After Sales Service brochure - Clyde Bergemann Power Group

AFTER SALES SERVICE
BY CLYDE BERGEMANN
Maintaining Value & Optimisation
Our service is relaxing for you
Experienced and skilled service team
Worldwide
Safety first
Our customer service and spare parts team
Our customer service communication team
Where customer service is required, it should be quick
and reliable, which is our motto at Clyde Bergemann.
The large number of specialists we have in the field as
well as our service workshops at a range of locations
allow us to provide a quick response. Regular training
and development of our service team ensures a reliable
and efficient after sales service is provided. Moreover,
we place high demands on occupational safety in all the
work we carry out.
We have been SCC certified since 2005. We carry out
installation, commissioning and service for our own
on-load boiler cleaning systems as well as those from
other manufacturers with a proven adherence to a high
standard of safety. To ensure we can continue to do this,
we undergo a third party verification every year and a
comprehensive repeat audit every three years.
Management
Management
Erich Stratmann
Tel.: +49 281 815-371
Fax: +49 281 815-177
eMail:[email protected]
Harald Rathe
Tel.: +49 281 815-350
Fax: +49 281 815-177
eMail: [email protected]
Offers
Offers and technical support
The services we offer range from installation,
commissioning, the supply of spare parts and training
of service personnel up to providing advice on questions
of optimisation and modernisation of on-load boiler
cleaning systems. We provide a complete service
covering the entire lifespan of cleaning equipment and
are always pleased to help and advise you.
Maik Drost | Uwe Klement
Tel.: +49 281 815-374 | -375
Fax: +49 281 815-177
eMail:
[email protected] |
[email protected]
Edmund Wolters
Tel.: +49 281 815-370
Fax: +49 281 815-177
eMail: [email protected]
For over 60 years, we maintain the value and optimisation
of on-load boiler cleaning systems and do not just limit
our services to the equipment we manufacture. We
also take the same care when we carry out service and
support for machines made by other companies. Of
course, the greatest recommendation for the quality of
our work is the large number of references, which has
continuously increased over the years.
Spare parts
Offers and technical support
Elke Bohnes | Inge Pieper
Tel.: +49 281 815-380 | -378
eMail:
[email protected] |
[email protected]
Dietmar Sadlo
Tel.: +49 281 815-373
Fax: +49 281 815-177
eMail: [email protected]
Always available
Breakdowns can be unpredictable and not timed for
regular office hours – with our 24-hour hotline number
we are always available: +49 170 990 5035
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Support right from the start...
Installation and commissioning
...and throughout the entire lifespan of on-load boiler
cleaning equipment
Repair and supply of spare parts
Optimisation
Value maintenance
and for third-party on-load boiler cleaning equipment
Installation and commissioning
Repair and supply of spare parts
Value maintenance
Optimisation
What is the point of a carefully thought-through
investment decision for an on-load boiler cleaning
system if there is not the same kind of careful thought
put into installation and commissioning? That’s why
we consider it especially important that the work is
carried out by experts and ensure that operational
safety is provided right from the beginning. Experienced
construction supervisors monitor the installation of
equipment and carry out the first functional test and
subsequent performance tests.
Time is money – this piece of wisdom is particularly
true when applied to inspections. With over 60 years
of customer service experience, you can rely on us to
plan all the necessary work in detail and carry it out
punctually.
Maintaining value is the foundation for ensuring the
availability of an on-load boiler cleaning system. When
planning a maintenance concept we focus on your ideas
and goals. Whether preventative or condition-orientated
maintenance – it is your decision when it comes to
designing your maintenance contract, which will then
be tailored to your budget and personnel situation.
Changes can always occur during the lifespan of your
plant, necessitating adjustments to the on-load boiler
cleaning system if efficiency and availability is to be
maintained or even increased. Often only minimal
changes need to be made to achieve an optimal solution.
We carry out all these tasks in compliance with the
valid operating and safety regulations. We also carry
out training of the operating personal so that smooth
operation and in-house troubleshooting of simple faults
can be guaranteed.
You can also depend on our prompt supply of spare
parts in the case of unplanned shutdowns. In any case,
our 24-hour hotline and comprehensive spare-parts
warehouse guarantee the very best conditions to make
help available – quickly.
We also offer inspection and spare parts services for all
other manufacturer’s brands.
