Reduction of Non-Revenue Water - Smanjenje neprihodovane vode
Transcription
Reduction of Non-Revenue Water - Smanjenje neprihodovane vode
Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Reduction of Non-Revenue Water (NRW) in South-East Europe Survey report PUC Vodovod i kanalizacija Velika Kladusa SEAD BADNJEVIC REGIONAL EXPERT ON WATER LOSS REDUCTION AUGUST, 2015. Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša CONTENTS LIST OF FIGURES...........................................................................................................................................4 LIST OF TABLES.............................................................................................................................................4 ABBREVIATIONS...........................................................................................................................................5 1. INTRODUCTION.................................................................................................................................7 1.1.Background..........................................................................................................................................7 1.2. The Project area and utility factsheet................................................................................................8 2. METHODOLOGICAL APPROACH................................................................................................11 2.1. General approach to audit process..................................................................................................11 2.2. Field visit............................................................................................................................................11 3. INSTITUTIONAL ASSESSMENT....................................................................................................11 3.1. Legal frame and organization..........................................................................................................11 3.2. Commitment of company management to reduction of NRW....................................................14 4. ASSESSMENT OF OPERATIONAL MANAGEMENT..................................................................15 4.1 Assessment of technical management............................................................................................15 4.2. Assessment of financial aspect of business.....................................................................................23 5. WATER BALANCE.............................................................................................................................23 6. CONCLUSIONS, RECOMMENDATIONS AND KEY ACTIONS...............................................25 PUC Vodovod i kanalizacija, Velika Kladusa | 3 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša LIST OF FIGURES Figure 1: Geographic position of Velika Kladusa.........................................................................................8 Figure 2: Velika Kladusa town area................................................................................................................8 Figure 3: Organizational chart of the water supply company in Velika Kladusa....................................13 Figure 4: Water supply system of Velika Kladusa.......................................................................................19 Figure 5: Telemetric system of water works in Velika Kladusa.................................................................21 LIST OF TABLES Table 1: An overview of water supply zones in the water supply system of Velika Kladusa....................9 Table 2: Basic data about the company........................................................................................................10 Table 3: Qualification structure of employees.............................................................................................14 Table 4: Age structure of employees.............................................................................................................14 Table 5: Characteristics of water sources of water supply system of Velika Kladusa..............................16 Table 6: Characteristics of reservoirs in water supply system of Velika Kladusa....................................17 Table 7: Overview of pipeline per material.................................................................................................18 Table 8: Calculation of specific consumption for zone DMA 4.................................................................22 Table 9: Basic financial indicators of company’s business activity............................................................23 Table 10: Basic indicators of water balance.................................................................................................24 4 | Reduction of Non-Revenue Water (NRW) in Southeast Europe Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša ABBREVIATIONS EU European Union B&H Bosnia and Herzegovina FB&H Federation of Bosnia and Herzegovina NRW Non-Revenue Water NALAS Network of Associations of Local Administrations in Southeast Europe IAWD International Association of Water supply companies in the Danube river basin GIS Geographic Information System SEE South-East Europe PUC Public Utility Company DMA District Metered Area PRV Pressure Reducing Valve IWA International Water Association SCADA Supervisory Control And Data Acquisition GIZ ger. Deutsche Gesellschaft für Internationale Zusammenarbeit – German Enterprise for International Cooperation PUC Vodovod i kanalizacija, Velika Kladusa | 5 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša 1. INTRODUCTION 1.1. Background The project ‘Reduction of non-revenue water in SE Europe’ is implemented by Aquasan network B&H and GIZ, through Open regional fund for modernization of municipal services, financed by German Federal Ministry for Economic Cooperation (BMZ) and Swiss Agency for Development and Cooperation (SDC). The project covers three countries in SE Europe: Macedonia, Kosovo and Bosnia and Herzegovina. Project activity area is focused on: (1) increasing awareness and capacities relating to relevant decision-makers, managerial and technical part, through a number of theoretical and practical (onthe-job) trainings; (2) designing, adaptation and sharing tools and methods for reduction of nonrevenue water, including the best cases derived from practice; (3) implementation of concrete measures for reduction of non-revenue water, detailed analysis of non-revenue water, improvement of information flow, organization of tasks, procurement and installation (application) of NRW equipment; (4) creating a large number of trained experts for NRW. The project started in November 2014, with creation of application form and applications of interested water supply companies through national associations of waterworks and communal companies in participating states. A total of 14 water companies applied in Bosnia and Herzegovina, and three partner companies were selected: PUC Vodovod i kanalizacija a.d. - East New Sarajevo; PUC 6. mart d.o.o. - Gorazde; PUC Vodovod i kanalizacija d.o.o. - Velika Kladusa; For the purpose of selecting one pilot company in each country, there was a separate questionnaire made. The questionnaire was additionally adjusted by consulting company SETEC and regional experts Sead Badnjevic and Bojan Ristovski, and then it was submitted to partner companies. After receiving filled questionnaires and performed analysis for B&H, the PUC Vodovod i kanalizacija Ltd. company of Velika Kladusa was selected as the pilot company from Bosnia and Herzegovina. Within the