From The President`s Desk

Emad Rizk, M.D.
Accretive Health
President and CEO
From The
President’s
Desk
Colleagues,
I am pleased to share with you the latest issue of The Pulse! We are in the final quarter of the
year, and are continuing to make great strides. This issue showcases our progress, and is filled
with exciting company developments that highlight the tremendous efforts of our team.
Quarter 4, 2015
In this Issue
From the President’s Desk 1
Q2 & Q3 IT Recognition Award Winners 2
Operations Recognition Awards 3
Employee Spotlight 4
Keynote at AnalyticsEdge Symposium 4
AHtoLink 3.0 Upgrade 5
Southfield Move 5
Accretive India All Managers Meeting 6
Most Admired Person Initiative 6
Volunteer Opportunity 7
Life Remodeled Participation 7
Employee Survey 7
Anniversaries 8
New Hires 9
We recently announced that Crozer-Keystone Health has executed a services agreement for
infused management. This is a huge win for our organization as it is our first significant new
revenue cycle client signed in over 2 years. I would like to congratulate everyone who was a
part of closing this 3-year deal, as it was truly a team effort.
I would also like to congratulate the Accretive Health PAS team on the newly signed
3-year contract with Presence Health. Presence Health is the 30th new contract signed by
AccretivePAS in 2015, with several other prospects on the radar for the year. Thank you to
everyone involved for your hard work and persistence.
We recognize our employees as our greatest asset. In this edition, we congratulate the Q2 and
Q3 IT Recognition Award Winners for their continued demonstration of excellence. You can
learn more about the IT Awards and Recognition Program and about each of the winners on
page 2. Accretive Health India is also celebrating employees through the newly launched Most
Admired Person (MAP) initiative. Details on the program can be found on page 6.
After months of work and dedication, we are happy to announce the launch of our new
website. Our goal is to provide an improved, easy to navigate platform for our visitors to get
to know us and our innovative offerings better. If you have not yet, please take a look at our
improved site at www.accretivehealth.com.
From a Product Management perspective, we recently upgraded our registration insights
delivery program, AHtoLink 3.0. More details about the product update and the teams who
played an integral role in its development can be found on page 5.
From an Operations standpoint, I would like to congratulate the Q1 and Q2 Ops Award winners
for their outstanding performance. More information about each winner can be found on page
3. Additionally, Bryan Heaton, manager of the Intermountain Healthcare client relationship, is
featured in our Associate Spotlight. You can learn more about Bryan and his work on the frontend of Intermountain’s revenue cycle on page 4.
As you know, the HR team is making improvements to our 401k plan. We’ve selected a new
service provider, Schwab Retirement Plan Services, Inc., and expect to go live December 2015.
Please contact HR with any questions.
Do you have a customer experience story
to share? Won an award? Earned a degree?
Volunteered your time?
We’ve also recently announced a new travel and expense tool, Concur, which can be used to
book travel and create expense reports. Additionally, we’ve selected American Express as our
new corporate card. More information and training will be provided shortly.
Share your news with the rest of Accretive
Health through our Accretive Health Pulse
newsletter. Send updates to:
[email protected]
There have been many wins for our organization this year. With the restatement behind us,
we have emerged from a challenging period in our history and are a stronger company. We’re
continuing to make progress with the strategic review and will provide updates as they become
available. I truly believe exciting things are on the horizon for our organization, and look
forward to what 2016 brings. As always, thanks for your hard work and commitment.
Emad
1
Q2 and Q3 IT Recognition Award Winners Announced
Accretive Health recently launched an IT recognition program where four US IT employees will be recognized for
excellence on a quarterly basis. After reviewing numerous nominations, the IT recognition committee announced
the following Q2 and Q3 award winners:
Q2 Winners:
Zachary Scaffidi
Empower and Engage Others
Zac has played an integral role is
bridging the gap between IT groups
and operations by focusing on each
client’s needs. Zac has become a go-to leader and trusted
source for ops, IT and our clients.
Juan Rodriguez
Client Focus
Juan has provided excellent customer
service for all internal and external
customers. He has demonstrated client
focus by consistently closing tickets and driving IT items for
PAS clients, physicians and leadership.
Joseph Sjoblom
Performance Driven
Joe has picked up several new
development skills ad-hoc, going
above and beyond the normal “user
experience” call of duty. He has brought forth immeasurable
change to each product he’s worked with.
Brice Tillander
Collaboration and Teamwork
Brice provides clients with real time
resolution while identifying and
collaborating with others throughout
the process. His efforts have been a key part of the imminent
launch of the new Southfield facility.
