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ANNUAL REPORT
BRIGHAM YOUNG UNIVERSITY
DIVISION OF CONTINUING EDUCATION
2011
TABLE OF CONTENTS
TABLE OF CONTENTS
Page
TABLE OF CONTENTS ............................................................................................................................ ii
FOREWORD ............................................................................................................................................. 1
Statistical Summary Report for Continuing Education, 2003–2011 ................................. TABLE I
Credit Courses and Programs Enrollments, 2003–2011 .................................................... Graph A
Credit Courses and Programs Full-Time Equivalent Students, 2003–2011........................ Graph B
Noncredit and Religious Continuing Education Courses and
Programs Enrollment, 2003–2011 ................................................................................... Graph C
Continuing Education Total Enrollments, 2003–2011....................................................... Graph D
Continuing Education Total Full-Time Equivalent Students, 2003–2011 .......................... Graph E
2
3
4
5
6
7
ORGANIZATION
Brigham Young University Division of Continuing Education
Organizational Chart, 2011 .......................................................................................... CHART I
9
REPORT SUMMARY AND HIGHLIGHTS .................................................................................
11
Total Enrollments and FTES by Continuing Education Departments
and Centers, 2011 ......................................................................................................... TABLE II
Total Enrollments and FTES by Academic Units, 2011 ............................................... TABLE III
Compared Enrollments by Academic Units, 2010 and 2011 ........................................ TABLE IV
12
13
14
STATISTICAL REPORTS—BRIGHAM YOUNG UNIVERSITY DCE
Total Credit Statistical Report Comparisons by Continuing
Education Departments and Centers, 2010 and 2011 .................................................. TABLE V
Enrollments for Noncredit Courses by Continuing
Education Departments and Centers, 2010 and 2011 ................................................ TABLE VI
16
17
STATISTICAL REPORTS—BYU RELIGIOUS CONTINUING EDUCATION PROGRAMS
Total Enrollments by Programs, 2010 and 2011 .......................................................... TABLE VII
19
DEPARTMENT REPORTS
Bachelor of General Studies Department .........................................................................................
BYU Religious Continuing Education Programs ............................................................................
Department of Conferences and Workshops ....................................................................................
Department of Especially for Youth Programs ................................................................................
Department of Evening Classes .......................................................................................................
Department of Independent Study ...................................................................................................
Independent Study—Comparative Enrollments Report for 2010 and 2011 ............ TABLE VIII
21
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27
33
38
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43
CENTER REPORT
BYU Salt Lake Center for Continuing Education ...........................................................................
45
ii
TABLE OF CONTENTS
Page
SERVICE AREAS
Department of Computer Operations ...............................................................................................
Department of Visual Communications ...........................................................................................
Continuing Education Cashier Services ...........................................................................................
Continuing Education Financial Services ........................................................................................
Continuing Education Human Resource Services ...........................................................................
Continuing Education Registration Services ...................................................................................
BYU Conference Center ..................................................................................................................
Number of Hours Scheduled in Conference Center Rooms
by Hour of the Day and Day of the Week, 2011 ....................................................... TABLE IX
Utilization of Conference Center, 2011 ........................................................................... Graph F
ASSOCIATED PROGRAMS
BYU Jerusalem Center for Near Eastern Studies, 2011 .................................................................
Total Statistical Report, BYU Jerusalem Center, 2007–2011 .......................................TABLE X
DOCUMENTARY AND HISTORICAL ITEMS
Administrative Changes and Assignments ......................................................................................
Division Documentary Items ...........................................................................................................
Professional Honors, Awards, and Appointments ...........................................................................
Special Division Programs ...............................................................................................................
University Committee Assignments of the Division of Continuing Education
Personnel, 2011 ..............................................................................................................................
Volunteer Hours Donated, 2006–2011 ........................................................................... TABLE XI
EMPLOYEE INFORMATION
Number of Administrative, Staff, and Part-Time or Student Employees,
2007–2011 .................................................................................................................. TABLE XII
Administrative, Staff, and Part-Time or Student Employees Growth Comparison,
2006–2011 ....................................................................................................................... Graph G
Full-Time Staff and Administrative Employees Growth Comparison,
2006–2011 ....................................................................................................................... Graph H
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FOREWORD
The 2011 annual report for the Division of Continuing Education summarizes one of the largest and most
diverse educational programs in the nation. The report contains data from the entire collection of
Continuing Education programs, including Brigham Young University’s specialized Religious
Continuing Education Adult and Youth Programs. The information contained in this report is of value to
educational administrators in understanding the character and dimension of BYU and Religious
Continuing Education programs.
MISSION STATEMENT
The particular mission of the Division of Continuing Education is to “extend the services and spirit of the
university beyond the campus, [and] particularly to encourage Latter-day Saints to study and learn
throughout their adult years.”1 Continuing Education links the university and those people of the world
who desire to participate in learning experiences that are consistent with the unique mission of this
university. Some of the learning opportunities are provided by intensive study in the stimulating setting
of the university campus while other opportunities are provided through learning that takes place in other
settings.
NOTE: Definition of Full-Time Equivalent Students and Enrollment
1.
The number of full-time equivalent students for credit classes (semester hours) is determined by the
following formula:
FTES = Total undergraduate student hours divided by 30
FTES = Total graduate student hours divided by 18
2.
The number of full-time equivalent students for noncredit classes is determined by the following
formula:
FTES = Total student class hours of instruction divided by 375
3.
1
An enrollment in this report refers to one course registration by one person. The same individual
may enroll for several courses during the year.
President Marion G. Romney, December 1968 Report for Board of Trustees
TABLE I
STATISTICAL SUMMARY REPORT FOR CONTINUING EDUCATION
2003−2011
BYU CREDIT COURSES
AND PROGRAMS
Year
2003
2004
2005
2006
2007²
2008
2009
2010³
2011
Enrollments
109,583
109,887
115,778
111,386
127,682
106,167
100,424
94,395
89,214
FTES
9,289
9,242
9,754
9,359
10,681
8,760
8,442
7,768
7,339
NONCREDIT & RELIGIOUS
CONTINUING EDUCATION
COURSES & PROGRAMS
Enrollments
333,248
294,898
291,416
320,303
318,406
310,342
299,741
262,104
265,982
FTES
13,961
13,974
14,367
15,469
¹
ASSOCIATED
PROGRAMS¹
Enrollments
29,564
21,942
18,621
24,329
23,717
21,518
22,047
4,453
4,473
FTES
2,082
1,907
1,770
2,057
TOTALS
Enrollments
472,395
426,727
425,815
456,018
469,805
438,027
422,212
360,952
359,669
FTES
25,332
25,123
25,891
26,885
10,681
8,760
8,442
7,768
7,339
For 2004–2006, Associated Programs include only BYU–Idaho and Kennedy Center Study Abroad statistics. BYU–Hawaii and Jerusalem Center statistics were
included in previous years' statistics. Begining in 2007 Jerusalem Center statistics are again included in the Associated Programs.
²Beginning in 2007, FTES for noncredit and CES courses are no longer collected.
³Beginning in 2010, BYU–Idaho numbers are no longer included in this report.
Graph A
CREDIT COURSES AND PROGRAMS
ENROLLMENTS
2003–2011
140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
2003
2004
2005
2006
2007
2008
2009
2010
2011
Graph B
CREDIT COURSES AND PROGRAMS
FULL-TIME EQUIVALENT STUDENTS
2003–2011
12,000
10,000
8,000
6,000
4,000
2,000
0
2003
2004
2005
2006
2007
2008
2009
2010
2011
Graph C
NONCREDIT AND RELIGIOUS
COURSES AND PROGRAMS
ENROLLMENTS
2003–2011
350,000
300,000
250,000
200,000
150,000
100,000
50,000
0
2003
2004
2005
2006
2007
2008
2009
2010
2011
Graph D
TOTAL ENROLLMENTS
2003–2011
500,000
450,000
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
0
2003
2004
2005
2006
2007
2008
2009
2010
2011
Graph E
TOTAL FULL-TIME EQUIVALENT STUDENTS¹
2003–2011
30,000
25,000
20,000
15,000
10,000
5,000
0
2003
2004
2005
2006
2007
2008
2009
¹Beginning in 2007, FTES for noncredit and CES courses are no longer collected.
2010
2011
ORGANIZATION
ORGANIZATIONAL CHART
2011
DEAN
Wayne J. Lott
BYU–IDAHO
Continuing Education
(liaison)
ASSOCIATE DEAN
Darin R. Oviatt
COMPUTER OPERATIONS
Barton D. Schaerrer
ASSOCIATE DEAN
Lee J. Glines
ASSISTANT TO THE DEAN
ASSESSMENT
BACHELOR OF GENERAL
STUDIES
Ellen R. Allred
Jeff E. Hoyt
ESPECIALLY FOR YOUTH
Gregory M. Tanner
CONFERENCES AND WORKSHOPS
COMPLIANCE
Steven W. Taggart
R. Neil Carlile
CONFERENCE CENTER
EVENING CLASSES
Susan V. Overstreet
FINANCE
Spencer E. Hansen
Jonathan S. Spackman
INDEPENDENT STUDY
John E. Taylor
(Accounting, Cashiering, Human
Resource Services, Registration)
PERSONNEL
RELIGIOUS ENRICHMENT
PROGRAMS
SALT LAKE CENTER
Scott L. Howell
VISUAL COMMUNICATIONS
Kevan J. Allbee
Gary L. Bauer
Correlation
Program Development
Correlation
Curriculum Review
Program Development
REPORT SUMMARY AND HIGHLIGHTS
REPORT SUMMARY AND HIGHLIGHTS
1.
Total enrollments for all credit classes were 89,214. The full-time equivalent student enrollments
totaled 7,339.
2.
Enrollments for all noncredit and Religious Continuing Education Programs sponsored by BYU
Continuing Education were 265,982.
3.
Other continuing education programs offered by the Kennedy Center Study Abroad programs in
both the credit and noncredit areas provided an additional 4,473 enrollments.
4.
The total for all enrollments for the Division of Continuing Education was 359,669.
5.
Total enrollments for Education Week held at the Provo campus were 20,475.
6.
Graduate classes had 4,768 enrollments. Full-time equivalent students in this category totaled
674. Undergraduate credit class enrollments were 88,919 and 7,084 FTES. (Study Abroad [4,473
enrollments and 420 FTES] is included.)
7.
The division paid out in teacher and support honorariums the sum of $11,487,600.
8.
Hours of volunteered service totaled 123,999.
9.
There were 153 full-time employees and 355 part-time employees involved in this work for the
year 2011.
TABLE VII
BYU RELIGIOUS CONTINUING EDUCATION PROGRAMS
TOTAL ENROLLMENTS BY PROGRAMS¹
2010 AND 2011
Individual Enrollments
Program
2010
2011
20,434
20,475
1,170
0
Adult Religion Programs
15,602
16,074
Especially for Youth Programs
77,910
91,165
115,116
127,714
Education Weeks/Days
Other Courses and Programs
TOTALS:
¹Beginning in 2010, BYU–Idaho CES programs are no longer included.
TABLE III
TOTAL ENROLLMENTS AND FTES BY ACADEMIC UNITS
2011
BYU CREDIT COURSES
AND PROGRAMS¹
Unit
Education
Engineering and Technology
Family, Home, and Social Sciences
Fine Arts and Communications
Health and Human Performance
Humanities
International and Area Studies
Life Sciences
Management (Business)
Nursing
Physical and Mathematical Sciences
Religious Education
Interdisciplinary (unclassified)
BYU Religious Cont. Ed. Programs
Law
Native American Programs
Independent Study—High School
Independent Study—Noncredit
SUBTOTALS
NONCREDIT & RELIGIOUS
COURSES & PROGRAMS²
TOTALS
Enrollments
FTES
Enrollments
Enrollments
5,733
2,560
14,898
14,520
213
13,304
3,859
8,358
9,806
413
6,079
7,966
5,978
0
0
0
0
0
93,687
530
249
1,461
1,175
13
1,338
211
657
667
28
592
532
306
0
0
0
0
0
7,759
456
125
432
3,402
0
97
63
1,432
416
120
6
273
25,128
127,714
0
4,700
101,605
13
265,982
6,189
2,685
15,330
17,922
213
13,401
3,922
9,790
10,222
533
6,085
8,239
31,106
127,714
0
4,700
101,605
13
359,669
¹Kennedy Center-Study Abroad programs are included in these totals.
²Beginning in 2007, FTEs for noncredit courses are no longer collected.
TABLE IV
COMPARED ENROLLMENTS BY ACADEMIC UNITS1
2010 AND 2011
Unit
TOTAL 2010
Enrollments
Education
Honors
Humanities
International and Area Studies
Law
Life Sciences
Management (Business)
Nursing
Religious Education
Interdisciplinary (nonmajors)
BYU Religious Cont. Ed. Programs
Native American Programs
Independent Study
Independent Study—High School
Independent Study—Noncredit
TOTAL:
¹Kennedy Center-Study Abroad programs are included in these totals.
TOTAL 2011
Enrollments
6,952
2,684
16,099
17,755
612
0
13,736
3,931
0
11,562
11,062
300
8,157
8,044
22,564
120,112
5,030
6,189
2,685
15,330
17,922
213
0
13,401
3,922
0
9,790
10,222
533
6,085
8,239
31,106
127,714
4,700
111,736
315
360,651
101,605
13
359,669
STATISTICAL REPORTS
TABLE V
TOTAL CREDIT STATISTICAL REPORT COMPARISONS BY
CONTINUING EDUCATION DEPARTMENTS AND CENTERS
2010 AND 2011
STUDENTS
2010
2011
BYU Salt Lake Center
Conferences and Workshops
Evening Classes
Independent Study
Jerusalem Center
Study Abroad
TOTALS¹:
Males
Females
Graduates
Undergraduates
ENROLLMENTS
2010
2011
CREDIT HOURS
2010
2011
FTES
2010
2011
3,312
1,643
28,761
21,209
238
1,462
2,916
1,578
28,480
19,520
246
1,451
7,072
3,210
60,694
21,209
2,210
4,453
6,356
2,460
58,624
19,520
2,254
4,473
20,243
6,049
139,673
58,311
3,545
12,106
18,166
5,089
134,251
53,160
3,630
12,289
720
279
4,708
1,944
118
415
652
272
4,522
1,772
121
420
56,625
54,191
98,848
93,687
239,927
226,585
8,183
7,759
27,077
29,548
3,553
53,072
24,324
29,867
3,338
50,853
43,874
54,974
4,622
94,226
40,795
52,892
4,768
88,919
104,706
135,221
11,245
228,682
100,679
125,905
11,923
214,661
3,543
4,639
599
7,584
3,417
4,341
674
7,084
¹Statistical totals in this table are not completely consistent with other totals because they also include credit registrations from associated
programs such as Study Abroad.
TABLE VI
ENROLLMENTS FOR NONCREDIT COURSES BY
CONTINUING EDUCATION DEPARTMENTS AND CENTERS
2010 AND 2011
DEPARTMENT
Conferences and Workshops¹
Independent Study
TOTAL:
ENROLLMENTS
2010
2011
0
29,606
112,051
0
31,950
101,618
141,657
133,568
¹Numbers do not include Native American Outreach programs because attendees are not required
to formally register as in other programs. Therefore the total amounts on this chart will not match
the total noncredit enrollments on Table I or Graph E.
