2012 the - Pacific Dental Services

the
PDSlife
Serving Around
the World
Smile Generation
Serve Day
Race for the Cure
Ethiopia
Braveheart
Fiji
DECEMBER
2012
PDS® Makes an Impact at the ADA
®
CEREC Omnicam
Imaging in the New World
We Believe in a Healthy You
www.PacDen.com/News/Newsletters
Message From the
PRESIDENT
Introducing.... the PDS Serve Foundation
®
Dear PDS Teammates,
Throughout the year you have served
your communities with free dental
care, building a playground, and
numerous office drives that collected
toys, coats and food for those in need.
You have reached out internationally
with support for charity: water and
dental mission trips to Fiji and Ethiopia.
To Serve is at the heart of PDS. I am
truly inspired and proud of all that
you have done to help those who are
less fortunate.
As we near the end of 2012 and look
toward 2013, I want to share plans for
the upcoming year and introduce
the PDS Serve Foundation, a 501(c)
non-profit organization. At its core,
PDS is a service organization, and the
PDS Serve Foundation is an extension
of this. PDS will seed the Foundation
with its platform, people and passion.
you live and work – encouraging,
helping and providing resources to
serve local and national needs. One of
the first endeavors for the Foundation
is the creation of the PDS Serve Bus,
a motor coach with two complete
operatories created with the sole
purpose of helping serve the
underserved. With PDS-affiliated
dentists and staff volunteering their
time and talents, the bus will serve
“ To Serve is
at the heart
of PDS.”
given to us by God in the Bible.
Business gets chaotic, we all know
that, but strong relationships help
us navigate the bumps and challenges
and help us lead more successful
lives. And when our relationships are
strong, life is good! It’s just that simple!
You can help and support the PDS
Serve Foundation. If you are interested
in making a donation to the Foundation
to be used for programs such as
outreach trips, scholarship programs
and relationship enrichment resources,
p le a s e c o ntac t Ke n B l a i s de l l
([email protected]) for details.
Your donation is tax deductible!
As we wrap up one of the best years in
PDS’ history, let’s continue to find ways
to help and serve those around us.
Merry Christmas and Happy Holidays!
The PDS Serve Foundation has two
primary mandates. One is to serve
communities with improved oral
healthcare, and the other is to help
PDS family members enjoy more
successful relationships, marriages and
families. A key part of the Foundation
is to help people experience true
service by providing opportunities
and funding for those interested in
participating in the act of service itself
– locally, nationally and internationally.
The PDS Serve Foundation is committed
to supporting the communities where
people in need in urban areas and
rural communities. The PDS Serve
Bus will also be stopping at a variety
of community and regional events,
helping spread oral healthcare
awareness across the nation.
I believe that having healthy relationships
is important to our people and our
business. The Foundation will provide
access to resources to enhance the
lives of PDS employees and affiliated
dentists. One of our belief statements
says our decisions for moral and
ethical conduct are based on principles
Sincerely,
Stephen Thorne IV, President
DECEMBER
What’s Inside...
2012
04 07 08 13
Braveheart
Race for
the Cure
Smile Gen
Serve Day
Benefits
Spotlight
Our annual Braveheart
event was held on Nov. 10,
2012 at Casa de Colores
shelter in Phoenix, Ariz.
Read about this incredible
day of teamwork and
transformations.
The Smile Generation
was a proud sponsor at
eight Race for the Cure
events this year. Take a
look at how we’re getting
involved and having fun
while doing it.
This year over 200 PDSaffiliated offices took
part in our second annual
Smile Generation® Serve
Day, exemplifying that
together we can make
a difference!
Check out our newest
edition to PDS Life, "We
Believe in a Healthy You!"
1
COVER
Story
serve
Ethiopia
by Kyle Guerin
"We Serve" Manager
On Oct. 21, 2012, 15 PDS® team members
and supported dentists boarded a plane
in Los Angeles, ready to embark on an
incredible adventure.
2
Build-A-Well
Campaign
by
Andrea (Petty) Rodriguez
Regional Marketing Specialist
We would spend approximately 30 hours
traveling, passing through Washington, D.C.
and Addis Ababa, Ethiopia before finally
landing at Makale Airport. We each had our own
expectations of what the trip would entail; some
of us had been to Ethiopia before, some of us had
even been to this exact region before, and others
had never stepped foot on African soil. None of
us expected to have the type of experience that
we did.
Nomad portable X-ray units, to the university
to be used for treatments and as part of the
continuing education for the Mekelle University
dental students. PDS will continue to partner
with Mekelle University and Relief Society of
Tigray (REST) to provide equipment, supplies
and training to help improve oral healthcare
in the region. Procter and Gamble Crest Oral B
provided toothbrushes and toothpaste to give
to the local patients.
The dental care team that traveled to Ethiopia
included three general practitioners, one oral
surgeon and one pediatric dentist. The doctors
on the trip were Dr. Kenneth Burson, Dr. Tanisha
Jackson and her assistant Nichole Juarez, Dr.
Walter Jefferson, Oral Surgeon Dr. Kouros Izadi,
and Pediatric Dentist Dr. Eric Ellis. Also on the
trip were Stephen Thorne, president, founder
and CEO, and members of his family; Joe
Feldsien, senior vice president of professional
partnerships; Tom von Sydow, vice president of
specialties; Matt Hall, director of marketing; Judy
Forsythe, director of educational development;
Mark Laramore, director of strategic business
development/surgical services; Mario Mariscal,
CAD/CAM manager; Keith Sloan, construction
superintendent; and Barbara Vartanian,
operations manager.
While in Ethiopia, the team was also able to
experience the impact and the mission of
charity: water firsthand. We visited villages
that had been blessed with the gift of clean,
accessible drinking water, and we met women
and children who have been able to excel in
school and business because of the gift of
water. We also had the opportunity to visit a
village where women don’t have access to clean
water, and they have to collect dirty water that
will most likely make them sick. One of the
representatives from this village shared with
us the hardships of these women who, even
while sick, have to travel long distances for dirty
water. Men from outside villages won’t marry
these women because they are sick. The water
crisis that we’ve all heard about is real, and water
changes everything.
While in the region of Tigray, the dental care
team collaborated with dentists and dental
students at the Ayder Referral Hospital. Ayder
Referral Hospital is a teaching hospital for the
College of Health Services, Mekelle University.
The dental team served both at the hospital and
at a health clinic outside of the village of Hawzien.
Together, the dentists were able to serve
nearly 2,000 patients, providing treatments
that included extractions, fillings and hygiene.
The patients served included adults and their
children, members of the military and border
patrol, and also children from the local school
for the blind.
With or without water, the joy that all of the
people in the villages shared was infectious,
and at every turn you could find the PDS team
dancing, jumping or singing with the locals. The
camaraderie of the team was second to none,
and the bonds that were built there will last for
a long time.
Henry Schein Cares provided supplies and
dental equipment, such as sterilizers and
We all left Ethiopia changed, impacted and
motivated to do more. When you go on a trip like
this you receive much more of a blessing than
you can ever give. The PDS team is committed to
being a blessing to the people of Tigray, Ethiopia
for years to come.
When charity: water spoke at XP,
it was nothing less than inspiring.
The video they showed about the
difference PDS® is making by
providing clean water to Ethiopian
villages was moving; so moving, in
fact, that the part of the Southwest
region under Carol Garner decided
they wanted to do more.
Collaboratively, the operations
mangers and Owner Doctors
decided they wanted to raise
enough money to build their own
well. They set aside 90 days to
raise $5,000. This money would
be enough to give an entire village
clean water. “I love how motivated
my team is to giving and making
a difference in the lives of people,”
Garner said. She also agreed that
an extra $1 for every CEREC® CAD/
CAM could be donated specifically
to this campaign. They got their
teams on board and went after it.
They had their own campaign
page on the charity: water website
where the total could be tracked.
Staff reached into their own
pockets and gave. They shared
their goal with their patients and
asked them to contribute as well.
Each week they were able to watch
the total donations get closer and
closer to the $5,000 they needed.
In the end, Carol Garner’s 14 offices
raised a total of $5,961. With the
$1 contributions of CAD/CAM,
they raised a total of $10,922! The
team raised enough to build not
one, but TWO clean water wells in
Ethiopia! “I’m just so proud,” Garner
said. “While we love that our name
will be on two separate wells in
Ethiopia, it means more to us that
we have been a part of changing
the lives of these people.”
3
COVER Story
serve
by Rachael Parker
"We Serve" Assistant
“It’s a lot of work and a long day, but
completely worth it when you see the
smiling faces of the people you’ve served.”
-Anonymous Volunteer
4
Volunteer Thoughts on Braveheart 2012:
“Braveheart was so touching this year.
It was so connected to the people we
served. I saw the highs and lows, I saw
the smiles and tears, and hopefully we
planted some seeds of humanity.”
“It was hard work, but I had a blast.”
“Truly, a humbling experience.”
I couldn’t agree more.
On Nov. 10, 2012, PDS® volunteers gathered
together to build a brand-new playground
and host an on-site dental clinic for the
families of Casa De Colores Shelter in
Phoenix. Neither was an easy feat, but
with some incredible teamwork, willing
hearts and remarkable spirit, we made
it happen.
Early Saturday morning, 180 PDS team
members set off from 13 cities and five
states to make their way to the Phoenix
shelter. Our clinical support team got
straight to work transforming a patio, an
apartment and a small meeting room into
a full-service dental clinic. Throughout
the day, the group of 65 clinicians and
clinical support staff provided everything
from cleanings to extractions to root
canals for the shelter residents.
In just seven hours, the clinic served
91 patients and provided nearly $67,000
in free dentistry. A woman approached
me in the afternoon with tears in her eyes
and said, “They gave me a crown. I had
no idea they were going to do that much.
I’m so happy.” Seeing what this incredible
team could do in this ordinary space
was amazing.
While the clinical team moved diligently
on one half of the property, the rest of
the crew was hard at work building a
new playground. I imagine most people
don’t even think about what goes into
building a playground, but let me tell you,
it isn’t easy. Alongside shelter residents
and staff, PDS volunteers started from
the ground up, mixing 12,600 pounds
of concrete and moving 145 cubic yards
of mulch by hand. The build teams put
together the four main sections of the
playground equipment and constructed a
shade structure, four deck benches, four
raised planted beds, five planter benches
and six trash containers. Additional teams
hand painted two six-foot peace poles,
30 plywood murals and 50 paver stone
murals. Finishing touches were added with
tons of planting and additional landscaping.