project, there were two trainings held for partner companies from all three countries, in Skopje, Macedonia (17-19 June 2015) and Klagenfurt, Austria (3 – 6 August 2015), dedicated to technical staff as a part of working package that encloses strengthening the capacities of water supply companies. There was also a one-day training held in Klagenfurt, Austria (6-7 August 2015) dedicated to the decision-makers in partner water companies and municipalities. Besides this project, PUC Vodovod i kanalizacija Ltd. Velika Kladusa is active in other regional projects. Within the implementation of Danube Water Program, the company participated in setting the benchmarks of company’s activity according to IBNET methodology. PUC Vodovod i kanalizacija Ltd. Velika Kladusa, as part of GIZ (ORF MMS), will receive business tools for planning in the field of property management, which will be tested and installed in seven pilot communal companies from countries included in the project. A detailed training in all aspects of using this tool will be given to administrators, users and management. PUC Vodovod i kanalizacija, Velika Kladusa | 7 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša 1.2. The Project area and utility factsheet Velika Kladusa is a town and a center of municipality at the far north-west of Bosnia and Herzegovina. On the south it borders with municipalities of Una-Sana Canton, Buzim and Cazin, while from west, north and east it borders with Croatia, i.e. municipalities of Cetingrad, Vojnic, Topusko, Glina and Dvor. There were 52,908 inhabitants in Velika Kladusa in 1991, while the municipal surface is 331.55 km2, which makes Velika Kladusa one of the most densely populated areas in B&H. It is estimated that there are about 40,000 inhabitants in the municipality nowadays. The municipal territory was administratively divided into 14 local communities. The geo-traffic position of Velika Kladusa is very significant for its population, for Una-Sana Canton and for Bosnia and Herzegovina as a whole. The land in Velika Kladusa municipality presents one of the most important factors in the municipal development, considering geographic position, climate and hydrological circumstances, geologic and petrologic characteristics. In the total land surface area, the highest percentage goes to the farming land – 22,375 hectares or 67.48% of the total area. According to basic natural-geographic characteristics, Velika Kladusa area belongs to peripanonic space, situated between Dinaride mountain chain on south-west and low Posavina in the north, with the average altitude above sea level of 300 to 400 meters. The karst relief shapes are reflected in a number of funnel-shaped holes in limestone, sinkholes and still unexplored caves. The municipality is very rich in preserved sources (wells) of drinking water, as well as wells of thermal water that can be used for health and recreational purposes. Figure 1: Geographic position of Velika Kladusa Figure 2: Velika Kladusa town area PUC Vodovod i kanalizacija in Velika Kladusa is a public company owned by the municipality, whose primary activity is producing and distributing drinking water, as well as collecting and removing wastewaters. Besides these, the company performs the following activities: Current and investment maintenance of water pipeline, By its main climate characteristics, it i sin the zone of moderate continental climate, characterized by moderately warm summers with average annual temperature of 10.3 Celsius, and moderately cold winters. 8 | Reduction of Non-Revenue Water (NRW) in Southeast Europe Constructing new water supply systems, Sanitation, chlorination of produced drinking water, Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Construction and maintenance of house connections, System of remote management of water supply system, and Detection Water supply system of Velika Kladusa consists of 5 independent subsystems, which are divided into 11 zones of water supply. In this way some 95% of municipal population is covered by public system of water supply. of leakages in the supply network. Table 1: An overview of water supply zones in the water supply system of Velika Kladusa WATER SUPPLY ZONE THE AREA INCLUDES NO. OF HOUSEHOLD CONNECTIONS NO. OF INDUSTRIAL CONNECTIONS TOTAL NO. OF CONNECTIONS Zone 1 Urban area of Velika Kladusa, villages of Trnovi and Miljkovici, and customers in Croatia. 5.578 720 6.298 Zone 2 Villages of Nepeke, Smrekovac and Siljkovaca 238 3 241 Zone 3 Villages of Polja and Dolovi, Mala Kladusa, Marjanovac, settlement of Begluk, Grahovo-Barake, part of settlements Sumatac and Vidovska. 1.173 19 1.192 Zone 4 Settlements of Kudici, Johovica, part of settlement Gornja Vidovska and part of settlement Glavica. 873 11 884 Zone 5 Settlements of Purici Gornji and Purici Donji, Vejinac, Donja Lucka, Sabici, Pecigrad. 489 6 495 Zone 6 Settlements of Todorovo, Todorovska Celinja, Golubovici, Culumak, Rakovici, Krivaja, Jusici, Mrcelji, Vejinac. 1.214 7 1.221 Zone 7 Settlements: Gornja and Donja Slapnica, Todorovska Slapnica, Kumarica, Klancine, part of Podzvizd settlement. 1.243 19 1.262 Zone 8 Settlements Kurtica Glavica, Sestanovac, Tracjesici, Kuduzovici, Dukici, Vrnograc, Brda, Vrnogracka Slapnica, Poljice, Mekanovici, Elezovici, Glinica, Poljana, Grabovac, Klek, Gradina and Bosanska Bojna. 1.384 18 1.402 Zone 9 Settlements of Rajinovac, Drenovac, part of settlement Podzvizd. 285 1 286 Zone 10 Settlement of Polje and industrial zone Polje. 658 45 703 Zone 11 Settlements of Zboriste and Crvarevac 371 6 377 PUC Vodovod i kanalizacija, Velika Kladusa | 9 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Table 2: Basic data about the company GENERAL INFORMATION Full name of the company: PUC Vodovod i kanalizacija d.o.o. - Velika Kladusa (PCC Waterworks and sewage l.l.c. – Velika Kladusa) Country: Bosnia and Herzegovina Ownership: Velika Kladusa municipality (100%) Coverage area: 95% of municipal population Places and settlements covered by the water supply system: City of Velika Kladusa, local communities: Bosanska Bojna, Glinica, Mala Kladusa, Podzvizd, Name of project area: Velika Kladusa Polje, Slapnica, Sumatac, Todorovo, Vidovska, Vrnograc, Zboriste. Type of service provided: production and distribution of water and collection of wastewaters Is there a regulatory supervising agency? Year of establishment of company: In 1954, a communal company ‘Cistac’ was founded, which split into two companies in 2005, based on type of activities performed: PUC Vodovod i kanalizacija and JKUP “Komunalije“ NO YES TECHNICAL INFORMATION Number of inhabitants in the service area: 40,220 Coverage of water supply system (in %): 95 Annual volume of produced water (m3): 3,750,997 Number of connections: Total length of water supply network (km): 650 Number of employees: 51 Average number of hours of water supply in a day: 24 Utilization of facility for treatment of drinking water: No facility for treatment of drinking water in the system. Total: 14,088 Active: 12,632 Inactive: 1,456 FINANCIAL INFORMATION Total Annual Revenues: Local currency: BAM Euro: Unit cost of production: Local currency: BAM/m3: Euro/m3 2,274,351 1,163,351 Unit revenue (average tariff) Collection ratio: 1.43 Operating cost recovery ratio: 0,73 Local currency: BAM/m3: Euro/m3 1.40 0.72 92% 0.80 NRW MANAGEMENT 2,004,548 53.4 m3 % Is the network zoned into DMAs? Is water produced metered? YES NO Customer metering coverage ratio: Are production meters regularly calibrated YES NO Is there a customer meter testing and replacement program? YES NO Is there a functional NRW Department/Unit YES NO Is there a pro-active illegal use investigation program? YES NO Is the network pressure measured