BYU RELIGIOUS CONTINUING
EDUCATION PROGRAMS
STATISTICAL REPORTS
TABLE VII
BYU RELIGIOUS CONTINUING EDUCATION PROGRAMS
TOTAL ENROLLMENTS BY PROGRAMS¹
2010 AND 2011
Individual Enrollments
Program
2010
2011
20,434
20,475
1,170
0
Adult Religion Programs
15,602
16,074
Especially for Youth Programs
77,910
91,165
115,116
127,714
Education Weeks/Days
Other Courses and Programs
TOTALS:
¹Beginning in 2010, BYU–Idaho CES programs are no longer included.
DEPARTMENT REPORTS
BACHELOR OF GENERAL STUDIES DEPARTMENT
A survey of students who graduated from the Bachelor of General Studies program during 2006 through
2008 was completed in early 2011. The study revealed that 96% of the graduates were satisfied or very
satisfied with their BGS experience while 97% indicated they had mostly or fully achieved their goals. At
the same time, 92 percent of the graduates said the overall quality of the program was very good or
excellent, while 98 percent agreed or strongly agreed that they would recommend the program to a friend.
Similarly, graduates also reported high levels of personal growth and development in 12 different areas—
from a low of 76 percent in “ability to work with people” to 96 percent in “knowledge, skills or abilities
in my BGS emphasis.”
When asked to identify the single most important thing BGS could do to improve the program, graduates
mentioned offering a BA or BS degree in a specific area, improving communication (student to teacher,
student to student, and student to advisor), offering career counseling or employment postings, increasing
course offerings, improving and updating courses, and increasing testing options. BGS continues to work
closely with Independent Study to offer the quality courses needed to support the BGS degree.
Marie, a graduate from Alberta, Canada, summed up her BGS experience this way: My education has had
a “Rip Van Winkle effect” on me; I have awakened from a long sleep. I know better how the world works.
I have more tools for assessing, analyzing, and making good decisions. I definitely have more selfconfidence. I am not the same person I was when I started down this path, and I feel more useful,
capable, and hopeful about my future.
BGS alumni indicate they would not have had the opportunity to complete a lifelong goal of finishing a
degree and obtaining the related benefits without having the Bachelor of General Studies program
available. Thus, the BGS program continues to play a valuable role both to students and to BYU.
Once again, the major focus of the department during 2011 has been helping students graduate, attracting
and admitting new students to the program, and assisting the current students. This report includes
highlights from these ongoing activities.
Graduate Summary
As noted in the chart below, 148 Bachelor of General Studies students graduated during 2011, an increase
of 24 or 19.4 percent over 2010. This brings the total graduates since the beginning of the program to
1,182.
Total graduates:
1,182
Enrollment Summary
This year saw another disappointing decrease in the number of formally admitted students as of
December 31—1,318 compared to 1,512 at the end of the previous year. This almost 16 percent decrease
is a result of a number of factors. The 376 students formally admitted in 2011 duplicates the 374 admitted
two years ago but is down from the 402 admitted in 2010. Although having 148 students graduate is a
positive accomplishment, it also decreases the number of current students.
As shown in the following table, the lower number of students also accounts for a decrease in the number
of course enrollments by BGS students. During 2011, 1,199 individuals enrolled for a total of 2,623
courses, accounting for a full-time equivalent student total of 222.7, down from the 2010 numbers of
1,366 students enrolled in 2,839 courses for a full-time equivalent of 234.9.
BGS CREDIT HOUR AND COURSE ENROLLMENTS
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
Evening Classes
Independent Study
Salt Lake Center
Spring/Summer Day
People1
Classes
Cr Hrs
People1
Classes
Cr Hrs
People1
Classes
Cr Hrs
People1
Classes
Cr Hrs
24
45
87
157
117
119
122
110
101
66
60
48
48
54
97
217
290
337
319
308
244
210
124
111
89
81
145
257
585
793
897
848
781
661
548
316
290
228
224
885
1,007
1,318
1,128
1,757
1,790
1,833
1,818
1,688
1,614
1,405
1,334
1,173
1,532
1,753
2,543
2,919
3,612
3,648
3,826
3,749
3,236
2,985
2,598
2,465
2,314
2,762
3,410
5,326
6,278
7,833
8,235
8,758
8,831
7,639
7,218
6,362
6,035
5,807
21
42
75
60
111
140
148
159
139
114
92
84
71
64
124
198
243
297
361
409
476
348
296
224
210
170
177
334
533
667
817
988
1,160
1,354
999
864
640
590
489
21
33
47
60
55
64
71
72
68
40
38
31
31
53
77
106
121
122
125
137
157
148
72
72
67
54
141
196
288
322
328
337
381
418
421
197
210
183
153
People1
Classes
Cr Hrs
People1
Classes
Cr Hrs
People1
Classes
Cr Hrs
4
5
14
7
16
24
13
16
26
12
8
6
4
4
6
14
7
21
32
16
18
31
13
8
8
4
8
7
25
11
38
39
19
20
45
22
12
12
8
2
1
1
0
2
1
2
1
1
0
2
1
2
1
1
0
2
1
889
1,034
1,351
1,552
1,803
1,868
1,974
1,893
1,756
1,668
1,446
1,366
1,199
1,542
2,058
3,079
3,580
4,391
4,486
4,696
4,644
3,973
3,490
3,013
2,839
2,623
2,803
4,205
6,758
8,071
9,915
10,446
11,099
11,284
9,652
8,617
7,514
7,048
6,681
C&W
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
1
Travel Study
Totals
FTES2
93.4
140.2
225.4
269.0
330.5
348.2
370.0
376.1
321.7
287.2
250.5
234.9
222.7
Totals for people do not equal the sum of people in each department. For example, one person could be enrolled in both Evening
Classes and Independent Study, but counted as only one person in totals.
2
FTES = Full-Time Equivalent Students (total credit hours divided by 30).
Ongoing Work of the Department
The events held for students are a highlight each year. In January, the BGS Student Night Out, held at the
BYU Conference Center, featured a presentation by communications professor Susan Walton on civility
in communication. In June, the ice cream social brought many BGS students and their families to an
evening of outdoor fun, mingling, motivation, and treats. The graduation celebrations in April and August
were expanded to include live music and Cosmo the Cougar (BYU Athletics mascot), along with the
usual luncheon and photographs for graduates and their families.
Greater emphasis was placed this year on retention and getting students moving forward. When students
did their annual endorsement and matriculation, an individualized “Gradtrack” report was created to
graphically show their progress, both time in the program and credits completed. The quality of the
welcome calls to new students has also been improved, and calls are now being made to provisionally
accepted students. Additionally, more attention is being given to students in their last year to help them
graduate in a timely manner—all with notable results.
While maintaining the usual marketing efforts of the catalog, chapel posters, website, and BYU
Broadcasting spots, a new approach was begun in our direct mailings to potential students. Rather than
sending three postcards to all 55,000 former BYU students, on the second mailing this year, recipients
were asked to respond to an interest survey. Follow-up contacts were made to those who responded to the
survey, and future marketing will target these interested persons more directly. A personalized letter
inviting former BGS applicants and students to return was also mailed at the very end of the year. Results
from this mailing are already showing great promise.
A complete summary of the status of BGS applicants, students, and graduates from the beginning of the
program through December 2011 is included on the next page.
ADMINISTRATIVE PERSONNEL
Director
Program Assistant, Admissions and Advising
Program Assistant, Marketing and Retention
Ellen Rae Allred
Matthew D. Greene
Robert C. Hunt
BRIGHAM YOUNG UNIVERSITY BACHELOR OF GENERAL STUDIES DEGREE
STATISTICAL REPORT AS OF DECEMBER 2011 (INCLUDES DATA FROM BEGINNING OF PROGRAM)
Graduated
Formally
Admitted
Provisionally
Accepted
Denieda
Application
Process
Application
Canceledb
Never
Admittedc
Former BGSd
Deferrede
Time Expiredf
Totals
American
Studies
Eng & Am
Literature
Family
History
49
71
79
452
53
267
160
51
0
1,182
61
82
101
478
87
254
153
102
0
1,318
7
1
4
20
4
23
15
4
6
84
26
49
52
176
69
247
110
66
45
840
0
1
1
5
1
7
1
2
1
19
16
21
13
51
19
97
61
20
30
328
84
136
187
557
149
550
326
153
146
2,288
105
0
3
351
165
0
12
538
193
1
6
637
774
3
42
2,558
177
1
10
570
507
0
24
1,976
289
2
8
1,125
162
0
9
569
0
0
0
228
2,372
7
114
8,552
Family Life
History
Management
Psychology
Writing
Undeclared
Total
a
Those not meeting age, time away from BYU, or grade point average requirements. Students are counseled as to courses they can be taking that will eventually count toward a BGS degree.
Their applications will be again considered when students meet the admission requirements.
b
Those who began the application process but never submitted a full application.
c
Those who were provisionally accepted but never completed Student Development 100 or withdrew during the provisionally accepted stage.
d
Those who were formally admitted and then withdrew from the program.
e
Those whose status has been put on temporary hold for mission or military service.
f
Those who did not graduate within the 8-year time limit.
DEMOGRAPHICS OF FORMALLY ADMITTED BGS STUDENTS AS OF DECEMBER 31, 2011
Gender:
Female
Male
Average
Age:
Female
Male
Age Range:
Female
Male
88% Geographic Distribution:
12%
Utah County
Salt Lake/Davis Counties
45
Other Counties in Utah
42
Western States, Alaska, Hawaii
Central States
22 to 78
Eastern States
24 to 77
Other Countries and APO (Australia, Belgium, Canada,
Costa Rica, England, Germany, Jordan, Switzerland, Taiwan)
Prior College Work:*
13.5%
Former BYU Students
12.1%
Transfer Students
7.5%
43.2%
8.1% *With the admission policy
13.6% implemented Jan. 2006, all
1.8% admissions subsequent to that
date will be former BYU
students.
97.2%
2.7%
BYU RELIGIOUS ENRICHMENT PROGRAMS
The year 2011 was the second full year of operation for the Religious Enrichment Programs Department.
During 2011, the department had programming responsibility for Utah and regional Adult Religion
Classes, Best of Especially for Youth programs, and Scripture Seminars. Providing speakers for youth
conferences was discontinued in the fall of 2010. The department was responsible for BYU Continuing
Education programs offered and administered at the request of LDS stakes. Gary Bauer is director of this
department with Sharylann Smith as program assistant.
During 2011, the department provided religious continuing education opportunities to adult and youth
members of the Church. The programs are designed to be spiritually strengthening, inspire lifelong
learning and service, extend the blessings of learning, and develop friends for the LDS Church and the
university¹.
Adult Religion Classes feature an approved Institute curriculum focusing primarily on the
Church’s canon of scripture (Bible, Book of Mormon, Doctrine and Covenants, and Pearl of
Great Price) and Church history and doctrine. The classes are designed exclusively for adults and
are held at Church meetinghouses or other venues, at select locations in the United States. Course
length varies from eight to 17 weeks, with classes meeting once a week.
Best of Especially for Youth was first offered by this department in 1991. The program offers
topics of interest to youth ages 12 to 19. The program features one to three faculty members who
present topics on Church doctrine, morality, peer relationships, family relationships, dating,
courtship, marriage, and other subjects. The program is generally a two- to three-hour seminar.
Many programs outside the Wasatch Front also offer a meal and youth dance.
Program Summary
Adult Religion Classes
A total of 178 Adult Religion Classes were taught during 2011, an 8.3 percent decline from 2010. The
combined enrollment for 2011 was 14,628, which represents no significant change from 2010. Fees for
BYU Adult Religion Classes remained the same as in 2010, at $1.50 per class session.
Best of Especially for Youth
Best of Especially for Youth programs were organized and conducted in 45 locations during the year. A
total of 114 lectures were presented by 76 speakers. There were 28,977 enrollments, which represents a
3.9 percent increase in enrollments from 2010. These programs continue to be well supported by local
stakes and wards and are one of the most stable and consistent program offerings of the department. Five
new locations were added in 2011.
Other Programs
In 2011 the department no longer had any program or financial responsibility for Adults in Institute
(adults attending regular Institute of Religion classes).
Volunteer Service
Volunteer service from local individuals is critical to the success of the department’s programs. For 2010,
an estimated total of 3,259 hours of service were contributed by volunteers; 1,940 hours of service were
contributed by off-campus volunteers for Adult Religion Classes, 989 for Best of Especially for Youth,
and 330 for youth conferences.
Department Summary
The department was small but stable, providing many opportunities for LDS youth and adults to
participate in religious education programs. These programs ran smoothly due to collaboration between
the various host stakes and program administrators. All program planning elements were accomplished,
the programs took place, and students/clientele were well served. The department and programs are stable
financially, and enrollments are also stable.
Director
_________________________
¹The Aims of a BYU Education and BYU Institutional Objectives
Gary L. Bauer
DEPARTMENT OF CONFERENCES AND WORKSHOPS
The Department of Conferences and Workshops (C&W) had another transitional year as we adjusted to
organizational changes made last year and worked to accommodate significant employee turnover.
The department continued to work with colleges, schools, departments, and other BYU entities in offering
hundreds of outreach programs to thousands of participants. Some programs held steady, but enrollments
for many programs (for both youth and adults) were somewhat negatively affected by a tough economy.
A variety of both credit and noncredit programs were offered, including conferences, workshops,
symposia, short courses, seminars, association meetings, test prep courses, and youth camps. Department
staff assisted with the administrative and logistical aspects of the programs, while the colleges and
departments focused on curricular issues, thus allowing the faculty to reach out without detracting from
their teaching, research, and creative work. These programs used both campus and off-campus facilities in
reaching out to alumni, youth, the campus community, and other adults.
The department began the year operating under five administrative units headed by the program
administrators listed below. When Howard Rainer retired in May, he was not replaced, moving us back to
four administrative units. The colleges on campus are assigned to one of these units. Each unit is
organized to operate independently while contributing to the overall success of the department and the
university.
Several new programs were held in 2011, while other programs changed as outlined in the pages that
follow. There were numerous personnel changes in 2011, including the departure of Chrystine Whyte and
Chelsy Erickson, the addition of Sharon Meyers, the promotion of Emilee Barrett, the intradepartmental
transfer of Laurel Hornberger, and the retirement of Howard T. Rainer in June.
2011 Highlights of Women’s Conference, the College of Fine Arts and Communications, and
Engineering (Jennefer Johnson, administrator)
Women’s Conference was held April 28–29 with nearly 17,000 attending from almost all 50 states,
Canada, and several other countries. Elder David A. Bednar spoke in the closing session on Friday
afternoon. The conference theme was “By small and simple things are great things brought to pass”
(Alma 37:6–7). Over 200 speakers presented in more than 90 conference sessions. A tape-delayed
broadcast of selected sessions was shown on KBYU-TV and BYUtv on May 13 and 14.
The BYU Women’s Conference service component theme was “Errand of Angels.” Thousands of
newborn, hygiene, and school kits were assembled for the LDS Humanitarian Center. In addition, sisters
began with morning service in the Marriott Center by completing crocheted mittens, scarves, baby burp
cloths, and hug shawls as well as fabric flowers for cancer patients. They visited the service learning
rooms on Thursday and Friday and made hats, infant bracelets, cancer caps and skinny scarves, yarn balls,
back-to-school backpacks, sensory books and infant fleece blankets. In the evening they tied quilts; made
children’s wands, autism caterpillars, activity totes and newborn caps; stitched Christmas stockings; cut
and finished over 1,000 fleece blankets; and much more. An evening concert with Shadow Mountain
artists, held in the Marriott Center, was enjoyed by more than 7,000 participants.
