inside save the date - Yukon-Kuskokwim Health Corporation
Vol. XXI No. 3 • March, 2016
Numbers to Call�������������������������������������2
Dental Dept.�������������������������������������� 6–7
SAVE THE DATE
March 13–19�������������������Patient Safety
March. 15��Next Messenger Deadline
April 2��������Smile Alaska Style—BRHS
Yupiit Piciryarait Cultural Center
Bethel, AK • April 6-7, 2016
For more than two decades we have
come together to address ways to
improve our health care services and
access to care for patients in the YK
Delta. Because of the direction our
tribes have given during our Tribal
Gathering conferences over the years,
YKHC’s services have grown and
PearlAnn Tucker gets a check-up with Bonnie Johnson, YKHC's
Dental Health Aide Therapist at the Emmonak Subregional Clinic.
As it becomes harder to recruit dentists—and with the high rate
of dental disease in rural Alaska—the DHATs are filling a vital role
providing quality preventive services and routine dental care in the
villages. Read about the good work the DHATS are doing on page 7,
along with some other ways the YKHC Dental Department is taking
care of your teeth.
Registration is open now to all online
at www.ykhc.org/tribalgathering. The
DEADLINE to register is March 10,
This year’s Gathering is a two-day
conference. We will start on day one
to review the region’s overall Health
Status Report Card, as well as updates
about important health program services and initiatives. We will finish our
conference by establishing health care
priorities for 2016/2017.
YKHC Website: www.ykhc.org
YKHC main switchboard........................................ 543-6000
Toll Free.................................................... 1-800-478-3321
Outpatient Clinics (Yukon, Kusko, Delta) ........ 543-6442
St. Mary’s...................................................................... 438-3500
Toksook Bay................................................................ 427-3500
Hooper Bay................................................................. 758-3500
Inpatient (North Wing)........................................... 543-6330
Physical Therapy....................................................... 543-6342
Women’s Health........................................................ 543-6296
Irnivik Birthing Center............................................ 543-6346
Behavioral Health Services.................................... 543-6100
Substance Abuse Treatment PATC............... 543-6730
Sobering Center................................................. 543-6830
Developmental Disabilities............................ 543-2762
Emergency Room..................................................... 543-6395
Office of Environmental Health & Engineering
Injury Control & EMS......................................... 543-6420
ADMINISTRATION & SUPPORT
Human Resources.................................................... 543-6060
Public Relations......................................................... 543-6038
Travel Management................................................. 543-6360
Facilities & Maintenance........................................ 543-6203
BETHEL & REGIONAL RESOURCES
Public Health Nursing............................................. 543-2110
Tundra Women’s Shelter........................................ 543-3444
Alaska State Troopers................................. 1-800-764-5525
The Messenger is a monthly publication produced by the
Yukon-Kuskokwim Health Corporation’s Public Relations Department as a
report to Tribal Members.
For questions, comments, submission of articles, or subscription information, write to Messenger Editor, Yukon-Kuskokwim Health Corporation,
P.O. Box 528, Bethel, Alaska 99559; or call 907-543-2232. E-mail: [email protected]
Deadline is the 15th of the month, or the preceding Friday if the 15th is on
a weekend, for publication on the First of the next month.
The Messenger is also available for download on our website at www.
Please ask permission to reprint articles or pictures.
© 2016, Yukon-Kuskokwim Health Corporation.
Message from the President/CEO
Our Journey Towards
Waqaa! Over the last couple of years YKHC
has dramatically improved its financial performance. Our financials will continue to be
a priority but we are now beginning to focus
on how we can systematically improve quality,
safety and process improvement outcomes.
YKHC, as all health systems do, holds quality,
Dan Winkelman, President/CEO
safety and process improvement paramount.
