequate liquidity at all times, and hence to be in a position to meet obligations as they fall due. We manage liquidity risk both on a short-term and medium-term basis. In the short term, our focus is on ensuring that the cash flow demands can be met where required. In the medium term the focus is on ensuring that the balance sheet remains structurally sound and aligned to our strategy. Compliance Risk Compliance risk is the risk posed by the failure to manage regulatory, legal and ethical issues that could result in monetary damages, losses or harm to our reputation or image. We approach compliance risk management on an enterprise and line of business levels. The elements of a compliance program provides the framework for the compliance risk. This framework includes a common approach to commitment and accountability, policies and procedures, controls and supervision, regulatory change management, and reporting. BANK MASKAN Combating Money Laundering 36 37 I n line with the guidelines of the Central Bank of Iran, Bank Maskan has created an Anti – Money Laundering Committee. The members are senior managers drawn from various departments across the Bank, in order to provide a multi – disciplinary approach. The skill sets drawn upon include knowledge of credit analysis, legal and regulatory issues, operations and technology as well as products and services. presenting unacceptable risk or being in violation of anti – money laundering laws and regulations. Generally, the anti – money laundering policy of Bank Maskan is designed to ensure that all employees and businesses of the Bank are well informed with respect to their customers and the nature of the transactions processed through their accounts. In this context, Bank Maskan took the following measures during 2011: The Committee is responsible: • For investigating accounts identified through internal or external information or by the Bank’s monitoring systems as engaging in unusual or suspicious activity; • For recommending new and modified anti – money laundering procedures and policies; • For terminating account relationships suspected of being inconsistent with, or • Declaration of rules and regulations about anti – money laundering, issued by the Central Bank of Iran and the Ministry of Economic Affairs and Finance to the Bank’s network; • Designing and holding several related training courses and workshops within the Bank; Combating Money Laundering ANNUAL REPORT 2011-12 • Ensuring observance regarding customer identification (KYC), obtaining and verifying information and record retention; • Investigation of accounts identified through internal or external information or by the Bank’s monitoring systems as engaging in unusual or suspicious activity; • Termination of account relationships suspected of being inconsistent with, or presenting unacceptable risk or being in violation of anti – money laundering laws and regulations; • Ensuring observance regarding customer identification (“Know Your Customer” principles), obtaining and verifying information and record keeping. It is incumbent upon the relationship manager to perform the requisite KYC due diligence involved in a new customer relationship. The policies also address the significance of thorough KYC procedures and monitoring of foreign correspondent bank relationships; • Protecting the reputation and integrity of the Bank. Furthermore, internal policies define the responsibility of each department within the Bank to perform its own assessment of risk to money laundering activities, and to develop risk – based policies and procedures taking into consideration its services, customer characteristics and industry risk. Each department’s policies and procedures contain a system of internal controls to provide for proper record keeping and reporting of suspected money laundering activities, which is reviewed and updated annually or as appropriate. BANK MASKAN 38 39 International Banking Activities T he International Affairs Division started operation in 1993, considering the necessity of global expansion. Soon, many branches were equipped and prepared for offering international banking services. As a result of offering continuous and high quality services, many customers have been attracted to our international services. Bank Maskan is a well – known bank internationally because of its on – time paybacks. It furnishes all types of SWIFT transactions, brokerage services, letters of credit, forex, letters of guarantee, import and export financing and other international transactions. During 2011, the Bank’s presence in the international market and its international transactions notably grew. Moreover, Bank Maskan expanded its relations with correspondent banks mainly in Europe, Middle ANNUAL REPORT 2011-12 East and East Asia, and increased the number of Forex branches to 73 by end of the year. Bank Maskan aims at development of its global activities. Consequently plans for improvement of hardware infrastructures and software are under implementation. In addition, various training programs are offered and presented to further enhance staff knowledge based on the international banking aspect and promote the Bank’s services. A short description of all international services offered by Bank Maskan is presented below: Import Letters of Credit With assistance of the SWIFT system, Bank Maskan issues import letters of credit for importers within maximum one day. Depending on the track record of the client and the volume of his activities, the advance payment requested by Bank Maskan for the letter of credit is between 0 and 100 percent of its value. Importers, including producers and traders, have also access to L/C refinancing lines concluded between Bank Maskan and foreign banks. Export Letters of Credit Foreign currency branches of Bank Maskan provide a complete range of services related to export letters of credit (advising, payment, etc.). Under the relevant local regulation these branches also provide Rial facilities to exporters who need to fulfil their obligations against L/Cs. Facilities to Importers Bank Maskan issues sight and deferred (up to 12 months) letters of credit with the lowest possible advance payment. Moreover, as an alternative to the opening of deferred letters of credit, qualified importers enjoy access to refinancing in the context of refinance framework contracts Bank Maskan has signed with foreign banks. BANK MASKAN Facilities to Exporters Bank