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Growth, Change, Dedication
Written by Richard Wyckoff, CEO
We are now half way through the year and have a lot to be proud of. Our
business growth is strong, with many new clients coming on board. In
addition, our focus on service quality has enabled us to retain and expand
many of our existing relationships as well. As we know, growth comes in three
buckets -- retention, base business expansion, and new client sales. The
combination of achieving results in each of these three elements is essential
to our current and future success.
Letter from the
CEO
1
Field News
2
Employee
Recognition
11
Press Releases
13
Latest
Achievements
14
Affiliate News
18
Savings and
Contests
26
Contact Us
39
Growth equals value. As our company grows, we create more opportunities
for our associates to gain new skills, expand responsibilities and build career
success. This expansion has enabled us to hire and promote many
associates and to recognize those who are continuing to make the greatest
contribution to our company’s success. Overall, in the past 12 months we
have awarded over 8,000 associates with recognition for their dedication,
loyalty and positive impact! That's really great news and will only accelerate
as we go forward.
These are exciting times for our industry and our company. The types of
threats continue to change with, for example, cyber attacks and now drones
becoming an increasingly great risk to our clients. As these and other
technologies emerge, the nature of how we respond and ultimately "predict
and prevent" must also change.
We are committed to providing the best client satisfaction in our industry, and
to being the service provider of choice for our associates. To this end, we are
making investments in innovation technology which will enable our officers to
provide a higher level of insight and responsiveness to mitigate client risks. In
addition, we are developing new training programs which will provide the skills
and recognition for satisfying our clients’ needs. Expect to see these programs
roll out towards the end of this year.
Thank you for your dedication and for your accomplishments in service to our
clients. It is because of your results that we are a leader in our industry.
Solving client needs, and doing it right and consistently, is what we are all
about.
The accomplishments of those in this issue of The Post are significant and
noteworthy. Again, thank you for all you do to enable our success. Have a
great summer!
St. Francis Hospital Officers More
Prepared Than Ever For Disaster
Educational Testing Services
Associates Honor Memorial Day
Branch 400, Hartford, Connecticut
Branch 280, Princeton, New Jersey
On April 16, Lieutenant Joseph Lopez, Sergeant
Joseph Coley, and Security Officers Willie
Williams, Eric Flores, and Eduard Segarra
completed "First Receiver Decontamination
Training” to those designated as patient
decontamination staff during a disaster at Saint
Francis Hospital and Medical Center, where they
are assigned. The training includes guidelines
for analyzing situations, assessing patient
conditions and problems, taking the necessary
steps to assure medical provider safety,
attempting identification of the offending
chemical
substance,
and
initiating
the
decontamination process.
Security officers Craig Lindley, Harvey Sharp,
Barbara Haines, Lonnie Teasley, and Faulkner
Joseph raise a new American flag at the ETS
World Headquarters in honor of Memorial Day.
USA is proud to call these team members
officers.
Now these five officers can operate more
efficiently should disaster strike, setting the bar
high for other USA officers.
Pictured (l-to-r): Security Officers Craig
Lindley, Harvey Sharp, Barbara Haines,
Lonnie Teasley, and Faulkner Joseph
Las Vegas Branch Responds to
Call and Prevents Theft
Branch 4, Las Vegas, Nevada
Pictured (l-to-r): Joseph Lopez,
Lieutenant, Joseph Coley, Sergeant,
Willie Williams, Security Officer, Eric
Flores, Security Officer, and Eduard
Segarra, Security Officer
On April 10, officers of the Las Vegas Premium
Outlets North responded to a situation at the
True Religion store. There, the officers
witnessed a verbal argument between a retail
theft suspect and store management. They
reacted quickly, contacting the Las Vegas Metro
Police. Due to their fast actions, the police were
able to arrest the suspect and recover $1200 in
property.
Director Kevin Klevins and the Las Vegas Metro
Police appreciate the Las Vegas Premium
Outlets North team’s vigilance.
Satnam “Sam” Bhullar Secures 100% Score in Security Audit
Branch 152, Lebec, California
Satnam “Sam” Bhullar, Post Commander at IKEA Distribution Center, is awarded a Meritorious Award
for his dedication to creating a safe environment. The biggest moment that brought attention to
Officer Bhullar’s efforts was when the Ikea Distribution Center received a 100% in its Annual Security
Check - the first time any distribution location within Ikea has ever received such a score.
Post Commander Bhullar’s commitment has led him to become a valued and respected team leader,
both by his team and by the client. He conducts daily inspections and assists in daily audits of the
premises. He also observes and reports unsafe acts to the client and assists in special security
projects. The client considers him an asset to the company.
