Corporate Social Responsibility Report 2013

Corporate
Social
Responsibility
Report
2013
Teleperformance India implemented new water saving
initiatives and other green policies in all ofPg.
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sites.
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2013 Corporate Social Responsibility Report
We help and support the communities in which we are
present and also provide disaster relief aid around the world
in time of emergency. Our teams come together to aid those in
need in our communities through our “Citizen of the World”
(COTW) charitable activities.
We assume our responsibility of protecting nature and
lessening our impact on the environment with our “Citizen
of the Planet” (COTP) actions which are focused on carbon
footprint reductions.
In 2013, Teleperformance raised more than $4 million in
cash and in-kind donations, far exceeding its Clinton Global
Initiative* (CGI) annual commitment of $1M (USD). Since 2006,
Teleperformance has raised nearly $14.5 million dollars in cash
and in-kind donations and has exceeded its CGI commitment
every year of participation.
Also in 2013, Teleperformance people volunteered over 41,000
hours of time for charitable and environmental causes all over
the world. This 2013 Corporate Social Responsibility Report
Summary shows just a few examples of our efforts.
We invite our friends and families to join us in our efforts.
So as our Teleperformance family grows, our positive
social impact grows as well. Our objective is to strengthen
bonds and deepen commitments to each other and to the
communities where we live and work.
Thanks to each and every Teleperformance teammate around
the world. You can and do make a positive difference in
people’s lives and in making the world a better place to live!
*The Clinton Global Initiative (CGI) is a non-political global summit of selected government and business leaders to address
the world’s biggest issues.
Contents
4
5
6
7
United Nations Global Compact
and policies
2013 & Program-to-Date CSR Results
Drives
13 2013 Disaster Relief and COTW Village
Citizen of the World Appreciation
Awards Recipients
(Philippines) updates
2012-1013 CSR Awards and Certifications
8 2013 Health Drive
9 2013 Blood Drive
102013 Holiday Drive
11 International Peace Day
12 2013 Clothing, Food, & Education
14Citizen of the Planet 2013 Carbon Footprint report
15Teleperformance World Forest
162013 World Water Day
17 2013 Earth Day, Earth Hour, and World
Environment Day
2013 Corporate Social Responsibility Report
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Teleperformance implements worldwide
UNGC policies in 2013.
In 2011, Teleperformance Group officially signed the
United Nations Global Compact and provides a report
on progress every year. In 2012 we instituted the
Teleperformance Global Corporate Social Responsibility
Committee, a governing council that oversees
implementation and adherence to the Global Compact.
Last year, the CSR Committee put into action its
first worldwide policies covering anti-corruption,
environment and Code of Ethics. This define the rules,
conduct, actions, behaviors and relationships we adopt
towards our employees, business partners, and the
places where we live, work or serve. These policies also
apply to national and local governments and the world
at large in order to ensure the highest level of integrity
in the way we do business
At Teleperformance, we believe the principles
comprising the UN Global Compact are not only in
complete harmony with our 5 corporate values of
integrity, respect, professionalism, innovation and
commitment, but serve as a literal extension of our
credo. We commit to apply these principles in the
way we operate to ensure honesty, fairness, equality,
sustainability, transparency and basic human decency.
We believe adhering to these universal principles can
enrich individual lives, our business and the world we
live in.
Anti-Corruption
Labor
Environment
Human Rights
2013 Corporate Social Responsibility Report
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2013 Teleperformance Social Responsibility
$4,080,845
in total cash and in-kind donations that
went towards feeding, clothing, and bringing
joy to the needy.
*all values in U.S. Dollars / COTW 2013 fiscal
year is November 1, 2012 – October 31, 2013
$2,615,922
donated in in-kind
items such as clothing, school supplies,
and other needed items.
$
$1,464,923
in cash donations by the
Telepeformance family.
41,147
employee donated volunteer hours.
39,620
underprivileged infants and
children received
toys during Holiday Seasons.
1,671
computers donated to poor schools.
Impact Report Program to Date
Includes total donations from November 1, 2006 –October 31, 2013
13,945,363
pounds of food & water donated to natural
disaster victims; 20,566, 112 meals supplemented
for children and families in need.
193,450
infants & children benefited from
donation in kind items such as
clothing, school supplies, and other
needed items.
9,403
177,451
computers donated
to impoverished
schools which
benefits 32,910
children.
employee donated
volunteer hours.
325,420
infants & children were fed through
several monthly feeding programs.
309,066
needy infants and children received
toys during Holiday Season.
2013 Corporate Social Responsibility Report
Pg. 5
Teleperformance Global Footprint
Teleperformance Award Winners
Citizen of the World Appreciation Awards
Countries that exceeded 2013 Citizen of the World internal objectives.