This year we assisted with the Global Family Health Conference and worked with Engineering on the 14th
annual Colloquium on International Engineering. Music workshops for adults were offered again in June,
July, and August, with over 240 attending InterMuse Academy, the BYU Choral Academy, Vocal Beauty
Boot Camp and the BYU Organ Workshop. In 2011 we also had 630 youth ages 14–18 participate in
Young Musicians' SummerFestival, Theatre Workshop, Young Ambassadors' Singing Entertainer
Workshop and Summer Scholars. We also had 178 incoming freshmen (a new high enrollment) attend
Late Summer Honors. Final performances and closing events included “Crazy For You” by the Theatre
Workshop participants and “The New Music Makers” by the Singing Entertainers. A highlight from
Summer Scholars was the enrollment of 29 students from Taiwan. The students, who are not members of
the LDS Church, participated in classes, activities, evening devotionals and firesides. Many of them
expressed interest in learning more about the Church. The American students took the time to explain
their beliefs to them in the devotionals. The program received high praise from these students as well as
the chaperones traveling with them.
Due to a difficult national economy, our adult conferences and workshops struggled with enrollment.
While some of our registrations were down, overall our programs were successful.
2011 Unit Highlights of the School of Management; Law; Humanities; Religion; and Family, Home,
and Social Sciences (Robert A. Holcombe, administrator)
The transition from the three Computerized Genealogy and Technology programs was completed this
year and given the new name of RootsTech. This collaboration between BYU and the LDS Church’s
FamilySearch Department resulted in a huge success. We had 2,987 people attend this historic event at
the Salt Palace Conference Center in Salt Lake City. The impact was felt in newsletters and blogs across
the country. It had some development kinks and created a huge demand on division resources, but it was
very well received and looks to be as big or bigger next year. The Family History and Genealogy
Conference rebounded in enrollments to 584, which was bigger than the last two years (529 in 2009 and
402 in 2010). The momentum of RootsTech had a positive impact on this conference. Enthusiasm for
family history continues to be a strong pull.
The Academy of LDS Dentists was up (342), and the spouse and children’s programs (103 and 96,
respectively) were both very strong once again. The Grant Taggart Symposium (304) was up as well. We
received high praise from both programs. The professional conferences showed a nice resilience after last
year’s dip in enrollments.
The ACT test preparation course had an increase for the second year in a row. Every other test prep
program experienced a decline, with a notable decline in MCAT and a big drop in DAT, prompting some
major changes to reverse this outcome in 2012. The enrollments were: MCAT (40), DAT (8), GRE (204),
GMAT (157), LSAT (64), and ACT (290). We had excellent feedback about the teachers and the content
for the most part, and we continue to strive to find outstanding teachers due to turnover. Despite the dip in
enrollments, we increased our financial performance significantly due in large part to a change in pricing
structure. PMBR has been discontinued, but CA/AZ BARBRI law review courses ran with 23 and 26
enrollments, respectively.
Hyundai Heavy Industries sent 39 mid-level managers for the fall session this year. The group was
outstanding, and the program was extremely healthy financially. Rob traveled to Korea this year and
cemented our relationship with Hyundai and our liaison contact, Mr. Jung. We had one man return to
Korea due to the death of his mother part-way through the session. Otherwise this program ran without
incident.
The Church History Symposium with a theme of “Go Ye into All the World: The Growth and
Development of Missionary Work in the Church” was attended by approximately 300 participants in
various workshops. This program is free to the public. The Sperry Symposium continues its popularity
with 750 attending.
The Planning for Financial Security in Retirement workshops (82) saw enrollments slip again this year.
The ESR (Economic Self-Reliance) conference (99) was down significantly from years past. This
program changed from microfinance to a much narrower focus that excluded many groups the Marriott
School did not wish to promote. They prefer to run this now as a semi-annual conference. The EMT
Certification course, sponsored by the BYU Police Department, was transferred to Von Phillips’ area.
The Professional Certification test prep courses had very marginal success in their first full year, which
was not unexpected. The website has been fully developed now and required a significant investment in
outside professional writing and design. The program ran in a financial deficit, but the momentum is
being felt in responses at the end of the year. Those who participated felt it was a very good program, and
we had a pass rate of 100% on the exams. The second full year should show improved results with the
Alumni Association partnership being so positive. We have bridged a gap there and will combine our
resources to provide a significant reason for university alumni to return to BYU for classes.
Nishiyamato Junior High School attended this year with about 20 more (244) students plus 20 teachers.
This program runs in partnership with Selnate International, which provides the home-stay. This is its
fifth year, and the Japanese school was very pleased with all the aspects of the program. This was another
very successful event for them. We are currently planning for another large group for 2012, but we have
been told that this program will end in 2013 so the group can experience another part of the United States.
StarTalk Arabic (44) was smaller this year. The first camp only had 16 participants, while the Chinese
camp (50) was at full capacity. Both are in their fourth year. The Arabic camps were divided into two
sessions, while the Chinese camp ran one large group. The programs were housed in the university
dormitoriess and ran without incident. The French camp (38) did very well in its second year and was
popular with students and parents alike. It does face a significant challenge next year since its grant has
not been renewed. The cost must now be borne entirely by the attending students, which will almost
double the price. We shall see if this makes the program to expensive for this group.
Teaching Business Ethics (34) with the Marriott School had half the enrollments of last year as a result of
a significant change in how the directors structured the content. It was not very well received, but more in
line with how the directors envisioned it. The Wheatley Institution’s “The Rise of Asia” was to be
modified with a new theme for 2011, but it never materialized. The Saints at War conference (273)
focusing on the Vietnam War was a success. It does not have another conference scheduled next year for
now.
Laurel Hornberger transferred to Von Phillips’ area, and Sharon Meyers was hired from Independent
Study to fill her position.
2011 Unit Highlights of Comprehensive Clinic, Counseling and Career Center, Dance, Education,
Life and Physical Sciences, Nursing, and PowWow (Von R. Phillips, administrator)
As in 2010, this office went through significant changes in 2011. In our Dance Camps area, Chelsy
Erickson decided to terminate in August so she could become a full-time mother. She was replaced by
Laurel Hornberger, who transferred from Rob Holcombe’s area. Chrystine Whyte left BYU in November
to take a position at UVU. Chrystine was replaced by Emilee Barrett, who went from a staff position in
our office to the administrative position Chrystine had held. Emilee’s position was not filled, and we
adjusted assignments in the office to balance the workload among our full-time staff.
New Programs for 2011: The National Outreach Conference, sponsored by BYU’s Counseling and
Career Center, was a one-time conference held at the Westgate Park City Resort. Fifty-eight people,
mainly LDS university counselors from 21 states, attended. This could become an annual conference, but
will not be held here in 2012.
The North American Dipterists Society Conference was sponsored by the BYU Biology Department. This
one-time conference was held at BYU’s Timpanogos Lodge near Sundance. Professors and researchers
stayed at the lodge, collected specimens on Mt. Timpanogos, and discussed their research. The conference
attracted 27 attendees from eight states, Washington, D.C., and two Canadian provinces.
The science fiction conference, “Life, the Universe, & Everything,” was sponsored by the College of Fine
Arts and Communications. This conference was held at BYU in various departments for 29 years,
including 2010. The conference attracted 500 attendees but struggled to find a sponsor on BYU campus,
so this will be its final year at BYU unless a sponsor can be found.
The Counseling Workshop, sponsored by the BYU Counseling and Career Center, came back in 2011
after a short hiatus and will also be held in 2012. The conference had 143 attendees and featured Harvard
psychology professor Ellen Langer, who spoke on the mind-body connection.
Mental Health Awareness Night is a new conference sponsored by BYU Public Affairs/Guest Relations
and Intermountain Health Care and directed by BYU’s Comprehensive Clinic. This conference provides
information to BYU and community leaders such as clergy, bishops, Relief Society presidents, etc., in the
area of mental health services for families and individuals. The conference brings together in one place all
the community agencies, which then provide contact information for services to these “gatekeepers.”
Established Programs: The McKay School of Education-sponsored Teaching English Language Learners
uses a government grant that was not renewed for 2012. Therefore this successful program will likely end
in June or July of 2012. We are continuing with Summer Education Workshops, In-Service, and DegreeSeeking and Certification programs with the School of Education. We will concentrate on expanding
marketing and registrations in the three areas mentioned above.
The Department of Dance, now in the College of Fine Arts and Communications, continues to grow
slowly in this economy. Attendance increased 2.5% over 2011. Eleven programs are held, of which two
are year-round programs (Children’s Creative Dance and Youth Dancesport). Two programs are for
adults (Adult Modern Dance and Adult Ballroom). The rest are summer youth dance programs. In total
the dance programs had 1,145 attendees in 2011.
Science Fair, sponsored by the McKay School of Education in conjunction with the Alpine, Provo and
Nebo school districts, held its yearly fair/conference for elementary and secondary youth in March at the
Conference Center. The fair’s attendance from the schools reached 600.
BYU Merit Badge PowWow continues to thrive, with 5,045 scouts attending the two PowWow programs
(one in the spring and one in the fall). Our numbers continue to increase in these programs as we bring on
more badges in the second year of Spring PowWow.
Program Enrollment Totals: Our total enrollments remained flat, fluctuating less than 1% over 2010. We
are continuing to visit department heads in our assigned colleges in order to increase our offerings.
Program enrollments broke down as follows: Dance Programs (1,145), Children’s Creative Dance (400),
BYU PowWow (5,045), Degree Seeking and Certification (719), Summer Educator Workshops (162), InService Programs (205), Mental Health Awareness Night (400), other conferences (2,623). Total: 10,699.
2011 Unit Highlights of BYU Campus Education Week and BYU Conference Center Adult Religion
Programs (H. Bruce Payne, administrator)
Adult Religion Classes feature an approved LDS Institute curriculum focusing primarily on the LDS
canon of scripture (Bible, Book of Mormon, Doctrine and Covenants, and Pearl of Great Price) and LDS
Church history and doctrine. The classes are designed exclusively for adults and are held in the BYU
Conference Center.
A total of four semester-long Adult Religion Classes were taught at the BYU Conference Center in 2011
(two during winter semester and two during fall semester). Total enrollments for 2011 increased by 20%
from 2010 (1,146 in 2011 compared to 954 in 2010). This increase was due to an additional series of
classes taught in 2011. The instructors each semester were Ron Bartholomew and Patrick Degn.
BYU Campus Education Week, begun in 1922, is a program unique to adult continuing education in the
United States. For one week the program utilizes the BYU campus to present over 1,000 classes on
education, religion, marriage, family relations, health, history, genealogy, science, youth interests, and
many other areas. Designed for adults and youth, it is one of the largest continuing education conferences
in the United States.
Campus Education Week was held August 15–19, 2011. The theme, “That All May Be Edified” (Doctrine
and Covenants 88:122), was the university theme for 2010–2011 and highlighted the benefits of coming
together to learn truth, increase in wisdom and knowledge, and share the various gifts we possess.
The program offered 1,053 classes taught by 230 presenters. Additional highlights of the week were: the
devotional address given by Elder Jay E. Jensen of the Presidency of the Seventy (attended by 7,244); a
youth dance held under the south concourse of LaVell Edwards Stadium on Thursday evening (attendance
of 905); and evening performances of Elton John & Tim Rice’s AIDA by SCERA, “Wish Upon a Star—A
Tribute to the Magical Music of Walt Disney” by Jenny Oaks Baker, and “Rejoice: An Evening of Music
and Inspiration” by various LDS artists (combined total attendance of 7,586). In addition to hundreds of
university employees, 570 hosting volunteers helped to direct and serve students throughout the week.
In 2011, a donation of $5,000 was received with the intent to help those in financial need to attend the
program. An application process was established, and the funds covered the tuition for 88 individuals.
Those who received the award were very appreciative.
Individuals came from 49 of the United States (none from Rhode Island) and from 14 other countries.
Total attendance was 18,999 individuals, and the total enrollment of 20,475 (some participants enrolled in
multiple sections) compared to 20,434 in 2010. This represents a .002% increase in enrollments from
2010.
Provo Campus Education Week Attendance
Full-event M–F (no senior citizens)
3,437
Full-event M–F (senior citizens)
1,798
Full-event M–F (complimentary)
1,994
T–F (no senior citizens)
3,619
T–F (senior citizens)
1,428
T–F (all mornings, afternoons, evenings, MC)
1,810
T–F One Day Only
2,976
T–F Part One Day Only
1,784
Monday Only
1,629
Total Registrations
20,475
Broadcast of Campus Education Week: Due to BYUtv’s change in programming format, no classes were
recorded for broadcast in 2011.
Volunteer service from local individuals is critical to the success of Campus Education Week. For 2011,
an estimated total of 8,550 hours of service were contributed by 570 volunteers. This represents a total of
4.1 full-time equivalent employees (using the standard of 2,080 hours for one full-time equivalent
employee [FTEE]).
2011 Unit Highlights of Native American Educational Outreach Programs (Howard T. Rainer,
administrator through April)
In 2011, Howard’s vision and determination continued to help Native American youth, parents, and
educators understand the urgent need for post-high school education, though his visits started to wind
down as he approached retirement on May 1. Although Howard retired, his messages are still being heard
throughout the U.S. and Canada through his DVD series. At the end of 2011, 6,047 copies of Voices of
Promise, 7,447 copies of Voices of Leadership and 5,767 copies of Voices of Hope had been distributed.
He also devoted countless hours to producing a new DVD called Voices of Opportunity to send out to all
Native American communities, leadership, and families in 2012.
Under Howard’s leadership, the following off-campus conferences and workshops were held during the
2011 calendar year.
Date
Feb.
March
Workshop
Senior Prep College Day
Salt Lake School
Mar. 3–24
May 13–14
June 17
June 28–29
Filming Trip for 4th DVD
Indian School
Indian School
National
Head
Start
Conference
Leadership Development
NIEA Conference
Refugee Conference
July 11–13
Oct. 20–21
Nov.
Place
Farmington, NM
Salt Lake City,
UT
Oklahoma
Albuquerque, NM
Salem, OR
Denver, CO
Group
Students/Teachers
Students
#
300
75
Parents/Educators
Parents/Students
Parents/Attendees
800
300
800
Bismarck, ND
Albuquerque, NM
SLC
Students
Conference Attendees
Refugees,
counselors,
teachers
125
2000
300
and
Total:
4700
Director, Conferences and Workshops
Program Administrators:
 Family, Home, and Social Sciences; Religious Education; Humanities;
Management; Law

Comprehensive Clinic, Counseling and Career Center, Dance,
Education, Life and Physical Sciences, Nursing, and PowWow

Fine Arts and Communications; Engineering; Women’s Conference

Native American Educational Outreach Programs (through April)
Steven W. Taggart
Robert A. Holcombe
Von R. Phillips
Jennefer M. Johnson
Howard T. Rainer
Assistant Program Administrators: Emilee Barrett (since November), John E. Best, Chelsy Erickson
(through August), Scott P. Harris, Laurel B. Hornberger, Allison Maselli, Sharon Meyers (since July),
Chrystine M. Whyte (until November)
DEPARTMENT OF ESPECIALLY FOR YOUTH PROGRAMS
In 2011, Especially for Youth Programs experienced continued success and popularity.
 Stay-at-Home (SAH) Programs increased locations to include more sessions in Ogden, Logan,
West Jordan, and Beaverton, OR.
 BYU Sessions were again broken down into smaller sessions and listed as colors instead of
letters: Yellow, Blue, Green, and Red. All housing for BYU was on campus, which made the
public much happier and seemingly more satisfied.
 Extensive website updates were made to help the public with massive registration changes,
continuing with priority selection.
 Registration changes: BYU Net ID was replaced with User Name/Log-in, with computer software
division between Independent Study and EFY programs.
 Hunt Groups with phones continued.
 Costs increased slightly.