on regular basis? YES NO Are there pressure reducing valves (PRVs) in the network? YES NO Are there leak detection equipment? YES NO Is Active Leakage Control practiced (searching for invisible leaks)? YES NO Is there an asset management plan? YES NO Is there an information management system for capturing and managing data on leaks, response time and customer complaints? YES NO Are annual water audits conducted: YES NO Is there an established water balance YES NO Non-revenue water 10 | Reduction of Non-Revenue Water (NRW) in Southeast Europe YES NO 99% Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša 2. METHODOLOGICAL APPROACH 2.1. General approach to audit process This assessment of initial state of practices for reduction of NRW in Vodovod i kanalizacija Velika Kladusa is based on several main sources of information: data from application form, data from questionnaire for pilot water supply companies, presentation of the company prepared for the second training for technical staff, data gathered during field inspections and discussions with key employees of the company, earlier prepared reports and documents for projects of international donors and financial institutions, existing literature and experience of involved regional NRW experts. 2.2. Field visit After Vodovod i kanalizacija Velika Kladusa submitted its questionnaire for pilot companies, it was reviewed by the experts. On 25 August 2015 experts of Aquasan network in B&H and an external expert for NRW visited the company and the said questionnaire was supplemented at that occasion. They also discussed with company management, losses detection team and GIS, and visited telemetric center and warehouse, as well as proposed pilot zone. 3. INSTITUTIONAL ASSESSMENT 3.1. Legal frame and organization PUC Vodovod i kanalizacija Velika Kladusa is a public company organized as limited liability company owned by the municipality, with the primary activity in water supply and collection of wastewaters in the municipal area. The company was established in line with regulations of valid laws (Law on economic subjects, Law on public companies), and all founding acts of the company are harmonized with the said laws. Company activity is harmonized with regulations of valid laws and corresponding bylaws (Law on communal activities, Law on water), as well as with decisions of municipal council. PUC Vodovod i kanalizacija Ltd. fully implements previously said regulations. Company management consists of general manager, head of legal department, head of finance and accounting and head of technical sector. General Manager is selected through a public competition, and the proposed candidate is confirmed by the Mayor. The company has all the foreseen bodies, such as Assembly of the company, Supervisory board, Audit board, etc. There is no particular agreement regulating mutual rights and obligations between the company and municipality of Velika Kladusa, their mutual relations are currently defined only by the Decision on establishment. Ownership over the company property Unlike most water supply systems in FB&H, where the system is owned by municipalities, in Velika Kladusa water supply system is owned by the water company. Other movables and fixed assets are also owned by the company. Water supply company PUC Vodovod i kanalizacija, Velika Kladusa | 11 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša acquires property through its work and developments, from own resources, as result of own business activity, taking loans, donations, etc. Rapid post-war expansion of water supply system of Velika Kladusa was realized through joined acting and investments of the water company, municipality and citizens. Annual planning PUC Vodovod i kanalizacija Ltd. Velika Kladusa has and implements its business plan, which is being prepared for the forthcoming year at the end of the current year. This plan is adopted by the Supervisory board and Company assembly. Annual business plan encloses planning for particular departments of the company and for main business activities. It contains main planned priorities of the company for the coming year, financial plan, and investments plan. Necessary budget is defined for all planned activities. In terms of accounting, the activity of water supply and activity of collection of wastewaters have separate accounts per activity, which gives a quality overview of business per activities. In line with public procurement law, the company also makes a plan of procurement for the coming year, which defines procurement of individual goods and services for planned activities. Analyzing business activity in the last three years, the company had positive balance in two years, while one year was negative. With the current price of services the company cannot secure viable business. At the request of the company the municipal council is considering change of price of communal services, which often leads to political interference and makes company business difficult. 12 | Reduction of Non-Revenue Water (NRW) in Southeast Europe Reporting At the end of each business year, the company creates a report on the work for previous year, which needs to be approved by the Supervisory board and Company assembly. This report is then directed to the municipal council of Velika Kladusa, where it is presented by the general manager of the company, after which it is sent for adoption by the councilors. The report mainly comprise of data on realized revenues and expenditures, financial indicators, business analysis, data on the technical sector, data on the development and research sector, work of the Supervisory board and the situation on human resources in the company, as well as the report on water losses and NRW. Organizational chart The following diagram shows the organizational chart of the water supply company in Velika Kladusa. Human resources PUC Vodovod i kanalizacija in the last year had a trend of decreasing number of employees, currently 51, which makes 3,64 employees per 1.000 connections. The company has a training plan for employees at company level, and they spend, in average, 5 days on training per year. At this moment the most necessary training is for GIS and losses detection. The company management is not satisfied with the current training offers and possibilities for the employees to be additionally and continually educated. They believe such trainings should be organized through national associations of water companies. Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša DIRECTOR DEPUTY DIRECTOR HEAD OF LEGAL DPT. - LAWYER HEAD OF FINANCE AND ACCOUNTING FORCEFUL COLLECTION SECTOR BOOK-KEEPER PERSONAL ASSISTANT SECRETARY WORKPLACE SAFETY OFFICER PROCUREMENT OFFICER CLEANER / KITCHEN HAND HEAD OF TECHNICAL SECTOR HEAD OF MAINTENANCE FOR WATERWORKS AND SEWAGE HEAD OF RESEARCH & DEVELOPMENT HEAD OF TELEMETRICS AND LABORATORY ACCOUNTANT WAREHOUSE OFFICER HEAD OF METER READING STAFF METER READING STAFF CASHIER WATERWORKS MANAGER OFFICER OF DEVELOPMENT AND FINANCIAL/ GEODETIC AFFAIRS DISTRIBUTION KV PLUMBER PK/NK MAINTENANCE STAFF 5 KV LOCKSMITHWELDER LABORATORY/ SANITARY TECHNICIAN FAILURE DETECTION AND ANALYSIS OFFICER CONNECTION AND INVESTMENTS OFFICER SDU-WATERWORKS TELEMETRICS KV ELECTRICIAN PK-KV MASON/ CARPENTER CARGO VEHICLE DRIVER MACHINIST Figure 3: Organizational chart of the water supply company in Velika Kladusa PUC Vodovod i kanalizacija, Velika Kladusa | 13 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Table 3: Qualification structure of employees SECTOR / SERVICE NUMBER OF EMPLOYEES: VSS 3 3 I MANAGEMENT II GENERAL AFFAIRS AND FINANCES 8 III TECHNICAL SECTOR 40 TOTAL 51 VS SSS VKV KV PK NK 7 3 1 1 8 2 21 2 6 1 15 2 21 2 7 VSS=university degree; VS=2 year post secondary education; SSS=secondary education; VKV=highly qualified worker-vocational ed.; KV=qualified worker-vocational ed.; PK=semi-qualified worker; NK=non-qualified worker Table 4: Age structure of employees AGE NO. OF EMPLOYEES SHARE IN THE TOTAL NUMBER (IN %) Up to 30 years 1 1,82% Up to 40 years 15 29,91% Up to 50 years 12 21,18% Up to 60 years 17 33,55% Over 61 6 13,54% TOTAL 51 100% Due to the nature of business performed by the company (ground works, working in shifts, night work, etc.) female labor is present with only 12,73%. Qualification and age structure of employees is shown in the following tables. 