Supported Browsers - 360 Federal Credit Union

Web24 Supported Software
Browser & OS Requirements
Connectivity, hardware and browser support are critical to providing the best user experience within Web24. We work hard to
make sure that Web24 renders properly and securely on the most popular systems. Below is a summary of recommended
hardware, browsers, and financial management software that we support.
Supported Browsers by Operating System
The following browsers have been tested with the current release of Web24 and determined to provide a reliable user experience.
Some of these browsers may show minor behavioral or cosmetic differences in Web24, but generally support the use of the banking
application and functionality. It is always recommended to use the latest supported browser version available. We expect (but
cannot guarantee) that Web24 will work with prior versions of the browsers listed. For Bill Pay IE 9 must be in Compatibility Mode.
Supported = fully functional; Allowed = major functionality with some design deficiencies; Blocked = not supported
Recommended Minimum User Hardware and Connection
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Standard PC or Mac® (Pentium® IV/1 GHz processor or higher/500 Mb RAM or greater)
Microsoft® Windows® 7/8 or Mac OS-X
Cable, DSL or ISDN Internet connection (dial-up supported for basic consumer users only)*
Supported browser for Web24
Available browser updates applied for improved security and greater anti-virus and spyware protection
A valid email address and telephone number
*Note: Satellite cable connections often have difficulty supporting encrypted (HTTPS) applications. Because Web24 is HTTPS encrypted for the safety
of your financial information, some satellite cable connections may exhibit slow response.
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Note from Microsoft: Support for Windows XP with Service Pack 2 (SP2) ended July 13, 2010. Members should upgrade to Windows XP with Service
Pack 3 (SP3) or to a later OS version.
Third-Party Account Management Software
Microsoft Money
We are aware that some Web24 users are able to export their Account History successfully to the most recent versions of Microsoft
Money. However, Microsoft itself no longer supports those products; therefore we cannot guarantee the reliability of exports to
them. Use of Microsoft Money with Web24 data is at the user’s discretion.
Intuit® Quicken® and Intuit QuickBooks®
Supported versions of Quicken and QuickBooks are 2010 through 2012. Quicken users on Mac’s Lion OS require Quicken Essentials
2010 for Mac.
Optimal Browser Settings
for IE 10 on Windows 8
Each time you log into Web24, it evaluates whether the same computer and browser is being used. The site looks for
cookies (electronic markers) in your computer’s memory and if it doesn’t find them, you are asked to identify yourself
again by providing a security code that is received by phone, email or text. After your computer is registered, you
shouldn’t need to provide a code again for that computer using that browser unless the cookies are deleted.
Note: Any time you use a public computer you should not activate the computer for later use, instead grant it one time
access.
Occasionally, you might not be able to log in without registering your computer each time – even after you have
registered it already. This may mean that the computer’s browser is clearing the cookies, so Web24 cannot recognize
the computer. If this is being experienced, here’s how to change the settings in IE10.
To view Web24 more easily in Internet Explorer 10 (Desktop Mode)
If you are having trouble viewing Web24 in IE10, please follow these steps:
1. Browse to Web24
2. Press the F12 key on your computer keyboard to display a panel at the bottom of the screen.
3. Click the Browser Mode IE10 menu and select Internet Explorer 10 Compatibility View.
4. Close your browser to save this setting.
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To set your IE10 browser (in Desktop Mode) to keep all web site cookies
1. Access IE 10 in Desktop Mode.
2. Browse to the credit union website and access the login page.
3. Make note of the address there.
4. Click
and then Internet options.
5. On the Internet options window, click the Privacy tab.
6. Notice where the slider is. Move the slider to a point that does not block or allow all cookies.
7. Click the Sites button to show the Per Site Privacy Actions window.
8. In the Address of website box, type the credit union web address (URL);
https://secure5.onlineaccess1.com/360FCUWeb24.
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9. Click Allow.
10. Click OK.
11. Return to the Privacy tab and click OK.
12. Log in to Web24, selecting Activate computer for future use when prompted. Enter the secure access code as
soon as it is received.
The next time you log in, Web24 should not prompt for a code.
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Optimal Browser Settings
for Safari Version 5.0 and 5.1 +
To set your Safari 5.0 browser to accept cookies
Browse to Web24;
1. Click on the “Gear Symbol”
2. Select Preferences
3. Select Security
4. Select “Accept Cookies: ALWAYS”
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To set your Safari 5.1 through 7.0 browser to never block cookies
Browse to Web24;
1. Click on the “Gear Symbol”
2. Select Preferences
3. Select Privacy
4. Select “Block Cookies: NEVER”
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For Safari 7.0.3 or higher browser to never block cookies on Mac OS-X Security
Update
Open Safari;
1. Click on the “Preferences” icon
2. Click on the “Privacy” icon
3. Change your settings as shown below
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Web24 Bill Pay Service
Browser & OS Requirements
The following list describes systems and browsers that are classified as “Supported” and “Allowed” for Web24 BillPay,
and other browsers that have been “Tested”. While the BillPay application functions properly with other browser and
platform combinations, 360FCU recommends only those on the following list:
Microsoft Windows:
 Windows 8 – Supported IE 10*, Firefox & Chrome, Allowed – JAUS 14, IE 9*
 Windows 7 – Supported - IE 9*, Firefox 19, Chrome 23, Allowed - JAWS 13, IE 8
 Windows Vista – Supported - IE 9*, Firefox 19, Chrome 23, Allowed - JAWS 13, IE 8
* Internet Explorer 9, 10 supported when used in Compatibility Mode
Macintosh:
 OS X 10.7 – Safari 6.x, Allowed - Firefox , Chrome
 OS X 10.6 – Safari 6.x, Allowed - Firefox , Chrome
Browser Notes:
 JavaScript – is required for the application to function optimally.
 Cookies – the browser must be set to allow cookies and/or explicitly allow 3rd party cookies.
 Screen Resolution – 800 x 600 VGA or higher
 Windows Display Properties Settings – should be 96 dpi (Windows default)
 Browser Text Size – should be Medium
Blocked Browsers:
The following browsers are programmatically blocked from use because the browsers affect the ability to successfully
make a payment:
 Microsoft Windows – CompuServe, Netscape
 Macintosh – Microsoft IE
Browser Category Definitions:
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Supported – All functionality of BillPay has been tested and successfully meets functional and design requirements.
Allowed – All major functionality of BillPay has been tested and successfully meets functional requirements. Some design
deficiencies may occur.
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