You can rely on our knowledge and expertise to ensure
your maintenance is carried out fast, effective and highly
efficient. This applies to our own on-load boiler cleaning
systems as well as those from other manufacturers. Our
service personnel are regularly trained in-house and are
therefore completely up-to-date with the latest technical
developments. Moreover, we ensure that our personnel
regularly participate in occupational safety seminars.
We would be happy to include your operating
personnel in our training sessions: either to introduce
new personnel to the subject of boiler cleaning or to
refresh their knowledge.
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Our specialists are happy to come on site to gather
information about your situation in order to offer you
advice. What is particularly important in this process
is that first we listen to you. Together, we will discuss
your goals and ideas so that we can plan a tailor-made
optimisation concept.
The technical development of our on-load boiler
cleaning equipment is a continuous process. Improved
design details ensure, for example, easier handling – an
upgrade can represent a step towards more safety. It is
becoming increasingly common for us to install sensors
which register exactly where and how intensively
deposits have built up on the heating and reaction
surfaces. Cleaning of the boiler can then be based on
this information and carried out selectively, meaning a
decrease in the use of cleaning media. Adaptation of
boiler cleaning to the actual deposit situation means a
significantly more efficient operation can be achieved
than with conventional, fixed cleaning schemes.
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Upgrade example 1:
SMART SET blower valve
Upgrade example 2:
Energy chain instead of cable carriers
The correct blowing pressure is a decisive factor if
optimal boiler cleaning is to be carried out on a boiler
whose conditions have been altered.
Use of our energy chains
instead of conventional cable
carriers results in a reduction in
maintenance work as inspection
and re-tensioning of the cables
is no longer necessary. Energy
chains also provide fault-free and
safe operation, and make alarm
signals due to broken cables a
thing of the past.
The necessary adjustment of the blowing pressure can
be completed with the SMART SET blowing valve in only
a few minutes. This takes place during the operation of
the blower and without having to shut off the steam
line beforehand. What is particularly clever about
this process is the square hole of the adjustment disc
corresponding to the square section of the valve stem.
The turning motion is transferred to the adjustment
disc and increases or decreases the blowing pressure as
required.
Upgrade example 3:
Automatic packing tightener
Inspection of the packing in every individual blower
is important but is also very time consuming. With an
automatic packing tightener, the packing is constantly
kept at the necessary tightness.
Manual re-packing is reduced to a minimum, significantly
fewer inspections need to be carried out. The steam
blower’s operating time is increased and you save steam
at the same time due to the decreased leakage.
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Flexible contract options for longstanding
service partnerships
Our contract options
In general, we base a contract for
maintenance and service around your
individual needs. We offer the following
three different types of contract:
--
Level of in-house effort
Benefit by upgrading – examples
++
Fixed price maintenance contract
We guarantee maximum availability of
your equipment for the period of your
contract. You obtain advantages from the
“full service package”, which includes
supply and delivery of spare parts,
installation and regular maintenance.
Inspection contract
Defined standard work is carried out at
a fixed price, all other additional work
is subject to prices agreed in advance.
Inspection and maintenance as well as
handling of spare parts are included.
Service on demand
Clyde Bergemann service personnel are
available at your disposal, as and when
you require them.
Longstanding customers
(excerpt from our list of references)
Hard-coal fired power plants
EnBW Kraftwerk Altbach, Germany
EnBW Kraftwerk Stuttgart, Germany
E.ON Kraftwerk Datteln, Germany
E.ON Kraftwerk Kiel, Germany
E.ON Kraftwerk Knepper, Germany
E.ON Kraftwerk Shamrock, Germany
E.ON Kraftwerk Wilhelmshaven, Germany
SWB Kraftwerk Hastedt and Hafen, Germany
Lignite fired power plants
E.ON Kraftwerk Buschhaus, Germany
RWE Kraftwerk Fortuna, Germany
RWE Kraftwerk Frimmersdorf, Germany
RWE Kraftwerk Niederaußem, Germany
Vattenfall Kraftwerk Boxberg, Germany
Vattenfall Kraftwerk Jänschwalde, Germany
Vattenfall Kraftwerk Lippendorf, Germany
Incinerators
AEB Amsterdam, Netherlands
AMSA Milan, Italy
Industrial boilers
Pfeifer & Langen Euskirchen, Germany
VEBA Öl Horst, Germany
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Clyde Bergemann ist weltweit in über 40 Ländern vertreten.
