Real Estate: An Overview of the Current Situation in Southwest Florida
Transcription
Real Estate: An Overview of the Current Situation in Southwest Florida
a p u b l i c a t i o n o f t h e g r e a t e r n a p l e s c h a m b e r o f c o m m e r c e Business Currents A U G U S T 2 0 0 8 w w w . n a p l e s c h a m b e r . o r g Real Estate: An Overview of the Current Situation in Southwest Florida PAGE 14 Reason and Emotion: Leadership in Difficult Times PAGE 11 Community in Action: The Collier County Foreclosure Task Force PAGE 25 Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 Travel is more than just A to B. Travel should take you where satisfaction is on the agenda. Our team of experienced meeting planners, catering specialists, and wedding experts make the Hilton Naples the ideal venue for business meetings, conferences, social events and weddings. We will exceed your expectations with over 18,000 square feet of elegant meeting space in 11 meeting rooms, all on the lobby level. Complimentary wireless, high-speed Internet access in all public areas including the fully-equipped Business Center. 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Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 D E S T I NAT I O N DOWNTOWN The Heart of Naples Upcoming Events August 14th - Evening on Fifth 5:30 pm to 9:30 pm “Focal Local…All You Need is Here” Live entertainment, dining, cocktails and shopping at some of our area’s finest establishments all in our own Downtown Naples! www.DowntownNaplesAssociation.com (239) 435-3742 Photos courtesy of the Naples, Marco Island, Everglades CVB.” Shops, style and surprises. Enjoy fabulous 5th Avenue, 3rd Street South and the Bayfront. Escape to the eclectic shopping venues of 41-10, Crayton Cove and Tin City. Stroll a gallery, find that special unique gift, entertain friends. From sidewalk cafes to worldclass dining, enjoy a meal then visit the area’s most pristine beach and pier. All within a short walking distance. We are Destination Downtown. Enjoy! AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org CONTENTS 11 BUSINESS CURRENTS MAGAZINE | AUGUST 2008 | VOLUME 3 / NUMBER 8 14 C OV E R S TO RY R E A L E S TAT E : A N O v e r v i e w o f the Situation in Southwest Florida Everyone knows the real estate market has cooled in the past year. But are some parts of the industry flourishing? This month we talk with several professionals in the industry to find out the inside scoop. SMALL BUSINESS Timely Reminders for Small Business Owners Find out what they’re doing to save homes in Collier County................................................25 This month, our friends at SCORE provide a list of MANAGEMENT helpful tips to keep your small business running Better Feedback = Better Performance: A smoothly, efficiently -- and legally!......................7 Five Step Model Improving feedback to employees may be one of the best ways to improve your LEADERSHIP business’ performance. Columnist Jeff Grady Reason and Emotion: Leadership in offers a simple five step guide to help you Difficult Times achieve that end..........................................29 Good leadership is a critical attribute at any time, but becomes even more important during tumultuous times. Explore how to THE CHAMBER SCRAPBOOK maintain positive and effective leadership in Photos from Recent Chamber Events.............32 an economic downturn................................11 HUMAN RESOURCES NEW MEMBERS 15 25 Chamber New Member Business Directory.....34 Prevention: Your Best Defensive Against RIBBON CUTTINGS Workplace Harassment No one likes to talk about the possibility of any New businesses in town..................................38 form of harassment happening in their place of business. But the reality is it can happen. The BUSINESS BRIEFS best way to prevent your business from the Business Accolades and Achievements negative impact of workplace harassment is What’s happening with local businesses.........39 prevention!.................................................21 COMMUNITY Community in Action: The Collier County Foreclosure Task Force TRANSITIONS Who’s who in the local business community....43 EVENTS CALENDAR As many homeowners face foreclosure, Guide to upcoming Chamber Programs and a group of area professionals have come Events........................................................44 together to help cut disaster off at the pass. Business Currents A PUBLICATION OF THE GREATER NAPLES CHAMBER OF COMMERCE Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 Official Publication of The Greater Naples Chamber of Commerce 2390 Tamiami Trail North, Suite 210, Naples, FL 34103 239-262-6376 Tel ׀239-262-8374 Fax www.napleschamber.org PRESIDENT & CEO Michael V. Reagen EDITOR Marci-Nicole Seamples SALES Michele Klinowski Pat Port Kathy Swank DESIGN & PRODUCTION Marci-Nicole Seamples Iva Sokolik CONTRIBUTORS Jeff Ahern Libby Anderson Jon Fishbane Roy Duffus Marci Seamples Jeff Grady editorial board Phil Beuth Jonathan Fishbane John Fumagalli Michele Harrison Alan Korest Nancy Lascheid Edward Morton Dick Munro Stephanie Spell Susan Takacs LEGACY LEADERS Barron Collier Companies Collier Enterprises Fifth Third Bank GATES Kraft Construction Company Lutgert Insurance/The Lutgert Company/ Premier Properties NCH Healthcare Systems Orion Bank Physicians Regional Medical Center TIB Bank Titan Custom Homes CHAMBER STAFF Michael V. Reagen, President & CEO Jim Goehler, COO/CFO Stephen Hart, Sr. Vice President, Public Policy Brenda O’Connor, Sr. Vice President, Programs Stefanie Cuthbertson, Vice President, Community Relations Michele Klinowski, Vice President, Hospitality Alissa Arce, Executive Assistant to the President Sandra Calad, International Community Manager Didem Guler, Public Services Coordinator Danielle Beaver, Information Center Support Specialist Don Neer, New Member Services Pat Port, Account Executive Marci-Nicole Seamples, Communications Manager Kathy Swank, Sr. Account Executive Ana Givoca, Intern Allison Lepp, Intern Jessica Maguire, Intern Iva Sokolik, Intern Grey Torrico, Intern AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org small business Timely Reminders for Small Business Owners by Roy Duffus I f you have the luxury of a home-based business -- no office leasing costs, no frustrating daily commute, and no disturbances from noisy co-workers -- you are really able to maximize your real estate investment. The same applies to your employees or contractors working from their own home offices. However, remember that home offices should reflect the same level of commitment, professionalism and dependability customers would expect if you set up shop on main street. Be sure it’s legal. Check with your local zoning office about zoning regultions in your area. Some communities, neighborhoods and apartment complexes may have covenants that restrict certain types of businesses. Requirements for licensing also vary among jurisdictions. Some require a fee or tax, based on income, while others simply want to know that your business exists. Establish a business address. Not all customers look favorably on a business with an obviously residential address. Many homebased business owners rent a post office box and use that address on their business cards and stationery. Get the right equipment. The cost of electronic equipment continues to decline, and such devices as an all-inone fax machine, printer, scanner and copier increase efficiency while conserving space. You may need more than one phone line to accommodate and separate your personal and business needs. Cable modems can provide continuous Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 CJ HUESTON, ChairWOMAN Corporate Dimensions, Inc. Katie Sproul, CHAIR-ELECT Barron Collier Companies JEFF FRIDKIN, Immed. Past Chairman Grant, Fridkin, Pearson, Athan & Crown, P.A TODD GATES, Vice-Chair GATES Thomas r. QUINN, jr., vice-chair jeanne seewald, vice-chair Hahn Loeser & Parks, LLP BILL SPINELLI, Vice-Chair Titan Custom Homes Lou Vlasho, Vice-Chair Rimaco Corporation JAMES A. WARNKEN, Vice-Chair Markham, Norton, Mosteller, Wright & Co. P.A. Michael Reagen, President Greater Naples Chamber of Commerce Thomas Abraham Moss and Associates Bruce Anderson, Esq. Roetzel & Andress LPA MICHELLE ARNOLD Collier County Government JOHN BARLOW TOM BUCKLEY Naples Day Surgery R. Scott Cameron Cameron Real Estate Services, Inc. patricia case Case Benefit Consultants debbie chandler Anchor Health Center scot congress Congress Jewelers Ted Corbin Mellon Bob Corina Collier Enterprises CHRIS DOYLE Naples Daily News KENT ELLERT Fifth Third Bank John Fumagalli Northern Trust Dottie gerrity cedar hames Paradise Advertising Michele Ellis Harrison Clark Hill Hilton Naples & Towers JAMES HOPPENSTEADT Pelican Bay Foundation Bud hornbeck Lutgert Insurance David Kakkuri Florida Gulf Coast University Todd Kendall Premier Properties of SWFL, Inc/Lutgert Co. Ron labbe Naples Lumber & Supply Co., Inc. Edward Lett TIB Financial Corp. Peter Manion Ex Officio Liaison with GNL Tony MARINO The Marino Group Geoffrey Moebius Physicians Regional Medical Center Bob Mulhere RWA, Inc. KP Pezeshkan Kraft Construction Rey Pezeshkan Architectural Network, Inc. Mayela Rosales Azteca America Thomas Schneider Ex Officio Liaison with GNL brian settle NCH Healthcare System Craig Sherman Bank of Florida SW Michele Smith Creative Printing & Supply Randy Smith Naples Transportation Tours and Event Planning Tom Storrar Florida Department of Law Enforcement Tom Taylor Hole Montes, Inc. sandy waite Platinum Dry Cleaners michael wynn Sunshine Ace Hardware AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org Internet access without the need to add or tie up a phone line. Make sure your phone has voicemail that enables a client to leave a message while you are on the phone. Organize for productivity. Carefully design your workspace around your business tasks but in accordance with your work style and habits. Establish contacts. Working from home can limit your ability to network. Make an extra effort to connect with potential clients and colleagues by joining a professional association. You may want to consider meeting with clients at their office or in a rented conference room for a more professional environment. Keep careful records. The Internal Revenue Service tends to audit home-based businesses more frequently, especially when they claim business expenses such as writing off a portion of the mortgage payments for the home office. You can choose from many different systems to document all your business expenses. Your accountant can advise you on claiming deductions, including proportionate maintenance, utility, insurance, tax and depreciation. Other Important Considerations Small business owners – whether operating from home or commercial facilities -- need motivated employees – as well as those equipped with the necessary skills. Owners and employees need to share an understanding of the business and how it interprets as well as responds to customers’ needs and expectations. Often, because they are so wrapped up in operational skills, many employers are not the best employee motivators. Their “people skills” may fall short. Help in this regard is available from experienced outside sources, such as the local Naples Chapter of SCORE (Service Corps of Retired Executives). If your business already has or plans to hire employees, the legal, tax, insurance and other employer paperwork responsibilities need consideration. Many business owners may delegate work to an employee only to find a finished task or product not what they envisioned. The culprit may simply be poor communication. It’s important to have direct contact to make your message clear. Some owners try to save time and manage by email. That works only to a point, but direct contact builds trust and rapport. Establish your business “mantra” and keep repeating it. Don’t assume that everyone involved in the business understands and buys into the mission as you do. After all, you’re the one who created it, not them. They haven’t lived and breathed every detail as you have. But proper motivation can help bridge the gap. Here’s one simple step to make certain you communicate clearly. Instead of asking if an employee understood your instructions, ask what specific steps the person will take to complete the task. That way you can be absolutely certain they not only understood, but also plan to complete the assignment in an appropriate way. Avoid constantly criticizing employees. That hurts morale and can make people less motivated. If you highlight the positive and correct mistakes without getting personal, employees are more likely to deliver what you want. Reward achievement and share customer adulations. In