Q3 Winners:
David Lindeman
Empower and Engage Others
David is incredibly helpful and
resourceful. He is personable and
friendly, even when tasked with multiple
requests, and always delivers exceptional results. His patience
and positive attitude make him a great asset to the IT team.
Durga Magesh Nagisetty
Client Focus
Durga worked tirelessly to get the
bankruptcy scrubber in place to help
avoid future difficulties with client
patients who file for bankruptcy protection. His flexibility
and willingness to adjust to new acceptance criteria has
been great for IT and Operations collaboration.
Brittney Scarlett
Performance Driven
Brittney is currently managing the
roll-out of both AHtoLink and IDM. She
has impeccable attention to detail and
consistently drives performance by ensuring sites stay up to
date throughout implementations.
Subhash Amanaganti
Collaboration and Teamwork
Subhash has performed exceptionally
well on all fronts. He has mentored
numerous junior development and
DBA team members and has also spearheaded the System
Speed Improvement project. He consistently responds to
production events regardless of the hour.
Please join us in congratulating the winners!
2
Operations Employee Recognition Awards
The Operations Employee Recognition program acknowledges five Operations employees for their outstanding performance
on a quarterly basis. Employees who exhibit excellence in one of the five core operating principles are nominated by their
region GM. After reviewing the nominees, the Operations leadership team selected the following winners for Q1 and Q2 of 2015:
Performance Driven
Collaborative and Team Oriented
Q1 Winners:
Q1 Winners:
• Krista Katris
• Salonia Brown
• Margaret Lukasik
• Andrew Scavone
• Dan Graves
• Hunter Ousterhout
Q2 Winner:
Q2 Winners:
• Regina Taylor
• Todd Cheladyn
• Dan Kim
Customer Focus
Continuous Improvement
Q1 Winners:
Q1 Winners:
• Spencer Cornett
• Amber Mallory
• Marilyn Soto
• Kyle Bakker
• James Gahlon
• Ian Chidester
Q2 Winners:
Q2 Winners:
•
•
•
•
•
•
•
•
•
•
•
Danny Stakland
Erin Spohn
David Sancen
Lynsey Bernard
Joe Marabotti
Jose Diaz
Megan Lewis
Sandra Salluzo
Glenn Swartz
Patricia Sta-Ana
Dr. Neil Perlman
Please join us in congratulating the winners!
3
Employee Spotlight
Bryan Heaton’s interest
in the healthcare
Manager
sector stems from
Intermountain Healthcare
his undergraduate
studies at Bringham
Young University. As
part of his economics
degree, Bryan enrolled
in economics health
courses and became
familiar with the various
industry challenges that
contribute to the high
cost of healthcare. “I was
interested in the prospect of assisting healthcare providers
find solutions to contain costs,” Bryan said.
Bryan Heaton
After working various jobs in construction and electrical
maintenance to pay for school, Bryan began his career with
Accretive Health in 2012 as an operations lead. Over the years,
Bryan has advanced in his career and is currently the manager
of our client relationship with the Intermountain Healthcare
Pre-Service Departments.
Bryan works closely with client management, operators,
and the support team to ensure that our technology
meets client needs through enhanced communication,
clean work processes, and innovation. He is responsible
for developing processes to accommodate the needs of
the front end departments of Intermountain Healthcare’s
revenue cycle.
Most notable is Bryan’s work assisting the IT team in the
development of AHtoLink. “Their vision for the product is
exciting and contagious. I believe AHtoLink will be a key
component of point of service registration in healthcare in
the future,” he said.
Additionally, Bryan has played an integral role in the
implementation of A2A in the Intermountain Emergency
department, which has led to a 30% reduction in front end
related denials over the past two years. Bryan truly enjoys
finding innovative solutions to the problems that our
clients face on a daily basis. “It’s gratifying to know that
a new process, tool configuration, or tool enhancement
has made their jobs easier and contributed to a stronger
bottom line,” said Bryan.
Emad Rizk Delivers Keynote at AnalyticsEdge Symposium
Accretive Health president and CEO, Emad Rizk, M.D.,
recently delivered the keynote speech at the PointRight
AnalyticsEdge symposium in Boston, MA. The conference,
From Volume to Value: Providers, Payers and Positioning
for Success, was a three-day event featuring educational
session tracks and renown keynote speakers.
