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1 no. 2 2013 new perspectives on retail lighting solutions trend issue STORY-TELLING IN RETAIL Catharina Frankander about the spellbinding ‘Monki’ shop concept Eye-catching brand personalities Nike, Solo, M&M's INTERVIEW: TREND INSIGHTS: The promising architect Sigurd Larsen made Zalando ‘Pop’ THE ‘TREND GURUS’ DAVID R. SHAH AND TOM SAVIGAR ABOUT WHAT LIES AHEAD EMPORIA COVERAGE RETAILMENT + pop up product news Keeping up with the retail industry today’s retail world is a challenging arena for business. The relationship between consumers and brands is constantly evolving. Why? Because consumers are changing, and changing fast. They are more confident, more demanding and more dynamic than ever before - and it’s increasingly hard to keep up. Yet for those who can look beyond today, this changing landscape opens up many opportunities. We have decided to devote this issue of Innova- tor to the trends and interesting tendencies prevalent in the retail market; a strong focus on experiences, pop-up evolvement, story-telling and so on. We will also follow a few examples of personalities and retail brands who are at the forefront of these trends and have successfully captured new opportunities. The rapid expansion of digital and mobile tech- nology has radically changed consumers’ relationship with brands and the way we shop. This, in combination with a more demanding and confident audience, puts pressure on retail brands to sharpen and extend their offering. Today a multi-channel mixed platform is vital to engage the target group. And more than ever, the physical store is used as a brand carrying experience. Light affects people and our goal is to evoke feelings that result in greater shopping experiences. At Fagerhult we spend significant time under- standing consumer trends and customer needs. Innovation is our future and present, we base our innovation work on a visionary and conceptual outlook and solid insight platforms. A lot of insight also comes from collaboration with our customers and a network of people within and outside our industry. It’s exciting to follow the development in the retail business, and we see great opportunities ahead. Hope you enjoy! Sofia Rudbeck Business Area Director – Fagerhult Retail publisher: Fagerhult Retail AB Rinnavägen 12, SE 517 33, Bollebygd, Sweden Phone: +46 33 722 15 00 Fax: +46 33 28 58 00 www.fagerhult.com/retail editorial: Camilla Hult, [email protected] Katarina Morén, [email protected] Scott Allen, scott. [email protected], Fran Pearce & Jill Entwistle graphic design: Katarina Morén cover: photography/ Michael Brus | http://michaelbrusstudio.com // 38 Hypermarché - a warehouse like no other. In this issue NO. 2, 2013 INTRO Visions of the future Trend insights 2013 THE "RETAILMENT" TREND Retail as entertainment Escapism and surprise 4 PRODUCT NEWS Products for enhanced atmospheres New signature luminaires Creative creation Using luminaires for increased identity 50 10 A world of spellbinding sceneries Catharina Frankander interview 12 Westfield London The Olympic legacy 18 Entering the M&M's World A sweet attraction 22 More than just shopping Emporia, a powerful shopping experience 24 RETAIL CONCEPTS They Just Do It Nike and their shop concepts Fusing past and present Solo, grasping the heritage of denim ABOUT LIGHT AND MORE Illuminating Emporia Black Light Design interview The architects of tomorrow What are their views of light? THE "POP-UP" TREND Portable formats in retail The emergence of pop-up 46 52 56 60 64 28 A natural & honest shop experience Sigurd Larson made Zalando ‘Pop’ 32 A warehouse like no other Shopping and events under one roof 38 Pop-Up 2.0 Boxpark - introducing pop-up malls 42 the innovator x4 Visions of the future Meet David R. Shah and Tom Savigar - two prominent trend specialists sharing inspiring insights of tomorrow´s reality. text katarina morén visions about the future 5 "The problem is that people seem to find more joy in thinking about the past than they do in reflecting on the present or anticipating the future." David R. Shah, View Publications David R.Shah. Tom Savigar. there are many of us that would like to forecast tomorrow’s consumer landscape and the brand attitudes that follow; to see how today reality is shaping the premises of the future. Harnessing this power would make it far easier for brands to set a clear direction of strategy and take it to new heights. So what is hiding in the blurred shadows of the future? The haze started to clear during the Swedish trend agency ColourHouse’s annual market strategy seminar for retail, brands and communi- cators across all lifestyle industries. On stage were the energetic David R. Shah, the Publisher and owner of ‘View Publications’. Boasting extensive experience and an international reputation, David is renowned for identifying the upcoming consumer behaviours and brands attitudes for the years to come. Additionally, Tom Savigar, Director and Partner at the London based trend agency ‘The Future Laboratory’ accompanied him to share his views of the future and other consumer insights. The speakers of the day: David R. Shah is the publisher and owner of View Publications and editor in chief of the incorporated magazines; Textile View, View2, Viewpoint and PantoneView Colour Planner. David works as a consultant with many large brands and has widespread experience and international reputation for clearly identifying upcoming consumer behaviour and brand attitudes for the years to come. Tom Savigar, is the director and partner of the trend institute “The Future Laboratory”. The Future Laboratory is recognised internationally for its innovative approach to trend forecasting, consumer insight and brand strategy and serve clients in the retail, technology, finance, automotive, food, fashion and creative industries. visions about the future x6 "What’s interesting about nostalgia is that, although it peaks in middle age, it also appeals to all generations. David R. Shah, View Publications >> was it really better before? David pinpoints the rise of a nostalgic era in which, despite of astonishing progresses in astrophysics, nanotechnology, artificial intelligence etc, we tend to keep looking back. Wherever we go, the feeling for vintage and nostalgia pervades everything from product development to marketing. Soaps, perfumes and cosmetics are amongst the most common retrodesigned products. Museums are full of nostalgia-fed exhibitions and reminiscent films like The Artist, The Help, Wallis Simpson and Moonrise Kingdom have been the great cinematic hits of the past year. On the music scene, we have just celebrated the Rolling Stone’s 50 Years of Rock and someone even resurrected 2Pac in hologram form. discontent of the present In the book, Nostalgia: Sanctuary of Meaning, sociology professor, Janelle Wilson, argues that the current dominance of retro is ‘largely to do with dissatisfaction with the present’. This is especially true in recent years, with global economic problems, continued wars and conflicts, and even the rapid speed of technological advancements, there is a sense of comfort in nostalgia. Janelle claims “We feel nostalgic, when we find that the present is somehow lacking.” The recession has triggered a new desire amongst consumers to save more and think before they spend. With this has come a surge in a ‘mend it and fix it’ approach leading not only to a new visions about the future lease of life for repair shops, but also a boom in charity shops selling second hand clothing and other items. “What’s interesting about nostalgia is that, although it peaks in middle age, it also appeals to all generations. For example, today’s youth is just as fascinated by pop idols created in the 1960s as the ‘Boomers’ themselves and is as caught up by the re-launch of Dallas as many of us were, when it first came out in 1978,” David Shah argues. “We are even seeing a generational thirst for ideas, images, graphics and digital moments resonant of the early days of the Internet from bitmap colours and 8-bit music to ‘Game Boy’ art and design,” he continues. losing sight of the future? Undeniably, nostalgia can be described as ‘a luxury of modern life’. To indulge in nostalgia, you need leisure time, something that modern technology has given us more of. This very same digital technology that has freed up our time, makes the past easily accessible and almost impossible to ignore. But this fascination of ‘looking back’ has its pitfalls; beyond a lack of originality we tend to lose sight of the future. “The problem is that people seem to find more joy in thinking about the past than they do in reflecting on the present or anticipating the future,” David Shah explains. Despite this he believes marketers will always continue to plug in the past, either in a real or implied sense. This stems from the fact that currently an ‘as good as it’s always been’ is a more powerful message than ‘new and improved’. Therefore, an effective approach is reviving old rituals – but with a twist. “Research tells us that consumers develop lifelong preferences for particular product styles during key periods of their lives. For example, people always seem to like the music or cars that were popular during their young adulthood,” David continues. David predicts that we will see more micro and less macro thinking, as companies move away from big corporate profiling to connect with communities or art, literature and the cinema. He also anticipates a greater emphasis on storytelling and less of the polished corporate brand. The brands that have a story to tell and a heritage will focus on this with their communications. And, when it comes to retail, it’s key to reinterpret the traditional retail experience, reviving the best products and emphasising a history. David is also quick to grasp the positive sides of nostalgia and reflecting over the past; “When it comes to product design, the nostalgic does not mean re-inventing the wheel. Good designers are finding ways of bringing very new interpretations to old things and innovation to established methods of manufacturing, thereby developing opportunities that were previously unseen,” David concludes. 