airnewzealand.co.uk

TM
The Kiwi way of doing things and
the way business travelers want to
be treated have much in common.
It’s all about standards. We set ours
very high, so when our carefully
selected crew serves our awardwinning Kiwi wines or our delicious
food, we know our passengers
will truly enjoy it. We wouldn’t want
it to be any other way.
airnewzealand.co.uk
» Our classes
Business Premier
Premium Economy
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
» Our routes
» Flight schedule
We don’t have a First Class. To us, that would make Business sound a bit like Second Class.
We prefer to put all our effort into making the flying experience of the business traveler
truly great. That’s why you can expect levels of space and comfort beyond your average
Business Class experience.
» Our classes
Business Premier
Premium Economy
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
» Our routes
» Flight schedule
• We offer a complimentary chauffeur service
for smooth journeys to or from Heathrow,
to take you to the airport in total comfort.
Alternatively, complimentary valet parking is
available. Both these services are dependent
on your class of fare.
• Exclusive premium check-in service that
cuts waiting time at the airport.
• Access to Air New Zealand’s dedicated
Los Angeles International Lounge,
the Red Carpet Lounge in Hong Kong
and the Star Alliance Lounge in Heathrow.
• Star Alliance™ Gold members have access
to all our partner airlines’ lounges.
» Our classes
Business Premier
Premium Economy
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
» Our routes
» Flight schedule
• Luxurious leather armchairs, each 33" wide
at the shoulders and with a 22" wide seat,
convert to fully lie-flat beds which at 6' 7.5"
are the longest in the sky.
• Large cotton pillows, duvets and sleep sheets
add the finishing touch for a perfect inflight sleep.
• The ottoman footrest doubles as a visitor’s seat.
• In-seat power for laptops incorporated in
every seat.
• A maximum of 4 seats across the cabin.
• Every seat is forward-facing and has direct
aisle access.
• A choice of cabins on the upperdeck and
main deck (747 only).
Have a look at our food & wine and
our inflight entertainment sections.
» Our classes
BusIness Premier
Premium Economy
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
» Our routes
» Flight schedule
Our Premium Economy is closer to Business Class than to Economy. You might not get the
longest lie-flat bed in the sky, but apart from that, the experience is nothing but premium:
award-winning Kiwi wines, the same excellent food as in Business Premier and a seat with
more width, recline and legroom than usual.
» Our classes
BusIness Premier
Premium Economy
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
» Our routes
» Flight schedule
• Exclusive premium check-in that cuts waiting
time at the airport.
• Passengers with Star Alliance™ Gold status
receive access to all International Lounges.
» Our classes
BusIness Premier
Premium Economy
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
» Our routes
» Flight schedule
• An exclusive premium cabin that’s closer to
the style of Business Premier than Economy.
• 9” seat recline – 50% more than Economy,
with full legrest and footbar.
• Much greater personal space with 38-40"
seat pitch and, on 747 aircraft, a generous
18.5" seat width.
•A
choice of seating on lower deck or
upper deck with 3 seats and 2 seats across
(747) and 3, 3 and 3 seats across (777).
•N
ew-look bathrooms offering luxurious
skincare products.
• Access to in-seat power.
Have a look at our food & wine and
our inflight entertainment sections.
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
We believe that it’s the small details that
can truly make the difference to your journey.
Below are just a few of the additional touches
that you can expect to find onboard with us.
• We serve Jasmine tea on all our flights
to and from Hong Kong.
• New Zealand olive oil is served to
Business Premier passengers with
bread from our bakery.
• Turn down service by crew members is
available to Business Premier passengers.
• Duvet, pillow and underlay are added
to our Business Premier flat bed for an
inviting and comfortable rest.
• Pacifica Skincare products are available
in our onboard bathrooms and are included
in our Premium amenity kits.
• Personal bottle of water for every
Business Premier passenger in addition
to our self service refreshment area.
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
Service
Booking classes
Seat pitch
Z , D and C
O, E and U
Fully lie-flat 6' 7.5"
38-40"
Seat recline
N/A
9"
Seat width
33" (at shoulders)
17.8"-18.5"
10.4" screen
8.4" screen
On-demand entertainment
In-seat power
Premium wine list selection
Premium meal service
Priority check-in
International lounge access
Priority baggage
Priority boarding
Chauffeur drive service
Valet parking service
*Available in D and C class only.
✓
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✓
✓
✓
✓*
✓*
✓
✓
✓
✓
✗
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
Air New Zealand is a member of Star Alliance™,
the global airline network that brings together
21 airlines and almost 800 destinations. As
a result our passengers enjoy many benefits,
which include having a single check-in at the
point of departure, quick transfers and frequent
flyer rewards.
Star Alliance has lounges available worldwide.
That includes the Star Alliance lounge at
Heathrow Terminal 1. Passengers enjoy a
great selection of food and drinks, as well as
12 showers and free Wi-Fi Internet access.
TM
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
Gain Silver Status from only one
return Business Premier flight
to Hong Kong or Los Angeles.
Airpoints Dollars really are brilliant. You can
earn Airpoints Dollars™ in lots of ways – catching
a flight, or even booking a hotel room; then you
can also spend them in plenty of different ways
too. Airpoints Dollars™ are flexible and easy
to use. That’s the beauty of them.