Maskan allocates facilities to exporters in order to encourage non – oil export in the following ways: • Pre – export facilities to finance engineering, procurement or production related to the export of goods and technical services; • Post – export facilities, to provide bridge financing for deferred payment by the foreign party for purchased goods and technical services. In case of issuance of an irrevocable letter of credit, Bank Maskan provides facilities (in the equivalent amount in Rial) of up to 90% of the value of the exported product or service. In all other cases, the Bank finances up to 70% of the export value. Letters of Guarantee 40 41 Bank Maskan issues the following types of forex denominated guarantees: • Tender Guarantee and Bid Bond; • Good Performance Bond; • Advance Payment Guarantee; • Retention Money Guarantee. Foreign Currency Accounts Bank Maskan opens foreign currency accounts in the name of legal or natural persons based on the following terms: 1. Denominated in EUR, USD, GBP, JPY, CHF, AED, CAD, KRW, CNY, TRY and QAR. 2. Applicants need to satisfy the general conditions for opening Rial accounts The following are major types of Forex accounts offered by the Bank: • “Qarz – al – Hassaneh foreign currency savings account”, with a minimum balance of US$ 100 or equivalent; • “Qarz – al – Hassaneh foreign currency current account”, with a minimum balance of US$ 1,000 or equivalent; • “Foreign currency term deposit account”, with a minimum balance of US$ 1,000 or equivalent . Bank Maskan is also linked to the Reuters Dealing System and therefore able to adjust its competitive forex deposit and lending rates to latest market developments. Foreign Currency Payment Order With assistance of the SWIFT system and its network of correspondent banks, Bank Maskan effects in a timely and secure manner worldwide foreign currency payment orders. The service includes: • Issuance of foreign currency P/Os originating from foreign currency accounts, up to account balance; • Remittance of foreign currency P/Os amounts to individual’s foreign currency account; • Disbursement of banknotes to beneficiary of inward foreign currency P/Os; • Purchase of foreign currency P/Os and conversion into Rial; Conversion of the currency of P/Os into other acceptable currencies, at the request of the client; Foreign Currency Exchange Services Bank Maskan purchases and sells at the floating rate, announced by the Central Bank of Iran the following currencies: EUR, USD, GBP, JPY, CHF, AED, KRW, TRY and CNY. The Bank, purchases without limit, foreign currencies received via the international banking system, including foreign currency P/ Os, and other valid transfer tools as well as the balance of foreign currency accounts. Selling of foreign currencies to other persons is effected according to related regulations of the Central Bank of Iran. Foreign Exchange Dealing Bank Maskan utilizes its Reuters Dealing System to trade with banks around the world in foreign exchange. Correspondent Banking Bank Maskan has entered into correspondent banking agreements with first class banks in all parts of the world, covering all foreign ANNUAL REPORT 2011-12 currencies serviced by the Bank. Many of these agreements also include standby inter – bank credit lines or refinancing framework agreements to provide financial facilities at competitive prices to Iranian importers and exporters. At the request of its clients, the Correspondent Banking Department also translates account statements into English. Free Trade Zone Activities Iran’s Free Trade Zones are governed by its own set of banking and foreign exchange regulations, which are more liberal than in the Iranian mainland. In 2002 Bank Maskan established specialized branches in Kish and Qeshm Free Trade Zones to offer related enhanced services to its customers. The Bank’s branches in the Free Trade Zones: • Buy and sell foreign currency without limitation at the market rate; • Issue domestic and international P/Os at client’s request without limitation; • Issue import letters of credit; • Open various types of foreign currency accounts. BANK MASKAN 42 43 Information Technology & E – Banking Services T oday’s emergence of new technology is a key element in the approach of the banks toward organizing their business. In this context, the banking industry has experienced a high rate of growth in electronic banking in recent years. Bank Maskan, therefore, has employed state – of – the – art technology at the heart of its operations to improve customer satisfaction and profitability. In recent years, Telephone banking, Short Messaging System (SMS) banking, Internet banking and debit (cash) cards are available to the Bank’s customers with the convenience of ATMs being operational at most branches. These facilities remarkably reduce the need of customers to visit the branch, saving time for the customers and cost and work load for Bank Maskan, ultimately resulting in higher customer satisfaction. In addition, the IT Department of the Bank has managed various projects and initiatives including implementation of a new comprehensive banking software, expansion of internet banking and electronic services (card services), and updating hardware and network systems. Moreover, other software and projects have been implemented in order to further improve the Bank’s electronic infrastructure systems. Following its commitment to sustainable development, the Bank has furthered planned for other development programs, some of which have already started or been launched. At the top of these plans is further development of internet banking product and services. Expansion of Network Operating Center (NOC) and Security Operating Center, installation of housing and real estate intelligent identity system, expansion of SATNA and SHETAB services, strengthening relations with Bahrain, Qatar and Kuwait banking networks, launching e – learning and office automation plans are other part of our plans, through which we foresee a bright outlook in offering convenient and comfortable services to all customers. ANNUAL REPORT 2011-12 BANK MASKAN Human Resources and Training B ank Maskan recognizes that its success is entirely relied upon the devotion, resourcefulness, enthusiasm, and professionalism of its people; therefore the Bank gives great importance to securing high caliber personnel among university and industry elites, and appropriates many resources toward finding the best