Nevertheless, we recognize that we can always
do better and we have recently taken steps that will lead to systematic
improvements across all service lines. We call this, “Our journey towards
“High reliability” organizations have three common attributes—high levels
of quality, safety and robust process improvement that saturate their organizations. These three building blocks make up high reliability science and
enable error rates near zero. No hospitals or health systems have achieved
high reliability. It is the adaptation of this science to health care that will
someday enable hospitals and health systems to achieve near zero error
rates comparable to the aviation and nuclear power industries which are
Our first step on our journey towards high reliability is to develop a culture
of robust process improvement. Process improvement is not new to YKHC
but we have chosen a new method, it is called Lean production. “Lean” was
a term used to describe the Toyota production system that enabled Toyota
to achieve robust process improvement and high levels of quality. Over the
last thirty years Lean has been adapted to numerous industries, including
health care, with great success.
In February, twenty employees began learning the principles of Lean production. This month, twenty more employees will also learn Lean. In the
following months we will begin and complete numerous process improvement projects in most major service lines resulting in improved quality and
safety outcomes. I look forward to reporting these results.
Although the Dental department was not yet under Lean production, the
department is one of many examples of how we used process improvement
over the last year to enhance outcomes. Melanie Jayne, RDH, is a hygienist who led Dental’s recent redesign of its sterilization process. Melanie
researched nationwide best practices and implemented a process change
that, as our Dental Director Dane Lenaker says, “enhanced sterile processing.” Over the past year, Conan Murat and Melanie Kerschner, Dental
Health Aide Therapists (DHATs), improved the oral health of children in
Aniak and the surrounding villages by partnering with schools that led to
better dental access. Generally, this is true of all of our DHATs at our subregional clinics and the surrounding villages. Appointment availability at our
see HIGH RELIABILITY, p. 3
D I REC TO RS
Volume XXI No. 3 • March, 2016
p l e 2 0 15
YKHC Board of Directors
Bethel dental clinic remains challenging
but I am pleased to report that I recently
worked with the clinic to improve the
retention and recruitment of more dentists. Join me in congratulating Melanie,
Dane, Conan, Melanie and our entire
dental team for their efforts of process
Michael Hunt, Sr.
Billy Jean Stewart
HIGH RELIABILITY, from p. 2
James C. Landlord
Phillip K. Peter, Sr
While high reliability remains elusive to
the health care industry, YKHC is nevertheless beginning to implement the
three building blocks of high reliability by
focusing on our quality, safety and process
Financial Update for the First
Quarter of FY16
With revenue reports in for the first
quarter of FY 2016 (October–December,
2015), collections are above what was
budgeted for by $4.2 million.
Stan Hoffman, Sr.
Chief Financial Officer Tommy Tompkins
says, “Overall, 2016 is a year very similar
to the record year we had in 2015, but we
are not likely to finish anywhere close to
the profit we had last year.”
Here is the financial snapshot as of the
end of December.
Esai Twitchell, Jr.
Maria Theresa Friday
James Charlie, Sr.
• Net Operating gain of $1.3 million for
December; Year-To-Date gain of $4.6
• Total Revenue of $46 million is over
budget by $3 million
• YTD Net Patient Revenue of $21.8 million; over budget by $2.1 million
• Cash collections for December were
$8.6 million ; over goal by $2 million
• Cash collections YTD of $23.9 million—over goal by $4.2 million.
NEWSNOTES continues on p. 11
Peer Educators Support Tobacco Quitters
YKHC’s Tobacco Prevention Peer Educator Beautrice Heckman of St.
Mary’s recently worked with a young high school student to help her stay
on the basketball team after the student was caught using tobacco. Beautrice held weekly sessions with the student throughout December and
January and together they completed a tobacco awareness curriculum as an
alternative to the student being suspended from the team. The student is
now back on the team and committed to being tobacco-free.
The Tobacco Prevention Dept. is recruiting for three peer educator positions in Emmonak, Hooper Bay and Aniak. See the notice on this page for
more information and let us know if you’re
My name is Beautrice Heckman, born and
raised in the city of Pilot Station. I attended
boarding school at Mt. Edgecumbe High
School, class of 2011. After high school I
attended the University of Alaska Fairbanks.
I am a Peer Educator with Nicotine Control.
I am the mother of my beautiful baby girl
Courtney. I love to travel, shop, eat out, cook,
and I love spending time with family and
friends. I love working with people and being
interactive. I'm still on my way up and still
exploring new and exciting things.