By the end of the day, everyone was
exhausted, but no one could debate
that the remarkable effort put forth by
everyone had accomplished great things.
The shelter staff and residents were so
grateful for the donated dentistry and the
new playground. “This will be a way for
the children to focus on something fun
and take their minds off the pain they’ve
experienced,” said the shelter director. “It
will be a joy for generations to come.”
It’s wonderful to see all that can be done
in one day, and we’re delighted that the
shelter was so thankful and appreciative.
However, for many PDS volunteers, the
true blessing is the opportunity to give
back and see the smiling faces of the
families of Casa De Colores.
5
COVER Story
Fiji
serve
by Kyle Guerin
"We Serve" Manager
Halfway across the world on the island of Vanua Levu, Fiji’s
second largest island, lies a culture of people with hearts
more beautiful than their surroundings. The Fijian people are
some of the most generous, loving and serving people you will
ever meet. This past June at a four-chair dental clinic situated
at the base of an extinct volcano, eight people from PDS®
provided their best in the service of these wonderful people.
At the Mission at Natuvu Creek, Dr. Dean Lambridis; Dr.
Tanisha Jackson; Dr. Keith Johnson and his wife Dr. Anonia
Moa; Hygienist Connie Austin; and Professional Development
Coaches Valerie Kendrick and Clarissa Castillo got to
experience the Bula Spirit firsthand. Their Fijian patients
received extensive treatment, including restorations,
extractions and hygiene. The Fijians said they were grateful
for all of the services they received, but it was those of us on
the trip who received the real blessings.
This year's President's Club was once again
held at the beautiful Palmilla Resort in Los
Cabos, Mexico. Read all about the trip from
the doctors themselves, and check out the
photos from their amazing trip!
6
COVER Story
serve
Race for the Cure
by Rachael Parker
"We Serve" Assistant
This year, The Smile Generation® enthusiastically sponsored eight
Komen Race for the Cure events across the country. Hundreds
of PDS® employees, affiliates and patients reached out to show
their support and commitment to their communities. In total, The
Smile Generation successfully formed teams in 13 major cities.
Funds raised through Race for the Cure go directly to the regions
in which they’re held, with 75% allocated to local services and
25% to national research. According to the Komen website, there
are 2.5 million breast cancer survivors in the United States. The
Race for the Cure events were created to quickly make the vision
of “A World Without Breast Cancer” possible. Witnessing the
energy and passion for the cause itself and the events is
incredible. Our teams were eager to participate, armed
with the knowledge that any proceeds earned would
provide treatment, research and prevention for
thousands. The Smile Generation is proud of
our partnership with Susan G. Komen.
Phoenix
Denver
Denver
Orange County
Las Vegas
Inland Empire
Sacramento
Dallas
Los Angeles
Dallas
Phoenix
Orange County
7
COVER Story
serve
Smile Generation
Serve Day
®
by Rachael Parker
"We Serve" Assistant
The second annual Smile Generation Serve Day took place on Aug.
10, 2012. Knowing that together we can make the greatest impact,
we set aside this day for all PDS®-affiliated practices across the
country to open their doors to in-need individuals. This is an
opportunity for each office to give back and support the community
that supports them every day. Though we work together toward
this common goal, Serve Day is unique to each office as the team
decides who they are going to serve, what they want to provide, and
how they will run the day. This year, over 200 PDS-affiliated offices
took part serving shelters, group homes, churches and everyone
in between. Almost 2,000 PDS team members volunteered their
Saturday to reach people who would otherwise be without basic
dental care. More than 1,400 patients were served, and nearly $1.9
million dollars in free dentistry was provided. PDS has a passion
to help people in need, and Serve Day 2012 was an exceptional
example of putting this passion into action.
McKinney
Pacific Northwest
San Clemente
McKinney
Simi Valley
San Marcos
Valencia 1
PDS Makes an Impact
at the ADA
®
by Azar Zaidi
Director of Professional Recruiting
This year’s American Dental Association® Annual Session
took place in San Francisco and boasted over 32,000
people in attendance. Dentist attendance increased
slightly from last year to over 10,000, and PDS was present
among the 7,185 exhibitors. This year, we differentiated
ourselves by having Owner Dentists host the session and
serve as spokespeople at the booth, reception and during
various meetings. The PRIVATE PRACTICE +TM identity
was well represented as these Owner Dentists engaged
with potential candidates, key opinion leaders, media and the
leading vendors/manufacturers in the industry.
Dr. Charles Rodgers and team continued the planning
for the PDS Institute, the clinician’s forum for higher
learning and Clinical Excellence. When speaking of how
vendors and manufacturers received the idea of the PDS
Institute, Dr. Rodgers said, “We secured specific content,
personnel, and financial commitments from several
vendors in support of the PDS Institute coursework.
Ivoclar, 3M, Velscope, Tusla and Nobel Biocare reaffirmed
commitment, as well. We are continuing to work with
other potential vendors considering support: Dentsply,
GC America and Vitadent.”
Our presence at the ADA this year is best summarized by Dr. Sonny Chokka:
stood out in the way PDS represented itself this year was the continuing of the corporate veil being
“What
lifted, revealing the wonderful clinicians that are at the heart of delivering dentistry to our patients.
The intentional effort for PDS to put clinicians out front as the face of this organization has created a buzz
in the dental community. What you hear is, ‘You guys are different.’ With the passing of time, we will turn
the stereotype of corporate dentistry on its head. It is evident that, in all respects, PDS is emerging as
the Greatest Dental Company in America.
”
Our 20’ x 20’ booth piqued interest for those passing
by, and the new look and feel of the brand collateral
helped to provide relevant, yet simple information about
opportunities to join PDS. Owner Dentists now blanket
our collateral as the face and image of the organization like
never before. This approach was not only well received,
but encouraged PDS-supported dentists to share genuine
stories with those taking the collateral with them. Dr.
Carolyn Ghazal described, “I spoke with a professor from
UCSF and was able to engage her easily on the premise of
clinical leadership.”
At the second annual PDS reception, Steve Thorne and
PDS-supported Owner Dentists hosted the who’s who
of academia, media, vendors/manufacturers, organized
dentistry and more. The focal points of the reception
were the re-launch of PacificDentalServices.com and the
recent presence of our Owner Dentists in the media.
“This year the ADA proved to be a HUGE success for PDS
as we forge forward making our clinical presence known
and recognized,” said Dr. Todd Cockrell. “Amongst many
of the industry's key opinion leaders, we have and are
breaking through the stigma of being stamped ‘corporate’
dentistry. We now have momentum in the industry as
well as political circles as a group of clinicians who truly
strive for excellence in who we are, what we do, and what
we offer our patients in our individual environments.”
9
CLINICAL Corner
CEREC®
Omnicam
by Dr. Charles Rodgers
VP of Clinicians
The new CEREC Omnicam acquisition
unit was debuted this past August at
the CEREC 27.5 convention.
Several PDS® members had an early "hands-on" experience the
night before the grand presentation. It was immediately apparent
that the new Omnicam had numerous advantages:
đ NO powder
đ Color
đ Smaller imaging head
đ Improved stitching
đ 3D
One of the many standing ovations at the grand presentation
was the announcement of "No More Powder!" This was easily
understandable as the application of powder can be very technique
sensitive. Powder removal will slightly impact direct costs, but will
also increase ease of use while reducing acquisition time. Obviously,
the removal of powder from the process will also greatly improve
the clinician’s emotional status – you will just feel better when you
do not have to mess with powder.
10
top/down only view. If the imager falls out of the appropriate
range, the camera emits a different sound as a warning and stops
imaging, at which point the user can reposition and continue with
the imaging process. Not only is the top/down view still part of the
model, but so are all the side views, interproximal views and any
other angles the doctor may deem critical for a more beneficial
patient outcome.
A preliminary concern was voiced regarding how huge the file size
would be with all of the multiple images on one model, but it turns
out this won’t be a problem. Once the user moves forward with
proposals, all of the extraneous data is trimmed. The end result is a
file size similar to the current ones.
A smaller imaging head is also a key part of the new camera. The
redesign includes a change in the shape of the whole handheld
imager: a more ergonomic shape that fits better and easier in the
user’s hands. The end portion is designed to mimic the shape and
feel of a hand piece. This new design also makes it easier to access
the tightest areas of the oral cavity, allowing for easier imaging of
second molars and other troublesome spots.
The second improvement is the use of color for the proposal. If you
prefer, you can still view the model in yellow, but I cannot imagine
passing up viewing the enamel, tissue and prior restorations – all in
color. With the simple chance to clearly see where the prep ends and
the tissue begins, consider how much easier it will be to draw the
digital margins! No second guessing or returning to the operatory
for a quick peek at where the real margin was. If the doctor chooses
to design the restoration in front of the patient, the patient can see
the adjacent teeth in color, including the self-evident problems the
adjacent teeth have: broken fillings, decay, worn crowns, etc.
The greatest appreciation for most convention visitors was
regarding the removal of powder from the process, however, there
was one more aspect that greatly benefits PDS-affiliated doctors
and team members. Considering the multiple states we practice
in and the various regulations regarding assistant responsibilities,
anything that addresses usage across multiple states is a plus.
With the new Omnicam, virtually any team member can image
the quadrant to be prepped, the opposing and the bite. Then all the
doctor needs to do is remove the portion of the image where the
tooth to be prepped resides and prep the tooth. The prepped tooth
can be imaged in mere seconds and is quickly stitched into the
complete model.
While the BlueCam offered only one view along the vertical
insertion axis line, the new Omnicam takes continuous 3D images
and stitches them together as you slowly move the camera about.
There is no need to kick a foot pedal; the camera automatically
starts imaging once it is within the range of what it identifies as
tooth structure. It is not critical to be in the exact spot and take the
With all these improvements, the savings will not just be in powder.
There will be many chairside efficiencies: quicker imaging, quicker
margin identification, less time required for doctors to image their
portion, and easier access/handling of the camera. And don't
forget about the potential income related to a large color view of the
adjacent teeth that exhibit problems as well. Yes, we all want one.
MONTHLY Feature
Imaging
in the
New World
by Dr. Brian Buehler
Owner Doctor
When I was a boy, I remember
watching a black-and-white TV.
That TV was fine then, but could I give up my 50” LED now?
