annual report - St John Ambulance Australia
Transcription
annual report - St John Ambulance Australia
first aid kits cadets first aid services operations branch first aid for life strength in the community the order of st john south australian youth council first aid services our operations community first aid branch care training work enriching historical society historical society St John Ambulance Australia SA Inc. annual report first aid services operations branch 2010/2011 operations first aid training st john band community care volunteers st john sayc circle of friends south australian youth council care community first aid training south australian youth council volunteers volunteers community care sayc welfare group sayc strength in the community our volunteersyouth developmentcare first aid for life enhancingwork st john service awards community circle of friends message from the St John services form an integral part of our South Australian community and set the foundation to a strong, inclusive and healthy society. I am continually impressed with the spirited commitment displayed by volunteers and the impact their generosity has on community life across the state. The knowledge and skill displayed by St John volunteers is an enormous community asset, and it is pleasing to see these skills increasingly permeate throughout our society. But it is not just skills and expertise that are valued; it is also the qualities of empathy and concern for others which is felt in all areas of our community. It is particularly impressive to see St John encouraging and engaging younger generations to participate in volunteer activity and experience the rewards that service to others brings. I congratulate St John on this significant work, for which everyone involved should feel great pride. His Excellency Rear Admiral Kevin Scarce AC CSC RANR KStJ St John Deputy Prior and Governor of South Australia strength in the community operations branch cadets community care volunteers first aid services first aid kits aid training strength first in the community message from the governor of sa contents from the governor 2 contents 3 who we are 4 our board 11 chairman’s foreword 12 statistics14 ceo’s report 15 first aid training 16 first aid kits and equipment 17 community care work 18 patient care services 20 youth 24 youth council 25 our state office 27 order of st john 28 awards 30 historical society 31 volunteer thank you 32 sponsors and supporters 33 from the treasurer 34 finance37 governor 2 3 Today’s contemporary organisation is founded on a long and proud heritage which can be traced back to the days of the First Crusades when the Knights of St John, also known as Hospitallers, cared for sick and injured pilgrims travelling to Jerusalem some 900 years ago. In the nineteenth century a group of citizens revived the Order of St John in England, drawing their inspiration from the example of the Knights. St John Ambulance was subsequently formed to put its humanitarian ideals into practice in the new industrial society, promoting the cause of first aid for the sick and wounded through volunteer effort - a novel concept at the time. The movement spread to Australia in 1883 and has since developed into the organisation we know today. The work of the Order of St John is carried out in many countries around the world. St John is a Royal Order of Chivalry with the Queen as its Sovereign Head. Our vision Our vision for the future, whether acting alone or in partnership with others, is the provision of charitable and humanitarian services to individuals, groups and organisations. Our mission An increasingly resilient South Australian community; where first aid skills and resources are prevalent, and our aged or isolated members of society are engaged in community life. Our driving forces The provision of charitable and humanitarian services to individuals, groups and organisations - whether acting alone or in partnership with others. Provide relief for persons in sickness, distress, suffering or danger which recognises no barrier of race, colour or creed. Saving lives by making first aid a part of everyone’s life. Improve the health and wellbeing of seniors and younger people living with a disability. 4 st john ambulance australia sa inc. • annual report 2010/2011 circle of friends operations first aid services operations branch Our history order of st john St John is self-funded whereby commercial proceeds support charitable and volunteer services working for the service of humanity. St John is additionally Australia’s leading provider of first-aid training, patient care services at public events, and of first-aid kits and equipment. volunteers community first aid kits carecadets sayc strength in the community first aid training St John Ambulance Australia SA Inc is a vibrant, passionate and energetic not-forprofit charitable organisation in the South Australian community, for the community. historical society who we are Our profile st john ambulance australia sa inc. • annual report 2010/2011 5 How we fulfil our mission Community care services Patient care services at community and public events Given a number of varying factors, seniors and younger people living with a disability have a higher risk of social isolation. This in turn has extensive ramifications on their health and wellbeing, impacting on society as a whole. St John SA has an essential role in the South Australian State Emergency Management Plan as it is an integral part of the functional service group ‘Ambulance and First Aid’. This means that in an event of an emergency St John SA will provide patient care services at incident sites as well as providing an overflow or surge capacity to SA Ambulance and the provision of non-urgent patient transport. St John SA and (under our direction) Surf Life have the trained personnel, infrastructure and equipment required to provide this capability under the functional service group. First aid training St John is Australia’s leading authority and provider of first aid training. We are passionate about saving lives and are on a mission to make first aid a part of everyone’s lives. St John provides first aid training to educate and enhance the skills of the South Australian community, as well as ongoing advanced first aid training for the volunteer St John First Aid Responders. St John is an approved first aid provider with SafeWorkSA and a member of the Australian Resuscitation Council at both state and national level. Courses range from basic resuscitation skills to advanced life support and remote survival. St John provides specialised training for people in high-risk industries such as mining and shipping, in remote areas, and with Occupational Health & Safety responsibilities. First aid kits and equipment St John is the trusted iconic brand when it comes to first aid kits and equipment, setting the standard in quality. Alongside training, first aid kits are a vital component in saving lives. St John’s range accommodates basic personal kits through to first aid room supplies. Our workplace first aid kits are compliant with all WorkCover requirements and OH&S legislation. All kits and products meet the Australian Quality Standards and are approved by the TGA. 6 st john ambulance australia sa inc. • annual report 2010/2011 Youth members Through our youth development program, St John SA provides opportunities for young people aged 8 to 18 to form friendships, give time and effort to help others, belong to a team, and learn skills for life. Young people are able to engage in a program that allows them to have a meaningful connection and contribution to their community, mentoring and role modelling in a safe environment, and real opportunities to develop leadership. It is a great way to learn lifesaving skills, gain nationally recognised competencies, form friendships, help the local community, and have fun while doing it. Our youth development programs support the growth of young people. The coordinated, progressive series of activities and experiences encourage greater self-esteem, confidence, problem-solving, and improved interpersonal skills. Whilst growing the skills base and resilience of the community, our youth development experiences form an invaluable testing ground for future career paths with the development of life skills relevant to success in adulthood. Funding and support for ophthalmic services The ophthalmic support we provide gives people in disadvantaged circumstances access to specialised eye treatment. The St John Hospital in Jerusalem operates for under-privileged communities and refugees and is funded by the St John community around the world. st john ambulance australia sa inc. • annual report 2010/2011 operations 7 strength in the community South Australian State Emergency Management Plan Community Care is funded by Home and Community Care (HACC) and St John Ambulance Australia SA Inc. HACC is a joint Commonwealth and State/Territory Program providing funding and assistance for Australians in need. first aid services order of st john ophthalmic hospital circle of friends Volunteer First Aid Responders uphold a continual annual skills competency program to ensure the latest in healthcare techniques, and carry with them comprehensive first aid kit and state-of-the-art equipment. Community Care program offers social support through personalised matching of client and volunteer. Even a little regular contact with home visits, help with shopping or a telephone call can make a great deal of difference. Circle of Friends program provides personalised, sensitive, flexible support to empower clients to engage in the community through an activity, organisation or group which reflects their individual goals. volunteers community carecadets first aid products sayc Whether it’s the Football, Christmas Pageant, City to Bay fun run, Anzac Day Parade, Tour Down Under, cricket or local sporting and community events St John First Aid Responders watch over the South Australian community treating the sick and injured, significantly lowering the presentation of patients to the State’s hospital system. Over the past year St John SA has worked to assist the aged, infirm, isolated or younger members of the community living with a disability to engage in meaningful activities and community life. The programs respect independence and dignity, and encourage personal development. historical society St John First Aid Responders are passionate dedicated volunteers present at large and small community events across the State, providing first aid response, pre-hospital care and allimportant piece-of-mind to event goers. We also have indirect relationships with the broader community and it is this group we most influence to increase the level of first aid expertise and community care, in order to potentially save lives, assist in the recovery process, and reduce the length of visits to hospitals. Community • We will at all times endeavour to embrace and comply with the mission, goals and strategies outlined by the national St John organisation, consistent with the “One St John” policy and for the benefit of our South Australian community. • We will ensure the Board adopts current governance practice to provide value for all stakeholders. • We will actively recognise, retain, and attract quality people to achieve our business requirements. SA event goers - It is estimated that over 1 million patrons attend over 80 major events in South Australia each year, making the South Australian events calendar the major stage for locals, interstate and international leisure seekers. Our principle stakeholders are therefore those patrons who attend major events. • We will ensure the enhancement and improvement of current and future operations and services to meet the needs of the South Australian community. SA community - Should our State fall into harms way through a major