Mary Kailukiak is our Peer Educator
in Toksook Bay, working with youngsters as well as adults who are ready to
My name is Mary Kailukiak and I have
been working with children half of my
life and still at it for their safety and
their well-being. Also, I have five grown
children and have six grandchildren. I
try to be a role model for them by being
on the positive side of life.
YKHC’s Tobacco Prevention Program visits schools
and local communities throughout the YK Delta to
help educate youth and adults about the impacts
of tobacco use. Our staff is available to travel anywhere in the region, and we have upcoming outreach events scheduled in Akiachak, Akiak, Tuluksak and Mountain Village. If you would like our
team to participate in a tobacco education event in
your community, please contact Sara Stockton at
907-543-6146 or [email protected]
Are you interested in working to
reduce the use of tobacco?
Do you enjoy community activities?
Do you have an interest in
promoting a healthy community?
The YKHC Nicotine
Control & Research
looking to hire
Peer Educators in
villages across the
If you are 18 or older and
interested, please contact: YKHC
Nicotine Control @ 543-6244.
Sara Stockton and Melanie
(Plucky) Roland held an outreach event at Bethel Regional
High School and shared the
message of tobacco prevention with 7th and 8th grade
students. (left) The “Tar Jar”
seemed to hold a fair degree
of fascination for Jacob Bierley
and Garreth Alexie.
Volume XXI No. 3 • March, 2016
Be Through With Chew
Tobacco use remains the single largest preventable cause of
disease and premature death in Alaska and the U.S. Currently
in Alaska, 4.9 percent of adults and 13.4 percent of high school
youth use smokeless tobacco.
The use of smokeless tobacco, including chewing tobacco,
continues to be a problem in Alaska. Many people believe that
smokeless tobacco is less harmful than cigarettes. The truth is,
smokeless tobacco is NOT a safe alternative to cigarettes, and
has serious health effects, including cancer, gum disease, and
At least 28 chemicals in smokeless tobacco have been found to
cause cancer, including oral, esophageal and pancreatic cancer.
Using smokeless tobacco may also cause heart disease, gum
disease, and oral lesions other
than cancer, such as leukoplakia
(precancerous white patches in
While quitting is hard, you
don’t have to do it alone—there
are FREE resources available to
help. Contact YKHC’s Tobacco
Cessation Counselors today
at 1-800-478-3321 or call
Alaska’s Tobacco Quit Line at
1-800-QUIT-NOW. Both programs offer support services,
including coaching and nicotine
We mistakenly identified Elias Venes as
Elias Gray last month.
We regret the error
as we certainly know
who Elias is. And we
mispelled Darrell Garrison’s first name.
YKHC was honored to receive a check award of $4,528.02
from the Betty Guy Memorial Nursing Home Fund at Bethel
Community Services Foundation. Three Bethel community
members started this fund—Elias Venes, Gladys Jung, and
Nora Guinn. From 2015 forward, this fund will continue to
make grants each year to the YK Elders Home.
YKHC’s strategic plan for
achieving excellence in health
care is called Napartet, a Yup’ik
word for a ship’s mast, a trail
marker, or a supporting pillar.
Patient Centered Excellence
FY 16 Goal: Increase patient satisfaction as measured
by “I received excellent care today” by 10%
The Patient Centered Excellence team has a goal to improve
patient satisfaction as measured by a survey that is administered at the end of every visit at YKHC.
With YKHC's mission to Work Together To Achieve Excellent
Health, this goal is an important part of how we measure
whether or not we are accomplishing the mission.
We are currently working on making sure the electronic tablets
with which the survey is administered are available in all clinical
areas for patients to use.
We are also are working on reviewing the reports generated
from the surveys to identify trends that will help us understand
the things we can do as a company to improve patient satisfaction.
It is important that we get surveys completed by as many of our
patients as possible in order to make the improvements needed
as wide-spread and valuable as possible. You should be offered
a chance to complete a survey after every visit.
Please help us improve our service to all our patients by
taking the brief survey and letting us know how we’re doing.
