Sustainability and Social Responsibility Report 2014

Transcription

Sustainability
and Social
Responsibility
Report
2014
7th Edition
Sustainability
and Social
Responsibility
Report
2014
7th Edition
MADE IN FLORIM
Prepared by
Florim Ceramiche spa
Supervisory Financial Office
Office of Communication – editorial coordination
We thank all staff members who have contributed.
Fiorano Modenese (MO) - ITALY, May 2015
Sustainability Report 2014
TABLE OF CONTENTS
Letter to our stakeholders.................................................. 7
Environmental Responsibility. ....................................... 23
Our Sustainability Report.................................................... 8
- certifications. ................................................................. 24
- environmental management system. ..................... 25
- energy management system. ................................... 26
MADE IN FLORIM
Our history. ............................................................................ 10
Social Responsibility. ........................................................ 29
Our locations. ....................................................................... 11
- employees...................................................................... 29
Our brands............................................................................. 11
- territory............................................................................ 32
Our contribution to the project. .................................... 11
Our 2014.................................................................................. 12
Quality System. .................................................................... 35
- Quality, environment,
safety and energy policies. ...................................... 36
PART ONE – GOVERNANCE
Ethics Code........................................................................... 15
PART THREE – OUR COMMITMENTS
Corporate structure. .......................................................... 16
The promises we kept....................................................... 38
Stakeholders......................................................................... 17
Objectives we want to reach.......................................... 39
PART FOUR – FLORIM USA
PART TWO – REPORTING
Profile and Economic Responsibility.......................... 40
In Brief. .................................................................................... 18
Environmental Responsibility. ....................................... 41
Economic Responsibility. ................................................ 19
Social Responsibility. ........................................................ 43
- comments on business data. ................................... 19
Quality System. .................................................................... 45
- value added. .................................................................. 20
Other activities..................................................................... 45
GRI International Sustainability Indicators............... 46
5
6
Historical photo of the Floor Gres plant (Fioriano Modenese - MO)
7
Letter to our stakeholders
I am pleased to present the seventh edition of the Florim Sustainability Report, by now an
essential part of the company’s communication.
I reiterate once again that promoting one’s business with commitment, professionalism and
passion leads to achieving important goals, even if the macro-economy and politics are still
a source of uncertainty for our country in 2014.
The great participation of associates on all levels and their ability to interpret the Florim
mission allowed us to complete projects that are ambitious in terms of complexity and fulfilment times, such as: renovating the Mordano plant, which became a benchmark for the
production of big slabs and launching the new Fiorano logistics center, which supplements
the traditional service area with the brand new vertical warehouse.
In addition, the American plant renovation project has progressed, and is expected to be
completed in 2015.
The sincere and great participation in the Florim Gallery events, during the Cersaie, where
we hosted some of the most noted Italians from around the world (Piero Ferrari, Massimo
Bottura, Philippe Daverio), was a confirmation of the appreciation for our work and the incentive to create new initiatives.
I would like to sincerely thank everyone who, with perseverance and humility, unfailingly
contributes to the improvement of our company in its various areas to attain prestigious
goals, which can be read in greater detail in this document.
We hope you all enjoy reading this report
Claudio Lucchese
Chairman of Florim Ceramiche s.p.a
8
Our Sustainability Report
What it is
The Sustainability Report is a periodic and voluntary reporting document which summarizes the
Company’s results and activities, containing not only financial and accounting data but also integrating
environmental and social aspects within a framework of overall sustainability. This type of initiative
arises from the need to engage in dialogue with different target of people, defined as stakeholders,
interested to know about the company activities that directly or indirectly affect them.
By writing and distributing this tool, Florim can communicate with its stakeholders in a transparent
way, explain the results we have achieved and share our future goals by focusing on listening,
cooperating and constant improving.
How it was drafted
We have reached the Seventh edition of the Florim Sustainability Report, which is created annually
to promote corporate social responsibility both internally and externally to the company.
The contents of this edition, as in the past, were determined by using the themed sections and
indicators suggested by the Global Reporting Initiative (GRI), the most influential international
guidelines for reporting environmental, economic and social sustainability, and the Gruppo Bilancio
Sociale (GBS) (Group for Social Reporting) in the part concerning Value-Added calculations.
The reporting indicators that were used classify this report as fulfilling application level C, based on
the GRI definitions (self-declaration).
This report includes all the companies in the Florim group, including the newly formed Maker, and
uses the consolidated financial statements to aggregate figures for the whole group. The data listed
in the second part is dedicated to our Italian offices while the fourth part consists of a Sustainability
Report summary for Florim USA.
The reporting process was co-ordinated by Florim’s Communications Department and supervised
by the Finance department, with the valuable collaboration of various colleagues, in particular, the
Management Control staff, Human Resources and Administration Departments.
The GRI indicators contemplated in the various pages of the Report are listed on page 46 herein.
Diffusion
The 2013 Sustainability Report, also published in English, was widely distributed. Below are the main
methods Florim has used:
- providing a copy to all employees of the Italian and American
companies, enclosed with their pay stubs
- inclusion of the PDF files on the company’s Intranet site and
the florim.it website
- distribution to companies which are members of the
Association “Aziende Modenesi per la RSI” (Modena
companies for social responsibility)
- sending it to local institutions and the relevant trade union
representatives
- sending it to the local and industry press during fairs and
site visits
- distribution to key clients and designers
- sending it to the main domestic agencies/authorities/
associations involved in issues related to sustainability and
the environment.
Casa dolce casa - Wooden tile line
9
10 Sustainability Report 2014
MADE IN FLORIM
50 years of history
1300 employees worldwide
24 million sqm produced each year
330 million Euros in sales
Over
However, being a company is not just a question of numbers. Passion, innovation and corporate social
responsibility are now what make us stand out because of the way we do business: the MADE IN
FLORIM style.
Our history
1962
Giovanni Lucchese pioneered the production of extruded clinker tiles in Italy. Floor Gres was
born in the heart of the production center in Sassuolo
1967
Floor Gres was the first Italian manufacturer to produce single-fired white body tiles
1976
The Swimming Pool Division was established at Floor Gres
1981
One of the first companies worldwide, Floor Gres started to produce porcelain tiles
1984
Claudio Lucchese, son of the founder, took over management of Floor Gres after the premature
death of his father
1990
Floor Gres acquired the company Cerim Ceramiche
1992
Florim was the result of the merger between Floor Gres and Cerim
1994
Florim acquired Rex Ceramiche Artistiche
1995
The Project Division, was created, forerunner of the current Florim Solutions
2000
Florim USA was founded, the result of the production and commercial structure that would
quickly grow on the US market
2005
Florim acquired Casa dolce casa
2006
The Casamood brand was founded
2011
A logistics hub opened in Brazil
2012
Florim turns 50 and launches slim/4+
2013 The new multifunctional area of Florim Gallery is inaugurated and the area of Florim Logistics
is about to be completed.The Fondazione Ing. Giovanni Lucchese is established
2014
MaKer s.r.l. - following a radical renovation, the Mordano plant is enhanced with the most
recent production technologies, including a line is dedicated to big slabs.
Sustainability Report 2014 11
Our locations
The map shows the group’s headquarters, exhibition spaces, manufacturing facilities and logistic centers.
Products made under the Florim brands are sold to top customers and importers all over the world.
FLORIM
FLORIM USA
Headquarter and production plant
Clarksville, TN (USA)
MAKER
Fiorano Modenese, MO (ITALY)
Site and production plant
Production plant
Mordano, BO (ITALY)
FLORIM SOLUTIONS
FLORIM RUS
Logistics Center
Flagship Store
Atlanta, GA (USA)
Moscow (Russia)
FLORIM
FLORIM BRASIL
Logistics Center
Flagship Store
Milan (ITALY)
Paranà (BRAZIL)
Our brands
Floor Gres is the brand dedicated to architectural design. The Floor Gres product range can
respond to the full breadth of design, technical and eco-compatibility requirements of contemporary
architecture.
Rex is the brand that epitomizes elegance and beauty and draws its inspiration from natural and
precious materials (leather, horn, wood, marble and stone); coordinated precious materials whose
surfaces interact to generate a new language of living.
Cerim is the brand that focuses primarily on color and decoration. Surfaces designed by
considering the environment in its entirety to make the most of the areas of the home and propose
young and dynamic solutions that can adapt to meet the most diverse aesthetic requirements.
Casa dolce casa and Casamood the first brand is aimed at high-end residential architecture
and offers warm interiors inspired by harmonious colors and natural surfaces. Casamood is a
project based on coordinated colors and floors which coordinate porcelain gres with other types
of materials. The ambiences of these architectural designs blend with the internal decor to create
new kinds of relationships.
Slim/4+ is Florim’s latest arrival. This is a brand dedicated to the production and marketing of a
revolutionary layered material. With the possibility of being installed as a floating floor, slim/4+
introduces an innovative system into the ceramics sector, combining strength, lightness and
interchangeability in one slim thickness.
