XSport Fitness Strengthens Member Services

CASE STUDY
DRAFT
RETAIL
XSport Fitness Strengthens Member Services
With Samsung Cloud Displays
XSport Fitness is one of America’s fastest growing fitness chains, providing its 240,000 members with state-of-the-art equipment,
personal trainers, educational programs, and spa services. XSport Fitness has over 30 retail locations in New York, Chicago, and
Washington D.C. with plans to continue its rapid growth.
Profile
Country: United States
Sector: Retail
Founded: 1997
Challenge
Deliver agile and low-cost
computing to employees and
members
Solution
Challenges of Managing Bulky PCs
Each XSport Fitness club used to have 25-30 PCs for their sales registers, member check-in,
Internet café, personal training, and membership management. Due to security concerns, the
PCs were back-racked in the computer room with KVM (keyboard, video, mouse) extenders to
the work area. Purchasing PCs, monitors and KVM extenders was expensive and managing
them was challenging because the locations were hundreds of miles apart.
“We needed a better way to manage our end-client infrastructure and researched Samsung
Cloud displays with the Teradici zero-client processors,” says Mr. Judah Sameth, IT Director.
Slimming Down with Samsung Cloud Displays
Samsung Cloud displays are a whole new class of integrated monitors specially designed for
desktop virtualization and cloud computing. They have the thin/zero client technology built
right into the monitor, so there is no need for a separate PC or thin/zero-client – just the Cloud
display. With Cloud displays, employees can log in from any Cloud display and access their
authorized applications and data files from a slim, clutter-free and energy-efficient monitor.
“We tested them extensively with our software applications, POS scanner and camera – and
it all worked perfectly,” says Mr. Judah Sameth. XSport first deployed the Samsung Cloud
displays in the Internet cafés. Now, each club’s café has eight Samsung Cloud displays that
are directly connected to servers in the corporate data center and managed centrally. “We
strive to provide a premium member experience and the Samsung Cloud’s sleek, clutterfree design and performance match up to the XSport Fitness brand promise,” says Mr. Dan
Morrissey, Chief Operating Officer.
•SyncMaster Cloud displays
(Models NC190 & NC240)
•Connected to VMware vSphere™
desktop virtualization platform
Impact
•80% Less electricity use
•62% Fewer service calls
•38% Lower acquisition cost
•83% Faster deployment
•5 Minute remote recovery
DRAFT
CASE STUDY
RETAIL
In addition to the cafés, all new retail locations are now designed and outfitted with Samsung
Cloud displays. “It is so much easier to deploy the Cloud displays compared to traditional
desktop PCs,” says Mr. Sameth, “and the Cloud displays never break – we have yet to replace
one in two years.”
Cloud Displays - Xtremely Fit for Duty
XSport Fitness is a measurements-driven organization with detailed performance data on
its end-client infrastructure. XSport compared clubs outfitted with traditional PCs to those
outfitted with Samsung Cloud displays, and the results are compelling:
80% Less Electricity Use
62% Fewer Service Calls
Service Calls Per Location
3.0 kWh
44.0
0.6 kWh
PC outfitted
clubs
16.7
Cloud outfitted
clubs
38% Lower Purchase Cost
PC, Monitor, KVM
Q4 2008
(pre-Cloud)
Dan Morrissey
Chief Operating Officer
83% Faster Deployment
$1,600
$$$$$$$$$$$$$$$$
Cloud, VDI
Q4 2011
(with Cloud/VDI)
“Samsung Cloud’s
sleek, clutterfree design and
performance match
up to the XSport
Fitness brand
promise.”
60
minutes
10
minutes
PC +
monitor
Samsung
Cloud
$1,000
$$$$$$$$$$
Source: XSport Fitness analysis
Samsung Cloud displays have enabled XSport to reallocate the IT budget surplus to upgrade
the remaining clubs. Pumping Uptime and Member Satisfaction
In addition to the productivity and cost benefits, employee uptime has improved dramatically. If an employee has a computer virus or software issue, the IT help desk can provision a
new session in five minutes. “Users are happy because downtime is a thing of the past,”
says Mr. Sameth. XSport has also seen higher members satisfaction scores. “We absolutely
recommend Samsung Cloud displays to other companies – it just makes so much sense,”
says Mr. Sameth.
To learn more about the Samsung Cloud displays, visit samsung.com/monitor
© 2012 Samsung Electronics. Samsung is a trademark of Samsung Electronics.
This case study is for informational purposes only. Samsung makes no warranties,
express or implied, in this case study.
“The Cloud displays
never break – we have
yet to replace one in
two years.”
Judah Sameth
IT Director