Patient Safety Awareness Week
Stop by the information table at the Hospital for information
about our commitment to patient safety. Learn more about “Ask
Me 3” — The National Patient Safety Foundation’s campaign to
encourage patients to ask their provider three questions:
1. What is my main problem?
2. What do I need to do?
3. Why is it important for me to do this?
Health information is not clear at times. The Ask Me 3® program
run by the National Patient Safety Foundation can help. The program gives you three questions to ask your health care provider
during a health care visit, either for yourself or for a loved one.
CULTURE OF SAFETY ~ CULTURE OF CARE
YKHC Dental Department
Sippy Cups and Your Child’s Teeth
Why worry about sippy cups?
Tooth decay can occur when a baby
is put to bed with a bottle. Infants
should finish their naptime or
bedtime bottle before going to bed.
Because decay can destroy the teeth
of an infant or young child, you
should encourage your children to
drink from a sippy cup by their first
Tips on Sippy Cups
• Don’t let your child carry the sippy cup around. Toddlers
are often unsteady on their feet. They take an unnecessary
risk if they try to walk and drink at the same time. Falling while drinking from a sippy cup has the potential to
injure the mouth.
• A training cup should be used temporarily. Once your
child has learned how to sip, the sippy cup has achieved
its purpose. It can and should be set aside when no longer
• For sipping success, carefully choose and use a sippy cup.
As the first birthday approaches, encourage your child
to drink from a sippy cup. As this changeover from baby
bottle to sippy cup takes place, consider the following:
• Children between 1 and 2 years of age should only
drink milk, water, and up to four ounces of juice a day.
• Sippy cups should only be available at meal times.
• Your child should not carry the sippy cup around.
Smile Alaska Style
Saturday, April 2, 2016, the YK Dental
Department will be hosting the 27th
Smile Alaska Style at Bethel’s Cama-i
Dance Festival. At Smile Alaska Style the
dental team will provide dental screening, education, perhaps a prize, and the opportunity to enter the Smile
Alaska Style Contest.
The dental screening gives you the opportunity for a dental professional to assess
your oral health. You will then be provided with dental education to assist you
with prevention techniques to ensure/
improve your oral health.
You will then have the chance
to enter the Smile Alaska Style contest.
Prizes will be awarded for the BEST
ALASKAN SMILE. Judges take into
consideration the oral health of the
contestant, the traditional Alaska
attire worn, and the smile (of course).
Two grand prize winners will be named for
over 18 and under 18 years old.
Smile Alaska Style was started 27 years
ago by Dr. Fritz Craft. Dr. Robert Allen
has kept the tradition going. The community has come to love the screening,
the smile contest, the prizes, as well as the
buttons. Many people in the community ask
for the button because they have been collecting them “for
Come join us for fun, prizes, pictures,
and great information to enable you
to keep your teeth a lifetime.
Dental providers at last year’s Smile Alaska Style event.
Volume XXI No. 3 • March, 2016
Advances in Dentistry:
Silver Diamine Fluoride (SDF)
Who are they?
Advances in dentistry have inspired the creation of a dental
product that is new to the United States: Silver Diamine Fluoride. Products that protect teeth, like fluoride rinse and fluoride varnish have been around for many years. Most recently,
silver has been added to fluoride products to create an even
more powerful cavity-fighting tooth protector. YKHC Dental
plans to begin using this product on our young children later
A DHAT is a dental team
member similar to physician assistants (PAs).
They focus on a limited
number of much needed
procedures and go through
a rigorous educational
When we may use it
The DHAT education is
Emmonak DHAT Bonnie Johnson takes
two years in length and is
a look at Pearlann Tucker’s teeth.
followed by at least three
months of preceptorship with a supervising dentist. They work
under the supervision of a dentist and are re-certified every two
years. The services they can provide include community-based
preventive dental care, comprehensive examinations, basic restorations and uncomplicated extractions.
• Patients with many cavities that cannot be treated at once.
• Young patients who may not be able to cooperate with a
dentist or DHAT.
Who cannot have this product put on their teeth?
• Patients with an allergy to silver or patients with certain
Dental Health Aide Therapists
What are they doing?
• SDF Decayed teeth will darken as the cavity is stopped.
• The part with the
cavity will turn
black or brown (see
• SDF may stain
gums and skin for
• SDF may need to be
placed on teeth two SDF turns cavities dark, but that means
times a year, until
the tooth can be filled.
