6011BANCO PASTOR GROUP Consolidated
Transcription
6011BANCO PASTOR GROUP Consolidated
6011BANCO PASTOR GROUP Consolidated Annual Financial Statements and Management Report for the year ended 31 December 2011 and Report of the Auditors 1 CONTENTS REPORT OF THE AUDITORS ...................................................................................................................................4 CONSOLIDATED BALANCE SHEETS AT 31 DECEMBER 2011 AND 2010 ...........................................................5 CONSOLIDATEDSTATEMENTSOFINCOMEFORTHEYEARSENDED31DECEMBER2011AND2010......................................7 CONSOLIDATED STATEMENTS OF REVENUES AND EXPENSES FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 ..........................................................................................................................................................8 CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 ...................................................................................................................................................................9 CONSOLIDATED STATEMENTS OF CASH FLOW FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 ..................................................................................................................................................................................11 BANCO PASTOR GROUP: Notes to the Consolidated Annual Financial Statements for the year ended 31 December 2011 ........................................................................................................................................................13 1. INTRODUCTION, BASIS OF PRESENTATION OF FINANCIAL STATEMENTS AND OTHER INFORMATION ...........................................................................................................................................13 2. ACCOUNTING PRINCIPLES AND POLICIES AND MEASUREMENT CRITERIA APPLIED ....................34 3. EARNINGS PER SHARE............................................................................................................................65 4. DISTRIBUTION OF PROFIT.......................................................................................................................66 5. CHANGES IN THE CONSOLIDATION SCOPE .........................................................................................66 6. BUSINESS SEGMENT REPORTING.........................................................................................................67 7. DIRECTORS AND SENIOR EXECUTIVES COMPENSATION..................................................................70 8. CASH AND DEPOSITS AT CENTRAL BANKS..........................................................................................71 9. FINANCIAL ASSETS AND LIABILITIES HELD FOR TRADING: ...............................................................72 10. OTHER FINANCIAL ASSETS AT FAIR VALUE THROUGH CHANGES IN PROFIT OR LOSS ...............74 11. AVAILABLE-FOR-SALE FINANCIAL ASSETS...........................................................................................76 12. LOANS AND RECEIVABLES .....................................................................................................................79 13. HELD-TO-MATURITY INVESTMENTS ......................................................................................................82 14. ADJUSTMENTS TO FINANCIAL ASSETS FOR MACRO-HEDGES .........................................................83 15. HEDGING DERIVATIVES (ASSETS AND LIABILITIES)............................................................................83 16. NON-CURRENT ASSETS FOR SALE .......................................................................................................85 17. INVESTMENTS...........................................................................................................................................86 18. INSURANCE POLICIES ASSOCIATED WITH PENSIONS .......................................................................88 19. PROPERTY, PLANT AND EQUIPMENT....................................................................................................89 20. INTANGIBLE ASSETS................................................................................................................................92 21. OTHER ASSETS ........................................................................................................................................93 22. OTHER FINANCIAL LIABILITIES AT FAIR VALUE THROUGH CHANGES IN PROFIT OR LOSS..........94 23. FNANCIAL LIABILITIES AT AMORTISED COST.......................................................................................95 24. INSURANCE CONTRACT LIABILITIES .....................................................................................................99 2 25. PROVISIONS, EXCLUDING PROVISIONS FOR TAXES ........................................................................100 26. OTHER LIABILITIES .................................................................................................................................101 27. EQUITY.....................................................................................................................................................101 28. TAX SITUATION .......................................................................................................................................107 29. RESIDUAL TERM TO MATURITY OF TRANSACTIONS ........................................................................113 30. FAIR VALUE OF ASSETS AND LIABILITIES...........................................................................................114 31. RISK MANAGEMENT ...............................................................................................................................117 32. OTHER SIGNIFICANT INFORMATION....................................................................................................147 33. INTEREST AND SIMILAR INCOME .........................................................................................................150 34. INTEREST EXPENSE AND SIMILAR CHARGES....................................................................................151 35. INCOME FROM EQUITY INSTRUMENTS ...............................................................................................151 36. RESULTS IN ENTITIES MEASURED UNDER THE EQUITY METHOD..................................................151 37. FEE INCOME ............................................................................................................................................152 38. FEE EXPENSE .........................................................................................................................................152 39. GAINS/LOSSES ON FINANCIAL ASSETS AND LIABILITIES .................................................................153 40. EXCHANGE DIFFERENCES....................................................................................................................153 41. OTHER OPERATING INCOME ................................................................................................................154 42. OTHER OPERATING EXPENSES ...........................................................................................................154 43. ADMINISTRATIVE EXPENSES................................................................................................................154 44. “Gains/(Losses) on the derecognition of assets not classified as non-current assets held for sale”:........157 45. GAIN/(LOSS) ON NON-CURRENT AVAILABLE-FOR-SALE ASSETS NOT CLASSIFIED AS DISCONTINUED ACTIVITIES ..................................................................................................................158 46. GAINS/LOSSES ON DISCONTINUED ACTIVITIES ................................................................................158 47. RELATED-PARTY TRANSACTIONS .......................................................................................................160 APPENDICES ........................................................................................................................................................161 BANCO PASTOR GROUP - 2011 MANAGEMENT REPORT...............................................................................179 3 REPORT OF THE AUDITORS 4 CONSOLIDATED BALANCE SHEETS AT 31 DECEMBER 2011 AND 2010 BANCO PASTOR GROUP Thousand euro ASSETS CASH ON HAND AND ON DEPOSIT AT CENTRAL BANKS HELD FOR TRADING Debt securities Equity instruments Deriv ativ es held for trading NOTE 8 9 2011 2010(*) 432.215 177.409 5.102 156 172.151 283.834 207.375 110.446 3.680 93.249 193.952 193.952 --2.542.147 2.499.173 42.974 22.109.232 319.974 20.932.508 577.650 575.116 2.534 1.749.832 1.696.894 52.938 23.533.832 847.596 21.652.136 856.750 2.079.066 1.034.100 2.031.689 CHANGES IN THE FAIR VALUE OF THE HEDGED ITEMS IN PORTFOLIO HEDGES OF INTEREST 14 RATE RISK 20.615 Hedging derivatives 15 102.095 NON-CURRENT ASSETS FOR SALE 16 1.352.943 INVESTMENTS 17 104.162 Associates 91.677 Jointly -controlled entities 12.485 10.121 154.068 1.069.425 102.653 89.561 13.092 OTHER FINANCAIL ASSETS AT FAIR VALUE THROUGH PROFIT OR LOSS Debt securities Equity instruments AVAILABLE-FOR-SALE FINANCIAL ASSETS Debt securities Equity instruments LOANS AND DISCOUNTS Deposits w ith credit institutions Customer loans Debt securities HELD-TO-MATURITY PORTFOLIO INSURANCE CONTRACTS LINKED TO PENSIONS PROPERTY, PLANT AND EQUIPMENT Property , plant and equipment For ow n use Assigned under operating lease Inv estment property INTANGIBLE ASSETS Goodw ill Other intangible assets TAX ASSETS Current Deferred OTHER ASSETS Inv entories Other assets TOTAL ASSETS 10 11 12 13 18 19 20 28 21 21.583 166.640 138.770 119.396 19.374 27.870 28.999 --28.999 282.915 32.518 250.397 761.914 622.836 139.078 30.375.887 25.442 182.474 153.766 134.212 19.554 28.708 25.602 148 25.454 279.926 54.317 225.609 900.775 738.059 162.716 31.134.698 (*) In accordance w ith mercantile legislation, only presented for purposes of comparison. The accompany ing notes and appendices form an integral part of the consolidated annual accounts 5 Thousand euro LIABILITIES NOTE 2011 2010(*) HELD FOR TRADING Deriv ativ es held for trading 9 122.188 122.188 76.663 76.663 OTHER FINANCIAL LIABILITIES AT FAIR VALUE THROUGH PROFIT OR LOSS Deposits from credit institutions Customer funds FINANCIAL LIABILITIES AT AMORTISED COST Deposits from central bank Deposits from credit institutions Customer funds Marketable debt securities Subordinated debt financing Other financial liabilities HEDGING DERIVATIVES INSURANCE CONTRACT LIABILITIES PROVISIONS Prov isions for pensions and similar liabilities Prov isions for tax es and other legal contingencies Prov isions for contingent ex posures and commitments Other prov isions TAX LIABILITIES Current Deferred OTHER LIABILITIES TOTAL LIABILITIES 22 184.906 --184.906 28.094.139 2.700.750 3.129.099 16.436.479 5.231.641 352.999 243.171 106.121 2.485 74.505 44.027 13.309 7.227 9.942 22.356 3.538 18.818 46.579 28.653.279 489.633 --489.633 28.730.489 3.900.914 2.798.297 15.029.770 6.234.974 498.952 267.582 69.112 2.761 105.476 57.752 15.273 16.670 15.781 15.551 1.391 14.160 38.892 29.528.577 1.753.638 90.041 90.041 144.763 1.244.974 1.230.073 14.901 246.776 246.776 (18.830) 51.939 (6.025) (50.189) (50.290) 101 19.159 19.159 1.722.608 30.375.887 1.479.424 88.083 88.083 146.720 1.202.275 1.186.604 15.671 785 785 (13.445) 62.062 (7.056) (44.105) (44.353) 248 170.802 170.802 1.606.121 31.134.698 23 15 24 25 28 28 26 EQUITY SHAREHOLDERS' FUNDS Capital Capital Share premium Reserv es Accumulated reserv es (losses) Reserv es (losses) in companies measured under the equity method Other equity instruments Return on equity instruments Less: Treasury shares Profit for y ear attributed to the parent entity Less: Dividends and remuneration VALUE ADJUSTMENTS Av ailable-for-sale financial assets Entities measured under the equity method Minority interests Other TOTAL EQUITY TOTAL LIABILITIES AND EQUITY CONTINGENT EXPOSURES MEMORANDUM ITEM CONTINGENT COMMITMENTS 27 27.2 27.3 32.1 862.465 946.420 32.2 1.809.119 2.565.880 (*) In accordance w ith mercantile legislation, only presented for purposes of comparison. The accompany ing notes and appendices form an integral part of the consolidated annual accounts 6 CONSOLIDATED STATEMENTS OF INCOME FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 BANCO PASTOR GROUP Thousand euro Interest and similar income NOTE 33 Interest and similar charges 34 A) INTEREST MARGIN Return on equity instruments (614.311) 425.405 (475.238) 469.434 35 1.810 3.964 Results in Entities measured under the equity method 36 5.615 3.554 Fees received 37 130.966 160.852 Fees paid 38 (36.315) (34.071) Income on financing operations (net) Held for trading Other financial instruments at fair v alue through profit or loss Financial instruments not carried at fair v alue through profit or loss Other 39 98.605 31.190 80 67.449 (114) 119.012 43.418 -2.043 76.867 770 Exchange differences (net) 40 2.684 5.477 Other operating income Sales and rev enues from prov ision of non-financial serv ices Other operating income 41 39.214 18.621 20.593 50.806 31.156 19.650 Other operating charges Difference betw een opening and closing inv entories Other operating charges 42 (18.507) (10.609) (7.898) (26.712) (19.526) (7.186) 649.477 752.316 43 (356.791) (233.574) (123.217) (356.199) (233.845) (122.354) 19 and 20 (27.114) (28.291) B) GROSS MARGIN Administrative expenses Staff costs Other general administration ex penses Amortisation/ Depreciation Provisions (net) Financial asset impairment losses (net) Loans and discounts Other financial instruments not carried at fair v alue through profit or loss 2011 1.039.716 12.5 C) INCOME FROM OPERATING ACTIVITIES 2010(*) 944.672 10.849 13.709 (124.957) (117.794) (7.163) (283.819) (283.448) (371) 151.464 97.716 Other asset impairment losses (net) 21 (18.156) (74.191) Gains(losses) from disposals of assets not classified as non-current available for sale 44 (6.501) 53.849 45 (65.647) (64.002) 61.160 13.372 (9.032) 52.128 12.471 25.843 Gains(losses) from non-current assets available for sale not classified as discontinued operations D) PROFIT/(LOSS) BEFORE TAX Corporate income tax 28 E) PRIOR YEAR RESULTS FROM CONTINUING OPERATIONS Profit (loss) from discontinued operations (net) 46 F) CONSOLIDATED PROFIT/(LOSS) FOR THE YEAR Profit attributed to the parent entity Profit attributed to minority interests --- 36.930 52.128 51.939 189 62.773 62.062 711 Earnings per share (euro/ share) 3 0,195 0,236 Diluted earnings per share (euro/ share) 3 0,164 0,236 (*) In accordance w ith mercantile legislation, only presented for purposes of comparison. The accompany ing notes and appendices form an integral part of the consolidated annual accounts 7 CONSOLIDATED STATEMENTS OF REVENUES AND EXPENSES FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 BANCO PASTOR GROUP Thousand euro 2011 2010(*) A) CONSOLIDATED PROFIT/(LOSS) FOR THE YEAR 52.128 62.773 B) OTHER RECOGNISED INCOME AND EXPENSE (6.084) (53.772) (6.149) (66.347) (706) (41.479) (5.443) (24.868) Available-for-sale financial assets Measurement gains/(losses) Amounts transferred to income statement Other reclassifications --- --- --- --- Measurement gains/(losses) --- --- Amounts transferred to income statement --- --- Amounts transferred at initial v alue of hedged items --- --- Other reclassifications --- --- --- --- Measurement gains/(losses) --- --- Amounts transferred to income statement --- --- Other reclassifications --- --- Exchange differences: Cash flow hedge Hedges of net investment in foreign operations --- --- Measurement gains/(losses) --- --- Amounts transferred to income statement --- --- Other reclassifications --- --- --- 187 Measurement gains/(losses) --- 187 Amounts transferred to income statement --- --- Other reclassifications --- --- Non-current assets held for sale: Actuarial gains /(losses) - pension plans --- --- (210) --- (210) --- Amounts transferred to income statement --- --- Other reclassifications --- --- Entities measured under the equity method Measurement gains/(losses) Other recognised income and expense Corporate income tax TOTAL RECOGNISED INCOME/(EXPENSE) (A + B) Attributed to the parent company Attributed to minority interests --- --- 275 12.388 46.044 9.001 45.855 8.290 189 711 (*) In accordance w ith mercantile legislation, only presented for purposes of comparison. The accompany ing notes and appendices form an integral part of the consolidated annual accounts 8 CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 BANCO PASTOR GROUP Thousand euro EQUITY ATTRIBUTED TO THE PARENT COMPANY Closing balance at 31/12/2010 88.083 146.720 1.186.604 15.671 785 (13.445) 62.062 (7.056) 1.479.424 TOTA L EQUITY M INOR ITY INTER ESTS TOTA L VA LU E A D JU STM EN TS Total shareholders' funds Less: D ividends and remuneration Less: Treasury shares Other equity instruments Reserves (losses) in companies measured under the equity method Accumulated reserves (losses) Share premium Capital 2011 Profit for year attributed to the parent entity SHAREHOLDERS' FUNDS RESERVES (44.105) 1.435.319 170.802 1.606.121 Adjustments due to changes in accounting standards Adjustments due to errors Adjusted opening balance --- --- --- --- --- --- --- --- 88.083 146.720 1.186.604 15.671 --- --- --- --- 785 (13.445) ----62.062 --- --- --- --- (7.056) 1.479.424 --- --- --- --- --- --- --- --- (44.105) 1.435.319 170.802 1.606.121 Total recognised income/( expense) Other changes in equity --- --- 1.958 (1.957) Capital increases 1.958 (1.958) Capital reductions --- --- --- --43.469 --- --- (770) 245.991 --(5.385) 51.939 --- 51.939 (62.062) 1.031 222.275 (6.084) --- 189 46.044 222.275 (151.832) 45.855 70.443 --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- 251.810 --- 251.810 --- 251.810 --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- 251.810 --- --- --- --- --- --- instruments to financial liabilities --- --- --- --- Div idend distribution --- --- --- --- instruments (net) --- --- Transfers betw een equity items --- --- 47.778 business combinations --- --- --- Equity settled pay ments --- --- --- 1 Conv ersion of financial liabilities into capital Increase in other equity instruments Reclassification of financial liabilities to other equity instruments Reclassification of other equity (15.839) 1.031 (14.808) --- (14.808) --- (14.808) --- (5.385) --- (5.385) --- (5.385) Operations w ith ow n equity --- --- (770) (785) (5.385) --- --- --- --- --- --- --- --- --- (5.034) --- (4.308) (46.223) --- --- --- --- --- --- --- --- --- --- Increases / (Decreases ) ----- (5.034) --- --(5.034) --- (5.034) --- (4.308) (151.832) (156.140) Other increases /(decreases) in equity i Closing balance at 31/12/2011 (4.309) 90.041 144.763 1.230.073 --- --- 14.901 246.776 (18.830) --51.939 (6.025) 1.753.638 (50.189) 1.703.449 19.159 1.722.608 9 Thousand euro EQUITY ATTRIBUTED TO THE PARENT COMPANY T OT A L EQU IT Y --- M IN OR IT Y IN T ER EST S --- (15.609) 1.429.618 T OT A L (9.628) 101.074 VAL U E A D JU STM EN T S 2.683 T otal sh areho lders' fun d s 2.349 L ess: D ivid en ds and remun eratio n L ess: T reasury sh ares R eserves (lo sses) in co mpanies measured u nd er the equ ity metho d A ccu mu lated reserves (lo sses) 86.356 148.447 1.113.946 Other equ ity instru men ts Closing balance at 31/12/2009 Share premium C ap ital 2010(*) Profit fo r year attrib u ted to th e p aren t entity SHAREHOLDERS' FUNDS RESERVES 9.667 1.439.285 170.926 1.610.211 Adjustments due to changes in accounting standards Adjustments due to errors Adjusted opening balance --- --- --- --- --- --- --- --- 86.356 148.447 1.113.946 2.349 2.683 --- --- --- --- (9.628) 101.074 --- --- --- --- (15.609) 1.429.618 --- --- --- --- --- --- --- --- 9.667 1.439.285 170.926 1.610.211 Total recognised income/( expense) --- --- 1.727 (1.727) 72.658 13.322 62.062 --- 62.062 8.290 711 9.001 (3.817) (101.074) 8.553 (12.256) --- (12.256) (835) (13.091) Capital increases 1.727 (1.727) (3) --- --- --- --- --- (3) --- (3) --- (3) Capital reductions --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- instruments to financial liabilities --- --- --- --- --- --- --- --- --- --- --- --- --- Div idend distribution --- --- --- --- --- --- instruments (net) --- --- --- --- Transfers betw een equity items --- --- 72.142 13.322 1 --- business combinations --- --- --- --- --- --- Equity settled pay ments --- --- (125) --- (1.825) --- --- 644 --- (74) 88.083 146.720 1.186.604 15.671 Other changes in equity --- --- --(1.898) --- (53.772) Conv ersion of financial liabilities into capital Increase in other equity instruments Reclassification of financial liabilities to other equity instruments Reclassification of other equity (15.609) 8.553 (7.056) --- (7.056) --- (7.056) --- (3.817) --- (3.817) --- (3.817) Operations w ith ow n equity (3.817) --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- (1.950) --- (1.950) --- --- --- 570 --- 570 (85.465) Increases / (Decreases ) --- (1.950) Other increases /(decreases) in equity i Closing balance at 31/12/2010 785 (13.445) 62.062 (7.056) 1.479.424 (835) (265) (44.105) 1.435.319 170.802 1.606.121 (*) In accordance w ith mercantile legislation, only presented for purposes of comparison. The accompany ing notes and appendices form an integral part of the consolidated annual accounts 10 CONSOLIDATED STATEMENTS OF CASH FLOW FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 BANCO PASTOR GROUP Thousand euro 2011 A) CASH FLOWS FROM OPERATING ACTIVITIES 2010(*) 1.128.383 (498.654) Consolidated profit for the year 52.128 62.773 Adjustments to obtain cash flows from operating activities 193.169 206.454 Amortisation/ Depreciation Other adjustments Net (increase)/decrease in operating assets 27.114 28.291 166.055 178.163 660.947 (638.909) Held for trading (16.426) 288.626 Other financial assets at fair v alue through profit or loss 383.698 428.386 Av ailable-for-sale financial assets (807.144) 375.746 Loans and discounts 889.989 (1.704.616) Other operating assets 210.830 (27.051) 252.333 (93.834) Net increase/(decrease) in operating liabilities Held for trading 45.525 (8.507) Other financial liabilities at fair v alue through profit or loss (4.727) (15.596) 201.668 (62.226) Financial liabilities at amortised cost Other operating liabilities 9.867 (7.505) (30.194) (35.138) (11.107) (659.136) (68.574) (830.821) (-) Tangible assets: (10.687) (12.528) (-) intangible assets: (10.388) (11.622) (737) (25.084) Corporate income tax income/(payments) B) CASH FLOWS FROM INVESTING ACTIVITIES Payments: (-) Shareholdings (-) Subsidiaries and other business units --- --- (-) Non-current assets and associated liabilities for sale --- --- (-) Held-to-maturity (-) Other pay ments related to inv esting activ ities Collections: (46.762) (781.587) --- --- 57.467 171.685 (+) Tangible assets 5.717 8.733 (+) Shareholdings 3.039 15.005 --- 89.925 48.711 58.022 (+) Subsidiaries and other business units (+) Non-current assets and associated liabilities for sale 11 Thousand euro CONSOLIDATED CASH FLOW STATEMENTS (CONT) 2011 C) CASH FLOWS FROM FINANCING ACTIVITIES (1.051.853) (892.850) (2.354.010) (3.134.220) (14.808) (7.056) (101.774) (63.130) Payments: (-) Div idends (-) Subordinated debt financing 2010(*) (-) Redemption of ow n equity instruments (-) Acquisition of ow n equity instruments (-) Other pay ments related to financing activ ities Collections: --(5.722) (7.108) (2.231.706) (3.056.926) 1.302.157 2.241.370 --- --- 251.810 --- (+) Subordinated debt financing (+) Issue of ow n equity instruments (+)Disposal of ow n equity instruments (+) Other collections related to financing activ ities 347 1.370 1.050.000 2.240.000 D) EFFECT OF EXCHANGE RATE FLUCTUATIONS E) NET INCREASE/(DECREASE) IN CASH AND CASH EQUIVALENTS (A+B+C+D) --- --- --- 65.423 (2.050.640) F) CASH AND CASH EQUIVALENTS AT THE BEGINNING OF THE YEAR 396.490 2.447.130 G) CASH AND CASH EQUIVALENTS AT THE END OF THE YEAR (E + F) 461.913 396.490 Cash 120.027 133.197 Cash equiv alent balances in central banks 312.188 150.637 29.698 112.656 --- --- 461.913 396.490 --- --- MEMORANDUM ITEM COMPONENT OF CASH AND CASH EQUIVALENTS AT THE END OF THE YEAR Other financial assets Less: At sight reimbursable bank overdrafts Total cash and cash equivalents at the year end Of w hich: held by consolidated entities but not av ailable to the group (*) In accordance w ith mercantile legislation, only presented for purposes of comparison. The accompany ing notes and appendices form an integral part of the consolidated annual accounts 12 BANCO PASTOR GROUP: Notes to the Consolidated Annual Financial Statements for the year ended 31 December 2011 1. INTRODUCTION, BASIS OF PRESENTATION OF FINANCIAL STATEMENTS AND OTHER INFORMATION 1.1. Introduction Banco Pastor S.A. (hereinafter the “Bank”) is a private entity subject to Spanish banking standards and regulations. The bylaws and other public information regarding the bank are available for consultation at its registered office at Canton Pequeño, 1, A Coruña, or on its official website: www.bancopastor.es. In addition to the activities that it carries out directly, the Bank acts as parent company for a group of subsidiaries engaged in a number of businesses and which, together with the parent company, make up the Banco Pastor Group (the “Group”). As well as its own financial statements, the Bank is therefore obliged to prepare annual financial statements for the consolidated group, which include its holdings in jointly-controlled entities and investments in associates. The balance sheets, income statements, statements of recognised income and expense, statement of changes in equity and individual cash flow statements for Banco Pastor S.A. for 2011 and 2010 are shown in Appendices I to V, respectively. The 2010 consolidated financial statements were approved at the Bank’s Shareholders’ Meeting on 6 April 2011. The Group's consolidated financial statements and the financial statements of nearly all Group companies for 2011 are pending approval at their respective Shareholders’ Meetings. Nonetheless, the Bank’s board of directors expects the financial statements to be approved without significant changes. 1.2. Basis of presentation of the consolidated annual financial statements The 2011 consolidated financial statements of the Banco Pastor Group are presented in thousand euro and have been prepared: By the Bank’s Directors, at a Board meeting held on 9 February 2012. In accordance with International Financial Reporting Standards adopted by the EU (IFRS-EU) to 31 December 2011, as adapted to the Spanish banking sector by Bank of Spain Circular 4/2004, dated 22 December, and its subsequent amendments, which constitute the development and adaptation of the aforementioned IFRS-EU to Spanish credit institutions. Note 2 sets out the main accounting principles and policies and the main valuation criteria applied in preparing the Group’s 2011 consolidated financial statements. Applying all the obligatory accounting principles, standards and measurement criteria that have a material impact on the consolidated financial statements. So as to give a true and fair view of the equity and financial position of the Group at 31 December 2011 and the results of its operations, the changes in equity and its cash flows, all on a consolidated basis, during the year then ended. Prepared from the accounting records of the Bank and the other companies composing the Group. 13 In accordance with the historic cost approach, although modified by the restatement of land and buildings at the time of transition to IFRS-EU and the restatement of financial assets available for sale and financial instruments at fair value through changes in profit and loss (including derivatives). However, in view of the fact that the accounting principles and measurement criteria used to prepare the Group's 2011 consolidated financial statements differ to those applied by certain Group entities, the adjustments and reclassifications necessary to standardise the principles and criteria used and to ensure compliance with IFRS were made on consolidation. All of the Companies forming part of the Group close their annual accounts on 31 December. 1.3. Corporate transaction with Banco Popular On 7 October 2011, the Board of Directors of Banco Popular Español, S.A. adopted a resolution to make a Public Offer to Acquire (POA) all the shares and necessarily convertible subordinated bonds of Banco Pastor, S.A., consisting of a swap of 1,115 newly issued shares in Banco Popular Español, S.A. for each share in Banco Pastor, S.A. and 30.9 newly created shares in Banco Popular Español, S.A. for each necessarily convertible bond in Banco Pastor, S.A., once the irrevocable acceptance of at least of the shareholders holding at least 50.1% of the share capital in Banco Pastor, S.A. has previously been obtained. The POA was also subject to the condition that a number of shares accept the operation such that Banco Popular Español, S.A. is ensured the ownership of more than 75% of the voting rights in Banco Pastor, S.A. and obtains all of the required authorisations from authorities and supervising entities. On 10 October 2011, Banco Popular Español, S.A. subscribed irrevocable commitments with shareholders of Banco Pastor, S.A. representing a total of 52.28% of the entity's share capital that they would accept the POA in the terms described above and in the announcement published by the National Stock Market Commission (C.N.M.V.) on that same date. On 10 November 2011, Banco Popular Español, S.A. presented the National Stock Market Commission with the application for the authorisation for the POA and the Prospectus explaining the offer and it was accepted for processing at that date. At the date on which these consolidated annual accounts were prepared the POA had yet to be definitively settled (Note 1.13). 1.4. Responsibility for the information and estimates made The information contained in these consolidated financial statements is the responsibility of the Directors of the Bank as the parent company of the Group. In measuring some of the assets, liabilities, income, expense and commitments in the consolidated financial statements for 2011 the group has occasionally relied on estimates made by the senior executives of the Bank and its subsidiaries and subsequently ratified by the Directors. Basically, these estimates mainly concern the following items: Impairment losses on certain assets (Notes 2.1.8, 11.4, 12.5, 13.2, 16.2, 17, 19, 20, 21 and 22). The assumptions used in actuarial calculations of liabilities and commitments relating to post-employment benefits and other long-term commitments with employees (Notes 2.9.1.3.1 and 2.9.1.3.2); The useful life of property, plant and equipment and of intangible assets (Notes 2.11, 19 and 20). Estimate of the probability of occurrence of those events considered to be contingent liabilities and, if appropriate, an estimate of the provisions necessary to cover these events (Note 25). 14 The measurement of goodwill (Note 20.1). The fair value of certain unlisted assets (Note 30). The reversal period of temporary differences for the purposes of their measurement (Note 28). The fair value of certain guarantees covering the collection of assets (Note 30). These estimates were made on the basis of the best information available at 31 December 2011. However, it is possible that future events may require them to be increased or decreased in subsequent years. Any such changes, in compliance with IFRS-EU, would be applied prospectively, with the impact of the changed estimates recognised in the corresponding item in the consolidated income statement or statements of recognized revenues and expenses, as appropriate. 1.5. Changes in accounting estimates In 2011 there has been no change in the Group's accounting estimates that has a significant effect on consolidated results for the year or on the consolidated balance sheet. 1.6. Subsidiaries, associates and interests in jointlycontrolled entities 1 . 6 . 1 . S u b s i d i a ri e s Subsidiaries are defined as any companies over which the Bank can exercise control; control is generally, though not exclusively, evidenced by the Bank’s direct or indirect ownership of 50% or more of the investee company’s voting rights or by the existence of agreements with the company shareholders that give the Bank effective control even though it may own less, or none, of the company’s voting rights. Under IFRS-EU control is understood as the ability to govern the financial and operating policy of an entity so as to obtain benefits from its activities. Appendix VII of these notes contains significant information regarding these subsidiaries. Securitisation funds of assets that include securities prior to 1 January 2004 are not consolidated, under the rule of first-time application. In reference to securitisations made subsequent to that date, if the risks and income are retained then the securitised loans are recognised in the balance sheet, and the net payments received from treasury shares, as appropriate, are recognised under the entry “Marketable debt securities”. Accordingly, the consolidation of securitisation funds would not offer further relevant information or provide an enhanced fair and true image of the consolidated financial statements. If the risks and rewards are substantially transferred, the securitised loans removed from the balance sheet, and the securitisation funds are not consolidated, since the Group does not assume the associated gains or losses. Appendix XIII provides details of the securitisation funds in force at 31 December 2011 and 2010. The financial statements of subsidiaries are consolidated with those of the Bank using the full consolidation method. Consequently, all material balances and results of transactions between consolidated companies were eliminated on consolidation. In addition, third parties’ interests in Group equity are presented under “Minority interests” in the consolidated balance sheet (Note 27.3) and their share of results for the year is shown under “Profit/(loss) for the year – attributable to minority interests” in the consolidated income statement. The statement of recognized income and expense presents information regarding the comprehensive profits attributable to minority shareholders (Note 2.19). The results of subsidiaries acquired during the year are included in the consolidated income statement from the date of acquisition to year-end. Similarly, the results of subsidiaries disposed of during the year are included in the consolidated income statement from the beginning of the year to the date of disposal. 15 Note 5 details the changes in scope of consolidation and the most significant acquisitions and disposals of subsidiaries in 2011, and new investment in the capital of companies already classified as subsidiaries at the beginning of the year. 1 . 6 . 2 . J o i n t l y-c o n t ro l l e d c o mp a n i e s “Jointly-controlled entities” are companies that are not subsidiaries and that are contractually subject to control by two or more entities. The Bank has opted to recognise its interests in jointly-controlled entities under the equity method (Note 1.6.3), as this was considered the best way to give investors a truer and fairer view of the Group. Consolidating jointly-controlled entities by the proportionate consolidation method would have made no material difference to the consolidated financial statements. Appendix IX provides relevant information on these companies and Note 5 gives details of the most significant acquisitions made in 2011 of jointly-controlled entities and new investments in companies that were already designated jointly-controlled entities at the start of the year, as well as information on disposals of investments in jointly-controlled entities. 1.6.3. Associated companies Associates are companies over which the Bank can exercise significant influence, but which are not subject to the Bank’s decisions or under joint control. Normally, significant influence generally accompanies a direct or indirect shareholding of 20% or more of the voting rights. The Bank's investments in associates are initially recognised at cost and subsequently accounted for in the consolidated financial statements under the equity method of accounting, i.e. at a value equivalent to the Group’s proportional share in their equity after the deduction of dividends paid to the Group and other eliminations from equity. The Group’s investment in associates includes goodwill identified on acquisition. The profit and loss resulting from transactions with an associate are eliminated to the extent of the Group’s interest in the associate. If an associate incurs losses to the extent that its carrying amount becomes negative, the Group’s investment in the associate is reported with a value of zero, since the Group has no obligation to support the associate financially. Appendix X provides relevant information on these companies. Note 5 gives details of the most significant acquisitions of associates made in 2011, and new investments in companies that were already classified as associates at the start of the year, as well as information on disposals of investments in associates in 2011. 1.7. Agency agreements The list of the bank's Agents at the end of 2011, defined in the manner established by Article 22 of Royal Decree 1245/1995 (14 July) and Bank of Spain Circular (BSC) 4/2010 (30 July) is set out in Appendix XII to these Consolidated Financial Statements. 1.8. Environmental impact The Group’s overall operations are governed, among others, by environmental and occupational health and safety legislation. The Group believes that it substantially complies with such legislation and it implements procedures to ensure and promote compliance. 16 The Group has adopted all appropriate measures with respect to the protection and improvement of the environment and the minimization of any environmental impact and complies with current legislation in this respect. During the year the Group has continued to implement waste treatment, recycling and energy savings plans. As a result, it has not been deemed necessary to record any provision for environmental risks and expenses and since there are no contingencies associated with environmental protection and improvement. 1.9. Equity - Treasury shares The balance of the heading "Equity - Treasury shares" in the consolidated balance sheet relates to Bank shares and the subordinated bonds that must necessarily be converted into shares held by some consolidated companies at the year end totalling €18,673 thousand and €157 thousand, respectively, at 31 December 2011. These instruments are recognised at cost and any gains or losses on their disposal are credited to or charged against equity in the accompanying consolidated balance sheet. Total shares in the Bank held by consolidated companies at 31 December 2011 and 2010 represented, respectively, 1.80% and 1.16% of issued capital outstanding (Note 27.1.4 summarises transactions involving treasury shares in 2011 and 2010). 1.10. Capital Management Bank of Spain Circular 3/2008 stipulates the minimum equity controls and calculation applicable to credit institutions, partially amended by Circular 9/2010 (22 December) (hereinafter Bank of Spain Circular 4/2008), and regulates the minimum equity that must be maintained by Spanish credit institutions and the manner in which the equity must be calculated, as well as the various capital self-assessment processes that must be carried out and the public reporting of information that must be sent to the market. In 2011 Bank of Spain Circular Letter 3/2008 has been partially amended by the issue of Bank of Spain Circular Letter 4/2011 (30 November). This Circular Letter is intended to make advances with respect to the adaptation of Spanish regulations to the new criteria established by the Basel Committee on Banking Supervision. This objective is intended to be met, for the special purpose of ensuring the future computation of capital instruments to be issued starting in 2012, within the authority of the Bank of Spain and without affecting the potential availability of credit or perturbing the capacity of Spanish credit institutions to obtain resources. The aforementioned Circular Letter also complies with the recommendations made regarding the transparency of compensation policies that were published in July 2011 by the Basel committee and to exercise some of the authority attributed to the Bank in this area. The strategic objectives put forward by the Group’s Directors in relation to the management of capital requirements are the following: To comply with applicable regulations regarding minimum capital requirements at all times. To seek maximum efficiency in the management of capital, so that, alongside other variables related to profitability and risk, the use of capital is considered a fundamental variable in any analysis associated with investment decisions taken by the Group. Reinforce the weight that Tier 1 capital as a percentage of total Group capital. In order to comply with these objectives, the Group has drawn up a series of polices and management processes, with the main guidelines being: 17 The Group has created units, under the Direction of the Bank’s finance and Audit Departments, with the responsibility of monitoring levels of compliance with Bank of Spain regulations regarding minimum capital requirements. These units are equipped with alarm systems that guarantee compliance with current regulations at all times. To this end, there are contingency plans in place to ensure compliance with the limits imposed by current regulations. A key decision-making factor in strategic and commercial planning, as well as the analysis and monitoring of the Group’s operations, is the impact of these activities on the capital of the Group and the trade-off between risk, return and consumption. Therefore, the Group has produced a series of handbooks establishing the guidelines to be followed in decision making processes in terms of minimum capital requirements. The Group considers capital and the capital requirements established by the aforementioned regulations to be a fundamental part of capital management, affecting not only investment decisions taken but also viability studies and profit distribution strategies by subsidiaries and issues. Bank of Spain Circular 3/2008, dated 22 May, establishes which items must be considered as equity, in order to comply with the minimum requirements established by the regulation. Eligible capital for these calculation purposes is classified into Tier I and Tier II capital and differs from equity calculations provided for under IFRS-EU as it defines certain balance sheet headings to be included in eligible capital while stipulating that other headings be deducted. These deductions are not stipulated in IFRS-EU. The consolidation and valuation methods of equity affiliates to be applied in the calculation of minimum capital requirements for the Group differ, in accordance with current regulations, from those used to produce these consolidated financial statements, which may result in differences in the calculation of capital under the two sets of standards. The Group’s management of equity meets the provisions of Bank of Spain Circular 3/2008, with respect to conceptual definitions. In this connection, the Group considers computable equity to be the items indicated in Rule 8 of Bank of Spain Circular 3/2008 and subsequent amendments. The minimum capital requirements established in the aforementioned Circular are calculated according to the Group’s exposure to credit and dilution risk (in relation to assets, commitments and other memorandum accounts that represent these risks according to their amounts, characteristics, counterparties, guarantees, etc.), to counterparty risk and the liquidity risk position of its trading portfolio, exchange rate risk and risk associated with its position in gold (in relation to the net currency position and the net gold position) and operational risk. The Group is subject to compliance with the risk concentration limits established in the aforementioned Circular and monitors the degree of concentration in the credit risk portfolios by taking into consideration various parameters: geography, customer sectors and groups and it establishes risk policies and exposure limits to manage the extent of concentration in those portfolios. The positions that are considered to be high risk within the Group are much lower that the maximum concentration risk limit established in the Circular. In addition the Group must comply with internal Corporate Governance obligations, the self-evaluation of capital and interest rate risk measurement, and the obligation to provide information to the public, which are also established in the Circular. In order to guarantee compliance with the objectives listed above, the Group employs an integrated risk management strategy, in accordance with the policies indicated above. The following table provides a breakdown of the Group’s capital at 31 December 2011 and 2010, classified as Tier 1 and Tier 2 capital. These have been calculated in accordance with the stipulations of Bank of Spain Circular 3/2008, dated 22 May, and subsequent amendments, which as previously noted, coincides with what is considered, for consolidation purposes, “capital under management”. 18 Thousand euro 2011 1.975.394 2010 1.957.119 90.041 88.083 1.666.847 1.380.125 9.064 170.802 Subordinated financing subject to limit 299.088 399.600 Treasury shares (18.830) (13.445) Tier 1 capital Capital Reserv es (including net amount of reserv es carried under the equity Minority interests Non-computable ex cess on subordinated financing Other deductions Tier two equity Reserv es for asset restatements Ex cess of tier 1 capital of subordinated transferred Subordinated financing - undefined duration or similar Measurement adjustments in computable av ailable-for-sale portfolio Other instruments Other deductions TOTAL COMPUTABLE OWN FUNDS --- --- (70.816) (68.046) 57.788 176.201 15.580 15.773 --- --- 45.839 85.608 762 --- --- 79.153 (4.393) (4.333) 2.033.182 2.133.320 10,82 10,63 Main ratios: Tier I Tier II Solv ency ratios Regulatory minimum 0,32 0,96 11,13 11,59 8,00 8,00 At 31 December 2011 and 2010, and during those financial years, the Group’s computable capital exceeded the requirements stipulated in the aforementioned regulation as shown in the table above. 1.11. Deposit Guarantee Fund The Bank is the only Group entity that contributes to the Deposit Guarantee Fund. In 2011 and 2010 the cost of contributions to this entity were EUR 7,541 and EUR 6,822 thousand, respectively. These were recognised under “Other operating expenses - Contribution to the Deposit Guarantee Fund” in the accompanying consolidated income statement (Note 42). Royal Decree-Law 16/2011 (14 October) entered into force on 15 October 2011 and created the Deposit Guarantee Fund for Credit Institutions. Article 2 of that Royal Decree-Law declares the cancellation of the Deposit Guarantee Fund for Savings Banks, the Deposit Guarantee Fund for Banking Establishments and the Deposit Guarantee Fund for Credit Cooperatives, the balances of which are integrated into the Deposit Guarantee Fund for Credit Institutions, which subjugates to all of the rights and obligations of the canceled funds. As a result, as from that date the Entity joined the new Deposit Guarantee Fund for Credit Institutions. Onto December 2011 Royal Decree-Law 19/2011 (2 December) entered into force and amended Royal Decree-Law 16/2011 which established that the amount of the contributions by Entities to the Deposit Guarantee Fund for Credit Institutions would increase to 2 per thousand of the calculation base. The aforementioned Royal Decree is applicable to the contributions made as from the date on which it entered into force. In 2011 the amount of contributions was set at 0.6 per thousand of the calculation base. 19 Finally, on 4 July 2011 Circular Letter 3/2011 (30 June) entered into force for entities belonging to a Deposit Guarantee Fund and covers additional contributions to Deposit Guarantee Funds. That Circular Letter establishes mandatory quarterly additional contributions for member entities that obtain term deposits or settle interest-bearing current accounts ceding certain interest rate, based on the term of the deposit or the nature of the on demand account. This contribution would derive from the weighting, of 500%, of deposits obtained or settled that exceed those rates, of the calculation base that may be determined by ordinary contributions. 1.12. Minimum reserves ratio At 31 December 2011 and 2010, and throughout 2011 and 2010, the Group met the minimum requirements for this ratio under applicable Spanish regulations. The cash on deposit at the Bank of Spain for these purposes totaled EUR 267,632 thousand and EUR 96,491 thousand at 31 December 2011 and 2010, respectively, although the obligation falling to several Group companies to maintain the balance required by applicable legislation to comply with this minimum reserve ratio is calculated based on the average daily balances maintained by each of them in that account during the mandatory maintenance period. On 21 December 2011 the Official Journal of the European Union (OJEU) published Regulation (EU) 1358/2011 of the European Central Bank (14 December), which amends Regulation (EC) 1745/2003, relating to the application of minimum reserves. The aforementioned amendment consists of including the reduction from 2% to 1%, approved by the Board of Governors of the European Central Bank on 8 December 2011, affecting the minimum reserve ratio to be held by entities subject to the regulations. This amendment entered into force as from the reserve maintenance period starting on 18 January 2012. The Bank is the only Group company that is subject to compliance with the minimum reserve ratio. 1.13. Subsequent events As regards the corporate transaction described in Note 1.3, on 18 January 2012 the Board of the C.N.M.V authorised the POA once it was approved by the National Competition Commission (NCC) and the relevant documents stating no opposition by the various supervisory bodies were obtained. On 19 January 2012 the C.N.M.V. reported that the POA acceptance period was between 20 January 2012 and 10 February 2012, both inclusive. On 31 January 2012 the number of declarations of acceptance of the POA received exceeded 75% of the Company's share capital. At the date these annual accounts were prepared, the definitive settlement of the POA had yet to be settled and it is expected to be completed during the second half of February 2012. On 4 February 2012, Royal Decree - Law 2/2012 (3 February) was published, which covers financial sector write-downs and is intended to improve the confidence, credibility and strength of the sector, facilitating a return to the financing of economic growth and the creation of employment. The aforementioned Royal Decree - Law establishes new requirements for additional provisions and capital, exclusively for the purpose of covering the impairment of the assets associated with the real estate activity, which includes both financing and adjudicated or received as payment of debt relating to the real estate sector. In general, banks must meet the provisions of the new legislation before 31 December 2012, although those that are carrying out mergers in 2012 will have 12 months as from the approval of such an operation to comply with the new requirements. 20 The Bank is currently quantifying the effects of that legislation, to subsequently analyse the procedure under which they may be absorbed into its financial statements. The above is subject to the completion of the corporate transaction described above with Banco Popular, in which case a a joint analysis of the impacts that their resolution would be carried out. At the date these consolidated financial statements were prepared no other event had materially affected the balance sheet. 1.14. Other information 1 . 1 4 . 1 . D e t a i l s o f i n ve s t me n t s a n d p o s t s h e l d b y d i re c t o rs i n c o mp a n i e s e n g a g i n g i n s i mi l a r a c t i vi t i e s In accordance with the requirements established in Section 2 of Article 229 and 230 of the Spanish Companies Act 2010 intended to reinforce the transparency of listed companies, the companies with the same, similar or supplementary corporate purpose as the Bank, and in which members of the Board of Directors and related persons have a direct or indirect interest, are listed in Appendix VI. Since 19 July 2003, the date on which Law 26/2003 entered into force, the member of the Board of Directors and related persons as defined by Article 231 of the Spanish Companies Act 2010, have not carried out and do not currently carry out any activity on their own behalf or on behalf of any other party, that is the same, similar or supplementary to the activity carried out by the Bank, except for Mr. José Arnau Sierra, who holds the position of Secretary to the Board of Directors of Dorneda de Inversiones 2002, S.I.C.A.V. 1 . 1 4 . 2 . S u m ma r y o f t h e A n n u a l R e p o rt o f t h e C u s t o m e r S e r vi c e D e p a r t me n t a n d O mb u d s m a n In accordance with the provisions of article 17 of Ministry of the Economy Order 734/2004 on customer service departments and ombudsmen for financial entities, a summary of the annual report compiled by the heads of customer service and the ombudsman for the Board of Directors is provided in Appendix VII. 1 . 1 4 . 3 . M o r t g a g e m a rk e t i n f o r m a t i o n The information required by Bank of Spain Circular 7/2010 dated 30 November regarding the development of certain aspects of the mortgage market. The Bank's Board of Directors states that the Group has all of the express policies and procedures covering all activities carried out with respect to mortgage market issues and which guarantee rigorous compliance with the mortgage market regulations governing these activities. The policies and procedures referred to above include the following criteria: Relationship between the amount of the loan and appraisal value of the mortgaged property, as well as the influence of other guarantees and the selection of appraisal companies. Relationship between the borrower's debt and income, as well as the verification of the information reported by borrowers, and their solvency. Avoid imbalances between the flows from the hedge portfolio and those deriving from the payments made as a result of the securities issued. The Bank has not issued any mortgage bonds and it is the only Group company that issues mortgage bonds and securities. As an issuer of such mortgage instruments, certain relevant information is presented broken down in the annual accounts below as required by mortgage market regulations: 21 A) Active transactions The nominal value of all of the outstanding mortgage loans granted by the Group, the amount of the mortgage shares and certificates of mortgage transfers issued and the nominal amount of the loans that back up the issue of the mortgage loans are presented below, making a distinction between eligible and ineligible items with respect to 31 December 2011 and 2010: MORTGAGE LOANS (a) 1. Total loans (b) 2. Mortgage bond holdings Of which: Loans held on balance sheet 3. Mortgage transfer certificates Of which: Loans held on balance sheet 4. Mortgage loans assigned as security for financing received 5. Loans securing bond and mortgage bond issue (1-2-3-4) Thousand euro 31.12.2011 31.12.2010 15.266.621 15.951.082 1.635.326 1.831.766 --- --- 367.667 783.801 304.339 722.877 --- --- 13.263.628 13.335.515 4.753.475 4.372.014 5.1.1 Fulfil requirements to be eligible ex cept for limit under Article 5.1 of Roy al Decree 716/2009 2.995.936 2.222.192 5.1.2 Other 1.757.539 2.149.822 8.510.153 8.963.501 111.398 254.083 8.398.755 8.709.418 5.1. Ineligible loans (c) 5.2. Eligible loans (d) 5.2.1 Non-computable amounts (e) 5.2.2 Computable amounts 5.2.2.1 Loans cov ering mortgage bond issues 5.2.2.2 Qualify ing loans to cov er mortgage bond issues --8.398.755 --8.709.418 (a) The term "mortgage loans" includes both loans and credit facilities w ith mortgage guarantees. (b) Balance used pending collection on mortgages irrespectiv e of percentage represented by the risk ov er the amount of the latest v aluation av ailable (Loan to v alue). (c ) Mortgage loans not transferred to third parties or associated w ith financing receiv ed that do not meet the requirements of Article 3 of Roy al Decree 716/2009 to be eligible for the issue of mortgage securities. (d) Loans eligible for issue of mortgage securities according to Article 3 of Roy al Decree 716/2009 w ithout deducting the limits to their computation established by Article 12 of Roy al Decree 716/2009. (e ) Amount of eligible loans that according to Article 12 of Roy al Decree 716/2009, are not computable to cov er issues of mortgage securities. The nominal value of the outstanding mortgage loans at 31 December 2011 and 2010 and those that are eligible, without taking into consideration the calculation limits established by Article 12 of Royal Decree 716/2009 (24 April) and broken down by item, is presented below: 22 Thousand euro 31.12.2011 31.12.2010 Loans securing Loans securing bond and Eligible loans bond and Eligible loans mortgage bond (b) mortgage bond (b) issue (a) Origin of operations Arranged by the entity issue (a) 13.263.628 8.510.153 13.335.515 8.963.501 13.263.628 8.510.153 13.335.515 8.963.501 Subrogated other entities --- --- --- --- Other --- --- --- --- Currency 13.263.628 8.510.153 13.335.515 8.963.501 Euro 13.250.913 8.504.975 13.322.742 8.955.346 12.715 5.178 12.773 8.155 13.263.628 8.510.153 13.335.515 8.963.501 11.812.656 7.854.566 12.308.089 8.418.317 Other currencies Payment status Pay ment status Other situations 1.450.972 655.587 1.027.426 545.184 13.263.628 8.510.152 13.335.515 8.963.501 Up to 10 y ear 3.895.718 1.567.404 3.656.065 2.510.298 More than 10 y ears and up to 20 y ears 2.815.619 1.935.226 2.777.191 1.955.385 More than 20 y ears and up to 30 y ears 4.325.594 3.175.649 4.344.731 2.832.948 More than 30 y ears 2.226.697 1.831.873 2.557.528 1.664.870 13.263.628 8.510.153 13.335.515 8.963.501 592.362 170.058 395.650 258.817 8.656.468 Average residual period to maturity Interest rate Fix ed Variable 12.609.252 8.320.701 12.865.749 Mix ed 62.014 19.394 74.116 48.216 Holders 13.263.628 8.510.153 13.335.515 8.963.501 Entities and indiv idual entrepreneurs - Of which: Real estate developments Other indiv iduals and ISFLSH Type of guarantee Assets /finished buildings Residential - Of which: Official housing Commercial Other Assets/ buildings under construction Residential - Of which: Official housing Commercial Other Land Dev eloped Other 7.958.115 3.638.358 7.839.934 4.473.821 3.147.038 692.513 3.499.284 2.274.275 5.305.513 4.871.795 5.495.581 4.489.680 13.263.628 8.510.153 13.335.515 8.963.501 9.217.672 7.875.132 9.561.341 6.913.433 7.596.423 5.814.401 8.036.033 6.029.918 87.401 85.648 1.621.249 1.649.148 1.525.308 883.515 --- 411.583 --- --- 3.189.830 359.182 2.730.605 1.398.386 1.108.062 31.742 998.430 489.231 192.113 46.510 156.195 79.054 1.889.655 280.930 1.575.980 830.101 856.126 275.839 1.043.569 651.682 787.311 274.639 910.849 568.802 68.815 1.200 132.720 82.880 192.113 (a) Balance used pending collection on loans and credit facilities secured by mortgages, irrespectiv e of the percentage of risk ov er the latest v aluation ("loan to v alue"), not transferred to third parties or associated w ith financing receiv ed. (b) Loans and credit facilities eligible for issue of mortgage bonds and debentures according to Article 3 of Roy al Decree 716/2009 w ithout deducting the limits to their computation established by Article 12 of Roy al Decree 716/2009. The breakdown of the nominal value of outstanding eligible mortgage loans and credit facilities at 31 December 2011 and 2010, as a percentage of the risk with respect to the value obtained based on the latest appraisal available for mortgaged assets (loan to value): 23 Thousand euro 31/12/2011 31/12/2010 Loan to value of operations More than 40% More than 60% Type of guarantee Up to 40% and up to 60% More than 40% More than 60% and up to 80% More than 80% TOTAL Up to 40% and up to 60% and up to 80% More than 80% TOTAL Eligible loans (a): Mortgages on housing 1.001.998 1.688.487 3.154.257 1.401 5.846.143 824.279 1.536.585 3.323.455 --- 5.684.319 Mortgages on other assets 1.169.673 1.450.827 567 42.943 2.664.010 1.464.210 1.729.518 85.454 --- 3.279.182 2.171.671 3.139.314 3.154.824 44.344 8.510.153 2.288.489 3.266.103 3.408.909 --- 8.963.501 TOTAL (d) Loans eligible for issue of mortgage securities without considering the limits to their computation established by Article 12 of Royal Decree 716/2009. The available balance of mortgage loans that support the issue of mortgage bonds at 31 December 2011 and 2010 is as follows: Thousand euro 31.12.2011 Balances available (a): 31.12.2010 598.849 767.590 - Potentially eligible loans (b) 360.080 612.404 - Potentially non-eligible loans 238.769 155.186 (a) Amounts committed (limit) less amounts used on all mortgage loans, irrespectiv e of the percentage of total risk ov er the latest v aluation av ailable ("loan to v alue"), not transferred to third parties or associated w ith financing receiv ed. (b) Potentially eligible loans for the issue of mortgage securities according to Article 3 of Roy al Decree 716/2009. The Group does not have replacement assets linked to issues of mortgage bonds. b) Liability transactions Information regarding the mortgage bonds issued at 31 December 2011 and 2010 is as follows: 24 Thousand euro 31/12/2011 Nominal value 1. Outstanding mortgage bonds 2. Mortgage debentures issued 2.1. Debt securities Issued through public offering 31/12/2010 Average Nominal value residual maturity (a) maturity (a) --- --- 6.207.100 6.383.100 5.267.100 4.600.000 - Time to maturity up to one y ear 1.167.100 --- - Time to maturity more than one y ear and up to tw o y ears 1.300.000 500.000 - Time to maturity more than tw o y ears and up to three y ears 1.500.000 1.300.000 - Time to maturity more than three y ears and up to fiv e y ears 1.300.000 2.800.000 --- --- - Time to maturity more than fiv e y ears and up to 10 y ears -Time to maturity more than 10 y ears --- --- 140.000 1.183.100 - Time to maturity up to one y ear --- 676.000 - Time to maturity more than one y ear and up to tw o y ears --- 167.100 - Time to maturity more than tw o y ears and up to three y ears --- --- - Time to maturity more than three y ears and up to fiv e y ears --- 200.000 140.000 140.000 2.2. Debt securities Other issues - Time to maturity more than fiv e y ears and up to 10 y ears -Time to maturity more than 10 y ears 2.3. Deposits - Time to maturity up to one y ear --- --- 800.000 600.000 --- --- - Time to maturity more than one y ear and up to tw o y ears 400.000 --- - Time to maturity more than tw o y ears and up to three y ears 200.000 400.000 - Time to maturity more than three y ears and up to fiv e y ears 200.000 --- - Time to maturity more than fiv e y ears and up to 10 y ears --- 200.000 -Time to maturity more than 10 y ears --- 3. Mortgage bond holdings (b) Average residual --- --- --- --- --- - Issued through public offering --- --- --- --- - Other issues --- --- --- --- 304.339 154 722.877 166 4. Mortgage transfer certificates (b) - Issued through public offering - Other issues --- --- --- --- 304.339 154 722.877 166 (a) Av erage w eighted time to maturity by amount and ex pressed in months. (b) Amount of mortgage holdings and mortgage transfer certificates issued relating ex clusiv ely to loans on the balance sheet . 25 1.15. Informational transparency relating to the financing of contruction and real estate developments, financing for the acquisition of homes, assets acquired in foreclosure and measurement of financing needs in the markets 1 . 1 5 . 1 . I n f o r m a t i o n re g a rd i n g t h e f i n a n c i n g d e d i c a t e d t o c o n s t ru c t i o n a n d r e a l e s t a t e d e v e l o p m e n t , h o m e f i n a n c i n g a n d f o re c l o s e d a s s e t s . 1 . 1 5 . 1 . 1 . Qu a l i t a t i v e i n f o r ma t i o n The Group carries out integral management of the real estate portfolio throughout the credit cycle. As from the time of concession, a which time the particularities of the segment in question are taken into consideration, and including close monitoring of the current portfolio, up to the management of mismatched customer positions or defaults of customers in the real estate construction or promotion business and the properties that may be included in the balance sheet as a result of this action. Granting of new risk The real estate and construction segments are not a target segment for the Group. However, it does have a process and tools for ensuring that the positions that may arise are of maximum credit quality. Firstly, the statistical measurement tools applied to customers (ratings and scorings) include the National Classification of Economic Activities (CNAE) as one of its discriminating factors. It expressly examines the differential performance shown by customers in this segment. In addition, within the delegated attribution guidelines to penalize risk, the sector of economic activity is also taking into account as a discriminating factor. The offices have very limited authority to grant credit to companies that are involved in the real estate construction or development business. Ordinary monitoring of loans In addition to the overall monitoring of the portfolio using general criteria, all borrowers that carry out activities in the real estate or development business are exhaustively examined regardless of their level of credit impairment. The processes implemented by the Group in this respect pursue the review of these portfolios at least on an annual basis. The examination concludes with the assignment of a rating for each customer. This rating constitutes the strategy that is to be followed with respect to each customer in order to prevent imbalances or, if inevitable, to maintain the most robust position possible. The examination is highly detailed and includes both the analysis of the credit risk and technical and legal issues (formalities, guarantees, etc.). Risk Management also has a team specialised in the real estate sector that supports the management of these risks: I. After receiving authorisation for the financing/refinancing: a. Technical advisory services regarding market knowledge, viability of the project, current status of the General Plan that may affect the property, the validity of the appraisal method, land development expectations, concentration of developments in the area, etc. b. Verification of licenses, distribution documents, verification of horizontal development rights, insurance policies, approved project, etc. 26 II. Formalities: a. Validation of the formal execution of the Development Mortgage Loan and the Land Mortgage Loan, reviewing and examining the documentation attached to the case file. b. Verification of the proper registration of the guarantees. III. Provisions: a. Control over the provisions of both the Land Mortgage Loan and the Development Mortgage Loan, including the updating of the related information. The same team of specialists monitors the developments and land financed by the Group by issuing alerts regarding the progress of developments, when necessary: Review of the rates associated with the developers and after verification, the values associated with the units making up the development. Alarms are raised when significant decreases in the appraised value are observed. Status of the licenses necessary at any given moment of development. Valuation of the banking operation (profile of the drawn downs, frequency, amounts). Development of sales regarding the execution of construction work. Progress of the construction work. Court claims involving suppliers, encumbrances following the creation of the mortgage. Developments that , after the end of the grace period and after a more than reasonable time has passed for sale, remain in possession of remnants of the development, maintaining the initial financing conditions. Reports on the overall situation of the development and land mortgage loan, providing details, among other things, geographic loacation, degree of completion of the work, appraisals, etc. Management of the non-performing loan portfolio The team engaged in these tasks (represented at both Central Services and Regional Management) have clearly established criteria for managing customers. Cusrtomers are managed as from the first default and all possible means of friendly resolution are exhausted, wihtout harming the position the Group has with respect to the debtor. This action includes the granting of a grace period, extension of the maturity period, modification of the repayment dates, obtaining of additional guarantees for refinancing and partial dation in payment or total payments for the debt, in accordance with the following criteria: In any case, all strategies pivot around updated information, particularly focused on appraisals, verifications and, in general, customer solvency. To apply this action the Irregular Investment Management Team has a series of decision trees. They fundamentally consist of the following two branches: Existing guarantees, deeper examination of the existing situation, based on the coverage they represent. A differentiation is made based on the Group's creditor position relating to other companies. Existence of guarantors, taking into consideration their financial situation. Solvency situation, measuring the quality of the available assets, as well as the situation in terms of pre-existing charges. 27 Based on the characterisation surrounding these branches clearly define the action to be taken. In general, the following strategies are applied: If there are no guarantees that easily cover the position, the intention is to improve the Group's position by including guarantor's with sufficient solvency or the contribution of new guarantees. Refinancing: reserved for solvent customers that provide solid support for the risk, taking into consideration pre-existing loads based on updated appraisals. In these types of situations the coverage of the transaction must be improved by increasing the guarantees, extending terms such that the weight of the financing can be borne by the customer. In this case, by ensuring that the risk is covered. Dation in payment/acquisition of properties: if refinancing is not viable the option of accepting a dation in payment or acquiring the property. In these cases, a limit is set at 90% of the updated appraised value, ensuring that the amount is never less than the value of the borrowings. Court claim: initiated if the position cannot be improved in terms of the guarantees provided, when sufficient solvency exists with respect to owners or guarantors. In this connection, the mortgage process is differentiated either through mortgages or through non-court claims for ownership, pursuing assets owned by the owner and guarantors. Management of borrowings involving several entities The Restructuring Unit is specialised in the management of restructuring of debt financing loans for corporate customers, in which several financial institutions participate. This Unit implements strategies that are coherent with those applied to the management of customers in an irregular or default situation that are not involved with multilateral financing, adapted to the increased complexity of the cases being managed. The guidelines are based on the following fundamental principles: I. Analysis of operating collateral. II. Measurement of the limitations for foreclosing on collateral. III. Legal support for evaluating existing agreements between creditors or guarantee and pledge documentation. IV. Business and reputational cost. Management of personal mortgage loans The Bank has a unit specialising in the management of personal debt reflecting payment difficulties. This team is responsible for the management of personal mortgage loans for individuals that have sufficient solvency and a will to make payment. Its duties are: Negotiate with individual and autonomous customers that are solvent and have demonstrated a willingness to make payment, through restructuring, refinancing management and, as a final recourse, acquiring assets. In the case of refinancing, it will make use of the various measures that have been implemented by the Government to facilitate financial activities by consumers (default ICO, extension of payment periods free of charge, etc.). This centre supplements the management work carried out for any problems involving individuals and independent contractors and is carried out by external agencies. 28 Real estate area The real estate area is intended to manage the real estate assets owned by the Group, maximising value in the most efficient way possible. This area interacts fundamentally with the Irregular Investment Management Unit and the Restructuring Unit. Typically, action starts as a step prior to a dation-in-payment or the acquisition of property. However, the Real Estate Area provides advisory services in general, before bringing the property into the Group's balance sheet. It also prepares reports for the following purposes: Appraise the land, including the perspectives of future development, including any relevant development plans. Evaluate unfinished developments, identifying the investments that are necessary for completion and the perspectives for the subsequent sale of the units concerned. Analyse the position of unfinished developments, from the point of view of the possible sale of the properties. Once these processes have been completed (dation-in-payment, foreclosure, etc.) which end with the asset being included in the Group's balance sheet, the Real Estate Area receives all the information regarding the assets and starts to manage the properties. The following tasks are involved in this area: Manage the sale of the properties or land, in accordance with a value optimisation strategy. Coordinate the development of the land or unfinished developments, when considered to be profitable investments. Manage the assets owned by the Group, including security, the payment of taxes, maintenance, etc. 1 . 1 5 . 1 . 2 . Qu a n t i t a t i v e i n f o r ma t i o n At 31 December 2011 and 2010, the details of the financing applied to real estate construction and development, and the relevant coverage, is as follows: 29 Thousand euro 2011 2010 Excess over Excess over guarantee value guarantee value Gross amount (2) Specific cover Gross amount (2) Specific cover Financing (businesses in Spain ) (1) Of which: doubtful Of which: substandard Memorandum item Non-performing loans (4) Memorandum item Total customer loans, excluding Public Administrations (businesses in Spain) (5) Total assets General total cover (total businesses) (3) 5.037.941 1.688.154 397.185 4.813.311 1.994.150 358.143 946.779 352.316 313.484 769.193 319.165 255.822 837.749 332.068 83.701 934.583 447.442 102.321 250.430 307.953 Carrying value Carrying value 20.303.558 21.140.666 30.375.887 31.134.698 23.601 113.075 (1) Lo ans are classified acco rding to their purpo se and no t the debto r's CNA E. This implies, fo r example, that if the debto r relates to : (a) a real estate co mpany but the financing is dedicated to a purpo se o ther than co nstructio n o r real estate develo pment, it is no t included in this table and (b) a co mpany who se co re business is no t co nstructio n o r real estate develo pment but the lo an is used to finance pro perties fo r real estate develo pment, it is included in this table. (2) The amo unt o f the excess that the gro ss amo unt o f each lo an represents o ver the real rights which, if appro priate, have been received in guarantee, acco rding to A ppendix IX o f B ank o f Spain Circular 4/2004. Therefo re, the value o f the real rights is the result o f weighting the lo wer o f the co st o f the assets and their valuatio n value in their current co nditio n by percentages ranging fro m 70% to 50% acco rding to the nature o f the mo rtgaged assets. (3) The to tal amo unt o f the value adjustments fo r impairment o f assets and pro visio ns having the nature o f general co verage carried o ut fo r any item (to tal businesses) (4) Gro ss amo unt o f the lo an used to finance the real estate co nstructio n and develo pment reco rded by the Gro up's credit institutio ns (businesses in Spain), written o ff o wing to classificatio n as no n-perfo rming . (5) Amo unt reflected under assets o n the balance sheet after deducting the amo unts reco rded fo r their co verage. The breakdown of the financing devoted to real estate construction and development at 31 December 2011 and 2010, based on the type of guarantee, is as follows: Thousand euro Gross amount 2011 2010 Without mortgage 470.732 420.616 With mortgage Finished buildings 3.148.011 3.537.278 1.187.301 1.449.337 673.970 876.989 513.331 572.348 1.108.869 1.044.372 1.071.904 998.430 36.965 45.942 851.841 1.043.569 783.370 910.849 68.471 132.720 1.419.198 855.417 5.037.941 4.813.311 Housing Other Buildings under construction Housing Other Land Dev eloped land Other land With other guarantees Total 30 The breakdown of household lending to acquire homes at 31 December 2011 and 2010 is as follows (business in Spain): Thousand euro 2011 2010 Of which: Gross amount Of which: Doubtful Gross amount Doubtful Home loans Without mortgage With a mortgage Total 37.858 124 43.742 8.687 6.133.900 224.770 6.332.302 223.574 6.171.758 224.894 6.376.044 232.261 The breakdown of loans secured by a mortgage guarantees for the acquisition of homes, based on the percentage represented by the total risk involving the amount of the latest available appraisal (LAA) at 31 December 2011 and 2010 is as follows: Thousand euro 2011 LTV ranges (1) LTV≤40% Gross amount Of w hich: doubtful 40%<LTV≤60% 60%<LTV≤80% 80%<LTV≤100% LTV>100% Total 932.793 1.624.887 3.325.842 233.679 16.699 6.133.900 5.135 14.184 153.302 46.077 6.072 224.770 (1) Lo an to value (LTV) is the ratio resulting from dividing the risk in effect at the year end by the amo unt o f the latest valuatio n available. Thousand euro 2010 LTV ranges (1) LTV≤40% Gross am ount Of w hich: doubtful 40%<LTV≤60% 60%<LTV≤80% 80%<LTV≤100% LTV>100% Total 838.687 1.548.587 3.661.099 261.993 21.936 6.332.302 4.622 13.242 144.490 45.407 15.813 223.574 (1) Lo an to value (LTV) is the ratio resulting fro m dividing the risk in effect at the year end by the amo unt o f the latest valuatio n available. The breakdown of real estate assets and capital instruments foreclosed on by the Group at 31 December 2011 and 2010 is as follows: Thousand euro 2011 2010 Value value Value Of which: Cover value Of which: Cover Real estate assets deriving from financing of construction and real estate development companies 1.500.837 531.619 1.412.477 396.767 492.546 144.300 524.407 111.518 Housing 307.087 91.430 340.469 69.608 Other 185.459 52.870 183.938 41.910 123.259 35.848 88.843 27.145 Housing 87.704 26.733 83.039 25.329 Other 35.555 9.115 5.804 1.816 885.032 351.471 799.227 258.104 Dev eloped land 617.090 244.570 195.107 55.161 Other land 267.942 106.901 604.120 202.943 Real estate assets deriving from home loan mortgages 142.919 74.836 101.930 8.267 Other foreclosed real estate assets 56.105 28.073 11.274 --- 366 --- 880 --- 1.700.227 634.528 1.526.561 405.034 Finished buildings Buildings under construction Land Equity instruments, interests and financing companies holding such assets (1) Total (1) This relates in full to equity instruments representing interests in no n-co nso lidated co nstructio n o r real estate co mpanies, received in payment o f debts. There are no no n-co nso lidated co mpanies ho lding fo reclo sed real estate assets. 31 1 . 1 5 . 2 . I n f o r m a t i o n re g a rd i n g m a rk e t f i n a n c i n g n e e d s In 2011 no significant amount of issues matured at Banco Pastor. There is mainly the structured maturity of four mortgage bonds totalling EUR 376 million and two multi-party bonds totalling EUR 300 million. Part of the first issue of ordinary secured bonds maturing in March 2012 was redeemed early in December in the amount of EUR 171.1 million. Banco Pastor ended the year with liquid available assets exceeding EUR 1,700 million compared with EUR 1,200 million in 2010. The most relevant aspects were as follows: The liquidity strategy continues to be based substantially on investments through network resources. In this respect, at 31 December 2011, 79.4% of loan investments are financed using customer funds, compared with 71.9% at the end of 2010. In 2011 the issue of long-term instruments continued, mainly consisting of the April issue of EUR 500 million in mortgage bonds that mature in April 2012 and the December issue of ordinary guaranteed bonds totalling EUR 500 million, maturing in December 2016. In April 2011 convertible bonds totalling EUR 251.8 million were issued and mature in April 2014. In terms of short-term instruments, the balance of promissory notes issued in the wholesale market has progressively been reduced. In 2012 there will be more demanding maturities. The most important are concentrated in March (EUR 828.9 million in guaranteed senior debt) and in September (EUR 600 million) in mortgage bonds. To finance these maturities, the activity mainly focuses on: 1. The branch office network's activities will continue to be very focused on the generation of a positive commercial gap, such that the loan investment/resources ratio continues to improve. 2. The issue of medium and short-term debt instruments continues to take place under market conditions. 3. The issue of short-term debt instruments, mainly promissory notes, will increase very significantly. This strategy will allow the bank to end 2012 with a top tier line of liquidity that is in line, or even higher, than that recorded at the end of 2011. In the longer term, the maturities faced by Banco Pastor were planned in a scaled manner and without any significant concentration in any year. The Bank will thus have certain flexibility when managing its liquidity, taking advantage of the right moments and through the products that are most advisable at any given time. Alternations in the sovereign debt markets continued throughout 2011 and the appeal during the year to the European Central Bank was important due to the difficulties faced by markets to obtain temporary debt. Despite this, in December 2011 Banco Pastor recognised a notably lower amount in this respect than in the same period in 2010. The 3-year European Central Bank facility has notably relaxed the risk premium for Spain and other peripheral countries. Its effects were also felt with respect to shortterm Spanish debt interest rates, which fell significantly. 32 1.16. Information regarding the deferral of payments made to suppliers. On 5 July 2010 Law 15/2010 was published and it amends Law 3/2004 (29 December), which established measures to counter delays in payments in commercial transactions. Among other things, this legislation supresses the possibility of "agreements between the parties" with respect to the extension of the deadline for paying suppliers, in response to the financial repercussions of the financial crisis on all sectors, which translated into an increase in defaults, delays and extensions when settling outstanding invoices. This particularly affected small and medium-sized companies due to their significant dependence on short-term credit and the cash limitations within the current economic context. In addition, in order to fight against these difficulties, the law establishes a general maximum deferral between companies of 60 calendar days as from the date on which the goods were delivered or services rendered, and it takes effect on 1 January 2013. Up until that time a transitional system has been established under which the legal maximum payment periods will be progressively reduced for those companies that had agreed longer payment periods. In addition, Additional Provision Three of that law indicates that companies must expressly publish information regarding supplier payment periods in the notes to the individual and consolidated annual accounts. In compliance with that provision, payments made by the Group and the amounts pending payment at 31 December 2011 and 2010, in all cases have been made within the legal deadline. 1.17. Changes in accounting policies a) Standards and interpretations taking effect this year In 2011 the following International Finanical Reporting Standards and Interpretations were mandatory and therefore have been applied when preparing the Group's consolidated financial statements for 2011: Standards, amendments Description Mandatory in the years starting as from and interpretations Amendment to IAS 32 Classification of rights ov er shares 1 February 2010 Rev iew of IAS 24 Related party disclosures 1 January 2011 Amendment to IFRIC 14 Prepay ment of a minimum funding requirement 1 January 2011 IFRIC 19 Ex tinguishing financial liabilities w ith equity instruments 1 July 2010 Improv ements to IFRIC Amendments to a series of standards Mostly mandatory for y ears starting as from Amendment to IFRS 1 Limited ex emption to the requirement to disclose comparativ e 1 January 2011 1 July 2011 information in accordance w ith IFRS 7, applicable to first time adopters Amendment to IFRS 7 Financial instruments: disclosures - transfer of financial assets 1 July 2011 In 2011 the Official Journal of the European Union (OJEU) published the following European Commission Regulations regarding the adoption of IASB standards and interpretations: - Commission Regulation EU/149/2011 (18 February 2011), which amends Regulation CE/1126/2008, which adopts certain international accounting standards in accordance with European Parliament and Council Regulation CE/1606/2002, which refers to the Improvements to International Financial Reporting Standards (IFRS). 33 - Commission Regulation EU/1205/2011 (22 November 2011), which amends Regulation CE/1126/2008, which adopts certain international accounting standards in accordance with European Parliament and Council Regulation CE/1606/2002, which refers to the Improvements to International Financial Reporting Standard IFRS 7. b) Standards and interpretations that have been issued but have not yet entered into force At the date these consolidated annual accounts were prepared, the following standards and interpretations (the most relevant adopted at that date) that had been published by the IASB but which had not yet entered into force, either because their effective date is after the date of these consolidated annual accounts or because they have not yet been adopted by the European Union: Standards, am endments Description Mandatory in the years starting as from and interpretations IFRS 9 Financial instruments 1January 2013 IA S 12 Inco me taxes -deferred tax related to real estate 1 January 2012 IA S 27 Co nso lidated and separate financial statements 1January 2013 IA S 28 Investments in asso ciates and jo intly-co ntrolled entities 1January 2013 IFRS 10 Co nso lidated financial statements 1January 2013 IFRS 11 Jo int arrangements 1January 2013 IFRS 12 B reakdo wn o f interests in o ther entities 1January 2013 IFRS 13 M easurement o f fair value 1January 2013 A mendment to IA S 19 Emplo yee benefits 1January 2013 A mendment to IA S 1 P resentatio n o f the financial statements 1July 2012 IFRIC 20 Stripping co sts in the pro ductio n phase o f a surface mine 1January 2013 2. ACCOUNTING PRINCIPLES AND POLICIES AND MEASUREMENT CRITERIA APPLIED In drawing up the consolidated annual financial statements for 2011 the Group applied the following accounting principles and policies and measurement bases: 2.1. Financial instruments A “financial instrument” is a contract that gives rise to a financial asset at one entity and a financial liability or equity instrument at another. An “equity instrument” is a legal transaction that shows a residual participation in the assets of the entity that issues it once all liabilities are deducted. A "financial derivative" is a financial instrument whose value changes in response to an observable market variable (such as listed commodities prices, price index or interest rates, ratings or other credit indicator, or based on some other variable which, if a non-financial variable, is not specific to one of the parties to the contract), which does nto require an initial investment and is settled at a future date. “Hybrid financial instruments” are contracts that incorporate both a non-derivative host contract and a financial derivative, called an embedded derivative, that is not individually transferable, with the effect that some of the cash flows of the combined instrument vary in a way similar to a standalone derivative. “Compound financial instruments” are contracts that, from the issuer’s perspective, contain both a financial liability and an equity instrument (such as, for example, convertible bonds that give the holder the right to convert them into equity instruments of the issuing company). The operations indicated below are not considered, in accounting terms, as financial instruments: - Shareholdings in subsidiaries, multi-group companies and associates. 