Florim USA is the brand of the American subsidiary: its products in porcelain stoneware for
residential and commercial properties, manufactured in the factory in Clarksville (Tennessee), are
designed to provide for the taste of a broad market segment.
Our contribution to the project
As well as selling a product, Florim offers a unique level of technical support throughout the various
design phases. From the feasibility study to the final installation, Florim Solutions works side by
side with the designer, providing skills and experience whenever aesthetics and the functionality
of the porcelain tiles assume a fundamental role in the project.
Our 2014
The main goals, initiatives and awards which characterized Florim in 2014 are described in this section.
More details are available in the pages dedicated to the accounting.
Goals reached
During the year, the subsidiary Maker s.r.l. started a complete renovation project of the plant, investing
more than 25 million Euros for the production of big slabs and traditional ceramics, thus allowing
work continuity for more than 280 employees. Continuous investments in green economy led to the
completion of a new and more efficient ecological center in Fiorano Modenese, the installation of 449
LED lighting fixtures inside the Mordano plant and the partial removal of the cement-asbestos roofing
from the production facilities.
The purchase of the new location for the Milan showroom at Foro Buonaparte 14 was finalized, and the
Flagship Store was moved there in late March 2015.
As planned, the show room inside the International Departures area of the Malpensa airport was
inaugurated in 2014 where Florim products are highlighted via an interactive mega-screen.
The third edition of the Master in Florim Program designed for the recent young graduates was launched
during the year. With more than 800 hours spent both in lessons and training in all the company’s areas,
the Master’s program 3.0 resulted in the employment of all the participants at the end of the 26 weeks
of instruction.
At the end of 2014, Florim Logistics, the new multi-brand computerized consignment center, started the
preparation and shipment of the material from the service area and vertical warehouse.
In October, a new Flagship store was finally launched in the heart of Moscow with the intent of directly
controlling strategic markets.
The Health&Training Center was inaugurated at the headquarter at via Canaletto 24, a unique initiative
in Europe, representing the strong relationship among the company and the territory and the public and
private sector. In addition to the courses organized by the Sassuolo Hospital for medical and paramedical
personnel, the center hosted several “Health meetings” promoted by the company designed for
employees and the citizens.
New initiatives
Florim is a founding partner of the autonomous and inclusive association “Aziende Modenesi per la
RSI” [Modena Companies for Social Responsibility], founded to extend the culture of social responsibility
and find stimuli for dealing with other entities of different sizes and sectors.
New awards
The constant corporate effort towards an enhanced sustainability of industrial processes led to the
attainment of the “Green Economy Award” of Legambiente Emilia Romagna for territorial protection.
The new Magnum Oversize slabs, described below, allowed for the company to obtain the prestigious
ADI Ceramics Design Award.
New products
The big sizes of Magnum Oversize ceramic slabs with dimensions of 160x320 cm with just a 6 mm
thickness, were the main attractions of Cersaie and represent the Group’s big step forward in architectural
materials.The project crosses into several brands and represents the synthesis of research in the fields of
innovation, functionality and aesthetics, aiming to meet the most modern design requirements.
FOCUS – One year of Florim Gallery
Many events have enlivened Florim Gallery in 2014.The Fiorano Modenese showroom, launched
in September 2013, has hosted about 10,000 people through events, gala soirees, conferences,
workshops, customer reception and open activities.
Corporate Social Responsibility
As far as CSR is concerned, Florim has hosted:
yy Comenius Project – the European project in the field of education, hosted by Florim to discuss
green economy
yy The XXVII Lucchese Prize – annual Eng. Giovanni Lucchese prize assignment ceremony
yy Good Energy Award – Good Energy Award Observatory National Congress
yy Health meetings – Health-promotion meetings.
Events
Among the many events held in the Gallery and oriented to ceramic professionals, employees,
territory and other initiatives, we would like to note:
yy World Soccer Championship in the Gallery – showing the Italian team’s games during the
2014 world championship for employees, families and friends
yy Cersaie Nights – three soirees enlivened by three exclusive guests accompanied an unusual,
“Made in Florim” edition of Cersaie 2014
yy Modena Volleyball Presentation – presentation of the Modena Volleyball men’s team, which
participates in the SuperLega UnipolSAI championship
yy Synergia Consulting Group Event – soiree organized by Synergia Consulting Group,
Professional Alliance
yy XVII Regional Cardiology Congress - Regional Cardiology Congress organized under the
sponsorship of the Sassuolo Hospital and the Emilia Romagna National Health Service
yy Florim Design Experience – workshop dedicated to architects and designers, in collaboration
with Poli.Design of Milan
yy Florim 100% Christmas Party – Christmas party for all Florim employees.
Watch the Cersaie Nights video
Photos of the events on pages 22 and 49
Magnum Oversize slabs in the new Florim Flagship Store in Milan (Foro Buonaparte 14)
PART ONE – GOVERNANCE
Ethics Code
In order to encourage information transparency and increase awareness of social responsibility in all
members of the company, the Board of Directors of Florim approved the Ethics Code and the Organization,
Management and Control Model on May 18, 2011, in compliance with Leg. Decree 231/2001. In May
2012, the organizational model was reviewed and updated with the introduction of regulations for
environmental violations.
The content approval and sharing process led to a new mission and the drafting of new shared values,
which are listed below.
Our mission
Our company aims to produce ceramic tiles and materials for multiple uses and proposes the most
appropriate solutions for furnishings and architecture. All of this occurs in a regime of eco-sustainability,
attempting to satisfy the needs of customers and to create value for shareholders, employees and
the territory, in the understanding of the importance of observing the principles and rules of conduct
expressed in the Ethics Code.
Our vision
To be at the cutting edge of technical and aesthetic innovation in ceramics, by studying the materials and
production methods that will enable us to be always a point of reference for customers, designers and
competitors.
Our values
Honesty and respect: ensure that all internal and external
relationships are based on honesty and respect for the rules
and dignity of the individual.
Corporate social responsibility: promote corporate sustainability, establishing measures and actions to support the environment, community and territory.
Individual responsibility: understanding the value and effect
of one’s actions.
Quality and innovation: pursue excellence by improving
products, processes and skills, to promote corporate
success.
Clarity: open communications and dialogue, in order to build
honest and lasting relationships, inside and outside the
company, without misunderstandings or ulterior motives.
Courage: moral strength that helps us cope with changes,
difficulties, and challenges and the ability to seize every
opportunity.
Sense of belonging: the feeling of pride of being part of a
team made up of the company, associates, customers and
suppliers.
Supervisory Board
The Supervisory Board was set up to ensure the implementation of and compliance with the abovementioned
principles; this board must record any non-compliances and be notified of any irregularities or violations
of the Ethics Code and the Organizational Model. All employees, shareholders and stakeholders can
contact the supervisory board, even to clarify any doubts regarding the interpretation and application of
the corporate Ethics Code. The procedures and communication channels used to reach the members of
the supervisory board have been published on the intranet and our corporate website.
Corporate structure
The share capital of Florim Ceramiche s.p.a., fully subscribed and paid-up, has been increased to
50,000,000 Euros representing 50,000,000 ordinary shares with a norminal value of 1 Euro each. The
shares are fully owned by financial holding company FinFloor s.p.a., based in Fiorano Modenese, which
is in turn indirectly owned by the Lucchese family through Fin-Twin s.p.a.
The Board of Directors of Florim is composed of the eleven members listed below:
CLAUDIO LUCCHESE
President & CEO
CARLO LUCCHESE
Vice President
MARIADELE LUCCHESE
Director
ANNA LUCCHESE
Director
DONATO BRUNI
Executive Director
ERMES GIUSEPPE FERRARI
Executive Director
GIOVANNI GROSSI
Executive Director
OSCAR ISEPPI
Executive Director
DORVAN SAZZI
Executive Director
STEFANO TORRENTI
Executive Director
ARRIGO ZAPPAROLI
Executive Director
The Board of Directors has a mandate of one year and new elections will coincide with the approval of
the financial statements. The Board of Statutory Auditors is composed of three members whose term of
office is three years - starting from nomination on 8/5/2013 until approval of the 2015 financial statements.
The financial statements of Florim s.p.a., and the consolidated financial statements of Finfloor s.p.a., are
audited and certified by Deloitte s.p.a.
The following key changes have been made to the group’s corporate structure with respect to 2013:
• Incorporation of Florim RUS
• Merger of H2HOME s.r.l. into Florim s.p.a.
FIN TWIN s.p.a
Share capital € 540,800
50,3822%
FINFLOOR s.p.a
Share capital € 10,500,000
100%
FLORIM CERAMICHE s.p.a
EDILFLOOR s.u.r.l.
100%
ISABELLA s.r.l.
10%
100%
FI HOLDING, inc.