• Silver Diamine Fluoride is as safe as water to treat patients
Our intent is to increase access to care for our patients throughout the YK Delta. We have been employing DHATs at YKHC
since 2005. We started out with two DHATs and are up to eight
actively practicing certified DHATs with five more currently in
some stage of the training program. We have certified DHATs
stationed in Toksook Bay, Hooper Bay, Emmonak, St. Mary’s,
Mountain Village and Aniak. We are hoping to start placing
some of our DHATs in the villages surrounding Bethel that are
not currently served by a subregional clinic. We are hoping to
have a DHAT stationed in Napaskiak very soon.
Dental Appointments in Bethel
Dental appointments in Bethel are becoming tighter as we
move towards spring. Over the past year, the Bethel Dental
Clinic had four dental providers leave us. At the same time, we
have been unable to attract new providers. As a result, there
may be less availability for routine visits moving into summer
as we continue to manage urgent and emergent patient needs.
On the positive side, availability for routine dental care in the
subregional clinics remains very good, as all five subregional
clinics are fully staffed with dental providers. Recruiting to
fill our vacant positions is a high priority for us. We recently
adjusted our compensation package and are optimistic that we
will be back up to speed towards the end of summer.
—Dane Lenaker, DMD, MPH, Dental Director
Have they been successful? — YES!
A study titled “Evaluation of the Dental Health Aide Therapist Workforce Model In Alaska” was completed by Research
Triangle Institute International. Findings showed that Alaska’s
DHATs are providing safe, competent and appropriate care in
their scope of practice, and that patients are highly satisfied
with the care they receive.
Other states are excited about the success of the DHATs in
Alaska and have come up several times to visit YKHC to learn
about how our program works. Other states are replicating
what we have done here and are actually sending their candidates to Alaska to complete the DHAT training program.
A pilot study by ANTHC, partners in the CDC and YKHC
found that 50–60 percent of 6-year-old children living in
communities not served by DHATs receive dental care. One
hundred percent of 6-year-old children living in DHAT communities received dental care.
For more information about PJCP, visit
our website: www.ykhc.org/pjcp
Dr. Paul John Calricaraq Project
Guiding Principles: Represent the Y-K region’s Culture &Identity | Promote Customer Centered Care | Affordable Cost & Sustainable Operations
Talks Bring IHS Closer to Signing Agreement
President/CEO Dan Winkelman and senior leaders recently met with Indian Health Service (IHS)
OEH Director Gary Hartz and IHS leadership to discuss the populations, services, housing and
staffing issues still needing to be resolved before the PJCP’s joint venture agreement can be completed and construction work can get underway. Support Services VP Newton Chase says the talks
were productive and positive and have brought the parties closer to signing an agreement..
The firms of Davis Constructors and SKW, an Arctic Slope Corporation, have been selected by
YKHC to help design and then possibly build the new clinic and hospital renovation project.
Davis Constructors has built more than a billion dollars worth of hospitals and health care projects
across the state, including the newly completed Providence Alaska Medical Center “Generations”
project. SKW has completed numerous remote healthcare projects in Nome, Kotzbue and Barrow.
Combined, the two teams bring a wealth of experience and commitment to this project.
Project staff have been collecting
comments from the Talking/Listening
Walls in village clinics, SRCs and Bethel
facilities. Here is a sampling.
CHSB Comment Box
Please make a sky-bridge to connect
CHSB and Hospital!
Create cards to swipe/check in for appointments. (Like credit cards) (RFID)
Please provide new housing in Bethel
for the traveling health aides.
Pilot Station Listening Wall
Healing Circle room for both Health
Aide and people/family that are affected by traumatic events.
A resting lounge (with bed cots for Elders to go for appointments or walk-in
ER and have to sit waiting long hours)
“We are excited to have Davis/SKW join our team to potentially build this project,” said Winkelman.
“They bring extensive hospital construction and renovation experience in both rural and urban areas,
a commitment to local hire and focus on completing projects on schedule and within budget.”