34 - The rights and obligations arising as a result of employee benefit plans. - The rights and obligations arising from insurance contracts. - Contracts and obligations relating to share-based employee remuneration. 2 . 1 . 1 . I n i t i a l r e c o g n i t i o n o f f i n a n c i a l i n s t r u me n t s Financial instruments are initially recognised on the balance sheet when the Group becomes a party to the contract that gives rise to the instrument under the terms of the contract. Specifically, debt securities, such as loans and cash deposits, are recognised from the date on which the legal right to receive or the legal obligation to pay cash arises. Derivative financial instruments are generally recognised from the trade date. Trading of financial derivatives using standard contacts, i.e. contracts where the parties’ reciprocal obligations must be fulfilled within a time period set by regulation or market conventions and that cannot be settled net, such as stock market contracts or spot market currency contracts, are recognised from the date on which the benefits, risks, rights and obligations conferred by ownership first apply to the buyer. Depending on the type of financial asset being traded this could be the trade date or the settlement or delivery date. Specifically, transactions performed on the spot currency market are recognised at their settlement date, transactions in equity instruments traded on secondary Spanish securities’ markets are recognised at their trade date and transactions in debt securities traded on secondary Spanish securities’ markets are recognised at their settlement date. 2 . 1 . 2 . Fa i r va l u e a n d a m o r t i s e d c o s t The fair value of a financial instrument on a specific date is the amount for which it could be delivered or settled on that date in a transaction carried out between knowledgeable, willing parties on an arm’s-length basis. The most objective and common reference for the fair value of a financial instrument is the price that would be paid for it on an organised, transparent and deep market (“quoted price” or “market price”). Where no market price exists for a particular financial instrument fair value is estimated on the basis of recent arm’s length transactions in similar instruments or, failing that, on the basis of valuation techniques that are sufficiently tried and tested by the international financial community, adjusting where necessary for specific features of the instrument being measured and, especially, for the various types of risk to which the instrument is exposed. The valuation techniques applied in the calculation of the market value of financial instruments are the following: - Published prices on financial markets. - Internal measurement models for those instruments that are not recognised at fair value. This calculation is based on the present value of cash flows and interest to the next repricing date (balloon at repricing)- on floating rate instruments – or until final maturity – on fixed rate instruments. To carry out this analysis, the interest rate curve used is the current market curve at the date of calculation. - Internal calculation model of the present value of credit spreads for those operations that are referenced to a variable rate. To carry out this analysis, the interest rate curve used is the current market curve at the date of calculation. Specifically, the fair value of financial derivatives traded in organised, transparent and deep markets and included in financial assets and liabilities held for trading is their daily quoted price and if, due to exceptional reasons, their quoted price cannot be determined at a given date, they are measured using methods similar to those used to measure derivatives not traded in organised markets. 35 The fair value of derivatives not traded on organised markets or traded on markets lacking in transparency or depth, is determined as the sum of future cash flows originating from the instrument, discounted to the valuation date (“present value”) using methods generally recognised by the financial markets: “net asset value” (“NAV”), option pricing models, etc. Amortised cost is understood to be the acquisition cost of a financial asset or liability plus or minus, as appropriate, the principal repayments and the portion systematically recognised in the consolidated income statement, using the effective interest method, of the difference between the initial cost and the maturity amount of such financial instruments. In the case of financial assets, amortised cost includes any impairment losses recognised. The effective interest rate is the rate that exactly discounts estimated future cash payments or receipts throughout the expected life of the financial instrument. For fixed-rate financial instruments the effective interest rate is the same as the contractual interest rate set at the time the instrument was acquired, adjusted as necessary for fees and transaction costs which, under IFRS-EU, are included in the calculation of such effective interest rates. For floating rate financial instruments, the effective interest rate is estimated in a similar way to that used for fixed-rate instruments, with the contractual rate being recalculated at each reset date to take account of changes affecting future cash flows. Note 30 provides details of the fair value calculation methods applied to financial instruments. 2 . 1 . 3 . C l a s s i f i c a t i o n a n d m e a s u re m e n t o f f i n a n c i a l i n s t ru m e n t s In general terms, financial instruments are included for measurement purposes in one of the following categories: Financial assets and liabilities at fair value through profit or loss: this includes all financial instruments classified as held for trading and those designated at fair value through profit or loss. Financial liabilities held for trading include those issued with a view to repurchase in the near future, financial instruments forming part of an identified and jointly-managed portfolio for which there is evidence of recent actions to make short-term gains, any short positions on securities arising from the sale of assets acquired temporarily under a non-optional resale agreement or securities loan, and any derivative instruments that have not been designated as hedging derivatives, including those forming part of hybrid financial instruments under IFRS-EU. Derivatives embedded in other financial instruments or host contracts are recognised separately as derivatives when their risks and other features are not closely related to those of the host contracts and when the host contracts are not classified as “Other financial assets or liabilities at fair value through profit or loss” or “Financial assets/liabilities held for trading”. Financial liabilities held for trading include those issued with a view to repurchase in the near future, financial instruments forming part of an identified and jointly-managed portfolio for which there is evidence of recent actions to make short-term gains, any short positions on securities arising from the sale of assets acquired temporarily under a non-optional resale agreement or securities loan, and any derivative instruments that have not been designated as hedging derivatives, including those forming part of hybrid financial instruments under IFRS-EU. 36 Other assets classified at fair value through profit and loss include “hybrid financial assets” that are not included in financial assets and liabilities held for trading and where the fair value of the embedded derivative cannot be reliably measured, assets that are managed jointly with “insurance liabilities” recognised at fair value, financial derivatives that significantly and effectively reduce exposure to changes in fair value, and financial liabilities and derivatives that are intended to significantly reduce general exposure to interest rate risk. Included in this category are those financial assets classified on initial recognition if as such they provide further information reducing or eliminating inconsistencies in the recognition or valuation (information asymmetries) resulting from the measurement of assets and liabilities or the recognition of gains and losses using different criteria. Other financial liabilities at fair value through changes in profit and loss are those designated on initial recognition and they must meet one of the following conditions: - They must take the form of hybrid financial instruments and the fair value of the embedded derivative cannot be reliably determined or the company has decided to designate the entire hybrid instrument as a financial asset or liability at fair value through changes in profit and loss. - When designated they eliminate or significantly reduce incoherency in the recognition or measurement (accounting asymmetries) that would arise by measuring assets or liabilities, or through the recognition of gains or losses, using different criteria. Financial instruments classified at fair value through profit or loss are initially recognised at fair value. Any subsequent changes in fair value are recognised with a balancing entry to “Gains/losses on financial assets and liabilities (net)” on the income statement, except for changes due to income or expense on financial instruments that are unrelated to trading, which are recognised through “Interest and similar income”, “Interest and similar expense” or “Income from equity instruments – equity instruments” on the income statement, depending on their nature. The accrued returns on debt securities included in this category are calculated using the effective interest method. Notwithstanding the above, financial derivatives whose underlying assets are equity instruments whose fair value cannot be measured reliably and which are settled by delivery of the underlying, are measured at cost. Held-to-maturity investments: This category includes debt securities with fixed maturities and fixed or determinable cash flows that the Group has, at acquisition or any time thereafter, the intention and ability to hold to maturity. The securities included in this portfolio cannot be reclassified, except for the exceptions established by IAS 39. These instruments are initially measured at fair value adjusted for transaction costs directly attributable to the acquisition of the financial asset, which are recognised in the consolidated income statement by the effective interest method defined in IFRSEU. Subsequently, they are measured at amortised cost, calculated using their effective interest rate. The interest accrued on these securities, calculated using the effective interest rate method, is recognised under “Interest and similar income” in the income statement. Exchange differences on securities denominated in non-euro currencies in this item are recognised in accordance with the method set out in Note 2.2. Any impairment losses on these securities are recognised as indicated in Note 2.1.8 above. Loans and receivables: This category includes securities representing debt not traded on an active market whose cash flows are of a determined amount and for which the bank expects to receive full repayment, the financing granted to third parties originating from typical credit and loan activities carried out by the group and the debt claims deriving from sales and services rendered by the Group. It also includes receivables under finance leases where the Group acts as lessor. 37 Financial assets classified under this item are initially recognised at fair value, adjusted for fees and transaction costs directly attributable to their acquisition, and, under IFRS-EU, taken to the income statement at the value calculated using the effective interest rate method to maturity. Following acquisition, the assets included in this category are carried at amortised cost. The interest accrued on these securities, calculated using the effective interest rate method, is recognised under “Interest and similar income” in the income statement. Exchange differences on securities denominated in non-euro currencies in this item are recognised in accordance with the method set out in Note 2.2. Any impairment losses on these securities are recognised as indicated in Note 2.1.8 above. Debt securities included in fair value hedges are recognised in accordance with the method set out in Note 2.1.4. Available-for-sale financial assets: This heading includes debt securities not classified as held-to-maturity investments or as loans and receivables or at fair value through profit or loss, and also includes equity instruments issued by entities other than subsidiaries, jointly-controlled entities and associates, provided that such instruments have not been classified at fair value through profit or loss. Available-for-sale assets are initially recognised at fair value, adjusted for transaction costs directly attributable to the acquisition of the financial asset. These are recognised in the income statement at their value as calculated using the effective interest rate method, as defined by IFRS-EU, over their remaining term to maturity, unless the financial assets do not have a fixed maturity date, in which case they are taken to the income statement when eliminated from the balance sheet. Subsequent to acquisition, financial assets included in this category are measured at their fair value. Notwithstanding the above, equity instruments whose fair value cannot be measured reliably are carried at cost, net of any impairment losses, in accordance with the method set out in Note 2.1.8. Changes in the fair value of financial assets designated as available for sale arising from interest or dividend payments are recognised against balancing entries in “Interest and similar income” (calculated using the effective interest rate method) and “Income from equity instruments – other equity instruments”, respectively, on the income statement. Any impairment losses affecting these instruments are recognised in accordance with the method set out in Note 2.1.8. Exchange differences on financial assets denominated in non-euro currencies are recognised as described in Note 2.2. Changes in the fair value of financial assets in this category hedged by fair value hedges are measured as indicated in Note 2.1.4 Other changes in the fair value of available-for-sale financial assets after their acquisition are recognised against a balancing entry in Group equity under “Equity – measurement adjustments – available-for-sale financial assets” until the financial asset is derecognised. At this point the balance of this item is recognised in the income statement under “Gains (losses) on financial transactions (net) – Other”. Non-current assets available-for-sale and Liabilities associated with noncurrent assets available-for-sale “Non-current assets held for sale” represents the carrying amount of individual items or groups of items (“disposal groups”) or items that form part of a business unit earmarked for disposal (“discontinued operations”), whose sale is highly probable in the assets’ current condition within a year of the date referred to in the financial statements. Group companies that meet the conditions mentioned in this paragraph are also classified as “Non-current assets held for sale”. This means that the carrying amount for these items – either financial or nonfinancial – is expected to be realised through the sale transaction. In particular, real estate assets or other non–current assets foreclosed by the Group in full or partial satisfaction of non-performing loans are classified as non–current assets held for sale, unless the Group has opted to keep them in use. 38 Similarly, “Liabilities associated with non-current assets held for sale” represent payables originating from assets or disposal groups and from discontinued operations. Financial liabilities at amortised cost: These include all financial liabilities that have not been classified in any of the previous categories. The financial liabilities included in this category are initially measured at fair value, adjusted for the amount of the transaction costs directly attributable to their issue, which are recognised in the consolidated income statements by the effective interest method defined in IAS 39 until maturity. They are subsequently measured at amortised cost. Interest earned on these securities, calculated by the effective interest rate method, is recognised in “Interest and similar expense” on the consolidated income statement. Exchange differences on securities denominated in non-euro currencies in this item are recognised in accordance with the method set out in Note 2.2. Financial liabilities included in this category are recognised as described in Note 2.1.4 Notwithstanding the above, financial instruments considered to be non-current assets held for sale under IFRS-EU are presented in these financial statements according to the criteria set out in this Note. 2.1.4. Hedge accounting A hedge is a financial technique through which one or more financial instruments (hedging instruments) are used to mitigate exposure to a specific risk that could affect the income statement in the event of changes in the fair value of, or cash flows generated by one or more specific items (hedged items). In the specific case of financial instruments designated as hedged items or qualifying for hedge accounting, valuation differences are recognised as follows: In fair value hedges, valuation differences in both hedges and hedged items – insofar as they relate to the risk being hedged – are recognised directly in the income statement. In cash flow hedges, valuation differences on the portion of the hedging instruments qualifying as an effective hedge are temporarily recognised in equity under “Valuation adjustments – cash flow hedges” In hedges of net investments in foreign operations, valuation differences on the portion of the hedging instruments qualifying as an effective hedge are recognised temporarily in equity under “Valuation adjustments – Hedges of net investments in foreign operations”. In the two latter cases, valuation differences are not recognised in income until the gains or losses of the hedged item are charged to income or the hedge matures. Valuation differences on the ineffective portion of cash flow hedges and hedges of net investments in foreign operations are recognised directly in the income statement. Hedging derivatives: These asset and liability items on the balance sheet include all financial derivatives acquired or issued by the Group that qualify for hedge accounting under IFRS-EU. To qualify as a hedge a financial derivative must satisfy the following conditions: 1) Hedge one of the following three types of risk: Changes in the fair value of assets and liabilities that are attributable to a particular risk that affects the position or balance to be hedged (“fair value hedge”). 39 Changes in the cash flows expected from financial assets and liabilities, commitments and highly probable forecast transactions (“cash flow hedge”). Net investment in a foreign business (“hedge of net investment in a foreign operation”) 2) Effectively eliminate any risk in the item or position being hedged for the entire forecast hedging period. This means that: At the hedge inception it is expected that under normal circumstances the hedge would be highly efficient (“prospective efficiency”). There is adequate evidence that the hedge was efficient during the life of the item of position hedged (“retrospective efficiency”). 3) There is adequate documentation showing that the financial derivative was taken out specifically to hedge certain balances or transactions and indicating how an efficient hedge was to be achieved and measured, consistent with the Group’s own risk management policies. Hedges may be applied to individual elements or balances (microhedges) or to portfolios of financial assets and liabilities (macrohedges). In this last case, all the financial assets and liabilities to be hedged must be exposed to the same type of risk. This is taken to be the case where all the assets have a similar exposure to interest rate risk. In addition, the change in the fair value attributable to the hedged risk in each individual item in the portfolio must be expected to be approximately proportional to the total change in the fair value attributable to the risk hedged in that portfolio. The Group uses fair value accounting hedges and financial derivatives to hedge interest rate risks such as fair value hedges and it also uses macrohedges to hedge the fair value of acquired options embedded in all granted loans ("floors"). The policy on hedging financial risks is coordinated with the general risk policy of the entity, as decided by the Assets and Liabilities Committee. The Group’s market risk unit uses the following effectiveness measuring methods to ensure effective measurement of the hedge: 1) Prospective test: Value at Risk (VaR) on a one-day horizon at a 99% confidence level. The hedge must almost completely mitigate the VaR of the hedged item, for which a range of between 95% and 105% has been established. Sensitivity analysis of the interest rate curve: effectiveness in each part of the curve. 2) Retrospective test: Variations in the market value of the hedging asset must track those in the hedged asset within a range of 80-125%. The Group reviews the efficiency of its hedges monthly. 2 . 1 . 5 . Tr a n s f e rs o f f i n a n c i a l a s s e t s a n d d e re c o g n i t i o n o f f i n a n c i a l assets and liabilities The accounting treatment of the transfer of financial assets depends on the degree to which the associated risks and benefits are transferred. The following cases can be distinguished: If the risks and returns are substantially transferred to third parties, the asset is written off the balance sheet and any right or obligation retained or created as a result of the transfer is simultaneously recognised. 40 If the risks and benefits associated with the financial asset transferred are substantially retained, the transferred financial asset is not written off the balance sheet and it continues to be measured using the same criteria applied before the transfer. Nonetheless, the following items are recognised: An associated financial liability in an amount equal to the price received, which is subsequently measured at amortised cost. Both income from the financial asset transferred but not written off and expense from the new financial liability. If the risks and returns associated with the transferred financial asset are neither substantially transferred nor substantially retained, the following distinction is made: If the assigning entity does not retain control of the financial asset transferred: it is written off the balance sheet and any right or obligation retained or created as a result of the transfer is recognised. If the seller retains control of the transferred financial asset, the asset continues to be recognised on the balance sheet at the amount equivalent to its exposure to potential changes in value and a financial liability associated with the transferred asset is recognised. The net amount of the transferred asset and associated liability will be the amortised cost of the rights and obligations retained, if the transferred asset is measured at amortised cost, or the fair value of the rights and obligations retained if the transferred asset is measured at fair value. Accordingly, financial assets are only written off the balance sheet when the cash flows they generate have been exhausted or when related risks and returns have been substantially transferred to third parties. Similarly, financial liabilities are only derecognised from the balance sheet when the obligations that gave rise to them have been settled or when they have been acquired, whether with a view to cancellation or resale. Note 32.4 summarises the most important circumstances regarding the main asset transfers outstanding at year-end 2011 and 2010. 2 . 1 . 6 . S e c u ri t i e s l e n d i n g Securities lending is a transaction where the borrower receives full ownership rights over certain securities while only paying fees, and promises to return to the lender securities of the same type as those received. The lender maintains the lent securities on its balance sheet and the borrower does not recognise the borrowed securities as assets. Securities borrowed are not recognised on the balance sheet and securities lent are nor derecognised because the associated risks are rewards are not transferred. If the borrower is obliged to pay a monetary deposit against the securities borrowed, the transaction is classified by the lender as repurchase agreement. 2 . 1 . 7 . R e p o s a n d re v e rs e re p o s Financial instruments acquired (or sold) under resale or repurchase agreements at a pre-determined price (repos or reverse repos), are recognised in the consolidated balance sheet as short-term lending (borrowing), depending on whether the Bank acts as lender (borrower), under “Due from banks” or “Loans and advances to customers” (or “Due to banks” or “Customer deposits”) Differences between acquisition and sale prices are recognised as financial interest over the duration of the agreement. 41 2 . 1 . 8 . I mp a i r m e n t o f f i n a n c i a l a s s e t s A financial asset is considered to be impaired – and its carrying amount consequently adjusted to reflect this impairment – when there is objective evidence that an event has occurred causing one of the following situations: Debt instruments (loans and debt securities): when there is objective evidence of an adverse effect on the future cash flows that were estimated at the transaction date. Equity instruments: when the carrying amount may not be fully recovered. As a general rule, the carrying amount of impaired financial instruments is adjusted with a charge to the income statement for the period in which the impairment becomes evident, and the reversal, if any, of previously recognised impairment losses is recognised in the income statement for the period in which the impairment is reversed or reduced, with the exception of equity instruments for which impairment losses cannot be reversed. When the recovery of any recognised amount is considered unlikely, the amount is written off, without prejudice to any actions that the consolidated entities may initiate to seek collection until their contractual rights are extinguished due to expiry of the statute-of-limitations period, forgiveness or any other cause. 2 . 1 . 8 . 1 . D e b t i n s t r u me n t s m e a s u re d a t a mo rt i s e d c o s t : Impairment losses on such instruments are equal to the positive difference between their respective carrying amounts and the present value of their estimated future cash flows. However, the market value of listed debt securities is considered a fair proxy for the present value of future cash flows. In estimating the future cash flows on debt securities the following factors are taken into account: All cash flows that the instrument is expected to generate over its remaining life, including, if any, amounts that may be generated by any associated collateral (after deducting the costs incurred in their foreclosure and subsequent sale). The impairment loss includes an estimate of the likelihood of collecting interest. The different types of risk to which each instrument is exposed. The circumstances under which collection will foreseeably take place. These cash flows are subsequently discounted using the instrument’s effective interest rate (if its contractual rate is fixed) or the effective contractual rate at the discount date (if it is floating). In the specific case of impairment losses arising as a result of insolvency risk in relation to the obligors (credit risk), a debt instrument is considered impaired due to insolvency in the following instances: When there is evidence of a deterioration of the obligor’s ability to pay, either because it is in arrears or for other reasons. When country risk materialises: country risk is considered to be the risk associated with debtors resident in a given country due to circumstances other than normal commercial risk. Possible impairment losses on these assets are measured as follows: Individually, for all significant debt instruments and for those that are not significant and cannot be classified into uniform groups of instruments with similar charfacteristics: type of instrument, debtor’s industry and geographical area, type of guarantee, age of past due amounts etc., as well as customer operations from groups in difficulty (“substandard risk”). 42 Collectively: the Group classifies transactions on the basis of the nature of the obligors, the conditions of the countries in which they reside, transaction status, type of guarantee or collateral and age of past-due amounts. For each risk group it establishes the impairment losses (“identified losses”) that it recognises in the Group’s annual financial statements. In addition to the identified losses, the Group recognises a complementary impairment loss on risks classified as standard and, therefore, not specifically identified ("inherent loss"). The inherent loss is calculated using statistical methods based on the Bank of Spain’s parameters, which are in turn based on past experience and information drawn from the Spanish banking sector and modified as circumstances dictate. 2 . 1 . 8 . 2 . A va i l a b l e -f o r -s a l e d e b t i n s t r u me n t s The impairment loss on debt securities held in the available-for-sale financial asset portfolio is equivalent to the positive difference between their acquisition cost (net of any repayment of principal) and their fair value, after deducting any prior impairment loss recognised in the income statement, provided that there is objective evidence that the differences arising on the measurement of these assets originates from their impairment, in which case these differences cease to be presented in the equity heading "Measurement Adjustments - Available-for-sale Financial Assets" and the entire amount accumulated to that date in the income statement is recognised. If all or part of the impairment loss is subsequently recovered, its amount is recognised in the income statement for the period when the reversal occurred. 2 . 1 . 8 . 3 . A va i l a b l e -f o r -s a l e e q u i t y i n s t r u m e n t s The criteria for measuring and recognising impairment losses are similar to those used for assets recognised under “Debt securities classified as available for sale (as explained in Note 2.1.8.2), with the exception that any reversal of these losses is recognised in equity under “Valuation adjustments – Available-for-sale financial assets” and if objective evidence is considered to exist that the assets included in this category have become impaired due to a prolonged or significant decline in their fair value to less than their cost. 2 . 1 . 8 . 4 . E q u i t y i n s t ru m e n t s c a rr i e d a t c o s t The amount of impairment losses on equity instruments carried at cost is the positive difference between their carrying amount and the present value of the expected future cash flows discounted at the market rate of return for similar securities. Impairment losses are recognised in the consolidated income statement for the period in which they arise as a direct reduction to the cost of the instrument. These losses can only be reversed subsequently if the impaired assets are sold. Impairment losses on investments in jointly—controlled entities and associates that are not classified as “financial instruments” are estimated and recognised by the parent company in accordance with the criteria set out in Note 2.1.8 above. 2.2. Transactions denominated in foreign currency 2 . 2 . 1 . Fu n c t i o n a l c u r re n c y The euro is the functional currency for all Group companies. Consequently, all non-euro balances and transactions are considered foreign currency balances and transactions. The equivalent value in euros of the Group’s total foreign currency denominated assets and liabilities, at 31 December 2011 and 2010, detailing the major currencies, was as follows: 43 2011 Balances held in: Equivalent value in thousand euro of balances held in: Pound sterling US dollars Swiss franc Japanese Canadian yen dollar Other TOTAL 248 573 138 10 15 50 1.034 Deposits w ith credit institutions 1.069 44.366 2.989 1.647 2.281 2.678 55.030 Customer loans 4.243 119.087 5.961 1.427 --- --- 130.718 Debt securities 4.531 --- --- --- --- --- 4.531 96 54.983 32 --- 1 --- 55.112 10.187 219.009 9.120 3.084 2.297 Coins and notes Other assets TOTAL ASSETS Deposits from credit institutions Customer funds Other liabilities TOTAL LIABILITIES 341 42.862 25 --- --- 25.535 759.762 9.033 190 2.920 63 2.750 29 --- 5 25.939 805.374 9.087 190 2.925 2010 Balances held in: 2.728 246.425 535 43.763 410 797.850 13 2.860 958 844.473 Equivalent value in thousand euro of balances held in: Pound sterling US dollars Swiss franc Japanese Canadian yen dollar Other TOTAL Coins and notes 306 734 174 9 11 71 1.305 Deposits w ith credit institutions 854 62.361 5.297 83 2.566 4.628 75.789 Customer loans 4.251 102.356 6.106 1.620 --- --- 114.333 Debt securities 4.733 --- --- --- --- --- 4.733 119 62.626 32 --- --- --- 62.777 10.263 228.077 11.609 1.712 2.577 Other assets TOTAL ASSETS Deposits from credit institutions Customer funds Other liabilities TOTAL LIABILITIES 102 39.939 244 --- 2 26.322 782.772 9.047 257 2.989 159 2.789 6 --- 5 26.583 825.500 9.297 257 2.996 4.699 258.937 20 40.307 15 821.402 11 2.970 46 864.679 2 . 2 . 2 . Fo re i g n c u r re n c y t ra n s l a t i o n me t h o d s : The translation of foreign currency balances into euros is carried out in two consecutive steps: Translation of foreign currency balances into the functional currency of the branches and consolidated entities. Translation into euros of balances held in the functional currencies of branches and consolidated entities whose functional currency is not the euro. Translation of foreign currency into functional currency: Foreign currency transactions carried out by branches and consolidated entities are initially recognised in their financial statements at their functional currency equivalent, applying the exchange rates in force on the corresponding transaction dates. At year end, the outstanding foreign currency monetary balances at branches and consolidated entities are translated into their functional currencies at the exchange rate then prevailing. Also: Non-monetary items measured at historical cost are translated to the functional currency at the exchange rate at the date of acquisition. 1) Non-monetary items recognised at fair value are translated at the exchange rate prevailing on the date on which their fair value was determined. 2) Forward foreign currency purchase and sale contracts outstanding, not considered hedges, are translated to euros at the year-end exchange rates on the forward currency market for the maturity date concerned. 3) Companies with functional currencies other than the euro: balances in the financial statements of consolidated companies whose functional currency is not the euro are translated into euros as follows: 1) Assets and liabilities, at the exchange rate prevailing at the balance sheet date. 44 2) Income, expense and cash flows at the average exchange rate for the year. 3) Equity, at historical exchange rates. 2 . 2 . 3 . E x c h a n g e ra t e s a p p l i e d The exchange rates applied by the Group in translating foreign currency balances to euros when preparing these annual financial statements were the average official (fixing) rates published by the European Central Bank for the spot currency market on the last trading day of the year. 2 . 2 . 4 . A c c o u n t i n g f o r e x c h a n g e d i f f e re n c e s : Exchange differences arising upon translation of foreign currency balances into the functional currencies are generally recognised in the income statement. Exchange differences arising on non-monetary items whose fair value is adjusted through equity are recognised under “Measurement adjustments - Available-for-sale financial assets” in the balance sheet until they are realised. 2 . 2 . 5 . Fo re i g n e x c h a n g e ri s k e x p o s u re In accordance with Bank of Spain Circular 3/2008, the Group has established an internal limit for its net currency positions, which is met at all times, by establishing internal control measures. In particular, the risk assumption policies approved by the governing bodies are clearly established, including: internal measurement procedures, operating limits, review frequency, responsible person or body and other relevant issues. Note 31.4.3 reports exchange rate risks. 2.3. Recognition of income and expense The paragraphs below summarise the most significant criteria applied by the Group in recognising income and expense: 2 . 3 . 1 . I n t e re s t i n c o me a n d e x p e n s e , d i vi d e n d s a n d s i mi l a r i t e ms In general, interest income and expense and similar items are recognised on an accrual basis using the effective interest rate method. The dividends received from other companies are recognised as revenue at the time the right to their receipt arises, except when they relate to profits generated prior to the acquisition date for which no revenues are recognised. 2 . 3 . 2 . Fe e s , c o m m i s s i o n s a n d s i mi l a r i t e m s Fee and commission income and expenses and similar items that are not required to be included in the calculation of the applicable effective interest rate and/or do not form part of the attributable costs of acquiring financial assets and liabilities other than those designated at fair value through profit or loss, are recognised in the income statement using criteria that vary according to their nature. The most significant of these are as follows: Those related to the acquisition of financial assets and liabilities at fair value through profit or loss are recognised when paid. Fees and commissions arising on transactions or services that continue over an extended period are recognised over the life of the transaction or service. Fees and commissions relating to services provided in a single act are recognised when the one-time act takes place. 2 . 3 . 3 . N o n -f i n a n c i a l i n c o m e a n d e x p e n s e Non-financial income and expenses are recognised on an accrual basis. 45 2 . 3 . 4 . D e f e r re d c o l l e c t i o n s a n d p a y m e n t s Deferred payments either to or by the Group are recognised at the value of their forecast cash flows discounted to present value at market rates. 2.4. Offsetting Financial assets and liabilities are offset, i.e., reported in the consolidated balance sheet at their net amount, only if the entities have a legally enforceable right to set off the amounts of such instruments and intend either to settle on a net basis, or to realise the asset and settle the liability simultaneously. In 2011 and 2010 no offsetting occurred since no suitable financial transactions were made. 2.5. Asset swaps Asset swaps entail the acquisition of property, plant and equipment or intangible assets in exchange for other non-monetary assets or a combination of cash and non-monetary assets. For the purposes of these consolidated financial statements, the foreclosure of assets to recover amounts owed to consolidated entities by third parties is not considered an asset swap. Assets received in a swap are recognised at the fair value of the asset given in exchange plus the fair value of any additional monetary consideration, unless there is a clearer way to establish the fair value of the asset received. 2.6. Financial guarantees and related provisions A financial guarantee contract is defined as a contract whereby an issuer is required to make specific payments to reimburse the holder for a loss it incurs when a specific debtor fails to meet its payment obligations (original or modified) relating to a debt instrument, irrespective of the various legal forms they may take: deposits, financial guarantee, insurance policy or credit derivative. Financial guarantees are recognised under “Financial liabilities at amortised cost Other liabilities” on the balance sheet at fair value, which will initially be the premium received, plus, where applicable, the present value of cash flow to be received, using a similar rate of interest to that paid on financial assets granted with a similar term and risk. At the same time, the present value of future cash flows pending receipt is recognised under “Loans and receivables - Customer loans” using the interest rate mentioned above. Subsequent to initial recognition, the amount recorded under “Loans and receivables - Customer loans” on the asset side of the balance sheet is updated, and the difference recognised in the income statement under financial revenue, while the amount recognised under “Financial liabilities at amortised cost” is recognised on a straight-line basis in the income statement as fee and commission income for the expected life of the financial guarantee. Financial guarantees, irrespective of the owner, instrumentation or other circumstances, are analysed periodically to determine the associated credit risk and estimate any provisions required. Provisions are calculated on similar criteria to those used to measure impairment losses on debt instruments carried at amortised cost (Note 2.1.8.1 above). Any provisions recorded are recognised under “Provisions for contingent liabilities and commitments” on the liability side of the consolidated balance sheet. Use and reversal of these provisions is recognised with a charge or credit to “Net provisions” in the income statement. If necessary to record a provision in respect of these financial guarantees, unaccrued fees on these contracts – recognised under “Other financial liabilities” on the liability side of the balance sheet – are reclassified to the corresponding provision account. 46 2.7. Recognition of Leases 2 . 7 . 1 . Fi n a n c e l e a s e s Finance leases are leases that transfer to the lessee substantially all the risks and rewards incidental to ownership of the leased asset. When the Group acts as lessor of an asset, the sum of the present value of the lease payments receivable from the lessee, plus the guaranteed residual value (which is generally the exercise price of the lessee’s purchase option at the end of the lease term), is recognised as lending to third parties and is therefore included under “Loans and receivables” in the balance sheet based on the type of lessee. When the Group acts as lessee, the cost of the leased assets is recognised in the balance sheet based on the nature of the leased asset, and a liability is simultaneously recognised for the same amount which is the lower of the fair value of the leased asset and the sum of the present value of the lease payments payable to the lessor plus, if appropriate, the exercise price of the purchase option. The depreciation policy for these assets is consistent with that used for property, plant and equipment for the Group’s own use. In both cases, the finance income and charges arising under the lease agreements are credited or debited to the income statement such that the yield remains constant over the life of the leases. 2 . 7 . 2 . Op e r a t i n g l e a s e s In operating leases, the lessor retains substantially all the risks and rewards of ownership of the asset. When the Group acts as lessor, it recognises the acquisition cost of the leased assets under “Property, plant and equipment” either as “Investment properties” or “Other assets leased out under operating leases”. The depreciation policy for these assets is consistent with that for similar property, plant and equipment for own use, and income from operating leases is recognised under “Other Operating Income” in the consolidated income statement on a straight-line basis. When the Group acts as lessee, lease expenses, including any incentives granted by the lessor, if applicable, are charged to “Other general administrative expenses” in the consolidated income statement on a straight-line basis. 2.8. Off-balance sheet resources Off-balance sheet resources are those provided by third parties for investment in companies and investment funds, pension funds, insurance-savings arrangements and discretional portfolio management agreements. These amounts are distributed among resources managed by other group companies and those marketed by the Bank, but managed by third parties outside of the Group. Note 32.3 provides information regarding third party assets managed and marketed by the Group in the years ended 31 December 2011 and 2010. 2.9. Personnel expenses 2 . 9 . 1 . P o s t - e mp l o y me n t b e n e f i t s a n d o t h e r l o n g -t e r m e mp l o y e e benefits The Group is obliged to supplement the provisions of the public social security system for certain retired and in-service employees and their rightholders in the event of retirement, permanent disability, death of a spouse or parent, early retirement and under several other circumstances. 47 The collective agreement replacing the Employee Welfare System signed on 21 November 2001 with all the unions represented in the Bank envisaged the creation of a pension plan known as the Plan de Pensiones de Empleo (“The Plan”). The Plan is designed to cover contingent risks such as the retirement of current employees. It is a mixed pension plan, managed by Pastor Vida, S.A. Compañía de Seguros y Reaseguros. Banco Pastor S.A. acts as custodian. The Plan covers all the commitments under the Collective Agreement, both in respect of risks (similar to those regulated by Banking Industry Collective Agreement XXI) and retirement. Retirement commitments are addressed through a mix of defined-benefit and defined-contribution arrangements, as follows: Defined benefits for employees that joined the Bank before 8 March 1980 and who were 55 or older at the date of the aforementioned Collective Agreement. A mix of defined benefits and defined contributions for employees that joined the Bank before 8 March 1980 and who were younger than 55 at the date of the Collective Agreement. Defined contribution for employees that joined the Bank after 8 March 1980. This group of employees did not have any retirement rights prior to the signing of the Agreement. The commitments under the defined benefit plan are insured through policies with BBVA Seguros, S.A., Vida Caixa, S.A. and Pastor Vida, S.A. insurance and reinsurance companies. In prior years the Group offered some employees the possibility of early retirement before reaching the retirement age established in the current Collective Agreement, assuming certain salary commitments up to the effective retirement date. The early retirement commitments are partially covered by a policy obtained from Pastor Vida and partilyy by an Internal Fund. In addition, other post-employment commitments assumed by the Group with respect to current employees and retirees relating to the company store, education assistance, Christmas baskets and voluntary bonuses, as well as extraordinary and special contributions of the pension plan. These post-employment commitments are partially covered by a policy obtained from Pastor Vida, S.A. and partially by an Internal Fund. 2 . 9 . 1 . 1 . P e n s i o n c o m m i t m e n t s – d e f i n e d c o n t ri b u t i o n p l a n s Benefits accrued under the defined contribution plan at 31 December 2011 and 2010 were EUR 42,681 thousand and EUR 43,229 thousand, respectively. The net amount accrued under these plans in 2011 and 2010 was EUR 2,659 thousand and EUR 2,785 thousand, respectively (Note 43.1). 2.9.1.2. Pension commitments under defined benefit plans and other p o s t -e m p l o y m e n t c o m p e n s a t i o n . 48 The present value of obligations taken on by the Bank in terms of post-employment benefits and other long-term obligations, and the funding status of these obligations at year ended 31 December 2011, as well as for the last four years, is detailed below: Thousand euro Pension commitments (public sy stem complements) (Note 2.9.1.2.1) 2011 2010(*) 2009(*) 2008(*) 2007(*) 262.937 246.958 262.567 263.689 245.665 With serv ing employ ees 78.781 76.159 73.543 70.014 67.178 With retired employ ees 168.177 186.408 190.146 175.651 195.759 Pre-retirees (Note 2.9.1.2.2) 15.225 24.491 33.806 41.080 54.634 Other post-employ ment commitments (Note 2.9.1.2.3) 11.701 13.804 15.313 15.880 18.166 273.884 300.862 312.808 302.625 335.737 Present value of obligations Related insurance contracts – Pension commitments (public complements ) sy stem 236.636 250.479 253.256 233.749 248.620 Present value of obligations net of related assets 37.248 50.383 59.552 68.876 87.117 Insurance contracts w ith related companies (Note 18 and 25) 21.583 25.442 25.240 27.521 33.013 Present value of obligations net of assets (related and other) 15.665 24.941 34.312 41.355 54.104 Unrecognised actuarial (losses)/gains (Agent) (Note 2.9.1.2.1) (16.865) (14.739) (13.399) (12.278) (9.032) (1.200) 10.202 20.913 29.077 45.072 Net pension liabilities /(assets) at 31 December (*) Included for comparativ e purposes. At 31 December 2011 and 2010 net liabilities for pensions were recognized in the balance sheets as follows: Thousand euro 2011 2010 Liabilities reflected in balance sheet: Pension prov isions (Note 25) 44.027 57.752 21.254 23.881 Less: Insurance contracts w ith related companies cov ering public sy stem benefit complements (Note 2.9.1.2.1) Insurance contracts w ith related companies cov ering pre-retirement commitments (Note 2.9.1.2.2) 329 1.561 22.444 32.310 Net assets in pension plans (Note 21) (b) 23.644 22.108 Net pension liabilities/(assets) (a) - (b) (1.200) 10.202 Pension prov isions (net of policies w ith related companies) (a) Assets reflected in balance sheet: The amount of the commitments were measured by qualified, independent actuaries applying the following criteria: 1) Valuation method: "projected unit credit method". This looks at each year of service as generating an additional unit of benefit rights and values each unit separately. 2) Actuarial assumptions used: Unbiased and mutually compatible. 49 Specifically, the main actuarial assumptions used in the calculations were the following: Assumptions 2011 Mortality tables Discount rates 2010 PERM/F 2000 NP PERM/F 2000 NP 2.68% to 6.15%, on the basis of the 1.49% to 5.68%, on the basis of the maturity of commitments maturity of commitments 2.68% to 6.15%, on the basis of the 1.49% to 5.68%, on the basis of the maturity of commitments maturity of commitments 0.00% 0.00% regulatory bases and pensions. 2.25 % 2.25 % Annual salary increase rate 3.50 % 3.50 % Annual accumulated inflation rate 2.25 % 2.25 % Ex pected rates of return on assets Annual pension rev ision rate Annual grow th rate of Social Security v ariables: 3) Each employee is assumed to retire as soon as they become entitled to do so. 4) The plans covered by internal or external pension funds, in accordance with Spanish regulations governing the implementation of companies’ pension obligations to employees, apply the actuarial assumptions stipulated in Spanish legislation. Assets associated with the plan are considered to be those that will be used to directly settle obligations and meet the following conditions: they are not owned by the bank, they are only available to pay or finance compensation and cannot return to the Bank. 2.9.1.2.1. Pension commitments in defined benefit plans relating to supplements to public system benefits At the end of the last two years, the composition of pension commitments in defined benefit plans for supplements to the public system is as follows: Thousand euro Pension obligations -retired employ ees Accrued risks for pensions - retired employ ees 2011 2010 168.177 186.408 78.781 76.159 TOTAL OBLIGATIONS (Note 2.9.1.2) 246.958 262.567 Insurance contracts - non-related companies 232.466 245.996 21.254 23.881 253.720 269.877 Insurance contracts - related companies (Note 2.9. 1.2) COVER AT THE YEAR END 50 The reconciliation of the opening and closing present value of pension commitments in defined benefit plans relating to supplements to the public system benefits, as well as the reconciliation of the opening and closing fair values of the assets associated with the plan, are as follows: Thousand euro 2011 2010 Present actuarial value of obligations at the start of the period (Note 2.9.1.2) 262.567 263.689 + Cost of serv ices for y ear (Note 2.9. 1.3) + Borrow ing costs (Note 2.9 .1.3) - Benefits paid +/-Actuarial losses/(gains) 694 10.832 (17.160) (11.809) 1.834 713 11.395 (17.819) 4.589 Present actuarial value of obligations at the end of the period (Note 2.9.1.2) 246.958 262.567 Fair value of plan assets at the start of the period + Ex pected return on plan assets (Note 2.9.1.3) + Contributions made by the Entity - Benefits paid +/-Actuarial (losses)/gains Fair value of plan assets at the end of the period 269.877 11.167 3.771 (17.160) (13.935) 253.720 271.427 11.745 1.275 (17.819) 3.249 269.877 The total plan assets include insurance policies, with flows that are identical, both in terms of amount and regularity of payments, to one or all of the payment obligations contained in the plan. As such, it is considered that the fair value of these insurance policies is equal to the present value of the associated payment obligations. Therefore, the plan assets have been measured as the actuarial value of the benefits guaranteed by the policies and, as a result, the expected return on the assets is equal to the discount rate applied in the calculation of the present value of the obligations. This is determined, once the life of each obligation has been calculated, using the market yield of high quality corporate bonds or obligations as reference at the date of the associated financial statements. The real return on the plan assets differs from the estimated return only as a result of actuarial losses on insurance policies, which being linked to obligations, are offset against the actuarial losses on the liabilities side. The forecast contribution to the plan during 2012 is EUR 2,732 thousand. Actuarial gains and losses “Actuarial gains and losses” are defined as those gains and losses that arise from differences between actuarial forecasts and actual performance and changes in the actuarial assumptions used. Actuarial gains and losses generated by post-employment benefits were amortised using the 10% corridor method. Any accrued excess over 10% of the greater of the present value of plan assets and the present value of plan obligations was distributed over five years. Actuarial gains and losses generated by other long-term commitments, including those acquired for employees taking early retirement, are recognised in the income statement immediately. 51 The unrecognised portion of commitments acquired in connection with postemployment benefits was wholly generated by actuarial differences. The table below summarises the movements in 2011 and 2010: Thousand euro 2011 2010 Accumulated actuarial gain /(loss) at the start of the year (Nota 2.9.1.2) (14.739) (13.399) Actuarial gain / (loss) on obligations 11.809 (4.589) Actuarial gain / (loss) on assets (13.935) 3.249 Amortisation for the y ear --- --- Accumulated actuarial gain /(loss) at the end of the year (Nota 2.9. 1.2) (16.865) (14.739) The adjustment for experience and changes in assumptions that arises from plan assets and liabilities is as follows: Adjustment for experience of obligations Gains / (losses) on obligations by ex perience Thousand euro 2011 2010 876 176 Gains / (losses) on obligations ow ing to change in assumptions 10.933 (4.765) Gains / (losses) on obligations 11.809 (4.589) Adjustment experience of assets Gains / (losses) on assets ow ing to ex perience Thousand euro 2011 2010 (2.904) (1.546) Gains / (losses) on assets ow ing to change in assumptions (11.031) 4.795 Gains / (losses) on assets (13.935) 3.249 2.9.1.2.2. Early retirements In previous years the Bank offered some of its employees the option of retiring before reaching the retirement age stipulated in the current Collective Agreement. The present value of the obligations to personnel taking early retirement, until their effective retirement, at 31 December 2011 and 2010 was EUR 15,225 thousand and EUR 24,491 thousand, respectively. This is covered by internal funds and insurance policies obtained from insurance companies associated with the Bank. The present value of obligations accrued after the official retirement date and related provisions are included in “Defined benefit plans”. Movements in 2011 and 2010 in the present value of the obligation accruing for early retirement commitments are show below: Thousand euro + Borrow ing costs (Note 2.9 .1.3) - Benefits paid + Pre-retirees for the y ear +/- Actuarial losses/(gains) (Note 2.9.1.3) Present actuarial value of obligations at the end of the period (Note 2.9.1.2) 2011 24.491 475 (8.655) --(1.086) 15.225 2010 33.806 701 (10.234) --218 24.491 Fair value of plan assets at the start of the period + Ex pected return on plan assets (Note 2.9 and 1.3) +Premiums net of losses or direct pay ments -Real pay ments made +/- Actuarial losses/(gains) (Note 2.9. 1.3) Fair value of plan assets at the end of the period (Note 2.91.2) 1.561 16 7.852 (8.656) (444) 329 2.647 34 9.126 (10.234) (12) 1.561 Present actuarial value of obligations at the start of the period (Note 2.9.1.2) 52 The adjustment for experience and changes in assumptions that arises from plan assets and liabilities is as follows: Thousand euro 2011 Accumulated actuarial gain /(loss) at the start of the year ( Actuarial gain / (loss) on obligations 2010 --- --- 1.086 (218) Actuarial gain / (loss) on assets (444) (12) Amortisation for the y ear (Note 2.9.1.3) (642) 230 --- --- Accumulated actuarial gain /(loss) at the end of the year Adjustment for experience of obligations Gains / (losses) on obligations by ex perience Gains / (losses) on obligations ow ing to change in assumptions Gains / (losses) on obligations Adjustment experience of assets Gains / (losses) on assets ow ing to ex perience Gains / (losses) on assets ow ing to change in assumptions Gains / (losses) on assets Thousand euro 2011 2010 890 (181) 196 (37) 1.086 (218) Thousand euro 2011 2010 (442) (19) (2) 7 (444) (12) 2.9.1.2.3. Other commitments Other defined benefit commitments include the port-employment obligations assumed by the Bank with respect to current employees and retirees relating to the company store, education assistance, christmas baskets and voluntary bonuses, as well as extraordinary and special contributions of the pension plan. Movements in 2011 and 2010 in the present value of the obligations accruing for other commitments defined in the preceding paragraph are show below: Thousand euro Present actuarial value of obligations at the start of the period (Note 2.9.1.2) + Cost of serv ices for y ear (Note 2.9. 1.3) + Borrow ing costs (Note 2.9.1.3) -Real pay ments made +/- Actuarial losses/(gains) (Note 2.9.1.3) Present actuarial value of obligations at the end of the period (Note 2.9.1.2) Fair value of plan assets at the start of the period + Ex pected return on plan assets (Note 2.9.1.3) +Premiums net of losses or direct pay ments -Real pay ments made +/- Actuarial losses/(gains) (Note 2.9.1.3) Fair value of plan assets at the end of the period 2011 13.804 69 561 (2.059) (674) 11.701 2010 15.313 63 639 (2.140) (71) 13.804 4.483 196 1.888 (2.058) (339) 4.170 4.422 210 1.916 (2.140) 75 4.483 53 The adjustment for experience and changes in assumptions that arises from plan assets and liabilities is as follows: Thousand euro 2011 Accumulated actuarial gain /(loss) at the start of the year ( 2010 --- --- Actuarial gain / (loss) on obligations 674 71 Actuarial gain / (loss) on assets (339) 75 Amortisation for the y ear (Note 2.9.1.3) (335) (146) --- --- Accumulated actuarial gain /(loss) at the end of the year Thousand euro Adjustm ent for experience of obligations 2011 Gains / (losses) on obligations by ex perience 2010 7 313 Gains / (losses) on obligations ow ing to change in assumptions 667 (242) Gains / (losses) on obligations 674 71 Thousand euro Adjustment experience of assets 2011 Gains / (losses) on assets ow ing to ex perience 2010 (27) (63) Gains / (losses) on assets ow ing to change in assumptions (312) 138 Gains / (losses) on assets (339) 75 2 . 9 . 1 . 3 . To t a l re c o g n i s e d e x p e n s e i n t h e t h e p ro f i t a n d l o s s a c c o u n t . Total expenses recognised in the profit and loss account in 2011 and 2010 are set out below with respect to pension commitments in defined benefit plans and other post-employment compensation, classified by type of commitment and account heading: Thousand euro Pre- 2011 Recorded in the income statement Public system retirement Other complements (Note commitments (Note 2.9.1.2.1 2.9.1.2.2 (Note 2.9.1.2.3 and 2.9.1.3.1) and and 2.9.1.3.1) Total commitm ents 2.9.1.3.2) + Cost of serv ices for the y ear Interest and similar charges (Note 34) Staff costs (Note 43.1) Transfers to provisions (Note 25) 694 --- 69 763 --- 763 --- 10.832 475 561 11.868 1.036 10.832 --- --- (642) (335) (977) --- --- (11.167) (16) (196) (11.379) (212) (11.167) --- + Increase in obligations ow ing to new commitments 1.834 --- --- 1.834 --- 1.834 --- Total expense in income statement for the year 2.193 (183) 99 2.109 824 2.262 (977) + Borrow ing costs +/- Amortisation of actuarial gains and losses - Forecast return on plan assets (977) and any reimbursement right recognised as an asset 54 Thousand euro Pre- 2010 Recorded in the income statement Public system retirement Other complements (Note commitments (Note 2.9.1.2.1 2.9.1.2.2 (Note 2.9.1.2.3 and 2.9.1.3.1) and and 2.9.1.3.1) Interest Total commitm ents + Borrow ing costs +/- Amortisation of actuarial gains and losses - Forecast return on plan assets and similar charges 2.9.1.3.2) + Cost of serv ices for the y ear and (Note 34) Staff Transfers to costs provisions (Note (Note 25) 43.1) 713 --- 63 776 --- 776 --- 11.395 701 639 12.735 1.340 11.395 --- --- 230 (146) 84 --- --- 84 (11.745) (34) (210) (11.989) (244) (11.745) --- 363 897 346 1.606 1.096 426 84 any reimbursement right recognised as an asset Total expense in income statement for the year The criteria for recognising post-employment compensation commitments and other long-term commitments in the profit and loss accounts for 2011 and 2010 are summarised below: 2.9.1.3.1. Commitments covered by insurance policies and pension plans: Post-employment benefits for groups whose entitlements are covered by insurance policies, pension plans and internal funds are recognised in the income statement under “Personnel expenses” at the net total amount of the following items: Service cost for the current year (understood as the increase in the present value of obligations as a result of services provided by employees in the course of the year). Interest expense (i.e. the increase in the present value of obligations in the course of the year due to the passage of time). Expected return on assets assigned to cover commitments and value gains and losses, less any expense arising from administration and taxes. Amortisation of actuarial gains and losses in accordance with the 10% corridor method described above and any unrecognised past service cost. The amount recognised in the income statement under the heading “Personnel expenses” for post-employment benefits relating to these groups, broken down by item, is the following: 1) Carried expense for pension commitments in defined benefit plans relating to supplements to public system benefits Thousand euro 2011 + Cost of serv ices for the current y ear + Borrow ing costs 2010 694 713 10.832 11.395 (11.167) (11.745) - Forecast return on plan assets and any reimbursement right recognised as an asset +/- Curtailments / Settlements 1.834 --- Total expense in income statement (Note 2.9.1.3) 2.193 363 55 2) Carried expense for other commitments: Thousand euro 2011 + Cost of serv ices for the current y ear 2010 69 63 561 639 recognised as an asset (196) (210) +/- Amortisation of actuarial gains and losses (335) (146) 99 346 + Borrow ing costs - Forecast return on plan assets and any reimbursement right Total expense in income statem ent (Note 2.9.1.3) 2.9.1.3.2. Commitments with early retired personnel Commitments in respect of post-employment benefits to staff taking early retirement that are covered by internal funds are recognised in the income statement as follows: At the date of early retirement, the present value of benefit entitlements through normal retirement age is recognised under “Net provisions”, along with the present value of pre-retirement benefits pending accrual at the date of early retirement. Interest expense (i.e. the increase in the present value of obligations in the course of the year due to the passage of time) is recognised under “Interest and Similar Expense”. Actuarial gains and losses are recognised in the income statement in the year that they become apparent under the item “Allocations to provisions net)”. The amount recognised in the income statement under the heading “Provisions” and “Interest and similar expense” relating to commitments to employees taking early retirement is the following: Thousand euro 2011 + Borrow ing costs 475 2010 701 - Forecast return on plan assets and any reimbursement right recognised as an asset (16) (34) +/- Amortisation of actuarial gains and losses (642) 230 Total expense in income statement (Note 2.9.1.3) (183) 897 2 . 9 . 2 . S h a re -b a s e d p a y m e n t t ra n s a c t i o n s The delivery of own equity instruments to employees as consideration for their services when these are delivered after a defined service period is recognised as employee expense (with a balancing entry in equity). Services rendered and the corresponding increase in equity are valued at the fair value of the equity instruments granted, at the date granted. The changes in value of the instruments granted between the date of recognition and settlement are not recognised in the financial statements. In 2006, the Bank introduced a share-based compensation scheme as part of an incentive program also introduced that year (the Delta incentive scheme) to run from 2006 to 2008 and conditional upon achievement of the business targets established in the strategic plan for the same period (not linked to external market conditions). The definitive number of shares to be delivered was set at 175,086 shares, which were delivered on 1 February 2010, thereby canceling this incentive plan and it did not have any effect on the income statement for 2010. In December 2011 an agreement was concluded covering the delivery of shares in the bank to certain employees for a total of EUR 2,256 thousand (Note 27.1.5). 56 2 . 9 . 3 . Te r mi n a t i o n b e n e f i t s In accordance with current legislation, the Group is required to pay severance to any employee whose employment is terminated without due cause. Got 31 December 2011 and 2010 there are no reports of any dismissals yet to be executed or any plan to reduce the number of employees that would make it necessary to create a provision in this respect. 2.10. Corporate income tax Expenses for Spanish corporate income tax and similar taxes levied on foreign consolidated subsidiaries are recognised in the consolidated income statement, except when it results from a transaction recognised directly in equity. In this case, the income tax is also recognised in equity. The current income tax expense is calculated as the tax payable on taxable profit for the year, adjusted for the changes arising during the year in the assets and liabilities recognised as a result of temporary differences, tax credits and allowances and tax losses. Deferred tax assets and liabilities are taxes that are expected to be either payable or receivable as a result of differences between the carrying amount of assets and liabilities in the financial statements and the corresponding tax bases used to calculate taxable profit. They are recognised using the balance sheet liability method. They are measured by multiplying the amount of the temporary difference or tax credit by the expected prevailing applicable tax rate at the time of settlement/recovery. Deferred tax liabilities are recognized for all taxable temporary differences. Deferred tax liabilities are recognised for all taxable temporary differences. A deferred tax liability is recognised for taxable temporary differences caused by investments in subsidiaries or associates and interests in jointly-controlled entities, except when the Group can control the reversal of the temporary differences and it is improbable that these will be reversed in the foreseeable future. Notwithstanding the above, deferred tax assets are only recognised where it is considered probable that the consolidated entities will generate sufficient future taxable profit to be able to offset them. Deferred tax assets are never recognised in relation to the goodwill arising in a business combination. At the time of each accounting closing, deferred tax assets and liabilities are reviewed in order to verify that they remain in force and any relevant adjustments are made in accordance with the results of the analysis performed. 2.11. Property, plant and equipment 2 . 1 1 . 1 . P ro p e rt y, p l a n t a n d e q u i p me n t f o r o w n u s e Property, plant and equipment for own use includes, among other things, property, plant and equipment foreclosed by consolidated entities in full or partial settlement of third party receivables which are intended to be held for continuing use. It also includes assets acquired under finance leases. Property, plant and equipment under construction that are being built or developed for the use of the Bank or to be used as property investments are classified under Property, plant and equipment for own use. Property and equipment for own use are presented in the consolidated balance sheets at acquisition cost, which is the fair value of any consideration given plus any monetary amounts paid or committed, less: The corresponding accumulated depreciation; and if applicable, estimated losses calculated by comparing each asset’s carrying amount with its recoverable amount. 57 For these purposes, the cost of foreclosed assets is the carrying amount of the financial assets settled through foreclosure. The cost of interest that is directly attributable to the acquisition or construction of assets is I in the event that the asset concerned necessarily requires the substantial period before being ready for use. Depreciation is calculated by applying the straight-line method to the acquisition cost of the assets less their residual value. The land on which Group buildings and other constructions are located is deemed to have an indefinite life and is therefore not depreciated. The annual provisions for depreciation of property, plant and equipment are charged to the consolidated statement of income and are calculated on the basis of the following average years of estimated useful life of the various groups of items, as follows: Years of useful life Buildings for ow n use Furniture Installations 50 10 6 a 10 Office and machine building 4 Refurbishment of rented offices 10 The consolidated entities assess at the reporting date whether there is any indication that an asset may be impaired (i.e. its carrying amount exceeds its recoverable amount). If this is the case, the carrying amount of the asset is reduced to its recoverable amount and future depreciation charges are adjusted in proportion to the revised carrying amount and to the new remaining useful life, if the useful life has to be re-estimated. Similarly, if there is an indication of a recovery in the value of an item of property, plant and equipment, the consolidated entities recognise the reversal of the impairment loss recognised in prior periods in the above-mentioned income statement heading, and adjust the future depreciation charges accordingly. Under no circumstances may the reversal of an impairment loss on an asset increase its carrying amount above the amount at which it would have been stated if no impairment losses had been recognised in prior years. The estimated useful lives of all items of property, plant and equipment for own use are reviewed at least at each reporting date for indications of significant changes and, where appropriate, the depreciation charges are adjusted in the consolidated income statements of future years to reflect the new estimates. Repair and maintenance costs for property, plant and equipment for own use are charged to the consolidated income statement during the financial period in which they are incurred, in the caption “Other general administration expenses”. 2 . 1 1 . 2 . P ro p e rt y, p l a n t a n d e q u i p me n t a n d o t h e r a s s e t s l e a s e d o u t under operating leases “Investment property” in the consolidated balance sheet includes the carrying amounts of land, buildings and other constructions held either for rental or to obtain a gain on the sale of the property as a result of future market price increases. The criteria used to determine the acquisition cost of investment properties, the corresponding depreciation rates, estimated useful life, and potential impairment losses are the same as those described above for property, plant and equipment for own use (Note 2.11.1). 58 2.12. Intangible assets Intangible assets are identifiable non-monetary assets without physical substance which arise as a result of a legal transaction or which are developed by the consolidated entities. These are only recognised when their cost can be estimated reliably and when it is considered probable that they will generate future economic benefits. Intangible assets are recognised initially at acquisition or production cost and are subsequently remeasured at cost less any accumulated amortisation and any impairment losses. 2 . 1 2 . 1 . Go o d w i l l Positive differences between the cost of equity holdings in consolidated entities, associates and joint ventures and their acquired carrying amount, adjusted at first consolidation, are recognised as follows: Where such differences can be allocated to specific assets of the companies acquired, by adjusting the value of the assets or the value of the liabilities whose fair values were higher (lower) than the carrying amounts at which they had been recognised in the acquired entities’ balance sheet. 1) Where differences can be assigned to specific intangible assets, they are explicitly recognised in the consolidated balance sheet provided their fair value at the acquisition date can be measured reliably. 2) Any remaining surplus is recorded as goodwill, which is assigned to one or more specific cash-generating units. 3) Goodwill is only recorded when it has been acquired for consideration and accordingly represents advance payments made by the acquirer for future economic profits generated by the assets of the acquired entity that are not individually and separately identifiable and recognisable. Goodwill acquired as from 1 January 2004 is shown at acquisition cost, while goodwill acquired before that date is carried at the net amount recognised at 31 December 2003. In both cases, at each accounting close the Group tests goodwill for any impairment that may have reduced its recoverable amount to below the carrying amount. In this case, goodwill is written down and a balancing entry is made in the caption “Asset impairment losses – Goodwill” in the consolidated income statement. Goodwill relating to associated and multigroup companies is recorded under their carrying values in the balance sheet. Impairment losses relating to goodwill cannot be subsequently reversed. 2 . 1 2 . 2 . N e g a t i ve g o o d w i l l If there are any negative differences between the cost of shareholdings in consolidated or associated companies or joint ventures compared with their theoretical book value, adjusted on the date of first consolidation, the assignment of the cost of the business combination is reassessed, and if the existence of negative differences is confirmed, they are recognized as follows: Where such negative differences can be assigned to specific assets of the acquired companies it is recognised as an adjustment to the amount of liabilities or assets whose market value is higher (lower) than their carrying amounts on the balance sheet and whose accounting treatment is similar to that of similar assets (liabilities) owned by the Group: depreciation, accruals, etc. 1) Remaining amounts are recognised in “Other gains” in the income statement for the year that the acquisition of the consolidated entity or associate took place. 2) 59 2 . 1 2 . 3 . Ot h e r i n t a n g i b l e a s s e t s Intangible assets can have an “indefinite useful life” when, based on an analysis of all the relevant factors, it is concluded that there is no foreseeable limit to the period over which the asset is expected to generate net cash inflows for the consolidated entities or a “finite useful life”, in all other cases. Intangible assets with indefinite useful lives are not amortised; instead, at the end of each reporting period the consolidated entities review the remaining useful lives of the assets in confirm that they continue to be indefinite. If not, the appropriate steps are taken. Intangible assets with a finite useful life are amortised over their useful life, applying similar criteria to those used in the depreciation of property, plant and equipment. In both cases, the consolidated entities submit those assets to an impairment test at least on an annual basis and recognise any impairment losses resulting from the recognised value and its subsequent loss with a charge to “Impairment losses (net) – other assets” in the consolidated income statement. The methods applied to recognise impairment losses on these assets and, if appropriate, the recovery of impairment losses recognised in prior years are similar to those applied to property, plant and equipment (Note 2.11.1). 2.13. Inventories ”Inventories” on the consolidated balance sheet includes all non-financial assets that consolidated companies hold for sale in the ordinary course of their business, are in the process of producing, constructing or developing with a view to sale, or that they expect to be consumed in the production process or in the rendering of services. Land and other properties held for sale or to be integrated into a property development are therefore regarded as inventories. Inventories are valued at the lower of cost, including all costs of acquisition, costs of conversion and other costs incurred in bringing the inventories to their present location and condition, and their net realisable value. Net realisable value is defined as the estimated selling price of inventories less the estimated production costs and costs to sell. The calculation of inventory impairment relating to land and buildings is determined in accordance with the appraised value obtained from specialist companies registered with the Bank of Spain. The cost of inventory items that are not tradable normally and the cost of goods and services produced and reserved for specific projects, are determined individually for each case. The cost of other inventories is determined using the weighted average cost method, as appropriate. Both decreases and any subsequent recoveries of the net realisable cost of inventories are recognised in the consolidated income statement for the year in which they were incurred. The carrying value of inventories is written off the consolidated balance sheet and is charged to expense under the heading "Other operating charges" in the period the income from their sale is recognised. 2.14. Insurance business In 2010 the Group ceased to carry out insurance activities. Up until that interruption, the principles, policies and accounting criteria applied to insurance transactions were as follows. 60 In accordance with accounting standards specific to the insurance industry, the consolidated insurance entities recognise income for the amounts of the premiums written and an expense for the cost of claims when the claims are settled. This means that, at each balance sheet date, the insurance entities have to accrue all amounts credited to their income statements but unearned and all costs incurred but not recognised in the income statement. The most significant accruals by consolidated entities on insurance directly written by them are recognised under the following technical provisions: Unearned premiums: provision reflecting the premium charged in a year that is attributable to future years, less transfers to the equalisation reserve. Unexpired risks: these supplement the provision for unearned premiums by the amount by which that provision is not sufficient to reflect the assessed risks and expenses to be covered in the coverage period not elapsed at the reporting date. Claims: this provision reflects the estimated value of obligations on past claims outstanding at the year-end – including claims pending settlement or payment and undeclared claims – after deducting any prepayments and adjusting for internal and external costs of claim handling, as well as any additional provisions that may be necessary to cover discrepancies in the valuation of claims that take a long time to settle. Life insurance: in life insurance where the period of coverage is a year or less, the unearned premium provision reflects premiums paid in the year attributable to future years. Where this is insufficient, an additional provision for unexpired risks is calculated reflecting the valuation of risks and expenses forecast for the future period at the balance sheet date. In life insurance where the coverage period is longer than a year, the mathematical provision is calculated as the difference between the present actuarial value of future obligations of consolidated entities engaged in the sector and those of the policyholder or insured. The basis for the calculation is taken as the inventory premium (premium plus handling charge) accrued over the year. Profit sharing and refunds: this provision covers the share of profits accruing to policyholders, insureds or beneficiaries of insurance policies and the share of premiums to be refunded to policyholders or insureds as a result of factors affecting the insured risk, where these have not been individually assigned. Technical provisions for accepted reinsurance are calculated on similar criteria to those applied to direct insurance, generally based on information provided by the ceding insurer. Technical provisions for ceded reinsurance are calculated based on the reinsurance contracts taken out and by applying the same criteria as for direct insurance. 2.15. Provisions and contingent liabilities At the date of preparation of the annual financial statements of the consolidated entities, their respective directors distinguished between: Provisions: amounts covering present obligations at the balance sheet date arising from past events which could give rise to a loss for the entities considered likely to occur and certain in terms of its nature but uncertain in terms of its amount and/or timing, and Contingent liabilities: possible obligations as a result of past events whose occurrence depends on the occurrence or non-occurrence of one or more separate future events not within the control of the consolidated entities. The Group’s consolidated financial statements include all the material provisions with respect to which it is considered more likely than not that the obligation will have to be settled. Contingent liabilities are not recognised in the consolidated financial statements, although information is provided when they are significant. 61 Provisions are measured based on the best information available on the consequences of the events giving rise to them and remeasured at each balance sheet date. They are used to meet the specific obligations for which they were originally recognised. They may be wholly or partly reversed if these obligations cease to exist or diminish. Allocations to provisions that are deemed necessary as stated above are charged or credited to the consolidated income statement caption “Transfers to provisions (net)” in the profit and loss account. At the 2011 year end a number of legal proceedings and claims had been filed against consolidated companies in connection with the ordinary course of their business. The Group’s legal counsel and its directors believe that the resolution of these proceedings and claims will not have a significant effect on the annual financial statements of the years in which they are resolved. 2.16. Non-current assets held for sale and liabilities associated with non-current assets held for sale The heading “Non-current assets held for sale” on the balance sheet represents the carrying amount of individual items or groups of items (“disposal groups”) or items that form part of a business unit earmarked for sale (“discontinued operations”), whose sale is highly probable in the assets’ current condition within a year of the date referred to on the financial statements. Investments in associates and interests in joint ventures meeting the conditions set forth in the foregoing paragraph are also considered to be non-current assets held for sale. Therefore, the carrying amount of these items – which can be of a financial nature or otherwise– will foreseeably be recovered through the proceeds from their disposal, rather than their continuing use (Note 16). Specifically, property or other non-current assets received by the Group in full or part-payment of obligations owed by its debtors are considered to be non-current assets held for sale, unless the consolidated entities decide to make continuing use of these assets. Similarly, “Liabilities associated with non-current assets held for sale” includes the payables associated with disposal groups or from the Group’s discontinued operations. In general, assets classified as non-current assets held for sale are valued at the lower of their carrying amount calculated as at the classification date and their fair value less estimated costs to sell. Property and equipment and intangible assets that are depreciable and amortisable by nature are not depreciated or amortised during the time they remain in this category. If the carrying amount of the assets exceeds their fair value less estimated costs to sell, the Group adjusts the carrying amount of the assets by the amount of the excess with a charge to “Gains/(Losses) for non-current assets held for sale not considered discontinued operations” in the consolidated income statement. If the fair value of such assets subsequently increases, the Group reverses the losses previously recognised and increases the carrying value of the assets without exceeding the carrying amount prior to the impairment, with a credit to “Gains/(Losses) for non-current assets held for sale not considered discontinued operations” in the consolidated income statement. Revenue from the sale of non-current assets held for sale is shown under “Gains/(Losses) for non-current assets held for sale not considered discontinued operations” in the income statement. 