Europe
Clyde Bergemann GmbH
Wesel / Deutschland
Tel.: +49 281 815-0
[email protected]
Clyde Bergemann GmbH
Schillwiese 20
D-46485 Wesel
Tel.: +49 281 815-0
Fax: +49 281 815-185
Internet: www.cbpg.com
eMail: [email protected]
Clyde Bergemann Materials Handling Ltd
Doncaster / England
Tel.: +44 1302 552200
[email protected]
Clyde Bergemann Ltd
Glasgow / Schottland
Tel.: +44 141 550 5400
[email protected]
Clyde Bergemann Forest SA
Gosselies / Belgien
Tel.: +32 71 91 94 10
[email protected]
Clyde Bergemann Scandinavia Oy
Espoo / Finnland
Tel.: +358 9 8330 0600
[email protected]
Clyde Bergemann Polska Sp. z o.o.
Tychy / Polen
Tel.: +48 32 216 8412
[email protected]
Clyde Bergemann Eesti AS
Tallinn / Estland
Tel.: +372 625 9570
[email protected]
Clyde Bergemann DRYCON GmbH
Wesel / Deutschland
Tel.: +49 281 815- 0
[email protected]
Clyde Bergemann Termotec GmbH
Wesel / Deutschland
Tel.: +49 281 815- 0
[email protected]
Endat Oy
Espoo / Finnland
Tel.: +358 9 2517 2519
[email protected]
Clyde Bergemann EP Tech S.r.l.
Battipaglia / Italien
Tel.: +39 0828 305 421
[email protected]
Clyde Bergemann Partnerunternehmen
Amerika
Asia
Clyde Bergemann Power Group
Americas Inc. Corporate Office
Atlanta / GA-USA
Tel.: +1 770 557 3600
[email protected]
Shanghai Clyde Bergemann
Machinery Co., Ltd
Shanghai / China
Tel.: +86 21 65396385
[email protected]
Clyde Bergemann Power Group
Americas Inc.
Boiler Efficiency Product Division
Atlanta / GA-USA
Tel.: +1 770 557 3600
[email protected]
Clyde Bergemann Huatong
Materials Handling Company Ltd
Beijing / China
Tel.: +86 10 58561956
[email protected]
Clyde Bergemann Power Group
Americas Inc.
Air Pollution Control Product Division
Hanover / MD-USA
Tel.: +1 410 368 7000
[email protected]
Clyde Bergemann Power Group
Americas Inc.
Material Handling Product Division
Malvern / PA-USA
Tel.: +1 610 695 9700
[email protected]
Clyde Bergemann Power Group
Americas Inc.
Air-Gas Handling Product Division
Auburn / ME-USA
Tel.: +1 207 784 1903
[email protected]
Clyde Bergemann Canada Ltd.
Cambridge, Ontario / Canada
Tel.: +1 800 267 3068 toll free
[email protected]
Clyde Bergemann do Brasil Ltda
Mogi Guacu / Brazil
Tel.: +55 19 3841 5086
[email protected]
Clyde Bergemann Colombia, S.A.S.
Bogotá / Colombia
Tel.: +57 1 622 4259
[email protected]
Clyde Bergemann Energy &
Environmental Technology
(Beijing) Co., Ltd
Beijing / China
Tel.: +86 10 51650099
[email protected]
Clyde Bergemann India Pvt. Ltd
Noida (Uttar Pradesh) / Indien
Tel.: +91 120 4073 101
[email protected]
Clyde Bergemann Beekay India Pvt. Ltd
Noida (Uttar Pradesh) / Indien
Tel.: +91 120 4073 101
[email protected]
Macawber Beekay Ltd
New Delhi / Indien
Tel.: +91 120 4073 101
[email protected]
PT. Clyde Bergemann Indonesia
Jakarta / Indonesien
Tel.: +62 21 532 8002
[email protected]
Australia
Clyde Bergemann Australia Pty Limited
Wetherill Park / Australien
Tel.: +61 2 9757 7400
[email protected]
Africa
Clyde Bergemann Africa Pty Ltd
Kya Sands / Südafrika
Tel.: +27 11 704 0580
[email protected]
08/13 Technische Änderungen vorbehalten
Clyde Bergemann Firmen