More information about the symposium can be found here:
http://www.pointright.com/analyticsedge/about/
On August 6, Dr. Rizk delivered the opening keynote
entitled, “Today’s Payers and Providers Strategies for
Success”. Dr. Rizk spoke on the evolution of the healthcare
reimbursement landscape and the growing importance of
payer-provider collaboration. Dr. Rizk shared, “Providers
will have to leverage robust data, analytics, and actionable
insights in order to thrive in a value based world, as well as
collaborate with payers.”
4
AHtoLink 3.0 Upgrade
Accretive Health recently announced the upgrade of
its registration insights delivery program, AHtoLink 3.0.
Through this easy to use, real-time technology, frontend workflow processes can now be completed within
the AHtoLink pop.
AHtoLink 3.0 was developed with great cross-functional
collaboration. Please join us in recognizing the following
team members for their work and dedication on this project:
Operations:
• Conyers Poole
• Bryan Heaton
• Samantha Takacs
IT:
•
•
•
•
Product Management: •
• Santhosh Raman
•
• Jason Rusk
•
•
•
•
•
•
•
Zach Austin
Ashish Buddha
Adam Wesselink
Joseph Sjoblom
Brittany Scarlett
Mirza Baig
Jason Courtney
Amit Shukla
Richa Garg
Nitin Taneja
Ashok Kumar
Saurabh Jain
Apporv Dwivedi
Stay tuned for more information regarding off-site
kickoffs which are planned for October.
In the meantime, feel free to contact Santhosh Raman
with any questions.
Southfield Move
In previous editions of The Pulse, we have discussed the expansion
of our shared services capacity in Michigan to better serve customers
and position the company for future growth. We are happy to
announce that numerous employee groups have made the transition
to the Southfield location and that the facility is officially open.
Through this move, we have successfully synchronized groups and
departments under a dedicated location. On August 24, 80 employees
from the Medicaid Eligibility Hub (MEH) in Warren moved to the
Southfield location. Additionally, approximately 230 team members
moved from the Warren CBO location on September 11, and completed
their first day in the Southfield office on September 14. Lastly, we have
created capacity for our CSU operation in Southfield by serving two
clients out of the facility.
The Southfield transition signifies the company’s continued growth and
expansion. The new location features large dedicated training rooms
where new hire training as well as ongoing continuous education will
take place. Management is confident that this move will help us grow,
scale and diversify our client base.
5
Accretive India
Most Admired
Person Initiative
Accretive India Holds
Semi-Annual All
Managers Meeting
Accretive Health India recently hosted its semiannual All
Managers Meet (AMM) in July. The theme of the event was
E = MC2, where E stands for Execution par Excellence,
M stands for Model, and C2 stands for Connect and
Collaboration. The event reinforced the following values:
the spirit of teamwork, the importance of connectivity and
collaboration, and excellence in delivery and execution.
Colleagues gained valuable insight from leaders who
emphasized the importance of building a scalable model
and working in partnership with team members to achieve
outstanding results. The program also featured experts
from the industry who spoke on government models and
processes for strategic thinking.
Accretive India is excited to have recently
launched the Most Admired Person (MAP) initiative.
Implemented in early August, the MAP initiative
allows employees to acknowledge their peers who
have contributed to creating a positive culture and
work environment.
Employees are encouraged to nominate coworkers
they believe have demonstrated positive traits in
the workplace. When submitting a nomination,
employees were asked to specify the particular
quality they admire about the nominee. Teams from
both the Gurgaon and Noida locations participated,
and 61 employees in total were nominated.
The MAP winners were then announced by the senior
leadership team in a September town hall meeting
and were publicly recognized for their excellence.
This initiative is another step towards promoting an
appreciative work culture and a sense of camaraderie
amongst employees.
Congratulations to all of the MAP winners!
The program concluded with the
semiannual Rewards and Recognition
ceremony where the Accretive Icon and
Business Enabler awards were distributed
to employees for their demonstration of
excellence. Please join us in congratulating
the following winners:
Accretive Icon:
•
•
•
•
•
Business Enabler:
Divye Sikka
• Varun Talwar
Santosh Bhatt
Saurabh Sharma
Indira Chakraborty
Amit Tripathi
MAP winners and the RCM India leadership team
6
St. Joseph Services
Tutoring and ESL
Volunteer Opportunity
Accretive Health is currently seeking volunteers for
the St. Joseph Services Tutoring and ESL program!
Volunteers will be responsible for tutoring children
grades K-8 at the Josephinum Academy in Chicago.