District Manager Mark Masai and the entire Western Maryland branch join the client in appreciating
Bhullar’s work.
Pictured (l-to-r): Eddie Miranda, Director of Client Management, Mark Masai, District Manager, Commerce,
Satnam "Sam" Bhullar, Post Commander, Lebec, Victor Avila, Ikea Security/Safety Manager at Ikea
Distribution Center, Suhey Alvarez, Ikea Security/Safety Supervisor at Ikea Distribution Center
Officer Dan Day Catches Thief
Branch 52, San Marcos, Texas
After receiving a description of a suspect
thought to have stolen from a cosmetics store
under USA protection, Security Officer Dan Day
kept his eyes open. When he spotted the thief,
he kept watch from the time the store contacted
the local police until they arrived. The police
stopped the suspect after she had returned to
her car, where an interesting surprise awaited
everyone. Not only did Officer Day prevent the
thief from stealing $250 from USA’s client, but
he also prevented her from getting away with
almost $3,000 in merchandise from other stores
in the area. USA and Security Director Carlos
Valentin join the client in thanking Officer Day for
his vigilance.
Supervisor Josue Arana Receives
Award for Heroism on the Job
Officer Cody Grell Finds and
Returns Missing Money
Branch 32, Kokoma, Indiana
During his rounds, Officer Cody Grell located a
woman’s wallet in the parking lot. He checked
for I.D. and contacted the owner. When she
arrived to pick up the wallet, she was very
pleased to discover that her money was still
inside—all $1000 of it. The following day, her
husband Steve Stewart, a prominent attorney in
Kokomo, called and spoke with Supervisor
Gerald George to compliment Officer Grell.
Director Mark Earhart, the entire Kokoma
branch, and Attorney Steve Stewart are
impressed with Officer Grell’s honesty and
integrity.
Security Directors Receive
Special Certification
Branch 150, Corona, California
Branch 69 and 70, Hurst, Texas and
Grapevine, Texas
Security Supervisor Josue Arana receives a
Meritorious Service Certificate for the kind of
quick thinking and sense of urgency that saves
lives. A car fire blazed to life in the parking lot
during an otherwise average patrol, but thanks
to Security Officer Arana’s immediate action—
grabbing the fire extinguisher and dousing the
fire himself—the fire was put out before the fire
truck arrived, leaving no injuries and no
additional damage.
North East Mall Area Security Director Jeff
Gomez and Grapevine Mills Security Director
Josh Harmon received certification as Fusion
Liaison Officers on April 28-29. This increased
liaison has already proven helpful to our
increased security efforts associated with the
shooting in Garland, Texas. Regional Director
Mike McKinney and the entire Hurst and
Grapevine branches commend the dedication of
these Security Directors to the job.
Account Manager Adam Roque and the client
thank Security Officer Arana for his heroic efforts
to keep others safe.
Tour Supervisor Theresa
Blumenthal Receives Award
Gurnee Security Team Earns
Respect From Gurnee Police
Branch 396, New York City, NY
Branch 19, Orland Park, Illinois
Tour Supervisor Theresa Blumenthal receives a
Distinguished Service Award due to her heroic
efforts during an emergency situation. She
responded in a timely manner to a Goldman
Sachs employee in medical distress and
performed CPR until EMS arrived and took
control.
The Gurnee Mills security team assisted the
Gurnee Police in a crisis situation. Sbarro’s
General Manager Frank Wordin became
unresponsive after sweating heavily and
clutching his chest, saying he’d had a recent
heart attack.
Account Manager Wayne Teagarden and the
entire New York City team appreciate
Supervisor Blumenthal’s collected demeanor.
Several members of the Gurnee Mills security
team took immediate action. Sergeant Alex
Arroyo helped lay Wordin on the floor while he
was still unable to communicate. Sergeant
Arroyo then placed AED pads on Wordin’s
chest, but the AED process told him not to
shock. Meanwhile, Assistant Officer James
Agee also helped while Assistant Director Nate
Koehn maintained communication with Gurnee
Dispatch, and Officer Michael McClory assisted
where needed until Wordin was transported to
the hospital, where the event was determined to
be non-cardiac related but still needed
treatment.
The Gurnee Police are impressed by the Gurnee
Mills
team’s
coordination,
cooperation,
professionalism, and lack of hesitation in their
involvement. Security Director Dennis Pratl and
the Gurnee Police thank Sergeant Arroyo,
Assistant Director Koehn, Officer McClory, and
Assistant Officer Agee for their quick responses
to the emergency.