exemplary situations, perks can be very appropriate motivators. Strive to be a visible manager. Sure, all business owners are busy. But the people who work for you deserve your attention. Carve out some time for oneon-one as well as group meetings. Offer your undivided attention to demonstrate to others that they are a priority in your business and you value their opinions and contributions. Don’t forget the rules of overtime pay. In good times and bad, employees at millions of small businesses nationwide are working overtime. But many small business owners may not be totally informed on the issue of overtime pay. The consequences of failing to pay overtime when required, or paying it improperly, can be severe. Meet the Officers of the Board Name: Jeffrey Fridkin Board Position: Immed. Past Chairman Company: Grant, Fridkin, Pearson, Athan & Crown, PA Why did you first become involved in the Chamber? Ed Morton asked me to join with him to make our Chamber THE VOICE for our business community in Collier County. His enthusiasm and commitment were contagious, and I could not resist. In your current Board position, what functions are you responsible for? I am Immediate Past Chair, and in that role get credit for all that is good while having little responsibility for anything that goes wrong. I love this job! What do you hope to accomplish during your term? I will be working closely with the Board, and the Leadership Collier Foundation Board, to advance the agendas of both in ways which are needed by the current Chairs. What do you see as the value of the Chamber to our community? The Chamber is THE VOICE for employers, employees and their families in Collier County working through these challenging times, and represents their interests in keeping our governments focused upon the needs of working men and women and their children. What suggestions would you give to someone that wants to become involved in the Chamber? The Chamber offers a wide array of opportunities. Find one or more of the many Chamber activities which interest you. Volunteer your time, become involved, meet the many good people who share your interest and make a positive difference towards our goal of making Naples the best place to live and work in the USA. Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 According to the U.S. Department of Labor’s Wage and Hour Division (WHD), hourly employees must be paid overtime at time-and-a-half for working more than 40 hours in a workweek. Overtime pay may not be waived by any agreement between you and your workers. Over the past several years, the federal government has been stepping up enforcement of wage and hour laws regarding overtime. Particular scrutiny falls on thousands of what the Department of Labor (DOL) considers “low-wage” businesses, such as day care centers, restaurants, janitorial services, health care facilities, motels and temp services. Yet, among small businesses, there remains a great deal of confusion about the rules of overtime pay. In general, federal wage and hour rules apply to any business with at least two employees and $500,000 in revenues. But there are exceptions as well as state guidelines that may also apply. One potential pitfall involves salaries for work weeks more than 40 hours. According to the Department of Labor, a fixed salary for a regular work week longer than 40 hours does not eliminate an employer’s obligation to pay overtime. Under Federal rules, however, employers can exempt certain positions from overtime regulations. These “white collar” exemptions include executives and professionals who spend at least 80 percent of their time on duties involving their own independent discretion and not structured work. Federal law does not require extra pay for weekend or night work, nor is there any provision for double-time pay. Both are matters of agreement between you and your employees. As officials at Paychex, a payroll firm, note, “Classifying your employees as either exempt or non-exempt is neither exact nor easy.” The decision shouldn’t be based merely on job title or whether someone is hourly or salaried. Instead, use job duties as the main factor. The U.S. Department of Labor’s Wage and Hour Division Web site, www.wagehour.dol.gov, has detailed information on federal requirements for overtime, minimum wages, family and medical leave and related topics critical to small business. Look for the “Overtime Pay” section and also the FAQ section that answers questions about when overtime is due, how many hours per day or week employees can work, and what’s considered full- or part-time employment. State requirements and contacts are also listed. For more information on this and other Small Business topics call the Naples Chapter of SCORE, Counselors to America’s Small Business. The local phone number is 239-430-0081. Or visit the web site www.scorenaples.org and click on “Request counseling NOW as a first time client.” The SCORE business office is located at 900 Goodlette Road N. in the Fifth Third branch bank. Office hours are 9:00 AM until Noon, Mondays through Fridays. Counseling is offered FREE of charge to US citizens and legal immigrants. Why-Why-WHY am I having so many computer problems? Take The Guess Work Out of Your Computer Support. ■ Comprehensive services for data and voice networks ■ Access your files from multiple locations seamlessly, securely ■ System troubleshooting and support ■ Secure database construction and management Personal, professional service you can count on 24-7. Southwest Florida’s leader in technology, service and support. ÜÜÜ°VÀÃi°iÌÊUÊiiÊ ÕÌÞ\Êx{Ó°n{xäÊUÊ iÀÊ ÕÌÞ\ÊÈ{ΰ£nnn 10 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org LEA D E R S H I P Reason and Emotion: Leadership In D Difficult Times by Jon Fishbane ifficult economic times, such as those we are in now, often test the quality and depth of leadership whether in business or politics. They test whether a certain balance exists within a leader’s thought and character. They test whether a leader can properly balance analytical and emotional capacities and reasoning, and then ground them in a dependable and stable set of moral principles. Adversity, notes Jim Kouzes and Barry Posner in their book A Leader’s Legacy, introduces us to ourselves. It is an opportunity for us, and those who work with us, to become more self-aware and thereby better able to handle conflict, Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 11 Executive Profile Name: Michele Peppe Company The HarrisPeppe Team Years of Industry Service: 27 How would you best describe what separates your company from your competitors? Absolutely, it’s our website! What would you say are the major contributors to your success? 1. Always put the customer first. 2. Make certain that each party feels like it’s a Win-Win situation. 3. “Detach from the outcome” --If you are doing all the right things, business will follow. 4. Honesty and integrity above all else. 5. Don’t forget to say Thank You. 6. Always give back. If I were a competitor enterring your marketplace, what advice would you give me? “Do what you love, love what you do”! What do you see in the future for your company in Naples? As Chip and I get to that age when we see that the end is closer than the beginning, we hope to enjoy life. We are giving a lot more responsibilities to our two oldest daughters, Meagan and Krista. Eventually we hope to be working for them. With them at the helm, the sky is the limit for The Harris-Peppe Team! What would you change about your experience(s) on the road to success? When I was younger and the major breadwinner in my family it was always a balancing act combining a successful career and motherhood. In retrospect I would work less hours. My kids would tell you that I was always there, but looking back I would definitely do with less to spend more time with my children. provide direction, and be open to change. Indeed, during periods of adversity, we are given the opportunity to deepen humility and acknowledge from where we all started as well as remember the ways we struggled to get to where we are in order to help others who might be where we once were. Humility is derived from the Latin word humus, which means ground or earth. In a crisis, a leader needs more than ever to be emotionally and spiritually grounded; to be down to earth so that he or she can listen to the concerns of employees and act purposively and empathically. In his book Lincoln’s Virtues, historian William Lee Miller described Lincoln’s ability to be down to earth in crisis times and that the direction of his thought and character was purposive personally, politically and morally. His thoughts and actions were directed toward the goal of keeping the union together as a political and moral unity. The same purposiveness also applies to business organizations. To effectuate a grounded sense of purpose within a company facing difficult times, leadership should be “resonant,” argues Daniel Goleman and Richard Boyatzis in their work Primal Leadership, not “dissonant.” Resonant leaders are able to interweave intellect and emotion in their decision-making. Thus, bottom line decisions are made with an understanding of the human cost involved as well as a concern with preserving team pride, respect for differences in work styles, attitudes and morale. This is quite different from dissonant leadership that makes decisions after the fashion of political dictators who care nothing for human beings--only their power, control, and image. Success is ultimately their success--no one else’s. And history has shown that such success, along with that of the dictator, is not only of limited duration, but also is rarely admired for very long. What does resonant leadership entail, especially in times of adversity? It entails an emotional intelligence that can be imparted to all levels of the organization. Goleman and Boyatzis have identified four key “emotional intelligence domains” applicable to resonant leadership: • self-awareness; 12 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org • self-management; • social awareness; and • relationship management. How well a leader harmonizes emotional knowledge with analytical ability will have serious consequences for the company. Self-awareness involves understanding one’s emotions and how they can be channeled effectively in relationship to working with others both internally within the company and externally to the larger business community. It includes the ability to be conscious of one’s strengths and limitations as well as not only the capacity for self-honesty, but also the courage to be honest about oneself with others and honest with them as valued co-workers and colleagues. Self-awareness clarifies selfpurpose and the ability to articulate a shared vision and purpose for and within the organization. Out of self-awareness arises the capacity for self-management, which enables a leader to achieve his or her goals and express them persuasively. Self-management involves the ability to manage one’s feelings and not be dominated by them. This is especially important in times of stress when negative emotions such as intense anger, panic, fear, abusive criticism and so on can undermine the emotional well-being of individuals as well as the company at large. Selfmanagement limits destructive emotional surges. Appropriate self-management will encourage patience, transparency and openness, the capacity to listen to difficult information, and knowing when it is time to delegate and when it is not time to do so. The conjunction of selfawareness and self-management helps to foster a climate of self responsibility as well as social responsibility. Social awareness is the capacity to empathize with another, to be able to “read” another’s expressions, concerns and voice-tones. Psychologists often refer to this as attunement, indeed as empathic attunement. It enables the leader to plug into another’s reality and connect with that person because the leader is emotionally and intellectually authentic and concerned with imparting his or her value system while listening carefully to the ideas and accompanying feeling tones of another. A leader’s social awareness, because he or she can listen to other perspectives without feeling threatened by them, will allow him or her to calm and guide others in troubled times and unite the organization behind common goals and principles. From a practical perspective, social awareness, with its components of attunement and empathy, enables the leader to more effectively deal with and teach other employees how to meet client and customer needs and expectations, be flexible toward their concerns, encourage cross-selling within an organization, and foster cross-cultural dialogue