No way! For almost two years we have enjoyed the use of a
GALILEOS 3D CT in Laguna Beach, and nowadays there’s no
way I could give that up, either!
Cyst #17 area undetectable on standard 2D radiography.
The day of the install, my team watched in eager anticipation
as the technicians completed their work. Then our Sirona rep
asked for a volunteer to be the first scan. We gave the honor
to a team member and watched anxiously as the computer
digested the information. It presented us with 3D images of
her skull, and then I saw it… Hold on… That looks like a cyst!
Here are two other cases from September:
1) Idiopathic Dentigerous Cyst
The patient was a 16-year-old female who was asymptomatic
and in good health. The cyst traveled from distal #32-#27
and was very expansive. It is currently being treated by
decompression/marsupialization following extraction of
tooth #32. Upon opening the lesion, the surgeon remarked
that the mandibular nerve was just hanging in hollow space.
Asymptomatic cyst never detected despite full
orthodontic treatment and associated radiography.
2) Massive Bone Loss and Sinus Floor Perforation
Resultant from Failing RCT #15
This patient was also asymptomatic and received a routine
pre-surgical scan on the day of an anterior implant treatment
with our periodontist. Even more intriguing, two years
prior, this 80-year-old male had a sudden onset of severe
pneumonia through the lungs to the plural space, requiring
external drainage and six weeks of intravenous antibiotics.
Medical doctors were not able to discover the source of the
illness. On extraction, tooth #2 was very green, suggesting
pseudomonas. The patient is now healing and reports he is
“feeling great.”
Sinus floor infection with massive bone loss associated
with failing RCT #15.
Our team feels that we saved the first patient from certain
future mandibular fracture, a problematic and unsatisfactory
outcome, and likely a lifetime of unilateral mandibular and
lingual numbness. We also suspect that we added years to
the second patient’s life.
Since that first day, we have steadily discovered many
infections and pathologies that we would have missed
without our Cone Beam. Additionally, it makes all our surgical
procedures safer and more predictable. Our GALILEOS is as
crucial to our office culture as our CEREC® unit, because we all
know that it allows us to provide better care for our patients.
11
HYGIENE Hoopla
Mother
Nature's
Lesson on
Teamwork
Every fall, geese take to the sky and fly south. The flock eases into
formation, with one taking lead, and the others trailing behind in
two lines making the shape of a “V.” When the bird at the front
tires, a different bird takes a turn, and then another when that one
has reached his limit. In this way, they move together toward their
goal – toward food and warmer weather.
These tactics help ensure the survival and ultimate success of the
entire family of geese. In the same way, it seems our PDS® family
works to support each other: co-workers encourage and look out
for each other, circling back to make sure everyone is heading
in the same direction, knowing and willing to take a turn at the
lead when others tire. Below are a few facts about geese from
motivational speaker Katherine Eitel*:
12
ŏ
đ As each goose flaps its wings, it creates “uplift" for the other
birds to follow. By flying in a "V" formation, the whole flock
adds 71% greater flying range than if each bird flew alone.
ŏ
đ When a goose falls out of formation, it suddenly feels the
drag and resistance of flying alone. It quickly moves back into
formation to take advantage of the lifting power of the bird
immediately in front of it.
by Jan LeBeau
Director of Hygiene
ŏ
đ When the lead goose tires, it rotates back into the formation
and another goose flies to the front position.
ŏ
đ The geese flying in formation honk to encourage those up
front to keep up their speed.
ŏ
đ When a goose is sick, wounded or shot down, two geese
drop out of formation and follow it down to help and
protect it. They stay with it until it dies or is able to fly
again. They then launch out to catch up with the flock
or rejoin another formation.
Time helps refine and perfect processes, and just as geese have
developed a system that furthers the success of the whole flock,
we too must look after each other if we are to reach our goals.
Ultimately, teamwork and leadership are the keys to success for
each office focused on the common goal of delivering high-quality
care while delivering the Perfect Patient Experience®.
*Eitel, Katherine. "If I Had as Much Sense as a Goose..." Lioness Learning. 24 Nov. 2011.
Web. 12 Nov. 2012. <http://archive.constantcontact.com/fs054/1101110503932/
archive/1108762491948.html>.
BENEFITS Spotlight
We Believe in a
Healthy You
This Month’s Theme: Taking Care of Families
This new section is geared to give you tips, pointers, and great information on all the perks
and pluses of being part of PDS®. We offer a wide array of financial, health, family and personal
benefits that we encourage you to take advantage of, and each quarter we will have a new theme
that helps support our philosophy: We Believe in a Healthy You! Enjoy!
What Do You Do?
You just found out on the school calendar that the kids don’t
have school tomorrow. What do you do?
You just got a call from the school nurse saying your second
grader is sick, and you have an important meeting this
afternoon you cannot miss. What do you do?
Your parent recently had surgery, and you need someone to
care for them at home while they recover, but you can’t take
time off of work. What do you do?
PDS and Bright Horizons to the rescue!
As a benefits-eligible, full-time or part-time employee and
affiliate, you have access to the highly regarded Back-Up Care
Advantage program from the nationally recognized Bright
Horizons Family Solutions.
Back-up care is temporary care provided when a lapse or
breakdown in normal care arrangements prevents you from
getting to work. Your children or the adults and elders that
depend on you for care are qualified to use the resources
available in the program, including child care centers for kids
up to age 12 from in-home professional caregivers.
Call the 24-hour hotline to access a team of Back-Up Care
Consultants, who will find and schedule care on your behalf
so you can get to work without worry and be sure your loved
ones are well cared for. Reservations can be made up to 30
days in advance or even at the last minute during emergencies.
Depending on the service requested, co-pays are just $15
per child for the use of a child care center, with a $25 per use
maximum fee that accounts for all the children in a family.
In-home care is just $6 per hour for up to three persons,
regardless of age. Back-up care can be used up to 10 individual
times per year.
Contact Bright Horizons at 1-877-242-2737. Consultants are
available 24 hours a day, 7 days a week to assist you.
For faster service, it is helpful to register your information prior
to your emergency by visiting backup.brighthorizons.com.
An initial user name of PDSCares and an initial password of
Smile4fam are needed to create your own personal benefit
account to register for and manage back-up care online.
Adoption Assistance
PDS is happy to support employees and affiliates who have
chosen to start or grow their family through adoption.
Expenses resulting from legal adoption can be reimbursed up
to $5,000. If you have been full-time for one year with PDS or a
PDS affiliate, you may qualify for the program.
Did you know that PDS also has several other resources to help
with adoption as part of our benefits package?
đ Employee Assistance Program (EAP) – Our online EAP
has resources like a list of books on adoption, legal
consulting service suggestions and guides on talking
about adoption with family and friends. You can also
call the EAP and speak with a trained adoption consultant.
No enrollment in EAP is required.
đ MetLife Legal Plan with Hyatt Legal has adoption coverage.
It covers all legal services and court work in a state or
federal court for an adoption made by a plan member.
Enrollment in the pre-paid legal plan is required.
Future Moms
Participants in the health-care plan who are planning a
pregnancy should enroll in the Future Moms program. You get
a welcome kit with the well-recognized book “Your Pregnancy
Week by Week” as a free gift. Midway through your pregnancy,
you’ll receive information on labor and delivery, and once your
little one arrives, you will receive information on infant care.
And the best part? PDS will put money in your Health Savings
Account if you participate. Don’t turn down $150; enroll in the
Future Moms program by calling the Anthem number on your
medical card as soon as you find out that a bundle of joy is
going to arrive!
FamilyLife® Weekend to Remember®
Marriage Getaway
PDS would like to offer you a FREE couple’s registration to
an upcoming FamilyLife Weekend to Remember Marriage
Getaway. This relaxing, entertaining and informative weekend
event is great for helping you take your marriage to the next
level. Whether you’ve been married for 50 years or just
got engaged, you will laugh, learn, and enjoy quality time
together as you discover the keys to a successful marriage.
The $318. 00 registration fee is waived for PDS employees
or affiliates.
13
MONTHLY Feature
NEW
1
OFFICE OPENINGS
8
7
4
13
2
6
12
3
5
9
11 10
Opened in August
1. Tigard 1 OR | 8/1/12
2. Rockwall 1 TX | 8/1/12
3. University City 1 TX | 8/1/12
4. Mission Valley 1 CA | 8/28/12
Opened in September
5. Cypress 1 TX | 9/5/12
6. Scottsdale 2 AZ | 9/14/12
7. Fountain CO | 9/18/12
14
Opened in October
8. Centerville 1 UT | 10/2/12
9. Spring 1 TX | 10/2/12
10. League City 1 TX | 10/16/12
11. Conroe 1 TX | 10/22/12
12. Chula Vista 2 CA | 10/23/12
Opened in November
13. San Marcos 2 CA | 11/6/12
1
2
3
4
5
6
7
8
9
10
11
12
13
15
MONTHLY Feature
Around the
PDS Family
®
16
80's Ortho Day
at Corona 3
Arcadia Community
Appreciation BBQ
Back-To-School Drive at
Temecula 3
City of Industry getting
into the Halloween spirit
Coat and Blanket Drive
benefiting The Salvation
Army at Hemet
Coat and Blanket Drive
Success at Mira Loma
Community Appreciation
event at Santa Clarita
Corona 3 Hygienist,
Sarah Lewis dressed
up as a Hygiene Hero
on Halloween
Cypress celebrated their
Grand Opening with the
Cy-Fair Area Chamber of
Commerce
Double Take on Scott
at Spring 1
Dr. Dulgarian and
family at the Queen
Creek 3 Grand Opening
celebration
Dr. Freeman at Smile
Generation Serve Day
Dr. Guideng preparing for
the Dunk Tank
Dr. Lee Shining Stars
Preschool Presentation
Dr. Lee Working for
Silverado Ranch
Happy Halloween from
Dr. Garrett and staff at
Humble 1 My Kid's Dentist®
Happy Halloween from
Huntington Beach 2
Las Tiendas team
members support
Chandler Day of Play
Maggie's Place 9K run
at Tempe
Marissa Hunt for
Las Vegas 1
McDonald's event at
Buckeye 2
Mesa 2 participates
in a pumpkin festival
Morning staff at
Bite of Las Vegas
My Kid's Dentist
Ribbon Cutting event
in Escondido
Nerd Day at Menifee 1
Happy Halloween from the
staff at Murrieta 4 MKD
Fun Halloween time
with Dr. Dent and staff
at Sugar Land 1
Pasadena at a local
Health Fair
17
18
Palmdale MKD at their
Chamber Ribbon Cutting
Pasadena had a blast at
their Annual Community
Appreciation event on
September 29
Queen Creek 1 sponors
a local triathlon
Smile Generation® Serve
Day staff at Alexander
Smile Generation Serve
Day staff at Rainbow
Smile Sweet Tooth Fairy
and staff at Sugar Land 2
Staff at Murrieta 2 had a
blast at their Community
Appreciation event
Team members at the
Queen Creek 3 Grand
Opening celebration
Terri Yannone for Las
Vegas 1 BBQ
Fun times hanging out
with the Little Mermaid
at the Annual Thousand
Oaks Tropical Daze
Tour de Pee Vee Fun Run
event at Prescott
Tramonto team members
partner with local fire
fighters and McDonald's
to give back to kids
MONTHLY Feature
PDS Employee
®
Anniversaries
15
20
years
years
LYNDA WATANABE
MICHAEL BUTLER
Dentist-GP-EE-OD-Multi
Hired: 7/27/1992
Regional Director
Hired: 9/22/1997
“There are just not enough adjectives to describe the
exceptional leadership and relationships Dr. Lynda
Watanabe has fostered over the past 20 years. Her
partnership with PDS has been an exciting journey. She
began as an associate primarily delivering care to our
pediatric patients. Today she is a multi-owner doctor and
mentor to her team. If you asked her team to describe
what they love about working with her over the years,
you will hear the following words to describe her: Dr.