Pictured (l-to-r): Wayne Teagarden,
Account Manager for Goldman Sachs,
Theresa Blumenthal, Tour Supervisor, and
Sean Turner, Branch Manager
Two Officers Awarded For Exemplary Performance
Branch 537, Western Maryland
Security Officers Krista Rhodes and Darlene Taylor receive Exemplary Performance Awards for their
quick acceptance and perfect execution of an assignment, along with their continuous efficiency in all
their work.
Both officers were called upon with less than two hours notice to accept an assignment in which they
would escort a tractor trailer from Washington, D.C. to Dallas, Texas. They maintained visual security
of the sealed trailer the entire drive and ensured the safety of all devices throughout the trip. The
convoy had absolutely no issues during the assignment, thanks to Officers Rhodes and Taylor.
“Security Officers Krista Rhodes and Darlene Taylor should stand as an example of dedication to this
company and its clients,” says Operations Manager Matt Prazenica. “They have been with U.S.
Security Associates for almost two years and have excelled at every assignment they have been
given… I thank them both for their commitment to make sure a job is well done.”
USA and the Western Maryland team join Prazenica in applauding these officers.
Pictured (l-to-r): Darlene Taylor, Security Officer, Matthew A. Prazenica,
Operations Manager, and Krista Rhodes, Security Officer
Officer Harry Newbill Aids Civilian
Branch 821, Savannah, Georgia
Security Officer Harry Newbill is recognized for
helping in an emergency situation. A diabetic
civilian suffered a blackout when her blood
sugar dropped, but Officer Newbill remained
calm as he retrieved a soda for the diabetic
woman. She notes that he “asked if I wanted
him to call EMS . . . [and later] talked to me and
tested my handshake as I began to feel better.”
Once the episode was over, Officer Newbill
stayed around to help put the civilian’s shopping
bags into the car. USA and District Manager
Michael Faircloth are proud to recognize Officer
Newbill for his service.
Hurst Branch Keeps Calm in a
Hazardous Materials Incident
Branch 69, Hurst, Texas
At the North East Mall in Hurst, Texas, Security
Director Jeff Gomez and his team faced a Level
2 Hazardous Materials incident in the parking lot
on April 21, when a contractor severed a natural
gas line during trench excavation. Director
Gomez and his team integrated with Hurst
Police and Fire Rescue as well as with Mall
Operations to establish and maintain perimeters.
On scene Incident Command was established
until assumed by a Hurst Fire Rescue Battalion
Chief. Regional Director Mike McKinney and the
Hurst Police, Hurst Fire Rescue, and Mall
Operations thank Director Gomez and his team
for quick organization and their efforts to protect
civilians.
Officer Robert Wadsworth
Awarded for Performance
Branch 556, Newcastle, Delaware
Officer Robert “Bob” Wadsworth receives the
Quality Officer of the Quarter Award for
continued excellence in his job. He continuously
places the interest of the company over his own
personal interests, often taking on extra hours
and volunteering for extra assignments. He even
volunteered for a special, multi-day assignment
to perform a highly sensitive special detail at a
residential property in Newtown Square, PA.
Not only does Officer Wadsworth excel in his
own job, but he also encourages and inspires
his fellow officers to acquire the same skills,
attitudes, and knowledge of their posts that he
has. His strong work ethic and leadership
qualities make him a valued member of the
Newcastle branch and of USA as a whole.
Supervisor Lis Myers, Branch Manager Joe
Jarvis, and the entire Newcastle team
congratulate Officer Wadsworth on his stellar
work.
Pictured (l-to-r): Joe Jarvis, Branch Manager, Robert
Wadsworth, Security Officer, and Dave Smith, Client
Captain Bernard Stephenes and His Team Recognized For Exceptional
Service
Branch 418, Tinley Park, Illinois
Captain Bernard Stephenes, Lieutenant Donald Richard, and their team of 10 officers are recognized
by Thornton Township High School for providing professional service for the Jefferson Awards
Ceremony held at the high school. Jerry B. Doss, District Administrator of Thornton Township High
School, commented that, “the team was on time, implemented a comprehensive security plan that
ensured safety and security, but did not intrude on the overall decorum of the event.”
Some attendees commented that the high school must have hired the Secret Service, while others
believed the governor of Illinois would make an appearance based on how poised and professional
the security detail was.
Gregory K. Falkman, Branch Manager, and the client thank Captain Stephenes, Lieutenant Richard,
and their team for their commendable service.