The program takes place on select Saturdays from
10 am to 12 pm and consists of a one hour oneon-one tutoring session and 15 minutes of sports
activities. Volunteers are still needed for the
following dates:
Nov 21
Dec 5 Feb 6 Feb 20 Mar 5
Mar 19
Apr 2
Apr 30
May 7
May 19
May 21
If you are interested in volunteering for this great
cause or would like to learn more about the
program, please email Accretive Helping Hands at
[email protected]
Accretive Health
Participates in
Life Remodeled
In August, Accretive Health and St. John Charge Description
Master (CDM) associates partnered with Life Remodeled,
a non-profit organization dedicated to improving the
Detroit community. Life Remodeled aims to enhance local
communities by establishing long-term sustainable growth
and development.
Each year, the organization works to revitalize the city
of Detroit by restoring a local school and the blocks
surrounding it. Accretive Health worked to remove blight
from streets near Osbourne High School to create and
promote safe pathways for children traveling to and
from school. “It was extremely hard work, but well worth
it,” said Debra Smith, CDM Senior Manager at Accretive
Health. “Osborne High School is truly being renovated and
outfitted for success.”
This year alone, Life Remodeled volunteers have beautified
302 blocks, boarded up 472 houses, and remodeled 21
homes in the local community. Accretive Health is proud
to have partnered with this inspirational organization and
looks forward to working with Life Remodeled in the future.
For more information on Life Remodeled and to learn how
you can get involved, please visit http://liferemodeled.com
Employee Newsletter
Survey
To gain a better understanding of your satisfaction and
the overall effectiveness of the employee newsletter,
we’re interested in your feedback. We ask that you
please complete this brief 6-question survey to help us
improve future issues. To take the survey, please visit
https://www.surveymonkey.com/r/2QL2BJS
Pam Weathersby, Cheryl Woloszyk, Cathy Teague,
Terri Boguslawski, Rita Bondy and Debbie Smith
7
Happy Anniversary
September-December Anniversaries
11 YEARS
7 YEARS
Angela Boyett
Kati Whalen
Agatha Meduvsky
Sherry Andrews
Brian Storm
Chelsea Miller
Bhargavi Reddy
4 YEARS
Sarah Carano
Venkatachala Mohan
Alicia Benthem
Jennifer Sodini
10 YEARS
Kristin Schultz
Victor Yuditsky
Jackie Stewart
Daniel Dooley
John Liesching
Christopher Colley
Habib Ahmed
Karen Sebastian
Annamalai Ganapathy
6 YEARS
Marilyn Soto
Natasha Esprey
9 YEARS
Stefan Fadel
Jennifer Braser
Mary McDavid
Vijay Singh
Karvens Paillere
Shawn Johnson
Antonio Johnson
Megan Lewis
Gerard Roberts
John-Paul Dydo
Laura Brady
Ashley Simpson
Bradford Stocker
Michele Oliver
Sue Goldfinger
Jennifer
Soto
Daniel Broderick
Jaspreet Gill
Angela McIntyre
Kim Mills
Jennifer Taylor
Brian
Bondad
Toi Roberts
Suzanne Daines
Angela LaBelle
Lois Smigelski
Matthew Desormeau
Daniel Zaccardo
Debra Hatley-Cremeans Lorraine Wright
Natalia Golovashkina
Elizabeth Carter
Tamra Hilt
Amanda VanDerLinden
Jennifer Solorio
Cynthia Durham
David Sancen
David Ramey
Michelle Braymer
Amy Altz
Joseph Evans
Linda Crouse
Nelly Garcia
Adrienne Holly
8 YEARS
Carrie Dzike
Andrew Skuratowicz
Nathan Amoruso
Mary Gutierrez
Sujatha Krishnamurthy
Francinia Miller
Jeannette Rios
Mary Ziomek
Haaris Ali
Diana Allen
5 YEARS
Kiyana Folks
Mary Decker