outside the organization. Imparting this awareness during difficult times essentially tells everyone the future is open-ended, that we will succeed despite the present down-turn. Coupled with self-awareness and self-management, the leader’s social awareness lifts others out of presentcenteredness and directs energies toward creating goals for the future along with strategies for their implementation. Relationship management builds upon the other three emotional competencies. It offers the opportunity to be truthful, demonstrate leadership through conflict management, and undertake changes in direction along with explaining honestly the reasons for them. It offers the opportunity to remind everyone what values are sacrosanct. And it encourages team building across organizational boundaries, new methods of training and information sharing including leadership assessment information that can help a leader with better self-assessment. recognize the immediate importance of involving human resources to assist in: • letting employees know that they are valued no differently than customers and clients are; it is connected to integrity. Sacrifice also creates a climate for mutual learning, freedom to experiment and freedom to be creative. It is often assumed that in difficult times more attention should be paid to management and present-centeredness. Yet, the opposite is often true. As Gary Hamel notes in his book The Future of Management, too much management can inhibit the very imagination, freedom and emotional openness that is necessary to generate new ideas, designs, products and strategies for the future. Recognizing this is not only rational but emotionally intelligent as well. • developing problem-solving and strategic teams to address crisis situations; • re-training; • explaining to employees in an open transparent way what problems the company is facing; • encouraging feedback and creativity to help surmount anxiety, fear and worry over the economy, and have a team and future oriented approach; • develop performance appraisal teams that seek to find ways to identify untapped abilities and strengths that will enhance loyalty and pride, and so on. At the end of the day, good leaders will also model sacrifice whether in good times or difficult times. Sacrifice is passionate in nature because one freely and actively gives of oneself to better others. Sacrifice engenders trust because Jon Fishbane is a partner with the law firm of Roetzel & Andress. He has a Ph.D in History from the University of Michigan and a J.D. from Indiana University. He also serves as an Adjunct Professor at Florida Gulf Coast University. Why are all of these factors important? They encourage personalism. The leader sees people as his best resource and reaches out to them especially when times are tough. Such a leader does not seek to place himself above others. Rather, he or she works with others knowing that will enhance authority rather than detract from it. From a practical standpoint, financial and operational leadership will Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 13 COVER STORY Real Estate: An Overview of the Current Situation in Southwest Florida by Marci Seamples 14 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 15 A nyone who has lived in Naples for a significant amount of time realizes that Collier County’s economy has long rested on the shoulders of three main industries: real estate, tourism and agriculture. As our world works through tough economics times, it is no surprise that any industry finds itself in choppy, uncharted waters. And while we are fortunate enough to live in a corner of the world where many desire to live and relocate to, our main lifeline industries are not immune to the financial crunch at hand. There is no question real estate in Southwest Florida has cooled – but has it across all types of real estate? Is it all doom and gloom? When we think of real estate, at least when I do, we tend to think of it in the residential sense – the condos and single family homes that line our manicured streets. But real estate is more than that – there is also the commercial sector of the real estate market as well as property management. Here we will take a look at each of these facets of the industry and where we may be headed in Southwest Florida. Home Sweet Home – The Residential Side of the Real Estate Industry You can’t ignore the facts: home foreclosures in both Collier and Lee counties are at an all-time high. On July 1, The Naples Daily News reported that Collier foreclosures jumped to an all-time high in June at 718. Foreclosures have become such a concern, a Foreclosure Task Force has come together to help educate and assist homeowners and, hopefully, keep them from foreclosing. (For more on the Foreclosure Task Force, see related article in this month’s issue). However, and perhaps surprisingly, there are some bright spots. “2007 was our third best year in our history, only trailing 2004 and 2005,” stated Philip R. Wood, President and CEO of John R. Wood Realtors. “Based on the first six months, 2008 should take over the position of our third best year, but it will not exceed 2004. Year to date, our number of transactions is up over last year -- but the average sales price is down, due in large part to slower sales in the upper end categories and a very active market in the below $500,000 level.” Founded in 1958, John R. Wood Realtors is among the largest independently owned real estate firms in Southwest Florida with offices strategically placed throughout Collier and Lee Counties. Wood attributes the company’s success in the current economic situation to his agents, a sentiment echoed later in this article regarding excellent customer service being a driving factor in any business’ success in these trying times. “We have been fortunate to obtain a number of really great agents during the last couple of years. They are helping us gain market share, even in the slow markets. Year to date, we are number one in market share. That indicates that our programs are working and our agents are successful in their efforts, even in this challenging market.” However, the rules of the game have changed a bit. When asked if his company was seeing a different type of buyer than in past years, Wood responded: “All buyers are looking for a deal. There have been a greater number of lower end buyers who seem anxious to grab an opportunity before prices start rising again and they are priced out of the market. Our typical buyer is still there, although many of them have been sitting on the sideline during the past 24 months. That buyer is a baby boomer couple, very successful, looking to purchase a second vacation home for now and later move down on a more full time basis. In addition, they may have recently inherited some additional dollars, so they are typically in very good financial shape.” And, with the current state of things making it a bit more difficult to find the financing needed for a home purchase, John R. Wood Realtors has smartly found creative ways to solve the problem. “In today’s world, buyers want us to make everything as simple as possible, including one stop shopping so they don’t have to go to multiple locations to obtain financing, title insurance, survey, inspections and other closing services,” explained Wood. “We provide a closing coordinator to assist in this process, and we feel that the 16 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org mortgage services are vital. Southview Mortgage, our new mortgage company, can shop all the local banks plus financial institutions across the U.S. to bring the buyer the absolute best loan for their needs. In today’s market, where many banks are paranoid about making loans, many people have difficulty obtaining financing. Our mortgage company can usually resolve that situation and help the customer obtain the loan.” And the creative effort is working, especially in regards to saving sales that may have fallen apart because of the difficult financing situation. “We have seen a definite increase in ‘saved sales’,” stated Wood. “When a sale might appear to be falling apart due to the inability of the buyer to obtain financing through their sources, Southview Mortgage steps in, finds them a loan and the buyer is able to purchase the home.” As for the future, Wood feels positive, citing the desirability of life in Southwest Florida. “For the first six months of 2008, the market has a very definite upward trend line, with sales consistently above the same period last year. Inventory levels are also falling. We are coming out of the down market, which will continue. The Naples area will be, as in the past, one of the first markets in the country to recover.” Lehigh Acres.” “Despite heavy media sensationalism, foreclosures in the Naples area compose a minor percentage of overall homes in the area,” Wood continued. “It is a larger issue in certain Lee County neighborhoods, such as Cape Coral and Open for Business – The Commercial Side of the Real Estate Industry “Real estate in southwest Florida is once again coming to life. With the beautiful beaches, climate and lifestyle nothing will keep people from wanting their home in paradise.” When it comes to permits, the number issued in Collier County has declined over the past seven years. However, the change from 2006 to 2007 has been the most drastic at -31.3%, according to Florida’s Office of Economic and Demographic Research. Residential permits are certainly down from were they Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 17 were a year ago. Surprisingly, commercial permits in Collier County were slightly up in April 2008 as opposed to April 2007. The commercial side of the real estate world seems to have fared a bit better. “In regards to commercial leases, for the first six months of 2008 our volume is remarkably similar to numbers for the same time frame in 2007, 2006 and 2005,” stated Craig Timmins, a principal with Investment Properties Corporation (IPC). “We’re on track this year in terms of numbers of transactions completed and those numbers are right on line with what we’ve experienced for years.” IPC, a Naples-based commercial brokerage firm, focuses on buyer and seller representation, site selection, leasing exchanges, consulting and development services. “There are businesses opening and leasing property in Collier County,” said Timmins “For example, we recently did a lease for a financial service provider who is expanding. However, there are also businesses who are defaulting on their leases. You have success stories mixed with the negative.” In regards to sales: “Vacant land sales are down. People are not buying vacant lots. The numbers are way down and volume has slowed,” stated Timmins. “The leasing side is definitely the good side of the equation right now.” There are commercial properties moving forward and flourishing. In speaking with Scott Cameron, President of Cameron Real Estate Services, he was very enthusiastic about one project imparticular. “We have a property we’re developing called Eagle View, located on Goodlette-Frank Road, near the front of the Wilderness Country Club. Anchor Health Center just moved into their new 20,000 square foot facility at Eagle View. Information Technology Network, Inc. is about to enter, the bank site has been sold. We have two spots left waiting for other medical, law or other professional tenants.” Cameron Real Estate Services primarily deals in commercial real estate, but does have interests in residential real estate and property management. Cameron was worked in the SW Florida market for over 30 years. “I’ve been through many cycles,” stated Cameron. “Typically, Naples is not affected as strongly as other areas of the country. I think some of this has to do with the unprecedented growth from 2001 to 2005. The higher you climb, the further you fall.” Cameron was quick to point out that some industries are fairing better than others. “It is important to ask which businesses are doing well and which are not doing quite as well to gather some insight. For example, anything having to do with alternative modes of transportation are doing well. We recently put a TREK Bicycle store in a new location in north Naples. It’s a gorgeous location and they are doing exceptionally well. They are looking to expand for the upcoming season. With the high price of fuel and boomers trying to stay in shape, bicycle sales are doing well. Tenants that are struggling are businesses such as mortgage companies, title companies and services related to real estate.” Cameron was also quick to point out that a high level of service is instrumental to the success of any business right now. “Consumers look for value and convenience. I