Vergaderen in de toekomst

Vergaderen in de toekomst
Wilfried Post, Anita Cremers en Wessel Kraaij
AMI/DA project
Probleemstelling
• We vergaderen veel
• Iedere dag wel een keer
• Soms tot 50% van onze tijd
• En dat gaat toenemen
• Binnen en buiten de organisatie, in netwerken
• Vaker ongepland, ad hoc, op afstand
• 24/7
• Vergaderen vergemakkelijken wordt belangrijker
• Door automatisch notuleren en ontsluiting
• Door overleg op afstand, of onderweg, te faciliteren
• Door het vergaderproces zelf te ondersteunen
2
AMI/DA project
Soesterberg, 25 april 2008
AMI/DA Consortium
• AMI
• Meeting Browser
• 16M (HF 800K)
• 01-04 - 12-06
• AMIDA:
• (Remote) Meeting Assistant
• 12M (HF 600K)
• 01-07 - 06-09
3
AMI/DA project
Soesterberg, 25 april 2008
Technologieen
•
•
•
•
•
•
•
•
4
Audiovisuele registratietechnologie
Machine learning
Spraak- en sprekerherkenning
Computer vision
Information retrieval
Automatisch segmenteren, abstraheren
Psycho-sociale interactie
Multimodal Interaction design
AMI/DA project
Soesterberg, 25 april 2008
Vergadercyclus
Meet
Document
Prepare
Act
5
AMI/DA project
Soesterberg, 25 april 2008
Netwerk van vergadercycli
meet
prepare
document
act
meet
prepare
document
act
meet
prepare
document
act
6
AMI/DA project
Soesterberg, 25 april 2008
Applicaties
Meet
Meeting
Acceleration
Recording
Prepare
Off-line
Browsing
Catching up
Document
Summarization
Act
Content
Support
Process
Support
Communication
Support
7
AMI/DA project
Soesterberg, 25 april 2008
Meeting acceleration
1000
Woorden per minuut
700
Speed reading
600
500
3 x AMI meetings
330
2 x AMI meetings
167
AMI meetings
400
300
Lezen met vol begrip
Veilingmeester
200
Telemarketeer
100
0
8
500
AMI/DA project
Schrijven
Typen
Soesterberg, 25 april 2008
Applicaties
Meet
Meeting
Acceleration
Recording
Prepare
Off-line
Browsing
Catching up
Document
Summarization
Act
Content
Support
Process
Support
Communication
Support
9
AMI/DA project
Soesterberg, 25 april 2008
Meeting browser
10
AMI/DA project
Soesterberg, 25 april 2008
Project Browser
11
AMI/DA project
Soesterberg, 25 april 2008
Applicaties
Meet
Meeting
Acceleration
Recording
Prepare
Off-line
Browsing
Catching up
Document
Summarization
Act
Content
Support
Process
Support
Communication
Support
12
AMI/DA project
Soesterberg, 25 april 2008
Summarization
13
AMI/DA project
Soesterberg, 25 april 2008
Applicaties
On-line
Content Linking
Meet
Meeting
Acceleration
Recording
Prepare
Off-line
Browsing
Catching up
Document
Summarization
Act
Content
Support
Process
Support
Communication
Support
14
AMI/DA project
Soesterberg, 25 april 2008
T
Content Linking
Alan
Jane
WP1
planning
WP2
design
planning
meeting
wp kickoff
meeting
Apr 2007
15
Bob
AMI/DA project
first sketches.doc
3rd design
meeting
2nd design
meeting
May 2007
June 2007
user-feedback.doc
now
July 2007
Soesterberg, 25 april 2008
planning v2.doc
T
Content Linking
Alan
WP1
planning
Jane
manual
remote
shape
volume control
WP2
design
wp kickoff
meeting
Apr 2007
16
AMI/DA project
first sketches.doc
Bob
1 opening
planning
2 status
meeting
3 volume control
4 other business
2nd design
Soesterberg
meeting April 29th 2007
May 2007
June 2007
user-feedback.doc
3rd design
meeting
now
July 2007
Soesterberg, 25 april 2008
planning v2.doc
T
Content Linking
Alan
WP1
planning
WP2
design
manual
wp kickoff
meeting
Apr 2007
17
Jane
AMI/DA project
first sketches.doc
Bob
planning
meeting
3rd design
meeting
2nd design
meeting
May 2007
June 2007
user-feedback.doc
now
July 2007
Soesterberg, 25 april 2008
planning v2.doc
Applicaties
Engagement
enhancement
On-line
Content Linking
Floor control
Remoteness
compensation
Meet
Meeting
Acceleration
Recording
Prepare
Off-line
