UNILEVER WORKPLACE SERVICES

UNILEVER
WORKPLACE SERVICES
CORENET GLOBAL - DISCOVERY FORUM
BANGALORE - MAY 8, 2014
WELCOME TO THE UNILEVER-ETSC
PRESTIGE SHANTINIKETAN –
COMMERCIAL COMPLEX TOWER A
Unilever
Tower A
Total Campus -107 acres. Commercial is spread out in 45 acres
3.6millionSq.ft Total Carpet area
Tower -A is of 4 lakhs sq.ft
First floor Evacuation plan
You are here
Emergency/
Fire Exits
There are 3 Emergency Exits. 2 on both sides of lift lobby & 1 on diagonally opposite side
TYPICAL FLOOR FIRE EXIT & DIRECTIONAL MAP
Stay with Your Unilever Escort.
In the Event of an Real or Drill
Evacuation signified by Flashing
Lights and an Intermittent Siren,
Exit the Building from the Nearest
Exit. Follow your Unilever escort
to the Assembly Area.
While on-site, your safety is our highest priority. We
expect you to follow all of our safety procedures and
seek guidance if you have any questions. We hope you
enjoy your visit.
Site Access: Your security Pass will:
Open Access Control doors,
Give you access to restricted areas, if this is necessary for your job.
YOU MUST WEAR YOUR PASS AT ALL TIMES
WORKPLACE SERVICES HELPING ADDRESS KEY
BUSINESS CHALLENGES
Reduction
of P/L, OTI
Ease of use of services
• One entry
badge
• Making video
as easy as a
phone call
Increasing value
through Facilities
Management
Transformation
(FMT) programmes
MSG FROM VP
WPS
For Real Estate, €5M+ in P/L
gross saving and €85M OTI in
property disposals in 2013
• One booking • One approach
tool
for Facilities
Management
Travel discipline
Sustainability
Paper
Energy
Waste
• Contributing to the USLP* through
our energy, paper and waste targets
* Unilever Sustainable Living Plan
• Increasing
integration with
Travel, Card, and
Meeting and events
Improvement
in Agile
• Certification
visibility
• Improving our
ability to
collaborate
• Delivering building
projects consistently
• Supporting 10%
T&E reduction
and sustainability
targets
• Improving Travel
service and visibility
of travel behaviour
ETSC … How the journey unfolded
The Enterprise & Technology Solutions Centre (ETSC) in Bangalore was
launched in May 2012. The Center was formally inaugurated by Unilever CEO,
Mr. Paul Polman in November 2012.
• Our unique hub employs >2100 Unilever and partner employees and is the first
Unilever centre to provide services for the entire globe from a single location.
• ETSC is a global hub with state-of-the-art technology and facilities.
• ETSC offers Unilever faster, better quality and more cost-effective support. It
draws on HUL’s rich heritage and strengths and inspires our people to drive
business growth.
• As well as being a cost-competitive model, Unilever can use the centre to pilot
innovations
Speed and scale:
The ETSC was built in four months and within 1.5 years, our employee base
doubled to 850, with Finance Services and Application Support teams being set
up from scratch.
UNILEVER - ETSC
16 Floors
410000 Sq.ft
16th Floor – Cafeteria -24932 Sq.ft
9th to 11th Floor – Proposed expansion –
to be ready by June 2014. -25288 Sq.ft
2nd to 8th & 12 to 15th Floors – Typical
floor Workstations- Each of 25,288 Sq.ft
1st Floor – Meeting rooms -19150 Sq.ft
G Floor – Reception - 13240
ENTERPRISE & TECHNOLOGY SOLUTIONS (ETS):
ONE GLOBAL TEAM OF EXPERTS
WE ARE EXPERTS ON:
WE ARE A GLOBAL TEAM
HR Services
Business & Finance Services
Information & Analytics
Real Estate Management
Travel & Facilities Management
IT services and Innovation
We deliver improved Services and
Processes, enabled by Technology
at the best possible cost,
contributing to business growth
2,500 strong team
Manage costs of € 1.6bln
ETSC: A SNAPSHOT
Employees: 830
Vendor Partners: 1500+
Total strength: 2400+
ETSC : AN AGILE
WORKPLACE
PRINCIPLES EXPLAINED
IN THE PAST…
• Organisations placed
boundaries around
work
• When (9 to 5)
• Where (the office)
TODAY
TODAY…
OUR OLD ENVIRONMENTS
OFFICE UTILISATION
In a traditional office of
Agile Workplaces: Up to 40%
assigned desks: 60%
more cost- and energy-efficient
people not fully utilising
to operate than traditional
their dedicated workspaces offices
AGILE WORKPLACE PRINCIPLES
Very few assigned desks – desk sharing allows for more meeting space.
Designed around activities – not individuals
Individual and team storage
Space allocated on need, not hierarchy.
Agile workplace zones
ETSC is an Agile Workplace designed with three specific zone types: Focus,
Connect, and Vitality.
Each of the zones serves a specific purpose.
17
Zones
First, the Focus zone.
Focus zones contain space for individual working and largely consist of
workstations that can be used flexibly by residents.
Connect zones are specifically designed for collaboration with colleagues—
either those physically present in the facility or those that are far away.
Connect zones contain both formal and informal conference spaces, as well as
huddle areas and VC & telepresence facilities.
Lastly, Vitality zones contain space for revitalization, health, and meeting
personal needs.
Such spaces might include Plaza Areas, Cafeteria, Ground floor kiosks,
amenities (such as banking, U-Shop etc.).
18
Focus zone
19
Connect zone
20
Vitality zone
21
Agile workplace floorplan
Small conference rooms
Large conference room
Storage
Phone rooms
Café
Quiet work area
Huddle
Lounge
Individual workstations
FOCUS
CONNECT
VITALITY
22
Ground floor Kiosks:
U- Shop
1ST FLOOR –MEETING ROOMS
19000 sq.ft
14-Meeting rooms
1Board Room
1-TP Room
TYPICAL FLOOR : 2ND TO 8TH & 12 TO 15TH
FLOORS
Floor Area:25000sq.ft
220- work stations
Meeting rooms per floor
1- video conferencing
1- projector facility
17- Discussion rooms
1-Plaza/Break out area
2-Reprograpics area
CAFETERIA –16TH FLOOR
Capacity – 620 seats
4 vendors
Veg lunch & dinner
Non Veg Lunch
Juice & Deli Counter
Taj Vivanta Lunch
ARE THERE TRADE-OFFS?
• Yes…
• Less “personal space” in the office
• Less “face to face” time with colleagues
• Potentially harder to manage boundaries around personal
time
• But…the trade-offs can be worth it
SOME KEY RESULTS
• 43 Agile Workplaces
completed or in
progress
• 30% greater space
utilisation
• Multi-award winning
environmental office
design:
• Singapore’s Mapletree
Business City and
Unilever House in DACH
SOME KEY RESULTS
• Increased
employee
engagement
scores
• 86% enjoy new design
• 80% increased
productivity
QUESTIONS?