AllianceOne, Inc. (US, Canada, Jamaica)
Teleperformance Nearshore North (Mexico)
Teleperformance Brazil
Teleperformance Nordic (Sweden, Norway,
Finland, Denmark)
Teleperformance Canada
Teleperformance Chile
Teleperformance Philippines
Teleperformance China
Teleperformance Poland
Teleperformance Romania
Teleperformance Costa Rica
Teleperformance Slovakia
Teleperformance El Salvador
Teleperformance South Africa
Teleperformance Greece
Teleperformance India
Teleperformance Spain
Teleperformance Lebanon
Teleperformance Switzerland
Teleperformance UK
Teleperformance Morocco
Teleperformance Nearshore Central (Mexico)
Teleperformance USA (includes AGI & USSG)
2013 Corporate Social Responsibility Report
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Awards & Certifications
(2012-2013)
FOR OUR CORPORATE SOCIAL RESPONSIBILITY EFFORTS
2012
“Foundations for the
Future Impact” Award
2013
EOA Corporate Social
Responsibility Award
2013
Philippine Economic Zone Authority
Outstanding Community Project of the Year
Award.
Teleperformance wins major
award for EMEA Corporate
Social Responsibility.
Award for exceptional
ability to Transform the
company’s CSR efforts
into community-based
grassroots campaigns
with local support.
Teleperformance Philippines CSR efforts were
recognized on April 18th, 2013 by the Philippine
Economic Zone Authority with the Outstanding
Community Project of the Year Award.
(Pictured: Teleperformance Asia Pacific
President, David Rizzo, center, receiving award.)
2013
Teleperformance
Portugal was
distinguished by
IFE - International
Faculty for Executives
with the award of
Social Responsibility
in Call / Contact
Center, evaluating the
solidarity program
developed throughout
2013.
ISO 14001 CERTIFICATIONS
Teleperformance Germany
Teleperformance UK
2012
Frost & Sullivan Green
Excellence Award
LEED GOLD CERTIFICATIONS
Teleperformance Colombia
Bogota, 2 Centers
Frost Sullivan Recognizes
Teleperformance for
Green Excellence in the
Latin American Contact
Center Outsourcing
Market.
TLS Contact
Beijing
2013 Corporate Social Responsibility Report
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HEALTH DRIVE
CLOWNING
around in Spain.
Teleperformance Spain prepared and performed a
clown show for the children in the Jaen Hospital
Oncology Unit. They joined together with Pideme
la Luna, a group that provides activities for cancer
patients. Teleperformance employees volunteered,
collected toys, video consoles, and school supplies
and included a piggy bank for on-site cash
donations. With the cash collected, employees
purchased video game consoles and a TV to be
installed in the isolation area, where kids in
critical condition stay.
Employees performed for the kids,
delivered the toys and electronics, and
painted kids’ faces. Teleperformance
Spain will also launch a national
campaign to help Pideme la Luna sell
a children’s book, the proceeds of
which will be used to develop more
hospital activities.
Teleperformance Brazil
Held a winter campaign to raise money for
the Red Cross.
Teleperformance Italy
Sold chocolate to raise money for the Italian
Association for Cancer Research (AIRC).
Teleperformance USA (USSG)
Collected hygiene products and donated
them to the Faith Mission men’s shelter.
Teleperformance UK
Raised funds for the Special Olympics for
children & adults with disabilities
Teleperformance France
Held a breast cancer awareness day in all of
their centers.
Teleperformance Jamaica
Offered free haircuts and grooming for the
elderly and disabled.
2013 Corporate Social Responsibility Report
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2013
Global Blood Drive
Teleperformance centers held blood drives all over the globe. Worldwide, Teleperformance
employees donated over 1,600 liters of blood, helping to save nearly 10,500 lives.
2013 Corporate Social Responsibility Report
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Teleperformance Nearshore Central in
Monterrey collected 120+ pairs of shoes and
more than 500 toys for needy children.
Teleperformance India
Invited children from NGO’s to their offices
for a day long Christmas party.
Teleperformance Romania
Raised money and collected toys for
underprivileged children in the area.
AllianceOne, Inc.
Collected clothes and cash and purchased
toys, hats, gloves, and scarves.
Teleperformance Brazil
Collected funds to purchase toys to deliver
to underprivileged children.
Teleperformance Philippines
Hosted a Christmas Party for a local Elderly
care center.
‘Tis the Season
HOLIDAY DRIVE
Teleperformance Tunisia has partnerships with several charitable associations benefiting children
and families in need and also are the direct sponsor of two foster families with financial and
moral support.
2013 Corporate Social Responsibility Report
Pg. 10
Recognizing International
Peace Day
Teleperformance employees engaged in awareness and community outreach
campaigns to celebrate World Peace Day, a global celebration of tolerance and
mutual respect. Many centers released balloons symbolizing white doves, the
international symbol of peace.