7 visions about the future x8 visions about the future 9 "Consumers of today want escapism, narrative and wonder. They also, increasingly, want to be part of the story." Tom Savigar, The Future Laboratory >> fairy tale fiction This nostalgic longing for the postmodern and refuge from the present leads us in to another escape - the escape of reality. Tom Savigar, from The Future Laboratory, debates for a more widespread ‘faction landscape’ (fact + fiction). Spoiled by the transparency culture of the web and bored by austerity, he reasons that consumers are captured by back-stories and fairy tales, which, when blurred with the real and the fake, take on a life of their own. “This trend reveals a shift in marketing campaigns as brands embrace fictional characters, storytelling, social platforms and viral campaigns that blend story with reality. They entice and excite consumers with a 360-degree multichannel narrative that spills into the physical world with entire product “It´s not enough to be straightforward – the consumers of today want escapism, narrative and wonder. They also, increasingly, want to be part of the story”, Tom explains. “If applied to the physical retail world this means engaging consumers with not only theatrical interiors, but also to surprise them with the odd and unexpected and to press their emotional buttons. It´s also about making efforts to converge the real with the digital to transform these physical spaces into fantastic spheres of differentiation,” he continues. lines inspired by fictional characters,” Tom explains. He also argues for a shift in how brands will communicate with consumers much more frequently: bit of fairy dust on its fashion storytelling when creating the ‘Mulberry monster’ which became incorporated in not just their runway shows, but also in their stores. The monsters build unexpected brand characters The fashion company Mulberry, known for their leather goods and particularly women’s handbags, is a great example of such an effort. This brand sprinkled a nests and love to decorate them with shiny gold things. There's no wonder that these monsters feel so happy in the Mulberry world with its giant, shiny golden padlocks. Tom concludes that the consequence of ‘faction marketing’ is that we will see more brands hiring narrators and novelists assigned to create storylines that suit’s the brand mission – that is, initiatives that make facts more exiting with the guidance of fiction. Also it is key to open up for co-creation with devotees and supporters of the brand. This summary of the topics and insights discussed during this inspiring day really showed that there are stories to be told, of both the past and the imaginary. This insight is as relevant to the world of retail as it is to interior design, marketing and fused into a brand strategy. visions about the future x 10 "Retailment" inspiration Prague based architects Edit designed this space as a multi-functional meeting point for young people attracted by the PUMA brand. It combines a concept store with a cafe serving direct-trade coffee and homemade cupcakes. For parties or events the store can be spatially rearranged into a club space. retail as entertainment Retail as entertainment The convenient digital consumers of today want escapism, and surprise. We are sure that the physical retail shop can provide these extraordinary experiences. text camilla hult 11 a fusion of the words retail and entertainment gives you ‘retailment’ – a term set for prominence in the future. The physical shops today are constantly competing with online alternatives where the consumers’ purchase is only a click away. So how will the retailers keep up with this competition and attract the shopper’s in-store? In the future, shopping will not only be about transactions, it will be about seeing and experiencing amazing things. The new generation expects to be entertained and to visit retail spaces that encompass both the offline and online worlds. Fused retail shops are now appearing, featuring commercial areas but also music scenes, spas, galleries, barbers and coffee shops all in the same space. And this is a perfect way to give the shopper an appealing 360-degree experience. Increasingly, the retail space is being viewed as a theatrical scene, taking brands and retail concepts to new startling heights. Clever retailers engage customers with stimulating scenery and intriguing stories thoroughly narrated around the brand – they surprise visitors and dare to be unusual and push our emotional buttons. That is why it is important to consider every part of the store and the total retail experience, from interior to lighting, service and marketing. In this magazine we provide examples of both shopping centres and stores that have focused on the holistic experience when creating their retail environment. Central to this approach has been placing the experience of the brand and the total impression before the traditional way of thinking when it comes to increasing sales. Brands will gain more value in putting the experience of the visitor first, increasing sales in the longer perspective. retail as entertainment x 12 a world of spellbinding sceneries Photo: David Kaijser 13 A world of spellbinding sceneries Once-upon-a-time there was a visionary architect/ design studio that specialised in brand building environments. We met up with Catharina Frankander, founder of Electric Dreams, who has drawn on her experience of designing H&M’s Monki stores to shed some light on how to incorporate great story telling into an interior that captures passers-by. text katarina morén | photo fredrik sweger Monki. Catharina Frankander & Joel Degermark. Catharina Frankander Catharina Frankander is an architect trained at the Architectural Association, London and Royal Institute of Technology, Stockholm. She runs the Stockholm based architect/design studio “Electric Dreams” together with Joel Degermark and is also responsible for the shop design at Monki. it is an unusually, harsh and snowy day in the capital of Sweden, Stockholm. Darkness is descending and people are struggling to make their way on the streets. However, on this particular day the trouble is worthwhile. We are about to meet up with the architect Catharina Frankander, founder of the architect/ design studio ‘Electric Dreams’ and responsible of shop design at the fashion chain ‘Monki’. Our destination is one of the many cosy cafes of Södermalm. Catharina enters the subtly dimmed café, bursting with the aroma of roasted coffee beans and fresh baked bread. She joins us at our wooden table and, whilst sipping on her coffee, shares her inspiring journey with Electric Dreams, strongly focusing on the innovative Monki project. Catharina and her partner at Electric Dreams, Joel Degermark, specialise in brand building environments. Their design is characterised by story-telling themes and the fascination of playful exaggeration, often with strong colours or other artistic and innovative elements. They have worked with brands like Weekday, You by Dialect and many other creative showroom installations. A project that really epitomises their approach is the store concepts for the imaginative brand, Monki. In fact Monki was Electric Dreams very first client. Approximately seven years ago Adam Friberg, founder and Creative Director of Monki, contacted Catharina and Joel with a bold vision. The design studio ‘Vår’ had already created a logotype and a character/ fairytale dubbed ‘Monki world’ but Adam didn’t want the story to end there. As a central part of their brand the Monkis were taken from their communications platforms into the physical shopping environment. a world of spellbinding sceneries x 14 Monki's very first shop concept, "The Forgotten Forest" - a surreal forest-like landscape with a dissolved horizon. a world of spellbinding sceneries 15 "You are never better than your last project, we cannot afford to ever be satisfied." Catharina Frankander, Architect >> “He wanted to create a brand with a shop concept that really stood out. His goal was that the shop should be spotted immediately and grab people’s attention in busy shopping environments.” “The design studio ‘Vår’ had been located in Japan for a couple of years, where they had been inspired of the manifestation of story-telling fused with branding. During 2005/2006 we worked in collaboration with ‘Vår’ and Adam to realise the first shop concept that would capture and communicate the story,” Catharina explains. Encouraged by his vision and the ambition to create a brand where the impossible was possible, the co-workers quickly started to evolve the Monki world. “The atmosphere in the creative process was open and informal which contributed to limitless visions. And we all were very confident that we would make it happen,” Catharina states. ‘Vår’ had created the foundation of a spellbinding narrative story. Extremely summarised, the basis was the character ‘Monki’, leading into a map of all the important locations in the Monki world; the Forgotten Forest, the City of Oil and Steel, the Sea of Scallops, the Rosehip River, the Peacock Field, to name but a few. When the first store opened in September 2006 in Gothenburg, Monki had yet to be acquired by the globally renowned H&M. This unison was to provide the platform to take their expansion to a new and higher level. Catharina explains that the concept they created for the early shops was ‘The Forgotten Forest’. Evoking a sense of a surreal forest-like landscape with a dissolved horizon - an enchanted place where the pale sky reaches down to meet the icy crystal ground. Poison ivy grew thick and wild among trees with glowing branches carrying the latest collections. “We wanted to focus on the interval shapes of trees which were replicated by displays with rounded corners that meet the floor and ceiling in a soft transition. Also there was a fusion of interior and graphic illustrations.” After one year eleven Monki shops had opened incorporating a shop concept that ran parallel with the ‘Forgotten Forest’; ‘the City of Oil and Steel’. “Despite Monki being a chain concept we wanted to give the shoppers something that they wouldn’t expect. We wanted to run the concept to extremes and to create shopping scenes that constantly change,” Catharina explains. “The next concept was the place where the little black Monki blots were born; ‘the City of Oil and Steel’ - a dark, mystic place in which every interior detail refers to something in the story. It is a physical installation of the birth of the Monkis – a post apocalyptic city abandoned by mankind. A previous explosion in a weaving shop turned the city into a pool of chemical emissions filled with dismantled skyscraper parts, strange vegetation, neon, asphalt and intensely powerful machinery,” Catharina describes. “We worked with a lot of round shapes and details that carry the story forward. For example, the cash desk displays a large machine and colourful circular downlights in the ceiling, as well as vertical lighting installations, is linked together to visualise projections of stains of toxic oil.” a world of spellbinding sceneries x 16 a world of spellbinding sceneries 17 To the left: The second shop concept, ‘The City of Oil and Steel’ - a mysterious post apocalyptic city. Above, the intriguing ‘Sea of Scallops’, Monki's latest concept. >> But the narrative story in the shops doesn’t stop there. Following H&M’s acquisition, Monki’s expanded first into Germany and then Hong Kong and the Netherland in 2010 and, most recently, China in 2012. The small Swedish brand was now a global success and the new concepts kept coming. “In ‘the Sea of Scallops’ we worked with a lot of underwater references; sparking jellyfishes, barnacles and green moss. The mirrors in the ceiling represent the surface of the ocean and the floor a mossy seabed.” Up to this day, the Monki brand is highly regarded and has won a number of prestigious awards. “You are never better than your last project; we cannot afford to ever be satisfied. We constantly develop our concepts parallel with brand development,” Catharina states while hinting about a fourth concept coming up. Catharina also believes that it’s very important to give shoppers great physical venues. She has a restless creativity that fuels her pursuit of creating interesting experiences and spaces that surprise the visitors. When asked about the impact and importance of light, Catharina explains that she thinks it is a crucial part of the shop experience as a whole - they always considerate the light once sketching and designing. “We are keen to invent our own luminaires and seldom have standard products and we work with like minded suppliers who can help realize our visions. We are always on the hunt for creating an interesting image of light with fairly simple means.” Catharina also reveals that her co-worker Joel, who have a background of product design, also has a big passion for light. “Joel is super interested in lighting and I’ve learnt a lot from him. His dip- loma from the RCA was based upon a series of lighting fixtures. One of them, the Cluster Lamp, became a product, now produced by Dutch Moooi.” With our inherent passion for light it is encouraging to hear that our conviction of its importance is shared amongst not only lighting designers but also architects. After a few more minutes of small talk, Catharina sits back and reaches for her coffee cup for one last sip and we realize that an hour has rapidly passed. The darkness is closing in on us and we decide to head back out in the unforgiving weather. Meeting Catharina has truly been inspiring. Together with Monki, Electric Dreams have created mesmerising environments that make a difference. Environments that engage, interact and reach a deeper narrative indulgence for