Watanabe is vivacious, energetic, caring, loyal, vibrant,
fun, dedicated, attentive, determined, reliable and devoted.
Happy Anniversary Doc!” -Joanna Rodgers
“How many operators do we have who can share stories
of 'back in the day' with PDS? Mike has a great story to tell
about his journey and doesn’t mind sharing if asked. He was
hired back in our old Costa Mesa office where he went on to
eventually run Murrieta with Dr. Bryan Watanabe. He was
one of the organization's first Multi-Office Managers opening
up our Chino Hills office with Dr. Rodgers, Don Wagner and
Mario and currently supporting the Inland area as Regional
Director. Mike is career oriented and industrious, but what
I’ve always been impressed with is his level of integrity.
Behind the military persona is a person who cares about
the success of each team member and the partnership with
PDS and his Owner Doctors. The SW Region wouldn’t be
what it is without him. Happy Anniversary to an original.”
-Joanna Rodgers
10
years
LORELEI
BUSSEY
KEN
DAVIS
MARK
DEAN
JULIE
DELGADO
Dental Assistant, Ortho
Hired: 8/5/2002
VP of Dentist Development
Hired: 12/31/2002
Director, Ops Support & DN
Hired: 12/31/2002
Operations Manager
Hired: 10/7/2002
“Lorry is a dedicated Orthodontic
assistant who is always
willing to go out of her way to
help our team. We are very
fortunate to have her as part
of our Ortho staff. Congrats!”
-Berenice Aguirre
“Ken Davis is a key member of the
PDS leadership team and has been
since he first joined. Ken does a
masterful job of helping dentists
understand the opportunity to
own a PDS-supported practice.
He is ready to serve dentists
with his industry knowledge and
experience at every turn. He also
is a regular attendee to Braveheart
events and can be found leading
a team in a major construction
project generally. Please join me in
congratulating Ken!” -Joe Feldsien
“Mark spent his first 9 years with
PDS helping to develop the North
LA region. His hard work and
dedication set a foundation for the
region to continue to build upon.
In the past year, Mark has taken
his talents to the DeNovo team
where he will be integral with our
anticipated future growth. His
enthusiasm, industriousness and
knowledge have been a huge asset
to the company. Congratulations
Mark! We look forward to the next
10 years!” -Jon Thorne
“Working with Julie has been a
wonderful experience thus far.
Working with an experienced
manager who cares about her
team and office gives me a sense
of pride and joy to know that
working together we can look
forward to a great future for this
office. She's bright, enthusiastic
and a great motivator to her
team.” -Erik Altman
19
10
years
GUADALUPE
DIAZ
DARREN
DO
PILANI
KAPU-WELCH
BACH
NGUYEN
Insurance Claims Auditor
Hired: 6/2/2002
Dentist-GP-EE-OD-Multi
Hired: 12/1/2002
Dental Assistant, LeadOrt
Hired: 9/16/2002
Dentist-GP-EE-OD-Multi
Hired: 12/23/2002
“Lupita is a hard-working and
dedicated employee who we
can count on day in and day out.
Her hard work and dedication
shine through to the office level
where they trust and depend on
her auditing recommendations.
We are fortunate to have her on
our team. Congratulations on 10
years and many more to come!”
-Amy Spaulding
“Lani is a joy to work with! I’ve been
working with Lani for the past six
years, and it’s been nothing but a
pleasure! She is always smiling;
she brings fun and laughter to our
patients, their families and her
teammates. Congratulations Lani for
reaching 10 years and many more to
come!” -Lisie Oliveira
“Dr. Bach Nguyen is respected for
his dedication to Clinical Excellence
as well as his commitment to his
patients and teams. He continues
to be a leader that people gravitate
to and appreciate. Thank you
Dr. Nguyen for your professional
commitment and leadership, as well
as your friendship! Happy 10-year
anniversary!” -Paula Larson
TERRI
NGUYEN
DAVID
PHAM
SONIA
RAMIREZ
NADIRE
REXHA
Dentist-GP-EE-OD
Hired: 12/20/2002
Dentist-GP-EE-OD
Hired: 9/3/2002
Receptionist
Hired: 7/1/2002
Dental Assistant, Lead
Hired: 8/16/2002
“Dr. Terri Nguyen exemplifies 'team
spirit'. She accomplishes that
through her dedication to team
development. Her impeccable style
and commitment to keeping it fun'
is part of the key to her success.
Congratulations on your 10-year
anniversary!” -Paula Larson
“Congratulations! Your team, the LA
area and Pacific South Coast region
appreciate your contagious energy!”
-Paula Larson
“Sonia transferred to our office last
year. She has been a great addition.
She is essential to the team. No
matter what opportunities the
day brings, she is always calm,
controlled and upbeat. We all LOVE
her.” -Twyla Pardon
“Nadire is the heart and soul of our
practice. Patients and staff love
her energetic personality and her
compassionate touch. We could
not do it without her. Thank you
for 10 years of hard work and
dedication. We look forward to
working alongside you for the next
10. Congrats on your outstanding
achievement!” -Alek Hagigi
KELLEE
SABRI
KELLY
SMITH
ILIANA
WILLIAMS
ED
ZALEWSKI
RDH
Hired: 9/9/2002
Rgst Den Assistant, EF
Hired: 9/16/2002
Specialty Benefits Coord
Hired: 11/5/2002
Dir of Information Tech.
Hired: 8/5/2002
“Kellee is a team player and is very
meticulous with her work – a great
asset to our office. She also loves to
sing and dance while vacuuming.
Here's to the next 10 years with PDS!”
-Dr. Grace Chung
20
“Dr. Do has an incredible ability
to connect with patients. He can
encourage highly resistant patients
to receive the treatment they need.
With his soft approach, but direct
communication, he is consistently
successful in delivering outstanding
patient care. Thanks for your
many years of service with PDS.”
-Dr. Charles Rodgers
“Kelly is an excellent Lead Assistant.
She is very reliable and is the first
to step up and do whatever is
necessary for the patients as well
as for the office. Kelly was the first
to volunteer her time for Smile
Gen Serve Day. Thank you for all
your hard work and dedication.
Congrats Kelly, and I look forward
to working with you for many more.”
-Bonnie Giambruno
“Iliana has been instrumental
in bringing her knowledge and
experience to the team, and her
contributions to the Rialto team are
highly valued.” -Noe Lorenzo
“While EZ are his initials, EZ is not his
job! If you’ve ever wondered who
it is behind the scenes that makes
sure all our computers are running,
we’re protected from viruses, X-ray
systems are working, etc. – it’s Ed. I
rank him as one of the best in our
industry! Ed, thanks for 10 and plan
for 20 more!” -Michael Bourgeault
5
years
ANTONIA
ACCETTURA
SAM
ACOSTA
JIMMY
ADAME
BRITTA
ALLEN
BABAK
AMINPOUR
Dentist-GP-EE
Hired: 7/18/2007
Help Desk Support
Hired: 8/1/2007
Dental Assistant, Ortho
Hired: 10/17/2007
Specialty Benefits Coord
Hired: 9/19/2007
Dentist-OS-IC
Hired: 7/1/2007
“Congratulations
Dr. Accettura! You are
extremely dedicated to
our practice and to your
patients. You provide each
patient with lighthearted
fun while providing them
with great dentistry.”
-Julie Axt
ANGIE
“Sam is a great team player
and is a pleasure to work
with. His knowledge
of QSI and CPS is a real
asset in the day-to-day
operations for the IT team.
His positive attitude is
infectious to the helpdesk
team. Congratulations!”
-Thomas Lam
“Jimmy is a key team
member of the orthodontics
team here in Orange County.
I, the orthodontists and your
fellow team members
greatly appreciate all your
help and hard work these
past 5 years. Congrats!”
-Evalyn Pena
“Britta has many talents and
skills. She is an accomplished
RDA, Lead Assistant,
Benefits Coordinator, and
now Specialty BC. But I think
her most valuable talent is
how she makes others feel
comfortable, important and
happy. Britta is both a
pleasure to work with and is
a huge asset to her office.”
-Dolores Von Felden-cain
“Dr. Aminpour is a valued
member of our team.
Family members request
him because of the way
he has treated their
grandpa, grandma, mom,
dad, sister or brother!
He always has a great
attitude and never says
no. We love Dr. Aminpour!”
-Dr. Katayoun Setareh
ANAGNOSTOPOULOS
LYNN
ANVICK
ANGELINA
ARDITO
LETICIA (LETTY)
ARROYO
ESTHER
AUSTIN
Dental Assistant, Lead
Hired: 11/7/2007
Rgst Dental Assistant
Hired: 7/11/2007
Specialty Benefits Coord
Hired: 10/18/2007
Dental Assistant, Lead
Hired: 12/26/2007
Claims Processor
Hired: 10/24/2007
“Angie is a great, energetic
lead assistant. Her care for
the patients is what keeps
our patients asking for
her to take care of them.