3.2. Commitment of company management to reduction of NRW Current level of non-revenue water in public water supply system of Velika Kladusa is 53,4%, or in quantity, 2,004,548 m3 per year. The company does not have an action plan for detection and repair and reduction of NRW. Regarding project activities in 2007 and 2009 (zone 1), there were activities of reduction of losses in zone DMA 3, implemented by the Hydro-technical Institute from Sarajevo. After that no other detection activities were conducted, except the passive detection, 14 | Reduction of Non-Revenue Water (NRW) in Southeast Europe i.e. repair of visible or reported damages. The reason for this is that PUC Vodovod i kanalizacija Ltd. does not have the functioning equipment for implementation of necessary activities. A part of the equipment was procured through EU donation, but due to inadequate service the equipment is not in functioning state, and there is no sufficient training of employees to work with that equipment. Nevertheless, recognizing the significance of this field and a new, modern approach in business, the company management started establishing teams for detection of losses and GIS over the past year. Also, the company lately actively participated in regional projects of asset management and benchmarking. Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša 4. ASSESSMENT OF OPERATIONAL MANAGEMENT Source Slapnica was made between 1986 and 1987. It consists of one well. Source Zboriste is currently the only collector-well in the water supply system. 4.1. Assessment of technical management Characteristics of water supply infrastructure Water sources The water supply system of Velika Kladusa currently captures 260 l/s, while the maximum available quantity is 412 l/s. The characteristic here is that these are usually drilled wells of high depths (up to 620 m), and some of them have warmer water of up to 28 °C. Speaking of water treatment, there is only chlorine disinfection since the water quality is satisfactory and there is no need for further treatment. The water is currently being captured from 6 separate sources: Source Kvrkulja was made between 1974 and 1978. The source consists of three active wells. Source Dabrovine I was made between 1979 and 1985. The source consists of three wells, from which only well B1 is currently active. Source Dabrovine II was made in 1983 and consists of two wells of which well B1 is currently active. Source Sumatac is in the settlement of Purici, 12 km south-east of Kladusa, alongside the road Velika Kladusa – Cazin, and it has one exploiting well. PUC Vodovod i kanalizacija, Velika Kladusa | 15 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Table 5: Characteristics of water sources of water supply system of Velika Kladusa NAME OF SOURCE / WELL CAPTURE DEPTH (M) WATER TREATMENT CAPACITY (L/S) WORKING SCHEDULE WATER TANKS SUPPLIED FROM THE SOURCES KVRKULJA Well B1 Well B2 Well B3 200 111 180 disinfection disinfection disinfection 50 50 30 6 h/day Keserovica brdo - 4.000 m3 Gladno brdo - 300 m3 Trnovi - 150 m3 rez. Agrokomerc - 4.000 m3 Kuzmanovo brdo . 200 m3 6 h/day Keserovica brdo - 4.000 m3 Gladno brdo - 300 m3 Trnovi - 150 m3 rez. Agrokomerc - 4.000 m3 Kuzmanovo brdo . 200 m3 6 h/day Keserovica brdo - 4.000 m3 Gladno brdo - 300 m3 Trnovi - 150 m3 rez. Agrokomerc - 4.000 m3 Kuzmanovo brdo . 200 m3 DABROVINE I Well B1 272 disinfection 30 8 h/day Polje - 300 m3 Begluk - 200 m3 Esmeri - 50 m3 350 disinfection 45 8 h/day Polje - 300 m3 Begluk - 200 m3 Esmeri - 50 m3 8 h/day Sumatac - 300 m3 Kudici - 300 m3 Johovica - 300 m3 Draga Golubovici - 200 m3 rast.komora Kudici - 30 m3 rast.komora Johovica - 30 m3 Todorovo - 400 m3 DABROVINE II Well B1 SUMATAC Well B1 620 disinfection 55 SLAPNICA Well B1 351 disinfection 30 10 h/day Slapnica - 400 m3 Kurtica Glavica - 200 m3 Mehurovica Glavica - 200 m3 Sestanovac - 200 m3 Vrnograc 400 m3 Klek - 150 m3 Collector disinfection 10 6 h/day Zboriste - 300 m3 ZBORISTE Collector K1 16 | Reduction of Non-Revenue Water (NRW) in Southeast Europe Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Reservoir capacities Distribution network Public water supply system of Velika Kladusa has a total of 13.694 m3 of reservoir space, including 19 reservoirs in total, which supply water to all the water supply zones. These reservoir capacities are a consequence of pre-war development of food processing industry, terrain configuration and post-war expansion of water supply system. Main reservoir capacities are three reservoirs (tanks) of total volume of 10.000 m3, which supply the urban area and main industry lines. The water supply system of Velika Kladusa is maintained and controlled by PUC Vodovod i kanalizacija Ltd. company and it is a public water supply system. The system consists of 5 independent and connected water supply systems: Central water supply system (Kvrkulja and Dabravine I and II) Water supply system Slapnica - Vrnograc Water supply system Sumatac Water supply system Zboriste Water supply system Kvrkulja – Podzvizd – Rajnovac. Table 6: Characteristics of reservoirs in water supply system of Velika Kladusa NAME OF RESERVOIR POSITION ABOVE SEA LEVEL (IN METERS) VOLUME (M3) ZONE(S) SUPPLIED Keserovica brdo 214,5 4.000 Zone 1 Kuzmanovo brdo 255,0 2.000 Zone 2 Polje - Agrokomerc 191,0 4.000 Zone 3 Polje 229,0 200 Zone 3 Trnovi 264,0 180 Subzone 1f Begluk 275,6 200 Zone 4 Esmerovici 261.0 50 Zone 5 Sumatac 243,5 300 Zone 7 Kudici 492,0 300 Zone 7 Johovica 452,0 300 Zone 7 Todorovo 378,0 200 Zone 6 Draga Golubovici 408,0 200 Zone 6 Gladno brdo 320,0 300 Zone 10 Slapnica 304,9 314 Zone 9 Kurtica glavica 270,0 200 Zone 9 Mehurovica glavica 270,0 200 Zone 9 Vrnograc 240,6 400 Zone 9 Klek 272,0 150 Zone 9 Zboriste 268,0 200 Zone 10 PUC Vodovod i kanalizacija, Velika Kladusa | 17 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Table 7: Overview of pipeline per material MATERIAL [%] LENGTH(M) AC 0,7% 4.063 L 1,1% 31.086 PEHD 88,1% 368.400 PVC 2,6% 10.021 (unknown) 2,4% 232 DL 3,5% 19.750 C 1,6% 11.092 Total 100,0% 444.644 For easier managing and analysis, the system is divided into 11 water supply zones with average pressure is 4 bar, minimum 1,5 bar and the maximum pressure is 16,0 bar. Due to the location of sources and demanding terrain configuration, there is 100% pumping of water in the system towards the consumers, as follows: of consumers are supplied by one pumping, Documentation on water supply network and facilities Water supply company has referenced digital cadastre maps, with displayed public water pipeline network and corresponding facilities (reservoirs, wells, main shafts, etc.) in DWG (AutoCAD format) and basic information on them. 58% 39% of consumers are supplied by two pumping, 3% of consumers are supplied by three pumping. For this purpose 8 pumping stations are used daily at water sources, along with 8 booster pumps, which creates significant electricity bills to the company (about 19.000 Euros). Municipal coverage with clean drinking water is 95%, which understands some 35.000 inhabitants. Highly sophisticated equipment results in very clean and daily controlled water. Total length of water pipeline is some 650 km of different profiles, which caused high financial investments and high maintenance costs. The following table gives an overview of pipeline per material extracted from GIS, which encloses approx. 