62 However, financial assets, assets relating to employee benefits, assets relating to deferred taxes and insurance contract assets that make up a disposal group or a discontinued operation, are not valued as detailed in previous paragraphs, but in accordance with the applicable principles and regulations explained in the relevant paragraphs of Note 2. 2.17. Other assets and liabilities The heading "Other assets" records the balance of all assets accrual accounts (except for those relating to interest), in addition to Inventories (Note.13), as well as the amount of the difference between pension plan obligations and the value of the plan's assets showing a favorable balance for the Entity when this amount must be presented as a net amount in the balance sheet, together with the amount of the remaining assets not under other headings. The heading "Other liabilities" records the liability accrual accounts (except those relating to interest) and payables consisting of financial liabilities not included in other categories. 2.18. Gains/losses on discontinued activities A discontinued activity is a component of the Group (unit or a group of cash generating units) that have been sold or otherwise disposed of or has been classified as being held for sale and it represents a line of business or some mythic and geographic area, or forms part of a plan to sell or otherwise dispose of a line of business or a significant geographic area, or it is a subsidiary acquired solely for the purpose of being resold. The heading "Gain/loss on discontinued activities" in the income statement reveals, both in the case that the item has been derecognized and if it remains in that account at 31 December, a single amount consisting of the total of: a) after-tax profits on discontinued activities, even if generated before this classification. b) after-tax profits recognized by the fair-value measurement, less the selling cost of the assets or disposable groups of assets that make up the discontinued activity, or the amount recognized for the sale disposal of those assets. This same principle is applied in the preparation of the consolidated financial statements for the preceding year that are presented for purposes of comparison. 2.19. Statement of consolidated recognized income and expense. The consolidated statement of recognised revenues and expenses shows the income and expenses generated by the Group as a result of its activity during the year, distinguishing profit and loss for the year, and each item of income and expense for the period that, as required by current regulations, recognised directly in equity. Accordingly, this statement reflects: a. Profit/(loss) for the year. b. The net amount of income and expense temporarily recognised as valuation adjustments in equity. c. The net amount of income and expense fully recognised in equity d. Income tax accrued for the items indicated in b and c above. e. Total recognised income and expense, calculated as the sum of the letters above. 63 Variations in income and expense recognised in equity as valuation adjustments are detailed in: a. Measurement gains (losses): records the amount of the income, net of the expenses originating during the year, recognize directly in equity, even if transferred to the income statement in the same year, at the initial value of other assets or liabilities, or the amount is reclassified to another heading. b. Amounts transferred to the income statement: represents the balance of valuation gains or losses previously recognised in equity, albeit for the same year, that are recognised in the income statement. c. Amounts transferred to the opening value of hedged items: represents the balance of valuation gains and losses previously recognised in equity, albeit for the same year, recognised in the initial carrying amount of assets and liabilities resulting from cash flow hedges. d. Other reclassifications: represents the balance of all reclassifications for the year in terms of valuation adjustments in accordance with prevailing legislation. The balance of these items is presented gross, with the corresponding negative balance shown in the statement under “Income tax”. 2.20. Consolidated statement of changes in equity The statement of changes in equity shows all changes in equity, including those resulting from changes in accounting policies and corrections of errors. This statement accordingly presents a reconciliation between the carrying amount of each item of consolidated equity at the beginning and the end of the period, grouping movements by type under the following headings: a. Adjustments due to changes in accounting policies and the correction of errors: including any changes in equity as a result of the retroactive restatement of financial statement balances due to changes in accounting policies or the correction of errors. b. Income and expense recognised during the year: represents the aggregate of all items of recognised income and expense, as outlined above. c. Other changes in equity: represents all other items recognised under equity, both increases and decreases of capital, distribution of profit, operations with own equity instruments, payments with equity instruments, transfers between equity headings and any other increase or decrease in equity. 2.21. Consolidated cash flow statement The following terms are used in the consolidated statement of cash flows with the meanings specified: Cash flows: inflows and outflows of cash and cash equivalents, defined as highly liquid, short-term investments with low risk of experiencing significant fluctuations in the value. Operating activities: principal banking activities and other activities that are not investing or financing activities. Investment activities: the acquisition and disposal of non-current assets and other investments not included in cash and cash equivalents. Financing activities: activities that alter the amount and structure of equity and liabilities that are not operating activities. In preparing the cash flow statement, “cash and cash equivalents” were considered to be the short-term, highly liquid investments with an insignificant risk of changes in value. Accordingly, the Group classified the following financial assets and liabilities as cash and cash equivalents: 64 The Group’s own cash, recorded under “Cash and Balances with Central Banks” on the balance sheet (Note 8). The amount of cash owned by the Group amounted to EUR 432,215 thousand at 31 December 2011 (EUR 283,834 thousand at 31 December 2010). Balances receivable on demand from credit institutions, separate from balances held with Central Banks, that are included under “Loans and receivables – Loans and advances to credit institutions” of the balance sheets, amounting to EUR 29,698 thousand and EUR 66,264 thousand at 31 December 2011 and 2010, respectively. Other highly liquid short-term investments with little risk of changes in value, including Treasury Bills under “Trading portfolio – debt securities” on the balance sheet (Note 9.2). At 31 December 2011 this heading recorded a zero balance where at 31 December 2000 and the balance was EUR 46,392 thousand. No investment or financing transactions have been carried out that did not involve the use of cash or cash equivalents in 2011 or 2010. 3. EARNINGS PER SHARE 3.1. Basic earnings per share Basic earnings per share are calculated by dividing the net consolidated income for the year attributable to the Group by the weighted average number of outstanding shares for the year, excluding the average number of treasury shares held during the year. The calculation of basic earnings per share is as follows: 2011 Net profit for the y ear (thousand euro) Weighted av erage number of shares (units) 2010 Change (%) 51.939 62.062 270.526.852 265.255.861 1,99 4.023.888 2.175.829 84,94 0,195 0,236 -17,39 Av erage number of treasury shares in the y ear (units) Basic earnings per share (euros) (16,31) 3.2. Diluted earnings per share Diluted earnings per share are calculated in the same way as basic earnings per share, but the weighted average number of shares outstanding is adjusted to take into account the potential dilutive effect of share options, warrants and convertible bonds outstanding at year end. At 31 December 2011 the only instruments with a potential dilutive effect relate to the issue of subordinated convertible bonds on 14 April 2011 (Note 27.1.5). At 31 December 2010 the Group had not issued any such instrument. The calculation of basic earnings per share is as follows: 2011 Net profit for the y ear (thousand euro) 2010 51.939 Change (%) 62.062 (16,31) Adjustments to results ow ing to amounts associated w ith potential shares w ith diluting effects (thousand euro) --- --- Weighted av erage number of shares (units) 270.526.852 265.255.861 1,99 4.023.888 2.175.829 84,94 50.069.708 --- 316.572.672 263.080.032 0,164 0,236 Av erage number of treasury shares in the y ear (units) --- Av erage number of shares that w ould be issued if all conv ertible instruments w ere conv erted (units) --- Total adjusted av erage number of shares to calculate diluted earnings per share (units) Diluted earnings per share (euros) 20,33 (30,45) 65 4. DISTRIBUTION OF PROFIT The distribution of 2011 profits obtained by the Bank that will be proposed by the Board of Directors at the Annual General Meeting for approval, and the distribution approved for 2010, are set out below: Thousand euro 2011 Proposed 2010 Approved To div idends To v oluntary reserv es Bank's net profit for the year (*) 6.139 16.015 34.743 29.737 40.882 45.752 (*) Reflected in “Results for the y ear” under Equity in the Bank's balance sheet The legally required liquidity statement drawn up by the Bank shows that the Bank has sufficient resources to pay interim dividends charged against 2011 profit, as follows: 1 Dividend Payment date 25/10/2011 Thousand euro Profit after tax es (*) 50.360 Div idends paid Profit av ailable for distribution --50.360 Interim div idend Av ailable liquidity (**) 6.139 563.177 Euro Gross dividend per share 0,023 (*) Profits for the first interim div idend relate to the income statement for May . (**) Av ailable liquidity consists of Cash on hand and on deposit at central banks included under assets in the Bank's balance sheet for May . 5. CHANGES IN THE CONSOLIDATION SCOPE The most significant changes or other events affecting the Group’s consolidation scope in 2011 and 2010 were as follows: 5.1. Subsidiaries 2011: Transfer of the company Pastor Participadas 2, S.L. to the subsidiary category due to the increase in the interest held (in 2010 this company was called Ventogenera, S.L. and it was classified as an associated company) (Note 5.2). 2010: Addition due to the incorporation of the subsidiaries Pastor Participadas 1, S.L., Almeiras Assets, S.L. and Cercebelo Assets, S.L. The sale of the subsidiary Gespastor, S.A. (Note 44). Derecognition of the company Pastor Seguros Generales, S.A. due to liquidation. 66 Derecognition of the subsidiary Pastor Vida, S.A. due to the sale of a 50% stake and the transfer of control of the Company and its transfer to the category of associated companies due to the remaining 50% stake held (Notes 5.2 and 17.1). 5.2. Associates and jointly controlled entities 2011: Derecognition of the company Crecientta Galicia, S.L due to its liquidation. Sale of the entire stake in the company EON Pastor Renovables, S.L. Transfer of the company Pastor Participadas 2, S.L. to the subsidiary category due to the increase in the interest held (in 2010 this company was called Ventogenera, S.L. and it was classified as an associated company) (Note 5.1). 2010: Addition of the company Pastor Vida, S.A. due to the transfer from the subsidiary category of the remaining 50% stake held (Note 5.1). Addition of the company Nuevo Ágora Centro de Estudios, S.L. due to the acquisition of a 30.9% interest. Addition of the company Puertos Futuros, S.L. due to the acquisition of a 49.0% interest. Addition of the company Amarres Deportivos, S.L. due to the acquisition of 40.9% (3.3% direct shareholding and a 37.6% indirect stake through Puertos Futuros, S.L.). Sale of the company Moura Consulting, S.L. Transfer of the company Fotovoltaica Monteflecha, S.A. from jointly controlled companies to associated companies. 6. BUSINESS SEGMENT REPORTING The Group's most relevant activities, classified by business segments, are as follows: Retail banking (the Group's primary business) and other activities (property development, mainly) segmentation used for management purposes. In 2010 the Group ceased to carry out insurance activities as a result of the sale of 50% of the interest held in Pastor Vida, S.A. and control was lost (company through which the Group carried out that activity). The breakdown of total consolidated assets by business segment for 2011 and 2010 is, respectively: retail banking 99.05% and 99.03% and other activities 0.95% and 0.97% respectively. A summarized balance sheet and income statement broken down by business segment at 31 December 2011 and 2010 is as follows: 67 Thousand euro OPERATIONS OTHER RETAIL BANKING BALANCE SHEET OTHER OPERATIONS CONSOLIDATED 2010 RETAIL BANKING BALANCE SHEET CONSOLIDATED 2011 ASSETS Cash o n hand and o n depo sit at central banks 432.215 432.202 13 283.834 283.833 1 Held fo r trading 177.409 177.409 --- 207.375 207.375 --- Other financial assets at fair value thro ugh pro fit o r lo ss 193.952 193.952 577.650 577.650 --- A vailable-fo r-sale financial assets Lo ans and disco unts Held-to -maturity po rtfo lio Changes in the fair value o f hedged items in po rtfo lio o f hedges o n interest rate risk Hedging derivatives No n-current assets held fo r sale Shareho ldings Insurance co ntracts linked to pensio ns A ssets held fo r reinsurance P ro perty, plant and equipment 2.542.147 2.541.262 885 1.749.832 1.748.949 883 22.109.232 22.081.527 27.705 23.533.832 23.506.764 27.068 2.079.066 2.079.066 --- 2.031.689 2.031.689 --- 20.615 20.615 --- 10.121 10.121 --- 102.095 102.095 --- 154.068 154.068 --- 1.352.943 1.352.918 25 1.069.425 1.068.402 1.023 104.162 104.056 106 102.653 101.982 671 21.583 21.583 --- 25.442 25.442 --- --- --- --- --- --- --- 166.640 166.206 434 182.474 181.288 1.186 28.999 28.889 110 25.602 25.465 137 Tax assets 282.915 277.467 5.448 279.926 274.309 5.617 Other assets 761.914 507.287 254.627 900.775 636.476 264.299 30.375.887 30.086.534 289.353 31.134.698 30.833.813 300.885 Held fo r trading 122.188 122.188 --- 76.663 76.304 359 Other financial liabilities at fair value thro ugh pro fit o r lo ss 184.906 184.906 --- 489.633 489.633 --- 28.094.139 27.881.240 212.899 28.730.489 28.476.204 254.285 --- --- --- 106.121 --- 69.112 69.112 --- Intangible assets TOTAL ASSETS L I AB I L I TI ES Financial liabilities at amo rtised co st Changes in the fair value o f hedged items in po rtfo lio o f hedges o n interest rate risk Hedging derivatives --106.121 2.485 2.485 --- 2.761 2.761 --- P ro visio ns 74.505 71.368 3.137 105.476 103.600 1.876 Tax liabilities 22.356 21.087 1.269 15.551 15.427 124 Insurance co ntract liabilities Other liabilities TOTAL LIABILITIES TOTAL EQUITY TOTAL EQUITY AND LIABILITIES 46.579 46.355 224 38.892 38.885 7 28.653.279 28.435.750 217.529 29.528.577 29.271.926 256.651 1.722.608 1.650.784 71.824 1.606.121 1.561.887 44.234 30.375.887 30.086.534 289.353 31.134.698 30.833.813 300.885 68 Thousand euro A) INTEREST MARGIN Return o n equity instruments Results in entities measured under the equity metho d 425.405 431.334 (5.929) 469.434 476.631 1.810 1.783 27 3.964 3.964 OTHER OPERATIONS RESULTS OF RESULTS OF RETAIL BANKING RESULTS CONSOLIDATED OPERATIONS RESULTS OF OTHER 2010 RETAIL BANKING RESULTS OF RESULTS CONSOLIDATED 2011 (7.197) --- 5.615 5.615 --- 3.554 3.554 --- Net fees and co mmissio ns 94.651 93.651 1.000 126.781 125.435 1.346 Inco me o n financing o peratio ns (net) 98.605 98.605 --- 119.012 119.062 (50) 2.684 2.684 --- 5.477 5.477 --- Exchange differences (net) Other o perating inco me and expenses (net) B) GROSS MARGIN A dministrative expenses A mo rtisatio n/ Depreciatio n P ro visio ns (net) 20.707 8.574 12.133 24.094 11.472 12.622 649.477 642.246 7.231 752.316 745.595 6.721 356.791 347.322 9.469 356.199 346.593 9.606 27.114 26.984 130 28.291 28.073 218 114.108 112.868 1.240 270.110 270.370 (260) 151.464 155.072 (3.608) 97.716 100.559 (2.843) (90.304) (86.614) (3.690) (84.344) (73.941) (10.403) 61.160 68.458 (7.298) 13.372 26.618 (13.246) 9.032 7.767 1.265 (12.471) (12.625) 154 52.128 60.691 (8.563) 25.843 39.243 (13.400) --- --- 36.930 36.930 52.128 60.691 62.773 76.173 C) PROFIT/(LOSS) FROM OPERATING ACTIVITIES Other pro fit/(lo ss) net D) PROFIT/(LOSS) BEFORE TAX Co rpo rate inco me tax E) PRIOR YEAR RESULTS FROM CONTINUING OPERATIONS P ro fit /(lo ss) fro m disco ntinued o peratio ns (net) --- --- F) CONSOLIDATED PROFIT/(LOSS) FOR THE YEAR (8.563) (13.400) Given that the Group carries out virtually all its activity in Spain and its customer base is homogeneous across the whole country, the Group considers that it operates in a single geographic segment. 69 7. DIRECTORS AND SENIOR EXECUTIVES COMPENSATION 7.1. Bylaw-stipulated directors' emoluments The detail of compensation paid to the Bank’s directors based on the agreements in force for 2011 and 2010 excluding salaries earned by directors also discharging executive responsibilities is as follows: Thousand euro Fixed Attendance remuneration allowance TOTAL 2011 TOTAL 2010 Directors at 31/12/2011: Mr José María Arias Mosquera 50 45 95 Mr Jorge Gost Gijón 50 45 95 89 Mr José Luis Vázquez Mariño 50 52 102 110 Mr Marcial Campos Calv o-Sotelo 50 83 133 116 Mr Fernando Díaz Fernández 50 51 101 99 Mr José Arnau Sierra 50 48 98 99 Mr Gonzalo Gil-García 50 78 128 107 Mr José Gracia Barba 13 10 23 -- Mr Oscar García Maceiras 13 27 40 -- Former directors 64 76 140 212 440 515 955 921 TOTAL 89 7.2. W ages and salaries The total salaries earned in 2011 by Bank directors discharging executive responsibilities came to EUR 1,629 thousand in fixed compensation. The Executive Directors did not receive any variable compensation in 2011. The total salaries earned in 2010 by Bank directors discharging executive responsibilities came to EUR 1,424 thousand in fixed compensation. The Executive Directors did not receive any variable compensation in 2010. 7.3. Director compensation deriving from the Bank’s equity holdings in other companies No compensation deriving from equity holdings in other companies was paid to the Bank’s Directors in 2011 and 2010. 7.4. Pension, insurance and other commitments Actuarial liabilities recognised in respect of post-employment benefits accrued by current and former Directors at 31 December 2011 were valued at approximately EUR 28,026 thousand (EUR 26,233 thousand at 31 December 2010) with a corresponding charge to the 2011 income statement of approximately EUR 3,952 thousand (EUR 1,038 thousand in 2010). In 2011, post-employment benefits were paid out of previously constituted funds to 1 current Bank Director and former Bank Directors for a gross total of EUR 1,302 thousand gross (EUR 1,689 thousand were paid in 2010 to 2 current Directors and former Directors). As well as post-employment benefits, some of the current and former Bank directors are beneficiaries or holders of insurance policies, paid by the Bank. The corresponding charge to the 2011 income statement was EUR 596 thousand (EUR 106 thousand in 2010). 70 There are no share-based payments made to Directors. 7.5. Loans, prepayments and guarantees At 31 December 2011 the Group's direct risks with respect to Bank Directors totalled EUR 1,029 thousand (EUR 624 at 31 December 2010). At 31 December 2011 the Group had not granted any guarantees to Bank Directors. At 31 December 2010 the balance under this heading totalled €7 thousand. All the transactions that gave rise to these items were carried out on an arm’s length basis. 7.6. Senior executive compensation Compensation paid to the Bank’s General Managers and persons discharging similar responsibilities – excluding managers that are also members of the Board of Directors (whose compensation is set out above) – amounted to approximately EUR 925 thousand in 2011 (EUR 1,777 thousand in 2010). Actuarial liabilities recognised in respect of post-employment benefits accrued by these managers and being paid to those that held these positions in the past were valued at approximately EUR 6,323 thousand at 31 December 2011 (EUR 6,361 thousand at 31 December 2010) with a corresponding charge to the 2011 income statement of approximately EUR 141 thousand (EUR 214 thousand in 2010). In 2011, post-employment benefits were paid out of previously constituted funds to three former General Managers and other former senior executives totalling approximately EUR 485 thousand gross (3 former Bank Generral Managers and senior executives totaling EUR 484 thousand in 2010). No insurance policies, loans, guarantees or share-based payments exist with respect to 2011 and 2010. The number of persons making up the Bank’s senior management team, at 31 December 2011 and 2010, is 5 and 8 respectively. 7.7. Other information In 2011 and 2010 no transactions were carried out that are not included within the Group's ordinary course of business. 8. CASH AND DEPOSITS AT CENTRAL BANKS The detail of this item on the consolidated balance sheet at 31 December 2011 and 2010 is as follows: Thousand euro 2011 2010 Cash 120.027 133.197 Deposits at the Bank of Spain 262.961 95.584 Deposits at other central banks 49.227 55.053 432.215 283.834 TOTAL At 31 December 2011 and 2010 the average effective interest rate for the assets included under this heading was 0.87% and 0.64%, respectively. Note 30 describes the fair value of these financial assets. Note 31 presents information regarding the credit risk assumed by the Bank with respect to these financial assets. 71 9. FINANCIAL ASSETS AND LIABILITIES HELD FOR TRADING: 9.1. Breakdown The breakdown by type of instrument of these consolidated balance sheet items at 31 December 2011 and 2010 is as follows: Thousand euro 2011 DEBTOR Debt securities 5.102 Equity instruments Deriv ativ es held for trading TOTAL 2010 CREDITOR --- DEBTOR CREDITOR 110.446 --- 156 --- 3.680 --- 172.151 122.188 93.249 76.663 177.409 122.188 207.375 76.663 The net balance recognised under “Gains/(losses) on financial asset and liabilities (net) – Held for trading” on the income statement is a profit of EUR 31,190 thousand in 2011 and a gain of EUR 43,418 thousand in 2010 (Note 39). 9.2. Debt securities At 31 December 2011 and 2010, the detail of this heading by instrument and counterparty is as follows: Thousand euro 2011 Spanish government debt · Treasury bills · Book entry debt Non-resident public administrations TOTAL 2010 4.831 110.446 --- 46.392 4.831 64.054 271 --- 5.102 110.446 Movements in this balance sheet heading in 2011 and 2010 were as follows: Thousand euro Balance at start of the year 2011 2010 110.446 2.322.817 Additions 41.745 821.565 Disposals (106.952) (2.455.418) (40.137) (578.518) 5.102 110.446 Redemption Balance at year end All the securities included under this heading of the accompanying balance sheets are listed on organised markets. 9.3. Equity instruments The detail of this heading is as follows: Thousand euro 2011 2010 Shares in Spanish companies 156 Shares in foreign companies --- 807 TOTAL 156 3.680 2.873 72 Movements in this balance sheet heading in 2011 and 2010 were as follows: Thousand euro 2011 Balance at start of the year 2010 3.680 2.109 Additions 26.289 32.825 Disposals (29.813) (31.254) 156 3.680 Balance at year end All the securities included under this heading of the accompanying balance sheets are listed on organised markets. 9.4. Trading derivatives The tables below show the detail, by type of risk exposure and by whether or not they are traded on an organised market, of the fair value of the trading derivatives outstanding at the Group at 31 December 2011 and 2010. 2010 Creditor balance balance FAIR VALUES Debtor Creditor balance balance N OTIONA L VALUES FAIR VALUES Debtor N OTIONA L VALUES 2011 EXCHANGE RISK 17.941 2.673 777.827 2.056 8.481 670.135 NON-ORGANISED MARKETS 17.941 2.673 777.827 2.056 8.481 670.135 17.941 2.673 777.827 2.056 8.465 668.647 17.903 101 715.999 1.651 8.170 638.375 36 2.572 61.166 405 295 30.272 Forward transactions Purchases Sales Purchases of foreign currency against foreign currency 2 --- 662 --- --- --- --- --- --- --- 16 1.488 140.790 106.505 8.962.156 73.252 51.278 7.665.925 --- --- 102.091 9 9 20.200 --- --- 102.091 --- --- Purchased --- --- 50.000 --- --- --- Sold --- --- 52.091 --- --- 7.000 Options --- --- --- 9 9 13.200 Sold --- --- --- 9 9 13.200 140.790 106.505 8.860.065 73.243 51.269 7.645.725 133.382 99.265 7.024.061 68.588 45.556 5.993.737 7.408 7.240 1.836.004 4.655 5.713 1.651.988 7.408 --- 829.509 4.655 --- 802.605 --- 7.240 1.006.495 --- 5.713 849.383 13.420 13.010 92.357 17.941 16.904 161.244 --- --- --- 550 356 27.467 --- --- --- --- --- 1.383 --- --- --- --- --- 1.383 --- --- --- 550 356 26.084 --- --- --- 550 --- 8.904 Swaps INTEREST RISK ORGANISED MARKETS Financial futures NON-ORGANISED MARKETS Swaps Options Purchased Sold SHARE RISK ORGANISED MARKETS Financial futures Purchased Options Purchased Sold NON-ORGANISED MARKETS Options Purchased Sold TOTAL 7.000 --- --- --- --- 356 17.180 13.420 13.010 92.357 17.391 16.548 133.777 13.420 13.010 92.357 17.391 16.548 133.777 879 171 59.361 4.390 3.026 81.861 12.541 12.839 32.996 13.001 13.522 51.916 172.151 122.188 9.832.340 93.249 76.663 8.497.304 73 The table below breaks down the notional values by terms to maturity: Thousand euro 2011 2010 Up to 1 y ear 3.339.880 2.128.678 More than 1 y ears and up to 5 y ears 3.681.823 3.732.552 More than 5 y ears 2.810.637 2.636.074 9.832.340 8.497.304 TOTAL At 31 December 2011 there are collateral assets received to secure risk positions totalling EUR 97,700 thousand (EUR 79,360 thousand at 31 December 2010) which are recognised under the heading "Deposits at credit institutions" in the accompanying consolidated balance sheet. The deposits provided to secure positions total EUR 49,603 thousand at 31 December 2011 (EUR 43,,557 thousand at 31 December 2010) are recognised under the heading "Deposits at credit institutions" in the accompanying consolidated balance sheet. The notional and/or contract amounts of the contracts arranged do not reflect the actual risk taken by the Group. In the case of trading derivatives sold to customers and acquired from counterparties for a profit, the Group accrues the related proceeds/expenses through maturity of the transaction. The amount recognised for this item in the 2011 income statements is EUR 931 thousand (2010: EUR 1,000 thousand}, recognised under “Gains/(losses) on financial asset and liabilities (net) – Held for trading”, and the amount pending recognition is EUR 369 thousand at 31 December 2011 (EUR 1,300 at 31 December 2010), included under “Other liabilities – Other accrued expenses”. The Group manages the credit risk exposure deriving from these contracts by maintaining framework agreements with the main counterparties and in some cases cash deposits are received as collateral for the risk positions, and some have established "netting" agreements. Note 30 describes the fair value of these financial assets. In Note 31 information is given on the credit risk assumed by the Group in relation to those financial assets, as well as information on market risk and liquidity risk assumed in relation to the financial assets included in this category. 10. OTHER FINANCIAL ASSETS AT FAIR VALUE THROUGH CHANGES IN PROFIT OR LOSS The breakdown by type of instrument of this heading in the consolidated balance sheet items at 31 December 2011 and 2010 is as follows: Thousand euro 2011 Debt securities Equity instruments TOTAL 2010 193.952 575.116 --- 2.534 193.952 577.650 74 10.1. Debt securities At 31 December 2011 and 2010, the detail of this heading by instrument, counterparty and listed price is as follows: Thousand euro 2011 2010 BY SECTOR AND NATURE Spanish government debt 2.251 12.880 Treasury bills 2.251 12.880 Credit institutions 4.212 68.174 4.212 68.174 Other sectors Resident 187.489 494.062 Resident 187.489 494.062 193.952 575.116 193.952 575.116 BY LISTING Unlisted TOTAL At 31 December 2011 this balance includes an amount relating to the bonds backed by mortgages issued by the Bank, with a nominal total value of EUR 200,000 thousand (EUR 500,000 thousand at 31 December 2010) (Note 22). Movements in these bonds that took place in 2011 and 2010 are as follows: Thousand euro 2011 Balance at start of the year Additions Amortisation Balance at year end 2010 575.116 1.003.904 --- 25.368 (381.164) (454.156) 193.952 575.116 The bonds subscribed by the Bank and mortgage bonds issued are classified in the category of “Other financial assets at fair value through profit or loss” and “Other financial liabilities at fair value through profit and loss” respectively, to avoid information asymmetries. Variations in the fair value of these assets are offset against the corresponding liabilities, so that in the income statement the net impact is cancelled out. The other items making up the balance of this heading at year-end 2011 and 2010 relate to assets included in fair value hedges. Note 29 shows financial instruments classified by residual maturity periods at 31 December 2011 and 2010. Note 30 describes the fair value of these financial assets. Note 31 contains information on the Group’s exposure to the credit risk associated with the financial assets included in this category. 75 10.2. Equity instruments At 31 December 2011 this consolidated balance sheet heading presented a balance of zero. The detail of this heading is as follows at 31 December 2010: Thousand euro 2010 BY SECTOR AND NATURE Shares in Spanish companies 2.308 Shares in foreign companies 226 LISTED/UNLISTED Listed 2.534 TOTAL 2.534 Thousand euro 2011 Balance at start of the year 2010 575.116 Additions 1.003.904 --- Amortisation 25.368 (381.164) (454.156) 193.952 575.116 Balance at year end 11. AVAILABLE-FOR-SALE FINANCIAL ASSETS 11.1. Breakdown The breakdown by type of instrument of this heading in the accompanying consolidated balance sheets at 31 December 2011 and 2010 is as follows: Thousand euro 2011 Debt securities 2.499.173 Equity instruments TOTAL 2010 1.696.894 42.974 52.938 2.542.147 1.749.832 At 31 December 2011 and 2010 all debt securities included in this heading are traded securities. Assets classified as “Available-for-sale financial assets” are measured at fair value, calculated as follows: Sovereign debt issued by Spanish and foreign public authorities based on published prices on financial markets. Fixed income securities issued by banks and other private sector issuers based on their secondary market prices. The fair value of non listed debt securities is determined using the methods explained in Note 2.1.3. Listed equity instruments, based on quoted prices on official securities markets, except for unlisted shares, based on the carrying amount as per the most recent available financial statements as the best estimate of impairment loss. Certain swaps for certain debt instruments have been designated to be accounting hedges (Note 15). Note 29 (“Remaining term to maturity of transactions”) details the maturity schedule for the most significant assets under this entry on the balance sheet. Note 30 describes the fair value of these financial assets. 76 In Note 31 information is given on the credit risk assumed by the Group in relation to those financial assets, as well as information on market risk and liquidity risk assumed in relation to the financial assets included in this category. 11.2. Debt securities At 31 December 2011 and 2010, the detail of this heading by and counterparty and listing is as follows: Thousand euro 2011 BY SECTOR AND NATURE Spanish government debt 2010 2.499.360 1.697.886 1.088.395 66.244 Treasury bills 76.025 5.790 Book entry debt 969.699 11.663 Other securities 42.671 48.791 Non-resident public administrations Credit institutions Resident 330 --- 1.284.167 1.467.592 1.223.157 1.325.633 61.010 141.959 Other sectors Non-resident 126.468 164.050 Resident 118.228 156.297 8.240 7.753 BY LISTING 2.499.360 1.697.886 Listed 2.113.733 330.539 385.627 1.367.347 (187) (992) 2.499.173 1.696.894 Non-resident Unlisted Less: Value adjustments TOTAL The table below depicts the gross changes in this balance sheet heading in 2011 and 2010: Thousand euro 2011 Balance at start of the year 2010 1.697.886 2.605.336 Additions 1.540.191 3.796.752 Disposals (614.774) (2.652.575) Amortisation (123.943) (1.557.956) Transfers (Note 13.1) Balance at year end --- (493.671) 2.499.360 1.697.886 The transfers in 2010 relate to the reclassification of debt securities recorded under the heading "Financial assets available for sale" to "Investment portfolio to be held to maturity", as a result of a change in the intention to maintain these securities until maturity. These securities were transferred at fair value at the transfer date, which was converted to their amortised cost. 77 11.3. Equity instruments At 31 December 2011 and 2010, the detail of this heading by counterparty and listing is as follows: Thousand euro 2011 BY SECTOR AND NATURE Shares in Spanish companies 2010 62.372 68.131 46.759 49.490 Shares in foreign companies 1.529 4.419 14.084 14.222 BY LISTING 62.372 68.131 Listed 17.237 20.683 Unlisted 45.135 47.448 (19.398) (15.193) 42.974 52.938 Inv estment fund units Less: Value adjustments TOTAL The table below depicts the gross changes in this balance sheet heading in 2011 and 2010: Thousand euro 2011 Balance at start of the year 2010 68.131 118.524 Additions 13.952 15.851 Disposals (19.711) (66.244) 62.372 68.131 Balance at year end The main disposals in 2010 relate to the sale of the company RCable Telecomunicaciones Galicia, S.A. for €27,510 thousand, on which capital gains totalling €17,093 thousand were obtained and Regasificadora del Noroeste, S.A., for €2,324 thousand, on which a profit of €2,309 thousand was obtained (Note 39). 11.4. Impairment losses The table below summarises the movements that affected the provisions covering impairment losses on these items over 2011 and 2010: Thousand euro 2011 BALANCE AT START OF THE YEAR Net transfers (applications) by charge to results: 2010 16.185 19.405 3.270 (2.186) Determined indiv idually 4.080 577 Determined collectiv ely (810) (2.763) --- (1.526) Funds used Ex change differences Transfer betw een funds and other 5 --- 125 492 19.585 16.185 Of w hich: Determined indiv idually 19.398 15.193 Of w hich: Determined collectiv ely 187 992 BALANCES AT THE END OF THE YEAR BY INSTRUMENT TYPE Debt securities 187 992 Equity instruments 19.398 15.193 TOTAL IMPAIRMENT LOSSES 19.585 16.185 78 In 2011 and 2010 direct write-offs have been applied to reduce the value of investments in equity instruments by EUR 4,508 thousand and EUR 4,007 thousand, respectively. 12. LOANS AND RECEIVABLES 12.1. Breakdown At 31 December 2011 and 2010 the detail of this balance sheet heading by type of financial instrument is as follows: Thousand euro 2011 Deposits w ith credit institutions Customer loans Debt securities TOTAL GROSS Less: Impairment losses TOTAL NET 2010 319.974 847.596 21.650.100 22.401.533 856.750 1.034.100 22.826.824 24.283.229 (717.592) (749.397) 22.109.232 23.533.832 Note 29 details the maturity schedule for the items making up these headings in the consolidated balance sheets. Note 30 describes the fair value of these financial assets. In Note 31 information is given on the credit risk assumed by the Group in relation to those financial assets, as well as information on market risk and liquidity risk assumed in relation to the financial assets included in this category. Note 32.4 sets out the main details of the asset securitisation transactions carried out by the Group and still outstanding at 31 December 2011 and 2010. 12.2. Bank deposits The detail of this balance sheet heading at 31 December 2011 and 2010 is as follows: Thousand euro 2011 2010 By type and credit status On demand Other accounts Other deposits Fix ed-term deposits Temporary acquisitions of assets Measurement adjustments TOTAL 139.040 174.617 139.040 174.617 180.934 672.979 181.383 187.670 --- 486.326 (449) (1.017) 319.974 847.596 178.237 660.358 By geographical area Spain European Union (ex cluding Spain) Rest of the w orld Measurement adjustments TOTAL 12.351 33.082 129.835 155.173 (449) (1.017) 319.974 847.596 The credit rating awarded to the entities holding these deposits by recognised credit rating agencies, is mainly “A” or higher. The average effective interest rate on debt securities classified as deposits with credit institutions at 31 December 2011 and 2010 was 3.57% and 2.89% respectively. 79 12.3. Customer loans The table below breaks down the balance of this entry, without allowing for any impairment losses, based on the type and status of the transactions, the borrower’s sector of activity, the geographical area in which they are resident and the type of interest rate levied on the transactions: Thousand euro 2011 2010 By nature Trade credit Secured loans Temporary acquisitions of assets 1.006.187 1.028.735 14.051.314 13.938.802 --- 41.339 5.098.699 5.774.491 Demand loans and other 871.809 829.515 Finance leases 526.545 714.541 95.546 74.110 21.650.100 22.401.533 Other term loans Other v aluation adjustments TOTAL By sector of borrower activity Spanish Public Administrations Resident sector Non-resident sector TOTAL 621.631 532.134 20.689.906 21.477.576 338.563 391.823 21.650.100 22.401.533 21.125.854 21.831.047 206.282 242.795 By geographical area Spain European Union (ex cluding Spain) USA and Puerto Rico Rest of the w orld TOTAL 73.054 86.196 244.910 241.495 21.650.100 22.401.533 1.020.259 4.427.918 20.629.841 17.973.615 21.650.100 22.401.533 By type of interest rate At a fix ed interest rate At a v ariable interest rate TOTAL The average effective interest rate on debt securities classified as customer loans at 31 December 2011 was 3.96% (3.79% at 31 December 2010). At 31 December 2011 and 2010, real guarantees on balances included under this entry (excluding those guaranteed by financial institutions) as detailed in Note 31.1.6 total EUR 14,147,760 and EUR 14,928,695 thousand, respectively. The information regarding impaired debt instruments relating to this heading is indicated in Note 31.1.8. 80 12.4. Debt securities The detail of this balance sheet heading at 31 December 2011 and 2010 is as follows: Thousand euro 2011 Credit institutions 2010 457.606 634.680 382.057 509.255 75.549 125.425 Other sectors 398.674 397.817 Resident 398.674 397.817 --- --- Resident Non-resident Non-resident Valuation adjustments TOTAL 470 1.603 856.750 1.034.100 In 2011 and 2010 the Group acquired bonds which have been classified under Loans and receivables since they are not traded on an active market, their cash flows are of a determined amount and the full redemption amount is expected to be recovered. At 31 December 2011 and 2010 the heading "Debt securities - Other sectors" records EUR 398,674 thousand and EUR 397,817, respectively, relating to mortgage backed bonds issued for a nominal amount of EUR 400,000 thousand (Note 23.4). The table below shows the gross movements affecting this balance sheet item in 2011 and 2010: Thousand euro 2011 Opening balance 2010 1.034.100 614.561 Additions 457.982 936.212 Disposals and redemption (635.332) (516.673) 856.750 1.034.100 Balance at year end The average effective interest rate on debt securities classified as customer loans at 31 December 2011 was 3.08% (1.85% at 31 December 2010). 12.5. Impairment losses The changes in the balance of impairment losses on assets recognised under “Loans and receivables” are as follows: Thousand euro 2011 2010 BALANCEDS AT START OF THE YEAR 749.397 Net transfers determined indiv idually 222.726 463.697 Net transfers determined collectiv ely (84.198) (174.493) (148.266) (263.466) 909 94 Funds used Ex change differences Changes in consolidation scope Transfers betw een funds (Note 16.2) Other mov ements net BALANCES AT THE END OF THE YEAR --- 794.665 (74) (23.670) (68.390) 694 (2.636) 717.592 749.397 Of w hich: Determined indiv idually 695.557 643.191 Of w hich: Determined collectiv ely 22.035 106.206 717.592 749.397 TOTAL IMPAIRMENT LOSSES 81 The table below summarises changes in 2011 and 2010 under “Impairment losses – Loans and receivables” on the consolidated income statement: Thousand euro 2011 2010 Net transfers determined indiv idually 222.726 463.697 Net transfers determined collectiv ely (84.198) (174.493) 32.6) (55.834) (44.190) Direct balance amortisation 35.100 38.434 TOTAL 117.794 283.448 Suspense account items recov ered (Note Details of accrued and/or impaired assets is set out under Note 31.1.8. 13. HELD-TO-MATURITY INVESTMENTS 13.1. Breakdown The detail, by instrument type, of this account of the consolidated balance sheet at 31 December 2011 and 2010 is as follows: Thousand euro 2011 2010 By sector Public authorities 1.795.667 1.730.556 Credit institutions 133.283 134.837 107.534 109.067 Resident 25.749 25.770 Other sectors Non-resident 150.302 167.097 Resident 145.625 162.224 Non-resident TOTAL GROSS 4.677 4.873 2.079.252 2.032.490 (186) (801) 2.079.066 2.031.689 1.981.480 1.853.741 Less: Impairment losses TOTAL NET BY LISTING Listed Unlisted TOTAL GROSS 97.772 178.749 2.079.252 2.032.490 (186) (801) 2.079.066 2.031.689 Less: Impairment losses TOTAL NET Note 29 details the maturity schedule for the most significant held-to-maturity investments. The table below shows the gross movements affecting this balance sheet item in 2011 and 2010: Thousand euro 2011 Balance at start of the year 2010 2.032.490 757.232 Additions 173.253 855.009 Amortisation (126.491) Transfers (Note 11.2) Balance at year end (73.422) --- 493.671 2.079.252 2.032.490 The transfers in 2010 relate to the reclassifications indicated in Note 11.2. 82 Note 30 describes the fair value of these financial assets. In Note 31 information is given on the credit risk assumed by the Group in relation to those financial assets, as well as information on market risk and liquidity risk assumed in relation to the financial assets included in this category. 13.2. Impairment losses The table below summarises the movements that gave rise to impairment losses in these items over 2011 and 2010: Thousand euro 2011 Balance at start of the year 2010 801 2.251 (615) (1.450) (615) (1.450) Balance at year end 186 801 - Of w hich: Determined collectiv ely 186 801 TRANSFERS BY CHARGE TO RESULTS Determined collectiv ely 14. ADJUSTMENTS TO FINANCIAL ASSETS FOR MACROHEDGES At 31 December 2011 this balance sheet heading recorded EUR 20,615 thousand (EUR 10,121 at 31 December 2010). This balance relates to the fair value of the intrinsic value of acquired options embedded in a group of loans granted by the bank ("loan floors") which, together with the aforementioned loans, are hedged by a macro-hedge at fair value. These loans comply with the requirements to be designate as hedged items. The hedging instruments are interest rate options issued by the Bank to offset the changes in the fair value of the hedged item (Note 15). At 31 December 2010 the hedge was capitalised as as from that date the balance of this heading is attributed to the income statement over the term of the hedge at the effective interest rate concerned. 15. HEDGING DERIVATIVES (ASSETS AND LIABILITIES) The tables below break down the fair value and notional value of trading derivatives attributable to the Group at 31 December 2011 and 2010 by type of inherent risk and according to whether or not they are traded on an organised market: Debtor balance balance FAIR VALUES Creditor Debtor balance balance NOTIONA L VALUES Creditor 2010 NOTIONA L VALUES 2011 FAIR VALUES INTEREST RISK 102.095 106.121 7.065.721 154.068 69.112 8.098.648 NON-ORGANISED MARKETS 102.095 106.121 7.065.721 154.068 69.112 8.098.648 102.095 75.349 5.980.721 154.068 48.749 7.013.648 Options --- 30.772 1.085.000 --- 20.363 1.085.000 Sold --- 30.772 1.085.000 --- 20.363 1.085.000 102.095 106.121 7.065.721 154.068 69.112 8.098.648 Swaps TOTAL Under the framework of its general risk policy the Group uses certain financial instruments, basically IRS and interest rate futures, to hedge interest rate risk on certain fixed-income instruments on the asset side of the balance sheet and certain borrowings and customer deposits on the liability side. 83 The options sold included in this heading are those hedging items relating to the macro-hedge at fair value described in Note 14. At 31 December 2011 and 2010 there were no cash flow hedges. All these fair value hedges are arranged with the intention of mitigating risks or protecting balance sheet items whose value is exposed to interest rate risk from fluctuations in the market swap curves (changes in the risk-free interest rate). The table below sets out the type of hedges used by the Group, the risks hedged and the valuation criteria and methods used to measure their efficiency: Risk hedged Specific risk Prospective effectiveness test Retrospective effectiveness test Recognition of hedged item Recognition of hedge Fair value hedge Interest rate Fixed interest rate of an asset/liability or a portfolio of assets/liabilities VaR and Sensitivity Fair value Income statement Income statement At 31 December 2011 there are collateral assets received to secure risk positions totalling EUR 54,976 thousand (EUR 131,120 thousand at 31 December 2010) which are recognised under the heading "Deposits at credit institutions" in the accompanying balance sheet. The deposits provided to secure positions totalling EUR 43,081 thousand at 31 December 2011 (EUR 39,451 thousand at 31 December 2010) are recognised under the heading "Deposits at credit institutions" in the accompanying balance sheet. The table below breaks down the notional values by terms to maturity: Thousand euro 2011 2010 Up to 1 y ear 2.530.000 1.446.000 More than 1 y ears and up to 5 y ears 4.444.508 6.561.270 91.213 91.378 7.065.721 8.098.648 More than 5 y ears TOTAL The notional and/or contract amounts of the contracts arranged do not reflect the actual risk taken by the Group. A number of financial swaps have been designated as fair value hedges with the aim of mitigating, in full or in part, potential losses on bonds and equity instruments classified as available-for-sale financial assets arising from changes in their market value as a result of exposure to interest rate risk (Note 11). Fair value hedges are also used to hedge the present value of debt issued by the Group and linked to fixed interest rates and customer deposits in foreign currencies with rising interest rates (Note 23). All financial instruments designated as hedges have been arranged with a range of counterparties, whose financial solvency is widely acknowledged and pursuant to strict limits on the concentration of counterparty risk. The Bank carried out interest swaps that involve payments received/(made) on a quarterly basis against payments (received)/made on an annual basis. The aforementioned quarterly payments received/(made) are recognised under the heading "Other assets" or "Other liabilities" since they concern the apportionment of certain amounts settled on account. At 31 December 2011 and 2010 the amount included under "Other assets" totalled EUR 80,820 and EUR 110,198 thousand, respectively (Note 21), and the figure recorded under “Other liabilities totalled EUR 29,959 and EUR 20,370 thousand, respectively (Note 26). 84 The amount recognised under “Gains/losses on financial assets and liabilities (net)” in the accompanying 2011 income statement in relation to the effective portion of hedging instruments and hedged items was EUR 77,473 thousand (EUR 20,301 thousand in 2010). In 2011 and 2010 the inefficiency of these hedges recognised in the income statement totals EUR 114 thousand and EUR 770 thousand, respectively (positive). 16. NON-CURRENT ASSETS FOR SALE 16.1. Breakdown and significant changes The breakdown of the balance under this heading in the accompanying consolidated balance sheets, at 31 December 2011 and 2010, is as follows: Thousand euro 2011 Property , plant and equipment for ow n use 2010 25 1.023 Foreclosure assets: Inv estment property 60.768 42.691 1.666.859 1.312.358 Total gross 1.727.652 1.356.072 (374.709) (286.647) Total net 1.352.943 1.069.425 Other property , plant and equipment Impairment losses At 31 December 2011 and 2010 the balances classified as foreclosed assets in the above table includes assets foreclosed in satisfaction of debts. Impairment losses relate in full to this asset category. Assets foreclosed in satisfaction of debts are carried at an amount equal to the net carrying value of the corresponding debt at the time of foreclosure or at the fair value of the asset less costs to sell, where this is smaller. These assets are held-forsale assets, where their sale is considered highly probable. For the majority of these assets the sale is expected to be completed within one year of the date the asset was classified as a non-current asset held for sale. At 31 December 2011 and 2010, the fair value of the foreclosed assets was EUR 1,939,722 and EUR 1,560,202 thousand, respectively. This is calculated based on appraisal values determined by specialist appraisal companies registered with the Bank of Spain. Appraisal companies mainly use the valuation methods established in Order ECO/805/2003, dated 27 March, on the appraisal of real estate assets and certain rights for financial purposes. These methods are the following: - Cost Method - Comparison Method - Present value of income Method - Residual Method The classification of these assets by type at 31 December 2011 and 2010 is as follows: Thousand euro 2011 2010 Residential property 991.652 782.633 Industrial property 343.192 282.517 Rural property Mov eable property Total net 15.488 666 2.586 2.586 1.352.918 1.068.402 85 The reclassifications recognised under this heading in the balance sheet for 2011 and 2010 are detailed below: Thousand euro 2011 Balance at start of the year 2010 1.356.072 1.072.389 Included during the y ear 389.958 415.619 Disposals (51.474) (55.486) Transfers from / to inv entories (Note 21) 33.096 (80.398) Transfers of property , plant and equipment for ow n use Balance at year end --- 3.948 1.727.652 1.356.072 Transfers between this heading and "Inventories" relate to foreclosed properties whose use (sale or management and real estate promotion) was modified with respect to its initial classification. In 2010 the transfers from the heading "Property, plant and equipment" relate to assets (net of depreciation) that were reclassified when the decision to sell them was taken. These assets were sold in 2010, generating a profit of EUR 4,444 thousand (Note 45). 16.2. Impairment losses Movements in impairment losses during 2011 and 2010 are set out below: Thousand euro 2011 Balance at start of the year Transfers for the y ear (Note 45) 286.647 151.323 62.884 66.125 --- --- 23.670 68.390 1.508 809 374.709 286.647 Funds used Transfers of funds (Note 12.5) Other mov ements net Balance at year end 2010 17. INVESTMENTS 17.1. Investments in associates Appendix X details the investments in companies considered to be associates by the Group at 31 December 2011 and 2010, and the most significant are as follows: Thousand euro 2011 2010 Pastor Vida, S.A. 58.841 57.079 Nuev o Ágora Centro de Estudios, S.L. 25.639 25.000 Ronáutica Marinas Internacional, S.A. 4.663 4.632 Other shareholdings Total gross Less: Impairment losses Total net 2.534 2.850 91.677 89.561 --- --- 91.677 89.561 86 The reclassifications under this heading in 2011 and 2010 are summarised as follows: Thousand euro 2011 Opening balance 2010 89.561 16.307 737 25.084 Additions Disposals (89) (253) Div idends receiv ed (3.113) (11) Allocation of results 5.150 3.208 --- 33.802 (569) 11.424 91.677 89.561 Restatements Transfers and others Closing balance Additions in 2011 mainly relate to the capitalization of the acquisition cost of the shareholding in the company Nuevo Ágora Centro de Estudios, S.L. at the end of 2010. Disposals in 2011 relate to the sale of the shareholdings in the companies Crecentia Galicia, S.L. and Eon Pastor Renovables, S.L. Additions in 2010 relate mainly to the acquisition of a 30.9% stake in the company Nuevo Ágora Centro de Estudios, S.L., which represented an investment totalling €25,000 thousand. Disposals in 2010 relate to the collection of a share premium refunded to an associated company. The transfers recognised in 2010 relate mainly to a €20,164 thousand increase in this heading due to the reclassification of the shareholding maintained in Pastor Vida, S.A. (50%) after the sale of the remaining 50%, through which control was lost in 2010 and the transfer from this heading to "Shareholdings in multigroup companies" totalling €8,982 thousand due to the reclassification of the shareholding in the company Fotovoltaica Monteflecha, S.L. (Note 17.2). The restatements in 2010 totalling €33,802 thousand relate to the fair value measurement of the aforementioned 50% retained stake in Pastor Vida, S.A., with a balancing entry under the heading ¨Gasin on the disposal of assets not classified as non-current assets for sale¨in the income statement for 2010 (Note 44). This restatement gave rise to implicit goodwill that will be subjected to impairment tests at least on an annual basis. Note 47 shows a breakdown of the most significant transactions that these companies made with the Group. 17.2. Investments in jointly controlled entities Appendix IX provided details of the Group’s investments in companies classified as jointly controlled at 31 December 2011 and 2010, which are as follows: Thousand euro 2011 S.A. Internacional de Terrenos y Edificios Saite Cobal, S.A. Fotov oltaica Monteflecha, S.L. Total gross Less: Impairment losses Total net 2010 4.277 4.076 --- 423 8.208 8.593 12.485 13.092 --- --- 12.485 13.092 87 Movements in tnhis heading in 2011 and 2010 are summarised below: Thousand euro 2011 Opening balance 2010 13.092 16.783 Additions --- Disposals --- (11.727) 465 346 Allocation of results Transfers and others Closing balance --- (1.072) 7.690 12.485 13.092 Disposals in 2010 relate to the sale of the shareholding in the company Moura Consulting, S.L., which gave rise to a gain of €3,014 thousand and recognised under the heading "Gasin on the sale of shareholdings" in the income statement for 2010 (Note 44). The main item included under the heading "Transfers and others" in 2010 relates to the reclassification of the shareholding in the company Fotovoltaica Monteflecha, S.L. from the heading "Shareholdings in associated companies" totalling EUR 8,982 thousand (Note 17.1). Note 47 shows a breakdown of the most significant transactions that these companies made with the Group. 18. INSURANCE POLICIES ASSOCIATED WITH PENSIONS At 31 December 2011 this consolidated balance sheet heading presents a balance of EUR 21,583 thousand (EUR 25,442 thousand at 31 December 2010), which relates to the value of the pension commitments covered by insurance policies obtained from the associated company Pastor Vida, S.A. (50% stake held). These assets have been assigned to cover post-employment compensation and are recognised under assets in the balance sheet at the value of the commitments covered by that policy, as calculated by qualified actuaries applying the criteria indicated in Note 2.9 and under Liabilities in the same amount under the heading Pension provisions (Note 25). 88 19. PROPERTY, PLANT AND EQUIPMENT The changes in this item in the consolidated 2011 and 2010 balance sheets are as follows: Thousand euro For own use Other assets Investment assigned under property TOTAL operating lease (1) COST Balances at 31 December 2009 344.153 36.156 34.210 414.519 Additions/ Disposals (net) due to change in scope of (746) --- --- (746) 12.200 243 --- 12.443 Disposals (2.104) (4.125) (658) (6.887) Transfers and others 24.597 6.820 --- 31.417 378.100 39.094 33.552 450.746 consolidation Additions Balances at 31 December 2010 Additions/ Disposals (net) due to change in scope of --- --- --- --- Additions 10.456 184 --- 10.640 Disposals (8.050) (2.106) (463) (10.619) Transfers and others (1.441) 1.441 --- --- 379.065 38.613 33.089 450.767 194.428 4.529 14.312 213.269 consolidation Balances at 31 December 2011 2. (ACCUMULATED DEPRECIATION) Balances at 31 December 2009 Additions/ Disposals (net) due to change in scope of consolidation (546) (546) --- --- Disposals (1.093) (556) (435) (2.084) Transfers 21.589 425 121 22.135 Transfers and others Balances at 31 December 2010 29.439 5.926 --- 35.365 243.817 10.324 13.998 268.139 Additions/ Disposals (net) due to change in scope of consolidation --- --- --- --- Disposals (3.816) (99) (347) (4.262) Transfers 19.750 374 40 20.164 (82) 82 --- --- 259.669 10.681 13.691 284.041 Balances at 31 December 2010 (71) (62) --- (133) Balances at 31 December 2011 --- (62) (24) (86) Balances at 31 December 2010 134.212 28.708 19.554 182.474 Balances at 31 December 2011 119.396 27.870 19.374 166.640 Transfers and others Balances at 31 December 2011 (3) VALUE ADJUSTMENTS (4) PROPERTY, PLANT AND EQUIPMENT NET (1)(2)-(3) 89 19.1. Property, plant and equipment for own use The breakdown, by type of asset, of the balance of this entry at 31 December 2011 and 2010 in the consolidated balance sheets is as follows: Thousand euro Cost Computer equipment and facilities Furniture, v ehicles and rest of installations Buildings Accumulated Impairment depreciation losses Net balance 89.366 (76.849) (71) 12.446 210.956 (148.785) --- 62.171 76.638 (17.444) --- 59.194 Work in progress 244 --- --- 244 Other 896 (739) --- 157 Balances at 31 December 2010 378.100 (243.817) Computer equipment and facilities 92.647 (82.034) 210.800 (158.748) --- 52.052 74.507 (18.127) Furniture, v ehicles and rest of installations (71) 134.212 10.613 --- 56.380 Work in progress 180 --- --- 180 Other 931 (760) --- 171 379.065 (259.669) --- 119.396 Buildings Balances at 31 December 2011 The net balance of property, plant and equipment at 31 December 2011, as shown in the table above, includes approximately EUR 241 thousand (EUR 278 thousand at 31 December 2010) corresponding to property owned by Group branches located in foreign countries. At 31 December 2011 and 2010, the gross amount of property, plant and equipment for own use that was fully depreciated totalled EUR 154,006 and EUR 134,533 thousand, respectively. In 2010 and 2009 the Group sold a group of properties that it used in its operations that previously had been reclassified to the heading "Non-current assets for sale". At the same time each of the properties was sold, operating leases were concluded for these premises for a mandatory term of 20 years, plus four 5-year renewals that are mandatory for the lessor and voluntary for the lessee. These agreements establish an annual revision in accordance with the inflation rate and rent updates to market levels at several moments during the term of the lease. Most of the leases contain market value repurchase options that may be exercised by the Group when the lease expires. The Group was advised by an independent expert of recognised prestige who concluded that both the selling prices and rent paid on the leases are in line with market conditions. At 31 December 2011 and 2010 the present value of the future payments for the long-term operating leases that the group will incur during the mandatory lease term of 20 years, considering that the additional renewals will not be exercised, totals EUR 158,794 thousand (EUR 167,767 thousand at the end of 2010), of which EUR 19,084 thousand will arise within one year. The present value of the future payments that the Group will eventually incur if it exercises the renewals totals EUR 203,854 thousand at the end of 2010 (EUR 204,829 thousand at the end of 2010). The facts and circumstances that permit reasonable certainty that the optional lease renewals allowed for by the contracts will not be exercised are as follows: The consolidation of alternative channels based on the intensive use of technology (internet, mobile telephony) will mean that an extensive network of branch offices will no longer be necessary and therefore these renewals will not be exercised with respect to properties now used as bank offices. The relocation of central services by banking organizations to locations that allow fixed costs to be reduced and to obtain more efficient spaces leads to the consideration that there is reasonable certainty that the leases covering office buildings will not be extended. 90 As is indicated in the financial statements, in most cases there is an option to repurchase the properties at market value. If the Group decides to continue with any of the properties at the end of the mandatory lease term, it is reasonable to consider that the purchase option will most likely be chosen over the renewal of the lease agreement. The Bank has recorded the results deriving from these transactions in the income statement given that they meet the conditions to be considered operating leases, as follows: There is no purchase option at the maturity of the contract or, if one does exist, it allows the lessee to acquire the asset at its fair value at the time the option is exercised. At the start of the contract, the present value of the rent payments to be made by the lessee is lower than the fair value of the leased asset. The term of the lease does not cover the majority of the financial life of the asset involved in the transaction. 19.2. Investment properties The balance of this heading in the accompanying consolidated balance sheets at 31 December 2011 and 2010 was EUR 27,870 thousand and EUR 28,708 thousand respectively. The main movements under this heading in 2011 relate to net disposals totalling EUR 2,007 thousand, which mainly relate to the sale of property under operating leases and to increases relating to transfers from the heading Property, plant and equipment used by the bank totalling EUR 1,359 thousand. The main movements under this heading in 2010 relate to net disposals totalling €3,569 thousand, which mainly relate to the sale of property under operating leases and to increases relating to transfers from the heading Property, plant and equipment used by the bank totalling €894 thousand. In 2011 and 2010 rental income from investment properties owned by the consolidated entities amounted to EUR 5,612 and EUR 5,558 thousand respectively (Note 41). Related operating expenses (including depreciation) amounted to EUR 497 and EUR 508 thousand in those years, mainly consisting of the depreciation of property investments. The balance recorded under this heading at 31 December 2011 is EUR 14,774 (EUR 15,472 thousand at 31 December 2010) Bank assets, consisting mainly of homes and commercial premises held to obtain rent, capital gains or both. The amount of EUR 12,755 thousand (EUR 12,892 thousand at 31 December 2010) relates to two hotel establishments pertaining to the subsidiary Grupo La Toja Hoteles, S.L. that have been assigned to third parties since 2004 under a 15 year lease agreement and the rent consists of a fixed amount, adjusted annually in accordance with the inflation rate, and a variable component based on the ordinary revenues obtained by the lessee from the operation of each of these establishments. The lessee bears all upkeep and maintenance expenses and the cost of generally upgrading and improving the hotel facilities and equipment. Under the terms of the lease agreements, the Group assumed future investment commitments of which the approximate amount pending at the close of 2011 was EUR 1.2 million (same amount as at the end of 2010). Of the remaining assets under this entry, some are also leased out under operating leases but are not significant. There are no restrictions on investment properties, on the cost of income derived from these or the resources obtained for its disposal by other means. There are also no contractual obligations for the acquisition, construction or development of investment properties or for carrying out repairs, maintenance or improvements, except those legal obligations under the ruling laws that the lease is subject to, and with the exception of the investment commitment explained above. 91 19.3. Other assets assigned under operating leases The balance recognised under this heading at both 31 December 2011 and 31 December 2010 totalled EUR 19,374 thousand for all the assets (except the buildings) at the hotel establishments assigned to third parties mentioned in Note 19.2. The rest of the balance relates mainly to the assets assigned under operating leases though the Groups lease activity carried out by Pastor Servicios Financieros, S.A. In 2011 and 2000 and the income deriving from this activity totaled EUR 739 thousand and EUR 263 thousand, respectively, which was included in the balance of the heading "Other operating profits" in the income statement (Note 41). The depreciation relating to these assets is recorded under the income statement heading "Depreciation-Property, plant and equipment", and totalled EUR 40 thousand and EUR 121 thousand, respectively, in those years (Note 19). 20. INTANGIBLE ASSETS 20.1. Goodwill At 16 February 2012 and 31 December 2011 this balance sheet heading presented a balance of zero. 20.2. Other intangible assets 2 0 . 2 . 1 . B re a k d o w n a n d s i g n i f i c a n t c h a n g e s The detail of this account of the consolidated balance sheet at 31 December 2011 and 2010 is as follows: Estimated useful life With a defined useful life Thousand euro 2011 3 y ears 2010 28.999 25.454 The Group records no intangible assets with indefinite useful lives. Intangible assets with a finite useful life consist of software acquired from third parties or developed in-house by the Group that satisfy the prerequisites for balance sheet recognition established under IFRS-EU and are stated at their carrying amount less accumulated amortisation. The reclassifications under this item in the accompanying consolidated balance sheet in 2011 and 2010 were as follows: Thousand euro 2011 Opening balance 2010 25.454 20.715 Additions 10.612 12.101 Disposals (117) (1.206) Amortisation (6.950) (6.156) Closing balance 28.999 25.454 In-house development of software applications recognised on the balance sheet entailed a credit to “Other operating income” in the income statement in 2011 and 2010, in the amount of EUR 3,642 and EUR 3,327 thousand, respectively (Note 41). 2 0 . 2 . 2 . A m o r t i s a t i o n o f f i n i t e -l i f e i n t a n g i b l e a s s e t s At 31 December 2011 and 2010, fully depreciated property, plant and equipment totalled EUR 27,976 and EUR 22,690 thousand, respectively. 92 In 2011 and 2010 the Group recognised a charge of EUR 6,950 and EUR 6,156 thousand, respectively under “Depreciation and amortisation – Intangible assets”. 21. OTHER ASSETS The detail of this balance sheet heading at 31 December 2011 and 2010 is as follows: Thousand euro 2011 Inventories 2010 622.836 738.059 Cost 767.912 872.157 Value adjustments (145.076) (134.098) Prepaym ents and accrued incom e 114.277 138.962 Time-apportionment of hedges (Note 15) 80.820 110.198 Other prepay ments and accrued income 33.457 28.764 24.801 23.754 23.644 22.108 1.157 1.646 761.914 900.775 Other assets Net assets in pension plans (Note 2.9.1.2) Other assets TOTAL Inventories relate to buildings owned by the Group's real estate companies, which originate from real estate activities and foreclosures. These items are recognised at the lower of their acquisition cost or fair value. In 2011 transfers were made from the heading "Inventories" to "Non-current assets for sale" totaling EUR 33,096 thousand (inversely in the amount of EUR 80,398 in 2010) (Note 16). The appraised value of inventories at 30 December 2011 and 2010 is EUR 721,215 thousand and €808,102 thousand, respectively (Note 30). This heading of the accompanying consolidated balance sheets includes the net balance of pension plan assets of EUR 23,644 thousand and EUR 22,108 thousand for 2011 and 2010, respectively (Note 2.9.1.2). Movements in Inventory impairment in 2011 and 2010 are set out below: Thousand euro 2011 Balance at start of the year 2010 134.098 63.237 Transfer for the y ear 18.091 71.597 Funds used (6.033) (736) Transfer to prov ision for tax es (2.018) --- Other mov ements net 938 --- Balance at year end 145.076 134.098 At 31 December 2011 and 2010 the income statement heading "Other asset impairment losses", which reflected a balance of EUR EUR 18,156 thousand and EUR 74,191 thousand, respectively, include inventory impairment totalling EUR 18,091 thousand and EUR 71,597 thousand, respectively. 93 22. OTHER FINANCIAL LIABILITIES AT FAIR VALUE THROUGH CHANGES IN PROFIT OR LOSS The detail of this heading of the consolidated balance sheet at 31 December 2011 and 2010 was as follows: Thousand euro 2011 2010 Customer funds 200.000 Measurement adjustments (15.094) (10.367) TOTAL 184.906 489.633 500.000 The balance under this heading at 31 December 2011 relates to untraded mortgage bonds issued by the Group for a nominal amount of EUR 200,000 thousand (EUR 500,000 at 31 December 2010), subscribed by a multi-party securitisation fund and the Group simultaneously subscribed to bonds issued by that fund in the same amount (Note 10). The bonds entered into by the Group and bonds issued are classified in the category of “Other financial liabilities at fair value through profit or loss” and “Other financial assets at fair value through profit and loss”, as appropriate, to avoid information asymmetries. Variations in the fair value of these bonds are offset against those of the aforementioned assets, so that in the income statement the net impact of both is cancelled out. The reclassifications under this entry, excluding valuation adjustments, for 2011 and 2010 are the following: Thousand euro 2011 2010 Opening balance 500.000 900.000 Amortisation (300.000) (400.000) Closing balance 200.000 500.000 Within valuation adjustments, those relating to fair value variations are a positive balance of EUR 18,445 thousand at 31 December 20111 and a positive balance of EUR 12,970 thousand at 31 December 2010. The characteristics of the issued included under this heading are set out below: ISSUER Banco Pastor, S.A. YEAR OF ISSUE 2005 CURRENCY OF Amount ISSUE (thousand euro) 200.000 Euro Total INTEREST RATE MATURITY Fix ed rate: 3.750% 11/03/2015 200.000 The average interest rate accrued on these mortgage-backed bonds is 3.03% and 1.49% at 31 December 2011 and 2010, respectively. Note 30 provides certain information regarding the fair value of the financial liabilities and Note 31.4.2 presents information regarding the liquidity risk assumed with respect to the financial liabilities included in this category. 94 23. FNANCIAL LIABILITIES AT AMORTISED COST 23.1. Breakdown The breakdown of this entry in the consolidated balance sheets at 31 December 2011 and 2010 is as follows: Thousand euro 2011 2010 Deposits from central bank 2.700.750 3.900.914 Deposits from credit institutions 3.129.099 2.798.297 16.436.479 15.029.770 5.231.641 6.234.974 352.999 498.952 Customer funds Marketable debt securities Subordinated debt financing Other financial liabilities TOTAL 243.171 267.582 28.094.139 28.730.489 Note 30 describes the fair value of these liabilities. 23.2. Central bank deposits The breakdown of the balance under “Deposits with central banks” at 31 December 2011 and 2010 in the consolidated balance sheets is shown below. Thousand euro Used in credit account w ith the Bank of Spain Temporary assignment of assets Valuation adjustments TOTAL 2011 2010 2.700.000 2.609.837 --- 1.290.502 750 575 2.700.750 3.900.914 The balance available for draw-down on credit lines with the Bank of Spain is EUR 842,725 thousand at 31 December 2011 (EUR 667,013 thousand at 31 December 2010). This line of credit has no maturity date. The average rate applied to these liabilities in 2011 and 2010 is 1.12% and 1.02%, respectively. 23.3. Bank deposits The breakdown of this heading in the consolidated balance sheets at 31 December 2011 and 2010, by type of transaction, was as follows: Thousand euro On demand Other accounts Term or subject to prior notice 2011 2010 267.044 354.402 267.044 354.402 2.849.169 2.433.908 Fix ed-term deposits 1.515.959 1.510.616 Temporary assignment of assets 1.333.210 923.292 Valuation adjustments TOTAL 12.886 9.987 3.129.099 2.798.297 The average effective interest rates earned on the deposits included under this heading at 31 December 2011 and 2010 were 1.75% and 1.10%, respectively. 95 23.4. Customer deposits Set out below is a breakdown of the balances in this caption of the consolidated balance sheets at 31 December 2011 and 2010, taking into account the nature of the operations: Thousand euro 2011 Public authorities 2010 355.032 379.105 14.481.561 13.005.871 Current accounts 2.463.636 2.813.533 Other demand deposits 1.327.009 1.310.513 Term deposits 9.110.619 7.843.468 Other accounts 1.531.904 1.033.310 Other resident sectors Measurement adjustments Non-resident TOTAL 48.393 5.047 1.599.886 1.644.794 16.436.479 15.029.770 "Term deposits" includes EUR 400,000 thousand (EUR 400,000 in 2010) which is the nominal value of untraded mortgage bonds issued by the Group, subscribed by a multi-party securitisation fund and the Group simultaneously subscribed to bonds issued by that fund in the same amount (Note 12.4). The characteristics of the issue are described in the following table: AMOUNT YEAR OF ISSUE CURRENCY OF ISSUE (thousand euro) 2010 Euro 400.000 INTEREST RATE MATURITY 3.974% Fix ed rate 23/12/2013 The heading "Other accounts" includes a balance totalling €1,181,825 thousand (EUR 518,947 thousand in 2010 that relates to assets sold under repo agreements for which collateral has been provided by MEFF. The average effective interest rates earned on the financial liabilities included under this heading at 31 December 2011 and 2010 were 2.11% and 1.55%, respectively. 23.5. Debt securities The breakdown of the balance of “Other Liabilities” in the consolidated balance sheets is as follows: Thousand euro Bonds and debentures issued Other securities linked to transferred financial assets Promissory notes and other securities Treasury shares Measurement adjustments TOTAL 2011 2010 6.923.000 6.420.100 157.156 311.341 118.510 311.721 (2.153.840) (1.051.492) 186.815 243.304 5.231.641 6.234.974 96 23.5.1. Bonds and debentures issued Details of bonds issued and outstanding are depicted in the following table: AMOUNT YEAR OF ISSUE CURRENCY OF ISSUE (thousand euro) INTEREST RATE ON INTEREST RATE INCLUDED IN HEDGES TYPE OF ISSUE MATURITY 2005(*) Euro 1.000.000 3.750% Fix ed rate Euribor 12m + 45.5 bp Mortgage bonds 04/03/2015 2006(*) Euro 1.000.000 3.982% Fix ed rate Euribor 12m + 5 bp Mortgage bonds 20/09/2013 Euribor 6m + 18pb + 95 bp guarantee cost Simple debt 03/12/2012 Euribor 3m + 80pb + 95 bp guarantee cost Simple debt 02/03/2012 Mortgage bonds 17/03/2014 2009 Euro 137.000 2009(*) Euro 828.900 2009(*) Euro ISSUE Euribor 6m + 18pb + 95 bp guarantee cost 4.141% Fix ed rate 1.000.000 3.328% Fix ed rate Euribor 1m + 107.7bp, since 17/09/2010 sw ap 3m + 85.7 bp 2009 Euro 67.100 3.330% Fix ed rate --- Mortgage bonds 17/02/2012 2010(*) Euro 300.000 3.588% Fix ed rate Euribor 6m + 115 bp Mortgage bonds 04/03/2015 2010(*) Euro 300.000 3.038% Fix ed rate Euribor 6m + 102.5 bp Mortgage bonds 20/09/2013 2010(*) Euro 40.000 4.55% Fix ed rate Euribor 6m + 114.5 bp Mortgage bonds 31/07/2020 2010 Euro 500.000 Euribor 1m + 95 bp Euribor 1m + 95 bp Mortgage bonds 23/06/2014 2010 Euro 100.000 Euribor 3m + 26.8 bp Euribor 3m + 26.8 bp Mortgage bonds 17/09/2018 2010 Euro 500.000 3.684% Fix ed rate --- Mortgage bonds 24/09/2012 2010 Euro 100.000 3.839% Fix ed rate --- Mortgage bonds 24/09/2012 2011 Euro --- Simple debt 25/11/2013 --- Simple debt 16/12/2016 --- Mortgage bonds 17/04/2012 2011 2011 Euro 50.000 Euribor 3m + v ariable differential 500.000 Euro 500.000 Total 6.923.000 FIXED RATE: coupon 580bp + 144.8 bp Euribor 3M + 230 bp (*) Issues w ith fair v alue hedging Reclassifications under “Issued Bonds and Debentures” in 2011 and 2010 were as follows: Thousand euro 2011 Opening balance 2010 6.420.100 6.430.100 1.050.000 1.840.000 Maturities (376.000) (1.000.000) Amortisation (171.100) (850.000) 6.923.000 6.420.100 Issues Closing balance Movements in 2011 relate to three issues, one consisting of mortgage bonds totaling EUR 500,000 thousand and two ordinary debt issues (EUR 500,000 thousand and EUR 50,000), and to the maturity of four issues of mortgage bonds, two totaling EUR 25,000 thousand, one totalling EUR 226,000 thousand and one in the amount of EUR 100,000, and the redemption of part of an ordinary guaranteed debt issue totaling EUR 171,100 thousand. Movements in 2010 relate to seven issues of mortgage bonds carried out during the year (whose characteristics are described in the table set out above), at the maturity of an issue of mortgage bonds totalling €1,000,000 thousand and the redemption of two issues, on consisting of mortgage bonds totalling €750,000 thousand and another bond issue totalling €100,000 thousand. 2 3 . 5 . 2 . Ot h e r s e c u ri t i e s a s s o c i a t e d w i t h f i n a n c i a l a s s e t s t ra n s f e rr e d At 31 December 2011 and 2010 the amount recorded under this heading in the accompanying balance sheets totals EUR 157,156 thousand and EUR 311,341 thousand, respectively. 97 2 3 . 5 . 3 . P ro mi s s o r y n o t e s a n d o t h e r s e c u ri t i e s Promissory notes issued by the Group and outstanding at 31 December 2011 and 2010 mature in an average of 82 and 103 days, respectively, while the average interest rate was 0.88% and 1.91%, respectively. The detail by maturity was as follows: Thousand euro 2011 Up to 3 months 2010 55.249 3 months to one y ear TOTAL 290.026 63.260 21.695 118.510 311.721 2 3 . 5 . 4 . Tr e a s u r y s h a re s At 31 December 2011 and 2010 the balance under this heading totalled EUR 2,153,840 thousand and EUR 1,051,492 thousand, respectively, and relates in full to the repurchase of bonds by the Group. Movements during the year in this heading are as follows: Thousand euro 2011 Opening balance Additions Disposals Closing balance 2010 1.051.492 323.684 1.380.959 920.594 (278.611) (192.786) 2.153.840 1.051.492 In 2011 and 2010 the results obtained on the repurchase of debt issued by the Group totalled EUR 15,447 thousand and EUR 868 thousand, respectively (Note 39). 23.6. Subordinated debt The detail of this heading of the consolidated balance sheet at 31 December 2011 and 2010 was as follows: Thousand euro 2011 Subordinated debt financing Treasury shares Measurement adjustments TOTAL 2010 345.750 485.500 (762) --- 8.011 13.452 352.999 498.952 The main features of the issues outstanding at 31 December 2011 and 2010 are set out in the table below: AMOUNT YEAR OF ISSUE (thousand euro) INTEREST RATE ISSUER INTEREST RATE CAPS * UP TO 11,06,2014: Euríbor 3m + 90bp 2004 45.900 Banco Pastor, S.A. Pastor Participaciones 2005 50.000 Preferentes, S.A. Pastor Participaciones 2009 250.000 Preferentes, S.A. Issue ex penses TOTAL * FROM 11.06.2014: Euríbor 3m + 240bp --- (call as from y ear 10) Institutional Perpetual --- * UP TO 02,04,2012: 7.250% * FROM 02.04.2012: Euríbor 3m + 460bp (min 6.80%) DISTRIBUTION Perpetual * UP TO 27,07,2015: 4.564% * FROM 27.07.2015: Euríbor 3m + 240bp MATURITY (call as from y ear 10) Institutional Perpetual --- (call as from y ear 5) Retailer (150) 345.750 98 Movements in this caption in 2011 and 2010 are analysed below: Thousand euro 2011 Opening balance Issues Amortisation and Other Closing balance 2010 485.500 607.573 --- --- (140.762) (122.227) 250 154 344.988 485.500 In 2011, after receiving authorisation from the Bank of Spain the special issue of subordinated Banco Pastor debt was partially redeemed early in the amount of EUR 40,000 thousand and the 1st issue of preferred shares in the subsidiary Pastor Participaciones Preferentes, S.A. was redeemed for the amount of EUR 100,000 thousand. In 2010, after receiving authorisation from the Bank of Spain the special issue of subordinated Banco Pastor debt was partially redeemed early in the amount of €69,400 thousand and the 1st issue of preferred shares in the subsidiary Pastor Participaciones Preferentes was redeemed for the amount of €52,827 thousand. In 2011 and 2010 the securities issued in the amount of EUR 109,861 thousand and EUR 64,040 thousand, respectively were repurchased and redeemed, giving rise to a capital gain of EUR 38,738 thousand and EUR 33,505 thousand, respectively (Note 39). This debt is subordinated, so that all ordinary payables of the issuing entities rank as senior. Debt issued by Pastor Participaciones Preferentes, S.A. is secured by a perpetual, irrevocable, joint and several guarantee provided by the Bank. Interest accrued on subordinated debt in 2011 and 2010 amounted to EUR 22,413 and EUR 27,329 thousand, respectively (Note 34). 23.7. Other financial liabilities The breakdown of the balance at 31 December 2011 and 2010 of this item in the accompanying consolidated balance sheet is as follows: Thousand euro 2011 2010 160.335 183.018 Guarantee deposits 1.180 2.250 Collection accounts 44.478 29.978 Special accounts 24.689 38.524 (note 32.1) 6.006 6.776 Other items 6.483 7.036 243.171 267.582 Debentures pay able TOTAL 24. INSURANCE CONTRACT LIABILITIES At 31 December 2011 and 2010, the balance in this heading in the consolidated balance sheet totals EUR 2,485 thousand and EUR 2,761 thousand, respectively, and relates solely to the non-financial guarantees granted by the Group (guarantee agreements under which the grantor will compensate the beneficiary in the event of a specific failure to comply other than a payment obligation relating to a third party). 99 25. PROVISIONS, EXCLUDING PROVISIONS FOR TAXES The reclassifications in 2011 and 2010, and the purpose of the provisions recognised on the consolidated balance sheet at 31 December 2008 and 2007, are as follows: Thousand euro PENSIONS AND CONTINGENT OTHER SIMILAR ITEMS EXPOSURES PROVISIONS BALANCES AT 31 DECEMBER 2009 Appropriations charged to income statement 67.482 28.488 18.564 1.912 (11.866) (2.659) Financial cost (Notes 2.9.1.3 and 34) Transfers to prov isions 1.096 --- --- 816 (11.866) (2.659) Actuarial losses/(gains) (Note 2.9.13) 84 --- --- Other transfers Transfer between funds and other Pension pay ments by charge to internal funds 732 (11.866) (2.659) (11.642) 48 (124) (9.211) --- --- Insurance premiums paid --- --- --- Pension pay ments through Group insurance policies --- --- --- Changes in consolidation scope --- --- --- Ex change differences --- 48 --- Transfer betw een funds --- --- --- Other net mov ements and funds used BALANCES AT 31 DECEMBER 2010 Appropriations charged to income statement (2.431) --- (124) 57.752 16.670 15.781 420 (9.473) (711) Financial cost (Notes 2.9.1.3 and 34) Transfers to prov isions 824 --- --- (404) (9.473) (711) Actuarial losses/(gains) (Note 2.9.13) (977) --- --- 573 (9.473) (711) (14.145) 30 (5.128) (7.818) --- --- --- --- --- Other transfers Transfer between funds and other Pension pay ments by charge to internal funds Insurance premiums paid Pension pay ments by charge to Group insurance policies (3.859) --- --- Changes in consolidation scope --- --- --- Ex change differences --- 28 --- Transfer betw een funds Other net mov ements and funds used BALANCES AT 31 December 2011 --- --- (1.927) (2.468) 2 (3.201) 44.027 7.227 9.942 The balance of Provisions for pensions and similar items at 31 December 2011 and 2010 is made up of the following components: Thousand euro 2011 2010 For pension commitments under defined benefit plans and other post-employ ment remuneration (Nota 2.9.1.2) 44.027 57.752 21.583 25.442 Of w hich: Commitments transferred out through policies arranged w ith related insurance companies (Notes 2.9.1.2 and 18) The provisions included under “Other provisions” include the estimated amount required for probable or certain liabilities not associated with banking activities, including litigation in progress, and compensation and obligations pending settlement of an as yet undetermined amount. 100 26. OTHER LIABILITIES The detail of this balance sheet heading at 31 December 2011 and 2010 is as follows: Thousand euro 2011 Accruals and deferred income 2010 39.493 32.593 29.959 20.370 Other accruals 9.534 12.223 Other liabilities 7.086 6.299 926 2.242 Apportioned hedges (Note 15) Transactions in transit Other items TOTAL 6.160 4.057 46.579 38.892 27. EQUITY The reclassification in 2011 and 2010 under the different entries which make up this heading in the consolidated balance sheets are recognised under “Statement of changes in Equity” included within these annual accounts. 27.1. Equity 2 7 . 1 . 1 . S h a re c a p i t a l 27.1.1.1. Banco Pastor In 2011 the Bank increased share capital by charging EUR 1,957,407.21 against the share premium account and issuing 5,931,537 new shares with an identical par value and of the same class as pre-existing shares. The share capital increase carried out served as an instrument to compensate the shaerholder. The increase allows shareholders to receive the new shares in Banco Pastor. Each shareholder was given one new share free of charge for every 45 shares already held, charged against the share premium account. In 2010 the Bank increased share capital by charging €1,727,123.97 against the share premium account and issuing 5,233,709 new shares with an identical par value and of the same class as pre-existing shares. The share capital increase carried out served as an instrument to compensate the shaerholder. The increase allows shareholders to receive the new shares in Banco Pastor. Each shareholder was given one new share free of charge for every 50 shares already held, charged against the share premium account. At 31 December 2011 and 2010 the Bank’s share capital consisted of 272,850,714 and 266,919,177 registered shares, respectively, with a par value of EUR 0.33 each. All shares are listed on the continuous market of the Spanish stock exchanges. During 2011 and 2010 movements in the Bank’s share capital were as follows: Number of Nominal value Number of shares and nominal value of share capital at 31 December 2009 Capital increase against the share premium Number of shares and nominal value of share capital at 31 December 2010 shares 261.685.468 5.233.709 266.919.177 (Euro) 86.356.204 1.727.124 88.083.328 Capital increase against the share premium Number of shares and nominal value of share capital at 31 December 2011 5.931.537 272.850.714 1.957.407 90.040.735 101 In accordance with the provisions of Article 297 of the Spanish Companies Act 2010, the Bank's Shareholders at a General Meeting held on 6 April 2011 authorised the Board of Directors to increase share capital, at one or more times, and under the conditions deemed advisable, through monetary contributions up to a limit of EUR 44,041,664.20 and the issue of any class of shares allowed by Law, including non-voting shares, with or without a share premium, under any other terms, conditions or limitations deemed advisable. The authorisation to carry out capital increases up to this limit is valid until 2016. The only shareholder with an interest in the Bank’s capital in excess of 10% is Fundación Pedro Barrié de la Maza (a not-for-profit charitable and educational institution). At 31 December 2011 and 2010 the Foundation owned 42.176% of the Bank's shares. At the General Shareholders’ Meeting held on 6 April 2011, the Bank’s shareholders gave the Board of Directors authorisation to: - Acquire treasury shares either directly or through Group companies, pursuant to the Spanish Companies Act 2010. - Whereas Subject to applicable legal provisions and the prior authorisations required, within the legally established period, on one or more occasions, either directly or through companies specifically established for this purpose that are wholly owned by Bank Pastor and, where appropriate, with the full guarantee of the Bank, issue bonds, debentures, subordinated bonds, mortgage bonds, territorial bonds, non-convertible bonds, promissory notes, assignments of all manner of credit rights for securitisation through securitisation funds established for this purpose, preference shares, and any other similar securities, which represent or create debt, whether unsecured or benefiting from some form of guarantee, subordinated or not, bearing interest at a fixed or variable rate, denominated in euros or any other currency, in one or several issues with similar or different characteristics, with a specific or undetermined term, and whatever other appropriate terms and conditions it may deem appropriate, thereby replacing the authorisation granted at the General Shareholders’ Meeting held on 6 April 2010 and also authorising it to request official listing for any such issues. At 31 December 2011 and 2010 the Bank did not hold any treasury shares. However, in 2011 and 2010, the consolidated entities traded in shares issued by the Bank as detailed in Note 27.1.4. 