She is always making
everyone feel like family.”
-Aubrey Foster
“Lynn is a hard worker and a
pleasure to work with. She
is extremely dedicated to
her office and her patients.
She takes extreme pride in
her patients and ensures
that they receive the
best care possible. Thank
you and congratulations!”
-Kristen Gephart
“Angelina is a pleasure
to have in the office. She
really does her best to
take ownership over her
specialists' schedules. She
takes pride in making
sure that they are busy
while they are in our
office. Great job Angelina!”
-Michelle Ylizaliturri
“Letty has grown into a
fantastic dental assistant!
Her dedication to the
team and to Dr. Freeman's
success is undeniable,
and we are fortunate to
have her as our lead at LV
Modern! Congrats Letty!”
-Lori (Nicole) Brown
“Esther is a vital part of the
ROC-Ortho team, but she is
also one of the most kindhearted people I know. She
is the one who taught me
almost everything I know in
ortho. Everyone appreciates
the excellent job she does for
our team. Congratulations
Esther. It has been a
pleasure!” -Amy Spaulding
MARGARET
BECNEL
SAMEENA
BERGMAN
PRIYADARSHINI
BHATIA
DANIEL
BLANDIN
JOHN
BOSS
Dental Asst, Oral Surgery
Hired: 8/1/2007
Rgst Den Assistant
Hired: 8/1/2007
Dentist-GP-EE-OD
Hired: 8/1/2007
CAD/CAM Support Splst
Hired: 8/29/2007
Systems Technician
Hired: 7/11/2007
“Margaret is driven, and
when she sets her mind on
something, she finds a way to
accomplish it. She is a skilled
Specialty Assistant and an
important part of Dr. Koury’s
Oral Surgery team and
is instrumental to their
success. Congratulations!”
-Pearl Vaca
“Sameena is a great asset
to our team. She is very
dependable and efficient.
Sameena is always making
sure her patients are well
taken care of, and our
patients and team really
appreciate her. Thanks Sam!”
-Angela Davis
“Congratulations on five
years as well as your OD
partnership in Monrovia
Modern Dentistry!”
-Paula Larson
“Daniel is the man behind
the scenes in CAD/CAM
Support, helping our
supported offices with
their technical issues. He
has a great work ethic and
always offers a high-level
of customer service for all
our offices. He is always
willing to go that extra mile
to help out an office in need.”
-Mario Mariscal
“Thank you John for the
years of dedication – our
resident laptop expert!
You truly are a PDS asset!
Congrats!” -Jason Irby
21
5
years
SHARON
BROWN
TRISH
BROWN
KRISTA
BUSTIN
MARIA
BUTLER
AMANDA
Operations Manager
Hired: 8/15/2007
Operations Manager
Hired: 7/18/2007
Rgst Den Assistant
Hired: 11/14/2007
Educational Dev. Advisor
Hired: 8/29/2007
Operations Manager
Hired: 8/29/2007
“Sharon is a pleasure to
work with. She is always
positive, and her staff
loves working with her.
Sharon is extremely
talented in driving offices
to success. She brings
knowledge and enthusiasm
to each office that she
opens. Congrats Sharon.”
-Stanley Foreman Jr.
“Krista is a hard worker with
an amazing spirit. She brings
a level of dedication to the
team that helps others
strive to be better. I am
proud to have her as part
of this Hemet team! Thank
you Krista and congrats!”
-Venissa Fowler
“Maria is extremely
committed to her customers
and co-workers in the field.
She is always looking for
ways to improve processes
and procedures. Maria’s
greatest asset is her big
heart. She is always looking
after her teammates and
for what is best for PDS.”
-Karen Kilk &
Stephanie Palmer
“Amanda started her career
with PDS in AZ and then
moved to Austin, much to the
delight of the North/Central
Texas Region. She has been
instrumental in helping to
get Austin off the ground. We
are proud to have her on our
team!” -Jeffrey Butler
MARIVELLE
CARRILLO
NORMAN
CARTER
NAYAH
CHASTAIN
NIDIA
CHEELD
JENNIFER
COLLINS
Rgst Den Assistant
Hired: 10/3/2007
Dentist-ORTHO-IC
9/17/2007
Dental Assistant, Lead
Hired: 7/11/2007
Surgical Specialty Assist
Hired: 11/5/2007
Operations Manager
Hired: 8/1/2007
“Marivelle is a skilled
RDA who shows great
concern and empathy
for her patients. With her
'bright-eyed'smile she is a
pleasure to work with and
a valued member of our
team.” -Deborah Elstad
“We appreciate all that
Dr. Carter has done for our
Ortho program. Our Ortho
patients enjoy seeing him,
and their parents are at
ease getting their questions
answered and being kept
up-to-date regarding
treatment progress.”
-Nicole Shelby
“Nayah is utmost dedicated
to the success and growth
of her assistants, the
office and our patients'
satisfaction. Congrats!”
-Ginger Brammer
“Nidia is an incredible
specialty assistant who
has demonstrated her
expertise repeatedly
over the last 5 years. Her
devotion to PDS and our
mission is undeniable, and
we look forward to her next
5 years as she continues
to be an integral member
of our specialty teams!”
-Lori (Nicole) Brown
“Jennifer is certainly an
inspiration to her peers and
team. She has exceptional
knowledge of the industry
and provides patients
with that personal touch
needed to create Patients
for LifeTM. Congratulations!”
-Stephanie Lasher
CHANEL
CONWAY
ROBIN
CROSS
ERICA
DEVLIN
SHIRLEY
DHILLON
ARACELI
DIAZ
Dental Assistant, Ortho
Hired: 8/8/2007
Reg Team Lead Auditor
Hired: 9/19/2007
Regional Back Office Mgr
Hired: 8/29/2007
Rgst Den Assistant
Hired: 10/9/2007
Operations Mgr Trainee
Hired: 10/17/2007
“Chanel is a hard worker
with a great personality.
She is very friendly with
the patients, and her Ortho
team really appreciates
her and enjoys having
her around. Congrats!”
-Armando Borroel
22
“Trish is a wonderful human
being with a lot to give to
others. She is always cheerful
and motivating, and she
actually cares a lot about her
work. She is a great asset to
PDS, and she will continue
with the company for years
to come.” -Dr. Grace Min
CAJUSTE
“Robin has been a wonderful
insurance biller on my team.
Everyone enjoys her energy
and positive outlook. We will
miss her being a part of our
billing operations."
-Vanessa Perez
“I am happy to have Robin join
my team. I look forward to
working with someone who
is so eager to learn and grow.”
-Amy Spaulding
“Erica is an essential part
of our SW support team.
While she is our resident
risk expert, who ensures
compliance, she plays a
larger role supporting
and developing our lead
assistants. She is committed
to helping each office meet
our shared imperatives
in any way she can.”
-Joanna Rodgers
“Congratulations on your
5 year anniversary! I
appreciate your warm,
friendly and lighthearted
personality. Thank you for
being a wonderful co-worker
and friend.” -Dr. Gerald Lopez
"Araceli has proven to be
THE driving force for case
acceptance ever since
she joined Valley Modern
Dentists. She has taken
on the responsibility
for 'Every patient starts
today', turning a mediocre
office into one with among
the highest NOIs every
month. 533 LOVES Araceli.”
-Dr. Bradford O'Neill
5
years
RAMI
DIMITRI
MICHAEL
DOMINGO
MARGARET (MEG)
DUTZI
NEAL
EDWARDS
MARCELA
Dentist-GP-EE-OD-Multi
Hired: 10/25/2007
Dentist-GP-EE-OD
Hired: 8/13/2007
Receptionist
Hired: 12/19/2007
Dentist-GP-EE
Hired: 10/1/2007
Dental Assistant, Lead
Hired: 8/1/2007
“Dr. Dimitri is always
pursuing education and
clinical content to improve
his skills and delivery.
He has fully integrated
CEREC® into his practice
and consistently receives
phenomenal outcomes.”
-Dr. Charles Rodgers
“Recognized in the region and
his team for his leadership
and drive, Dr. Domingo
is an integral part of our
Owner Doctor team in the
Desert Mountain region.”
-Kevin Lawton
“Meg is the heart and soul
of our team. Without her
hardwork and dedication,
we would not be complete.”
-Meredith Snyder
“Dr. Edwards is an excellent
clinician who brings a lot
of personality to this office.
He is an integral part of the
Redlands Dental Group
family.” -Dr. Tanisha Jackson
ENCINAS
“Marcela is a great asset
to Gateway Dental. Her
attitude and personality
make her a great assistant!
She is always bubbly and
laughing, and her patients
love her for that. We
appreciate everything
she does and can't wait to
see what her future holds.”
-Rosalinda Ravadan
KHALED
ENTABI
JUAN
ESQUIVEZ
ALICIA
ESTES
AKRAM
FDAEE
EYDIE
FENNELL
Dentist-GP-EE
Hired: 10/1/2007
Operations Manager
Hired: 10/3/2007
Regional Back Office Mgr
Hired: 11/19/2007
Rgst Den Assistant
Hired: 8/29/2007
Call Center Rep
Hired: 7/11/2007
“Dr. Entabi has ingrained
himself in the Tracy
community since moving
here and has been a leader
in our region while serving
his patients with the
utmost care. We appreciate
his years of service
and dedication to PDS.”
-Robert Wright
“Pavilion Dental Group is
a great dental practice
because of Juan’s leadership
in the office and his ability
to partner with his Owner
Doctor. He is an inspiration
to work with. Thank you
for all of the hard work, and
we look forward to 5 more
years.” -Michael Roelandts
“Alicia has always put the
patients and PDS at the top
of her priority list. She is
an invaluable asset to our
team and has helped grow
our pediatric business
tremendously.” -Travis Hill
“Big congrats Akram!
Through her dedication and
hard work, Akram has not
only grown from a DA to
RDA, she has also been an
integral part of the growth
our office has experienced.
Akram is an essential
and valuable part of our
team! Thank you Akram!”
-Christina Lowe
“Eydie is a devoted PDS team
member and former XP
award winner. No matter
what role she has been in,
she is always looking for a
better way to do things. Her
passion is to continually
provide the best customer
service.” -Gordon Musgrove
JENNIFER
FLETCHER
SILVIA
FONSECA
JAMIE
FORD
GERALDINE (GIGI)
FRANCISCO
SONIA
FREGOSO
Mgr - Project & Algmnt
Hired: 7/11/2007
Rgst Den Assistant
Hired: 9/26/2007
National Support Ofc Mgr
Hired: 10/8/2007
Dental Assistant, Ortho
Hired: 10/3/2007
Benefits Coordinator
Hired: 9/5/2007
“Passion for excellence and a
creative mind make Jennifer
an invaluable part of the AI
team. Her high energy and
sense of humor set the tone
for our group.” -Tom Sprague
“Silvia is an excellent RDA.
