CERIDIAN TRAINING AND DEVELOPMENT

Transcription

CERIDIAN TRAINING AND
DEVELOPMENT
2015 – 2016
CERIDIAN TRAINING AND
DEVELOPMENT
2015 – 2016
INTRODUCTION
By investing in the development of an employee’s knowledge, skills, and
abilities, organizations are able to demonstrate a commitment to continuous
learning, growth, and resource enhancement. In addition to improving
productivity, training is rated as one of the most effective employee retention
tools available.
Each training session we offer has clearly defined learning objectives and expected
outcomes. Although teaching methods vary by subject, sessions typically include a
variety of experiential exercises, small group discussions, mini-lectures, selfassessments, and other learning activities designed to engage participants.
When designing our training we consider:
Creating clear objectives that meet participant needs.
The learners’ unique goals and expectations.
Providing a safe training environment engaging learners while using
collaborative participant interaction and healthy debate of differing ideas
and perspectives.
Leveraging the wealth of learners’ varied backgrounds and experiences enabling
them to be resources to one another.
Topics which are practical, relevant, and immediately applicable.
HOW TO BOOK TRAINING
Contact your Account Executive or Sales
Representative Or
Call
1.877.761.3614
Email [email protected]
OUR POLICIES
To ensure that your training experience is exceptional, we have the following
guidelines in place:
ADVANCE BOOKING TIMES
Please allow a minimum of (4) weeks’ advance notice for booking of all seminars.
For customized training sessions, a minimum of (6) weeks is required.
CANCELLATION
Unless specified in an existing agreement, any cancellation within 3 business days of
the session will be charged at the full session cost.
TRAINING DELIVERY
Our training is offered in a variety of formats, all designed to meet your organizational needs.
In-Person Seminars or Workshops – offered at your workplace, organizational
conferences or retreats or wherever you need us to be. These sessions vary in
length from one-hour to a full day and are highly interactive.
Virtual Seminars or Workshops (Webinars) – These sessions allow your
employees from various teams, various locations, or different countries to
participate in training at the same time.
Blended Learning – some of our programs combine in-person workshops or
webinars with telephonic group coaching. This approach is designed to create
multiple touch points over time for learners as they go in-depth into an area of
learning.
CUSTOMIZATION
All of our training sessions may be customized to meet individual needs.
Additional fees may be incurred on a fee-for-service basis. Contact your Ceridian
Account Manager or Sales Representative for information about customization.
In addition to the training sessions listed in this catalog, Ceridian develops
customized training to support specific client goals and initiatives. Our training
department has extensive experience in conducting training needs assessment,
development of learning objectives, training curricula design and development,
and implementation of large-scale organizational learning initiatives. We work in
partnership with our clients to ensure that organizational objectives are met.
SPEAKERS/KEYNOTES
Ceridian will work with you to match the right speaker for your business meeting
or conference, with content tailored to your audience. We will provide the right
talent to provide valuable resources and knowledge for your attendees, setting
them up for success.
OUR TRAINERS
Our facilitators are highly skilled professionals with subject matter expertise in a wide
range of areas including health and wellness, workplace productivity, management
& business, mental health and more. They bring years of experience as both
classroom and virtual trainers, and are able to connect participant knowledge and
experience with the training materials.
SEMINAR CLASS SIZE
Sessions are interactive and classroom sizes are recommended at no more than 3050 participants. A larger classroom size alters the learning experience and a large
group premium may apply.
NEW OFFERINGS IN 2015
SEMINARS
Change Management
Helping Your Family Cope with Workplace Change
Organizational Change: Adjusting to the New Work Environment
Communication Skills and Strategies
Building Healthy Relationships
Elder Care Support
The Sandwich Generation
Emotional Well-Being
Understanding Depression in Older Adults
A New Attitude: The Truth About Mental Illness
Learning to Forgive
Coping With Loss: Death and Bereavement
Don’t Take it Personally: How to Set Healthy Boundaries in the Workplace
Learning About Depression
Building Your Resilience
Mindfulness: Being Present in the Moment
Health and Wellness
Nutrition Labeling and Marketing Claims
Midlife and Retirement
Work After Retirement
Parenting
Active Parenting: Practical Skills for Today’s Parents
Developing Responsibility & Independence: Skills You Can Teach Children
Helping Your Child Deal with Stress: Teaching Resiliency
Helping Your Young Child Get a Full Night’s Sleep, So You Can Too!
Resolving Conflicts with Teens
Strong Families, Happy Children: A Parenting Model for the 21st Century
Survival Tactics for New Parents
Teen Health Issues: Alcohol and Other Substance Use
When Parents Disagree: How to Become and Effective Team When Parenting
Workplace Tools
Effective Time Management
Successful Delegation
Mindfulness in the Workplace
Work/Life Balance
Exploring Diversity
Predict and Prepare: A Guide for Dealing With Stressful Events in the Workplace
SEMINARS – EXTENDED
Health and Wellness
A Lifetime of Health
Midlife and Retirement
Planning for Midlife and Beyond: Creative Work and Life After 50
Retire, Rewire, Renew: Embracing the Transition
Stress Management
Preventing Workplace Burnout
Stress Management: Strategic Life Planning
Team Development
MBTI: Building Team Effectiveness by Understanding Type
Work/Life Solutions
Reintegration of Service Members into the Civilian Workforce
MANAGER TRAINING
Blended Learning
Change Management
Manager as Leader
Manager Essentials
Leadership Fundamentals
Conducting Performance Appraisals
Creating a Respectful Workplace
Conflict Resolution
Developing Employees
Employee Engagement
Essentials of People Management
Fundamentals of Change
Keeping our Best: Retention of Key Talent
Leadership Foundations
Managing Multi-Generational Workplaces
Managing Remote Workers
Managing Resistance
Performance Management
Stakeholder Analysis
Strategic Management and Accountability
Transition Management for Managers
Understanding and Managing Diversity
Violence: A Workplace Perspective
SPECIALIZED TRAINING
Working With Teams Through Conflict
Individual and Executive Coaching
Individual 360 Assessment Profile
Career Support Services
Sensitivity Training
LifeSpeak
TABLE OF CONTENTS
Seminars
1
Change Management ....................................................................... 2
Communication Skills and Strategies................................................ 3
Elder Care Support ........................................................................... 5
Emotional Well-Being ........................................................................ 7
Financial Issues .............................................................................. 10
Health and Wellness ....................................................................... 12
Midlife and Retirement .................................................................... 16
Parenting ......................................................................................... 17
Workplace Tools ............................................................................. 21
Stress Management ........................................................................ 26
Work / Life Balance ......................................................................... 28
Workplace Issues ............................................................................ 30
Minute Tip Sessions
Continuing Education Series
32
35
Change Management ..................................................................... 36
Communication ............................................................................... 36
Elder Care ....................................................................................... 36
Managing Life’s Big Moments ......................................................... 37
Mental Health .................................................................................. 37
Finance ........................................................................................... 37
Eating Well ...................................................................................... 38
Living Well ....................................................................................... 38
Retirement ....................................................................................... 38
Parenting ......................................................................................... 39
Couples’ Survival ............................................................................. 39
Achieving Success at Work................................................................ 40
Harassment ..................................................................................... 40
Team Building ................................................................................. 40
Seminars – Extended
41
Health and Wellness ....................................................................... 42
Change Management ..................................................................... 42
Midlife and Retirement .................................................................... 43
Work / Life Solutions ....................................................................... 45
Communication ............................................................................... 45
Customer Service............................................................................ 46
Team Development ......................................................................... 47
Workplace Solutions ....................................................................... 48
Manager Training
49
Blended Learning Programs ........................................................... 50
Leadership Fundamentals ............................................................... 52
Specialized Training Services
63
Team Development ......................................................................... 64
Working With Teams Through Conflict ............................................ 64
Individual and Executive Coaching ................................................. 65
Individual 360 Assessment Profile .................................................. 65
Career Support Services ................................................................. 66
Sensitivity Coaching ........................................................................ 67
Walking For Life .............................................................................. 67
Elder Care Support Group .............................................................. 67
Raising a Child With Special Needs ............................................... 67
LactCorp.......................................................................................... 68
College Planning Series .................................................................. 68
LifeSpeak ........................................................................................ 68
Disaster Preparedness .................................................................... 69
SEMINARS
Seminars offer strategies to help employees successfully meet the changing
needs of their work and personal lives. The sessions address a wide range of
issues including managing stress, childcare and teen issues, balancing work
and life, financial issues, enhancing personal productivity and health and
wellness. All of the sessions are appropriate for employees and management.
Educational by nature, seminars apply to many situations and provide
participants with practical techniques, strategies and useful “take away tips”
for future reference. Seminars are designed to fit into a lunch break or any time
during work hours. These sessions are interactive and classroom sizes are
recommended at 25-30 participants. A larger classroom size alters the learning
experience and a large group premium may apply.
SEMINARS
CHANGE MANAGEMENT
A PERSONAL GUIDE TO MANAGING CHANGE
Participants will learn to:
Identify the three phases of the process of change.
Clarify normal feelings, thoughts, and behaviors during times of change.
Identify ways to take control of their personal situation.
Increase adaptability.
BEYOND COPING WITH CHANGE: BECOMING A CHANGE MASTER
Assess their capacity for being a master of change.
Identify the characteristics and techniques that define change masters.
Apply the “mantras” of change masters to a personally challenging situation.
Strengthen their ability to master change in professional and personal life.
HELPING YOUR FAMILY COPE WITH WORKPLACE CHANGE
Identify the family impact of work-related stress, change, and uncertainty.
Use a change model to re-frame the experience.
Develop techniques that help children at different stages of development
understand their parents’ work concerns.
Develop strategies to assist themselves and their family.
Identify factors that influence the successful outcome of work uncertainty.
NAVIGATING WORKPLACE CHANGE
Understand the permanence of change.
Build resilience and prevent burnout.
Work with change – and make it work for them.
Work with changing groups and organizations.
ORGANIZATIONAL CHANGE: ADJUSTING TO THE NEW WORK ENVIRONMENT
Identify the impact of the aftermath of workplace change and the phase’s
survivor’s experience.
Differentiate between “loyalty” and “commitment.”
Reconcile the “paradox” of personal/professional development and organizational values.
Explore ways for recommitting to their job while honoring their principles.
Designed to provide a generic overview of managing oneself as a survivor
of organizational change.
SEMINARS
COMMUNICATION SKILLS AND STRATEGIES
BUILDING HEALTHY RELATIONSHIPS
Identify the characteristics of healthy relationships.
Recognize strategies for sustaining and growing relationships.
Generate ideas for coping with difficulties in relationships.
BUILDING TRUST AT WORK AND IN YOUR PERSONAL LIFE
Look at the role that trust plays in their work and personal lives.
Assess how trusting they are.
Identify the qualities that build trust.
Develop strategies for building trust in their personal and work relationships
Rebuild trust when there is a problem or misunderstanding.
BUSINESS ETIQUETTE: ENHANCING YOUR PROFESSIONALISM
Make the connection between business etiquette, business success,
and professionalism.
Identify 10 best practices of workplace etiquette.
Implement strategies for workplace courtesy and increasing personal
professionalism.
COMMUNICATION: THE ART OF GIVING FEEDBACK
Define “feedback” and recognize its usefulness.
Clarify why it’s challenging to give feedback at work and in personal life.
Differentiate between effective and ineffective feedback.
Give valuable, constructive feedback.
COMMUNICATION: THE ART OF LISTENING
Assess their listening skills.
Identify the barriers to effective listening and learn strategies for removing them.
Recognize the benefits of effective listening and the costs of poor listening.
Identify a model for effective listening and apply its components.
SEMINARS
COMMUNICATION: THE ART OF RECEIVING FEEDBACK
Clarify their capacity to deal with feedback.
Identify the value of corrective feedback.
Develop strategies for managing useful and non-useful feedback.
Generate ways to invite feedback.
GETTING YOUR MESSAGE ACROSS ASSERTIVELY
Define assertiveness and distinguish it from other communication styles.
Identify their assertive rights.
Develop ways to be assertive through attitude, body language, tone,
and verbal language.
Apply specific strategies for saying “no,” coping with criticism, accepting
compliments, and voicing needs.
Increase self-esteem and self-confidence in their ability to communicate
effectively.
THE BASICS OF COLLABORATIVE PROBLEM SOLVING
Identify barriers to a positive outcome.
Identify traits of effective problem solvers.
Describe an eight-step model for problem solving.
Utilize specific tools for gaining consensus.
Experience increased self-confidence when resolving problems
with others.
ELDER CARE SUPPORT
AN OVERVIEW OF LEGAL ISSUES FOR OLDER RELATIVES
Identify types of decisions that may require legal assistance.
Describe legal tools that assist older relatives when other people must make
decisions for them: guardianship, representative payee, power of attorney,
living will, trust, etc.
Identify how and when to utilize various tools.
Prepare for a meeting with their older relative’s attorney.
CAREGIVING AS A FAMILY
Clarify their rights as caregivers.
Recognize the effect of family history on the caregiving role.
Solve problems and create a family team approach to caregiving.
Identify strategies for managing conflict with older adults, siblings, and
other family members around caregiving issues.
This seminar is designed for those currently caring for an older adult and
wanting to involve the family in the care.
MANAGING THE EMOTIONS OF CAREGIVING
Recognize the normal emotions that caregivers commonly experience.