Jacob Belloli
David Lindeman
Saiprasad
Michael Ober
Margarita Ibanez de
Santhanakrishnan
Shantae Rotolo-Hufnagle
Sendadiano
Dawn Gray
Tavishi Sachdeva
Frances Hernandez
Mary Burnett
Lynda VanBennekom
Catrese Harris
Ronita Atkinson
Elizabeth Hannon
Susan Kezon
Valeshia Vanderveen
Alexander Simon
Carla Tomino
Todd Cheladyn
Dorthea Fort
Dorothea Henderson
Shaun Turcott
Anita Bertsch
Damian Pearson
Kenneth Kish
Olivia Espinoza
Edward Cartledge
Sherri Kuiper
Delia Horvath
Ashish Buddha
Paul Van Tiem
Margaret Neal
Cynthia McDonald
Neil Perlman
Tamara Ahlvin
Andrietta Gaston
7 YEARS
Reba Trankler
Sandra Dack
Jennifer Decoster
Rene Del Valle
Bannon Backhus
Rachel Rowland
Brian Reuter
Adam Aldrich
Jeanette Dubrul
Carol Stewart
Dilip Patel
Lara Shepard
Maria Martinez
Mary Ann Beluso
Latonya Claypool
William Beierwaltes
Allison Smeltzer
Kathryn Roelle
Jonathan Doxey
Latonia Murry
Gary Kogut
Justin Demers
LaDonna Farrow
Michael Trepanier
Jessica Richards
Michele Danaher
Jennifer Stuckey
Laura Roberts
Christine Babina
Erin Fields
Kathie Hicks
Jesus Sancen
Irfan Moinuddin
Becki Reynolds
Amanda Knauss
William Falconer
Erica Dortch
Christopher Hartemayer Nora Fleury
Marjorie King
Michael Wigfall
Catalina Shoudel
Sonia Poblano
Christina Perez
Timothy Chron
Elpidio Sancen
Sonya Henley
Audrey Hough
Joshua Johnson
Melissa Brady
Sandy Toma
Karen Karaba-Wright
Pearl Rodriguez
Tammi Kimball
Andrew Martin
Lisa Schlonsky
Jeffrey Blum
Logan Johnston
Wesley Arnett
3 YEARS
Marineh Bojalian
Kien Tran
Heather Schwarz
Jacob Silverstein
Jennifer Miu
Sharlene Clay
Patricia Creel
Diane Guy
Mia Williams
Jean Liu
Ariel Sebastian
Steven Baumberger
Anna Gasaway
Brittney Scarlett
Atif Abdulrahim
James Kole
Joseph Simunovic
Donna Shannon
Marcy Zirlin
Kathryn Richards
Steven Hermann
Adam Wilson
Ceith Woods
Daniel Barr
Renee Griffin
Cynaria Reynolds
Quillia Meadows
Jeremy Duff
Dwarnella Breckenridge
Yoshida Cooley
Mary Hajduk
Natalie Hernandez
Rae Parham
Joel Alcantar
Maggie Potter
Deanna Rowland
Krista Katris
Donna Blankstrom
Dorita Capell
Martha Morales
2 YEARS
Jennifer Grand
Robert Cramer
Haiyen Kamel
Tighe Rossi
Anastasia Vasilenko
Leslie Muncher
Glenis Valdez
Salonia Brown
Subhash Amanaganti
Aimie Phillips
Lekitia Nelson
Amy Pietrzak
Larrisa Smith
Simi Sharma
Abigail Clawson
Charles Bayne
Edward Henry
Lisa Tilmant
Krystal Brown
Stephanie Sulton
Yessica Rivera
Madeline Jimenez
Rosa Marrero
Emma Baidy
2 YEARS
Miguel Ignacio
Mark Hochberg
Dustin Perrin
Janet Leake
Alexandria Saunders
Antoinette Johnson
Sharla Jenkins
Lori Lake
Renuka Srivillibhuthuru
Dianne Elkins
Daniel Podczervinski
Jacob Schnurbusch
Mohammed Qureshi
Hari Surapaneni
Robin Whittaker
Sherilynn Quist
Jessie Brad
Renecca Loyd
Zachary Scaffidi
Lurdes CerinoMaldonado
Maria Akosa
Kim Schrote
Shakine Hardaway
Susan Haley
Nancy Richards
Henry Salinas
Chelsea Baker
Jessica Campbell
Monica Mann
Andrea DiMemmo
Eric Veggeberg
Jeffrey Bechen
Yolanda McCray
Ramon Cruz
Stephanie Wrisley
Leslie Little
Abigail MacNeill
Arlene Zepeda
Lissette Cabrera
Jacqueline Galarza
Jose Montes
Katherine Walters
1 YEAR
Cierra Petties
Tawanda Walker
Brittney Purcell
Anne Hendrix
Melanie Cimino
Janiece Mattox
Tereasha Saunders
Brendan Ryan
Kelly Brisboe
Katherine Jaronczyk
Jonathan Davidson
Loyda Calderon
Ryan Vanderveen
Kimberly Galloway
Noor Petros
Valerie Fisher
Mary Anne San Juan
Shayla Wilson
Renee Prather
Carla Provost