FLORIM BRASIL
1%
Share capital € 98,126.81
a socio unico
Share capital
€ 50,000,000
1%
DISTRIBUIÇÃO DE CERÃMICAS ltda
Share capital R$ 461,000,00
99%
66,666%
FLORIM RUS
99%
Rubli Share Capital 100,000
FLORIM USA, inc.
Share capital USD 51,865,541
Share capital USD 50,000
100%
MAKER MANIFATTURE
CERAMICHE s.r.l.
Share capital
€ 18,000,000
96,67%
Fondazione Ing. G. Lucchese
100%
FABBRICA delle MATERIE s.r.l.
Equity € 60,000
100%
FLORIM SOLUTION, inc.
Share capital USD 845,943
FLORIM FAR EAST PTE ltd.
Share capital $ 10,000
100%
Stakeholders
Stakeholder, is meant as all the individuals and groups of people who can influence or be influenced
by the activities of the company with regard to its policies, products and manufacturing processes.
Shareholders, employees, clients, suppliers, institutions, environment, local communities, banks, labor
unions.
Employees and Labor Unions
Florim has undertaken the following commitments in its relationships with its employees:
- to ensure equal opportunity, fair compensation, and professional development
- to recognize its human resources based on transparent, merit-based criteria
- to create safe work spaces and work processes
- to ensure transparency and clarity in the contractual conditions
- to ensure open communication and exchange within the company
Customers
In dealing with its customers, Florim is committed:
- to build a relationship of trust that provides stability to its interactions
- to ensure the reliability of its products and develop customer services
- to offer diversified products with high value added services
- to guarantee clarity in the contracts and in the billing process
Designers, architects and interior designers
In order to satisfy the requirements of designers Florim is committed to:
- offer solutions that are always technologically and aesthetically innovative
- establish and foster relationships with professional partners
- provide consultancy services and technical expertise from the project’s conception to the completion
of the work
- provide “turnkey” solutions
Community and Institutions
Florim’s commitments in its relationships with the community at large and local institutions include:
- guaranteeing dialogue, cooperation and transparency
- restoring value to the communities involved in the geographical areas where Florim does business
- contributing economically to the local sports and social initiatives for children and teens
Environment
Florim has undertaken the following commitments in its environmental management:
- to continuously improve the environmental performance of products and processes
- to research, develop, and use the most sustainable technologies
Suppliers
When selecting its suppliers Florim pays close attention to companies’ CSR practices. For this reason
Florim has asked suppliers to fill in a questionnaire which provides a score by which the vendor can then
be assessed.
PART TWO – REPORTING
In Brief
Economic profile
Finfloor consolidated
(in thousands of Euros)
2010
2011
2012
2013
2014
Net revenue
273,822
304,612
315,344
325,853
329,533
Gross margin (EBITDA)
41,835
53,265
59,608
72,986
84,395
Operating profit
20,434
30,213
35,717
50,996
58,508
Gross Cash Flow
40,064
47,170
52,710
68,312
83,274
Net profit
14,790
17,824
26,103
35,732
36,433
Net financial debt
(166,640)
(149,737)
(127,730)
(96,500)
(54,524)
Closing inventory
130,367
112,966
95,514
84,432
90,283
Net shareholders’ equity
144,181
167,202
186,905
218,847
276,916
30,874
39,408
32,572
48,780
41,584
Total investments
Environmental profile
2010
Waste products (t)
2011
2012
2013
2014
26,302
30,705
30,228
21,170
22,300
2,630
3,805
4,028
4,190
1,721
0.80
0.76
0.75
0.75
0.78
100%
100%
100%
100%
100%
Self-generated energy as compared to need
22%
56%
67%
68%
62%
Investments for environmental management
(€‘000)
2,426 €
9,867 €
13,617 €
2,493 €
1,995 €
Recycled third party waste (t)
Total water consumed (m3) / Finished product (t)
Recycled water percentage
Company profile
2010
Number of employees at December, 31
2011
2012
2013
2014
1,151
1,058
1,037
992
984
Number of training hours
11,309
9,175
14,690
9,124
9,056
Number of hours of training on
environment and safety issues
3,011.5
2,871
7,572
4,514
4,200
78
81
63
62
74
Number of workplace accidents
Environmental and social figures refer to Florim Italia and MaKer. For the same information in relation to Florim
USA, see the designated section
Economic responsibility
Comments on 2014 business data
2014 marks the sixth consecutive year of growth and improvement of all the fundamental indicators.
Against a modest growth in revenue, the net profit recorded rose from Euro 35.7 million to Euro 36.4
million and EBITDA (or Gross Operating Margin) from Euro 73 million to Euro 84 million with an effect of
25.6% on sales.
The continuous improvement observed in the last six years is a clear confirmation that the direction
taken by Florim Group is the right one; the main ingredients of this success are expecially the selection of
investments conceived with particular regard to cost factors and flexibility, the ability to offer high-quality
ceramic materials, professionalism and reliability at all levels and the search for excellence.
Once again, the positive economic data are flanked with a considerable improvement in balance sheet,
where, despite investments for Euro 41.6 million, the net financial debts declined from Euro 96.5 million
to Euro 54.5 million.
Investments
The largest part of the 41.6 million Euros invested in 2014 consists of the 25.1 million Euros for the
renovation of Maker s.r.l., the description of which is given in the Focus below. Further important
initiatives concerned the American plant of Florim USA where the second stage of investments, featuring
the installation of new pressing and sorting lines was completed, and where more investments in the
raw materials, kilns and sorting departments are undergoing in 2015. The IT systems department of
the group’s headquarters, at Via Canaletto, was strengthened with the installation of a very advanced
data storage system; furthermore, the work at the Florim Logistics center was completed along with
the launch of the integrated management between the vertical warehouse and service areas for the
preparation and shipping of material.
FOCUS - MaKer
The investments made in Maker are represented by the expansion of a facility that held the brand
new technology for the continuous production of up to 160x320 cm ceramic sheets, along with a
modern digital decoration machine and a new kiln.
Furthermore, investments have been carried out in the production of traditional porcelain tiles
through the installation of a PH 10000, new glazing lines and digital machines, as well as a latest
generation kiln and three sorting lines.
Investments in Maker will continue in 2015 to complete the part related to the processing the slabs
and the traditional products.
Value added
The economic part of the Report is comprised of two schedules which demonstrate:
1. the measurement of yearly Value Added (which measures the wealth produced by the company)
2. its distribution among the many key stakeholders.
Measurement of Value Added
This section of the Report aims to offer a snapshot of values of the economic effects produced by
company business. Therefore, the result is a representation of the wealth produced, centered on the
formation of Value Added, which is perceived as the ability to create resources to distribute to the
stakeholders interested in company activities.
The schedule shows the following levels:
• Gross Value Added (GVA), which is obtained from the difference between the production and the
intermediate costs of production:
- the total value of production is found by totaling the values of the proceeds obtained from the
ordinary activities of the company
- intermediate costs are the costs that do not represent remuneration of the internal stakeholders,
such as raw material consumption, costs designated for services, and other charges
• Global Gross Value Added which is the result of adding ancillary and extraordinary components to
the characteristic Gross Value Added:
- ancillary components (accessory charges and income) refer to wealth management and financial
assets
- extraordinary components (extraordinary charges and income) arise as a result of occasional
events that are unrelated to ordinary activity, for example, capital gains and losses, out of period
gains and losses.
Schedule of how the Value Added measurement was reached
(Values refer solely to the consolidated financial statements of Italian companies)
In thousands of Euros
Revenue from sales and services
Other revenue
Change in inventories of prod. and semi-finished goods
Total value of production
Raw materials costs
Change in raw materials inventories
Costs of services
2010
2011
2012
2013
2014
217,334
242,324
243,365
240,570
240,638
3,406
4,411
9,682
7,581
11,783
(6,494)
(11,169)
(14,529)
(5,542)
704
214,246
235,565
238,519
242,609
253,125
54,800
59,579
61,989
58,597
59,935
1,021
2,751
1,241
1,513
740
65,215
72,267
73,357
72,352
70,512
Costs of outsourced services
3,215
3,654
3,285
2,345
2,160
Other operating expenses
3,870
4,952
3,478
3,429
2,388
Intermediate costs of production
128,121
143,203
143,350
138,236
135,735
Characteristic Gross Value Added
86,125
92,362
95,169
104,373
117,390
3,718
(27)
302
815
1,330
(1,240)
(2,982)
1,364
(197)
(1,905)
2,478
(3,009)
1,666
619
(575)
88,604
89,353
96,835
104,992
116,815
Accessory charges and income
Extraordinary charges and income
Extraordinary and accessory components
Total Gross Value Added
Distribution of the Value Added
To be able to report on the wealth produced, a schedule is used to show its distribution among those that
have received benefit:
a.Employees and other associates of the company
Wages and salaries, social, pensions and insurance costs, TFR (severance pay), leaving indemnities
and other immaterial costs.
b.Company
Undistributed profits, provisions, amortization, depreciation and write downs.
c.Capital providers with explicit interest
Interest charges and other financial costs and charges arising from payables to parent and associated
companies, payables to banks and credit institutions, and payables related to other commitments.
d.Government
The economic benefit acquired by the government (in the form of direct taxation).
e.Stockholders
The total amount of dividends paid.
