jetking infotrain

JETKING INFOTRAIN
LEADING EDUCATIONAL INSTITUTE
STREAMLINES ADMINISTRATION
PROCESSES WITH SAP
QUICK FACTS
“We were impressed with the maturity
of SAP Business One as well as SAP’s
reputation for excellent customer
support and its significant presence
in India.”
Suresh G. Bharwani, Chairman and Managing
Director, Jetking Infotrain Ltd.
Company
• Name: Jetking Infotrain Ltd.
• Headquarters: Mumbai, India
• Industry: Higher education and research
• Products and services: Computer
hardware and network training
• Revenue: US$31.5 million
• Employees: 300
• Web site: www.jetkinginfotrain.com
• Implementation partner: CitiXsys
Technologies Limited
Challenges and Opportunities
• Increase sales and enrollments with
instant access to leads
• Eliminate time and costs for manually
tracking and administering student data
• Improve information sharing between
geographically dispersed learning centers
• Gain tighter control over financial data to
ensure on-time tuition payments
Objectives
• Unify all student profiles and financial
information in one database
• Enable real-time access to leads to
increase prospect conversion rates
• Streamline tracking and reporting via
role-based access in all training centers
• Provide consolidated financial reporting
SAP® Solution and Services
SAP® Business One application
Implementation Highlights
• Phased rollout across geographically
dispersed learning centers
• Implementation in 5 months
• Quickly accomplished customizations to
meet business needs
Why SAP
• Complete enterprise resource planning
solution appropriate for requirements and
size of company
• Maturity of SAP Business One application
• Potential for rapid implementation
• SAP reputation for excellent customer
support and significant presence in India
Benefits
• Higher lead conversion rates with real-time
data access
• Tighter control over budgets with detailed
insight into financial data
• Improved communication between geographically dispersed business units
• Increased staff productivity and efficiency
with automated processes
• Enhanced visibility of student inquiries and
control over admission
Existing Environment
Tally 9 accounting software
SAP Customer Success Story
Higher Education and Research
Jetking Infotrain Ltd. faced the challenge of growing its student enrollment while efficiently managing a large, geographically dispersed
organization with over 100 training centers, 300 employees, 2,500
associated faculty members, and more than 30,000 students at any
point in time.
SAP delivered the ideal solution to help
Jetking convert prospects into students
and efficiently administer its education
and finance programs for thousands of
students across India. Using the SAP®
Business One application, Jetking can
now capitalize on leads more effectively, while real-time access to complete
student and financial information combined with consolidated reporting has
eliminated inefficient manual administration processes.
Growth Requires Greater Control
over Data
Starting as a small electronics company in the late 1940s, Jetking has grown
into India’s premier educational institution for training in computer hardware
and networks. Through its network of
training centers, more than 200,000
professionals have been educated in
subjects ranging from basic electronics
and computer usage to advanced
courses in wireless network administration, firewalls, Linux, and more. An ISO
9000–certified company, Jetking has
an impressive record of placing its students in major companies such as IBM,
Hewlett-Packard, Reliance, Samsung,
and Tata.
Administering Jetking’s far-flung network required extensive manual effort.
Regional centers captured data using
tools such as Microsoft Excel, which
served as the basis for gathering information about prospects, current students, class enrollments, tuition payment plans, and schedules. These
spreadsheets were then shared among
the branches and with the Jetking head
office in Mumbai.
“We lacked timely access to the information we needed, and it was often
fragmented and incomplete, making it
difficult for us to efficiently manage our
learning and financial programs or communicate with our regional centers,”
says Devender Pal Gulati, assistant
manager of accounts at Jetking’s regional office in Delhi. The extensive
manual workload and lack of real-time
data was particularly noticeable when
following up on leads generated
through the company’s Web site –
Jetking counselors could not immediately capitalize on the opportunity to
convert prospects to students.
In addition, without consolidated reporting, Jetking could not easily administer
and track student progress or payment
programs. Jetking needed much higher
visibility into which courses each student was taking, which students were
about to graduate, and how many tuition installments had been paid or not.
Often, duplicate records existed, requiring two to three reports to be generated to gain a complete profile of each
student.
Jetking decided to launch an initiative
to create a real-time single access
point to all organizational data. Gulati
explains the company’s business goals:
“We needed to manage a wide range
of information, including leads generated through the Web site, student
profile data, courses, and tuition payments. We were sure that a single
source for information would enable
us to gain better control over regional
offices and training centers, our inquiries and admissions processes, and
our student installment and fee plan.”
SAP Offers the Right ERP Solution
for Jetking’s Needs
Jetking’s requirements called for an
enterprise resource planning (ERP)
solution that would unify all student and
financial data and provide consolidated
reporting. With this solution, the company would gain a single point of access to all organizational data so that
it could centrally manage student relationships, finance, sales, and other
processes.