people. On March 19, 2012, Bank Maskan employed a total of 11,882 staff, of which 3,021 were headquarter – based. The remaining 8,861 employees were working in 1,214 branch offices across the country. The following chart shows the educational background of Bank Maskan’s employees: 44 45 Educational background of Bank Maskan’s employees ANNUAL REPORT 2011-12 BANK MASKAN Believing that training is a long – term investment toward achieving the Bank’s goals, the Bank has a strategic viewpoint in training its personnel. This also implies that all training activities require being in line with the Bank’s major goals and policies. Hence the Training Department considers the following goals for training of staff: • Improvement in productivity of the staff and their readiness for promotion; • Development of personnel’s professional skills and general know – how; • Improvement of decision making ability especially on the managerial level; • Integrating staff spirit with organizational goals and objectives; • Achieving Bank’s main objectives; • Increasing job satisfaction as well as motivation of the employees. IT and e – banking, international banking, marketing and customer relations, commercial contracts, and foreign languages were among the main areas of concentration in 2011 training strategy of the Bank. Bank Maskan held 1,920 training courses for 97,170 trainees, classified under General Courses, Technical Courses, Professional Courses and Managerial Courses. In 2011 training hours offered per capita increased by nearly 2%. 46 47 Year Number of Staff Courses Trainees Person/Hours Of Training Training Hours per Capita 2009 11,017 1,935 48,555 905,334 82.2 2010 10,860 1,626 47,977 929,676 85.6 2011 11,882 1,920 97,170 1,039,318 87.5 2011 Training Courses ANNUAL REPORT 2011-12 Research & Development Center T he R&D center was established in 2004. It aims at conducting research and surveys to find solutions for existing problems and to use potential opportunities. The main objectives of the Center can be listed as promoting employees’ knowledge, customizing modern banking technology for the Bank, research and study on generating new know – how and finally utilizing the proposals and ideas of analysts and experts. R&D Center consists of 5 main committees and groups in which it conducts various studies and projects to improve the Bank’s performance in all operational and financial aspects. All committees are committed to not only design and conduct internal research projects, but also to support preferable academic/industrial research proposal as well as PhD and Master degree dissertations, related to the Bank’s fields of interest or requirement. More than 100 research and development projects were ratified or in – progress during 2011. Housing Investment Company Chairman of the Board & Managing Director Board Member Proposals Council Head of Research & Development Center Proposals Deputy Proposals Arrangement Group Research Supreme Council Proposals Council Archive & Office Affairs Proposals Arrangement Group Organization & HR Committee Group Economics, Marketing &Modern Services Group Finance Committee Organization & HR Group Economics, Marketing & Modern Services Committee Finance Group Resource Provision & Allocation Committee Supreme Research Council’s Executive Group Construction & Housing Committee BANK MASKAN Major Subsidiaries Housing Investment Company H ousing Investment Company is one of the largest and most active groups in the country’s construction industry. The company was established on May 1990 and registered by number 78828 to meet the needs of customers of Bank Maskan. Since operations, 59,288 residential units in 315 projects invested by company started, and reached 40,605 housing units in operation. Moreover, in the construction of commercial complexes, offices, educational and highway construction, water transmission lines and land preparation, significant activities have been done. The company has 16 subsidiaries. Housing Investment Company’s subsidiaries are spread out in 28 provinces and 36 cities of the country. This company currently has about 18,531 residential units and approximately 40,000 residential units under construction at the design stage. 48 49 The company has two hundred billion Rls registered capital and from year 2003 was converted to public company and in 2004 has been accepted in Tehran exchange. The company has ISO 9001:2008 certification. Company’s processes at the first time were analyzed according to the standard of the documentation in 2003. In the year 2004 corporate restructuring seemed necessary and based on that the business process re-engineering project was started in 2006 and all the processes according to the organization’s mission and strategies were examined. In this project, it was decided to focus on changing the company’s activities from a large, bureaucratic, and single-activity base, to the holding, semi-centralized structure and become active in different markets. So, the Housing Investment Company changed into holding company with 16 subsidiaries. Housing Investment Company as master of mass construction, with 22 years of experience in the production of residential, office and commercial projects preparation, highway and water pipeline, has 16 active subsidiaries in its value chain. Investment and Partnership Property management and Estate and Marketing and sales services Housing Investment Company Manufacturing Supplying and providing, equipments and machineries Design Management and Consulting ANNUAL REPORT 2011-12 Housing Investment Company Project BANK MASKAN Company’s Activities domain Pass on the financial performance of year 2011 • Continuation of development activities in the framework of the national plan to Mehr housing project, especially its self- ownership plan. • Increase in luxurious, administrative and top projects • Continuation of Scientific Management of Housing Investment Company’s brand • Diversifying financing methods through Sokok funds, land and building funds, and pre-sale and contracts for civil partnerships • Review and implementation of BSC based strategies • Increasing the part of collaborative projects in the company’s revenue portfolio • participating in global markets Production statistics Comparison schedule of ongoing projects in the years 2007 to 2012 is as below: 2007 2008 2009 2010 2011 2012 Number of Projects 49 67 57 53 60 68 Number of units 7,145 8,281 8,634 8,334 12,161 