Pictured (l-to-r) front row: Kenika McFarland, Security Officer, Mintavia Moore, Security
Officer, Valerie Bures, Security Officer, Bernard Stephenes, Captain; middle row: Kenneth
Eddins, Security Officer, Malcolm Martin, Security Officer, Donald Richard, Lieutenant; top
row: Biafran Stiff, Security Officer, Courtney Randle, Security Officer, Damon Muhammad,
Security Officer, Alexander Martin, Security Officer, George Harris Jr., Security Officer
A Job Well Done for Security
Director Dennis Pratl and His
Team
Grand Prairie Officers Recover
Stolen Property
Branch 19, Orland Park, Illinois
Officers from the Grand Prairie team met with
Grand Prairie Police on April 2 to investigate
retail theft at the Grand Prairie Premium Outlets
Tommy Hilfiger store. According to the police,
the security officers aided them in locating a
suspect vehicle on the property and recovering
$216 in stolen property.
Security Director Dennis Pratl and his team
conducted an Active Shooter Drill on May 3rd at
Orland Square. They coordinated with local fire
and police authorities, including multiple fire
trucks, police cruisers, and over 100 fire and
security professionals. Regional Director Patrick
Sawyer and the client praise Director Pratl and
his team for the hard work and attention to detail
that leads to cohesive, interdependent
relationships with clients, communities, and
public safety organizations.
Director Aaron Theriault
Appreciated for His Efforts
Branch 53, Albuquerque, New Mexico
Director Aaron Theriault and his team conducted
an Active Shooter Drill on April 12 at the
Cottonwood Mall. The exercise tested the
Rescue Response Task Force, which is
comprised of both the Bernalillo County Sheriff
Department staff and the Bernalillo County Fire
Department (including fire fighters, emergency
medical technicians, and paramedics). The
event was a success with each response unit
experiencing their role and response tactics for
an active shooter incident.
Thanks to Director Theriault and his team, the
Rescue Response Task Force is now prepared
to handle an Active Shooter situation. Regional
Director Mike McKinney and the Rescue
Response Task Force thank all these officers for
their hard work and willingness to help.
Branch 159, Grand Prairie, Texas
Director Cesar Hernandez and the Grand Prairie
Police come together to thank the Grand Prairie
team for helping to retrieve property stolen from
a client and bring criminals to justice.
Security Director Thomas
McKenzie Halts Inventory Loss
Branch 176, Edina, Minnesota
Security Director Thomas McKenzie aided the
manager of a local Buckle location in designing
strategies to prevent shrinkage, specifically of
their high-end denim jeans. The manager
implemented several of the strategies, such as
placing the jeans display rack near the point of
sale so that cashiers can keep an eye on them.
Other strategies included cabling display jeans
and keeping inventory jeans in the storage
room. The manager has reported much less
shrinkage since implementing the strategies.
Regional Director Patrick Sawyer, the entire
Edina branch, and the client appreciate Director
Thomas McKenzie’s efforts.
Irving Mall Security Helps
Discover Stolen Property
Officer James Agee Prevents
Possible Theft
Branches 67 and 68, Dallas, Texas and
Irving, Texas
Branch 204, San Diego, California
The Irving Mall security staff assisted the Irving
Police with CCTV monitoring, leading to the
arrest of three suspects for organized retail
crime. One of the suspects was wanted on an
arrest warrant. After investigations, the Irving
Police discovered over $400 in stolen property
believed to have been taken from stores at the
Galleria Dallas.
USA and Director Jeff Gomez join the Irving
Police in congratulating the Irving Mall Security
staff on their assistance in finding these
suspects.
Security Officer James Agee is recognized by
the owner of Bartell Hotels, Richard Bartell, for
preventing damage and theft to the corporate
office by remaining alert during his rounds.
While on Patrol, Officer Agee noticed two men
walking in a hallway of the hotel in the middle of
the night. When he asked if he could escort
them back to their rooms, they bolted. Officer
Agee immediately called for backup and
pursued the men outside. One man drove away
in a car, while the other ran on foot. Officer Agee
was able to give a description of the men to the
police when they arrived.
Irving and Fort Worth Branches
Investigate Organized Retail
Crime
Branches 68 and 399, Irving, Texas and
Fort Worth, Texas
The Irving and Fort Worth teams are being
recognized for their assistance in a police
investigation regarding an organized retail crime
group that frequents Victoria’s Secret stores.
Thanks to the help of these teams, two suspects
were taken into police custody and linked to a
$1500 theft at Irving Mall.
Director Jeff Gomez and the Fort Worth police
applaud these officers for their hard work and
cooperation.
Pictured (l-to-r): Solita Hines, Operations Manager, and
James Agee, Security Officer
Congratulations on Your
Milestone!