passers-by to be spellbound by. a world of spellbinding sceneries x 18 Justin Bieber performing at the Westfield shopping centre. Westfield London Time for some large scale shopping! Europe’s largest shopping centre, Westfield London in White City and its sister megamall, Westfield Stratford City in the east of the capital offers quite a shopping experience. text fran pearce shopping on the web is transforming retail and having a radical impact on the high street with some brands that have even survived world wars and numerous recessions finally collapsing. As the UK’s Centre for Retail Research (CRR) says in its forecast for 2013/14*, ‘the rapid growth of online spending, westfield london which now accounts for more than 12 per cent of retail sales, has occurred mainly at the expense of conventional shops, supermarkets and department stores, resulting in even lower spending in physical retail stores’. So perhaps it is not surprising that so-called bricks and mortar retailers are looking for new ways to attract customers with something more than the instant, though possibly illusory, gratification available at the click of a mouse. Retailment, aimed at engaging as many of the customer’s senses as possible – often including their sense of fun – is one such strategy. Aiming 19 at enticing shoppers back into the real world with physical contact and holding their attention for long enough to make a sale. Europe’s largest shopping centre, Westfield London in White City, and its sister megamall, Westfield Stratford City in the east of the capital, offer a retailment experience that encompasses well-tried forms of entertainment such as restaurants, bowling lanes, cinemas and a casino, along with what are termed ‘activations’. Myf Ryan, Westfield UK/EU general manager marketing, explains that “activations are a combination of ways to encourage interaction between shopper and product, to get them to touch and feel and become involved with a brand”. They range from Twinings tea tastings and Cadbury’s chocolate waterfalls to ‘BrandSpace’, the use of >> Westfield Stratford City - an eye-catcher at night. westfield london x 20 Vogue Fashion Night's Out at Westfield London. common areas outside the stores for experiential displays, often of vehicles or with a hi-tech element. With more than 300 stores and 70 places to eat and drink, Westfield London has roughly 1.5 million sq ft (140,000 sq m) of retail space. Its atrium is easily big enough to host events like the 20-car fashion car boot sale, with brands such as oasis, Reiss, Swarovski and House of Fraser swapping concessions and counters for specially liveried cars. “We have a large commercialisation team that works with retailers and brands that don’t have permanent space in the centres to help them make ground-breaking events, in some cases to market specific products, such as Samsung’s experiential space in the main atrium area of Westfield London,” Ryan explains. westfield london Aside from novelty and up-ending preconceptions, time-limiting experiences to keep them fresh also helps to create activations. For example, during the Olympic Games, Westfield Stratford City, at the gateway to the 2012 Olympics venue, hosted experiential pop-ups created by Design4Retail for brands such as Magnum ice cream on behalf of brand consultancy Hot Pickle. “They had a queue every day in the store; it was an incredibly innovative concept,” says Ryan. “We pride ourselves on delivering destinations, not just to shopping centres but places where people also go to dine, be entertained and play. It’s about creating a real day-out experience,” she adds. “Many of the brands do it incredibly well and they understand the new concept is not just about having a bricks and mortar store and a product and a shop assistant, it's about providing a level of entertainment and interaction.” Inevitably, some activation blurs the boundary between the digital and the real-world, real-time experience of being at Westfield. The Future Fashion event designed to usher in the Spring/ Summer 2012 collections encouraged visitors to use huge LCD touch screens to collate personalised style boards, instantly receive information on where to buy products from any of 1000 suppliers at Westfield by email, and then post their choice on social media for the approval or otherwise of their friends. But there is nothing quite like actually being somewhere and experiencing the atmosphere, including the lighting. Both centres have large glass roofs designed to let in natural light. Malls in 21 >> both assets are designed so that doubleheight retail units are on the top floor, which helps to bring more light into the centre that is fed further down the centre through the oversized voids. Lighting controls are used throughout to create the variation and change of light levels needed both to stimulate and de-stress visitors making a day of it. Elements of the lighting reflect the notion of retailment. Local designer Lee Broom has created a fitting for the entrance comprising a large gold ‘bangle’, 1.5m in diameter, containing 60 LEDs that makes reference to fairgrounds and reflects sparkles off the Emin and designer Tom Dixon, whose own designs light the food court at Stratford City. And while the shutters are going up on many high streets these two megamalls are thriving, according to Ryan, who says Stratford City alone had 47 million visitors in its first year and that between them the two London Westfield assets will generate about £1.8 billion in 2013. “Shoppers are a lot more discerning and more demanding of the retail experience,” she says. “We’re seeing a growth in online shopping but at Westfield we have to help retailers interact with walls. His creation won a wide-ranging design competition as part of the Studio East Initiative led by UK retail guru Mary Portas that also included artist Tracy shoppers and provide an experience that will entertain and excite and give them a real reason to come back.” Future Fashion event at Westfield. westfield london x 22 Entering the M&M's World Indeed, The M&M's World in the middle of London is a sweet attraction. This extraordinary and engaging retail shop extend the physical retail experience and make customers into enthusiastic fans. text fran pearce london’s recently redeveloped Leicester Square has been a hub of popular entertainment since the 18th century, forming part of the capital’s ‘theatreland’ in the late 19th century, and for decades playing host to red carpet movie premieres that have been beamed worldwide. With Chinatown, Soho and Covent Garden all on its doorstep, it attracts some 27 million visitors annually – one very good reason for Mars, the entering the m&m world global confectionery brand, to choose it as the location for Europe’s first M&M's World, where retail meets entertainment in the form of ‘retailment‘. US sociologist George Ritzer coined the term retailtainment. He defined it as ‘the use of sound, ambience, emotion and activity to get customers interested in the merchandise and in the mood to buy’. While the ‘theatre of retail’ is apparent in many shopping environments, retailment is often expressed through retail and interior design, including lighting design, and aims to engage all the senses. Ritzer also talked about ‘cathedrals and landscapes of consumption’. The Leicester Square M&M's World is one such cathedral. It occupies a massive 35,000 sqft (3,250sqm) over four floors of a new landmark building designed by architect Jestico + Wiles. Above it, 23 the trendy W Hotel has a glass facade used to create a huge colour-changing installation by lighting artist/designer Jason Bruges which functions like a giant, animated pixel screen and shows abstract images created by continually photographing the square. The store channels the drama of its surroundings into a distinct retailment experience. The retail element extends to branded merchandise including soft toys, clothing, bedding, jewellery and kitchenware, and there is an interactive, rainbow-like ‘wall of chocolate’ where the idea is to create a personalised selection from 22 shades of M&M's. Some products are the result of collaboration with other brands such as crystal-maker Swarovski. The entertainment includes interactive displays; encounters with larger-than-life M&M's characters in UK-inspired guises (Buckingham Palace guardsmen, soccer player, four M&M's on a zebra crossing, recreating the cover of The Beatles’ Abbey Road album); opportunities to be photographed against a video backdrop, and a walk-through timeline of the brand. A cinema-style hoarding that curves around the main hall sums up the intent: ‘So much more than chocolate. Four levels of fun,’ it proclaims. Although the product is much in evidence, the brand and the experience are to the fore, with colour taking a key role. Playing with perceptions of scale, what appears to be an artwork of nine M&M's-coloured Union flags was, in fact, created from thousands of individually cast and painted resin beads since the real thing would eventually have melted under the lights. The colour-coded, candy-coated chocolates invented in 1941 may well have been advertised subsequently – with a variety of fillings – as the sweet that ‘melts in your mouth, not in your hand,’ but there are limits. The storefront itself is dominated by an eye-catching curtain of colourchanging LED light-box pendants of differing lengths, which operate under DMX control. Inside, the feature lighting includes an M&M's-style tiered chandelier hanging over the well that sur- rounds the red staircase, while track and spot lighting highlights areas themed around the characters known simply as Red, Yellow, Green, Blue and Orange who act as ‘spokescandies’. Other flavours of retailment are available within 10 minutes' walk of M&M's World, Leicester Square, from brands such as Nike, Apple and Anthropologie, but the M&M's experience is largely about meeting these spokescandies, child-friendly characters designed to create what might be called a ‘reverse Disney effect’: turning customers into dedicated fans. More than 10 million people a year visit the M&M's World stores in Times Square New York, Orlando and Las Vegas. Although the retailment aspect of M&M's marketing is reinforced by TV, In the run-up to its opening, Mars Retail Group President Susan Saideman commented: “We can’t wait to bring the world’s most popular confectionery brand to the heart of the UK. This will be our first store outside North America, which will see a unique twist of London culture added to the M&M’s experience. Whether you’re a Londoner or visiting this great city from elsewhere in the UK or abroad, M&M’s World is a must-see for all chocolate lovers.” M&M's World Leicester Square certainly gains leverage from its location but its use of retailment means that it will undoubtedly act as a destination in its own right. The focus is entirely on the brand and while sales are essential, what customers also take away is online, in-store and cinema promotion, visitor numbers help put Mars’s reported investment of more than £10 million in Leicester Square into perspective. what Mars hopes is ‘a totally unique, fun-filled shopping experience for all who visit, guaranteed to make it one of London's sweetest attractions'. The M&M's World London Routemaster Bus. entering the m&m world x 24 More than just shopping Shop till you drop! Emporia is a brand new shopping centre, located in the south of Sweden. It is an impressing building designed by one of the most renowned Swedish architects Gert Wingårdh. text camilla hult | photo jacob karström more than just shopping 25 the concept behind emporia was to be more than a shopping centre. The total experience within the space was a key consideration for Steen och Ström during the planning stage, focusing on art, design and architecture. Gert Wingårdh, one of Sweden’s most internationally celebrated architects, was entrusted with bring this vision to life. With a background in creating inspirational public