know a home furnishing business that has been in this market for 20 years and they are doing extremely well because of the high level of service they provide. When things are tight, consumers want a good product at a reasonable price. They want knowledgeable staff and good back up service. Four or five years ago, consumers didn’t mind paying a bit more or so-so service. Now they want their dollar to go as far as it can.” Upkeep – The Property Management Component Excellent customer service may be why one facet of Cameron’s business – property management - is flourishing. “We’re finding that landlords are more 18 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org and more in need of good professional property management. Street rents are considerably lower than they were two or three years ago. Tenants are seeking discounts or abatement from their landlords to help get through the cash crunch. To that end, in order to maintain the property in good working condition at reasonable rates, property management has become a critical service landlords need to provide for their tenants. A property management company is just one phone call away and able to deal with property issues more quickly than a landlord who may be out of area. Property management companies can help deliver good service, making the property desirable to a tenant. Professional property management is one piece of maintaining sound commercial properties.” Good property management can also help the landlord during tight economic times. “Because we have experience dealing with the vendors, we can make sure we are getting a good rate for the service provided,” explained Cameron. “If we receive an invoice for an improvement or repair that looks a little high, we can work with the vendor. We are familiar with the contracts and the vendors and can make sure the landlord is getting the best value.” Outlook for the Future Unfortunately, there is no crystal ball. No one can say, with any level of certainty, when the market will turn. “The future is hard to know,” said Craig Timmins of IPC. “The good news is that Southwest Florida is still a desirable place to live. People want to move here, that should help absorb residential and commercial product with continued population growth.” that doesn’t have much impact on the economy immediately, regardless of the outcome,” explained Cameron. “But if people feel a change, we will see movement on the investment side because it’s not an emotional purchase. It’s a technical purchase. A commercial real estate purchase is an investment, a residential purchase is more emotional. With residential, you want the aesthetics to be a certain way, you want the right school district and so forth. With commercial, it is about getting a return on an investment.” Then there is the question – is this actually a good time to buy land? “It may be a good time to cautiously buy land,” said Timmins. “For an investor who wants to buy income property, there’s not a big supply. Prices, comparatively speaking, are still higher than averages around the country.” However, there are ways to make it a good investment. “There are some good values out there for both improved and unimproved commercial properties,” says Cameron. “We’re looking at one transaction right now where a land owner doesn’t want to carry it. So he is offering partnerships for a return once the property is developed. And right now, building costs are down by 20%.” Our real estate industry is most certainly experiencing turbulence, as is expected during an economic downturn. Luckily, we live in a very desirable location in the US. It is time for those in the industry to fasten their seat belts, for it is a bumpy ride. However, with excellent customer service and slow absorption of the current inventory – and a little luck – the Southwest Florida real estate industry may be on its way to finding the port in the storm. Seamples is the Communications Manager for the Greater Naples Chamber of Commerce Happy Hour Live music Motown with Specials: Thurs. & Fri. Melvin 1/2 priced drinks 5:30 to Tues. through & bar menu 7:30 pm Sun. 4:00 to 7:00 pm 8:00 pm Open Daily for Dinner Open for Lunch Monday through Saturday 700 Fifth Ave S., Naples, FL 34102 (239) 659-7008 Cameron agreed. “It will take time to absorb the inventory. But that’s how a market works. If you think about it, the people that are selling today and doing other things are Baby Boomers. Those that are buying are GenXers. Renters are the next generation. There is a large pool of Boomers and GenXers, and that speaks well for the market.” And the election? “Traditionally, Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 19 7a0caW\Saa8EEC?D= 7\G]c`;O`YSb B;JKI>;BFOEK=HEM t h e g r e at e r n a p l e s c h a m b e r o f c o m m e r c e b u s i n e s s m a g a z i n e Business Currents 2007 Media Kit W o r k i n g t o B u i l d Y o u r 8ki_d[ii9khh[dji connects you directly to more than 10,000 local business and community leaders in the Naples area with distribution expansion onto the Regional and National horizon in the near future. B u s i n e s s www.napleschamber.org 2007 Online Media Kit J^[=h[Wj[hDWfb[i9^WcX[he\9ecc[hY[ Visitor Information Center (&&- C;:?7A?J DWfb[i9^WcX[h$eh] provides a vehicle to expand product recognition, increase visibility and boost sales. With over 500,000 visitors annually, our Banner Advertisements receive an average of 10,000 clicks per month, and our businesses receive more than 150 links to home web pages per month. L_i_jeh ?d\ehcWj_ed 9[dj[hi provide valuable tourism and relocation information to consumers via multiple state-of-the- art centers located throughout Collier County, and are electronically linked with Business Directory Map locators. We provide consumers with profiles, directions, and even video of your business! >Ob`WQWO>]`b/QQ]c\b3fSQcbWdS"! '"Z3`\Sab];S\RWPZS/QQ]c\b3fSQcbWdS"! ' Z9ObVgAeO\Y/QQ]c\b3fSQcbWdS '&%' Z2]\<SS`<Se;S[PS`aVW^"! '$ <ehceh[_d\ehcWj_eded7Zl[hj_i_d]ehC[cX[hi^_f" 9edjWYjKiWj()/(,(#,)-, l_i_jkiedb_d[Wjmmm$DWfb[i9^WcX[h$eh] 20 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org T E C HRNES O LOOUGRYC ES H UMAN Prevention: Your Best Defense Against Workplace Harassment by Libby Anderson M.S., SPHR I n 2007, over 27,000 harassment charges were filed with the Equal Employment Opportunity Commission (EEOC), resulting in awards of approximately 65.6 million dollars in awards. Worried yet? You should be. The next award could be paid by you. While workplace harassment isn’t a glamorous topic in the business arena, the discussion is essential as every business owner could face claims of harassment. The best defense? Do everything you can to prevent the claim to begin with. Harassment is defined by the EEOC as a “form of employment discrimination that violates Title VII of the Civil Rights Act of 1964,” which protects individual from discrimination based on things like religion, marital status, ethnic background, gender, sexual orientation (in most states), and race. Also important are The Age Discrimination in Employment Act of 1967 (ADEA), and the Americans with Disabilities Act of 1990 (ADA). For the official definition, see www. eeoc.gov. To paraphrase, harassment is considered discrimination and becomes unlawful under 2 conditions: 1. Where enduring the offensive conduct becomes a condition of continued employment, or 2. The conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile or abusive. Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 21 The first item is frequently called “Quid Pro Quo”, which is Latin for “this for that”. An example would be something like this: boss tells the employee he will give her a raise if she goes out on a date with him or a promotion is denied when an employee refuses to give sexual favors to a supervisor. The second item is usually referred to as “hostile work environment”. An example of that would be if there are frequent and/or significantly derogatory comments about a person’s religion, race, gender and so on. Hostile work environment behaviors usually fall in three categories: physical, verbal, or non-verbal. Some employees try to say they are being subjected to a hostile work environment when they are disciplined on a behavioral issue. If the discipline is related to a job specific short coming and the language used by the supervisor is non-discriminatory, that is not harassment. Does this mean that a slip of the tongue in which you say something stupid or an accidental touch is harassment? Generally, no. Significant consideration is given to how frequent the behavior has been, establishing a pattern of behavior, and to how “severe and pervasive” the behavior is. Meaning, how significantly was the victim and his or her work performance impacted? A reminder, intent is not usually defensible. It is about the perception of the victim that the behavior is unwelcome. Again, see www.eeoc.gov for further information in terms of defining actions, behaviors, and conditions that could be considered harassment under the law. It is important to understand harassment extends to anyone who interacts at your work environment including vendors, company officers and customers. The obligation of the business owner is to maintain a harassment free environment for everyone. Your job? To prevent the situation from occurring. Experts agree that even if a harassment claim is made, your efforts to prevent Congratulations to Jennifer and the team at Fleming’s Prime Steakhouse & Wine Bar 8985 Tamiami Trail N. Naples, FL 34108 (239) 298-2424 flemingssteakhouse.com on being the first to find July’s Chamber Cat! You could be here next month! Simply find the Chamber Cat (this page doesn’t count!) and call or email Marci at 298-7935 or email [email protected] with the page number. (contest open to Greater Naples Chamber Members Only) the circumstances put you in a much more favorable light. The first step is to have a comprehensive anti-harassment policy. Your anti-harassment policy should always be in written in plain English and available in other languages if appropriate. The policy should be very clear about the definition of unlawful harassment with an outline of specific conduct that is considered inappropriate (for example, inappropriate sexual comments). It should also explain that harassment should not occur outside of work at company sponsored functions off premises, including on business travel. In addition, some employers are utilizing what is commonly called a “love contract”. Many married couples meet their spouses at work. Nevertheless, in order to prevent a jilted lover from claiming harassment after having a consensual relationship that turned sour, some companies ask employees who enter a dating relationship to sign this contract to prevent future claims. So much for the romance! A complaint procedure is also a necessity in working towards prevention of claims of harassment. This procedure should be included in the policy. The purpose of the procedure is to explain to alleged victims the course of action they should take if they perceive they are being harassed. Several individuals should be identified as those who are authorized to accept complaints in the event that the direct supervisor is considered at fault, unapproachable or unavailable. It is strongly encouraged that those who feel they are victims understand there is an obligation for them to speak up or it could be interpreted that the behavior is consensual. It is also essential that all staff is trained for an awareness and understanding of the company policy on harassment and their obligation to prevent it. The most effective training will cover: • The company policy • The specific type of conduct that will not be tolerated • How to report a claim of harassment 22 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org This training should be presented to all new employees and annually to all employees. The most effective training is one in which a separate session is conducted for supervisors as they carry a higher liability and responsibility in preventing claims. All participants should be asked to sign a copy of the anti-harassment policy for the company records, receive a copy for their records and sign an attendance record for the training presented. In the event of a claim of harassment, immediate response is required. Every complaint must be properly investigated by a proper authority relating to the business. These investigations include interviews of witnesses and both parties in the complaint. Beware of retaliatory behaviors that may result from these claims and interviews. That too could be considered harassment. Confidentiality of witnesses can not be guaranteed due to the nature of the situation, but all