Our department continues dealing with the many changes with the new PeopleSoft system, which this
year has undergone still more helpful enhancements. Sherrie Bangerter continues as our department
liaison and has attended meetings weekly to continue to modify the PeopleSoft system for EFY. Her
practical, working knowledge of the system has been most beneficial. YP-contracted employees continue
to be paid through the Church Office Building Payroll Department. We continue to use the Church Office
Building Payroll Department to pay faculty and staff for our several programs. It has worked successfully
while also fulfilling important legal tax requirements.
We continue to nurture relationships that have been built and edified through EFY programs being held at
campuses all over North America. The following is a list of host cities and universities as well as the
number of sessions held at each:
Type
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
Sessions Name
AZ Flagstaff
AZ Thatcher
CA Redlands
CA Sacramento
CA Santa Barbara
Canada—AB Calgary
FL St. Petersburg
GA Gainesville
HI Laie
ID Rexburg (BYU–I)
IL Nauvoo (Special Edition)
IL Normal
IN Bloomington
KY Bowling Green
MA Amherst
MO Columbia
MN St. Peter
NY Palmyra (Special Edition)
OH Cincinnati
OR Forest Grove
TX Denton
#
2
1
1
1
2
2
1
2
1
3
2
1
1
1
1
1
1
1
1
1
1
Location
Northern Arizona University
Eastern Arizona University
University of Redlands
Sacramento State University
University of California, Santa Barbara
University of Calgary
Eckerd College
Brenau University
BYU–Hawaii
Brigham Young University, Rexburg ID
Nauvoo
Illinois State University
Indiana University
Western Kentucky University
University of Massachusetts
Missouri University
Gustavus Adolphus College
Palmyra Inn, Palmyra
Xavier University
Pacific College
University of North Texas
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
EFY
SAH*
SAH
SAH
SAH
SAH
SAH
SAH
SAH
SAH
SAH
SAH
SAH
SAH
SAH
TX San Antonio
UT Cedar City
UT Ephraim
UT Logan
UT Provo (BYU)
UT Salt Lake City
UT Salt Lake City (Special Edition)
UT St. George
VA Buena Vista
WA Tacoma
CA Fresno
CO Denver
FL Miami
HI Laie
ID Montpelier
ID Twin Falls
OR Beaverton
UT Jordan
UT Logan
UT Ogden
UT Orem
UT Sandy
UT St. George
UT Taylorsville
3 Trinity University
2 Southern Utah University
1 Snow College
2 Utah State University, Logan
37 Brigham Young University, Provo
4 University of Utah
1 University of Utah
1 Dixie State College
5 Southern Virginia University
4 University of Puget Sound
1 Fresno Stake Center
1 Highlands Ranch Stake Center
1 Plantation LDS Bldg., Plantation, FL
1 BYU–Hawaii
1 Montpelier, Idaho Institute
1 College of Southern Idaho
2 Hillsboro Stake Center
2 SLCC West Jordan Campus
4 Utah State University Institute
4 Weber State Univ Institute & Univ 1st Stake Ctr
2 Orem University Institute, UVU
2 Sandy Institute
1 Dixie State College
2 SLCC Redwood Road Campus
*SAH – Stay-at-Home Sessions
Total Number of Sessions
EFY = 114
Total # of Locations
EFY = 41
Total Enrollments
62,188
We deleted the following sessions due to low enrollment numbers: Rexburg, ID SAH; Pocatello, ID SAH;
Beaverton, OR SAH (one session); Anchorage, AK, Huntsville, TX, and Twin Falls, ID (one session).
Special Edition Sessions Added
This year we added Special Editions sessions in Palmyra, New York and Salt Lake City, Utah. These
sessions include visits to Church historical sites such as the pioneer village in Nauvoo, the Sacred Grove
near Palmyra, and Temple Square in Salt Lake City. The Salt Lake Special Edition took its participants to
Ensign Peak, where they hiked and then received and furled yellow bandannas, as did the early Church
leaders who stood at that historic spot.
Stay-At-Home Sessions
EFY Stay-at-Home (formerly named Area) Programs continued into their seventh summer, with some
expansions this year. Tod Myers continues to oversee this program, working with our department and
Institute staff throughout Utah. These programs have the youth arrive at 9:00 a.m. and stay until 9:00
p.m., eliminating the need for and cost of housing. Counselors working these stay-at-home sessions are
now paid as contract employees, like the counselors who work the overnight programs. This change
required the fee charged to participants attending the Stay-at-Home EFY to be raised to cover the
additional expense. About 6,400 youth attended this format of EFY.
Again this year, the programs were in the weeklong format, starting Monday afternoon and continuing
through Friday night. Programs continued to be offered in the Salt Lake City area, in Taylorsville and
Sandy, in Logan at the Utah State Institute, in Ogden at the Weber State Institute, and in Montpelier,
Idaho, at the local stake center. We added two Jordan sessions that were held at the Salt Lake Community
College West Jordan Campus.
Additional Stay-at-Home Programs were held in Laie, Hawaii; Fresno, California; Denver, Colorado; St.
George, Utah; and Twin Falls, Idaho. These programs were directed by Sherrie Bangerter and Dicksy
Rhoads.
Exciting New Developments for our Program
In early May, we held a one-day retreat at a nearby location to brainstorm the 2012 theme. This was very
successful as we involved EFY administrators and staff, Visual Communications administrators, and our
International EFY Program leaders. It is extremely beneficial to have the direction for our next year
decided early so we have the T-shirts, handbooks, and session supplies ready to ship to the International
Programs that begin at the start of the year.
It was our desire to improve our program by improving the quality of our counselors. We have made
staffing changes and set up much more extensive training to accommodate this goal.
Program Staffing
A large staff is required to administer the Especially for Youth program, both the overnight and stay-athome sessions. The group involved in facilitating EFY included approximately 103 Session Directing
Couples, 36 Field Coordinators, 135 Building Counselors, 35 Health Counselors, 25 office coordinators,
and a dozen full-time employees. We also utilize about 350 men and women who teach the Tuesday and
Wednesday classes. Additionally, we hired numerous counselors from all over the United States and
Canada, almost 1,600 in total. The staff continues to be trained with online resources, various Church
manuals (Preach My Gospel, Teaching: No Greater Call, etc.) and through face-to-face instruction. We
strive to hire staff who will facilitate gospel learning, encourage full participation from the participants,
be examples of righteous living, and lead with love during the week.
A new administrator was hired in the closing months of this year. Phyllis Nielsen was brought on board
with a wealth of experience and a load of enthusiasm and energy. She will oversee the Utah sessions
(except BYU), both the Stay-at-Home and other campus overnight programs such as Logan and Ephraim.
Administrator responsibilities were realigned in November as follows:
Todd Willey—Innovation of new programs
Tod Myers—Faculty coordination
J.D. Hucks—Training
Dicksy Rhoads—Counselor hiring and recruiting
Phyllis Nielsen—Programming in Utah, except BYU
Ben McKinnon—Programming in all areas except Utah and Hawaii
Sherrie Bangerter—BYU and Hawaii
Pete Kadish—no changes
EFY Express
During 2011, we continued with our one-day EFY Express programs. EFY Express includes dinner, a
musical concert by an LDS artist, and a dance. This gives a small taste of the weeklong EFY program to
many more youth. In 2011, Express programs were held in Buena Vista, Virginia on January 15 and Laie,
Hawaii on February 19.
Registration
This year we continued with the Priority Registration System, including allowing youth to put in the
priority number of three friends, which allows the friends to go in and register. Payment was made at the
time of their session selection, and there was no waiting to know which sessions were still available.
Open Registration again began after the Priority Phase, at the beginning of February, which allowed all
participants to register. Registration set up the following schedule, which seemed to work well for
registrant traffic flow: Stay-at-Home Registration—Wednesday, February 1; BYU sessions only—
February 2; all other sessions (including East Coast, West Coast, Midwest, Utah, Idaho, and Special
Edition sessions)—Friday, February 3. An extensive outline of this process was revised and updated on
our website for those who cared to read it. Again, no priority registration was done for the Stay-at-Home
Programs because they have smaller numbers.
Campus EFY Sessions were offered at $445, with the exception of California and Hawaii sessions, which
were offered at $480. Alaska and Canada session costs were $495. The cost for Special Edition Sessions
in Nauvoo, Palmyra, and Salt Lake City was $545. EFY Stay-at-Home Programs were $155 in the Salt
Lake and Northern Utah Areas. Hawaii’s Stay-at-Home program was offered at $210.
We kept the voice mail function disabled in our front office to prevent unanswered messages. It was
impossible, with 60–90 e-mail requests awaiting the customer service specialists when they came in to
work, to add another 200 evening voice messages to the constant phone requests when our office does
open.
We again extended our office hours during the summer to 7:00 a.m. to 7:00 p.m. in an attempt to better
serve our participants, their parents, and other staff who work to create our EFY sessions, such as teachers
and all levels of our counselor staff. Last year we were open until 6:00 p.m. We again implemented
having an administrator “on call” during the weekends, which seemed to work well. The message
instructed that our office would be open at 7:00 a.m. Monday for questions about first-day check-in, etc.
Marketing
This year we did not send chapel posters to the bishops and stake presidents in the United States and
Canada. Registration e-mails were again sent to all past participants, and the poster was posted online.
For the 2012 year in the fall marketing months, we announced that youth who registered would get a free
download of the theme song. This was all done online, through a code given when registration is
completed. We also announced a video contest for participants, to stimulate interest and excitement
among the youth. The winning video will be shown at session orientations.
Conclusion
The Youth Programs Department has enjoyed another year of tremendous growth, productivity, change
and valuable experience. As in years past, challenges arose and presented us with the invaluable
opportunity to envisage new ideas, processes and concepts we can implement to improve our efficiency,
service to the youth, and program quality. We have tremendous employees who work together to
accomplish what sometimes seems impossible—making certain that our programs are successful, costeffective, and fill the needs of our participants.
Director, Especially for Youth Programs
Program Administrator
Gregory M. Tanner
Sherrie Bangerter
J.D. Hucks
Peter Kadish
We continued with the alignment of areas, as follows:
Todd Willey—Midwest
Dicksy Rhoads—Provo and Idaho
Sherrie Bangerter—West
Ben McKinnon—East, Northwest, and Canada
Ben McKinnon
Tod Myers
Phyllis Nielsen
Dicksy Rhoads
Todd Willey
DEPARTMENT OF EVENING CLASSES
The Department of Evening Classes is a non-degree-awarding university program whose mission is to
support academic departments and colleges in offering courses into the evening hours. The department
also supports limited enrollments for students from the community who are at least 23 years of age.
Tuition rates are the same as those of day school. The tuition transfer rate set by the university increased
to $48.50 per credit hour for undergraduate enrollments and $59.53 per credit hour for graduate
enrollments.
The enrollment summary data for the department for the past five years is reported in Table 1.
Enrollments
Credit Hours
FTES
2007
68,988
158,286
5,373
2008
67,024
150,560
5,116
2009
62,706
144,014
4,869
2010
60,694
139,673
4,656
2011
58,624
134,251
4,522
Table 1. Five-year enrollment summary data for Evening Classes
Although the Department of Evening Classes has seen a steady decline in enrollments and credits offered
each year, the courses offered by the department are more viable. The department is fiscally stronger than
five years ago.
A semester/term report sent to each academic department listing classes with enrollments below the
approved minimum was developed and refined through the year. The academic departments and colleges
have been very helpful in the refining process. This report has increased communication between Evening
Classes and the academic departments, allowing Evening Classes to assist the departments in achieving
their strategic objectives.
The Annual Evening Classes Policy Update meeting was held in November for department assistants and
department chairs. This meeting allows departments to voice concerns, ask questions, and receive
clarification on Evening Classes policies. We appreciate the opportunity to gain a better perspective of the
needs of the academic departments.
The petition process for requesting approval to offer new Evening Classes offerings was formalized. The
standardized form and process make it easier for departments to provide the necessary information for the
academic vice president’s office to make decisions in the best interest of the university.
A couple of Continuing Education interdepartmental meetings have been held to find ways to assist one
another in meeting goals. The directors of Bachelor of General Studies, the Salt Lake Center, and Evening
Classes met to gain greater understanding of the BGS program and to see if additional courses could be
offered through the Salt Lake Center and Evening Classes to assist BGS students in meeting their course
requirements. The meeting was quite helpful and is planned to be held again on at least an annual basis.
A second meeting was held with the directors of Independent Study, Evening Classes, and the Salt Lake
Center to begin discussions leading toward a proposal of ways to assist in meeting the needs of the
increase in 18- to 20-year-olds desiring higher education. This working group is still in its infancy but
will continue regular meetings in the coming year.
Director
Academic Counselor/Coordinator
Susan V. Overstreet
Lynette Bybee
DEPARTMENT OF INDEPENDENT STUDY
HIGHLIGHTS OF THE YEAR 2011
In 2011, Independent Study continued to provide online courses for university and high school students
throughout the United States and in many foreign countries, while making major investments in
pedagogy, technology, and personnel to operate successfully with the future challenges and opportunities
in distance education.
The education marketplace is driven by increasing expectations for meaningful interaction between
teachers and students. Many parents, educators, government organizations and professional associations
are seeking additional learning options for students with individual needs. To meet these needs,
Independent Study has introduced additional pedagogical dimensions in our courses. Along with
discussion boards and webinars that have had limited pilots, new “Instructor-Guided” courses have been
introduced with one-on-one student-teacher checkpoints to establish learning goals, monitor progress,
stimulate critical thinking, and motivate students toward academic success. This enhanced pedagogy
places additional requirements on the technology utilized and personnel employed.
While retaining registration services in the Orion system, this year Independent Study focused on
transitioning courses into a new Learning Management System (Agilix BrainHoney). This new course
delivery platform provides a solid technical foundation for teaching and learning functions that are not
available with standard websites (e.g., student homepage, gradebook, discussion boards, and progress
calendar). Other technologies introduced to the department this year include PC videoconferencing
(Adobe Connect), knowledgebase (Microsoft Dynamics CRM), and collaboration software (Microsoft
SharePoint).
In addition to these technology investments, Independent Study made several additions to personnel and
functions. A new director was appointed, and three new positions were staffed: associate director
academic, faculty coordinator, and proctor specialist. These last three positions are critical in support of
the enriched course pedagogy and represent a significant commitment to academic quality and faculty
relations.
Finally, after completing the first phase, construction of additional student housing has continued to
surround the Morris Center. To address growing space needs, it was decided late last year to relocate our
production staff to the Amanda Knight Building south of BYU campus.
Enrollments
High School enrollments:
University enrollments:
Personal Enrichment enrollments:
2009 total paid enrollments:
101,605—9% decrease
13
Independent Study also provided:
Free Personal Enrichment course enrollments:
29,844
Grand total of all Independent Study enrollments: 150,982—10% decrease over 2010
Financial Aid
Independent Study awarded $36,876 in division scholarships and grants-in-aid to students. The awards
included $7,464 in university course scholarships, $17,163 in university grants, $3,249 in grants for single
parents, $471 in grants for disabled students, and $8,529 in high school grants.
Diploma and Certificate Programs
Within the High School Standard Program, 29 students completed their studies through BYU Independent
Study and 20 students completed the Advanced Program. Three students completed the Adult Diploma
Program and received diplomas from the Provo School District. Two students completed the requirements
for and received a Family History Certificate, and 63 students completed the Organ Performance program
and received certificates. Over 6,500 transcript requests were processed.
Course Production
One hundred twenty new or revised courses were added to the curriculum this past year—29 high school
and 91 university, which include revisions into the new LMS BrainHoney. Independent Study now has a
total of 456 active courses. Of these, 193 are active high school courses, 212 are university courses, and
51 are personal enrichment courses.