buildings, such as the Swedish embassies in Berlin and Washington, his work has been featured in the prestigious Phaidon Atlas publications. When planning the routes into the building, the Sea and Amber entrances, Gert drew inspiration from the feeling of enclosure he experienced when walking into the Pantheon in Rome when he was younger. Over 800 coloured panes of glass were all bent into unique shapes, similar to the peel of an orange segment, creating an immediate impression on the visiting customers. This effect was created by placing double panes of glass within a mould which was heated up to 540 degrees. This caused the glass to soften and be shaped by its own weight into the contours. This was supplemented by a thin plastic film which provides the glass with its amber or marine blue colour. more than just shopping x 26 Gert Wingårdh, the architect behind Emporia. >> Emporia Emporia is a brand new shopping centre, located in the south of Sweden. It is an impressing building designed by one of the most renowned Swedish architects Gert Wingårdh, owned by Steen och Ström, Scandinavia’s leading shopping centre company. Around 25 000 visitors are estimated to visit Emporia every day, to buy something in some of the 200 shops. more than just shopping The team of architects working on the design aspired to create an image of a city. A building where there would be something for everyone, even the people who did not intend to shop. Green spaces, art and areas to rest, found in many cities, are replicated within Emporia. The furniture is a mix of old, well-known design classics interwoven with new sofas, tables and benches and lamps, custom designed by Wingårdhs. As part of their holistic approach to the customer experience, the public conveniences where taken one step beyond the ordinary. Here toilets are often used as post-purchase dressing rooms and to reflect this, the designers factored in large mirrors and seating facilities within fresh and spacious environments. environmental strategy Situated on the top of the building is a 27 000 m² large rooftop park. Equating to the size of four football pitches and one of the 10 largest in the world, the rooftop park is a reflection of the vision of creating an inspiring sanctuary for the visitors. Open to the public, the rooftop landscape offers a magnificent view; however the benefits are not solely aesthetic. Noise is reduced, it removes the need for a surface water system and provides good insulation; helping to reduce energy consumption. The roof also absorbs and binds pollution, positively contributing to environment of the local area. The undulating hillocks are designed to create protected places for play, events and relaxation. The vegetation is adapted to the topography: barren sedum on top of the hillocks and more luxuriant vegetation in the protected valleys in-between. The park inhabits about 30 000 different plants. Emporia is the first shopping centre in Sweden with BREEAM environmental 27 certification. BREEAM has developed a number of assessment tools and guides for different types of buildings. These can be used for both existing buildings and in project planning for new-builds. The environmental performance of buildings is assessed within a number of different areas. There are minimum requirements for achieving points in terms of project management, the building's energy use, the internal environment such as ventilation and lighting, water use, waste management and land use and impact on the immediate environment. shops with different atmospheres The mix of shops is quite unique for a Swedish shopping centre, drawing inspiration from an international environment with a mix of brands. One of the brands is the American surf brand ‘Hollister’ which has a very interesting shop concept based upon the ‘retailment’ trend. The dark interior and the total lack of general lighting creates a fascinating experience when entering the store. It is hard to actually see the clothes clearly but the drama of the shop make you want to enter and explore the further in the store you get. Another brand is ‘Ralph Lauren Denim and Supply’. They also chose a highly interesting concept in Emporia. The interior is vintage-based, providing a real authentic feeling. The impression of Brooklyn in the 1950s is evident partly through the open installations and wood and tile-materials. Supplementing the interior is a range of interesting details such as guitars and amplifiers and the clothes are displayed in ancient looking boxes, reinforcing their brand personality. The lighting, designed by the New York practise Schwinghammer Lighting and supplied by Fagerhult, follows this trend. The lighting tracks are sprayed to look rusty, with LEDs, PAR 38 Cannor in silver with a retrofit LED 2800 K light source, used throughout the store aiding efficiency. Denim and Supply provided the pendants with a low power, carbon filament lamp which creates a visual contrast to the LEDs used in the rest of the store. The lighting solution contributes to the warm and comfortable feeling of the shop and even though the lighting is soft and subtle, it is highly commercial. Facts about Emporia Total floor space: Store space: Office space: Employees: Visitors a day: Designed by architect: Total area of roof park: 93,000 m² 68,000 m² 11,000 m² 3,000 25,000 Gert Wingårdh 26,700 m² BREEAM environmental certification more than just shopping x 28 A temporary Pop-Up shop for the independent clothing brand ‘Zuo corp’. The project is a joint work of two design studios: ‘Super Super’ and ‘Inside/outside’. Portable formats in retail The legend and the myth - we take a closer look at the phenomenon that is the ‘Pop-Up’ concept. text katarina morén | photo jacek majewski despite the intense and widespread digital landscape of today we are more convinced than ever that the physical store is an important brand-carrying platform. Why? Because when entrenched in a binary bubble of ones and zeros - what could be more unique than a true experience? portable formats in retail Creating an experience in retail environments is something which is very close to Fagerhults hearts - and we do it by implementing light experiences. But in general, how can a brand and a retail shop take the initiative to invite consumers to a place worthwhile stopping by at? Maybe a narrative story is imbedded in the brand and replicated in-store, or advanced digital technology frames the surrounding or, maybe, the shop simply ‘pops’. Not literally of course, rather the shop appears in unexpected places for a restricted period of time – we are talking about the pop-up concept. 29 introducing the pop-up shop The brand agency Vacant is widely heralded as the founder of the pop-up store as a viable retail concept. By offering a combination of real estate and legal advice mixed with viral, guerrilla and social marketing techniques, they made it possible for both established and emerging brands to open up in empty spaces in major cities. The pop-up principle involves creating a temporary shop in all kinds of places and in all kinds of ways. A crucial factor is often to pop up in places that are totally unexpected – the underground station, on the beach or in the middle of a city park. There is also a raw and industrial-looking feel to many of the concepts, even luxury brands experiment with basic materials such as wooden crates, concrete and steel to create the feeling of a spontaneous and The ‘Zuo corp’ Pop-Up shop opened on the 18th of December 2010 and was open for a limited time of just 3 months. portable formats in retail x 30 portable formats in retail 31 "There are indications of that the pop-up trend has emerged beneath the portable format." >> disordered environment. Often a stark contrast to their otherwise, clean and controlled brand profile. the entertainment era The concept has been talked about for several years now but really it’s only the retail approach that has been successful over time. What are the reasons behind this? We are living in an age in which entertainment and surprises are rewarded since it challenges our treadmill lifestyle. Furthermore our sophisticated electronic devices are frequently entertaining us – so we now extensively seek extraordinary experiences in ‘real life’ as well. These are just a few of the reasons why the Pop-Up stores generates buzz and strengthen brand relations. It targets the right crowd, surprises, performs and guarantee exclusivity because of its limited timespan. Who uses Pop-Up stores? Both developing and well-known brands can befit from the ‘cool factor’ gained when they breaking out from their otherwise perfectly fitted flagship concepts. They are also perceived as much more responsive and fast moving. And isn’t that what all retailer wants - to attract attention and to create a buzz so that the experience and the brand are talked about? consequences of the trend What about the future of pop-ups? Will there be even more extreme set ups? Perhaps. But what we do know is that the pop-up trend has developed from small box to big box. Larger pop-up malls, in which several shops gather in once location under a limited period of time, are evolving. One example of this is ‘Boxpark’ in London and Amsterdam. There are also indications that aspects of the pop-up trend has emerged beneath the portable format – there are many brands that embrace the type of style in terms of interior and setting that is created in pop-up stores even if the store itself is permanent. Retail brands are daring to complement well planned and polished shop concepts with more rough and unrefined ones. portable formats in retail x 32 A natural and honest shop experience The time-limited Zalando Pop-Up store is transferring the commercial space into an authentic, raw set-up for shopping as well as events in the evening. text katarina morén | photo gonzalo baro the zalando pop-up concept 33 The Zalando Pop-Up store. "I am very excited about using materials for architecture as well as interior that changes and becomes more beautiful over time." Sigurd Larsen, Architect what do flexible architecture, strong association of natural materials and innovative concepts have in common? Well there are many to be found, but one in particular is Sigurd Larsen. The Danish born architect Sigurd Larsen founded the design studio ‘Sigurd Larsen architecture & design’ in 2009. Their work characteristically combines the aesthetics of high quality materials with concepts focusing on functionality in complex spaces. Innovative projects, ranging from showrooms to pop-up stores, are not the only produce of the studio. Sigurd’s furniture, often with strong elements of wood, has been exhibited at fairs and galleries in Berlin, Helsinki, Hong Kong, Tokyo, Seoul and Shanghai. Sigurd highlights the visual communication of the brand and its target group as important source of inspiration, but he also references the history of the company and the actual space. With that in mind, one particular project of Sigurd’s caught our eye; the Zalando pop-up store. Sigurd Larsen architecture & design Sigurd Larsen is a Berlin based Danish architect working within the fields of design, art and architecture. He has a master degree from The Royal Academy of Fine Arts, School of Architecture in Copenhagen and previously been employed at OMA-Rem Koolhaas in New York, MVRDV in Rotterdam, Cobe Architects in Copenhagen and Topotek1 in Berlin. Photo: Michael Brus the zalando pop-up concept x 34 >> Inspired by the large wooden crates used in the shipping industry, the design for Zalando’s Pop-Up store features three free-standing boxes, each revealing a separate collection. The boxes are placed at angles to the concrete walls, guiding the visitor through the space as they discover the assorted displays of the furniture. Concrete stools echo the materials used for the walls and act as counterweights for the hangers of a fourth collection. “I am very excited about using materials for architecture as well as an interior that