Untitled

from customers…
We need to
move between
plans as our
needs and
business grow
Choosing the right
plan needs to be
easier
from partners…
We expect the ability
to combine plans to
meet our needs –
without worrying
about which plans
work together
I need
functionality
available in the
enterprise plans
Selling (and
upselling) are
unnecessarily
complex
Insufficient
differentiation
between Small
Business Premium
and Midsize Business
plans
More simple onramps to the cloud,
to get customers
started
Office 365 ProPlus is
not competitively
priced for smaller
businesses
Office 365 plans prior to October 1, 2014
Small Business (1-25)
Retail / FPP
Midsize Business (1-300)
Enterprise (unlimited)
Volume Licensing Full Enterprise admin experience
Business
Core needs
Enterprise
Advanced needs
One single, scalable admin experience
Combine ANY of these plans in a single Office 365 account
Business plans have 300 seat cap, per plan
Enterprise plans have no seat cap
Office
Target
customer
Business
Price – CDN $ MSRP
Standard
services
Business
Business
Essentials
Business
Premium
ProPlus
E1
E3
$125.60
$61.70
$154.30
$182.70
$98.70
$278.30
Seat Cap
24/7 phone support from Microsoft1
300 (for each plan)
Unlimited
Critical issues
All issues
Word, PowerPoint, Excel, Outlook, OneNote, Publisher


2
2
iPad, Windows RT & smartphone apps




Office Online




Access
1TB cloud storage (OneDrive for Business)




Email, calendar (Exchange)

Online meetings, IM (Lync)







Team sites, internal portals (SharePoint)




Enterprise social (Yammer)









Supports hybrid deployment



Office shared computer activation support (RDS)





Upcoming services – Video content management



Active Directory integration
Advanced
services
Enterprise



Compliance – Archiving, eDiscovery, mailbox hold

Information protection – message encryption, RMS, DLP

Choose the right model for you
Little to no capital
costs required
Fixed payment
structure
More predictable
revenue stream
Sell as you do
today
Increased upsell
and attach
opportunities
Advisor
Office 365
Open & FPP
Own the
customer
billing
Microsoft CSP, what is it?
The Microsoft Cloud Solution Provider (CSP) program allows partners to sell
Microsoft Cloud Services along with their own offerings and services.
Partners own the complete customer lifecycle through direct billing, provisioning,
management, and support. In addition, the CSP program enables partners to:
• Create a customer offer, set the price, and own the billing terms.
• Integrate service offerings with the Microsoft cloud services.
• Stay at the center of the Microsoft cloud customer lifecycle.
Ownthe
thecustomer
customerrelationship
relationship
Own
Service
Service the
the complete
complete customer
customer lifecycle
lifecycle
Attach
Attach Partner
Partner services
services
11
Getting started
Active SYNNEX account with Terms ($15k or more)
Consider Associating w/ SYNNEX Canada as 365
Reseller / Advisor (provide us with your MPN #)
Registered in the SYNNEX Capture the Cloud
program (Coming Soon)
*Proven Office 365 expertise – Microsoft Action
Pack or Competencies recommended
*Partners with no proven expertise or experience with 365 must show willingness to train or get competent. SYNNEX will
assist in getting you the necessary information.
Navigate to ECExpress and click on Office 365 tile
Customers
Frontline
Support
(Reseller)
Level 2 Support
(Distributor)
Submit Service
Request to
Microsoft
AOBO
Electronic Submission via
O365 Partner Admin Center (PAC)
+ Phone for Severity A
Microsoft
• Place through
CLOUDSolv
Order
Provision
• End user account set
up by SYNNEX
Support.
• Account details
emailed to partner
and customer
• Individual invoices sent to
partner on the 1st of every
month.
• Pay with CC or Terms
account
Invoice
Support
• Partner responsible for
providing Tier 1 support
• SYNNEX provides
additional 24/7 support
with escalation path to
Microsoft.
Flexible
Invoices
Admin
Opportunity
• CSP Offers flexibility similar to the Advisor model
• Change seat count or plan at any time
• Cancel services at any time
• Monthly invoices are sent on the 1st of every month
• Each end user generates an individual invoice
• Delegated admins have same control as other programs
• Fully administer your customers 365 accounts from your own 365 partner
account
• Control the monthly billing and full client relationship
• Add your own services to monthly price
• Deliver a single solution to customers
• Use FastTrack deployment funding for qualifying opportunities
Core resources for selling Office 365 to SMBs
http://aka.ms/BEST
Master the cloud pitch at SureStep
http://aka.ms/cloud-surestep
Become familiar with ModernBiz
http://aka.ms/modernbiz
Don’t forget to join the Office 365 Yammer Group!
www.yammer.com/office365partners