Student Services
The Student Services team provides support for high school and university students for all Independent
Study courses. Student Services is organized in the areas of Customer Service, Proctor Services, Testing,
and Materials Processing.
During 2011, the Customer Service group handled over 276,000 phone calls and 51,000 e-mails, and
administered over 9,000 exams in the testing center. Due to the Orion implementation in January 2011
and the self-serve features in that system, call volume was significantly reduced from the prior year. The
testing area processed 82,681 exams, and the materials area processed over 122,000 pieces of incoming
mail, 7,100 faxes and over 100,000 e-mails.
Marketing Activity
The marketing team consists of five administrators, two staff employees, and 10 student assistants. The
five administrators make visits to schools across the nation, attend counselor and administrator
conferences, and attend home school conferences to promote Independent Study. One staff member
supervises three advertising assistants and all the advertising for BYU Independent Study. The other staff
member supervises seven marketing assistants and all the marketing efforts of Independent Study,
including working with over 20 independent contractors who also do visits to schools. The marketing
team prepares and exhibits at over 60 conferences each year, while at the same time visiting over 4,000
schools each year to promote BYU Independent Study.
Presentations
Mary Stevens
 “BrainHoney Implementation: Pedagogical Challenges and Solutions,” presented at
ADEIL conference
Tony Nisse
 Open Educational Resources,” presented at Learning Solutions Conference
Joseph Roberson
 “Bringing BYU to You: Education Anytime, Anywhere, for Anyone,” presented at BYU
Education Week
Conferences Attended and Exhibited
Jedd Maylett
 American School Counselor Association—National Conference
 NAPCS 2012 National Charter Schools Conference
 California Small School District Association Regional Conferences
John Bushman
 Washington School Counselors Association Conference
 ACSA Arizona Charter School Association Conference
Nathan Hallows
 Missouri School Counselor Conference
 Indiana School Counselors Conference
John Kent
 Virtual Virginia Conference, Newport News, VA, March 2011
 Southern California Online Learning Symposium, Costa Mesa, CA, May 2011
 Florida Parent Educators Association Conference, May 2011
 Virginia Educational Technology Leadership Conference, Roanoke, VA, November 2011
 Georgia School Counselor Association Conference, Macon GA, November 2011
 Florida Charter School Conference, Orlando, FL, November 2011
 Hill Air Force Base Education/Career Fair, Clearfield, UT, December 2011
James Rawson
 IDEA (Interior Distance Education of Alaska) Homeschoolers’ Conference, Soldotna,
Anchorage, Fairbanks and Juneau, AK, April 26–May 6, 2011
 ISBA (Idaho School Boards Association) Conference, Coeur d’Alene, ID, November
2011 (presentation to 350 superintendents, statewide school board members)
 National School Boards Association 71st National Conference, Moscone Center, San
Francisco, CA, April 2011
 MAPSA (Michigan Association of Public School Academies) Conference, November
2011
Joseph Roberson
 Presentation: Indiana School Counselor Association, Indianapolis, IN
 Presentation: Latter-day Saint Eastern Home Educators Conference, Virginia Beach, VA
 Nevada School Counselor Association Conference, Reno, NV
 Florida Parent-Educators Association, Orlando, FL
 American School Counselor Association Conference, Seattle, WA
 Southeast Homeschool Expo, Atlanta, GA
 Small School District Association, Arcata, CA
 National Black Child Development Institute, Nashville, TN
Awards and Recognitions



Course Awards
o ART 45 (Drawing)—UPCEA (University Professional and Continuing Education
Association) K–12 Distance Distinguished Course Award
o CHEM 61 (Honors Chemistry, Part 1) ADEIL (Association for Distance
Education and Independent Learning) Monty McMahon Award
Mary Stevens
o Serves as the Bylaws Committee Chair and member of the ADEIL Board
Tony Nisse
o Co-authored an open-resource textbook for project management in instructional
design; Amado, M., Ashton, K., Ashton, S., Bostwick, J., Darnall, R., Nisse, A.,
Preston, J., Randall, D., Terakhova, V., & Wiley, D. (2011). Project
Management for Instructional Designers
Director
Associate Director Operations
Associate Director Academics
Assistant Director Student Support Services
Assistant Director Course Development
Support Service Administrator
Faculty Coordinator
High School Academic Administrator
Instructor Administrator
Project Manager
Editing and Curriculum Administrator
Quality Control Administrator
Broadcast Media Producer
Interactive Media Producer
Graphic and Art Designer
Instructional Designer
University Consultant
Account Manager
Account Manager
Account Manager
Account Manager
Account Manager
Systems Engineer
Technical Support Administrator
John Taylor
Russell Bryant
Veldon Law
Caye Wycoff
Steven Park
Lauri McPhillen
Robert Anderson
Joseph Roberson
Keenan Adcock
Heather Bryce
Maurianne Dunn
Marga Petersen
Glen Anderson
Scott Gutke
Suzanne Gerhart
Greg Baird
Jessica Draper
Marilyn Fowles
Ben Fryar
Joel Hemingway
Cheryl Morse
Tony Nisse
Kelly Olsen
Mary Stevens
Spencer Taylor
Eleanor Thorne
Jay Young
Nina Lewis
John Bushman
Nathan Hallows
John Kent
Jedd Maylett
Jim Rawson
Dale Murri
William Dastrup
TABLE VIII
INDEPENDENT STUDY
COMPARATIVE ENROLLMENTS REPORT
FOR 2010 AND 2011
COLLEGE OR DIVISION
Enrollment
2010
FTE¹
2011
2010
2011
574
310
4,984
1,040
560
3,156
1,630
1,788
180
5,019
1,401
567
21,209
710
204
5,148
1,126
213
3,095
1,852
1,757
132
2,984
1,643
656
19,520
40
29
501
100
39
319
161
162
12
466
90
25
1,944
60
19
513
109
13
311
161
157
9
281
106
33
1,772
High School Enrollments
Personal Enrichment
Noncredit totals:
111,736
315
112,051
101,605
13
101,618
0
0
TOTALS:
133,260
121,138
1,944
1,772
Education
Humanities
Life Sciences
Management
Nursing
Religious Education
Unclassified
Credit totals:
¹Beginning in 2007, FTEs for noncredit courses will no longer be collected.
CENTER REPORT
BYU SALT LAKE CENTER FOR CONTINUING EDUCATION
During 2011, the Center’s administrative personnel contacted most of the chairs of academic department
with courses being offered at the Center. Leaders of the English, Political Science and Religion
departments conducted specialized faculty meetings at the Center. The Department of Communications
held its annual faculty retreat at the Center.
Some significant changes involving enrollment management were introduced in the Undergraduate
Office. A firmer minimum enrollment requirement was set at five students to better foster the academic
experience for students and reduce expenses. Also, an in-house policy was set to determine class status
(cancel or carry) one week before the start of the semester or term rather than waiting until the first day of
class. The intent was to give students and instructors more lead time to readjust schedules since studies
showed that, unlike on the main campus, most enrollment changes at the Center occur before the first day
of class.
This year all instructors were required to use the university’s new Syllabus Builder tool to prepare and
submit their syllabi. They included the 14 new instructors who were hired and oriented to teach at the
Center. This tool helped the Center better align, organize, and integrate instructional activities and
learning objectives with those on the main campus.
After a multi-year moratorium on adding new classes was lifted, the Center began adding carefully
selected courses. This eased pressure on some courses in Provo and added enrollments at the Center.
Enrollments continued to decrease due to policy changes and economic conditions, but adding these
carefully selected courses to the Center helped mitigate declining enrollments.
Summary and Comparison Table for All Credit Programs (2002 to 2011)
A summary table compares the calendar year (2011) with previous years (2002 to 2010), and additional
tables summarize the activity of credit programs at the BYU Salt Lake Center for the year. Enrollment
data for undergraduate course offerings and the Executive Master’s Degree in Public Administration
(EMPA) are also included.
Year
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
Course
Offered
565
569
557
539
561
628
617
637
594
533
Courses
Carried
544
556
525
509
544
588
581
580
554
439
Enrollments
8,525
9,029
8,172
8,393
8,689
8,697
8,660
7,791
6,399
5,660
Undergraduate Program
Winter
2011
186
156
1,206
2,174
Courses Offered
Courses Carried
Head Count Only
Total Enrollment
Spring
2011
100
83
581
828
Summer
2011
74
60
450
638
Fall
2011
173
140
1,066
2,020
Totals
533
439
3,303
5,660
Executive Master’s of Public Administration (EMPA)
Winter
2011
Spring
2011
Summer
2011
Fall
2011
Totals
6
3
0
6
15
135
122
0
136
393
Courses
Total Student Enrollment
At the April, June, August, and December 2011 commencement exercises, 5, 20, 21, and 3 students,
respectively, graduated from the EMPA program for a total of 49 graduates in 2011.
Academic Advisement
The following chart shows the number of academic advisement appointments conducted by the academic
advisor.
Advisement Sessions (by month)
Jan.
45
Apr.
45
Feb.
26
May
26
Mar.
39
Jun.
37
Total
Jul.
Aug.
Sep.
37
86
28
Oct.
Nov.
Dec.
34
37
45
485
The advisor attended monthly academic advisor in-service sessions to keep current with university
policies and practices. He also distributed literature on campus and in the community, attended 10 career
and information fairs, and assisted in the administration of student evaluations. The following table shows
the percentage of students who completed evaluations, along with campus percentages.
Winter
2011
65%
Main
Campus
62%
Spring
2011
66%
Main
Campus
54%
Summer
2011
61%
Main
Campus
52%
Fall
2011
63%
Main
Campus
65%
Student and Auxiliary Services
This area continues to provide services and support to students, faculty and staff at the Center, even
making arrangements for free BYU basketball tickets to one game at the nearby arena and arranging
participation in the local United Way event for local businesses.
After receiving training from the Copyright Office, certain procedures were implemented to help avoid
infringements when making copies for classroom use.
Since non-matriculated students are not eligible for federal financial aid, Student and Auxiliary Services
reached out with great success to these enrollees and encouraged them to apply for financial assistance
provided by the Division.
Sufficient parking for students in the evening was a challenge. After the North Temple viaduct reopened,
Zion’s Securities made available an additional 100 stalls in the surface parking lot on the corner of North
Temple Street and 400 West.
The LDS Church’s Global Security Operations Center successfully tested the BYU Salt Lake Center’s YAlert system in May and November 2011. An unannounced building-wide fire drill was successfully
conducted on October 27, 2011.
Refurbishing the outdoor plaza began in March 2011 with the demolition of the old surface and
landscaping around the BYU Salt Lake Center and LDSBC buildings. New waterproofing was added to
protect the underground parking structures. New cement, planters, landscaping, and lighting were added
to beautify the plaza and the entrances to each building. New cabinets and a work surface were installed
in room 342, designated as the faculty workroom.
Testing Center
In 2011 the testing center implemented several changes that resulted in greater efficiency and betterquality service:

Eliminated test services to third-party organizations. In an effort to align the Center more closely
with testing services and practices on the Provo campus, all test proctoring services to outside
entities were eliminated. This has allowed the Center to focus solely on improving services to
instructors and students at BYU. The Center continues to offer testing services to Independent
Study in the Division of Continuing Education, BYU–Idaho and LDSBC.

Increased cost-effectiveness by shortening hours of operation. Careful analysis determined that by
closing the testing center on Saturdays and between semesters/terms there would be little
reduction in services and significant cost savings. Operating hours were also shortened by one
hour a day during the workweek. This change reduced expenses and increased employee
productivity by increasing traffic over a shortened time frame.

Improved test availability to students. Arrangements were made between the Provo and Salt Lake
testing centers to make testing services available to students at the Center on both campuses. This
has been a benefit to many students who are full-time BYU Provo students. The Center also
offered testing services during the final exam period to any faculty member who used testing
services during the semester. The area efficiently administered a significant number of finals to
students during summer term and fall semester. Faculty members who previously had not used
testing services are now interested in developing a relationship with the area for testing support.

Arranged daily courier service between testing centers. A daily test pickup between the Provo and
Salt Lake testing facilities was organized. This service ensures instructors a timely turnaround of
student exams for scoring and review.
These changes allowed the testing center to efficiently meet the needs of students (most of whom live in
Provo) and increase the value of its service to the faculty. The number of tests administered this year is
reported below.
Tests Administered in the BYU Salt Lake Center Testing Center
BYU Independent Study
LDSBC
Total
6,692
1,007
765
8,464
Accounting and Finance
On August 1, 2011 the information analyst assigned to the Center, Steve Christensen, was given
additional responsibilities within Financial Services and relocated from the Center to the Harman
Building. He continues to service the Center along with his other assignments for the division.
Technologies and Library Services
The year saw continued growth in the use of the library and computer lab. The instructors became more
familiar with the audiovisual equipment available as evidenced by its increased use. The new Windows 7
operating system was installed on computers in the labs, TEC podiums, and offices. The IT team also
developed faculty and staff portals for the Center’s website and began updating the website. Library and
IT personnel focused on improving service to students, faculty, and staff.
Continued coordination with campus departments and other Church entities remains a priority at the
Center. The most important meeting held to ensure this coordination is the monthly one with the OIT
account managers assigned to the Center.
Library literacy instruction sessions were presented in all English classes that require this instructional
module, as well as in other courses that requested it. A training session was held to acquaint faculty with
the services and equipment available in the library. As a result, demand for library resources and
equipment continues to increase.
Administrative Personnel
Director, BYU Salt Lake Center
Undergraduate and noncredit programs administrator
Accounting and testing services administrator
Student and auxiliary services administrator
Technologies and library services administrator
Center librarian
Scott L. Howell
Dane S. Rigby
Steven Christensen
Kevin Bezzant
Garren Durtschi
Amy Bernards
SERVICE AREAS
DEPARTMENT OF COMPUTER OPERATIONS
Computer Operations had another busy year in 2011. Several new strategic initiatives were introduced
and implemented. After the successful release of Orion for Independent Study, it was determined that in
order to become more fully aligned with academic data regulations and best practices—coming both from
within the university and via external legislation—we would need to separate Orion into two distinct
systems. We created an “academic” version of Orion which could more closely mirror the campus
systems. And, we released “nonacademic” Orion with the freedom to pursue an environment that more
closely matches customer expectations in a business relationship.
Another strategic initiative that gained ground this year was the continued consolidation of custom
software development (found throughout DCE) under the direction of Computer Operations. For example,
the Independent Study Dashboard product was transitioned to the Computer Operations Software
Development Group, along with portions of PayRight and other Financial Services software products.
Our Software Development Group undertook several large projects this year. Apart from those mentioned
above, they transitioned many of our systems to the BYU Central Authentication Service (CAS), unifying
user log-in credentials across many systems. They have implemented a new development framework, a
more advanced quality assurance and testing program, and new build processes designed to manage the
two distinct Orion flavors now in production. They have also explored mobile application development
this year. New software development is ongoing in the areas of: Women’s Conference Program
Management, Education Week Program Management, and improved hiring practices via tighter
integration with PeopleSoft.
The Systems Administration Group spent considerable time and effort preparing for our eventual move to
the OIT Virtual Data Center product. This service (or product) provided by OIT will allow us to transition
away from dedicated hardware operating in our own data center to a centrally managed hardware cluster
that can be virtually partitioned for use by campus areas such as our own. This potentially presents a
substantial reduction in our operating and maintenance costs for server computing resources. Other
accomplishments from this group include: rehosting the Independent Study video XSAN to FibreJet
technology, rebuilding the Visual Communications XSAN, reconfiguration of servers to support the dual
Orion strategy, several equipment upgrades, and the retiring of equipment that has been virtualized
elsewhere.