Schedule of how the Value Added was distributed
In thousands of Euros Employees and other associates of the
2010
%
%
2011
%
2012
%
2013
2014
%
56,257
64%
54,608
61%
54,607
56%
57,002
54%
56,985
49%
19,834
22%
20,997
24%
29,679
31%
32,160
31%
38,416
33%
Capital providers with explicit interest
6,578
7%
6,408
7%
5,612
6%
4,959
5%
5,313
4%
Government
3,940
5%
7,339
8%
6,937
7%
10,871
10%
14,001
12%
Stockholders
1,995
2%
0
0%
0
0%
0
0%
2,100
2%
company
Company
Total Gross Value Added
88,604 100%
Inside the new Florim Flagship Store in Milan (Foro Buonaparte 14)
89,353 100%
96,835 100%
104,992 100%
116,815 100%
Cersaie 2014 – “Our formula for passion” Event - featuring Piero Ferrari (Florim Gallery)
Cersaie 2014 – “Our formula for passion” event – featuring Massimo Bottura (Florim Gallery)
Cersaie 2014 – “Our formula for passion” event – featuring Philippe Daverio (Florim Gallery)
Environmental Responsibility
For years now Florim has followed a strategy of carefully managing its own operations and their impact
on the local environment. This page aims at summarizing the main operations carried out and the results
obtained.
FOCUS – “Green” numbers
16,000
square meters
of solar panels covering a surface of 30,000 square
meters
3
State-of-the-art kilns installed last year
1
Laboratory for the study of products of
contemporary design with particular attention
to the green content of materials
2
cogeneration plants
100%
is the recycling ratio of waste water
3
different types of product certification
2
Prestigious process certifications:
ISO 50001 (ENERGY) and ISO14001 (ENVIRONMENT)
CO2
4,823,883
Kg of non emitted CO2 since the solar panels
started working
1
marketing and communication department handles
digitalization of promotional tools
62%
is the share of self-generated electricity from the
total consumption
449
is the number of LED lamps installed in the
Mordano plant in 2014
34,155
recycled bottles in the device for boosting
recycling
Certifications
Florim’s environment and energy certifications consist of two types:
System certifications:
• UNI EN ISO 14001
Florim obtained the prestigious, wholly voluntary UNI EN ISO 14001 certification, issued by
TÜV. This certification attests to the company’s conformity to a set of standardized, international
procedures that aim to improve the company’s internal environmental management system.
Florim sought to obtain this recognition in order to reconcile quality with efficiency and
productivity, while respecting the environment and the local area where the company works.
• UNI EN ISO 50001
Thanks to a careful energy management policy and with the support of the recent investments
in the production area aimed at better energy efficiency, Florim is the first ceramics company in
the world to have obtained the ISO 50001 certification for the Energy Management System.
Product Certification:
• Ecolabel
Ecolabel (EC Regulation 66/2010) is a certification which is granted to
those products which, throughout their lifecycle, comply with ecological
and performance criteria set at a European level and regards: mining
raw materials, selecting suppliers, manufacturing processes, packaging,
use and disposal. These criteria are periodically revised and made more
stringent so as to foster continued improvement in the environmental
quality.
• Bureau Veritas – Recycled content
Many ceramic tile series bearing the Florim brand have earned certification from Bureau Veritas
for the high content of pre-consumption recycled material. These articles are fully eco-compatible
and can meet the environmental sustainability requirements imposed by many international
certifications.
• Membership LEED
(Leadership in Energy and Environmental Design)
In 2014 Florim registered again with the U.S. Green Building Council
(USGBC), the most important association of industries in the building sector
united for promoting the reduction of the negative impact of construction
on the environment. To enable real measurement and accurate monitoring
of the degree of sustainability achieved by a project, in 1999 the USGBC
developed certification for designing sustainable buildings known as the
LEED Green Building Rating System.
LEED is one of the most recognized names in the international building industry and its certification is
used in many international areas to verify and certify the sustainability of a building in its entirety, from the
design phase to its day to day management (this is not product certification). Florim materials, as part of
the system which constitutes the building, can help the building and the builder obtain LEED points in a
number of areas. All data concerning each individual collection are made transparent and are available
on the brand’s website.
• Greenguard
In 2014, Florim obtained the prestigious Greenguard certification on all its
products. Such environmental product certification, issued by the American UL
Environment authority, has the aim of reducing the volatile organic compounds
like ozone and carbon monoxide emitted by plants and materials used for
interiors furniture. UL Environment thus aims at protecting human health
through an air quality improvement and a reduction of people’s exposure to
chemical and polluting substances.
Florim has also obtained the GREENGUARD Gold Certification, which, thanks
to an even stricter emission limit, certifies that the use of a given product is
also acceptable in locations such as schools and healthcare structures.
Environmental management
The following numbers refer to the material stored in the warehouse as finished products to keep a constant
and coherent reference in time. 2014 saw significant production of mixtures available for sale, which have no
relevance to the report’s purposes, even though they constitute an important part of the water and energy
consumption.
Waste management
The waste produced, except for what is recycled within the production cycle (greenware scraps, dust
residues coming from filters, mud coming from treatment process and water purification), can be divided into:
-
-
-
-
non-dangerous recyclable waste, such as paper and cardboard, fired scraps, plastic, glass and
wood
non-dangerous, disposed-of waste, such as that resulting from cleaning with motor sweepers
dangerous recyclable waste, such as spent oil, batteries and monitors.
dangerous, disposed-of waste, such as spent lime.
Waste
2010
2011
2012
2013
2014
Total waste produced (t)
26,302
30,705
30,228
21,170
22,300
Non-dangerous, recyclable waste (%)
99.07%
99.04%
98.94%
98.22%
98.5%
Non-dangerous, disposed-of waste (%)
0.09%
0.17%
0.18%
0.42%
0.2%
Dangerous recyclable waste (%)
0.23%
0.05%
0.04%
0.07%
0.1%
Dangerous, disposed-of waste (%)
0.61%
0.74%
0.83%
1.3%
1.2%
Third party waste recycled within the
production process (t) (*)
2,630
3,805
4,028
4,190
1,721
(*) Besides recycling waste deriving from its own production cycle (not entered in the table because it is not
quantifiable), Florim also recycles third party waste.
Water resources
Environmental impact related to water drainage is completely absent, since water used in the production
cycle is completely reused. All other drainage points fully comply with legal requirements.
Water use
2010
2011
2012
2013
2014
Total water consumed (m3) / Finished product (t)
0.80
0.76
0.75
0.75
0.78
The above index represents total quantity of cubic meters of water used per ton of finished product.
The water used in the production process in Fiorano is drawn from private, company-owned wells, while
the water from the public supply is used only for civil purposes. Maker uses an industrial level water duct.
Packaging and covering
All the packaging containing Florim materials are obtained using recycled paper and parts of the covering
used to shelter the pallets which support the finished goods are made of recycled plastic.
Thanks to the recent installation of new packaging machines in all lines of the sorting department at Via
Canaletto, 1,700,000 square meters of cardboard were saved in 2014, equaling 36% of the consumption
using traditional packaging machines.
Eco-green, photovoltaic performance indicators of Florim – Florim headquarters (Fiorano Modenese – MO)
Energy management
In the ceramics industry, the energy necessary to operate the production systems is quite intensive and has
a direct and indirect impact on the local area and the environment.
The main indicator used to measure the energy performance of the systems is the specific total average
consumption of energy (TEJ) measured in GJ/t of product in stock. As you can see from the table below,
this use is given by the total heat consumption (NGJ) and electricity used (EEJ).
In this case, please refer to what was mentioned in the introduction to the environmental management
related to the production of mixtures intended for sale.
Parameter– Definition
Unit of
measurm.
2010
2011
2012
2013
2014
NGJ
Specific average consumption of natural
gas with reference to the total amount of
finished product sent to the warehouse.
GJ/t
5.24
5.70
5.57
5.71
5.76
EEJ
Specific average consumption of
electricity with reference to the total
amount of finished product sent to the
warehouse.
GJ/t
1.11
1.10
1.11
1.08
1.11
TEJ
Specific average consumption of total
energy with reference to the total
amount of finished product sent to the
warehouse
GJ/t
6.35
6.80
6.68
6.79
6.86
%
Self generated electricity as compared
to need
%
22
56
67
68
62
With the completion of the cogeneration turbines and the solar plant, the company has achieved
a level of facilities undoubtedly unique and a point of reference for the whole ceramics sector. Thanks
to all its efforts, Florim has been the first ceramics company to be awarded the prestigious ISO 50001
certification for energy management. The 16,000 square meter solar plant was recognized by GSE (Energy
Management Services) among the plants with the most innovative features and, from its commissioning (October 2011) up to December 2014, it produced the following results.
kWp
kWh produced
Kg of CO2 not emitted
2,700.21
9,084,525
4,823,883
Thanks to the investments made, the company was able to self-generating 62% of its total electricity
needs.