Identify what influences those emotions.
Create strategies for effectively managing powerful feelings connected
to caregiving.
Gain more control of their life, caregiving experience, and emotions.
OPTIONS AND RESOURCES FOR OLDER RELATIVES
Identify key factors for assessing the needs of older relatives.
Recognize the wide range of resources that may be able to meet older
relatives’ needs.
Define case management and how it can provide assistance.
Identify types of resources that provide in-home support and community
support.
Match their older relative’s needs to available supports.
Create effective ways to encourage older relatives to use services.
TALKING WITH YOUR PARENTS ABOUT THEIR FUTURE
Clarify the importance of long-term planning.
Develop a process for initiating and conducting a conversation about
planning with parents.
Identify barriers to successful conversations and apply strategies to
ensure a positive dialogue.
Identify the content areas of planning for the future.
THE NURSING HOME DECISION
Determine when and how to make the decision for nursing home placement.
Identify the emotional aspects of decision making from the perspective of
both caregiver and older relative.
Use a process for searching for and selecting a nursing home.
Identify the criteria for selecting a good quality facility.
Help their relative adjust to the nursing home and help themselves deal with
feelings around placement (optional).
Identify strategies for continuing their caregiver role, including how to
respond to concerns, problems, and crises.
THE SANDWICH GENERATION
Identify the new social reality and trends associated with caregiving.
Recognize normal emotions associated with caregiving and factors
affecting those emotions.
Utilize tips and techniques for managing
stress.
UNDERSTANDING DEPRESSION IN OLDER ADULTS
Correct the myths about depression and older adults.
Clarify the occurrence in the older population.
Define depression and the various types.
Identify the symptoms, causes, evaluation components, and treatments
of clinical depression.
Support their older relative’s mental health.
SEMINARS
EMOTIONAL WELL-BEING
A NEW ATTITUDE: THE TRUTH ABOUT MENTAL ILLNESS
Identify the facts about the most common mental illnesses today: anxiety
disorders, depression, bipolar disorder, schizophrenia, eating disorders and
personality disorders.
Detect the causes of stigma surrounding mental disorders.
Recognize changes to thinking and behavior that one can make to break
down the barriers of mental disorders.
Identify community mental health resources.
BECOMING YOU: FINDING YOUR PATH IN YOUR 20s AND 30s
Examine the “quarter life crisis” concept.
Use self-assessments to take a close look at different areas of their lives.
Apply techniques to take control in their work and personal life.
Create an individualized plan of action.
COPING WITH LOSS: DEATH AND BEREAVEMENT
Recognize the normal emotions of coping with the death of a family
member, friend, or colleague, and realize that expressing feelings
contributes to healthy mourning.
Describe the phases of adjustment in facing death.
Describe the process and tasks of grieving, including natural reactions.
Identify strategies for healing self and supporting others.
DON’T TAKE IT PERSONALLY: HOW TO SET HEALTHY BOUNDARIES
IN THE WORKPLACE
Describe the concept of “boundaries”.
Pinpoint triggers for strong feelings and what constitutes a boundary violation.
Value the role that healthy boundaries play in employee and organizational
success.
Use strategies for setting boundaries with co-workers and customers.
SEMINARS
HAPPINESS: LEARNING FROM POSITIVE PSYCHOLOGY
Define happiness.
Identify what drives genuine happiness.
Clarify the barriers to satisfaction.
Apply techniques to bring more peace to their own lives.
IN THE AFTERMATH OF DISASTER: MOVING AHEAD
Describe reactions to trauma and the disaster recovery process.
Recognize the impact of traumatic stress and ineffective coping strategies.
Implement a variety of techniques and strategies to cope more effectively
with traumatic stress.
Strategically plan to handle a future disaster.
Identify warning signs that an individual may need professional assistance.
LEARNING ABOUT DEPRESSION
Recognize the myths about depression.
Recognize the symptoms, causes, evaluation components, and treatments
for depression.
Identify strategies to help self and/or support a family member or friend
who may be depressed.
LEARNING TO FORGIVE
Define forgiveness
Recognize the benefits of forgiveness
Explore how to forgive others
Identify ways to ask for forgiveness
MANAGING EMOTIONS AT WORK
Indicate the importance of emotion management for themselves and
co-workers.
Identify five components of emotional intelligence in the workplace.
Pinpoint situations at work that trigger emotional reactions, and recognize
personal responses to these “hot buttons.”
Create techniques for understanding and managing their feelings.
SEMINARS
MINDFULNESS – BEING PRESENT IN THE MOMENT
Define mindfulness and its impact on the workplace.
Examine skills for accepting the present without judgment.
Develop mindfulness techniques to improve stress management.
Utilize tips for practicing mindfulness to enhance personal well being
and in the workplace.
Discover how living in the moment can improve leadership skills.
RECHARGE
Identify signs that it’s time to recharge.
Use 10 strategies for recharging their batteries.
Determine their personal barriers to recharging and learn ways to
overcome them.
Develop an action plan to recharge in ways that work best for them.
SILENCING THE INNER CRITIC: BUILDING SELF-ESTEEM
Define self-esteem and its components.
Identify the sources of adult self-worth.
Make the connection between irrational thinking and low self-esteem.
Develop strategies for controlling the “critic” and enhancing self-esteem.
Create a personal plan for developing positive self-esteem.
UNDERSTANDING THE DIFFERENCE BETWEEN DEPRESSION
AND THE BLUES
Recognize the myths about depression.
Clarify the difference between clinic depression and the “blues”.
Identify the symptoms, causes, evaluation components, and treatments
for clinical depression.
Apply strategies to help themselves and/or support a family member
or friend who may be depressed.
SEMINARS
FINANCIAL ISSUES
AN OVERVIEW OF ESTATE PLANNING
Describe the process of estate planning.
Indicate various assets to consider for estate planning.
Define key estate planning tools.
Recognize the need for professional assistance.
Develop strategies for communicating about estate planning with
older relatives.
COUPLES AND MONEY
Assess how they and their partner handle money issues.
Explore their financial values.
Identify money “hot spots”.
Apply tips for avoiding money conflicts.
IDENTITY THEFT: PROTECT YOUR PERSONAL INFORMATION AND MONEY
Recognize the issues and scope surrounding identity theft.
Become familiar with methods thieves use to steal others’ personal
information and money.
Discover ways to minimize the risk in having their identity stolen.
Follow specific steps if they become a victim of identity theft.
MAKING ENDS MEET ON A TIGHT BUDGET
Assess their financial situation and set financial goals.
Discover the control they have over their money.
Track their expenses and create a spending plan.
Take steps to save money and pay down debt.
Identify public and other benefits and resources that can help.
MANAGING YOUR FAMILY’S HEALTH CARE COSTS
Identify ways to save on health care costs by practicing preventive health.
Choose and use insurance plans to minimize medical expenses.
Recognize ways to reduce your out-of-pocket expenses.
Use strategies to reduce your family’s prescription costs.
Plan for medical emergencies.
SEMINARS
MANAGING YOUR MONEY IN TODAY’S ECONOMY
Adjust spending habits.
Manage debt.
Evaluate home buying and financing options.
Manage retirement plans.
Cope with economic stress.
PERSONAL BUDGETING
Identify personal financial goals.
Make the connection between their money belief system and their
financial situation.
Use a tool to track spending and identify the outcomes.
Develop strategies for managing debt and the credit card trap.
Generate tips for reducing expenses and locating financial resources.
THE ABCs OF CONSUMER DEBT
Assess their debt situation and target the factors that contribute to
consumer debt.
Identify four essential steps to debt reduction.
Develop strategies for working with credit counseling agencies.
Identify the components of a credit report and learn about credit scores.
THE BASICS OF INVESTING: UNDERSTANDING THE TERMINOLOGY
Clarify the role of investing in financial planning.
Develop some basic money management principles.
Define various investment options: stocks, bonds, mutual funds, money
market funds, CDs, and tax-deferred plans.
Identify key factors relative to investing money.
This seminar will not provide advice about specific stocks, mutual funds, etc.
WORKING WITH CUSTOMERS IN FINANCIAL CRISIS
Listen and respond to customers who are distressed by their financial situation.
Monitor personal feelings and reactions that accompany stressful times.
Maintain the physical and emotional energy required to provide customers
the help they need.
SEMINARS
HEALTH AND WELLNESS
CHANGING HABITS, CHANGING LIVES
Identify a behavior they would like to change.
Clarify the reasons why it’s challenging to change behavior.
Use a tool to identify benefits/costs of adapting a positive habit vs.
sustaining a negative one.
Generate strategies for ridding themselves of the unwanted habit.
Design an action plan for embracing the change.
COMMIT TO QUIT! STRATEGIES FOR STOPPING SMOKING
Clarify the addictive powers of nicotine.
Indicate increased health risks of smoking and benefits of quitting.
Identify their smoking triggers and articulate their motivation to quit.
Describe a 3-step method for quitting.
Utilize strategies for coping with cravings and staying smoke-free.
ENERGY BOOSTERS
Assess their personal energy level.
Identify causes of low energy and learn ways to prevent them.
Employ healthy ways to boost energy.
Make an action plan to deal with energy slumps.
HEALTHY MEAL PLANNING
Calculate the appropriate amount of calories consumed at meals
and snacks.
Create a balanced and appropriately-sized meal.
Identify new ideas to fit in all the food groups.
Create sample menus, including recipes.
SEMINARS
HEALTHY WEIGHT FOR LIFE
Make the connection between weight management and health.
Identify the barriers to getting to and sustaining a beneficial weight.
Use strategies for meeting the challenges of losing weight.
Describe a model for weight loss and lifetime healthy weight maintenance.
IF YOUR HEART COULD TALK: HEALTHY HEART FOR LIFE
Assess their knowledge of heart health.
Identify the causes and markers for heart disease.
Clarify the important numbers/values for a healthy heart.
Generate strategies for decreasing the risk factors.
MEAL PLANNING AND EATING FOR THE ENTIRE FAMILY
Build awareness of the importance of saving time by planning ahead in
our busy world.
Demonstrate the simplicity of meal planning (with leftovers) by varying food
choices throughout the day and week.
Include the entire family in the planning, preparing and making of healthy meals.
Get meals and snacks on the table faster and with less stress.
NUTRITION FOR LIFE
Describe the U.S. Daily Dietary Guidelines and the connection between
nutrition and staying healthy.
Identify the food groups, their nutritional value, and healthy choices within them.
Clarify the difference between simple and complex carbohydrates and their
relationship to the Glycemic Index.
Distinguish good fat from bad fat.
Recognize portion control.
Generate ideas for healthy daily nutrition.
NUTRITION LABELING AND MARKETING CLAIMS
Build awareness about the new nutrition information on food labels,
especially the Nutrition Facts table.
Use the Nutrition Facts table to make informed food choices.
Link the nutrition information on food labels with existing healthy eating
messages and programs.
Demonstrate how marketing plays a role in food packaging and labels.
SEMINARS
STAYING FIT FOR LIFE WITH EXERCISE
List the benefits of exercise.
Identify three types of exercise and the value of each.
Calculate targeted heart rate.
Describe the steps to setting up an ongoing exercise program.
Create a plan for sustaining fitness, including how to stay motivated
and committed.
STAYING HEALTHY AS A MAN
Test their knowledge of men’s health issues.
Explain why men have a tendency to avoid seeking medical help.
Indicate basic behaviors that contribute to health and wellness for men.
Identify male-specific conditions.
STAYING HEALTHY AS A WOMAN
Recognize challenges women face relative to their health.
Indicate the basic behaviors that contribute to health and wellness for women.
Identify preventive screenings and preventions and those specific to women.
STAYING HEALTHY AT YOUR DESK JOB
Define ergonomics
Identify risks, including musculoskeletal disorders, from improper posture
and ineffective physical work habits.
Use Strategies to reduce those risks.
Describe proper positioning of work station items (computer, chair, desk,
and phone).
Practice simple exercises that relieve muscle tension.
TAKING CHARGE OF YOUR EATING HABITS
Identify mindless eating pitfalls.
Apply tips to reduce impulse eating and keep cravings under control.
Recognize the importance of slowing down and being mindful of hunger and mood.
Utilize strategies for selecting healthy foods that satisfy hunger.
SEMINARS
TIPS FOR GETTING A GOOD NIGHT’S SLEEP
Make the connection between sleep and health issues.
Identify the factors that affect good sleep, and analyze their
individual sleep habits and issues.
Develop strategies for ensuring good quality sleep, including how to
develop a bedtime routine.
Describe four sleep disorders.
WALKING FOR LIFE
List the benefits of regular walking.
Identify personal motivations for walking.
Describe the three main components of walking.
Calculate targeted heart rate.
Employ strategies for developing and sustaining a walking program,
including how to stay motivated.
Create a personal plan for reaching 10,000 steps per day.
SEMINARS
MIDLIFE AND RETIREMENT
HEALTHY AGING: LIVING BETTER LONGER
Identify the risk factors that emerge during mid-life.
Clarify the most important step that fosters longevity.
Recognize the components of a regular physical exam.
Describe ongoing strategies that reduce the risk of disease and
promote a healthy lifestyle.
PLANNING YOUR LIFESTYLE AS A RETIREE
Identify myths and pitfalls of retirement.
Apply three theories of adult development to their life.