changes and becomes more beautiful over time. Good materials gain quality from being used and as the Pop-Up store was designed to exist for three days, the materials were left with a raw and untreated finish. To design a store with such a short timespan is a unique opportunity to work with this kind of aesthetics,” Sigurd explains. Not content with the buzz a pop-up shop usually generates, Zalando created even more. Stacks of white boxes (originally used to distribute goods) covered the ‘display windows’. Over time the facade of white boxes would disintegrate, revealing the content of the shop, day by day. the zalando pop-up concept 35 "Light has the potential of being the central element in all architecture and interior design." Sigurd Larsen, Architect the zalando pop-up concept x 36 One of the free standing piece of furniture next to the ‘display window’ covered in white boxes. >> Throughout the period the store was open they arranged various events like concerts, workshops and artist performances, necessitating flexibility within the space. “The inspiration of how to represent the brand spaciously came from conversations with the client at the beginning of the process. But in general the client gave me free hands when designing the space,” Sigurd explains. The room in Weinmeisterstrasse in Berlin was 80m² and the opening event hosted hundreds of guests. The three tall, free standing pieces of furniture were designed to accommodate such events and could be moved to the corners on the opening night. the zalando pop-up concept “The furniture was given dimensions so they fitted exactly between columns and doors. And during the opening hours of the store they were placed centrally, so the space could not be overlooked from the entrance.” “This way the guest was invited to wander about and explore the different sides of the boxes and rooms inside of them,” Sigurd continues. The lighting within the store was aimed and focused on the large furniture and the exhibited items, using the light to help create small spaces within the large one. “The eyes of the visitor follow the light, so the light is essential for creating focus and contrasts in any room. Light has the potential of being the central element in all architecture and interior design. Both from the way light filters through the facade of a building as well as the focus and spacial subdivision created by artificial light,” Sigurd explains. In summary, the Zalando pop-up store with its flexible and honest interior design engage and inspires, offering a small, yet memorable shopping experience – even if only for a limited time. 37 The setting is minimalistic and simple. Here is one of Sigurd's concrete stools. The ‘display window’ uncovered and the wooden display filled with merchandise. the zalando pop-up concept x 38 A warehouse like no other. Hypermarché is a social and commercial experience established in a rough and temporary format with the objective to attract the young locals. Cardboard boxes act as displays. text katarina morén | photo andreas meichsner if we fuse the pop-up trend with ‘retailment’(retail + entertainment) we get Hypermarché. This temporary 600 square-metre warehouse in Hafencity Hamburg, not only provides great shopping experience, but also gastronomical and cultural ones. Incorporated with this industrial looking warehouse is a café and a stage for different types of performances in the evening. The objective of the installation was to attract young locals to Hafencity. This part of Hamburg has traditionally been an impersonal developing area, a warehouse like no other usually filled with businessmen during the week or tourists in the weekends. To attract the interest of this selective clientele live music, DJs and other cultural happenings have been established in addition to the shopping facilities. Unsurprisingly the merchandise displayed in the warehouse is from the fields of fashion, lifestyle and design. The interior of this unique shopping hub was the work of the German design agency ‘PARAT’. They created three distinct zones in the warehouse with diverse materials and lighting. Warm Hypermarché This temporary concept store in Germany contains a lifestyle retail shop, bar and stage for cultural events. Shoppers are invited to enjoy a meal, check out fashion and interior products, or listen to live readings and DJ-spun tracks. 39 Design and execution interior: PARAT, www.buero-parat.de Idea/ concept Hypermarché: Here We Go Corporate identity and web design: We Are Fellows a warehouse like no other x 40 a warehouse like no other 41 "The colourful wooden fitting rooms create an inviting space for trying out clothes." >> materials, such as wood and cardboard, have been used to contrast with the concrete and metal ceiling. The main area, including the multi-layered stage, was constructed of plywood and 600 metres of squared timber. A bar, a back wall for all types of different projections and a six-metre table displaying books and magazines have all been built-into the infrastructure. The display table can be transformed into a dinner table for hungry guests later in the evening. Thomas Huth at PARAT intended the lighting to be an essential element in a successful concept and in Hypermarché an innovative and frugal lighting solution was born. “A regular grid of neon lights was modified by turning off a tube or by adding shades to get “downlights”. Some of the neon lights were integrated in the wooden scenery to strengthen the graphics appearance,” Thomas explains. “Above the long tables we added lamps with warm light to make the area cosier, these lamps, interestingly, are also for sale,” Thomas continues. Hypermarché is yet another example of how new types of shopping experiences are being initiated around the world. By merging different trends and events, within a pop-up concept, it has been possible to attract the digital consumers of today. a warehouse like no other x 42 Boxpark, the popular Pop-Up mall in London - lot of shopping possibilities integrated in one small area. Pop-up 2.0 The pop-up mall Boxpark, that opened in London in late 2011 is already a great success. We learned more about the concept that is now spreading to Amsterdam. text fran pearce | photo archard architectural photography bob dylan and the Rolling Stones both recently chose to promote albums through the medium of the pop-up store, a temporary retail outlet increasingly used to target key groups of consumers, test locations and provide an experience that may never be repeated. Marking a musical half century, Dylan’s pop-ups, fleetingly and simultaneously occupied a basement pop-up 2.0 cinema in London’s Soho and premises in Los Angeles, New York and Berlin. The Stones took over a store on London’s Carnaby Street to sell memorabilia and tour goods in the run-up to their concert at Wembley, which also commemorated 50 years in rock and roll. It might seem ironic that something as short-lived and transient as the popup store – the epitome of a here-today- gone-tomorrow phenomenon – was used to celebrate their longevity but pop-ups in general are very much of the moment. Whether open for hours, days, weeks or months, retail pop-ups come in many guises from in-store franchises to design-led short tenancy shops, but what they have in common is that they offer retailers a chance to play with 43 their brands in creative, engaging and – above all – flexible ways, without major risk or overheads. And now the concept has been given a new twist: the pop-up mall. The first, Boxpark, opened in London in November 2011 and is already so successful that a second is on its way at a former shipyard in Amsterdam. Boxpark occupies a carefully designed and connected collection of shipping containers arranged in two storeys on a site at the edge of London’s increasingly trendy creative hub, Shoreditch. At any one time, they house some 60 lifestyle brands, galleries and cafes in ‘boxshops’, which are stripped and refitted as the brands take up residence. Boxpark is on a site known as the Goodsyard: 4.7 hectares of former railway yard that laid vacant for around forty years but is destined for regeneration. Developers Hammerson and the One of the all the shops installed in Boxpark. pop-up 2.0 x 44 >> Ballymore Group plan to build up to 2000 homes together with commercial and leisure facilities and a new public open space on the site. This incarnation of Boxpark has a preordained lifespan of five years but the arrival and departure of shops within it is much more rapid, which creates a variety of challenges on the marketing and presentational fronts, but accords with the street culture and in-the-know appeal of pop-up. Pop-up’s history is one of guerrilla projects often designed on the fly, from restaurants to galleries and even secret cinemas, that encompass varying degrees of counter-culture psychology, outsider art and attitude. At the ‘street’ level, their impermanence gives them an air of the elusive and the exclusive that makes them ideal vehicles for selling fashion in the age of social networking and viral marketing. While shipping containers have been used throughout the world as architectural building blocks, they seem especially suited to the task at Boxpark, which was developed by Roger Wade, creator of the Boxfresh retail brand and fashion brand consultancy Brands Incorporated. "I was always fascinated by shipping containers," says Wade. "The idea of Boxpark was a fusion of many personal ideas over time. I wanted to create something on a grand scale by using shipping containers and offer retailers short leases, versatility and cost-effective retailing that made sense – the antithesis of the out-of-town shopping mall. And at the same time a place where the kids could just hang out and have fun." And what better architectural typology to convey both transience and trade? Each unit measures approximately 12m by 2.5m, with a height of just over 2.5m. Externally, the containers provide a hard-edged urban/industrial aesthetic for the streetwear, fashion and sports brands that predominate at Boxpark ‘by invitation only’. Initially at least, their internal construction provides the classic white box beloved of art galleries and studios as the framework for the retail designer’s creativity; their very uniformity spurs competition not only for custom but in terms of a novel brand experience. Global brands such as Dockers and Calvin Klein vie with arts graduate start-ups and up-and-coming fashion talent whose work shares container space with other nascent labels and is showcased sometimes only for days. Scale, variety, constant change and experimentation all combine to create a buzz that would be almost impossible to replicate in a standard mall with high rents and long tenures. And while popups are far from unknown on the high street or even in megamalls in isolation, here they generate synergy, creating a retail attraction greater than the sum of its parts. In 2008 Puma had a three-storey container store designed for it by New York and Naples-based container architecture specialist Lotek which moved between venues for the 2008/2009 Volvo Ocean Race. “It is a mutual love for container architecture that pulled us and Boxpark together,” says Puma. It has built a store called Twentyone in unit 21 at Boxpark where the stock rotates every 21 days and there are precisely 21 special and limited styles of footwear available. Although setting up at Boxpark is not as frenetic as demounting containers in Alicante and re-erecting them in Boston for a sea race, tight deadlines and short lifespans encourage interior designers to create ‘sets’ within the containers that display a dynamism that forms part of the customer experience. Diversity is reflected in the lighting design which takes on an individual 45 character within each unit. The rugged but funky aesthetic is embraced at Boxfresh’s boxshop. Its interior, created by Design4retail employs a palette of galvanised steel and perforated steel mesh, a concrete back wall and