70% of network. 18 | Reduction of Non-Revenue Water (NRW) in Southeast Europe In the past two years the company has been actively participating in asset management project within Danube water program. Within this project we started creating GIS database in QGIS software, and presently some 70% of water pipeline has been inserted into the GIS. The company does not have hydraulic model of the system, or any of its components. LUK 42 34 3 S 54 31 55 47 PE 56 S9 PEHD; DN 65 PVC; DN100 50 ; DN HD S2 49 68 50 67 S 21 S 22 S6 51 S3 43 58 59 62 75 60 9 BM 21 AC; DN200 PEHD; 50 ; DN HD PE 00 78 00 DN1 DN 65 S 66 S 47 PVC; 85 DN150 ; DN450 STEEL DN200 PEHD; 2S 55 ; DN100 PEHD ; DN80 PEHD 50 ; DN HD PE STANOVI U SKOLSKOJ ZGRADI 89 PEHD; DN80 D; PEH 5/4 36 DN PE FARMA AC-GV1 50 FARMA AC-DV1 ; DN HD PEH D; DN 65 ; DN 50 HD PE PEHD; DN 100 PE HD 50 DN MM-3A 10 50 ; DN HD PE ; DN HD DN 80 I; DC DN 150 4 PE ; 6/4 HD PE C; PV 200 450 DN 200 m3 DOLOVI (KLANCINE) 88 S VK-5 65 PEHD; 3A DN50 S 61 3 NASELJE GRAHOVO NASELJE BARAKE ; DN HD PE 150 NASELJE GRABOVAC CI; 300 DN PEHD; 5/4 M.P.1 B.S. KUDIĆI PEHD; 5/4 PVC; DN100 DCI; DN ; DN80 150 PEHD SOURCE KVRKULJ A PS B 1 PS DABR AVINE 1 PS B 2 PS B 3 R4 R5 R6 R3 M.P.2 M.P.3 VK-4 50 DN1 P/K KUDIĆI NASELJE BARAKE P1 PE HD 100 PE ; 5/4 HD PE ; DN HD 5 PEHD; 5/4 12 PEHD ; 6/4 50 PEH 65 5 ; DN HD PE 12 PEH D; DN PEHD; DN PEHD; DN 150 80 300 REZ. KUDIĆI PE ; 5/4 HD M.P.1 D; DN PEHD; 10 HIDROBLOK L; EE ST D; 50 PEH DN4 STEEL; DN350 EL; STE SOURCE DABR AVINE MM-1J S 62 S 60 DN100 CI 15 ; DN NASELJE SUMATAC 0 C; PV 80 DN ; DN FARMA AC-DOLOVI 39 24 CI; 300 DN PEHD; DN5 0 00;C DN2 M.P.1 " DN5/4 FARMA AC-SUMATAC DN 50 BLINDIRANO PEHD; S 31 41 35 36 40 S 32 S7 53 S 18 42 S 28 34 S 33 .I. PEH 0 DN5 DN D; 0 2 100 DN5 " ; DN CI; DN25 0 80 DN 200 S 37 S 25 54 44 32 25 55 47 300 m3 S 10 48 46 45 S1 3 56 S9 50 67 1 PEHD 71 S 21 S 22 S6 51 S3 C; DN 15 0 52 PVC; DN100 ; DN50 57 S 23 43 58 59 62 75 5/4 DN 100 0 DN5 FARMA AC-DV2 D; PEH AC; DN200 60 PEHD; 78 PVC DN 300 PEHD; DN 80 PEHD; DN S 42 DN 50 ; 5/4 PEHD 125 GRUPEX DD S 43 AC; DN200 83 S 44 S 45 AC; DN200 81 82 R1 8 14 S 51 NASELJE MILJKOVICI 19 ; DN50 5 M.P.2 BM 21 PEHD; PEHD; DN150 0 DN5 20 1 NASELJE ALATUSA 15 91 DN100 PEH D; 100 DN S 46 84 AC; DN200 D; S 66 S 47 PEH 85 D; PEH 50 ; DN1 PVC S 56 STEEL; DN150 DN200 0 2 PEHD; PVC; DN5 DN450 00(1 DN1 2S 55 DN80 90 0 DN5 200 D; DN PEH CI; NASELJE TRN ; DN50 00 ; DN2 92 PEHD; DN50 D; 0 DN5 STANOVI U SKOLSKOJ ZGRADI PEH 89 PEHD; 25) DN80 ; 5/4 PEHD ; DN36 PEHD FARMA AC-GV1 ; DN65 PEHD PEHD; 6/4 PEHD; DN50 VK-6 CI; DN250 PEHD ; DN 80 PEHD; DN 50 PEHD; 5/4 P5 PVC; DN5 0 PEHD; 50 DN8 DCI; DN 150 ; DN1 PVC D; PEH 0 PEHD; DN50 DN 125 PEHD DCI; DN5 00 25 DN 0 PEH DN 50 PEHD 10 HIDROBLOK EL; 50 DN4 DN26 0 STEE ; DN15 L; DN50 DN50 00 DN3 PEHD; PEH NASELJE GLAVICA PVC; DN150 PEHD D; ; DN50 D; PEH STE EL; 9 DC PEH D DN50 MM-3A 10 D; PEH 0 DN5 STE DOLOVI (KLANCINE) DN 100 DN8 0 D; D; PEH 6/4 DN 80 DCI; 150 HD ; DN 50 3A S VK-5 65 NASELJE GRAHOVO NASELJE BARAKE PVC; DN100 PE PEHD; NASELJE CAPRAG-KVRKULJA 0 10 D; PEH DN 150 PEHD; 6/4 D; PEH 5/4 CI; 00 DN3 100 ; DN HD PE DN80 DN100 PEHD; DN100 PEHD; DN80 DN100 D; PEH DN50 CI; 50 DN1 NASELJE SUMATAC 0 ; DN8 PVC FARMA AC-DOLOVI 00 DN1 DCI; EL; STE 250 DN DN250 CI; 0 DN30 PEHD; DN5/4" 100 PEHD; ; DN HD 00 PE ; DN2 150 PVC ; DN HD PE DN250 0 50 ; DN1 PVC PEHD; DN100 DN5/4" CI; DN250 PEHD PEHD; 0 DCI; DN250 0 DN8 PEHD; PEHD; NASELJE ELEZOVICI M.P.2 DN80 DN50 ; DN50 PEHD PEHD; DN50 PEHD; DN50 D; 00 DN1 ; DN50 0 DN20 NASELJE GORNJA SLAPNICA PEHD CI; 7 NASELJE DUKICI PEH PVC; DN200 ; DN50 PEHD VK-6 CI; DN250 PEHD; DN50 PEHD; DN100 DN50 DN50 DCI; PEHD; DN50 CI; 50 DN2 STEE L; 0 DN25 D; NASELJE RAKOVICI (DUZ PUTA) 11 PEHD; DN80 NASELJE KRIVAJA 0 0 PEHD; DN50 0 D; DN8 PEH 12 PEH PEHD; DN75 NASELJE GOLUBOVICI NASELJE TABAKOVICI 6 NASELJE JUSICI (DUZ PUTA) NASELJE PECIGRAD NASELJE MUHICI PEHD; DN80 PEHD; DN50 GI; DN75 GI; DN75 NASELJE VRNOGRAC ; DN50 NASELJE GRABOVAC PEHD; DN80 PEHD; DN50 0 ; DN10 PEHD L; STEE 0 DN25 NASELJE MRCELJI PEHD; DN80 PEHD; DN100 NASELJE TODOROVSKA CELINJA DN50 DCI; DN200 0 D; PEH 50 PVC; DN1 DN200 D; PEH 00 DN1 NASELJE VRNOGRACKA SLAPNICA 00 ; DN2 NASELJE SESTANOVAC DN100 NASELJE RAKOVICI (DUZ PUTA) 11 PEHD; STEEL; D; PEH 00 DN1 M.P.3 NASELJE CULUMAK PEHD; DN100 NASELJE ELEZOVICI 1 PEHD; DN100 00 DN1 D; PEH 65 ; DN NASELJE TRALJESICI NASELJE DUKICI ; DN100 PEHD PVC; DN200 PEHD; DN50 0 DN5 DN100 DN100 PEHD; DN50 PEHD; PEHD; DN50 12 DN80 0 DN8 NASELJE GLINICA-DONJI GRABOVAC 0 ; DN10 PEHD PEHD; DN80 PEHD; DN65 D; PEH DN65 0 D; DN5 PEH 100 PEH D; PEHD; ; DN80 PEHD DN50 BPS KUDUZOVICI PEHD; DN75 NASELJE GOLUBOVICI 6 0 NASELJE MUHICI PEHD; DN80 DN5 NASELJE JUSICI (DUZ PUTA) ; DN HD PE 0 ; DN10 PEHD DN200 NASELJE BRDA STEEL; PEHD; DN50 NASELJE GRABOVAC GI; DN75 GI; DN75 PEHD; DN80 PEHD; DN50 BPS KLEK NASELJE VRNOGRAC NASELJE MRCELJI PEHD; DN80 NASELJE TODOROVSKA CELINJA PEHD; DN100 M.P.1 D; PEH DN5 0 DN50 PEHD; DN100 (125) 0 DN8 DN100 (125) NASELJE CULUMAK ; DN100 PEHD NASELJE SESTANOVAC PEHD; PEHD; DN80 D; PEH 5 DN6 DN80 PEHD; DN100 PEHD ; DN50 PEHD; DN50 PEH D; NASELJE TRALJESICI PEHD; DN50 00 DN1 ; DN50 PEHD PE HD NASELJE DOLOVI-POLJICE (DUZ PUTA) ; DN ; DN80 50 PEHD REZERVOAR KLEK 100 m3 PEHD; 80 ; DN HD PE BOJNA FARMA PERADI (NE RADI) REZERVOAR PEHOVO 200 m3 PEH D; PEHD; M.P.2 REZERVOAR VRNOGRAČ 2x100 m3 PVC; DN200 00 DN1 D; PEH 0 DN5 NASELJE MEKANOVICI (DUZ PUTA) REZERVOAR DRAGA 200 m3 NASELJE TABAKOVICI NASELJE HRDAVSKO SELO M.P.2 ; DN100 DN65 PEHD PEHD; NASELJE KRIVAJA PEHD; DN100 200 m3 PEHD; PEHD; D; PEH NASELJE KUDUZOVICI - DUZ PUTA REZERVOAR ČARDAK NASELJE TODOROVO DN250 DN80 NASELJE DOLOVI-POLJICE (DUZ PUTA) NASELJE ELEZOVICI PEHD; PEHD; 8 0 (125) ; DN10 PEHD M.P.1 REZERVOAR MEHUROVIĆA GLAVICA 200 m3 HD PE D; PEH REZERVOAR KURTIĆA GLAVICA 200 m3 ; DN80 PEHD NASELJE GLINICA REZERVOAR KLEK 100 m3 NASELJE ELEZOVICI 2 0 (125) ; DN10 PEHD NASELJE GLINICA-BREZOVO POLJE-PECKA M.P.3 DN8 PVC D; PEH 80 ; DN HD PE PEHD; NASELJE BREZOVO POLJE REZERVOAR PEHOVO 200 m3 BPS KAPAN NASELJE TODOROVSKA SLAPNICA 50 ; DN DN80 HD PE PEHD; PEHD; DN100 (125) PEHD; DN 50 NASELJE CRVAREVAC NASELJE MEKANOVICI (DUZ PUTA) 8 DN 50 PEHD; DN100 (125) PEH D; 0 DN8 PEHD; DN80 PE 65 ; DN HD PEHD ; DN50 PEH D; DN HD PE 50 PEHD; ; DN 0 10 DN 50 D; DN 50 PEHD ; DN HD 50 ; DN80 D; PEH 5 DN6 DN 50 DN 50 NASELJE ZBORISTE D; 0 ; DN 50 HD PEHD ; DN PE 65 0 DN 100 PEHD; DN 50 HD PE ; DN 10 D; DN 100 DN6 DN 100 ; DN50 PEHD; DN 100 PEHD; DN 80 PEHD; DN 65 50 DN 0 MJERAČ PRITISKA CJEVOVOD NOVO MJERNO MJESTO IZVORIŠTE TERMALNO IZVORIŠTE I PUMPNA STANICA BOOSTER PUMPN A STANICA MJERAČ PRITISKA REZERVOAR CJEVOVOD NOVO MJERNO MJESTO IZVORIŠTE TERMALNO IZVORIŠTE I PUMPNA STANICA LEGENDA 0 REZERVOAR IZVOR. ZBORIŠTE IZVOR. ZBORIŠTE BOOSTER PUMPN A STANICA 150 150 D; DN PEH PEHD; M.P.3 M.P.3 50 PEHD; DN PEHD; DN LEGENDA 11 65 BPS ZBORIŠTE PEHD; DN 80 BPS ZBORIŠTE D; PEH PEHD PEHD; DN 11 M.P.1 M.P.1 NASELJE CRVAREVAC D; PEH PEH D; PEH 0 5 DN5 REZERVOAR REZERVOAR ZBORIŠTE ZBORIŠTE 200 m3 200 m3 PEHD; PEH M.P.2 NASELJE GRADINA PEH NASELJE ZBORISTE PE M.P.2 NASELJE GRADINA D; PEH 0 DN8 BOJNA FARMA PERADI (NE RADI) D; PEH VELIKA KLADUŠA M.P.2 BPS KLEK M.P.1 DRAGA 200 m3 PEH 0 PEHD DN8 5REZERVOAR NASELJE HRDAVSKO SELO M.P.2 0 ; DN10 ; DN10 D; DN5 200 m3 PEHD PEHD NASELJE TODOROVO 0 L; DN25 STEE REZERVOAR MRKOVINE 1000 m3 D; PEH BPS KUDUZOVICI M.P.1 00 