18,531 Total Foundation 985,230 1,156,169 1,272,277 1,190,974 1,549,779 2,366,636 50 51 Number of Foundation Total Foundation Diagram Development of company’s executive activities in Mehr housing Mehr housing project is proposed as a major national project in the country. However, the Mehr housing project can not be viewed as one-dimensional, but also affects different aspects of the implementation of major national projects. So, It’s important to participate in this great national project. In order to continue the activities that started in 2010, in 2011 construction of 3,500 units Mehr housing projects at Pardis, phase 2 Imam Sadiq Arak, Ahvaz Oil, Pounak Zanjan have been started. A total of 12,300 housing units currently running in the form of Mehr housing projects in various cities, including Pardis, Hashtgerd, Arak, Mashhad, Isfahan and Ahvaz and is expected that the delivery of the Mehr housing units to the applicants of the company starts in ANNUAL REPORT 2011-12 the first half of 2012. Selected Consolidated Financial Information of Housing Investment Company A. Financial Performance Net Revenues Operational Profit Net Profit 2011-2012 Million-RLS 4,077,644 957,522 892,061 2010-2011 Million - USD Million-RLS 333 1,955,572 78 485,288 73 546,600 Million - USD 189 47 53 2011-2012 Million-RLS 7,749,823 4,484,320 3,265,504 2010-2011 Million - USD Million-RLS 633 6,152,237 366 3,577,965 267 2,574,272 Million - USD 594 345 248 B. Financial Position Total Assets Total Liabilities Total Shareholders’ Equity • Bank Maskan Investment Management Company (Public Joint Stock) Bank Maskan Investment Management Company (BMIMC) was established in 1975 in Tehran. This company is a wholly owned subsidiary of Bank Maskan. On March 19, 2012 its registered capital amounted to 1 billion Rls (US$ 81,700). BMIMC offers full brokerage, asset management and investment banking advisory services. As a high profile brokerage company, BMIMC has been on a solid operational and financial track in recent year. All key performance indicators of the company such as total assets (Rls 6,471,970 million – US$ 528.7 million), operating revenues (Rls 966,539 million – US$ 78.9 million), as well as net profit (Rls 950,548 million – US$ 77.6 million) have been ascending in the meanwhile. • Bank Maskan Human Resource Supply & Support Services Company (Private Joint Stock) Bank Maskan Support Services Company (BMSSC) was established in 2003 in Tehran. This Company is a wholly owned subsidiary of Bank Maskan. On March 19, 2012 its registered capital amounted to 100 million Rls (US$ 8,700). BMSSC offers recreational, sport, healthcare and welfare services and facilities to all members of Bank Maskan and its affiliates. Total assets and net profit of the company are amounted to 64 billion Rls (US$ 5.22 million) and 13,026 million Rls (US$ 1.06 million) respectively, by end of financial year. • Navaco Company (Private Joint Stock) Navaco Company was established in 1976 in Tehran, as a wholly owned subsidiary of Bank Maskan. On March 20, 2011 its registered capital amounted to 121.1 billion Rls (US$ 9.9 million). Navaco is Information Technology arm of Bank Maskan, active in conducting researches, designing, and giving strategic plans in the field of IT, as well as producing network security systems and support softwares. Total assets and revenues of the company are amounted to 224.460 million Rls (US$ 18.33 million) and 108,001 million Rls (US$ 8.8 million) respectively, in 2011. BANK MASKAN • Tehran – Pardis Freeway Company (Private Joint Stock) Tehran – Pardis Freeway Company was established in 2000 in Tehran as a Public Joint Stock Company. The Company’s registered capital currently stands at Rls 1,200 million (US$ 98,000). This company is in charge of construction, maintenance and operation of Tehran Pardis freeway. After registration, an agreement was signed between the Ministry of Roads and Transportation, as the client, and Tehran – Pardis Freeway Company, as the contractor, in May 2, 2001. According to the agreement, the project funding comes 80% from the Company and 20% from the Ministry. Total assets and net profit of the company are amounted to 2.245.144 million Rls (US$ 183.4 million) and 1,677 million Rls (US$ 0.14 million) respectively, by end of 2011 financial year. • Firoozabad Automated Brick Industries (Private Joint Stock) Firoozabad Automated Brick Industries (FABI) was established in 1983 in Tehran. This Company is also a wholly owned subsidiary of Bank Maskan. On March 19, 2012 its registered capital amounted to 5,000 million Rls (US$ 408,000). FABI operates automated production lines for bricks and other construction materials. The net profit figure of FABI stood at 11,266 million Rls (US$ 920,000) by the 2011. • Pasokhgou Exchange Company 52 53 Pasokhgou Exchange Company was established in 2009 in Tehran as a wholly owned subsidiary of Bank Maskan. On March 20, 2011 registered capital of the Company amounted to 20,000 million Rls (US$ 1.6 million). According to its Article of Association, Pasokhgou is the official exchange company of Bank Maskan. Its main fields of activity include cash and on remittance transactions over various foreign currencies, gold, and silver; all complying with the rules and regulations of the Central Bank of Iran. The company has tripled its net profit to 7,282 million Rls (US$ 595,000) from the date of incorporation. ANNUAL REPORT 2011-12 INDEPENDENT AUDITOR’S REPORT BANK MASKAN 54 55 INDEPENDENT AUDITOR’S REPORT Introduction 1 This organization have audited the consolidated financial statements of Bank Maskan which comprise the consolidated balance sheet as at March 19, 2012, and the consolidated income statement, consolidated statement of comprehensive income and consolidated cash flow statement for the year then ended, and a summary of significant accounting policies and other explanatory notes. Directors’ responsibility for the financial statements 2 The directors are responsible for the preparation of these financial statements in accordance with accounting standards. This responsibility includes designing, implementing and maintaining internal control relevant to the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Auditor’s responsibility 3 This organization’s responsibility is to express an opinion on these financial statements based on Standards on Auditing. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance as to whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and true and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the ANNUAL REPORT 2011-12 entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the directors, as well as evaluating the overall presentation of the financial statements. This organization believes that audit evidences that have been obtained is sufficient and appropriate to provide a basis for our qualified audit opinion. Basis for qualified opinion 4 Under Article 31 of the Statute of pension and disability fund of banks, the present value of future obligations to fund, should be calculated at least every three years and deficit of each Bank after approval of the General Assembly should be funded from the budget of the bank. Three-year calculation period finished at the end of 2011, but the results calculated according to the actual criterions and Bank’s share of the deficit, has not been announced to date. Evidences show that additional reserve, more than the amount stated in the financial statements is necessary, but the amount of the adjustment required will be subject to declaration of the fund. Qualified opinion 5 In the opinion of this organization, except for the effect of the matter described in the paragraph 4, the consolidated financial statements of the Bank Maskan and of the Group for the year ended at March 19, 2012 are prepared, in all material respects, in accordance with Generally Accepted Accounting standards. Aguest 19, 2012 State Audit Organization Forough Rashtchian Farhad Panahi BANK MASKAN Bank Maskan Consolidated Balance Sheet March 19, 2012 Assets Cash Claims from the Central Bank Claims from Banks and Credit Institutions Loan Granted and Claims from the Public Sector Loan Granted and Claims from the Private Sector Term Letters of Credit Debtors Participation Bonds Investments and Partnerships Current Contracts Fixed Assets Other Assets Total Assets Customers’ Commitments Managed Funds Total 56 57 March 19, 2012 IRR Million USD Million March 19, 2011 IRR Million USD Million 2,894,573 14,671,090 19,080,924 26,096,933 540,413,644 14,074,518 397,992 4,391,754 2,593,408 33,084,037 10,815,972 668,514,845 109,243,450 356,214 109,599,664 236.48 1,198.62 1,558.90 2,132.10 44,151.44 1,149.88 32.52 358.80 211.88 2,702.94 883.66 54,617.23 8,925.12 29.10 8,954.22 2,886,974 11,375,537 16,357,096 9,290,359 362,639,309 8,281,574 579,212 4,073,791 3,077,261 9,670,949 6,150,909 434,382,971 133,549,013 434,207 133,983,220 280.56 1,105.49 1,589.60 902.85 35,241.77 804.81 56.29 395.90 299.05 939.84 597.75 42,213.92 12,978.47 42.20 13,020.67 321,879,657 18,045,229 127,635 24,394,845 44,228,509 130,937,876 4,734,695 33,400,020 52,401,034 1,053,017 291,171 631,493,688 26,297.36 1,474.28 10.43 1,993.04 3,613.44 10,697.54 386.82 2,728.76 4,281.13 86.03 23.79 51,592.62 152,131,416 18,360,232 3,028,031 22,901,735 48,494,185 108,047,362 1,771,578 17,573,608 47,857,751 872,287 691,409 421,729,594 14,784.33 1,784.27 294.27 2,225.62 4,712.73 10,500.19 172.16 1,707.83 4,650.88 84.77 67.19 40,984.25 7,776,457 180,255 3,098,165 112,869 22,958,677 51,886 0 1,621,270 35,799,579 1,221,578 37,021,157 668,514,845 109,243,450 356,214 109,599,664 635.33 14.73 253.12 9.22 1,875.71 4.24 0.00 132.46 2,924.80 99.80 3,024.60 54,617.23 8,925.12 29.10 8,954.22 7,776,457 _ 2,839,779 50,023 _ 51,886 330,092 716,571 11,764,808 888,569 12,653,377 434,382,971 133,549,013 434,207 133,983,220 755.73 _ 275.97 4.86 _ 5.04 32.08 69.64 1,143.32 86.35 1,229.67 42,213.92 12,978.47 42.20 13,020.67 Liabilities Due to the Central Bank Due to Banks and Credit Institutions Due to foreign Banks for Letters of Credit Demand Deposits Saving Accounts Term Deposits Other Deposits Other Liabilities & Provisions Three Years Participation Bond of Bank Maskan Reserve for work termination benefits Items in Transit Total Liabilities Shareholders’ Equity Share Capital Reinvestment of Subsidiaries Legal Reserve Capital Reserve and Funds Transferable to Capital Revaluation Surplus Exchange Rate Fluctuations Result Profit (Loss) from Interchange of Forex Assets and Liabilities Accumulated Profit (Loss) Total Bank Shareholders’ Equity Minority Interest Total Shareholders’ Equity Total Liabilities & Shareholders’ Equity Customers’ Commitments Managed Funds Total ANNUAL REPORT 2011-12 Bank Maskan Consolidated Income Statement For The Fiscal Year Ended to March 19, 2012 2011-2012 IRR Million USD Million 2010-2011 USD Million IRR Million Revenues from Joint Investment Profit and Interest on Islamic Contracts Net Income from Services Other Revenues Total Revenues from Joint Investment Depositors’ Profit Cost of Goods Sold and Services Rendered Net Profit Paid to Depositors Bank’s Profit Revenues from Own Investments Profit and Interest Receivable Fees & Commissions Other Revenues Total Revenues from Own Investments Total Revenues Expenses Interest Paid Fees & Commissions Paid General Expenses Other Expenses Total Expenses Earning before Tax Taxes Net Profit Minority Interest 53,702,379 8,999,497 697,438 63,399,314 )23,882,520( )7,230,046( )31,112,566( 32,286,748 4,387.45 735.25 56.98 5,179.68 )1,951.19( )590.69( )2,541.88( 2,637.81 30,473,663 2,822,292 693,114 33,989,069 )16,989,983( )2,108,384( )19,098,367( 14,890,702 2,940.34 272.32 66.88 3,279.53 )1,639.33( )203.43( )1,842.76( 1,436.77 54,860 1,431,625 1,374,700 2,861,185 35,147,933 4.48 116.96 112.31 233.76 2,871.56 31,574 829,386 986,387 1,847,347 16,738,049 3.05 80.03 95.17 178.25 1,615.02 )20,246,772( )966,887( )10,823,061( )473,471( )32,510,191( 2,637,742 )216,484( 2,008,009 413,249 )1,654.15( )78.99( )884.24( )38.68( )2,656.06( 215.50 )17.69( 164.05 33.76 )7,448,197( )336,608( )7,757,978( 714,823 )14,827,960( 1,910,089 )850,372( 835,611 224,106 )718.66( )32.48( )748.55( 68.97 )1,430.72( 184.30 )82.05( 102.25 21.62 BANK MASKAN Bank Maskan Consolidated Statement of Accumulated Profit For The Fiscal Year Ended to March 19, 2012 2011-2012 IRR Million USD Million IRR Million USD Million Net Profit 2,008,009 164.05 835,611 102.25 Accumulated Profit at the Beginning of the Year 1,070,744 87.48 1,973,662 190.43 Prior Year Adjustments )354,173( )28.94( )67,319( )6.50( 716,571 58.54 1,906,343 183.93 Allocable Profit 2,724,580 222.60 2,741,954 286.18 Profit Allocation: Legal Reserve Recapitalization of the Bank Recapitalization of Subsidiaries )260,065( 0 )180,255( )21.25( 0 )14.73( )201,289( )709,800( 0 )19.42( )68.49( 0 )1,225( )0.10( )2,625( )0.25( )62,845( )504,390( )5.13( )41.21( )12,514( )926,228( )1.21( )89.37( )597,308( )48.80( )432,792( )41.76( 0 )1,612( )598,920( 0 )0.13( )48.93( )90.14( 132.46 19.46 )664,040( )2,323( )64.07( )0.22( )106.05( )195.42( 69.14 18.47 Accumulated Profit at the Beginning of the Year – Adjusted 58 59 2010-2011 Taxable income of Low-income indi� 5%% viduals’ Housing Funds Transferable to Capital Subtotal Dividends Payable to the Government Ratified Dividends Bonus of Board of Directors Sub Total Sub Total Accumulated Profit at the end of the Year Minority Interest )1,103,310( 1,621,270 238,186 )1,099,155( )2,025,383( 716,571 191,408 Consolidated Statement of Comprehensive Income 2011-2012 USD Million IRR Million 2010-2011 USD Million IRR Million Net Profit 2,008,009 164.05 835,611 102.25 Revaluation Surplus 22,958,677 1,875.71 _ _ )330,092( )26.97( 79,427 7.66 24,636,594 2,012.79 915,038 109.91 )354,173( )28.94( )67,319( )6.50( 24,282,421 1,983.86 847,719 103.42 401,446 32.80 215,163 20.76 Exchange Rate Fluctuations Profit Comprehensive Income Prior Year Adjustments Recognized Comprehensive Income from Previous Year Minority Interest ANNUAL REPORT 2011-12 Bank Maskan Consolidated Cash flow Statement For The Fiscal Year Ended to March 19, 2012 2011-2012 IRR Million USD Million 2010-2011 IRR Million USD Million Operating Activities: (143,568,761) (11,729.47) (93,263,413) Dividends Payable to the Government Dividends Received Interest Paid for Financing (852,793) 332,135 (313,791) (69.67) 27.14 (25.64) (284,809) 323,745 (2,018,444) Net Cash Inflow(Outflow) From Investment Return And Interest Paid for Financing (834,449) (68.17) (1,979,508) (190.99) (423,097) (475,653) (45.89) Cash Payment for Purchasing Investments and Legal Participations (317,963) (25.98) (736,190) (71.03) Cash Received from Investment Sales 154,088 12.59 207,423 20.01 (2,014,240) (164.56) (1,487,943) (143.57) 107,146 8.75 142,273 13.73 (2,070,969) (169.20) (1,874,437) (180.86) (146,897,276) (11,966.84) (97,593,011) (9,416.53) (1,998,646) 152,669,411 458,000 (163.29) 12,472.99 37.42 50,498,646 50,469,730 17,860,512 4,872.40 4,869.61 1,723.28 (512,168) (41.84) (21,351,045) (2,060.07) 150,616,597 12,305.28 97,477,843 9,405.22 3,719,321 (14,540) 3,704,781 4,619,806 8,324,587 650,000 303.87 (1.19) 302.68 377.44 680.11 53.10 (115,168) 5,377 (109,791) 4,729,597 4,619,806 0 (11.11) 0.52 (10.59) 456.34 445.75 0.00 Net Cash Translation (8,998.79) Return on Investment: (27.48) 31.24 (194.75) Income Tax: Cash paid for Income Tax Investment Activities: Cash Payment for Purchasing, Constructing & Completing of Fixed Tangible Assets Cash Received from Fixed Tangible Assets Sales Net Cash flow(Outflow) from Investment Activities Net Cash flow(Outflow) before Financing Activities Financing Activities: Facilities Received from Central Bank Line of Credit Received from Central Bank Facilities Received from other Banks Reimbursement of Facilities from other Banks Net Cash Inflow(Outflow) from Financing Activities Net Cash Inflow(Outflow) Exchange Rate Fluctuations Profit Net Cash Increase (decrease) during the year Cash Balance at the beginning of the year Cash balance at the end of the year Non – Cash Transactions BANK MASKAN Bank Maskan Balance Sheet March 19, 2012 Assets Cash Due from the Central Bank Due from Banks and Credit Institutions Loans Granted and Due from the Public Sector Loans Granted and Due from the Private Sector 60 61 Term Letters of Credit Debtors Participation Bonds Investments and Partnerships Fixed Assets Other Assets Total Assets Customers’ Commitments Managed Funds Total Liabilities Due to the Central Bank Due to Banks and Credit Institutions Due to foreign Banks for Letters of Credit Demand Deposits Saving Accounts Term Deposits Other Deposits Other Liabilities & Provisions Three Years Participation Bond of Bank Maskan Reserve for work termination benefits Items in Transit Total Liabilities Shareholders’ Equity Share Capital Legal Reserve Capital Reserve and Funds Transferable to Capital Revaluation Surplus Exchange Rate Fluctuations Result Profit (Loss) from exchange of Foreign Assets and Liabilities )Accumulated Profit (Loss Total Shareholders’ Equity Total Liabilities & Shareholders’ Equity Customers’ Commitments Managed Funds Total March 19, 2012 IRR Million USD Million 2,827,377 230.99 14,671,090 1,198.62 19,080,924 1,558.90 26,096,933 2,132.10 542,815,087 44,347.64 14,554,782 1,189.12 397,992 32.52 1,005,883 82.18 31,381,044 2,563.81 10,025,487 819.08 662,856,599 54,154.95 109,243,450 8,925.12 356,214 29.10 109,599,664 8,954.22 March 19, 2011 IRR Million USD Million 2,839,757 275.97 11,375,537 1,105.48 16,357,096 1,589.60 9,290,359 902.84 364,855,729 35,456.99 8,281,574 804.81 579,212 56.29 1,005,883 97.75 8,457,280 821.89 8,954,934 870.25 431,997,361 41,981.87 133,549,013 12,978.41 434,207 42.20 133,983,220 13,020.60 321,879,657 17,238,435 127,635 22,144,731 44,229,607 131,068,549 4,736,458 32,555,757 52,547,344 1,006,830 291,171 627,826,174 26,297.36 1,408.37 10.43 1,809.21 3,613.53 10,708.21 386.97 2,659.78 4,293.08 82.26 23.79 51,292.99 152,131,416 18,063,300 3,028,031 21,716,612 48,500,957 108,158,173 1,771,578 17,571,846 47,873,751 833,547 691,409 420,340,620 14,784.26 1,755.41 294.27 2,110.44 4,713.36 10,510.90 172.16 1,707.65 4,652.41 81.00 67.19 40,849.06 7,776,457 2,946,633 635.33 240.74 7,776,457 2,722,643 755.72 264.59 112,845 9.22 50,000 4.86 22,958,677 51,886 1,875.71 4.24 _ 51,886 _ 5.04 0 0.00 330,092 32.08 1,183,927 35,030,425 96.73 2,861.96 725,663 11,656,741 70.52 1,132.81 662,856,599 54,154.95 431,997,361 41,981.87 109,243,450 356,214 109,599,664 8,925.12 29.10 8,954.22 133,549,013 434,207 133,983,220 12,978.41 42.20 13,020.60 Bank Maskan ANNUAL REPORT 2011-12 Bank Maskan Income Statement For The Fiscal Year Ended to March 19, 2012 2011-2012 USD Million IRR Million 2010-2011 USD Million IRR Million Revenues from Joint Investment Profit and Interest on Islamic Contracts Other Revenues Total Revenues from Joint Investment Depositors’ Profit Net Profit Paid to Depositors Bank’s Profit 54,049,337 406,299 4,415.80 33.19 30,675,347 960,961 2,959.80 92.72 54,455,636 4,448.99 31,636,308 3,052.52 )23,913,279( )23,913,279( 30,542,357 )1,953.70( )1,953.70( 2,495.29 )17,022,913( )17,022,913( 14,613,395 )1,642.51( )1,642.51( 1,410.02 54,860 1,431,625 1,184,000 2,670,485 33,212,842 4.48 116.96 96.73 218.18 2,713.47 31,574 829,386 846,071 1,707,031 16,320,426 3.05 80.03 81.64 164.71 1,574.72 )20,040,038( )957,507( )10,627,873( )94,154( )31,719,572( 