Polluting emissions
The industrial production facility releases greenhouse gases into the atmosphere, essentially made up of
carbon dioxide (CO2), whose main sources can be split into:
-
-
combustion, from the burning of fossil fuels (such as methane gas)
processing, caused by minerals contained in raw materials, from organic material contained in
the clay used in making the tiles, from the presence of organic additives in the paste.
In compliance with Directive 2003/87/EC (ETS - Emission Trading Scheme), in 2013 Florim began
reporting and certifying the CO2 emission quotas.
The Directive requires that every year companies certify the share of CO2 emitted during the previous
year and that, by comparing this data with the quotas allocated by the Ministry of the Environment, they
purchase any “missing” share from a special CO2 market.
Below are the data certified by Florim starting from effective date of the Directive.
CO2 emissions
2013
2014
102,728 t
103,462 t
CO2 emissions (t) / Finished product (t)
0.33
0.33
Emissions from the production cycle
2013
2014
Particulate material
2.23
1.30
Lead
0.00
0.00
Fluoride
0.14
0.18
CO2 emissions (t)
Florim vehicles
More than 45% (in increase compared to 41% in 2013) of the vehicles used within the company are
electric and do not directly emit greenhouse gases. All other vehicles have a catalytic converter.
The company’s car pool also includes a “Full Hybrid” vehicle which can also work in electric mode only,
with zero CO2 emission.
Event dedicated to women – Florim Gallery (Fioriano Modenese - MO)
Social Responsibility
Employees
The employees are the core of Florim and represent the characterizing component of it, constituting its
DNA. In 2009, the year when the great economic crisis began, Florim implemented several solutions for
supporting of employees’ earnings. Below is a summary of some of the activities carried out in 2014.
- Use of the Cassa Integrazione Guadagni Straordinaria in deroga (special supplemental salary
fund) and Employee Solidarity contracts
- An agreement with the Sassuolo Hospital under which Florim employees and their respective
families may benefit from favorable rates and reduced waiting times for specialist visits and
outpatient diagnosis, in the freelance professional system
- Other CSR actions:
• summer center for the employees’ children
• agreements with local nursery schools
• 65% discount on the purchase of Florim products for employees’ private houses.
Composition of the staff
(Florim, Finfloor and MaKer)
Position
Executive-level
Middle management
Administrative
employee
Production line
worker
Equivalent
Total
Year
2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014
Gender
Women
0
1
2
3
3
3
3
1
143 144 137 142
18
19
18
16
255 239 226 219
419
406
385
381
Men
22
19
18
21
23
27
21
24
119 125 127 132
63
63
64
68
412 397 376 358
639
631
607
603
Total
22
20
20
24
26
30
24
25
262 269 264 274
81
82
82
84
667 636 602 577 1,058 1,037 992
984
La tabellahave
sottolinea
Figures
been calculated using the number of staff employed in December.
This table highlights how female employees in Florim are gaining increasingly strategic positions in
internal management positions, a trend that the company is dedicated to encourage in coming years.
In 2014, 25 people with disabilities, including 18 men and 7 women, were registered in the company’s
staff.
The distribution between men and women, taking into consideration the responsibilities dictated by
the type of activity, reflecting the average of the industry. Considering clerks and middle management,
men earn an average 10% more than women for jobs of equal responsibility. Among line workers, the
difference is 7%. There are a total of 31 foreign employees in the company as of 31/12/2014: 26 in Florim
and 5 in Maker.
Incentives and bonuses
Since 1992, as the first company in the ceramics industry, Florim drew up an internal contract (which was
extremely innovative for its time) that included a variable annual bonus awarded to the workers in the industrial
area and that was related to a number of economic and quality indicators (EBITDA, first quality yield, waste, and
productivity).
Nearly all the employment contracts of Florim employees are also regulated by company agreements,
which supplement the National Collective Bargaining Agreement in the Ceramics industry. The areas being discussed with the employee and labor union representatives concern not only the
strictly economic part, but also the continuous improvements to safety and the quality of the work, and
the competitiveness and productivity of the company system (achieved through continuous professional
training operations).
Training
Florim believes that in-house training plays a key role in the company’s development, a critical opportunity
in these times of economic downturn and the best tool for the professional development of its human
resources. More than 9,000 training hours were provided in 2014 to 412 persons, with an average of 22
hours of training per employee.
The activated courses include new activities aimed at retraining the Mordano plant personnel. More than
141 employees were trained to use the new machines for the production of big ceramic slabs introduced
with the investments made (total 1,920 hours).
FOCUS – Master in Florim 3.0
Florim Master’s Degree returns after the success of the previous editions and reaches its third
edition in 2014. Internal instruction is included in the Corporate Social Responsibility activities
promoted by the company and has the aim of facilitating the encounter between young people
and the world of work by means of a well-structured orientation activity. The educational path
favors the acquisition of concepts related to corporate structure, territory and inter-disciplinary
topics.
12 young people attended the last edition of the Master’s Degree.Almost all of them graduated
in different Italian subjects and departments; they have been selected internally and integrated
in the corporate context: school lessons, training, project works and analysis areas lead the
educational path. The external and internal teachers have worked in tandem during the 26 weeks
scheduled for the program to teach the dynamics and the connections of corporate processes,
from product conception to market trading. The Master’s Degree included training and in-depth
analysis in all corporate areas: from Lab to Production, from Marketing to Sales, continuing to all
the administrative functions.
In all, the company employed 26 young people, equaling 80% of the participants in the last 3
editions of Master’s Degree. The initiative’s prestige is reinforced by the economic context in which
it is carried out, considering that Florim pays the students during the whole period. The project
arose from the company’s willingness to hire new talent; it addresses the difficulties of employment
of the young and it represents an excellent post-graduate orientation opportunity. The Master’s
Degree obtained the sponsorship of many important departments of Italian Universities: DICAM –
FISTEC – DIEF – ISIA – School of fine arts – IIS A. Volta.
Safety and health
Florim was the first Italian ceramic company to have attained the BS OHSAS (Occupational Health &
Safety Assessment Series) 18001 certification from TÜV, an international reference attesting the presence
of an internal management system oriented to health and safety in the workplace.
This important certificate announces the company’s attention and its constant
commitment to its employees. Every year, in addition to engineering controls and
maintenance operations on machines in the plant, the company organizes several
hours of safety training to raise awareness among employees and supervisors.
Specifically, in 2014, 4,160 hours were dedicated to safety training.
The slight increase in work-related injuries recorded in 2014 is mostly attributable to
behavioral mistakes (distractions) of the employees. 75% of injuries, initially required less than 8 days of
absence from work. No injuries are directly attributable to the technologies used in the company.
A new defibrillator was added in Florim Logistics, to the previous three that were already installed in the
company’s facilities. The BLSD refresher courses are continuously held for Florim employees trained in
first-aid operations.
Employee welfare
Summer Centers and Nursery Schools
In 2014, in order to support the employees’ families, Florim renewed the summer camp project by
extending it, as in previous year, to the workers at Maker also.
When schools were closed for their summer break the children of Florim employees took part in two
summer camps (Parishes of Spezzano and Mordano) and the participation fees for the children were
paid for by the company. A new agreement with an English-speaking summer center for children aged 3
to 13 was signed in 2014. Since 2013 the company has also concluded a number of discounts with local
nursery schools which now offer a number of spaces for employees’ children at a reduced fee.
Job sharing
In light of our ongoing promotion of Corporate Social Responsibility, Florim now offers job sharing for its
employees, which allows a healthier work-life balance.
Dedicated events
Among the several events organized in Florim Gallery in 2014, some were specially designed for Florim
employees. During the World Soccer Championship in June, for example, the games played by the Italian
team were displayed on the 50-square-meter ledwall and the space was open to employees, families and
friends with a cocktail offered by the company. Furthermore, on December 19th, took place the “100%
Christmas Party”, organized for Florim employees to celebrate a year of great efforts and satisfactions.
Whatch the video of Florim Christmas Party
The Spezzano Parish Summer Camp (Fiorano Modenese, MO)
Territory
This chapter will include a series of initiatives that Florim addresses to the territory where it originated and
where it has been working for more than 50 years.
Fondazione Ing. Giovanni Lucchese
Thirty years after the untimely death of Giovanni Lucchese – founder of what was then Floor Gres,
currently Florim – and in order to honor his memory, his family established the homonymous Foundation,
which funds entities and associations dedicated to support the poorest families in the district’s cities.The
Foundation also carries out many initiatives, such as the summer center for the employees’ children, the
Lucchese Prize and Florim health&training center described in the following focus.