oak fixtures to give it a ‘raw yet crafted look’ broken up with industrial tube lighting and feature pendants. Contrast its apparent simplicity with the NikeFuel Station at Boxpark where Nike’s in-house designers have used interactive LED walls featuring floor-to-ceiling motion sensors to create a piece of digital light art that can be shared via social networks. Such is the nature of pop-up that it is hard to tell whether the lighting design in some boxshops has resulted from a quick trip to the DIY shed and some inspired theatrical stage management skills or something more artistic, but bare compact fluorescents or simple strip lighting are often used to good effect. Diesel’s urban spin-off menand womenswear brand for twentysomethings, 55DSL, took up residence at Boxpark for six weeks in a boxshop/ gallery that featured the work of four artists under the cold light of fluorescents. It worked because of the nature of the art, some inspired by street art and tattoos, juxtaposed with urban clothes designs. Retail lighting design principles remain the same and in most cases does its job modestly and unnoticed if not necessarily out of view. When the Smiley World Association charity chose Boxpark for its first Smiley store it went for an interior design that combined scaffolding clothes rails, metal decking and downlighting recessed into a suspended ceiling cradle, with a soundactivated laser, smoke machine, sound system and DJ decks built into the cash and wrap area to create a party vibe. Roger Wade recently announced that a Boxpark will open in Amsterdam in August 2013, where 120 containers will shelter under a 30m-high roof allowing the addition of an ice rink in winter. Like the Smiley store, this new manifestation of the ever-evolving pop-up concept only goes to confirm Wade’s dictum that ‘retail is entertainment’. pop-up 2.0 x 46 Products for enhanced atmospheres Many of the products in Fagerhults portfolio can help you create identity and support the communication of your brand values. Here are three recently launched products that can increase the level of identity in a shop. text camilla hult products for enhanced atmospheres 47 "Tibi is the result of a luminaire with links to the past history of design." Olle Lundberg, Designer Tibi, providing light. Olle Lundberg Olle Lundberg is CEO at LundbergDesign and has been designing professional lighting for Fagerhult for more than 15 years. Most of the design work is Scandinavian in style, form and expression. Their idea of design is that it has to be engaging, fun and it has to exercise the creative mind. tibi is a luminaire suitable for virtually any application. Inspired by a classic principle and brought right up-to-date with contemporary LED technology, its design is truly ‘timeless’. Tibi is a complete range of luminaires, encompassing pendant, ceiling and wall variations, in several different sizes. This offers the scope to create varied light patterns with a consistent visual appeal. High-end materials meet the latest in LED technology to create a unison of aesthetics and energy performance. Tibi channels the LEDs into a crisp light which flows towards the ceilings and walls, providing excellent levels for general lighting while retaining a focus on anti-glare qualities. a glowing super-ellipse The diffuser is made of smooth polished acrylic, reminiscent of glass. Careful consideration was paid towards the choice of materials to produce a hybrid of exclusivity and durability which is, above all, economical. Plastic doesn’t have to look like plastic, nor does it have to be matt. The eye-catching diffuser has given the material a new lease of life, reflecting the surroundings of where it is placed. Olle Lundberg, the designer of Tibi, describes the thought behind the product: “Straight or round? Straight lines suggest order and clarity. They are easy to combine and save space. Round lines are pleasant to move around and provide greater freedom when used in a room setting. Like so many before me, I wanted to have my cake and eat it. I wanted to create a luminaire that was both. That united the matter-of-factness of straight lines with the relaxed feel of rounded lines. And I wanted to anchor the luminaire in the tradition of Scandinavian design,” Olle describes. “The shape already existed, which is relevant. The super-ellipse was introduced by Piet Hein, during the transition between the 1950s and the 1960s. It has been used in many contexts but, as far as I am aware, never in a luminaire. We are far more used to seeing it horizontal, for example as a tabletop, but the super-ellipse can also be stood upright. That’s what I have done with Tibi.” “As a compromise between the round and the square, the super-ellipse is the perfect choice. You avoid the traditional ‘loaf’ shape, but nor do you get a fully globular luminaire, which in my opinion is much too tall. The result is a luminaire with links to the past history of design, but also one that relates to the attitudes of people towards rooms throughout history. The main goal was for Tibi to function just products for enhanced atmospheres x 48 >> as well in an 18th century environment as in an office inspired by the TV series ‘Mad Men’. But, above all, Tibi should still remain relevant in the future. That’s why I’ve been a little restrained. The more you go for it, the greater the risk of becoming trapped in your own time,” Olle continues. who invented the super-ellipse? Nobody knows for sure. The super-ellipse is the response to a human, aesthetic search that seems to have existed throughout history and was formulated by the French mathematician Gabriel Lamé in the nineteenth century. But the name that gets mentioned above all others is Piet Hein, a Danish poet, designer and artist. His variant achieved lasting fame in the 1950s and 1960s, when Hein designed a super-ellipse for Sergels torg interchange in Stockholm. The closed, flat curve, which was a cross between an ellipse and a rectangle, became a feature of the modernist era. Not least thanks to Hein’s collaboration with the Swedish designer Bruno Mathson, which resulted in the iconic super-ellipse table with its characteristic span legs. The super-ellipse is a key element in the heritage of Scandinavian design: timeless perfection appareo The luminaire is lit but where is the light source? Appareo is more than a fixture; it’s an experience that makes you think, a puzzle, a little piece of everyday magic. Appareo is a suspended LED luminaire, combining uncompromising design with high levels of illumination and excellent ergonomics. The strengths of LED are also the source of some of its biggest challenges. How do you utilise its small dimensions without losing function? Or maximise the high intensity without wasting light or dazzling the viewer? The more features you have to Tibi. Pozzo 1000mm. Howl Design Studio Gustav Müller Nord, Carsper Asmussen and Jen O johansson at Howl Designstudio have developed Appareo in collaboration with Fagerhult. products for enhanced atmospheres 49 Appareo "Appareo makes no big deal out of being an LED luminaire. Instead,it shows what technology can achieve." Casper Asmussen, Howl Design Studio add into a luminaire the more extreme it becomes in its design. That’s why Howl Design Studio chose to work with a completely new material. pozzo - bring the sky indoors. Fagerhults popular Pozzo has been enriched with another addition to the family. A bigger version of the reces- The trick behind the design is quite simple really; Appareo has a heart of acrylic plastic. This material differs from normal acrylic which doesn’t allow light to pass through; rather it bounced against the surface. In Appareo there is no such restriction. The LEDs are positioned around the diffuser, throwing the light at the plastic, which provides the dual role of reflector and glare protector. When the luminaire is turned off, it is completely transparent. It’s like it is no longer there. Appareo is available in rectangular or circular designs. sed Pozzo is now available in 1000mm diameter. Its opal louvre helps create a larger piece of the sky in areas where there may be limited options for the real thing. With the adjustable diffuser it can vary its appearance and function depending upon the needs of the space. The diffuser can be positioned slightly recessed within the fitting, to create a 'light well' effect, or aligned to the ceiling as a large area, round beam luminaire. products for enhanced atmospheres x 50 Creative creation Anders Strömberg and Erik Torstensson are lighting designers specialising in concept development at Fagerhult. We had a chat with them to get their thoughts on good retail applications for the new decorative luminaries from Fagerhult. text camilla hult Erik Torstensson. Anders Strömberg in the Fagerhult studio. Concept development department Anders and Erik are concept developers at Fagerhult, retail lighting solution. Generating idéas and concepts of creative lighting design and luminaires are one important part of creating improved brand experiences in a shop. creative creation anders strömberg and Erik Torstensson are lighting designers specialising in concept development at Fagerhult Retail Solutions. I had a chat with them to get their thoughts on how the new decorative luminaires from Fagerhult can build an identity in a shop, accentuate certain areas and create a really great atmosphere. tibi Tibi is based around an interesting story; the super ellipse. The creator of the luminaire is the Swedish designer Olle Lundberg, but it was Piet Hein who first came up with the super ellipse shape. “The first application that comes to mind is a large atrium space with a high ceiling height, perhaps in a shopping centre entrance or something similar. If used in a large enough space a group could be suspended in different heights. The same effect would also look great in a shop with a regular ceiling height,” Anders suggests. “The illuminated surface of the product has an expression that really stands out. The different sizes of the luminaire models can be combined to generate a strong identity and statement,” Anders explains further. “The fitting breathes quality with its sculpted form complimented by the choice of materials. Due to its classic shape it can be used for many different types of brands. As applicable to an ultra-modern environment, with its simplistic and stylised design, as a typical Danish retro-style from the 60-70’s.” What we can take from Anders is that the function for this type of luminaire is almost endless. It can be used as a wall module in a shops staircase or escalator, areas which a good solution can be hard to find due to the ceiling heights. This approach additionally 51 helps simplify maintenance, as you don’t need to access the high ceilings and the longevity of the LED light source reduces the need for regular replacements. Another, slightly more obvious approach would be to use Tibi as a decorative/ ambient luminaire by the cash-desk or in a lounge area. Using this solution in a fitting room addresses the need for good general lighting, while additionally creating a really nice atmosphere. To use the luminaires in a more artistic way, you can create patterns in the ceiling that will ‘lead the way’ for customers in the store. This can be should slow down, look around and pay attention to the surroundings. achieved by mixing sizes or clustering in different shapes for visual interest or by a more linear alignment. Combining rows of fittings with a configuration can communicate to the visitor that they interior in black and white I think Appereo will match perfectly,” Erik continues. “It would be really fantastic in a very minimalistic and exclusive shop,” Anders concludes. appareo Next up is Appareo, an innovative and slim LED pendant. “This product is super-minimalistic, and has an impressively even light distribution. But due to the very modern design it could be limited in how many different shop environments it could be suitable