incident or natural disaster, the citizens of South Australia become priority stakeholders. • We will ensure a sustainable organisation to meet the current and future needs of clients. First aid consumers - Over $1.6m of first aid training and first aid equipment were delivered to South Australian citizens, making consumers, corporates and industrial participants key stakeholders in our endeavour to make first aid a part of everyone’s life. • We will position the organisation to ensure effective engagement with all stakeholders. Our funding To support our charitable pursuits we are engaged in the sale of first aid training and first aid equipment to the public. This income is supplemented with distributions from our investment funds. Volunteers - We have a taskforce of volunteers across South Australia, who are the driving force behind our organisation. St John SA provides the infrastructure needed to carry out their charitable pursuits. St John SA additionally relies on State Government to fund a portion of activities. Potential recruits - We depend on new recruits to maintain and increase first aid and community services. We have regular recruitment campaigns targeting new members, and also rely on the efforts of local divisions, media and informal networks to attract new members. From time to time we benefit from unsolicited bequests and donations. We actively conduct fundraising campaigns at State level, while locally St John SA Divisions also conduct their own fundraising activities. We express gratitude to the South Australian event organisers who have made welcomed donations towards the funds required to support St John SA volunteers and community services. Internal Staff - We have a dedicated team of paid staff, the majority of whom work at State Office at Unley, with a small number based in other regional locations. For our organisational structure and staff list see page 26. State Board and Committees - Our board and committees represent our members as outlined in the Board and Committees section of this report. National Board and Committees - Our members are represented at a National level through appointments to the National Board and Committees. External For the planning, co-ordination and provision of community services we maintain direct relationships with the following bodies: SAAS, SAPOL, SA Health, Department for Families and Communities, SES, MFS, CFS, Surf Life SA, Marine Rescue 8 st john ambulance australia sa inc. • annual report 2010/2011 circle of friends operations first aid services operations branch The focus of our strategic intent is to develop the capacity and capability of St John SA to meet the growing needs of the South Australian community. There are 6 strategic priorities which we pursue to achieve our mission: order of st john We engage with our stakeholders to further our goal of making first aid a part of everyone’s lives and support our humanitarian mission. Within this group we have direct relationships with a number of stakeholders - our members, government partners, event organisers, our supporters, donors and employees. volunteers community first aid kits carecadets sayc strength in the community first aid training Our strategies historical society Our stakeholders st john ambulance australia sa inc. • annual report 2010/2011 9 our board Commissioner’s Committee Mr Mal Hyde AO APM OStJ President Mr Ray Greig OAM KStJ Commissioner Mr Russell Dippy OStJ State Superintendent Mr Glen Brewer Mr Ray Greig Mr Andrew McLachlan OStJ Chairman OAM KStJ Commissioner / Deputy Chairman CSC Treasurer Dr Christopher Zeitz OStJ State Medical Officer Mr Colin Ireland MStJ State Professional Officer Mr Darren Daff MStJ State Cadet Officer Mr Robert Elliott State Ambulance Officer circle of friends historical society first aid services operations branch order of st john operations volunteers community first aid kits carecadets sayc strength in the community first aid training Mrs Sharyn Mitten Chief Executive Officer 10 st john ambulance australia sa inc. • annual report 2010/2011 Mr Garry Coombes Mrs Bronte Weeks Mr Mal Hyde AM KStJ Chairman, Training MStJ Chairman, Community Care AO APM OStJ Member Community Care Committee Mrs Bronte Weeks MStJ Chairman Mrs Sharyn Mitten Chief Executive Officer Mrs Eugena Knight-Hoggins Program Manager, Community Care Mr Walter Prowse Mr Shane Mooar A/Prof William Griggs MStJ Member MStJ Member AM ASM MStJ Member Ms Heather Linton Client Representative Mrs Patricia Sharp Client Representative Mr Brian Delaine Community Representative Mr Victor Kollosche KStJ Community Representative Mrs Marion Lowden Volunteer Representative Mrs Julie Marshall Volunteer Representative Mrs Sharyn Mitten Chief Executive Officer Auditors Corporate governance statement for the year ended 30 June 2011 KPMG The Directors of St John South Australia are responsible to the members for the performance of the incorporated association. Bankers The focus of the Board is to ensure St John SA is appropriately managed and provides leading first aid and community services consistent with the culture and values of the Order of St John. The Board draws on and applies relevant corporate governance principles and practices to assist it in ensuring the performance of St John SA. Day to day management of the organisation’s affairs and implementation of corporate strategy and policy initiatives are delegated by the Board to the Chief Executive Officer and the senior management team. Bank SA Honorary Solicitor Richard McNeil Cowell Clarke st john ambulance australia sa inc. • annual report 2010/2011 11 Relevance through achievement St John SA has been at the forefront of strengthening disaster resilience in South Australia. Our work is vital to enabling communities to cope with and recover from disaster, and is a critical component of South Australia’s State Emergency Management Plan, disaster resilience and response capability. chairman’s foreword St John SA volunteers are trained and equipped ready to provide support for patient care services at incident sites and recovery centres as well as providing an overflow surge capacity to SA Ambulance. The importance of these skills and resources has been underlined in recent times following the devastating natural disasters experienced in neighbouring states. Our ability to respond to these events with the deployment of experienced volunteer teams representing St John SA demonstrated our capabilities. At our core is the desire to make first aid a part of everyone’s lives and this year has seen a major focus on extending these skills within the community. St John SA continued the tradition of first aid education for all, working with industry and individuals alike across the state to create a greater depth and breadth of knowledge. The result is more hands in the community able to help themselves and others in times of need. Our taskforce of volunteer First Aid Responders have undertaken a comprehensive reaccreditation process to ensure they are trained to the highest national standards. Their expertise and dedication to duty constitutes a huge community asset. Their value at public events cannot be underestimated as they continue to watch over our community into the year ahead. The highly regarded Community Care program gained impetus as social isolation became increasingly prevalent. During the year the work of both volunteers and staff was rewarded with the highest score achievable awarded by Home and Community Care (HACC) in its audit. The HACC Program is jointly funded by the Commonwealth and State Governments. But we did not rest on our laurels, the program diversified with the introduction of the Circle of Friends program, enabling more clients to engage in community life. The future Throughout this past financial year significant strategic advances and additional staff expertise have been harnessed in our pursuit of sustainability, growth and advancement. There will be need for further organisational change as we position ourselves to face the challenges ahead – providing services to an ever increasing client base, pursuing further independent funding sources and grant opportunities, effective structuring of resources. The Board and Management Team are actively working together to build a strong foundation for a future which demands much of our people and resources. I am confident in our people and our organisation as a whole to respond and adapt to meet these challenges in the same spirit our volunteers respond to the challenges faced out in the field. We are future focussed and look forward to an even brighter year ahead. Thank yous My role as Chairman is enormously assisted by some wonderful staff and Board members. I would like to thank them for their hard work and loyalty throughout the year. Particular thanks to Sharyn Mitten, Chief Executive Officer, whose passion for a vibrant, flourishing organisation shines through. Likewise, I pay special mention to our army of volunteers across the state. Their passion and commitment never ceases to impress. Thanks also to the network of support staff for their incredible output in supporting volunteer services throughout the year. strength in the community First and foremost St John SA volunteers are the driving force and strength behind our organisation. Their desire to help those in sickness, distress, suffering or danger has resulted in great strides towards an increasingly robust and resilient South Australia. I take this opportunity to record our sincere thanks to all our partners, supporters and donors for their generosity and valued assistance; without their help St John SA would not be the organisation it is today. I would like to thank also the various Commonwealth, State and local government authorities who continue to partner and support St John SA. first It is my pleasure to present the 2010/11 Annual Report for St John Ambulance SA Inc which illustrates the incredible demands and achievements of our iconic organisation, and of our people. St John SA has a rich history of service to the community, and I am proud to have seen a progression of these services over the past year. Our partners & supporters community volunteers first aid services care aid kits cadets firstoperations aid branch training chairman’s foreword It has been a privilege to work alongside all. Glen Brewer OStJ Chairman Board of Directors The enduring success of our services is indicative of not only the strength of the organisation, but also the power that can be harnessed through a collective volunteer movement. 