Transfer the satisfying aspects of work to their retirement.
Use a tool for identifying their resources, options, and preferences for
enriching their retirement.
Apply ten keys of successful retirement.
This seminar does not contain information on financial planning for retirement.
WORK AFTER RETIREMENT
Identify the reasons why they’d like or might like to continue working after
retirement and compare their reasons to the results of a national survey.
Recognize the advantages that older workers bring to the workplace.
Recognize the options for employment as a mature worker.
List the steps for considering and/or planning to work.
Clarify what to look for in a work opportunity.
SEMINARS
PARENTING
ACTIVE PARENTING: PRACTICAL SKILLS FOR TODAY’S PARENTS
Assess their parenting skills.
Identify what children need.
Describe the guiding principles of active parenting.
Match children’s needs with specific parenting techniques.
This seminar is designed for people who want an overview of the “basics” of
parenting. Specific, more in-depth issues of parenting are best addressed
in other Ceridian parenting topics.
BEING AN INVOLVED PARENT: BUILDING A BALANCED RELATIONSHIP
WITH YOUR CHILD
Recognize the traits of an overly involved parent.
Describe the long-term consequences of over involvement.
Identify strategies for raising self-reliant and resilient children.
Find a balance of involvement that will help children ultimately become
independent adults.
BEING A SINGLE PARENT
Take care of self while being the best parent they can be.
Simplify and managing everyday demands.
Maintain a healthy relationship with their child.
Build community and finding support.
BULLYING: WHAT PARENTS SHOULD KNOW
Identify the different types of bullying.
Apply strategies to help reduce bullying behaviors in children.
Recognize the signs and dangers of cyber bullying and LGBT-targeted bullying.
Work with their child’s school and community to help prevent bullying and
become part of the solution.
CONNECTING WITH YOUR TEENAGER
Assess strengths and vulnerabilities in the ability to communicate with their teen.
Describe the internal and external conflict that creates challenges for connecting with teens.
Create techniques for taking care of self when communication becomes painful.
Listen for the purpose of understanding their teens.
Increase the ability to influence their teen instead of controlling him or her.
SEMINARS
DEVELOPING RESPONSIBILITY & INDEPENDENCE:
SKILLS YOU CAN TEACH CHILDREN
Define responsibility and independence.
Identify areas of responsibility, including task management and social
responsiveness.
Apply the seven “Rs” of responsibility.
Develop techniques for removing the barriers to responsible behavior.
Enhance their parental role as teacher of values and effective behavior;
increase confidence as a parent.
FATHERHOOD: THE MOST IMPORTANT JOB YOU WILL EVER HAVE
Identify the roles of fatherhood.
Discuss ways in which fathers are unique and influential in responding to
childrens’ needs.
Develop personal fatherhood goals.
Collect tips for overcoming barriers that make it hard to reach fatherhood goals.
Generate strategies for being an involved father for children of any age.
HELPING YOUR CHILD ACHIEVE IN SCHOOL: ASSISTING WITH
HOMEWORK
Identify the role that homework plays in a child’s life.
Correct three myths about children and learning.
Describe the three “P’s” of homework.
Identify roadblocks for starting and finishing homework.
Develop strategies for making homework a positive experience.
Become proactive in enhancing a child’s achievement in school.
HELPING YOUR CHILD DEAL WITH STRESS: TEACHING RESILIENCY
Identify the causes, signs, and symptoms of childhood stress.
Assess their children’s stress level.
Apply a parenting model to encourage resiliency and stress-hardiness.
Develop strategies for helping their children cope with challenges and pressure.
HELPING YOUR YOUNG CHILD GET A FULL NIGHT’S SLEEP
Describe specific concerns about their childrens’ sleep issues.
Identify basic strategies for establishing a night-time routine for their children,
including how to teach self-calming.
Explore specific sleep problems such as: stalling, nightmares, night terrors,
sleep walking, etc. and develop techniques for managing them.
Understand children’s sleep patterns at different stages of development,
and identify conditions that disrupt sleep for young children.
SEMINARS
INTERNET SAFETY AND SOCIAL MEDIA: WHAT PARENTS SHOULD KNOW
Identify the potential dangers to children who use the Internet and social media.
Recognize how social media works and its appeal.
List popular types of social media.
Put safety measures and strategies into action to keep their children safe online.
MANAGING YOUR ADD/ADHD CHILD’S BEHAVIOR AT HOME
Clarify the challenges of dealing with the behavior at home of a child
with ADD/ADHD.
Identify the characteristics of ADD/ADHD.
Find sources of support.
Utilize strategies for managing behavior in specific situations.
Develop a plan.
POSITIVE DISCIPLINE
Distinguish how positive discipline differs from punishment.
Apply strategies for setting clear limits and realistic expectations.
Use strategies to communicate effectively and adapt to a child’s
individual needs.
Identify and learn ways to manage common behavioral problems.
Share helpful parenting tips and experiences.
RAISING A HEALTHY EATER
Recognize the basics of healthy nutrition for children.
Identiy the risks of childhood obesity.
Get ideas for healthy meals and snacks.
Cope with picky eating.
Make family mealtimes more enjoyable.
RESOLVING CONFLICTS WITH TEENS
Clarify the reasons for confrontations and the value of conflict between
teens and parents.
Set guidelines for negotiating rules with their teen.
Distinguish between teen-owned and parent-owned problems, and
develop strategies for handling each.
Avoid or manage conflict with their teen.
Identify tools for becoming a “parent realist.”
SEMINARS
STRONG FAMILIES, HAPPY CHILDREN: A PARENTING MODEL FOR
st
THE 21 CENTURY
Identify the qualities of strong families and areas where they can
strengthen their own family.
Clarify the factors that contribute to adult happiness.
Describe five steps that foster lifelong joy in children.
Brainstorm activities for putting the five steps into action.
Pinpoint strategies that enhance a child’s sense of self.
SURVIVAL TACTICS FOR NEW PARENTS
Identify the expectations they have for themselves as first-time parents.
Replace unrealistic expectations with reasonable ones.
Employ stress-reducing strategies for adjusting to new parenting.
Experience increased self-confidence and control as new parents.
TAKE OUR CHILDREN TO WORK DAY
For children ages 6-14
With props and materials, the children participate in action-oriented activities
designed to help them:
Get to know each other.
Identify their individual interests, strengths, and skills.
Learn about the world of work.
Begin thinking about their future and careers that might interest them.
TEEN HEALTH ISSUES: ALCOHOL AND OTHER SUBSTANCE USE
Identify six characteristics of normal adolescent behavior.
Recognize predisposing factors of high-risk behavior.
Identify signs, symptoms, and statistics for alcohol and other substance use.
Use strategies for helping their teen develop a healthy lifestyle.
Apply steps to take if they suspect their teen is misusing substances.
WHEN PARENTS DISAGREE: HOW TO BECOME AN EFFECTIVE TEAM
WHEN PARENTING Participants will learn to:
Identify the issues/situations that trigger parental disagreements.
Identify reasons for disagreeing, including the myths of parenting.
Use strategies for working out differences and developing a team approach
to parenting.
Reduce stress created by fighting and reverse the negative effects of
conflict on the relationship.
SEMINARS
WORKPLACE TOOLS
BASIC LEADERSHIP SKILLS FOR EVERYONE AND EVERY JOB
Recognize the importance of using basic leadership skills in any job.
Assess personal leadership capabilities.
Identify 8 critical leadership strategies and ways to put them into action.
Develop a personal plan for applying leadership skills to their job.
BEST PRACTICES FOR E-MAIL
Improve e-mail management.
Reduce inbox clutter.
Process and respond to e-mails more efficiently.
Find helpful resources and tools for using e-mail.
Avoid e-mail habits which may negatively affect the message and work
relationships.
Distinguish when and when not to use e-mail.
This session combines two tip workshops – “10 Tips for E-mail Etiquette”
and “Conquering E-mail Overload”.
BEST PRACTICES FOR FINDING FULFILLMENT AT WORK
Transition from a linear view of work to a cyclical model.
Develop techniques for self-renewal at work.
Identify 10 strategies that can help raise their “satisfaction quotient” on the job.
BOOSTING YOUR PERSONAL PRODUCTIVITY
Meet productivity expectations – even when they change.
Identify opportunities to improve personal and process efficiencies.
Manage work distractions and other interruptions.
Increase effectiveness through organization and technology.
BUILDING STRONG CUSTOMER RELATIONSHIPS
Identify five keys to building strong customer relationships:
Building trust and credibility
Viewing customers as partners
Using good communication
Making it personal
Providing outstanding customer service
Apply new strategies for each those keys using real-life scenarios.
SEMINARS
BUILDING YOUR PERSONAL AND PROFESSIONAL NETWORK
Connect networking and personal and professional development.
Identify opportunities for networking.
Employ successful online and in-person networking strategies.
Create and grow a network of personal and professional contacts.
BULLYING IN THE WORKPLACE: A MANAGER’S GUIDE
Define bullying behaviors.
Identify the three types of bullying
Identify the effects of bullying on the workplace
Recognize the signs of bullying in the workplace
Define the manager’s role in preventing or eliminating bullying behaviors
CONQUERING CLUTTER
Identify how clutter affects state of mind and overall wellbeing
Identify clutter roadblocks that lead to disorganized spaces or excess items
Apply strategies for tackling existing clutter at home and at work
Assess ways to prevent clutter from accumulating at home and
at work CREATIVITY AT WORK: HOW TO FLEX YOUR
CREATIVE MUSCLE Participants will learn to:
Assess their personal creativity.
Identify the behaviors of creative people.
List the barriers to inventive thinking.
Develop strategies that boost creativity.
Apply a 5-step model that fosters originality.
EFFECTIVE TIME MANAGEMENT
Identify the key components of effective time management.
Recognize the barriers that can prevent effective time management.
Utilize key strategies for effective time management.
GIVING IT YOUR BEST AT WORK
Recognize the importance of being highly committed to their work.
Assess how well they are engaged at their job.
Determine what gets in the way of giving it their best at work.
Identify how to tap into energy, talents and enthusiasm at work.
Create a personal plan for developing themselves and increasing their value
as an employee.
SEMINARS
GOAL SETTING FOR SUCCESS AT WORK
Define their personal meaning of success and identify personal values.
Develop a brief mission statement.
Use a tool for creating SMART goals and an action plan.
Create a short-term or long-term work goal.
Employ strategies for staying committed to goals.
Apply the techniques to non-work-related aspects of their lives.
HOW TO BE A HIGH-PERFORMING TEAM MEMBER
Recognize the characteristics of a high-performing team (HPT).
Explore their role as a team member.
Identify ways they can be more valuable to their team.
Use strategies for developing the 8 key qualities of an HPT member.
Create a personalized action plan.
MAKING IMPORTANT LIFE AND BUSINESS DECISIONS
Identify factors that affect decision making.
Understand the pros and cons of their personal approach to decision making.
Apply a 5-step process that allows them to:
Research their options in a way that will encourage support from others.
Explore, combine, and apply multiple decision-making strategies.
Use tools to weight potential risks, gains, and other factors.
MOTIVATING FOR INNOVATION
Identify the organization’s core values and the drivers for progress.
Clarify why small ideas are the heart of innovation.
Utilize eight critical elements for creating and sustaining an
innovation-friendly environment.
Generate tips for enhancing the ability to contribute creative value to their
job, the organization, and customers.
RESPECT IN THE WORKPLACE: AN EMPLOYEE’S GUIDE
Define disrespectful, inappropriate behaviors.
Recognize three types of disrespectful behavior.
Identify signs of disrespectful behavior in the workplace.
Define your role in preventing or eliminating disrespectful behavior
in the workplace.
SEMINARS
RUNNING EFFECTIVE MEETINGS
Plan ahead and prepare for meetings.
Encourage active participation and sharing of ideas.
Manage distractions and interruptions.
Coordinate and run teleconferences.
Apply problem solving, decision making and action planning as a group.
Close a meeting and follow up on action items.
SAVVY BUSINESS TRAVEL
Use best practices for savvy travel, including coping with delays, working with
airlines, and packing.
Share tips with each other.
Understand how to stay safe while traveling.
Recognize ways to be healthier while traveling.
SEEING THE GLASS AS HALF-FULL: INCREASING YOUR OPTIMISM AT WORK
Recognize the benefits of optimism.
Determine how optimistic or pessimistic they are.
Identify and change negative thinking patterns and habits.
Develop a positive outlook and increase their optimism at work.
Incorporate positivity into their work day and apply tips to help improve
job satisfaction.
STOP PUTTING IT OFF: STRATEGIES FOR OVERCOMING PROCRASTINATION
Use The Procrastination Inventory to identify avoidance habits.
Identify the negative effect of procrastination on personal and professional life.
Identify the psychological basis for the behavior.
Apply a 6-step model for overcoming procrastination and maximizing their time.
SUCCESSFUL DELEGATION
Articulate the effects and benefits of delegating tasks / projects.
Identify tasks that can be delegated with the right team member.
Practice effective delegation.
Practice questions and feedback to review employee’s progress on new
task /project.
SEMINARS
SUCCESSFUL STRATEGIES FOR TELECOMMUTERS
Identify the benefits and challenges of working remotely.
Apply self-management strategies to enhance productivity.
Build social capital and nurture effective work relationships.
Increase visibility and manage their career in the remote environment.