FOCUS - Florim health&training center
The CSR principles are enhanced using a reference example that joins industrial culture and
healthcare in an original manner for the benefit of the community where Florim and Ospedale
di Sassuolo s.p.a. are based, the latter being a mixed public-private company running the key
healthcare facility in the Sassuolo district.
Florim health&training is the synthesis of this idea which materialized through an experimental
center promoting research, training and advanced medical simulation in the area.
The center
Located in the Florim headquarter and inaugurated on April 16, 2014, the center extends over a
550-square-meter area, equipped with a modular conference room that can accommodate up to
100 people and several rooms where seminars and classes can be held. The intelligent core of the
center lies in its sophisticated direction, where a wealth of technology allows controlling dummies
in every possible way to reproduce human functions. The advanced simulation instrument
is important to keep healthcare workers’ skills up-to-date, particularly for those dealing with
emergency situations, especially in pediatric and neonatal resuscitation.
Health meetings
The Center, designed as a common space open to everyone, also aims at becoming a reference point
to increase the culture of prevention in the population and their ability to perform first-aid maneuvers.
After Florim employees were given a survey concerning educational needs and preferences, a Scientific
Board of the Center - composed of the Sassuolo Hospital medical personnel - was appointed which,
in turn, prepared a bi-monthly educational plan that includes several events called “Health meetings”.
From its launch and up to the end of 2014, the Center hosted 4 meetings dealing with different topics
which have registered about 350 people: employees, their families and people not working for the
company.
American Heart Association
The American Heart Association (AHA) is the oldest and most authoritative voluntary American
organization (known on a global level) dedicated to the fight against cardiovascular diseases and
strokes. In the first few months of 2015, the AHA, via the Simaid International Training Center,
conferred to Florim salute&formazione the qualification of an Authorized Training Site in basic and
advanced cardiopulmonary resuscitation education to the health and education center.
Watch the video
Research Partnerships
In addition to the internal investments in research and development, Florim has focused on implementing
new partnerships and collaborations with Schools and Universities to promote cultural exchange between
the education and industrial sectors.
At Modena and Reggio Emilia University, to whom Florim supplied materials for the ventilated façade
of new Tecnopolo, it has been realized “Florim Laboratory”, which has been equipped with the new
FLORIMAGE sensitive flooring project: a perceptive and interactive surface capable of detecting presence
and movement. The innovative FLORIMAGE sensitive and floating pavement system is also the heart of
“Cubetto 0”, the prototype of a new home domotics solution that’s currently undergoing testing at the
Italcementi Research and Innovation Center.
FLORIMAGE was also installed in the Salento University Engineering Department and it is shortly
expected to be expanded and transferred to the MUST museum in Lecce. Partnerships developed in
2014 include Florim’s participation in some high-school, degree and post-degree courses such as the
City Planning lab of the Milan Politecnico, the IUAV in Venice, the University of Florence and the ITS in
Faenza. On a local level, Florim is committed to hosting several student internship working for 200-700
hours in different company areas.
“Politecnico di Milano”
Since the 2005/2006 school year Florim has been the official sponsor of numerous Vocational Training
Courses of POLI.Design, the Milan Polytechnic consortium that manages post-graduation master
qualifications. The sponsorship consists in scholarships assigned to students. The quality of the study
program, the curricula and a number of individual interviews are the criteria used to select the most
qualified candidates.
Since 2012, thanks to our long-standing collaboration with POLI.Design, Florim hosted various meetings
focusing on design in its Milan showroom which were dedicated to architects and designers of every
nationality. Specialized lecturers from POLI.Design and the Politecnico di Milano ran various free
workshops titled “Florim Design Experience”. These workshops were dedicated to developments in the
Interior Design sector and aimed to offer new viewpoints on design culture as well as new approaches for
the development of professional standards to designers most receptive and attentive to changes in the
market and the role of design. The Ho.Re.Ca Design meetings held at the end of November, which issued
course credits, were attended by more than 180 architects in the gorgeous setting of the Florim Gallery.
Lucchese Prize
The Lucchese Prize, at its twenty-seventh edition, was set up in the memory of Eng. Giovanni Lucchese,
father of Florim’s current President and consists in some scholarships that are recognized to students
from the Alessandro Volta State Technical Institute in Sassuolo, who graduated with the best high school
diploma scores. Organized this year by Florim in liaison with Bologna’s Società Ceramica Italiana and
held for the first time in the Florim Gallery, the award ceremony traditionally hosts a talk on current affairs
and has welcomed a large number of keynote speakers over the years to address an audience composed
of particularly attentive and receptive young people.
Watch the Lucchese Prize video
“Aziende modenesi per la RSI”
On September 30th, 2014 the “Aziende Modenesi per la RSI”, an autonomous,
open and inclusive association joining the companies of the Modena territory
that believe in the principles and values of Corporate social responsibility and of
which Florim is one of the founders, was established by means of a notary deed.
The members of Aziende Modenesi per la RSI have already prepared a program
of activities for 2015 and on December 5th they presented the main goals and
initiatives for the future, at the “The enterprise and its core: economy, society
and CSR” conference.
2014 Lucchese Prize – Florim Gallery (Fiorano Modenese – MO)
Quality system
Current ISO 9001 standards evolved from the definition that describes quality as the ability to satisfy
explicit or implicit needs via a product or a service. A Quality System implies constant improvement
of company processes in order to obtain products that always satisfy the client’s requirements. After
the 2014 audit, Florim obtained the renewal of its UNI EN ISO 9001: 2008 certification for the design,
manufacture and sale of ceramic tiles in all production areas.
OBJECTIVE
Refining the control of the
production process
Improvements in sales
performance and customer
satisfaction
Optimization of the line and of
the warehouses
Progressive clearing of service
related complaints, disputes
and controversies
Progressive improvement in
the professionalism of the
personnel
INDICATOR
2010
2011
2012
2013
2014
First grade yield (%)
91.6
92.1
92.4
94.3
94.2
Quality index (%)
86.8
87.3
88.3
90.5
90.3
Scrap (%)
5.3
5.3
4.4
4.1
4.2
Productivity (sq. m./hour)
11.5
13.7
13.6
13.2
12.6
Innovation index (%)
31.3
31.6
33.0
29.6
36.7
coverage (%)
82.5
82.0
79.5
71.4
81.4
Total portfolio to ship in a
month (%)
93.4
92.6
91.1
83.7
88.8
obsolete stock (%)
20.3
19.5
17.2
12.6
16.5
Rotation index (n)
1.08
1.25
1.29
1.48
1.64
square meters reported
disputed (%)
1.99
1.56
1.71
1.21
0.80
claims per number of
lines of the order (%)
1.06
1.24
1.00
1.13
1.08
Employees turnover (%)
0.7
1.7
1.5
2.3
0.4
Legend
First grade yield
Total order portfolio to ship in a month
Ratio between the square meters of first quality
products and the total square meters loaded in stock. Ratio between the square meters ready to ship in
thirty days and the square meters entered in the order.
Quality index
Obsolete stock
Ratio between the square meters of first quality
loaded in stock and total square meters pressed.
Ratio between the square meters of second grade
and discontinued products and total square meters
in stock.
Scrap
Rotation index
Ratio between square meters pressed and square
meters of product actually loaded in stock.
Ratio between square meters sold and square meters
instock.
Productivity
Square meters reported disputed
Ratio between the square meters of product actually
loaded in stock and the total hours worked in the
factory.
Ratio between the number of square meters reported
disputed and square meters sold.
Innovation index
Claims per number of order lines
Ratio between the square meters sold to a series
designed in the past three years and the total square
meters sold. With this system, Florim will see how
effective the design process is in relation to sales.
Ratio between the number of claims and the number
of order lines.
Coverage
Ratio between the square meters of product ready to
ship and square meters entered in the order.
Employees turnover
Percentage ratio between the number of employees
leaving the company who were later replaced and the
staff at the beginning of the year.
Quality, environment, safety and energy policies
System management guidelines
When implementing its System, Florim fulfills the following commitments:
•
respect for the statutory legislative framework and the applicable regulations, with special attention
devoted to problems related to safety, the environment and energy, and additional requirements
voluntarily adopted and applicable to the organization
•
customer orientation, this being an essential corporate resource, by identifying his/her needs and
the degree of satisfaction
•
orientation toward the protection of the health and safety of all the persons present in the company’s
workplaces of pertinence to the company
•
Orientation towards the protection of public health through respect for the environment and
continuous improvement of energy performance in the socioeconomic context in which Florim
operates. This context concerns the activity of production and sale of ceramic tiles. Suppliers,
dealing with Florim, are required to share its approach to quality, environment, safety and energy
use.