12 st john ambulance australia sa inc. • annual report 2010/2011 st john ambulance australia sa inc. • annual report 2010/2011 13 statistics cadets juniors operations& branch first aid services care historical society first aid training volunteer hours the order of st john volunteers community 14 CEO’s report 2010/112009/10 The 2010/11 year was a successful year for St John SA. St John SA is now back in surplus, has restructured and is heading full steam ahead with both commercial Public & community first aid training hours 399,465 405,237 and charitable pursuits. *Events and emergencies attended 4,627 Training and first aid product revenue activities show growth of 9% on the *Patients treated 9,632 9,512 previous year. We hired staff to focus on winning new business and strengthening Volunteers relationships with existing clients. The changes to the SA code of practice for first Cadets and juniors 751 749 aid in the workplace contributed also. Operations Branch adults 907 894 Community Care adults 410 430 Expenditure was tightly controlled by management with a 6% decrease on the *Operations Branch trainers 120 70 previous year. Focus was given on allocation of resources and utilisation. Volunteer hours *Duty hours 95,587 89,559 Strong commercial performance together with increases in bequests and donations *Training hours 72,950 69,384 has contributed to an operating result (excluding depreciation) of $656,867. Community Care 37,348 35,632 Please note net profit is $1,459,338. ** Total value of volunteering hours $5,651,543 $5,341,084 Operations Branch continues to maintain community service outputs and Operations Branch first response qualifications Community Care has expanded its services to include the ‘Circle of Friends’ *St John Preliminary First Aiders 427 663 program. Our youth membership remains strong, achieved through progressive *St John First Aiders 190 143 *St John First Responders 708 584 and engaging programs focussing on advocacy and youth development. *St John Advanced Responders 32 12 *Health Care Professionals 104 109 The SA Board has approved the Business Plan and Budget for 2011/12. Many of the initiatives included in the Business Plan are focussed on the capability of St John Operations Branch Regions/Divisions SA to sustainably extend our performance through improved people management, *Cadet Divisions 34 35 systems and process, customer focus and communication. Community Care will be *Adult Divisions 50 47 *Total Divisions 84 82 expanding with existing and new services and Operations Branch will continue to Regions 8 8 focus on patient care, training and volunteer excellence. Improving critical aspects of the property portfolio in relation to economic and physical suitability continues Community Care clients by region to be given high priority for St John SA and is strongly linked to the service delivery Burnside 99114 model development. For the year ahead we will be looking at alternative income Marion 7263 streams in order to mitigate our considerable reliance on training income. Enfield 9384 Norwood 4841 Northern 8291 The achievements recorded in this report have not happened overnight; rather the Western 104110 result of investment in planning, setting targets, performance management and Onkaparinga 8171 generally rolling up our sleeves to do some hard work. The Order of St John I join with the Chairman in sincerely thanking all who have directly and indirectly Deputy Prior, His Excellency the Governor 1 1 Bailiff Grand Cross 1 1 contributed to St John SA making a difference in the community. I particularly Dames and Knights 22 22 record my appreciation to the executive management team for their valued input Commanders 3733 and co-operation, and the Board for their overarching guidance. Chaplains 22 Officers 105105 We are well positioned for the future, but we must not rest on our laurels, there is Members 396376 still much work to do. We will not deviate from our mission and our commitment to Historical Society members 4245 meet the expectations of both the community and volunteers. Youth Council members 10 8 Staff FTE’s including paid trainers 68 79 * 2011 - 1st Jan - 31 December 2010 * 2010 - 1st Jan - 31 December 2009 ** Calculation based on year 2010 average wage rate by hour of $27.45 as published in ‘Economic Value of Volunteering in South Australia’ report by Duncan Iromonger st john ambulance australia sa inc. • annual report 2010/2011 CEO’s report Sharyn Mitten Chief Executive Officer st john ambulance australia sa inc. • annual report 2010/2011 15 St John is the trusted brand when it comes to first aid kits and equipment, setting the standard in quality. Alongside training, first aid provisions are vital in treating injury and saving lives. So that St John SA can be most effective in meeting community and industry needs, a key feature of the training service is the tailoring of programs to suit individual requirements of client organisations. Expert St John SA training staff and technical back-up personnel ensure that relevant skills and protocols are taught, incorporating up-to-the-minute thinking in pre-hospital care. During the year significant relationships have been developed with the mining and resources industry to meet its particular needs. Public & community first aid training hours 2010/11 399,465 2009/10 405,237 Training delivery - Country/Metro 1/7/2010 to 30/6/2011 Country 24% Metro 76% St John SA retail performed soundly throughout the past financial year with overall sales increasing by 20%. This has been in part due to a change to the SA Code of Practice for first aid, which now reflects the differing needs of workplaces. Looking to the future we intend to strengthen our relationships within the resource and mining market by further promoting and diversifying our safety equipment product range, this includes but is not limited to wheel-chairs, emergency rescue stretchers and air-craft stretchers. As an adjunct to training delivery, priority has been placed on the provision to industrial and business clients of first aid equipment and supplies to ensure staff who have received training from St John SA are able to apply immediate first aid in the workplace. Increased effort has also gone into the provision of technical advice in first aid and workplace safety. A large training task successfully completed during the reporting period was the reaccreditation of all uniformed St John SA volunteers to national standards of first aid provision. This enhances our ability to deliver the high level of pre-hospital care at the range of public events and major emergencies to which the organisation is committed. These highly trained volunteers dispersed throughout South Australia further enhance, as individuals, the resilience of their communities in times of need. Percentage of sales by product 7% 3% 13% Training Services also support the uniformed volunteer workforce by presenting and assessing nationally accredited leadership and management qualifications to prepare volunteers for leadership roles in St John SA and the wider community. In all training efforts, St John SA is mindful of the full range of services it provides to communities across the state. It strives to integrate these services as a total package rather than piecemeal. These integration efforts, begun during this reporting period, will be further developed in the coming year to significantly raise our profile, especially in regional communities, as a strong contributor to improved community resilience. historical society first aid training As the pre-eminent provider of public first aid training, our comprehensive range of certificate and non-certificate courses continue to be delivered at locations across the state. Venues range from St John SA training facilities to industry and commercial work sites. The result is significant numbers of individuals able to help themselves and others in times of emergency, as well as ensuring safer working environments. St John SA played an integral part in a working party charged with reviewing the SA Occupational Health, Safety & Welfare Act to reflect the differing needs of workplaces. As part of our commitment to improving workplace safety the changes were communicated via community and industry presentations, general information distribution and advertising to raise awareness and understanding with existing clients and the wider community. first aid services operations branch order of st john St John SA, through its Training Services arm, is ideally placed to assist communities to do this through a diverse range of services, and in particular the commitment to training in first aid and allied topics. As a respected authoritative figure St John SA works closely with regulatory departments and industry representatives and is uniquely placed to respond to advancing first aid product requirements. This past year has seen some creative and innovative new products go to market. 49% 28% First Aid kits Components Defibrillators & accessories Other Books, posters & stickers Garry Coombes AM KStJ Chair, Training 16 st john ambulance australia sa inc. • annual report 2010/2011 circle of friends In the aftermath of a range of natural disasters in recent years, developing and enhancing community resilience has been an increasingly obvious theme of Federal and State Government policies. It matters little whether the disaster is bushfire, flooding or earthquake, it is widely recognised that a community recovers more quickly and completely if it is well structured and prepared to help itself in times of crisis or disaster. operations first aid kits and equipment volunteers community first aid kits carecadets sayc strength in the community youth development first aid training st john ambulance australia sa inc. • annual report 2010/2011 17 Our committee continues to meet regularly and is a vigorous and passionate group of clients, volunteers and community representatives who bring knowledge and experience to our table. Our dominant purpose is to continue to maintain the high standard of service that we currently provide and to plan manageable growth in accordance with the St John SA business plan. Part of the initiatives by the committee implemented into Community Care in the past year has seen a collaborative project undertaken between Community Care and the Youth Council. community care work Committee members have been consulted in the creation of a carer policy and procedure and continue to review relevant documents throughout the reporting cycle. The committee has submitted or commenced creation of several proposals to the Board as part of their continuous improvement and expansion plans. We are very grateful for the continued passion and support shown to community care by our Board of Directors and management. Our program is very capably managed by Eugena Knight-Hoggins whose untiring energy and commitment knows no bounds. We are indebted to our wonderful and generous volunteers who give so willingly of their self and their time to make such an impact on the lives of members of our community. We are humbled by their generosity of spirit and know that the people they visit appreciate all that they do. I am very proud to present this report on behalf of all the wonderful people who make up community care. Bronte Weeks MStJ Chair, Community Care community It is my pleasure to report on another year of service to our community and our clients. Our program co-ordinators provide outstanding skills in matching clients and volunteers which enables long-term, rich and rewarding relationships benefiting both client and volunteer. We have 410 volunteers supporting 585 clients carecircle of friends historical society volunteers first aid services first aid kits operations branch sayc order of st john strength in the community community care work I am very proud to announce that our northern program was rewarded with the Australia Day Community Service Group of the Year award this year. This award reflects the wonderful service we are providing to the community. Highlights • During this year we celebrate 20 years of outstanding community service by our volunteers • Community Care continues to provide reliable and friendly support to older members of the community who are isolated and younger people living with a disability and their carers. Our service is more relevant than ever with social isolation being such a large problem in our society • During the past year our volunteers provided 36,019 hours of support to our clients • Our community care program is held in high esteem within the community and we are at the forefront as a service provider as reflected in our Home and Community Care (HACC) audit outcome of 20/20 18 As part of our continuous improvement strategy we meet with focus groups of clients and conduct surveys, inviting them to provide us with feedback to assist in present and future service plans. The outcomes are reported to the committee. Our program is jointly funded by Home and Community Care (HACC) and St John SA, allowing us to continue to provide our services. Recently we introduced a new program ‘Circle of Friends’ which commenced in March 2011. This program provides flexible social support service which enables HACC