The following employees have served with USA
for 15-40 years:
Years of
Service
Name
Branch
39
Guido R. Massimei
President’s Office
31
Celeste A. Jaworski
Payroll
27
Roger D. Rees
Pittsburgh
26
Dan Fernandez
Orlando Admin
26
Brian A. Piotrowicz
Philadelphia
23
Hazrat Alli
New York 5th Avenue Admin
22
Scott G. Bradley
Kalamazoo Admin
22
John R. Parreti
Boston Admin
21
Kathleen M. Amaral
Orlando Admin
20
Tammy S. Cotter
Springfield Admin
20
Dhanpaul Khemraj
New York 5th Avenue Admin
20
Raymond L. Wheat
Houston, TX Admin
19
Carol J. Longmore
Legal Office
19
William A. Kingree
Data Processing
18
Denman B. Brown
Credit and Collection
18
Timothy C. Kennedy
Columbus Admin
16
Nicholas A. Duby
Data Processing
16
John E. McCracken
Houston, TX Admin
16
Gerald G. Reynolds
Dayton Admin
16
Will E. Riley
Midwest Region 24
15
Devon J. Babcock
Pittsburgh Admin
15
Shawn P. Cheshire
Data Processing
15
Roger Hawkins
Mid Town Manhattan Admin
15
Cherie J. Perreira
Accounting
15
Charles A. Wimer
Pittsburgh
Congratulations on Your
Milestone!
The following employees have served with USA
for 10-14 years:
Years of
Service
Name
Business Unit
14
Hilary H. Threatt
National Sales
14
Brad J. Montague
Richmond Admin
13
Michael Lopez
Gary Admin
13
Simone S. Streetie
Baltimore Admin
12
Aramis D. Brown
East Michigan Admin
12
James P. Rice
Little Rock Admin
12
Adam D. Duby
Data Processing
12
Terry L. Faircloth
Loss Prevention
12
Boris Yagudayev
New York Broadway Admin
11
Alida M. Moshay
Houston Admin
11
Ilavarasi Ravikumar
National Sales
10
Scott W. Evans
Wisconsin Admin
10
Victor L. Lay
Greater Philly Admin
10
Michael E. Paciorek
New York Rochester Admin
10
Steven M. Pinaha
Woodridge Admin
10
Diane K. Raidt
Legal Office
10
John M. Skladanowski
Erie Admin
10
Deanna K. Van-Spyk
National Sales
Looking for more USA news? Check out our Media Center!
Stay informed of the latest USA updates in our press releases. Our weekly press releases are the
best way to learn about company developments, big accomplishments, and upcoming events. The
following press releases were published this quarter:

June 30, 2015 - U.S. Security Associates Wins Third ATD “BEST Award”

June 29, 2015 - USA Security Team Personifies Security Excellence

June 18, 2015 - USA’s Loss Prevention Team Exhibiting at 2015 NRF PROTECT

June 10, 2015 - USA Officers Prevent Injuries and Asset Loss

June 3, 2015 - U.S. Security Associates Coordinate Active Shooter Training Events

May 28, 2015 - USA Officers Complete First Receiver Decontamination Training

May 27, 2015 - USA Officer Aids in Preventing a Medical Emergency

April 30, 2015 - U.S. Security Associates Exhibits at 2015 Retail Asset Protection
Conference

April 29, 2015 - U.S. Security Associates Named a Gold LearningElite Organization
Browse through Andrews International (AI) news!

June 23, 2015 - Andrews International Executives Attend OSAC’s LARC Events

April 28, 2015 - Andrews International’s William Besse Is Guest Speaker at UCLA
Find these press releases and many others online at:
http://www.ussecurityassociates.com/media-center/press-releases.php and
http://www.andrewsinternational.com/news-events/releases/news-releases.php
June 23-25, 2015—NRF LP Conference
Members of the Loss Prevention (LP) team attended the National Retail Federation (NRF) LP
Conference. The National Retail Federation hosted the event at the Long Beach Convention and
Entertainment Center in Long Beach, California. With a world full of complex risks, challenges, and
threats, the educational sessions and speakers at the NRF Conference presented strategies
necessary to combat the ever-changing problems that loss prevention professionals face today.
Keynote speakers included Ray Kelly, Former NYPD Commissioner, and Rorke Denver, Navy Seal
Commander, actor, and author.
May 27, 2015—Saint Petersburg International Legal Forum
D.C. Page, Senior Vice President of the Consulting, Investigations and International Division, spoke
at the St. Petersburg International Legal Forum in St. Petersburg, Russia. The conference was held
from May 27 to May 30 at the Eastern Wing of the General Staff Building. The forum aimed to foster
discussions on strategies in the ever-changing, global legal system, with topics including
International Law, International Trade, Litigation and Arbitration Practice, and Investments and
Finance. D.C. Page’s well-received speech highlighted the complexities of tracing assets on an
international level and the use of cyber forensics to recover assets belonging to creditors.