DN1 100 DN PEH D; DN200 NASELJE BRDA STEEL; REZ. DUBRAVA 60 m3 ; DN50 PVC; DN200 NASELJE GORNJA PECKA PEH REZERVOAR VRNOGRAČ 2x100 m3 BPS VEJINAC FARMA AC-VEJINAC ; DN80 PEHD 0 ; DN10 PEHD 0 PEHD DN20 NASELJE KUDUZOVICI - DUZ PUTA M.P.2 NASELJE VEJINAC 1 i 2 NASELJE GORNJI PURICI REZ. ŠUMATAC P6 PEHD; PEHD; PS SLAPNICA NASELJE DONJA SLAPNICA 300 m3 100 50 ; DN HD PE ; DN HD PE M.P.3 100 ; DN HD PE ; DN65 PEHD NASELJE GLINICA-DONJI GRABOVAC PEHD; DN80 PEHD; DN65 NASELJE ORCEVA LUKA (DUZ PUTA) DN65 REZERVOAR M.P.3 ČARDAKN 45°04' 02,0'' BPS DONJA LUČKA E015°53' 29,4'' 00 D; DN1 PEH ; DN10 REZERVOAR ESMERI 32 m3 NASELJE DONJI PURICI VK-7 NASELJE MARJANOVAC PEHD; D; PEH PEHD; DN100 NASELJE ELEZOVICI 1 ; DN50 PEHD PEHD; DN50 M.P.1 REZERVOAR MEHUROVIĆA GLAVICA REZERVOAR 200 m3GLADNO BRDO DN200 REZERVOAR JABLAN ; DN10 PEHD P7ŠUMATAC PS ;C.I. DN200 BLINDIRANO CI; DN150 DCI; 0 NASELJE VRNOGRACKA SLAPNICA 20 DN HD PE 0 10 ; DN M.P.1 REZERVOAR RAJNOVAC 0 (125) ; DN10 PEHD M.P.2 PV 0 C; ; DN10 PEHD; DN50 NASELJE GLINICA 300/114 m3 REZERVOAR KURTIĆA GLAVICA 200 m3 M.P.1 FARMA AC-SUMATAC 80 ; DN HD PEHD PE PEHD; DN50 PEHD; DN100 00 DN1 NASELJE ELEZOVICI 2 D; PEH NASELJE BREZOVO POLJE NASELJE GLINICA-BREZOVO POLJE-PECKA M.P.3 M.P.3 NASELJE PODZVIZD D; PEH 9 0 D; DN8 PEH BPS ESMERI NASELJE MALA KLADUSA PVC; DCI; DN200 NASELJE KUMARICA (DUZ PUTA) PEHD; DN100 BPS KAPAN 150 PEHD; DCI; DN PEHD; R7 R8 NASELJE TODOROVSKA SLAPNICA PEHD; 5/4 S 58 86 SOURCE KVRKULJ A B.S. KUDIĆI PEHD; 5/4 NASELJE GRABOVAC NASELJE PONIKVE 1B NASELJE CAPRAG PS B 1 DN100 PS DABR AVINE 1 PS B 2 PS B 3 S 60 R4 R5 R6 R3 M.P.2 DN50 PEHD; DN50 3 M.P.1 M.P.1 VK-4 PEHD; S 61 S 59 REZ. DUBRAVA P/K 60 m3KUDIĆI M.P.1 DN 4 PEH ; DN2 PVC 88 M.P.3 DN 00 D; 200 PEH I; DN NASELJE BARAKE P1 250 DN ; DN450 DN150 STEEL PEHD; STEEL; DN350 SOURCE DABR AVINE MM-1J 87 0 S 62 DN45 200 m3 PS DABR AVINE 2 0 0 DN50 BPS VEJINAC D; L; DCI; STEE POLJE - DABRAVINE REZ. KUDIĆI FARMA AC-VEJINAC CI; DN150 DN50 PS SLAPNICA DN150 4 BPS TRNOVI 3 ; DN100 PEHD; M.P.3 3B REZERVOAR POLJE 9 AC; PEHD; DN 65 PEHD; PEHD; M.P.3 M.P.2 NASELJE VEJINAC 1 i 2 NASELJE GORNJI PURICI D; DN50 NASELJE ORCEVA LUKA (DUZ PUTA) PEH PEHD; REZERVOAR AGROKOMERC 2x2000 m3 3C 94 NASELJE TRNOVI 93 NASELJE DONJA SLAPNICA DN150 DCI; DN500 PEHD; FARMA AC-GV2 NASELJE GORNJA VIDOVSKA P4 DN8 0 DN150 D; PEH P2 PVC; NASELJE DONJA DN10 VIDOVSKA 0 PVC; ZGRADE - VIDOVSKA 0 FARMA AC-DV1 DN5 D; PEH NASELJE GORNJA SLAPNICA BPS BEGLUK PEHD; PEHD DN65 PEHD; REZERVOAR 4 GLADNO BRDOREZERVOAR 3 TRNOVI 300 m3 12 1C M.P.1 PVC TRANSPORT AGROKOMERC DD 7 10 13 P3 P6 PEHD; DN 65 S 13 17 13 PEHD 12 D; 1A REZ. KESEROVIĆA BRDO 80 DN300 S 57 S 41 SANITEX S 40 77 P/K JOHOVICA PEHD; 9 11 10 S 17 S 39 S 16 DCI; DN250 63 S 15 28 18 ; DN50 16 PEHD S 52 S 53 M.P.3 M.P.2 NASELJE SILJKOVACA MM-7 AC; NASELJE NEPEKE 13 MM-1J/2 1 79 61 S 12 7 BM 24 S 11 64 7 74 76 S 48 27 2 4 S 50 PEH M.P.2 DN65 ; DN 5 REZ. ŠUMATAC REZ. JOHOVICA M.P.2 PEHD; 6 M.P.1 S 24 S4 65 66 S5 6 072 S 20 VIK 73 S 19 6 1 BPS PV 70 29 ; DN20 PEHD S2 49 68 1H 69 31 7 00 0 REZERVOAR ESMERI 32 m3 NASELJE DONJI PURICI VK-7 PVC; NASELJE MARJANOVAC FARMA AC-DV3 ; DN5/4 PEHD NASELJE BEGLUK PEH REZERVOAR BEGLUK 100 m3 PEHD 26 REZERVOAR JABLAN 300/114 m3 D; PEH NASELJE SMREKOVAC M.P.3 M.P.2 D; 30 S 27 S 26 29 M.P.2 S8 S 29 S 30 0 DN25 33 DCI; S 35 S 49 S 54 5 M.P.3 P7ŠUMATAC PS CI; DN150 37 00 DN1 S 34 R2 D; PEH 21 M.P.2 22 REZ. KUZMANOVO 8 BRDO D; PEH DN250 PEHD; DN50 PEHD; DN100 BPS ESMERI 50 R7 R8 ; DN HD PE NASELJE MALA KLADUSA PVC; PE M.P.3 NASELJE KUMARICA (DUZ PUTA) NOT IN FUNCTION FARM DUBRAVE HD 38 DCI; 23 NASELJE PODZVIZD 0 10 ; DN HD PE ) (125 PEH D; ; DN PEHD; 80 0 0 REZERVOAR RAJNOVAC 00 DN1 HD PE NASELJE GORNJA PECKA 5 DN6 DN 125 260 450 DN S 59 00 D; DN1 PEH D; PEH PEHD; DN50 PEHD; DN50 D; DN8 PEHD; DN50 DN250;C.I. 5 Figure 4: Water supply system of Velika Kladusa HD M.P.3 DCI; DN 150 DN EL; 150 STE DN S 58 DN100 ; DN 50 9 SVINICA - MALJEVAC 100 ; DN HD PE DN50 M.P.1 D; DN 50 EL; D; PEH 500 DN PS DABR AVINE 2 STE POLJE - DABRAVINE I; DC 87 PEHD; DN100 NASELJE CAPRAG-KVRKULJA NASELJE CAPRAG 86 PEHD; PEHD; DN80 PEH PEHD; 9 PEH D; DN 80 0 15 PVC; DN150 NASELJE GLAVICA PE 100 DN DN 500 DN D; DN D; C; PV ; DN 80 AC ; DN HD PE 300 ; DN AC 9 I; DC 3B REZERVOAR POLJE DN150 REZERVOAR AGROKOMERC 2x2000 m3 3C 94 PEHD; PEH PEH PEHD; 5/4 P5 M.P.2 PEHD; 6/4 50 ; DN1 PVC FARMA AC-GV2 NASELJE GORNJA VIDOVSKA P4 D; PEH 80 ; DN 50 ; DN1 HD PE P2 PVC PVC NASELJE DONJA ; DN VIDOVSKA 100 ZGRADE - VIDOVSKA BPS BEGLUK 90 NASELJE TRN 0 92 M.P.1 TRANSPORT AGROKOMERC DD PEHD; DN150 C; PV 0 20 DN PEHD; DN50 DN150 DCI; DN500 4 PEHD REZERVOAR TRNOVI 00 DN1 0 JOHOVICA 5/4 84 AC; DN200 PEHD; ; DN D; D; DN5 PEH 91 10 PUC Vodovod i kanalizacija, Velika Kladusa | 19 P3 DN 50 S 46 150 DN 65 PEH 82 S 44 S 45 AC; DN200 C; 2 NASELJE TRNOVI BPS TRNOVI D; PEH ; DN8 125 AC; DN200 83 5) (12 100 ; DN HD PE 93 3 PEHD; DN 65 4 1B 0 5 PEHD; DN50 ; DN10 PEHD 0 NASELJE PONIKVE PVC 80 GRUPEX DD S 43 81 PV S 56 1 3 DN100 0 DN5 PEHD; DN S 42 R1 20 NASELJE ALATUSA 1A REZ. KESEROVIĆA BRDO 80 13 DN3 S 57 77 S 40 S 41 SANITEX 8 NASELJE MILJKOVICI 19 12 PEHD; ; DN PEHD; DN50 50 1C 15 DN50 65 PEHD 5/4 PEHD; DN 10 S 13 S 39 S 16 12 M.P.2 63 S 15 11 S 17 17 13 M.P.3 M.P.2 FARMA AC-DV2 MM-7 AC; NASELJE NEPEKE 13 NASELJE SILJKOVACA 1 79 61 S 12 BM 24 7 76 28 18 16 M.P.1 MM-1J/2 1 74 S 11 64 7 57 S5 S 23 S 24 S4 65 66 52 6 72 S 20 S 19 73 6 VIK 70 29 71 BPS 300 m3 S 10 48 46 45 S1 1H 69 S 48 27 2 4 S 50 S 51 PEHD; HD DN50 PEHD; PEHD 5/4 00 100 S 25 54 44 32 25 PEH K JOHOVICA DN DN 50 HD; S 27 S 26 30 ; 6/4 28 29 HD S 33 PE M.P.3 HD S 18 PE 00 00 D; DN1 DN1 D; PEH 1 65 D; DN5 HD ; DN S 49 ; DN PEH ; DN100 PEH 50 ; DN S 37 HD PEHD; DN50 PEHD 5 150 DN50 PEHD; PE 14 DN PEHD; DN100 26 PE ; 6/4 PV C; DN100 PEHD; PE DN6 D; S 52 0 ; DN80 DN80 S 53 D; DN5 50 HD 0 PEH DN C; PEHD PEHD; 6 PV DN80 PEHD; DN1 D; 0 0 PE PEH 15 DN 50 ; DN PE ; DN 500 0 00 10 DN65 PEHD; 10 ; DN S 35 PEHD; 5/4 ; DN PEHD; CI; DN250 5 AC DN8 DN1 PEH D; PEH ; DN2 DCI HD DN1 DN100 0 50 25) 00(1 ; DN 50 65 DN5 ; DN50 00 DN3 CI; DN250 12 50 PEH PEH PEH D; 0 ; DN100 PE 00 00 D; 80 DN1 D; DN100 10 PEHD DN5 D; PEHD DCI; DN 150 PEH 250 125 ; DN PEHD; 6/4 DN100 PEHD; 6/4 D; ; DN HD PEH 80 HD D; PEHD PE PEH ; DN ; 6/4 ; DN80 ; DN80 HD D 80 PE PEHD DN 50 PEHD 50 PEH DN 150 150 65 PEHD; PEHD; HD ; DN 50 PEHD; DN ; DN PEHD; DN PEH HD PEHD; HD ; DN 00 DN3 DN2 125 65 DN HD 50 DN DN I; PE DN65 PEH PEHD; PE PEHD; PEHD; DN 50 65 DN100 HD DN 65 PEHD; DN 65 PEHD; PEH DN100 PEHD; 0 PEHD ; DN100 PEHD; DN100 50 DN DN5 PEHD; 00 DN1 PEHD; DN50 PE 0 PEHD; CI; DN25 50 100 ; 6/4 DN5 50 ; DN PE PEH 5 D; PEHD 150 PEHD DN6 D; HD PEH PEHD; DC DN80 CI; DN250 ; DN100 ; DN50 PEHD 0 D; DN 25 DN D; DN 50 0 DN65 65 ; DN DN 5/4 PEH 65 DN1 PEHD; DN 100 D; DN 50 PEH ; DN DN HD CI; PEHD; CI; DN 100 0 PEH 6/4 PEHD; DN50 PE 80 ; DN HD DN100 50 DN DN5 D; D; DN8 50 PVC PE PEHD; ; DN1 DN100 PEHD; ; DN50 PEHD D; DN6 DN50 PEHD; PEH DN 65 PEH ; DN50 PEH PE PEH ; DN DN 50 6/4 D; PEHD; 5/4 100 PEHD PEH PEH D; PEHD PE D; DN PE D; PEHD; DN100 D; DN50 PEHD; 5/4 D; D; DN PEH 0 PEHD; PEHD; 50 65 CI; DN250 PEHD CI; DN250 ; DN DN30 AC; 0 DN5 AC; 50 PEHD; DN ; DN10 0 36 PEHD 00 D; DN1 50 0 PEH PEH ; DN10 ; DN 80 ; DN 50 PEHD; DN80 50 HD DN5 PVC PEH D; ; DN PE PEHD; ; DN 0 PEHD PEHD ; DN1 PEH DN1 PEHD; PE HD DN25 DCI; DN5 ; DN PVC DN 50 PEHD; 0 PEHD; DCI; DN 150 DN200;PVC D; PEHD DN200; 50 00 HD PEHD ; DN10 0 DN2 D; D; HD 65 DN PEHD; DN 65 PEHD; 00 PEHD ; DN80 80 DN PEHD; DN 65 PEHD; PEH 00 DN1 D; PEHD; ; DN50 PEH D; PEH PE 0 PEHD 100 DN15 CI; DN100 PEHD; 00 ) ; DN 50 PEHD; 6/4 PEH DN200 PVC; DN100 PEHD; DN5 D; DN1 D; DN65 6 DN3 PEH PEH D; HD PEHD PEH DN80 PEHD; PEHD HD 5 DN100 PEHD; DN8 D; ; DN 50 DN6 D; PEHD ; DN65 DN65 DN50 