in,” Anders explains. “I know what you mean. I can picture it in a shop that sell electronics or in a car shop, for instance over cashier desks. It can also work in a cluster with circles over a car expo. In a shop with an pozzo Pozzo is a very familiar product for many Fagerhult customers but now it has been released with a diameter of a 1000 mm. “The big version of Pozzo is something our customers have been waiting for quite some time,” Anders says. “It will really enhance the identity of the shop and make it memorable, but will also compliment the rest of the smaller Pozzo family members.” “In terms of use and function the Pozzo family is quite similar to Tibi. It creates a large illuminated surface that will raise attention in larger stores. You can also use them to create patterns and direction in the shop, as with Tibi. While it can create identity it is also a great luminaire for general lighting.” creative creation x 52 Western Europe’s first Factory Store with the new upgraded concept. They Just Do It Static brands and uniform shop concepts - today’s retail premises aren’t exactly thriving. Consumers demand dynamic changes and energetic variations to stimulate their shopping. Nike is a brand that clearly “gripped” this. text katarina morén they are the world-leading supplier of athletic shoes and apparel. Named after the Greek goddess of victory, they have urged millions of people to ‘Just Do it’ and they are strongly associated with its famous ‘Swoosh’. We are talking about, of course, Nike. This powerful brand has incorporated several shop concepts in their worldwide offering to reach out to their different target groups. The ligh- they just do it ting design has also been an important part of creating the right atmosphere within these concepts, so we decided to take a closer look at a few of them. Retail is the place where brands come face-to-face with consumers and can tell their ‘story‘ directly to them, unfiltered. The Nike stores around the world have slightly different appearances and product offerings but still share the same philosophy. Performance, youthful energy and references of athletics are consistent throughout, whether it’s stated by lockers, gym carpets, rubber running surfaces or mannequins on the move. Their flagship stores take these physical environments to new levels, however the principles are continued in varying degrees across their store portfolio. A few examples of 53 which are Nike Owned Stores, Partner Stores and Factory Stores, all inspired by the gym, the court and the stadium as the main element of store design. But is there anything that distinguishes these different concepts? Well despite the fact they share a joint brand platform they all have different expressions, materials and atmospheres. nike owned stores The Nike Owned Stores are their exclusive premium concept. It pays homage to the corporation’s heritage through references of running tracks and sports fields. The mannequins and the large distinctive wooden panels outlining the walls play a leading role in the concept. The mannequins are designed ‘in-motion’; running, tackling, jumping, shooting and interacting. Furthermore the interior is unpretentious and experimental with every finish (detailed wood, >> In the main sales area iTrack with Marathon LED and iTrack Line luminaires are installed. they just do it x 54 One of Nike's Owned Stores - a stylish concept of brick- and wood walls combined with black displays. glass and steel components) methodically designed to bring associations with power and the latest products without being to thematic. partner stores The Partner Stores have a clean, dark setting. Materials such as industrial pendants, wooden panels behind the counters, linking to the Nike Owned Stores, and wooden displays on which the mannequins are placed illustrate this approach. The conceptual lighting design, developed by Fagerhult, is based on contrasts, shadows and accent lighting to give an interesting visual experience enhancing the desired image. Since cylindrical spotlights were preferred, Marathon was the perfect choice for this concept, joined by recessed Pleiad Power. Pistachio green they just do it pendants, with metallic wire guards, were installed in groups to emphasise primary areas of the shop, such as clusters containing a combination of wooden bleacher podiums with product, mannequin presentations and seats. This eye-catching luminaire suits the atmosphere brilliantly. For future lighting concept development a LED technology solution will be considered. factory stores The Nike Factory Stores are aimed at value customers, offering a wide selection of Nike branded footwear, apparel and accessories for the entire family. The product selections are from previous seasons and are sold at reduced prices. These shops are more rational and functional in terms of design than the Nike experience or evolution stores. However, the storytelling and product presentation execution result in a consistent premium shopping environment. Handed with the objective to translate a previous light installation, Fagerhult created a solution with products and ideas that was optimised for the new circumstances. The conceptual lighting design was based on a stringent brief demanding energy efficiency with a highly considered light plan that still delivered an interesting visual experience. And, with decreased energy consumption from approximately 20-25 W/ m² to 8-15 W/m² (excluding pendants and LED wall washers), the objective was fulfilled. The Nike Factory Store concepts have recently been upgraded and, consequently, so has the lighting design, to incorporate flexible iTrack combined 55 >> with iTrack Line, Dupio and Marathon LED spotlights. The iTrack solution supports additional energy efficiency with LED and DALI controlling possibilities. It is also much easier to adjust the luminaires once the displays and interior change. In the narrow and high aisles, the modifiable reflectors of Dupio enables the full effect and function of the light to be focused in the right places with mannequins and graphics accentuated by Marathon LED. The latest Factory Store opened in Munich and showcases Western Europe’s first shop with the upgraded global Factory concept. Nicholas Carter, Product Presentation Director at Nike European Headquarters, describes the advancements. “The most significant change is the use of materials, moving away from the current palette of white and chrome, to the use of warmer, richer materials. This environment was designed to strongly connect with the consumer and to sport.” “On the consumers journey through out the shop they will still recognize features linked to Nike; industrial stadium style lighting, gym bleachers, a heritage of compelling sport images and the locker room signage defining the fitting rooms. And finally, at the moment of truth, when they make a purchase there will be a reminder to ‘Just Do it’,” Nicholas continues. “We look forward to enriching the marketplace and reconnecting once more with our consumers by bringing the new global Factory Stores concept to life in additional Factory Stores throughout Europe,” he concludes. In this article only a few concepts have been acknowledged but still it gives a hint of how one of the largest shoe and apparel brands work with their physical shop platform. At Nike everything is considered, from interior details and merchandise layout to different lighting installations. They also have a clear goal; to elevate product presentation and to create a dynamic and energetic consumer experience and, of course, to and be inspired. Nike successfully engages customers to a world of athleticism and aims their offering and products towards them. How? What about constant reinvention, development and exploration of new concepts, materials and details. Well, they Do It – and they do it without losing their soul and passion for the heritage and the future of sports. The Partner Store concept. they just do it x 56 fusing past and present 57 Fusing past and present Solo, one of Sweden’s most well-known jeans brands, incorporates vintage influences to illustrate a genuine denim atmosphere in their shops. text katarina morén Sebastian Hellström. Solo Varner Group, the largest player in the Norwegian textile retailing trade, owns the Swedish retail brand Solo. Currently Solo has eleven stores in Sweden, supplying men and women with high-quality brand jeans and other clothing. industrial lamps, brick walls, iron hooks and mahogany displays - when entering a Solo shop you travel a few decades back in time. Particularly if you take a close look at some of the carefully worn out accessories around the store. But don’t be fooled; despite the rustic interior the shop is filled with trendy high-quality brands that attract young, hip, adults. The new concept, developed by Solos in-house department, has a heavy emphasis on natural material such as wood, concrete and copper. Sebastian Hellström, Operative & Marketing manager at Solo, explains that the idea of the renewed shop concept was to capture the essence of the legacy of denim. “Our core business is jeans and that’s what we feel passionate about. Therefore, we wanted to create a raw, industrial shop environment with old, genuine materials that would complement the merchandise,” Sebastian says. “And what’s great about this concept is that it will age beautifully, it will feel even more right tomorrow than today,” he continues. The interior design is deliberately lighter at the far end of the shop where the women’s fashion is displayed, creating an impact which has a more androgynous feel in this section. Sebastian explains that it was important that the lighting enhanced the essential parts of the shop. The light levels should be soft and comfortable while the luminaires should be concealed as much as possible. Amongst the latest of Solo's openings was in Emporia, one of Scandinavia’s largest shopping malls. This particular shop was not only furnished with the latest interior concept, it was also the first one supplied with a complete LED solution. Consequently, the lighting concept was brand new and included a large amount of integrated lighting in shelves and displays. fusing past and present x 58 Carefully selected industrial pendants harmonise with the rest of the vintage interior. >> “We wanted to enhance the interior and at the same time make the displays blend in with the merchandise itself. We also tried to use integrated LED in the shelves, from higher to lower levels, to help the customer recognize products further down in the displays,” Kristian Renström, Key Account Manager at mounted spotlights above the widespread iron cluster in the ceiling. Another challenge was to produce satisfactory light levels. “We tried to create contrasts while maintaining a moderate light level in the shop,” Kristian Renström explains. “In terms of ambiance we actually atmospheres that fused together really well,” Kristian continues. In summary this total LED solution achieved the desired effects and complemented the elaborated interior concept. The lighting did not only provide a perfect ambiance, it decreased the energy levels to 23-24 w/m² in Fagerhult explains. One of the client’s requirements was for the accentuating spotlights to be seen as little as possible. This was accomplished by installing the track- divided the shop in two sections; the back area where there were brighter light levels and the wooden interior area, where they are more dimmed. This method created two different comparison to a metal halide solution where it would have been approximately 33-34w/m². fusing past and present 59 "This is an interior concept that will age beautifully, it will feel even more right tomorrow than today." Sebastian Hellström, Operative & Marketing Manager, Solo fusing past and present x 60 In the skylights on the third floor there are fixtures to take over when daylight is not enough. illuminating emporia 61 Illuminating Emporia Carl Martinsson, lighting