May 20, 2015—OSAC Latin American Regional Conference
D.C. Page, Senior Vice President, Jim Milford, Senior Vice President, and Blanca Fernandez,
Deputy Director, Consulting, Investigations and International Division, attended the OSAC Latin
American Regional Conference (LARC) in Miami, Florida, where they participated in various
discussions on Latin America security issues.
May 3-6, 2015—R.I.L.A. Asset Protection/LP Conference
Members of the Loss Prevention team attended the R.I.L.A. Asset Protection/LP Conference.
Members of some of the largest companies in the world were in attendance as thought leaders and
industry experts shared their knowledge on retail prevention and asset protection. The conference
was held at the Gaylord Palms Resort & Convention Center in Kissimmee, FL, with topics ranging
from audits & analytics to using real-time data to drive safe work practices. More than 1,000
professionals attended, and 35 educational sessions were offered.
May 3-5, 2015—OffShore Alert Conference
D.C. Page, Senior Vice President, Consulting, Investigations and International Division, spoke at the
OffShore Alert conference on International Due Diligence and Finance. The conference was held at
The Ritz-Carlton in Miami, Florida, from May 3 to May 5. The OffShore Alert conference addressed a
range of issues regarding offshore finance and created a neutral forum that fostered dialogue about
the issues facing offshore finance today. A variety of professionals attended this event, including
those from the areas of tax, funds, law, compliance, regulations, investigations, and asset recovery.
April 28-May 1, 2015—INTELLENETWORK Annual General Meeting,
Las Vegas, Nevada
Tom Cseh, Deputy Director, Vance International, Mexico, Board of Directors member for Latin
America, participated as a lead presenter in a roundtable discussion group on “Ethics: Transnational
Security Details and Investigations and use of vetted subcontractors in compliance with the Foreign
Corrupt Practices Act (FCPA) as applied to Mexico and Central America.” The 32nd Annual
INTELLENET Conference was held at the New York New York Las Vegas Hotel and Casino, located
in Las Vegas, Nevada. The event included presentations, social events, and educational workshops
led by some of today’s leading experts on investigations and security.
April 22, 2015—ASIS New York Security Conference
James A. Acevedo, Executive Director, Consulting, Investigations and International, spoke on “The
Threat of the Unmanned Vehicles” at ASIS New York Security Conference. The conference took
place from April 22 to April 23 and was hosted by the ASIS NYC Chapter. More than 2,500 attended
from both the public and the private sectors for the 25th anniversary of the NYC Security Conference
& Expo. George W. Anderson, Chairman of the New York City Chapter, remarked, “This conference
started out 24 years ago with six vendors in basically a hotel corridor, and now we’ve grown to over
a hundred vendors. And when you look around the exhibit hall, you can really, you know, sense the
energy, and sense the magnitude of what has been created here in New York City.”
April 21, 2015—Consulting, Investigations and International Division
to Attend the OSAC New York Forum
Consulting, Investigations and International Division’s John Keeney, Managing Director of Business
Intelligence and Research, and Nick Alleva, Senior Project Manager, attended the OSAC New York
Forum. The meeting was held at the Thompson Reuters Building in Times Square on April 21.
Subject matter experts of the security industry delivered presentations on topics including health and
safety concerns in Africa, cybersecurity threats from Asia, the complex risks of kidnappings and
ransoms, and strategies on creating an effective response to kidnappings. Key speakers at the
forum included Christian Schurman, Deputy Assistant Secretary of State and Assistant Director for
International Programs, Chuck Steel, Chief of the Bureau of Diplomatic Security’s Cyber Threat
Analysis Division, and Robert Lady, Consultant and President of R.L. International. For the
Consulting, Investigations and International Division, the OSAC New York Forum provided unique
insights into new and developing industry best practices and created opportunities to network with
other leaders in the international security industry.
April 25, 2015—UCLA Lecture
Bill Besse, Vice President, Consulting, Investigations and International Division, spoke at UCLA on
April 25. Among other topics, Besse discussed the Sony attack and the attack in Paris as part of the
lecture titled “Managing Risk in a Dangerous World – We Have to be Ready.” In addition, Besse
discussed content regarding preparing for, responding to, and recovering from natural and manmade disasters.
Newly Designed Local Office Pages
Andrews International (AI) has released newly developed local office web pages. Each local office
has its own page where visitors can find the office’s address, telephone number, fax number,
hours, year established, and license number, local career opportunities, in-house and local
security resources, testimonials from local clients, and a quote from local management. The easyto-read, easy-to-use design of these pages will attract traffic to these individual pages and lead to
more clients as a result.