THE BASICS OF PLANNING AND PRIORITIZING
Recognize the benefit of returning to time-tested strategies for planning and
prioritizing.
Identify their self/time management concerns, strengths, and areas for
improvement.
Clarify the link between personal values, life stage, roles (employee, manager,
parent, friend, home manager, etc.) and the use time.
Use seven best practices for planning and prioritizing.
Use a system for assigning tasks to categories depending on time
sensitivity and importance.
This seminar is designed for entry-level employees who want to learn how to
improve organizing skills.
SEMINARS
STRESS MANAGEMENT
10 WAYS TO OVERCOME OVERLOAD
Assess if they are on overload.
Recognize that they have more control in many areas of their lives than
they think they have.
Describe 10 ways to optimize control and manage their lives more effectively.
Identify a couple of techniques they can apply to their specific overload
issues at work and in personal life.
BOUNCING BACK: HOW TO STAY RESILIENT DURING LIFE’S CHALLENGES
Define resiliency and indicate how it can be used for success and satisfaction
in life.
Assess their personal resiliency level.
Create action plans based on 10 methods for “bouncing back.”
MANAGING HOLIDAY STRESS
Identify sources of holiday stress.
Clarify the conflict between expectations and reality during holiday time.
Recognize the role of traditions and create meaningful rituals.
Gain control of organizing holiday tasks, managing time, and dealing with expenses.
Develop healthy attitudes for coping with the demands of the holiday season.
MANAGING YOUR WORK STYLE TO REDUCE STRESS: HOW TO
A PPROACH WORK WITH HUMOR AND WISDOM
Identify the traits of a high-stress and a low-stress work style and indicate
which style reflects their own work behavior.
Describe each style’s impact on themselves and their co-workers.
Develop strategies for fine-tuning their perspective, tapping into their wisdom.
and applying humor to reduce stress at work.
MANAGING STRESS: THE ROAD TO RESILIENCY
Define stress and resilience
Recognize personal stressors and responses to them
Identify the qualities of resiliency and effective coping
Strategies for maintaining resiliency, exerting control, and managing
unrelenting stress
SEMINARS
OVERCOMING BURNOUT
Define burnout and identify its causes.
Identify symptoms and behaviors associated with burnout.
Determine whether or not their stress has reached the burnout phase.
Create techniques for coping with, as well as avoiding, burnout.
Practice a relaxation exercise.
RELAX THE BODY, CALM THE MIND
Identify the interconnection of the mind, body, and stress.
Discover the value of relaxation techniques.
Activate their body’s own relaxation response.
Practice three stress management techniques: breathe awareness,
progressive muscle relaxation, and visualization.
Attendees should be prepared to participate in relaxation exercises during the
session. This seminar builds upon specific relaxation techniques mentioned in
Understanding Stress, Increasing Resiliency.
UNDERSTANDING STRESS, INCREASING RESILIENCY
Define stress and understand the “costs” of negative stress.
Recognize the body’s response to stress.
Use strategies for increasing resiliency during times of stress.
Feel more in control of their life.
WORK / LIFE BALANCE
SEMINAR
S
BALANCING SHIFT WORK AND FAMILY/PERSONAL LIFE
Identify the challenges they face as a shift worker.
Use basic techniques for getting good quality sleep.
Recognize the role of nutrition and what to eat/not to eat while working the
night shift.
Explore strategies for improving the quality of family and personal life.
DUAL CAREER RELATIONSHIPS: BALANCING WORK AND YOUR
LIFE TOGETHER Participants will learn to:
Pinpoint the stressors they are experiencing in their dual career relationship.
Identify the challenges facing contemporary couples relative to stressors
and time constraints: communicating effectively, negotiating a life together,
sustaining couple intimacy, getting the work done, and balancing individual
and relationship needs.
Generate strategies for developing an effective partnership that promotes
quality of life for the individual, couple, and family.
EFFECTIVE TIME MANAGEMENT
Identify the key components of effective time management.
Recognize the barriers that can prevent effective time management.
Utilize key strategies for effective time management.
NAVIGATING WORK AND LIFE
Recognize the terms “navigating” and “integrating” in regard to their work and
personal lives
Clarify how their present life differs from the quality of life they would like.
Identify areas that could benefit from new approaches.
Apply seven key tools that can enhance work/life quality and provide greater
personal satisfaction.
ONGOING LEARNING FOR SUCCESS
Define what success means to them.
Recognize the benefits of ongoing learning.
Take advantage of learning opportunities on the job and outside of work.
Identify skills one might develop or interests one might pursue.
Adopt the attitude and habits of a lifelong learner.
Find learning opportunities.
SEMINAR
S
SETTING LIMITS AT WORK AND IN YOUR PERSONAL LIFE
Identify challenges, including internal and external barriers, of setting clear
limits at work and in personal/family life.
Assess personal strengths and vulnerabilities as they relate to delegating.
Determine if a situation warrants delegation.
Develop assertive communication techniques to manage time more effectively.
Create strategies for setting limits and delegating at work and in one’s personal life.
This seminar is not suitable for employees whose jobs do not allow for delegating.
SIMPLIFY: BEING PRESENT FOR LIFE’S MOMENTS
Identify how life became hurried and complicated.
Identify their core values and set priorities based on their values.
Recognize the difference between “minutes” and “moments”.
Apply tips to simplify their life, slow down, and be present each day.
STAYING STRONG AS A COUPLE
Identify 7 practices that serve as the core of satisfying marriages.
Generate techniques for putting each practice into action.
Discover effective ways to strengthen couple relationships.
WORKING WOMAN’S SURVIVAL COURSE: PRACTICAL HELP FOR
CREATING BALANCE IN YOUR LIFE
Identify ways women respond to the challenge of work/life balance.
Use a tool to assess their own response to work/life challenges.
Use strategies for dealing with multiple demands.
Incorporate ways to increase opportunities for self care.
WORRY LESS, ENJOY LIFE MORE
Recognize the signs of worry and how they can impact happiness.
Generate and deal with specific triggers to worry.
Identify areas of change to reduce worry.
Develop new strategies for managing worry.
WORKPLACE ISSUES
SEMINAR
S
BULLYING AT WORK: INFORMATION AND STRATEGIES
Define workplace bullying / psychological harassment.
Clarify the impact of bullying on the individual and the organization.
Employ actions to take if being bullied.
EXPLORING DIVERSITY
Define the primary and secondary dimensions of diversity
Identify the origins of personal assumptions and attitudes towards individuals
who differ from us.
Explore the many kinds of diversity in the workplace and techniques that
contribute to organizational cohesiveness
HARASSMENT: IT’S AN ISSUE OF RESPECT
Define harassment.
Describe the EEOC guidelines regarding sexual harassment and the two
court-recognized types.
Identify conduct in the work environment that could be interpreted as harassment.
Explain organizational policy and procedures regarding how to report a
complaint of harassment.
Describe the employee’s role in preventing harassment and building a climate
of respect.
MOTIVATION AND WILLPOWER
Define motivation and willpower.
Explain the power of realistic goal-setting.
Explore the barriers and challenges they face when working toward a goal.
Apply tips to boost motivation and willpower.
Develop an action plan to help achieve goals.
PREDICT AND PREPARE: A GUIDE FOR DEALING WITH STRESSFUL
EVENTS IN THE WORKPLACE
Identify common emotional, cognitive, behavioral and physical reactions to
traumatic events.
Describe the stress response and implications of cumulative stress and
delayed reactions.
Explore strategies for preparing for and coping with traumatic incidents.
SEMINAR
S
UNDERSTANDING INTERGENERATIONAL TEAMS
Identify the unique values and behaviors of each of the four generations
in today’s workplace.
List the advantages of having multiple generations on a team.
Leverage the strengths of each generation to build and sustain a vital team.
Create strategies that unite all generations at work.
VICARIOUS TRAUMA: DEALING WITH STRESS-RELATED
WORKPLACE EVENTS
Describe the characteristics of vicarious trauma.
Recognize the life cycle of a critical incident.
Identify the triggers and symptoms of vicarious trauma.
Describe the value of self-care in coping with vicarious trauma.
WORKPLACE SUBSTANCE ABUSE: EVERYBODY LOSES
Describe the effects of substance abuse on theworkplace, family, and body
Define substance use, abuse, and dependence
Identify the effects of enabling behaviors
Explain their organization’s policy regarding substance abuse
Select appropriate steps to address their own use or to assist a
using co-worker
30-MINUTE TIP SESSIONS
30-minute tip sessions are available for work environments in which
employees have very limited time to attend training, but could benefit from
information and practical suggestions. These sessions highlight quick tips
and strategies based on a particular topic.
6 TIPS FOR MANAGING STRESS
Recognize feelings.
Use effective problem-solving methods.
Practice healthy habits.
6 WAYS TO BOUNCE BACK
Increase optimism and enjoy the small pleasures in life.
Take an active approach to problem solving.
Prepare for and be open to change.
TIPS FOR MANAGING HOLIDAY STRESS
Set expectations.
Manage time and budget.
Prepare for family dynamics.
Take care of themselves.
TIPS FOR EMAIL ETIQUETTE
Use email appropriately and effectively.
Avoid email habits that may negatively affect their message or their
work relationships.
Distinguish when and when not to use email.
CONQUERING EMAIL OVERLOAD
Improve email management.
Reduce inbox clutter.
Process and respond to emails more efficiently.
Find helpful resources and tools for using email.
This seminar provides a general overview of email management. It does not
provide detailed advice about specific email systems.
DAILY HEALTH HABITS
Identify ten healthy habits you should try to do each day.
Recognize how small changes to daily habits can impact their health
and well-being.
Incorporate changes gradually and build them into a routine.
Set goals and develop an action plan for healthy habits.
HEALTHY LUNCHES
Pick healthier choices when dining out.
Find ways to fit more food groups in lunches.
STREAMLINING YOUR BILL PAYING
Identify methods for organizing their bills.
Identify online bill paying options.
Apply strategies for coordinating household bill paying responsibilities.
Use tips for managing their budget if it is impacting their ability to pay
bills on time.
CONTINUING EDUCATION SERIES
Ceridian is pleased to be able to provide a new training offering for 2015. The
Continuing Education Series is a unique way to provide skills and information
to employees who are interested in more in-depth and ongoing learning.
Each series contains three seminars which follow a particular theme. They
begin by identifying basic needs and/or issues and move towards a more
complex examination of the identified topic. Lastly, they provide strategies,
tools and instruction that employees can utilize to enhance their
performance and productivity in the workplace and in their personal lives.
The content of each series is reflective of the same topics contained in our
seminars, however, the series approach further augments the employee’s
learning experience.
It is recommended that the three seminars be delivered within a three month
period or less.
CHANGE MANAGEMENT
Change is inevitable and constant. This series focuses on identifying the phases
and process of change and increasing one’s adaptability to change. It then
addresses more specifically workplace change and how one can work with
change and make it work for him/her. Lastly, once the participant has developed a
foundation of knowledge around the idea of change and how to accept it, it further
provides tools to strengthen one’s ability to master change in his/her professional
and personal life.
A Personal Guide to Managing Change (p. 2)
Navigating Workplace Change (p. 2)
Beyond Coping with Change, Becoming a Change Master (p. 2)
COMMUNICATION
This series is intended to teach the fundamental aspects of effective communication
skills. It starts by addressing listening skills and allows the participant to hone his/her
own listening skills while also helping him/her recognize the impact of poor listening
skills. It then addresses one’s ability to receive feedback and offers strategies for
managing useful and non-useful feedback. Lastly, the series defines feedback and
also addresses the challenge of delivering valuable and constructive feedback.
Communication: The Art of Listening (p. 3)
Communication: The Art of Receiving Feedback (p. 4)
Communication: The Art of Giving Feedback (p. 3)
ELDER CARE
There are a growing number of people who find themselves facing the reality of
caregiving for an older adult. For many employees, the responsibility of caring for
aging parents often coincides with ongoing care for their children as well. This
series identifies this new social reality as well as offers ways that caregivers can
manage emotions and stress that occur because of the challenges facing this
“sandwich generation”. It further provides support for those who are facing the
decision, or may be in the future, of whether or not to seek community care for
aging loved ones.
The Sandwich Generation (p. 6)
Managing the Emotions of Caregiving (p. 5)
The Nursing Home Decision (p. 6)
MANAGING LIFE’S BIG MOMENTS
With significant occasions often comes a greater amount of stress in our lives.
This three part series is intended to identify the sources of “holiday” stress, and
manage the difference between one’s expectations and the reality of what is
possible. It then assists the participant in recognizing the difference between
moments in time and moments of significance and how to be present for them.
Lastly, it provides tools and techniques to aid in achieving relaxation for both the
mind and body when experiencing heightened stress levels.
Managing Holiday Stress (p. 26)
Simplify: Being Present for Life’s Moments (p. 29)
Relax the Body, Calm the Mind (p. 27)
MENTAL HEALTH
This series is designed to educate participants about mental health and how it
impacts the workplace. It is also designed to assist participants in identifying ways in
which they can help themselves achieve mental wellness as well as how to support
and encourage those around us to achieve well-being. The series begins with an
overview of some of the most common mental illnesses diagnosed today, and then
debunks many myths and misconceptions around society’s perception of mental
illness. It then moves toward examining one of the most common mental illnesses
affecting people today – depression. Lastly, the series examines how one can utilize
various tools in order to discover what we need to learn about ourselves in order to
achieve emotional wellness.