Our Help Desk and Client Relations area managed over 3,200 customer-initiated work/help requests in
2011. They were able to migrate approximately 50% of our workstations to Microsoft’s Windows 7
operating system. Also, all workstations were upgraded to Microsoft Office 2010. They are about halfway
complete on the migration of our user accounts from DCE-managed Active Directory accounts (in the
CONED domain) to OIT-managed accounts (in the BYU domain). This move is essential to enable our
full use of the OIT Virtual Data Center product. They have also been instrumental in supporting the
adoption and implementation of Microsoft SharePoint throughout the division. Finally, apart from their
regular duties, they are developing a desktop hardware replacement plan that will allow us to schedule
incremental refreshes of PCs each year, reducing the purchasing spikes we’ve experienced in the past.
The DCE WebTeam was transferred from Computer Operations to Visual Communications to better
leverage our DCE web presence design, planning, development, and implementation via better
synchronization with division marketing strategy.
Director
Client Relations Manager
Senior Systems Administrator
Systems Administrator
Software Architect / DBA
Software Development Manager
Software Development Team Lead
Software Development Team Lead (effective October 12, 2011)
Software Developer
Software Developer
Software Developer
Software Developer
Software Developer
Software Developer (effective October 12, 2011)
Barton D. Schaerrer
Steven G. Walker
K. Demar Bowman
W. Lamar Newton
Bryan D. Henderson
Shelly N. Farmer
Gary L. Smith
W. Dale Murri
Kenneth R. Sears
Daniel A. Jones
J. Nicole Stevens
Scott H. Taylor
Evan R. Larson
Jonathan D. Anderson
DEPARTMENT OF VISUAL COMMUNICATIONS
The year 2011 saw significant changes, progress and improvements that are helping the division raise
awareness, registrations and revenues. We are improving in our skills and abilities. We are growing into
several new areas of services, including online and social media. We are asking for and receiving more
opportunity to assist program administrators with their marketing challenges.
And we are growing. In June 2011 we welcomed the web team back into the core marketing team.
Alfonso Flores, Daniel Fuller, and Michael Ivanyo are now reunited with the VisCom, enabling better
communication and improved customer service. We added a new position to our roster: Gracie Hardie
was hired December 1 as an account manager. Carol Salmon’s role of production manager was also
formally redefined this year.
Several specifics of our 2011 advances can be detailed in these major areas:
1) Marketing Milestones
2) Web and Online Presence
3) Social Media
4) Processes and Practices
Marketing Milestones
The various program directors, administrators, and coordinators have been exhibiting more trust and
reliance on the VisCom team to help market their respective programs more effectively. Specific
successes include:
 AOD Conference
Jean Israel, Greg Thomas and their team renovated the Academy of LDS Dentists promotional
mailer this year, adding more color, removing detailed information, and including a strong call to
visit the renewed AOD website. Overall registrations increased, with revenues increasing $14K.
 Salt Lake Center
A visiting General Authority singled out Greg Thomas’ SLC brochure redesign as an example of
excellent work.
 Test Prep
Brochure and website revisions, along with new pricing structures, helped the Test Prep program
see an increase of over $100K in revenues.
 Newswriting
Cindy Moorhead has established herself as a Deseret News Contributor, and has had two feature
articles accepted for publication. The first, published in February 2012, featured Counseling
Conference headliner Leslie Greenberg. The second, to be published in spring of 2012, highlights
the new Latin American Classical Music Festival.
 Music Downloads
Matt Southerland and the web team were instrumental in creating a new music download service
for EFY internationally. This will save the program and the Church tens of thousands of dollars
annually in CD production and distribution costs.
 Expanding Independent Study Service
Gracie Hardie oversaw research for Independent Study’s website that included studying other
distance learning entities, website layout styles, and pricing options.
 RootsTech Partnership
Tyler Wangsgard, Daniel Fuller and Michael Ivanyo worked with Kevan Allbee to deliver the
RootsTech website, posters and mailer designs, helping Family Search successfully launch this
inaugural event.
Web and Online Presence
With only two full-time programmers managing over 200 program sites and more than11,000 pages of
code, it is arguable that we have half to a third the staff necessary to meet the minimum demands of
programming, tool creation, maintenance and website innovation. In spite of this limitation, the web team
enjoyed a productive year and made great strides in moving our web capabilities forward.
2011 ushered in a new era of website design and online presence. Both from within the division and from
the university, new practices, procedures and protocols were introduced, signaling a shift in how we use
the web to digitally distribute our message, engage our audiences, enable registrations, and deliver our
content. These changes and advances include:
 Web Team Remerges with VisCom
In June 2011 the web team was reunited with the core VisCom team. Michael Ivanyo remains
focused on application and back-end programming, while Daniel Fuller is directing efforts to the
front end of projects and also supervising the student programmers. Alfonso Flores is now
focusing on visual asset creation and management, lightweight programming assistance, and
special projects.
 New BYU Template
BYU released the much-awaited web template revision that promises to be more attractive,
flexible, and robust. This will allow our VisCom team to develop more effective program
websites in 2012.
 New Web Looks
Daniel Fuller, Matt Southerland, Tyler Wangsgard, Alfonso Flores, and Greg Thomas teamed up
to renovate several sites this year, adding more visual attraction and informational utility to the
Financial Planning, Books for Young Readers, Professional Certification, Counseling
Conference, Women’s Conference and Test Prep sites, among many others.
 Goodbye ColdFusion
Much to the joy of our web programmers, the highly proprietary and little-used development
platform ColdFusion has been replaced by the faster, more stable and more widely used PHP.
This is already increasing productivity substantially.
 Tools and Utilities Developed
Michael Ivanyo has directed the development of the following this year:
o Division Web Gallery
- an image gallery to provide designers with high quality graphics; allows clients to view
and choose photos for their websites
o Web Analytics Application
- a self-service application allowing our clients to view and analyze website trends
o Web Task Tracker Tool
- a command line interface to the Web Task Tracker to manipulate and process tasks
quickly
o Web Tools
Website Tools for web developers to extract data directly from the registration system
and to construct quality web pages
o Archive and Repository programs
- a program that updates the online repository keeping track of all website changes, along
with another program that archives all websites to a local storage device for quick
recovery when needed
Social Media
Facebook, Twitter and blogs continue to explode in popularity and are emerging as the prime media for
exposure and customer engagement. With this in mind, VisCom initiated a “Digital First” philosophy in
2011, directing our efforts toward training, investigating, and otherwise becoming proficient in how we
might best move forward the interests of the division with these tools. Our efforts include the reading and
sharing of numerous articles about Facebook, Twitter, Wordpress and more. We have refined the
processes of sending mass e-mails. We have assisted several programs with their own Facebook presence,
including Books for Young Readers, EFY, and the Salt Lake Center. We are also preparing to enter the
world of blogs and community interaction by writing what we now call “feature articles,” but which will
shortly evolve into actual blogs.
Processes and Practices
VisCom continues to refine processes and revisit established practices in the interest of improving
customer service and increasing effectiveness. Certain milestone advances include:
 The VisCom Tracker was retired in May, and the project inventory and time tracking system
RoboHead, a third-party online service, was contracted and is proving to be a solid program.
 The international version of the EFY handbook and other marketing materials are transitioning to
the Priesthood Department of the Church.
 Streamlining printing processes move forward with the development of Carol Salmon’s position
as production manager and “single point of contact” for BYU Press.
 VisCom has established relationships with AdLab, an on-campus student-run ad agency, with
which we expect to team on several projects in 2012.
 Several brands have been strengthened with better management of imagery, logos, layouts and
such. These include Especially for Youth, Women’s Conference, Education Week and Bachelor
of General Studies.
 Jean Israel introduced Independent Study to the use of bishops’ packets for their chapel poster
shipments, saving an estimated $10,000 annually.
Administrators:
Kevan Allbee
Jean Israel
Gracie Hardie
Carol Salmon
Greg Thomas
Matthew Southerland
Tyler Wangsgard
Alfonso Flores
Michael Ivanyo
Daniel Fuller
Director
Account Manager
Account Manager
Production Manager
Designer
Designer
Designer
Web Designer, Illustrator
Back-end Web Developer
Front-end Web Developer
CONTINUING EDUCATION CASHIER SERVICES
The Continuing Education Cashier Services department provides customer services for walk-up, on-site,
and telephone registration inquiries, and cashiering services for most of the division’s programs.
Department personnel facilitate these functions by working closely with program management and the
Financial Services Department. The department strives to provide excellent customer service and program
management support. (Effective August 1, 2011, Cashier Services was created as a separate department
from Registration Services.)
Walk-up registrations are processed on the first floor of the Harman Building in the cashiering front
office. An office is also located in the Morris Center to process payments for Independent Study
Programs. The cashier front office has a vault, and the office located in the Morris Center is equipped
with a safe. Each office operates according to university policies and procedures. The registration and
cashiering duties are segregated appropriately.
The department also provides telephone help for online registrants who have payment concerns or need
assistance.
On-site cashiering and registration services are provided for Campus Education Week and Women’s
Conference. The department offers cash, check, and credit card payment options working in conjunction
with the division’s Financial Services department and the BYU Treasury Services department. All on-site
cashiering is reconciled, processed through CashNet (BYU cashiering system), and deposited according
to university policies and procedures.
CONTINUING EDUCATION FINANCIAL SERVICES
The Continuing Education Financial Services Department provides accounting, budgeting, and financial
reporting services; business advisory services; management system development and analysis services;
and financial internal control services. In addition, the department oversees auditing, employee
contracting, payroll, purchasing, travel, registration, and financial strategic planning. A professional staff
facilitates these functions in coordination with division program management and BYU administration.
The department adopts the mission of BYU Financial Services: “To support the university’s mission, we
promote and protect the economic interests of all BYU stakeholders. We endeavor to be trusted business
advisors in a self-service environment.” Department personnel attend campuswide coordination meetings
and committees where accounting, student finance, tax, payroll, purchasing, treasury, budgeting, travel,
hiring, and regulatory issues are discussed. Department personnel also attend various program department
staff meetings within the division as business advisors and information analysts.
Department personnel participated with the BYU Office of Information Technology in updating and
maintaining PeopleSoft’s Personnel Manager module (online job posting and application); in updating
and maintaining a custom PeopleSoft contracting module for the division; and in creating a Business
Objects data universe to better support program-specific information reporting.
Department personnel continue to participate with the division’s Computer Operations Department in
developing and beta testing a custom registration system known as Orion.
PERSONNEL
Assistant to the Dean—Financial Services, Controller
Associate Controller
Assistant Controller
Accountant
Accountant
Accountant
Accountant
Analyst
Scott H. Payne
Joshua R. McDaniel
Steve Christensen
Duane Dalby
Shauna K. Hawkins
Jenny L. Mortensen
Daril C. Johnson
CONTINUING EDUCATION HUMAN RESOURCE SERVICES
The primary mission of Continuing Education Human Resource Services is to see that part-time, contract
personnel for the Division of Continuing Education are eligible for employment, properly hired, and
accurately paid on time. Eligibility includes compliance with U.S. Department of Justice Immigration and
Naturalization laws, academic and professional qualifications, and BYU Board of Trustees policies and
conditions of employment. Recognizing the influence of employees on Continuing Education patrons,
Continuing Education HR strives to hire role models who demonstrate a life that combines the quest for
intellectual rigor with spiritual values and personal integrity. The Human Resource office’s financial
stewardship includes accurate payroll processing, appropriate accounting practices, and timely payments.
At the end of 2011, our Continuing Education Human Resource Services office maintained job
information on 3,301 active contract employees and had prepared 12,789 contracts. In an effort toward
process improvement, Continuing Education HR has continued to assist in the development of automated
processes in the PeopleSoft system. This development has produced multiple electronic processes to
replace paper ones and has assisted in reducing the cycle time to process contracted hires. In addition,
PeopleSoft provides compliance controls and keeps the university’s HR/Payroll operation integrated.
2011 Contracts
Jan
1,553
Feb
1,169
Mar
2,690
Apr
1,157
May
1,820
Jun
1,120
Jul
1,048
Aug
860
Sep
133
Oct
94
Nov
825
Dec
320
Total
12,789
DCE Part-time Contracts–2011
Total = 12,789
3,000
2,690
2,500
2,000
1,500
1,000
500
1,553
1,169
1,820
1,157
1,1201,048
860
825
133 94
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
HR Coordinator
320
Jennie M. Voorhis
CONTINUING EDUCATION REGISTRATION SERVICES
The Continuing Education Registration Services Department provides walk-up, on-site, telephone, and
online registration services and cashiering services for most of the division’s programs. Department
personnel facilitate these functions by working closely with program management and the Financial
Services Department. The department strives to provide excellent customer service and program
management support.
Walk-up registrations are processed on the first floor of the Harman Building in the cashiering front
office. The room has a vault and operates according to university policies and procedures. The
registration and cashiering duties are segregated appropriately.
Online registrations are self-service and processed through a custom registration system known as Orion.
The department sets up and maintains master data screens in Orion for each program, section, and
registration option offered online. The department also provides a telephone help desk for online
registrants.
On-site registration and cashiering services are provided for Campus Education Week and Women’s
Conference. The department offers cash, check, and credit card payment options, working in conjunction
with the division’s Financial Services Department and the BYU Treasury Services Department. All onsite cashiering is reconciled, processed through CashNet (BYU cashiering system), and deposited
according to university policies and procedures.
Department personnel continue to participate with the division’s Computer Operations Department in
developing and beta testing the Orion system.
PERSONNEL
Registrar
Kevin M. Smith
BYU CONFERENCE CENTER
The Conference Center continued operations under the direction of Spencer Hansen. Spencer is assisted
by Jen Cardon and three part-time/on-call audiovisual technicians.
In 2011, two major upgrades were made to the Conference Center. In time for Women's Conference in
April, a new digital video overflow system was installed with a dual encoder for IPTV and set-top
decoder boxes for each room that has video capabilities. In November and December the building's room
partitions were replaced, including a new key-operated divider between rooms 2258 and 2260. The keyoperated divider will save a lot of time when the rooms need to be divided or combined. In conjunction
with this project, the ceilings in our kitchens (rooms 2256 and 2262) were replaced.
MONTH
January
February
March
April
May
June
July
August
September
October
November
December
TOTAL:
DAILY COUNT OF PARTICIPANTS ATTENDING
PROGRAMS
7,075 IN 2003
8,700
12,487
11,372
4,674
12,636
15,446
24,085
10,749
13,511
9,399
5,122
135,256
This count is based on expected attendance counts provided by program planners
per day, Monday through Saturday only. It is an attempt to count each participant
once per day.