2013 Corporate Social Responsibility Report
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CLOTHING DRIVE
Teleperformance Colombia collected
about 800 garments for local needy
children.
Teleperformance Lebanon employees
gathered clothing items to help needy
families stay warm & well dressed.
Teleperformance France collected more
than 7,000 clothing items for donation
to charities and needy families.
Teleperformance USA helped 11,200
families by sponsoring 28 truckloads of
food and essentials in the last 2 years.
Teleperformance Spain volunteers joined
the Spanish Food Banks Federation
(FESBAL) to collect and distribute food.
Teleperformance Italy donated 91
computers to schools, hospitals, and
homes.
Teleperformance China donated 35
computers to establish computer class in
a rural school.
FOOD DRIVE
Teleperformance Egypt distributed 145
food bags to single parent families and
the poor and the National Care Institute.
EDUCATION DRIVE
Teleperformance Turkey adopted a local
school, raised funds and donated 100
notebooks and 300 erasers.
2013 Corporate Social Responsibility Report
Pg. 12
DISASTER RELIEF AND COTW VILLAGE
SERVICE & SACRIFICE.
Teleperformance held multiple campaigns to raise funds and collect needed items to provide relief to multiple natural disasters,
including Typhoon Haiyan and the earthquake in the Philippines, Hurricane Manuel and Ingrid in Mexico, the Oklahoma tornadoes in
the USA, and flooding in Khabarosvsk, Russia.
COTW 3rd Anniversary
Teleperformance Philippines celebrated the 3rd year of building
and sponsoring the Citizen of the World Village, a housing
development built originally for victims of Typhoon Ondoy. Over
the past three years, the village has expanded to include a
daycare and learning center, market, a multi-purpose hall and
community recreation area.
In August of 2013, Citizen of the World in partnership with
Gawad Kalinga announced ground-breaking on an additional
fifty homes which brings the total number of houses to one
hundred.
2013 Corporate Social Responsibility Report
Pg. 13
2013 Carbon Footprint in Metric Tons
% of Total Carbon Footprint per source
Electricity
90,716
85%
Paper
8,259
8%
Air Travel
6,940
7%
Carbon Footprint
per Employee
0.78 tons
Observations:
Electricity is the total annual consumption in kWh of all Teleperformance call centers worldwide.
Paper includes both "bond" paper and toilet paper.
Air Travel: we are using a standard calculated based on a web tool designed for this purpose.
Indirect electricity consumption emissions are calculated with the “emission factor” for each country. On paper we are using an
estimate of 6.73 tons of CO2 per each ton of paper consumed.
TLS Contact facilities are in the "emissions base lining phase" and not included in totals
TP Singapore only reported January's consumption.
Argentina, Canada, Denmark, Finland, Norway, Spain and Sweden did not report water consumption
“It’s our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs.
Citizen of the Planet (COTP) is a global corporate initiative aimed at ensuring Teleperformance operates in an environmentally friendly and responsible manner.”
2013 Corporate Social Responsibility Report
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In 2013, Teleperformance employees worldwide hosted and
executed environmentally focused events surrounding Earth
Hour and Earth Day, World Water Day, and World Environment
Day. Local projects cleaned and beautified parks, planted
flowers, vegetable gardens and trees, picked up waste,
encouraged bike travel, and cleared beaches of trash and
debris, taking a hands on approach to keeping nature healthy
and pristine in their own communities.
2013 Corporate Social Responsibility Report
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In conjunction with 2013 World Water Day, Teleperformance took advantage of the worldwide UN awareness campaigns by holding
educational seminars, conservation exercises, and entertaining activities in sites throughout out the globe. Water conservation goals
were set not just company-wide, but employees were also invited to consider personal steps to help reduce the waste of water.
2013 Corporate Social Responsibility Report
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EARTH DAY
Teleperformance Russia collected more
than 30 bags of garbage around the
Kazansky Spring.
EARTH HOUR
Teleperformance Slovakia used Earth Day
to celebrate respect for the natural world
and raise conservation awareness.
Teleperformance Romania helped clean
up Snagov Forest near Bucharest in
honor of Earth Day.
All over the globe and alongside hundreds of other companies, Teleperformance centers observed Earth
Hour by turning off the main lights for 1 hour at the appointed time.
WORLD ENVIRONMENT DAY
Teleperformance France employees
donated money to purchase trees to be
grown in Indonesia’s Mangrove Swamp.
Teleperformance Hellas held an
employee environment fair promoting
green initiatives and awareness.
2013 Corporate Social Responsibility Report
Teleperformance India staged a 1.5 KM
bike parade in Indore to promote World
Environment Day.
Pg. 17
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