Browsing
Catching up
Document
Summarization
Act
Content
Support
Process
Support
Communication
Support
18
AMI/DA project
Soesterberg, 25 april 2008
Applicaties
Remoteness
compensation
Behavioral
influencing
Engagement
enhancement
Recording
Meet
Meeting
Acceleration
Speech/Speaker
Recognition
Prepare
Content
linking
Document
Structuring
Catching up
Act
Abstraction /
Summarization
19
AMI/DA project
Soesterberg, 25 april 2008
Engagement enhancement
20
AMI/DA project
Soesterberg, 25 april 2008
Applicaties
Social
influencing
Engagement
enhancement
On-line
Content Linking
Remoteness
compensation
Floor control
Meet
Meeting
Acceleration
Recording
Off-line
Browsing
Prepare
Document
Catching up
Summarization
Act
Content
Support
Workload
balancing
Process
Support
Communication
Support
21
AMI/DA project
Monitoring
availability
Alerting/
contacting
Soesterberg, 25 april 2008
Outlook Pro Plus
22
AMI/DA project
Soesterberg, 25 april 2008
Outlook Pro Plus
23
AMI/DA project
Soesterberg, 25 april 2008
Outlook Pro Plus
24
AMI/DA project
Soesterberg, 25 april 2008
Applicaties
Leadership
support
Agenda
management
Social
influencing
Engagement
enhancement
Goal
orientation
On-line
Content Linking
Remoteness
compensation
Floor control
Meet
Meeting
Acceleration
Recording
Off-line
Browsing
Prepare
Document
Catching up
Summarization
Act
Content
Support
Workload
balancing
Process
Support
Communication
Support
25
AMI/DA project
Monitoring
availability
Alerting/
contacting
Soesterberg, 25 april 2008
Behavioral influencing
26
AMI/DA project
Soesterberg, 25 april 2008
Evalueren
• Leuke concepten, maar hoe zit het met de
• Effectiviteit
• Efficiency
• Satisfactie
27
AMI/DA project
Soesterberg, 25 april 2008
Process
Environment
Organization
Meet
Task
Team
Prepare
Document
Outcome
Individual
Method
Act
Means
28
AMI/DA project
Soesterberg, 25 april 2008
Experimenteel Paradigma: Design Project
Market
Environment
(simulated)
Fashion
Spending capacity
Time to market
Organization
(simulated)
Head
Department
Market
manager
Project Team
Industrial
designer
AMI/DA project
Training
Service
(real live)
Project
Manager
29
Personal
coach
Business
Developer
User interface
designer
Soesterberg, 25 april 2008
Scenario: Het ontwerpen van een afstandsbediening
E-mails
E-mails
E-mails
E-mails
30
AMI/DA project
Soesterberg, 25 april 2008
Semi-automatische data verzameling
31
AMI/DA project
Soesterberg, 25 april 2008
Measurements
6,5
Outcome satisfaction
Score (min=1, max=7)
Team satisfaction
Team efficiency
Team effectiveness
5,5
Work pace
Process satisfaction
Information processing
5
4,5
4
3,5
1
2
3
Condition
4
150
Mental effort
140
130
5
Effectiveness
Efficiency
Satisfaction
4,5
120
110
100
Mental effort
S co re (min=1, max=7)
• Individual characteristics
• Workload
• Team factors
• Leadership
• Supporting behavior
• Cohesiveness
• Project measures
• Process
• Outcome
• Usability measures
6
4
3,5
90
80
70
60
50
3
1
2
Condition
3
4
40
30
20
10
0
1
2
3
4
Measurement
32
AMI/DA project
Soesterberg, 25 april 2008
Mogelijke samenwerking Rabobank en TNO
•
•
•
•
33
Scannen van AMI mogelijkheden voor Rabo Unplugged
Concepten ontwikkelen en evalueren
Technologische haalbaarheidstudie
Begeleiding ontwikkeling toepassingen
AMI/DA project
Soesterberg, 25 april 2008
34
AMI/DA project
Soesterberg, 25 april 2008
AMI Aanpak
Research
Application
Scientific
Capture
Commercial
Capture
Annotate
Enriched
meeting records
Constrained
meeting
records
Natural
meeting
records
35
AMI/DA project
Applications
Automatic
Enrichment
Apply
Recognize
Processing
technology
Exploit
Models and
algorithms
Content,
Events and
Patterns
Interface
technology
Soesterberg, 25 april 2008