2 7 . 1 . 1 . 2 . S u b s i d i a ri e s At 31 December 2011 and 2010, the shares of Group subsidiaries Bolhispania, S.A., SICAV and Inverpastor, S.A. SICAV were traded on the Spanish alternative equity market. At 31 December 2011 no subsidiary reflected any share capital yet to be paid in. Ongoing capital increases at Group subsidiaries at the close of 2011 were not material in relation to the overall Group. Group subsidiaries in which parties unconnected to or associated with the Group have an ownership percentage of at least 10% are as follows: Group subsidiaries in which other entities hold interests of at least 10% Bolshispania, S.I.C.A.V., S.A. (*) Inv erpastor, S.I.C.A.V., S.A. (*) % of equity owned by third 2011 2010 --- 55,36% --- 90,21% Grupo La Toja Hoteles, S.L. 10,00% 10,00% Pastor Priv ada Inv estment 1, S.L. (*) 15,00% 15,00% Pastor Priv ada Inv estment 3, S.L. (*) 40,00% 40,00% (*) The Bank has appointed the majority of the members of the administrativ e bodies of these companies in accordance w ith the relev ant shareholder agreements. 102 2 7 . 1 . 2 . S h a re p r e mi u m The share premium reflects the amount paid in by shareholders of the Bank in shares or capital increases above the nominal value. The reclassifications under this entry in the balance sheet for 2011 and 2010 are as follows: Thousand euro 2011 Balance at the start of the year 2010 146.720 Return of premium to shareholders Capital increase against the share premium Balance at year end 148.447 --- --- (1.957) (1.727) 144.763 146.720 Shareholders at a General Meeting held on 6 April 2011 authorised a capital increase by charging the share premium account in the proportion of 1 new share for every 45 shares held (Note 27.1.1.1). Shareholders at a General Meeting held on 26 March 2010 authorised a capital increase by charging the share premium account in the proportion of 1 new share for every 50 shares held (Note 27.1.1.1). 2 7 . 1 . 3 . R e s e r ve s The breakdown of reserves by account is as follows: Thousand euro 2011 2010 Restricted reserves 41.380 35.924 Legal reserv e 19.508 19.508 Reserv es for treasury shares 18.830 13.445 656 585 --- --- Reserv es for treasury shares accepted as security Restricted rev aluation reserv es Canary Island inv estment reserv e 2.386 2.386 1.203.594 1.166.351 Attributed to the Bank 1.505.807 1.297.866 Attributed to other consolidated entities (317.114) (147.186) Voluntary reserves and consolidation reserves Attributed to entities measured under the equity method TOTAL 14.901 15.671 1.244.974 1.202.275 2 7 . 1 . 3 . 1 . R e s e r ve s a t t ri b u t e d t o t h e B a n k a n d t h e o t h e r consolidated entities 27.1.3.1.1. Legal reserve Pursuant to the Revised Spanish Companies Act 2010, Spanish companies that obtain profit in any given year must transfer 10% of this profit to their legal reserve. This transfer must continue until the balance of the reserve is equal to at least 20% of share capital. The legal reserve can be used to increase capital provided that the remaining reserve balance does not fall below 10% of the increased share capital amount. 27.1.3.1.2. Reserve for treasury shares and Reserve for treasury shares held as collateral Under the Revised Spanish Companies Act 2010, a restricted reserve has been set up equal to the carrying value of Bank shares owned by its subsidiaries, shown under “Reserve for treasury shares”. 103 Similarly the “Reserve for treasury shares held as collateral” is a restricted reserve account set up in the amount of unamortised loans extended by the Group for the acquisition of Bank shares, as well as all the Banks shares pledged for the Group to secure third party asset transactions. These reserves will become unrestricted when the circumstances dictating their establishment cease to exist. 27.1.3.1.3. Net reserves attributable to the other consolidated entities The breakdown by company of the balances carried forward on the consolidated balance sheets, after consolidation adjustments, and the amounts recognised in equity as valuation adjustments resulting from the consolidation process are as follows: Thousand euro 2011 2010 Valuation Reserves Valuation adjustments to Reserves adjustments to equity Bolshispania SICAV, S.A. equity 5.124 --- 5.200 --- --- --- --- --- 10.372 --- 10.968 --- 4.835 --- 4.641 --- (10.013) --- (8.500) --- 36.510 --- 34.928 --- --- --- --- --- 21.066 --- 14.319 --- 9.256 --- 7.419 --- (234.922) --- (116.336) --- Promotora Inmobiliaria Ospibel, S.A. (70.717) --- (30.274) --- Paradanta Gestión Global Inmuebles, S.L. (19.457) --- (23.177) --- Vilamar Gestión, S.L. (23.226) --- (12.429) --- (3.061) --- (3.447) --- (24.051) --- (17.053) --- (298.284) --- (133.741) --- Gespastor, S.G.I.I.C. Inv erpastor SICAV, S.A Sobrinos de José Pastor, S.A. Bergantiños Gestión Global Inmuebles, S.L. Grupo La Toja Hoteles, S.L. Pastor Vida, S.A. General de Terrenos y Edificios, S.L. Sobrinos de José Pastor Inv ersiones, S.A. Tabeiros Gestora Global de Inmuebles, S.A. Univ ersal Support, S.A. Other entities TOTAL The reserves reflected in the previous table also include reserves for treasury shares that carry in their individual balance sheets those subsidiaries holding shares in the Bank, corresponding to those shares. 2 7 . 1 . 3 . 2 . R e s e r ve s a t t ri b u t e d t o c o mp a n i e s a c c o u n t e d f o r b y t h e e q u i t y me t h o d The breakdown by company of the balances carried forward on the consolidated balance sheets, after consolidation adjustments, and the amounts recognised in equity as valuation adjustments resulting from the consolidation process, are as follows: Thousand euro 2011 2010 Valuation Reserves Valuation adjustments to Reserves equity Mercav alor, S.A. adjustments to equity 1.419 96 1.292 79 Pastor Vida, S.A. (Notes 5 and 17) 15.230 5 15.445 169 Other entities (1.748) --- (1.066) --- 14.901 101 15.671 248 TOTAL 104 2 7 . 1 . 4 . Tr e a s u r y s h a re s In 2011 and 2010 the consolidated companies carried out the following transactions in shares issued by the Bank: 2011 Balance at start of the year Purchases Sales Thousand Number of Thousand shares Euro shares Euro 3.108.463 13.445 1.710.320 9.628 1.820.011 5.565 1.823.199 7.108 (12.185) (337) (249.970) (1.341) --- --- (175.086) (1.950) 4.916.289 18.673 3.108.463 13.445 Deliv ery of shares (*) Balance at year end 2010 Number of (*) Shares w ere deliv ered in 2010 under Plan Delta . In addition, at 31 December 2011 the consolidated companies recorded "Subordinated bonds convertible into shares" issued by the Bank in the amount of EUR 157 thousand (Note 27.1.5). The average price paid by consolidated entities to acquire shares in the Bank in 2011 was EUR 3.06 per share and the average sale price was EUR 3.90 per share (excluding the sale of subscription rights) (EUR 3.90 and EUR 5.54 per share, respectively, in 2010). The Group's after tax net proceeds generated by transactions in shares issued by the Bank were for a positive amount of EUR 10 thousand in 2011 (including the profit generated on the sale of subcription rights) and a negative amount of EUR 2 thousand in 2010, after discounting the tax effect, and they were recognised directly as a change in equity in both years. In accordance with the Spanish Companies Act 2010, a restricted reserve has been created in an amount equivalent to the amount of the shares in the Bank owned by its subsidiaries (27.1.3.1.2) The number and nominal value of treasury shares accepted by consolidated entities to secure transactions carried out by them was 1,704 thousand shares and EUR 562 thousand at 31 December 2011 (EUR 1,088 thousand shares and EUR 359 thousand at 31 December 2010). The number and nominal value of Bank shares owned by third parties and managed by consolidated entities was 19,016 thousand shares and EUR 6,275 thousand at 31 December 2011 (19,198 thousand shares and EUR 6,335 thousand at 31 December 2010). 2 7 . 1 . 5 . Ot h e r e q u i t y i n s t ru m e n t s The detail of this consolidated balance sheet heading at 31 December 2011 and 2010 is as follows: Thousand euro 2011 Equity settled pay ments Other items TOTAL 2010 2.256 --- 244.520 785 246.776 785 The amount under the heading "Share-based payments" records the agreement reached in December 2011 regarding the delivery of Bank shares to certain employees (Note 43.1.1). 105 At 31 December 2011, the heading "Other items" of course the issue of subordinated bonds that necessarily must be converted into shares that took place during the first half of 2011 by the Bank in the amount of EUR 251,810,500 (2,518,105 bonds with a nominal value of EUR 100 each), called "Issue of Subordinated Bonds Necessarily Convertible I/2011 by Banco Pastor, S.A." The issue was fully subscribed. In 2011 interest totaling EUR 7,290 thousand was paid on this issue (net of the tax effect) that was recognized by charging this heading. The characteristics of the issue are set out in the relevant Securities Memo that has been registered with the National Stock Market Commission on 1 March 2011 and is supplemented by the Registration Document prepared by Banco Pastor, S.A., and entered into the Official Registry at the National Stock Market Commission on 29 November 2010. At 31 December 2011 the consolidated entities recorded "Subordinated Bonds convertible into shares" in their balance sheets totaling EUR 157 thousand, under the heading "Treasury Shares" in Equity (Note 27.1.4). Movements in this heading in 2011 are as follows: Thousand euro 2011 Balance at the start of the year Issues 2010 785 2.683 251.810 --- 2.256 --- Equity settled pay ments Pay ment of interest (7.290) --- Other mov ements (785) (1.898) Balance at year end 246.776 785 27.2. Adjustments to equity through measurement The balance of this heading in the consolidated balance sheets at 31 December 2011 and 2010 by type of instrument and company is as follows: Thousand euro 2011 Available-for-sale financial assets Parent company (50.290) (44.353) (50.290) (44.353) 101 248 (50.189) (44.105) Other adjustments TOTAL 2010 2 7 . 2 . 1 . A va i l a b l e -f o r -s a l e f i n a n c i a l a s s e t s This item in the accompanying consolidated balance sheets includes the amount, net of the tax effect, of the differences between the fair value and the acquisition cost of assets classified as available-for-sale which, as indicated in Note 2, must be classified as an integral part of the Group’s equity. These differences are recognised in the consolidated income statement when the assets that gave rise to them are sold. The breakdown of this heading at 31 December 2011 and 2010 is as follows: Thousand euro 2011 Adjustments debt securities Adjustments equity instruments TOTAL 2010 (51.476) (43.816) 1.186 (537) (50.290) (44.353) In the statement of changes in equity for 2011 and 2010 reclassifications under this heading are shown for those years. 106 In the consolidated statement of recognised income and expense the amounts transferred to the profit and loss account (EUR 5,443 thousand in 2011 and EUR 24,868 thousand in 2010) are presented before taxes. 27.2.2. Cash flow hedges This entry on the balance sheet reflects changes in the value of the effective part of instruments used to hedge cash flows, when the hedged items do not affect the income statement. At 31 December 2011 and 2010 there were no cash flow hedges. 27.3. Minority shareholdings At 31 December 2011 and 2010 this heading in the consolidated balance sheet included the net value of the equity of subsidiaries made up of equity instruments neither directly nor indirectly owned by the Bank, including the amounts allocated from profit for the year, as detailed below: Thousand euro 2011 Minority 2010 Results attributed interests to minority Results attributed Minority to minority interests interests interests By activity inv estments Other TOTAL 2.315 86 153.515 539 16.655 103 16.576 172 18.970 189 170.091 711 28. TAX SITUATION The Banco Pastor Group is not taxed on a consolidated basis for corporate income tax purposes. Accordingly, each Group company files and settles its own income tax return. The reconciliation of accounting profit for 2011 and 2010 with taxable profit for income tax purposes is as follows: Thousand euro 2011 Reported results for the y ear 2010 52.128 62.773 Corporate income tax 9.032 (12.471) Permanent differences, net 5.664 (28.133) Temporary differences, net: Arising during the y ear 199.821 307.867 Arising in prior y ears (*) (361.536) (465.672) Offset of tax loss carry forw ards TAX BASE --- (3.234) (94.891) (138.870) The calculation of corporate income tax expense takes into consideration, among other things, a permanent negative difference relating to the calculation of monetary declines, as established by Article 15.9 of Legislative Royal Decree 4/2004 of the Corporate Income Tax Act, totalling EUR 32 thousand and EUR 534 thousand in 2011 and 2010, respectively. 107 When calculating the corporate income tax expense for 2011 and 2010, the Bank has included tax credits of EUR 7,983 thousand and EUR 20,691 thousand respectively, corresponding to internal double taxation credits, training costs and reinvestments under article 42 and company contributions to pension plans under article 43, research and development under Article 35 and child care deductions under Article38.4 of Legislative Royal Decree 4/2004 relating to the Revised Spanish Companies Act. There are no deductions from prior years pending application. In addition, the corporate income tax expense shown on the income statements at 31 December 2009 and 2010 include net adjustments of EUR 3,032 thousand and EUR 1,569 thousand, respectively, as detailed below: Thousand euro ADJUSTMENTS: POSITIVE/(NEGATIVE) 2011 2010 Tax differences prev ious y ear 1.256 (350) Other 1.776 (1.219) 3.032 (1.569) TOTAL In accordance with Article 12.3 of Legislative Royal Decree 4/2004, which approves the Revised Spanish Companies Act (as worded by Law 4/2008 for tax periods commencing as from 1 January 2008), the amounts deducted in each tax period are reported below with respect to impairment losses on equity instruments for companies not listed on secondary markets, the difference arising during the year in the equity of the investee company and the amounts included in, and excluded from, the tax base: Thousand euro TAX 2011 TAX ASSETS LIABILITIES TAX COMPANY ASSETS 2010 ACCOUNTING TRANSFER TAX TRANSFER TAX LIABILITIES TOTAL POSITIVE NEGATIVE ADJUSTMENT ADJUSTMENT TOTAL NEGATIVE POSITIVE ADJUSTMENT ADJUSTMENT Almeiras Assets, S.L. --- --- 8.212 8.212 8.212 (8.212) --- --- --- --- Arv um, S.L. --- (1.271) --- --- --- --- --- --- --- --- 937 --- 13.166 13.166 13.166 (13.166) --- --- --- --- Caldelas Gestión Global de Inmuebles, S.L. 17 --- (17) --- --- (17) (17) --- --- --- Cercebelo Assets, S.L. --- --- --- --- --- --- --- --- --- --- Crecentia Galicia, S.L. --- 10 (163) (173) --- --- --- (173) 163 (10) Bergantiños Gestión Global de Inmuebles, S.L. 1 --- (1) --- --- (1) (1) --- --- --- La Limia Gestión Global de Inmuebles, S.L. --- --- 182 182 --- --- --- (182) 182 --- Nav iera Cañada, S.L. --- --- 2 2 2 (2) --- --- --- --- Nav iera Cerv o, S.L. --- --- --- --- --- --- --- --- --- --- Nav iera Curtis, S.L. --- --- (9) (9) --- --- --- (9) 9 --- Nav iera San Timoteo, S.L. --- --- --- --- --- --- --- --- --- --- Nav iera Zurita, S.L. --- --- --- --- --- --- --- --- --- --- 1.131 --- 2.542 2.542 2.542 (2.542) --- --- --- --- --- --- 573 --- 4.432 4.432 4.432 (4.432) --- --- --- 18.428 --- 28.459 36.696 28.459 (36.696) (8.237) Paradanta Gestión Global de Inmuebles, S.L. --- (5) 3.532 3.527 --- --- --- (3.527) 3.532 5 Pastor Priv ada Inv estment 2, S.L. --- --- 107 107 --- --- --- (107) 107 --- 101 --- 7 7 7 (7) --- --- --- --- 9 --- --- --- --- --- --- --- --- --- Pastor Representasoes --- --- Pastor Participadas 1 --- --- 1 (1) --- --- --- (1) 1 --- Pastor Participadas 2 --- --- 9 2 9 (2) 7 --- --- --- Proinalaga,S.L. --- (2.974) --- --- --- --- --- --- --- --- 154 --- --- --- --- --- --- --- --- --- Sobrinos de José Pastor Inv ersiones, S.A. 2.054 --- 17.541 20.773 17.541 (19.595) (2.054) (1.178) --- (1.178) Tabeiros Gestora Global de Inmuebles, S.L. --- E.On Pastor Renov ables, S.L. Moreira Gestión Global de Inmuebles, S.L. O Nov o Aquilon, S.L. S.L. Promotora Inmobiliaira Ospibel, S.L. Pastor International Debt, S.A. Pastor Participaciones Preferentes, S.A. Sistemas 4B --- ------- --- --- 39.801 --- 118.626 109.150 118.626 (109.150) 9.476 --- --- Terra Cha Gestión Global de Inmuebles, S.L. --- --- --- --- --- --- --- --- --- --- Univ ersal Support, S.A. --- (1.473) (151) (151) --- --- --- (151) 150 (1) 63.206 (5.713) 196.477 198.464 192.996 (193.822) (826) (5.328) 4.144 (1.184) TOTAL 108 The Bank participates in several Economic Interest Groupings (EIGs, or AIEs in Spanish), which, pursuant to current tax regulations, allocate their taxable profits or tax losses, withholdings borne and tax relief on the basis of their percentage interest. The Bank has opted for the amount of tax savings and benefits arising from these allocations to be distributed according to a financial criterion for as long as each EIG remains in force. In 2011 and 2010 the Bank applied tax-loss carryforwards totalling EUR 45,831 thousand and EUR 53,791 thousand, respectively. The result of applying these allocations and accounting criteria has been a reduction in accrued corporate tax expenses in 2011 and 2010 amounting to EUR 426 thousand and EUR 1,696 thousand, respectively. The differences in accounting and tax criteria for the temporary recognition of certain income and expenses gave rise to deferred tax assets and liabilities relating to temporary differences that are either tax deductible or taxable in the future, respectively. The Group have recognised these assets since they are likely to be offset against taxable profit in future periods. The detail of these headings in the consolidated balance sheets at 31 December 2011 and 2010 was as follows: Thousand euro 2011 2010 DEFERRED TAX ASSETS Pension commitments Insolv ency fund Substandard risks Apportionment of fees and commissions 10.041 15.901 5.322 19.571 26.539 37.997 459 669 Value adjustments Equity 22.470 20.518 Specific fund - subsidiaries 57.310 55.853 carry forw ards (Banco Pastor, S.A.) 67.778 37.528 Av ailable deductions 28.882 20.691 Other 31.596 16.881 250.397 225.609 Fix ed asset restatement 7.233 7.315 Value adjustments Equity 917 1.509 10.668 5.336 18.818 14.160 TOTAL DEFERRED TAX LIABILITIES Other TOTAL 109 The reclassification of amounts of these deferred tax assets in 2011 and 2010 were as follows: Thousand euro Deferred tax Deferred tax asset liabilities Balances at 31 December 2009 182.151 23.716 Pension commitments (net) (9.541) --- Transfer to the general insolv ency fund (53.789) --- Transfer sub-standard risks 365 --- Apportionment of fees and commissions (253) --- Value adjustments Equity 2008 (net) 14.198 (8.903) Fix ed asset restatement --- (608) carry forw ards (Banco Pastor, S.A.) 37.528 --- Av ailable deductions 20.691 --- Specific fund - subsidiaries 28.494 --- Other adjustments (net) 5.765 (45) Balances at 31 December 2010 225.609 14.160 Pension commitments (net) (5.860) --- Transfer to the general insolv ency fund (14.249) --- Transfer sub-standard risks (11.458) --- Adjustments due to change tax rate Law Apportionment of fees and commissions (210) --- Value adjustments Equity 2009 (net) 1.952 --- Fix ed asset restatement --- (592) carry forw ards (Banco Pastor, S.A.) 30.250 (82) Av ailable deductions 8.191 --- Specific fund - subsidiaries 1.457 2.063 Other adjustments (net) 14.715 3.269 250.397 18.818 Balances at 31 December 2011 At 31 December 2011, the Bank does not have any carry-forward of unused tax losses from previous tax years. 110 In 2003 and 2002 the Bank availed itself of the tax credit for reinvestment of extraordinary income provided for in article 36 of Law 43/1995, as amended by Law 24/2001, and in the third transitional provision of Law 24/2001, dated 27 December, in its first tax return filed after 1 January 2002 and included in its 2001 tax base all deferred income not yet reported. The income to which the credit for the reinvestment of extraordinary income was applied totalled EUR 122 thousand and EUR 79,432 thousand in 2011 and 2010, respectively, and all the reinvestment commitments assumed up to 2009 and 2010 for the purpose of application of this tax credit have been covered by a commitment of EUR 86,877 thousand and EUR 260 thousand remains pending, as detailed below: Income Year qualifying for in which it deduction crystallised 2002 20.558 2001 2003 4.656 2002 and 2003 2004 1.420 2003 2005 16.948 2004 and 2005 2006 679 2005 2007 1.795 2006 2008 143 2007 2009 21.416 2008 2010 79.432 2009 and 2010 2011 122 --- In prior years, the Bank availed of the tax incentive regulated by article 27 of Law 19/94 amending the economic and tax regime of the Canary Islands, establishing in those years reserves for investments in the Canary Islands. This reserve will be used for investment in the Canary Islands in line with the Bank’s branch network expansion plan. The investment commitments assumed have been completed within a maximum period of three years and compliance will be subject to the provisions laid down in the aforementioned regulatory law. To comply with the provisions of article 135 of Royal Decree 4/2004, dated 5 March, approving the Revised Spanish Companies Act, itemised details of revalued property, plant and equipment and the amount of the revaluations are provided in Appendix XI. The Bank also has the last four years open for inspection for all taxes applicable to its business. The Bank is required to disclose, pursuant to article 98.2 of Law 43/95 on Corporate Income Tax Law, the current article 84.2 of Royal Decree 4/2004, of 5 March approving the revised Corporate Income Tax Law, that it has participated as transferor in transactions executed under the special regime envisaged in Chapter VIII of Title VII of Royal Legislative Decree Tax Law 4/2004, dated 5 March, approving the revised text of Corporate Income Tax Law pertaining to mergers, spin-offs, contributions of assets and equity exchanges, and that the securities received have been recognised at the same value as the assets contributed, i.e. EUR 7,738 thousand and EUR 51,617 thousand from La Toja, S.A. and Grupo La Toja Hoteles, respectively. On 26 September 2002, S.A. Internacional de Terrenos y Edificios (SAITE) was partially spun off and Banco Pastor received all shares in the new company, General de Terrenos y Edificios S.L. which were recognised at the same value as the existing shares of the former SAITE. 111 On 1 July 2004, Pastor Servicios Financieros, S.A. was partially spun off in favour of Banco Pastor, S.A. which received the assets corresponding to the financial lease activities formerly performed in Spain by the spun-off company. The transferred assets were recognised on the Bank’s balance sheet at the amount at which they were carried in the accounts of the spun-off company. Information relating to the spin-off was disclosed in the first financial statements published subsequent to conclusion of the transaction, pursuant to article 93.1 of Royal Decree 4/2004. In 2007, the merger and takeover of B.Pastor Agencia de Seguros, S.A, was made by Pastor Mediación Operador for Banca-Seguros Vinculado, S.L, with the company being dissolved without liquidation, with the en bloque universal transfer of all assets to the absorbing company. The relevant tax authority was notified of the application of the special tax regime under Chapter VIII of mergers, spin-offs, contributions of assets and equity exchanges of Title VII of Royal Decree 4/2004, dated 5 March, approving the Revised Corporate Income Tax Law. Also, in 2007, the merger and takeover of Getenai S.L., was made by General de Terrenos y Edificios S.L., with the company being dissolved without liquidation, and with the en bloque universal transfer of all assets to the absorbing company. The relevant tax authority was notified of the application of the special tax regime under Chapter VIII of mergers, spin-offs, contributions of assets and equity exchanges of Title VII of Royal Decree 4/2004, dated 5 March, approving the Revised Corporate Income Tax Law. The entry “Current tax liabilities” in the accompanying consolidated balance sheets consists of amounts pending payment by the Group to the tax authorities in respect of the various applicable taxes. Also the balance of “Current Tax Assets” in the consolidated balance sheet includes the net amount of the current tax asset as a result of the calculation of the provision for corporation tax on profit for the current year, net of prepayments, withholdings and other advance payments made in the year. Thousand euro 2011 Current tax assets 2010 32.518 54.317 21.277 16.962 124 30.216 3.538 1.391 Of w hich: Corporate income tax refundable for the y ear (Banco Pastor, S.A.) Corporate income tax refundable for prev ious y ears (Banco Pastor, S.A.) Current tax liabilities Reclassification in the provision for taxes recorded on the liabilities side of the balance sheet at 31 December 2011 and 2010 was as follows: Thousand euro Balance at start of the year Net transfers Use of balances Transfers and other mov ements Balance at year end 2011 2010 15.273 16.402 (261) 585 (5.046) --- 3.343 (1.714) 13.309 15.273 In June 2006 the Bank received notice of the start of tax verification and investigation action regarding corporate income tax for 2001 through 2004, and for all other taxes relating to the Bank's activities for the years 2002 through 2004. In 2007 this inspection action was completed and the provision for tax liabilities is considered to be sufficient and the tax criteria applied by the bank were deemed reasonable by the Inspectorate. 112 As a result, among other things, of the different interpretations to which Spanish tax legislation lends itself, additional tax assessments may be raised in the event of a tax inspection. The Directors consider, however, that any additional assessments that might be made would not significantly affect these annual accounts. 29. RESIDUAL TERM TO MATURITY OF TRANSACTIONS The detail by term of maturity of certain items of the consolidated balance sheet at 31 December 2011 and 2010 is as follows: TOTAL Measurement adjustments year More than 5 Between 1 and 5 years and 12 months Between 3 months Between 1 and 3 Up to 1 month FY 2011 On demand Thousand euro ASSETS Cash o n hand and o n depo sit at central banks 432.076 139 4 3 2 .2 15 --- 20.486 714.758 947.222 3.695.397 256.083 97 5 .6 3 4 .0 4 3 2.533.450 566.267 898.098 1.422.675 3.952.180 12.396.400 (619.076) 2 1.14 9 .9 9 4 (448) 3 19 .9 7 4 Debt securities Lo ans and disco unts: Depo sits at credit institutio ns Custo mer lo ans --- --- --- --- --- 88.985 28.259 7.524 18.645 71.895 105.114 2.444.465 538.008 890.574 1.404.030 3.880.285 12.291.286 TOTAL 2 .9 6 5 .5 2 6 5 8 6 .7 5 3 1.6 12 .8 5 6 2 .3 6 9 .8 9 7 7 .6 4 7 .5 7 7 Depo sits fro m central bank --- --- --- --- --- 2.700.000 12 .6 5 2 .4 8 3 (618.628) 2 0 .8 3 0 .0 2 0 ( 6 18 .8 4 0 ) 2 7 .2 16 .2 5 2 750 2 .7 0 0 .7 5 0 LIABILITIES Depo sits fro m credit institutio ns 152.759 1.269.656 723.881 184.177 605.882 179.859 12.885 3 .12 9 .0 9 9 4.322.687 2.007.216 2.220.244 5.133.417 1.554.173 158.464 42.873 15 .4 3 9 .0 7 4 M arketable debt securities --- 174.070 754.558 911.040 3.065.158 140.000 186.815 5 .2 3 1.6 4 1 Subo rdinated debt financing --- --- --- --- --- 344.988 8.011 4 .4 7 5 .4 4 6 3 .4 5 0 .9 4 2 3 .6 9 8 .6 8 3 6 .2 2 8 .6 3 4 5 .2 2 5 .2 13 3 .5 2 3 .3 11 Custo mer funds TOTAL 2 5 1.3 3 4 3 5 2 .9 9 9 2 6 .8 5 3 .5 6 3 TOTAL adjustments Measurement year More than 5 and 5 years Between 1 months and 12 Between 3 and 3 months Between 1 month Up to 1 FY 2010 On demand Thousand euro ASSETS Cash on hand and on deposit at central banks Debt securities 283.643 --- Loans and discounts: Deposits at credit institutions Custo mer loans --- --- --- --- --- 11.417 272.270 216.450 4.472.242 476.056 2.278.273 1.258.945 1.132.165 1.135.207 4.236.374 13.042.847 51.331 497.006 82.900 107.114 2.226.942 761.939 1.049.265 1.028.093 TOTAL 2.5 61.9 16 Depo sits from central bank --- 1.270 .36 2 1.4 04.435 --4.236.374 191 2 83.8 34 (190) 5.4 48.2 45 (676.082) 2 2.4 07.7 29 110.262 (1.017) 8 47.5 96 12.932.585 (675.065) 2 1.5 60.133 1.3 51.6 57 8 .70 8.616 13.518 .90 3 ( 67 6.0 81) 2 8.139.8 08 --- --- --- 575 3.9 00.914 LIABILITIES Depo sits from credit institutions Custo mer funds M arketable debt securities Subo rdinated debt financing TOTAL 2.400.339 1.500.000 428.674 983.938 395.006 297.091 586.902 96.699 9.987 2.7 98.2 97 3.333.624 3.680.939 2.561.929 5.069.162 858.609 1.431 13.709 15.5 19.4 03 130.193 214.202 233.331 4.962.603 451.341 243.304 6.2 34.9 74 ----- --- --- --- --- 485.500 3 .76 2.2 98 7 .195 .40 9 4.671.137 5 .59 9.5 84 6 .40 8.114 1.034 .97 1 13.452 2 81.0 27 4 98.9 52 2 8.9 52.5 40 113 There are differences between the amounts set out above and Group’s liquidity gap due to the classification of sight and demand deposits. However, the amounts classified into each time period are fair and consistent with the Group’s balance sheet data, following the classification criteria recommended in prevailing legislation. To ensure that it is able to meet its commitments, the Group has adopted appropriate liquidity management models designed to optimise cost and maturity schedules. The measures adopted include maintaining liquid assets sufficient to cover potential liquidity crises. At 31 December 2011 and 2010 the Bank had assets pledged to the European Central Bank amounting to EUR 4,349,016 thousand and EUR 3,695,126 thousand, respectively. To ensure adequate measurement of liquidity risk, the Group has developed a series of tools that enable it to track and manage the payment structure of its asset and liabilities. These tools include the static and dynamic liquidity gaps, and a series of liquidity indicators and limits (liquidity profile and liquidity ratio). The Group has also established a liquidity contingency plan which sets out the procedure to follow in situations of illiquidity that could pose a threat to the Bank's business (Note 31.4.2). 30. FAIR VALUE OF ASSETS AND LIABILITIES A breakdown of the fair values of the consolidated balance sheet headings at 31 December 2011 and 2010, by class of asset and liabilities, and in the following classifications: Tier 1: Financial instruments whose fair value is calculated by using listed prices on active markets or which relate to recent transactions (within the past 12 months) carried out in active markets that have been updated to reflect current conditions. Tier 2: Financial instruments whose fair value is estimated based on listed prices in organised markets for similar instruments or through measurement techniques for which all significant inputs are based on information that is directly or indirectly observable in the market. Tier 3: Financial instruments whose fair value is estimates based on measurement techniques for which some inputs are not based on observable market information. 114 Thousand euro 2011 Account balance 2010 Fair value Total Level 1 Level 2 Other Account balance Fair value Total Level 1 Level 2 Other ASSETS Financial instrum ents Cash on hand and on deposit at central banks Customer loans Deposits at credit institutions 432.215 432.215 432.215 --- --- 283.834 283.834 283.834 --- --- 20.932.508 21.418.433 --- 21.418.433 --- 21.652.136 22.045.270 --- 22.045.270 --- 319.974 319.974 --- 319.974 --- 847.596 847.751 --- 847.751 ----- Debt securities Held for trading at fair v alue through profit or loss Av ailable for sale Loans and receiv ables 5.102 5.102 5.102 --- --- 110.446 110.446 110.446 --- 193.952 193.952 --- 193.952 --- 575.116 575.116 --- 575.116 --- 2.499.173 2.499.173 2.113.546 374.528 11.099 1.696.894 1.696.894 329.585 1.340.856 26.453 856.750 856.750 --- 856.750 --- 1.034.100 1.034.100 --- 101.930 932.170 2.079.066 2.050.930 1.960.614 90.316 --- 2.031.689 2.031.689 1.852.941 178.748 --- 156 156 156 --- --- 3.680 3.680 3.680 --- --- --- --- --- --- --- 2.534 2.534 2.534 --- --- 42.974 45.575 17.237 --- 28.338 52.938 60.912 20.683 --- 40.229 Deriv ativ es held for trading 172.151 172.151 172.151 --- --- 93.249 93.249 93.249 --- --- Hedging deriv ativ es 102.095 102.095 102.095 --- --- 154.068 154.068 154.068 --- --- Shareholdings 104.162 105.399 --- --- 105.399 102.653 104.764 --- --- 104.764 Other assets 493.190 493.190 --- --- 493.190 503.807 503.807 --- --- 503.807 Held-to-maturity Equity instruments: Held for trading at fair v alue through profit or loss Av ailable for sale Other assets: Non-current assets held for sale 1.352.943 1.939.732 1.069.425 1.560.202 Property , plant and equipment 166.640 166.640 182.474 182.474 Inv entories 622.836 721.215 738.059 808.102 30.375.887 31.522.682 31.134.698 32.098.892 TOTAL ASSETS LIABILITIES Customer deposits at fair v alue through profit or loss 184.906 184.906 --- 184.906 --- 489.633 489.633 --- 489.633 --- 16.436.479 16.372.918 --- 16.372.918 --- 15.029.770 14.710.702 --- 14.710.702 --- 5.829.849 5.857.074 --- 5.857.074 --- 6.699.211 6.699.211 --- 6.699.211 --- 5.231.641 5.494.925 --- 5.494.925 --- 6.234.974 6.353.362 --- 6.353.362 --- Subordinated debt financing 352.999 354.340 --- 354.340 --- 498.952 535.942 --- 535.942 --- Held for trading 122.188 122.188 122.188 --- --- 76.663 76.663 76.663 --- --- Hedging deriv ativ es 106.121 106.121 106.121 --- --- 69.112 69.112 69.112 --- --- Other liabilities 389.096 389.096 --- --- 389.096 430.262 430.262 --- --- 430.262 28.653.279 28.881.568 29.528.577 29.364.887 At amortised cost Deposits of central banks and credit institutions Marketable debt securities TOTAL LIABILITIES As has been previously stated, except for loans and receivables and held-tomaturity investments, equity instruments whose market value may not be reliably estimated and financial derivatives that have such instruments as their underlying assets and are settled by the delivery of the assets, the financial assets owned by the Bank are recognised in the accompanying balance sheets at fair value. Except for financial liabilities measured at fair value through changes in profit or loss and financial derivatives whose underlying assets consist of equity instruments whose market value cannot be reliably measured, the Bank's financial liabiloities are recorded in the accompanying balance sheets at amortised cost. Note 2.1.2 shows the principles used to determine the fair value of those financial instruments recognised at fair value in the balance sheet. In general the fair value of the financial assets classified in the trading portfolio coincides with the listed price on the final market day of the year unless, due to some circumstance, that price is not representative, in which case the alternatives established in the restatement procedure will be applied to correct any weaknesses detected in the listed prices. The derivatives contracted by Banco Pastor on unorganised markets mainly relate to interest rate swaps (IRS) and sometimes there are some Call Money Swap (CMS) transactions, FX Swaps and options. 115 The contracting of the IRS is not executed on organised markets but rather is the most representative example of over the counter trading (OTC), very common in current financial markets. For this reason and in order to mitigate the counterparty risk that varies on a daily basis due to the change in the revaluation curves, and due to the absence of a clearing house, the Group has concluded framework agreements concerning Financial Transactions + collateral agreements (ISDA + Appendix CSA, CMOF + Appendix III) with its main counterparties in the market for this product. The Group considers that the unorganised markets (OTC) in which it has obtained these derivative instruments are active markets due to the following reasons: The goods or services exchanged on the market are homogeneous. Although OTC products are involved, the IRS contracted by the Group are in line with market conventions (nominal, reference curves, calculation bases, currencies, etc.), and therefore it is not difficult to find many financial swap contracts with similar terms. b) Buyers or sellers for a certain good or service may be found at any time. The IRS are the main hedging instrument for medium and long-term interest rates and therefore they are habitually traded among financial institutions. c) Prices are known and easily accessed by the public. These prices will also reflect actual, current and regular market transactions. The measurement criteria for these products is the discount of future flows at present value using the interest rate curve at the measurement date. The commonly used curve is the Swap curve made up of the fixed rates in the market that equal the IRS maturities with a floating payment in the same term. This curve is contantly updated in the market and is one of the most "liquid" prices in the market. Other transactions in unorganised markets: FX Swap transactions: this type of transaction is also highly liquid in the markets, especially in the short-term (maximum term of three months) for a the USD/EUR currency pair. In any event, it also complies with the three criteria for an active market, although currently, and given the current circumstances in the market, a premium is placed on the rates applied to the reference rates in the market curve due to the characteristics of this OTC products, i.e. the exchange of principal at the start and final maturity of the transaction. These products are included, together with the IRS and other OTC products, in the framework contracts and ancillary contracts to the provision of collateral. Pure exchange rate transactions Spot and Forward transactions The exchange rate market is undoubtedly the most liquid and active in which the USD/EUR currency pair is notable above all other transactions. It is an OTC market in which transactions are carried out through a broker. In the past few years transactions through electronic brokers, instead of a "physical or voice" broker, have grown exponentially. To determine the fair value of the financial instruments recognised in the balance sheet at amortised cost, in general, they are calculated by discounting free cash flows to the repricing date, using an implicit embedded market rate curve without adding any additional credit risk premium. For equity instruments not listed in organised markets, fair value is considered to be their respective carrying amounts, a principle which was also applied to investments. The fair value of properties recognised under “Non-current assets held for sale” and “Inventories” has been determined based on appraisals carried out by independent experts. The main assumptions underlying fair value calculations are those used to determine the maturity date of demand deposits, which by nature are accounts without a specific maturity. Accordingly, the term to maturity of these accounts has been assumed to be, as a general rule, five years. 116 Below are the amounts recognised in the income statements for 2011 and 2010 for variations in fair value in financial instruments for non-materialised gains or losses. Financial instruments are distinguished between those whose fair value is determined by prices quoted on public markets (Tier 1) and those whose values are estimated using valuation techniques with variables taken from data observable in the marketplace (Tier 2). Thousand euro 2011 Gains Lev el 1 3.117 Lev el 2 TOTAL 2010 Losses Net Gains Losses Net (5.982) (2.865) 349 (896) (547) 3.635 (85) 3.550 1.078 (7.131) (6.053) 6.752 (6.067) 685 1.427 (8.027) (6.600) The amounts shown in the table above correspond to the trading portfolio (other assets at fair value through profit and loss are not included since they are assets hedged in fair value hedges or assets valued at fair value through profit and loss to avoid information asymmetries. In both cases changes in value are cancelled out by changes in the value of hedging instruments or the corresponding liability, with no effect on income). In terms of liabilities recognised at fair value, the Bank would be obliged to pay the holders of these liabilities EUR 18,445 thousand more than the amount of those liabilities recognised on the balance sheet at 31 December 2011 at maturity, while at 31 December 2010 it exceeded the amount recognised in the balance sheet by EUR 12,970 thousand. There were no credit derivatives in place at 31 December 2011 or 2010 to mitigate the risk exposure of financial assets at fair value through profit or loss. 31. RISK MANAGEMENT Banco Pastor considers that risk management is one of the pillars on which its business strategy rests and continually aligns the management and control of risks with the business objectives established at any given moment. The corporate map indicates that Excellence in cost and risk management is one of its strategic objectives, strengthening the integral management of risk and placing emphasis on diversification. The basic principles on which the Bank bases risk management are: The active participation and supervision of the Company's governing bodies: the Board of Directors and Management Committee play an active part in the approval of general business strategies and assume responsibility for the definition of risk assumption and management policies, taking care to ensure that appropriate risk policies, controls and monitoring systems are in place and that lines of authority are clearly defined. General internal control environment: a culture of risk management that is promoted by the Board of Directors itself and communicated to all levels of the organisation must be manifest within the Group. Objectives must be clearly defined to prevent inappropriate risks or positions being taken due to a lack of adequate organisation, procedures or control systems. Selection of adequate methods to measure risks: the Bank must implement appropriate risk measurement methodologies to ensure proper assessment of the various risk factors to which it is exposed. Evaluation, analysis and monitoring of risks assumed: risks must be identified, quantified, controlled and monitored on an ongoing basis, so that the relationship between the return obtained on transactions and the risks assumed can be accurately defined. 117 The most significant risks inherent to the Bank's activities can be grouped into the following categories: Credit risk Counterparty risk Market risk Structural balance sheet risks (interest rate, liquidity and exchange risks) Operational risk Compliance and reputational risk In accordance with the Bank's exposure to the primary risks, measured in terms of equity requirements established by Bank of Spain Circular 3/2008, the risk profile assumed by the Bank in 2011 and 2010 is distributed as follows: Credit and counterparty risk: 92.9% (92.7% in 2010) Operational risk: 6.6% (7.1% in 2010) Market risk: 0.5% (0.2% in 2010) In line with the business model focused on retail bank and oriented towards customer service quality, the highest exposure derives from credit risk. 31.1. Credit risk 31.1.1. Duties of the Risk Unit. The responsibility for credit risk management at Banco Pastor falls to the Risk Management Office. Its main duties in this area are: To supervise and oversee management of credit risk from a unified, global perspective, thereby ensuring that growth plans are addressed within a sustainable and stable framework, as efficiently as possible. Define and implement credit risk policies and assign responsibilities in this area. Establish and manage risk control systems that are necessary for adequate credit quality in the portfolio. Preserve the Group's solvency through selective growth that seeks the creation of value in the medium and long-term. Objectives of Risk Management. Credit risk management has taken on a central role in the current economic environment. In this context, Banco Pastor has strengthened this area, establishing a series of strategic priorities to attain excellence: Integrate the size of risk into commercial policies and when creating new products. Direct the efforts of the network and regional offices in terms of risks, providing them with technical capacities. Advance towards the attainment of IRB models for all of the Bank's credit portfolios (creation of PD and LGD models and integrating them into management tasks). Integrate risk metric as pillars of basic management tasks (RAROC, IRB models, etc.). Optimise the management of customers showing difficulties or in default. 118 Increase the early management of customers showing a high probability of nonpayment. 3 1 . 1 . 2 . S t r u c t u re o f o f R i s k M a n a g e m e n t . In order to carry out its tasks and attain its objectives in the most effective and efficient manner possible, Banco Pastor has redefined its Credit Risk structure. Reporting directly to the Bank's Chairman, and with frequent exposure to the Board of Directors, Risk management is structured into five units with supplementary although well differentiated duties. - Granting of credit - Risk control - Risk Policies and Operations - Risk models - Validation 3 1 . 1 . 2 . 1 . C r e d i t R i s k C o n c e s s i o n D e p a rt m e n t The Credit Risk Concession Department transcends the traditional view of an analysis department and the approval of transactions. Its duties include active participation in the monitoring of the credit portfolio and the definition of the credit investment policy, as well as the definition of policies and the management of risk tems within the network and Regional Offices: Analysis, evaluation and approval of the risk transactions that exceed the authority delegated to the network. Analysis of those customers that have been identified based on prevention policies and tools. In addition, together with the Prevention Unit, it proposes the strategy to be followed in each case. To provide advice to individual business units on all risk analysis and assessment activities. It participates in the definition of the Bank's credit risk policy (qualities, target customer credit profile, etc.). 3 1 . 1 . 2 . 2 . R i s k C o n t ro l D e p a rt m e n t This office is responsible for the management of the credit portfolio presenting irregularities within the Bank's balance sheet. It covers both exposure to delayed payments or defaults and those that are in a compliance position but which show a high probability of impairment in the future. At the start of the current economic situation, Banco Pastor redesigned this area in order to be in a position to best handle the challenges it currently faces. All of the indicated changes have been implemented and are fully operational. - Prevention - Irregular investment management. - Restructuring. - Financial Solutions Centre 31.1.2.2.1. Prevention unit The primary aim of the Prevention Unit is to provide the Bank with mechanisms to allow symptoms of changes in credit quality with respect to the time at which the transaction took place to take decisions that allow the risk to be redirected if necessary. 119 One of the main changes within the Risk Control Office has consisted of the redesign of the unit, as well as the improvement of the tools available to carry out these tasks. Banco Pastor has created systematic procedures and econometric tools to identify customers showing impairment risk involving credit quality, as well as detailed protocols to assign the strategies to be implemented with respect to each type of customer, based on their situation. Another fundamental change in this connection was the involvment of all management bodies in prevention efforts: from the network to Central Services. Main duties: Proposing and implementing risk monitoring policy for the Bank and financial group as a whole. Permanent analysis of the Bank's portfolio through the identification of customers to be reviewed, supported by an "ad hoc" default anticipation tool. Exhaustively monitor real estate operations currently underway. Together with Credit Risk Concession, define the strategy to be applied to customers analysed within the prevention process and ensure the correct and complete implementation of that policy. In 2011 more than EUR 3,650 million in credit loans have been reviewed and classified, establishing adequate repositioning strategies where necessary, reducing the number of customers entering into difficulty and mitigating losses in the event that defaults are inevitable. The Prevention Unit also supervises the management of risks at offices and evaluates, for example, the rigor of the preparation of proposals, risk criteria applied or the quality of the customer information provided. In addition to the review of all offices that was completed in 2011, many underwent second and even third reviews. In this area, a risk figure exceeding EUR 3,970 million was detected. 31.1.2.2.2. Irregular Investment Management Unit Irregular investment management starts at the time a customer first presents payment problems and ends when the process is completed. Fundamental changes have also been made in this area: Implementation of a specific tool for the assignment of the management of case files in accordance with the target parameters for the various teams. Assignment of responsibilities to different teams in accordance with their profile and the customers they manage. Implementation of a new specific tool for monitoring customer management efforts. Advances in the management of multiple suppliers to externalise debt management, in order to optimise results. The main duties carried out by the Irregular Investment Management Unit are: Administer debt recovery policy for the Bank and the financial group as a whole. Coordinate the recovery efforts carried out by the various parties involved (office network, Regional Offices and external suppliers). Directly manage customers within the assigned parameters. Define guidelines for managing the various management levels involved in the process. Analyse the performance of irregular investment management throughout the Bank. 120 31.1.2.2.3. Restructuring unit The Restructuring Unit is specialised in the management of restructuring of debt financing loans for corporate customers, in which several financial institutions participate. This unit is the natural contact with customers, as well as with the rest of the entities participating in the syndicated looan or involved with the restructuring process. 31.1.2.2.4. Financial Solutions Centre In order to attain maximum efficiency, this work has been centralised at a team specialised in debt restructuring for individual customers. Its duties are: Negotiate with individual and autonomous customers that are solvent and have demonstrated a willingness to make payment, through restructuring or refinancing management. Direct relationship with customers in this activities. 3 1 . 1 . 2 . 3 . R i s k P o l i c i e s a n d Op e r a t i o n s U n i t This Unit was created within the framework of the restructuring of the Risk Office. In order to support all other component units, its main tasks are: Define and implement the Bank's credit policies in cooperation with the units involved (Risk concession, Irregular investment management, Prevention). As a tool to define the policies the Unit must manage both statistical analysis tools and credit rules. Take action together with the Sales Department and cooperate with the integration of the size of Risks into the sales activity (for example, defining products). Implement risk management focusing on RAROC at all levels (network, regional offices and central services). Continuously monitor and improve the risk area: organisation, processes and tools. 3 1 . 1 . 2 . 4 . R i s k Mo d e l U n i t The Model Unit is responsible for developing the quantitative statistical tools that support the risk management processes. As a central project, this unit leads the Bank's advancement to the attainment of IRB approaches. Specifically, the Unit's duties are: Development and monitoring of the internal rating models used to approve transactions, pre-set limits, anticipate payment problems and monitor credit risk for each of the Bank's relevant portfolios. In addition, estimates are prepared with respect to the regulatory parameters and the calculation of IRB capital. Maintain and improve scoring and rating systems used when allowing transactions and when carrying our Prevention activities. Define the profitability metrics that match the risk and pricing that use, among other things, inputs consisting of the parameters previously defined and subsequently implemented in the risk management processes. Define a financial capital model and perform all stress tests necessary to identify the Bank's main risks in the event of certain adverse scenarios. Obtain and manage the information that is necessary within the risk area, which is one of the control panel tools. 121 3 1 . 1 . 2 . 5 . I n t e rn a l V a l i d a t i o n U n i t The Internal Validation Unit was created within the framework of the restructuring of the Risk Office, in order to have a Unit that is totally independent of the person responsible for creating the models, in order to ensure maximum efficiency when monitoring their performance. Specifically, this Unit's duties are: Continuous monitoring of models. Identify the relevant uses of internal models, both on a regulatory and management level. Issue an opinion on the usefulness and effectiveness for those uses, verifying compliance with the minimum requirements established by regulations to use those advanced models. Evaluate whether or not risk procedures, including methodologies, are adequate to the Bank's risk strategy and profile. 3 1 . 1 . 3 . S t r u c t u re o f t h e d e l e g a t i o n o f a u t h o ri t y Banco Pastor has an authority delegation structure to approve credit risk transactions based on objective criteria in order to enbsure that the risk assumed by the bank is controlled by professionals with an adequate profile: Risk Committee Risk Commission (Regional Management) Local Risk Commission (NETWORK) All bodies with delegated authority to approve credit risk must take joint decisions, from the network to the Regional Offices. Only the persons responsible for risk at the Central Services level has limited authority to individually approve transactions, once analysed and proposed by the Regional Offices. 31.1.3.1. Risk Committee By delegation of the Board of Directors, the Risk Committee is the most senior body authorised to make credit risk decisions. Establishes strategic risk policies, evaluates their performance and assesses and sets the corrective measures considered to be the most advisable in each case. Approves the businesses that exceed the authority of other decision making bodies. This committee meets every week. The Committee consists of 6 members: The Chairman of the Bank, the CEO, the Commercial Managing Director, the General Director of Risks, the Director of Risk Concession, and the Director of Global Risk Management and Control. 3 1 . 1 . 4 . D e ve l o p me n t o f t h e S t r a t e g i c P l a n f o r A d a p t a t i o n t o B a s e l I I In 2005 Banco Pastor drew up a document entitled “Diagnosis of risk management processes and strategic plan for adaptation to Basel II”. The document identified the tasks pending to bring the Bank’s systems in line with the new risk management models and identified two priority objectives: To continue to improve risk management at the Bank. To make it possible to apply the most advanced Basel II models in calculating the consumption of capital. In 2006 the Master Plan was executed and since that time the teams have been working on fulfiling the tasks established in that plan. In 2010 significant advances were made towards the objectives set and many of the initiatives are expected to be implemented in the management processes in 2011. 122 1. Systematic monitoring of internal credit risk models. Processes are being defined that ensure the proper operation of the models and action will be taken with respect to any that require adjustment. During the execution of this objective, opportunities for improvement have been identified in the models that evaluate the Personal and Commercial portfolios at the Bank. Models have been adjusted and new models were implemented for the Personal Banking portfolio this year and at the start of 2012 the same was done for the Business Banking portfolio. 2. Estimate of Risk Parameters Within the scope of the Basel project, in 2011 several actions were taken on a parallel basis: Re-estimate of the IRB parameters using more recent information. Review of the methodologies used to adjust to the new economic environment. Improvement of automatic mechanisms to assign parameters and to calculate capital. Progressive integration of the IRB parameters in the daily management of credit risk. 3. Risk information model (credit risk and integration of reporting on all other types of risks). One of the pillars with respect to optimising risk management at Banco Pastor is the creation of a risk control panel. This control panel is structured such that it makes relevant information avaialble to the various managers. It also allows access to information in aggregate terms, as well as access to information with maximum detail. 4. Risk-adjusted return model (RAROC/Pricing). In 2011 the technical measures to automatically calculate the RAROC from transactions were developed. This work is expected to be completed during the first four months of 2012. As from that time the RAROC and Pricing policies for the granting and monitoring of credit risk will be progressively integrated, as well as the establishment of incentives. 5. Internal Validation Function As is mentioned in the summary of the organisational structure of Banco Pastor Risks, an Internal Validation Unit has been created that is completely independent from the persons responsible for developing and using the models. The fundamental objective of this Unit is to provide a technical and critical opinion of the adequacy of the internal models, both for regulatory and management purposes, identifying all relevant uses and reaching conclusions regarding their usefulness and effectiveness. 3 1 . 1 . 5 . M a x i mu m c r e d i t ri s k e x p o s u re The table below shows the maximum level of credit risk exposure assumed by the Group at 31 December 2011 and 2010 for each category of financial instruments, without deducting from each exposure any real guarantees or other credit enhancements received as security for debt fulfilment: 123 Thousand euro 2011 Asset balances Financial assets at fair value Available-for- Loans and Held for trading Other assets sale financial discounts Marketable securities Hedging derivatives Memorandum accounts TOTAL assets Debt instruments institutions Held-to-maturity --- --- --- 319.974 --- --- --- 319.974 5.102 193.952 2.499.360 856.750 2.079.252 --- --- 5.634.416 --- --- --- 21.785.047 --- --- --- 21.785.047 5.102 193.952 2.499.360 22.961.771 2.079.252 --- --- 27.739.437 Financial guarantees --- --- --- --- --- --- 483.657 483.657 Other contingent risks --- --- --- --- --- --- 378.808 378.808 --- --- --- --- --- --- 862.465 862.465 172.151 --- --- --- --- 102.095 --- 274.246 --- --- --- --- --- --- 1.809.119 1.809.119 Customer loans (*) Total debt instruments Contingent exposures Total contingent risks Other exposures Deriv ativ es Contingent commitments --- --- --- --- --- --- --- --- Total other exposures 172.151 --- --- --- --- 102.095 1.809.119 2.083.365 TOTAL EXPOSURE 177.253 193.952 2.499.360 22.961.771 2.079.252 102.095 2.671.584 30.685.267 Other (*) Includes securitised loans w ritten off relating to securitisations prior to 2004 totalling € 134,947 thousand Euro thousand 2010 Asset balances Financial assets at fair value Available-for-sale Loans and Held for trading Other assets financial assets discounts Held-to-maturity Hedging derivatives Memorandum accounts TOTAL Debt instruments Deposits at credit institutions Marketable securities --- --- --- 847.596 --- --- --- 847.596 110.446 575.116 1.697.886 1.034.100 2.032.490 --- --- 5.450.038 --- --- --- 22.562.014 --- --- --- 22.562.014 110.446 575.116 1.697.886 24.443.710 2.032.490 --- --- 28.859.648 Financial guarantees --- --- --- --- --- --- 534.869 534.869 Other contingent risks --- --- --- --- --- --- 411.551 411.551 --- --- --- --- --- --- 946.420 946.420 93.249 --- --- --- --- 154.068 --- 247.317 --- --- --- --- --- --- 2.565.880 2.565.880 Customer loans (*) Total debt instruments Contingent exposures Total contingent risks Other exposures Deriv ativ es Contingent commitments --- --- --- --- --- --- --- --- Total other exposures 93.249 --- --- --- --- 154.068 2.565.880 2.813.197 TOTAL EXPOSURE 203.695 575.116 1.697.886 24.443.710 2.032.490 154.068 3.512.300 32.619.265 Other (*) Includes securitised loans w ritten off relating to securitisations prior to 2004 totalling € 160,481 thousand In relation to the information set out in the above tables, it should be noted that: The figures for “debt instruments” recognised on the asset side of the balance sheet are shown at their gross carrying value, without deducting impairment losses and including all other valuation adjustments (accrued interest, loan arrangement fees and similar charges to be accrued, etc) in the “Asset balances” columns. “Contingent commitments” include amounts available for drawdown by borrowers. “Contingent liabilities” are recognised at the maximum amount guaranteed by the Bank. As a general rule, it is assumed that the majority of these balances will mature without giving rise to any actual financing need for the Bank. These balances are shown without deducting the provisions established to cover the associated credit risk. 124 Other credit risk exposures, including the counterparty risk exposure corresponding to derivative contracts, are shown at their carrying value. 3 1 . 1 . 6 . R e a l g u a r a n t e e s re c e i v e d a n d o t h e r c re d i t e n h a n c e m e n t s A key element of the Group’s credit risk management policy is to ensure, as far as possible, that the financial assets it acquires or contracts benefit from real guarantees or some other form of credit enhancement in addition to the personal guarantee of the borrower. The Group’s risk analysis and selection policies define the real guarantees or credit enhancements that must be made available to secure the exposure, in addition to the real guarantee of the borrower, before it is acquired or contracted according to the various specific characteristics of the transaction, including purpose of the exposure, counterparty, term, use of capital, etc. The value of the real guarantees is determined on the basis of the nature of the guarantee received. Real guarantees in the form of property assets are generally valued at the appraisal value determined by independent experts in accordance with the guidelines established for such purpose by the Bank of Spain at the time the exposure is contracted. Only in the case of evidence of any losses of value affecting these guarantees, or in those cases in which there is any deterioration in the borrower's solvency that leads to the conclusion that these guarantees may be applied, this measurement is restated in accordance with the same criteria; real guarantees taking the form of securities listed on active markets are measured at their listed price, adjusted by a percentage to cover any possible changes to that market value that could negatively affect the coverage of the risk; similar real guarantees are measured at the amount guarantees under these transactions; credit derivatives and similar transactions used as a credit risk hedge are measured, for the purposes of calculating the hedged amount, at the nominal value equal to the pledged deposits, are measured at the value of those deposits and in the event that they are denominated in foreign currency, converted to the exchange rate in force at each measurement date. The table below shows, for each category of financial instrument, the maximum exposure to credit risk secured by each of the principal types of real guarantees and other credit enhancements available to the Group at 31 December 2011 and 2010: Thousand euro 2011 Real-estate Guaranteed on Other property guarantee cash deposits --- --- --- guarantees Backed by financial TOTAL institutions Debt instruments Deposits at credit institutions Marketable securities --- --- --- 585.420 --- --- 585.420 12.896.247 623.595 627.918 47.745 14.195.505 12.896.247 623.595 1.213.338 47.745 14.780.925 Deriv ativ es --- 106.576 --- --- 106.576 Contingent commitments --- --- --- --- --- Other --- --- --- --- --- --- 106.576 --- --- 106.576 12.896.247 730.171 1.213.338 Customer loans TOTAL Other exposures TOTAL TOTAL AMOUNT COVERED 47.745 14.887.501 125 Thousand euro 2010 Real-estate Guaranteed on Other property Backed by guarantee cash deposits guarantees financial TOTAL institutions Debt instruments Deposits at credit institutions --- --- 486.326 --- 486.326 Marketable securities --- --- 889.915 --- 889.915 13.438.604 659.434 830.657 66.152 14.994.847 13.438.604 659.434 2.206.898 66.152 16.371.088 Deriv ativ es --- 210.480 --- --- 210.480 Contingent commitments --- --- 24.975 --- 24.975 Other --- --- --- --- --- --- 210.480 24.975 --- 235.455 13.438.604 869.914 2.231.873 Customer loans TOTAL Other exposures TOTAL TOTAL AMOUNT COVERED 66.152 16.606.543 31.1.7. Credit quality of financial assets Credit risk exposure by level of risk The table below shows maximum exposure to credit risk, classified according to the level of risk attributable to the assets in question (based on the classifications and definitions established in Bank of Spain Circular 4/2004 relating to the calculation of impairment losses on debt instruments) at 31 December 2011 and 2010: Thousand euro 2011 With no Low risk appreciable risk Medium – low Medium risk risk Medium -high High risk Total risk Debt instruments: Deposits at credit institutions 319.974 --- Marketable securities 5.338.045 130.477 Customer loans 1.034.544 7.237.650 Total debt instruments 6 .6 9 2.56 3 7 .3 6 8 .12 7 ----4.859.452 4.85 9 .4 52 --165.894 5.324.942 5.49 0 .8 3 6 --- --- --- --- 1.376.838 1.951.621 3 19 .9 74 5.6 34 .4 16 2 1.78 5 .0 47 1.3 76 .83 8 1.9 5 1.62 1 2 7.73 9 .4 37 Contingent risks: Financial guarantees 8.761 --- --- 474.896 --- --- 48 3 .6 5 7 Other contingent risks --- --- 601 376.990 1.217 --- 37 8 .8 0 8 Total contingent risks 8 .7 61 --- 601 8 51.8 8 6 1.217 --- 86 2 .4 6 5 Other exposures: Deriv ativ es Contingent commitments Total other exposures Total 254.715 --- 1.542.866 --- 1.7 9 7 .5 81 8 .4 9 8.90 5 --7 .3 6 8 .12 7 --266.253 19.531 --- 26 6 .2 53 19 .5 3 1 5.12 6 .3 06 6.36 2 .2 5 3 --- --- 27 4 .2 4 6 --- --- 1.8 0 9.119 --1.3 78 .05 5 --1.9 5 1.62 1 2.08 3 .3 6 5 3 0.68 5 .2 67 126 Thousand euro 2010 With no Low risk Medium – low Medium risk appreciable risk Medium-high risk High risk Total risk Debt instruments: Deposits at credit institutions 847.596 Marketable securities 5.064.656 Customer loans 1.343.576 Total debt instrum ents 7 .2 5 5.8 28 --- --- 160.632 6.838.051 --4.846.436 6.9 98 .6 8 3 4 .8 46 .43 6 --224.749 6.247.304 --- --- 8 4 7.5 96 --- --- 5 .4 5 0.0 37 1.627.275 6.4 72 .05 3 1.659.373 2 2 .5 6 2 .0 15 1.6 2 7.2 75 1.65 9 .3 7 3 2 8 .8 5 9.6 48 5 3 4.8 69 Contingent risks: Financial guarantees 21.051 --- --- 513.818 --- --- Other contingent risks 8.774 --- --- 402.777 --- --- Total contingent risks 2 9.82 5 --- --- 9 16 .59 5 --- --- 4 11.5 5 1 9 4 6.4 20 Other exposures: Deriv ativ es Contingent commitments 223.543 --- 2.062.742 --- Total other exposures 2 .2 8 6.2 85 Total 9 .5 7 1.9 38 --6.9 98 .6 8 3 --- 23.774 503.138 --- 5 0 3.13 8 23 .77 4 5 .3 49 .57 4 7 .4 12 .42 2 --- --- 2 4 7 .3 17 --- --- 2 .5 6 5.8 80 --1.6 2 7.2 75 --1.65 9 .3 7 3 2 .813 .197 3 2 .6 19.2 65 The following table details the maximum exposure to credit risk, classified by type of financial instrument to which the Group is exposed, according to the ratings given by external ratings agencies, at 31 December 2011 and 2010: Thousand euro 2011 AAA to AA- A+ to A- BBB+ to BBB- BB+ to BB- B+ to B- CCC+ and No external below rating TOTAL Debt instruments Deposits at credit institutions 209.828 319.974 10.832 5.634.416 51.661 54.034 3.120 1.331 --- --- 4.708.245 649.549 242.050 23.080 --- 659 --- 168.286 227.450 34.662 --- --- 21.354.649 21.785.047 4.759.906 871.869 472.620 59.073 --- 659 21.575.309 27.739.437 Financial guarantees --- 3 799 1.204 --- --- 481.651 483.657 Other contingent risks --- --- --- --- --- --- 378.808 378.808 --- 3 799 1.204 --- --- 860.459 862.465 35.140 216.449 --- 3.126 --- --- 19.531 274.246 --- --- --- --- --- --- 1.809.119 1.809.119 Marketable securities Customer loans (*) Total debt instruments Contingent exposures Total contingent risks Other exposures Deriv ativ es Contingent commitments --- Other Total other exposures TOTAL EXPOSURE 216.449 --- 3.126 --- --- 4.795.046 1.088.321 35.140 473.419 63.403 --- 659 1.828.650 2.083.365 24.264.418 30.685.267 (*) Includes securitised loans w ritten off relating to securitisations prior to 2004 ( € 134,947 thousand 127 Euro thousand 2010 AAA to AA- A+ to A- BBB+ to BBB- BB+ to BB- B+ to B- CCC+ and No external below rating TOTAL Debt instruments Deposits at credit institutions 261.438 56.227 4.872.406 458.772 68.502 22.207 310.044 100.291 5.156.051 825.043 491.387 Financial guarantees --- 792 Other contingent risks --- --- --- Marketable securities Customer loans (*) Total debt instruments 322.594 --- 207.337 847.596 31.658 5.450.038 --- --- --- --- 18.700 18.830 8.650 --- 22.101.992 22.562.014 18.830 8.650 18.700 22.340.987 28.859.648 --- 3.739 --- --- 530.338 534.869 --- --- --- --- 411.551 411.551 792 --- 3.739 --- --- 941.889 946.420 Contingent exposures Total contingent risks Other exposures 176.458 18.070 --- --- --- --- 52.789 247.317 Contingent commitments --- --- --- --- --- --- 2.565.880 2.565.880 Other --- --- --- --- --- --- --- --- 2.618.669 2.813.197 Deriv ativ es Total other exposures TOTAL EXPOSURE 176.458 18.070 --- --- --- --- 5.332.509 843.905 491.387 22.569 8.650 18.700 25.901.545 32.619.265 (*) Includes securitised loans w ritten off relating to securitisations prior to 2004 ( € 160,481) thousand Of the total amounts with ratings reflected in the above tables, practically all have ratings granted by the agencies Fitch, Moody’s and Standard & Poors in both 2011 and 2010. Credit risk exposure by counterparty The table below breakdowns maximum exposure to credit risk by counterparties to the transactions at 31 December 2011 and 2010: Thousand euro 2011 Public Financial authorities Institutions Other resident sectors Other non- Other resident sectors operations TOTAL Debt instruments Deposits at credit institutions Marketable securities Customer loans (*) Total debt instruments --- 319.974 --- --- --- 319.974 2.891.745 1.879.737 850.017 12.917 --- 5.634.416 621.631 --- 20.824.853 338.563 --- 21.785.047 3.513.376 2.199.711 21.674.870 351.480 --- 27.739.437 Contingent exposures Financial guarantees --- --- 478.249 5.408 --- 483.657 Other contingent risks --- 31.290 347.485 33 --- 378.808 --- 31.290 825.734 5.441 --- 862.465 --- 254.715 19.531 --- --- 274.246 50.690 11.097 1.689.115 58.217 --- 1.809.119 --- --- --- --- --- --- Total contingent risks Other exposures Deriv ativ es Contingent commitments Other Total other exposures TOTAL EXPOSURE 50.690 265.812 1.708.646 58.217 --- 2.083.365 3.564.066 2.496.813 24.209.250 415.138 --- 30.685.267 (*) Includes securitised loans w ritten off relating to securitisations prior to 2004 totalling € 134,947 thousand 128 Euro thousand 2010 Public Financial authorities Institutions Other resident sectors Other non- Other resident sectors operations TOTAL Debt instruments Deposits at credit institutions Marketable securities Customer loans (*) Total debt instruments --- 847.596 1.920.126 2.305.283 532.134 --- 2.452.260 3.152.879 --- 847.596 --- --- 1.212.003 12.626 --- 5.450.038 21.638.057 391.823 --- 22.562.014 22.850.060 404.449 --- 28.859.648 Contingent exposures Financial guarantees --- --- 531.176 3.693 --- 534.869 Other contingent risks --- 52.776 358.742 33 --- 411.551 --- 52.776 889.918 3.726 --- 946.420 --- 223.543 23.774 --- --- 247.317 61.150 11.130 2.404.161 89.439 --- 2.565.880 --- --- --- --- --- --- Total contingent risks Other exposures Deriv ativ es Contingent commitments Other Total other exposures TOTAL EXPOSURE 61.150 234.673 2.427.935 89.439 --- 2.813.197 2.513.410 3.440.328 26.167.913 497.614 --- 32.619.265 (*) Includes securitised loans w ritten off relating to securitisations prior to 2004 totalling € 160,481 thousand 3 1 . 1 . 8 . Fi n a n c i a l a s s e t s p a s t d u e a n d / o r i mp a i r e d Assets impaired due to credit risk Doubtful risks resulting from arrears, which include debt instruments with past-due payments of more than three months and also all transactions with a given client when balances classified as doubtful due to arrears account for more than 25% of the total amount pending collection, and all contingent liabilities where the guaranteed borrower has fallen into arrears, are considered to be impaired financial assets. Doubtful risks resulting from reasons other than arrears, which include debt instruments, whether or not matured, where, although circumstances are not yet such that they should be classified as bad or doubtful debts on the grounds of client default, there is reasonable doubt as to their full recovery (principal and interest) on the terms agreed contractually, as well as contingent liabilities and contingent commitments not classified as doubtful on the ground of the client’s default where payment by the Bank is probable and recovery doubtful, are also considered to be impaired. This category includes, inter alia, transactions with clients in situations that mean a deterioration in their solvency, balances for which notice of demand have been issued and balances that the Bank has decided to seek to recover by judicial channels, loans where the borrower has instituted legal proceedings and collection of the outstanding is dependent on the resolution of the case, finance lease operations where the Group has decided to terminate the contract in order to recover possession of the asset, transactions with clients that have been or are about to be declared insolvent without order for liquidation, as well as all transactions with clients with any balance classified as doubtful due to arrears, if there is reasonable doubt as to the full recovery of these balances. It also includes the contingent liabilities of guaranteed borrowers declared insolvent where notice of liquidation has been or is due to be issued or there has been a significant and irrecoverable deterioration in their solvency, but the beneficiary of the guarantee has not sought to claim payment. 129 In 2010 the system for calculating the impairment losses affecting financial assets was changed, as is indicated in Note 1.4. In accordance with the new calculation system, the base for making provision for these assets secured by real estate guarantees is the excess of their carrying value over the adjusted value of the guarantee (as is indicated in Note 1.4), while the base for making provision for financial guarantees not secured by real estate guarantees coincides with the carrying value. If the adjusted value of the real estate guarantee exceeds the carrying value, the impairment loss is calculated by applying the same criteria as used for the risks classified as being in a "normal" situation, as is defined in Note 2.1.8.1. A breakdown of the Group's financial assets that are impaired due to credit risk at 31 December 2011 and 2010 is set out below, reporting their carrying value and the excess value of the real estate guarantee, which constitutes the base for making the provision. 2011 Debt instrum ents DOUBTFUL RISKS DUE TO BAD DEBTORS Contingent exposures Total Account Excess over real Account Excess over real Account Excess over real balance balance estate guarantee 9.399 1.012.130 330.652 --- 8.601 --- estate guarantee balance estate guarantee 1.002.731 321.253 8.601 --- Unsecured operations 174.107 174.107 9.399 9.399 183.506 183.506 Secured operations 147.146 Operations instigated as "without appreciable risk" 9.399 820.023 147.146 --- --- 820.023 Housing completed borrow er's habitual residence 239.376 9.162 --- --- 239.376 9.162 Farmland in use and finished offices, premises and ind. facilities 116.140 13.416 --- --- 116.140 13.416 Completed housing (rest) 175.838 25.029 --- --- 175.838 25.029 Plots, sites and other inv estment properties 288.669 99.539 --- --- 288.669 99.539 --- --- --- --- --- --- 804.592 415.212 14.298 14.017 818.890 429.229 12.829 --- 281 --- 13.110 --- Unsecured operations 275.192 275.192 13.413 13.413 288.605 288.605 Secured operations 516.571 140.020 604 604 517.175 140.624 6.858 475 --- --- 6.858 475 85.248 7.262 --- --- 85.248 7.262 With partial pledge DOUBTFUL RISKS FOR REASONS OTHER THAN BAD DEBTORS Operations instigated as "without appreciable risk" Housing completed borrow er's habitual residence Farmland in use and finished offices, premises and ind. facilities Completed housing (rest) 103.446 9.809 --- --- 103.446 9.809 Plots, sites and other inv estment properties 321.019 122.474 604 604 321.623 123.078 1.807.323 736.465 23.697 23.416 1.831.020 759.881 TOTAL Allow ance to cov er impairment loss (*) 612.020 Difference 147.861 % cov er 80,5% (*) Allow ance determined indiv idually relating to debt instruments and contingent risks, ex cluding substandard risk (defined in Note 2.1.8.1) amounting to € 89,351 130 2010 Debt instrum ents Account balance DOUBTFUL RISKS DUE TO BAD DEBTORS Contingent exposures Excess over real estate guarantee (*) Account balance Excess over real estate guarantee (*) Total Account balance Excess over real estate guarantee (*) 1.019.339 358.883 13.758 13.758 1.033.097 5.137 --- --- --- 5.137 --- Unsecured operations 205.580 205.580 13.758 13.758 219.338 219.338 Secured operations Operations instigated as "without appreciable risk" 372.641 807.575 153.303 --- --- 807.575 153.303 Housing completed borrow er's habitual residence 236.733 11.723 --- --- 236.733 11.723 Farmland in use and finished offices, premises and ind. facilities 109.906 12.097 --- --- 109.906 12.097 Completed housing (rest) 156.057 24.370 --- --- 156.057 24.370 Plots, sites and other inv estment properties 304.879 105.113 --- --- 304.879 105.113 1.047 --- --- --- 1.047 --- 524.138 212.515 25.061 24.025 549.199 236.540 With partial pledge DOUBTFUL RISKS FOR REASONS OTHER THAN BAD DEBTORS Operations instigated as "without appreciable risk" 18.669 --- 1.036 --- 19.705 --- Unsecured operations 146.105 146.105 23.150 23.150 169.255 169.255 Secured operations 359.364 66.410 875 875 360.239 67.285 5.503 246 --- --- 5.503 246 54.566 1.705 271 271 54.837 1.976 Housing completed borrow er's habitual residence Farmland in use and finished offices, premises and ind. facilities 77.774 2.382 --- --- 77.774 2.382 221.521 62.077 604 604 222.125 62.681 1.543.477 571.398 38.819 37.783 1.582.296 609.181 Completed housing (rest) Plots, sites and other inv estment properties TOTAL 527.239 Allow ance to cov er impairment loss (*) 81.942 Difference 86,5% % cov er (*) Allow ance determined indiv idually relating to debt instruments and contingent risks, ex cluding substandard risk (defined in Note 2.1.8.1) amounting to € 127,546 All impaired debt instruments are included under “Loans and receivables”. All impaired assets included in the above table were determined as impaired individually. Change in impairment losses The following table shows the change in impairment losses recognised by the Group in 2011 and 2010, by type of financial asset: Thousand euro Net transfers 2011 charged/(credite Balances Balance at 31 d) to income Transfers applied during December 2009 statement: between items the year Other Balance at 31 movements December 2010 Debt instruments Marketable securities Customer loans Total debt instruments 1.793 (1.425) 5 373 749.397 138.528 (23.670) (148.266) 1.603 717.592 751.190 137.103 (23.670) (148.266) 1.608 717.965 16.670 (9.473) 30 7.227 --- --- Contingent exposures Financial guarantees Total contingent risks 16.670 (9.473) Total 767.860 127.630 ----(23.670) ----(148.266) 30 7.227 1.638 725.192 131 Euro thousand Net transfers 2010 charged/(credite Balances Balance at 31 d) to income Transfers applied during December 2009 statement: between items the year Other Balance at 31 movements December 2010 Debt instruments Marketable securities Customer loans Total debt instruments 5.997 (4.213) 9 1.793 794.665 289.204 (68.609) (263.466) (2.397) 749.397 800.662 284.991 (68.609) (263.466) (2.388) 751.190 --- --- Contingent exposures 28.488 (11.866) --- --- 48 16.670 Total contingent risks 28.488 (11.866) --- --- 48 16.670 Total 829.150 273.125 (2.340) 767.860 Financial guarantees (68.609) (263.466) The above tables do not include impairment losses on equity instruments owned by the Group (impairment losses on these assets, when they occur, are recognised in terms of the market risk associated with them, which is based, indirectly, on their credit risk). Also excluded are financial instruments designated as at fair value through profit or loss, since, being carried at fair value, any change in the fair value of these instruments associated with credit risk is recognised in income immediately. The NPL ratio at the end of 2011 was 6.12% (5.14% in 2010). Financial assets past-due but not impaired The value of financial assets past-due but not considered impaired was EUR 291,370 thousand at 31 December 2011 (EUR 272,863 thousand at 31 December 2010). This amount corresponds to debt instruments with amounts past-due by more than three months but not considered doubtful for reasons other than arrears. All these assets are included under “Loans and receivables”. Financial assets impaired and derecognised Note 32.6 details the change in 2011 and 2010 in impaired financial assets that were not recognised in the consolidated balance sheet at the year-end because the possibility of their recovery was thought to be remote, although the Group had not discontinued the actions deemed appropriate to recover the amounts owed. Refinancing During the course of its normal business the Group has renegotiated certain credit transactions and has changed the original conditions (term, rate, grace period, etc.) and has obtained additional guarantees that provide added security as to repayment. Other information Uncollected finance income accrued on financial assets that, in accordance with the criteria set out in the section entitled “Assets impaired due to credit risk” of this Note, are considered to be impaired, is not recognised. Assets taken as guarantees and guarantees executed The carrying value at 31 December 2011 and 2010 of assets recognised in the financial statements that were taken or executed in the course of the aforesaid years to secure collection of the Group’s financial assets was as follows: 132 Thousand euro Additions during the year 2011 Non-current assets held for sale Inventories 2010 Balance at the end of the 2011 2010 360.416 415.619 1.352.918 1.068.402 39.142 100.750 349.528 459.866 Shares Av ailable for sale Total 467 --- 1.518 1.628 400.025 516.369 1.703.964 1.529.896 Foreclosed assets executed to pay debt are recorded by the Group at the lower of the difference between the carrying value of the financial assets provided (net of any impairment) and the fair value of the foreclosed assets, less selling costs. This amount is the initial cost. In no case are funds released by charging results during initial recognition, or at any subsequent time. 31.2. Counterparty risk Credit risk, due to activity in financial markets, is the risk deriving from the incapacity and/or intention of the counterparty to comply with contractual obligations, i.e. it arises from the possibility that losses will be incurred as a result of the counterparty's failure to comply with contractual obligations. Due to its participation in financial markets as a result of its cash and capitaql market activities, Banco Pastor is exposed to the following risks: Counterparty risk: is defined as the possibility that financial harm will be caused as a result of a counterparty's failure to comply with contractual obligations within a financial transaction, due to an impairment of its solvency or in the country in which it is located. Copunterparty risk arises in the period between the start of a transaction until it is finally settled, measured as the cost of replacing the position held, plus an estimate of the potential risk that could be incurred as a result of future changes in market prices. Delivery Risk: This risk is that which is incurred by the bank at the settlement date for a transaction and exists with respect to any transaction involving an exchange of principal for the possibility that the counterparty will not comply with payment obligations after the Bank has already given payment instructions with respect to its commitments to that counterparty. Delivery risk exists with respect to those products and markets in which the payment on delivery principle is not enforced, i.e. it is a risk arising on transactions involving the exchange of assets (cash flows in both directions or the flow of securities against cash flows) with the same value date. Transactions that involve settlements based on differences do not give rise to this type of risk. Issuer Risk: This risk is that incurred by the Bank due to the decline in the value of an asset as a result of a loss of credit quality on the part of the counterparty or even the perception of such an event in the market. Settlement Risk: This risk is that which is incurred by the Bank due to the potential financial harm that could be caused during the exchange of payments made to and received from a counterparty in the same currency. 133 3 1 . 2 . 1 . O rg a n i s a t i o n o f t h e ma r k e t ri s k f u n c t i o n a t B a n c o P a s t o r 3 1 . 2 . 