STAFF PERSONNEL
Manager, BYU Conference Center
Secretary, BYU Conference Center
Spencer E. Hansen
Jennifer Cardon
TABLE IX
NUMBER OF HOURS SCHEDULED IN CONFERENCE CENTER ROOMS
BY HOUR OF THE DAY AND DAY OF THE WEEK
JANUARY 1, 2011–DECEMBER 31, 2011
MON
TUE
WED
THU
FRI
HOURLY
TOTALS
7-12
12-5
5-10
339
396
215
364
520
2,793
308
399
247
806
732
352
493
615
286
2,310
2,662
3,893
11.5
13.2
19.3
TOTAL
950
3,677
954
1,890
1,394
8,865
14.7
7-12
12-5
5-10
510
442
209
558
500
490
633
614
405
1,050
910
759
920
966
701
3,671
3,432
2,564
26.5
24.8
18.5
1,161
1,548
1,652
2,719
2,587
9,667
23.2
57
70
40
64
81
122
93
97
119
121
108
80
105
80
82
440
436
443
34.9
34.6
35.2
TOTAL
167
267
309
309
267
1,319
34.9
7-12
12-5
5-10
112
111
131
136
133
148
191
161
147
257
245
199
220
228
207
916
878
832
36.3
34.8
33.0
TOTAL
354
417
499
701
655
2,626
34.7
7-12
12-5
5-10
122
120
149
235
230
224
257
229
164
343
274
188
277
297
255
1,234
1,150
980
49.0
45.6
38.9
TOTAL
391
689
650
805
829
3,364
44.5
7-12
12-5
5-10
1,140
1,139
744
1,357
1,464
3,777
1,482
1,500
1,082
2,577
2,269
1,578
2,015
2,186
1,531
8,571
8,558
8,712
21.3
21.2
21.6
TOTAL
3,023
6,598
4,064
6,424
5,732
25,841
21.4
ROOM
HOUR
FLOOR 1
(16 RMS)
FLOOR 2
(11 RMS)
TOTAL
AUD
(1 RM)
7-12
12-5
5-10
KITCHENS
(2 RMS)
MULTI
(2 RMS)
BLDG TOT
(32 RMS)
PERCENT
UTILIZATION
TOTALS**
** UTILIZATION RATES ARE BASED ON 252 AVAILABLE DAYS FOR THE YEAR
OF JANUARY 2011 TO DECEMBER 2011.
TOTAL HOURS USED
% UTILIZATION =
x 100
# ROOMS x HRS AVAILABLE
PER ROOM
Graph F
UTILIZATION OF CONFERENCE CENTER
JANUARY 2011–DECMBER 2011
50
45
40
PERCENT UTILIZATION
35
30
25
7am–Noon
Noon–5pm
20
5pm–10pm
All Day
15
10
5
0
AREA
ASSOCIATED PROGRAMS
BYU JERUSALEM CENTER FOR NEAR EASTERN STUDIES
During 2011, Study Abroad programs at the BYU Jerusalem Center for Near Eastern Studies continued to
accommodate 82 students participating in each of three four-month programs during winter semester,
spring/summer combined terms, and fall semester. Programs were again limited to full-time students
currently enrolled at one of the BYU schools (Provo, Idaho, or Hawaii) and only to those who had
successfully completed at least two semesters of full-time enrollment. Participants were able to study a
core curriculum that focused on Old and New Testament and ancient and modern Near Eastern studies.
Classroom study was built around field trips that covered the length and breadth of the Holy Land and
included travel to Turkey and Jordan. The field trip program also included travel to several areas in Israel
proper, with limited travel to a few areas in the West Bank, and no travel to Gaza.
The curriculum is designed to achieve a balance of spiritual, academic, and cultural development
consistent with the unique goal of the Jerusalem Center. Students who participate in a Jerusalem Center
Program are expected to 1) develop a strong understanding of political, social, and cultural history of the
Holy Land; 2) develop an appreciation for peoples of diverse backgrounds by interacting with residents of
the Holy Land; 3) gain an understanding and appreciation of the history of the Holy Land and the events
leading to the presence of the Jerusalem Center; and 4) learn how to navigate in major world cities and
how to adjust to local customs, practices, and manners. A major focus in all programs is the life and
teachings of Jesus Christ and the early apostles in their original biblical setting.
This year, the university’s General Education Council approved a proposal to allow all BYU students
who pass the 347 (Palestine) and 349 (Israel) courses to automatically receive 3 hours of Global and
Cultural Awareness general education credit. Additionally, BYU is now accepting and approving all
petitions for Ancient Near East 336 to qualify for 3 hours of GE “Letters” credit.
Jerusalem Center faculty and administration meet regularly to assess the program and discuss changes
that may need to be made to the curriculum or field trip schedule. They coordinate with one another in
keeping the learning outcomes clearly defined and in improving and assessing courses. An extensive
review of the field trip manuals was undertaken during 2011, resulting in the production of a new set of
materials for student use beginning in January 2012.
The Jerusalem Center continued to support humanitarian and community outreach activities in the Holy
Land during 2011. Each student group participated in the production of school and hygiene kits for local
distribution. Four senior couples lived in the Holy Land on volunteer service assignments through BYU.
In particular, three of the couples were involved with assisting student programs and LDS branch
activities, hosting, and handling the distribution of humanitarian donations, primarily to hospitals, clinics,
orphanages, and special-needs schools. The couples were also involved in music and cultural arts
programs that included concerts in the Center. A fourth couple resided at the Tiberius Branch facility in
the Galilee and was involved in LDS branch activities, community outreach, and ESL education.
Several artistic displays are now on permanent loan to the Center and are displayed in public areas of the
building. Visitors may participate in a 40- to 50-minute tour of the Jerusalem Center, which includes a
hosting video, a 10-minute organ recital, and a tour of the eighth floor and the Jerusalem Center gardens.
ADMINISTRATIVE PERSONNNEL
BYU (Provo)
Assistant to the President for the Jerusalem Center ...........................................................................J. R. Kearl
Program Administrator .............................................................................................................Debbie Petersen
Administrative Assistant ........................................................................................................... Jana Longhurst
Controller (retired in September) .................................................................................................... Carl Bailey
Controller (from September)....................................................................................................... Kevin Walker
BYU (Jerusalem)
Executive Director ...........................................................................................................................Eran Hayet
Assistant Executive Director, Chief of Security ...........................................................................Tawfic Alawi
Security Department Coordinator .................................................................................................. Tarek Safadi
Office Manager ............................................................................................................................. Malak Sharaf
Controller .................................................................................................................................... Ghalib Nubani
Associate Director, Academics (January–August) .................................................................. Ray Huntington
Associate Director, Academics (August–December) ............................................................. Andrew Skinner
Faculty, Ancient Near Eastern Studies (to August) .............................................................. Jeffrey Chadwick
Faculty, Ancient Near Eastern Studies (from August)................................................................. Jared Ludlow
Faculty, Religious Education (to August) ............................................................................. Kerry Muhlestein
Faculty, Religious Education (to August) ........................................................................................ Frank Judd
Faculty, Religious Education (from August) ............................................................................ Stephen Harper
Faculty, Religious Education (from August) ............................................................................. Eric Huntsman
Faculty, Modern NES: Israeli & Jewish Civilization....................................................................Ophir Yarden
Faculty, Modern NES: Arab & Islamic Civilization (to April) ............................................ Adnan Musallam
Faculty, Modern NES: Arab & Islamic Civilization (from April) .............................................. Bashir Bashir
Faculty, Introduction to Arabic .................................................................................................... Ayman Jebera
Faculty, Introduction to Hebrew ................................................................................................. Judy Goldman
TABLE X
TOTAL STATISTICAL REPORT
BYU JERUSALEM CENTER
2007–2011
YEAR
CREDIT
ENROLLMENTS
FTES
STUDENTS
ENROLLED
2011
2,254
121
246
2010
2,210
118
301
2009
2,216
119
290
2008
1,840
120
330
2007
2,284
145
254
DOCUMENTARY AND HISTORICAL ITEMS
ADMINISTRATIVE CHANGES AND ASSIGNMENTS
January 1, 2011
John E. Taylor was hired as director of Independent Study, replacing Justin
Johansen.
January 1, 2011
Jean R. Israel was promoted to account manager in Visual Communications.
January 7, 2011
Camille Funk from Independent Study left for other employment.
May 1, 2011
Howard T. Rainer retired from Native American Educational Outreach Programs.
June 13, 2011
Jennie M. Voorhis was hired as the Human Resource Coordinator.
June 20, 2011
Lynell E. Lutes from Independent Study left to work at CTL.
June 23, 2011
Veldon L. Law was hired as an associate director-academic in Independent
Study.
July 1, 2011
Alfonso Flores was transferred from Computer Operations to Visual
Communications along with the other members of the web team in an effort to
unify our web presence with division marketing strategies.
July 1, 2011
L. Daniel Fuller was transferred from Computer Operations to Visual
Communications along with the other members of the web team in an effort to
unify our web presence with division marketing strategies.
July 1, 2011
Michael Ivanyo was transferred from Computer Operations to Visual
Communications along with other members of the web team in an effort to unify
our web presence with division marketing strategies.
July 1, 2011
Scott B. Froerer retired from Human Resource Services.
July 11, 2011
Laurel Hornberger transferred to Von Phillips’ area to work with dance camps.
July 15, 2011
Sharon A. Meyers was promoted to assistant program administrator.
August 6, 2011
Matthew J. Wright from Independent Study left for other employment.
August 25, 2011
Russell Shakespear left the university to pursue a new employment opportunity.
August 27, 2011
James Paxman left the university to pursue a new employment opportunity.
September 1, 2011
Chelsy Erickson left the university to be a stay-at-home mother following the
birth of her first child.
September 7, 2011
Jay R. Young was hired as an instructional designer in Independent Study,
replacing Lyndell Lutes.
October 10, 2011
Maurianne Dunn was hired in Independent Study, replacing Matthew Wright.
October 12, 2011
Jonathan D. Anderson filled the vacancy left by Russell Shakespear as a software
developer in Computer Operations.
October 12, 2011
W. Dale Murri filled the vacancy left by James Paxman as a software
development team lead in Computer Operations.
November 1, 2011
Robert A. Anderson, Jr. was hired as faculty coordinator in Independent Study.
November 7, 2011
Chrystine M. Whyte left the university to accept a job at Utah Valley University.
November 12, 2011
Emilee Barrett was promoted from program assistant to assistant program
administrator to replace Chrystine Whyte.
November 28, 2011
Phyllis G. Nielsen was hired as an assistant program administrator in EFY,
replacing Lindsay Wilson.
December 1, 2011
Gracie J. Hardie was hired as an account manager in Visual Communications.
DIVISION DOCUMENTARY ITEMS
August 15–19, 2011
Campus Education Week had an attendance of 18,999 people (20,475
enrollments/1,617 FTES) on BYU’s Provo, Utah campus. These participants
came from 49 of the United States and from 14 other countries. The program
theme was “That All May Be Edified” (D&C 88:122).
Fall 2011
The BYU Salt Lake Center began hosting the newly formed doctoral program in
Educational Leadership and Foundations (EDLF) during fall semester.
Visitors
August 16, 2011
Elder Jay E. Jensen of the Presidency of the Seventy of The Church of Jesus
Christ of Latter-day Saints was the Campus Education Week devotional speaker
at the Marriott Center. President Cecil O. Samuelson conducted the devotional,
which was attended by 7,687 CEW participants.
October 19, 2011
Elder Paul Johnson, Church Commissioner of Education, visited and toured the
BYU Salt Lake Center.
PROFESSIONAL HONORS, AWARDS, AND APPOINTMENTS
2011
Awards:
Barton D. Schaerrer was given the Administrative Excellence Award for the Division
of Continuing Education at Brigham Young University.
Kelcie G. Beck was given the Staff Excellence Award for the Division of Continuing
Education during the Staff Seminar held in September at the BYU Salt Lake Center.
Recipients of the Staff and Administrative Employee Recognition Award (SAERA):
J. Nicole Stevens
March
Garren E. Durtschi
April
Ben Fryar
July
H. Bruce Payne
December
Service Award Recipients:
Nathan J. Hallows
Leanne M. Olson
Scott H. Payne
Camille Funk
Michael J. Hemingway
Eleanor T. Thorne
Shauna K. Hawkins
Garren E. Durtschi
K. James Hartshorn
Janice J. Bristow
Jeff E. Hoyt
Cheryl L. Morse
Daniel A. Jones
Jennefer M. Johnson
Troy L. Cox
Jean S. Hwang
Lee J. Glines
Steven W. Taggart
Ellen R. Allred
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
5 years
10 years
15 years
15 years
30 years
30 years
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January
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February
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August
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June
July
September
May
September
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October
Journal Articles:
Hoyt, J., Howell, S., (2011). Beyond customer satisfaction: re-examining customer
loyalty to evaluate continuing education programs. The Journal of Continuing Higher
Education, 59(1), pp. 21–33.
Presentations:
Howell, S. (October 27, 2011). The changing context for student ethical behavior:
Aligning institutional policies and faculty support. (Presenter and panelists.) WCET
(WICHE Cooperative for Educational Technologies) 23rd Annual Conference, Denver,
CO.
Howell, S. (October 28, 2011) Why students choose the branch campus of a large
university. Featured in the Pecha Kucha Smackdown 2.0. WCET (WICHE Cooperative
for Educational Technologies) 23rd Annual Conference, Denver, CO.
SPECIAL DIVISION PROGRAMS
February 22–24, 2011
Winter Workshop. The workshop began on Tuesday, February 22, following
Division Council and the CE adult and youth religious education programs
meeting.
On Wednesday morning, Max Molgard of Church correlation spoke about
his department’s history, noting that God and Christ “have the big picture.
They know what it’s to look like before it’s put together. The Lord often sets
up a program or gives a commandment long before we see a real need for it.”
Correlation has its beginnings in 1906, but it took about a century to bring
the “big picture” into focus, and there are still some “missing pieces that the
Lord will put in” when the time is right, he said.
Also Wednesday morning, Jeffrey H. Dyer, chair, Organizational Leadership
and Strategy, spoke on “The Innovator’s DNA,” saying it’s possible to
develop creativity skills. His research has found that innovators have
expertise in an area, are intrinsically motivated and have creativity skills—
meaning they are divergent thinkers who use more of their right brain—and
are intuitive. People can become more innovative at problem solving by
using certain techniques: questioning, observing, experimenting and
networking. To add value to your organization, you have to innovate, change
the way you do things, he said. If you haven’t adapted or modified in 10
years, you’re not doing very well. He urged administrators to have the
courage to innovate by challenging the status quo, taking smart risks and
learning from them.
In the afternoon, George Durrant, a former Missionary Training Center
president, spoke about being happy and having a positive attitude. His
comments included: “Time goes by really fast, and before you know it you’re
old. There’s no time to be unhappy” and “Your most important job here is to
go around spreading happiness.”
Derek Marquis, managing director, and Scott Swofford, director of content
and media of BYU Broadcasting, spoke about changes in their organization
and what the new BYU Broadcasting building means to the program. Derek
shared a comment made by Elder M. Russell Ballard of the Quorum of the
Twelve when he toured the new building: “Remember, it’s not about the
building. It’s only about the content that comes out of the building.” Derek
said the content will see some major changes. One is the tagline. Before, it
was “Keeping you connected,” a slogan targeting BYU alumni and LDS
audiences. Research showed, though, that non-Church members felt excluded
by that tagline. It has been changed to “See the good in the world,” with the
intent of reaching out beyond the campus and the borders of the Church.
“Scott is here to ensure that the content is what the Church and the Brethren
want,” Derek said.
The future of BYU Continuing Education depends to a large extent on our
willingness to innovate, Dean Wayne J. Lott, and associate deans, Darin R.
Oviatt and Lee J. Glines told administrators Thursday morning.
“The university continues to say, ‘keep doing what you’re doing; you’re
doing well with it,” Dean Lott said. “They have great trust in us. However, it
isn’t the same as it was in 1978, or even 2010. That’s why you’ve got to look
at things through different eyes. You’ve got to innovate.”
Darin Oviatt pointed out that we tend to be planners and executers, not
innovators. He said, “How accepting is our culture of questioning our
leaders? Of failure? Sometimes we’re going to fail in some of these ideas.”
He recommended that administrators use any empty time to think and come
up with ideas. “There needs to be some space to plan and envision the right
way to do things,” he said.
Lee Glines said that in department strategic plans for the next three years,
administrators should identify two or three “mission kinds of statements” that
guide what we do. And instead of only identifying “changes,” the document
should articulate plans for the next three years. Ideas for new programs
shouldn’t just be “straw men to be shot at,” he said. “When you have an idea,
when the department works together and comes up with something, believe
in it. Ground it in research and serious thought. Hold it up to your strategic
plan to see if it fits.”