Spending Airpoints Dollars™
We are the first airline to allow you to redeem
your Airpoints Dollars™ on any of our flights
on sale. That means that if you have Airpoints
Dollars™ in your account, any Air New Zealand
seat on sale can be bought. Airpoints Dollars™
can also be used to buy certain Star
Airpoints Dollars™ and Status Points
Alliance flights.
Our Airpoints Dollars and Status Points
scheme allows you to benefit twice as much
Myairnz.co.nz
every time you fly with us. You can use your
Once part of our Airpoints scheme, you can
Airpoints Dollars™ as redeemable frequent
set up your own page at myairnz.co.nz to
flyer currency, and also gain Status Points
keep track of your Airpoints Dollars™ and
from most flights. The higher your Status
Status Points.
Points, the higher your tier. See our table on
How to join
the next page to see what privileges you can
Passengers only need to visit airnewzealand.co.uk
expect to enjoy with us.
and click on the Frequent Flyer tab.
Find out more about airpoints at
www.airnewzealand.co.uk/airpoints
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
Airpoints Silver/
Star Alliance Silver
Lounge privileges
Upgrade privileges
Priority wait-listing
Priority airport standby
Baggage allowance
Priority check-in
Priority boarding
Priority baggage claim
Hotel/rental car voucher
Hotel voucher
Rental car voucher
Valet parking
Gold Elite partner card
No Airpoints Dollars expiry
Gift recipients
Airpoints Gold/
Star Alliance Gold
Airpoints Gold Elite/
Star Alliance Gold
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
• Premium meal service with fresh, imaginative
menus inspired and designed by renowned
chefs including New Zealand-born
Peter Gordon.
• Our wine cellar won awards at the 2006
and 2007 Cellars in the Sky competition,
including ‘Best Business Class Cellar’,
‘Most Original Business Class Cellar’
and ‘Best Business Class Red’.
• Exclusive selection of 42 Below
vodka cocktails.
• Access to a self-service refreshment area
for drinks and snacks outside meal times.
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
• Over 450 hours of on-demand entertainment
on a personal high-resolution screen, from
the moment you get on until the moment
you get off.
• The most recent blockbuster movies, TV
programmes, exclusive audio programmes
and a CD collection of the very best music
are available. View this month’s programme
in the ‘On the Plane’ section at
airnewzealand.co.uk
• In-seat remote controls allow passengers to
play, stop, fast-forward and rewind whenever
they want to.
• Active noise-cancellation headsets provide
crystal-clear sound.
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
Air New Zealand is proud to offer the first
Inflight Concierge service, now available
daily on our London to Los Angeles route.
Our Concierges are dedicated to making
every customer journey as smooth as
possible before, during and after their flight.
They provide a range of services, from travel
advice to assistance with onward bookings,
in order to help you in every step of your
journey with us.
» Our classes
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
Business Premier
Premium Economy
» Our routes
» Flight schedule
London – Los Angeles
• 2 pieces up to 32kg (70 lbs) per piece for
checked-in baggage plus 2 pieces of cabin
baggage each with a maximum weight
of 7kg (15 lbs) and maximum dimensions
(length + width + height) of 115cm (45").
London – Hong Kong
• Up to 30kg (66 lbs) for checked-in baggage
plus 2 pieces of cabin baggage each
with a maximum weight of 7kg (15 lbs)
and maximum dimensions (length + width +
height) of 115cm (45").
Round the World journeys
• If part of a customer’s journey involves
travel under the piece system (flights to
or via Los Angeles), this applies to their
entire Air New Zealand journey.
» Our classes
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
Business Premier
Premium Economy
» Our routes
» Flight schedule
London – Los Angeles
• 2 pieces up to 23kg (50 lbs) per piece
for checked-in baggage plus 2 pieces of
cabin baggage with a maximum weight
of 7kg (15 lbs) and maximum dimensions
(length + width + height) of 115cm (45").
London – Hong Kong
• Up to 20kg (44 lbs) for checked-in
baggage plus 2 pieces of cabin baggage
with a maximum weight of 7kg (15 lbs)
and maximum dimensions (length +
width + height) of 115cm (45”).
Round the World journeys
• If part of a passenger’s journey involves
travel under the piece system (flights to
or via Los Angeles), this applies to their
entire Air New Zealand journey.
» Our classes
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
» Our routes
Round the World
Star Alliance connections
» Flight schedule
Round the World
» Our classes
» Small touches
» Cabin checklist
» Star Alliance network
» Frequent Flyers
» Food & wine
» Entertainment
» Inflight Concierge
» Baggage allowance
» Our routes
Round the World
Star Alliance connections
» Flight schedule
Los Angeles
Hong Kong
Domestic NZ
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Our classes
Small touches
Cabin checklist
Star Alliance network
Frequent Flyers
Food & wine
Entertainment
Inflight Concierge
Baggage allowance
Our routes
Flight schedule
Route
Summer
Winter
Departure
Arrival
Departure
Arrival
LHR to HKG
21.05
16.20 + 1
21.05
17.15 + 1
HKG to LHR
08.30
14.35
08.15
13.35
LHR to LAX
16.15
19.30
15.45
19.30
LAX to LHR
16.30
11.00 + 1
16.00
10.40 + 1