However, while needing a broad range
of ERP capabilities, Jetking did not
want to engage in a massive or longterm implementation. Through research, Jetking identified SAP and
its SAP Business One application as
the best fit for its requirements and
size. SAP Business One provides
easy-to-use business management
software specifically for small busi-
“With SAP Business One, we have gained the ability to properly analyze
leads, and we are now in a position to identify future business as well as
know precisely how much revenue has to be received from our students.
This has enabled us to run our business more efficiently and capitalize
on revenue opportunities we once missed.”
Subhash Chander Gupta, Manager of Accounts, Delhi Regional Office, Jetking Infotrain Ltd.
nesses. “We were impressed with the
maturity of SAP Business One as well
as SAP’s reputation for excellent customer support and its significant presence in India,” Suresh G. Bharwani,
chairman and managing director of
Jetking, cites as the main reasons for
selecting SAP. Jetking also recognized
that SAP is a stable company with a
strong continuous improvement program that delivers ongoing enhancements to its software.
SAP Business One enables companies
to manage business functions across
sales, distribution, and financials with
a single integrated system that offers
ners and customers worldwide. In its
engagements, CitiXsys works closely
with SAP to implement SAP Business
One.
The implementation at Jetking began
with the regional office in New Delhi.
As part of the deployment, SAP and
CitiXsys worked with Jetking to quickly
customize SAP Business One in order
to capture leads from the Web site and
manage student installment payments.
The deployment was completed in just
five months. The rollout continued
across the regional centers in Calcutta,
Bangalore, Secunderabad, and the
head office in Mumbai. “The implemen-
“Our employees are pleased that they now have a single window into the entire
organization’s data, knowledge, and resources – with complete access and
control. As a result, our manual workload has come down drastically.”
Subhash Chander Gupta, Manager of Accounts, Delhi Regional Office, Jetking Infotrain Ltd.
a complete, real-time view of the business. The application provided many
of the features that Jetking was looking
for in an ERP solution. “We really appreciated the fact that SAP Business
One is easy to customize. Combined
with its reporting and drill-down capabilities, we knew it was the right choice
for us,” Gulati says.
tation went very smoothly, with strong
engagement between the project team
and the end users. Most notable was
the professionalism of the project
team, with documentation prepared for
all phases,” Gulati says.
As part of its selection process, Jetking chose CitiXsys Technologies Limited, which is the largest services partner for SAP Business One globally.
A gold-level SAP channel partner,
CitiXsys provides planning, deployment, customization, integration services, and help desk support to SAP part-
The real-time data access and detailed
reporting have yielded multiple benefits. Counselors can now track leads
through SAP Business One and immediately follow up with prospects via
e-mail and telephone. The data from all
business units is fully integrated, leading to greater transparency, efficiency,
Greater Control, Higher Efficiency,
and Happier Employees
and improved communication between
staff members. Because all personal,
class, and financial data can be generated in a single report, reporting is
more accurate and timely and eliminates the need to create multiple reports for each student. In addition, the
reporting drill-down capability has given
managers tighter control over budgets.
“With SAP Business One, we have
gained the ability to properly analyze
leads, and we are now in a position to
identify future business as well as
know precisely how much revenue has
to be received from our students. This
has enabled us to run our business
more efficiently and capitalize on revenue opportunities we once missed,”
says Subhash Chander Gupta, manager of accounts in the Delhi regional
office.
The reaction from the Jetking staff to
the SAP Business One implementation
has been nothing but positive. “Our
employees are pleased that they now
have a single window into the entire
organization’s data, knowledge, and
resources – with complete access and
control. As a result, our manual workload has come down drastically,” Gupta
notes.
Since the implementation, SAP Business One has proved a valuable tool
with which Jetking supports its particular business needs, and the company is
planning to deploy additional functionality in the future. “We consider SAP
Business One to be a future-proof
foundation that will help us continuously improve Jetking’s operations,”
concludes Gulati.
www.sap.com /contactsap
50 xxx
092xxx
824(YY/MM)
(08/12)
©20YY by
©2008
by SAP
SAP AG.
AG.
All rights reserved. SAP, R/3, xApps, xApp, SAP NetWeaver, Duet,
PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP
products and services mentioned herein as well as their respective
logos are trademarks or registered trademarks of SAP AG in
Germany and in several other countries all over the world.
Business Objects and the Business Objects logo, BusinessObjects,
Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and
other Business Objects products and services mentioned herein as
well as their respective logos are trademarks or registered trademarks
of Business Objects S.A. in the United States and in several other
countries all over the world. Business Objects is an SAP company.
All other product and service names mentioned are the trademarks
of their respective companies. Data contained in this document
serves informational purposes only. National product specifications
may vary.
These materials are subject to change without notice. These materials
are provided by SAP AG and its affiliated companies (“SAP Group”)
for informational purposes only, without representation or warranty of
any kind, and SAP Group shall not be liable for errors or omissions with
respect to the materials. The only warranties for SAP Group products
and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.