A New Attitude: The Truth About Mental Illness (p. 7)
Understanding the Difference Between Depression and the Blues (p. 9)
Happiness: Learning from Positive Psychology (p. 8)
FINANCE
These sessions will assist participants in protecting their personal information as well
as provide tools to help manage financial stress. Identity theft is a growing problem
in today’s society and this session helps participants become more cognizant of this
growing threat. This series helps to recognize the scope if this issue, and then further
informs the participant how he/she can manage finances as well as plan for a secure
future.
Identity Theft: Protect Your Personal Information and Money (p. 10)
Managing Your Money in Today’s Economy (p. 11)
Making Ends Meet on a Tight Budget (p. 10)
EATING WELL
CONTINUING EDUCATION
SERIES
This is a nutrition series that begins with the basic understanding and definition of
good versus poor nutrition reiterating the basic food groups and outlining strategies
toward healthy living. The second session delves deeper into how particular choices
within each food group will benefit the body and provide specific nutrients that our
bodies require. The final session examines various strategies to promote healthy
eating for oneself and one’s family by providing recipes as well as ideas regarding
effective planning tools and meal ideas for “leftover cooking.”
Nutrition Labeling and Marketing Claims (p. 13)
Nutrition for Life (p. 13)
Healthy Meal Planning (p. 12)
LIVING WELL
This series focuses on behavioral wellness. It identifies the most basic changes that
we all can make in order to move toward a healthier lifestyle. It then moves
forward providing more specific exercise ideas and assists in creating a plan for
sustaining fitness. Lastly, the series focuses on identifying one’s specific negative
habits, and how to make life changes that improve overall health and wellness and
ultimately one’s happiness.
Daily Health Habits (p. 34)
Staying Fit for Life With Exercise (p. 14)
Changing Habits, Changing Lives (p. 12)
RETIREMENT
This series begins by focusing on maintaining health throughout midlife and
fostering longevity as one ages. It further assists the participant in planning for this
significant life change by providing tools to assist him/her with moving from the
world of work to the world of retirement. Lastly, the decision to continue in the world
of work as a “mature worker” is addressed and strategies are presented that will
assist the participant in making that decision.
Healthy Aging: Living Better Longer (p. 16)
Planning Your Lifestyle as a Retiree (p. 16)
Work After Retirement (p. 16)
PARENTING
This series identifies the qualities of strong families, along with what helps to create
adult happiness as well as joy in children. It then moves forward to address the
most common and growing problem in schools as well as in society in general:
bullying. It helps all members of the family identify all forms of bullying and
provides information regarding how to become
involved with the school and community and help provide an optimal solution. Lastly,
the series helps parents recognize signs of stress in their children and provides them
with tools to help children deal with challenges and pressure.
Strong Families, Happy Children: A Parenting Model for the 21st Century (p. 20)
Bullying: What Parents Should Know (p. 17)
Helping Your Child Deal with Stress: Teaching Resiliency (p. 18)
COUPLES’ SURVIVAL
These three sessions are intended to provide assistance in identifying the
characteristics of a healthy and growing relationship as well as provide ideas for
coping with common difficulties. It further focuses on practices that assist in
strengthening the couple relationship. Lastly, the sessions tackle the most common
cause of couple distress – finances – and provides various tips to help avoid money
conflicts.
Building Healthy Relationships (p. 3)
Staying Strong as a Couple (p. 29)
Couples and Money (p. 10)
STRESS MANAGEMENT
The “stress” series is designed to identify various signs of stress as well as the
positive and negative impact of stressors on the body. It then moves towards
identifying one of the major causes of stress – overload. The continuum moves
through various ways to take control of the issues that generate negative stress and,
more importantly, suggests ways to manage and/or eliminate negative stress from
daily life.
Understanding Stress, Increasing Resiliency (p. 27)
10 Ways to Overcome Overload (p. 26)
Relax the Body, Calm the Mind (p. 27)
ACHIEVING SUCCESS AT WORK
This series is designed to build a foundation that will assist in the development of a
well rounded, professional and productive employee. It will create an awareness of
appropriateness in the workplace both in how one conducts oneself in-person and
electronically. Once the basic fundamentals are achieved, the series then introduces
ways in which an employee can utilize his/her skills and elevate them by becoming
highly productive, increasing efficiency and achieving a greater satisfaction in
his/her work life.
Business Etiquette: Enhancing Your Professionalism (p. 3)
Best Practices for E-mail (p. 21)
Boosting Your Personal Productivity (p. 21)
HARASSMENT
This series is intended to help educate and protect employees from bullying and
harassment in the workplace. It also identifies various behaviors that could be
considered “harassment” as well as outlines one’s personal responsibility/role in
preventing harassment. Lastly, the sessions explore various kinds of diversity in
the workplace and techniques that contribute to a respectful workplace..
Bullying at Work: Information and Strategies (p. 30)
Harassment: It’s an Issue of Respect (p. 30)
Exploring Diversity (p. 30)
TEAM BUILDING
This series begins by identifying the fundamental aspect of any relationship –
trust. Once the participants can identify how to build trusting relationships, they
then learn how to maintain and develop these relationships even in times of crisis.
The series is intended to aid the employee in developing working relationships
and in valuing the knowledge and skills of others while applying his/her own skills
and knowledge in a group setting. Once this has been achieved, the participant
learns to identify how to enhance his/her skills that will allow him/her to become a
high achiever in the workplace. It also helps the participant to recognize his/her
role as a team member and how to become more valuable in that role.
Building Trust at Work and in Your Personal Life (p. 3)
The Basics of Collaborative Problem Solving (p. 4)
How to Be a High-Performing Team Member (p. 23)
Seminar Extensions range from 2 to 3 hours in length and are sessions designed
to increase employee productivity and engagement. These sessions assist with
a wide variety of issues and target all employee audiences or intact work
groups. Our highly interactive skill-building sessions are designed to enhance
participant retention of materials through the application of concepts and
techniques. Recommended group size is 25-30 employees.
HEALTH AND WELLNESS
A LIFETIME OF HEALTH
Distinguish between normal aging and disease.
Recognize the various physiological and psychological changes that occur
through the normal aging process.
Employ ways to maintain good health through the ages.
or 3 hour training seminar
CHANGE MANAGEMENT
TRANSITION MANAGEMENT FOR EMPLOYEES
Describe a change model that provides a context for understanding
today’s continuously changing business environment.
Recognize the normal reactions people have to organizational change.
Identify the impact of frequent organizational change on performance.
Generate strategies and plans to manage in a constantly changing
work environment.
2 hour training seminar
MIDLIFE AND RETIREMENT
PLANNING FOR MIDLIFE AND BEYOND: CREATIVE WORK AND
LIFE AFTER 50
Identify the opportunities and challenges of midlife.
Create a vision of the satisfying adulthood that they want.
Use an approach to live more fully on their own terms.
Identify critical areas of life planning; set goals; develop action plans.
Recognize the wide range of choices that are in this next phase of life.
Utilize strategies to increase confidence and optimism about the future.
RETIRE, REWIRE, RENEW: EMBRACING THE TRANSITION
Identify how retirement is changing.
Create their personalized blueprint for retirement that will guide them
towards greater life satisfaction.
Recognize that work in a variety of formats will likely play a role in
their “retirement”.
Examine that now is the time to enhance future relationships and explore
leisure interests.
Embrace attitudes and beliefs that will lead to a brighter future.
or 3 hour training seminar
STRESS MANAGEMENT
PREVENTING WORKPLACE BURNOUT
Recognize risk factors and their current potential for workplace burnout.
Identify the physical, emotional, mental, and behavioral symptoms of burnout.
Define the workplace-based causes of burnout.
Describe stress, the stress response, and changeable vs. unchangeable
stressors.
Implement techniques to cope with personal symptoms of burnout.
Generate action plans to resolve workplace-based stressors and reduce
burnout potential.
hour training seminar
STRESS MANAGEMENT: STRATEGIC LIFE PLANNING
Describe the symptoms of stress.
Distinguish between stress and the stress response.
Identify their personal symptoms and causes of stress.
Define the holistic theory of stress management and its guiding principles.
Generate stress management techniques that suit individual lifestyles.
Analyze the impact of changing a stressful situation.
Develop a personal strategic plan to manage stress.
Recognize the body’s response to stress.
Identify personal stressors.
Connect stress and depression.
Practice strategies for thinking productively and becoming resilient.
Utilize strategies to feel more in control of life.
WORK / LIFE SOLUTIONS
NAVIGATING WORK AND LIFE
Assess strengths in work/life balance and pinpoint areas that could
benefit from improvement.
Define “balance” as it applies to work/life.
Incorporate strategies for managing internal and external expectations.
Apply 10 key tools to enhance work/life balance.
Create three goals for work/life balance.
Examine ways to become more in control of life.
REINTEGRATION OF SERVICE MEMBERS INTO THE CIVILIAN WORKFORCE
Identify reasons veterans make great employees
Recognize myths about transitioning veterans into the civilian workforce
Assist the civilian workforce in welcoming veterans
COMMUNICATION
CONFLICT MANAGEMENT
Identify their preferred style of dealing with conflict.
Respond appropriately to others’ anger and eliminate self-destructive behaviors.
Use proven conflict resolution skills and deal with common reactions to conflict.
Repair damaged relationships with co-workers.
2-3 hour training seminar
“WHAT I MEANT WAS…”: BASIC COMMUNICATION SKILLS
Identify barriers to effective communication.
Use a variety of techniques to enhance their interpersonal communication styles.
Provide useful feedback.
Identify non-verbal messages which impact communication.
Apply active listening skills to ensure correct interpretation of another’s message.
CUSTOMER SERVICE
WORKING WITH CHALLENGING BEHAVIORS
Describe factors of human behavior which causes people to become challenging.
Identify how customer behavior affects their responses.
Recognize their personal “hot buttons” and learn to control their immediate responses.
Manage challenging behaviors by applying proven tools and techniques.
Utilize coping strategies to “de-stress” when interacting with challenging customers.
DELIVERING OUTSTANDING CUSTOMER SERVICE
Display a professional image for their organization.
Exhibit effective communication skills – both face-to-face and on the telephone.
Handle challenging situations while preserving the customer relationship.
Manage common customer problems and complaints.
Build customer rapport and loyalty.
TEAM DEVELOPMENT
CREATING A POSITIVE WORK ENVIRONMENT
Identify qualities of a healthy work environment.
Describe the four stages of team building.
Define the role of the manager as coach.
Employ strategies and styles for conflict resolution.
Motivate their staff through a variety of proven techniques.
MBTI: BUILDING TEAM EFFECTIVENESS BY UNDERSTANDING TYPE
The MBTI (Myers-Briggs Type Indicator) is a widely used personality inventory
that allows people to gain an understanding of their preferences, particularly
with respect to energy source, information gathering, decision making, and
lifestyle/work patterns. Participants will explore how these preferences
influence communication and team dynamics.
Participants will experience first hand what their personality differences
and similarities are, fostering openness and trust.
The group will discuss how personality type positively impacts teambuilding and underscores the value of diversity.
Participants will identify how their understanding of differences can
improve communication, team culture, leadership, problem solving and
stress management.
3 hour training seminar plus advance online completion of the MBTI inventory
MENTORING RELATIONSHIPS: GUIDANCE FOR MENTEES
Define the concept of mentoring.
Identify benefits of mentoring for the mentor, mentee, organization,
and customers.
Describe the roles and expectations of the mentee.
Utilize techniques for building and sustaining a successful mentoring
relationship.
Plan a first meeting: conversation starters, goal setting, a development plan,
boundaries,
concerns, and exchange of information about self
Identify concerns about the mentoring relationship and strategies for
managing challenging situations.
WORKPLACE SOLUTIONS
EXPLORING DIVERSITY
Define the primary and secondary dimensions of diversity.
Describe the strategic importance of diversity.
Identify the origins of their personal assumptions and attitudes toward
others who differ from them.
HARASSMENT: IT’S AN ISSUE OF RESPECT
Define harassment.
Identify conduct in the work environment that could be interpreted as harassment.
Explain organizational policy and procedures regarding how to report a
Describe the employee’s role in preventing harassment and building
a climate of respect.
HARASSMENT AND VIOLENCE
Define harassment and violence and identify behaviors in the work
environment that could be interpreted as such.
Explain the impact harassment and workplace violence have on
organizational costs.
Describe the employee’s roles in preventing violence and harassment and
building a climate of respect.
Indicate organizational policy and procedures for handling instances of
harassment or violence.
and 2 hour versions available
MENTORING RELATIONSHIPS: SUPPORT FOR MENTORS
Define the concept of mentoring.
Identify benefits of mentoring for the mentor, mentee, organization, and customers.
Describe the roles and expectations of the mentor.
Utilize techniques for building and sustaining a successful mentoring relationship.
Plan a first meeting: conversation starters, goal setting, a development plan,
boundaries, concerns, and exchange of information about self
Identify concerns about the mentoring relationship and strategies for managing
challenging situations
MANAGER TRAINING
Manager Training sessions are designed to offer existing and emerging
managers and supervisors an opportunity to expand their knowledge base and
skill set. The sessions are offered as stand-alone classes or as part of a
program package created to sustain learning over time.