1 . 1 . L i mi t a u t h o ri s a t i o n The proper management of counterparty risk in an environment that is progressively more dynamic and complex is fundamental to successfully manage the Bank's activity in financial markets. Applying the prudence principle on a priority basis, the Bank has defined an internal organisation that works to obtain an adequate internal diversification of risks, a common characteristics of the banking business, in accordance with objectives concerning yields, solvency, efficiency and adequate liquidity that are defined at any given moment by the Bank's Senior Management. The Board of Directors is responsible for approving annual counterparty limits, as proposed by the Management Committee, which means the Bank is only permitted to deal on the financial markets with counterparties that have an authorised limit, up to that limit. Prior to their submission to the Board, the Management Committee approves the counterparty limit proposals and makes any amendments it considers appropriate. Any new counterparty limits established in the course of the year must also be approved by the Management Committee. The unit in charge of the tasks of measuring, controlling and managing counterparty risk at the Group is the Market Risk and Operations Unit [UORM]. 3 1 . 2 . 1 . 2 . P ro p o s a l f o r s e t t i n g c re d i t l i mi t s When assigning proposed limits, the Market Risk and Operations Unit performs a prior analysis of each financial group, as well as those institutions in the group, provided that they operate in the market. The analysis focuses on the review of the publications issued by the main rating agencies (Moody´s, Standard & Poor´s and Fitch) and the regulatory bodies (ECB, BoS, CNMV, etc.) in the study of financial information for each group (analysis of solvency, profitability, structural ratios and core capital, etc.) and even the latest news or reports related to financial institutions. In addition to the above analysis, Banco Pastor has an expert internal rating model for financial institutions that allows it to measure the credit rating of its counterparties, anticipating any changes in its credit rating and, therefore, proposing adjustments to the established lines of credit. This internal model allows quantitative aspects based on specialised financial information available with respect to financial institutions to be meshed with the opinion of the Bank's financial institution analysts, thereby giving rise to an internal rating that, together with external ratings, allows the Bank to establish a dynamic monitoring system for each financial group and entity counterparty risk. These limits may be adjusted based on the level of neutral operations, the results of the internal rating model and/or the specific market conditions, which has been a fundamental aspect throughout 2011 due to the high volatility of markets and the repeated lowering of the ratings granted to our main counterparties by rating agencies. 3 1 . 2 . 1 . 3 . M e a s u re m e n t o f c o u n t e rp a rt y ri s k 1. Counterparty Risk with Financial Institutions. The method for calculating counterparty risk exposure applied by the Bank is based on the measurement of the "active" market psoitions that each counterparty maintains with the Group, i.e. it is calculated based on current exposure or market value (Mark to Market) of all transactions existing with each counterparty, plus an add-on that recognises the potential future exposure that may exist until the transaction matures. The UORM calculates the market value of each transactions and based on the product being calculated, it will apply the market data that are necessary (rate curves, volatilities, prices, etc.) to calculate each EAD ("Exposure at Default"). 134 In the case of complex positions that cannot be evaluated automatically by the Bank's applications, alternative means are used to calculate this market value and its subsequent application in the Bank's management tools. 2. Risk with Issuers. The current crisis has revealed the need to control the risk of a decline in the credit quality of issuers of fixed income securities since, in these cases, the financial harm for financial institutions is particularly relevant. In this respect the Bank applies daily controls to its current exposure to this risk in all portfolios (trading, available for sale, credit investment and investment to maturity). 3 1 . 2 . 1 . 4 . Mi t i g a t i o n o f c o u n t e rp a rt y ri s k In order to mitigate exposure to counterparty risk, Banco Pastor maintains a solid base of guarantee contracts (Appendix CSA - Credit Support Annex, Appendix III CMOF- Financial Transaction Framework Contract, GMRA Contract, Global Master Repurchase Agreement) that have been concluded with counterparties an which, through the daily contribution of daily guarantees, means that the risk incurred is significantly reduced. This instrument mitigates counterparty risk, essentially over the course of this year to maintain the level of this risk within adequate parameters. Finalmente, en los últimos meses, Banco Pastor, al igual que el resto del sector financiero, ha generalizado el uso de cámaras de compensación para operaciones de financiación vía repos con el fin de reducir el riesgo de contrapartida derivado de este tipo de operaciones. 3 1 . 2 . 1 . 5 . M o n i t o ri n g a n d c o n t r o l o f l i n e s Counterparty limits are controlled via an integrated, real-time system, which means the Bank is at all times aware of each line of credit (authorised, consumed and available for each counterparty). For this reason, established and available counterparty limits must be systematically checked before carrying out any new transaction and each new transaction must be immediately entered in the systems, so that the limit available is updated before being used by operators. Daily monitoring and control of authorised limits is performed by the Market Risks and Operations Unit, within the General Audit Department, which, in application of the principle of segregation of functions, is totally independent from the business unit, i.e. the Treasury Department, which is part of the Finance Division. 3 1 . 2 . 1 . 6 . R e p o r t i n g o f ri s k l e ve l s On a daily basis the UORM issues a daily report to Senior Management with the counterparty risks assumed, as well as the available lines on an individual and aggregate basis. 31.3. Market risk Market risk is associated with the activities carried out in the financial markets by the Bank Treasury Unit and is defined by the risk of loss to which the entity is exposed due to changes in the value of financial assets in which positions are maintained due to the change in risk factors that affect each market (interest rates, exchange rates, equities, etc.). 3 1 . 3 . 1 . O rg a n i s a t i o n o f t h e ma r k e t ri s k f u n c t i o n a t B a n c o P a s t o r 3 1 . 3 . 1 . 1 . L i mi t a u t h o ri s a t i o n Authorised market risk limits are reviewed and, where necessary, updated on a yearly basis. The Board of Directors, based on a proposal from the Management Committee, is responsible for approving annual market risk levels. Prior to their submission to the Board for approval, the Management Committee approves the market limits proposed for each of the different operating units and makes any amendments to the proposals it considers appropriate. 135 3 1 . 3 . 1 . 2 . M a rk e t ri s k m e a s u re m e n t p ro c e d u r e s a n d s ys t e ms The Group's cash activity, deriving from its involvement in financial markets, is exposed to market risk from unfavourable movements in the following risk factors: a) interest rates, b) exchange rates, c) share and commodities prices and d) volatility, correlation curves, etc. The market risk limits are intended to provide guidelines for the Bank's activities in the financial markets, so that each specific transaction carried out by the Treasury unit at the General Financial Office is necessarily arranged under this framework. The Bank's market risk limit structure complies with the following objectives: Establishment of market risk exposure in each portfolio, in accordance with the tolerance level defined by the Board of Directors and the Management Committee. Granting of risk limits which guarantees sufficient flexibility so as not to constrain the risk-taking activities of individual business areas. The limit structure established must be consistent with the objectives approved for each business area, its level of experience, past performance and, in an y event, the situation of the financial markets. The unit in charge of the tasks of measuring, controlling and monitoring market risk at Banco Pastor is the Market Risk and Operations Unit [UORM]. On a daily basis the Market Risk Unit at Banco Pastor monitors the market risk for contracted transactions and supervises compliance with the established limit structure. In those cases in which the authorised risk levels are exceeded, an agile procedure for informing the bank's Senior Management has been defines, reporting the reasons why the limit was exceeded and, if necessary, justification and/or the measures taken to resolve or mitigate the situation. 3 1 . 3 . 1 . 3 . T yp e s o f ma rk e t ri s k l i mi t s The Management Committee establishes an Overall Limit for all market activities carried out by the Treasury Unit, such that the overall risk assumed by the various portfolios/operating units cannot be exceeded at any time. This limit is measured in terms of VaR ("Value at Risk"), diversified with a time horizon of one day and a statistical probability of 99%, through which exposure to the various risk factors assumed (interest, exchange, price and volatility) are offset. However, the daily control has defined various types of market risk limits grouped into three large blocks: 1. VaR Limits (Value-at-Risk) The measurement of discretional risk is done using the VaR ("Value at Risk") method. This method allows the joint measurement of the risk deriving from a portfolio made up of products associated with multiples and diverse risk factors. These limits measure the maximum end-of-day exposure in the Cash area of each unit or each portfolio individually and are calculated in terms of diversified VaR on a one-day time horizon with a confidence level of 99%. The VaR methodology enables the Bank to measure the maximum possible loss in portfolio value that may arise as a result of changes in general conditions on the financial markets, specifically fluctuations in interest rates, exchange rates and equity prices, assuming the portfolio is held for a fixed period of time. The historic simulation method has been used to apply measurement and control mechanisms for market risk ("Adaptiv" pertaininbg to the Sungard Group). This risk measurement estimates the maximum loss, with a given confidence level, that could arise from the market position of a portfolio over a certain time horizon. The Bank has decided to calculate the VaR on a daily basis with a 99% confidence level and a time horizon of 1 day. 136 2. Stop-loss level A maximum level of actual losses in the market has been defined by establishing stop-losses at three levels: daily, monthly and annually. In these cases, the maximum assumable loss is established in the management results for each period. In the event that any of these stop-loss levels is reached, the authorised and competent bodies must authorise the excess, establishing a new stop-loss level and/or reach a decision as to the total or partial execution of the stop-loss. When a monthly/annual stop-loss is executed, all open positions in the portfolio subject to the stop-loss are closed or hedged and no further risk positions can be opened on the portfolio until the following month/year unless expressly authorised. 3. Additional limits A series of additional limits, aligned to the specific characteristics of each portfolio (interest rate, exchange rate, equity or fixed income risk), have also been established for the purpose of in-depth position control and monitoring that entail the application of other types of controls (net sensitivity, maximum net position, limits by issuer, limits by security, limits by underlying risk and curve risk, limits by rating, etc.) 3 1 . 3 . 1 . 4 . D a i l y C o n t r o l o f M a rk e t R i s k P o s i t i o n s a n d L i m i t s Market risk is monitored via daily verifications of authorised positions and limits performed by the Market Risk Unit, which reports to the General Audit Department. It is a unit that is totally independent from the business unit (Treasury) falling within the General Financial Management area. This risk control unit is responsible for setting in motion the procedure in place for authorising any limit overruns and reporting them to senior management. Market risk limits are checked on a daily basis using an integrated system that allows for the risk incurred to be identified, measured and analysed at any time, by type of risk, business unit and/or product. The daily position and limit control report includes exposures measured in terms of VaR, the principal market risk indicator, stop-loss position and, finally, changes in additional limits. The daily results from the Treasury unit are compared with the VaR figure obtained with the objective of measuring the reliability of the market risk measurement model. These limits are calculated using positions that are active at the end of the preceding day, i.e., all those transactions that have been recorded by the Treasury unit. 31.4. Structural balance sheet risks The activities carried out by financial institutions may give rise to the assumption of one or more types of structural risks. The most important balance sheet structural risks are: Interest rate risk: This arises as a result of the different references and rythms at which balance sheet components change. Liquidity risk: Liquidity risk relates to the possibility that an entity may not be able to meet its payment obligations in time and form, without having to obtain funds under onerous conditions or cause a negative effect on its image and reputation. Exchange risk: This risk arises as a result of changes in exchange rates for the currencies in whcih the various balance sheet items are denominated. At Banco Pastor Group, the risks assumed must be compatible with the target solvency level and must be identified, measured and valued and there must be procedures for monitoring and managing these risks, in addition to solid control mechanisms. 137 All risks must be managed on an integral basis over their life cycle, providing a differentiated treatment based on the type of risk concerned. 3 1 . 4 . 1 . I n t e re s t ra t e ri s k The structural interest rate risk measures the balance sheet's sensitivity to changes in the interest rate curve under various scenarios. All Bank activities are covered, except trading, which is managed by the Treasury unit and its risk is measured independently. General Financial Management is responsible for managing structural risks. On a monthly basis, it submits the various risk management proposals to the Asset and Liability Committee (COAP). That Committee also defines the lines of action in accordance with the guidelines approved by the Board of Directors and the Management Committee. The Committee is formed by the Bank's Senior Management. The ALCO also monitors performance and sets hedging strategies to reduce the sensitivity of net interest income to interest rate fluctuations and preserve the economic value of the consolidated balance sheet. In order to develop this activity, Banco Pastor has advanced technology that requires detailed knowledge of balance sheet positions and performance. Static and dynamic measurement methods are used. The static gap analysis includes measurement of the repricing gap and analysis to determine the exposure of rate-sensitive assets and liabilities to rate changes over specific time intervals. Dynamic simulations are used to analyse the impact on the interest margin (sensitivity) of different movements in the interest rate curve – including step changes and changes in the curve slope - in a range of different trading volume scenarios. To ensure that this analysis reflects the full impact of movements in the yield curve on almost all balance-sheet aggregates, the impact is measured over a time period of 24 months. The Bank complies with the limits established by the Board of Directors with respect to the analysis of financial value (which is understood to be the sum of the fair value of net assets and liabilities sensitive to interest rates and the net carrying value of the assets and liabilities that are not sensitive to interest rates). The Bank has established two limits for interest rate risk control purposes. The first determines the adverse impact of 100bp movements in interest rates on the economic value of the capital. The second establishes a limit on the sensitivity of net interest income on a one-year horizon to all adverse interest rate scenarios. These limits and the amounts used at 31 December 2011 and 2010 were as follows: 2011 2010 CONSUMPTION LIMIT CONSUMPTION LIMIT Value: variation (+100 pb) -1,24% -8,50% -0,33% -8,50% Sensitivity MI 1 year (+100 pb) -8,13% -15,00% -12,19% -15,00% The table below summarises these sensitivity tables at 31 December 2011 and 2010: 138 Thousand euro FY 2011 From 1 to 3 From 3 months Up to 1 month months to 1 year from 4 to 5 More than 5 1 to 2 years 2 to 3 years 3 to 4 years years years SENSITIVE ASSET Loans and receiv ables 2.670.536 4.724.380 10.505.028 693.767 177.409 112.365 62.720 222.008 Money market 240.378 --- --- --- --- --- --- --- Securities 100.804 691.960 1.147.492 1.088.682 938.800 1.280.476 269.620 106.868 3.011.718 5.416.340 11.652.520 1.782.449 1.116.209 1.392.841 332.340 328.876 Customer deposits 2.452.387 1.789.624 6.085.638 1.365.189 346.619 3.625.597 8.893 8.185 Money market 4.909.940 275.492 94.783 --- --- --- --- --40.000 TOTAL SENSITIVE LIABILITY Wholesale financing 191.508 1.297.099 1.054.065 1.521.100 908.000 1.238.838 500.000 7.553.835 3.362.215 7.234.486 2.886.289 1.254.619 4.864.435 508.893 48.185 Tranche gap (4.542.117) 2.054.125 4.418.034 (1.103.840) (138.410) (3.471.594) (176.553) 280.691 Accumulated gap TOTAL (4.542.117) (2.487.992) 1.930.042 826.202 687.792 (2.783.802) (2.960.355) (2.679.664) Cov erage 292.700 (830.800) (404.395) 1.062.670 (198.000) 226.038 (137.000) (11.213) Securitisations (*) (22.800) (74.469) 97.269 --- --- --- --- --- Total Gap (4.272.217) 1.148.856 4.110.908 (41.170) (336.410) (3.245.556) (313.553) 269.478 Total Accumulated Gap (4.272.217) (3.123.361) 987.547 946.377 609.967 (2.635.589) (2.949.142) (2.679.664) --- --- --- Risks and contingent liabilities ( ** ) 2.671.584 --- --- --- --- ( * ) Securitisation w ritten off in w hich risk is substantially maintained ( ** ) Under the assumption of the total disposal of the risks and contingent liabilities and w ithout considering their corresponding asset counterparties. Thousand euro FY 2010 From 1 to 3 From 3 months Up to 1 month months to 1 year from 4 to 5 More than 5 1 to 2 years 2 to 3 years 3 to 4 years years years SENSITIVE ASSET Loans and receiv ables Money market Securities 2.632.292 5.032.762 11.146.279 354.374 402.127 --- 106.736 --- (21.239) --- 89.497 66.700 98.107 --- --- --- 928.364 892.503 635.885 1.556.242 1.196.463 959.800 805.476 233.885 3.962.783 5.925.265 11.888.900 1.910.616 1.175.224 1.049.297 872.176 331.992 Customer deposits 2.381.880 2.088.566 5.351.821 797.746 200.486 47.039 3.586.217 10.851 Money market 3.830.349 1.645.258 --- --- --- --- --- --- Wholesale financing 1.356.998 1.625.114 790.180 1.267.100 1.700.000 1.250.000 1.570.000 40.000 TOTAL SENSITIVE LIABILITY 7.569.227 5.358.938 6.142.001 2.064.846 1.900.486 1.297.039 5.156.217 50.851 Tranche gap TOTAL (3.606.444) 566.327 5.746.899 (154.230) (725.262) (247.742) (4.284.041) 281.141 Accumulated gap (3.606.444) (3.040.117) 2.706.782 2.552.552 1.827.290 1.579.548 (2.704.493) (2.423.352) Cov erage 317.700 (2.168.500) (792.692) (304.800) 1.074.670 844.000 1.041.000 (11.378) Securitisations (*) (30.911) (86.566) 117.477 --- --- --- Total Gap (3.319.655) (1.688.739) 5.071.684 (459.030) 349.408 596.258 (3.243.041) 269.763 Total Accumulated Gap (3.319.655) (5.008.394) 63.290 (395.740) (46.332) 549.926 (2.693.115) (2.423.352) Risks and contingent liabilities ( ** ) 3.512.300 --- --- --- --- --- --- --- --- --- ( * ) Securitisation w ritten off in w hich risk is substantially maintained ( ** ) Under the assumption of the total disposal of the risks and contingent liabilities and w ithout considering their corresponding asset counterparties. 3 1 . 4 . 2 . L i q u i d i t y ri s k Liquidity risk measures the entity’s capacity to meet payment commitments assumed and finance planned business growth. 139 Analysis and presentation by General Financial Management, the Asset and Liability Committee (ALCO) monitors and controls the Bank’s liquidity position, identifying possible situations of liquidity shortfall or surplus resulting from timing mismatches between the maturities of balance sheet assets and liabilities. The aim of the Group’s structural liquidity management policies is to optimise the balance sheet structure in terms of diversification by maturity and product by maximising deposit growth and devising profitable investment plans. On an annual basis the bank prepares a plan covering financing needs deriving from business budgets. Based on these needs, and bearing in mind the possibility of going to markets, and limiting the short-term use of markets in a prudent manner, a plan for issues, securitization and other sources of wholesale financing. Actual financing needs are monitored on a monthly basis (backtesting) and plan updates are applied as needed. The Bank also uses other measures such as liquidity gap and ratios to control and analyse positions (loan to deposits, % short-term liquidity, long-term liquidity with respect to total assets). Various analyses of scenarios (stress) are carried out to determine the additional needs that could arise should different events take place. The Bank has established a Liquidity Contingency Plan, approved by the Board of Directors and designed to circumvent situations of severe illiquidity, that by taking in a range of liquidity indicators enables it to identify the different situations and their degree of severity, as well as the measures and procedures that should be adopted in each case. As its first line of liquidity, Banco Pastor has liquid assets with maximum credit ratings and eligible for the European Central Bank and collateral for financial institutions and customers. The breakdown of issues (excluding promissory notes) by years to maturity (Notes 22, 23.4, 23.5.1 and 23.6) is shown below: 140 YEAR OF Thousand euro ISSUE AMOUNT 2012 2013 2014 2015 =>2016 Perpetual TOTAL 67.100 67.100 67.100 2009 828.900 828.900 828.900 2009 137.000 137.000 137.000 2009 1.000.000 1.000.000 1.000.000 2009 1.000.000 1.000.000 1.000.000 2006 50.000 50.000 50.000 2005 45.900 45.900 45.900 2004 1.000.000 1.000.000 1.000.000 2005 200.000 ------200.000 ----200.000 2005 250.000 ----------250.000 250.000 2009 500.000 500.000 ----------500.000 2010 100.000 100.000 ----------100.000 2010 400.000 --400.000 400.000 2010 300.000 --300.000 ------300.000 2010 500.000 ----500.000 ----500.000 2010 300.000 ----300.000 ----300.000 2010 100.000 ------100.000 --100.000 2010 40.000 --------40.000 --40.000 2010 50.000 --50.000 --------50.000 2011 500.000 500.000 ----------500.000 2011 500.000 --------- 500.000 500.000 2011 TOTAL (a) 7.868.900 2.133.000 1.750.000 1.500.000 1.500.000 640.000 345.900 7.868.900 Less: Issuances without effect on liquidity: 2005(*) 200.000 ------200.000 ----200.000 2010(*) 400.000 --400.000 --------400.000 2009 (**) 92.000 ----92.000 ----92.000 2010 (**) 178.900 --178.900 ------178.900 2010 (**) 500.000 ----500.000 ----500.000 2010 (**) 310.400 ------310.400 ----310.400 2011 (**) 500.000 500.000 ----------500.000 2011 (**) 500.000 --------- 500.000 --500.000 TOTAL (b) 2.681.300 500.000 578.900 592.000 510.400 500.000 --- 2.681.300 Total issuances impacting liquidity: TOTAL (a)-(b) 5.187.600 1.633.000 1.171.100 908.000 989.600 140.000 345.900 5.187.600 ( * ) Bonds issued subscribed by a multi-assignment fund with the simultaneous subscription of bonds issued by it. ( ** ) own securities corresponding to debt issued. The detail of static asset and liability maturity gaps at 31 December 2011 and 2010 was as follows: 141 Thousand euro From 3 2011 From 1 to 3 months to 1 Up to 1 month months year from 4 to 5 More than 5 1 to 2 years 2 to 3 years 3 to 4 years years years ASSET Loans and receiv ables Money market Securities 1.251.017 1.307.330 3.449.736 2.442.075 1.508.944 1.111.026 857.817 7.240.269 240.378 --- --- --- --- --- --- --- 20.358 546.194 1.085.732 1.130.180 1.021.256 1.296.647 275.040 249.295 1.511.753 1.853.524 4.535.468 3.572.255 2.530.200 2.407.673 1.132.857 7.489.564 Customer deposits 2.009.544 1.686.128 5.736.596 1.467.675 426.236 4.126.184 43.499 186.269 Money market 2.209.940 270.492 99.783 --- --- 2.700.000 --- --- TOTAL LIABILITIES Wholesale financing 18.816 901.199 819.858 1.591.409 1.286.426 1.238.838 700.000 194.065 4.238.300 2.857.819 6.656.237 3.059.084 1.712.662 8.065.022 743.499 380.334 Tranche gap (2.726.547) (1.004.295) (2.120.769) 513.171 817.538 (5.657.349) 389.358 7.109.230 Accumulated gap (2.726.547) (3.730.842) (5.851.611) (5.338.440) (4.520.902) (10.178.251) (9.788.893) (2.679.663) TOTAL Coverage --- OBS securitisations --- --- --- --- --- --- --- --- --- Total Gap (2.726.547) (1.004.295) (2.120.769) 513.171 817.538 Total Accumulated Gap (2.726.547) (3.730.842) (5.851.611) (5.338.440) --- --- --- --- --- --- (5.657.349) 389.358 7.109.230 (4.520.902) (10.178.251) (9.788.893) (2.679.663) Suspense account: Risks and contingent liabilities ( * ) 2.671.584 --- --- --- --- --- --- --- ( * ) Under the assumption of the total disposal of the risks and contingent liabilities and w ithout considering their corresponding asset counterparties. Thousand euro From 3 2010 From 1 to 3 months to 1 Up to 1 month months year from 4 to 5 More than 5 1 to 2 years 2 to 3 years 3 to 4 years years years ASSET Loans and receiv ables 1.320.213 3.579.380 402.127 --- 106.736 --- --- --- --- --- 60.453 235.377 577.274 1.842.648 1.394.548 1.650.193 877.065 571.059 1.744.241 1.555.590 4.263.390 4.181.745 3.376.538 2.913.243 2.037.269 7.044.234 Customer deposits 2.303.922 1.726.393 4.799.831 886.206 267.323 98.483 4.294.172 88.275 Money market 3.830.349 1.640.258 --- 5.000 --- --- --- --- 358.025 367.660 750.308 1.753.563 1.933.803 2.342.907 1.624.803 468.321 Money market Securities TOTAL 1.281.661 2.339.097 1.981.990 1.263.050 1.160.204 6.473.175 LIABILITIES Wholesale financing 6.492.296 3.734.311 5.550.139 2.644.769 2.201.126 2.441.390 5.918.975 556.596 Tranche gap TOTAL (4.748.055) (2.178.721) (1.286.749) 1.536.976 1.175.412 471.853 (3.881.706) 6.487.638 Accumulated gap (4.748.055) (6.926.776) (8.213.525) (6.676.549) (5.501.137) (5.029.284) (8.910.990) (2.423.352) Coverage --- OBS securitisations --- Total Gap (4.748.055) (2.178.721) (1.286.749) 1.536.976 1.175.412 471.853 (3.881.706) 6.487.638 Total Accumulated Gap (4.748.055) (6.926.776) (8.213.525) (6.676.549) (5.501.137) (5.029.284) (8.910.990) (2.423.352) Suspense account: Risks and contingent liabilities ( * ) 3.512.300 --- --- --- --- --- --- --- ( * ) Under the assumption of the total disposal of the risks and contingent liabilities and w ithout considering their corresponding asset counterparties. 3 1 . 4 . 3 . E x c h a n g e ri s k The Group does not present significant exposure to exchange rates, since all positions (mainly liabilities) are closed in the markets. 142 31.5. Operational risk Banco Pastor's Operational Risk management model is inspired by the guidelines established in the Framework for International Convergence of Measures and Rules (Capital Framework "Basel II"). It also meets the requirements of Bank of Spain Circular 3/2008 regarding the calculation and control of minimum capital and follows the best practices in the sector at all times. (*) The method adopted to calculate capital and reserves for operating risk is the standard method, and an Integral Operating Risk Management Model has been built, which covers the qualitative and quantitative requirements established by law and provides a solid base for adopting internal models in the future. This year a new Internal Control Model has been implemented with respect to Operating Risk. The main objectives of the Control Model are as follows: - Identify and document all existing control activities and mitigate critical risks, - Identify and assess the control gaps to bring them into line with the Bank's risk tolerance, - Proposals of control environments to reliably adapt them to new situations. To apply this new model, the Operating Risk and the Operating Control Units have been unified due to existing synergies and a Operating Risk Management Method has been defined and is anchored and supported by common tools and processes that will allow for improvements in efficiency while maintaining adequate levels of control and better risk management. In order to extend the Internal Control Model in an effective manner to the entire Organization, Operating Risk Committees have been created that meet monthly at all Offices at which various operating issues are reviewed with a focus on attaining the Control Model objectives. Banco Pastor is a member of the Spanish Operating Risk Consortium and the Spanish Business Continuity Consortium. The Operational Risk model includes several management tools, based on the following applications: Systems for the management and qualitative assessment of operation risk, known internally as SIRO (Sistema de Información de Riesgo Operacional, or operational risk information system) A system for the quantitative management of operational risk, known internally as ARO (Aplicación de Riesgo Operacional, or operational risk application) Segmentation of the Bank’s activities into business lines in the tool used to calculate minimum capital requirements according to the business line definitions established by the Bank of Spain. Key risk indicators (KRI) Systems for generating and processing management information, based principally on the report-generating systems used in the operational risk scorecard. Our objectives are structures based on their nature: Qualtitative objectives, whose main mission is: - To detect current and potential risks so as to facilitate decision-making on operational risk management and the Bank’s operations. - To achieve continuous improvements to control processes and systems to mitigate any risks that may arise. 143 - To foster awareness across the entire organisation of the importance of operational risk and the impact and nature of loss events affecting the Bank. Quantitative objectives, whose main mission is: - To obtain a quantitative measurement of actual losses suffered as a result of loss events associated with operational risk - To generate historical information on loss events and categorise such events according to business line, process and their nature. - To generate the information needed to facilitate decision-making on the Bank’s operational risk management. - For the consolidation of the method, both qualitative and quantitative methodologies were used to generate the elements key to operational risk measurement and management. These methodologies build on the Bank's risk analysis and classification, following the guidelines of the Basel II Capital Accord and Bank of Spain Circular 3/2008. The qualitative methodologies are supported mainly by SIRO and centred on three processes: - Generation of the Bank’s processes map - Identification of the risks and controls associated with these processes - Self-assessment system based on questionnaires and generation of a qualitative VaR calculated on the basis of the result of these questionnaires. - Identification and measurement of the Key Risk Indicators (KRI) most closely correlated to the potential occurrence of the risk and its impacts. - The quantitative methodologies (supported by ARO) centre around identifying and recording events in a loss database that is reconciled with the accounting records. The information recorded in the loss database is classified according to process, type of risk (type of event) and associated line of business. Since 2007, Banco Pastor has been a member of the ORX (Operational Riskdata Exchange Association), an international association of 59 financial institutions in 18 countries that constitutes the benchmark in the creation and operation of an international operational loss database and enforces high quality standards in the exchange of data. 31.6. Compliance and reputational risk The Group has a long- and firmly-established culture of compliance, as set out in its first Professional Conduct Guide, which was approved by the Board of Directors in 1986. Updated in 2000 as the Code of Professional Conduct, the guide now also sets out the values that should direct the actions of everyone working within the Group as well as expressly covering issues surrounding transparency in customer dealings, conflicts of interest, and proactive contributions to the drive to prevent potentially criminal third-party activity. In relation with the above, all matters relating to Bank customer complaints are monitored closely at the most senior level. An interdepartmental committee for the prevention of money laundering proposes to the Board of Directors the measures required to ensure the Bank acts as effectively as possible at all times in managing this important issue. Information on the actions taken by the supervisory committee for the internal code of conduct in the securities markets division is also reported directly to the Board of Directors. The Bank created a Legislative Compliance Unit in September 2006 to initially adapt to the Basel Committee requirements in 2005 and to respond to the obligations established by Law 47/2007, which amends Law 24/1988 on the Stock Market and Royal Decree 217/2008 that enacted the enabling regulations. This legislation is a result of the transposition of two groups of EU Directives: 144 1) The Directives relating to capital at credit institutions. Directives 2006/48/CE (14 June 2006), relating to access to credit institution activities, and Directive 2006/49/CE (14 June 2006), regarding capital adequacy at ESIs and credit institutions. These Directives were transposed into Spanish legislation through Law 36/2007 (16 November), which amends Law 13/1985 on investment coefficients, capital and reporting obligations, and Law 47/2007, which amends the Stock Market Act. These two laws are enabled through Royal Decree 216/2008 (15 February) on credit institution capital. 2) The Directives relating to Markets and financial instruments (MIFID), an essential part of the Financial Services Action Plan (PASF), that consists of three Directives: The Directive 2004/39/CE (21 April), on Tier 1, called the MIFID Directive and two Tier 2 Directives, Directive 2006/73/CE (10 August 2006), that covers organizational requirements and operating conditions, and Regulation (EC) 1287/2006 (16 August), which develops the obligations relating to mandatory ledgers, transaction reporting, market transparency and listing financial istruments on stock markets. These Directives have been transposed into Spanish legislation through Law 47/2007, which amends the Stock Market Act and Royal Decree 217/2008 (15 February), regarding the legal system for ESIS and other entities that render investment services. When transposing both bodies of legislation (Capital and MIFID), through R.D. 216/2008 and R.D.217/2008, the obligation was established requiring credit institutions to have a function and a person responsible for compliance. To allow for an integral response by the Bank to the demands of adapting to the constant legislative changes, such as the investor protection legislation (MIFID) or the market abuse prevention legislation that impact our daily operations, since November 2010 thge Legislative Compliance Unit now reports to the Bank's General Secretary (notwithstanding the necessary coordination with the Operating Control Units and Operating Risk Units, amopng others, which report to the Audit and Control Department), thereby guaranteeing their development under the principles of objectivity and independence established by current legislation. The Circular dated February 2011 develops and updates the duties that the Legislation Compliance Unit must perform, especially those relating to the legislation deriving from the reforms relating to the Criminal Code, Market Abuse and Suspicious Transaction Reporting, COS and supervision of the Miami Branch. The Unit's role with respect to the implementation and management of risks deriving from the rendering of investment services to customers that regulates the MIFID legislation and it has been, and will continue to be, very active. As from that date it reports to the Money Laundering Prevenion Unit. This is all to attain better efficiency and effectiveness. The objective of the Legislative Compliance Unit is to adapt to the regulatory and supervisory environment, attempting to anticipate the legislative changes that are taking place and those that will come in the future, assisting senior management to mitigate the impact of risks that may affect Banco Pastor. Accordingly, it advises and assists the rest of the Organisation so that the "compliance culture" permeates its activity so that by maintaining a good alignment of values, processes and controls, it can prevent and minimise the possible impact of the risks that are described below that may affect Banco Pastor due to potential deficiencies with respect to legislation. To attain this objective, it will have the indicators, controls and procedures that will allow it to efficienctly monitor and manage the various types of risk. At Banco Pastor we have defined and distinguished four types of Risk: Compliance risk: Is the harm that may be caused to the business model, the organization's reputation or its financial situation due to the failure to comply with legislation, policies or internal standards, as well as not satisfying expectations of stakeholders. 145 Regulatory risk: is the risk of incurring penalties from regulators, financial losses or harm to the Bank's reputation for failing to comply with applicable laws and regulations, preventing compliance or failing to respond to changes in regulatory expectations. In this connection, this covers all failures to comply with rules and the failure to satisfy regulatory expectations, which includes not communicating fluidly with regulators. Reputation risk: Is the most concerning due to impacts to the brand and the Bank's image deriving from the negative perception of third parties may have with respect to its business practices, regardless of whether true or not, and could affect the customer base, potential litigation costs or revenues. Criminal Risk: This derives from the consequences that may arise from the application of Organic Law 5/2010 (22 June), which amends the Criminal COde that entered into force in December 2010. Subsequently, the Bank could be deemed to be subject to civil liability for crimes committed by its de factor or legal Directors and it could also be deemed to be criminally liable for certain crimes committed by its executives or employees when performing their duties on behalf of and to the benefit of banco Pastor if the Group has not applied adequate controls in the latter case. The penalties may vary from a fine, a prohibition from obtaining public assistance or contracts with the government, to court intervention or even liquidation. With respect to compliance with the legislation that was in force before the creation of the Legislative Compliance Unit in 2006, the Bank already had other units created to manage the risk of failing to comply with other already existing legislation such as the "ad hoc" committee forming part of the General Secretary's Office, which is repsonsible for the control of the codes of conduct and the RIC. In all other issues, the Compliance Unit bases its work on the operational risks identified and categorised qualitatively in the recommendations issued by the British Bankers’ Association. This categorisation applies a subjective rating from 0 to 5 to express the reputational risk associated with a given operational loss event. 31.7. Other information In 2011 the difficult conditions in international financial markets over thre past few years have persisted. European governments have continued to work to adopt appropriate measures to resolve the bank financing problems and the effects they have on the real economy, with the objective of preserving the stability of the international financial system. Notable among these measures are those adopted with respect to liquidity over the last few months of 2011, basically relating to the reduction of the cash ratio for financial institutions, the auctions for ECB funds over thgree years, which were held in December 2011 and February 2012, and the expansion of the collateral that financial institutions may use with respect to the European Central Bank. This is all intended to preserve the statbility of financing for banks. The 3-year European Central Bank facility has notably relaxed the risk premium for Spain and other peripheral countries. Its effects have also been noted in the shortterm financing rates for Spanish debt, which have seen significant reductions. This has also allowed a certain opening of the wholesale financing markets over the past few months. The main legislative milestones under which Banco Pastor has carried out various issues are as follows: 146 Royal Decree-Law 7/2008 (13 October) on Urgent Financial Measures relating to the Concerted Action Plan for Eurozone Countries and Order EHA/3364/2008 (21 November), which enables Article 1 of that Royal Decree includes, among other things, the provision of Spanish state guarantees for issues of notes, bonds and debentures made by Spanish banks as of 14 October 2008, provided the notes, bonds or debentures are issued individually or as part of an issuance programme; are not subordinated and do not benefit from any other form of security; are listed to trade on Spain's official secondary markets; have a term to maturity of between three months and three years, although the latter term may be extended to five years subject to Bank of Spain authorisation; bear interest at a fixed or floating rate, with specific conditions applying for floating-rate debt; are redeemable in a single payment and do not incorporate options or other financial instruments; and have a nominal value of no less than €10 million. The deadline for guarantees ended on 31 December 2009 and the amount of the guarantees granted to the Bank totalled €736 in 2009 thousand and €1,137 million in 2008. The Ministry of Finance resolved on three occasions to extend the possibility of issuing debt secured by the Kingdom of Spain. The last of these was formally enacted by Resolution issued by the Directorate General for the Treasury and Financial Policy on 10 June 2011, which stipulated that secured debt may be issued until 31 December 2011. In 2009 the Group issued secured debt totalling EUR 1,137 million in two three-year issues (EUR 1,000 million and EUR 137 million, respectively) while in 2010 no secured issues took place. The available amount for issuing secured debt at 31 December 2010 was EUR 736 million. In December 2011 EUR 171 million of the fist secured issue was redeemed and a new issue of 5-year secured debt totalling EUR 500 million. The possibility of issuing the remaining EUR 236 million expired on 31 December 2011. Final Provision Seventeen of Royal Decree – Law 20/2011 (30 December), to correct the public deficit, establishes the possibility that Spanish credit institutions may carry out new government secured debt in 2012 for a total amount of EUR 100,000 million, up until 30 June 2012. This new line represents a new quota for each financial institution. 32. OTHER SIGNIFICANT INFORMATION 32.1. Contingent risks The detail of this account at 31 December 2011 and 2010 was as follows: Thousand euro 2011 Financial guarantees Letters of credit Other guarantees and sureties TOTAL 2010 483.657 534.869 31.290 52.777 347.518 358.774 862.465 946.420 Included under contingent liabilities are the amounts payable by the Group on behalf of a third party if the latter fails to do so, as a result of commitments assumed by this third party in its ordinary course of business. A significant portion of these guarantees mature without generating any obligations for the Group. Accordingly the total balance of these commitments is not equivalent to an actual future funding or liquidation requirement. These guarantees are recognised in the balance sheet by applying the criteria established in Note 226, i.e., in the liability heading ¨Financial liabilities at amortised cost - Other financial liabilities" totalling EUR 6,006 and €6,776 thousand at 31 December 2011 and 2010, respectively (Note 23.7) and under the asset heading "Customer loans - On demand and sundry" totalling EUR 4,307 and EUR 5,032 thousand, respectively. 147 The income generated by guarantee instruments is recognised in the consolidated income statement for 2011 and 2010 under “Fee income” and “Interest and similar income” (in amounts corresponding to the discounted value of the fees) and is calculated by applying the contractual interest rate of the guarantee to the nominal value of the guarantee. The provisions recognised to cover these guarantees, which are calculated by applying similar criteria to those used to calculate the impairment of financial assets at amortised cost, are recognised in the balance sheet under “Provisions for contingent liabilities and commitments” (Note 25). 32.2. Contingent commitments The detail of this account at 31 December 2011 and 2010 was as follows: Thousand euro 2011 Av ailable to third parties 2.456.875 --- 24.975 Commitments to term purchases of financial assets Conv entional financial asset acquisition contracts TOTAL 2010 1.738.722 70.397 84.030 1.809.119 2.565.880 At 31 December 2011 and 2010, the balances drawable by third parties, i.e. the difference between the amounts that borrowers are authorised to draw and those actually drawn down, were as follows: Thousand euro 2011 Available immediately Credit institutions 1.443.289 1.999.664 11.097 11.130 Public authorities Other sectors Available subject to conditions Public authorities Other sectors TOTAL AVAILABLE 2010 2.023 61.150 1.430.169 1.927.384 295.433 457.211 48.667 --- 246.766 457.211 1.738.722 2.456.875 32.3. Off-balance sheet customer funds The breakdown of off-balance sheet funds managed or marketed by the Group is as follows: Thousand euro 2011 Managed by the Group Marketed but not managed TOTAL 2010 71.583 87.891 1.718.660 1.476.757 1.790.243 1.564.648 32.4. Asset securitisation In 2011 and 2010 the Group carried out various asset securitisations entailing the assignment of loans and advances in its portfolio to various securitisation funds in which, under the terms and conditions agreed for the transfer of these assets, it retained the significant risks and shares in the rewards generated on these assets (essentially a certain credit risk on the loans transferred and recovery of the part of the excess margin assigned to the vehicle or the profit generated by the fund). 148 The Group has issued 19 Securitisation Bonds between 1999 and 31 December 2011. The securitised loans relate to mortgages and small business loans. Appendix XIII provides details of the securitisation funds in force at 31 December 2011 and 2010. In 2011 the following securitisation funds were redeemed early: - Fondo GC FTPYME Pastor 6 in September 2011 with an outstanding nominal value of EUR 270 million. - TDA Empresas Pastor 5 in April 2011 for a nominal amount of EUR 170 million. - GC GENCAT II in January 2011 for EUR 3.7 million. - Fondo GC FTPYME Pastor 2 in January 2011 with a nominal value of EUR 74 million. In accordance with IFRS-EU, securitised assets for which all or some of the associated risks are retained may not be derecognised. Securitised loans recognised in the balance sheet are included under “Loans and receivables – Loans and advances to customers” on the accompanying consolidated balance sheets (Note 12.3). Under IFRS-EU, a financial liability in the same amount is recognised simultaneously under “Financial liabilities at amortised cost”. The breakdown of securitised loans by those recognised on the balance sheet in full and those fully derecognised at 31 December 2011 and 2010 was as follows: Thousand euro 2011 Remaining entirely on balance sheet Fully w ritten off balance sheet TOTAL 2010 520.620 1.235.108 1.775.991 1.998.894 2.296.611 3.234.002 Of the balance of securitised loans recognised on the balance sheet in full, EUR 363,464 thousand correspond to securitisation bonds acquired by the Group at 31 December 2011 (EUR 923,767 thousand at 31 December 2010) while the remaining EUR 157,156 (EUR 311,341 thousand at 31 December 2010) correspond to liabilities recognised in "Marketable debt securities” (Note 23.5.2). The criteria determining the exclusion of securitisation funds from the consolidation scope are explained in Note 1.6.1. 32.5. Investment services In the years ended 31 December 2011 and 2010, the Group carried out the following investment services on behalf of third parties: Thousand euro 2011 Assets acquired in ow n name for account of third parties Financial instruments placed in trust by third parties TOTAL 2010 112.042 142.797 3.833.634 5.133.973 3.945.676 5.276.770 The fees and commissions collected on these services are recognised in the consolidated income statements under “Fee income”. 149 32.6. Financial assets derecognised due to impairment The change in 2011 and 2010 in assets derecognised from the consolidated balance sheet as the likelihood of their recovery is considered remote was as follows (Note 31.1.8): Thousand euro 2011 AMOUNTS AT BEGINNING OF YEAR 2010 1.209.079 932.727 Additions due to: Remote recov ery 247.165 Other causes Total additions 386.730 --- --- 247.165 386.730 Recoveries: Refinancing and restructuring Cash collection w ithout additional financing Adjudication of assets Total recoveries (Note 12.5) (410) (941) (48.834) (39.712) (6.590) (3.537) (55.834) (44.190) (48.079) (66.188) Write-offs due to: Pardon and other reasons Total write-offs AMOUNTS AT BEGINNING OF YEAR (48.079) (66.188) 1.352.331 1.209.079 32.7. Suspended interest and fee income Interest and fee income accrued but not recognised on the balance sheet due to doubts over the possibility of its collection came to amounts of EUR 433,829 thousand and EUR 257,639 thousand at 31 December 2011 and 2010 respectively. 33. INTEREST AND SIMILAR INCOME The breakdown of the main interest and similar income items earned by the Group in 2011 and 2010 is as follows: Thousand euro 2011 Bank of Spain and other central banks 2010 3.981 2.842 21.211 28.699 Customer loans 795.203 760.838 Debt securities 179.982 148.215 Deposits at credit institutions Money market transactions through counterparties 65 3 Doubtful assets 44.940 29.207 Rectification of income deriv ing from book hedges (8.043) (25.966) Other rev enues Financial income from non-financial entities TOTAL 2.377 783 --- 51 1.039.716 944.672 150 34. INTEREST EXPENSE AND SIMILAR CHARGES The detail of this item of the consolidated income statement is as follows: Thousand euro 2011 Central banks 31.512 --- --- Other central banks Deposits from credit institutions 2010 29.835 82.243 39.108 Customer funds 331.358 258.119 Marketable debt securities 218.249 241.703 Money market transactions through counterparties Subordinated debt financing (Note 23.6) 7.345 894 22.413 27.329 Other financial liabilities Adjustment of costs deriv ing from book hedges --- --- (78.628) (132.468) 25) 824 1.096 Other charges 672 697 --- 7.248 614.311 475.238 Financial ex penses from non-financial entities TOTAL 35. INCOME FROM EQUITY INSTRUMENTS The detail of “Income from equity instruments” recognised in the consolidated income statements, by instrument, is as follows: Thousand euro 2011 2010 Equity instruments classified as: Other financial assets at fair v alue through profit or loss Av ailable-for-sale financial assets TOTAL 5 89 1.805 3.875 1.810 3.964 36. RESULTS IN ENTITIES MEASURED UNDER THE EQUITY METHOD The detail of this item of the consolidated income statement is as follows: Thousand euro 2011 2010 Pastor Vida, S.A. 5.039 3.113 Other associates 111 95 5.150 3.208 --- (441) 415 726 ASSOCIATES Saite-Cobal, S.A. Saite Other jointly controlled entities JOINTLY CONTROLLED ENTITIES TOTAL 50 61 465 346 5.615 3.554 151 37. FEE INCOME The detail of this item of the consolidated income statement is as follows: Thousand euro FEES RECEIVED ORIGINATING IN: Financing provided to third parties Av ailability of funds 2011 2010 3.864 3.933 3.864 3.933 9.856 13.343 Inv estment funds 6.622 10.042 Pension funds and plans: 2.851 2.899 383 402 7.838 12.116 405 3.716 Intermediation in securities market operations 3.489 3.316 Keeping of third-party deposits Management and administration of Capital ow ned by third parties Investment services third parties 3.944 5.084 Change of currency 212 236 Financial guarantees 13.025 14.664 Collection and payment services 62.232 61.077 for marketing of non-banking financial services 12.269 29.258 Other fees 21.670 26.225 13.243 14.896 8.427 11.329 130.966 160.852 On claims for ov erdrafts and ov erdue balances Remaining fees TOTAL 38. FEE EXPENSE The detail of this item of the consolidated income statement is as follows: Thousand euro 2011 Collection and pay ment serv ices 2010 162 154 26.525 23.821 Intermediary serv ice fees 4.515 5.554 Remaining fees 5.113 4.542 36.315 34.071 Fees assigned to third parties Other fees: TOTAL 152 39. GAINS/LOSSES ON FINANCIAL ASSETS AND LIABILITIES The detail of this item of the consolidated income statement, by source of income, is as follows: Thousand euro 2011 Trading portfolio (Note 9.1) 2010 31.190 43.418 80 (2.043) Av ailable-for-sale financial assets 7.775 35.525 Loans and discounts 3.813 4.913 Held-to-maturity 1.278 2.158 profit or loss through profit or loss Other TOTAL 54.469 35.041 98.605 119.012 The heading "Other" mainly relates to the results obtained in 2011 for the repurchase of payables represented by negotiable securities issued by the Group in the amount of EUR 15,447 thousand (EUR 868 thousand in 2010) (Note 23.5.4) and results obtained from the repurchase of subordinated liabilities totalling EUR 38,738 thousand (EUR 33,505 thousand in 2010) (Note 23.6). The detail by type of financial instrument is as follows: Thousand euro 2011 Fix ed interest 51.693 2.605 19.488 Variable interest Other TOTAL 2010 65.158 30.842 47.831 98.605 119.012 In 2011 the heading "Fixed income" includes the sale and redemption of government debt totalling EUR 3,770 thousand. In 2010 the heading "Fixed income" includes, among other things, the profits obtained on the same and redemption of foreign fixed income securities totalling €12,157 thousand and the sale and redemption of Government debt totalling €3,931 thousand. In 2010 the heading "Equities" includes the profits obtained on the sale of RCable Telecomunicaciones Galicia, S.A. (€17,093 thousand) and Regasificadora del Noroeste, S.A. (€2,309 thousand) (Note 11.3). 40. EXCHANGE DIFFERENCES The detail of administrative expenses recognised in the accompanying consolidated income statement at 31 December 2011 and 2010 was as follows: Thousand euro 2011 2010 Gains 4.554 6.498 Losses (1.870) (1.021) 2.684 5.477 TOTAL 153 In both years the exchange differences arose primarily from Group sales of surplus US-dollar denominated liabilities against euros on the spot market, eliminating the exchange risk inherent in these transactions through the use of foreign currency derivatives (offsetting forward purchases). Under IFRS-EU, the net spot-forward position cannot be classified as a foreign exchange accounting hedge. The net gain or loss on such transactions is therefore recognised in “Exchange differences (net)”. 41. OTHER OPERATING INCOME The breakdown of this line in the accompanying consolidated income statement is as follows: Thousand euro 2011 Income from insurance and reinsurance contracts issued 2010 --- --- Sales and revenues from provision of non-financial services 18.621 31.156 Other operating income 20.593 19.650 5.612 5.558 739 263 assets (Note 20.2.1) 3.642 3.327 Financial commissions offsetting direct costs 6.657 8.089 Other operating income 3.943 2.413 39.214 50.806 Operating income on inv estment property (Note 19.2) Income from other tangible assets assigned under operating leases (Note 19.3) Ex penses recov ered due to being included in cost of intangible TOTAL 42. OTHER OPERATING EXPENSES The breakdown of the balance of “Other Operating Expenses” in the consolidated income statement is as follows: Thousand euro 2011 Insurance and reinsurance contract ex penses Difference betw een opening and closing inv entories 2010 --- --- 10.609 19.526 Other operating charges Operating ex penses on inv estment property (Note 19.2) 123 83 7.541 6.822 234 281 18.507 26.712 Contribution to deposit guarantee funds (Note 1.11) Other TOTAL 43. ADMINISTRATIVE EXPENSES The detail of administrative expenses recognised in the accompanying consolidated income statement at 31 December 2011 and 2010 was as follows: Thousand euro 2011 2010 Staff costs 233.574 233.845 Other general administration ex penses 123.217 122.354 356.791 356.199 TOTAL 154 43.1. Personnel expenses The detail of “Personnel expenses” at 31 December 2011 and 2010 was as follows: Thousand euro 2011 Wages and salaries Social security contributions 2010 174.426 178.228 43.499 43.664 (Note 2.9.1.3) 2.262 426 (Note 2.9.1.1) 2.659 2.785 Other staff costs TOTAL 10.728 8.742 233.574 233.845 The average number of Group employees, by professional category, in 2011 and 2010 was as follows: Average number of employees Men Women TOTAL 2011 Men Women TOTAL 2010 Ex ecutiv e directors 3 --- 3 2 --- 2 Senior management 15 4 19 14 5 19 Qualified employ ees 2.014 1.303 3.317 1.991 1.233 3.224 177 301 478 258 366 624 Administrativ e personnel General serv ices 113 236 349 108 244 352 TOTAL 2.322 1.844 4.166 2.373 1.848 4.221 The average number of employees at the Group in 2011 and 2010, by category and gender, is as follows: No. of persons Men Women TOTAL 2011 Men Women TOTAL 2010 Ex ecutiv e directors 3 --- 3 4 --- 4 Senior management 15 3 18 12 5 17 Qualified employ ees 1.976 1.294 3.270 2.008 1.283 3.291 Administrativ e personnel 168 301 469 216 323 539 General serv ices 113 236 349 94 225 319 TOTAL 2.275 1.834 4.109 2.334 1.836 4.170 The number of Group employees with a disability equal to or exceeding 33% is 1% of the total at the end of 2011 and 2010. 4 3 . 1 . 1 . R e m u n e ra t i o n i n k i n d The following compensation in kind was available to staff in 2011 and 2010: Interest free advance payments made to employees in accordance with the collective agreement. Interest free advance payments to all employees, for the reasons recognised in the Social Benefit Framework Agreement concluded on 1 July 2009. Interest-free advances extended to all staff of the Bank and Group for the acquisition of the Bank shares issued in the November 2004. The maximum term is 8 years and the maximum loan per employee is EUR 30 thousand. Life insurance, which includes death and disability benefits for all qualifying staff, covering an amount equivalent to the annual salary of the individual staff member. This is an ex gratia benefit introduced in 2005 that is not provided for in the collective labour agreement. 155 Life insurance, which covers death or disability benefits, for employees without signature authority, in the amount of EUR 18,000 up until 31 July 2009 and EUR 25,000 as from that date as a result of the Social Benefit Framework Agreement concluded on 1 July 2009. This is an ex gratia benefit introduced in 2007 that is not provided for in the collective labour agreement. Health insurance provided to certain executives, their spouses and children under the age of 24 (this compensation was offered in 2010). The above items are all recognised under “Personnel expenses” in the consolidated income statement: In the case of loans and advances, the cost recognised corresponds to the difference between the official interest rate and the interest rate extended to staff (0%). An equivalent amount is simultaneously recognised in income under "Interest and similar income". In the case of life insurance, the expense recognised corresponds to the cost of the insurance policy borne by the Bank. In addition, in 2006, the Bank introduced a share-based compensation scheme as part of a three-year incentive program also introduced that year (the Delta incentive scheme) to run from 2006 to 2008 and was conditional upon achievement of the business targets established in the strategic plan for the same period. Once that period ended the shares were delivered on 1 February 2010. The corresponding expense is accrued annually, with a credit to "Equity - Other equity instruments". In 2010 there was no effect on the income statement. In December 2011 an agreement was concluded for the delivery of bank shares to certain employees for a total of EUR 2,256 thousand, charged against "Personnel expenses" and crediting "Equity - Other capital instruments" (Note 27.1.5). 43.2. Other general administrative expenses The breakdown of this line in the accompanying consolidated income statement is as follows: Thousand euro 2011 Technology and sy stems Communications Adv ertising 2010 13.766 13.504 5.769 5.618 6.524 6.792 13.837 13.990 Tax es 8.322 7.892 Rentals 35.591 35.896 Other administration ex penses 39.408 38.662 123.217 122.354 Buildings and installations TOTAL 156 4 3 . 2 . 1 . Ot h e r i n f o r ma t i o n “Other general administrative expenses” includes the fees paid by the Group for the audit of its annual financial statements and other non-attest work. Details of these expenses for 2011 and 2010 are set out below: Thousand euro 2011 2010 Main auditor (PwC) Auditing 488 460 Other w ork 394 274 Other auditors Miami branch audit 92 88 Other w ork --- --- 974 822 TOTAL 44. “Gains/(Losses) on the derecognition of assets not classified as non-current assets held for sale”: The main items included in this income statement account are shown in the following table: Thousand euro 2011 PROFITS On sale of property , plant and equipment On sale of holdings LOSSES TOTAL NET PROFITS LOSSES NET 1.607 (2.247) (640) 3.541 (386) 3.155 --- (163) (163) 53.779 --- 53.779 --- --- --- On sale of other capital instruments Other items 2010 --- 730 (6.428) (5.698) 722 (3.807) (3.085) 2.337 (8.838) (6.501) 58.042 (4.193) 53.849 The amount recorded for Gains on the sale of shareholdings in 2010 relates mainly to the fair value measurement of the remaining 50% stake held in Pastor Vida, S.A. totalling €33,802 thousand (Note 17.1) and the sale of 100% of the subsidiary Gespastor, S.A. totalling €18,179 thousand (Note 5). The gain obtained on the sale of the remaining 50% of Pastor Vida, S.A. is recorded under the heading ¨Gains and losses on discontinued operations (Note 46). 157 45. GAIN/(LOSS) ON NON-CURRENT AVAILABLE-FOR-SALE ASSETS NOT CLASSIFIED AS DISCONTINUED ACTIVITIES This heading of the accompanying income statements records the results obtained on the sale of foreclosed assets and related impairment losses, as well as the results obtained on the sale of non-current assets held for sale. In 2011 this heading recognised a loss of EUR 65,647 thousand, of which EUR 4,570 thousand relates to profits on sales, EUR 7,333 thousand relates to losses on sales and €62,884 thousand to impairment losses affecting non-current assets held for sale (Note 16). In 2010 this heading recognised a loss of €64,002 thousand, of which €7,217 thousand relates to profits on sales, €5,094 thousand relates to losses on sales and €66,125 thousand to impairment losses affecting non-current assets held for sale (Note 16). Profits obtained on sales include the profits obtained on the sale of properties totalling €4,444 thousand. 46. GAINS/LOSSES ON DISCONTINUED ACTIVITIES In 2011 the accompanying income statement did not include any amount under this heading. The breakdown the heading "Gains/losses on discontinued activities (net) in the income statement for 2010 is as follows: 158 Thousand euro 2010 Income/(expenses) (a) Interest and similar income Return on equity instruments 4.252 --- Fees received 2.803 Fees paid (2.276) Income on financing operations (net) Other financial instruments at fair v alue through profit or loss Financial instruments not carried at fair v alue through profit or loss Other operating income Income from insurance and reinsurance contracts issued Other operating income Other operating charges Insurance and reinsurance contract ex penses Other items Administrative expenses (161) --(161) 10.322 10.322 --(9.596) (9.575) (21) (1.101) Staff costs (580) Other general administration ex penses (521) Amortisation/ Depreciation (211) Other asset impairment losses (net) (6) Goodwill and other intangibles --- Other assets PROFIT/(LOSS) DISCONTINUED ACTIVITIES BEFORE TAX Corporate income tax PROFIT/(LOSS) OF DISCONTINUED ACTIVITIES, NET (6) 4.027 (1.216) 2.811 Profit (loss) from discontinued operations (net) PROFIT/(LOSS) OF DISPOSAL OF ASSETS COMPRISING DISCONTINUED ACTIVITY Profit/(loss) before tax es 41.609 Corporate income tax (7.489) Profit/(loss) after tax es 34.120 TOTAL PROFIT/(LOSS) FROM DISCONTINUED OPERATIONS: profit/(loss) discontinued activ ities before tax 45.635 Corporate income tax (8.705) profit/(loss) discontinued activ ities after tax 36.930 (a) Insurance activ ity carried out through the subsidiary Pastor Vida, S.A. (in fourth quarter of 2010 a 50% stake in this company w as sold, giv ing up control ov er it). The income and ex penses relating to this activ ity deemed to be discontinued relate to the 50% of total income and ex penses generated by said activ ity . 159 47. RELATED-PARTY TRANSACTIONS All the significant balances at year-end between the consolidated companies and the effect of the transactions between them in 2010 were eliminated on consolidation. The detail of the most significant balances outstanding between the Group and its associates and jointly controlled entities, and the impact on the income statement of transactions carried out between them, is as follows: Thousand euro 2011 2010 Jointly- Jointly- controlled entities Significant Associates shareholders controlled entities Significant Associates shareholders ASSETS: Customer loans 31.372 9.034 4.752 46.493 24 5.636 3.355 32.176 17.906 2.725 79.056 73.886 --- 1.950 --- --- 500 --- LIABILITIES: Customer debits Other liabilities PROFIT AND LOSS: Expenses 47 2.227 6.834 16 422 8.125 Financial ex penses 47 2.227 1.271 16 422 1.812 Fees and other ex penses --- --- 5.563 --- --- 6.313 1.161 7 128 1.399 --- 147 1.161 7 126 1.399 --- 147 --- --- 2 --- --- --- 849 12.513 658 849 12.062 593 6.379 984 --- 5.243 226 15.000 Income From loans From serv ices OTHER COMMITMENTS: Contingent ex posures Contingent commitments Transactions with members of the Board of Directors and Senior Management in the years ended 31 December 2011 and 2010 are recorded in Note 7. 160 APPENDICES APPENDIX I Banco Pastor, S.A. BALANCE SHEETS AS AT 31 December 2011 AND 2010 ASSETS CASH ON HAND AND ON DEPOSIT AT CENTRAL BANKS HELD FOR TRADING Deposits w ith credit institutions Customer loans Debt securities Equity instruments Deriv ativ es held for trading Thousand euro 2011 2010 432.185 177.409 283.810 207.375 5.102 156 172.151 110.446 3.680 93.249 OTHER FINANCAIL ASSETS AT FAIR VALUE THROUGH PROFIT OR LOSS 186.746 492.098 Deposits w ith credit institutions Customer loans Debt securities 186.746 492.098 Equity instruments AVAILABLE-FOR-SALE FINANCIAL ASSETS 2.531.975 1.739.600 Debt securities 2.499.173 1.696.894 Equity instruments 32.802 42.706 LOANS AND DISCOUNTS 24.006.489 25.262.928 Deposits w ith credit institutions 961.679 1.492.131 Customer loans 22.188.060 22.736.697 Debt securities 856.750 1.034.100 HELD-TO-MATURITY PORTFOLIO 2.079.066 2.031.689 CHANGES IN THE FAIR VALUE OF THE HEDGED ITEMS IN PORTFOLIO HEDGES OF INTEREST RATE RISK 20.615 10.121 Hedging derivatives 102.095 154.068 NON-CURRENT ASSETS FOR SALE 250.897 185.004 INVESTMENTS 177.276 147.670 Associates 5.714 5.802 Jointly -controlled entities 2.398 2.398 Group companies 169.164 139.470 INSURANCE CONTRACTS LINKED TO PENSIONS 21.583 25.442 PROPERTY, PLANT AND EQUIPMENT 124.179 138.419 Property , plant and equipment 109.405 122.947 For ow n use 109.405 122.947 Assigned under operating lease ----Used in community projects (only Sav ings Banks and Credit Cooperativ es ) Inv estment property 14.774 15.472 INTANGIBLE ASSETS 27.806 24.891 Goodw ill Other intangible assets 27.806 24.891 TAX ASSETS 267.875 268.584 Current 22.620 49.707 Deferred 245.255 218.877 OTHER ASSETS 139.789 162.516 TOTAL ASSETS 30.545.985 31.134.215 161 LIABILITIES HELD FOR TRADING Deriv ativ es held for trading OTHER FINANCIAL LIABILITIES AT FAIR VALUE THROUGH PROFIT OR LOSS Customer funds FINANCIAL LIABILITIES AT AMORTISED COST Deposits from central bank Deposits from credit institutions Customer funds Marketable debt securities Subordinated debt financing Other financial liabilities Hedging derivatives PROVISIONS Prov isions for pensions and similar liabilities Prov isions for tax es and other legal contingencies Prov isions for contingent ex posures and commitments Other prov isions Tax liabilities Deferred OTHER LIABILITIES TOTAL LIABILITIES SHAREHOLDERS' FUNDS Capital Capital Share premium Reserv es Other equity instruments Return on equity instruments Profit for the y ear Less: Dividends and remuneration VALUE ADJUSTMENTS Av ailable-for-sale financial assets TOTAL EQUITY TOTAL LIABILITIES AND EQUITY CONTINGENT EXPOSURES CONTINGENT COMMITMENTS EQUITY Memorandum item Thousand euro 2011 2010 122.188 122.188 76.304 76.304 184.906 489.633 184.906 489.633 28.408.202 29.022.230 2.700.750 3.900.914 3.523.216 3.115.994 16.247.605 14.877.488 5.493.156 6.505.760 352.473 497.328 91.002 124.746 106.121 69.112 69.136 99.142 44.027 57.752 10.811 15.273 7.227 16.670 7.071 9.447 15.824 12.222 15.824 12.222 48.169 40.769 28.954.546 29.809.412 1.641.729 1.369.156 90.041 88.083 90.041 88.083 144.763 146.720 1.125.406 1.095.728 246.776 --246.776 --40.882 45.752 (6.139) (7.127) (50.290) (44.353) (50.290) (44.353) 1.591.439 1.324.803 30.545.985 31.134.215 1.170.827 2.477.470 1.354.689 3.310.216 162 APPENDIX II Banco Pastor, S.A. INCOME STATEMENTS THE YEARS ENDED 31 DECEMBER 2011 AND 2010 Interest and similar income Thousand euro 2010 2011 1.124.271 1.019.497 Interest and similar charges (638.988) (496.652) A) INTEREST MARGIN Return on equity instruments Fees received Fees paid Income on financing operations (net) Held for trading Financial instruments not carried at fair v alue through profit or loss Other Exchange differences (net) Other operating incom e Other operating charges 485.283 25.440 129.084 (34.470) 68.345 31.236 37.223 (114) 2.690 10.506 (7.882) 522.845 13.247 155.635 (32.101) 109.887 43.038 66.079 770 5.476 11.187 (7.163) B) GROSS MARGIN Administrative expenses Staff costs Other general administration ex penses Amortisation/ Depreciation Provisions (net) Financial asset im pairment losses (net) 678.996 (325.114) (218.810) (106.304) (25.697) 12.013 (93.639) 779.013 (324.410) (218.805) (105.605) (26.566) 12.071 (307.831) (86.487) (307.443) (7.152) (388) 246.559 (196.477) 132.277 (172.742) (196.477) (172.742) (7.152) 79.081 Loans and discounts Other financial instruments not carried at fair v alue through profit or loss C) INCOME FROM OPERATING ACTIVITIES Other asset impairment losses (net) Other assets Gains(losses) from disposals of assets not classified as non-current available for sale Gains(losses) from non-current assets available for sale not classified as discontinued operations (6.077) (2.172) D) PROFIT/(LOSS) BEFORE TAX Corporate incom e tax 36.853 4.029 36.444 9.308 E) PRIOR YEAR RESULTS FROM CONTINUING OPERATIONS 40.882 45.752 F) PROFIT/(LOSS) FOR THE YEAR 40.882 45.752 163 Appendix III Banco Pastor, S.A. STATEMENTS OF RECOGNISED INCOME AND EXPENSE FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 Thousand euro 2011 2010 A) PROFIT/(LOSS) FOR THE YEAR 40.882 B) OTHER RECOGNISED INCOME AND EXPENSE (5.937) (53.903) Available-for-sale financial assets (6.219) (66.360) Measurement gains/(losses) Amounts transferred to income statement Other reclassifications 45.752 (941) (41.524) (5.278) (24.836) --- --- --- --- Measurement gains/(losses) --- --- Amounts transferred to income statement --- --- Amounts transferred at initial v alue of hedged items --- --- Other reclassifications --- --- --- --- Measurement gains/(losses) --- --- Amounts transferred to income statement --- --- Other reclassifications --- --- Cash flow hedge Hedges of net investment in foreign operations Exchange differences --- --- Measurement gains/(losses) --- --- Amounts transferred to income statement --- --- Other reclassifications --- --- Non-current assets held for sale --- --- Measurement gains/(losses) --- --- Amounts transferred to income statement --- --- Other reclassifications --- --- Actuarial gains /(losses) - pension plans --- --- Other recognised income and expense --- --- 282 12.457 34.945 (8.151) Corporate income tax C) TOTAL INCOME/(EXPENSE) RECOGNISED (A + B) 164 APPENDIX IV Banco Pastor, S.A. STATEMENT OF CHANGES IN EQUTIY FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 Thousand euro 1.09 5.7 28 -- - 4 5.75 2 ( 7.12 7) 1.3 69.156 (4 4.3 53) 1.3 24.803 --- --- --- --- --- --- --- --- Adjustments due to erro rs --- --- --- --- --- --- --- --- --- 8 8.0 83 146 .72 0 1.09 5.7 28 -- - 4 5.75 2 ( 7.12 7) 1.3 69.156 A djusted o pening bala nce T o ta l re co gnis ed inco me / ( e xpe nse ) O the r changes in e quity Increase in share capital / assigned capital - -- R eserves C ap ital C lo s ing balanc e at 31/ 12/ 2010 -- - 1.95 8 ( 1.95 7) 1.958 (1.958) T OT A L EQU IT Y VA L U E A D JU ST M EN T S 146 .72 0 --- 2011 Oth er eq u ity in stru men ts 8 8.0 83 Adjustments due to changes in acco unting standards Sh are p remiu m T o tal sh areh o ld ers' fu n d s Pro fit fo r th e year L ess: D ivid en d s an d remu n eratio n SHAREHOLDERS' FUNDS (4 4.3 53) 1.3 24.803 - -- -- - 4 0.88 2 - -- 40.8 82 2 9.6 78 246 .77 6 (45 .75 2) 9 88 2 31.691 (5.9 37) --- --- --- --- --- --- --- --- --- --- --- --- --- 34.945 231.691 Capital reductio ns --- --- --- Co nversion of financial liabilities into capital --- --- --- --- --- --- --- --- --- Increase in other equity instruments --- --- --- 251.810 --- --- 2 51.810 --- 251.810 Reclassificatio n of financial liabilities to o ther equity instruments --- --- --- --- --- --- --- --- --- Reclassificatio n of other equity instruments to financial liabilities --- --- --- --- --- --- --- --- --- Distribution of dividends / shareholder remuneration --- --- --- --- Operations with own equity instruments (net) --- --- --- --- Transfers between equity items --- --- 29.737 --- Increases / (Decreases ) business co mbinations --- --- --- Equity settled payments --- --- Other increases /(decreases) in equity i --- 1 9 0.0 41 144 .76 3 C lo s ing ba lanc e a t 31/ 12/ 2011 --- 1.12 5.4 06 --(29.737) 988 ( 15.0 27) --- (15.027 ) --- --- --- --- --- --- --- --- --- --- --- --- --- --- (5.0 34) --- (5.034 ) --- --- --- (58) --- (58 ) 246 .77 6 4 0.88 2 ( 6.13 9) (5.034) (59) (16.015) 1.6 41.7 29 --- (5 0.2 90) 1.5 91.439 165 Thousand euro C lo sing ba la nc e a t 31/ 12 / 20 09 TOT A L EQU ITY 8 6.3 56 14 8.44 7 1.011.3 00 1.8 25 10 0 .25 7 9 .5 50 1.3 42 .03 4 A djustments due to changes in acco unting standards --- --- --- --- --- --- - -- --- -- - A djustments due to erro rs --- --- --- --- --- --- - -- --- -- - 8 6.3 56 14 8.44 7 1.011.3 00 1.8 25 10 0 .25 7 (15.7 01) 1.3 32 .4 84 9 .5 50 1.3 42 .03 4 --- 4 5.75 2 --- 45 .75 2 ( 1.8 25 ) (10 0.25 7) 8.5 74 (9 .08 0) --- (3) --- A djus te d o pe ning bala nc e T o t al re co gnis ed inco me / ( expe ns e) O ther change s in equity --- --- 1.7 27 (1.7 27 ) 1.727 (1.727) - -84 .4 28 (15.7 01) 1.3 32 .4 84 VA L U E A D JU ST M EN T S T otal sh areho ld ers' fu n ds L ess: D ivid en d s an d remu n eratio n Pro fit fo r th e year Oth er eq uity in stru m en ts C apital 2010 R eserves Sh are p remium SHAREHOLDERS' FUNDS (53 .9 03 ) (8 .151) (9 .08 0) (3) --- --- --- Capital reductio ns --- --- --- --- --- --- - -- --- -- - Conversion of financial liabilities into capital --- --- --- --- --- --- - -- --- -- - Increase in o ther equity instruments --- --- --- --- --- --- - -- --- -- - Reclassificatio n o f financial liabilities to o ther equity instruments --- --- --- --- --- --- - -- --- -- - Reclassificatio n o f o ther equity instruments to financial liabilities --- --- --- --- --- --- - -- --- -- - Distributio n of dividends / shareholder remuneratio n --- --- --- --- Operations with own equity instruments (net) --- --- --- --- Transfers between equity items --- --- 84.556 --- Equity settled payments --- --- (125) Increase in share capital / assigned capital Other increases /(decreases) in equity i C lo s ing bala nc e at 31/ 12 / 2 010 (1.825) (15.701) --(84.556) --- 8.574 (7 .12 7) --- --- - -- --- --- - -- --- --- (1.95 0) --- --- --- --- --- --- - -- 8 8.0 83 14 6.72 0 1.0 95 .7 28 --- 4 5.75 2 ( 7.127 ) 1.3 69 .15 6 ----- (3) (7 .12 7) -- -- (1.95 0) -- - (44 .3 53 ) 1.3 24 .80 3 166 Appendix V Banco Pastor, S.A. CASH FLOW STATEMENTS FOR THE YEARS ENDED 31 DECEMBER 2011 AND 2010 Thousand euro 2011 2010 A) CASH FLOWS FROM OPERATING ACTIVITIES Profit for the year Adjustments to obtain cash flows from operating activities Amortisation/ Depreciation Other adjustments 1.266.209 (277.559) 40.882 45.752 308.121 301.923 25.697 26.566 282.424 275.357 650.332 (552.415) (16.426) 288.626 Other financial assets at fair v alue through profit or loss 305.352 413.373 Av ailable-for-sale financial assets (808.624) 372.488 1.069.773 (1.589.493) 100.257 (37.409) 288.151 (41.227) Net (increase)/decrease in operating assets Held for trading Loans and discounts Other operating assets Net increase/(decrease) in operating liabilities Held for trading 45.884 (8.047) Other financial liabilities at fair v alue through profit or loss (4.727) (15.596) Financial liabilities at amortised cost Other operating liabilities Corporate income tax income/(payments) 220.954 5.588 26.040 (23.172) (21.277) (31.592) (275.600) (873.474) (291.821) (985.812) Property , plant and equipment (8.849) (10.627) Intangible assets (9.876) (12.006) (226.334) (181.592) B) CASH FLOWS FROM INVESTING ACTIVITIES Payments: Shareholdings Other business units --- --- Non-current assets and associated liabilities for sale --- --- Held-to-maturity (46.762) Other pay ments related to inv esting activ ities Collections: Property , plant and equipment (781.587) --- 16.221 112.338 2.739 1.953 Intangible assets --- --- Shareholdings 88 90.181 Other business units --- --- Non-current assets and associated liabilities for sale 13.394 20.204 Held-to-maturity --- --- Other collections related to inv esting activ ities --- 167 CASH FLOW STATEMENTS (CONT) Thousand euro 2011 C) CASH FLOWS FROM FINANCING ACTIVITIES Payments: Div idends Subordinated debt financing Redemption of ow n equity instruments Acquisition of ow n equity instruments Other pay ments related to financing activ ities Collections: Subordinated debt financing Issue of treasury shares Disposal of ow n equity instruments Other collections related to financing activ ities D) EFFECT OF EXCHANGE RATE FLUCTUATIONS E) NET INCREASE/(DECREASE) IN CASH AND CASH EQUIVALENTS (A+B+C+D) 2010 (925.192) (899.599) (2.227.002) (3.139.614) (15.027) (7.127) (132.101) (74.431) ----- --(1.965) (2.079.874) (3.056.091) 1.301.810 2.240.015 --- --- 251.810 --- --- 15 1.050.000 2.240.000 --- --- 65.417 (2.050.632) F) CASH AND CASH EQUIVALENTS AT THE BEGINNING OF THE YEAR 396.466 2.447.098 G) CASH AND CASH EQUIVALENTS AT THE END OF THE YEAR (E + F) 461.883 396.466 Cash 119.997 133.173 Cash equiv alent balances in central banks 312.188 150.637 29.698 112.656 MEMORANDUM ITEMS CASH AND CASH EQUIVALENTS AT THE END OF THE YEAR Other financial assets Less: At sight reimbursable bank overdrafts TOTAL CASH AND CASH EQUIVALENTS AT THE END OF THE YEAR --- --- 461.883 396.466 168 E X H I B I T VI BREAKDOWN OF BANCO PASTOR BOARD MEMBERS' SHAREHOLDINGS IN COMPANIES ENGAGED IN SIMILAR ACTIVITIES Shareholding Company Mr José María Arias Mosquera Santander Central Hispano, S.A. Banco Bilbao Vizcay a Argentaria, S.A. Mr Jorge Gost Gijón Direct 20.000 Direct 4.000 Direct Santander Central Hispano, S.A. 74.255 Direct Banco Bilbao Vizcay a Argentaria, S.A. 79.703 Direct Bank of America 4.000 Direct Citibank 3.153 Direct JP Morgan 6.145 Direct Associated Bank Corp. 3.000 Direct Santander Central Hispano, S.A. Goldman Sachs Mr Marcial Campos Calv o-Sotelo 125 Direct Santander Finance 3.200 Direct Wells Fargo 5.000 Direct 32 Direct Santander Central Hispano, S.A. Banco Bilbao Vizcay a Argentaria, S.A. Mr Fernando Díaz Fernández Mr José Arnau Sierra 245 Direct Santander Central Hispano, S.A. 8.309 Direct Banco Bilbao Vizcay a Argentaria, S.A. 2.142 Direct 4 Direct 26.931 Direct 1.039 Direct Finex perta, S.A. 1.000 Indirect Eurosigma, S.A. 238.763 Indirect Banco Gallego Dorneda de Inv ersiones 2002, SICAV Mr José Gracia Barba Type of shareholding Direct 2.409 Banco Bilbao Vizcay a Argentaria, S.A. Mr José Luis Vázquez Mariño No. shares 5.417 Banco Popular, S.A. Mr Gonzalo Gil García --- --- --- Mr Oscar García Maceiras --- --- --- 169 E X H I B I T VII SUMMARY OF THE ANNUAL REPORT OF THE CUSTOMER CARE AND CUSTOMER DEFENCE OFFICE OF BANCO PASTOR, S.A. Pursuant to Article 17 of Order ECO/734/2004 (11 March) from the Ministry of Economy on Customer Care and Customer Protection Departments and Offices of Financial Institutions, set out below is a summary of the Annual Report submitted to the Board of Directors by Customer Care and Customer Protection Serv ice management. CUSTOMER CARE OFFICE Statistical sum mary of complaints and claims received In 2011 the Customer Care Office opened 1,553 complaint and claim files; 141 w ere not processed. There follow s a list of complaints and claims by ty pe: · Asset operations: 39,92% · Liability operations: 14,94% · Transfers: 2,00% · Cheques, bills of ex change, notes, receipts and other drafts: 4,83% · Inv estment funds: 0,97% · Pension plans: 1,03% · Foreign currency and foreign banknote operations: 0,13% · Securities: 2,32% · Debit and credit cards: 11,40% · Insurance: 2,25% · Data protection: 0,06% · Miscellaneous: 20,15% The analy sis of replies to customers is analy sed below : · In claimant's fav our 16,74% · In Bank's fav our 55,25% · No ruling 9,53% · Pending resolution 9,40% · Rejected 9,08% The cost of claims for 2011 w as € 232 thousand. Rulings w ere adopted in accordance w ith applicable legislation, including transparency and customer protection regulations, and good financial practices. CUSTOMER DEFENCE Statistical sum mary of complaints and claims received In 2011, 220 claims w ere receiv ed by Customer Defence; 37 w ere not processed. Reasons for and issues raised in the claim s and complaints · Asset operations: 47,73% · Liability operations: 23,64% · Cards, cheques, notes and other drafts 7,27% · Inv estment and securities operations 5,45% · Insurance 2,27% · Pensions 4,09% · Miscellaneous 9,55% The analy sis of replies to customers is summarised below : · In claimant's fav our 19,09% · In Bank's fav our 50,91% · Pending resolution 13,18% · Rejected 16,82% Customer Defence's approach to the rulings issues w as based on three main parameters: the contracts betw een the financial institutions and their customers, good banking practices and equity . 170 EXHIBIT VIII SUBSIDIARIES AT 31 DECEMBER 2011 Shareholding controlled by the A Coruña Real estate Banco P astor 5.000 5 100,00 0,00 0,00 5 34.731 34.726 5 (8.212) ANDALECIA, S.L. A Coruña Real estate Banco P astor 5.000 5 100,00 0,00 0,00 5 15 --- 15 (1) BERGANTIÑOS GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco P astor 100.000 100 100,00 0,00 0,00 23.817 25.621 1.804 23.817 (13.167) BOLSHISPANIA, S.A. S.I.C.A.V. (*) M adrid Securities investment Banco P astor 850.524 2.560 85,75 0,00 0,00 2.031 18.914 17 18.897 (92) CALDELAS GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco P astor 6.000 6 100,00 0,00 0,00 639 651 12 639 --- CERCEBELO ASSETS, S.L. A Coruña Real estate Banco P astor 5.000 5 100,00 0,00 0,00 5 6 1 5 --- ESSENTIAL INFORMATION SYSTEMS, S.A. A Coruña IT services Universal Support 100,00 0,00 --- 97 3 94 (3) GENERAL DE TERRENOS Y EDIFICIOS, S.L. A Coruña Real estate Banco P astor 1.458.089 0,00 0,00 19.200 76.744 38.791 37.953 2.683 P ontevedra Real estate Banco P astor 959 89,71 10,29 0,00 802 1.635 112 1.523 (6) M anagemen Banco P astor t Securities Banco P astor investment 14.540.760 14.541 90,00 0,00 0,00 25.289 75.388 3.113 72.275 1.515 GESTORA INMOBILIARIA LA TOJA, S.A. 18.300 110 0,00 8.763 100,00 288 Eq u ity A ssets R esu lt ALMEIRAS ASSETS, S.L. L iab ilities Shareholder D irect Activity Oth er Investee data Address In d irect Bank C arryin g amo u n t Par valu e (T h eu ro ) N o . sh ares Company Thousand euro % voting rights GRUPO LA TOJA HOTELES A Coruña INVERPASTOR, S.A. S.I.C.A.V. (*) A Coruña 1.869 2.250 92,62 0,00 0,00 3.762 16.144 23 16.121 862 LA LIMIA GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco P astor 5.000 5 100,00 0,00 0,00 5 7.868 7.863 5 (182) MOREIRA GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco P astor 5.000 5 100,00 0,00 0,00 4 39.201 39.197 4 (2.542) OS ANCARES GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco P astor 10.000 10 100,00 0,00 0,00 247 41.903 41.656 247 (3.885) PARADANTA GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco P astor 10.000 10 100,00 0,00 0,00 651 69.659 69.008 651 (3.527) PASTOR INTERNACIONAL DEBT, S.A. A Coruña Finance Banco P astor 603 60 100,00 0,00 0,00 150 156 6 150 (7) PASTOR MEDIACION O.B.S. VINCULADO, S.L. A Coruña Services Banco P astor 63.995 385 100,00 0,00 0,00 361 3.292 1.193 2.099 288 PASTOR PARTICIPACIONES PREFERENTES,S.A. A Coruña Financial Banco P astor 602 60 100,00 0,00 0,00 60 306.542 306.355 PASTOR PRIVADA INVESTMENT 1, S.L. (*) A Coruña Sobrino s JP Inversiones 250 5,00 95,00 --- 6.291 4 6.287 PASTOR PRIVADA INVESTMENT 2, S.L. A Coruña Banco P astor 6.000 6 100,00 0,00 0,00 50 14.382 14.332 50 (107) PASTOR PRIVADA INVESTMENT 3, S.L. (*) A Coruña Portfolio company Portfolio company Portfolio company Sobrino s JP Inversiones 1.000 1 0,00 5,00 95,00 --- 14.382 14.332 50 (107) PASTOR SERVICIOS FINANCIEROS E.F.C., S.A. A Coruña Finance Banco P astor 1.852.325 11.132 100,00 0,00 0,00 16.703 688.051 666.465 21.586 2.124 PROMOTORA INMOBILIARIA OSPIBEL, S.L. A Coruña Real estate Banco P astor 10.000 10 100,00 0,00 0,00 8.205 273.786 RESIDENCIAL VALDEMAR, S.L. A Coruña Real estate RUTA SYSTEMS, S.L. A Coruña Services SOBRINOS DE JOSE PASTOR, S.A. A Coruña SOBRINOS DE JOSE PASTOR INVERSIONES, S.A. A Coruña TABEIROS GESTORA GLOBAL DE INMUEBLES, S.L. A Coruña UNIVERSAL SUPPORT, S.A. Telemarketin A Coruña Banco P astor g services Sobrino s JP A Coruña Real estate Inversiones VILAMAR GESTION, S.L. OTHER ENTITIES ------ Portfolio company Portfolio company Real estate ------ Sobrino s JP Inversiones Universal Support 0 0,00 265.581 187 (20.646) --- 8.205 (32.596) 380.000 3.800 0,00 100,00 0,00 --- 37.214 33.414 3.800 (3.344) 90 5 0,00 100,00 0,00 --- 95 37 58 (136) Banco P astor 253.100 1.521 100,00 0,00 0,00 21.773 22.715 372 22.343 181 Banco P astor 1.200.000 1.200 100,00 0,00 0,00 25.022 95.551 70.528 25.023 (17.541) Banco P astor 10.000 10 100,00 0,00 0,00 18.480 1.197.684 1.179.204 116.500 700 100,00 0,00 0,00 0,00 100,00 --- --- ------ 10.312 7.002 --- --- 1.829 18.480 (111.520) 2.568 739 1.829 151 0,00 --- 204.903 175.104 29.799 (11.667) --- 69 391.777 391.221 556 305 (*) The Bank has appointed the majority of the members of these companies' Administrativ e Bodies under shareholder agreements. 