eligible older members of the community and younger people living with disabilities to further create ways to continue to experience a sense of meaning, purpose and enjoyment in life. Circle of Friends is an innovative program which is tailored to reveal a client’s hidden strengths and abilities, helping them to share their knowledge and skills in a friendly environment. Community Care is proud to continue its association with Operations and Cadets, with Cadets providing assistance during the Christmas party season. The program continues to publish its quarterly client newsletter ‘The Companion’ and also submits articles of interest and relevant information in the St John SA member newsletter ‘Open Airways’. Our dedicated community care team provide the best possible service to clients and volunteers, continually improving practices and maintaining program requirements under our funding agreements. st john ambulance australia sa inc. • annual report 2010/2011 2010/112009/10 Volunteers 410 430 Volunteer hours 37,348 35,632 Community Care clients by region Burnside 99114 Marion 7263 Enfield 9384 Norwood 4841 Northern 8291 Western 104110 Onkaparinga 8171 Total Community Care clients 579 574 *Total value of $1,025,203 $978,098 volunteering hours Grants $489,418 Expenses $627,925 St John contribution $138,507 * Calculation based on year 2010 average wage rate by hour of $27.45 as published in ‘Economic Value of Volunteering in South Australia’ report by Duncan Iromonger st john ambulance australia sa inc. • annual report 2010/2011 19 19 services “Our members were confronted with a scale of citizen displacement and health implications of a magnitude that most had not encountered in person before. Typically, members treated infected and non-infected skin injuries, dehydration, skin burn, eye foreign bodies, insect bites, emotional distress, joint sprains and some medical emergencies requiring hospital transfer” (St John on-scene volunteer). St John SA wishes to record appreciation to all who contributed to this effort, including the volunteers in the State Office who provide the all-important planning and logistics support. Thank you also to our members’ families and employers for providing support and time away from work in support of St John’s humanitarian response. Operations in South Australia In parallel with disaster relief efforts the focus in SA was on the major public event commitments like Tour Down Under, International Cricket, Big Day Out, Schutzenfest, Carnevale, The Fringe, Womadelaide and Clipsal Adelaide 500, to name but a few. Once again, the extraordinary effort and dedication by Operations Branch members from across the state enabled all of our major commitments to be fulfilled in the customary professional and efficient manner. In regional areas, members again excelled in their fulfillment of the many public events taking place in country locations. Our highly acclaimed Cadet program continued to flourish with a strong level of youth membership. The coordinated, progressive series of activities and experiences continued to engage members; however for the year ahead importance must be placed on increasing the numbers of adult leaders, particularly in country towns. The annual Cadet Camp continues to be the highlight of the calendar year with record numbers attending. Significantly in October 2010 we celebrated 60 years of the Cadet Camp at Angaston. All who attended would agree that the day was one to reminisce and enjoy the company of past and present ‘campers’. Planned organisation-wide improvements have seen a number of new senior staff members welcomed. 20 st john ambulance australia sa inc. • annual report 2010/2011 Effective operational equipment plays a critical part in the provision of St John SA patient care services, and importance is placed on ensuring all resources are fit for purpose. A priority this year was the identification of a successor to the current Ford Transit vehicles which are no longer manufactured with automatic transmissions. Following research a trial vehicle has been purchased and fully fitted out including a new stretcher and striking safety livery. The Fiat 180 is operationally ready and will be moved around the state to gain member feedback. New vehicles however come at significant cost, and those of a size and fit out suitable for our needs will cost approximately $85,000 each. An extensive statewide audit of our Ferno-Washington stretchers has been conducted and all essential maintenance has been undertaken. In addition 16 new model stretchers have been purchased for our non-emergency transport fleet. Importance is placed on the ‘tools’ that enable Operations Branch to work more efficiently and effectively. I am delighted with the recent acquisition of a web based Divisional Management System (DMS) software program which will significantly improve our management and reporting of Operations activities. The software was developed by St John in Queensland and is now fully implemented into every one of their Divisions. The program will be piloted in Port Adelaide and Adelaide Motor Cycle Divisions prior to the gradual rollout across metro and regional Divisions. The DMS is essential for Operations Branch to effectively do its future ‘business’ with modern technology which will reduce the administrative time of our members. The implementation will no doubt come with some initial teething problems and I ask all members to be patient and positive towards what will be a significant milestone for Operations Branch. The future The year ahead sees much opportunity to review and improve, as well as some challenges to overcome which I have no doubt will result in a stronger Operations Branch, such as: • Adapting to the effects of the Board’s property portfolio review (evaluating property condition, structure and general maintenance, energy efficiency, location, level of occupancy, and long term member and community needs) • Working with staff at State Office to avoid duplication and free volunteers from administration tasks • Financing future initiatives as one-St John • Improving volunteer recruitment • Reviewing centre locations, vehicle fleet numbers and placement first aid kits aid training strength first in the community patient care Involvement with St John SA volunteering can be a wonderful testing ground for future career paths. The experience and expertise of members is greatly valued both internally and externally. A reorganisation of State Office staff presented opportunity for a number of Operations volunteers to gain full time employment positions within St John SA. community operations branch Tragically there was loss of life and entire communities were destroyed with the loss of houses, accommodation and commercial businesses. The St John National Emergency Response Guidelines were initiated to enable South Australia to provide seamless crossborder assistance to our St John colleagues during this devastating period. Thirteen members from St John SA were deployed as part of a national response to aid the recovery process. The contingency comprised members from a number of Divisions from across SA and included paramedics, nurses, a medical officer, a social worker and advanced first responders. A priority for 2012 will be continuing to develop leadership skills for Operations Branch volunteers. Good leaders are pivotal to the success of our Divisions. I look forward to seeing future initiatives involving the selection and development of leaders for adult and cadet roles. care cadets Over the Christmas and New Year period Australia again experienced another alltoo-familiar disaster event - this time in Queensland. While the rest of the nation was experiencing the longest and worst drought on record, Queensland encountered extreme flash flooding, extending in a 100 kilometre radius and including parts of Brisbane. first aid services operations branch I have great pleasure in presenting the Operations Branch report and highlighting some of the activities during the 2010/11 financial year. The positive impact of the new General Manager People & Culture is being felt across the organisation and has facilitated the move of a number of Operations Branch programs to the people and culture portfolio and become whole-of-St John support programs. This includes the Peer Support Group, Contact Officer Group (harassment and bullying) and the Welfare Group. This allows Operations volunteers to focus on direct delivery services. The support and cooperation from all staff has been much appreciated by our volunteers. volunteers operations branch patient care services I am confident that we can meet these challenges and extend our services for the benefit of the SA community. st john ambulance australia sa inc. • annual report 2010/2011 21 State Paramedic, Rob Elliott ‘It was a privilege to serve the broader community of St John, and work with such an interesting and talented team from SA as well as interstate colleagues. It was an outstanding professional development opportunity for me. To be able to add such a complex multi-site, multi-jurisdictional, primary health care, recovery focused, campaign event to my incident management experience was extraordinary... I have gained a greater understanding of St John as a national body, variations in corporate approaches and some of the challenges for our professional officers as we break down state barriers. I was also able to forge contacts with senior St John staff that are also QAS staff which has been of benefit to me in a professional context’. In conclusion, I extend a sincere thank you to every adult and cadet member for all your dedicated work and in contributing to the ongoing success of Operations Branch. Thanks also go to our President, Commissioner Mal Hyde for his invaluable guidance and support, State Group members led by the State Superintendent, Chief Executive Officer Sharyn Mitten, members of the State Board, and our supportive State Office staff. A special thank you to our Deputy Prior, the Governor of South Australia His Excellency Kevin Scarce for his active involvement in our formal activities and for his encouragement of our youth members. I look forward to the coming year and the challenges it brings, and will continue to champion the work of the Operations Branch, the needs of our members and the voluntary work that we provide to the South Australian community. Ray Greig OAM KStJ Commissioner Members of the St John SA response team deployed to Queensland Left to right; George Dudzinski, Meredith Jenner, Kathy Doult, Darryl Zeuner, Gabby Fisher, James Bonello, Tom Cundy, Melanie Gilgen, Rob Elliott, John Anderson, Shane Bolton, Noel Hender, Peter Spencer 2010/112009/10 *Patients treated 9,632 9,512 *Events and emergencies attended 4,627 Volunteers Cadets and juniors 751 749 Operations Branch adults 907 894 *Operations Branch trainers 120 70 Volunteer hours *Duty hours 95,587 89,559 *Training hours 72,950 69,384 **Total value of volunteering hours $4,626,341 $4,362,985 Operations Branch first response qualifications *St John Preliminary First Aiders 427 663 *St John First Aiders 190 143 *St John First Responders 708 584 *St John Advanced Responders 32 12 *Health Care Professionals 104 109 Operations Branch Regions/Divisions *Cadet Divisions 34 35 *Adult Divisions 50 47 *Total Divisions 84 82 Regions 8 8 22 22 community volunteers care kitsaid training cadetsfirst aid first Dr Tom Cundy ‘…overall, this experience, like many others, has reinforced the valuable and unique service that St John Ambulance contributes to the community. In Queensland, this was demonstrated on a relatively grand scale; however, the flood deployment was a single duty and St John has a calendar packed with many more upcoming duties that rely on the commitment and goodwill of its members. The service provided by St John is shared amongst members who should all feel