MANAGER TRAINING
BLENDED LEARNING PROGRAMS
Our blended learning programs consist of in-class training sessions with an option for
telephonic group coaching sessions. This combination of learning modalities serves
to reinforce learning over time and sustain behavior change.
By investing in the development of an employee’s knowledge and skills, organizations
demonstrate:
A commitment to continuous learning, growth, and organizational well-being
Their capacity to align talent to organizational strategy
Their ability to improve employee engagement and retention
Paths to building cultural cohesion
Improved morale
Strengthened customer satisfaction
Improved organizational performance
Better profit margin through efficiency
Your organization is unique and development of your employees is no exception.
Ceridian’s Manager Training Programs adapt to your organization’s needs, goals,
culture, and definition of success.
Our experienced facilitators and content specialists work with you to develop and
deliver programs targeted to your organizational needs. Our training uses proven
adult learning methodologies, and decades of experience to provide your staff with
real-work applications. Your management program beings with:
Listening
We work closely with you to identify organizational needs, identify any challenges
and determine what success will look like for your team.
Design
We will design a program that fits with your learning vision. This is an evolving
process that allows us to determine the most relevant content for your
organization.
Delivery
Our knowledgeable facilitators engage the experience and skills of your
employees to drive conversations through case studies and experiential learning.
Telephonic Group Coaching sessions are available along with classroom learning.
Coaching is interactive and allows for personal reflection and extensive hands-on
experience. Participants take away new knowledge and ideas that are directly
applicable to their work environment.
Contact your account or sales representative for further details and
to set up an appointment for your customized needs assessment.
MANAGER TRAINING
MANAGER ESSENTIALS
Effective management involves critical thinking as well as applied skills. This
program is designed to optimize operational performance and to help current and
aspiring managers become highly effective with people and tasks. The focus is on
people management and development, including engaging and retaining best-inclass talent, fostering communication, and enabling best performance.
Maximum of six (6) Leadership Fundamentals
Seminars. Participants will learn to:
Manage self and your teams more effectively
Identify characteristics and styles of effective management
Explore engagement and retention methods
Enhance communication skills with employees one-on-one or in a group
Discover the links between performance management and organizational
success
MANAGER AS LEADER
This program will help managers understand various approaches to leading with
confidence and authority. The focus is on learning both theoretical models and
practical skills so that participants are better prepared to understand the effects of
their decisions on those they lead.
Maximum of eight (8) Leadership Fundamentals Seminars.
Examine practical models and key competencies of effective leadership
Practice tailoring communication skills to the needs and concerns of others
Explore techniques to encourage healthy debate and develop consensus
Discover how successful organizations use strategic management to build
accountability
CHANGE MANAGEMENT
This program will help managers deal effectively with changes in the workplace
while supporting people as they overcome their resistance to change. It will also
demonstrate the principles of clear communication throughout the change process.
Maximum of six (6) Leadership Fundamentals Seminars.
Create a vision and understand the basis for change.
Develop insight into the reasons people resist change.
Identify strategies and tactics to help employees overcome resistance
to change and build support for the change initiative.
Assess strengths and development areas as a change leader and identify
ways to improve skills.
Explore strategies to motivate, persuade, and inspire employees.
MANAGER TRAINING
LEADERSHIP FUNDAMENTALS
Leadership Fundamentals seminars are designed for Managers and are offered
individually or as adjuncts to blended learning programs.
A MANAGER’S GUIDE TO PREVENTING HARASSMENT
What is harassment? Does the alleged harasser’s intent matter or only how the victim
perceived the behavior? Does a person have an obligation to inform someone if they
dislike a behavior? Harassment can be a complex topic for some. Not recognizing
the impact of harassment on the work environment leads to ignoring offensive
behaviors that violate the organization’s policies and may be illegal. This session
examines harassment as a legal issue, a policy issue, and a personal issue.
Participants are challenged to explore their own views on harassment and are
empowered to address the problem instead of avoiding it.
Define harassment.
Describe the EEOC guidelines regarding sexual harassment and the two courtrecognized types.
Identify behaviors in the work environment that could be interpreted as harassment.
Explain the impact harassment has on organizational costs.
Recognize the organization’s liability regarding harassment.
Describe the manager’s roles in preventing harassment and building a climate
of respect.
Explain organizational policy and procedures regarding how to handle a
California A.B 1825 – This session meets the two-hour sexual harassment prevention
training requirements of California and Connecticut state employment laws.
COACHING SKILLS: DEVELOPING AND MOTIVATING YOUR STAFF
Coaching unlocks the potential of individuals and teams, to maximize performance
and effectiveness, and enhance personal satisfactions in their work. Many managers
find that they have received little preparation for this task of coaching and motivating.
The workforce is different, values have changed, and what used to motivate
employees no longer works. This session is geared toward managers who are
interested in developing, inspiring and motivating their staff to exceed expectations.
Assist employees in their professional development.
Use empowerment and delegation as developmental tools.
Provide developmental feedback to their employees.
MANAGER TRAINING
COMMUNICATION ESSENTIALS FOR MANAGERS
Communication skills are essential for employees and managers alike. Research
indicates we spend 80% of our workday trying to communicate our ideas to others.
There are all sorts of barriers that prevent us from finding a “commonness of
understanding” when we’re trying to convey a message to someone. This
interactive workshop will help participants to effectively and accurately
communicate their ideas, instructions, thoughts, and feelings by practicing
techniques and skills for overcoming communication barriers.
Identify barriers to effective communication.
Use a variety of techniques to confirm that their messages have been received
accurately.
Provide constructive feedback to employees.
Identify nonverbal messages that impact communication.
Apply active listening skills to ensure correct interpretation of others’ messages.
Generate action plans to break down organizational communication barriers.
CONDUCTING PERFORMANCE APPRAISALS
Supervisors routinely rate conducting performance reviews as one of their least
favorite tasks. Yet the performance appraisal tool, used appropriately with regular
performance discussions, can be an effective means of discussing performance,
establishing goals and measuring success. This training session will help decrease
anxiety about the review process by giving evaluators a chance to develop their skills
and get immediate feedback.
Describe the benefits to managers and employees that result from conducting
performance appraisals.
Recognize that a performance appraisal is a key part of a positive
performance management system.
Review the necessity of documentation to facilitate an objective review.
Conduct a productive performance review meeting.
Establish SMART goals.
Discuss managing difficult situations that may arise in the performance
review meeting.
MANAGER TRAINING
CONFLICT RESOLUTION
Conflict motivates us to consider new ideas and challenges us to improve our
communication style. Each individual has a tendency towards a particular style to
manage conflicts. These styles range from avoidance to collaboration. While not all
conflicts in the workplace can be successfully resolved, they must be managed,
and the goal is always resolution. This seminar examines proven conflict-resolution
techniques and offers an opportunity for participants to practice those techniques.
Identify the factors that often cause workplace conflict.
Recognize the different kinds of conflict and appropriate responses to each.
Examine the processes of conflict resolution and implement behaviors that
produce effective results.
Explore proven approaches to resolving conflict.
Assess preferred styles in managing conflict.
DEVELOPING EMPLOYEES
Forward-thinking managers have many resources at their disposal for helping all
employees reach their full potential. It is an important responsibility for managers to
enable employee learning. To support the learning and development of employees,
managers must establish learning opportunities while providing encouragement and
support. This seminar examines current approaches to employee development.
Recognize the differences between instruction, coaching and mentoring.
Employ ways to empower and encourage employee development.
Examine developmental strategies for utilizing the most appropriate approach
based on employee skill and knowledge.
MANAGER TRAINING
DOT REASONABLE SUSPICION SUPERVISORY TRAINING
The session is designed to meet the DOT regulation 382.603 requiring that all
persons designated to supervise drivers receive at least 60 minutes of training on
alcohol misuse and an additional 60 of training on controlled substances use. This
training is designed to help you better understand the DOT rules and regulations
regarding alcohol and controlled substances, testing requirements and supervisory
responsibilities.
Describe the DOT alcohol and controlled substances prevention rules.
Identify circumstances under which reasonable suspicion testing is conducted
according to the DOT regulations.
Recognize signs and symptoms of drugs being tested for and their effects on
performance safety-sensitive functions.
Define alcohol misuse, a hangover, and the effects on workplace safety.
Manage an employee to conduct a reasonable suspicion test and complete the
required documentation.
Explain their organization’s policy and procedures regarding DOT reasonable
suspicion testing.
EMPLOYEE ENGAGEMENT
Feeling engaged with work is in everyone’s best interest, because an engaged
workforce boosts organizational performance, workplace morale, and retention rates.
An engaged workforce is more productive, positive, and sustainable. People who
belong to this type of culture feel a connection with their work and are better able to
maintain a healthy attitude and find a satisfying work/life balance.
Recognize the concept of engagement.
Examine strategies to create a culture of engagement.
Create solutions to overcome barriers to engagement.
Explore the benefits of a healthy attitude.
MANAGER TRAINING
ESSENTIALS OF PEOPLE MANAGEMENT
Forward-thinking managers know that all their other skills are only accessories to
their ability to manage people efficiently, thoughtfully, and fairly. This course
introduces managers to the essential principles of responsible people management
by determining their own management style and becoming aware of other
effective styles.
Identify personal management style and learn other effective styles.
Explore the overall role of a manager.
Recognize the importance of reciprocal accountability.
FUNDAMENTALS OF CHANGE
Given that organizations often experience rapid change, sustainable success can
depend on how this change is managed. This seminar addresses the
foundations of change, change strategy, and the inevitability of change.
Recognize the foundations of change strategy.
Examine strategies to create and sustain buy-in for the change process.
Explore the risks of not changing.
IMPROVING PERFORMANCE THROUGH CONSTRUCTIVE FEEDBACK
The ability to give and receive honest and relevant feedback is a critical skill for any
profession. Giving feedback lets others know how they are performing in terms of
their work-related performance and behaviors. Receiving feedback indicates the
understanding and pertinence of the information communicated. Giving and
receiving feedback is a key skill in today’s work environment.
Clarify the progressive discipline process according to their organization’s policies.
Apply the five key elements of constructive feedback to the performance discussion.
Handle challenging emotional responses from employees during the performance
improvement process.
Implement an effective performance improvement plan.
This training is designed for experienced managers searching for more
effective means of communicating expectations and creating performance
improvement plans.
MANAGER TRAINING
IN THE AFTERMATH OF DISASTER: LEADERSHIP STRATEGIES
No one could fully anticipate the overwhelmingly devastating effects of recent
disasters and the magnitude of losses that individuals have incurred. The aftershock
will continue to be felt after the actual event. As individuals struggle to deal with their
losses, organizations recognize the need for additional support. This session is
specifically designed to assist leaders in understanding traumatic stress and the
disaster recovery process.
Describe the impact of traumatic stress, grief, and loss.
Recognize warning signs that an individual is struggling with traumatic stress.
Effectively lead employees who have suffered traumatic losses.
Demonstrate compassion and transition employees to constructive action through
the ACT communication process.
Implement self-care skills to help them deal with their own reactions.
Leverage the resources available through the employee assistance
program for both management and associates.
KEEPING OUR BEST: RETENTION OF KEY TALENT
Research shows that effective retention efforts require more strategy or discipline
than managers might think. In fact, a “high-quality boss” is consistently cited as one
of the most important job attributes by key talent. Managers are in a unique position
to drive retention, as they are the main factor in influencing an employee’s intent to
stay or leave an organization.
Identify with the concept of employee engagement.
Learn how to recognize key talent within the organization.
Identify key motivators and individual goals of top talent.
Assess the risk of high performers disengaging or leaving the organization.
Employ ways to be a more effective manager by reviewing the principles of
feedback, recognition, and developmental goals.
MANAGER TRAINING
LEADERSHIP FOUNDATIONS
This course will help participants understand the various approaches to effectively
lead others. The focus is on learning both the theoretical and practical models of
leadership to help develop the skills essential to becoming leaders in the
workplace, the community, and society to help participants become better
prepared to understand the effect of their decisions on others.
Identify various styles of leadership.
Examine different theories of leadership.
Build leadership self-awareness.
Identify characteristics and qualities of leaders.
MANAGER QUICK START
The Manager Quick Start Process (MQS) facilitates the rapid development of a
strong, positive working relationship between a new manager and staff. The
effectiveness of this relationship is affected by the degree of shared understanding
and knowledge, between the manager and staff, developed through two-way
communication. This course will help assimilate new managers and staff through
interactive facilitated learning.
Raise productivity by establishing mutual expectations, performance goals,
and measures.
Discuss priorities and plan an approach to address them.
Build trust by establishing open, two-way communication.
Address rumors and overcome resentment.
Encourage team development.
MANAGING MENTAL HEALTH IN THE WORKPLACE
This course is designed to enhance the skills of managers and HR staff in their
dealings with employees who may have emotional difficulties. It will explore effective
behaviors that result in providing appropriate support while avoiding diagnosis or
assumptions about what is wrong with the individual.
o Identify the role of the manager when dealing with an employee with personal
concerns
o Increase awareness of the top mental health issues; stress and burnout,
depression, and substance abuse
o Recognize the potential warning signs of a troubled employee
o Practice appropriate boundaries and approaches to the troubled employee
MANAGER TRAINING
MANAGING MULTI-GENERATIONAL WORKPLACES
Four generations co-exist in the workforce today. Generational differences present
important challenges and opportunities. This seminar will explore strategies to
address generational gaps, identify the unique values, preferences, and behaviors of
each group, and dispel myths about the generations.