Local office pages can be accessed through the “Office Locations” link on the AI website: http://
www.andrewsinternational.com/contact-us/office-locations.php
Safe From the Streets
When Andrews International (AI) found her, 26-year-old Adrienne was struggling as a homeless
young woman. On top of using heroin with her heroin-abusing boyfriend, she had started using
methamphetamines in recent months.
Two of AI’s Unarmed Public Safety Officers (PSOs), Lisa Maki and Andrew Nunez, established a
good rapport with Adrienne in hopes of turning her away from drugs. She broke up with her
boyfriend briefly but returned to him because she felt threatened and pressured into joining a
prostitution ring.
In late June, Adrienne expressed an interest in returning to Illinois to be with her mother. AI’s
Security Director Stephen Seyler worked with local outreach program PATH to make
arrangements for Adrienne’s transportation home, but when it was time to make the commitment,
Adrienne changed her mind and returned to her boyfriend once again.
On July 1, Adrienne visited Director Seyler’s office, claiming that she feared for her life and was
desperate to get home. Director Seyler made the arrangements for Adrienne’s trip once again.
The next day, PSOs Make and Nunez found Adrienne to remind her of her commitment, and she
took the offer to return home. She waited at the office until the team from PATH arrived to take
her to the bus station.
After a shower, some food, and a 3-day trip, Adrienne returned safely to her mother.
Pictured (l-r): Andrew Nunez, Public Safety Officer,
Adrienne, and Lisa Maki, Public Safety Officer
Vance Personnel Take DDT Course With Vehicular Impact
On April 15, nine Vance operations personnel teamed with three instructors to practice their
defensive driving. Deputy Director Tom Cseh has been giving these courses at the Pachuca
Autodrome (and elsewhere in Mexico and Latin America) since 1998 and has trained over 3,000
executives, their families, and security teams in DDT techniques and maneuvers. The course
included instruction and practical exercises in blockade ramming and took place at the Pachuca
Autodrome in Epazoyucan, Hidalgo, Mexico.
Pictured (l-r): Jesus Velasco, Training Manager, Tom
Cseh, Deputy Director, and Victor Soto, Security and
Executive Protection Specialist, teach the Vance DDT
course.
Pachuca Autodrome in Epazoyucan, Hidalgo, Mexico
Vance Women Attend Personal Self-Defense Training
Several of Vance International’s female employees attended a voluntary self-defense class on
April 24 on office premises in Mexico City, Mexico. Two martial arts masters, one a Vance
employee himself, demonstrated several moves to an eager crowd of women ready to learn.
“It helped awaken my senses, to be more alert - a key defensive weapon for women,” Expenses
Administrator Marlene Chavez says about the training. She and many of the other women
expressed interest in further training.
“I learned to be more aware of my surroundings and I would like to repeat this training more
often,” agrees Dispatcher Nayeli Castro.
Administrator Chavez, Dispatcher Castro, and the rest of the women gained invaluable
experience from this class.
Pictured (l.-r.) front row: Rene Diosdado, Instructor and
Professor Black Belt Brazilian Jiu-jitsu, Maestro Ricardo
Gutierrez, Vance Employee and martial arts practitioner; middle
row: Nayeli Castro, Araceli Hernandez, Gabriela Cervantes,
Rocio Peña, Lizbeth Serrato; top row: Iana Flores, Sandra
Mendoza, Marlene Chavez, Judith Gomez, Larisa Hernandez,
Patricia Nieto, Marina Garduño, Lucero Carbajal
Two participants (Lizbeth Serrato and Lucero
Carbajal) take down the martial arts masters
themselves.
IAVM District 4 seminar
Mike Reichart attended this regional meeting of the International Association of Venue Managers,
hosted by the City of Tacoma facilities—a long-term Staff Pro partner/client. Attendees came from
the Pacific Northwest region and Canada. Reichart was part of an expert panel that discussed the
Best Practices of hosting Electronic Dance Music (EDM) festival events.
NACDA / CEFMA Convention
Chuck Rogers attended this annual gathering of the National Association of College Directors of
Athletics, held jointly with the Collegiate Event and Facility Management Association. Chuck
interacted with many of the nearly 3,700 other attendees. Focus of the programing centered on
improving the guest experience through event staffing and mitigating risk through preparation and
prevention. An excellent keynote address on Leadership was delivered by Mike Alden, outgoing
NACDA President and former University of Missouri Athletic Director.
Newly Redesigned Local Office Pages
International Security Associates (ISA) has released newly developed local office web pages.
Each local office has its own page where visitors can find the office’s address, telephone number,
fax number, hours, year established, and license number, local career opportunities, in-house and
local security resources, testimonials from local clients, and a quote from local management. The
easy-to-read, easy-to-use design of these pages will attract traffic to these individual pages and
lead to more clients as a result.