171 EXHIBIT VIII (cont.) SUBSIDIARIES AT 31 DECEMBER 2010 Shareholding controlled by the A Coruña Real estate Banco Pastor 5.000 5 100,00 0,00 0,00 5 2.109 2.104 5 (40) ANDALECIA, S.L. A Coruña Real estate Banco Pastor 5.000 5 100,00 0,00 0,00 5 15 --- 15 (1) BERGANTIÑOS GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco Pastor 100.000 100 100,00 0,00 0,00 36.983 38.284 1.301 36.983 (1.513) BOLSHISPANIA, S.A. S.I.C.A.V. (*) 38,09 0,00 55,36 2.031 18.914 17 18.897 (92) 6 100,00 0,00 0,00 622 644 5 639 --- 4 --- M adrid Securities investment Banco Pastor 850.524 CALDELAS GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco Pastor 6.000 CERCEBELO ASSETS, S.L. A Coruña Real estate Banco Pastor ESSENTIAL INFORMATION SYSTEMS, S.A. A Coruña IT services Universal Support A Coruña Real estate Banco Pastor 1.458.089 Pontevedra Real estate Banco Pastor 959 GENERAL DE TERRENOS Y EDIFICIOS, S.L. GESTORA INMOBILIARIA LA TOJA, S.A. GRUPO LA TOJA HOTELES 5.000 18.300 2.560 5 100,00 110 0,00 8.763 100,00 Equity A ssets R esult ALMEIRAS ASSETS, S.L. Liabilities Shareholder D irect Activity Other Investee data Address Indirect Bank C arrying amount Par value (Th euro) N o. shares Company Thousand euro % voting rights 0,00 0,00 4 4 100,00 0,00 --- 100 --3 97 (3) 0,00 0,00 19.201 71.499 37.380 34.119 4.141 89,71 10,29 0,00 802 1.611 81 1.530 45 14.541 90,00 0,00 0,00 25.289 74.366 3.257 71.109 1.733 2.130 0,00 90,21 2.967 156.446 144 156.302 610 288 A Coruña M anager Banco Pastor 14.540.760 INVERPASTOR, S.A. S.I.C.A.V. (*) A Coruña Securities investment Banco Pastor 1.769 MOREIRA GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco Pastor 5.000 5 100,00 0,00 0,00 649 39.660 39.011 649 (4.628) OS ANCARES GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco Pastor 10.000 10 100,00 0,00 0,00 0 26.481 26.485 (4) (1.352) PARADANTA GESTION GLOBAL DE INMUEBLES, S.L. A Coruña Real estate Banco Pastor 10.000 10 100,00 0,00 0,00 4.183 70.521 66.338 4.183 3.725 PASTOR INTERNACIONAL DEBT, S.A. A Coruña Finance Banco Pastor 603 60 100,00 0,00 0,00 156 162 6 156 (7) PASTOR MEDIACION O.B.S. VINCULADO, S.L. A Coruña Services Banco Pastor 63.995 385 100,00 0,00 0,00 361 2.919 1.138 1.781 358 PASTOR PARTICIPACIONES PREFERENTES,S.A. A Coruña Finance Banco Pastor 602 60 100,00 0,00 0,00 60 408.243 408.060 183 7.567 PASTOR PRIVADA INVESTMENT 1, S.L. (*) A Coruña Sobrinos JP Inversiones 250 5,00 95,00 --- 6.608 4 6.604 --- PASTOR PRIVADA INVESTMENT 2, S.L. A Coruña P ortfolio company P ortfolio company P ortfolio company Banco Pastor 6.000 6 100,00 0,00 0,00 79 19.827 19.748 79 Sobrinos JP Inversiones 1.000 1 5,00 95,00 --- 1.899 --- 1.899 --- 16.703 783.808 764.346 19.462 2.785 0 8,95 0,00 PASTOR PRIVADA INVESTMENT 3, S.L. (*) A Coruña PASTOR SERVICIOS FINANCIEROS E.F.C., S.A. A Coruña Finance Banco Pastor 1.852.325 11.132 100,00 0,00 0,00 PROMOTORA INMOBILIARIA OSPIBEL, S.L. A Coruña Real estate Banco Pastor 10.000 10 100,00 0,00 0,00 0 265.917 266.365 RESIDENCIAL VALDEMAR, S.L. A Coruña RUTA SYSTEMS, S.L. A Coruña Real estate Services P ortfolio company P ortfolio company Sobrinos JP Inversiones Universal Support SOBRINOS DE JOSE PASTOR INVERSIONES, S.A. A Coruña SOBRINOS DE JOSE PASTOR, S.A. A Coruña TABEIROS GESTORA GLOBAL DE INMUEBLES, S.L. A Coruña A Coruña A Coruña Real estate Sobrinos JP Inversiones ------ ------ ------ UNIVERSAL SUPPORT, S.A. VILAMAR GESTION, S.L. OTHER ENTITIES 0,00 (122) (448) (45.029) 380.000 3.800 0,00 100,00 0,00 --- 40.556 36.712 3.844 (2.933) 90 5 0,00 100,00 0,00 --- 35 14 21 (3) Banco Pastor 253.100 1.521 100,00 0,00 0,00 21.773 22.775 286 22.489 96 Banco Pastor 200.000 200 100,00 0,00 0,00 1.149 66.890 65.741 1.149 (18.974) Real estate Banco Pastor 10.000 10 100,00 0,00 0,00 4.716 1.127.710 1.122.994 4.716 (111.480) Telemarket. Services Banco Pastor 116.500 700 100,00 0,00 0,00 1.678 3.354 1.676 1.678 385 0,00 100,00 0,00 --- 224.150 217.510 6.640 (17.963) --- --- --- 69 568.875 568.604 271 146 8.840 6.002 --- --- (*) The Bank has appointed the majority of the members of these companies' Administrativ e Bodies under shareholder agreements. 172 EXHIBIT IX JOINTLY-CONTROLLED ENTITIES AT 31 DECEMBER 2011 P asto r P rivada Investment 1 y P asto r P rivada Investment 3 678.699 7 0,00 50,00 0,00 8.208 31.998 18.668 13.330 1.329 S.A.INTERNACIONAL DE TERRENOS Y EDIFICIOS A Co ruña Real estate B anco P asto r 96.917 582 50,00 0,00 0,00 4.277 29.359 17.780 11.579 829 SAITE COBAL, S.A. Real estate General de Terreno s y Edificio s 300.000 3.000 0,00 50,00 0,00 0 27.854 29.751 (1.897) (182) M adrid Result Pho to vo ltaic entity Equity Other P alencia FOTOVOLTAICA MONTE FLECHA, S.L. (*) Bank Liabilities Shareholder Assets Activity Indirect Investee data Address Direct controlled by the Carrying amount Thousand euro % voting rights Par value (Th euro) Company No. shares Shareholding TOTAL 12.485 (*) The Group has appointed 50% of the members of these companies' Administrativ e Bodies under shareholder agreements. EXHIBIT IX (cont.) JOINTLY-CONTROLLED ENTITIES AT 31 DECEMBER 2010 P asto r Privada Investment 1 y P asto r Privada Investment 3 678.699 7 0,00 50,00 0,00 8.593 31.843 18.763 13.080 1.389 S.A.INTERNACIONAL DE TERRENOS Y EDIFICIOS A Co ruña Real estate B anco P asto r 96.917 582 50,00 0,00 0,00 4.076 25.732 17.582 8.150 1.451 SAITE COBAL, S.A. Real estate General de Terreno s y Edificio s 300.000 3.000 0,00 50,00 0,00 423 27.720 29.435 (1.715) (3.443) M adrid Result Pho to vo ltaic energy Equity Other P alencia FOTOVOLTAICA MONTE FLECHA, S.L. (*) Bank Liabilities Shareholder Assets Activity Indirect Investee data Address Direct controlled by the Carrying amount Thousand euro % voting rights Par value (Th euro) Company No. shares Shareholding TOTAL 13.092 (*) The Group has appointed 50% of the members of these companies' Administrativ e Bodies under shareholder agreements. 173 EXHIBIT X ASSOCIATES AT 31 DECEMBER 2011 Shareholding M adrid B ro kerdealer B anco P astor NUEVO AGORA CENTRO DE ESTUDIOS,S.L. M adrid Teaching So brinos JP Inversiones PASTOR VIDA, S.A. M adrid Insurance B anco P astor 4.550.000 4.550 50,00 Pontevedra Services B anco P astor 539 32 35,02 A Coruña Services So brinos JP Inversiones 78.400 Pontevedra Services So brinos JP Inversiones --- --- --- PUERTOS FUTUROS, S.L. RONAUTICA MARINAS INTERNACIONAL, S.A. OTHER ENTITIES Investee data Equity MERCAVALOR, S.A. PEREZ TORRES HANDLING, S.A. Bank 2.493 10.951 140 43.981 54.845 (211) 13.444 0,00 25.639 98.826 0,00 0,00 58.841 224.282 174.206 50.076 10.078 0,00 0,00 399 1.962 78 0,00 49,00 0,00 76 155 22.702 23 0,00 22,11 0,00 4.663 4.379 --- --- 0,00 0,00 0,00 (133) 9.409 165.530 16.553 0,00 30,86 TOTAL Result 2.192 644 20,01 0,00 Other 0,00 1.072 Direct Assets Shareholder Indirect Activity Liabilities controlled by the Address Carrying amount Par value (Th euro) No. shares Company Thousand euro % voting rights 820 1.142 199 --- 155 (3) 144 4.235 (5) 9.518 (109) (218) 91.677 EXHIBIT X (cont.) ASSOCIATES AT 31 DECEMBER 2010 Shareholding A Coruña P ortfo lio company B anco P astor 250.000 MERCAVALOR, S.A. M adrid P ortfo lio company B anco P astor 1.072 NUEVO AGORA CENTRO DE ESTUDIOS,S.L. M adrid Teaching Sobrino s JP Inversio nes PASTOR VIDA, S.A. M adrid Insurance B anco P astor 4.550.000 4.550 50,00 P o ntevedra Services B anco P astor 539 32 35,02 A Coruña Services Sobrino s JP Inversio nes 78.400 Services Sobrino s JP Inversio nes --- --- CRECENTIA GALICIA, S.L. PEREZ TORRES HANDLING, S.A. PUERTOS FUTUROS, S.L. RONAUTICA MARINAS INTERNACIONAL, S.A. P o ntevedra OTHER ENTITIES --- 165.530 Bank Investee data 372 23 349 (332) 644 20,01 0,00 0,00 2.112 15.983 5.469 10.514 435 71.536 32.790 472 16.553 0,00 30,86 Result 99 Equity 0,00 250 25,00 Assets 0,00 Direct Other Shareholder Indirect Activity Liabilities controlled by the Address Carrying amount Par value (Th euro) No. shares Company Thousand euro % voting rights 0,00 25.000 104.326 0,00 0,00 57.079 0,00 0,00 563 1.391 529 862 270 78 0,00 49,00 0,00 77 181 24 157 (3) 22.702 23 0,00 22,11 0,00 4.632 4.289 50 4.239 (61) --- --- 0,00 0,00 0,00 (1) 319 395 (76) (325) TOTAL 223.811 177.923 45.888 5.623 89.561 174 EXHIBIT XI RESTATEMENT OF TANGIBLE ASSETS The accompany ing tables contain a breakdow n of the net balance at 31 December 2011 and 2010 for real estate restated on first-time adoption of the regulations brought in by Bank of Spain Circular 4/2004 (1 January 2004). RESTATED ASSETS: NET BALANCE AT 31 DECEMBER 2011 Thousand euro Town Net Revaluation Deferred reserves tax liabilities CORUÑA Agª 1 restatement 3.248 2.097 975 SANTIAGO O.P. 1.674 1.082 502 417 270 125 PONTEVEDRA O.P. 1.971 1.273 591 MADRID Agª 2 2.147 1.387 644 990 640 297 GETAFE 1.177 760 353 VALLADOLID O.P. 1.333 864 400 CARBALLIÑO ALCALA DE HENARES BARCELONA Agª 1 948 613 284 ZARAGOZA O.P. 4.873 3.171 1.478 VALENCIA O.P. 3.605 2.338 1.082 MURCIA O.P. TOTAL 1.672 1.085 502 24.055 15.580 7.233 RESTATED ASSETS: NET BALANCE AT 31 DECEMBER 2010 Thousand euro Town Net Revaluation Deferred restatement reserves tax liabilities CORUÑA Agª 1 3.314 2.143 994 SANTIAGO O.P. 1.702 1.102 511 CARBALLIÑO 423 274 127 PONTEVEDRA O.P. 2.005 1.297 602 MADRID Agª 2 2.185 1.414 656 ALCALA DE HENARES 1.004 650 301 GETAFE 1.197 774 359 VALLADOLID O.P. 1.341 870 402 961 622 288 ZARAGOZA O.P. 4.884 3.179 1.481 VALENCIA O.P. 3.631 2.356 1.089 MURCIA O.P. 1.683 1.092 505 24.330 15.773 7.315 BARCELONA Agª 1 TOTAL 175 E X H I B I T XII LIST OF AGENTS FULL NAME / COMPANY NAME TOWN AREA COVERED GARCIA LOPEZ NATALIA MERA MERA LAGARES GOMEZ MARIA BELEN PONTECARREIRA PONTECARREIRA FEIJOO PIÑEIRO DAVID CABO DE CRUZ CABO DE CRUZ ROMERO FORMOSO FATIMA ESTEIRO ESTEIRO TOURIS FERNANDEZ MANUEL A BAÑA A BAÑA SANTOS GERPE MARIA SONIA CAMARIÑAS CAMARIÑAS CARBIA GONZALEZ JOSE MANUEL TARAGOÑA TARAGOÑA FRANCO RAMOS MANUEL ANTONIO AGUIÑO AGUIÑO FRANCO RAMOS MANUEL ANTONIO PALMEIRA PALMEIRA AÑON ROIBAL JAIME PAIOSACO PAIOSACO PROL BECERRA AVELINO CRUCEIRO DE ROO CRUCEIRO DE ROO RODRÍGUEZ FERNÁNDEZ Mª CARMEN CASTROVERDE CASTROVERDE PEREIRO LOPEZ MARIA O INCIO O INCIO VARELA RIVERA JULIO PORTOMARÍN PORTOMARÍN SOMOZA DE LA FUENTE JULIO JOSE LUIS A POBRA DO BROLLÓN A POBRA DO BROLLÓN ALVAREZ TEIJEIRO FRANCISCO ANTONIO VEGADEO VEGADEO VEIGA ROCANDIO RUBEN A PONTENOVA A PONTENOVA RODRIGUEZ ALVAREZ BORJA SAN CLODIO SAN CLODIO PARDO VAZQUEZ MARIA ESTELA PARGA PARGA DIGON RODRIGUEZ ANA MARIA SAN ROMÁN DE CERVANTES SAN ROMÁN DE CERVANTES FERNANDEZ MAREY MARIA FLOR BARALLA BARALLA LOPEZ YAÑEZ MARIA FE NAVIA DE SUARNA NAVIA DE SUARNA GEADA LOSADA ANA MARIA FERREIRA DO VALADOURO FERREIRA DO VALADOURO CASTRO GOMEZ MARIA BEGOÑA PALAS DE REI PALAS DE REI MOURIÑO VARELA BEGOÑA ANTAS DE ULLA ANTAS DE ULLA CELEIRO LOPEZ ANTONIO TRIACASTELA TRIACASTELA CABO NAYA JULIO CALO CALO PASCUAL RUBIN LUIS MACEDA MACEDA ALVAREZ DOMINGUEZ ALICIA LEIRO LEIRO NOGUEROL RODRIGUEZ ANDRES O IRIXO O IRIXO FERNANDEZ FERNANDEZ JULIO JUSTO SOBRADELO SOBRADELO DIEGUEZ DIEGUEZ SONIA AGUDIÑA AGUDIÑA RODRIGUEZ TEIXEIRA SONIA VILARDEVÓS VILARDEVÓS FERNANDEZ FERNANDEZ MAGIN O BOLO O BOLO XIAMA BANDE, S.L. BANDE BANDE BLANCO CORTIÑAS RAQUEL TRASMIRAS TRASMIRAS COTA VAZQUEZ SERGIO CALVOS DE RANDIN CALVOS DE RANDIN RODRIGUEZ SOTELO CESAR SARREAUS SARREAUS SALGADO FEIJOO MANUEL BALTAR BALTAR ESCUREDO GARCIA JOAQUINA A VEIGA A VEIGA 176 E X H I B I T XII LIST OF AGENTS FULL NAME / COMPANY NAME TOWN AREA COVERED LOPEZ VALEIRAS SAMPEDRO ANTON BARBANTES-ESTACIÓN BARBANTES-ESTACIÓN VAZQUEZ FERNANDEZ DIEGO CASTROCALDELAS CASTROCALDELAS FRANCISCO FERNANDEZ MARIA PRAXEDES CORTEGADA CORTEGADA FEIJOO RIO ELADIO OS PEARES OS PEARES GONZALEZ ANDRADE MARIA MARTINA ENTRIMO ENTRIMO RAPADO ASESORES, S.L. FORCAREI FORCAREI ASESORIA XARPER,S.L. BANDEIRA BANDEIRA BLANCO SECO MARIBEL AGOLADA AGOLADA PORTAS IGLESIAS JUAN ANTONIO O SEIXO O SEIXO FERNÁNDEZ BLANCO PATRICIA CABOALLES DE ABAJO CABOALLES DE ABAJO ARIAS ESCUREDO JULIO PUENTE DOMINGO FLOREZ PUENTE DOMINGO FLOREZ GONZÁLEZ GÓMEZ RENATO TORMALEO TORMALEO REY VALIÑO LUIS CESAR CORISTANCO Coristanco RIVERA GALDO JOSE MAÑON Mañon FERNANDEZ FERNANDEZ MATILDE A SEARA A Seara GONZALEZ PEDROUZO AVELINO DACÓN Dacón LOPEZ CASTAÑO MERCEDES PÁRAMO Páramo LOPEZ LOPEZ MARIA ASUNCION GUNTÍN Guntín PEREZ CORRAL MARIA CARMEN SAN AMARO San Amaro SOBREDO SIGUEIRO JOSE MANUEL PONTEVEA Pontev ea VAZQUEZ BERTOA JOSE MANUEL A SILVA A Silv a GONZALEZ DAFONTE JUAN MANUEL A FORXA A Forx a GONZALEZ VAZQUEZ MANUEL JESUS PONTEDEVA Pontedev a MONTERO RODRIGUEZ DELFINA QUINTELA DE LEIRADO Quintela de Leirado PERALTA CORDERI JAIME A SAINZA A Sainza PEREZ OBREGON SONIA OIMBRA Oimbra RIVAS FERNANDEZ MARIA XUNQUEIRA DE AMBÍA Xunqueira de Ambía VAZQUEZ BAYO MIGUEL ANGEL LA BAÑA La Baña ROMERO GATO LAURA XERMADE Xermade PABLO PIÑEIRO MARTA CAION Caion PEREZ CARBALLO JULIO VILAR DO BARRIO Vilar do Barrio PASTOR SERVICIOS FINANCIEROS, E.F.C., S.A. SPAIN Spain 177 EXHIBIT XIII SECURITISATION FUNDS RATING SECURITISATION FUND Fitch Moody´s No. S&P TDA 13 bonds Th euro Thousand euro TOTAL BALANCE PENDING NOMINAL 2011 2010 1.503 150.300 23.020 27.393 21.293 BONDS A1 --- Aa3 --- 1.442 144.200 16.920 BONDS B1 --- A2 --- 61 6.100 6.100 6.100 4.946 490.900 111.927 129.289 TDA PASTOR 1 BONDS A1 AAA Aaa --- 4.298 429.800 50.827 68.189 BONDS A2 AAA Aaa --- 475 47.500 47.500 47.500 BONDS B A A2 --- 106 10.600 10.600 10.600 BONDS C BBB Baa2 --- 30 3.000 3.000 3.000 BONDS D BB Ba1 --- 37 --- --- --- 10.000 1.000.000 299.862 338.467 IM PASTOR 2 BONDS A --- Aa1 A+ 9.620 962.000 261.862 300.467 BONDS B --- A1 A+ 173 17.300 17.300 17.300 BONDS C --- Baa1 BBB+ 142 14.200 14.200 14.200 BONDS D --- Baa3 BBB- 65 6.500 6.500 6.500 10.000 1.000.000 367.220 404.450 IM PASTOR 3 BONDS A --- A1 AA 9.610 961.000 328.220 365.450 BONDS B --- Ba2 BBB- 170 17.000 17.000 17.000 BONDS C --- Caa3 BB 120 12.000 12.000 12.000 BONDS D --- Ca BB- 100 10.000 10.000 10.000 5.200 520.000 55.669 79.280 EDT FTPYME PASTOR 3 BONDS A1 --- Aaa AAA 3.659 365.900 5.040 17.073 BONDS A2 --- Aaa AAA 1.000 100.000 578 12.157 BONDS B --- Aaa AAA 387 38.700 34.650 34.650 BONDS C --- Caa1 BB 154 15.400 15.400 15.400 9.200 920.000 462.652 505.446 IM PASTOR 4 BONDS A --- A2 BB- 8.860 886.000 428.652 471.446 BONDS B --- Ba3 B- 179 17.900 17.900 17.900 BONDS C --- Caa2 B- 92 9.200 9.200 9.200 BONDS D --- Ca CCC 69 6.900 6.900 6.900 6.300 630.000 124.330 166.141 GC FTPYME PASTOR 4 BONDS A1 --- --- --- 2.600 260.000 --- --- BONDS A2 --- Aaa AA 2.566 256.600 10.930 52.741 BONDS A3 (G) --- Aaa AA 504 50.400 50.400 50.400 BONDS B --- A2 BBB 158 15.800 15.800 15.800 BONDS C --- Ba2 BB 157 15.700 15.700 15.700 BONDS D --- Caa2 CCC 189 18.900 18.900 18.900 BONDS E --- Caa3 CCC- 126 12.600 12.600 12.600 3.000 300.000 67.127 106.062 88.162 TDA P CONSUMO 1 BONDS A --- Baa1 BB- 2.821 282.100 49.227 BONDS B --- B3 B 73 7.300 7.300 7.300 BONDS C --- Caa3 CCC 106 10.600 10.600 10.600 7.105 710.500 444.184 483.989 BONDS A1 --- Aaa AAA 1.750 175.000 --- --- BONDS A2 --- Aa2 A+ 4.928 492.800 401.484 441.289 BONDS B --- Ba2 BBB- 249 24.900 24.900 24.900 BONDS C --- Ca B 73 7.300 7.300 7.300 BONDS D --- C D 105 10.500 10.500 10.500 4.400 440.000 340.620 433.452 BONDS A1 --- Aaa --- 625 62.500 --- 55.952 BONDS A2(G) --- Aaa --- 2.500 250.000 213.120 250.000 BONDS B --- B2 --- GC P HIPOTECARIO 5 TDA EMPRESAS PASTOR 9 TOTAL 1.275 88.191 127.500 6.161.700 127.500 2.296.611 127.500 3.234.002 178 BANCO PASTOR GROUP - 2011 MANAGEMENT REPORT Macroeconomic and financial backdrop 2011 was undoubtedly a year dominated by the European sovereign risk crisis. Although this had begun in 2010, it became worse – in terms of both its scope and seriousness – in 2011. The lowering of the ratings of countries on the European periphery went on throughout the year: Ireland in the month of July, Hungary and Portugal in November, etc. Towards the end of the year, the OECD published its forecasts for 2012 and 2013. Among other points, it warned that the “slight” recession in the Eurozone posed a threat to all prosperous nations. As the year progressed, growth forecasts for all countries became markedly more pessimistic. The year began with growth slightly higher than had initially been forecast. Even the Eurozone, one of the areas most severely affected by the current crisis, experienced growth of almost 2% in the first half year, thanks to a great extent to the driving force of the German economy. Half way through the year, however, came the first signs of stagnation, owing to a declining global demand, the effects of fiscal consolidation in a large part of the Eurozone and the financial stress and loss of confidence generated by the worsening of the sovereign debt crisis as from the summer, which has had a serious impact on the banking sector. Spain’s economic situation deteriorated in 2011. The year ended with weak growth, of 0.7%. This growth corresponded primarily to the first half of the year and was attributable to external demand, since domestic demand rates remained negative. The final quarter of the year saw a slight contraction of economic activity, which was weighed down primarily by internal indicators. Domestic demand has been affected by the mood of uncertainty, the fiscal consolidation process and the persistence of financial tensions. In addition, unemployment continued to grow. In the third quarter, unemployment reached 21.5%, with forecasts for 2012 predicting growth of 22 to 23%. Rates of inflation continued to decrease, the year ending with 2.4% inflation and forecasts of deceleration in 2012, depending on developments in relation to fuel prices. Following the data for the third quarter, the public debt remained at 66% of GDP, with cumulative growth throughout of 2011 of 4.9 percentage points in relation to the situation at December 2010. The effects of this became clear at all levels of the administration. In the financial arena, the year was dominated by the intense activity on the part of regulators and supervisory bodies. Royal Decree Law 2/2011 for the reinforcement of the financial system was published in February 2011. This law raised the solvency threshold required of financial institutions. Core capital required was set, as a general rule, at 8%, or at 10% when two conditions were fulfilled: a wholesale funding ratio of over 20% and when securities representing capital stock placed with third parties are below 20%. The restructuring of the Spanish financial system was accelerated following Royal Decree Law 2/2011, leading to the virtual disappearance of savings banks, since most of these institutions opted to operate as ordinary banks. Whereas at the end of 2010, savings banks had accounted for approximately half the sector’s assets, at the 2011 year end they accounted for only 2%. In addition, the Royal Decree law in question led to the subsequent taking over by the FROB [Fund for Orderly Bank Restructuring] of four institutions (Novacaixagalicia , UNIM, CAM and Catalunya Caixa). Whereas the Spring was marked by the effects of Royal Decree-Law 2/2011, the Summer was marked by the publication of stress tests and the worsening of the sovereign debt crisis. The results of the stress test exercises – in which Spanish financial institutions participated on a massive scale - were published on 15 July. Five Spanish institutions, according to calculations made by the European Banking Authority, failed to meet the required minimum capital of 5% for the adverse scenario. 179 At the same time, on the other side of the Atlantic, the US was immersed in a crisis which almost resulted in the nation defaulting on its debts. This crisis was resolved in extremis by means of a commitment which enabled the US Government to raise its debt ceiling in exchange for major cutbacks in public spending. In August, because the sovereign debt crisis had worsened, the European Central Bank resumed its securities Programme. It also guaranteed the provision of unlimited liquidity through the extension, in the months of August and September, of various unconventional measures, and implemented a new programme for the acquisition of secured bank bonds, which included the Spanish cédulas. In this way it managed, for a time, to stabilize the yield on Spanish bonds. The situation was so serious that it required an amendment to the Constitution establishing a constitutional limit on the deficit. This reform was welcomed internationally. On 26 October, the European Council held a Euro summit in which it approved a new bail-out fund for Greece along with a 50% write-down of the Greek debt to private creditors. Capital requirements for systemic institutions were also raised to 9% and the capacity of the European Financial Stability Fund was increased. As a result of this change, it is estimated that systemic institutions will require additional capital amounting to €106,000 million, of which €26,000 million would correspond to Spanish institutions. The political crisis which was unleashed after the Summit led to the resignation of the presidents of Greece and Italy, who were replaced by technocratic governments, and at approximately the same time general elections were held in Spain. The result of the Spanish elections, as predicted by the polls, was an absolute majority for the Partido Popular (People’s Party). The day after the elections, the Banco de Valencia became the first listed entity to be taken over by the Bank of Spain. The continued instability of both capital and debt markets continued over the following weeks, pushing the risk premiums of Spain and Italy (among others) up to maximum levels, and even France’s credit rating was threatened. A further European summit was held on 9 December. This summit had attracted a great deal of attention in view of the failure of previous summits, and the ever more delicate situation of the Eurozone. The results of this summit helped to reduce tension, but the decisions adopted failed to provide the much-needed definitive solution to the crisis. Its main achievement was the reaching of an international agreement between most European Union member states (from which the United Kingdom dissociated itself) which laid down the foundations for strict surveillance of the States’ budgetary policies. This envisages, among other measures, supervision by the European Commission of the annual budgets of countries subject to an excessive deficit procedure, prior to approval by their respective parliaments. The uncertainty with respect to the final content of the relevant treaty and the process for its drafting, approval and ratification has, in general terms, persisted Indeed, the measures adopted by the ECB – which on 8 December cut the interest rate for the second consecutive month, bringing it down to 1%, which was the level it was at prior to the rises of April and July – appear to have been more effective. This interest rate cut, which had been anticipated by the market, was a response to the fear of recession in the Eurozone, in view of the forecasts of reduced European growth in the future. In addition, the ECB announced two three-year liquidity auctions, a broadening of the range of eligible collaterals for bank loans and the cutting of the minimum reserve ratio from 2% to 1%. The first of these two three-year liquidity auctions took place towards the end of December, with the European banking sector receiving 489 billion euros at 1%. 180 The new Spanish government’s cabinet meeting of 30 December implemented a series of urgent measures design to reduce expenditure by approximately €8,900 million and increase revenues by approximately €6,100 million. These measures were taken to try and reduce the public deficit, which at the end of 2011 amounted to approximately 8%, two points above the target figure of 6%. Apart from a range of measures designed to contain spending – such as the freezing of the interprofessional minimum wage (SMI) - , action was taken to increase revenues, such as an additional complementary Personal Income Tax charge of up to 7% for higher income brackets and a complementary tax charge of up to 6% on income from savings. The situation at the close of 2011 was delicate, with forecasts of international growth under threat from the imbalances and uncertainty in developed countries, basically in those of the Eurozone. A situation in which all the Eurozone countries are exposed to an increase in risk premiums also affects their banking systems. The hesitation, lack of cohesion and differences between the governments of the different European nations have made it more difficult to remedy the crisis. The markets are still wondering whether the austerity measures adopted will be sufficient to stem the public deficit and to what extent these measures will affect the weak recovery of countries on the European periphery. The Spanish economy is set to face some major challenges in 2012. After almost two years of positive GDP growth, it looks as though economic activity is grinding to a halt once again, that recovery in the second half of the year is unlikely, and that the labour market will suffer the consequent effects. The rate of recovery will depend to a great extent on the capacity of the external sector and the adoption of measures which stimulate growth and improve the competitiveness of the Spanish economy. The Banco Pastor Group: institutional, organizational and technological development The Board of Directors of Banco Pastor, in its meeting in January 2011, resolved to accept the resignation of the General Financial Director, Ms. Gloria Hernández García, and to appoint, in her place, Mr. Juan Babío Fernández, described by Mr. Jorge Gost, the Managing Director, as “one of the most experienced members of Banco Pastor’s senior management, representing youthfulness, drive, and capacity for work”. Mr. Juan Babío Fernández, who was previously head of the Corporate Development Directorate, is to join the Assets and Liabilities Committee, thus continueing as a member of the Management Comittee. Mr. José Manuel Ramos Sánchez, former Director of Human and Other resources, is to become the new Director of Corporate Development and thus a member of the Management Committee. In July, in order to be able to meet requirements resulting form the Audit and Control Model, the structure of the Audit and Control Directorate was modified in order to increase synergies. The Operational Risk and Operational Control Units have ceased to exist, their functions – which were extended to include those resulting from the Internal Control Model – being assumed by the new Internal Control and Operational Risk Unit. This unit is responsible for defining policies, plans and criteria for action relating to the identification, evaluation, control and monitoring of operational risks; it is responsible for identifying and evaluating the risks relating to each new product/service which is introduced, establishing – through a process of mutual agreement – the appropraite controls through the corresponding rules and procedures; it is responsible for participating in the functional analysis of the computer applications which are used to process economic transactions or have a direct impact on customers, to ensure that these applications include automatic controls which prevent their manipulation; and it is responsible for implementing, maintaining and developing the Internal Control Model, so that levels of Operational Risk tollerance can be set and the general Control situation can be monitored. 181 In September 2011, the Banco Pastor Board of Directors accepted the resignation tendered for personal reasons by Mr. Miguel Sanmartín Losada from his position as Secretary and Member of the Board of Directors. Mr. Sanmartín Losasada has played an active part in the development and transformation of our bank throughout the period of over 25 years for which he has been with it, either as an executive or as member of the Board of Directors, displaying great dedication and loyalty and a sense of total commitment to the entity. Mr. Óscar García Maceiras has been appointed in his place as Secretary and Member of the Board of Directors, and shall combine the functions corresponding to this post with his functions as Secretary General and Director of our bank’s Legal Advisory area. During the same meeting the Board also resolved to appoint Ms. Susana Quintás Veloso, Director of Planning and Management Control, the as Director General of Banco Pastor. She has been with the entity for over 16 years and is also to remain in charge of the Planning and Management Control Directorate. Mr. José Gracia Barba, representing the significant shareholder Financière Tesalia, S.A., was also appointed to the Board. The Banco Pastor Board of Directors, in its meeting held in November 2011, resolved to accept the resignation from the position of General Risks Director of Ms. Ana Peralta Moreno, who over the past three years has performed excellent work and shown a total commitment to the company, striving to increase the integration of global risks management into all areas of the business. In October, the Banco Popular presented a Takeover Bid for 100% of the shares and convertible debentures of Banco Pastor, which shall be exchanged for shares in Banco Popular, thus integrating the two entities. The combination of the two is expected to produce the fifth largest Spanish entity in terms of volume of assets, and is a great opportunity for both parties. The swap operation envisaged is as follows: 1.115 ordinary shares in Banco Popular for each share in Banco Pastor. 30.9 ordinary shares in Banco Popular for each subordinated and necessarily convertible debtenture of Banco Pastor. The operation was publicly announced once the majority shareholders of Banco Pastor (Fundación Barrié with 42.176%, Pontegadea Inversiones S.L. with 5.063%, and Financière Tesalia with 5.041%) had commited themselves irrevocably to acceptance of the swap ratio. The operation was approved by the Spanish National Securities Market Commission on 18 January 2012, the period for acceptance of the swap beginning on 20 January 2012. Research and development a) Technological Systems Plan In 2011, Banco Pastor completed the implementation of a set of initiatives of the Technological Systems Plan 2009-11, the guidelines of which can be summarised in: The technological renewal of the base infrastructures, mainly in relation to mainframe computers and storage systems. The renewal of the equipment and peripherals of the Branch network, as well as the devices which make it possible to achieve an integral platform of "Unified Communications" of voice, data and applications. The update of the network infrastructure of single buildings, as well as the security and monitoring systems of services and applications. 182 The renewal of central infrastructures has been planned since 2009 by means of contracting a five-year package of services from two of the most representative providers in the technology sector. The competitive advantage of these agreements lies in the Bank obtaining significant savings in recurring maintenance expenses, which makes it possible to advance since the start of the agreement the level of technical benefits and capacities of the infrastructure. The actions carried out along this line in 2011 were: Renewal of the range of mainframe computers which have been equipped with greater processing capacity, parrelelisation and redundancy. Virtualisation of servers on said platform and incorporation of application services, corporate mail and ERP business planning systems. Renewal of the range of data storage, obtaining greater capacity and features. Renewal of the Data Warehouse systems, substantially extending the capacity of the platform so as to give support to major projects with intensive information processing (Basel II, New Management Information or Business Intelligence Systems). In branch infrastructure in 2011 a complete renewal was carried out of the set of terminals, around 3500 PCs, once they had reached their useful life-cycle, with the aim of avoiding equipment obsolescence in the future and guaranteeing their maintenance over the next five-year period. In the area of networks and communications, in 2011 work was completed on the integral renewal of the network electronics of the single buildings, as well as the backbone or call mainframe for connectivity of the main and back-up Data Processing Centres. This action was carried out by means of the three year investment, configuring a "MPLS" routing protocol, which strengthens security and promotes multimedia capacity, preparing the infrastructure for its coming evolution towards VoIP and ToIP. With regards to the area of security and monitoring, renewal of the firewall for access to the perimeter network has been completed and new preventive systems for detecting external intrusions have been implemented. b) IT Governance A set of projects were started in may 2010 which are framed within the Improvement Model of the SEI (Software Engineering Institute of the University of Carnegie Mellon), known as CMMI (Capability Maturity Model Integration), which is a model process evaluation and improvement for the development, maintenance and operation of software systems. The main objectives defined for plan are: Defining and implementing the necessary processes in the area of CMMI, which allow us to reach level 3 of CMMI in said period. Having access to advanced operations in IT Project Management as a lever for change so as to reach high levels of maturity in IT governance. Managing the demand for IT products and services based on two pillars: Excellence in budgetary management of demand and the establishment of Service Level Agreements with the requesting units. In 2010 and 2011 the processes of the consolations of Development, Acquisition and Services were defined and piloted and/or deployed in the affected projects and units. In December 2011 a diagnosis was carried out of the level of CMMI maturity with the SCAMPI method (Standard CMMI Appraisal Method for Process Improvement), covering the level III processes of the constellations of development, acquisition services. 183 According to the diagnosis carried out, Banco Pastor has obtained level 3 in three constellations : Development, Acquisition and Services. New products and commercial actions In the first four months of the years an issue of Mandatory Convertible Subordinated Debentures was launched for an amount of €251,810,500(2,518,105 debentures with a nominal value of €100) with a annual interest of 8.25% payable quarterly. In May, as a result of the agreement with the insurance company AXA, a car insurance was launched under the “Autoflexible” campaign, with 3 levels of protection: FlexiBásico, FlexiConfort and FlexiVip. There were also promotions for Business insurance, Health insurance and Life insurance. With regard to funds, as a result of the good management of funds in January 2010, the Bank has continued with a fund renewal and improvement policy throughout the year, leading to: ESAF Rendimiento Fijo Garantizado, FI (renewal of the fund Pastor Garantizado Rentabilidad Segura, FI), launched in January, a conservative guaranteed fixed yield fund with 3.5% AER and for investment at 3 years and 4 months. ESAF Fondodepósito III, aimed at taking out term deposits from diverse financial institutions, it was launched in May with an approximate yield of 3.20% AER. A new pension plan was created in November, in addition to the previously existing pension plans in the bank. Under the name Pastor Protección 1, with a minimum revaluation guarantee of 13% to 30/01/2016, the plan invests mainly in European public debt. The Bank continues with the support policy through the ICO and IGAPE lines for supporting and encouraging business development, which is implemented mainly in: “Inversión Sostenible 2011” line, with the aim of guiding the activity of Freelance Workers and Businesses towards sectors with have long-term growth potential, and which generate employment and are sustainable from an economic, social and environmental point of view. It was created in two formats: leasing and loan. “Liquidez 2011” line, to provide working capital to solvent and viable companies. “Future 2011” line, aimed at support for improving competitiveness of tourism companies. “Plan Avanza2” line, with the aim of encouraging the incorporation of information and communication technologies into small companies. “ICO Terremoto Lorca 2011” line, to facilitate funding for the repair or replacement of installations affected by the earthquake in Lorca (Murcia). “Resolve+ 2011” and “Rebrote 2011” agreements with the IGAPE, in order to enable lines of funding aimed at facilitating access of SMEs to financing so as to adapt and strengthen their financial structure. As in previous years promotional campaigns were initiated in almost every month of the year so as to encourage retail use of debit cards through the refund of the amount of the purchases to prize-winners; campaigns to acquire liabilities, such as "“Es por tu interés” (its in your interest) with an AER of 4.00% and payment of interest in advance, or campaigns to acquire direct deposits of salaries and pensions with gifts such as an iPod, television set etc. This last campaign was improved towards the end of the year through the launch of the “Cuenta Nómina Sin”, which is a substitute of the successful campaign of “Nómina Triplete” without any type of commissions and valid for salaries and pensions, and which also offers gifts depending on the amount directly deposited into the account. 184 Furthermore the marketing of the deposit with remuneration in kind “Depósito a huevo” was very successful. It was launched in April with a kitchen set of the brand Pyrex Elegance as a gift; as well as different term deposits existing in Oficina Directa with their respective remunerations in kind. There are also other deposits with remunerations of 4.00% AER and 4.25% AER at 12 months and 24 months respectively. In November the Back created a new foreign currency deposit at two and three years, which may be contracted in US dollar, Swiss franc and Pound Sterling. In addition, in March, so as to provide accessible communication, a groundbreaking communication system was implemented in the bank so that any deaf person may have access, without the need for an interpreter, to service operations and bank products. Institutional financing The following issues were carried out over 2011: “17th issue of mortgage bonds” in April for €500 million, maturity in April 2012 through the Fixed Income Programme registered in the Spanish Securities Market Commission (CNMV). Two simple debt issues, one in May for €50 million with maturity in November 2013 and another in December, “Third issue of simple guaranteed debentures" for €500 million, with maturity in December 2016. This second issue has the guarantee of the Spanish State and both have been issued through the Fixed Income Programme registered in the Spanish Securities Market Commission (CNMV). Issue of Convertible Debentures in April 2011 for €251.8 million (2,518,105 debentures with a nominal value of €100), with maturity in April 2014 which provide different conversion possibilities: 1) Voluntary conversion at the request of the investor annually, 14/04/2012 and 14/04/2013 and, in addition, if in one quarter the remuneration is not paid (for whatever reason), an extraordinary conversion period will be opened in which the holders of the debentures may opt to convert their debentures into shares. 2) Mandatory or necessary conversion on maturity. The possibility is also established for early mandatory conversion in the event that Banco Pastor is declared in bankruptcy proceedings and in the events of the dissolution or liquidation of the Bank. The convertible debentures are listed on the Electronic Fixed Income Market of the Madrid Stock Market. The maturities and payments of the issues and securitisation funds which have been carried out over 2011 are as follows: Maturity of 4 issues of mortgage bonds, the "Third" and "Fourth" issue of €25 million in March, the "Sixth" issue of €226 million and the "Seventh" issue of €100 million, both in December 2011. Maturity of two issues of multi-contribution mortgage bonds, the first of those “Cédulas TdA 10” for €100 million in March and the second “Cédulas TdA 12” for € 200 million in June 2011. The following securitisation funds have been fully amortised: “GC FTGENCAT II” for €3.8 million and “GC FTPYME PASTOR 2” for €73.7 million, both in January 2011; “TDA Empresas PASTOR 5” for €177.5 million in April 2011 and finnaly “GC FTPYME PASTOR 6” for €255.3 million in September 2011. On 23 November 2011, Pastor Participaciones Preferentes, S.A.U, subsidiary of Banco Pastor, S.A. carried out the early amortisation of €100 million of preferred securities corresponding to the issue entitled “EURO 250,000,000 Fixed/Floating Rate Non-Cumulative Perpetual Guaranteed Preferred Securities”, which was issued in 2005 and identified with ISIN: XS0225590362. Following this third amortisation, the outstanding balance of the issue stands at €50,000,000. 185 Also on this date, Banco Pastor, S.A. carried out an early amortisation of €40 million of the Issue of Special Subordinated Debt, carried out on 11 June 2004, for a nominal amount of up to €300 million and with ISIN: ES0213770011. With this new amortisation, the outstanding balance of the issue stands at €45.9 million. Early amortisation in December of €171.1 million of the “First issue of guaranteed simple debentures” with maturity in March 2012. Following the amortisation, the outstanding balance of the issue stands at €828.9 million. Risk management Note 31 of the attached notes to the financial statements includes an extensive description of Risk Management in the Banco Pastor Group. Evolution of the balance sheet and income statement FY 2011 was marked by solvency increases in all banks, including Banco Pastor. In December, core capital stood at 9.18%, 72 basis points up on December 2010; in four years of crisis, it rose by 399 basis points from 5.9% in the second quarter of 2007. This allows Banco Pastor to fulfil the Bank of Spain requirements imposed on financial institutions. Another key issue in 2011 was liquidity. Banco Pastor still has one of the best liquidity ratios in Spain’s banking system (79.74%), well above the industry average of 66.99% at November 2011. A five-year peak was reached in 2011. Sound performance of customer funds, combined with prudent lending, pushed up the ratio by 787 basis points on December 2010 (71.87%). Concern for the stability of sources of financing has been a priority for Banco Pastor. Since the start of the crisis, Banco Pastor’s liquidity ratio has improved steadily, rising 1,417 basis points since 2007 from 65.57% to 79.74% in December 2011. This has been possible thanks to balanced and controlled growth in the main balance sheet captions. Business unravelled in a highly complicated environment in 2011. Sovereign debt market tensions finally affected the financial sector, access to wholesale financing having become increasingly difficult. Spain’s finance sector is undergoing a deep restructuring that has reduced the number of competitors and caused the State to take a share in others through the FROB, resulting in State control of over 9% of the financial sector. In this context, Banco Pastor has increased its market share of both loans and deposits. Data at 30 November reflect a year-on-year improvement of two basis points in loans and 10 basis points in deposits. Financing remained stagnant cross the sector due to the economic slowdown, a decline in solvent demand and a fall in loan applications. Banks tightened risk policies during the year. At 31 December 2011, in Assets - Loans and receivables on the consolidated balance sheet, the caption Loans and advances to other debtors totalled € 20,932,508 thousand, having decreased by € 719,628 thousand (3.32%), in line with the generalised reduction throughout the sector. The relative significance of this figure in the balance sheet remained steady during 2011 at 69% of total assets, reflecting Banco Pastor’s clear commercial focus. At 31 December 2011, off-balance sheet securitised loans totalled € 1,775,991 thousand (31 December 2010: € 1,998,894 thousand). Considering these amounts and setting aside impairment adjustments, gross loans and advances to other debtors would amount to € 23,426,091 thousand at 31 December 2011, 3.99% down on 2010 (€ 24,400,427 thousand). 186 The highest growth in this caption was achieved in Loans and advances to General Government, from € 530,228 thousand at 31 December 2010 to € 617,354 thousand at 31 December 2011 (16.43%). Loans and advances to other resident sectors (excluding doubtful assets), the most significant item in this caption, amounted to € 18,806,951 thousand at 31 December 2011, which was 5.38% down on 2010 (€ 19,876,132 thousand), in line with the generalised fall throughout the banking system. In Loans and advances to other resident sectors, Secured receivables totalled € 12,137,217 thousand, 5.28% (€ 676,750 thousand) down on 2010 (€ 12,813,967 thousand). Other term receivables fell by € 188,467 thousand from € 4,545,583 thousand at 31 December 2010 to € 4,357,116 thousand (4.15%). Loans and advances to non-residents declined by € 54,659 thousand from € 377,584 thousand at 31 December 2010 to € 322,925 thousand at year-end 2011 (14.48%). The economic slowdown has logically affected credit quality. The balance of doubtful assets relating to all customer credit risk managed at 31 December 2011 reached € 1,807,323 thousand, which is € 263,846 thousand above the same date of the previous year (17.09%); this figure is more than 10% below the sector average at November 2011 (annual increase of 28.1%). Impairment adjustments at 31 December 2011 amounted to € 717,592 thousand, 4.24% down on December 2010. The Group’s non-performing loan ratio stood at 6.12% at year-end 2011 (including debt instruments and contingent risks). The coverage ratio reached 112.55%, including collateral. The second group of assets in terms of relevance, although a long distance from the previous group, are the different types of debt securities: Financial assets held for trading (€5,102 thousand), Other assets at fair value through profit or loss (€ 193,952 thousand), Available-for-sale financial assets (€ 2,499,173 thousand), Loans and receivables (€ 856,750 thousand) and Held-to-maturity investments (€ 2,079,066 thousand). They total € 5,634,043 thousand, representing 18.55% of assets (2010: 17.50%). This figure rose by € 185,798 thousand in 2011 (3.41%). Also in assets, Loans and advances to credit institutions totalled € 319,974 thousand, entailing a fall of € 527,622 thousand (62.25%) on year-end 2010. As regards liabilities, the main group is formed by Financial liabilities at amortised cost, the most representative and relevant balances being in Deposits from other creditors, and Debt certificates including bonds, Deposits from central banks and from credit institutions, Subordinated liabilities and Other financial liabilities. Overall, these items totalled € 28,094,139 thousand, representing a decrease of 2.21% in related terms and accounting for 92.5% of total equity and liabilities, which is slightly above the previous-year figure. As regards Deposits from other creditors or traditional liabilities, at 31 December 2011 the Group managed funds totalling € 16,621,385 thousand, having grown by € 1,101,982 thousand (7.10% year-on-year). This favourable evolution of Deposits from other creditors contrasts with the sector decline at a cumulative year-on-year 3% at November 2011. The most significant items forming these balances are time deposits, totalling € 10,464,181 thousand at year-end 2011, 13.37% or € 1,234,285 thousand up on December 2010. This again reflects the stability of Banco Pastor’s liquidity sources, allowing the liquidity ratio to hit a five-year peak in 2011, as mentioned earlier. At 31 December 2011, Off-balance sheet customer funds totalled € 1,735,309 thousand, 10.50% below the previous year end. In this slowdown context, spreads also declined slightly, causing the net interest income to fall by 9.4% or € 44,029 thousand to € 425,405 thousand; though significant, it is below the 12.7% fall recognised in 2010 as compared with 2009. 187 Within net interest income, the item Interest and similar income rose by € 95,044 thousand (10.1%) to € 1,039,716 thousand, but Interest expense and similar charges increase more, by € 139,073 thousand (29.3%) to € 614,311 thousand. Dividend income totalled € 1,810 thousand, less than half the 2010 figure, relating mainly to Sistemas 4B (2010: € 3,964 thousand received basically from Ibersuizas, R Cable and Reganosa). The Net interest margin, as the sum of net interest income and dividend income, totalled € 427,215 thousand, which was € 46,183 thousand (9.8%) down on the previous period. Also in the income statement, setting aside the net interest margin, net fee and commission income (€ 94,651 thousand) fell by € 32,130 thousand (25.3%). This is explained mainly by fee and commission income, which declined 18.6% due to the fall in commissions for securitisation funds, investment funds and securities underwriting and placement. Fee and commission expense, much less significant, rose by € 2,244 thousand (6.6%). As regards the other figures forming the Gross margin, Gains or losses on financial assets and liabilities (net) decreased by € 20,407 thousand to € 98,605 thousand. In 2010, a gain of € 17,093 thousand was obtained on the sale of 9.91% of R Cable and a gain of € 2,309 thousand on the sale of Reganosa, gains that were not repeated in 2011. The held-for-trading item also declined by € 12,228 thousand to € 31,190 thousand. Within the gross margin, Other operating income/expenses (net) totalled € 20,707 thousand or € 3,387 thousand below the 2010 figure. With respect to the other two groups that make up the gross margin, the item Share of profit or loss of entities accounted for using the equity method (€ 5,615 thousand) was € 2,061 thousand up on 2010 due to the improved performance of associates. Exchange differences (net) amounted to € 2,684 thousand, having decreased by € 2,793 thousand. Once these figures are added to the basic margin, we arrive at a gross margin of € 649,477 thousand, which is 13.7% down on 2010 (€ 102,839 thousand in absolute terms). Administrative expenses remained in line with the previous year, having risen by € 592 thousand (0.2%) following a decrease of € 271 thousand in Personnel expenses to € 233,574 thousand and an increase of € 863 thousand in Other administrative expenses to € 123,217 thousand; in the latter case, all groups of items in general decreased with the exception of the rise in technical report expenditure. It should be noted that Banco Pastor had 575 offices at year-end 2011, 30 less than in the previous year. At 31 December 2011, the Banco Pastor Group had 4,109 professional, 61 below year-end 2010. As a result of this expenditure, the efficiency ratio (quotient of other administrative expenses and the gross margin), excluding from the numerator and denominator expenses recovered, ended the period at 54.21% or 7.67% above the previous year end. Depreciation and amortisation decreased by € 1,177 thousand to € 27,114 thousand. The Gross operating margin, i.e. the gross margin net of administrative expenses and depreciation/amortisation totalled € 265,572 thousand, which is € 102,254 below the 2010 figure, similar to the fall in the gross margin, although the relative decline is more significant (27.8%). At year-end 2011, Net operating profit amounted to € 151,464, entailing a rise of € 53,748 thousand or 55.0%. 188 The significant difference with respect to the performance of the gross operating margin is the result of Financial asset impairment losses (net), which amounted to € 124,957 thousand, less than half the prior-year figure (€ 283,819 thousand). Of this amount, € 117,794 thousand relates to provisions for loans and receivables (€ 165,654 thousand down on the previous year) and € 7,163 thousand to other financial assets (€ 6,792 thousand up on year-end 2010). The € 117,794 thousand provisioned for loans and receivables include € 222,726 thousand in net appropriations to the specific provision (€ 240,971 down on 2010). In 2011, € 84,198 thousand was released to the general provision, entailing a difference of € 90,295 thousand with respect to the € 174,493 thousand released in 2010. Finally, write-off assets were recovered in the amount of € 55,834 thousand (€11,644 thousand below the prior-year figure). Provisioning expense (net) shows a drawable of € 10,849 thousand, which is € 2,860 thousand lower than the prior-year amount. The amount drawable in 2011 consists mainly of € 5,569 thousand released from the specific provision and € 3,904 thousand released from the general provision for contingent risks. Impairment losses on other assets (net) totalled € 18,156 thousand (€ 56,035 thousand below the previous year) as a result of the new regulations imposed in 2010 to adjust upwards the amounts for 2010 and prior years. Losses due to the derecognition of assets not classified as non-current assets held for sale showed a negative figure of € 6,501 thousand at year-end 2011, € 60,350 thousand below the positive figure of € 53,849 thousand posted in 2010. In 2010 this group of items reflected the sale of 100% of Gespastor and the positive difference between the carrying amount and actual amount of 50% of Pastor Vida, which remained in the balance sheet following the sale of the other 50%, the gain having been recognised in 2010 in Profit/(loss) from discontinued operations (net). Gains/(losses) on non-current assets held for sale not classified as discontinued operations were negative by € 65,647 thousand (€1,645 down on the previous period). Finally, Profit/(loss) before tax totalled € 61,160 thousand, which is € 47,788 thousand or 357.4% up n 2010. Income tax (€ 9,032 thousand) was € 21,503 thousand higher than in 2010, when a tax credit was recognised. In 2010, income tax on the adjusted reported profit became a tax credit on the basis of the tax credits generated for the Bank as a result of tax deductions and incentives derived basically from dividends or gains from internal sources, and other credits for the reinvestment of profits from the sale of shares in Gespastor, Pastor Vida and R-Cable, or R&D&i deductions. Profit/(loss) from discontinued operations showed a zero amount in 2011, having fallen by € 36,930 thousand on 2010, when the gain from the sale of 50% of Pastor Vida was recognised, as indicated. Profit/(loss) from discontinued operations combined with income tax resulted in a consolidated profit for the period of € 52,128 thousand, which was € 10,645 thousand on the previous year, or 17% in relative terms. The profit attributed to the Parent entity was € 51,939 thousand (€ 10,123 thousand or 16.3% down on 2010). On the basis of attributed profit and average equity capital of € 1,638,026 thousand, ROE stood at 3.17%, 118 basis points below the 2010 figure. ROA, return on average total assets, stood at 0.17%, three basis points below the previous period. In view of these consolidated results, the parent Banco Pastor shows a profit after tax of € 40,882 thousand, representing a decline of € 4,870 thousand or 10.6% on 2010. 189 Environment The Group’s global operations are governed, among other regulations, by laws on environmental protection and health and safety in the workplace. The Group considers that it substantially fulfils such laws and has procedures in place designed to encourage and guarantee compliance. The Group has implemented appropriate measures in connection with environmental protection and improvement, and minimisation of any environmental impacts, in compliance with prevailing legislation. During 2010 the Group continued with plans for waste treatment, recycling of consumables and energy saving. No provision was deemed necessary for environmental liabilities and charges as there are no contingencies relating to environmental protection and improvement. Treasury shares At 31 December 2011, Banco Pastor recorded no treasury shares. There were no dealings in own shares. At 31 December 2011, Banco Pastor shares held by the consolidated entities totalled 4,916,289 shares, representing 1.80% of the Bank’s capital. During the period, buy and sell transactions involving Banco Pastor shares effected by the consolidated entities (including the Bank) showed a total cash value of € 5,565 thousand and € 337 thousand, respectively (in the latter case, calculated using the purchase price). In terms of the number of shares, 1,820,011 shares were bought and 12,185 were sold, representing 0.66% and 0.004% of capital, respectively. Events after the reporting date In addition to the events explained in Note 1.13 to the accompanying notes to consolidated annual accounts, in connection with the corporate operation and publication of Royal Decree-Law 2/2012 (3 February) on the restructuring of financial sector, there have been no other events having a significant effect on consolidated annual accounts. the the the the Additional information required by Article 116 bis of the Stock Market Law C a p i t a l s t ru c t u re Banco Pastor, S.A.’s share capital stands at € 90,040,735.62 and is represented by 272,850,714 ordinary shares with a par value of € 0.33 each. R e s t ri c t i o n s o n t h e t r a n s f e r o f s h a re s No restrictions are imposed on the transfer of shares in the Articles of Association. S i g n i f i c a n t d i r e c t a n d i n d i r e c t s h a re h o l d i n g s . - FUNDACIÓN PEDRO BARRIÉ DE LA MAZA, 42.176%; 115,078,130 shares - NCG BANCO, S.A., 5.185%; 14,146,607 shares - FINANCIERE TESALIA, S.A., 5.041%; 13,814,467 shares - PONTEGADEA INVERSIONES, S.L., 5.063%; 13,753,947 shares R e s t ri c t i o n s o n vo t i n g r i g h t s There are no restrictions whatsoever on the exercise of voting rights. 190 P a r a -c o r p o ra t e a g re e m e n t s On 10 October 2011, a group of three shareholding owning a total of 52.28% of Banco Pastor’s share capital (Fundación Pedro Barrié de La Maza; Financière Tesalia, S.A. and Pontegadea, S.L.) concluded with Banco Popular Español, S.A. irrevocable “Commitment Agreements for the Submission and Acceptance of a Public Offering for the Acquisition of Shares and Debentures”, relating to the sale of their respective shares and convertible debentures. On 10 November 2011, Banco Popular submitted a Public Offering for the Acquisition of Shares and Debentures targeting all the share capital of Banco Pastor and all the convertible debentures issued; settlement will foreseeably take place during the first quarter of 2012. R e g u l a t i o n s a p p l i c a b l e t o t h e a p p o i n t me n t a n d re m o va l o f me m b e rs o f t h e g o ve r n i n g b o d y a n d t o t h e a m e n d m e n t o f t h e A rt i c l e s o f Association In accordance with the Articles of Association, a person wishing to become a Board director must not be subject to any legal prohibition and must be a Company shareholder (Article 22). Article 23 stipulates that Board directors may be designated only by the General meeting. Board directors will hold office for a six-year period and may be re-elected one or more times for equal periods. Nonetheless, Board directors may be removed at any time by the General Meeting. Article 24 states that if a vacancy arises during the period for which Board directors are appointed, the Board may designate from among the shareholders that fulfil the requirements of Article 22 the persons that must fill the vacancy until the next General Meeting. Amendments to the Articles of Association are submitted to the Ministry of Economy and Finance for authorisation, pursuant to R.D. 1245/1995 (14 July) on credit institutions. Finally, in relation to certain corporate agreements and amendments to the Articles of Association, it should be noted that they are regulated by Article 20, which states that in order for the Annual General Meeting or Extraordinary General Meeting to validly agree on any amendment to the Articles of Association, with the exception of those required in the cases envisaged in section one of Article 20 (issuance of debentures, capital increase or reduction, transformation, merger or spin-off), shareholders present or represented on first call must hold at least sixty percent of subscribed voting capital. On second call, thirty percent of voting capital will suffice. In order to adopt the resolutions envisaged in this section, the favourable vote of three quarters of the share capital present or represented at the Meeting will be required. P o w e rs o f t h e B o a r d d i r e c t o rs , p a rt i c u l a rl y p o w e rs re l a t i n g t o t h e p o s s i b i l i t y o f i s s u i n g o r re p u rc h a s i n g s h a re s The Board of Directors, under a resolution validly adopted by the Annual General Meeting held on 6 April 2011, may, when deemed fit, acquire treasury shares subject to the limits and requirements agreed and, if applicable, set up the relevant special reserves, even charging them to unrestricted reserves, in compliance with Articles 144 and concordant articles of the Spanish Companies Act 2010 (Royal Decree-Law 1/2010, 2 July). 191 Moreover, in the General Meeting of 6 April 2011, a majority of shareholders resolved, rendering invalid, in the unused portion, the authorisation granted by the General Meeting on 27 April 2007, to delegate to the Board of Directors the power to increase share capital, on one or more occasions, on the terms deemed fit and subject to the amount, conditions, deadline and form envisaged in Article 297 of the Spanish Companies Act 2010, by issuing any class of shares permitted by Law, including non-voting shares, with or without a share premium, including any other terms, conditions and characteristics deemed advisable. The General Meeting also empowered the Board of Directors to increase share capital in the amount of the subscriptions effected under Article 311 of the Spanish Companies Act 2010, to amend, where necessary, Articles 5 and 7 of the Articles of Association, and to request the official listing of the shares issued on domestic and foreign stock exchanges. The Board was likewise empowered, including the specific power of substitution, to delegate to the Board Committee, Chairman, Chief Executive Officer or any Board member, and to any of the Bank’s legal representatives, authorisation to execute such public or private documents that may be necessary to implement the resolution adopted, in the broadest sense, including the correction, interpretation and completion of the resolution where necessary to ensure full validity and execution. S i g n i f i c a n t a g re e m e n t s t h a t h a v e b e e n c o n c l u d e d b y t h e C o m p a n y a n d t h a t c o m e i n t o f o rc e , a re a m e n d e d o r a re t e r mi n a t e d i n t h e e v e n t o f a c h a n g e o f c o n t r o l o v e r t h e C o m p a n y d u e t o a t a k e o ve r b i d , a n d r e l a t e d e f f e c t s , e x c e p t w h e r e d i vu l g a t i o n w o u l d c a u s e s e ri o u s h a r m t o t h e C o m p a n y . The Company has directly or indirectly entered into the following significant agreements containing clauses related to changes of control: (i) current shareholder agreement relating to Pastor Vida, S.A.; (ii) agreements with Espirito Santo Gestión, S.A., S.G.I.I.C. relating to the marketing of collective investment institutions; and (iii) agency agreement with Axa on the distribution of non-life insurance policies. A g r e e m e n t s b e t w e e n t h e C o mp a n y a n d i t s B o a rd d i r e c t o rs , m a n a g e m e n t o r e mp l o y e e s s t i p u l a t i n g i n d e mn i t i e s o n re s i g n a t i o n o r u n f a i r d i s mi s s a l , o r w h e n t h e e mp l o ye r - e mp l o ye e re l a t i o n s h i p i s t e r m i n a t e d a s a re s u l t o f a t a k e o ve r b i d . There are three members of the Company’s management with contracts that envisage, on the basis of their responsibilities, the right to receive indemnities in the event of the termination of the employment relationship. 192 ANNUAL CORPORATE GOVERNANCE REPORT LISTED COMPANIES ISSUER’S PARTICULARS YEAR ENDED: 31/12/11 TAX CODE: A-15000128 Company name: BANCO PASTOR, S.A. 193 MODEL ANNUAL CORPORATE GOVERNANCE REPORT FOR LISTED COMPANIES For a better understanding of the model and s ubsequent preparation of the report, please read the instructions provided at the end before filling it out. A - OWNERSHIP STRUCTURE A.1 Complete the following table on the company’s share capital: Date of last modification Share capital (€) Number of shares Number of voting rights — 90.040.735,62 272.850.714 272.850.714 Indicate whether different types of shares exist with different associated rights: NO A.2 List the direct and indirect holders of significant ownership interests in your organisation at year-end, excluding directors: Name or corporate name of the shareholder FUNDACION PEDRO BARRIE DE LA MAZA Number of direct voting rights Number of indirect voting rights (*) % of total voting rights 115.078.130 0 42,176 NCG BANCO, S.A. 14.146.607 0 5,185 PONTEGADEA INVERSIONES, S.L. 13.814.467 0 5,063 FINANCIÉRE TESALIA, S.A. 13.753.947 0 5,041 194 Indicate the most significant movements in the shareholder structure during the year: A.3 Complete the following charts on the members of the Company’s Board of Directors that hold voting rights through company shares: Name or corporate name of the director DON JOSE MARIA ARIAS MOSQUERA Number of direct voting rights % of total voting rights Number of indirect voting rights (*) 401,299 0 0.147 DON JORGE GOSTGIJON 16,891 0 0.006 DON FERNANDO DIAZ FERNANDEZ 35,671 0 0.013 DON GONZALO GIL GARCIA 22,000 0 0.008 DON JOSE ARNAU SIERRA 23,694 0 0.009 117,555 0 0.043 6,000 0 0.002 27,006 0 0.010 8,075 0 0.003 DON JOSE LUIS VAZQUEZ MARINO DON JOSÉ GRACIA BARBA DON MARCIAL CAMPOS CALVO SOTELO DON OSCAR GARCIA MACEIRAS Total % of voting rights held by the Board of Directors 0.241 Complete the following charts on the members of the Company’s Board of Directors that hold rights over company shares: A.4 Indicate, as applicable, any family, commercial, contractual or corporate relationships between the owners of significant holdings, insofar as these are known by the company, unless irrelevant or arising from ordinary trading or exchange activities: A.5 Indicate, as applicable, any commercial, contractual or corporate relationships between owners of significant holdings and the company and/or its group, unless irrelevant or arising from ordinary trading or exchange activities: 195 A.6 Indicate whether any shareholders’ agreements have been notified to the company that affect it as set forth in art. 112 of the Spanish Securities Market Act (Ley del Mercado de Valores ). Provide a brief description and list the shareholders bound by the agreement, as applicable: NO Indicate whether the company is aware of the existence of any concerted actions among its shareholders. Give a brief description as applicable: NO Expressly indicate any amendment to or termination of such agreements or concerted actions during the year: ---- A.7 Indicate whether any individuals or bodies corporate currently exercise or could exercise control over the company in accordance with article 4 of the Spanish Securities Market Act. If so, identify: NO A.8 Complete the following tables on the Company’s treasury shares: At year-end: Number of direct shares Number of indirect shares (*) 0 4,916,289 % of total share capital 1.802 196 (*) through: Name or corporate name of the direct owner of the ownership interest Number of direct shares SOBRINOS DE JOSE PASTOR, S.A. 3,108,463 BANCO PASTOR, S.A. Total 0 3,108,463 Give details of any significant changes during the year, in accordance with Royal Decree 1362/2007: Gains/(losses) on treasury shares transferred during the year (in thousands of euros) 10 A.9 Give details of the applicable conditions and time periods governing any resolutions of the General Shareholders’ Meeting authorising the Board of Directors to acquire and/or transfer treasury shares. At its meeting of 06/04/2011, the General Shareholders’ Meeting adopted the following resolution: The General Meeting agreed by majority, with the favourable vote of 99.99% of the share capital in attendance, to authorise the Board of Directors, with express powers of substitution in favour of the Executive Committee or any of its members, so that, when it deems fit, it may acquire treasury stock either directly or through other companies of the Banco Pastor Group and, where appropriate, set up the required special reserves, which may be charged to unrestricted reserves, in accordance with the terms of article 146 et al. of the Capital Companies Act, rendering the unused portion of the authorisation granted by the General Meeting on 26 March 2010 null and void, within the limits and requirements indicated below: - The acquisition shall be made by deed of sale or any other valid lawful title for extra-judicial acquisition for valuable consideration. - The face value of the purchased shares plus those held by the Bank and its subsidiaries shall not exceed 10% of the share capital of Banco Pastor, S.A. - The acquisitions shall allow the Bank and participated Companies to set up the restricted reserve stipulated by Law, even by charging it to unrestricted reserves. - The acquisition prices must be in line with prevailing stock market prices or those authorised by the Spanish Securities Market Commission (CNMV). 197 - The authorisation is granted for the maximum term prescribed by Law i.e. five years. - It is expressly agreed that some or all of the shares acquired by the Bank or its subsidiaries under this authorisation may be delivered to company employees or administrators who are entitled to received such shares, either directly or as a consequence of exercising stock option rights, as provided for in the last paragraph of article 146.1 a) of the Capital Companies Act. A.10 Indicate, as applicable, any restrictions imposed by Law or the Articles of Association on exercising voting rights, as well as any legal restrictions on the acquisition or transfer of ownership interests in the share capital: Indicate whether there are any legal restrictions on exercising voting rights: NO Maximum percentage of voting rights that may be exercised by a shareholder based on legal restrictions 0 Indicate whether there are any restrictions included in the Articles of Association on exercising voting rights: NO Maximum percentage of voting rights that may be exercised by a shareholder based on restrictions prescribed by the Articles of Association 0 Indicate if there are any legal restrictions on the acquisition or transfer of share capital: YES Description of the legal restrictions on the acquisition or transfer of share capital. Articles 57, 58 and 60 of Law 26/1988 of 29 July on the Discipline and Supervision of Credit Institutions establish the requirement to obtain the Bank of Spain’s approval prior to acquiring 10% of more of a bank’s capital or higher percentages expressly indicated in the law. As an entity whose stock is listed on the Spanish stock exchange, the acquisition of certain significant shares of Banco Pastor, S.A. stock is subject to disclosure and to the procedure established in this regard in Securities Market Act 24/1988 and its implementing legislation. A.11 Indicate whether the General Shareholders’ Meeting has agreed to take neutralisation measures to prevent a public takeover bid by virtue of the provisions of Act 6/2007. NO If applicable, explain the measures adopted and the terms under which these restrictions may be lifted: 198 B – COMPANY MANAGEMENT STRUCTURE B.1 Board of Directors B.1.1 List the maximum and minimum number of directors included in the articles of association: Maximum number of directors 15 Minimum number of directors 5 B.1.2 Complete the following table with Board members’ details: Representative Position held --- -- CHAIRMAN MR JORGE GOST -- Name or corporate name of the director GIJON VC AND Date of first appointment Date of last appointment 28/06/1988 26/03/2010 29/04/2005 26/03/2010 VOTE AT SHAREHOLDERS’ MEETING VOTE AT SHAREHOLDERS’ MEETING CHIEF EXECUTIVE OFFICER -- DIRECTOR 20/12/2005 26/03/2010 MR GONZALO GIL GARCIA -- DIRECTOR 25/09/2008 26/03/2010 MR JOSE ARNAU SIERRA -- DIRECTOR 20/12/2005 26/03/2010 MR JOSE LUIS VAZQUEZ MARIÑO -- DIRECTOR 27/06/2002 26/03/2010 MR JOSÉ GRACIA BARBA -- DIRECTOR 29/09/2011 29/09/2011 MR MARCIAL CAMPOS CALVO SOTELO -- MR FERNANDO DIAZ Election procedure FERNANDEZ VOTE AT SHAREHOLDERS’ MEETING VOTE AT SHAREHOLDERS’ MEETING VOTE AT SHAREHOLDERS’ MEETING VOTE AT SHAREHOLDERS’ MEETING COOPTATION 27/06/2002 26/03/2010 29/09/2011 29/09/2011 DIRECTOR MR OSCAR GARCIA SECRETARY DIRECTOR VOTE AT SHAREHOLDERS’ MEETING VOTE AT SHAREHOLDERS’ MEETING 199 Total number of Directors 9 Indicate whether any members have left the Board of Directors during the year: Name or corporate name of the director Type of director at time of leaving Withdrawal date DON JOAQUIN DEL PINO CALVO-SOTELO PROPRIETARY 21/07/2011 DON MIGUEL SANMARTIN LOSADA PROPRIETARY 29/09/2011 B.1.3 Complete the following tables on the Board members and their respective categories: EXECUTIVE DIRECTORS Name or corporate name of the director MR JOSE MARIA ARIAS MOSQUERA Committee proposing the appointment -- MR JORGE GOST GIJON CHAIRMAN APPOINTMENTS AND REMUNERATION COMMITTEE MR DON OSCAR GARCIA MACEIRAS Post held in the company APPOINTMENTS AND REMUNERATION COMMITTEE VC AND CHIEF EXECUTIVE OFFICER DIRECTOR SECRETARY OF THE GENERAL SECRETARY BOARD Total number of executive directors 3 % of the Board 33.333 EXTERNAL PROPRIETARY DIRECTORS Name or corporate name of the director Committee proposing appointment Name or corporate name of the significant shareholder represented or proposing the appointment MR JOSE ARNAU SIERRA - PONTEGADEA INVERSIONES, S.L. MR JOSÉ GRACIA BARBA - FINANCIÉRE TESALIA, S.A. Total number of proprietary directors % of the Board 2 22.222 200 INDEPENDENT EXTERNAL DIRECTORS Name or corporate name of the director ------Profile BANKING PROFESSIONAL WITH MORE THAN 30 YEARS OF EXPERIENCE IN DIFFERENT POSITIONS . Name or corporate name of the director -----Profile ECONOMIST, BOASTING EXTENSIVE EXPERIENCE WITH THE BANK OF SPAIN SPANNING 1968 TO 2006, DURING WHICH TIME HE SERVED AS DEPUTY GOVERNOR. Name or corporate name of the director -----Profile GRADUATE IN ECONOMICS AND BUSINESS, CHARTERED ACCOUNTANT AND ECONOMIST AND AUDITOR. Name or corporate name of the director ----Profile INDUSTRIAL ENGINEER. GRADUATE OF ICADE BUSINESS SCHOOL AND HOLDING A MASTER’S DEGREE IN BUSINESS ADMINISTRATION FROM THE GRADUATE SCHOOL OF INDUSTRIAL ADMINISTRATION. Total number of independent directors 4 % of the Board 44.444 OTHER EXTERNAL DIRECTORS List the reasons why these cannot be considered as independent or proprietary directors, and detail their relationships with the company, its executives or shareholders. List any changes in the category of each director that have occurred during the year: B.1.4 Explain, when applicable, the reasons why proprietary directors have been appointed upon the request of shareholders who hold less than 5% of the share capital. Provide details of any rejections of formal requests for Board representation from shareh olders whose equity interest is equal to or greater than that of other shareholders who have successfully requested the appointment of proprietary directors. If so, explain why these requests have not been entertained. NO B.1.5 Indicate whether any director has resigned from his/her post before their term of office has expired, whether that director has given the Board his/her reasons and through which channel. If made in writing to the 201 whole Board, list below the reasons given by that director: Yes Name of the director ------Reason for resignation As a result of the sale of the shareholding of CASAGRANDE CARTAGENA, S.L. Name of the director ------Reason for resignation Resignation for personal reasons 202 B.1.6 Indicate what powers, if any, have been delegated to the Chief Executive Officer/s: Name or corporate name of the director MR JORGE GOST GIJON Brief description ----------Name or corporate name of the director MR JOSE MARIA ARIAS MOSQUERA Brief description ALL POWERS, WITH THE EXCEPTION OF NON-DELEGABLE POWERS PURSUANT TO LAW B.1.7 List the Directors, if any, who hold office as directors or executives in other companies belonging to the listed Company’s group: Name or corporate name of the director Business name of Group company DON JORGE GOST GIJON PASTOR MEDIACION. OPERADOR DE BANCA. S.L. CHAIRMAN Office DON JORGE GOSTGIJON PASTOR VIDA. S.A. DE SEGUROS Y REASEGUROS VICE-CHAIRMAN B.1.8 List any company Board members who likewise sit on the Boards of Directors of other non-group companies that are listed on official securities markets in Spain, insofar as these have been disclosed to the Company: B.1.9 Indicate and, where appropriate, explain whether the company has established rules regarding the number of boards on which its directors may sit: YES Explanation of the Rules The company is governed by the terms of Law 31/1968 of 27 July which imposed a series of limitations on the Chairmen, Directors and Officers of private banks. B.1.10 In relation with Recommendation 8 of the Unified Code, indicate the company’s general policies and strategies that are reserved for approval by the Board of Directors in plenary session: Investment and financing policy YES Design of the structure of the corporate group YES Corporate governance policy YES 203 Corporate social responsibility policy YES The strategic or business plan and management targets and annual budgets YES Remuneration and performance appraisal of senior officers YES YES Risk control and management, and periodic monitoring of the internal information and control systems Dividend policy, as well as the policies and limits applying to treasury stock YES B.1.11 Complete the following tables on the aggregate remuneration paid to directors during the year: a) In the reporting company: Concept Amount in thousands of euros 1,629 Fixed remuneration 0 Variable remuneration 515 Per diems Compensation as per the Articles of Association Share options and/or other financial instruments 440 0 0 Other 2,584 Total other Benefits Advances Loans extended Pension plans and funds: contributions Pension plans and funds: obligations assumed Life insurance premiums Guarantees issued by the company in favour of directors Figures in thousands of euros 28 1,001 3,952 28,026 596 0 204 b) For company directors sitting on other governing bodies and/or holding senior management posts within group companies: Concept Figures in thousands of euros Fixed remuneration 0 Variable remuneration 0 Per diems 0 Compensation as per the Articles of Association 0 Share options and/or other financial instruments 0 Other 0 Total 0 Other Benefits Figures in thousands of euros Advances 0 Loans extended 0 Pension plans and funds: contributions 0 Pension plans and funds: obligations assumed 0 Life insurance premiums 0 Guarantees issued by the company in favour of directors 0 c) Total remuneration by type of director: Type of director Executive External proprietary External independent By company By group 1,859 261 464 0 Other external Total 2,584 0 0 0 0 0 205 d) Remuneration as percentage of profit attributable to parent company Total remuneration received by directors (in thousands of euros) 2,584 5.0 Total remuneration received by directors/profit attributable to parent (%) B.1.12 List the members of senior management who are not executive directors and indicate total remuneration paid to them during the year: Name or corporate name Post YOLANDA GARCIA CAGIAO DEPUTY GENERAL MANAGER RAFAEL BOTAS DIAZ DEPUTY GENERAL MANAGER JUAN BABIO FERNANDEZ GENERAL MANAGER SUSANA QUINTAS VELOSO GENERAL MANAGER AMADEU FONT JORBA GENERAL MANAGER Total remuneration received by senior management (in thousands of euros) 925 206 B.1.13 Identify, in aggregate terms, any indemnity or “golden parachute” clauses that exist for members of the senior management (including executive directors) of the company or of its group in the event of dismissal or changes in control. Indicate whether these agreements must be reported to and/or approved by the governing bodies of the company or its group: Number of beneficiaries 2 Board of Directors Body authorising the clauses YES General Shareholders’ Meeting NO NO Is the General Meeting informed of the clauses? B.1.14 Describe the procedures for establishing remuneration for Board members and the relevant provisions in the Articles of Association. Procedures for establishing remuneration of Board members and relevant provisions in the Articles of Association Remuneration of Board Members is established by the Board itself, upon the proposal of the Appointments and Remuneration Committee, within the limits of the Articles of Association and in keeping with the criteria established in the Internal Regulations of the Board of Directors. Indicate whether the Board has reserved for plenary approval the following decisions: At the proposal of the company’s chief executive officer, the appointment and dismissal of senior management and their compensation clauses. Remuneration paid to board members and, in the case of executive directors, additional remuneration for their executive functions and other contractual terms and conditions. YES YES B.1.15 Indicate whether the Board of Directors approves a detailed remuneration policy and specify the points included: YES Amount of the fixed components, with a breakdown, if applicable, of attendance fees for sitting on the Board and its Committees and an estimate of the annual fixed remuneration they give rise to Variable items YES YES 207 Main characteristics of the employee benefit system with an estimate of the amount or equivalent annual YES cost The terms and conditions that must be contained within the contracts for those who exercise senior management functions as chief executive officers YES B.1.16 Indicate whether the Board submits a report on the directors’ remuneration policy to the advisory vote of the General Meeting, as a separate point on the agenda. Explain the points of the report regarding the remuneration policy as approved by the Board for forthcoming years, the most significant departures in those policies with respect to that applied during the year in question and a global summary of how the remuneration policy was applied during the year. Describe the role played by the Remuneration Committee and whether external consultancy services have been procured, including the identity of the external consultants. Yes Issues which the remuneration policy covers GENERAL MEETING OF 06/04/2011: 11.- Delegation to the Board Directors, with the possibility of substitution, of the power to meet the variable remuneration of the Company's Directors and Senior Management by giving shares or share options. The General Meeting agreed by majority, with the favourable vote of 97.87% of the share capital in attendance, to authorise the Board of Directors, with express powers of substitution in favour of the Executive Committee or any of its members, so that it may meet the variable remuneration of the Company's Directors and Senior Management by giving shares or share options, and may to this effect indicate the value of the shares, the number of shares to be given, which shall not under any circumstances exceed 0.3% of the share capital and with the remuneration system being limited to a maximum duration of three years. 208 Role played by the Remuneration Committee Article 30 of the Internal Regulations of the Board states that without prejudice to other functions assigned to it by the Board, the Committee shall have the following functions: 1. Frame and review the criteria for Board membership and candidate selection. 2. Examine and submit to the Board proposals for the appointment, reappointment and removal of directors, as regards proposals which the Board lays before the general meeting of the c ompany and as regards co-opted appointments by the Board itself. 3. Propose to the Board the memberships of Board Committees. 4. Examine and submit to the Board proposed appointments and removals of senior executives. 5. Establish and submit to the Board the policies for directors’ and executive directors’ remuneration and the amount of such remuneration for each year. 6. Appraise and review policies and schemes for remuneration of senior executives and how they are being applied, and ensure such policies and schemes are appropriate and effective. 7. Report on issues that may involve conflicts of interests. 8. Supervise compliance with the rules of Corporate Governance. 9. Inform the Board of Directors with respect to the gender -diversity issues indicated in Recommendation 14 of the Unified Good Governance Code. Have external consultancy firms been used? YES Identity of the external consultants TOWERSWATSON B.1.17 List any Board members who are likewise members of the Boards of Directors, or executives or employees of companies that own significant holdings in the listed company and/or group companies: 209 Name or corporate name of director Post Corporate name of significant shareholder MR JOSE ARNAU SIERRA PONTEGADEA INVERSIONES, S.L. SECRETARY OF THE BOARD OF DIRECTORS MR JOSÉ GRACIA BARBA FINANCIÉRE TESALIA, S.A. SOLE DIRECTOR List any relevant relationships, other than those included under the previous heading, that link members of the Board of Directors with significant shareholders and/or their group companies: Name or corporate name of the associated director ---Name or corporate name of the significant associated shareholder FUNDACION PEDRO BARRIE DE LA MAZA Description of the relationship CHAIRMAN B.1.18 Indicate whether any changes have been made to the Regulations of the Board of Directors during the year: NO B.1.19 Indicate the procedures for appointing, re-electing, appraising and removing board members. List the competent bodies and the processes and criteria to be followed for each procedure. The appointment of Board Members takes places following the prop osal of the Appointments and Remuneration Committee in accordance with the stipulations of the Spanish Corporations Act, either by co -optation and ratification at the first General Meeting held, or directly by the General Meeting upon the proposal of the Board of Directors. In appointing the Directors, their professional and commercial standing and capacity to bring value to the Bank is taken into account. Board members are re-elected following a proposal by the Appointments and Remuneration Committee and are voted on at the General Meeting upon the proposal of the Board of Directors. When re-electing Directors, the company takes into account whether or not they maintain the characteristics by virtue of which they were appointed and the tasks carried out on the Board. Directors are appraised following a proposal from the Appointments and Remuneration Committee. The removal of Board members follows a proposal from the Appointments and Remuneration Committee and is voted upon at the General Meeting upon the proposal of the Board of Directors. 