The workshop culminated with a reception and banquet on Thursday night.
Faculty Teaching Awards were presented to Kelley MacKay-Shane, who
began working for BYU Independent Study in 2001 as a writing instructor,
and R. Don Cook, BYU organ faculty since 1991, who has supported
continuing education for many years. Appreciation Awards were given to
Royce Veater of BYU’s Office of Information Technology, and Ryan J.
Bateman, who has worked in various facilities management departments at
Church headquarters for over 12 years. The workshop committee consisted
of Gregory J. Baird, chair, and Jennefer Johnson, Susan Overstreet and
Joseph Roberson, with Duane Lemley assisting by assignment from the
dean’s office.
September 14, 2011
Staff Seminar. “Building a Firm Foundation” was the theme for the 2011
Staff Seminar held at the Salt Lake Center. Committee members were
Spencer Hansen, Denan Cox, Janice Bristow and Wilda Watts. Following a
tour of the Center, the staff were treated to a slide show by Andy Horton,
manager of visual curriculum for LDS Seminaries and Institutes.
Andy’s presentation was about the building of the Jerusalem movie set on the
LDS Motion Picture Studio South Campus, near Goshen, Utah. The huge
new set, dedicated in August, will first be used for parts of the New
Testament Scripture Library Project. The new set is unique because it
includes camera angles for Jerusalem, Bethlehem and Nazareth, Andy
explained. The area near Goshen also resembles the area around Jerusalem as
it was at the time of Christ. Part of Utah Lake can double as the Sea of
Galilee. Like Jerusalem, the area is all sand, with no rocks in the soil.
Finding the location was a miracle, with property owners’ hearts being
changed to let the Church use the land, Andy said.
Set construction began last November. Elder David A. Bednar of the Quorum
of the Twelve dedicated it, saying it would be used for things we haven’t
even thought of yet, Horton said. The films will help the Church in its online
media campaigns. When people search “religion,” “Christ,” or “church,” they
will be taken first to the media that teach the gospel, Andy said. “I know the
Lord’s hand is in it.”
Following lunch on the patio outside the Devereaux House, the staff met
back in the Center for a seminar by Larry Richards, president of LDS
Business College. His topic was “Good Leaders Facilitate Good
Relationships.” He asked the staff to think of a leader who really had an
impact on them, and list that person’s traits. He then asked if each trait was
primarily rooted in attitude or skill. It quickly became apparent that, as he
said, “effective leadership is primarily an attitude issue. The skills come
later. When you come to see (employees) as God sees them, your perspective
will be very different. You will build relationships in very different ways.”
The day concluded with a tour of the Tabernacle Choir facilities below the
Tabernacle on Temple Square.
September 20–22, 2011
Fall In-service Workshop. This workshop for division administrators was
held September 20–22, 2011. After departmental and division council
meetings on Tuesday, the event moved to Aspen Grove Family Camp on
Wednesday. Opening the retreat, Daniel C. Peterson, BYU professor of
Islamic and Arabic studies, gave his thoughts on the current situation in the
Middle East. “Things are in flux in the Middle East right now, but when
have they not been in flux?” he said.
The Church is not making much progress right now in the Middle East, he
said, though long-term progress has been really good. The Middle Eastern
Texts Initiative, which he heads, has helped, making contacts with highlevel, influential people. The Church’s humanitarian work in Indonesia has
made a good impression. And the Church always has been “very careful to
obey the law and not sneak or proselytize,” he said.
Steve Sandberg of the BYU Office of the General Counsel spoke about
partnering and innovation in a case study: the complicated process leading
to the BYU football team’s decision to go independent and contract with
ESPN. Steve reviewed some facts spanning four years. He concluded that
the lessons from the experience are: Do your research and be prepared.
Figure out your goals, what you need, and go then after it.
Greg Danklef, a professional development specialist in BYU Human
Resources, spoke about “Getting Things Done,” based on the books by
David Allen (Getting Things Done and Making It All Work).
“What’s on your mind right now?” he asked. “Usually, if something is on
your mind, it’s not getting done. You haven’t figured out yet what you’re
going to do about it. You’re not really working on those things—you’re
just holding them in there.”
Rather than worrying about something that pops into your head, you need
to store it in a safe place. You need a trusted system where you will see the
thought or idea when you need to see it, he said. “If you have an idea more
than once, it’s a waste of resources and energy. You need to capture it and
store it. Your brain’s great for having ideas, but not for holding them.”
Your system should have a list of active tasks, a list of active projects, a
calendar, a someday/maybe list, reference files, and a capturing device
(paper, folders, phone, etc.), he said.
Administrators highlighted this year were Nicole Stevens, Duane Dalby,
Rob Hunt and Will Dastrup.
Sheldon Martin spoke about “Focusing on the Positive.” He is a seminary
teacher and mental health counselor who often speaks at Education Week,
EFY, BEFY and youth conferences. Thinking positively is a skill that can
be developed, he said. It’s all about perception. We need to confront
negative thoughts, challenge them, and modify them. We have reasons to
be optimistic and hopeful about the future, Martin said. “The Savior has
promised to come. That single event alone should provide so much hope.
He is going to come back.”
The retreat concluded with a question-and-answer session from the dean’s
office. Darin Oviatt spoke about faith and humility. Partnering and
innovation are needed, he said. “We all need professional humility to allow
this organization to be successful.” President Benson said the central
feature of pride is enmity, which is competitive in nature, he said. “It
doesn’t matter where the good idea comes from. Are we professionally
humble enough to hear that innovative idea when it comes, wherever it
comes from?”
Lee Glines noted that in his visits to the departmental sessions, “There was
commonality in desires to communicate, to provide greater service to one
another. It is heartwarming to see how dedicated you are to the work you
are involved in.”
In his closing remarks, Dean Lott observed what a great challenge it is to
lead during times of change. “Change is here,” he said. “So how are we
going to meet it? ‘How’ springs from ‘why’—it’s more than your job or my
job. Prophets, seers and revelators say this institution (BYU) has a
responsibility to reach out to the entire Church. It is our charge. Our
responsibility is to bring it to them in a responsible way so they can use it
in whatever way they see fit. Why? Because we’ve been charged to do it.”
With that charge, he said, “We are entitled to the blessings—revelation and
the powers of heaven—in the work that we do. We are about the work of
the Lord in all that we do. We are entitled to guidance, direction,
encouragement, support, faith, hope and understanding.” He urged
administrators to remember what Darin Oviatt said about pride. “Take pride
in what you do in your work. Don’t become proud of your work—be proud
of what happens in the lives of these people.”
October 21, 2011
BYU Salt Lake Center sponsored its annual faculty banquet on the 26 th
floor of the Church Office Building. The featured speaker was Professor
Steven Walker, who titled his remarks, “The Illuminating Humor of the
Bible.” The banquet also included musical performances by the famed
opera singer Ariel Bybee (spouse of instructor) and harpist Merinda
Christensen (daughter of instructor). Special service awards were given to
four retired instructors at the Center: Brenton Yorgason, Larry Lunt, Elaine
Burrows, and Dave Pack.
December 2011
Division employees enjoyed varied and creative Christmas celebrations
within their individual departments.
December 2011
Division employees received the university Christmas gift. This year the
book Pathways to Perfection by President Thomas S. Monson was
distributed to all qualifying university employees.
UNIVERSITY COMMITTEE ASSIGNMENTS
OF DIVISION OF CONTINUING EDUCATION PERSONNEL
2011
Wayne J. Lott
Darin R. Oviatt
Lee J. Glines
R. Neil Carlile
Duane C. Lemley
Ellen R. Allred
Matthew D. Greene
Barton D. Schaerrer
Steven W. Taggart
John E. Best
Michelle Moore
Susan V. Overstreet
Lynette A. Bybee
R. Duane Dalby
Shauna K. Hawkins
Deans Council
CES Task Committee for Coordinating Curriculum
Developments and Religious Education
State of Utah Continuing Education Deans Council
Portal Governance Advisory Board (PGAB)
Academic Technology Advisory Committee (ATAC)
University Learning Suite Advisory Committee
Academic Technologies Advisory Committee (ATAC)
University Curriculum Council (UCC)
University Advisement Council (UAC)
Bachelor of General Studies Faculty Advisory
Committee
University Student Ratings Task Force
University Information Security and Privacy Committee
University Compliance Coordinating Council
University Disability Standards Committee
DCE Compliance and Ethics Committee
United Way
Division Inservice Committees
Bachelor of General Studies Faculty Advisory Committee
Operational Advisement Committee
Independent Study Portfolio Management Team
MyMap Task Force
Educational Support Unit Review Committee
Bachelor of General Studies Faculty Advisory Committee
Data Management Committee
Information Foundations Product Review Board (IPRB)
Campus Scheduling Board
Employee Giving Committee
Office Professionals Advisory Committee (OPAC)
Division Inservice—Winter Workshop Committee
Operational Advisement Committee (OAC)
Advisement In-service Committee
University Admission Reads Committee
University Auxiliary Controllers’ Council
BYU Controllers’ Group
BYU PeopleSoft Administrative Advisory Team
DCE Handbook Committee
DCE Accounting Council
Member
Member
BYU Representative
Member
Member
Member
Member
Member
Member
Member
Member
Ex Officio Member
Member
Member
Member
Chair
Representative
Chair
Chair
Member
Member
Member
Member
Ex Officio Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Chair
Chair
Member
Member
Member
Member
UNIVERSITY COMMITTEE ASSIGNMENTS
OF THE DIVISION OF CONTINUING EDUCATION PERSONNEL
2011
(cont.)
Joshua R. McDaniel
Jenny Mortensen
Scott H. Payne
Scott B. Froerer
HRS Administrative Advisory Group
Personnel/Payroll Advisory Group
DCE Personnel Management Council
DCE Handbook Committee
BYU PeopleSoft Administrative Advisory Team
Campus Hiring Offices Coordinating Council—CHOCC
Member
Member
Member
Member
Member
Member
Member
Chair
Member
Member
Member
Member
Member
(Jan-Jun)
HRS Administrative Advisory Group (Jan-Jun)
Personnel/Payroll Advisory Group (Jan-Jun)
Member
Member
Member
Jennie Voorhis
John E. Taylor
HRS Administrative Advisory Group (Jul-Dec)
Personnel/Payroll Advisory Group (Jul-Dec)
Educational Support Unit Review Committee
Academic Innovation Task Force
Annual Employee Giving Campaign
Member
Member
Member
Member
Member
BYU Audiovisual Review Committee
Division Inservice—Winter Workshop Committee
Phi Kappa Phi, BYU
BYU Website Design Committee
Administrative Advisory Council
Division Inservice—Fall Retreat Committee
DCE Division Council
BYU Phi Kappa Phi Executive Committee
Academic Innovation Task Force (AIFT)
HBLL—Reference Coordinating Committee
CCLA—Public Services Committee (Consortium of Church
Libraries and Archives)
Triad Campus Coordinating Council
Salt Lake Center Safety Committee
Salt Lake Center Financial Aid Committee
OIT Computer Services Representative Group
University’s Social Media Committee
Operational Advisement Committee
University’s Social Media Committee
Member
Member
College Advisor
Member
Member
Member
Member
President
Member
Member
(Jul-Dec)
Keenan Adcock
Glenn L. Anderson
Greg J. Baird
Jessica E. Draper
Suzanne Gerhart
Eleanor T. Thorne
Scott L. Howell
Amy E. Bernards
Kevin J. Bezzant
Garren E. Durtschi
Dane S. Rigby
Chair
Member
Chair
Chair
Member
Member
Member
Member
TABLE XI
VOLUNTEER HOURS DONATED
2006–2011
C&W
Ed Week/PowWow¹
Religious Enrichment²
EFY Programs³
Independent Study
Total Hours
2006
24,408
11,361
33,414
0
69,183
2007
26,972
11,554
50,095
0
88,621
2008
31,972
11,462
38,290
7
81,731
2009
30,819
11,441
0
19,975
0
62,235
2010
43,088
2011
40,380
3,259
315
93,000
139,662
2,539
360
80,720
123,999
No volunteer hours for the years listed have been reported from the BGS, Evening Classes, or Salt Lake Center
departments.
¹Beginning in 2010, Ed Week and PowWow are included with C & W.
²Prior to 2010, Religious Enrichment included Ed Week/PowWow.
³Beginning in 2010, stay-at-home counselors for EFY are being paid for their services.
EMPLOYEE INFORMATION
TABLE XII
BYU CONTINUING EDUCATION
NUMBER OF ADMINISTRATIVE, STAFF, AND PART-TIME OR STUDENT EMPLOYEES
2007–2011
2007
Admin Staff
Bachelor of General Studies
Religious Enrichment Programs²
Especially for Youth Programs³
Computer Operations
Conference Center
Conferences and Workshops
DCE Human Resource Services
Dean’s Office¹
Evening Classes
ELC
2008
PT/Stu Admin Staff
3
3
9
14
0
12
1
14
2
2
2
2
4
1
2
5
1
5
1
2
1
0
18
4
2
24
1
29
5
26
29
12
172
Visual Communications
6
5
4
2
# of Employees by Classification:
100
43
PT/Stu
2011
Admin Staff
18
6
1
0
14
4
2
24
1
0
4
25
1
186
25
21
5
2
3
8
14
0
13
1
6
2
2
8
33
1
6
8
2
2
4
1
2
5
1
2
1
2
1
12
4
4
2
2
0
14
5
3
19
1
0
3
19
6
197
28
21
4
3
1
8
17
0
12
1
7
2
2
8
32
1
6
5
2
1
4
1
2
6
1
2
1
2
1
12
4
4
2
2
0
15
7
3
20
2
0
3
22
7
211
28
26
1
3
1
9
14
0
11
1
7
2
2
9
34
1
5
10
2
1
3
1
2
5
1
2
1
2
1
14
4
4
1
2
0
10
7
3
25
2
0
3
20
9
221
27
24
2
306
108
45
313
107
45
322
105
45
347
109
44
355
Total Number of Employees:
449
466
474
497
508
Full-Time Equivalent (EFTE):
296
309.5
313
323.5
330.5
469,805
429,027
422,182
360,952
359,669
Total Enrollments:
PT/Stu
3
2
4
1
2
4
1
2
1
2
1
12
4
4
2
Registration¹
Salt Lake Center
2010
PT/Stu Admin Staff
3
3
9
14
0
14
1
6
2
2
8
32
1
5
8
Financial Services¹
Independent Study
2009
PT/Stu Admin Staff
¹Prior to 2008, the employee numbers for Dean’s Office, Financial Services, and Registration were combined.
²BYU Adult Religious Education Programs' name was changed to Religious Enrichment Programs in 2010.
³BYU Youth Religious Education Programs' name was changed to Especially for Youth Programs in 2010.
Graph G
Administrative, Staff, and Part-Time or Student Employees
Growth Comparison 2006–2011
400
355
347
350
322
313
306
Admin
289
300
Staff
PT/Student
250
200
150
100
50
108
100
95
107
109
105
44
43
45
45
45
44
2006 (Enrollments
456,018)
2007 (Enrollments
469,805)
2008 (Enrollments
429,027)
2009 (Enrollments
422,182)
2010 (Enrollments
360,952)
2011 (Enrollments
359,669)
0
Graph H
Full-Time Staff and Administrative Employees Growth Comparison
2006–2011
120
108
107
109
105
100
100
95
80
60
2006
44
43
45
45
45
2007
44
2008
40
2009
2010
2011
20
0
Staff
Administrative

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For Immediate Release: March 23, 2011

June 2015

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