Hospital Comment Box
If a joint venture agreement can be negotiatied this month and we have financing in place, work
on the project could begin as soon as this summer with driving the pile for the new 130,000 sq. ft.
clinic. Otherwise, the project will be delayed at least a year and may become unfeasible. If plans
fall into place as hoped, the overall project could be complete in 2021.
FY17 Budget Request Goes to Congress
The President’s fiscal year 2017 budget for the Indian Health Service proposes $6.6 billion, with
targeted investments in behavioral health, staffing, infrastructure and health information technology.
The proposed budget supports self-determination by fully funding the Contract Support Costs of
Tribes managing their own health care programs. Read the press release on our website: http://www.
Offer “Shuttle Bus” to and from airports
to assit patients/clients
Put in lockers or some other type of
storage for personal belongings. .
Aniak Talking wall
More Yup’ik translators.
Volunteers that can walk throughout
the hospital to greet patients, and can
share traditional items and stories.
Photos of fish, rivers, boats, airplanes,
dogs, other animals of this area.
In order for all patients to feel comfortable in new building, maybe somehow
acknowledge that we do serve all other
cultures aside from the Native people
in our region.
Workshops in hospital that are tied in
with the season such as summertime
workshop on something related to
fishing and trapping in winter.
Talking Wall Question
of the Month:
What are your ideas for the
ground breaking ceremony?
Clinic and hospital renovation concept.
Write on the Wall, or call into
our suggestion line: 907543-6600 or send an email
to [email protected]
Volume XXI No. 3 • March, 2016
Senators visit Delta, Lunch at YK Elder’s Home
Feb 15, Senators
Steve Daines of
Capito of West
with Washington Governor Bill Walker talks about the high cost
Democrat Maria of energy in rural Alaska. From left: YKHC CEO
Dan Winkelman, Sen. Lisa Murkowski, Energy
Secretary Earnest Moniz, First Lady Donna
Angus King, an
Walker, Margaret and Bob Herron.
from Maine, flew
out to Bethel to examine energy innovation in high-cost areas
of the country, especially Alaska.
Other dignitaries included Governer and Mrs. Bill Walker, U.S.
Energy Secretary Earnest Moniz, State Representative Bob
Herron and his wife Margaret.
Tiffany Tony catered lunch at the YKHC Long Term Care
facility for the senators, along with community leaders from
Bethel. During the lunch our community members were able
to voice the needs and obstacles that we face here, such as lack
of water and sewer systems and high fuel costs.
State Trooper Keenan Mulvaney, Pauline Bialy and Eileen Arnold of
TWC, First Lady Donna Walker, CEO Dan Winkelman, Hospital Services
VP Jim Sweeney, and Outpatient Clinic Director Dawn Hackney.
Alaska First Lady Visits SART & TWC
On Monday, Feb 15, First Lady Donna Walker visited the
YKHC Sexual Assault Response Team with TWC representative Eileen Arnold. The team consists of medical, law
enforcement, and advocacy professionals. Mrs. Walker learned
about the work the team does in case of emergencies and how
TWC’s Teens Acting Against Violence are working towards
safer communities and healthier relationships.
World Tuberculosis Day March 24
sing. Active TB can be treated and cured in most cases.
by YKHC Infection Control
Tuberculosis, often called “TB,” is caused by germs spread
through the air from person to person. It can affect different
parts of the body, but commonly infections are seen in the
Medicines for TB work very well. Treatment with these
medicines usually lasts a few months to make sure all the TB
germs are killed.
A check can be done to see if a person had been exposed
to TB. This is called a PPD, or TB skin test. People with a
positive TB skin test will have a hard, raised area where the
test was placed; a positive result means the person has been
exposed to the TB germ.
Most of the time people who get the TB germ do not develop
the active disease. This is called latent TB. People with latent
TB do not have symptoms and can not spread the germs to
other people. They may be asked by their provider to take a
medicine to make sure the TB germs are dead.
Sometimes people who are exposed may develop active TB.
People with active TB in the lungs can spread it to other
people through the air when they speak, cough, sneeze, or
Symptoms of people with active TB include a cough that lasts
more than three weeks, with sputum that may or may not
have blood in it, chest pain, night sweats, losing weight without trying, and feeling sick or weak.