210 With respect to the removal of Directors, the Internal Regulations of the Board of Directors establish the obligation of the Director to tender his/her resignation as soon as the characteristics by virtue of which they were appointed to the post cease to exist, or when circumstances arise that may lead to their being removed from office, such as the sale of shares by the shareholders associated to a Proprietary Director. B.1.20 Indicate the cases in which directors must resign. The Internal Regulations of the Board of Directors stipulate that directors must resign in cases in which they may have a detrimental impact on the proper working of the Board or the Company’s prestige and reputation, and that Directors shall resign from their post when, following a report issued by the Appointments and Remuneration Committee, the Board considers this appropriate for the Company and in general, if they are involved in any case of incompatibility or legal prohibition. Similarly, Proprietary Directors shall resign from office if the shareholder they represent sells all of its shares or reduces them to a level that warrants a reduction in the number of Proprietary Directors. B.1.21 Indicate whether the duties of chief executive officer fall upon the Chairman of the Board of Directors. If so, describe the measures taken to limit the risks of power being concentrated in a single person: YES Measures for reducing risk ARTICLE 4 OF THE BOARD REGULATIONS: FUNCTIONS: In the framework of the powers vested in the Board by the Articles of Association and by the Companies Act, the Board shall perform a general function of oversight, which specifically entails three principal duties: - to guide company policy and decide and review company strategies. - to oversee the various levels of management. - to manage relations with shareholders. The Board shall perform the above duties pursuant to principles of effectiveness, responsibility, transparency and due disclosure to shareholders, to the supervisory bodies of financial markets and to the Bank of Spain, in the company’s best interests, to create value for shares and shareholders. The Board is thus in charge of the running of the company and has the broadest powers of management and administration. The Board is vested in all powers which the articles of association and current laws and regulations do not expressly reserve exclusively to the general meeting of the company, including, without limitation, the powers listed below: a) b) Those powers expressly given to the Board under the articles of association. To exercise the signing powers of the company. c)To implement the resolutions of the general meeting. d) To set the duties, rights, powers, pay, bonuses and terms of appointment, promotion, transfer, severance, retirement, discharge, awards and penalties, etc. of company staff of whatever class; to create and vary as it sees fit the internal rules and regulations governing such staff and their working regime. e) To appoint, remove and dismiss all staff of whatever class, whether permanent or temporary. f) To create, suppress and move branches and sub-branches. g) To set the general terms and conditions of discounts, loans, security deposits and, in general, of all company transactions. h) To decide on the subscription, acquisition, sale, purchase and exchange of government securities and shares and bonds; to open credit lines and accounts, commitments, replacements and reimbursements of funds; to create and cancel mortgages, sureties and bank guarantees of all kinds. 211 Measures for reducing risk i)=To decide on the use of available capital and on the investment of reserve funds. j) To acquire, sell, pledge and encumber in any form personal and real property, rights and shares of any kind, and allocate all such to those purposes it sees fit; to enter into procedures of arbitration and amicable arrangement and reach settlements in all classes of issue relating thereto. k)=To execute all classes of contract and such public and private instruments as may be required in the exercise of the company’s rights. l) To decide on and implement, in general, on such terms as it sees fit, all operations within the objects of the company. m) Provisionally to set the dividend payable per share and interim dividends in respect thereof. n)To make capital calls when it sees fit, and set time frames and terms of payment. o)To exercise full powers of representation of the company in all respects and before authorities, courts, centres, bodies, persons and public or private entities of all classes, degrees and categories. p)To appoint the company’s authorised representatives and grant them powers as it sees fit. q)To decide on the exercise, before the judges and courts of ordinary and special jurisdictions and before the authorities, centres, bodies, divisions and offices of all classes of central, provincial and municipal government, of the company’s rights, actions and defences; to abandon such exercise; to institute all classes of ordinary and extraordinary appeals, including appeals of cassation and review, and to abandon any such appeal; for any such purposes, to grant to solicitors and other persons the powers, mandates and authorities required and with such faculties as may be necessary. r) To prepare and issue public takeover bids and offerings of securities of commercial companies, within the constraints laid down in current laws and regulations. s)On justified grounds, to apply to the court of first instance of the company’s domicile for the dismissal of the auditors appointed by the general meeting or, if applicable, by the registrar of companies, and for appointment of replacement auditors. t) To interpret the Articles of Association. The Company also has a permanent Executive or Delegate Commitment, which in accordance with Article 19 of the Internal Regulations of the Board of Directors: The Executive Committee is a collegiate body to which all or any of the Board’s powers may be delegated, except powers not delegable by law or under the articles of association. The Board of Directors also has the following Committees for the optimum discharge of the duties entrusted to it by the Articles of Association and the Board Regulations. AUDIT AND COMPLIANCE COMMITTEE APPOINTMENTS AND REMUNERATION COMMITTEE There is also a MANAGEMENT COMMITTEE, of a mixed nature, comprising Bank Directors and senior managers. Indicate, and if necessary explain, whether rules have been established that enable any of the independent directors to convene Board Meetings or include new items on the agenda, to coordinate and voice the concerns of external directors and oversee the evaluation by the Board of Directors. YES Explanation of the rules Pursuant to article 11.2 of the Internal Regulations of the Board of Directors, Independent Directors may request the Chairman to include other items on the Agenda in addition to those initially scheduled. B.1.22 Are qualified majorities, other than legal majorities, required for any type of decision? 212 YES Describe how resolutions are adopted by the Board of Directors and specify, at least, the minimum attendance quorum and the type of majority for adopting resolutions: Description of resolution: Description of resolution: ARTICLE 27 OF THE ARTICLES OF ASSOCIATION: In order for a resolution to be validly passed by the Board, there must be three members physically present at the session and one-half plus one of the components must be present or represented. Quorum % 55.55 Type of majority % 55.55 Description of resolution: ARTICLE 16 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS: CONDUCT OF SESSIONS: 1.For the Board to pass resolutions, the meeting must be attended personally by three directors, and one half plus one of Board members must be present in person or by proxy. 2.Resolutions shall be passed by a majority vote. In the event of a tie, the chairman has the casting vote. 3.The chairman shall direct discussions. 4.A director may appoint another director in writing as his proxy. One and the same director may hold more than one proxy. 5.The secretary or, as the case may be, the deputy secretary shall take, draft and write down minutes of the meeting in the relevant book. 6.The secretary shall likewise, with the approval of the chairman or the director replacing him, issue certifications of the minutes and the rest of documents relating to the functioning of the Board. Quorum % 55.55 Type of majority % 55.55 213 Description of resolution: ARTICLE 28 OF THE ARTICLES OF ASSOCIATION: Resolutions must be passed by a majority vote. In the event of a tie, the chairman has the casting vote. The secretary or, as the case may be, the deputy secretary shall take, draft and write down minutes of Board meetings in the relevant book. The secretary shall likewise, with the approval of the chairman or the director replacing him, issue certifications of the minutes of the general meetings and the rest of documents relating to the functioning of the Board. Quorum % 55.55 Type of majority % 55.55 B.1.23 Indicate whether there are any specific requirements, apart from those relating to the directors, to be appointed Chairman. NO B.1.24 Indicate whether the Chairman has the casting vote: YES Subjects for which a casting vote is required Article 28 of the Articles of Association stipulates that resolutions must be adopted by a majority vote and that the chairman has the casting vote in the event of a tie. B.1.25 Indicate whether the Articles of Association or the Board Regulations set any age limit for directors: NO Age limit for Chairman Age limit for Director Age limit for Chief Executive Officer 0 0 0 214 B.1.26 Indicate whether the Articles of Association or the Board Regulations set a limited term of office for independent directors: YES 12 Maximum term of office B.1.27 If there are few or no female directors, explain the reasons and describe the initiatives adopted to remedy this situation. Explanation of the reasons and initiatives Until 27th October 2009, there was a female Director who served as the chief executive of the organisation for almost twenty years and was the first women to occupy the top position in a Spanish bank. Article 9 of the Internal Board Regulations establishes that according to the tradition of Banco Pastor, S.A., the Board of Directors will attempt to ensure, when filling new vacancies, that the selection procedures do not suffer from any implicit biases that hinder the selection of Female Directors and will attempt, directly and especially for the Appointments and Remuneration Committee, to select women who meet the professional profile sought. Indicate in particular whether the Appointments and Remuneration Committee has established procedures to ensure the selection processes are not subject to implicit bias that will make it difficult to select female directors, and make a conscious effort to search for female candidates who have the required profile: YES Indicate the main procedures Senior Bank management, comprising a total of five members, as at 31 December 2010 included two women: Ms. Yolanda García Cagiao, Deputy General Manager; and Ms. Susana Teresa Quintás Veloso, General Manager. B.1.28 Indicate whether there are any formal procedures for granting proxies to vote at Board meetings. If so, give brief details. Article 17.4 of the Internal Regulations of the Board of Directors states that a director may appoint another director in writing as his proxy. The same director may hold more than one proxy. 215 B.1.29 Indicate the number of Board meetings held during the year and how many times the board has met without the Chairman’s attendance: Number of board meetings 10 Number of board meetings without Chairman’s attendance 0 Indicate how many meetings of the various Board Committees were held during the year: Number of Executive committee meetings 4 Number of Audit Committee meetings 6 Number of Appointments and Remuneration Committee meetings 8 Number of Appointments Committee meetings 0 Number of Remuneration Committee meetings 0 B.1.30 Indicate the number of Board meetings held during the year without the attendance of all members. Nonattendance will also include proxies granted without specific instructions. Number of non-attendances by directors during the year % of non-attendances of the total votes cast during the year 2 1.111 B.1.31 Indicate whether the individual and consolidated financial statements submitted for approval by the Board are certified previously: NO Indicate, if applicable, the person(s) who certified the company’s individual and consolidated financial statements for preparation by the Board: B.1.32 Explain the mechanisms, if any, established by the Board of Directors to prevent the individual and consolidated financial statements it prepares from being submitted to the General Meeting with a qualified Audit Report. The Audit and Compliance Committee maintains a direction relationship with the external audit firm and is permanently informed of all issues related to the preparation of the annual accounts submitted, for the purpose of eliminating any issue that could prevent it from being presented without qualifications in the audit firm’s report. 216 B.1.33 Is the Secretary to the Board also a Director? YES B.1.34 Explain the procedures for appointing and removing the Secretary to the Board, indicating whether his/her appointment and removal have been notified by the Appointments Committee and approved by the Board in plenary session. Appointment/removal procedure Article 14 of the Internal Regulations of the Board of Directors establishes that the Secretary to the Board of Directors, who must be a qualified lawyer, shall assist the Chairman in the performance of his duties. The Secretary shall facilitate the proper functioning of the Board and provide counsel to directors. The Secretary shall maintain company documents and, as Secretary to the Board, must reflect in the minutes the procedures for the sessions and the adoption of resolutions. Are appointments announced by the Appointments Committee? YES Are removals announced by the Appointments Committee? YES Does the Board approve appointments in plenary session? YES Does the Board approve removals in plenary session? YES Is the Secretary to the Board entrusted in particular with the function of overseeing good governance recommendations? YES Remarks: Article 14 of the Internal Regulations of the Board of Directors establishes that the Secretary shall assure the formal and substantive legality of the minutes of the Board. B.1.35 Indicate the mechanisms, if any, established by the Company to preserve the independence of the auditors, of financial analysts, of investment banks and of rating agencies. INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS. ARTICLE 26, 7.1: On the matter of contracting Auditors, the Audit and Compliance Committee shall have the following powers: 1. With regard to the Auditors of the Bank and of the Companies of the Group, it is the responsibility of the Audit and Control Committee: - Propose contracting the Auditor. - Receive its work proposals. - Approve contracting of any work different from Auditing per se. - Monitor the relationship with the Auditor and supervise its independence. 217 B.1.36 Indicate whether the Company has changed its external audit firm during the year. If so, identify the new audit firm and the previous firm: NO Outgoing auditor Incoming auditor Explain any disagreements with the outgoing auditor and the reasons for the same: NO B.1.37 Indicate whether the audit firm performs other non-audit work for the Company and/or its Group, and if so, state the amount of fees received for such work and the percentage they represent of the fees billed to the company and/or its group: YES Company Amount of other non-audit work Group Total 230 164 394 44,400 45,050 44,670 (thousands of euros) Amount of other non-audit work as a % of total amount billed by audit firm B.1.38 Indicate whether the audit report on the annual accounts for the previous year is qualified or includes reservations. If applicable, indicate the reasons given by the Chairman of the Audit Committee for explaining the content and scope of those reservations or exceptions. NO B.1.39 Indicate the number of consecutive years during which the current audit firm has been auditing the financial statements of the company and/or its business group. Likewise, indicate how many years the current auditing firm has been auditing the accounts as a percentage of the total number of years over which the annual accounts have been audited: Company Number of consecutive years Number of years audited by current audit firm /Number of years the company accounts Group 3 3 --- 23.1 have been audited (%) 218 B.1.40 List any equity holdings of the members of the company’s Board of Directors in other companies with the same, similar or complementary types of activity to that which constitutes the corporate purpose of the company and/or its group, and which have been reported to the company. Likewise, list the posts or duties they hold in such companies: Name or corporate name of the director MR JOSE MARIA ARIAS MOSQUERA MR JOSE MARIA ARIAS MOSQUERA Name of the company in question BANCO SANTANDER, S.A. BANCO BILBAO VIZCAYA % shareholding Post or duties 0.00 --- 0.00 --- ARGENTARIA, S.A. MR JORGE GOST GIJON MR JORGE GOST GIJON BANCO SANTANDER, S.A. BANCO BILBAO VIZCAYA 0.00 0.00 ----- ARGENTARIA, S.A. MR FERNANDO DIAZ FERNANDEZ BANCO BILBAO VIZCAYA ARGENTARIA, S.A. MR FERNANDO DIAZ FERNANDEZ 0.00 --- 0.00 --- BANCO SANTANDER, S.A. MR JOSE ARNAU SIERRA BANCO SANTANDER, S.A. 0.00 --- MR JOSE ARNAU SIERRA BANCO BILBAO VIZCAYA 0.00 --- ARGENTARIA, S.A. MR JOSE ARNAU SIERRA MR JOSE LUIS VAZQUEZ MARIÑO MR JOSE LUIS VAZQUEZ MARIÑO MR JOSE LUIS VAZQUEZ MARIÑO BANCO GALLEGO, S.A. BANCO BILBAO VIZCAYA ARGENTARIA, S.A. JP MORGAN GOLDMAN SACHS 0.00 0.00 0.00 0.00 MR JOSE LUIS VAZQUEZ MARIÑO SANTANDER FINANCE 0.00 MR JOSE LUIS VAZQUEZ MARIÑO WELLS FARGO 0.00 MR JOSE LUIS VAZQUEZ MARIÑO BANK OF AMERICA 0.00 MR JOSE LUIS VAZQUEZ MARIÑO BANCO SANTANDER, S.A. 0.00 MR JOSE LUIS VAZQUEZ MARIÑO CITIGROUP 0.00 ----- --------------- BANCO POPULAR ESPAÑOL 0.00 --- BANCO SANTANDER, S.A. 0.00 --- 0.00 --- MR JOSÉ GRACIA BARBA MR MARCIAL CAMPOS CALVO SOTELO MR MARCIAL CAMPOS CALVO BANCO BILBAO VIZCAYA SOTELO ARGENTARIA, S.A. 219 B.1.41 Indicate and give details of any procedures through which Directors may receive external advice: YES Details of the procedure INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS. ARTICLE 18 – INFORMATION TO DIRECTORS Directors, further to the information they receive in the course of Board meetings in connection with the business there dealt with, shall at all times be entitled to obtain information on any aspect of the company, to inspect its books, records, documents and other antecedents of company operations and to inspect its premises. So as not to disrupt the normal running of the company, all such information shall be channelled through the chairman or, as applicable, the chief executive officer or the secretary to the board, who shall furnish the information to the director directly, offer him appropriate interlocutors and take such measures as may facilitate the desired procedures of examination and inspection on the premises. Directors may apply to the Board, through the chairman, for any such advice as the director thinks fit in aid of the exercise of their functions. B.1.42 Indicate whether there are procedures for Directors to receive the information they need in sufficient time to prepare for the meetings of the governing bodies: YES Details of the procedure As stipulated in article 18 of the Internal Regulations of the Board of Directors and its Committees, directors shall at all times be entitled to obtain information on any aspect of the company, to inspect its books, records, documents and other antecedents of company operations and to inspect its premises. In addition, article 16 establishes that the call to meeting shall be made by the Secretary or, in their absence, by the Vice Secretary, accompanied by the Agenda, as well as any appropriate information with regard to the matters to be addressed. B.1.43 Indicate and give details of whether the company has established rules obliging directors to inform the board of any circumstance that might harm the organisation's name or reputation, tendering their resignation as the case may be: YES Explain the rules ARTICLE 36 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS AND ITS COMMITTEES - A director shall exercise the diligence of a prudent businessman and legal representative and shall refrain from using the company’s name or relying on his status as a director thereof to enter into transactions on his behalf or on behalf of his spouse, parents, children or siblings or their spouses or companies in which the director, for himself or through a third party, is in any of the situations set forth in article 4 of the Ley del Mercado de Valores (“the Securities Market Act”). B.1.44 Indicate whether any director has notified the company that he/she has been indicted or tried for any of the offences stated in article 124 of the Spanish Companies Act: 220 NO Indicate whether the Board of Directors has examined this matter. If so, provide a justified explanation of the decision taken as to whether or not the director should continue to hold office. NO Decision Explanation B.2 Committees of the Board of Directors B.2.1 Give details of all the committees of the Board of Directors and their members: EXECUTIVE COMMITTEE Name Post Type MR JOSE MARIA ARIAS MOSQUERA CHAIRMAN EXECUTIVE MR GONZALO GIL GARCIA BOARD MEMBER INDEPENDENT MR JORGE GOST GIJON BOARD MEMBER EXECUTIVE MR JOSE LUIS VAZQUEZ MARIÑO BOARD MEMBER INDEPENDENT MR MARCIAL CAMPOS CALVO SOTELO BOARD MEMBER INDEPENDENT MR OSCAR GARCIA MACEIRAS BOARD MEMBERSECRETARY EXECUTIVE AUDIT COMMITTEE Name Post Type MR GONZALO GIL GARCÍA CHAIRMAN INDEPENDENT MR JOSE ARNAU SIERRA BOARD MEMBER PROPRIETARY MR JOSE LUIS VAZQUEZ MARIÑO BOARD MEMBER INDEPENDENT MR OSCAR GARCIA MACEIRAS BOARD MEMBERSECRETARY EXECUTIVE 221 APPOINTMENTS AND REMUNERATION COMMITTEE Name Post Type MR MARCIAL CAMPOS CALVO SOTELO CHAIRMAN INDEPENDENT MR FERNANDO DÍAZ FERNÁNDEZ BOARD MEMBER INDEPENDENT MR JOSE ARNAU SIERRA BOARD MEMBER PROPRIETARY MANAGEMENT COMMITTEE Name Post MR JOSE MARIA ARIAS MOSQUERA CHAIRMAN MR AMADEU FONT JORBA BOARD MEMBER MR JORGE GOST GIJON BOARD MEMBER JOSE MANUEL SAENZ GARCIA BOARD MEMBER MR JUAN BABIO FERNANDEZ BOARD MEMBER Type EXECUTIVE EXECUTIVE B.2.2 Indicate whether the Audit Committee is responsible for the following. Monitoring the preparation and the integrity of the financial information prepared on the company and, where appropriate, the group, checking for compliance with legal provisions, the accurate demarcation of the scope of consolidation and the correct application of accounting principles. YES Reviewing internal control and risk management systems on a regular basis, so main risks are properly identified, managed and disclosed. YES Monitoring the independence and efficacy of the internal audit function; proposing the selection, appointment, reappointment and removal of the head of internal audit; proposing the department’s budget; receiving regular report-backs on its activities; and verifying that senior management are acting on the findings and recommendations of its reports. YES Establishing and supervising a mechanism whereby staff can report, confidentially and, if necessary, anonymously, any irregularities they detect in the course of their duties, in particular financial or accounting irregularities, with potentially serious implications for the firm. Making recommendations to the board for the selection, appointment, reappointment and removal of the external auditor, and the terms and conditions of his engagement. NO YES 222 Receiving regular information from the external auditor on the progress and findings of the audit programme, and checking that senior management are acting on its recommendations. Monitoring the independence of the external auditor. YES YES In the case of groups, the Committee should urge the group auditor to take on the auditing of all component YES companies. B.2.3 Describe the organisational and operational rules and the responsibilities attributed to each of the Board committees. Name of committee ----Brief description APPOINTMENTS AND REMUNERATION COMMITTEE: ARTICLES 28 AND 30 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS: ARTICLE 28 – COMPOSITION The Appointments and Remuneration Committee shall comprise at least three directors. A majority of members shall be external directors. The Committee shall be chaired by an independent director. The secretary to the Appointments and Remuneration Committee shall be the secretary to the Board. Appointments and Remuneration Committee members, their number, and the Committee chairman shall be appointed by the Board on the motion of the chairman of the Board. Committee members shall leave office when they cease to be directors or when so decided by the Board. ARTICLE 30 - FUNCTIONING The Appointments and Remuneration Committee shall meet whenever convened by the Committee chairman or on the motion of the Board, and at least four times a year. One-half of Appointments and Remuneration Committee members, present at a meeting in person or by proxy, are a quorum. The Committee shall pass resolutions by a majority of members present in person or by proxy. A Committee member may appoint another Committee member as his proxy. No Committee member may represent more than one Committee member other than himself. The secretary shall record the resolutions of each meeting in a book of minutes, under his signature and with the approval of the chairman. The Appointments and Remuneration Committee shall, through its chairman, report to the Board on the resolutions it has adopted. The Committee may require the presence at its meetings of directors, Bank executives or employees or any other person, and procure any pertinent external advice. Without prejudice to the duties and powers set out above, the Appointments and Remuneration Committee shall examine any other matter referred to it by the Board in plenary session or by the chairman of the Board. Name of committee ----Brief description EXECUTIVE COMMITTEE: ARTICLES 20 AND 21 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS: ARTICLE 20 – COMPOSITION The Executive Committee shall comprise such directors, of whatever class, as the Board appoints from among its number. The chairman of the Executive Committee shall be the chairman of the Board or, as the case may be, the chairman may be replaced by the vice chair appointed by the chairman or by the chief executive officer. The secretary to the Executive Committee shall be the secretary to the Board. ARTICLE 21 - FUNCTIONING The Executive Committee shall meet at least on a quarterly basis and, at all events, when convened by the Committee chairman. 223 Committee meetings shall be chaired by the Committee chairman, who shall put forward such proposals as he thinks fit and direct discussions. The secretary shall take the minutes of adopted resolutions, under his signature and with the approval of the chairman. One-half of Executive Committee members, present at a meeting in person or by proxy, are a quorum. A Committee member may appoint another Committee member as his proxy. No Committee member may represent more than one Committee member other than himself. Executive Committee resolutions shall be passed by a majority vote. In the event of a tie, the chairman has the casting vote. The chairman shall report to the Board on the discussions and decisions of the Executive Committee. Name of committee ---Brief description MANAGEMENT COMMITTEE: ARTICLES 32 AND 34 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS: ARTICLE 32 – COMPOSITION. It shall comprise executive directors and senior manager in the company. The chairman of the Committee shall be the chairman of the Board, who may delegate to another director. The secretary to the Management Committee shall be appointed by the Board. Management Committee members shall be appointed by the Board on the motion of the chairman. Committee members shall leave office when so decided by the Board. ARTICLE 34 – FUNCTIONING. The Management Committee shall meet monthly and, at all events, when convened by the Committee chairman. One-half of Management Committee members, present at a meeting in person or by proxy, are a quorum. Resolutions must be adopted by a majority vote. In the event of a tie, the chairman has the casting vote. A Committee member may appoint another Committee member as his proxy. No Committee member may represent more than one Committee member other than himself. The secretary shall record the resolutions of each meeting in minutes, under his signature, and form a book of minutes under the custody of the secretary to the Board. The Management Committee chairman shall report Committee resolutions to the Board. The Management Committee may require the presence at its meetings of any senior executive or other employee of the Bank. Name of committee --Brief description AUDIT AND COMPLIANCE COMMITTEE: ARTICLES 23 AND 26 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS: ARTICLE 23 – COMPOSITION The Audit and Compliance Committee shall comprise at least three and no more than five members, a majority of whom shall be non-executive directors. The chairman, who shall be an independent director, shall be appointed from among Committee members. He shall hold office for four years, and may be re-elected one year after his last departure from such office. The secretary to the Audit and Compliance Committee shall be the secretary to the Board. Audit and Compliance Committee members shall be appointed by the Board on the motion of the chairman. Committee members shall leave office when they cease to be directors or when so decided by the Board. ARTICLE 26 - FUNCTIONING The Audit and Compliance Committee shall meet whenever convened by the Committee chairman and at least quarterly. The Committee shall prepare an annual action plan for the year and lay such plan before the Board in plenary session. One-half of Audit and Compliance Committee members, present at a meeting in person or by proxy, are a quorum. The Committee shall pass resolutions by a majority of members present in person or by proxy. A Committee member may appoint another Committee member as his proxy. No Committee member may represent more than one Committee member other than himself. The secretary shall record the proceedings of each meeting in a book of minutes, under his signature and with the approval of the chairman. The Audit and Compliance Committee shall, through its chairman, report to the Board at least twice a year. The Committee may require the presence at its meetings of such company or subsidiary executives or employees, including directors, as the Committee thinks fit. The Committee shall to this end notify general 224 managers so that they may arrange such attendance on an ongoing basis or for specific meetings. The Committee may likewise require the presence at its meetings of the company’s account auditors and of the Bank’s internal audit officers, without prejudice to the internal audit unit’s regular reports to the Committee. For the proper performance of its functions, the Audit and Compliance Committee may procure advice from legal advisors and other independent professionals. On request by the Committee chairman, the secretary to the Board shall engage the services of such legal advisors and professionals, to be rendered directly to the Committee. The Audit and Compliance Committee shall have access to all the information and documents required for the performance of its duties. B.2.4 Indicate any advisory or consulting power s and, where applicable, the powers delegated to each of the committees: Name of committee ---Brief description ARTICLE 28 – LEGAL NATURE The Appointments and Remuneration Committee is the collegiate body of the Board that reports to the Board on appointments and re-elections to, departures from and remuneration of the Board and the Bank’s senior management. ARTICLE 30 - DUTIES Without prejudice to other duties assigned to the Committee by the Board, the Committee shall: Frame and review the criteria for Board membership and candidate selection. Examine and submit to the Board proposals for the appointment, reappointment and removal of directors, as regards proposals the Board lays before the general meeting of the company and as regards co -opted appointments by the Board itself. Propose to the Board the memberships of Board Committees. Examine and submit to the Board proposed appointments and removals of senior executives. Establish and propose to the Board the policies for Directors’ and Exec utive Directors’ remuneration and the amount of such remuneration for each year. Appraise and review policies and schemes for remuneration of senior executives and how they are being applied, and ensure such policies and schemes are appropriate and effecti ve. Report on issues that may involve conflicts of interests. Supervise compliance with the rules of Corporate Governance. Report to the Board of Directors on the matters of Gender Diversity indicated in Recommendation 14 of the Unified Good Governance Code. Name of committee ---Brief description ARTICLE 20 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS: The Executive Committee is a collegiate body to which all or any of the Board’s powers may be delegated, except powers not delegable by law or under the articles of association. The delegation of powers shall include all those powers conferred by the Board. Permanent delegation of Board powers shall be validly passed by a two -thirds majority of directors. Name of committee --Brief description ARTICLES 32 AND 34 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS: ARTICLE 32 – LEGAL NATURE. The Management Committee is a collegiate body of the Board of a mixed nature, created by the Board of Directors under article 30 of the articles of associa tion. The Management 225 Committee submits reports and proposals to the Board on company policy and decides on and implements the operations of the company’s business, following the instructions and guidelines of the Board. ARTICLE 34 – DUTIES. The Committee shall have the following duties: To submit to the Board proposals on the Bank’s business policy and its related strategies, and to exercise these as and when required. To resolve on the granting of loans and authorisation of investments and on other transactions of the company’s business, following the instructions and guidelines of the Board. To create such sub-committees from among its members as it sees fit, with notice to the Board. Any other function entrusted to it by the Board. Name of committee --Brief description ARTICLES 23 AND 25 OF THE INTERNAL REGULATIONS OF THE BOARD OF DIRECTORS: ARTICLE 23 – LEGAL NATURE. The Audit and Compliance Committee is the collegiate body of the Board for the exercise of the powers of disclosure, oversight, monitoring and advice on the company’s accounting, economic and financial affairs and on compliance with the related laws and regulations applicable to Banco Pastor, S.A. ARTICLE 25 - DUTIES The primary function of the Audit and Compliance Committee is to assist the Board of Directors in its duties of oversight by periodically reviewing the preparation of the economic and financial information, its internal controls and the independence of the external auditors. A further function of the Committee is to address, through its chairman, issues within its remit raised by shareholders at the general meeting of the company. B.2.5 Indicate, as appropriate, whether there are any regulations governing the board committees. If so, indicate where they can be consulted, and whether any amendments have been made during the year. Also indicate whether any annual report on the activities of each co mmittee has been prepared voluntarily. Name of committee ----------Brief description The Board committees are regulated in the Articles of Association and the Internal Regulations of the Board of Directors and its Committees, which are available for consultation at the General Secretary’s Office of the Bank, at its registered office and on the bank’s website. During the year, the Board Regulations were modified and adapted to the recommendations and new rules issued by the Spanish Comisión Nacional del Mercado de Valores (CNMV). In October, the Secretary to the Board of Directors reported on the compliance with the Corporate Governance guidelines by the Board itself and its Committees, in accordance with its responsibilities and the regulations governing them. Name of committee --------Brief description The Board committees are regulated in the Articles of Association and the Internal Regulations of the Board of Directors and its Committees, which are available for consultation at the General Secretary’s Office of the Bank, at its registered office and on the bank’s website. During the year, the Board Regulations were modified and adapted to the recommendations and new rules issued by the Spanish Securities Market Commission (CNMV). In October, the Secretary to the Board of Directors Board reported on the compliance with the Corporate Governance guidelines by the Board itself and its Committees, in accordance with its responsibilities and the regulations governing them. Name of committee --- 226 Brief description The Board committees are regulated in the Articles of Association and the Internal Regulations of the Board of Directors and its Committees, which are available for consultation at the General Secretary’s Office of the Bank, at its registered office and on the bank’s website. During the year, the Board Regulations were modified and adapted to the recommendations and new rules issued by the Spanish Comisión Nacional del Mercado de Valores (CNMV). In October, the Secretary to the Board of Directors Board reported on the compliance with the Corporate Governance guidelines by the Board itself and its Committees, in accordance with its responsibilities and the regulations governing them. Name of committee --Brief description The Board committees are regulated in the Articles of Association and the Internal Regulations of the Board of Directors and its Committees, which are available for consultation at the General Secretary’s Office of the Bank, at its registered office and on the bank’s website. During the year, the Board Regulations were modified and adapted to the recommendations and new rules issued by the Spanish Comisión Nacional del Mercado de Valores (CNMV). In October, the Secretary to the Board of Directors Board reported on the compliance with the Corporate Governance guidelines by the Board itself and its Committees, in accordance with its responsibilities and the regulations governing them. B.2.6 Indicate whether the composition of the Executive Committee reflects the participation within the Board of the different types of directors: YES C – RELATED-PARTY TRANSACTIONS C.1 Indicate whether the Board plenary sessions have the right to approve, based on a favourable report from the Audit Committee or any other committee responsible for this task, transactions which the company carries out with directors, significant shareholders or representatives on the Board, or related parties: YES C.2 List any relevant transactions entailing a transfer of assets or liabilities between the company or its group companies and the significant shareholders in the company: 227 C.3 List any relevant transactions entailing a transfer of assets or liabilities between the company or its group companies and the company’s managers or directors: C.4 List any relevant transactions undertaken by the company with other companies in its group that are not eliminated in the process of drawing up the consolidated financial statements and whose object and conditions set them apart from the company’s habitual trading activities: C.5 Identify, where appropriate, any conflicts of interest affecting company Directors pursuant to Article 127.3 of the Spanish Companies Act. NO C.6 List the mechanisms established to detect, determine and resolve any possible conflicts of interest between the company and/or its group, and its Directors, management or significant shareholders. ARTICLE 36 OF THE INTERNAL REGULATIONS GOVERNING THE BOARD OF DIRECTORS AND ITS COMMITTEES STATES THE FOLLOWING: A director shall exercise the diligence of a prudent businessman and of a representative acting in good faith. In particular, a director is under a duty to: Diligently apprise himself of the affairs of the company. Attend Meetings of the Board and of bodies of which he is a member and take part in deliberations such that his judgement contributes to decision-making. Carry out any specific duty entrusted to him by the Board that lies reasonably within the scope of his commitments. 228 Resign where he may have a detrimental impact on the proper working of the Board or on the company's prestige and reputation. Perform the duties imposed by the law and the articles of association in the best interests of the company. Abide by the rules of conduct required under these Rules and Regulations and under the laws and regulations governing credit institutions, the laws and regulations on securities markets, Bank of Spain and CNMV (Spanish securities market regulator) circulars and the Banco Pastor, S.A. Code of Conduct. Not use the company’s name or rely on his status as a director thereof to enter into transactions on his behalf or on behalf of his spouse, ancestors, descendants or siblings or their spouses or companies in which the director, for himself or through a third party, is in any of the situations set forth in article 4 of the Ley del Mercado de Valores (“the Securities Market Act”). Keep in confidence the deliberations of the Board and of the bodies of which he is a member and abstain from disclosing information to which he gains access in the performance of his office. Abstain from holding any office at a competing bank or an entity with interests opposed to the Bank’s. Abstain from taking part in deliberations on matters in which he has a direct interest or an interest through his spouse or children or a company in which he has a significant shareholding or holds senior office. Abstain from using the companies’ means or assets or confidential information for his economic gain. Not conclude for his own benefit or for the benefit of persons connected with him any investment or transaction relating to the company’s assets using information gained through the exercise of his office. Report to the Board any situation in which he has a direct or indirect interest that conflicts with the interests of the company. In the event of any such conflict, he shall abstain from involvement in the transaction to which the conflict relates. Report to the Board his interest in the share capital of any company engaging in the same, a similar or a related kind of activity as the objects of the Bank, and any office or function he performs in such company. And, in general, act pursuant to the duties and constraints that apply to him under the framework of laws and regulations governing credit institutions, the Companies Act, the standards of transparency and corporate governance, and the rules issued by the relevant regulatory bodies. Notify the Board of Directors by means of a letter addressed to all the members, of the reasons for his resignation before ending his term of office. C.7 Is more than one Group company listed in Spain? NO Indicate the listed subsidiaries in Spain: D – RISK CONTROL SYSTEMS D.1 Give a general description of risk policy in the company and/or its group, detailing and evaluating the risks covered by the system, together with evidence that the system is appropriate for the profile of each type of risk. Banco Pastor considers risk management to be one of the cornerstones of its business strategy and is constantly striving to ensure that risk management and control policies are in line with business objectives. The objectives of the corporate map include excellence in cost and risk management, fostering comprehensive risk management and placing a premium on diversification. The guiding principles of the Group’s risk management policy are: Active participation and supervision by the Company's governing bodies: the Board of Directors and Management Committee play an active part in the approval of general business strategies and the definition of risk assumption and 229 management policies, taking care to ensure that appropriate risk policies, controls and monitoring systems are in place and that lines of authority are clearly defined. General culture of internal control: a culture of risk management that is promoted by the Board of Directors itself and communicated to all levels of the organization must be manifest within the Group. Objectives must be clearly defined to prevent inappropriate risks or positions being taken due to a lack of adequate organisation, procedures or control systems. Selection of appropriate risk measurement methodologies: the Group must implement appropriate risk measurement approaches to ensure proper assessment of the various risk factors to which it is exposed. Assessment, analysis and monitoring of the risks assumed: risks must be identified, quantified, controlled and monitored on an ongoing basis, so that the risk/return trade-off for company transactions can be accurately defined. The most significant risks associated with the Group's activities can be grouped into the following categories: Credit risk Counterparty risk Market risk Structural risk (interest rate, liquidity, exchange rate) Operational risk Compliance and reputation risk The distribution of the main risks to which the Banco Pastor Group is exposed in 2011 and 2010, measured in terms of capital requirements as established in Bank of Spain Circular 3/2008, is as follows: Credit and counterparty risk: 92.9% (92.7% in 2010) Operational risk: 6.6% (7.1% in 2010) Market risk: 0.5% (0.2 % in 2010) In keeping with a retail banking business model with a strong customer service orientation, the Group’s greatest risk exposure is credit risk. CREDIT RISK Functions of the Risk Unit The responsibilities for managing Banco Pastor’s credit risk lies with the Corporate Risk Management Department, whose primary functions in this regard include:. To supervise and oversee management of the credit risk assumed by the Bank and companies of the financial group from a unified, global perspective, thereby ensuring that growth plans are addressed within a sustainable and stable framework, as efficiently as possible. . To propose lines of action for the definition of credit risk policy and assignment of credit risk limits. . To manage and oversee credit risk policy. . To ensure that investments are made in an efficient manner and consistently generate value over time, thereby guaranteeing the Group’s solvency. Organisational Structure Risk Management Objectives Credit risk management plays a critical role in the current economic context. Because of this, Banco Pastor has reinforced this function by establishing a series of strategic priorities for achieving excellence in this area: . Incorporating the risk dimension into commercial policies and the creation of new products. . Providing the commercial network and regional offices with risk orientation and technical skills. . Advancing towards the achievement of IRB models for all of the Bank’s credit portfolios (creation of PD and LGD models) . Including risk metrics as basic management pillars (RAROC, IRB models, etc.). . Optimising the management of customers at risk of defaulting and in default situations. . Increasing our ability to anticipate customers with a high likelihood of defaulting. Risk Management Structure To perform its functions and achieve its objectives as effectively and efficiently as possible, Banco Pastor has redefined the structure of the Credit Risk area. Now reporting directly to the Chairman and with frequent exposure to the Board of Directors, Risk Management is broken down into five units with clearly differentiated yet complementary functions: - Concession - Risk Control - Risk Policies and Operations - Risk Models - Validation 230 Risk Assumption Department The Risk Concession Unit transcends the traditional vision of the department as one that is limited to analysing and sanctioning operations. Its functions include actively participating in overseeing the performance of the investment portfolio. . Analysing, evaluating and sanctioning risk operations that exceed the delegated authority of the network. . Analysing customers included in the portfolio who have been identified based on prevention policies and tools. Also defines, along with the Prevention Unit, the proposed strategy to be followed in each case. . Advising the Business Units on all aspects relative to risk analysis and evaluation. . Participating in the definition of the Bank’s credit risk policies (functions, target credit profiles of customers, etc.). Risk Control Unit This Unit is responsible for managing the portfolio of irregular credit accounts that appear on the Bank’s balance sheet. Hence, it refers not only to the exposure to accounts that have already defaulted but also accounts that are currently in good standing but with a high likelihood of becoming impaired in the future. Early on in the economic crisis, Banco Pastor redesigned this function with a view to dealing with the current challenges as effectively as possible. At this time, all of the proposed changes have been implemented and are fully operational. - Prevention - Delinquency Management - Reorganisations - Financial Solutions Centre Prevention Unit The basic objective of the Prevention Unit is to provide the Bank with mechanisms for detecting signs of a change in creditworthiness compared to that which existed when the operation was approved in order to take the pertinent actions. One of the most significant changes made to the Risk Control Department consisted of redesigning this unit and improving the tools available to the Department to perform its functions. Banco Pastor has created systematic procedures and econometric tools for identifying customers whose creditworthiness is at risk of deteriorating and detailed protocols for assigning the strategies to be carried out with each type of customer depending on the situation. Another fundamental change in this regard was the inclusion of all management bodies in the prevention effort: from the network of branch offices to Central Services. Principal functions: . Proposing and implementing risk monitoring policy for the Bank and financial group as a whole. . Ongoing analysis of the Bank’s risk portfolio, identifying the customers to be reviewed, supported by “ad hoc” tools for anticipating delinquency. . Exhaustively monitoring operations in the real estate sector. . Defining, along with Credit Risk Concession, the strategy to be following with the customers analysed in the prevention process and ensuring the correct and complete implementation of the strategy. In 2011 over 3650 million of credit investments were reviewed and rated, setting up appropriate repositioning strategies as necessary, thus reducing the number of accounts entering delinquency and mitigating the losses if default is inevitable. The Prevention Unit also supervises the risk management performed by branch offices, evaluating such things as the rigor of the proposals made, the risk criteria applied or the quality of the customer information provided. In this regard, the Prevention Unit completed the review of all the branch offices in 2011, and many of these branches have been subject to second or even third reviews. Within this context, the Prevention Unit has analysed a risk figure greater than 3,970 million euros. Delinquency Management Unit The delinquency management process commences when the customer first shows signs of falling behind and ends with the closure of the process. Fundamental changes in this unit included: . Implementation of a specific tool for allocating management of the delinquent files to different teams according to objective criteria. . Progress in multi-supplier management for outsourcing debt management in order to optimise results. The main functions of the Delinquency Management Unit are: . Managing the recovery policy of the Bank and Financial Group. . Coordinating the recovery work carried out by the different agents involved (branch network, Regional Divisions and external suppliers). . Directly managing customers within the assigned parameters. . Defining the guidelines for handling the different levels of management involved in the process. . Analysing the delinquency management efforts of the Bank as a whole. 231 Reorganisation Unit The Reorganisation Unit specialises in loan management for the reorganisation or refinancing of customer debt involving various financial institutions. This unit acts as the liaison between the customers and the rest of the financial institutions involved in the syndicated loans or the reorganisation process. Financial Solutions Centre With the aim of achieving the highest levels of efficiency, the Bank has centralised the task of reorganising private customer debt in a special unit. This unit’s functions include: . Negotiating with private customers and independent contractors who are solvent and have shown a demonstrated commitment to pay by managing the reorganisation or refinancing management process. . Direct relations with the customers in this situation. Risk Policy and Operations Unit This Unit was created as part of the reorganisation of the Risk Management area to support all of the units making up the Risk Management area. Its principal functions include: . Defining and implementing the Bank’s credit policies in collaboration with the units involved (Risk Concession, Delinquency Management, Prevention). . As a tool for defining policies, the Unit manages both the statistical analysis tools and credit regulations. . Acting as a nexus with the Commercial Department and collaborating on the incorporation of the risk dimension into the commercial function (e.g., product definition). . Implementing RAROC-focused risk management at all levels (branch office network, regional offices and central services). . Continuously monitoring and improving the risk management function: organisation, processes and tools. Risk Model Unit The Risk Model Unit is responsible for developing the statistically-based quantitative tools which support risk management processes. This unit is leading the Bank’s progress towards the achievement of and IRB models. The specific functions of the unit include: . Developing and monitoring the internal scoring models used to approve operations, establish limits, anticipate defaults and monitor the credit risk of the Bank’s most important portfolios. This unit is also responsible for estimating regulatory parameters and calculating IRB capital. . Maintaining and improving the scoring and rating systems used to approve operations and prevention systems. . Defining the risk-adjusted profitability metrics taking the parameters defined above as input and subsequently implementing them in risk management processes. . Defining an economic capital model and conducting stress tests to identify the Bank’s principal risks under certain adverse scenarios. . Gathering and managing necessary risk-related information, with the balanced scorecard being one of management’s essential tools. Internal Validation Unit. The Internal Validation unit was created during the reorganisation of the Risk Management area as a unit that is completely independent from the one responsible for creating the models to ensure the maximum effectiveness of the models’ performance. More specifically, the functions of this Unit include: . Continuously monitoring models. . Identifying the relevant use of internal regulatory and management models. . Determining the usefulness and effectiveness of those models for their intended purpose, verifying that they meet the minimum requirements established for the use of advanced models. . Evaluating whether the risk procedures, including the methodologies, are in line with the bank’s strategy and risk profile. Delegation of powers Banco Pastor has a system for delegating the authority to sanction credit risk operations based on objective criteria so as to ensure that the risk assumed by the Bank is controlled by qualified professionals: Risk Committee Regional Risk Committee (Regional Management) Local Risk Committee (Network). All of the bodies with delegated powers for approving credit risk must take their decisions collegiately, from the network of branch offices to regional management offices. Only the people responsible for approving risk operations at the Central 232 Services level have limited powers for approving operations proposed by the Regional Offices and duly analysed. Risk Committee By delegation of the Board of Directors, the Risk Committee is the most senior body authorised to make credit risk decisions. Accordingly, the Risk Committee is responsible for: . Establishing risk policies, assessing their performance and continued adequacy and determining the corrective measures deemed most appropriate in each case. . Authorising proposals that fall outside the powers of other decision-making bodies. The Committee meets every week and has 6 members who are as follows: Bank Chairman CEO Director of Sales Director of Risks Director of Risk and Credit Concessions and Director of Risk Management Development of the Master Plan for Adaptation to Basel II In 2005, in collaboration with an external consultant, the Bank drew up a document entitled “Diagnosis of risk management processes and master plan for adaptation to Basel II”. The document established the tasks pending to bring the Bank’s systems in line with the new risk management models and identified two priority objectives: To continue to improve risk management at the Bank. To calculate use of regulatory capital via application of the most sophisticated Basel II models. In 2006, the Bank began to execute the first group of tasks identified in the Master Plan. Later, the Bank began to execute the other tasks pending under the Master Plan. In 2011, significant progress was made towards the stated objectives and many of the initiatives are expected to be implemented in 2012. 1. Systematic monitoring of internal credit risk models. Processes are being defined to ensure that the models work properly and that they can be acted upon if necessary. In the pursuit of this objective, the bank has identified areas for improvement in the models used to evaluate the Bank’s corporate and individual customer portfolios. The models have been adjusted and new models for the individual customer portfolio were implemented in 2011 and are expected to be implemented for the corporate portfolio in early 2012. 2. Estimating risk parameters In 2011, in the context of the Basel project, work has been carried out in parallel relating to the following issues: . Re-estimating the IRB parameters with more recent information. . Review of methodologies so as to adjust them to the new economic environment. . Upgrade of automated systems for allocating parameters and calculating capital. . Progressive integration of the IRB parameters in daily credit risk management. 3. Risk reporting model (credit risk and integration of reporting on all other types of risks) As one of the cornerstones in the process of optimising Banco Pastor’s risk management, we are making progress in the creation of a risk management balanced scorecard. This balanced scorecard is structured in such a way that it makes the relevant risk management information available to the people who need it, providing access to aggregate and highly detailed information. 4. Risk-adjusted return on capital (RAROC / Pricing) In 2011, work was carried out on developing the technical means for automatically calculating the RAROC of transactions. This development is expected to be completed in the first four months of 2012. From then RAROC and pricing policies will be gradually incorporated in granting and monitoring credit risk, as well as in setting incentives. 5. Internal Validation Function As mentioned in the summary of the organisational risk structure of Banco Pastor, the Internal Validation Unit was created as an entity that is completely independent from the units responsible for developing and using the models. The basic function of this Unit is to issue a technical and critical opinion on the appropriateness of the internal models from a regulatory and management point of view and to identify the relevant uses and to reach conclusions on their usefulness and effectiveness. COUNTERPARTY RISK The credit risk associated with operating in financial markets is the risk of the counterparty being unable and/or unwilling to fulfil its contractual obligations, i.e., the possibility of incurring losses due to the counterparty's breach of its contractual 233 responsibilities. Because of its operations in capital and financial markets, Banco Pastor is exposed to the following risks: . Counterparty Risk: this is defined as the possibility of incurring an economic loss as a consequence of the counterparty’s breach of its contractual obligations in a financial transaction due to the impairment of the counterparty’s solvency or that of the counterparty’s home country. Counterparty risk arises during the period of time between the beginning and end of the transaction and is measured as the cost of replacing the position plus the estimated additional losses that may be incurred as a consequence of fluctuations in market prices. . Delivery Risk: the risk to which the Bank is exposed on the settlement date of an operation that exists in all transactions involving a foreign currency exchange due to the possibility of the counterparty failing to pay after the Bank has issued payment orders to cover its commitments with that counterparty. Delivery risk exists in those products and markets where the principle of payment on delivery does not exist. In other words, this type of risk is assumed in transactions involving the exchange of assets (cash flows in both directions or securities exchanges for cash) on the same value date. This type of risk does not exist in transactions that are settled by differences. . Issuer Risk: The risk of an asset potentially losing value as a consequence of a decline in the creditworthiness of the counterparty or even the market’s perception of creditworthiness. . Settlement Risk: The risk of economic losses related to the making and receiving of payments with a counterparty in the same currency. Organisation of the Counterparty Risk Management function at Banco Pastor. Authorisation of limits Effective counterparty risk management in an increasingly dynamic and complex environment is crucial to the Bank's successful operations in financial markets. With the emphasis placed on the principle of prudence, the Bank has defined an internal organisation system that pursues the right measure of risk diversification, an essential characteristic of the banking business which is in line with the profitability, solvency, efficiency and liquidity objectives defined at any given time by the Bank’s Senior Management. The Board of Directors is responsible for approving annual counterparty limits, as proposed by the Executive Committee , which means the Bank is only permitted to deal on the financial markets with counterparties that have an authorised limit in place. Prior to their submission to the Board, the Executive Committee approves the counterparty limit proposals and makes any amendments it considers appropriate. Any new counterparty limits established in the course of the year must also be approved by the Executive Committee. The unit responsible for measuring, controlling and managing counterparty risk for the Group is the Market Risk and Operations Unit [UORM]. Credit limit proposal policy For the assignment of limits, the Market Risk and Operations Unit conducts a preliminary analysis of each economic group and its member entities that operate in the markets in question. The analysis focuses on a review of the publications of the principal rating agencies (Moody's, Standard Poor's and Fitch) and regulatory bodies (ECB, Bank of Spain, CNMV) and is completed with a study of each group’s economic-financial information, focusing on an analysis of solvency ratios, profits and structures, core capital, etc. The latest news reports on the financial entities are also taken into account. In addition to the above, Banco Pastor has an expert internal rating model for financial institutions that allows it to measure the creditworthiness of its counterparties, anticipating changes in creditworthiness and adjusting the established credit limits accordingly. With this internal model it is possible to combine quantitative aspects based on the specialised financial information available on financial institutions with the opinions of the bank’s financial analyses to determine an internal score. This score, considered together with external ratings, allows the Bank to actively monitor counterparty risk by economic group and entity. These limits can be adjusted according to the level of mutual application of the results of the internal rating model and/or specific market circumstances. This aspect was essential over 2011 due to the high volatility of the markets and the repeated rating downgrades of our main counterparties by the rating agencies. Measuring counterparty risk 234 Counterparty risk with financial institutions. The methodology used by the Bank to calculate counterparty risk is based on the market value of outstanding positions held by each counterparty with the Bank i.e. factoring in current exposure or market value (mark to market)of all the transactions with each counterparty, plus an add-on to reflect potential future exposure until the transaction matures. The Market Risks and Operations Unit calculates the market value of each operation and based on the results of the calculation applies the necessary market data (interest rate, volatility, price curves, etc.) used to calculate EAD (´Exposure at Default´). For very complex positions that cannot be measured automatically by the Bank's applications, alternative methods are used to calculate market value, which are then incorporated into the Bank’s management tool. 2. Issuer Risk. The current crisis has brought to light the need to control the risk associated with a decline in the credit ratings of fixed income security issuers because when this occurs the economic consequences for financial entities are particularly relevant. In this regard, the Bank controls the exposure of all portfolios (trading, available-for-sale, credit investment and held-to-maturity) to this risk on a daily basis. Mitigating counterparty risk To mitigate its exposure to counterparty risk, Banco Pastor maintains a solid base of guarantee agreements (CSA-Credit Support Annex; Annex III CMOF - Financial Operations Framework Agreement; GMRA - Global Master Repurchase Agreement) which are negotiated with the counterparties and which, by providing daily guarantees, significantly reduces the risk. This counterparty risk mitigation instrument was essential over the year to maintain the levels of this type of risk within an appropriate range. Monitoring and controlling credit lines Counterparty limits are controlled via an integrated, real-time system, which means the Bank is aware of the credit limit (authorised, consumed and available) for each counterparty at all times. Available credit limits must be verified before any transactions can be concluded and immediate entered in the system so that the available credit limit is kept up to date for use by operators. The daily monitoring and control of authorised limits is performed by the Market Risks and Operations Unit (part of the General Controller’s Department) which, in application of the principle of separation of powers, is totally independent from the business unit, specifically the Treasury area, which falls within the Finance Division. Dissemination of risk levels. The Market Risks and Operations Unit submits daily reports to Management on the counterparty risks assumed and the available credit lines on both an individual and aggregate basis. MARKET RISK Market risk is the risk associated with activities carried out on the markets by the Bank's Treasury Division and is defined as the risk of loss to which the Bank is exposed due to positions taken in products that are sensitive to price fluctuations. When estimating the value of such financial assets, we must factor in the evolution or performance of certain risk factors that affect each market (interest rates, exchange rates, equities, etc). Organisation of the market risk function in Banco Pastor Limit authorization The authorised limits are reviewed and, where necessary, updated on a yearly basis. The Board of Directors following a proposal by the is responsible for approving the annual market risk limits proposed by the Management Committee. Prior to their submission to the Board for approval, the Management Committee approves the market limits proposed for each of the different operating units and makes any amendments to the proposals it considers appropriate. Market risk measurement systems and procedures Because it operates in the financial markets, the Group’s Treasury Department is exposed to the market risk associated with unfavourable fluctuations in the following risk factors: a) interest rates; b) exchange rates; c) share and / or commodity prices; and d) volatility curves, correlations, etc. The limits placed on market risk serve as a frame of reference for the Bank’s operations on financial markets so that each transaction carried out by Treasury, which is part of the Corporate Finance Department, must necessarily be formalised within this framework. The Bank's structure for limiting market risk fulfils the following objectives: . Establishes the market risk exposure level of each portfolio in keeping with the tolerance levels defined by the Board of Directors and the Executive Committee. . Establishes risk limits that guarantee enough flexibility so as not to restrain the assumption of new risk by the different business areas. 235 . Guarantees that the risk limit structure is consistent with the approved objectives for each business area, level of experience, past performance and the situation of the financial markets. The unit responsible for measuring, controlling and monitoring Banco Pastor's market risk is the Market Risk and Operations Unit [UORM]. (CONTINUES IN SECTION G.1.) D.2 Indicate whether the company and/or group has been exposed to different types of risk (operational, technological, financial, legal, reputational, fiscal...) during the year. NO If so, indicate the circumstances and whether the established control systems worked adequately. D.3 Indicate whether there is a committee or other governing body in charge of establishing and supervising these control systems. YES If so, explain its duties. Name of the committee or body AUDIT AND COMPLIANCE COMMITTEE Description of duties Its primary function is to assist the Board of Directors in its duties of oversight by periodically reviewing the preparation of the economic and financial information, its internal controls and the independence of the external auditors. Name of the committee or body THE ASSET-LIABILITY COMMITTEE Description of duties The most senior decision-making body to which the Board of Directors entrusts powers regarding structural balance sheet risks. Accordingly, the ALCO’s main functions are: To identify exposure of the Bank’s balance sheet to interest rate and liquidity risk. To supervise foreign exchange risks to which the Bank’s balance sheet is exposed. To assess and supervise these risks regularly with a view to guaranteeing compliance with the applicable limits in each case. Action proposals for optimising the aggregate management of the Bank’s Balance Sheet, using profitability criteria weighted by risk. Execution of the policies formulated by the different bodies of the Bank in relation to assets and liabilities management. Name of the committee or body MANAGEMENT COMMITTEE Description of duties Plays an active role in approving the business strategies and concerns itself with defining risk assumption policies, ensuring the existence of the appropriate monitoring policies, controls and systems. Name of the committee or body 236 OPERATIONAL RISK COMMITTEE Description of duties Its primary function is to encourage the implementation of operational risk policies throughout the company and to evaluate the critical risks to which the Group is exposed in order to adopt the measures that will mitigate those risks. Name of the committee or body RISK COMMITTEE Description of duties By delegation of the Board of Directors, the Risk Committee is the most senior body authorised to make credit risk decisions. Accordingly, the Risk Committee is responsible for: . Establishing strategic risk policies, assessing their performance and continued adequacy and determining the corrective measures deemed most appropriate in each case. . Authorising proposals that fall outside the powers of other decision-making bodies. Name of the committee or body BOARD OF DIRECTORS Description of duties Plays an active role in approving the business strategies and concerns itself with defining risk assumption policies, ensuring the existence of the appropriate monitoring policies, controls and systems. D.4 Identify and describe the processes for compliance with the regulations applicable to the company and/or its group. The following bodies are responsible for checking that the various regulations affecting the Group are complied with: Audit and Compliance Committee: is the body charged with overseeing compliance with the legal requirements, and supervising compliance with the Group’s Code of Conduct in the securities markets and also with the procedures for the prevention of money laundering. General Secretary’s Office: is the body responsible for all legal matters arising from the Group’s business and ensuring compliance with the Code of Conduct for regulating activity in the securities markets. General Controller’s Department: is the unit responsible for ensuring the reliability and technical rigor of the Bank’s and Group’s financial information, as well as the strict application of the accounting, tax and banking regulations. Control: this unit, within Audit and Control Department, is responsible for establishing controls to ensure that transactions are performed in accordance with set policies and procedures. Internal Audit: is an independent unit which is not involved in the conduct of the Group’s business and whose brief is to check that the branch network, central services and Group companies perform their specific tasks in compliance with set policies and procedures. E – GENERAL MEETING E.1 Indicate the quorum required for constitution of the General Meeting established in the Company's Articles of Association. Describe how it differs from the system of minimum quorums established in the Spanish Companies Act (LSA for its initials in Spanish). YES Quorum % other than that Quorum % other than that established in art. 102 LSA for general cases established in art. 103 LSA for the special cases described in art. 103 237 Quorum % other than that Quorum % other than that established in art. 102 LSA for general cases established in art. 103 LSA for the special cases described in art. 103 Quorum required at first call 0 0 Quorum required at second call 0 33.330 Description of the differences ARTICLE 20 OF THE ARTICLES OF ASSOCIATION - In order for General or Extraordinary Meetings to validly resolve on debenture issues, capital increases or reductions, changes in the legal form, or the merger or spin-off, of the Company, on first call the Meeting shall be attended by shareholders, in person or by proxy, holding at least fifty percent of the subscribed voting share capital. At second call, representation/presence of twenty-five percent of said capital shall suffice. Where the Meeting is attended by shareholders representing less than fifty percent of the subscribed voting share capital, the resolutions referred to in the previous paragraph may only be adopted validly with the affirmative vote of two-thirds of the share capital attending the Meeting in person or by proxy. In order for General or Extraordinary Meetings to validly resolve on amendments to the Articles of Association, with the exception of that required by the cases envisaged in Sub article 1 of this Article, on first call they shall be attended by shareholders, in person or by proxy, who hold at least sixty percent of the subscribed voting share capital. At second call, representation/presence of thirty percent of such share capital shall suffice. To adopt the resolutions envisaged in this paragraph the affirmative vote of three quarters of the share capital attending in person or by proxy shall be required. E.2 Indicate and, as applicable, describe any differences between the company’s system of adopting corporate resolutions and the framework set forth in the Spanish Companies Act (LSA). NO Describe how they differ from the rules established under the LSA. E.3 List all shareholders’ rights regarding the General Meetings other than those established under the Spanish LSA. There are no rights other than those established in the Spanish Companies Act E.4 Indicate the measures, if any, adopted to encourage participation by shareholders at general meetings. Without prejudice to the call notice disclosure requirements established in the LSA, in accordance with the provisions of the General Meeting Regulations, the call notice shall also be posted on the Company’s website. 238 The General Meeting Regulations also dictate that the call notice, together with all the documentation required by law, shall be available to the shareholders at the registered office and that such documents may be obtained immediately by hand or by mail at no charge. Furthermore, the Chairman of the Board of Directors sends the call notice sufficiently in advance, together with a card requesting attendance or representation by proxy, to the shareholders. Article 7 of the Regulations governs the right of shareholders to attend and vote, which may be exercised directly by attending the meeting in person, or by delegation to another shareholder, either by means of the relevant proxy card or by electronic or any other remote means of granting proxies, provided the identity of the shareholder exercising his/her right is assured. E.5 Indicate whether the General Meeting is presided by the Chairman of the Board of Directors. List the measures, if any, adopted to guarantee the independence and correct operation of the General Meeting: YES Details of measures Apart from compliance with the requirements relating to call notice disclosure and to all the documentation to be submitted for the Meeting’s approval being made available to the shareholders, the General Meeting Regulations establish and guarantee the right to information prior to the Meeting by stipulating that up until the seventh day before the date of the Meeting the shareholders may request such information or explanations as they deem necessary from the directors. In addition to the constitution of the General Meeting, the Regulations also govern the composition of the head table and applicable procedure during the meeting. Shareholders can “verbally request all information or clarifications they deem convenient regarding the business on the Agenda”, and “record in the minutes of the meeting the entire content of their interventions”. E.6 Indicate the amendments, if any, made to the General Meeting Regulations during the year. The General Meeting held on 6 April 2011 approved the amendment to articles 4 and 6 of the General Shareholders' Meeting Regulation in order to adapt it to the consolidated text of the Capital Companies Law, approved by Royal Legislative Decree 1/2010, of 2 July, in the terms indicated below: ARTICLE 4 - PUBLISHING THE ANNOUNCEMENT 1. The announcement of the Meeting will be made by the Chairperson of the Board of Directors or whoever substitutes the Chairperson in his/her functions. 2. The announcement will be published a month in advance of the date set for holding the General Meeting at least by means of an announcement in the "Official Bulletin of the Companies Registry", which must express the announcement, the place, the day and the time of the meeting and all the issues to be addressed therein. 3. The second announcement of the Meeting may be made of the same time as the first announcement, but at least 24 hours later. 4. The announcement of the Meeting will also be published on the Company's website. 5. Prior to its publication in the Official Bulletin of the Companies Registry and on the Company's website, the CNMV will be informed of the announcement of the Meeting. 6. Without prejudice to the announcement of the Meeting in the manner indicated above, the Board of Directors may inform the shareholders by any other means. ARTICLE 6-RIGHT TO INFORMATION PRIOR TO THE MEETING 1. Up to the seventh day prior to the planned date of the Meeting, the shareholders may request from the directors the information which they consider necessary as regards the issues included in the agenda, or they may formulate in writing the questions which they consider appropriate, and may ask questions in writing about the information available to the public which may have been provided to the Spanish Securities Market Commission (CNMV) in the time since the last General Meeting was held. The Directors are obliged to provide the information in writing up to the day of the General Meeting except in the event that, in the opinion of the Chairperson, publishing the requested information damages the corporate interests. 2. Information may not be refused when the request is supported by shareholders which represent at least one quarter of the share capital. 239 3. The Board of Directors shall respond, but the means which it considers appropriate, giving powers to this effect to any of its members. 4. When each General Meeting is held, and Online Shareholders' Forum shall be enabled on the company’s website. This is a special information instrument to which the Company’s shareholders will have access, as will the validly established voluntary associations of shareholders which have been included in the special Registry set up in the CNMV. The aforementioned Forum may publish proposals to be presented as a supplement to the agenda given in the announcement, requests to support such proposals, initiatives to reach the threshold percentage to exercise a minority right under the law, as well as offers or requests to act as a proxy. All of the above is carried out in accordance with the rules of procedure of the Online Shareholders Forum which must be approved by the Company's Board of Directors". E.7 Indicate the attendance figures for the General Shareholders’ Meetings held during the year. Details of attendance Date of General Meeting % attending in person ---- 51.692 % remote voting % by proxy 25.812 Total Electronic votes 0.000 Other 0.000 77.504 240 E.8 Briefly indicate the resolutions adopted by the shareholders at the general meetings held during the year and the percentage of votes with which each resolution was adopted. 1.Examination and approval, if applicable, of the Annual Financial Statements and Annual Directors' Report of Banco Pastor, S.A. and its Consolidated Group. Approval, if appropriate, of the Allocation of Profit/Loss and of the corporate management. All information refers to the financial year ending on 31 December 2010. The General Meeting agreed by majority, with the favourable vote of 99.96% of the share capital in attendance to approve, in the terms included in the legal documentation, the Annual Financial Statements (the balance sheet, income statement, statement of changes in equity, the cash flow statement, notes to the financial statements and Directors' Report of Banco Pastor for the financial year ended on 31 December 2010, which are attached herewith as appendices to this document. In addition, the General Meeting approved, with the favourable vote of 99.96% of the share capital in attendance, the proposed allocation of profits for the financial year ended 31 December 2010 in the amount of EUR 45,752,000, to be distributed as follows: - The sum of EUR 16,015,000 to dividends which were paid prior to this General Shareholders' meeting. - The remaining profit of Banco Pastor, S.A. for 2010 i.e. the sum of EUR 29,737,000 to voluntary reserves. The General Meeting also approved with the favourable vote of 99.96% of the share capital in attendance, the performance of the Board of Directors of Banco Pastor, S.A. for the financial year ended 31 December 2010. 2. Free capital increase charged to the issue premium for distribution to shareholders in the maximum amount of EUR 1,957,407.21 by means of the issue of a maximum of 5,931,537 new shares with a par value of EUR 0.03 each. Distribution of one new share to each shareholder controlling a minimum of 45 old shares. Subsequent modification of articles 5 and 7 of the Articles of Association. The General Meeting agreed by majority, with the favourable vote of 99.99% of the share capital in attendance, to increase the Share Capital by EUR 1,957,407.21 by issuing a maximum number 5,931,537 new shares in the same class and with the same par value as the ones currently in circulation, delivering one new share to each shareholder who owns at least 45 old shares on 27 April (or on a determinable date). The Board of Directors, which is expressly authorised to delegate its powers in this regard to the Executive Committee or any of its members, is authorised to indicate the date on which the capital increase is to be carried out and any conditions of the operation not settled by the General Meeting, as well as to apply for permission for the new shares to trade on the stock exchange and to redraft the following articles of the Articles of Association: article 5 (share capital) and article 7 (number of shares making up the share capital). All of this will be done only after any legally required authorisations have been obtained. 3. Authorisation to the Board Directors to increase the share capital, one or more times, in the conditions which it considers appropriate to the amount and in the period and manner provided in article 297 of the Capital Companies Act. To this end, it may issue new shares, with or without a vote, ordinary or privileged, including redeemable shares or any other type of share permitted by the Law, including shares without voting rights, with or without issue premium, in the other terms, conditions and characteristics which it considers appropriate and subsequent modification of the Articles of Association. It is also authorised to request admission to trading of the shares which are issued, rendering null and void the unused portion of the authorisation granted by the General Meeting on 27 April 2007. The Board of Directors is delegated powers, in the terms of article 506 of the Capital Companies Act, of exclusion of pre-emption rights relating to said share issues, although this power will be limited to 25% of the Company's share capital. The General Meeting agreed by majority, with the favourable vote of 99.99% of the share capital in attendance, to delegate to the Board of Directors, which is expressly authorised to delegate its powers in this regard to the Executive Committee or any of its members, the power to increase the share capital in accordance with the provisions of article 297.1.b) of the Capital Companies Act, when it considers it appropriate without the need to call a General Meeting, one or several times, within the limits established in the aforementioned article i.e. up to half of the Share Capital paid up at the time of the authorisation. As the current Share Capital of Banco Pastor, S.A. stands at EUR 8,083,328.41, the maximum amount of the increase will be EUR 44,041,664.20. 