participants should be advised to keep the investigatory discussions private. If the investigation reveals that harassment did occur, prompt response is also required in the form of appropriate corrective action. Depending on the severity, this could be a written warning or termination. All investigations should be documented in writing as well as the corrective action. The biggest damage can come to an employer and/or supervisor who was made aware of a potentially harassing situation and did nothing. This indicates tacit approval of the unacceptable behavior. That’s when claims usually are filed with the EEOC, and then they will investigate. An EEOC investigation is disruptive and time consuming. They will request all documentation and move from there. If there is no documentation of an investigation and proper action, they will be more likely to find fault with the employer. Even if the employer is found not at fault, there is significant damage to productivity during the process. While this article condensed information on harassment prevention, it should make you aware that you need to be more aware of what is going on in your work environment and what you need to do to create a harassment free workplace. This is for your information only, and not considered legal advice. Please consult a qualified attorney if you have specific concerns. Workplace harassment reduces productivity and has the potential to disrupt your business and even cost you thousands in damages. Prevention is easy in comparison with the hassle that ensues with a claim. Libby Anderson M.S., SPHR is a Human Resource consultant and conducts training on a variety of topics including harassment prevention. Her website is www.edahr.com and can be reached at 239-285-4777. provides Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 23 C o m m u n i ty 24 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org Community in Action: The Collier County Foreclosure Task Force T By Jeffrey Ahren here is an old adage, “if you want something done, ask a busy person.” The story of the Collier County Foreclosure Task Force proves that time-honored saying true. Another famous quotation, attributed to Thomas Hardy, also applies to the Task Force: “good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” What is the Collier County Foreclosure Task Force? It is simply a ‘grassroots’ cooperative effort between the Legal Aid Service of Collier County (Legal Aid), the Collier County Bar Association (CCBA) and others to promote foreclosure prevention in Collier County. Creating the vision The true genesis of the Task Force can be traced back to February 21, 2008 when Legal Aid (through funding by the United Way of Collier County) hosted a “Friend-raiser” event at the Naples Beach & Golf Resort. The purpose was to thank old and new ‘friends’ of Legal Aid and to recruit additional volunteers for Legal Aid’s Collier Lawyers Care pro bono program. That night, several prominent local attorneys decided to form a Task Force, along with Legal Aid, as an emergency initiative to address the alarming rate of foreclosures occurring in Collier County. From that moment on, all members rolled up their sleeves, checked egos at the door and got to work. Early on, a core philosophy evolved. The people at-risk of foreclosure in the community did not need a ‘Blue-Ribbon’ panel, or a white paper from a think tank. These folks needed help now. Not false hope or empty promises. But what kind of assistance could be delivered and how? The Task Force needed to determine what was realistic as the initiative was completely volunteer-based and lacked direct funding of any kind. After the initial meeting, the ranks of the Task Force grew rapidly. The members began to meet once a week. A very talented team was quickly assembled. By April, the attorney members of the Task Force included: Legal Aid Advisory Board Member and Past CCBA President Kelley Price, Esq. (Cohen & Grigsby); CCBA President Kathleen Passidomo, Esq. (Kelly, Passidomo & Alba, LLP); Maureen Aughton, Esq. (Aughton Law Firm, P.A.); Jane Yeager Cheffy, Esq.; Celia Deifik, Esq. (Ross, Lanier & Deifik, P.A.); Lisa Barnett Van Dien, Esq. (Cheffy, Passidomo, Wilson & Johnson); Kelly Davis, Esq. (Quarles & Brady, LLP); Elizabeth Opalka, Esq.; and Former Rep. J. Dudley Goodlette, Esq. (Goodlette, Coleman & Johnson, P.A.) - among others. The CCBA’s Executive Director, Lisa Mead, performed a central role from the beginning. Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 25 The vision about what to do, and how to do it, became clear. With limited resources and time to give, the foreclosure prevention initiative would have to be implemented in stages. The three stages would be education, intervention and prevention. Something had to be done quickly to provide ‘triage’ for homeowners who could not hold on to their homes much longer without meaningful intervention. Articulating the vision It was decided that the first ‘stage’ of the initiative, education, would involve a free seminar/workshop, open to the public. With less than 2 months to plan, the date of May 22nd was selected. Hot topics of interest to those facing the prospect of foreclosure were identified, such as short sales, loss mitigation, deed-in-lieu of foreclosure, negotiating with lenders, bankruptcy and ‘foreclosure rescue’ scams. A talented panel of attorneys and experts from other disciplines was recruited to address these topics at the workshop. To pull off a successful event in less than two months, more than good planning was required. The event needed to be promoted effectively, and a team assembled with the capacity to execute the project. In true grassroots fashion, the pieces began to fall into place. Volunteers came on board on what seemed like a daily basis. Paula Robertson and Vivian Vedel (Paula Robertson & Associates) donated their Public Relations services to promote the workshop. The Task Force was featured on Fox 4 and ABC 7 local TV, and members appeared on the ‘Gulf Coast Live’ radio show on WGCU 90.1 FM, and ‘the Bob Harden Show’ on WGUF 98.9 FM. An article on the upcoming workshop appeared in the Naples Daily News. A crucial component of the plan to assist borrowers atrisk of foreclosure was to enlist certified credit and foreclosure counselors, to craft household budgets for individuals, and prepare the ‘loss mitigation packet’ materials required by lenders. Two local non-profit agencies became key players in the initiative: Home Ownership Resource Center in Ft. Myers (Eddie Felton, Executive Director) and Collier County Housing Development Corporation (Kathy Patterson, Executive Director). Mike Reagen, President and CEO of the Greater Naples Chamber of Commerce, has been an enthusiastic supporter of the Task Force. Mike and his staff provided technical assistance and promoted the Task Force to the local business community. From the media exposure, more volunteers came forward. Bankers, mortgage brokers, citizen volunteers and others wanted to help. Volunteers placed brochures all over town. On May 22, 2008 over 100 people attended the “Save Your Home” Workshop at the Max Hasse Community Park in Naples. In addition to Task Force members mentioned previously, the expert panel included General Magistrate David Friedman (who coined the name for the workshop); noted real estate Appraiser Cindy Carroll, SRA (Carroll & Carroll, Inc.); Brian Williams, Esq. (Cohen & Grigsby); Stephany Carr, Esq.; Molly Whalen (Collier County Housing Development Corp.); Ready to get away? 26 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org and Sandra Rains (Consumer Credit Counseling Service). The workshop spanned over 2 hours, and in a key planning element, it was videotaped (courtesy of Mike Sturdevant and Action Legal Video). The workshop included a question and answer segment at the end. The feedback received from those who attended was overwhelmingly positive. Stage one of the initiative was now complete. Stage two, intervention, would undoubtedly bring even greater challenges. Passionately owning the vision The intervention phase of the initiative would entail providing direct one-on-one counseling sessions with people. At these sessions, options would be identified, strategies formulated and an action plan developed to try to save homes from foreclosure. This would often include direct negotiation with lenders. The Task Force has been inclusive in offering assistance to all those concerned about foreclosure, regardless of economic standing. Nobody has been turned away from the free events. However, the emphasis has been to assist lower-income homeowners and ‘core workforce’ members - particularly families with children trying to save their only home. “So many of our neighbors are finding themselves in the untenable position of losing their homes that something had to be done to help them,” noted Lisa Mead. “The Foreclosure Task Force is the culmination of the efforts of a group of dynamic, committed and compassionate people who saw that need and responded.” On June 21, 2008, a free clinic was conducted at Legal Aid, administered by certified counselors with the Home Ownership Resource Center and the Collier County Housing Development Corporation. At this 4 hour clinic, the agencies gathered the information needed to try to save almost 25 homes from foreclosure. The largest and most ambitious event to date by the Task Force was scheduled for July 12, 2008, when a free foreclosure law clinic was conducted at Legal Aid. This event featured more than 20 pro bono attorneys from the CCBA, who provided advice and counsel on foreclosure matters to all who attended. Relentlessly driving to completion The work of the Task Force is far from complete. The final stage of the initiative, prevention, will be addressed starting in the Fall of 2008. Thanks to the efforts of Rep. Garrett Richter, a supporter of the Task Force, meetings have been scheduled with the Florida Bankers Association (FBA). The Task Force and the FBA will explore mutually beneficial solutions to problems facing borrowers and lenders alike. Furthermore, in the planning stage is a public policy forum to address ‘macro’ issues regarding foreclosure. The forum would include representatives from the banking, real estate, and mortgage industries, as well as government officials, attorneys and consumer groups. Perhaps the most far-reaching project by the Task Force is the blog it has created at www.foreclosuretaskforce. blogspot.com . It is updated regularly and contains links to approximately 2 hours of video from the “Save Your Home’ Workshop and other helpful resources on foreclosure prevention. The Task Force needs more volunteers and more resources to complete its work. If you would like to become involved, contact the Task Force by email at [email protected]. Jeffrey Ahren is the Pro Bono Coordinator and Development Officer for Legal Aid Service of Collier County, a private, non-profit law firm, and a Division of Legal Aid Service of Broward County, a non-profit corporation. He has been named by the members as the Chairman of the Collier County Foreclosure Task Force, a cooperative effort between Legal Aid Service of Collier County and the Collier County Bar Association promoting foreclosure prevention. Jeffrey is an Attorney licensed in New Jersey and Pennsylvania. He practiced for 10 years with a prestigious law firm specializing in complex litigation and appellate practice located in Southern New Jersey. He is a graduate of the Rutgers School of Law/Camden, and of Albright College. Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 27 28 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org MANA G EMEN T Better Feedback = Better Performance: A Five-Step Model by Jeff Graddy, Ph.D. I f you are a leader who is looking to increase the performance of your team or company, there is a simple solution that guarantees big improvements – give better feedback. People often cite a “communication breakdown” as the reason why things get off track on a project or task, but this is just camouflage for what really happened: you didn’t give good enough feedback. If you give timely, actionable feedback to your people they will feel both supported and challenged at the same time – and they will know what to do next. When you (or others) blame “communication,” the goal becomes to “improve our communication” or some other overlygeneral commitment. Instead, consider something much more specific and measurable - increasing your skill in giving constructive feedback. The outcome: you will reduce any problems with communication, eliminate excuse-making, and improve your ability to achieve your goals as a leader. In addition, you will also make your work life much less frustrating! Here is a five-step plan for improving your feedback delivery: Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 29 Step 1: Set the Stage Timing is everything. Make sure you are offering feedback at an appropriate time. The sooner you can give it the better, hopefully in real time, but always within 24 hours. Giving constructive feedback is important, but that doesn’t mean embarrassing someone in front of the whole team. Remember: praise in public, reprimand in private. And frame the conversation so they know what’s coming (e.g., “Terry, I wanted to talk with you about this morning’s meeting, as I have some concerns about how you handled the disagreement you were having with Steve.”). Step 2: Make an Observation Start by stating what you directly saw or heard, not what you think about the situation. By simply “stating the facts” you will reduce people’s initial defensiveness, and get them to focus on what actually happened. It’s hard to argue with reality (e.g., “I noticed you kept interrupting Steve, you cut him off 4 or 5 times.”). Usually this step leads the person to offer the “reason” or excuse for the behavior (i.e., “Well he was talking about expansion plans and we need to focus on cost savings opportunities!”), which then allows you to address the next step… Step 3: Mention the Effect This is the step everyone skips. You need to tell the person why it really matters. People don’t change their behavior if they don’t have a good reason, so you need to give them one. Tell them exactly why you are concerned with their behavior - make it clear and appeal to either their logic or their emotions (or both). Try not to speak for others (e.g., “I understand you have different ideas than Steve about how to achieve our goals, and you may be right, but cutting him off limits our brainstorming session and could keep us from making a fully informed decision.”). Notice I didn’t try to relay how Steve was feeling or claim ‘the team thinks you were rude’ – both examples of using others to deliver your message. Instead, I simply labeled the impact I felt. Step 4: Take a Deep Breath You have to give people a chance to respond. For most people, giving them constructive feedback will sting, so give them a few seconds to think about things and recognize their error. In some cases, 30 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org they might actually make a legitimate argument for why the behavior was necessary. But you’ll never know unless you pause and focus on listening carefully to their response. Take a deep breath and really listen. You can then probe with good follow up questions to make sure they “get it” (e.g., “So did you realize you were cutting him off? And can you see how your effort to address your own concerns had the unintended impact of shutting the team discussion down?”). Step 5: Make a Suggestion Be specific. Once you have labeled what happened and why it matters, you should make a specific recommendation to the person. Don’t shove it down their throat, but offer it as a possible solution. Suggest things that have worked for you, or that often work within the company, or even best practices for the industry (e.g., “Terry, I would encourage you to hold back until Steve is done talking in the future, not that you shouldn’t be vocal, but just time it better so everyone’s ideas are heard. I use a trick where I jot down my immediate thoughts so I remember them later, especially if someone is talking for ten minutes straight. Then when they’re done I can either build on their idea or disagree, but either way I know I have the floor and I have my notes in front of me.”). If you don’t know what they should do differently but still think they should change something, say so, but be willing to follow up with them later on to offer action steps. Following this simple five-step approach will help your team by making expectations clear and by holding people accountable when they are falling short. Whether you’re talking about the rules of engagement for staff meetings or a missed deadline for a critical rollout, this feedback model can help you deliver messages that have the right impact. And don’t forget to use the same model for giving positive feedback – the more frequent, meaningful and specific you are the more likely they are to keep up the right behaviors, too. Finally, if you want to further increase the likelihood that this approach will work, make sure you are open to feedback when you receive it. Nothing makes people less likely to listen to you than to be someone who never listens to others! Practice the five steps on a daily basis and you will be on your way to increasing your feedback delivery performance – and thus the performance of those who work for you. Dr. Jeff Graddy is an Associate with Leadership Research Institute (LRI). Jeff’s consulting experience includes working in the pharmaceutical, financial, sport, healthcare, media, communications, education, professional services, not-for-profit, and government sectors. He serves clients both domestically and internationally, at all levels within organizations. Before joining LRI, he worked as a psychotherapist and sport psychology consultant for individuals, teams, and organizations, where he worked to unleash optimal performance. Jeff has also taught in the Psychology/Behavioral Science departments at several universities within the U.S. Jeff holds a Ph.D. in Counseling Psychology from the University of Florida, where he specialized in performance psychology. He is a member of the American Psychological Association’s Society of Consulting Psychology. He is also a qualified administrator of the Myers-Briggs Type Indicator (MBTI) and is a certified in Emotional Intelligence. Community Banking Has A New Home! Community Bank of Naples may be going away, but its bankers aren’t. We’re now at Royal Palm Bank and eager to give you the service you expect without all those annoying service fees. So join us and experience what we’re calling Community Bank with a Royal Touch! (l-r) John Harper - SVP, Minesh Dodia - VP, Tom DiBernardo - VP, Greg Murphy (Seated) - Pres/CEO, Patrick Philbin - EVP/COO Greg Murphy President/CEO Naples: 1255 Creekside Parkway/593-5522 (Immokalee Rd. between US 41 & Goodlette) www.royalpalmbank.com Member FDIC Marco Island: 690 Bald Eagle Drive/642-1166 Fort Myers: 7040 Winkler Road/415-0044 Providing Creative Tax Solutions For the Business and Investment Community Aaron A. Farmer Attorney at Law Formerly Senior Counsel with the IRS, Office of Associate Chief Counsel (International) • Domestic & International Tax Planning • Tax Controversy & Litigation • Asset Protection Planning (239) 262-2040 [email protected] 720 Fifth Avenue South Suite 211 Naples, Fl 34102 The Hiring of a lawyer is an important decision that should not be based solely upon Advertisement Before you decide, ask us to send you free written information about our qualifications and experience Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 31 The Chamber Scrapook Wake Up Naples @ The Naples Hilton July 16, 2008 Pete Corradino of the Everglades Day Safari speaks to the crowd on the topic of ecotourism Marcello Palazzi & Spencer Greenlee (Squeegee Squad) Russell Tuff (Collier Citizen), Marianne Jacquemain (Polar Engraving), Bob Sandy (Naples Daily News) and Rick Kendall (Scripps) Larry Ray, Ernie Bretzman (United Way) & Brian Settle (NCH Healthcare Syetems) Deanna Desruisseaux, Rachael Blenkhorn, Pat, and Lisa Vetter (Hill, Barth & King, LLC) 32 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org Chad Hart (M&I Bank) introduces the guest speaker Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 33 New Chamber Members Community Banking Has A New Home! Community Bank of Naples may be going away, but its bankers aren’t. We’re now at Royal Palm Bank and eager to give you the service you expect without all those annoying service fees. So join us and experience what we’re calling Community Bank with a Royal Touch! (l-r) John Harper - SVP, Minesh Dodia - VP, Tom DiBernardo - VP, Greg Murphy (Seated) - Pres/CEO, Patrick Philbin - EVP/COO Greg Murphy President/CEO Naples: 1255 Creekside Parkway/593-5522 (Immokalee Rd. between US 41 & Goodlette) www.royalpalmbank.com Member FDIC Marco Island: 690 Bald Eagle Drive/642-1166 Fort Myers: 7040 Winkler Road/415-0044 34 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org ABG World , LLC Ms. Marina Berkovich 899 Vanderbilt Beach Rd. Suite 116 Naples, FL 34108 (239) 566-1771 www.abgworldllc.org The Beaux-Arts Group Mr. Mike Fabian 6835 International Center Blvd. Ft. Myers, FL 33912 (239) 280-1399 Benson’s, Inc. 12650 Whitehall Drive Ft. Myers, FL 33907 CitiPark Mr. Bruno DeBellis 486 Bristlecone Lane Naples, FL 34113 (239) 963-2899 Community Coordinated Care for Children, Inc (4C) Ms. Deborah Carr 201 8th Street South, Suite 200 Naples, FL 34102 (239) 935-6137 www.4cFlorida.org Content Marketing Strategies Mr. Newt Barrett 3459 Marabella Court Bonita Springs, FL 34134 (239) 494-8597 www.ContentMarketingToday.com Fiddler Films, Inc. Mr. Louis Hernandez 4707 Enterprise Avenue, Suite 2 Naples, FL 34104 (239) 435-1818 www.fiddlerfilms.com Florida Weekly Mr. Pason Gaddis 4300 Ford Street, Suite 106 Ft. Myers, FL 33916 (239) 333-2135 www.FloridaWeekly.com Gulf Coast Business Review Ms. Angie Basile 12734 Kenwood Lane, Suite 63 Fort Myers, FL 33907 (239) 226-4227 www.review.net Jean Shane Realtor - Waterfront RG Ms. Jean Shane 1395 3rd Street South Naples, FL 34102 (239) 877-3041 Jerry Cangiano - Prestige Properties Mr. Jerry Cangiano 4947 Tamiami Trail N., #106 Naples, FL 34103 (239) 438-2437 Mr. Electric of Southwest Florida Ms. Suzanee Comer - Downing 3733 Peace River Rd. Punta Gorda, FL 33983 (239) 262-5677 www.mrelectric.com MTO Cleaning Services Ms. Kristen Lydon 10823 Tamiami Trail North, Suite F Naples, FL 34108 (239) 594-6864 Natural Hearing Solutions, Inc Mr. Bob Ladimir 694 8th Street North Naples, FL 34102 (239) 262-3070 www.naturalhearingsolutions.com Norman Love Confections Ms. Krista Cartee 11380 Lindbergh Blvd. Ft. Myers, FL 33913 (239) 561-7215 www.NormanLoveConfections.com Red Roof Inns, Inc. Ms. Dawn Hughes 1925 Davis Blvd Naples, FL 34104 (239) 774-3117 www.redroof.com Richard C. Young & Co, LtdInvestment Advisors Ms Victoria E Perfido 500 5th Avenue South Naples, FL 34109 (239) 213-1789 www.younginvestments.com Ronald Barakett Sun Realty Mr. Ronald Barakett 483 Preswick Lane Naples, FL 34120 (239) 850-1366 www.MLSofNaples.com Shane Consulting Group Mr. Kevin Shane 1120 Clam Court Naples, FL 34102 (239) 877-3055 www.consultshane.com SignPro Graphics, Inc Mr. Jeff Bradtmiller 1910 Countess Court Naples, FL 34110 (239) 597-0390 Spiro & Associates Mr. Bruce J. Hershey 1520 Royal Palm Square Blvd., Suite 300 Ft. Myers, FL 33919 (239) 481-5511 www.spiroandassociates.com Sunshine Woodcrafts Mr. Tad Sulek 1100 5th Avenue South, #201 Naples, FL 34102 (239) 206-4433 www.sunshinewoodcrafts.com Swiss Team, Inc Mr. Christopher Santos 4206 Enterprise Avenue, A-3 Naples, FL 34104 (239) 434-7244 The Island Pub, Inc Ms. Naomi Lane 600 Neopolitan Way Naples, FL 34103 (239) 262-2500 www.naplespubs.com The Mike Davis Medical Center Ms. Nancy Freeman 1755 Heritage Trail, Suite 604 Naples, FL 34112 (239) 658-3126 www.collier.org Three 60 Media, Inc. Mr. Robert Alpizar (239)537-1943 www.Three60Media.net Trek Bicycle Store of Naples Mr. Joseph DuBois 9051 Tamiami Trail N. Naples, FL 34108 (239) 591-8735 www.TrekBikesFlorida.com Wired for Wireless Ms. Sheila Striglers 1954 Tamiami Trail N Naples, FL 34102 (239) 434-9733 www.wiredforwireless.com HAHN gn PRINTING and Desi INCORPORATED Member of The Greater Naples Chamber of Commerce direct mailing specialists • FULLY AUTOMATED INK JET APPLICATION • SINGLE OR MULTI-COLOR PERSONALIZATION state-of-the-art equipment • HEIDELBERG-SPEEDMASTER 6 COLOR & 2 COLOR 28"x40" • IN-LINE COATING AVAILABLE • HORIZON BQ-440 PERFECT BINDING on-demand fulfillment WE CAN PRINT, STORE AND MAIL ON DEMAND! To speak directly to a CSR or for information: 1.800.874.0440 or visit www.hahnprinting.com Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 35 You’re in the right place! Ask for your V.I.P. Card worth $3,000 in savings, upgrades and values. Pick up your VIP Card at the following locations: What could make your on stay What could make your stay in paradise better than great offers in paradise better than great offers on so much of what The Visitor Information Center The Downtown Information Center so much of what you’ll see and do? Ask here for your V.I.P. card for you’ll see and do? 2390 Tamiami Trail N. 800 Fifth Avenue S., Suite 300 Naples, FL 34102 (Entrance on 8th Street) your VIP Card for great great deals and a convenient area map. We’re gladGet you’re here! Naples, FL 