She is very reliable and
works great with her
team. She has developed
wonderful relationships with
all our patients. Thank you
for all your hard work and
dedication. Congrats Silvia!”
-Bonnie Giambruno
“Jamie started her career
with PDS an Executive
Assistant, transitioning to
the National Support Office
Manager in June of 2011.
She is kindhearted, reliable
and a great asset to PDS.
Congrats on 5 years Jamie!”
-Gary Tinseth
“Gigi is a pleasure to work
with and is such a vital
part of our Ortho team.
She is always dedicated to
providing her doctors and
her patients with the very
best support and assistance.
Thank you Gigi for all that
you do!” -Ashley Reich
“Sonia always makes us laugh
with her off-beat sense
of humor. She is reliable
and very passionate about
her job. She is a definite
asset to PDS and to the
Apple Valley Smiles team.”
-Georgianna Promer
23
5
years
VANESSA
GALLEGOS
STEWART
GARCIA
PANAGIOTA (PENNY)
GEORGAS
TIFFANY
GOMEZ
GEORGINA
GONZALEZ
Specialty Benefits Coord
Hired: 8/22/2007
Dental Assistant, Lead
Hired: 12/19/2007
Rgst Den Assistant
Hired: 12/5/2007
Receptionist
Hired: 10/24/2007
Rgst Den Assistant
Hired: 9/19/2007
“Congratulations Vanessa!
We appreciate the years
you have contributed and
look forward to many more!”
-Alicia Lowry
“Thanks for all your hard work
Penny! Here’s to another 5
years! Live long and prosper!”
-Melissa Louie
“Tiffany is loved by all the
offices that she travels to,
and per the offices, she is a
great help to them. She is
friendly, a hard worker, a
team player and reliable.
Tiffany is always willing
to help where needed.
Congratulations Tiffany.
You are awesome!”
-Pearl Vaca
“Gina is an excellent RDA,
and we're so blessed to have
her in our office. Congrats!”
-Deborah Elstad
JANETTE
GONZALEZ
SELENA
GOUGH
LISA
GREER
JOEL
HADLICH
GEORGE
HANNA
Dental Assistant
Hired: 12/19/2007
Call Center Rep.
Hired: 8/8/2007
Specialty Benefits Coord
Hired: 7/11/2007
Regional Accounting Mgr
Hired: 10/24/2007
Dentist-GP-EE-OD
Hired: 8/15/2007
“Congratulations Lisa! Your
dedication to the office is
commendable. You keep
us and the patients smiling
with your sense of humor.
Thank you for everything
you do!” -Michael Williams
“Joel has been the backbone
of our month-end closes.
He is willing to work all
hours of the night to ensure
financials are available on
time, and he provides great
customer service. He keeps
everyone laughing, and it
has been a pleasure to work
with him.” -Lesley Tran
“Janette has been an
asset to our office and
our team. With her
determination and hard
work, she recently was
accepted into a hygiene
school. We are so proud
of her accomplishments.
We look forward to
seeing her grow in her
new career opportunity.”
-Florence Anaya
MARIA
“Selena is one of the most
dedicated, loyal and
hardworking people I
have ever seen. She does
whatever it takes to get the
job done. No matter what
challenge she is given, she
can be relied upon to see
it through. She strives
to do her best everyday.”
-Gordon Musgrove
“Dr. Hanna is a lead from
the front type of an OD.
As an Associate, he took
responsibility for the
leadership of the practice
that eventually led to him
becoming the Owner. It's
been a pleasure working
with him and seeing both
him and his office prosper.”
-Mike Butler
HERNANDEZ-GARCI
ESMERALDA
HERNANDEZ
MICHAEL
HILL
AMY
HUFF
JASMINE
JACKSON
Dental Assistant, Lead
Hired: 7/11/2007
Posting Clerk
Hired: 10/22/2007
Dentist-GP-EE-OD
Hired: 11/19/2007
Talent Acquisition Spec
Hired: 11/14/2007
Dental Assistant
Hired: 10/24/2007
“Maria has endeared herself
to our patients and adds so
much to our office with her
positive, upbeat attitude!
As our Lead, she takes her
business seriously. She has
also taken it upon herself
to learn coordinating and
other front-office tasks. This
makes Maria invaluable!”
-Sara Snyder
24
“Stewart is amazing with
patients. He is able to connect
with them so they feel at
peace within his dental
chair. Patients request him
to be their dental assistant
more then doctors. Stewart
is the CEREC® guru within
our office and the first to
jump with an extra hand.”
-Dr. Aaron Jarvis
“Esmeralda is an invaluable
asset to the posting team.
Her continued dedication
and tireless efforts greatly
contribute to the endless
demands of this department.”
-Colleen Berona
“Recognized in the region as
one of the CEREC® leaders,
Dr. Hill has built a very solid
team in his Queen Creek
office.” -Kevin Lawton
“Amy is a huge asset! She has
really excelled in the last
year, and we know that she'll
continue to be a dynamic part
of PDS. She gets phenomenal
feedback from the field in
regards to her recruiting
assistance. We are truly
proud of her!” -Mary Gehr
"Jasmine has been an
energetic, integral part of
our team and brings vast
CEREC knowledge to the
table with her daily Red Bull
to make the office go 'round.
It is a pleasure to work with
her, and we look forward to
many more years of great
service.” -Andrew Schreiner
5
years
SMITA
KADAKIA
GRACE
KIM
SHAUNT
KOJABASHIAN
REBECCA
KRAUSE
CHRISTI
KULPA
Dentist-GP-EE
Hired: 8/15/2007
Dentist-GP-EE
Hired: 8/10/2007
Software Project Manager
Hired: 11/1/2007
Specialty Back Office Mgr
Hired: 9/26/2007
Paralegal
Hired: 9/26/2007
“Working from Chico, Shaunt
is one of our 'out-of-sight'
developers. Shaunt fills a
key role with PDS in bringing
new technologies into our
systems and is one of the
best teachers on our team.
I have been lucky to work
closely with him and look
forward to many more
years.” -Erik Jackley
“Rebecca brings a wealth
of Orthodontic industry
knowledge and a desire
to share it with everyone
she works with. Congrats!”
-Travis Hill
“Dr. Kadakia treats her
patients like family. She is
committed to perform quality
work, and her enthusiasm
makes her patients' visits
enjoyable and comfortable.
Congratulations Dr. Kadakia.
I enjoy working with you!”
-Nancy Hdez
“Dr. Grace Kim is a true asset
to Redlands Dental Group.
I appreciate the care and
genuine empathy she gives
her patients. We are looking
forward to the next five
years.” -Dr. Tanisha Jackson
“Christi is vital member of
the PDS Legal team. She
works tirelessly to ensure
that contracts and filings
are accurate and complete.
She is extremely courteous
and a pleasure to work
with. We are lucky to
have her and cherish her
contributions to the team.”
-Jennifer Bryant
RAINELL
KYE-BAKER
SHARI
LANDES
ANDREA
LEWIS
LESLY
LOPEZ
KARON
LOWENSTEIN
Dental Assistant
Hired: 11/28/2007
Support Back Off Trainer
Hired: 9/5/2007
Support Back Off Trainer
Hired: 8/15/2007
Dental Assistant
Hired: 9/26/2007
Specialty Benefits Coord
Hired: 9/26/2007
“Shari’s attention to detail,
pride and dedication to
ensuring that each new
office is set up efficiently
and ready for that first
day of patients is why she
is such a great asset to
the team! Congrats Shari!”
-Joann Cunningham
“Andrea is one of the driving
forces behind training our
offices in CAD/CAM. She is
definitely one of the reasons
our offices are averaging 77%
CAD/CAM percentage today.
She is a pleasure to work
with and is always striving to
make offices better at doing
CAD/CAM.” -Mario Mariscal
“Rainell is one of our
strongest DAs. She's
dependable, detailed and
a hard worker. Congrats
on 5 years Rainell!”
-Marcella Gomez
“It has been a great pleasure
working with Lesly. She
always strives to give
the PPE; always greeting
patients with a smile. Lesly
is committed and loyal
to her team! Everyone at
Gateway Dental appreciates
you, and we look forward to
many more years together!”
-Rosalinda Ravadan
“Karon is always upbeat and
full of energy. She gets the
team ready and motivated
for the day and is able to
connect with patients and
team members. Karon
always wants to help
others.” -Jessica Maldonado
RONALD
MADDOX
SHAHIN
MADI
JAMES
MALLORY
DENISE
MARTINEZ
ELISA (LIZ)
MARTON
Dentist-ORTHO-IC
Hired: 7/1/2007
Dentist-PERIO-IC
Hired: 12/10/2007
Dentist-GP-EE-OD-Multi
Hired: 7/17/2007
Rgst Den Assistant
Hired: 12/11/2007
Rgst Den Assistant
Hired: 11/7/2007
"Dr. Maddox has contributed
tremendously to the growth
of the practice. He is not only
a great clinician, but a team
builder, and the entire team
loves the birthday cakes he
brings for each one of us. He
is very passionate about his
patient care. Dr. Maddox is a
very valuable part of our team
in Upland, and we hope to
grow together.” -Dr. Rittu Gill
“Dr. Madi is a leader in our
region for periodontics.
Dr. Madi has helped drive
the standard of patient care
in our region to new heights.
He is an invaluable asset to
the team.” -Travis Hill
“Recognized by his peers
as an excellent clinician,
Dr. Mallory has helped
develop several Associate
Doctors and leads our
clinical workshops for the
region.” -Kevin Lawton
“Denise, your witty
personality and laughter
keep both the patients and
staff constantly entertained.
We appreciate all your hard
work and look forward to
another 5 years! Our office
is truly lucky to have you
on our team. We LOVE you!”
-Melissa Calumpit
“Through all the changes that
South Oceanside Dental has
seen, there has been one
'constant', and that is Liz.
All our patients love her for
her kind words and gentle
demeanor. She is a clinical
'super star.' I couldn't ask for
a better Dental Assistant!”