designer at Fagerhult met up with one of Sweden’s most renowned lighting designer Niklas Ödmann, PLDA member (The Professional Lighting Designers' Association) and co-founder of the company “Black Lighting Design” to talk about the way the light was shaped within Emporia. text carl martinsson interacting is the word which best describes the concept behind Emporia. It’s not only a place where people meet and gather but also where the interaction between light and architecture occurs. With its 93 000 square meters, Emporia was quite a large project to take on. The process started back in 2008, when lighting designers at ‘Black’ were able to work closely with the architects at Wingårdhs. Niklas describes the process: “There are so many different materials and colours in this project that collaboration was crucial. Sometimes you have to step back and take in other opinions. This is what creates the context and shapes the entire experience. As the project progressed, some things changed and naturally so did the light.” “We were able to set up test surfaces, which allowed us to elaborate on Niklas Ödmann, Lighting designer. Black Lighting Design Black Lighting Design is a company owned and managed by Alexander Cederroth and Niklas Ödmann. The company's client focus is widely spread between Architects, governmental departments, the private sector and real estate owners. Black strives to always create sustainable lighting systems with a high level of creativity both for in- and outdoor architectural environments. illuminating emporia x 62 Facts about the lighting design Property owner: Lighting design: First lighting designer: Second lighting designer: Electrical engineer: Project start up: Project finish: illuminating emporia Steen & Ström Black LightingDesign Niklas Ödmann Fredrik Amnäs, Jannica Wikander ÅF Gothenburg 2008 2012 63 "There is an awareness about the importance of light when creating sustainable and socially aware spaces as well as commercial ones." Niklas Ödmann, Lighting designer, Black Lighting Design >> our different ideas. We started with the entrances and all the gathering spaces. so we could go in deep and worked a lot with for example the shade, coating These areas are important for people to interact in, so we wanted to let the light follow and enhance the architecture there,” Niklas explains. “By the the main squares, called the ‘ocean’ and the ‘flower garden’, there are profile fixtures that cast patterns on the floor. The flower garden has a foliage related pattern and in the ocean square there are ripples of light,” he continues. To avoid an impression that was too sterile and linear, there are decorative fixtures situated in selected areas, such as the food court. The first floor has a spectacular pyramid shaped corrugated plastic ceiling and above it fluorescent fixtures. Along the mall, on floors two and three, the lighting is primarily situated above the grid ceiling, consisting of Fagerhult's ‘Strato’metal halide spotlights mounted on a track. Black also produced a design manual to cover the general lighting concept. “Today more cities are becoming interested in working consciously with their lighting to create a dynamic and safe environment. There is an awareness about the importance of light in creating sustainable and socially aware spaces as well as commercial ones,” Niklas claim. The concept consists of many different types of light; direct, indirect, sharp or diffused. It is more about setting an atmosphere than being too obvious. “We had such a free hand to create, and transparency of the glass. This to be able to set the light on the background behind the glass. Trying to try to anticipate how much light that would come from the stores was a challenge. We did, however, manage to find a very comfortable level of light. It´s the combination of colours, textures and shapes that we wanted to elevate with the light that makes this an unique experience,” Niklas concludes. notes from carl As I talked to Niklas it became apparent what levels of effort and dedication that went into meeting all the lighting requirements while still making it look effortless. To make the light ‘just be there’. With a great respect and sensitivity Black has created something that you feel and see but still is so hard to explain. To me the project seems immensely big. I deal with stores and concepts that cover a couple of 100m² and I know how much time I can spend on detailed solutions for this. In my opinion Black have managed to set the subtle atmospheres they intended. From outside I was impressed by the lovely architecture and was really expecting something that would blow my mind and entertain instantly. This was not what I experienced. Instead once inside, I was slowly cradled into the mood of a shopper. I felt safe, secure and really wanted to buy something. Anything, just anything. illuminating emporia x 64 The architects of tomorrow What is their relationship to light and how much focus is there on the subject in their curriculum? We met up with a few architect students to discuss their perspectives on light. text katarina morén the architects of tomorrow Photo: Amanda Härd 65 "Light is a very significant aspect when it comes to creating different atmospheres" Amanda Härd, architect student, Umeå University what would the world be without great architectural design; a little bit duller, unflattering and homogeneous? A little bit more impractical and characterless? Most definitely. Architecture brings us artistic uniqueness, energy efficient and functional designs, eye-catching solutions and creative concepts; value adding attributes that make our surrounding and lives much more enjoyable. But how much emphasis on light is there in the world of architecture? An element not really considered or one of high importance? We met up with three ‘architects of tomorrow’, one sophomore and two just graduated, to hear their views on the subject. Amanda Härd has entered her second year of architecture at Umeå University in northern Sweden and has relatively little experience of incorporating artificial light. At least for now. She explains that they only spent two weeks of experimenting with artificial light in their first year. “A Polish architect guest-lectured during these weeks and described his associations primarily with the art of light. We rounded-up with a creative and artistic workshop in which we developed experimental light applications by using a large spotlight,” Amanda says. The polish architect Amanda refers to is Hugo Dworzak, an experienced designer who has created a number of special projects in which light has had a prominent role. In terms of what resulted from the workshop, Amanda recalls there were quite a few different solutions and results. “Some created light projections on a wall, some illuminated an installation of a mist of steam and another group a fish net in a dark room with selfluminous stars mounted above,” she explains. Amanda is quick to add that the focus of this lecture was very arty and philosophic – like most of the orientations in their introducing years of architecture. She describes the workshop as very abstract. “I guess this exercise was just to make us consider light and introduce it to us. It was not that scientific - for example we did not talk about technical details such as kelvin, distribution angles or colour rendering,” she explains. “I do not know if we will develop our knowledge of artificial light later on or if this is something that we will have to add separately to our curriculum. Right now we are more focused on natural light and how it can be used in our solutions and concepts,” Amanda continues. Despite this, Amanda adds that light is a very significant aspect when it comes to creating different atmospheres, evoking emotions and affecting how people feel. “It is definitely an important tool to be considered," Amanda concludes. Two other architectural students we met were Hanna Mangs and Viktor Roos whom just completed their final gra- duation thesis at Chalmers University of Technology in Gothenburg. Both of them believe that light is important in all situations. “Light has become more and more important to me when I develop a concept or an idea. Probably because I have learned how much a room or an entire building is affected by light, and how much I can strengthen my concepts using the right kind of light. The same room can get totally different qualities depending on the light I choose - it can feel spacious, intimate, soft, sharp or safe solely due to the lighting,” Hanna explains. “Overall, I believe light is a bit of an underrated tool; it affects the perceived environment and us more than we think,” she continues. Viktor described how the students work with light whilst creating conceptual solutions during their education. He explained that all their projects conclude with a final review from external architects as well as from professors from the school – in this critique there are often discussions about light. “We were introduced to the fundamentals of light in our early projects. We quickly learnt to consider where the sun is and shadows once sketching. And now, this is something that comes naturally. The more I sketch the more light is integrated in how I present my final solution.” Viktor also describes his basic ideas and thoughts on artificial light, namely >> the architects of tomorrow x 66 The exterior of Umeå University's School of Architecture. Photo: Mikael Lundgren. to use it as little as possible. However, this statement is not as clear cut as it may appear, as in their projects they seldom reach the point when artificial light, or luminaires, are included and sketched into the solution. “When natural light plays a part in the final solution I sketch it - since beautiful effects often appear in the sunlight. Artificial light is exclusively included when I show evening and night perspectives, which often are the very last sketches,” Viktor says. “Luminaires are in the back of my head, but brightness, light angles and other technical aspects are not included in my projects as of now. We don’t have any specific class considering light only. There are many other materials I often use, wood for example, which we haven’t elaborated on either. I suppose the architects of tomorrow Hanna Mangs this can be applied to our knowledge of light as well. I’m inspired more by beautiful situations, powerful shadows and shimmering states than facts about LED and lux,” Viktor concludes. A lot of what Hanna learnt about light has been on her own initiative and something she included in her projects during her studies. Actually her final thesis included a focus on natural light. “Basically the project was a library and cultural centre where I chose to execute different lighting surveys. I tried to examine how different light qualities may affect or alter the experience of a room, how light can define the room, instead of perhaps a wall, and how light affects different materials and textures,” Hanna explains. “I don’t feel, however, that I have as much knowledge of artificial light and that is something I would like to learn more about. Nowadays artificial light is very variable and can produce many different types of light, which I could use more if I had the right knowledge,” she concludes. Meeting these architects of tomorrow reveals that light is definitely something they value and find important once creating atmospheres – but still something quite abstract and unexplored. It is more or less up to them how profound they want to indulge in the world of light. Nevertheless, if faced with the challenge of creating commercial environments, we hope that we will encounter these future creators and act as an inspiring partner of light. Enabling them to create exactly the atmospheres and environments envisioned. retail main office: Fagerhult Retail AB, Rinnavägen 12, SE 517 33, Bollebygd, Sweden, Phone: +46 33 722 15 00, Fax: +46 33 28 58 00, www.fagerhult.com/retail www.fagerhult.com/retail