Identify the four generations and the characteristics, values, and behaviors
commonly associated with each group.
Recognize and appreciate generational differences and their effect in the workplace.
Practice strategies that build an organization’s competence in managing
employees across all four generations.
Develop critical skills for motivating each group.
MANAGING REMOTE WORKERS
Reduced commutes, work/life flexibility, and increased autonomy are just a few of
the benefits of a virtual arrangement. Nonetheless, virtual employees also share
some common challenges, ranging from isolation and a perceived lack of visibility
within the organization, to practical issues such as managing technology and
household distractions. This seminar focuses on strategies that have proven most
effective for managers in a remote work environment.
Identify the benefits and challenges of managing remote workers.
Implement strategies to stay connected with a virtual team.
Manage performance through a results-oriented approach.
Increase visibility and job satisfaction of remote workers.
MANAGING RESISTANCE
Change leaders must be able to manage change to help organizations recover,
rebound, and learn faster. Organizations experiencing change must take care to
support internal as well as external clients during the change process in order to lead
change initiatives while reducing opposition. This seminar addresses the value of
providing support and discussing techniques to counter different forms of resistance.
Identify the drivers of and restraints on organizational change.
Assess how individuals and teams deal with and adapt to change.
Examine communication strategies to reduce resistance to change.
MANAGER TRAINING
PERFORMANCE MANAGEMENT
Performance management is a powerful tool for maximizing employee
productivity and for achieving measurable improvements in the success of an
organization. The principles of performance management, when properly
applied, can make a significant difference to an organization’s productivity and
bottom line. This seminar examines the origins and development of modern
performance management systems.
Recognize the components of a performance-management system.
Examine strategies for improving performance.
Discover the importance of relevant performance appraisals.
RUNNING EFFECTIVE MEETINGS
An effective meeting sees the chair as the coordinator, facilitator, and mediator. In
order to be effective, a meeting must allow space for everyone to speak while
encouraging solidarity within the company. This seminar also explores the
conventions of protocol and follow-up that all meetings must observe.
Practice skills for effective facilitation.
Create clear agendas and invitations.
Recognize and follow meeting protocol.
Write correct, concise minutes.
Identify the importance of following up.
MANAGER TRAINING
STAKEHOLDER ANALYSIS
Sustainable success is often affected by how well an organization plans for and
adapts to change. An important part of this process is timely and meaningful
stakeholder analysis. This seminar helps managers understand not only the
necessity and benefits of stakeholder analysis but also the process.
Recognize the importance of stakeholders.
Examine strategies to foster buy-in.
Utilize strategies of stakeholder analysis and its benefits.
STRATEGIC MANAGEMENT AND ACCOUNTABILITY
Strategic management is a means of formulating and assessing plans to improve
the performance of an organization. A high-level management process, strategic
management includes employee and team cooperation when achieving
organizational goals.
Explore the theory of organizational culture as it applies to strategic management.
Examine the links between strategic management and performance management.
Practice the basics of implementation strategies.
SUBSTANCE ABUSE IN THE WORKPLACE: RECOGNIZING THE
ABUSING EMPLOYEE
The supervisor’s day-to-day involvement with employees makes them well placed
to observe indicators of a possible substance abuse problem in the workplace. This
training will help participants better understand how confronting an employee with a
problem can be the greatest service they can provide to both the organization and
the troubled employee.
Recognize the impact of substance abuse on the workplace, family, and body
Define substance use, abuse, and dependence
Identify the effects of enabling behaviors
Recognize indicators of possible substance abuse
Describe behavior that demonstrates “reasonable suspicion”
Identify the appropriate action to take according to their organization’s policy
if they suspect an employee has reported to work under the infuence of drugs
or alcohol
Confront troubled employees and refer themfor assistance during the
performance discussion
MANAGER TRAINING
SUPPORTING EMPLOYEES FOLLOWING A CRITICAL INCIDENT
Traumatic events turn our worlds upside down and leave us with a tremendous loss
of stability and the reminder that our once-reliable world is no longer a predictable,
safe place. This session is designed to enhance awareness of typical symptoms and
provide supports to help build employees’ resilience to the stress associated with
exposure to traumatic situations.
Recognize the impact of traumatic stress, grief, and loss.
Identify the warning signs of traumatic stress.
Utilize a variety of management strategies to support an employee in the
weeks that follow a critical incident.
Leverage resources and refer employees to the EAP for assistance.
TRANSITION MANAGEMENT FOR MANAGERS
During organizational change, the challenge to management is not just to manage
and facilitate change but to be proactive during the transition period, from when the
change is introduced through implementation. This session is designed to provide
managers with the opportunity to reflect on current changes, develop an
understanding of transition management and plan how to lead their employees
through the change process.
Utilize skills for assessing how change is affecting organizational and
individual performance.
Describe the normal reactions people have to organizational change.
Apply coaching skills to help themselves and others improve productivity and
morale during periods of transition.
Develop strategies to leverage the new opportunities change can provide.
MANAGER TRAINING
UNDERSTANDING AND MANAGING DIVERSITY
Understanding, respecting and promoting a diverse workplace is important for
today’s managers. This session is designed to build awareness by introducing
participants to the topic of diversity and exploring the impact of inclusion vs.
exclusion in the work environment. Managers will have the opportunity to plan
initiatives designed to create a work environment of value and respect, enabling
the organization to meet strategic business goals.
Describe the primary and secondary dimensions of diversity.
Describe the strategic importance of diversity.
Recognize the strategic importance of fostering diversity.
Identify the origins of personal assumptions and attitudes towards individuals
who differ from us.
Describe the value of building inclusive organizations.
Identify leadership’s role in fostering a work environment that recognize and
respects different perspectives, ideas and experiences.
As organizations strive to do more with less, managing stress effectively has
become increasingly essential. This seminar helps participants understand and
manage stress to increase your resilience.
Identify personal stressors.
Practice strategies to think productively and to become resilient.
UNDERSTANDING WORKPLACE VIOLENCE AND CREATING A
RESPECTFUL WORKPLACE
Understanding, respecting, and promoting a respectful workplace is important for
cultivating and communicating acceptable behaviors. Workplace violence training
is available to organizations that currently have a workplace violence policy in
place. For this seminar, a human resources representative must be present and
available to speak to the organization’s current policy.
Understand the legislation of workplace violence and harassment.
Understand employers’ obligations and liability regarding workplace violence
and harassment.
Identify indicators and risks factors in workplace violence and harassment.
Describe managers’ roles in preventing harassment and violence while
helping employees.
SPECIALIZED TRAINING SERVICES
TEAM DEVELOPMENT
Team Development sessions are customized to the specific needs of the team and
the interests and goals of the organization. Issues such as a lack of cohesion,
distrust, poor communication, ineffective conflict resolution, and other interpersonal
difficulties may be incorporated. A member of the training team is available to meet
with representatives of their organization; discuss needs; and provide a proposal
outlining objectives, format, and pricing. Sessions may be conducted in a half-, full-,
or multi-day format.
Identify qualities of a healthy work environment.
Describe the four stages of team building.
Utilize strategies and styles for conflict resolution.
WORKING WITH TEAMS THROUGH CONFLICT
Helping teams work through conflict requires both a focus on what is contributing to
the conflict and on the elements of successful, functioning teams.
This specialized training package gives teams the opportunity to gain insight into
current organizational culture and to use that insight to positively shift the cultural
climate.
Our highly specialized blended training program combines one-on-one intake
interviews, one to two days of powerful, in-class workshops and post-session group
coaching calls, designed to keep the team on track and focused on success. The
program is delivered by ICF certified coaches and senior corporate trainers and is
customized to address the needs of specific teams.
Increase productivity through increasing positivity.
Recognize team toxins and their antidotes.
Develop powerful conflict protocols to master conflict.
Develop resilient teams through organizational fitness
INDIVIDUAL AND EXECUTIVE COACHING
1:1 or Executive Coaching is a confidential and highly personal learning process.
Typically, the coaching is designed to bring about an effective action,
performance improvement and personal growth for the individual, as well as
better business results for the organization. It is individualized and is a one-onone process which recognizes that no two people are alike.
Each person has a unique knowledge base, learning pace, learning style and set of
objectives. The individual is held accountable for his/her own progress and is
challenged by the coach to uncover “blind spots” and change behaviors which are
critical for success.
Every coach has a unique approach or style. While each coach’s style may vary, all of
our coaches are certified by an ICF (International Coaching Federation) accredited
institution and adhere to strict professional standards.
Coaching can be delivered in-person, telephonically or a combination of both.
INDIVIDUAL 360 ASSESSMENT PROFILE
This individual leadership assessment tool is used in partnership with our Coaching
Program. The assessment tool measures over 35 leadership competencies and
highlights the key areas of opportunity for growth and development. Participants
receive a complete package in support of the assessment, along with (4) 60 minute
coaching sessions.
The 360 Assessment Profile coaching can be delivered in-person,
telephonically or a combination of both.
CAREER SUPPORT SERVICES
Changing roles. Shifting responsibilities. Organizational realignment. These are all
realities in the new world of work, and although they can be challenging and
stressful changes for employees, they present exciting opportunities for growth and
career development. If your organization is planning realignment or in the midst of
change, Ceridian’s Career Support Services can set your employees up for success
in the next phase of their careers.
Ceridian’s Career Support Services provide a range of helpful, practical career
support services to assist employees with understanding the emotions associated
with career transition and in acquiring practical skills to support them as they
embark on new career paths – either within your organization or with a new
organization. Services can be delivered as a complete package or as individual
offerings to suit your employees’ specific needs.
WEBINAR ONLY (60 mins.): Qualified career coaches deliver our one-hour webinars
live to individuals or to groups gathered in a meeting room. Choose from the
following sessions:
Career Transition: Accessing My Skills and Making a Plan: Discovering “what’s
next” is one of the most challenging and exciting steps in every individual’s
career. This workshop will equip employees with the tools, skills and resources
to assist them in achieving their career and life goals.
Résumé and Cover Letter Writing: An effective, eye-catching résumé is
essential for success. This session will assist employees in writing a résumé
and cover letter that make a strong first impression.
Preparing for Interviews and Follow-up: Solid preparation contributes to a
successful interview. This webinar will help employees understand how to
research a role and an organization, and how to apply their skill set to the needs
of the employer to demonstrate fit.
How to Build Your Personal and Professional Network: This webinar will
help employees acquire relationship-building skills and understand the role of
networking in the achievement of career and personal goals.
Career Transition Coaching: This telephonic coaching program is suitable for
employees who are leaving an organization through terminations, downsizing or
reorganizations. This three- month program (from date of termination) includes:
Three one-on-one training/coaching sessions focused on working through
career transition;
Résumé/cover letter development;
Interview preparation/ rehearsal; and
Three open coaching sessions to assist the employee with individual needs.
SENSITIVITY COACHING
Sensitivity training is available in support of individual employees who have
demonstrated unwanted behavior in the workplace including harassment, violence
and/or discrimination. The training includes review of subject-related content as well
as an opportunity for the participant to ask questions and receive one-on-one
coaching and feedback.
WALKING FOR LIFE
This topic is available as a one-session educational seminar or as an eightsession series that provides the information, motivation, structure, and support for
sustained exercise behavior change. If delivered as a series, each session will
include 20 minutes of presentation and
30 minutes of walking as a group.
ELDER CARE SUPPORT GROUP
This four-session support group is designed for a closed membership of
approximately 8-12 employees. Over a four-week period, it offers a safe place
where employees can:
Talk about their personal experiences.
Offer each other coping tips.
Get professional advice.
Develop a support network at work.
Raising a child with special needs
RAISING A CHILD WITH SPECIAL NEEDS
Parents of children with special needs face a unique set of challenges. This threesession series is designed as a support group for parents, giving them an opportunity
to learn with others who are going through similar parenting experiences. Over the
course of three sessions, parents can share their experiences, offer each other tips,
and obtain professional advice. The sessions will cover:
Being a role model and parenting to children with special needs.
Building relationship with your child’s school.
Resources for special needs children.
This support group is available only as an online and telephonic series.
LACTCORP
LactCorp Solutions is an innovative lactation services company providing complete
support for breast-feeding employees and their families. Trainers provide the latest,
most accurate information on topics from prenatal preparation, breast-feeding basics
and transitioning back to work.
Participants will learn about:
Breast-feeding basics: comprehensive overview of breast-feeding from prenatal
to returning to work.
Milk supply: how to establish, maintain, or recover their milk supply.
Prenatal prep: what to expect and how to prepare for breast-feeding.
Pumping and bottle feeding: the pros, cons, and how to manage.
Transitioning back to work while breast-feeding their baby.
COLLEGE PLANNING SERIES
From admissions to financial aid, planning for college can be a complex process.
College Resource Center provides resources and professionally created planning
strategies to help prepare a comprehensive college plan for a high school student.
These sessions are designed to guide families with high school students through
the process and help them find the best fit college, both academically and
financially.
Participants will learn about:
College application.
College prep 130: student marketing.
College prep 230: acing the admissions interview.
College search and visits.
How to optimize funding and financial aid.
Introduction to college planning.
Tackling the admissions essays.