-Lisa Lewis
25
5
years
LORI
MAZZEEI
MALERIE
MEDRANO
CHARLENE
MELTON
SERGIO
MENDIOLA
ANDREA
Lead Cash Recon Spclst
Hired: 9/5/2007
Dental Assistant
Hired: 10/17/2007
Rgst Den Assistant
Hired: 8/8/2007
Dental Assistant
Hired: 8/29/2007
Dental Assistant
Hired: 12/12/2007
“Lori brings character and
laughter into our department.
The cash team would not be
the same without her, and
she has helped shape the
department. She is one you
can depend on and trust, and
there is no greater Stealers
fan than Lori! We love you
Lori!” -Tammy Spicer
“We are lucky to have
Charlene as part as our
'family'. She is a great team
player. Thank you for all your
hard work.” -Beatriz Reyes
“Sergio has such a generous
spirit, and he's always there
for his team. Thank you for
giving us your best Sergio!”
-Nicole Oftelie
“Andrea 'The CEREC®
Master' is one of the most
hardworking and dedicated
team members I’ve ever
had the pleasure of working
with. Her 'can-do, patientfirst' attitude makes her a
tremendous asset. Thank
you Andrea for helping make
our team what it is today.”
-Suncyre Peters
APRIL
MENDOZA
JOHN
MILLS
ELIZABETH
MOLLENDOR
KARLA
MUNSEY
MICHAEL
NGUYEN
Rgst Den Assistant
Hired: 7/11/2007
Maintenance Technician
Hired: 11/7/2007
Receptionist
Hired: 8/29/2007
Dental Assistant, Oral S
Hired: 10/15/2007
Operations Manager II
Hired: 10/3/2007
“April is a hard worker and
great chairside assistant.
April has become a
great value to the team.
Congrats!” -Felisha Fondren
“John is a great asset to
our maintenance and
construction team and
to PDS. He is responsible,
reliable, takes pride in his
work, and over the years
has improved his skills as
a maintenance technician.”
-Mike Pinkerton
TINA
NGUYEN
GUADALUPE (LUPE)
Specialty Regional Mgr
Hired: 9/26/2007
“Tina is a very valued
member of the Pacific
South Coast region.
Her knowledge and
industriousness are
appreciated!”
-Paula Larson
26
“Malerie is a team player
who has an amazing patient
connection. Patients come
and ask for her by name!”
-Brooke Lundgren
MENDIVIL
“Beth Mollendor is an
integral part of our MKD
success. She is creative,
organized and truly strives
to go above and beyond for
her team!” -Nicole Oftelie
“Karla is an indispensable
member of Dr. Robert Hou’s
Oral Surgery team. Her
phenomenal focus around
patient safety and staff
harmony is always a
welcome part of each
day. Our warmest
congratulations and
gratitude!” -Paul Yuan
“It’s been 5 years since the
'stork' delivered Michael.
There have been days we
wanted to give him back,
but fortunately, we decided
to keep him! He has been
a mentor to many of his
peers in the region and
helps the team whenever
needed. I look forward to see
Michael’s continued success.”
-Terri Yannone
NUNEZ
LISA
ORTIZ
MAGDA (CAROL)
PARRA
FARBOD
PARVINJAH
Benefits Coordinator
Hired: 11/26/2007
Dental Assistant, Lead
Hired: 7/11/2007
Rgst Den Assistant
Hired: 8/20/2007
Dentist-GP-EE
Hired: 9/13/2007
“We are all privileged to have
Lupe as a part of our family
at Hamner Dental Group. She
is an employee that always
demonstrates spirit and
enthusiasm. I don’t know if
we’ve ever seen her show
that she’s having a tough
day. She takes great care of
our patients regardless of
circumstances.”
-Melanie Smith
“No matter who you are,
Lisa always knows how
to brighten your day. She
is honest, caring and
sincere – someone who truly
symbolizes a great friend,
employee, lead and mom.”
-Cullen Crom
“Carol is a positive leader
and invaluable asset
to Riverside 1. One of
the best assistants out
there and irreplaceable!”
-Dr. Montgomery
"Five years ago when
Moorpark Dental Group
opened, Dr. Parvinjah was my
first associate. I'm proud to say
he has been my right-hand
man ever since. His seemingly
boundless energy, together
with his natural ability to get
along well with everyone, has
been welcomed by all. He sets
a very high standard for others
to follow.” -Dr. Yuko Workings
5
years
DERRICK
PHAM
THOMAS
PHAN
GABRIELA
PRECIADO
GEORGIANNA
PROMER
ARACELI
QUINONEZ
RDH
Hired: 7/20/2007
Dentist-OS-IC
Hired: 8/1/2007
Specialty Benefits Coord
Hired: 8/29/2007
Operations Manager
Hired: 12/3/2007
Dental Assistant, Lead
Hired: 11/28/2007
“Derrick takes pride in his
work and ensures all his
patients are treated with
care. Congratulations! ”
-Dr. Alex Sharifian
“Dr. Phan is an excellent Oral
Surgeon who really cares
about his patients and loves
his job. After surgery, patients
refer their family members
due to his gentle touch. He is
a good clinician – easy going,
hardworking and humble.”
-Dr. Judy-loan Hoang
“Our specialty doctors
and specialty patients
have nothing but positive
experiences because of
Gabby’s trustworthy patient
interaction. Each patient
feels her warmth and care
when it comes to treatment
coordinating, and this
leads to a lasting patient
relationship.” -Nicole Shelby
“Georgia is a pleasure to work “Araceli is a pleasure to
with. She took on an OM
work with and does an
position in an office with a
exceptional job in her
few issues and has helped
position. Congrats on 5
turn the office around. She
years!” -Victoria Rickard
is creative and always
positive while working,
either with her team or
patients. I am proud to have
her on the High Desert team!”
- Diana Palkiewicz
NORMA
RAMOS
TAMMY
REICHERT
CHRIS
REID
VALERIE
ROBLEDO
JACKIE
RODRIGUEZ
Dental Assistant
Hired: 9/19/2007
Operations Manager II
Hired: 7/11/2007
Dentist-GP-EE-OD
Hired: 10/17/2007
Benefits Coordinator
Hired: 11/5/2007
Benefits Coordinator
Hired: 10/3/2007
“Norma is a hard worker and
a great contributor to the
team. I am excited to see
her grow professionally
as an assistant and team
member.” -Sarona Dunn
“Tammy’s love for her
patients is matched only
by her team spirit and
willingness to help others
in the region with her
knowledge. We are a
stronger region because of
her. Congrats!” -Sam Adams
“Recognized by his peers
as an excellent clinician,
Dr. Reid is a big part of our
Owner Doctor team in the
Desert Mountain Region.”
-Kevin Lawton
“Valerie is a great addition
to our team. She does her
best to go over and beyond
her SBC goals and duties.
Her relationship with all of
our specialists and GPs is
amazing. Thank you Valerie
for being the person I turn to
every day.” -Angela Davis
“Jackie is a very hard worker
and great team player. She
brings a lot of smiles to our
office with her fun-loving
personality and great
sense of humor. Congrats!”
-Alison Lopez
DANIELLE
ROMEO
ANNETTE
RUIZ
VICTORIA
RUIZ
TEQUILANA (LIANA)
SALAZAR
EMMYLYN
SALOMON
Specialty Benefits Coord
Hired: 8/8/2007
Dental Assistant, Lead
Hired: 7/18/2007
Dental Assistant
Hired: 8/8/2007
Benefits Coordinator
Hired: 11/1/2007
Insurance Claims Adtr
Hired: 8/29/2007
"Danielle is remarkably
dedicated to our patients'
happiness and care,
never failing to go above
and beyond. Congrats!”
-Ginger Brammer
“Annette's starting role with
PDS was dental assistant
and progressed quickly to
a lead position one year
later. Annette loves creating
smiles; she 'Loves CEREC®'.
Outside of work she enjoys
helping others and spending
time with her family.”
-Irma Duron
“Vicky is a true asset to our
team. She comes to work
every day with a positive
attitude, and she takes pride
in making sure each patient
has a good experience. I
could not ask for a more
dedicated employee. Vicky
has a true skill when it
comes to designing CERECs.”
-Nicole Shelby
“Liana is a great asset to our
dental practice. Her smile
is contagious, and patients
absolutely love her energy
and commitment to their
dental health.” -Marc Couch
“Emm has been a great
contribution to our Billing
and Auditing team. She is
dedicated, hardworking
and always willing to
go the extra mile to
help all of her offices as
well as management.
Congratulations!”
-Sabrina Gomez
27
5
years
ANALISA
SANDOVAL
DORRIE
SANDOVAL
JENNIFER
SATHE
SAUCEDO
LACEY
SCHICKER
Talent Acquisition Coord
Hired: 7/11/2007
Benefits Coordinator
Hired: 12/12/2007
Benefits Coordinator
Hired: 11/14/2007
Specialty Benefits Coord
Hired: 11/1/2007
Executive Assistant
Hired: 11/7/2007
“Analisa is an outstanding
part of our team. She is very
dependable, enthusiastic, and
she really knows her stuff! I
am always very impressed
by how dedicated she is, and
I am proud to have her on my
team.” -Suzanne Maldonado
“Jennifer is an integral part
of our team. She has an
amazing ability to connect
with patients. Jennifer knows
every patients’ name before
they walk in the front door.
Her sincerity shows in
everything she does, both for
the patient and for our team.”
-Michael Williams
“Elena is a vital part of our
team. Her organizational
skills and attention to detail
make our specialty days run
smooth. She is dedicated to
her job and our office, and
it definitely shows with her
positive attitude. Thank
you for your hard work and
dedication.” -Indira Abaza
“Lacey keeps everyone on our
team focused and productive.
She is our core. She goes
the extra mile whenever
it is needed and helps out
others with their projects. I
admire her for being able to
juggle all her responsibilities
and continue to deliver
great customer service.”