Mariebel Aleta
1 YEAR
Olga Breslavskaya
David Cone
Diane Firestone
Robin Lawrence
Tamala Baker
Rajesh Radhakrishnan
Sara Mueller
Daniel Monroe
Tamika Cooper
Mark Coleman
Santhosh Raman
Keith Anderson
Alexander Schmidt
Michael Bordador
Richard Chandler
Nicole Hourselt
Travis DeCarlo
Monique Carr
Oliver Luker
Amy Westrate
Stefanie Woods
Margaret Perkins
Melinda MacIntyre
Daniel Robin
Paula Jo McConnell
Jacqueline Truman
Brent Boswell
Briana Botzen
Julie Harter
Akash Shah
James Francisco
Tracey Runk
Danielle Gritten
Matthew Allred
Ankesh Amin
Kristine Paczolt
Rachael VerSluis
Maia Kowalchuk
Sarah Tawfiq
Patrick Burns
David Mason
Karli Cornell
Zeba Zafar
Daniel Crawforth
Andrea Biles
Kamilah Parker
Kate Abdalla
Rajesh Pradhan
Shi-Ne’ Bean
Neiosha Holloway
Ellen Dennis
Stacey Balogh
Deena Hutchins
Sandra Salluzzo
Jeff Pawczuk
Brian Lesley
Amanda Meulman
Tamara Graham
Jenifer Romano
Theresa Dogan
Timothy Powers
Rosa Moran
James Giordano
Ebony Willhite
Dorshell Shaw
8
New Hires
July-September 2015
Accretive Health welcomes the
following new associates:
Sue No Rev Cycle Ops- SWAT
Danyell Wallace Insurance Verification Representative
Kimberly Stoll Pre-Registration Representative
Michael Chernoff Marketing
Morgan Belland Insurance Verification Representative
Lori Briggs Shared Svc- PFS
Conrad Holtzman IT- Support
Tawnya Raab Pre-Registration Representative
Marsha Liu Finance- Corporate
Christopher Roberts PAS - Finance & Analytics
Tracy Raines Rev Cycle Ops- STL
Artralia Powell Shared Svc- PFS
Dillon Sebastian Shared Svc- PFS
Taylor Doerr Pre-Registration Representative
Mira Popovic Medicaid Follow-up Representative
Tayler Williams Pre-Registration Representative
Kathy Schwertfager Coder
Arfan Bhuiyan PAS - Appeals Author
Christopher Smith Shared Svc- CCS
Celeste Salomon IBP- PAS
Amber Thomas Compliance
Nathalie Braun Seiler IBP- PAS
Rita Rodez Pre-Registration Representative
Amy Niedzwiecki Office Support
Ashley Reece Follow-up Representative
Mohammed Elahi IBP- PAS
David Mena Strategy
Tamara Costanzo Rev Cycle Ops- FE
Marta Bacon Medicaid Follow-up Representative
John Fishwick Patient Financial Advocate
Ashley Register Insurance Verification Representative
Tabitha Collick Insurance Verification Representative
Carol Stargel PFS Billing Lead
Nicole Wamser Follow-up Representative
Sophia Brunet PFS Billing Rep
Chasity Lander Insurance Verification Representative
Salman Syed IT- Infrastructure
Toni Alexander Transcription Specialist
Patricia Hurley Transcription Specialist
Anthony Clark Patient Financial Advocate
Lauren Andriesen Assistant- Executive
John Smith Rev Cycle Ops- FE
David Gubitosa Rev Cycle Ops- FE
Haris Pervaiz Coder
LaChandra Gaines Coder
Audrey Smith Coder
Gregory Ford Coder
Shawntanise Duncombe-Kelly PFS Follow-up Rep
Dipali Sonawane IT- Support
Bilal Chaudhry Rev Cycle Ops- FE
Shawnese Green Customer Service Representative
Daja Mason Customer Service Representative
Kyzha Dennis Customer Service Representative
April Holmes Customer Service Representative
Mary Bitman PFS Billing Rep
Cynthia Roland PFS Follow-up Rep
Scarlett Lucas Coder
Edward Shelledy Coder
Deborah Gattinger PFS Billing Rep
Catherine Boyle Coder
Cheryl Anderson Coder
Elizabeth Tucker Coder
Shawn Sears Shared Svc- PFS
Dmytro Shvets IT- Support
Janell Siplin Rev Cycle Ops- FE
Yevgeny Keyser IT- Development
Melissa Koehler Coder
Erynn Graf Coder
9