34102 deals and a convenient area 36 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org map. We’re glad you’re here! ABG World Video & Audio Production 899 Vanderbilt Beach Rd. Suite 116 Naples, FL 34103 ABG World Video and Audio Production is proud of its local, national and international experience and continuous on-air-presence via celebrity TV news show. Relocated from NY Metro area. Any broadcast format. Documentary Films. Business Videos. Archive and Video Transfers/Duplication. DocuMemory personal films. Royalty Free music for any production/event. Music scoring. Fedex Kinko’s 890 Neapolitan Way Naples, FL 34103 FedEx Kinko’s offers access to copying and digital printing, professional finishing, document creation, internet access, computer rentals, videoconferencing, signs and graphics, notary, direct mail, Web-based printing, and full range of FedEx day-definite ground shipping and time-definite global express shipping services. Open 24 Hours a Day, 7 Days a Week. Fiddler Films Inc. 4707 Enterprise Avenue, Suite 2 Naples, FL 34104 Award Winning and National & International recognized film and HD Production Company. Producing world class productions, marketing videos, TV commercials, and short films; we offer the unique combination of world class marketing and passionate creativity. The end result will be unique entertaining productions that sell your product. Florida Weekly 4300 Ford Street, Suite 106 Ft. Myers, FL 33916 Editorial Profile: Intelligent, serious journalism via in-depth features, studies and reporting that provides an alternative, independent voice. Coverage includes news, entertainment, health, the arts, business and real estate. Circulation: More than 35,000 copies are distributed weekly to subscribers and through more than 800 finer Southwest Florida area retailers. Gulf Coast Business Review 12734 Kenwood Lane # 63 Ft. Myers, Fl 33907 The Gulf Coast Business Review a weekly publication mailed to C Level Executives & Business owners. We are the leading source of relevant and reliable business news and economic information in Southwest Florida. Jean Shane, Realtor – Waterfront Realty Group, Inc. 1395 3rd Street South Naples, FL 34102 Having 18 years experience as a Realtor in four different States, Jean truly is a “Client focused” real estate consultant. Call Jean at 888-275-9139 Ext. 1 and learn what real values are in these changing times throughout Collier County. Get quality results from qualified professional. Jerry Cangiano – Prestige Properties 4947 Tamiami Trail North #106 Naples, FL 34103 I specialize in residential homes and condominiums focusing on waterfront and golf communities. I provide a personalized one on one service with each customer. I listen to their needs and I work from contract to closing and beyond to ensure their satisfaction. My business is built on referrals. window lettering, interior and exterior signs. SKYShades of Southwest Florida 21810 Palmetto Dunes Dr. #201 Estero, FL 33928 SKYShades specializes in custom shade structures with over 200 years experience in design, engineering and installation. Our products are custom engineered for both functionality and aesthetic appeal for numerous markets. MTO Cleaning Services We offer a turnkey product and service 10823 Tamiami Trail North, Suite F which includes design, permitting, Naples, FL 34108 and installation that conforms to local MTO Clean is a National Franchise of building codes and wind ratings. cleaning professionals. Our mission is to make life easier for our residential and Swiss Team Enterprises, Inc. commercial clients by providing a full 4206 Enterprise Avenue A-3 line of professional cleaning services Naples, FL 34104 including customized home and office Swiss Team provides a full complement cleaning, carpet cleaning and window of cleaning and restoration services since washing. Call for a free customized 1997. We welcome all you service needs estimate that is 100% satisfaction including: Commercial and Residential cleaning, Power washing, Window guaranteed. cleaning, The Rotobrush System for Natural Hearing Solutions Heating & Air Condition Duct Cleaning, 694 8th Street North Clean and Seal Tile and Grout, Skilled Naples, FL 34102 Labor for Renovations/Remodeling -andThe Island Pub, Inc. 11121 Health Park Blvd. Suite 100 600 Neapolitan Way Naples, FL 34110 Natural Hearing Solutions is focused on Naples, FL 34103 providing individuals with the newest “We discovered a hidden treasure, a solutions for hearing loss. We offer tropical paradise right here in our own the most natural feeling and sounding backyard. It is conveniently tucked away hearing aids. We pride ourselves on and offers superb food at an excellent exceptional service whether you require price. The atmosphere was fun. It felt a new set of hearing aids or service on like you were in the Caribbean and on your current ones. Come by today and vacation.” Contact us for additional information. experience the difference. Red Roof Inn & Suites 1925 Davis Blvd. Naples, FL34104 This location offers an outdoor heated pool, outdoor hot tub and coin laundry facilities. Standard 2 bed and King Bed Pool side rooms have refrigerators. We are located 1 1/2 mile from downtown and the beaches. We are close to many restaurants and shopping areas. Shane Consulting Group 1120 Clam Court Naples, FL 34102 Shane Consulting Group helps people and organizations improve sustained results by aligning strategy, management and organizational systems. Our development approach transforms and empowers people and organizations with a customer focus. Through our association with Resources Associates Corporation, our approach has worked in industries including education, healthcare, insurance, construction, government, financial, and education. SignPro Graphics, Inc 1910 Countess Ct. Naples, FL 34110 SignPro Graphics Inc, with our experienced staff and state-of-the-art equipment makes great signs at reasonable prices. Our in house department can create custom cut lettering and dimensional signs for wood, metal or plastic. We do logo design, vehicle graphics, magnetic, The Mike Davis Medical Center 1755 Heritage Trail #604 Naples, FL 34112 Horizons Family Care Center was an initiative by Mike Davis and others to ensure everyone in our community had access to health care. Horizons offers primary medical care to all in our community regardless of ability to pay. Mike continued that effort as a State legislator. We have renamed the office “The Mike Davis Medical Center” in his honor and in his memory. Trek Bicycle Store of Naples 9051 Tamiami Trail North, Suite 99 Naples, FL 34108 Trek Bicycle Store of Naples is Southwest Florida’s leading bicycle retailer. We are a full service shop offering sales, service, rentals, and performance programs. We work on all makes and models. Certified technicians, bicycle fitters, and coach on staff. Open 7 days a week. Wired for Wireless Coastland Mall Center. 1954 Tamiami Trail N. Naples, FL 34102 Wired for Wireless is the leader in the wireless lifestyle industry. Whether you need to secure your home, a handsfree car kit, a way to stream music, photos and videos wirelessly, expand the capabilities of your Bluetooth cell phone, make your iPod wireless or seeking wireless home solutions, we can help. N e w M e m b e r S p o t l i g h t Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 37 r i b b o n c u tt i n g s BetterLife Respiratory & Medical Supply - 3845 Beck Blvd #807, Naples 34114 Emack & Bolio’s - 2355 Vanderbilt Beach Rd # 122, Naples 34109 Tuesday, August 19th Dining with Friends Dine out for a good cause! Invite your friends for a meal at participating Naples Originals restaurants on Tuesday, August 19 and a portion of the proceeds will be donated to Senior Friendship Centers Collier. Alexander's * Bamboo Cafe * Bambusa Bar & Grill Bayside Seafood Bar & Grill * Bellini Italian Ristorante on Fifth Bha! Bha! Persian Bistro * Bistro 821 * Bleu Provence Brambles Tea Room * Caffe dell'Amore * Chrissy's at Bayfront The Dock at Crayton Cove * EVOO Market & Bistro * French Bread Oven Gourmet Catering & Take Out * Greek Gourmet * Grouper 'n' Chips HB's on the Gulf at Naples Beach Hotel * The Island Pub Le Lafayette French Gourmet * Mangrove Café * Maxwell's on the Bay Naples Tomato * Noodles Italian Café & Sushi * Old Naples Pub Pelican Larry's - Davis * Pelican Larry's - Immokalee Pelican Larry's - Pine Ridge * Randy's Fishmarket Restaurant The Real Macaw * Remy's Bistro * Ridgway Bar & Grill Riverwalk at Tin City * Scenes on the Bay * Spanky's Speakeasy Stoney's Steakhouse * Sunburst Café * Swan River Seafoods The Tropical Reef * Vanderbilt Grill and Wine Bar * The Village Pub For more info, call 239-263-7425 or visit www.seniorfriendship.com Pollo Tropical - 3777 East Tamiami Trail, Naples 34103 AmTrust Bank - 2315 Vanderbilt Beach Rd. # 304, Naples 34110 38 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org BusinessBriefs A look at what’s happening in the business community GRANT, FRIDKIN, PEARSON, ATHAN & CROWN, P.A. Attorneys At L Aw 5551 Ridgewood dRive, Suite 501 • NapleS, Fl 34108 tel (239) 514-1000 • FaX (239) 514-0377 Visit us at www.gfpac.com The hiring of a lawyer is an important decision that should not be based solely upon advertisements. Before you decide, ask us to send you free written information about our qualifications and experience. © 2008 OfficeTeam. A Robert Half Company. EOE. 0807-3012 Stoney’s Sports Café is hosting a “Summer Sports Bash” to benefit Big Brothers Big Sisters of Southwest Florida. The Shelter for Abused Women & Children is pleased to announce that the nonprofit domestic violence center was designated by the Doris Day Animal Foundation. The Francis Pew Hayes Center for Lifelong Learning at Hodges University has developed a special program for those working with youth in the community. Sky Angel announced its recent launch of the Pentagon Channel as part of the television channels available. FMI Corporation announced the sale of H.F.P. Corporation to Integrated Products and Services Incorporated, an affiliate of UTC Fire & Security. Fifth Third Bank announced plans to open its full-service Gateway Shoppes Financial Center at North Bay. HB’s on the Gulf has once again captured the prestigious “Award of Excellence” from Wine Spectator magazine. Grubb & Ellis | 1st Commercial announced today that Frito-Lay has signed a lease agreement for a new 35,000square-foot distribution facility. The RWA, Inc. Planning Department has been selected as the preferred consultant to provide professional planning services for the Immokalee CRA Master Plan Update & Related Services. Heatherwood Construction has completed construction and renovations at the Page Field Cente” plaza. Big Brothers Big Sisters of Southwest Florida will be hosting 3 hours of sailing at Sugden Regional Park. Sunmaster of Naples earned a Silver National Ornamental & Miscellaneous Metals Association (NOMMA) Award for its design and installation of stainless steel. CHS Healthcare’s Naples location has changed its name to The Mike Davis Medical Center, to honor the late Mike Davis, one of Collier County’s most admired politicians. A stunning, one-of-a-kind photographic mural of the Everglades has been installed at Big Cypress Market Place, a new air-conditioned flea market and win Who’s making what in your area. The FREE OfficeTeam 2008 Salary Guide has the latest administrative hiring information. Call today! Naples 239.643.4901 • Ft. Myers 239.985.2230 officeteam.com Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 39 40 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org ery opening this summer in East Naples. David Lawrence Center will be observing Recovery Month and will honor several outstanding Law Enforcement officials. Youth Haven has partnered with Starbucks Coffee for a Summer Pajama Drive to benefit the children living in our community’s Emergency Shelter. The Downtown Naples Craft Festival will be transformed into an outdoor craft art showcase complete with 150 crafters with affordable original works available for sale. Christ Child Society of Naples has distributed over 3,000 books to the children visiting the Ronald McDonald Care Mobile. The Greater Naples Chamber of Commerce recognized CRS Technology for providing outstanding technical support and service provided to the Chamber. Basik Development LLC has leased more than 80 percent of the merchant booths and all of the restaurant spaces at Big Cypress Market Place. Ocean’s Reach Condominiums has become the first and only lodging facility on Sanibel Island to be designated a Florida Green Lodge by the Florida Department of Environmental Protection. Youth Haven will begin providing short-term, residential respite care for behaviorally challenged children in the community. Intech Printing & Direct Mail, Inc. announced it has been honored with four awards from the Printing Association of Florida for outstanding achievement in a variety of categories. The Shelter for Abused Women & Children is pleased to announce a partnership with The Humane Society Naples designed to raise awareness about the link between domestic violence and animal abuse. The Naples Zoo at Caribbean Gardens is offering free admission to police, paramedics, Transportation Security Administration agents, firefighters and paid professional emergency workers from August 1 – 31. Big Brothers Big Sisters of Southwest Florida (BBBS-SWFL) and Skydive Air Adventures of Clewiston, Florida will be having a skydiving extravaganza on August 4 to raise funds for BBBS-SFWL.. Enhancing productivity and profitability for our clients through computer networking and software. 