•
definition of measurable goals
•
attainment of the defined quality levels with minimization of costs, to be achieved by reducing
manufacturing rejects and optimizing the production process
•
reduction of the number, duration and severity of accident events in production sites
•
management of workplace hygiene in order to prevent accidents and occupational illnesses
•
optimization of the use of natural resources
•
optimization of energy efficiency by designing and purchasing energy-efficient products and
services
•
continuous improvement as a permanent corporate goal
•
accountability and involvement of all levels of the organization in order to make all company
processes increasingly efficacious and efficient
•
creation of the necessary conditions to promote the maximum expression of ideas and proposals
for improvement in all areas of the company
•
development of training activities for improvement of the professional skills present in individual
company functions and arrival at full awareness of how each single company function impacts on
the environment, health and safety, and energy efficiency
•
measurement and checking of the efficacy of the quality, environment, safety and energy system
by means of audits and management reviews and revision of the system if deficiencies or
inefficiencies are identified
•
adoption of organizational, commercial, design and manufacturing methods that allow punctual
identification of market requirements and reduction of time to market, plus activities that are
constantly focused on protection of the environment, worker health and safety and energy
efficiency.
•
Florim is committed to respecting the safety requirements of the international logistics chain by
complying with the AEO standards and to inform its commercial partners concerning this topic.
Shop windows of the new Flagship Florim Store in Milan (Foro Buonaparte 14)
PART THREE – OUR COMMITMENTS
The promises we kept
In last year’s Report we committed to reaching the following objectives in 2014:
Objective
Result
Economic Responsibility
Launching the vertical warehouse and
integrated logistics service area
Activating an investment plan for the
Mordano plant
Moving the Milan Flagship Store
Open a new location in Moscow with
exhibition areas and offices
Creating a Florim presence in Malpensa
R
R
R
R
R
launched
activated
moved in April 2015
inaugurated
created
Implementing the best technologies in order
to reduce the environmental effects caused
by the Mordano plant
R
Removing eternit from the via Canaletto
plant
R
R
R
Partially removing the cement-asbestos
roofing at the Mordano plant
Moving the city recycling area
implemented
partially removed
removed
moved and inaugurated
Ensure jobs to employees of the Mordano
plant thanks to investments in upgrading
the production plant
R
done
Inaugurate the Florim salute&formazione
(health&education) center, a result of the
collaboration between Florim and the
Hospital of Sassuolo
R
inaugurated
Continuing the activities promoted by the
Fondazione Ing. Giovanni Lucchese
Launching the third edition of the Florim
Master’s Degree
Purchase a new defibrillator for the vertical
warehouse
R
R
R
done
finished
purchased
Objectives we want to reach
We aim to reach the following objectives in 2015:
Objective
Economic Responsibility
•• Inaugurating a new Flagship Store in New York
•• Continuing with the investment plan launched in 2014 in the Maker plant in Mordano
•• Investing in a new main entrance in order to facilitate access to the main Fiorano headquarter
•• Completing the reinforcing operations of the buildings for anti-seismic upgrades
•• Continuing with the investments in Florim USA
•• Attaining the AEO customs certification
•• Renewing the environmental and energy certifications
 Paying meticulous attention to the environmental aspects of the Maker renovation.
In particular, reducing energy consumption for the production of compressed air and
maximizing the recycling of rain water
 Starting a project for the implementation of LED lamps in via Canaletto plant
•• Removal of remaining Eternit roofs at Via Canaletto plant
•• Continuing with “health meetings” oriented toward cooperation with the Sassuolo Hospital
•• Giving space for new social meetings at the Florim Gallery
•• Launching the fourth edition of the Master in Florim degree
•• Activating new agreements in favor of Florim employees and their families
•• Designing a new configuration for the Maker locker room with the aim of building them by the
end of the year.
PART FOUR – FLORIM USA
Profile and Economic Responsibility
Florim USA with headquarter in Clarksville, Tennessee, and its subsidiary Florim Solutions based in
Atlanta, have been a part of the Florim Group since 2000.
The plant of Florim USA is among the largest and most technologically advanced in the USA and produces
ceramic material and gres porcelain tiles for residential market and projects in North America.
With the strategy implemented in recent years and the substantial investments made, Florim USA aims
to become a company of excellence with one of the most technologically advanced plants in the world.
Also in 2014, about 13 million dollars were invested for installing a new press with related glazing line and
two sorting lines, and several operations have been completed in the purification sector.
Many other investments are envisaged during 2015, aimed at the completion of the restructuring of the
raw material preparation, kilns and sorting lines departments.
Florim at Coverings 2014 – Overall Best in Show Award
Florim USA advocates the Florim Environmental Policy and is committed to the following objectives:
-
decrease energy consumption during the production process
-
improve the waste management process emphasizing recovery and reuse
-
introduce new, more eco-efficient technologies
-
implement integrated management systems
The United States factory has adopted an approach which reduces the environmental impact during the
various stages of the lifecycle of products using the best techniques available.
Environmental Initiatives and awards
Florim USA has earned the Clarksville Montgomery County Green Certification (CMCGC). CMCGC is
a program designed to help companies learn and implement best practices in the area of environmental
stewardship to sustain the local community’s resources through a series of free workshops taught by
environmental specialists.
The “green” company certification was awarded to Florim USA thanks to a number of initiatives. Chief of among them was the installation of a rain water collection system that uses otherwise wasted
water for production processes.
The company also issued reusable cups to their employees, eliminating wasted plastic water bottles.
Environmental management system and
eco-compatible products
Florim USA’s products help builders meet the requirements for sustainable buildings defined by the
United States Green Building Council (USGBC) through the LEED Green Building Rating System.
This protocol evaluates and certifies the environmental sustainability of a building as a unit, from its
design to its day to day management.
More specifically, many of the Florim USA’s product lines contain a significant percentage of recycled
material (40% or more).
This feature contributes to an increase in the LEED score in the projects where these tiles are used.
In 2014 Florim USA, along with other North American tile manufacturers and the Tile Council of North
America, developed a type III Environmental Product Declaration certified under the ISO 14025 standard.
This life cycle analysis for ceramic tile also qualifies Florim USA’s products for LEED points under the new
LEED v4 protocol.
Environmental performance indicators – summary
Below are the main environmental indicators related to the impact and performance of Florim USA during
2014
Material recycling
Pre-consumer
The recycled material process allows Florim USA to minimize environmental impact by reusing up to 45%
of material that would otherwise be wasted or end up in landfills.
• Cardboard recycling: approximately 121 tons of discarded cardboard was recycled.
•
Pallet recycling: 17 trucks loads of discarded pallets were recycled.
Post-consumer
Recycling material “Cradle to Cradle” is a process used to recycle all waste material collected throughout
Montgomery County.
In 2014 Florim USA used approximately 178 tons of recycled glass during the manufacturing of its
products.
A baler was installed during 2014 which enables the warehouse and factory to recycle shrink wrap plastic
and plastic containers.
Disposal and reuse of water
Water used during the production process is recycled continually to minimize environmental impact.
Water drawn from the municipal water network:
Water comsumed
(Gallons)
2010
17,916,000
2011
15,194,000
2012
18,143,000
2013
18,754,000
2014
21,617,500
Energy consumption
Gas (cubic feet)
Electricity (KwH)
2010
2011
2012
2013
2014
638,436,900 677,725,000 783,909,800 837,199,500 922,260,500
42,134,400
41,280,624
42,870,584
44,942,151
49,880,784
Emissions
Emission figures are consistent with 2012 and 2013 staying well below the prescribed standard:
TSP (Total Suspended Particulates) – 95 tons per year
SO2 (Sulphur dioxide) – 106 tons per year
VOC (Volatile Organic Compounds) – 80 tons per year
NOX (Nitrogen oxide) – 97 tons/year
Employees
The Florim USA workforce is represented by 313 active employees at the production site and the Outlet
Store in Clarksville, and the logistical hub in Atlanta. Of the 313 active employees, 244 are factory
workers and 69 are employees, 21 of wich are Italian Nationals working in the United States.
Florim USA offers a number of benefits to full time employees:
• Health and Dental insurance
• Vision insurance
• Life insurance for employees and optionally for families
• Support for temporary and permanent disabilities
• Employee retirement plan
Equal opportunity
Florim USA provides equal opportunity in all employment practices to all qualified employees and
applicants regardless the race, color, religion, gender, national origin, age, disability, military or any other
category protected by federal, state or local laws.
Health and safety
Florim USA has appointed an internal safety supervisor and established a committee for health and
safety.
This resulted in the reduction of injuries to less than half the number from 2012. The money saved on
insurance costs was reinvested in the Factory’s safety measures and on additional safety training.
Injuties
Occupational Accidents
2010
2011
2012
2013
2014
51
31
50
41
22
The Employee Assistance Program (EAP) also offers support to employees and their families in the event
of psychological difficulty, or other problems that can have a negative impact on their quality of life. Florim
USA fully supports the costs of the program.