1,493,270 )149,638( 1,343,632 )1,637.26( )78.23( )868.29( )7.69( )2,583.78( 129.69 )12.23( 117.47 )7,367,860( )336,608( )7,610,076( 0 )15,314,544( 1,005,882 )826,440( 179,442 )710.91( )32.48( )734.28( 0 )1,477.67( 97.06 )79.74( 17.31 Revenues from Own Investments Profit and Interest Receivable Fees & Commissions Other Revenues Total Revenues from Own Investments Total Revenues Expenses )Interest Paid(depositors excluded Fees & Commissions Paid General Expenses Othere Revenues & Expenses Total Expenses Earning before Tax Taxes Net Profit BANK MASKAN Bank Maskan Statement of Accumulated Profit For The Fiscal Year Ended to March 19, 2012 2011-2012 USD Million IRR Million Net Profit Accumulated Profit at the Beginning of the Year Prior Year Adjustments Accumulated Profit at the Beginning of the Year – Adjusted Allocable Profit Profit Allocation: Legal Reserve Reinvestment of the Bank 62 63 Taxable income of Low-income 5% individuals’ Housing Funds Transferable to Capital Subtotal Dividends Payable to the Government Accumulated Profit at the end of the Year 2010-2011 USD Million IRR Million 1,343,632 1,068,303 )342,640( 117.47 87 )27.99( 179,442 1,951,465 )458,341( 17.31 188.29 )44.22( 725,663 59.29 1,493,124 144.07 2,069,295 176.75 1,672,566 161.38 )223,991( 0 )18.30( 0 )162,297( )709,800( )15.66( )68.49( )1,225( )0.10( )2,625( )0.25( )62,845( )288,061( )597,307( )5.13( )23.53( )48.80( )12,513( )887,235( )432,793( )1.21( )85.61( )41.76( 1,183,927 104.42 352,538 34.02 Consolidated Statement of Comprehensive Income 2011-2012 IRR Million USD Million 2010-2011 IRR Million USD Million Net Profit Revaluation Surplus Exchange Rate Fluctuations Profit Comprehensive Income Prior Year Adjustments 1,343,632 22,958,677 )330,092( 23,972,217 )342,640( 117.47 1,875.71 )26.97( 1,966.21 )27.99( 919,008 _ 79,427 998,435 )85,216( 88.67 _ 7.66 96.34 )8.22( Recognized Comprehensive Income from Previous Year 23,629,577 1,938.21 913,219 88.11 ANNUAL REPORT 2011-12 Bank Maskan Cash flow Statement For The Fiscal Year Ended to March 19, 2012 2011-2012 IRR Million USD Million 2010-2011 IRR Million USD Million Operating Activities: )144,578,882( )11,812.00( )93,835,314( )9,053.97( )852,793( 3,338 )156,328( )69.67( 0.27 )12.77( )284,809( 166,640 )1,982,427( )27.48( 16.08 )191.28( )1,005,783( )82.17( )2,100,596( )202.68( )374,026( )30.56( )453,004( )43.71( 0 0 )129,100( )12.46( )627,120( )51.24( )1,207,985( )116.55( 107,146 8.75 108,264 10.45 )519,974( )42.48( )1,228,821( )118.56( )146,478,665( )11,967.21( )97,617,735( )9,418.92( Facilities Received from Central Bank )1,998,646( Line of Credit Received from Central Bank 152,669,411 Facilities Received from other Banks 0 )492,758( )163.29( 12,472.99 0.00 )40.26( 50,498,646 50,649,730 17,790,000 )21,465,258( 4,872.40 4,886.98 1,716.48 )2,071.09( 150,178,007 12,269.45 97,473,118 9,404.76 3,699,342 )14,540( 302.23 )1.19( )144,617( 5,377 )13.95( 0.52 3,684,802 301 )139,240( )13.43( 4,572,589 373.58 4,711,829 454.62 8,257,391 674.62 4,572,589 441.19 650,000 53.10 0 0.00 Non Cash Translation Return on Investment: Dividends Payable to the Government Dividends Received Interest Paid for Financing Net Cash Inflow(Outflow) From Investment Return And Interest Paid for Financing Income Tax: Cash paid for Income Tax Investment Activities: Cash Payment for Purchasing Investments and Legal Participations Cash Payment for Purchasing, Constructing & Completing of Fixed Tangible Assets Cash Received from Fixed Tangible Assets Sales Net Cash flow(Outflow) from Investment Activities Net Cash flow(Outflow) before Financing Activities Financing Activities: Reimbursement of Facilities from other Banks Net Cash Inflow(Outflow) from Financing Activities )Net Cash Inflow(Outflow Exchange Rate Fluctuations Profit Net Cash Increase (decrease) during the year Cash Balance at the beginning of the year Cash balance at the end of the year Non – Cash Transactions BANK MASKAN Foreign Exchange Branches I nternational banking services relating to letters of credit, guarantees, foreign exchange and worldwide money transfers are carried out through the following branches: Tehran Central Branch Tehran Shahid Khoddami Branch Next to Sarhang Sakhaei, Ferdowsi Ave, Tehran, Iran Next to Homa Hotel, Opposite National Iranian Tel:+98 21 64 57 30 03-5 Housing Organization, Shahid Khoddami Ave, Vanak Fax: +98 21 66 70 14 34 Sq, Tehran, Iran Tel: +98 21 88 77 39 69 Fax: +98 21 88 79 87 55 64 65 Afriqa Shomali Branch Tajrish Branch Golshahr Blvd, Africa Ave, Tehran, Iran Tel: +98 21 22 02 68 50 Fax: +98 21 22 01 57 94 Close to Tajrish Sq, Vali Asr Ave, Tehran, Iran Tel: +98 21 22 75 35 95 Fax: +98 21 22 71 43 68 Ayatollah Kashani Branch Tohid Branch Next to Ferdows Blvd, Ayatollah Kashani Blvd, Tehran, Iran Tel: +98 21 44 08 96 55 Fax: +98 21 44 08 96 55 Northern Roudaki, Azadi Ave, Tehran, Iran Tel: +98 21 66 93 25 00 Fax: +98 21 66 93 25 00 Enqelab Branch Velenjak Branch Enqelab Sq, Azadi St, Tehran, Iran Tel: +98 21 66 90 00 53 Fax: +98 21 66 90 00 53 Tabnak St, Velenjak, Tehran, Iran Tel: +98 21 22 41 26 25 Fax:+98 21 22 42 53 97 Chahar rah Qanut Branch Yousef Abad Branch Qanut Junction, Shahid Kolah Douz Ave, Tehran, Iran Between Farhang and Kalantari, Asad Abadi Ave, Tel: +98 21 22 56 60 80 Tehran, Iran Fax:+98 21 22 55 13 90 Tel: +98 21 88 06 12 07 Fax: +98 21 88 06 12 07 Karimkhan Zand Branch Taleqani Branch Karimkhan Zand Ave, Shahid Hosseini St, Tehran, Iran Tel: +98 21 88 20 02 50 Fax: +98 21 88 20 02 89 Taleqani St, Before Mofatteh St, Tehran, Iran Tel: +98 21 88 84 14 56 Fax: +98 21 88 38 17 32 Ekhtiyarieh Shomali Branch Vali Asr Square Branch Next to Ghaffari Alley, Northern Ekhtiyarieh Ave, Tehran, Iran Tel: +98 21 22 58 02 60 Fax: +98 21 22 58 03 01 Opposite Damavand Hotel, Vali Asr Ave, Tehran, Iran Tel: +98 21 88 91 35 32-3 Fax: +98 21 88 89 72 27 Niavaran Branch Shohada Branch Opposite Jamaran St, Shahid Bahonar Ave, Tehran, Iran Next to Trafic Police Station, Hefdahe Shahrivar St, Tel: +98 21 22 81 86 27-9 Tehran, Iran Fax: +98 21 22 29 37 97 Tel: +98 21 33 78 15 64 Fax: +98 21 33 78 15 55 Mirdamad Branch Next to Southern Razan, Mirdamad Blvd, Tehran, Iran Tel: +98 21 22 91 40 03 Fax: +98 21 22 91 40 04 Ostad Motahari Gharbi Branch Opposite Tehran Grand Hotel, Motahari Ave, Tehran, Iran Tel: +98 21 88 91 62 82 Fax: +98 21 88 91 62 81 Shahrara Branch Shahrara Sq, Tehran, Iran Tel: +98 21 88 27 44 38 Fax: +98 21 88 27 44 39 Vanak Sq Branch Opposite Shahid