239.325.5100 | www.itnnaples.com Awarded, 2007 & 2008 American Red Cross Good Neighbor Award Celebrating 20 years of serving the Naples Area Tim Philbrick, Owner www.printcopycenter.com Ph: (239) 643 5581 • Fx: (239) 643-3329 • Em: [email protected] NBH17676 Currents Spa Ad 2/11/08 4:29 PM Page 1 Let Our Tropical-Inspired Indulgences Rejuvenate You. Choose from an array of massages, facials and body treatments. Renew in our sauna, whirlpool and steam room. Embrace utmost relaxation. 659-4304 Make us your tradition. Owned and Operated by the Watkins Family for Over 60 Years. Start your tradition at NaplesBeachHotel.com Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 41 42 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org Transitions Who’s Who in the Business Community Dr. Kelly Craig is the new pediatrician at CHS Healthcare’s Marco Island Pediatrics location. Jon Ahlschwede has been named Operations Manager of Stanley Consultants’ Naples office. Mario Valle was recently appointed to the Collier County Development Services Advisory Committee. Matthew Philip, Personal Lines Account Manager at Gulfshore Insurance Inc. of Southwest Florida, has been awarded the Associate in Insurance Services (AIS) designation and diploma by the Insurance Institute of America. Stephanie Foster has been hired at The Neighborhood Health Clinic as their Director of Development. Premier Properties of Southwest Florida, Inc. REALTORS announced Chris Adkins has joined the company as a sales associate for The Strada at Mercato. Debra E. McIntyre has been appointed as a Private Banker at TIB Bank. Russ Markovic has joined the sales team of Intech Printing and Direct Mail, Inc. Colonial Bank’s Florida West Coast region has promoted Knox McMasters to senior vice president , business banking manager. The Junior Achievement 2008 Collier County Business Hall of Fame welcomed Jerry F. Nichols of Brown & Brown Benefits as chair and Katie Sproul of Barron Collier Companies as vice-chair. The Salvation Army Center welcomed Lieutenant Vanessa Miller. RWA Inc. has announced the certification of Kurt Englund as Professional in Human Resources Dr. Joseph Kibitlewski, Criminal Justice Program Chair at Hodges University, will present his paper on Terrorism at the XV World Congress of the International Society for Criminology. Joanne L. Roach has joined Bank of Florida - Southwest as a Relationship Specialist. Andrew L. Buschle has joined Bank of Florida as Senior Vice President, Market Manager for Collier County. FMI Corporation announced J. Stuart Phoenix has been elected to its Board of Directors. When it comes to long-term care, there’s no place like home. A good thing about Long-Term Care Insurance from State Farm®* is that you have your choice of care options – including in your home. You’ll also be helping to protect your life savings from the cost of extended care. To learn more about it, just talk to your neighborhood State Farm agent. tonya lowe, agent Chartered Life Underwriter 4404 Thomasson Drive Naples, FL 34112 Bus: 239-643-7426 [email protected] See your local State Farm Agent for details on coverage, costs, restrictions and renewability. This policy has exclusions and limitations. statefarm.com ® • *StateFarmMutualAutomobileInsuranceCompany • HomeOffice: Bloomington,Illinois P02460FL 04/05 LTCI2002-08FL Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 43 SOME OF LIFE’S TOUGHEST CONVERSATIONS HAPPEN OVER COFFEE. Chamber Calendar of Events .............................. August 2008 When was the last time you had that conversation about Life Insurance? Tuesday, August 5th 4:00 pm Brian A Glaeser, Agent 7385 Radio Road Naples, FL 34104-6704 Bus: 239-774-0665 [email protected] Collier County Commission (District 5) and Tax Collector Forum Co-sponsored by: The Naples Daily News East Naples Community Center 3500 Thomasson Drive Free and open to the public ................................................................................................................................................... Talk to me today about your life insurance needs. .................................................. Thursday, August 7th 11:30 am to 1:00 pm LIKE A GOOD NEIGHBOR, STATE FARM IS THERE.® State Farm Life Insurance Company (Not licensed in NY or WI) • State Farm Life and Accident Assurance Company (Licensed in NY and WI) Home Offices: Bloomington, IL • statefarm.com® P062020 0806 Accelerated Networking Luncheon Location: Imperial Golf Club 1808 Imperial Golf Course Blvd $15 Members Only in advance (Pre-registration ends April 25th) NO Walk-ins Permitted Register online: www.napleschamber.org .................................................. Tuesday, August 12th 10:45 am - 12:00 pm 60-Minute Success Seminar Topic: “Time Management” Speakers: Kelly and Rich Townsend from Townsend Consulting Location: The Chamber Building 2390 Tamiami Trail N., 2nd FL Conference Complimentary Space is Limited Register on-line: www.napleschamber.org Tuesday, August 12th 4:00 pm Collier County School Board Forum Co-sponsored by: The Naples Daily News Vineyards Country Club 400 Vineyards Blvd. Free and open to the public .................................................. Wednesday, August 20th 7:30 am Wake Up Naples The Naples Hilton Speaker: Jennifer Edwards, Supervisor of Elections $20 in advance, $25 at the door & Non Members Register online: www.napleschamber.org .................................................. Thursday, August 21st 3:00 pm to 7:00 pm Annual Trade Show The Naples Beach Hotel 851 Gulf Shore Blvd N Naples, FL 34102 $10 Register online: www.napleschamber.org www.napleschamber.org 44 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org ................... Chamber Calendar of Events Thursday, September 4th 11:30 am to 1:00 pm Accelerated Networking Luncheon ............................................................................................................. September 2008 Location: Bear’s Paw Country Club, 2500 Golden Gate Parkway $15 Members Only in advance NO Walk-ins Permitted Register online: www.napleschamber.org .............................................. Tuesday, September 14th 10:45 am to 7:00 pm 60 Minute Success Seminar Topic: A PR Writing Course Speakers: Teresa Morgenstern, Word Play Location: The Chamber Building 2390 Tamiami Trail N., 2nd FL Conference Complimentary Space is Limited Register on-line: www.napleschamber.org Wednesday, September 17th 7:30 am Wake Up Naples The Naples Hilton Speaker: Clarence Tears Director, Southwest Florida Water Management District Topic: Our Water Resources Today and Tomorrow $20 in advance, $25 at the door & Non Members Register online: www.napleschamber.org .................................................. Thursday, September 18th 5:30 pm to 7:30 pm Business After 5 Sponsored by: Village Center at Ole in Lely Resort (Stock Development) Location: 9075 Celeste Dr, $5 members in advance (preregistration ends at noon the day of the event); $10 at the door and guests of members; $20 future member (Future Members can attend two events before deciding to join) Register online: www.napleschamber.org Medical Providers Front row: Gregory E. Leach, MD, MBA; Theodore Crowell, MD; Ruth DuPont, MD and David Kutob, MD; Middle row: Melissa Levers, ARNP and Deena Krishna, FNP; Back row: Jill Anderson, ARNP and Cindy Brown, ARNP FaMily Practice Pediatrics to geriatrics, acute and chronic illnesses, preventive care, routine physicals and minor surgery Urgent care Burns, fracture care, lacerations, sprains and strains, and sudden onset of minor illness occUPational Medicine Drug screening, employment and FAA physicals, and worker’s compensation extended hoUrs 361 DAYS A YEAR 8am - 8pm Monday - Friday 9am - 5pm Saturday-Sunday Don’t miss the 2008 Trade Show Thursday, August 21 3:00 to 7:00 pm The Naples Beach Hotel $10 in advance! Register Online at www.napleschamber.org No appointment necessary. However, scheduling an appointment usually reduces time spent at the center. Magnolia Square Advanced Medical Center 1250 Pine Ridge Road 566-7676 www.AdvancedMedicalCenter.com New Patients and Visitors Are Always Welcome. On-site digital X-rays and laboratory. Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 45 J Dsgdqmds7Cdchb`sdcHmsdqmds@bbdrr7LOKRUOM7LMR'L`m`fdcMdsvnqjRdquhbdr( Pa^k^\ZgB`^m]ZmZg^mphkdbg`maZm d^^ilnipbmafr[nlbg^ll`khpma8 MA>:GLP>KBL>F;:KJ' DLA@QPtmcdqrs`mcrsg`shsÓrbqtbh`kenqxntqc`s`mdsvnqjsndeehbhdmskxl`sbgsgdbtqqdmsmddcr+`mcetstqd fqnvsg+nexntqatrhmdrr-DLA@QPoqnuhcdrbnrs,deedbshudc`s`mdsvnqjhmf`mcHmsdqmdsrnktshnmrsg`s `qdqhfgsenqxnt+`knmfvhsgrtookxhmfsgda`mcvhcsgmdbdrr`qxsnjddoxntqatrhmdrrlnuhmfdeedbshudkx- @kkvhsgsgdrdbtqhsx`mcqdkh`ahkhsxxntqatrhmdrrqdpthqdr-@mcodqg`orlnrshlonqs`mskx+DLA@QPvhkkrs`x enbtrdcnmxntqmdsvnqj+rnxntb`mjddoenbtrdcnmxntqatrhmdrr@^iiqla^vcloqefppmb`f^ilccbo+ B_r_ Qcptgacq Dpmk CK@?PO SnRmRum Kmlrfq DPCC DPCC glqr_jj_rgml vhsg`sdql`fqddldms 644+7.4+B?R? '2171( Nmdlnmsgeqddvhsgc`s`,nmkxotqbg`rd`mc2xd`qsdql`fqddldmsoqnuhcdc`r`bqdchsnesgdlnmsgkxrdquhbdeddnmsgdehqrsnqrdbnmchmunhbd-@ccL`m`fdcRdquhbdr`mcfdssvnlnmsgreqddnmansgrdquhbdrvhsg`4xd`qsdql `fqddldmsoqnuhcdc`r`bqdchsnesgdlnmsgkxrdquhbdeddrnmsgdehqrsnqrdbnmchmunhbd`mcsgdk`rshmunhbd-Rdquhbdrmns`u`hk`akddudqxvgdqd-Atrhmdrrbtrsnldqrnmkx-DLA@QPl`xbg`mfdnqb`mbdkrdquhbdrnqrtarshstsdrhlhk`qrdquhbdr `shsrrnkdchrbqdshnmvhsgntsmnshbd-Qdpthqdrbqdchs`ooqnu`k-@cchshnm`kqdrsqhbshnmr`ookx-Rdquhbdrfnudqmdcaxsdqlr`sVdarhsd9vvv-dla`qp-bnl.q`sdr`mcbnmchshnmr-§1//7Dla`qpGnkchmfrBnlo`mxKKB-@kkqhfgsrqdrdqudc-Sgd m`ldDLA@QP`mcsgdidsknfn`qdsq`cdl`qjrneDla`qpGnkchmfrBnlo`mxKKB- 46 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org ->ÊÕÃiÃÃÊ/iV }Þ viÊV>ÊÌ>iÊiÊiÃÃÊiÀÀ>`° ÃÊ>ÊÃ>ÊLÕÃiÃÃÊÜiÀ]ÊÀiÊÌiÊëiÌÊÀÕ}ÊiÀÀ>`ÃÊi>ÃÊ iÃÃÊÌiÊÜÀ}°Ê7Ì Ê/Ê>½ÃÊ/iiÀÝ]ÊÞÕÊV>Ê`i«ÃÌÊ V iVÃÊvÀÊÌ iÊVÛiiViÊvÊÞÕÀÊvvVi°ÊÊ"ÕÀÊÀiÌiÊ`i«ÃÌÊ V>«ÌÕÀiÊÃÞÃÌiÊÃV>ÃÊ>`Ê`i«ÃÌÃÊV iVÃÊiiVÌÀV>Þ]ÊiÛiÊvÀÊ ÕÌ«iÊV>ÌÃÊ>`ÊÌÊÕÌ«iÊ>VVÕÌÃ°Ê ÊÀiÊÌÀ>vvVÊÌÊ v} Ì]Ê>ÌiÊ} ÌÊ`i«ÃÌÊ`À«ÃÊÀÊà ÀÌÊÕV Ê ÕÀðÊ*ÕÃ]ÊvÕ`ÃÊ vÀÊ`i«ÃÌÃÊ>`iÊLivÀiÊxÊ«Ê>ÀiÊ>Û>>LiÊÌ iÊÃ>iÊ`>Þ°Ê Ê /iiÀÝÊÃÊÃÊÃ>ÀÌÊ>`Êi>ÃÞÊÌÊÕÃi°Ê >ÊÕÃÊÌ`>ÞÊ>`ÊÃ>ÞÊ ºÃÊ}»ÊÌÊÃÌ>`}ÊÊiÊÌÊ`i«ÃÌÊÞÕÀÊV iVð *-ÊÊÈ{ÎxÊ >«iÃÊÕiÛ>À`ʱÊÓΰx{°ÎxÇ£ÊÊÊ N ÊÊÊxÊÌ Ê-ÌÀiiÌÊ ÀÌ Ê±ÊÓΰÈx°ÎäÓä Î{äÊ*ÀëiVÌÊÛiÕiʱÊÓΰӣΰÎnääÊÊÊ N ÊÊÊ",/Ê9,-ÊÊ£ÓÓäxÊiÌÀÊ*>ÀÜ>ÞʱÊÓΰÇÈn°Ç£ää " /Ê-*, -ÊÊn£ääÊi>Ì Ê iÌiÀÊÕiÛ>À`ʱÊÓΰ{n°Î{x£Ê ÜÜÜ°ÌLL>°V -+\Ê/ÊÊqÊÊiLiÀÊ Visit Us Online at www.napleschamber.org I Business Currents I AUGUST 2008 47 EVERYDAY A NEW SHOPPING ADVENTURE. CONVENIENCE IS THE ULTIMATE LUXURY. When you purchase a residence at The Strada you receive more than just the finest interior features offered anywhere in Naples. You’ll also have the opportunity to walk downstairs and experience the many new and exciting restaurants and retail stores Mercato will have to offer, like Naples’ only Whole Foods Market® and The Capital® Grille. This is a once in a lifetime chance to live in a development where everything you Artist’s Rendering need is right downstairs. UPTOWN RESIDENCES FROM THE $500s 239.594.9400 | 877.797.9400 MercatoNaples.com ASK ABOUT OUR ATTRACTIVE DEVELOPER MODEL LEASEBACK PROGRAM ON-SITE SALES & DESIGN CENTER NOW OPEN: Located just North of Vanderbilt Beach Rd. on the east side of US 41. ORAL REPRESENTATIONS CANNOT BE RELIED UPON AS CORRECTLY STATING REPRESENTATIONS OF THE DEVELOPER.FOR CORRECT REPRESENTATIONS,REFERENCE SHOULD BE MADE TO THE DOCUMENTS REQUIRED BY SECTION 718.503,FLORIDA STATUTES,TO BE FURNISHED TO THE BUYER OR LESSEE. OBTAIN THE PROPERTY REPORT REQUIRED BY FEDERAL LAW AND READ IT BEFORE SIGNING ANYTHING.NO FEDERAL AGENCY HAS JUDGED THE MERIT OR VALUE,IF ANY,OF THIS PROPERTY. ALL RENDERINGS ARE ARTIST’S CONCEPTION. ALL DIMENSIONS ARE APPROXIMATE,AND ALL FLOOR PLANS AND DEVELOPMENT PLANS ARE SUBJECT TO CHANGE BY THE DEVELOPER. 48 AUGUST 2008 I Business Currents I Visit Us Online at www.napleschamber.org EXCLUSIVE REPRESENTATIVE