People most at risk of becoming infected with TB are those
who spend more than four hours a day in a home or other
small area with a person who has active TB of the lungs.
World TB day helps us remember that each of us can do our
part to help stop TB from spreading.
We must all be proactive to keep our communities safe. Do
you know or spend time with anyone who may have the
symptoms of active TB? If so, talk with them and encourage
them to get checked by their provider. This is a great step in
helping us become healthier people!
Meet RAVEN “SuperUser” Brenda
Lamont, Centering Pregnancy
SUPER USER : A super user is someone who is both knowl-
edgeable about Cerner Millennium/RAVEN and approachable.
How long have you been using RAVEN?
Since day one of Go LIVE!
Share with us an overview of how you use RAVEN in your role at
I am the GYN Case Manager, so I use RAVEN for the case
management of all patients that are referred to our GYN services, both here and from other facilities. I use RAVEN to document all referrals internally and externally, and all attempts at
contacting the patient or actual contact with them.
This allows for a quick view of what I’ve done with them in
the past, currently, and what’s expected for the future. I also
add notes from outside facilities so our providers can look
to see what other services the patient has received outside of
I use RAVEN numerous times throughout the day to send and
receive messages from providers and other staff at YKHC, in
regards to the patients’ care plans. I also propose numerous
labs and tests so that the patient can continue with their care
Brenda Lamont, RAVEN Super
RAVEN stands for Records
and Verification Electronic
health record system. Since
going live three years ago,
RAVEN has greatly improved
providers' access to patient
histories and the health
status of people coming in
from the villages.
from the few times that I have
seen the documentation system
for our OB department here,
RAVEN may lack a bit as far as
ease of documentation of OB
services. I know our available case management resources are
limited with RAVEN as well, so I think there is a lot of room
for improvement there.
How do you promote the use of RAVEN to your colleagues?
Mostly I encourage people to use the Communicate button
to send messages regarding patient care. I know for me it was
a hard transition to start using that instead of email, but it’s
much more efficient when everyone uses that feature. It’s also
extremely helpful to document conversations with patients
and pass them along to providers or include others who are
involved with a patient’s care.
Have you used other EHR systems? If so, how does RAVEN compare?
What is your favorite aspect of RAVEN?
I did use a system at the hospital I worked at before I moved
here, but the workflow process was very different. However,
My favorite aspect of RAVEN? I have so many! Quick access
to the patients chart, notes, lab work, etc. So much easier and
efficient than paper charting.
Not Just Super at RAVEN...
Brenda Lamont has led the effort to establish a Centering
Pregnancy program for expectant mothers of the Delta.
“I have seen a great need in our population here for more support and education for our women. More importantly, what’s
needed is not just education or information from us as their
medical providers, but information from other women who
are in a similar season of their life and who have experienced
and faced some of the same issues.”
Women’s Care & Support Center 907-543-6760
Brenda Lamont, right, at the Women’s Care and Support Center.
Volume XXI No. 3 • March, 2016
NEWS NOTES continued from p. 3
Lean Healthcare Training
Zika Virus mosquitos don’t live in Alaska
On Tuesday, February 9, Senior Leadership, along with selected
directors and managers from the corporation, participated
in a kick-off meeting for the Lean healthcare training. This
meeting started a 10-month engagement where a Lean representative will travel to Bethel to do a 3–3.5 day training once a
State Section of Epidemiology
Zika virus is a mosquito-borne flavivirus, transmitted primarily by Aedes aegypti mosquitoes (which do not live in Alaska).
The most common symptoms of Zika virus are fever, rash,
joint pain and conjunctivitis, which can occur from 3 to 12
days after exposure. The illness is usually mild, with only one
out of five infected people developing symptoms.
Lean management was started in 1980 by Toyota Production
Systems. Lean is an approach to managing an organization
that supports the concept of continuous improvement, a longterm approach to work that systematically seeks to achieve
small, incremental changes in processes in order to improve
efficiency and quality.
The approach is based on four principles: Purpose, Process,
People, and Problem Solving. Lean aligns the entire enterprise
based on continuous pursuit of excellence through the development of people to solve problems, improve processes, and
create value for the customer.