4.To authorise the Company to acquire treasury shares, directly or through Group companies, subject to the limits and requirements of the Capital Companies Act, and delegating to the Board of Directors, which may in turn delegate, the powers needed to execute the resolution passed by the General Meeting in this regard, rendering null and void the unused portion of the authorisation granted by the General Meeting of Shareholders on 26 March 2010. The General Meeting agreed by majority, with the favourable vote of 99.99% of the share capital in attendance, to delegate to the Board of Directors, which is expressly authorised to delegate its powers in this regard to the Executive Committee or any of its members, the power, when it deems fit, to acquire treasury shares, directly or through companies forming part of Banco Pastor Group, and to set up the corresponding special reserves, which may be charged to unrestricted reserves, pursuant to article 146 et al. of the Capital Companies Act, rendering null and void the unused portion of the authorisation granted by the General Meeting of Shareholders on 26 March 2010, within the limits and requirements indicated below: - The acquisition shall be made by deed of sale or any other valid lawful title for extra-judicial acquisition for valuable consideration. - The face value of the purchased shares plus those held by the Bank and its participated Companies shall not exceed 10% of the share capital of Banco Pastor, S.A. - The acquisitions must allow the Bank and participated Companies to set up the restricted reserve stipulated by Law, even by charging it to unrestricted reserves. 241 - The acquisition prices must be in line with prevailing stock market prices or those authorised by the Spanish Securities Market Commission (CNMV). - The authorisation is granted for the maximum term prescribed by Law, which is five years. - It is expressly agreed that some or all of the shares acquired by the Bank or its subsidiaries under this authorisation may be delivered to company employees or administrators who are entitled to received such shares, either directly or as a consequence of exercising stock option rights, as provided for in the article 146 a) of the Capital Companies Act. 5. Authorisation for the Board of Directors, with capacity of substitution, subject to the applicable legal dispositions, and after the legally necessary authorisations in the maximum legal period, to issue one or more times, directly or through specifically established companies with one hundred percent participation by Banco Pastor and, as applicable, with the granting of a full guarantee by the Bank, all types of bonds, ordinary bonds, subordinated bonds, mortgage bonds, public-sector bonds, nonconvertible bonds, negotiable instruments, transfers of every type of rights of credit to perform securitisation through securitisation funds established for this purpose, along with preferential participations and any other analogous instruments that recognise or create a debt, simple or with security of any type, subordinated or not, of fixed or variable type, in euros or in any kind of currency, in one or more issues of equal or different characteristics, with temporary or undefined duration, and in the other forms and conditions considered convenient, replacing the authorisation of the General Meeting of Shareholders on 26 March 2010, and furthermore authorising a request for admission to official quotation. The General Meeting unanimously agrees, with the favourable vote of 99.55% of the share capital in attendance: 6. Delegation to the Board of Directors, with capacity of substitution, of the ability to issue fixed income convertible securities and/or securities exchangeable into shares, as well as warrants or other analogous securities that can provide the right, directly or indirectly, to the subscription or acquisition of shares with the possibility in all cases of excluding the right from preferential subscription, and attribution to the Board of Directors of the ability to increase the capital in the necessary amount. The General Meeting agreed by majority, with the favourable vote of 99.55% of the share capital in attendance, to empower the Board of Directors, which may in turn be replaced by the Executive Committee or any one of its members, pursuant to the general rules governing debenture issues and the terms of article 319 of the Companies Registry Regulations and similar articles of the Capital Companies Act, the ability to issue, including with the exclusion of pre-emption rights, debentures and other securities that can be converted into Company shares and/or exchanged for shares already in circulation, as well as warrants or similar securities entitling the holders, directly or indirectly, to subscribe or acquire Company shares, whether newly issued or already in circulation. 7. Approval of the amendment to article 16 of the Articles of Association for its adaptation to the consolidated text of the Capital Companies Act, approved by Royal Legislative Decree 1/2010, of 2 July. The General Meeting agreed by majority, with the favourable vote of 99.99% of the share capital in attendance, to amend article 16 of the Articles of Association. 8. Approval of the amendment to articles 4 and 6 of the Regulation of the General Shareholders' Meeting for their adaptation to the consolidated text of the Capital Companies Act, approved by Royal Legislative Decree 1/2010, of 2 July. The General Meeting agreed by majority, with the favourable vote of 99.99% of the share capital in attendance, to amend articles 4 and 6 of the Articles of Association. 9. Attribution to the Company of the System of Fiscal Consolidation provided for in Chapter VII of Title VII of Royal Legislative Decree 4/2004 of 5 March, which approved the consolidated text of the Corporation Tax Act, and delegation to the Board of Directors of the ability to determine the time period of the effective fiscal year. The General Meeting agreed by majority, with the favourable vote of 99.86% of the share capital in attendance, to authorise the Board of Directors, subject to the terms of Chapter VII, Title VII of Royal Legislative Decree 4/2004, of 5 March, which approved the consolidated text of the Corporation Tax Act, to register the Company for the System of Fiscal Consolidation. 10. Delegation to the Board of Directors, with capacity of substitution, of the Interim Dividends Policy to be applied by the Company for Financial Year 2011. The General Meeting agreed by majority, with the favourable vote of 99.99% of the share capital in attendance, to authorise the Board of Directors, which is in turn authorised to delegate the Executive Committee or any of its members, to determine the interim dividend policy it deems to be most appropriate at any given time during the 2011 fiscal year. To this end, it may decide on the payment of a dividend which may take the form of a cash payment or an in kind dividend consisting of shares, including treasury stock, or a combination of the two, compensating the shareholders who fall short of a whole multiple based on the exchange equation established at the time and using market criteria as the basis for establishing the amount and the reference dates for determining the amount. 11. Delegation to the Board of Directors, with capacity of substitution, of the power to pay variable compensation to the Directors and Senior Executives in the Company by the issue of shares or stock options. The General Meeting agreed by majority, with the favourable vote of 97.87 % of the share capital in attendance, to authorise the Board of Directors, which may in turn be replaced by the Executive Committee or any one of its members, to settle the bonuses of Directors and Senior Officers of the Bank in the form of company stock or stock options. To this end, it may indicate the value of the shares, the number of shares to be delivered, which may not under any circumstances exceed 0.3% of the share capital, with the duration of the remuneration system limited to a maximum period of 3 years. 242 12. Delegation to the Board of Directors, with capacity of substitution, of the power to initiate a remuneration system aimed exclusively at employees of the Banco Pastor Group consisting of the delivery of newly issued shares up to a limit of 5% of share capital, with the possibility of excluding preferential subscription rights, and with a maximum possible discount of 25% on the market price of the share. 13. The General Meeting agreed by majority, with the favourable vote of 97.91% of the share capital in attendance, to delegate to the Board of Directors, which may in turn be replaced by the Executive Committee or any one of its members, the power to initiate a variable remuneration system. 14. Delegation of powers to the Board of Directors, with capacity of substitution, to formalise all of the resolutions adopted by the General Meeting of Shareholders in the form deemed most appropriate, including the correction, interpretation, development, amendment and completion of the resolutions as necessary for their full effectiveness. The General Meeting agreed by majority, with the favourable vote of 99.99% of the share capital in attendance, to authorise the Board of Directors, which is in turn authorised to delegate the Executive Committee or any of its members, with the broadestranging powers possible, to formalise the resolutions adopted by the General Meeting in the manner deemed most appropriate, including the correction, interpretation, development, amendment and completion of the agreements as necessary for their full effectiveness. 15. Approval of the minutes of the Meeting in any of the forms provided by law. 243 The meeting minutes are drafted, read and approved by a majority of 99.99% of the share capital in attendance, with no requests by those in attendance to place their participation on the record. E.9 Indicate whether the Articles of Association impose any minimum requirement on the number of shares needed to attend the General Meeting. YES Number of shares required to attend the General Meeting 6,000 E.10 Indicate and explain the policies pursued by the company with reference to proxy voting at the General Meeting. Without prejudice to compliance with the provisions of Article 18 of the Corporate Articles of Association, in accordance with the General Meeting Regulations, a shareholder may grant a proxy to another shareholder who is entitled to attend. In all cases, proxies shall be conferred in writing, by e-mail or by any other means of remote communication, specifically for each meeting and provided that the identity of the shareholder exercising his or her right can be duly ascertained. Each shareholder may only be represented by one legal representative or proxy holder. E.11 Indicate whether the company is aware of the policy of institutional investors on whether or not to participate in the company’s decision-making processes: NO E.12 Indicate the address and method for accessing corporate governance content on your company’s website. http://www.bancopastor.es Entry: Information for shareholders and investors. Corporate governance. Corporate governance report. 244 F - DEGREE OF COMPLIANCE WITH CORPORATE GOVERNANCE RECOMMENDATIONS Indicate the degree to which the company has complied with the recommendations of the Unified Good Governance Code. Should the company fail to comply with any of them, explain the recommendations, rules, practices or criteria the company applies. 1. The bylaws of listed companies should not place an upper limit on the votes that can be cast by a single shareholder, or impose other obstacles to the takeover of the company by means of share purchases on the market. See headings: A.9, B.1.22, B.1.23 and E.1, E.2 Met 2. When a dominant and a subsidiary company are stock market listed, the two should provide detailed disclosure on: a) The type of activity they engage in, and any business dealings between them, as well as between the subsidiary and other group companies; b) The mechanisms in place to resolve possible conflicts of interest. See headings: C.4 and C.7 N/A 3. Even when not expressly required under company law, any decisions involving a fundamental corporate change should be submitted to the General Shareholders' Meeting for approval or ratification. In particular: b) The transformation of listed companies into holding companies through the process of subsidiarisation, i.e. reallocating core activities to subsidiaries that were previously carried out by the originating firm, even though the latter retains full control of the former; b) Any acquisition or disposal of key operating assets that would effectively alter the company's corporate purpose; c) Operations that effectively add up to the company's liquidation. Explain The Board of Directors complies with this recommendation as and when the preceding situations arise. 4. Detailed proposals of the resolutions to be adopted at the General Shareholders’ Meeting, including the information stated in Recommendation 28, should be made available at the same time as the publication of the Meeting notice. Met 5. Separate votes should be taken at the General Shareholders’ Meeting on materially separate items, so shareholders can express their preferences in each case. This rule shall apply in particular to: a) the appointment or ratification of directors, with separate voting on each candidate; b) amendments to the bylaws, with votes taken on all articles or groups of articles that are materially different. See heading: E.8 Met 245 6. Companies should allow split votes, so financial intermediaries acting as nominees on behalf of different clients can issue their votes according to instructions. See heading: E.4 Met 7. The Board of Directors should perform its duties with unity of purpose and independent judgement, according all shareholders the same treatment. It should be guided at all times by the company's best interest and, as such, strive to maximise its value over time. It should likewise ensure that the company abides by the laws and regulations in its dealings with stakeholders; fulfils its obligations and contracts in good faith; respects the customs and good practices of the sectors and territories where it does business; and upholds any additional social responsibility principles it has subscribed to voluntarily. Met 8. The board should see the core components of its mission as to approve the company's strategy and authorise the organisational resources to carry it forward, and to ensure that management meets the objectives set while pursuing the company's interests and corporate purpose. As such, the board in full should reserve the right to approve: a) The company's general policies and strategies, and in particular: i) ii) The strategic or business plan, management targets and annual budgets; Investment and financing policy; iii) Design of the structure of the corporate group; iv) Corporate governance policy; v) Corporate social responsibility policy; vi) Remuneration and evaluation of senior officers; vii) Risk control and management, and the periodic monitoring of internal information and control systems; viii) Dividend policy, as well as the policies and limits applying to treasury stock. See headings: B.1.10, B.1.13, B.1.14 and D.3 b) The following decisions: i) On the proposal of the company’s chief executive, the appointment and removal of senior officers and their compensation clauses. See heading: B.1.14 ii) Directors' remuneration and, in the case of executive directors, the additional consideration for their management duties and other contract conditions. See heading: B.1.14 iii) The financial information listed companies must periodically disclose. iv) Investments or operations considered strategic by virtue of their amount or special characteristics, unless their approval corresponds to the General Shareholders’ Meeting; v) The creation or acquisition of shares in special purpose vehicles or entities resident in jurisdictions considered tax havens, and any other transactions or operations of a comparable nature whose complexity might impair the transparency of the group. c)Transactions which the company conducts with directors, significant shareholders, shareholders with board representation or other persons related thereto (“related-party transactions”). However, board authorisation need not be required for related-party transactions that simultaneously meet the following three conditions: 246 1. They are governed by standard form agreements applied on an across-the-board basis to a large number of clients; 2. They go through at market rates, generally set by the person supplying the goods or services; 3. Their amount is no more than 1% of the company's annual revenues. It is advisable that related-party transactions should only be approved on the basis of a favourable report from the Audit Committee or some other committee handling the same function; and that the directors involved should neither exercise nor delegate their votes, and should withdraw from the meeting room while the board deliberates and votes. Ideally the above powers should not be delegated with the exception of those mentioned in b) and c), which may be delegated to the Executive Committee in urgent cases and later ratified by the full board. See headings: C.1 and C.6 Met 9. In the interests of maximum effectiveness and participation, the Board of Directors should ideally comprise no fewer than five and no more than fifteen members. See heading: B.1.1 Met 10. External directors, proprietary and independent, should occupy an ample majority of board places, while the number of executive directors should be the minimum practical bearing in mind the complexity of the corporate group and the ownership interests they control. See headings: A.2, A.3, B.1.3 and B.1.14 Met 11. In the event that some external director can be deemed neither proprietary nor independent, the company should disclose this circumstance and the links that person maintains with the company or its senior officers, or its shareholders. See heading: B.1.3 N/A 12. That among external directors, the relation between proprietary members and independents should match the proportion between the capital represented on the board by proprietary directors and the remainder of the company's capital. This proportional criterion can be relaxed so the weight of proprietary directors is greater than would strictly correspond to the total percentage of capital they represent: 1. In large cap companies where few or no equity stakes attain the legal threshold for significant shareholdings, despite the considerable sums actually invested. 2. In companies with a plurality of shareholders represented on the board but not otherwise related. See headings: B.1.3, A.2 and A.3 Met 13. The number of independent directors should represent at least one third of all board members. See heading: B.1.3 Met. 247 14. The nature of each director should be explained to the General Meeting of Shareholders, which will make or ratify his or her appointment. Such determination should subsequently be confirmed or reviewed in each year’s Annual Corporate Governance Report, after verification by the Nomination Committee. The said Report should also disclose the reasons for the appointment of proprietary directors at the urging of shareholders controlling less than 5% of capital; and explain any rejection of a formal request for a board place from shareholders whose equity stake is equal to or greater than that of others applying successfully for a proprietary directorship. See headings: B.1.3 and B.1.4 Met 15. When women directors are few or nonexistent, the board should state the reasons for this situation and the measures taken to correct it; in particular, the Nomination Committee should take steps to ensure that: a)The process of filling board vacancies has no implicit bias against women candidates. b) The company makes a conscious effort to include women with the target profile among the candidates for board places. See headings: B.1.2, B.1.27 and B.2.3 Met 16. The Chairman, as the person responsible for the proper operation of the Board of Directors, should ensure that directors are supplied with sufficient information in advance of board meetings, and work to procure a good level of debate and the active involvement of all members, safeguarding their rights to freely express and adopt positions; he or she should organise and coordinate regular evaluations of the board and, where appropriate, the company’s chief executive, along with the chairmen of the relevant board committees. See heading: B.1.42 Met 17. When a company's Chairman is also its chief executive, an independent director should be empowered to request the calling of board meetings or the inclusion of new business on the agenda; to coordinate and give voice to the concerns of external directors; and to lead the board’s evaluation of the Chairman. See heading: B.1.21 Partially met Pursuant to article 11.2 of the Internal Regulations of the Board of Directors, any Director may request the Chairman to include other items on the Agenda in addition to those initially scheduled. 18. The Secretary should take care to ensure that the board's actions: a) Adhere to the spirit and letter of laws and their implementing regulations, including those issued by regulatory agencies; b) Comply with the company bylaws and the regulations of the General Shareholders' Meeting, the Board of Directors and others; c) Are informed by those good governance recommendations of the Unified Code that the company has subscribed to. In order to safeguard the independence, impartiality and professionalism of the Secretary, his or her appointment and removal should be proposed by the Nomination Committee and approved by a full board meeting; the relevant appointment and removal procedures being spelled out in the board's regulations. 248 See heading: B.1.34 Met 19. The board should meet with the necessary frequency to properly perform its functions, in accordance with a calendar and agendas set at the beginning of the year, to which each director may propose the addition of other items. See heading: B.1.29 Met 20. Director absences should be kept to the bare minimum and quantified in the Annual Corporate Governance Report. When directors have no choice but to delegate their vote, they should do so with instructions. See headings: B.1.28 and B.1.30 Met 21. When directors or the Secretary express concerns about some proposal or, in the case of directors, about the company's performance, and such concerns are not resolved at the meeting, the person expressing them can request that they be recorded in the minute book. Met 22. The board in full should evaluate the following points on a yearly basis: a) The quality and efficiency of the board's operation; b) Starting from a report submitted by the Nomination Committee, how well the Chairman and chief executive have carried out their duties; c) The performance of its committees on the basis of the reports furnished by the same. See heading: B.1.19 Met 23. All directors should be able to exercise their right to receive any additional information they require on matters within the board's competence. Unless the bylaws or board regulations indicate otherwise, such requests should be addressed to the Chairman or Secretary. See heading: B.1.42 Met 24. All directors should be entitled to call on the company for the advice and guidance they need to carry out their duties. The company should provide suitable channels for the exercise of this right, extending in special circumstances to external assistance at the company's expense. See heading: B.1.41 Met 25. Companies should organise induction programmes for new directors to acquaint them rapidly with the workings of the company and its corporate governance rules. Directors should also be offered refresher programmes when circumstances so advise. Met 249 26. Companies should require their directors to devote sufficient time and effort to perform their duties effectively, and, as such: a) Directors should apprise the Nomination Committee of any other professional obligations, in case they might detract from the necessary dedication; b) Companies should lay down rules about the number of directorships their board members can hold. See headings: B.1.8, B.1.9 and B.1.17 Partially met There is no restriction on the maximum number of directorships a single Board member can hold. 27. The proposal for the appointment or renewal of directors which the board submits to the General Shareholders’ Meeting, as well as provisional appointments by the method of co-option, should be approved by the board: a) On the proposal of the Nomination Committee, in the case of independent directors. b) Subject to a report from the Nomination Committee in all other cases. See heading: B.1.2 Met 28. Companies should post the following director particulars on their websites, and keep them permanently updated: a) Professional experience and background; b) Directorships held in other companies, listed or otherwise; c) An indication of the director's classification as executive, proprietary or independent; in the case of proprietary directors, stating the shareholder they represent or have links with. d) The date of their first and subsequent appointments as a company director, and; e) Shares held in the company and any options on the same. Met 29. Independent directors should not stay on as such for a continuous period of more than 12 years. See heading: B.1.2 Met 30. Proprietary directors should resign when the shareholders they represent dispose of their ownership interest in its entirety. If such shareholders reduce their stakes, thereby losing some of their entitlement to proprietary directors, the latter’s number should be reduced accordingly. See headings: A.2, A.3 and B.1.2 Met 31. The Board of Directors should not propose the removal of independent directors before the expiry of their tenure as mandated by the bylaws, except where just cause is found by the board, based on a proposal from the Nomination Committee. In particular, just cause will be presumed when a director is in breach of his or her fiduciary duties or comes under one of the disqualifying grounds enumerated in section III.5 (Definitions) of this Code. The removal of independents may also be proposed when a takeover bid, merger or similar corporate operation produces changes in the company’s capital structure, in order to meet the proportionality criterion set out in Recommendation 12. See headings: B.1.2, B.1.5 and B.1.26 250 Met 32. Companies should establish rules obliging directors to inform the board of any circumstance that might harm the organisation's name or reputation, tendering their resignation as the case may be, with particular mention of any criminal charges brought against them and the progress of any subsequent trial. The moment a director is indicted or tried for any of the crimes stated in article 124 of the Public Limited Companies Law, the board should examine the matter and, in view of the particular circumstances and potential harm to the company's name and reputation, decide whether or not he or she should be called on to resign. The board should also disclose all such determinations in the Annual Corporate Governance Report. See headings: B.1.43 and B.1.44 Met 33. All directors should express clear opposition when they feel a proposal submitted for the board's approval might damage the corporate interest. In particular, independents and other directors unaffected by the conflict of interest should challenge any decision that could go against the interests of shareholders lacking board representation. When the board makes material or reiterated decisions about which a director has expressed serious reservations, then he or she must draw the pertinent conclusions. Directors resigning for such causes should set out their reasons in the letter referred to in the next Recommendation. The terms of this Recommendation should also apply to the Secretary of the board; director or otherwise. Met 34. Directors who give up their place before their tenure expires, through resignation or otherwise, should state their reasons in a letter to be sent to all members of the board. Irrespective of whether such resignation is filed as a significant event, the motive for the same must be explained in the Annual Corporate Governance Report. See heading: B.1.5 Met 35. The company's remuneration policy, as approved by its Board of Directors, should specify at least the following points: a) The amount of the fixed components, itemised where necessary, of board and board committee attendance fees, with an estimate of the fixed annual payment they give rise to; b) Variable components, in particular: i) The types of directors they apply to, with an explanation of the relative weight of variable to fixed remuneration items. ii) Performance evaluation criteria used to calculate entitlement to the award of shares or share options or any performance-related remuneration. iii) The main parameters and grounds for any system of annual bonuses or other, non cash benefits; and iv) An estimate of the sum total of variable payments arising from the remuneration policy proposed, as a function of degree of compliance with pre-set targets or benchmarks. c) The main characteristics of pension systems (for example, supplementary pensions, life insurance and similar arrangements), with an estimate of their amount or annual equivalent cost. d) The conditions to apply to the contracts of executive directors exercising senior management functions. Among them: 251 i) ii ) Duration; N otic e pe riods ; a nd iii ) Any other clauses covering hiring bonuses, as well as indemnities or ‘golden parachutes’ in the event of early termination of the contractual relation between company and executive director. See heading: B.1.15 Met 36. Remuneration comprising the delivery of shares in the company or other companies in the group, share options or other share-based instruments, payments linked to the company’s performance or membership of pension schemes should be confined to executive directors. The delivery of shares is excluded from this limitation when directors are obliged to retain them until the end of their tenure. See headings: A.3 and B.1.3 Met 37. External directors' remuneration should sufficiently compensate them for the dedication, abilities and responsibilities that the post entails, but should not be so high as to compromise their independence. Met 38. In the case of remuneration linked to company earnings, deductions should be computed for any qualifications stated in the external auditor’s report. Met 39. In the case of variable awards, remuneration policies should include technical safeguards to ensure they reflect the professional performance of the beneficiaries and not simply the general progress of the markets or the company’s sector, atypical or exceptional transactions or circumstances of this kind. N/A 40. The board should submit a report on the directors’ remuneration policy to the advisory vote of the General Shareholders’ Meeting, as a separate point on the agenda. This report can be supplied to shareholders separately or in the manner each company sees fit. The report will focus on the remuneration policy the board has approved for the current year with reference, as the case may be, to the policy planned for future years. It will address all the points referred to in Recommendation 34, except those potentially entailing the disclosure of commercially sensitive information. It will also identify and explain the most significant changes in remuneration policy with respect to the previous year, with a global summary of how the policy was applied over the period in question. The role of the Remuneration Committee in designing the policy should be reported to the Meeting, along with the identity of any external advisors engaged. See heading: B.1.16 Met 41. The notes to the annual accounts should list individual directors' remuneration in the year, including: a) A breakdown of the compensation obtained by each company director, to include where appropriate: i) Participation and attendance fees and other fixed director payments; ii) Additional compensation for acting as chairman or member of a board committee; iii) Any payments made under profit-sharing or bonus schemes, and the reason for their accrual; 252 iv) Contributions on the director’s behalf to defined-contribution pension plans, or any increase in the director’s vested rights in the case of contributions to defined-benefit schemes; v) Any severance packages agreed or paid; vi) Any compensation they receive as directors of other companies in the group; vii) The remuneration executive directors receive in respect of their senior management posts; viii) Any kind of compensation other than those listed above, of whatever nature and provenance within the group, especially when it may be accounted a related-party transaction or when its omission would detract from a true and fair view of the total remuneration received by the director. b) An individual breakdown of deliveries to directors of shares, share options or other share-based instruments, itemised by: i) Number of shares or options awarded in the year, and the terms set for their execution; ii) Number of options exercised in the year, specifying the number of shares involved and the exercise price; iii) Number of options outstanding at the annual close, specifying their price, date and other exercise conditions; iv) Any change in the year in the exercise terms of previously awarded options. c) Information on the relation in the year between the remuneration obtained by executive directors and the company’s profits, or some other measure of enterprise results. Met 42. When the company has an Executive Committee, the breakdown of its members by director category should be similar to that of the board itself. The Secretary of the board should also act as secretary to the Executive Committee. See headings: B.2.1 and B.2.6 Met 43. The board should be kept fully informed of the business transacted and decisions made by the Executive Committee. To this end, all board members should receive a copy of the Committee’s minutes. Met 253 44. In addition to the Audit Committee mandatory under the Securities Market Law, the Board of Directors should form a committee, or two separate committees, of Nomination and Remuneration. The rules governing the make-up and operation of the Audit Committee and the committee or committees of Nomination and Remuneration should be set forth in the board regulations, and include the following: a) The Board of Directors should appoint the members of such committees with regard to the knowledge, aptitudes and experience of its directors and the terms of reference of each committee; discuss their proposals and reports; and be responsible for overseeing and evaluating their work, which should be reported to the first board plenary following each meeting; b) These committees should be formed exclusively of external directors and have a minimum of three members. Executive directors or senior officers may also attend meetings, for information purposes, at the Committees’ invitation. c) Committees should be chaired by an independent director. d) They may engage external advisors, when they feel this is necessary for the discharge of their duties. e) Meeting proceedings should be minuted and a copy sent to all board members. See headings: B.2.1 and B.2.3 Met 45. The job of supervising compliance with internal codes of conduct and corporate governance rules should be entrusted to the Audit Committee, the Nomination Committee or, as the case may be, separate Compliance or Corporate Governance committees. Met 46. All members of the Audit Committee, particularly its chairman, should be appointed with regard to their knowledge and background in accounting, auditing and risk management matters. Met 47. Listed companies should have an internal audit function, under the supervision of the Audit Committee, to ensure the proper operation of internal reporting and control systems. Met 48. The head of internal audit should present an annual work programme to the Audit Committee; report to it directly on any incidents arising during its implementation; and submit an activities report at the end of each year. Met 254 49. Control and risk management policy should specify at least: a) The different types of risk (operational, technological, financial, legal, reputational...) the company is exposed to, with the inclusion under financial or economic risks of contingent liabilities and other offbalance-sheet risks; b) The determination of the risk level the company sees as acceptable; c) Measures in place to mitigate the impact of risk events should they occur; d) The internal reporting and control systems to be used to control and manage the above risks, including contingent liabilities and off-balance-sheet risks. See headings: D Met 50. The Audit Committee’s role should be: 1. With respect to internal control and reporting systems: a) Monitor the preparation and the integrity of the financial information prepared on the company and, where appropriate, the group, checking for compliance with legal provisions, the accurate demarcation of the consolidation perimeter, and the correct application of accounting principles. b) Review internal control and risk management systems on a regular basis, so main risks are properly identified, managed and disclosed. c) Monitor the independence and efficacy of the internal audit function; propose the selection, appointment, reappointment and removal of the head of internal audit; propose the department’s budget; receive regular report-backs on its activities; and verify that senior management are acting on the findings and recommendations of its reports. d) Establish and supervise a mechanism whereby staff can report, confidentially and, if necessary, anonymously, any irregularities they detect in the course of their duties, in particular financial or accounting irregularities, with potentially serious implications for the firm. 2. With respect to the external auditor: a) Make recommendations to the board for the selection, appointment, reappointment and removal of the external auditor, and the terms and conditions of his engagement. b) Receive regular information from the external auditor on the progress and findings of the audit programme, and check that senior management are acting on its recommendations. c) Monitor the independence of the external auditor, to which end: i) The company should notify any change of auditor to the CNMV as a significant event, accompanied by a statement of any disagreements arising with the outgoing auditor and the reasons for the same. ii) The Committee should ensure that the company and the auditor adhere to current regulations on the provision of non-audit services, the limits on the concentration of the auditor’s business and, in general, other requirements designed to safeguard auditors’ independence; iii) The Committee should investigate the issues giving rise to the resignation of any external auditor. 255 d) In the case of groups, the Committee should urge the group auditor to take on the auditing of all component companies. See headings: B.1.35, B.2.2, B.2.3 and D.3 Met 51. The Audit Committee should be empowered to meet with any company employee or manager, even ordering their appearance without the presence of another senior officer. Met 52. The Audit Committee should prepare information on the following points from Recommendation 8 for input to board decision-making: a) The financial information that all listed companies must periodically disclose. The Committee should ensure that interim statements are drawn up under the same accounting principles as the annual statements and, to this end, may ask the external auditor to conduct a limited review. b) The creation or acquisition of shares in special purpose vehicles or entities resident in countries or territories considered tax havens, and any other transactions or operations of a comparable nature whose complexity might impair the transparency of the group. c) Related-party transactions, except where their scrutiny has been entrusted to some other supervision and control committee. See headings: B.2.2 and B.2.3 Met 53. The Board of Directors should seek to present the annual accounts to the General Shareholders’ Meeting without reservations or qualifications in the audit report. Should such reservations or qualifications exist, both the Chairman of the Audit Committee and the auditors should give a clear account to shareholders of their scope and content. See heading: B.1.38 Met 54. The majority of Nomination Committee members – or Nomination and Remuneration Committee members as the case may be – should be independent directors. See heading: B.2.1 Met 55. The Nomination Committee should have the following functions in addition to those stated in earlier recommendations: a) Evaluate the balance of skills, knowledge and experience on the board, define the roles and capabilities required of the candidates to fill each vacancy, and decide the time and dedication necessary for them to properly perform their duties. b) Examine or organise, in appropriate form, the succession of the chairman and chief executive, making recommendations to the board so the handover proceeds in a planned and orderly manner. 256 c) Report on the senior officer appointments and removals which the chief executive proposes to the board. d) Report to the board on the gender diversity issues discussed in Recommendation 14 of this Code. See heading: B.2.3 Met 56. The Nomination Committee should consult with the company’s Chairman and chief executive, especially on matters relating to executive directors. Any board member may suggest directorship candidates to the Nomination Committee for its consideration. Met 57. The Remuneration Committee should have the following functions in addition to those stated in earlier recommendations: a) Make proposals to the Board of Directors regarding: i) The remuneration policy for directors and senior officers; ii) The individual remuneration and other contractual conditions of executive directors. iii) The standard conditions for senior officer employment contracts. b) Oversee compliance with the remuneration policy set by the company. See headings: B.1.14 and B.2.3 Met 58. The Remuneration Committee should consult with the Chairman and chief executive, especially on matters relating to executive directors and senior officers. Met G – OTHER INFORMATION OF INTEREST If you consider that there is any material aspect or principle relating to the Corporate Governance practices followed by your company that has not been addressed in this report, indicate and explain below. A.6 Indicate whether any shareholders’ agreements have been notified to the company … The system does not allow us to include the existence of a shareholder agreement relating to shares representing 5…% of the share capital signed by the Fundación Pedro Barrió de la Maza, Pontegadea Inversiones and Financiera Tesalia which contains their irrevocable commitment for the purposes of the takeover bid made by Banco Popular Español, S.A. B.2.1. Give details of all the committees of the Board of Directors and their members : APPOINTMENTS AND REMUNERATION COMMITTEE: The system does not allow us to include as non-member Secretary in said committee: Mr ÓSCAR GARCÍA MACEIRAS (Secretary of the Board of Directors). 257 MANAGEMENT COMMITTEE: The system does not allow us to include as members of the aforementioned Committee: Mr JOSÉ MANUEL RAMOS SÁNCHEZ and Ms. SUSANA QUINTAS VELOSO, who hold the offices of Member and SecretaryMember, respectively. C.2, C.3 and C.4. RELATED PARTIES: In accordance with Order EHA/3050/2004, of 15 September, the transactions carried out with significant shareholders are part of the company's usual operations and have been carried out at arm's length. The company's annual report details the significant balances held by the Banco Pastor Group and subsidiaries. In addition, in accordance with the aforementioned Audit, there are no transactions of directors and executives in the company which may be considered significant. Those carried out our part of the company's usual operations and are carried out at arm's length or applied to employees. Finally, and relating to transactions carried out with other companies belonging to the same group, it is necessary to indicate that no significant transactions have been carried out which are not related to the in terms of their object and conditions. Those performed have been eliminated in the consolidation process. D.1 Give a general description of risk policy in the company and/or its Group…(continued) Banco Pastor’s Market Risk and Operations Unit monitors the market risk of the transactions performed each day and oversees compliance with the established limits. In those cases where the authorised risk levels are exceeded, there is an efficient communication procedure in place to notify the Bank’s executive management of the reasons and, where necessary, the measures taken to resolve or mitigate the problem. Types of Market Risk limits The Executive Committee sets a global limit for all of the market transactions carried out by Treasury so that the overall risk assumed by the different portfolios / operating units may not be exceeded at any time. This limit is measured in terms of diversified VaR (´Value at Risk´) for one day and a statistical probability of 99% which offsets the exposure to the different risk factors assumed (interest and exchange rates, prices and volatility). As part of this daily control process, three different types of market risk limits have been defined: 1. VaR limits (Value-at-Risk) Discretional market risk is measured using the VaR methodology (´Value at Risk´), which makes it possible to jointly measure the risk of one portfolio composed of products affected by multiple and divers risk factors. This limit measures the maximum end-of-day exposure of the Treasury area as a whole or each portfolio individually, calculated by taking the diversified one-day VaR with a confidence level of 99%. Using the Value-at-Risk (VaR) it is possible to measure the maximum loss that could be incurred in the portfolio's value due to changes in the general financial market conditions such as changes in interest rates, exchanges rates and equity security prices if the portfolio is maintained for a certain period of time. The methodology used to measure and control market risk (´Adaptiv´, owned by the Sungard Group) is the parametric methodology based on variances and covariances calculated with a confidence level of 99%, daily statistics and a time span of one day, since open positions are characterised by high liquidity levels. 2. Stop Loss level A maximum limit on real market losses is defined by establishing three stop loss levels: daily, monthly and annual, based on the maximum losses that are admissible during each period of time. Should any of these stop loss levels be reached, the competent authorities must authorise the excess, establish a new stop loss level and/or decide whether part or all of the stop loss measures should be implemented. The implementation of a monthly/annual stop loss involves closing or covering open positions in the portfolio affected by the losses, after which no additional risk may be added to that portfolio until the next month/year without express authorisation. 3. Additional limits The Bank also has a raft of additional limits, all tailored to the individual characteristics of each portfolio (interest rate risk, exchange rate risk, fixed income or equities risk), with the ultimate aim of closely controlling and monitoring its positions by applying other kinds of control (net sensitivity, maximum net position, limits by issuer, limits by instrument, limits by basis and curve risk, rating limits, etc.). Daily control of positions and market risk limits The Market Risk Unit, part of the General Audit area, is responsible for monitoring market risk by controlling positions and 258 authorised limits on a daily basis. This unit is completely independent from the (Treasury) business unit which is part of Corporate Finance. This risk control unit activates the established authorisation procedures and reports any excesses that may occur to senior management. Market risk limits are controlled daily using an integrated system that makes it possible to measure and analyses the risk incurred at any time, by type of risk, business unit and/or product. Daily reports are issued on risk positions and limits, including the average exposure in terms of VaR (primary risk indicator), the stop loss situation and the evolution of complementary limits. These limits are calculated using the outstanding positions from the end of the day before, i.e. all of the transactions registered by the Treasury. STRUCTURAL BALANCE SHEET RISK The business activities of financial institutions can entail the assumption of one or more types of structural risks. The most significant structural balance sheet risks: . Interest rate risk: Arises as a consequence of the different references and repricing cadences of the balance sheet items. Liquidity risk: This is the risk that an entity may not be able to fulfil its payment obligations in a timely manner without taking external funding under burdensome conditions or harming the entity’s image and reputation. . Exchange risk: Arises as a consequence of variation in the exchange rates of the currencies in which the different balance sheet items are denominated. For the Banco Pastor Group, the risks assumed must be compatible with the target solvency level; they must be identified and measured and there must be procedures in place for monitoring and managing them, in addition to solid control mechanisms. All risks must be comprehensively managed over the life cycle of the risk, treating the different types of risk accordingly. Interest rate risk Structural interest rate risk measures the sensitivity of the balance sheet to variations in the interest rate curve under different scenarios. It refers to all of the Bank’s business with the exception of trading which is managed by the Treasury Unit and measured separately. The Corporate Finance Department is responsible for managing structural risks. Each month it presents the different risk management proposals to the Assets and Liabilities Committee. This Committee also define the lines of action that are consistent with the guidelines approved by the Board of Directors and the Executive Committee. The members of this committee are members of the Bank’s senior management staff. The Committee also monitors the results and sets the hedging strategies needed to stabilise the financial margins and maximum the Bank’s economic value under any interest rate scenario. Banco Pastor uses highly advanced technologies to perform these functions, which require a thorough knowledge of the balance sheet positions and their behaviour. Statistical measurement and dynamic methodologies are used. The statistical measurements used are the repricing gap and the sensitivity of market value to changes in interest rates. Dynamic simulations are used to analyse the impact on net interest income (sensitivity) of different movements in the interest rate curve – including step changes and changes in the slope of the curve - in a range of different trading volume scenarios. The time horizon for this kind of analysis is 24 months to ensure that the process reflects the full impact of movements in the yield curve on almost all balance-sheet aggregates. In terms of analysis of the impact on economic value, the Bank complies with the limits established by the Board of Directors. The Bank establishes two limits for interest rate risk control purposes. The first determines the adverse impact of 100bp movements in interest rates on the Bank’s economic value. The second establishes a limit on the sensitivity of net interest income at a one year interval to all adverse interest rate scenarios. Liquidity risk Liquidity risk measures the ability to meet payment commitments assumed and to finance planned business growth. Following analysis and presentation by the Corporate Finance Department, the Asset-Liability Committee (ALCO) monitors and controls the company’s liquidity, pinpointing any possible shortcomings or excess liquidity stemming from mismatches between maturities of assets and liabilities on the balance sheet. Structural liquidity management within the Group attempts to optimise balance sheet structure in terms of diversification of both maturities and products, while seeking out the best assets and generating profitable investment plans for the company. Each year, the Bank drafts a plan of its financing needs based on the budgets for each business unit. Based on these 259 needs and the possibility of appealing to the markets, and keeping those appeals in the short term within prudential limits, the Bank devises an issue and securitisation plan for the fiscal year. Each month, the actual evolution of financing needs is monitored (backtesting) and the plan is updated accordingly. For control and analysis purposes, the Bank uses other measures such as liquidity gap and liquidity ratios (loan to deposits, short term liquidity %, long term liquidity compared to total assets, etc.). The Bank also uses different scenario analyses (stress tests) to consider any additional needs that may appear in response to different events. The Group has a Liquidity Contingency Plan approved by the Board of Directors that should enable it to avoid situations of severe illiquidity. The plan establishes various indicators that will enable the Bank to identity different illiquidity situations and their degree of severity, as well as the procedures to be followed in each case. As its first line of liquidity, Banco Pastor has sufficient liquid assets with the highest credit rating of the European Central Bank for use as collateral in operations and financial institutions and clients. The Banco Pastor Group has no exposure to exchange rate risk since all of its positions (primarily liabilities) are closed market positions. OPERATING RISK The Bank’s operating risk management model is inspired by the guidelines set out in the framework agreement for International Convergence of Capital Measurement and Capital Standards (the Basel II framework, hereinafter Basel II). This model also complies with the Bank of Spain Circular 3/2008 on the determination and control of minimum shareholders’ equity and attempts to adhere to best banking practices at all times. In order to stay abreast of best practices in the banking sector, Banco Pastor, S.A. is a founding member of the CERO Group (Spanish Operating Risk Consortium) and the CECON Group (Spanish Business Continuity Consortium). The method used to calculate Operating Risk equity is the standard method. To this end, the Bank has built a Comprehensive Operating Risk Management that covers both the qualitative and quantitative regulatory requirements and creates a solid base for the adoption of internal models in the future. The Operating Risk Committee has continued the work that started when the Executive Committee resolved to create it in March 2009. Special emphasis has been placed on controlling the risks inherent to the marketing of new products, which has led to the implementation of a New Product Launching Protocol that has been operating throughout the year. The Operating Risk Committee has the right to veto products or services that are considered to involve a high level of risk following the interdisciplinary analysis. In our model Operating Risk Model, different risk management tools have been developed based on the following applications: . Qualitative management and analysis systems for operational risk, referred to internally as ORIS (Operational Risk Information System). . Quantitative management systems for operational risk, referred to internally as ORA (Operational Risk Application). . Segmentation of the company’s activities into business lines via the mechanism for calculating minimum capital requirements based on the business lines established by the Bank of Spain. . Key risk indicators (KRI) . Systems for generating and processing management information, based primarily on report-enabling systems used as part of the operational risk balanced scorecard (ORBS). Our targets are organised by type and divided into: . Qualitative targets whose primary mission consists of: - Detect current and potential risks with a view to enhancing the decision-making process when managing operational risk and company operations; - Bring about continuous improvements to control processes and systems to mitigate any operational risks that may arise; - Heighten awareness throughout the entire organisation of the importance of operational risk and the impact and nature of loss events on the company. . Quantitative objectives, whose primary mission consists of: - Quantify actual losses incurred following loss events associated with operational risk; - Generate historical data on loss events and identify and classify said events according to business lines, processes and the nature thereof; - Generate objective elements to enhance the decision-making process when managing the company’s operational risk. For the roll-out of this project, both qualitative and quantitative methodologies were used to generate the elements key to 260 operational risk measurement and management. These methodologies build on the Bank's risk analysis and classification, following the guidelines of the Basel II Capital Accord and the Bank of Spain Circular 3/2008. Qualitative methodologies, which are supported mainly by SIRO, are centred around three processes: - Generation of the Bank’s process map; - Identification of the risks and controls associated with these processes; - Self-assessment system based on questionnaires and generation of a qualitative VaR calculated based on the result of these questionnaires. - Identification and measurement of the Key Risk Indicators (KRI) most closely correlated to the potential occurrence of the risk and its impacts. Quantitative methodologies (supported by ORA) centre on identifying and recording loss events in a database that is reconciled with the accounting records. The information recorded in the loss database is classified according to process, type of risk (type of event) and associated line of business. Since 2007, Banco Pastor has belonged to ORX (Operational Risk data exchange), an international body comprising 52 financial institutions from 18 different countries boasting a market-leading international operational risk loss database and featuring high information sharing quality standards. REGULATORY COMPLIANCE AND REPUTATIONAL RISK The Banco Pastor Group has a long- and firmly-established culture of compliance, as evidenced by its first Professional Conduct Guide, which was approved by the Board of Directors in 1986. Updated in 2000 as the Code of Professional Conduct, the guide now also sets out the values that should guide the actions of everyone working within the Group as well as expressly covering issues surrounding transparency in customer dealings, conflicts of interest and proactive contributions to the campaign to prevent potentially criminal actions committed by third parties. In relation with the foregoing, all matters related to Bank customer claims are monitored closely at the most senior level. An Interdisciplinary Committee for Anti-Money Laundering proposes to the Board of Directors the measures required to ensure the Bank acts as effectively as possible at all times in managing this sensitive issue. Information on the actions taken by the Supervisory Committee for the Internal Code of Conduct within the securities markets division is also reported to the Board of Directors. The Bank created the Regulatory Compliance Unit in September 2006 to respond to the obligations arising from two groups of European Community directives: 1) The Directives related to the shareholders’ equity of credit institutions: Directive 2006/48/EC of 15 June 2006 on access to the activity of credit institutions and Directive 2006/49/EC of 14 June 2006 on the capital of credit institutions. Those Directives were transposed to Spanish law with Law 36/2007 of 16 November which amended Law 13/1985 on investment coefficients, shareholders’ equity and reporting obligations and Law 47/2007 which amended the Securities Market Law. These two laws were developed through Royal Decree 216/2008 of 15 February on the shareholders’ equity of credit institutions. 2)The Directives related to financial markets and institutions (MiFID), a cornerstone of the Financial Services Action Plan (FSAP) which comprises three Directives: the tier one Directive 2004/39/EC of 21 April 2004 known as the MiFID Directive and two tier two Directives, 2006/73/EC of 10 August 2006 regarding the organisational requirements and operating conditions and (EC) Regulations (CE) 1287/2006 of 16 August 2006 which develops the obligations relative to mandatory record-keeping and reporting of operations, market transparency and admission of financial instruments to trading. Those Directives were transposed to Spanish law in Law 47/2007 which amended the Securities Market Law and Royal Decree 217/2008 of 15 February on the legal regulations government entities that offer investment services. The transposition of both Directives (shareholders’ equity and MiFID) through RD 216/2008 and RD 217/2008 establishes the obligation of credit institutions to have a regulatory compliance unit. In order to allow integral treatment of the response of our Bank to the requirements to adapt to the constant legislative changes, such as investor protection regulation (MiFID) or the legislation on preventing market abuse, which have an impact on a daily operations, since November 2010, the regulatory compliance unit now reports to the Bank's Secretary General (without prejudice to the necessary coordination with, inter alia, the Operational Control Unit and the Operational Risk Unit, which are part of the Audit and Control Department, thus guaranteeing its development and the principles of objectivity and independence as provided in current legislation. The Circular of February 2011 implementing updates to the functions performed by the Regulatory Compliance Unit, especially those relating to the regulations deriving from the reform of the Criminal Code, Market Abuse, and the Reporting suspicious Transactions, COS, and supervision of the Miami Agency. In addition, the role of the Unit in implementing and 261 managing the risks arising from the provision of investment services to customers is regulated in the MiFID has been and will remain very active. From this date it now includes the Money Laundering Prevention Unit. All of this is carried out with the aim of achieving greater efficiency and effectiveness. The purpose of the Regulatory Compliance Unit is to adapt to the existing regulatory supervisory environment and to anticipate any regulatory changes on the horizon with a view to helping the Cassini Management mitigate the impact of the risks which they may have on Banco Pastor. With the same, it advises and assist the rest of the Organisation so as to foster the aforementioned (compliance culture) which allows, through correct alignment of values, processes and controls, the Act to prevent minimise the possible impact of the risks listed below which may incur on Banco Pastor as a result of possible to finish you deficiencies relating to regulatory standards. In order to achieve this objective, it will make use of indicators, controls and procedures which allowed to monitor and manage efficiently different types of risk. At Banco Pastor we have defined four different types of risk: Compliance Risk: which is the risk of the damage that can be caused to the business model or the financial conditions of the organisation due to the failure to comply with laws, policies and internal standards and the failure to meet the expectations of stakeholders. Regulatory Risk: which is the risk of an organisation being fined by regulators or sustaining financial losses or damages to its reputation as a result of not complying with applicable rules and regulations, evading compliance or not responding to changes in regulators’ expectations. This includes the actual non-compliance with rules as well as the failure to satisfy regulators’ expectations, which includes not communicating with them as clearly as they require. Reputation Risk: by its very definition it is the most feared of the three types because of the impact it can have on the company’s brand and image due to the negative perception of third parties of its business practices, whether or not those perceptions are accurate, and which can affect the customer base and income and generate litigation costs. Criminal Risk: the risk arising from the possible consequences of LO 5/20 of 22 June 2010 amending the Criminal Code which entered into force in December 2010, through which the Bank may not only be declared civilly liable for offences committed by its de facto or in Law directors and subsidiarily by the committee or by its employees, but it may also be declared criminally liable for certain offences committed by its executives or employees in exercising their office on behalf on Banco Pastor, in the latter case if the Bank has not carried out due control. The penalties may vary from a fine, the inability to obtain public support for government contracts, up to legal intervention and, even, the Bank's dissolution. As regards regulatory compliance prior to the creation of the Regulatory Compliance Unit in 2006, the Bank already had three units responsible for managing regulatory compliance risk such as the Money-Laundering Prevention Unit, the “Ad Hoc” unit under the supervision of the Bank’s Secretary General which was responsible for controlling Codes of Conduct and RIC. In addition, for all other issues, the Compliance Unit bases its work on the operational risks identified and categorised qualitatively in the recommendations issued by the British Bankers’ Association. This categorisation applies a subjective 262 rating from 0 to 5 to express the reputational risk associated with a given operational loss event. An inventory is kept of reputational risks which is updated regularly, and a monthly report is submitted accordingly. D.2 Indicate whether the company and/or group has been exposed … On having selected the option No, the system does not allow us to include the following comment: As indicated in the previous section, the business of the Banco Pasto Group involves the assumption of certain risks that must be guaranteed and controlled using systems that are commensurate at all times with the level of risk assumed. Credit risk is a given in the banking business. As a consequence of the complicated economic environment brought about by the international financial crisis in which the bank conducted its business in 2011, the default rate continues to rise, in line with the trend that can be observed in other Spanish financial institutions. The exposure to all other risks is limited. The control systems have worked properly and there were no specific situations whose magnitude would suggest the assumption of risk levels above and beyond the limits established for properly managing and controlling each one. You may include in this section any other information, clarification or observation related to the above sections of this report. Specifically indicate whether the company is subject to corporate governance legislation from a country other than Spain and, if so, include the compulsory information to be provided when different to that required by this report. Binding definition of independent director: 263 List any independent directors who maintain, or have maintained in the past, a relationship with the company, its significant shareholders or managers, when the significance or importance thereof would dictate that the directors in question may not be considered independent pursuant to the definition set forth in section 5 of the Unified Good Governance Code: NO Date and signature: This annual corporate governance report was approved by the company’s Board of Directors at its meeting held on: 09/02/2012 List any directors who voted against or abstained from voting on the approval of this report. NO 262 INTERNAL RISK CONTROL AND MANAGEMENT SYSTEMS RELATING TO FINANCIAL REPORTING (ICSFR) COMPANY CONTROL ENVIRONMENT 1 What bodies and/or departments are responsible for (i) the existence and maintenance of an adequate and effective ICSFR; (ii) its implementation; and (iii) its supervision. The Board of Directors of Banco Pastor has approved the Global Framework for implementing ICSFR in the Banco Pastor group (hereinafter "BP Group") in which: The Board of Directors assumes ultimate responsibility for the existence and maintenance of an adequate and effective ICSFR which will be based on the recommendations made by the Spanish Securities Market Commission (CNMV) in this matter. The Control and Audit Committee assumes responsibility for supervising the ICSFR which will cover the control of the process of preparation and presentation, compliance with regulatory requirements, suitable delimitation of the consolidation scope and correct application of accounting criteria. The Control and Audit Committee will base its work on the Internal Audit when supervising ICSFR. The General Controller’s Department assumes responsibility for the design, implementation and functioning of the ICSFR and, to this end, will perform the process of identifying the risks in preparing financial information (with at least an annual review), and will perform the descriptive documentation of the activity control flows and will be responsible for implementing and executing the ICSFR. 2 What departments and/or mechanisms are in charge of: (i) design and review of corporate structure; (ii) clearly establishing lines of responsibility and authority with an adequate distribution of tasks and functions; and (iii) ensuring that sufficient processes exist for proper communication throughout the company, especially as related to the production of financial information. The Corporate Development Department is responsible for the review of the organisational structure, which, based on the needs of the BP Group, analyses and adapts the structure of the branches, the regional departments and the central services. Any significant modification of the organisational structure is approved by the Chief Executive Officer and by the Chairman and is published in the Internal Circular on the Intranet to which all the professionals in the BP Group have access and in which there is an organisational chart which is permanently updated. 3 Do the following elements exist, especially relative to the process of creating financial information: • Code of conduct, body which approves it, degree of dissemination and instruction, included principles and values, (indicate if there is specific mention of an transactions registry and 263 creation of financial information), a body charged with analyzing non-compliance and proposing corrective actions and sanctions. • A hotline which permits communication to the audit committee of financial or accounting irregularities as well as potential breaches of the code of conduct and irregular activities within the organization, and whether these communications are confidential. • Periodic training programmes for personnel involved in the preparation and review of financial information as well as evaluation of the ICSFR which at a minimum covers accounting rules, audit, internal control, and risk management. There is a professional code of conduct which is known by all the professionals in the BP Group. It is expected that specific mention of a transactions registry and the creation of financial information will be incorporated into said code. Even though there is still no formal communication channel with the Control and Audit Committee, there is an agreement through which a hotline will be established through which the professionals of the BP Group may communicate directly with the Control and Audit Committee, in the manner which it decides, financial and accounting irregularities, ensuring confidentiality at all times. There is a Professional Develop System integrated in SAP which defines the competencies and technical knowledge for each position. An appraisal is carried out once a year of all the professionals of the BP Group and action plans established which include measures to improve those capacities in which weaknesses have been identified, highlighting training actions. The Training Unit, which is part of Human Resources, has developed a Training Plan which includes face-to-face and online courses to which all the professionals in the BP Group will have access. All the units involved in the process of preparing financial information have received training on financial reporting and receive continuing updates as legislative changes take place and cover both standards of first application in the year in course and legislation approved or in the process of approval which will affect future years. In order to strengthen the importance of ICSFR, Human Resources is expected to prepare, in collaboration with the General Controller’s Department and the Internal Auditing Unit, an ad hoc training plan with regular updates of knowledge for the personnel involved in preparing and reviewing financial information, as well as the evaluation of ICSFR, which will at least cover standards relating to accounting, audits, tax, internal control and risk management. ASSESSMENT OF FINANCIAL INFORMATION RISKS 4 What are the principle characteristics of the risk identification process, including error and fraud risk, as regards to: • Whether the process exists and is documented. • If the process covers all of the objectives of financial information, (existence and occurrence; completeness; valuation; delivery; breakdown and comparability; and rights and obligations), if it is updated and with what frequency. • The existence of a process for identifying the scope of consolidation, taking into account, among other factors, the possible existence of complex company structures, shell companies, 264 or special purpose entities. • If the process takes into account the effects of other types of risk (operational, technological, financial, legal, reputational, environmental, etc.) to the extent that they affect the financial statements. • What management body of the company supervises the process. The General Controller’s Department in collaboration with a Consulting firm of recognised standing has defined a risk identification process which is duly documented through which the relevant processes and activities in preparing financial information have been identified. The analysis has been carried out based on the quantitative significance of the headings in the consolidated financial statements of the BP Group, and also a qualitative analysis has been carried out which considers issues such as automation of the process, standardisation of operations, accounting complexity, the need to make estimates etc. The risk identification process will be reviewed at least annually and specifically when there are significant changes in operation. The process is supervised by the Control and Audit Committee, which has the Internal Auditing Unit as a support unit in its supervision of ICSFR, having approved a Multiyear Review Plan for ICSFR prepared by the Internal Auditing Unit. CONTROL ACTIVITIES 5 Documentation describing the flow of activity and controls (including those relating to risk of fraud) of the various types of transactions which may materially affect the financial statements, including financial closing procedures and the specific review of judgments, estimates, valuations and relevant forecasts. Once the relevant areas/processes have been defined, the General Controller’s Department carries out a detailed description of the controls which have been established to minimise the risks identified. Each one of the relevant processes is in turn divided into subprocesses and for each of these the existing risks, controls, the unit and the person responsible for exercising control are identified. These relevant area/processes associated with operations include: Credit investment Doubtful assets and doubtful contingent risks Real estate assets received in payment of debt Substandard risk Generic provision Shareholdings Debt securities Derivative products (trading and hedging) Financial liabilities amortise cost (term deposits and sight current accounts) Debits represented by marketable securities Provisions Taxes There is also description of the risks and controls of the generic accounting process, of the cash accounting process, of the accounting closing process, the consolidation process and of the process of preparing annual 265 accounts. Each one of these processes is documented in a technical sheet which is periodically updated and which is available to the Internal Auditing Unit for supervision. 6 Internal control policies and procedures for information systems (access security, change controls, control of changes, their operation, operational continuity, and segregation of duties, among others) which support relevant processes within the entity relating to the creation and publication of financial information. With regard to the Information Systems, a document has been prepared includes a description of the information systems which support the relevant processes relating to the preparation of financial information The Technical Department has established suitable security protocols which include the control of access to each one of the systems. The implementation in progress of CMMI in the BP Group establishes for IT development procedures suitable policies for controlling changes and segregating duties, establishing the appropriate processes for performing development tests and implementing production with clear delimitation of persons responsible and technological environments. All development activities are carried out in the context of a duly formalised annual project plan. With regard to operational continuity, the BP Group has a Systems Continuity Plan which, inter alia, includes a IT backup centre in another location with the possibility of substituting the main centre in the event of any contingency. Similarly, there is a backup centre to provide support to the Cash so that market operators and control support areas for this activity may carry out their duties in the event of a contingency in the building from which they currently operate. Furthermore, there is a possibility that 400 key persons may work by distance through access to the Information Systems of the BP Group from any place with a guaranteed Internet connection with tokens which provide security codes. 266 7 Internal control policies and procedures intended to supervise the management of activities subcontracted assessment, to calculation third or parties, evaluation as well entrusted to those independent aspects experts that of may materially affect financial statements. The BP Group periodically reviews which activities relating to the preparation of financial information are subcontracted to third parties and, as the case may be, the Financial Reporting unit establishes control procedures to verify the reasonable nature of information received. With regard to the financial statements at year-end 2011, there are no material activities for the purposes of preparing financial information which has been subjected to third parties. 8 Procedures for review and authorization of financial information and description of the ICSFR to be published in the equity markets, indicating those responsible. The General Controller’s Department prepares the public financial information which is sent to financial markets and executes the controls established for this purpose so that there is consistency between the public information and the consolidated financial statements of the BP Group. Prior to their publication, the Control and Audit Committee supervises the quarterly accounting closes and directly informs the Board Directors. The half yearly and annual financial statements are submitted to the accounts audit and external auditors issue their audit opinion and directly inform the Control and Audit Committee on the review process performed. INFORMATION AND COMMUNICATION 9 A specifically assigned function responsible for defining and updating accounting policies (accounting policy area or department) as well as resolving doubts or conflicts arising from their interpretation, maintaining a free flow of information to those responsible for operations in the organization. The Financial Information Unit, which is part of the General Controller’s Department, is responsible for defining and updating the accounting policies applicable to the operations performed both by the company and by the companies forming part of the BP Group. Legislative changes are analysed by this unit which is responsible for giving instructions for the implementation in the Information Systems. With regard to their automation, there is detailed documentation on the intermediary accounting stages which defines the accounting schemes applicable to the operations and which establishes the information which each one of the applications must send to the accounting application. 267 10 A manual of accounting policies updated and communicated to the units by which the entity operates. The Financial Information Unit, part of the General Controller’s Department, has a set of documents which constitutes the manual of accounting policies which is permanently updated. Similarly, the documents describe in detail the process of preparing financial information. 11 Measures for capturing and preparing financial information with consistent formats for application and use by all of the units of the entity or the group, and which contain the main financial statements and notes, as well as detailed information regarding ICSFR. The consolidation and preparation of financial information is carried out centrally. A consolidation package has been developed which summarises the information necessary which each company in the BP Group must send to the Financial Information unit on a monthly basis. As indicated in section 5, the key processes include the accounting closing process, the consolidation process and the process for preparing financial information which incorporates the accounting risks and controls which have been identified. 268 SUPERVISION OF SYSTEM PERFORMANCE 12 If there is an internal audit function that has among its mandates support of the audit committee and the task of supervising the internal control system, including the ICSFR. The BP Group has the Internal Audit unit, which is part of the Audit and Control Department, which supports the Control and Audit Committee in supervising ICSFR. To this end, there is a Multiyear Plan which describes the activities and tests to be performed, starting from the analysis of the reasonable nature of the process for identifying significant activities/processes in preparing financial information The Internal Audit Unit directly informs the Control and Audit Committee of the result of its review and issues recommendations for improvements. 13 If there is a procedure by which the account auditor (in accordance with that contained in the Normas Técnicas de Auditoría (“Auditing Standards”)), internal audit and other experts may communicate with senior management and the audit committee or managers of the entity regarding significant weaknesses in internal control identified during the review of the annual accounts or any others they have been assigned. Additionally, state whether a plan of action is available for correcting or mitigating any weaknesses found. The account auditor annually issues a report with recommendations which is presented to the Control and Audit Committee and which states the internal control weaknesses identified during the Review process. This report is sent to the affected units/areas which are responsible for proposing improvement measures to rectify the weaknesses identified. 14 A description of the scope of the evaluation of the ICSFR made during the fiscal year and of the procedure by which the person responsible communicates its results, if the entity has an action plan that describes corrective measures, and if it considers its impact on financial information. The Internal Audit unit has a Multiyear Plan for reviewing ICSFR and issues an annual report in which it informs the Control and Audit Committee of the results of its review, issuing, where appropriate, improvement recommendations. 269 15 A description of oversight activities carried out by the audit committee. The Control and Audit Committee approved in July 2011 the Global Framework for implementing ICSFR in the BP Group. In its meeting in December 2011, the Control Audit Committee analysed the report on the Results of the Internal Audit on ICSFR 2011, which informs about the work performed, the conclusions obtained and the recommendations issued. 16 If the ICSFR information submitted to the markets has been subject to review by the external auditor, in which case the entity shall include its report. If not, reasons why should be given. The approved Global Framework establishes that the Control and Audit Committee shall propose, based on best market practices, the evaluation of the ICSFR by the account auditor. In 2011, the information of the ICSFR has not been subject to review by the account auditor as it is in the implementation stage. 270 BancoPastor DECLARATION OF LIABILITY OF THE ANNUAL FINANCIAL REPORT Statutory declaration drawn up by the Secretary of the Board of Directors of Banco Pastor, S.A., Mr Óscar García Maceiras to record that each and every one of the members of the Board of Directors declares that, up to the limits of their knowledge, the annual accounts, both individual and consolidated, for financial year 2011, prepared in the meeting on 9 February 2012 and drawn up in accordance with the applicable accounting principles, offer a true and fair view of the equity, financial situation and results of Banco Pastor, S.A. and the companies included in the consolidation taken as a whole and that the management reports approved together with the accounts include a true and fair analysis of the business development and results and the position of Banco Pastor, S.A. and companies included in the consolidation taken as a whole, together with the description of the main risks and uncertainties which the Bank faces, with each and every one of the Bank’s Directors signing in agreement, the first names and surnames of whom appear , to which I attest. Furthermore and for the pertinent legal effects, the persons signing below, members of the Board of Directors of Banco Pastor, S.A., declare that the consolidated Annual Accounts and Management Report corresponding to the financial year ended on 31 December 2011 are those which appear in the sheets numbered __________________to_____________, both inclusive. The Annual Accounts corresponding to the financial year ended on 31 December 2011 were prepared in A Coruña by the Board of Directors of Banco Pastor, S.A. in its meeting on 9 February 2012. A Coruña, 9 February 2012. Mr José María Arias Mosquera (Chairman) Mr Jorge Gost Gijón (Vice-Chairman / CEO) Mr Marcial Campos Calvo-Sotelo (Member) Mr José Luís Vázquez Mariño (member) Mr Fernando Díaz Fernández (Member) Mr José Arnau Sierra (Member) Mr Gonzalo Gil García (Member) Mr José Gracia Barba (Member) Mr Oscar García Maceiras (Member/ Secretary) 271