Khodami St, Next to Sharifi St, Vanak Sq, Tehran, Iran Tel: +98 21 88 87 87 03 Fax: +98 21 88 67 85 08 ANNUAL REPORT 2011-12 Tehran Golestan – e – Pasdaran Branch Sa’adat Abad Branch Eastern Sarv St, Kadj Sq, Sa’adat Abad, Tehran, Iran Tel: +98 21 22 36 21 09 Fax: +98 21 22 06 44 88 No1307, Between 3rd and 4th Golestan, Pasdaran St, Tehran, Iran Tel: +98 21 22 76 08 52 Fax: +98 21 22 57 09 09 Sepahbod Gharani Branch Vali Asr – Tavanir Branch Sepahbod Gharani Ave, Ferdowsi Sq, Tehran, Iran Tel: +98 21 88 34 93 99 Fax: +98 21 88 84 21 61 Opposite Dey Hospital, Vali Asr Ave, Tehran, Iran Tel: +98 21 88 64 47 03 Fax: +98 21 88 64 47 03 Shahid Beheshti Branch Narmak Branch No 240, Next to Takhti Junction, Shahid Beheshti St, Shahid Ayat Ave, Below Nabovat Sq, Tehran, Iran Tehran, Iran Tel: +98 21 77 90 82 64 Tel: +98 21 88 73 96 23 Fax: +98 21 88 74 22 26 Fax: +98 21 77 95 64 31 Seyed Khandan Branch Kouy – e – Nasr Branch No 108, Simorgh St, Next to Seyed Khandan Bridge, Tehran, Iran Tel: +98 21 22 89 05 13 Fax: +98 21 22 89 05 11 12th St, Kouy – e – Nasr, Tehran, Iran Tel: +98 21 88 28 98 80 Fax: +98 21 88 28 98 80 Shiraz – e – Shomali Branch Professor Hesabi Branch Shiraz – e – Shomali St, Tehran, Iran Tel: +98 21 88 61 86 47 Fax: +98 21 88 61 86 47 Before Dowlat St, Dr Shariati Ave, Tehran, Iran Tel: +98 21 22 60 10 23 Fax: +98 21 22 60 10 23 Bandar Abbas Central Branch Other Cities Amol Central Branch Imam Khomeini Blvd, Bandar Abbas, Iran Tel: +98 761 224 30 02-3 Fax: +98 761 224 22 51 Next to Taghi Khan Mosque, Between 3rd and 4th Passage, Mohseni St, Amol, Iran Tel: +98 831 321 16 47 Fax: +98 831 321 16 47 Isfahan Sa’adat Abad Branch Tabriz Shahid Madani Branch Sa’adat Abad Ave, Darvazeh Shiraz, Isfahan, Iran Tel: +98 311 668 38 72 Fax: +98 311 668 38 72 Opposite Saraye Almahdi, Shahid Madani Ave, Tabriz, Iran Tel: +98 411 526 10 50 Fax: +98 411 526 24 03 Isfahan Ferdowsi Branch Hamedan Central Branch Fersowsi St, Isfahan, Iran Tel: +98 311 220 66 99 Fax: +98 311 222 00 75 Next to Bu Ali Shrine, Bu Ali St, Hamedan, Iran Tel: +98 811 83 50 00 15 Fax: +98 811 83 50 00 15 Rasht Central Barnch Ahvaz Salmane Farsi Branch Qods Junction,Rasht,Iran Tel: +98 131 32 11 647 Fax: +98 131 32 11 647 Between Farsi and Hafez Streets, Salmane Farsi St, Ahvaz, Iran Tel: +98 611 221 27 56 Fax: +98 611 222 99 40 BANK MASKAN Isfahan Central Branch 66 67 Other Cities Qom Central Branch Kamal Ismaeil Ave, Isfahan, Iran Tel: +98 311 221 69 50 Fax: +98 311 222 98 60 Opposite the Telecommunication center, Nouzdahe Dey St, Qom Iran Tel: +98 251 770 26 70 Fax: +98 251 776 05 55 Kish Venus Branch Isfahan Shahin Shahr Central Branch Venus Shopping Center, Stall No119, Kish, Iran Tel: +98 764 442 25 20-2 Fax: +98 764 442 25 23-4 Ferdowsi St, Shahin Shahr, Isfahan, Iran Tel: +98 312 528 89 0 Fax: +98 312 524 48 96 Karaj Central Branch Bandar Anzali Central Branch Next to Municipality, Dr Beheshti Ave, Karaj, Iran Tel: +98 261 222 00 40 Fax: +98 261 222 37 72 Shahid Motahhari St, Bandar Anzali, Iran Tel: +98 181 424 40 37 Fax: +98 181 424 40 37 Kermanshah Central Branch Arak Central Branch Ayatollah Ashrafi Isfahani Ave, Kermanshah, Iran Tel: +98 831 725 42 00 Fax: +98 831 724 92 52 Next to Haji Taghi Khan Mosque, Mohseni St, Arak, Iran Tel: +98 861 21 00 05 Fax: +98 861 21 00 05 Ardebil Central Branch Yazd Central Branch 30 metry St, (Taleqani St) Opposite city council, Ardebil, Iran Tel: +98 451 336 53 12 Fax: +98 451 336 53 74 Shahid Rajaee St, Yazd, Iran Tel: +98 351 622 99 50 Fax: +98 351 622 99 50 Mashad Sajjad Blvd Branch Qeshm Central Branch Next to Northern Bozorgmehr St, Sajjad Blvd, Mashad, Iran Tel: +98 511 768 17 80 Fax: +98 511 768 17 80 Southern Gate of Setareh International Market, Qeshm Island, Iran Tel: +98 763 524 27 94 Fax: +98 763 524 27 94 Mashad Central Branch Sanandaj Keshavarz Branch Dr Chamran St, Mashad, Iran Tel: +98 511 222 67 37 Fax: +98 511 222 67 50 Next to the Post Office, Keshavarz St, Sanandaj, Iran Tel: +98 871 322 99 89 Fax: +98 871 322 99 89 Orumyeh Central Branch Semnan Central Branch Daneshkadeh Junction, Kashani Ave, Orumyeh, Iran Taleghani St, Semnan, Iran Tel: +98 441 344 59 99 Tel: +98 231 334 47 27 Fax: +98 441 346 37 77 Fax: +98 231 334 47 27 Qazvin Central Branch Tonkabon Central Branch Taleghani St, Opposite to Alborz Hotel, Qazvin Iran Tel: +98 281 22 26 737 Fax: +98 281 22 26 737 Next to Shahid Rajaee Hospital, Imam Khomeini St, Tonekabon, Iran Tel: +98 192 422 45 93 Fax: +98 192 422 35 65 Shiraz Central Branch Babol Central Branch Karim Khan Zand Ave, Shiraz, Iran Tel: +98 711 235 31 95 Fax: +98 711 23 597 05 Chaharsough, Imam St, Babol, Iran Tel: +98 111 222 30 17 Fax: +98 111 222 30 16 ANNUAL REPORT 2011-12 Tabriz Valiasr Branch Other Cities Sari Gharen Branch Falake Bozorg, Kouye Vali Asr, Tabriz, Iran Tel: +98 411 330 66 44 Fax: +98 411 332 71 34 Gharen St, Sari, Iran Tel: +98 151 220 00 62 Fax: +98 151 220 26 62 Tabriz Central Branch Birajnd Central Branch Khaqani St, Imam Khomeini Ave, Tabriz, Iran Tel: +98 411 554 51 65 Fax: +98 411 554 51 67 Imam Khomeini Sq, Birjand, Iran Tel: +98 561 223 23 95 Fax: +98 561 223 23 95 Zanjan Central Branch Bojnourd Central Branch Sa’di Junction, Be’sat Sq, Zanjan, Iran Tel: +98 241 31 23 344 Fax: +98 241 31 23 345 Next to Dr Shariati St, Taleghani – e – Gharbi St, Bojnourd, Iran Tel: +98 584 223 81 18 Fax: +98 584 223 81 18 Sari Central Branch Marivan Central Branch Farhang Ave, Sari, Iran Tel: +98 151 222 09 13 Fax: +98 151 222 21 17 Mohammad Veisi Bazaar, Before Shahid Fahmideh Sq, Marivan, Iran Tel: +98 875 322 14 21 Fax: +98 875 322 14 21 Kerman Central Branch Baneh Central Branch Moallem Crossroad, Qods St, Kerman, Iran Tel: +98 341 226 91 20 Fax: +98 341 226 91 20 Before Imam Blvd, Imam St, Baneh, Iran Tel: +98 875 422 71 85 Fax: +98 875 422 71 85 Kashan Central Branch Boushehr Central Branch Mir Emad St, Shahid Rajaee St, Panzdahe Khodrad Sq, Kashan, Iran Tel: +98 361 446 33 35 Fax: +98 361 444 11 15 Opposite Fatemiyeh St, Imam Khomeini St, Boushehr, Iran Tel: +98 771 555 75 61 Fax: +98 771 556 44 44 Shahr – e – Kord Central Branch Khorramabad Central Branch Next to Mellat bazaar, Mellat St, Shahr – e – Kord, Iran Tel: +98 381 226 47 67 Fax: +98 381 226 47 67 Bank Junction, Iman Khomeini St, Khorramabad, Iran Tel: +98 661 221 92 54 Fax: +98 661 220 09 98 Gorgan Central Branch Next to Park – e – Shahr, Pasdaran St, Vahdat Sq, Gorgan, Iran Tel: +98 171 222 41 79 Fax: +98 171 222 02 17 BANK MASKAN