PEHD; DN50 PEH 0 0(125 HD PEHD PEH DN DN PEHD; PEHD; 100 10 ; DN 0 DN65 D; ; DN50 0 DN8 D; PEH PEH DN5 0 D; PE PEH PEHD; DN80 ; DN10 PE 150 ; DN AC 100 DN PE DN 65 DN 125 D; DN PEH D; 65 PEH PEH DCI; ; DN HD DN100 PE D; PEHD; PEHD; ; DN ; DN100 CI; DN 50 HD PE PEHD 250 DN PVC; DN250;C.I. 80 CI; DN 5 DN6 D; ; DN D; D; ; DN65 HD DN300 PEH PEH PE PEHD 00 PEHD; PEHD; DN80 DN1 0 D; DN250 75 DN100 ; DN10 PEH PEHD; ; DN PEHD; 5 DN6 HD CI; DN300 PEH PE CI; DN250 D; D; PEHD 00 DN1 DN65 CI; CI; DN250 ; DN80 CI; DN300 PEHD; ; DN65 DN3 PEHD CI; DN250 DN65 50 DN2 ; DN65 PEHD; DN100 DN80 D; DN50 PEH PEHD; PEHD 36 0 DN5 5 DN80 ; DN DN200 PVC; PEH 0 D; DN5 PEH D; DN25 DN6 PEHD D; PEHD; PEH PEHD; HD ; DN65 PE PEHD; DN65 5 DN6 DN100 80 CI; D; PEHD; PEH CI; 0 PEH DN8 0 PVC; DN200 0 DN100 D; DN150 PEHD ; DN10 PEH PVC; PEHD; 150 DN ; DN100 300 DN PEHD 64 C; PEHD; DN65 PEHD; DN50 50 ; DN100 PEHD; ; DN AC CI; DN65 S PV CI; 00 HD PVC; DN200 PEH D; PEHD; DN200 PEHD DN1 PE PEHD PEHD; 0 80 D; DN50 0 0 PEHD PEHD; 30 CI; DN30 DN65 ; DN 80 ; DN HD PE PEHD; CI; DN300 DN150 PEH PEH 50 ; DN ; DN65 HD PEHD PE 0 ; DN65 6 ; DN50 DN100 DN3 PEHD DN ; DN75 D; D; DN PEHD; 64 PVC; 0 0 DN30 S 00 DN3 DN5 00 PEHD D; 30 00 DN3 ; DN15 PEH AC; CI; CI; DN50 AC; DN300 ; DN80 D; 0 DN8 PEHD; PEHD AC; PVC CI; DN 65 AC; DN300 PEH CI; DN300 DN300 DN 65 0 DN20 0 DN5 CI; PEHD; PEHD; PEHD; DN65 PEHD; PVC; AC; CI; DN300 65 00 DN1 PVC; DN50 DN PEH AC; DN300 PEHD; D; ; DN80 DN80 PEH 50 DN1 PEHD PEHD; ) (125 DN 65 ; DN150 100 PEHD; 0 DN8 PEHD DN DN 65 PEH 0 D; PEHD; D; 65 PEH ; DN100 PEHD ; DN PVC; DN200 PEHD D; DN50 ; DN20 65 PEHD; PEHD ; DN 200 DN DN200 PVC; DN200 DN200 PEHD PEHD D; PEHD; PEHD; DN100 PEHD; PEHD; ; DN 65 D; PEH 65 DN50 PEHD; DN 65 0 DN PEHD; PEHD; DN 65 ; DN15 PEHD; DN150 0 DN5 0 PEHD PEHD; D; 10 0 DN10 DN100 PEH ; DN50 PVC; D; PEH PEH 0 DN5 ; DN50 PEHD PEHD PEHD; DN100 ) (125 ; DN PEH 00 DN1 HD 10 DN1 PEHD; DN100 PE ; DN PEH ; DN ; DN50 PEH DN36 HD PE 5 DN6 PEHD D; (125) PEHD; 5) (12 PVC; D; AC PEHD; PEH 100 DN36 0 PEHD; DN100 PEH PEHD; DN100 PEHD; DN100 ; DN PEHD PEHD; ; DN 50 HD PE ; DN 65 HD 65 D; PE ; DN 00 100 PEHD; DN100 PEHD; DN100 65 100 100 ; DN50 00 DN1 ; DN ; DN ; DN HD PE PEHD AC; HD HD DN65 00 PE PE ; DN100 PEHD DN1 5 00 PEHD; PEH DN6 DN1 DN6 DN65 PEHD; 80 100 HD PE D; PEH 00 DN1 D; PEHD; DN65 80 DN ; DN DN D; D; PEH PEH PEH D; 0 5 PEH DN5 D; 0 D; PEHD; DN65 65 D; ; DN HD HD PE ; DN10 PEHD PEH 80 0 DN8 5 ; DN HD D; DN6 PEH PEHD; DN65 D; PE PEHD; PEH D; PE 7 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša DN50 PEHD ; DN10 0 ; DN65 PEHD PEHD HD PE ; DN 100 PEHD ; DN80 5 DN6 PEH 65 PEH D; DN 80 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Managing the water supply system Telemetric center, equipped with modern SCADA system, is the control and monitoring center. It follows the functioning of the whole water supply system of Velika Kladusa – all 5 independent but interconnected subsystems, which means daily monitoring of: water flow, pump work hours, pump Amperage (electrical consumption), water levels in reservoirs and other indicators on the program. We should point out here that all objects and facilities are covered with telemetric management, whereas some object lack flow meters. System of remote supervision and management of water supply in Velika Kladusa secures the following: Reliable collection, processing and storing of information on the state in individual water supply objects, network, production and consumption of water; Simple and user-friendly display of collected This telemetric system, after years of use, proved to be very reliable, purposeful and justified, without mistakes in work and with possibility to save electricity in work of pumps, and monitoring the whole water supply system. Work on telemetric system has been performed in four shifts, by four workers. Besides the aforementioned, the company continuously works on regular inspection of objects in the system: Pump and chlorine stations, booster stations and reservoirs. Although there is only passive detection of malfunctions, with regular monitoring of telemetric system the water supply company notices increased consumption in particular parts of the system, and based on that makes inspection and possible intervention. There was a huge number of repaired malfunctions in 2014, 1626 cases with average intervention time of 1 – 2 days. Water consumption data; Chronological record of all significant events in particular objects in the system; Remote managing of water supply system ba- sed on collected and processed data, including optimization; Creation of daily, weekly, monthly and annual reports; Storing basic technical data on water supply system, as well as on particular water supply objects. Total consumption (delivered water / number of consumers) according to submitted data of the water supply company is 131 liters/head/day. Besides, there was water consumption analysis made in pilot DMA zone 4, in a way that 14 households were selected randomly in different parts of the DMA zone, with exact number of persons in the household, and we recorded the water consumption for selected households in 2014. Two household on opposite ends of the scale (highest and lowest consumption) were deleted from the calculation, and based on the remaining 10 we calculated a specific water consumption of 162,7 lit./head/day. The difference between the specific consumption for the whole system and the pilot zone is partially caused by the fact that a number of Velika 20 | Reduction of Non-Revenue Water (NRW) in Southeast Europe Figure 5: Telemetric system of water works in Velika Kladusa Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša PUC Vodovod i kanalizacija, Velika Kladusa | 21 2 4 3 2 4 3 3 4 4 3 3 4 5 3 47 32 Ogresevic Ramo Đogic (Fikret) Džemala Đogic (Fikret) Hasana Cehic Jasmin Cehic Zuhreta Feriz (Muharem) Fata Pilipovic Ramiza Topcagic Ramo Zahirovic Husein Bekanovic Hasan Keserovic Aziz Sarajlija Mehmed Dolic Nermin Kovacevic Jasminka SUB. TOTAL (14) TOTAL (10) HOUSEHOLD OWNER (WATER METER) NUMBER OF STANDING USERS OF SERVICES IN A HOUSEHOLD II III IV V VI VII VIII IX 22 | Reduction of Non-Revenue Water (NRW) in Southeast Europe 116 193 7 12 23 35 8 18 10 7 16 10 9 12 14 12 138 165 -5 -10 29 13 10 26 12 2 27 9 17 17 10 8 153 249 8 11 31 46 11 25 13 9 22 13 14 16 17 13 157 265 9 18 34 47 11 23 13 9 22 14 12 15 21 17 159 270 9 20 35 47 11 24 13 9 22 14 12 16 22 16 99 18 -4 -49 17 -45 3 8 1 2 3 16 14 1 24 27 139 217 7 18 32 21 10 22 12 8 21 13 12 13 12 16 282 451 32 28 61 48 14 29 18 8 40 86 12 13 28 34 158 254 9 17 32 38 10 22 12 8 22 19 13 11 25 16 31.1. 28.2. 31.3. 30.4. 31.5. 30.6. 31.7. 31.8. 