Training
All Florim USA employees on the average are involved in 24 hours of training. The courses planned for
2014 involve a number of areas including:
• training in use the new technologies applied on the machines in the factory
• forklift safety and proper forklift driving training
• safety Training to including but not limited to: - confined Spaces
- lock out/Tag out
- safe Lifting
All new hires go through specific per-department and general safety training.
Florim USA offered its employees a tuition assistance plan whereby the company pays the cost of
post-high school education. The education and training program for the plant staff also includes several stages of training in Florim
Ceramiche s.p.a in Italy, where they have the chance to develop their skills with the new technologies
there installed. Throughout 2015, Floirm USA will continue to provide a free e-learning course on its
website for architects, engineers and contractors (AEC) to improve their knowledge of sustainable gres
porcelain tiles.
Territory
Through 2014, Florim USA has continued to provide its support to a number of initiatives in its local area.
Some of the main initiatives include:
•
Three scholarships awarded to students of Chemistry, IT and Commerce at Austin Peay State
University (APSU) in Clarksville, in memory of Giovanni Lucchese
•
Florim USA staff participation in the Montgomery County Green Certification Program aimed to
help companies learn and implement best practices in regards to safeguarding the environment
and environmental resources protection.
Several donations:
•
•
Donation to APSU, on behalf of employees, of gently used books for children and young people
Donation to Community Cares, the national organization which promotes acceptance and
inclusion of people with Down Syndrome
•
Donation to the Aspire Clarksville Foundation, an organization which supports the ongoing
improvement of the economy and social conditions of the Clarksville community
•
Donation to the Alzheimer’s Association, a voluntary non-profit organization whose objectives are
to cure, support and carry out research in the field of Alzheimer’s disease.
Community Outreach:
•
Participation in the United Way Drive initiative, to support local non-profit organizations which
provide economic assistance and psychological support to persons in difficulty
•
•
•
Support for the collection of food for the Salvation Army
Contribution to the American Lung Association
Contribution to Cheer for a Cure, an organization which supports families whose members are
ill with cancer.
Florim stand at Coverings 2014 – Overall Best in Show award 2014 Employee of the Year Award presented to John Kimbrough
Quality system
Florim USA works under a Quality System certified to UNI EN ISO 9001 standards.
Below are some of the figures in brief:
OBJECTIVE
Refining the control of the
production process
INDICATOR
2010
2011
2012
2013
2014
First grade yield (%)
93.5
94.1
93.2
91.7
94.0
Quality index (%)
85.4
86.6
88.3
85.7
89.3
Scrap (%)
8.0
7.0
5.6
6.5
4.8
Legenda
First grade yield
Ratio between the square meters of first quality products and the total square meters loaded in stock.
Quality index
Ratio between the square meters of first quality loaded in stock and pressed square meters.
Quality index
Ratio between square meters pressed and square meters of product actually loaded in stock.
Other activities
Florim USA and trade shows
Florim USA started supporting the National Tile Contractor Association’s (NTCA) Five-Star Contractors
in 2014. The NTCA is a nonprofit trade association dedicated to the professional installation of ceramic tile and
natural stone, widely recognized as the largest and most respected tile contractor’s association in the
world. Florim USA and trade shows
Florim USA participated in several shows in 2014 (Coverings, HD expo, Neocon, ASLA). At Coverings
2014, Florim was awarded for its unique booth design, inviting atmosphere and spectacular new product
offering. Florim USA also exhibited its products range at NEOCON from 9th to 11th June. The participation
of FLORIM USA highlights the objective of the company to increase business and relationships with
designers. The fair is in fact, North America’s largest design exhibition and conference for commercial
interiors, annually attended by over 40,000 architecture and design professionals. Florim USA (Clarksville, Tennessee)
GRI International Sustainability Indicators
The information below illustrates the correspondence between the Florim 2014 annual report (Italian section) and the
international GRI guidelines, referring to the section of this document where it is possible to obtain more information
on the topic.
Inclusion of at least 10
performance indicators,
including at least one
indicator for each of the
following categories:social,
economic and environmental
Information on the
management procedure
for each indicator
category
Inclusion of at least 20
performance indicators, including
at least one indicator for each
of the following categories:
economic, environmental, human
rights, work, society, product
responsibility.
OUTPUT
B+
A
A+
Same requirements as
those for Level B
Information on the
management procedure
for each indicator
category
Inclusion of every G3
Core indicator and every
supplementary field indicator
considering the materiality
criterion, and including the
indicator or explaining the reason
for its omission.
GRI indicators
Externally verified balance sheet
Not required
B
Inclusion of all criteria
listed for Level C plus:
1.2
3.9, 3.13
4.5 - 4.13, 4.16 - 4.17
G3
Performance
Indicators and
Supplementary
Field Additions
OUTPUT
Information
on the G3
management
procedures
OUTPUT
Standard information
Information on
the G3 Profile
C+
Inclusion of:
1.1
2.1 - 2.10
3.1 - 3.8, 3.10 - 3.12
4.1 - 4.4, 4.14 - 4.15
C
Application levels report
Page
1. Strategy and Analysis
1.1 Statement from the most senior decision-maker of the organization
7
2. Organization Profile
2.1 Name of the organization
4
2.2 Major brands, products and/or services
11
2.3 Operational structure of the organization
11
2.4 Location of organization’s headquarters
11
2.5 Number and name of Countries where the organization operates
11
2.6 Nature of ownership and legal form
16
2.7 Markets served
11
2.8 Scale of the organization
10, 18
2.9 Significant changes regarding size, structure or ownership
10, 16
2.10 Awards/prizes received during the reporting period
12
3. Reporting parameters
3.1 Reporting period for information provided
8
3.2 Date of issue of sustainability report
4
3.3 Reporting cycle
8
3.4 Contacts and useful addresses for requesting information
48
3.5 Process for determining the report contents
8
3.6 Boundary of the report
8
3.8 Information on joint ventures, subsidiaries, leased facilities, outsourced or other operations
8
3.9 Data measurement techniques and the bases of calculations
8
3.10 Explanation of the effects of any modification in the information entered in the previous reports
8
3.11 Significant changes in the goal, boundary or measurement methods applied in the report
8
3.12 Table identifying the report contents
46
GRI indicators
Page
4. Governance, commitments, stakeholder involvement
4.1 Governance structure of the organization
16
4.2 Indicate whether the chair of the highest governance body is also an executive officer
16
4.3 For organizations that have a unitary board structure, state the number of members that are
independent and/or non-executive
16
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the
highest governance body
15
4.14 List of stakeholder groups engaged by the organization
17
4.15 Basis for identification and selection of key stakeholders
17
Economic performance indicators
EC1 Direct economic value generated and distributed
18-21
Environmental performance indicators
EN2 Percentage of materials used which derive from recycled materials
18, 25
EN3 Direct energy consumption by primary energy source
18, 26
EN4 Indirect energy consumption by primary source
18, 27
EN5 Energy saved due to conservation and efficiency improvements
26
EN6 Initiatives to provide energy-efficient or renewable energy-based products and services
23, 33
EN7 Initiatives to reduce indirect energy consumption and the reduction levels achieved
23, 25, 26
EN8 Total water withdrawal by source
25
EN10 Percentage and volume of water recycled and reused
18, 25
EN16 Total direct and indirect greenhouse gas emissions by weight
27
EN17 Other indirect greenhouse gas emissions
27
EN18 Initiatives to reduce greenhouse gas emissions and relevant results
23, 27
EN20 NOx, SOx and other emissions into the air
23, 27
EN21 Total water discharge by quality and destination
25
EN22 Total weight of waste by type and disposal method
25
EN23 Total number and volume of significant spills
25
EN26 Initiatives to mitigate environmental impacts of products
24, 25
Social performance indicators
LA1 Total workforce by employment type
29
LA7 Rates of accidents at work
18
LA8 Education, training, counseling, prevention and risk-control programs
30
LA10 Average number of training hours per year per employee
30
LA13 Composition of the company’s governance bodies and workforce by gender, age etc.
16, 29
Your assessment
We kindly ask for few minutes of your time to give us your assessment and possible suggestions so as to improve the
future editions of our Sustainability Report.
This year the forms can be filled in directly online (saving paper and time) by following this link:
http://www.florim.it/en/evaluation-sustainability-report/
For more information the communication department available at: [email protected]
Florim headquarter (Fiorano Modenese – MO)
Architectural meeting Florim4architecure - (May 2014)
FIFA World Cup for employees and families - (June-July 2014)
Presentation of Modena Volley Team - (October 2014)
XVII Regional Cardiology Congress – (November 2014)
Meeting about health, food and nutrition - (December 2014)
100% Christmas Party - Christmas party for Florim employees - (December 2014)
Florim Ceramiche s.p.a
Via Canaletto, 24 - 41042 Fiorano Modenese (MO)
Tel. +39 0536 840111
www.florim.it/en

Sustainability and Social Responsibility Report 2014

Transcription

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