equally proud of their involvement in the organization on all levels – community, state and national’. I sincerely thank the outgoing State Superintendent Russell Dippy, State Professional Officer Colin Ireland and State Medical Officer Christopher Zeitz for their valuable contributions and look forward to these officers continuing their commitment to the work of Operations Branch. strength in the community Two of our senior officers were called upon to provide the Queensland Incident Command with high level clinical advice and incident management assistance during their deployment to the Queensland floods – an indictment of our member’s skill and the value of national training programs. Overall, our response can be summed up by the following quotes: The commencement of a new triennium will see the appointment of new senior State Staff members and a re-structure of the State Groups. This is a necessary process to ensure opportunity for aspiring leaders and to provide new initiatives to advance Operations Branch. first aid services operations branch circle of friends Deployment to Queensland floods historical society first aid services operations branch order of st john operations volunteers community first aid kits carecadets sayc strength in the community youth development Thank yous * 2011 - 1st Jan - 31 December 2010 * 2010 - 1st Jan - 31 December 2009 ** Calculation based on year 2010 average wage rate by hour of $27.45as published in ‘Economic Value of Volunteering in South Australia’ report by Duncan Iromonger 23 23 Through providing fun, safe and supportive opportunities for young people to grow and develop while engaging meaningfully in the provision of patient care services to the community, St John in South Australia continues to develop a broad spectrum of life enhancing skills for our youth members. With over 50% of operations branch members in South Australia fitting within the youth age bracket this remains a high priority for St John SA. 2010/11 has been a year of transition for the South Australian Youth Council to a new leadership team. We have continued to strive and make profound achievements for the youth movement; our aim remains to be the voice of youth. circle of friends historical society first aid services operations branch order of st john operations volunteers community first aid kits carecadets sayc strength in the community youth development The National Youth Plan (2010-2013) provided 5 key areas of focus; Flexibility, Retention and Recruitment, Cross-Service engagement, Leadership, and Recognition of the contributions of young people. Additionally, there has been a focus within South Australia on policy, procedure and process to ensure that we are continuing to provide a consistent and appropriate framework for the delivery of the youth development program. Our young members continue to excel Our focus has been on highlighting key areas in the youth sector where organisational support could be improved and where St John SA can better acknowledge and recognize our younger members. We have also made a conscious effort to broaden and secure our relationship with the Community Care program and state office to investigate other opportunities available within the organisation and to ensure that St John SA youth are present at every available decision making forum. Snapshot of our 2010/11 We have seen significant growth in numbers of members attached to cadet divisions – with a 45% increase in the number of cadets engaging with the St John SA program since 2007. This is evidence of a program that is engaging and relevant to our community needs. However, further growth is now limited by the availability of suitably skilled leaders working within the Cadet and Junior program. Our young members are setting and achieving personal goals. There has been an increase in the number of young people who are achieving the Grand Prior Award, requiring completion of six compulsory badges plus six badges of choice - a challenging but rewarding achievement. In 2010, 80 members completed their Non Commissioned Officer (NCO) program, setting the foundation for further development of their leadership skills. This has been achieved through increasing the frequency and availability of this training program. This year, we saw a record 86 members from across South Australia participate in the annual competition day, with competitions held in First Aid, Drill and Food Tray categories, along with good representation in both the Cadet and Cadet Leader of the year categories. Competitions are designed to challenge our young members – putting the skills that they work so hard to develop to use in a safe environment. This increase in participation is reflective of the efforts that Cadets are putting into their training, with the support of their divisional leaders. The additional training puts our young members in the best possible position to be able to assist should an emergency strike. The SAYC have developed and facilitated the introduction of the Community CPS Australia Young Leaders Award. This has included discussions that have developed to corporate sponsorship. Far greater cross branch activity and collaboration – SAYC and Community Care representatives are present on each other’s committee and are working closely to identify areas for flexible volunteering with youth in the community. The SAYC focused attention on working to streamline and realign the process of transition amongst members turning 18 through its ‘Are you ready to step up?’ campaign. The SAYC continue to make a contribution on the Australian Youth Council (AYC). We are consistently working with the national team to implement national youth policy and projects, including the 2011 Flashmob in Sydney. Working with state office to identify areas for greater youth representation in the paid workforce and providing more opportunities for flexible work experience. We continue to report to the Board, including submissions for the board papers and an active representation through Chief Executive Officer Sharyn Mitten. The future Further focus on increasing participation in residential activities is continuing, with acknowledgement that cadet members and young leaders develop resilience, planning and communication skills, and demonstrate leadership through interacting in this environment. The future There is a lot of excitement regarding the opportunities to further the engagement of young people within St John in South Australia in the year ahead, and we look forward to maintaining a relevant and engaging youth development program and ensuring opportunities to further develop personal skills through volunteering activities. It is important for all of us to remember that our young members are more than just the future of St John – they are half of the present. As an organisation we strive to provide opportunities for our youth to experience professional development and advocacy. We must continue the trend of two-way dialogue to ensure youth remain engaged, with real opportunities to develop and to positively shape their growth. first aid services operations branch youth council firstvolunteers aid kits community cadets SAYC first aid training care strength in the community young members Lachlan Cibich Chair, Youth Council Darren Daff MStJ State Officer Cadets 24 st john ambulance australia sa inc. • annual report 2010/2011 st john ambulance australia sa inc. • annual report 2010/2011 25 Volunteer Services Members Support Ruth Surian Our workplace Community Care Support Officer Lynn Richards Most staff work under one of two workplace agreements which cover employment conditions, remuneration, leave entitlements and associated benefits. Currently, these agreements are being reviewed and updated with a greater focus on performance, development, and most importantly, strategies supporting greater work/life balance. Communication has been a key focus over the last year, supporting a more transparent leadership structure. In this regard, the St John SA Leadership Team has been established. Made up of supervisors, managers and others in key organisational roles, this team meets on a fortnightly basis, and focuses on addressing the challenges of the workplace together. Currently, this team is involved in identifying leadership competencies and is working on requirements of all staff in regards to performance reviews and development, both of which will be critical to the continued success of our staff. IT Assistants Shaun Coulls Luke Davis Our future Accounts Clerk/ Payroll Jane Fleming Accounts Payable Officer John Hyatt Accounts Receivable Officer Paulette Hawkes Workplace safety has been paramount this year, and we have been fortunate to experience a few successes in this area. St John SA has satisfied all requirements of a recent OH&S audit, and with a newly appointed Occupational Health & Safety Officer, awareness of safety issues and strategies has continued to be commonplace. Accounts Clerk Nicole Ramos Financial Accountant Jenny Moun IT Services Manager Adrian Coulls Management Accountant Stephen Joyce INFORMATION TECHNOLOGY FINANCE GM Shared Services Jerie Schmidt Our safety As at 30 September 2011 26 st john ambulance australia sa inc. • annual report 2010/2011 With continued growth planned for St John SA, new markets and business opportunities, paid staff will continue to play a vital role in supporting the important work of St John SA. We will continue to do all that we can to ensure that they are successful in their daily work, that they are appropriately developed, that they are safe in the work that they do, that they are well led, and that their efforts are acknowledged and rewarded. st john ambulance australia sa inc. • annual report 2010/2011 circle of friends first aid services operations branch order of st john operations volunteers community first aid kits carecadets sayc strength in the community youth development Personal Assistant Peta Treloar State Business Development / Trainers John Hughes Fran Jarrard Our business historical society Training Team Leader Gaylene Binney ADMINISTRATION In order to best meet the resource needs of all parts of the business, St John SA has recently embarked on a significant workforce planning project. Reviewing all parts of the business, including future staffing needs, skills and competency identification, role clarification, performance management systems, and an exhaustive policy and procedure review, will ensure that all paid staff are actively engaged, supported and developed in the exciting role that St John will continue to play in the community. Administration Support Officer Locky Cibich Recruiting Officer Min Tan Most paid staff are located in State Office at Unley, but there is a band of committed trainers who deliver training courses across the state from Roxby in the north to Mt Gambier in the south. The organisational restructure of the non-volunteer component of St John SA has continued throughout the year. All areas of State Office have been impacted by the restructure which has now resulted in a more efficient and relevant structure to drive and promote St John SA operations. As a consequence, some staff members have changed roles, new staff have commenced, and we have farewelled others. Assets & Logistics Manager Scott Loechel Receptionist Christine Child Volunteer Services Support Officer Lynn Richards Program Coordinators Toula Pirone Barbara Dulska Pauline Lewis Nick Thompson Frances Ashman Judy Bowden Deb Tiggemann Vanessa Leane Kerry Davies (mat) ASSETS Business Development Manager Regional Sue Rose State Restockists Lee Bristow Finizia Ellis A Marenkovic Pauline Gower Kathy Doult John Hughes Fran Jarrard Customer Service Officers Frank Fajardo Nova Jorrell Alisha Durber Ruthie Southam Kira Nolan Training Coordination Manager Hilary Barber Quality Education Manager Susan Rosenzweig Distribution Sally Marshall