30.9. I WATER-METER READINGS (m³) INDIVIDUAL HOUSES (HOUSEHOLDS) Table 8: Calculation of specific consumption for zone DMA 4 154 239 8 14 32 31 10 22 12 7 21 20 12 13 20 17 31.10. X 125 197 -10 -11 21 72 10 12 11 8 20 -2 13 20 21 12 30.11. XI 137 208 6 6 29 30 9 19 11 6 19 17 11 12 18 15 31.12. XII 76 74 376 383 117 250 138 83 255 229 151 159 232 203 (m3) Total annual household consumption 25,3 14,8 94,0 127,7 39,0 62,5 34,5 27,7 85,0 57,3 75,5 53,0 58,0 69,4 40,5 257,5 349,8 106,8 171,2 94,5 75,8 232,9 156,8 206,8 145,2 158,9 278,1 (liter/person/day) (m3 per year) 101,5 Specific consumption per capita Total annual consumption per capita 54,98 303,65 162,7 (l/st/dn) Specific consumption per inhabitant Two minimal values stricken out Two maximal values stricken out Values taken for calculation of specific consumption in Velika Kladusa WW Comment Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Kladusa inhabitants temporarily reside abroad. Another reason is that DMA zone 4 is a rural area where water is used for watering the gardens and for the cattle. However, the value obtained in this way is a lot more realistic, since it shows real consumption of the people who really reside in that area. Table 9: Basic financial indicators of company’s business activity CATEGORY / INDICATOR AMOUNT (€) Private consumers water price per 1 m3 0,46 Water price for industrial users per 1 m3 0,77 4.2. Assessment of financial aspect of business Water price for consumers in institutions per 1 m3 0,92 Total annual revenue from sale of water 1.031.390 The water supply company has submitted a proposal for increasing service prices to municipal council of Velika Kladusa for approval, however, municipal council often does not approve such requests, which creates difficulties in functioning of the company. In Bosnia and Herzegovina there is no set methodology of forming the prices of water supply companies’ services, creating difficulties to these companies to reach the market service price. Basic sources of finances for the company are services of water supply and collection of wastewaters. Total annul operational costs of water supply system 1.047.360 Annual investment maintenance costs for water supply system 116.373 Consumer’s water meters are read each month, followed by invoicing and distribution of bills, which are collected at a rate of 92%. Consumers are divided into three categories with different service price. The following table gives an overview of water prices and basic indicators of financial activity for 2014 Financial activity is made in line with valid national and international accounting standards. For this purpose we use accounting software ‘PIS’ by Infosys, dedicated and specialized to enclose all segments of work of water supply and communal companies. 5. WATER BALANCE Some components of water balance and business indicators in the segment of NRW defined by IWA are given here. The presented water balance refers to the overall system of public water supply of Velika Kladusa for 2014, prepared based on the data received from the water supply company. PUC Vodovod i kanalizacija, Velika Kladusa | 23 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Table 10: Basic indicators of water balance INFORMATION VALUE Number of inhabitants connected to water supply network 35.000 No. of connections 14.088 No. of inactive connections 1.456 Average number of persons in a household 4 Are there any disruptions in water supply Ne Total produced quantity of water (m3 / year) 3.750.997 Calculated measured consumption (m3 / year) 1.669.999 Calculated non-measured consumption (m3 / year) 11.450 Exported water quantity (wholesale) (m3 / year) 65.000 Average network pressure (m) 40 Length of main distribution network to the profile DN 50 380 Average length of connection from parcel border to water meter in m 18 Water consumption per capita (lit./head/day) 131 Estimated number of illegal connections - households 150 Estimated number of illegal connections - other No. of tampered meters, bridging, etc. with registered consumers 10 600 Assessed mistake with measured consumption in % 2 Assessed mistake for non-calculated measured consumption in % 5 Assessed mistake due to the incorrect reading of a meter in % 5 Assessed mistake at processing of data in the office in % 2 Total water losses (m3 / year) NRW in % 2.004.548 53,4 24 | Reduction of Non-Revenue Water (NRW) in Southeast Europe Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša 6. CONCLUSIONS, RECOMMENDATIONS AND KEY ACTIONS Recommendations and key actions Based on field visit there are recommendations and activities defined that the company needs to implement to the aim of reduction of NRW: General conclusion Short term (within one year): Based on field visit to PUC Vodovod i kanalizacija Ltd. Velika Kladusa it can generally be concluded that it is one of better water supply companies in the area of B&H. In support to this are the data on large coverage of municipality with public water supply system, high percentage of collection, positive financial results, adopted work standards, etc. The company is active in the work of national association of communal companies and in various regional projects, where it is actively included and ready to present its good practices. Acquiring at least basic set of detection equipment with corresponding practical field training, Introduce a procedure of regular creation of water balance, as for the whole water supply system, also for the particular DMA zones, Complete inserting water supply system into the GIS, with DMA zone 4 as the priority zone, In On the other hand, the company did not realize significant improvements in reduction of NRW, which presents one of the weakest links in its work. Recognizing this shortcoming, in the past 1-2 years the company undertook establishing and equipping teams for detection and elimination of losses, and GIS. Their equipping and initial activities are going rather slowly due to lack of necessary equipment and necessary knowledge of the employees. Employees engaged in activities of this project execute their agreed obligations with quality and in time. its financial annual report the company should have a chapter on NRW for the current year. Mid-term (one to three years): Create a detailed action plan of reduction of NRW, Introduce active detection of losses by monitoring consumption in defined DMA zones with implementation of necessary activities and measurements, to the aim of reducing the high percentage of NRW, Start procurement and installment of flow meters where they are lacking in objects (pump stations, booster stations, reservoirs) and zones, Commence with activities of creating a hydra- ulic model of the WS system, PUC Vodovod i kanalizacija, Velika Kladusa | 25 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Continue strengthening human and technical capacities of already formed GIS team and detection of losses team. Long term (over three years): Establish procedures of continual updating of existing cadaster of water network in GIS, Continue with started activities of asset management and benchmarking, Perform additional expansion and equipping of SCADA to lacking objects, with the aim to cover all the zones with flow and pressure measuring. 26 | Reduction of Non-Revenue Water (NRW) in Southeast Europe Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša PUC Vodovod i kanalizacija, Velika Kladusa | 27 Smanjenje neprihodovane vode u Jugoistočnoj Evropi | Procjena početnog stanja – JKP Vodovod d.o.o. Velika Kladuša Imprint Published by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Registered offices Bonn and Eschborn, Germany Open Regional Fund for South-East Europe – Modernisation of Municipal Services Zmaja od Bosne 7-7a/Importanne Centar O3/IV 71000 Sarajevo Bosnia and Herzegovina T: +387 33 957 500 F: +387 33 957 501 www.giz.de/regional-funds-southeasteurope As at May 2016 Printed by Graficar d.o.o. Bihac, Bosnia and Herzegovina Design & Graphics Damir Design, Bosnia and Herzegovina Author Sead Badnjevic Implementing partner Aquasan network in B&H Partner water utilities 1. Bosnia and Herzegovina - Velika Kladusa, Gorazde, Istocno Sarajevo 2. Macedonia – Kochani, Gevgelija, Vinica 3. Kosovo – Lipjan, Podujevo, Drenas GIZ ORF MMS team Christophe di Marco – Fund Manager Pavle Donev – Country Coordinator Georgi Hristov – Project Manager On behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ) and Government of Switzerland Disclaimer The information, interpretations and conclusions in this publication represent the opinions of the authors and do not necessarily reflect the position of the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. 28 | Reduction of Non-Revenue Water (NRW) in Southeast Europe