Local office pages can be accessed through the “Office Locations” link on the ISA website: http://
www.ussecurityassociates.com/isa/organization/office-locations.php
Thanks For Your Participation!
Written by Brian Dooling, VP of Marketing
The #1 way we can create value is by proactively identifying client opportunities and then providing
solutions that solve their needs.
Congratulations to everyone for the efforts you put forth in our Get to Know Mexico Sales Incentive
Program.
We were able to generate 59 sales leads and have closed 5 new pieces of business as a result of
this program. We will continue to focus on closing additional leads that are in our sales pipeline.
Keep up your hard work and effort in setting our company apart from all the others! Cross-selling our
full line of offerings is a key differentiator and source of real competitive advantage.
The Power of Growth!
Look out for more contests that keep USA growing!
Savings and Contests
Save with VPI Pet Insurance!
Perkspot: Savings Made Easy
Do you spend hundreds—or even
U.S. Security Associates is very excited
thousands— each year on your pet’s
about our new employee discount pro-
veterinary care? Now you can save on
gram - PerkSpot.
costly pet treatments! U.S. Security
Associates has made arrangements with
VPI Pet Insurance to offer discounted pet
insurance to help you care for your
pets. Employees have three easy ways to
As an active employee, you now have access
to everyday savings opportunities with some
of your favorite brands. The U.S. Security
Associates private discount marketplace is
available to you 24/7/365 from work, at
enroll:
home, or on the go. Whether you need tick-
1. Follow the link to the dedicated
ets, flowers, electronics, a new car, or you are
page.
http://
www.petinsurance.com/
ussecurityassociates
2. Visit www.petsvpi.com and then enter
U.S. Security Associates, Inc. You will
be directed to the dedicated page.
3. Call 877-PETS-VPI (877-738-7874).
Mention that you are an employee of
U.S. Security Associates, Inc. and you
will receive a discount on their policy!
planning a trip, PerkSpot can save you time
and money.
Join hundreds of co-workers who began saving last quarter!
Signing up for PerkSpot is easy. Go to
ussa.perkspot.com and start saving today!
Savings and Contests (cont.)
$250 Safety Suggestion Contest
We are offering a $250 award for any Security Officer or Supervisor who identifies a significant
security / safety hazard or breach at a client site that has not been previously reported to the client.
The client must acknowledge in writing that the identified hazard is significant and was not
previously known.
Send your submission to [email protected] with Safety Suggestion in the
subject heading, and CC your branch manager.
$500 Tour-Positive® Contest
We are offering a $500 award to the lead USA employee involved in any new Tour-Positive® application suggestion that we develop and implement for a client.
We are challenging you to come up with the next great idea. Tour-Positive® technology can be used
in many industries and settings to collect and process information and trigger action where appropriate. Tour-Positive® has helped us to solidify our relationship with clients and meet a variety of
needs more effectively, from monitoring fire system risers and checking fire extinguisher pressure to
monitoring freezer temperatures and determining smoke stack color.
What could Tour-Positive® accomplish at your site? Send ideas to :
[email protected] with Tour-Positive® – New Idea
in the subject heading.
Major industry accomplishments?
Do you have
stories of. . .
Outstanding performance?
On-duty heroism?
Client raves?
Service recognition?
Award ceremonies?
Branch photos?
What’s Your Story?
U.S. Security Associates’ USA Security Post
To contribute articles or information for
employee
newsletter consideration, please e-mail:
newsletter
is
distributed on
a
quarterly basis. The newsletter is created to
share company news, success stories from the
field,
innovative
company,
and
service
offerings
procedural
of
updates
the
and
announcements that affect USA employees.
who excel in service, professionalism, and
We
information
provide
timely
received
from
and
accurate
regional
and
corporate sources throughout the preceding
quarter, and we rely on sources in the field to
provide
informative,
interesting,
and
motivational content.
everyone know what a fantastic job your
are
doing,
first and last names, branch number, city/state
of event or branch, information on the what
submittal.
Photographs work best against a solid, light
colored background. Please provide detailed
information about the photographic subject
matter, so we can caption it accurately,
including who is in it from left to right.
Please use the same subject line for all follow-
The USA Security Post is a great way to let
employees
Remember to include information regarding
and when, and a photo (if possible) with your
The newsletter also recognizes USA employees
tenure.
[email protected]
or
what
kind
of
innovative services you are providing at your
up emails, preferably the subject’s last name
or topic, your last name, and branch number.
We can’t wait to read your story in the next
issue!
accounts.
Ginger Dillard, Marketing Manager
[email protected]