Judy D Aloia Team Leader Customer Service Jakki Foster Training Resources Manager Heather Jones State Education Manager Phil Golding HR Advisor Miriam Hobson Manager Volunteer Support Services Heather McAllister Program Manager Community Care Eugena Hoggins Property Officer Janine Guerrier Business Manager Corporate Walter Bojczuk SALES ADMINISTRATION & SUPPORT VOLUNTEER SUPPORT SERVICES COMMUNITY CARE BUSINESS MANAGEMENT St John SA’s small team of dedicated and hard-working paid staff work tirelessly to support our charitable and volunteer efforts. Often unseen and in the background, their efforts are important to the success of the publicly visible efforts of St John SA. This year’s Business Plan is challenging, with some ambitious targets which are necessary given the changing environment and increased expectations that St John SA is now working towards. The plan has been the driver for the development of Unit Action Plans which clarify expectations and standards required for our success. In order to meet these targets, all staff have been working towards common “cascading” goals, designed to support the operations of St John SA. Development of staff has also been a focus, ensuring that the skills and competencies required to deliver the Business Plan are readily available. A s a result, around 15 staff have been supported to undertake Certificate and Diploma courses this year. PROPERTY Personal Assistant Paola Mavrogiannis GM People & Culture Sabah Izzet CEO Sharyn Mitten State Sales Manager Alida Parente TRAINING Communications Coordinator Karen Harding Trainers Wayne Backman Alan Bennett Gaylene Binney S Brzezinski Allen Burns Michael Cox K Cunynghame Kate Denley Kathy Doult Alan Edge Paul Farnden Patrick Fitzpatrick Bruce Gould Carol Greig Elizabeth Groom Christine Hall Maree Holmes John Hughes Fran Jarrad Helen Kubenk Fred Leaper Keiren Mahoney Bob Menadue Joan Metcalfe Eric Miles Janet Moroney Chris Noble Neta Noble Karen Rae Vera Siebert Ruth Surian Bon Taddeo Janette Tilsner Lorraine Walford Rob Whaite Chris Whales our state office GM Commercial, Education & Products Greg Clothier Events & Marketing Assistant Carolyn Begbie Marketing Publications Coordinator David Hayes Marketing Manager Marian MacLucas MARKETING state staff structure 27 the order of st john Deputy Prior His Excellency K Scarce AC CSC RANR KStJ Dr R Britten-Jones AO Mrs G J Curtis OAM Mr K W Dansie Bailiff Grand Mr D V Degiglio Cross ASM Professor Mrs R Denham V R Marshall AC Mrs E M Doman OAM Dames and Lady Dunstan Knights Dr J S Flett AM Dr B E Ancell AM Mrs C Gerner Dr P A Arbon Mr P R Gill Mr B J Bartlett Mrs M E Gove PSM Mrs S R Hall Dr F H Mr P R Hawkins Bridgewater OAM Dr F F Heddle Mr G L Coombes OAM PO AM Mr N R Hender Mrs M K Corkhill BEM Dr J L Crompton Mr V Humeniuk RFD Mr D A Hunt AO Mrs L A Dansie QPM Dr G A Davies AM Mr A D Lockyer RFD ED JP OAM Lt Gen Sir Mr P W Lorimer D Dunstan OAM AC,KBE, CB Dr S T Mcgovern Dr R M Edwards Mr V Pavlik Dr B J Miss K M Peach Fotheringham AM Mr J A Rawes Mr R J Greig OAM OAM Mr D C Heard Mr B J Rayson Mrs M JacksonMr L W Rogers Nelson AC CVO Mr H T Rogerson MBE Mr R G Schilling Mr V W Kollosche Mr S P Sperou Sir E Neal AC, CVO Mr D D Thomas Lady Neal AM OAM Mrs M A Nunn Mr G A Woods Sir K Seaman Mr C G Wright KCVO OBE Dr J F Young Mrs E Scarce Mr A J Watt LVO Chaplains QPM The Right Rev I George AO LLB Commanders The Right Rev Mrs A L Andersen K Rayner AO Mr B G Battersby Mr R S Beahl Officers Mr P A Bird Dr I Aarons Mr D J Bridges Dr B G Alcorn 28 the order of st john Dr C O Auricht Mrs M K Baker Mr B Ballard Mr C J Beames Mrs M Beard Mr A C Bennett Mr G W Bone Mr D E Bray Mr G B Brewer Mr A G Britton Mr F A Butler Mr P Butler Mr C J Campbell Mrs V E Cates Mr I Coburn Mrs P Cohen Mr N S Copley Mr J L Cronk Mrs L M Danzo Mrs T Davies Mrs N J Day Miss B L Delaine Mr R M Dippy Mr D A Dry Mr J J Dudzinski Mr A J Edge Miss L N Fahey Miss J F Feast Mr A M Ferguson Dr A A Gazard Mrs W M Gibson Dr J E Gilligan Mr J Goodburn Mr L R Gregurke Mrs D E Greig OAM Mr G H Hambling Mrs M A Hampel Mrs C A Hawkins Mrs S E Hayes Mr B M Haynes Mr T J Haysman Mrs D Hodgson Mr C J Hunter Mr M A Hyde AO APM Mr A J Inglis Mr W G Jackson Mr R Jeisman Mrs P A Kakoschke Mr C D Lemmer ASM st john ambulance australia sa inc. • annual report 2010/2011 Mr E B Lock Mr R M Luscombe Mrs M K Lynn Miss R A Mac Krell Mrs C Maidment Mr P Malycha Mrs N Mann Mrs J S Marshall Mr W J Martin Mrs E Matters Mrs J McLachlan Mrs J O McLean Mr R F Menadue Dr C G Mills Mr R W Mitchell Mr C Moore Mr J E Ness Mrs P B Niemann Mr M V Norman Mr R B Nunn Mrs P A Osborne Mr B P Paterson Mr R E Pedler Mrs C F Pedler Mr I G Pole Mrs L D Pole Mr A N Powell Mrs P M Pudney Mrs J D Rodgers OAM Mr A J Roney Mr K V Rowley Mr C L Ryan OBE Mrs T C Sandercock Mr I A Schunke Mrs B Seaton Mrs E P Simpson Mrs W Spence Mrs K E Stubing Dr W D Symes Mr H J Tornaros Mr R J Toshach Mr R W Tuohy Mrs E W Unger Mr I Walsh Mr A C Warren Mrs F E Watt Mr M H Whimpress Mrs S M White Miss J Whitehorn Dr J A Williamson Mr W J Wills AM Mr R E Wright Dr C J Zeitz Dr K M Zeitz Members Mr R J Adams Mr G L Allen Mrs J A Allen Mrs D B Allen Mrs A M Amos Mr J A Anderson Mr D B Anderson Dr J S Anderson Mr R Apted Mr I M Archibald Mr D H Armstrong Mr R W Arthur Mr K W Bailey Dr H J Bailey Mr J P Bailey Mr L R Baker Mr G L Baker Mr P G Barrett Mr A A Bartholomaeus Mr A Bastian Mrs B D Bastian Miss K M Bastian Mrs E M Batten Mr H J Bear Mrs K L Bear Mr H Becker AM Mrs R J Begg Mr D J Bell Mr R K Bell Mr E L Bentley Mr R H Berlin Mrs J M Best Mr G S Bigwood Mrs E J Birchmore Mr R A Bird Mr J R Bissett Dr R B Black Mrs D M Bleby Mr S Bolton Mrs J V Bootes Mr G Bottcher Mrs P A Boucher Mr D W Boundy Mrs M E Boundy Mr M A Bourn Mr D Bower Mrs L D Brooks Mr R J Brooksby Miss C G Brown Mr D S Bryant Ms L J Burford Mrs J E Burgess Mr J B Burnley Mr A Burns Mr E C Burns Miss T Butler Mr H D Button Mr D Carden Mr P Carden Mrs R Catford Mr J J Chadwick Miss B A Chatfield Mr G H Chibnall Mr M N Christie Mrs B L Clements Mrs L R Clyde Mr J L Cockshell Mrs I T Collier Mr K A Collins Mrs M E Combe Mr P E Conrick Mr R Cook Mr P G Cook Mrs B J Coombs Mr P Corkhill Mr J D Corkhill Mrs M F Corkhill Mr J Corner Mrs R J Corner Mrs R H Cornwall Mr F H Court Mr I G Cox ASM Mr P L Crompton Mr K L Cunningham Mr R W Curtis Mr D L Daff Mr P L Daniell Mr G C Davey Mr B C Davey Mrs P J Davidson Mr D G Davill Mrs V E Davill Mr L N Day Mrs B D Debono Mr M C Denham Miss C L Destro Miss T L Dewick Mr M Diamond Mrs S A Dippy Mr J Ditcham Mr M R Doyle Mr J Dyer Mr J L Dyett Mr G G Edmonds Mr J A Eglinton Mrs H K Elix Mrs L E Elles Dr M P Fernandez Mr E A Ferrarese Mr G J Finckler Mr G S Forster Mr W M Foster Mr P J Foster Mr L B Francis ASM Mr R L Francis Mr P F Franklin Miss R E Freeman Dr P Gartrell Mr M Gates Mr L Gersch Mr G Getzin Mr G A Geyer Mr J N Gifford Mrs N K Gilboy Mr D Gittins Mr G E Gittos Mr G C Gobbett Mr R R Gogler Mr B J Goldsworthy Mr I M Gordon Mrs C A Goulter Mr A J Graham Mrs P A Graham Mr N R Gray Mr D C Gregory Mrs D G Gregory Mr L M Greig Mrs L E Griffin Dr W M Griggs Mrs E J Groom Mr L P Gurney Mrs T J Haeusler Mr B Hage Mr K B Hall Mr M L Hancock Mr R L Hancock Mrs E V Hancock Mrs R Handley Mr G J Harvey Mrs L J Hawke Mrs E J Haythorpe Mrs J B Heard Mr P F Hennekam Mr J A Herbert Dr D K Hewitson Dr P D Heysen Mr P J Hill Mr J Hill Mr B M Hill Mr G N Hillman Mrs M A Hilton Mr K V Hodgson OAM Mr J Holland Mrs B E Holland Mr R B Holt Mr M P Horsman Mr K A Hosking Mr G J Howard Miss J Howe Mr S G Humphrey Mr C F Humphreys Mr J M G Hurling Mr K J Hurrell Mr C J Ireland Mr P Jackson Mr J Jaensch Mrs J D Jaensch Mr N D James Mrs M Jeisman Mr J E Jennings Mr N P Johncock Mr R M Johnson Mr E J Jones Mr L A Kay Mrs B J Keller Dr A R Kellie Mr I R Kellie Mr P R Kershaw Mrs A M Kester Mr K C Kettle Mr M L King Mr L D Kinloch Mr G A Kirby Mr L E Klemm Mrs K Kruys Mr K G Kurtz Mr B R Lablack Mr P F Lacey Mrs K A Lancaster Dr L H Lane Mr P S Langdon Mr R E Larsen Mr G R Laxton Mr R C Leesong Mr M M Lewis Mr L L Lindholm Dr J T Linn Mr T D Liston Mr P J Little Mr L G Lucas Mr C R Luders Mr G J Lumsden Mr N Mackinnon Mr J Mackison Mr J Magor Mrs J Male Mr T B Maloney Mrs M C Manser Mrs K H Marles Mrs B Marrett Dr S H Martin Mrs M D Martin Dr C P Mattner Ms H L McAllister Mrs L D McCallum Mrs G J McCallum Mrs B McCausland Mr A E McDonnell Mr W E McDougall Mr J A McGoogan Mr J W McKeough Dr G R McLean Mr J M McLellan Mrs J E McLellan Mrs M McLennan Mrs I M McManus Mr A F McPhail Mrs L M Menadue Mr A K Menzel Mr H A Menzies Dr N J Mitchell Mr J Moar Mr N C Modistach Mr S D Mooar Mr D A Moore Mrs S K Moore Mrs C Moore Mr J G Morley Mr G H Morrison Dr R I Murdoch Mr P Murphy Mr D J Murray Dr M E Nancarrow Ms C Neate Mr D J Nicolle Mrs N Noble Mr D Norman Mr P A Norman Mr R J Nuske Mr T N Oakley Mrs C L Oaks Mrs J P Oates Mrs E N Obst Mrs B J O’Daniel Miss A C Olsen Mr D F Opperman Mr A L Orrock Mr R K Owens Mr K J Packer Mrs P O Packer Mr K D Parbs Mr R T Parkinson Mr K S Parslow Mr J A Parsons Mrs E Patterson Mrs B L Pearse Mr R K Pearson Mrs J B Pedler Mr D M Phillips Mr T I Pilgrim Mrs P G Playford Mr J T Pohl Mrs B Pohl Mr G R Polglase Ms K A Poulish Mr D N Pratt Mr J H Pringle Mr W Prowse Ms R J Puckridge Mr I Rae Mrs C Rae Mr E A Rathjen Mrs P A Ratsch Mrs A J Raven Mrs S Raymond Mrs E A Rayner Mr G J Rayson Mrs P Richards Mrs L D Richards Mr B Roberts Mrs A Roberts Mr G I Robertson Mr K J Robson Mr P G Rodda Mrs J M Rogers Mr J J Ronan Mr F W Rosenow Mr H D Rowe Mr S A Ruddock Mr P S Ryan Mr J A Ryan Mr V A Sargent BEM JP Mrs B Schache Mrs A T Schapel Mr M J Scott ASM Mrs M Seager Mrs M J Shipard Mr A G Sims Mr I J Sinclair Mr R L Smith Mr R C Smith Mrs J Smith Mrs G A Sperou Mr W H Spratt Mr M J Stanton Mr W J Stevens Mr D A Stevenson Dr I I Suter Mrs M H Swan Mr T J Sweeney Mr W V Tapscott Mrs H M Thom Ms R A Thomas Mr M G Thompson Mr J H Thompson Mr R G Thompson Ms H J Thompson Mrs R J Thompson Ms C J Thompson Mrs E Thomson Mrs Y M Thomson Dr F L Thyer Mr D A Tilley Mrs J Tilley Mrs T M Tilley Mr A W Todd-Egglestone Mrs A M ToddEgglestone Mr A P Tomney Mr A H Tonkin Mr D R Truran Mrs H F Tucker Mrs G E Tulett Mr D L Turner Mrs G M Turner Mrs E P Tyler Mr I R Uppill Mr G D Usher Mr H L Van Giesen Mrs V Van Hees BEM Mr T Van Vugt Mr J L Victory Mrs L J Walford Mrs B J Walker Mrs J A Walker Dr J S Wallace Mr S J Walter Mr D W Ward Mrs G A Ward Mr E C Warr Mrs S M Warren Mrs B Weeks Mrs B A Wegner Dr W Weightman Mr L J Weinert Mr C J Westbury Dr M A Wheaton Mrs P Wheeler Mrs K Whitelaw Mrs R Whittle Mr B T Whyte Mrs E R Wiebrecht Mr L E Wigg Mrs F L Wigney Mr S R Williams Mr K G Willoughby Mrs M A Wilson Mrs M A Wohling Rev J Woodhouse Mrs B L Woods Mr R B Woodward Mr M J Woollard Mr B R Wright Mr F C Wright Mrs J M Wright Miss P T Wright Mrs E Wright st john ambulance australia sa inc. • annual report 2010/2011 29 st john sa service awards Operations Service Certificate – 57 years Clifford George Wright First Laurel Leaf – 52 years Peter Stewart Langdon 4th Gilt Bar 47 years Garry Leslie Coombes 3rd Gilt Bar 42 years Alan Charles Bennett Carey Samuel Evans Eugenio Antonio Ferrarese Daryl William Payne Lynette Dawn Pole Michael John Dundas Scott 2nd Gilt Bar 37 years Jeremy Goodburn Andrew James Inglis Lawrence John Weinert Villis Marshall 1st Gilt Bar Patricia May Bellman Franklin Herbert Bridgewater Margrethe Sue Cugley Sheila Elsie Hayes Desmond James Johnston Michael John Victory Jennifer Joan Zietz Third Bar 27 years Karyn Leanne Bear Allan Raymond Chivell Graham Murray Cugley Margrethe Sue Cugley Kenneth Leo Cunningham Russell Malcolm Dippy Johannes Jozef Halman Sheila Elsie Hayes Darryl Arthur Tilley Kathryn Zeitz Second Bar 22 years Ethel May Batten Cathryn Mary Blackwell Gabrielle Brook Kenneth Leo Cunningham Peter James Foster Margaret Anne Foster Neta Noble Hugh Paterson Marilyn (Kaye) Vaughton historical society First