This begins with driving out waste so that all work adds value
and serves the customer’s needs. Identifying value-added and
non-value-added steps in every process is the beginning of the
journey toward lean operations.
For the next 10 months, YKHC will be participating in training to become a Lean Healthcare corporation. The training
will occur in waves of groups, working from management to
entry-level. In order for the Lean principles to take root, leaders must first work to create an organizational culture that is
receptive to Lean thinking.
Interim Chief Information Officer
I am pleased to announce that Susan
Wheeler has agreed to serve as our
Interim Chief Information Officer and
all special inquiries for IT should be
addressed to her.
Many of you are aware that Susan also
has a full time job as Raven Administrator and I would appreciate everyone’s patience as she responds to the
many requests from throughout the
We continue to search for the best CIO possible for YKHC
and hope to have a permanent hire for the position in the near
– Tommy Tompkins, CPA, CFO
Symptoms usually last less than one week.
Outbreaks of Zika have occurred in Africa, Southeast Asia, the
Pacific Islands, and the Americas, with Puerto Rico reporting
its first case of locally-acquired disease in December 2015.
Locally transmitted Zika has not been reported anywhere else
in the United States, but cases in returning travelers have been
reported. In 2007, a case of Zika was confirmed in an Alaskan
who traveled to Yap.
There is more information on Zika on the CDC website:
On the Move—New Faces at YKHC
Please join me in
Ewing to the Hospital
Services Team as the
Chief Nurse Executive
reporting to the Vice
President of Hospital
comes to us from the
Veterans AdminisSara Guinn and Catherine Ewing.
tration in Oklahoma
City where she has
worked in various nursing positions since 2008. Catherine
holds a Doctorate in Nursing Practice—Advance Leadership
in Healthcare from Regis University in Denver. Catherine
relocated with her husband Craig to Bethel in December. Her
office is located in the West Wing.
Please join me in welcoming Sara Guinn to the Hospital Services Team as the Executive Assistant to the Vice President of
Hospital Services. Sara most recently worked in the Recruitment Department in Human Resources. Sara is originally from
Bethel. She holds a BA in English from Portland State University in Oregon.
– James Sweeney, VP of Hospital Services
Volume XXI No. 3 • March , 2016
March is National Nutrition Month!
This year's theme is “Savor the Flavor of Eating Right.”
What does this mean to you? Is it:
• Enjoying your traditional foods?
• Sitting down to a family meal?
• The social experience of sharing food?
• Cooking a healthy native dish?
We want to know! Send responses and recipes to: [email protected] for a chance to win a Meyer’s Farm box! Please
include name, address, and contact information with submission.
To celebrate Nutrition Month, WIC and the
Cooperative Extension will be hosting an event at
AC Grocery Store on March 26
from 11 am. – 2 p.m.
There will be games, health screenings, drawings for PRIZES! and a
flavorful traditional recipe to try!
Bring your whole family to celebrate this event and to “Savor the
Flavor of Eating Right”!
One great way to “Savor the Flavor of Eating Right” is to experiment with nutritious herbs and spices instead of adding salt. Too
much salt can raise blood pressure and increase risk for heart
attack, heart disease, and stroke!
Yukon-Kuskokwim Health Corporation
P.O. Box 528
Bethel, Alaska 99559
Recipe of the Month
1 lb moose, caribou, reindeer, or musk ox
1 pepper, red or green, sliced
1 medium onion, sliced
1 medium tomato, chopped
Pepper to taste
2-3 tsp. garlic powder or
More herbs and spices if
½ cup salsa
Image from thestayathomechef.com
Whole wheat tortillas
Slice meat in very thin strips. Brown meat in skillet.
Add peppers, onion and tomato. Cook with meat until tender.
Season with pepper, garlic, and desired herbs and spices.
Wrap filling in whole wheat tortilla. Top with salsa and sour
cream. Makes 4 servings
Recipe adapted from “Build Strong Families – Acrtic Home Cooking”, 2nd edition by
Maniilaq Association Employees, Kotzebue, Alaska
Non -Profit Org.
Permit # 537