James Lowman ACS Chief Executive C

James Lowman
ACS Chief Executive
C-Store Connections 2009
Association of Convenience Stores
• Formed 1995
• 33,500 shops in membership
• Buying groups,
groups symbol groups
groups, multiples
multiples,
convenience stores, independents
• Premier club of suppliers
• Lobby group for sector
• Providing advice for members
• Offering networking opportunities
• www.acs.org.uk
www acs org uk
ACS Membership
24
Premier Club
Convenience Market
The good news
news…
….Shoppers are choosing local
The value of the convenience market now
v three years ago:
2008
2006 – C Sector
worth £24.6bn
x4.6%
x6.1%
2007
x5%
2009 – C Sector
worth £29.1bn
The Challenge:
Delivering what
shoppers want…
Product Availability 46%
Staff Friendliness 33%
Value for money 33%
Speed of service / short queues 26%
Not having to travel to the supermarket 25%
Note: availability more important than price
him! CTP Tracker survey results 2009
Recession Impact
UK economy
weakest in 30
'weakest
years'
The UK economy
shrank 1.9% in the
first three months
of 2009, according
to gross domestic
product
d t (GDP)
data from the
Office for National
Statistics.
Unemployment
Unemployment
creating slack in labour
market and potentially
better cheaper staff
better,
Further reduction in
disposable income,
particularly for 20%
related to financial
services
Legislative Environment
Tobacco
•
•
•
•
•
•
Display ban
Banning orders
Bootlegging
Proxyy sales
Plain packaging?
Licensing system?
Planning
•
•
•
•
Town Centre First
Merging of policies
Competition test
g
Local decision-making
Alcohol
•
•
•
•
Local licensing conditions
Test purchasing
Trial by media
Promotions restrictions?
What does Community mean?
communication
unity
Th L
The
Lovell’s
ll’ prescription
i ti ffor success
The Morgan’s
Morgan s online strategy
Val Newman, boxing clever
Consistency
Individuality
Thank you