Bar 17 years Janice Abbott Cathryn Mary Blackwell Gabrielle Brook Helen Barbara Bunnett Kenneth Leo Cunningham Helen Suzanne Judd Bronwyn Tracy Reichelt Vera Maud Siebert Cheryl Susan Williams Service Medal 12 years Cathryn Mary Blackwell Edward James Camplin Belinda Joan Carpenter Sok Ping Cheong Gail Sharon Edwards Paul Raymond Farnden Maxine Joy Haren Shaun Alan Huges Lorraine Fay Jenner Renee Johnston Nola Marlene Johnston Dennis James Kittel Scott Brenton Loechel Christopher Raymond Loxton Rachel Victoria Morgan John Trevor Olsen Ian Rae Ian Christies Rae Dianne Kay Scanlan Paul Matthew Slater Eugene Markus Wasilenia Christopher Ylia Cadets Grand Prior’s Award Luke Bambrick Stephen McCallum Cerise Cullen Felicity Parsons Peter Migliore Southern Cross Award Bronze Level Jenna Bambrick Commissioner’s Badge Samuel Larsen Andre Stefanek Zoey Muller Cadet of the Year Kevin Clark Community Care 9 Year Certificate Mandy Bruce Sally Downey Nirmala Puvan Anne Davies Delicia Wall Employee 20 years Hilary A Barber 15 years Judith A Bowden Elizabeth J Groom Betty D Debono Allen D Burns Robert F Menadue 10 years Patrick J Fitzpatrick Alan C Bennett Jacqueline K Foster Frances M Ashman Robert W Whaite John W Hyatt Margaret Bilney 5 years Lorraine J Walford Vera M Siebert Janette C Tilsner Nion Dewick Lynette R Suggate Michael J Cox Francisco Fajardo Philip J Golding Eric B Miles The general thrust of the whole Annual Report for St John in South Australia for the 2010/2011 year is about St John’s impact in the community. You may well wonder if the St John Historical Society and its associated museum could have such impact - well it does! The museum was opened on three occasions during the expanded History Week this year as well as at various other times for groups or individuals. Frequently, visitors to our museum expressed amazement at the extraordinary history of the St John organisation as illustrated in our various displays. Younger visitors tend to think that the litters on display were used to take patients to an ambulance. Years ago, these litters were the ambulance. Indeed the word “ambulance” implies walking, which is just what the St John attendants did as they conveyed patients to hospitals on litters. This is just one example of how the museum is an adjunct to teaching. The year under review has seen major advances in the museum itself which will build on its teaching capacity. The Historical Society applied for a Community Heritage Grant. These sought-after grants are administered from Canberra through the National Library of Australia. We were successful and as a result Yvonne Routledge, a specialist in museum management, was asked to carry out a “Significance Assessment” of the museum. This turned out to be the most detailed evaluation of our collection ever attempted. In turn, it raised the profile of the Museum in the St John community. Since that assessment and the publicity it attracted, the Historical Society has gained a large donation from a generous donor. In addition, a full-page article of a historical nature has appeared in every edition of the monthly Open Airways newsletter. Each article poses a question, with the answer appearing in the next edition. The questions can be quite difficult to answer, but the answers are always in the museum! Further, Yvonne Routledge has been contracted as our part-time museum specialist for the current financial year. Already she has moulded our procedures so that we now have a much more professional approach to the running of the museum. Steps are being taken to register our museum with History SA, a move that will further raise our profile. All of this means that our ability to impact on the community will be considerably enhanced in the coming months. None of this would have happened if it were not for the loyal support given by the members of the St John Ambulance Historical Society in South Australia. Members meet monthly and strongly contribute to quite lively, entertaining evenings. They are guided by our office bearers, viz., Cliff Wright (Deputy Chairman), David Heard (Treasurer) and Lyn Dansie (Secretary). As a Historical Society we are again greatly indebted to Chief Executive Officer Sharyn Mitten and to the Board for their continuing support. All of us were saddened recently be the sudden death of one of our members, the highly respected Harry Tornaros. The large number of St John members who attended his funeral was an illustration of just how much his contribution to St John was valued. The coming year will be a stimulating one. A project initiated by the St John Historical Society of Australia (the National Society) is to document something of everyone who has ever been admitted to the Order of St John in Australia. Our task is to document the South Australians who have been so honoured, reaching back as far as 1885. When completed this task, although massive, will show just a fraction of the many people from all walks of life that have given time and energy into the work of St John. It will again show how St John and the community work together for mutual benefit. Dr. Brian Fotheringham, AM, KStJ Chair, Historical Society Cadet Leader of the Year Miriam Russell 30 st john ambulance australia sa inc. • annual report 2010/2011 st john ambulance australia sa inc. • annual report 2010/2011 31 iv rg rren B ck OlSamantha nny Ma ter Wa Scott Pe hn PeMaree Glenda Lorna Donna Michael John Meredith Wayne Valerie Pamela Claire JillnMichael Rosalie Kathie Lyn Frank Ja ckRaelene Alex Jo Hilary Ja BarryMaureen naeGenevieve ReLesley endo Anne-Marie l Br Paula ae an ch De Mi n ny he To n ris Sean Peter Richard ep Marion Lisa Suzi Leah Lloyd Myrtle Bruce Harold Kevin Darryl Marion Leah Valmai Bill Jeff Cathy-Lee Anthony Allan Merrial Josie St sa Ch Su ne l vin Ju ae Ke a Siv e Phil on Mich SuKerry Chris Kim Allan n hn do Jo an ew Br am ah ard Gr ch Kerry Rachael Anne Merran Jo Zandra Parnam Manjula Alexander Lois Ian Bethalie Marian Danielle Rosten Verna Bernard Mavis Rhiannon Ri ck a Ni eer Simon Lisa Trevor Frank Matth ul Peter Teren yn Pa n Keith Carol na Bernard Gr Marty am vis ah Da Gr Bronte Ivan Lisa-MariebRoslyn Huong Kim Leonard Jennifer Colleen Laidley Ursula Jennifer Christina John Mavis Vonda Gabrielle Elizabeth Michael rry ck Ke y Mi n Ra aig rl rre Cr Ca Da Ian b rri ris Ro cis Ke y ChJanice rraColin Ivan Cheryl Bo e Fran LancDudley Richard Susan Eric Joanne RichardtMal Kelvin Jacqueline Vladimir Roslind Sheila Lloyd Svetlana Ronald Eletha Trevor Marilyn wn Stewart Kathy Rob Mu ian Clare Da Br lm ter lco Pe Ma an k vid Gr an Da Fr on ter ie Sim Pe gg netMervyn Suzanne Doreen Bonita Bronte Joanie Roger Marie Nancy Ingrid Mervyn Rachel Dulcie ug Christine Dorothy Allen Anna HelenThiJa n Do Kingsley Don Ma r DavidPamela AlistePrudence yn PeterSandra ra Ana rril ohn George Do nd Da Sa on lie ath Ky hn t us Jo ne Kla ne Ja t JacquierJyothi Heini Pamela Tony Arnold Malcolm Martin Lisa Jocelyn Rosemary Malcolm Glenmore Carol Lindsay Thi Lilian Meredith Jenny ie Da ael Lyle Jackie vo Graham Winn Jamie Marcus Nirmala MichDarryl Phil Greg Reg Alf Gran Craig chaelBeverley lle Mi n nie tacey Peter Tre en Da t Gl Godfrey Laurel Miranda Keith Colin Romain Kalpesh Phyllis Cheryl Kalliope Vilos Lloyd Solomon Georgina an nry Gr He hn n dy Jo Ala Ju rk rt be Geoff Ma lie Ty RoJane JuChristopher Jock b John ul Belinda Crystal Sid c TonyKelvin BoHarold Malcolm Brigitte Frederick Bobby Shiralee Eme Lloyd Keith Sharron Naramol Marlise Gloria ny Pa k Eric n ToBruno anJoan aul Simon Ri sa Jo hn Fr ereJanet JoKevin k Tim Ian Th an ul Fr Pa n dy Michael en aro W Sh tt ug Ma Peter Terrie Jeanette Delicia June Richard Hugh Freda Angie Teresa Chandra Kaveesha Leslie Ernest Julienne Bernard Glenda Margaret Janet Do rk n Ma so Javolunteers. RayThe mes David Max Greg ineour Ja smof Ja hn Jo ce vid Vin obert MauriceAllen n Da success of St John SA lies firmly in the work They are a constant source of pride and so n Ali ne rt hto be As byn Sheena Jo Jacquelin Vishwanath Storm Shane Meta Molly Georgia Wahib Heidi Andrea GregBrad Stephanie Greta Andy Harry Rainer l Lee Ro PeterGeorge e Darry KayBulong Anne than Paul lieCraig ssell Tim Nigel Ben Ro rt Na RuDon nofJu ma AlaDanielle Em ard e ch ev Bianca RobeSue Ri Graham Ricadmirable Tony Jock Geoff Mark Sheridan Grant Michael Lyle Jackie Dane Johnathon Darrilyn Peter Kingsley St eg ke reflect theSimon most of qualities: generosity spirit, passion, commitment, and selflessness. 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The Ca Ed DavidFr Con JeannGovindu Dawn Frances ith Peter Shirley Beatrice Chris Hattie Jeantric Judith Kevin Sue Geraldine Patrick MeganIre Mal Ed ances Gabriele Anna Paula Bill Nanette Peter y Catherine ia Ly Edna IvyJoyPa hnMariane Jo vin s Mattie Shirle Ke ian th Br pe Judith Edwina Christoper Robert Michael Glynis Audrey Vito Elaine Gracie Diana Nick Graham Adrian Richard Evelyn Molly Marg hn Jo Els ry e ta ma an ret This huge volunteer effort is not taken for granted and is one of our state’s most precious assets. 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Sharon Paul Ian Theresa Jon Tony Paul Belinda Michael Sid Judy Bernadette Rob Tony Helen Michael Maurice Rick Greg Richard Cameron len Allison ie a ler He on lin Dale Va m Sujatha Le th Co Willia neAnne Kenneth Bradley Jim len RuMark HeMichael BobGreg Pauli y Max n dre Julie Kay Peter Greg Stephen David John James David Janine Bob Timothy Leon Jenny Andrew Graham Neilne Paul rdo Au ric Evelyn DaAlph Go el rt mu be Sa Ro y rry ne Helena Jo ph Ha bert l Elisa ld Ro t VaPeter Jane DonaPaul an Ben rina David Chris Colleen Anthony Jack Kevin Mike Steve Emma Russell TimJe Nigel Robyn Wayne Ri Nick Steven ris Mark Helen Andrew tte Trudy Shane Beth Da n Ma Ly Heath r Be he ard ch top Ri ruce David st Ch ine ra rol nd Ca Sa ne ris john ambulance australia saTom inc.An • annual Michelle report 2010/2011 er s Gloria Cynthia ny ChMaria Christine Jean Olga Dianne Fiona ToNathan Robert Barry John Michael Rebecca Robyn Stephen Joycenn Ken Rick Heath rry ica ronJane Ken Te Ve is Simon tty De Andy John Jock Beth Jame y BeMelissa aMegan m Alm To ita el An nd y Ben TimothJean Ly n irle Sh rdo off Roma Catherine Gabriele Felix Phyllis Geraldine Patrick Con Jean Nicolo Paula Dawn Peter Olivia Tim Beatrice Chris Hilary Go nn Colin Gillian David Julie anda ssandra Joanna Ge Michael Glynisbe AmEdna se Ca Lorna tty Maria rie-Jo Eva Helga Brian Sue-A Be ha th ret Brett Frances Judith Edwina Christoper Robert Audrey Gwen Elaine Margaret Diana John Graham Adrian Richard Evelyn rga za Ma Eli e Constance Ma cy len Lu a He eli JudyMaggie Pauline Dot Estelle Lisa rraine Richard Ivan Ray Panchani AmJohn am Ralph JodyDiane GrahKylie JuneHazel lasCarmel e Fay Da Molly Kriswn Pamela Brian John Irene Edith thiMargaret Doug is Ca dith Mal JuAnna JohnLyn t Doug John Lo e Kate EllJuly volunteer thank you TRA L I A JO HN A T E US S 32 A NC L U A M B sponsors and supporters We also wish to thank the many thousands of volunteers and supporters of St John SA – our sincere gratitude for their valuable assistance. St John SA simply wouldn’t exist without them. St John SA also wishes to record its appreciation to the families and workplaces of our volunteers for continuing to support them. To the following companies, sponsors and supporters, please accept our sincere thanks: Adelaide Entertainment Centre Australian Executor Trustees Ltd Bank SA & Staff Charitable Fund Bicycle SA Big Day Out Brenton Ragless Community CPS Australia Ltd Fay Fuller Foundation Inside Line Downhill Mountain Bike Club Mutual Community Ride Oakbank Racing Club Roundhouse Entertainment Royal Agricultural & Horticultural Society of SA SA Cricket Association SA German Association SA Harness Racing SA Lotteries SANFL SA Society of Model & Experimental Engineers SA Tourism Commission Speedway Riders Association of SA Tour Down Under Transfield