-Pam Hosier
ALLISON
SCHOCK
PHILLIP
SEIM
ALI
SHAHRESTANI
ANNIE
SHIH
ANGELA
SLOCUM
Pediatric Manager - N
Hired: 8/1/2007
Dentist-OS-IC
Hired: 7/12/2007
Dentist-GP-EE-OD-Multi
Hired: 7/11/2007
Dentist-ORTHO-IC
Hired: 9/4/2007
RDH
Hired: 11/30/2007
“Allie has been one of the
most vital, energetic team
members with PDS. She has
moved from Receptionist
to BC to Pedo Manager and
continues to execute the PPE
every time in her new standalone pedo practice. Thanks
for your years of service
Allie!” -Andrew Schreiner
“Dr. Seim is an excellent Oral
Surgeon. His caring and
clinical skills are giving the
Arlington Dental Group a
dependable name for the
referral service. I am proud
to have Dr. Seim as my Oral
Surgeon.” -Dr. Bach Nguyen
“Dr. Shahrestan is the
go-to doctor for his entire
team and assists with
development of our new
associates in our region.
Under his leadership,
Shadow Mountain Dental
Group was named 'Most
Improved Office of the Year
in 2011'.” -Kevin Lawton
“Dr. Shih maintains great
connections with her
patients and staff. I can
count on her having a
positive and happy manner.
One of the things that
impresses me most about
her is her high ethical
standards. She is truly
a great person to know.”
-Dr. Robert Nakaki
“Angela is a wonderful
Hygienist. She's got a such a
bubbly character that makes
all her patients adore her.
She's very dedicated to her
patients' needs and always
caring about their wellbeing.”
-Dr. Rami Dimitri
TERRA
SNAPP
ROSS
STOKES
JEFF
TAYLOR
SERVANDO
TENA, JR.
KARINA
TORRESDEY
Dental Assistant
Hired: 8/8/2007
Dentist-GP-EE-OD-Multi
Hired: 12/5/2007
Construct Super.
Hired: 8/7/2007
Dental Assistant
Hired: 8/1/2007
Rgst Den Assistant
Hired: 7/11/2007
“Terra is a great addition
to our team! Her sense of
humor is infectious. She has
truly made a huge impact
on making PFLs. She is an
outstanding assistant as
well as comedian. Terra's wit
makes chaotic days bearable.
I am glad she is part of our
team.” -Angela Davis
28
“Congratulations on reaching
your 5 years! You are truly
appreciated for all your hard
work and dedication. Thank
you for your contribution in
the growth of Walnut Smiles.”
-Marcia Cortez
ELENA
“Dr. Stokes has been a mentor
in the Las Vegas region
since the day he started with
PDS. He is respected and
loved by all, and I am very
thankful that he is part of
the DMR-Las Vegas Team. I
look forward to seeing his
continued success with
his practices and PDS!”
-Terri Yannone
“Jeff is a huge asset to PDS.
He helps out where and
when there is a need. Always
positive and friendly! We
look forward to many more
years. Congratulations Jeff!”
-Don Webb
Servando "Jay" Tena –
“Everyday with Jay is an
adventure! Patients ask for
him by name. He ROCKS
CEREC® as our CEREC lead,
and he'd do anything for
his patients. Sundance
just would not be the same
without Jay!” -Tina Mills
“Karina has worked as an
RDA at our office for the
past five years, and she is a
valued member of our team.
She is dedicated to taking
care of the patients and
making them feel welcome.
Thank you Karina for
doing your best every day!”
-Morgan Recely Goetz
5
years
RICKY
TRAN
TIA
TROUTMAN
ANNA
TRUSTY
DARLENE
TURBES
TZORAS
Dentist-GP-EE
Hired: 8/7/2007
Dental Assistant, Ortho
Hired: 8/1/2007
Dental Assistant, Ortho
Hired: 8/15/2007
RDH
Hired: 7/11/2007
RDH
Hired: 9/19/2007
“Ricky Tran: patients love
him, our staff loves him.
Who doesn’t love this
guy? Congratulations!”
-Joseph Jones
“Tia is a hardworking and
highly skilled assistant
who is dedicated in making
Ortho a success in each
office she goes to. The
Orthodontists always have
good things to say about
her, and her experience is an
asset to our team. Thanks
for all your hard work Tia!"
-Ashley Reich
“As one of my best
Orthodontic Assistants,
Anna is reliable, efficient
and dedicated. She’s got a
fun and caring personality.
Great job Anna. I look
forward to working with
you for many more years
to come! Congratulations!”
-Lisie Oliveira
“Darlene is a very important
member of the Tierrasanta
teams. Her commitment
to patient care, patient
satisfaction and team unity
is admirable. Her enthusiasm
and willingness to help in
any capacity is appreciated.
Patients absolutely trust
Darlene.” -Karen Johnson
LAYLA
“Layla is one of the most
caring and patientoriented hygienists I have
ever worked with. I always
know that patients are
well taken care of clinically,
as well as emotionally
and intellectually with
her. She is responsible for
a lot of patient retention.”
-Dr. Eric Swensen
NATALIA
UDROIU
VICTOR
VALADEZ
SERENITY'EVE
VALDEZ
TOBY
VANLANDSCHOOT
JAMIE
VARZEAS
Insurance Claims Auditor
Hired: 10/24/2007
Dental Assistant, LeadOrt
Hired: 10/24/2007
Dental Assistant
Hired: 8/15/2007
Dentist-ORTHO-IC
Hired: 7/1/2007
Operations Manager
Hired: 11/26/2007
“Natalia is one of the hardest
working auditors and is
also great at driving results
as the team lead for the
Pacific South Coast Region.
Having such a team player
and all-around helpful
person has made it a true
pleasure to work with her.”
-Amy Spaulding
“Victor is a tremendous
Orthodontic Lead asset. He
sets the bar by ensuring
that our Orthodontic
patients have a fun and
unique experience each
and every time! Setting the
Orthodontic 'FUN' standard!”
-Paul Yuan
“Thank you for assisting
with us for the last
five years. We look
forward to many more
years. Congratulations!”
-Claudia Nguyen
“Dr. Van always puts patients
first. He is a great asset
to our Orthodontic team.
Congrats!” -Travis Hill
“Jamie is an invaluable
member of the team in
Laguna. She really goes
above and beyond for all
her patients and staff. I look
forward to watching her
success in the next 5 years
with PDS! Congrats Jamie!”
-Jennie Browning
ANA
VESA
MARTHA
VIDALES
EFRAIN (JR.)
VILLICANA
SABRINA
WESTPHAL
DANA
WINK
Manager, Claims
Hired: 8/1/2007
RDH
Hired: 7/18/2007
Dental Asst, Oral Surgery
Hired: 10/24/2007
Dental Asst, Oral Surgery
Hired: 9/12/2007
Assistant Manager
Hired: 10/24/2007
“Jr. has been a loyal and
dedicated part of our team!
We are fortunate to have
him as one of our Oral
Surgery Assistants. Thank
you Jr. for all your hard
work and dedication. We all
appreciate it!” -Ashley Reich
“Sabrina goes above and
beyond for the offices, her
team of assistants and
doctors. The offices miss her
when she is not scheduled in
their office. We are lucky to
have her on our team! Thank
you Sabrina for all your
hard work and dedication!”
-Ashley Reich
“Ana is an exceptional
person, teammate and
manager! Since joining PDS,
her passion for collections
is unbelievable. It is a
pleasure to have Ana on
our ROC team. She is a
big part of what we have
accomplished in 2011-2012! ”
-Vanessa Perez
“I have known Martha since
she was an assistant. She
is very sweet and kind.
Every patient and staff
who meets her loves her.
She is hardworking, has
a great personality, never
complains and is easy going.”
-Dr. Judy-loan Hoang
“I have watched Dana grow
from a DA to a BC to an Asst.
Manager. Her determination
and drive to succeed is
what makes her an asset
to our region. Thank you
for all your hard work!
Happy 5-year anniversary!"
-Silvia Carpenter
29
EDUCATION
Development
What’s New with
Education Development
CEREC® CROSSWORD
2
1
4
3
5
6
7
8
11
16
17
5. Continual development of the
hardware and software has
____________ the restorative
capabilities significantly.
13. CAD/CAM benefits the office by
reducing _________ costs.
14. Careful ____________ is required
to accomplish the optical imaging
of the preparation, which ensures
that the cavity can be isolated for
adhesive cementation.
18
20
19
2. From the optical ______________, a
3D digital model of the preparation
is created.
10. The newly milled restoration is
rough and unfinished. It is adjusted
for a perfect fit and then polished
or glazed before it is permanently
__________.
13
14
15
DOWN
1. The doctor benefits from CAD/CAM
because it ___________ DDS time.
9. The current CEREC® 3 system can
fabricate inlays, onlays and posterior
crowns, as well as anterior crowns
and ___________.
9
10
12
ACROSS
21
22
23
16. CEREC restorations can provide
clinically acceptable esthetic
restorations when polished and
optimum natural tooth color
matching when __________ and
glazed.
18. The block is milled into the
_________.
19. A ____________ machine is used to
make inlays, onlays and crowns.
20. Each restoration starts out as a
block of___________ or ceramic.
22. One of the ways CAD/CAM benefits
the patients is it eliminates the need
for ____________.
3. The _________ system is a chairside
application of CAD/CAM technology
for restorative dentistry.
4. The digital restoration can be edited
and __________ to ensure a proper
fit and occlusion.
6. ____________ porcelain thickness is
one of the major contributors to the
fracture of porcelain restorations.
7. The dentist prepares the tooth
by removing any old restorations,
fractures and/or ___________.
8. The ability to deliver the restoration
in a single appointment also may
minimize postoperative sensitivity,
as it prevents the potential for
tooth contamination during the
____________ phase.
11. _________ come in a variety of
colors and materials in order to
meet each patient’s individual
needs.
12. Once the 3D digital model is in
the computer, the program will
__________ create the proposal.
15. CAD/CAM stands for Computer
Aided Design/Computer Aided
____________.
17. The CEREC 1 Unit was originally
developed to _________ inlays
and onlays chairside for immediate
cementations.
23. After the block has been
___________, it is placed in the
milling machine.
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ANSWERS
© Copyright 2012, Pacific Dental Services
This workshop is
available regionally and
is open to all dentists,
so visit the Learn Center,
locate the workshop in
your region, and enroll
in the next class!
E C T E D
This course will focus on and offer the opportunity
to work in a group setting reviewing and utilizing
key diagnostic skills. You will clinically evaluate
several specialty patient cases and brainstorm the
best approach to patients, esthetics, sensitivity and
clinical efficiencies pertaining to each case, as well as
recognizing appropriate referral sequencing.
M
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CLN197 - Specialty Diagnosis and Treatment Planning for the GP
C
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Featured Workshop
2860 Michelle Dr.
Irvine, CA 92606
(714) 508-3600
www.PacificDentalServices.com