LIFESPEAK
Ask us about our partnership with LifeSpeak – who offer on-demand videos covering over
500+ subjects, featuring over 100 of North America’s most acclaimed speakers. Learn
more about how LifeSpeak’s innovative video libraries can support Ceridian’s training
offerings!
DISASTER PREPAREDNESS
In the event of widespread emergencies, such as earthquakes, tornados, or
widespread terrorism, normal government resources may not be available and
work sites may need to be self-sufficient for a period of time and / or may be
needed to provide shelter to the immediate community.
Professional Workplace Interactions (PWI) provides disaster plans and information
from federal agencies. Participants will engage in preliminary disaster planning
and business continuation planning exercises and case studies tha t they can be
applied to organizations’ disaster planning efforts.
Identify and prioritize disasters of greatest risk to the organization in various
geographic locations.
Develop a working knowledge of positions/functions of the Incident Command
System (ICS).
Plan for the continuation of business operations following a disaster, with
minimum disruption to customers.
Recognize the significance of workplace violence initiatives as part of
disaster planning.
Provide specific guidelines for protecting employees, clients and workplace
facilities to ensure maximum safety with minimum injury and damage in
disasters.
This training is provided in alliance with Professional Workplace Interaction, Inc.,
a leader in the field of disaster planning.
INDEX
0-9
6 Tips For Managing Stress ........................................................................... 33
6 Ways to Bounce Back ................................................................................. 33
9 Tips for Managing Holiday Stress ............................................................... 33
10 Tips for Email Etiquette ............................................................................. 33
10 Ways to Overcome Overload .................................................................... 26
A
Achieving Success at Work ............................................................................... 40
Active Parenting: Practical Skills for Today’s Parents ...................................... 17
A Lifetime of Health ........................................................................................ 42
A Manager’s Guide to Preventing Harassment .............................................. 52
A New Attitude: The Truth about Mental Illness ............................................... 7
An Overview of Estate Planning ..................................................................... 10
An Overview of Legal Issues for Older Relatives ............................................. 5
A Personal Guide to Managing Change........................................................... 2
B
Balancing Shift Work and Family/Personal Life ............................................. 28
Basic Leadership Skills for Everyone and Every job...................................... 21
Becoming You: Finding Your Path In Your 20s and 30s ................................... 7
Being an Involved Parent: Building a Balanced Relationship
with your Child ............................................................................................... 17
Being a Single Parent ........................................................................................ 17
Best Practices for E-mail ................................................................................ 21
Best Practices for Finding Fulfillment at Work.................................................. 21
Beyond Coping with Change: Becoming a Change Master ............................. 2
Boosting your Personal Productivity .............................................................. 21
Bouncing Back: How to Stay Resilient during Life’s Challenges .................... 26
Building Healthy Relationships......................................................................... 3
Building Strong Customer Relationships........................................................ 21
Building Trust at Work and in Your Personal Life ............................................. 3
Building Your Personal and Professional Network ......................................... 22
Bullying at Work: Information and Strategies ................................................. 30
Bullying in the Workplace: A Manager’s Guide ............................................ 22
Bullying: What Parents Should Know ............................................................. 17
Business Etiquette: Enhancing Your Professionalism ...................................... 3
C
Career Support Services ................................................................................ 66
Caregiving as a Family ........................................................................................ 5
Change Management .............................................................................. 36, 51
Changing Habits, Changing Lives .................................................................. 12
Coaching Skills: Developing and Motivating Your Staff .................................. 52
College Planning Series ................................................................................. 68
Commit to Quit! Strategies for Stopping Smoking .......................................... 12
Communication .............................................................................................. 36
Communication Essentials for Managers ....................................................... 53
Communication: The Art of Giving Feedback................................................... 3
Communication: The Art of Listening ............................................................... 3
Communication: The Art of Receiving Feedback ............................................. 4
Conducting Performance Appraisals .............................................................. 53
Conflict Management ..................................................................................... 45
Conflict Resolution ......................................................................................... 54
Connecting With Your Teenager........................................................................ 17
Conquering Clutter ......................................................................................... 22
Conquering Email Overload ........................................................................... 33
Coping with Loss: Death and Bereavement ..................................................... 7
Couples and Money ....................................................................................... 10
Couples’ Survival ............................................................................................ 39
Creating a Positive Work Environment ........................................................... 47
Creativity at Work: How to Flex Your Creative Muscle ................................... 22
D
Daily Health Habits ........................................................................................ 34
Delivering Outstanding Customer Service ..................................................... 46
Developing Employees .................................................................................. 54
Developing Responsibility & Independence: Skills You Can
Teach Children ............................................................................................... 18
Disaster Preparedness ................................................................................... 69
Don’t Take it Personally: How to set Healthy Boundaries in the Workplace .... 7
DOT Reasonable Suspicion Supervisory Training .......................................... 55
Dual Career Relationships: Balancing Work and Your Life Together ............. 28
E
Eating Well ......................................................................................................... 38
Effective Time Management .................................................................... 22, 28
Elder Care ...................................................................................................... 36
Elder Care Support Group ............................................................................. 67
Employee Engagement .................................................................................. 55
Energy Boosters............................................................................................. 12
Essentials of People Management ................................................................ 56
Exploring Diversity ................................................................................... 30, 48
F
Fatherhood: The Most Important Job You Will Ever Have ............................. 18
Finance .......................................................................................................... 37
Fundamentals of Change............................................................................... 56
G
Getting Your Message Across Assertively ....................................................... 4
Giving it Your Best at Work ................................................................................ 22
Goal Setting for Success at Work ..................................................................... 23
H
Happiness: Learning from Positive Psychology ............................................... 8
Harassment .................................................................................................... 40
Harassment and Violence .............................................................................. 48
Harassment: It’s an Issue of Respect ...................................................... 30, 48
Healthy Aging: Living Better Longer .............................................................. 16
Healthy Lunches ............................................................................................ 34
Healthy Meal Planning ................................................................................... 12
Healthy Weight for Life ................................................................................... 13
Helping Your Child Achieve in School: Assisting With Homework ................. 18
Helping Your Child Deal with Stress: Teaching Resiliency ............................ 18
Helping Your Family Cope with Workplace Change......................................... 2
Helping Your Young Child Get a Full Night’s Sleep, so You Can Too! ............ 18
How to be a High-Performing Team Member................................................. 23
I
Identity Theft: Protect Your Personal Information and Money........................ 10
If Your Heart Could Talk: Healthy Heart for Life ............................................. 13
Improving Performance Through Constructive Feedback .............................. 56
Individual 360 Assessment Profile ................................................................. 65
Individual and Executive Coaching ................................................................ 65
Internet Safety and Social Media: What Parents Should Know ..................... 19
In The Aftermath of Disaster: Leadership Strategies ..................................... 57
In the Aftermath of Disaster: Moving Ahead .................................................... 8
K
Keeping Our Best: Retention of Key Talent ..................................................... 57
L
LactCorp ........................................................................................................ 68
Leadership Foundations................................................................................. 58
Learning about Depression .............................................................................. 8
Learning to Forgive .............................................................................................. 8
LifeSpeak ....................................................................................................... 68
Living Well .......................................................................................................... 38
M
Making Ends Meet on a Tight Budget ............................................................ 10
Making Important Life and Business Decisions ............................................. 23
Manager as Leader ........................................................................................ 51
Manager Essentials ........................................................................................ 51
Manager Quick Start ...................................................................................... 58
Managing Emotions at Work ............................................................................... 8
Managing Holiday Stress ............................................................................... 26
Managing Life’s Big Moments ........................................................................ 37
Managing Mental Health in the Workplace ..................................................... 58
Managing Multi-Generational Workplaces ..................................................... 59
Managing Remote Workers ............................................................................ 59
Managing Resistance ..................................................................................... 59
Managing Stress: the Road to Resiliency....................................................... 26
Managing the Emotions of Caregiving ............................................................. 5
Managing Your ADD/ADHD Child’s Behavior At Home.................................. 19
Managing Your Family’s Health Care Costs ................................................... 10
Managing Your Money in Today’s Economy................................................... 11
Managing Your Work Style to Reduce Stress: How to Approach
Work with Humor and Wisdom ....................................................................... 26
MBTI: Building Team Effectiveness by Understanding Type .......................... 47
Meal Planning and Eating for the Entire Family ............................................... 13
Mental Health ................................................................................................. 37
Mentoring Relationships: Guidance for Mentees ..........................................47
Mentoring Relationships: Support for Mentors .............................................48
Mindfulness – Being Present in the Moment ................................................... 9
Motivating for Innovation ................................................................................ 23
Motivation and Willpower ............................................................................... 30
N
Navigating Work and Life ......................................................................... 28, 45
Navigating Workplace Change ......................................................................... 2
Nutrition for Life .............................................................................................. 13
Nutrition Labeling and Marketing Claims ....................................................... 13
O
Ongoing Learning for Success ....................................................................... 28
Options and Resources for Older Relatives ..................................................... 5
Organizational Change: Adjusting to the New Work Environment ................... 2
Overcoming Burnout ...................................................................................... 27
P
Parenting ........................................................................................................ 39
Performance Management ............................................................................60
Personal Budgeting........................................................................................ 11
Planning for Midlife and Beyond: Creative Work and Life After 50 ................ 43
Planning Your Lifestyle as a Retiree .............................................................. 16
Positive Discipline .......................................................................................... 19
Predict and Prepare: A Guide for Dealing with Stressful Events
in the Workplace ............................................................................................ 30
Preventing Workplace Burnout ...................................................................... 44
R
Raising a Child With Special Needs .............................................................. 67
Raising a Healthy Eater ................................................................................. 19
Recharge.......................................................................................................... 9
Relax the Body, Calm the Mind ..................................................................... 27
Resolving Conflicts with Teens ......................................................................... 19
Respect in the Workplace: An Employee’s Guide ......................................... 23
Retirement...................................................................................................... 38
Retire, Rewire, Renew: Embracing the Transition ......................................... 43
Running Effective Meetings ..................................................................... 24, 60
S
Savvy Business Travel....................................................................................... 24
Seeing the Glass as Half-Full: Increasing your Optimism at Work ................. 24
Sensitivity Coaching ....................................................................................... 67
Setting Limits at Work and In Your Personal Life ........................................... 29
Silencing the Inner Critic: Building Self-Esteem ............................................... 9
Simplify: Being Present for Life’s Moments .................................................... 29
Stakeholder Analysis ...................................................................................... 61
Staying Fit for Life with Exercise .................................................................... 14
Staying Healthy as a Man .............................................................................. 14
Staying Healthy as a Woman ............................................................................ 14
Staying Healthy at a Desk Job ....................................................................... 14
Staying Strong as a Couple............................................................................ 29
Stop Putting it off: Strategies for Overcoming Procrastination ....................... 24
Strategic Management and Accountability ..................................................... 61
Streamlining Your Bill Paying ............................................................................ 34
Stress Management ....................................................................................... 39
Stress Management: Strategic Life Planning ................................................. 44
Strong Families, Happy Children: A Parenting Model for the
st
21 Century .................................................................................................... 20
Substance Abuse in the Workplace: Recognizing the
Abusing Employee ......................................................................................... 61
Successful Delegation .................................................................................... 24
Successful Strategies for Telecommuters ........................................................ 25
Supporting Employees Following a Critical Incident ...................................... 62
Survival Tactics for New Parents ...................................................................... 20
T
Take Our Children to Work Day...................................................................... 20
Taking Charge of Your Eating Habits ............................................................. 14
Talking With Your Parents About Their Future ................................................... 6
Team Building ................................................................................................ 40
Team Development ........................................................................................ 64
Teen Health Issues: Alcohol and Other Substance Use ................................ 20
The ABCs of Consumer Debt......................................................................... 11
The Basics of Collaborative Problem Solving .................................................. 4
The Basics of Investing: Understanding the Terminology ............................... 11
The Basics of Planning and Prioritizing .......................................................... 25
The Nursing Home Decision ............................................................................ 6
The Sandwich Generation................................................................................ 6
Tips for Getting a Good Night’s Sleep ............................................................ 15
Transition Management for Employees ......................................................... 42
Transition Management for Managers ........................................................... 62
U
Understanding and Managing Diversity ......................................................... 63
Understanding Depression in Older Adults ...................................................... 6
Understanding Intergenerational Teams .......................................................... 31
Understanding Stress, Increasing Resiliency..................................... 27, 44, 62
Understanding the Difference Between Depression and the Blues ................. 9
Understanding Workplace Violence and Creating a
Respectful Workplace .................................................................................... 62
V
Vicarious Trauma: Dealing with Stress-Related Workplace Events ............... 31
W
Walking for Life ........................................................................................ 15, 67
“What I Meant Was…”: Basic Communication Skills ....................................... 45
When Parents Disagree: How to Become an Effective Team
when Parenting .............................................................................................. 20
Work After Retirement .................................................................................... 16
Working With Challenging Behaviors ............................................................. 46
Working With Customers in Financial Crisis .................................................. 11
Working With Teams Through Conflict ........................................................... 64
Working Woman’s Survival Course: Practical Help for Creating
Balance in Your Life ....................................................................................... 29
Work / Life Solutions ...................................................................................... 45
Workplace Substance Abuse: Everybody Loses ............................................ 31
Worry Less, Enjoy Life More .......................................................................... 29

CERIDIAN TRAINING AND DEVELOPMENT

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