Services Womadelaide The following individuals made a Bequest to St John in their final Will and Testament: Irene Baxter (Estate) Maxwell Galliford (Estate) Esther Kent (Estate) Phyllis McKinley (Estate) Oliver & Stella Raymond Trust Veronica Richardson (Estate) Mildred Tanner (Estate) Walter Tiedeman (Estate) St John SA conveys special recognition for service to the Order through a Priory Vote of Thanks issued to the following: Bronsons Laundry Service Ros Lohmann st john ambulance australia sa inc. • annual report 2010/2011 33 from the treasurer It is my pleasure to present the audited summary financial reports of St John Ambulance Australia SA Inc for the 12 months ending 30 June 2011 that was adopted by the Board of Directors on 29 September 2011. I would like to thank the Chief Financial Officer Jerie Schmidt and her staff for their commitment to continuous improvement. As an independent not-for-profit organisation and registered charity, St John SA generate the majority of revenue through first aid training and first aid supplies along with the generous support of the philanthropic community in South Australia. I am sincerely thankful for all who made donations or bequests to St John during the year. I also acknowledge the Federal and State Governments for their continuing commitment to our charitable endeavours and their faith in our volunteers. from the treasurer Financial performance overview Management undertook a significant review of its market conditions, operations and processes during the year. Management subsequently implemented new initiatives to grow the distribution of St John services and alleviate inefficiencies. The focus continues to be on creating a financially sustainable not-for-profit model that will fund operational activity from surplus funds and continue to strengthen the balance sheet. The key areas of focus for the financial management of St John during the financial year were: • Growing training and product revenues • Improving organisational efficiencies • Enhancing and maintaining assets • Consolidating and enhancing community partnerships • Growing the size and number of grants and donations • Diversifying St John’s opportunities to generate income This year saw St John SA report a profit of $1,174,689 before change in fair value of investments. This represents a turnaround of $2,033,406 from last year. The favourable financial result is largely represented by an increase of 9% in both training and merchandising income respectively. Total expenditure for the 12 months was down 6% reflecting lower personnel and administrative costs. A net gain of $1,051,622 (2010: $294,973) has been recognised on disposal of property, plant and equipment, including the sale of properties at Pt Pirie, Lameroo and Crystal Brook. Key factors for the growth in revenue were: • Focus on winning new first aid business and strengthening relationships with existing clients • Centralisation of customer service and training management • Changes to the code of practise for first aid in the workplace • Increase in Bequests received Total assets as at 30 June 2011 increased by $1,452,709 to $17,202,163 while total liabilities increased by $6,628 to $1,781,330. 34 st john ambulance australia sa inc. • annual report 2010/2011 This results in a net assets position as at 30 June 2011 of $15,420,833, which is $1,459,337 higher than the prior year. The increase has been driven by the current year gain on disposal of property as well as better trading performance than in the previous year. Review of community impact How St John SA is funded Net Training & Merchandising Grants Investment Donations Bequests Net Fundraising Other 2011201020092008 $3,262,767 62% $2,272,719 57% $2,253,125 54% $2,769,566 55% TOTAL $5,265,031 100%$4,009,745100% $4,141,409 100%$5,073,322100% $675,658 13% $677,24717% $693,771 17% $572,96911% $457,228 9% $366,782 9% $591,873 14% $744,817 15% $473,170 9% $449,896 11% $429,755 10% $413,574 8% $246,329 5% $18,0500% $58,350 1% $56,0881% $51,988 1% - $2,9510% - $51,276 -1% $39,0221% $97,891 2%$228,002 6% $165,811 4%$477,286 9% How St John SA spent the money 20112010 20092008 Marketing $323,117 6% $319,180 6% $358,777 7% $497,266 10% Occupancy, IT & $1,436,670 29% $1,419,372 27% $1,396,705 28% $1,291,886 25% Insurance Patient Care $1,227,358 25%$1,323,26926%$1,251,704 25%$1,014,37120% Community Care $627,925 13% $611,02612% $598,859 12% $487,17210% Organisational $741,781 15% $609,15912% $629,761 13% $640,86713% Personnel Administration $626,444 13% $902,948 17% $779,896 16% $1,143,161 23% Total $4,983,295 100%$5,184,954100% $5,015,702 100%$5,074,723100% The administration ratio as a percentage of total income for the current financial year is 14.94% compared to 18.32% in the prior year. This ratio includes an allocation of administration and organisational personnel. Capital expenditure The budget for 2010/11 saw a freeze on capital expenditure due to the financial performance in 2010 and flow over effects of the global financial crisis. Grants income Federal and State grant income in 2011 included: • Department of Health South Australia for the provision of patient care services at incidents and emergencies as well as the maintenance of the SA Government radio network • Home and Community Care (HACC) for community care programs St John SA investment portfolio St John relies upon Shadforth Financial Group Limited (recently merged with Snowball Group) to manage the investment of its reserves. Shadforth Financial Group Limited is also the investment manager for the National Office. st john ambulance australia sa inc. • annual report 2010/2011 35 St John SA works closely with the advisor to ensure the exposure of the portfolio to market volatility is closely managed and minimised. FINANCe The portfolio enjoyed capital growth of $690,879 and income derived from the portfolio was $220,411. Goals and opportunities circle of friends The key areas of focus for the financial management of St John SA in the financial year ahead will be: • Continuing to improve the financial performance of St John SA • Developing a financial service delivery model that meets the organisation’s needs • Improving the utilisation of St John SA assets Risk and Compliance Committee Once again I have enjoyed the opportunity to make a contribution nationally to St John as a member of the National Risk and Compliance Committee. It is rewarding be a part of a national team where the collective knowledge and experience of St John is being harnessed for the benefit of all members. St John Ambulance Australia SA Inc. Summary financial report The financial statements and other specific disclosures is an extract of, and have been derived from, the St John Ambulance Australia SA Incorporated full financial report for the financial year. Other information included in the summary financial report is consistent with the Association’s full financial report. The summary financial report does not, and cannot be expected to, provide as full an understanding of the financial performance, financial position and financing and investing activities of the Association as the full financial report. Andrew Lockhart McLachlan CSC Treasurer historical society first aid services operations branch order of st john operations volunteers community first aid kits carecadets sayc strength in the community youth development Management continue to work towards making our business and volunteer models as efficient and effective as possible. The organisation remains growth oriented to finance St John SA’s charitable activities. 36 st john ambulance australia sa inc. • annual report 2010/2011 st john ambulance australia sa inc. • annual report 2010/2011 37 FINANCe FINANCe Balance sheet as at 30 June 2011 Statement of comprehensive income year ended 30 June 2011 30 June 2010 30 June 2011 30 June 2010 $$ $ $ Revenue Other income 7,609,439 1,093,202 7,023,891 864,652 8,702,641 7,888,543 Cost of sales Employee expenses Administrative expenses Auditors remuneration (audit of these financial statements) Depreciation of property, plant and equipment 621,198 4,153,670 3,242,506 28,400 803,967 783,501 4,120,466 3,591,760 28,464 884,824 Loss before impairment, gain on disposal and financial income (147,100) (1,520,472) Impairment of property, plant and equipment (187,061) - 1,051,622 294,973 457,228 366,782 1,174,689 (858,717) 284,649 (591,923) 1,459,338 (1,450,640) 30 June 2011 CURRENT ASSETS Cash and cash equivalents Receivables and other assets Inventory Available-for-sale investments 3,922,717 299,736 89,474 181,586 2,367,592 367,116 146,862 176,924 TOTAL CURRENT ASSETS 4,493,513 3,058,494 6,216,629 6,492,021 6,768,612 5,922,348 TOTAL NON CURRENT ASSETS 12,708,650 12,690,960 Net gain on disposal of property, plant and equipment TOTAL ASSETS 17,202,163 15,749,454 Financial income NON CURRENT ASSETS Property, plant & equipment Available-for-sale investments Profit /(Loss) for the year CURRENT LIABILITIES Trade and other payables Employee benefits 1,149,890 571,839 1,035,275 709,572 TOTAL CURRENT LIABILITIES 1,721,729 1,744,847 Other comprehensive income Net change in fair value of available for sale investments Total comprehensive income for the year NON CURRENT LIABILITIES Employee benefits 59,601 43,111 TOTAL NON CURRENT LIABILITIES 59,601 43,111 1,781,330 1,787,958 15,420,833 13,961,496 9,580,531 1,025,808 213,078 4,601,416 8,583,844 741,159 364,597 4,271,895 15,420,833 13,961,496 TOTAL LIABILITIES NET ASSETS ACCUMULATED FUNDS Accumulated funds Fair value reserve Operations Branch district reserve Legacy reserve TOTAL ACCUMULATED FUNDS 38 st john ambulance australia sa inc. • annual report 2010/2011 st john ambulance australia sa inc. • annual report 2010/2011 39 FINANCe FINANCe Statement of cash flows for the year ended 30 June 2011 Statement by the Board of Directors for the year ended 30 June 2011 In the opinion of the Board of St John Ambulance Australia SA Incorporated the attached summary finanical report for the financial year ended 30 June 2011 has been derived from or is consistent with the full financial report for the financial year. 30 June 2011 30 June 2010 $ $ 8,024,689 (8,688,395) 7,289,352 (8,784,053) Dated at Adelaide this 29th day of September 2011 (663,706) (1,494,701) Signed in accordance with a resolution of the Board. 675,638 677,247 11,932 (817,454) Cash flows from operating activities Receipts in course of operations Payments in course of operations Net cash used in operating activities prior to grants Total grants Net cash (used in) operating activities after grants Cash flows from investing activities Payment for fixed assets Proceeds from disposal of fixed assets Interest received Dividends received Proceeds from disposal of available-for-sale investments (708,778) 1,321,355 89,043 15,308 12,071 (674,522) 632,620 82,305 650,253 - Net cash used in investing activities 728,999 690,656 Cash flows from donors, bequests and fundraising 814,194 614,809 Net increase in cash held 1,555,125 488,011 Cash at the beginning of the financial year 2,367,592 1,879,581 Cash at the end of the financial year 3,922,717 2,367,592 Mr Glen Brewer OStJ Chairman Mr Andrew McLachlan CSC Treasurer A copy of the full set of financial statements and Auditor’s full statement is available on request from: St John Ambulance SA Inc. 85 Edmund Avenue, Unley South Australia 5061 Telephone: 8306 6999 Email: [email protected] 40 st john ambulance australia sa inc. • annual report 2010/2011 st john ambulance australia sa inc. • annual report 2010/2011 41 FINANCe 42 st john ambulance australia sa inc. • annual report 2010/2011 st john ambulance australia sa inc. • annual report 2010/2011 43 St John Ambulance Australia SA Inc Incorporated under the Associations Incorporation Act 1985 ABN 42 947 425 570 85 Edmund Avenue, Unley, South Australia 5061 T: (08) 8306 6999 F: (08) 8306 6995 W: www.stjohnsa.com.au