March 2012 PACC TALK issue - Pittsburgh Area Computer Club, Inc.
Transcription
March 2012 PACC TALK issue - Pittsburgh Area Computer Club, Inc.
PACC TALK March 2012 Official Newsletter of the Pittsburgh Area Computer Club MEETING SCHEDULE Sunday, March 18, 2012 11:00 -11:25 am Sign In, Pay Dues, Greet visitors, Purchase 50/50 ROOM # 311 tickets (Optional), Setup Computers, Connect to Internet , Prep for Meetings 11:00 - 11:25 pm ROOM # 301 11:35 - 12:00 pm ROOM # 301 12:00 - 12:30 pm ROOM # 301 12:35 - 2:00 pm ROOM # 301 2:05 - 3:30 pm ROOM # 301 2:05 - 3:30 pm ROOM # 311 1:00 - 3:30 pm ROOM # 311 3:30 - 4:00 pm Free E-book Certificate PACC BOD Meeting Windows New Users Can we help you? V. Agrawala General Meeting, Raffle. (Déjà vu) (pg. 1) TDSSKiller, TreeSize Free, Zoner Photo Studio 14 FREE (pg. 1) Windows 8 Consumer Preview …. More programs and utilities ….. (pg. 1) Hardware SIG Users Helping Users - guests included Linux SIG, Members Helping Members, Computer troubleshooting, Info Exchange Pack Up Equipment, Doors Close Pittsburgh Area Computer Club Board Of Directors *** ELECTIONS *** What is inside.... Windows SIG PAGE # 1 Buying a New Computer - Things to think about (Part 1) .….... by Phil Sorrentino PAGE # 3 Buying a New Computer - Things to think about (Part 2 of 3) ……. by Phil Sorrentino PAGE # 3 DO YOU “YOUTUBE”? PAGE # 4 …... By Elaine Szaniszlo Paintshop™ Pro X4 Sunday, March 18, 2012 Windows SIG From Kaspersky Lab download free Anti-rootkit utility TDSSKiller PAGE # 5 Reviewed by Clint Tinsley More Than You Ever Wanted To Know About Solid State Drives …………. by Ted Wirtz PAGE # 7 Linux Mint 12 PAGE # 13 ...…… by Cal Esneault The Gadget Corner Shopping Web Site Experiences ..… by Steve Baer PAGE # 13 GoGo PAGE # 14 …….. by George Harding From the President …... Editors Desk PAGE # 14 (Continued on page 2) 1 (Continued from page 1) From Kaspersky Lab website: “A rootkit for Windows systems is a program that penetrates into the system and intercepts the system functions (Windows API). It can effectively hide its presence by intercepting and modifying low-level API functions. Moreover it can hide the presence of particular processes, folders, files and registry keys. Some rootkits install its own drivers and services in the system (they also remain “invisible”). “ The following link : http://free.zoner.com/download.asp will take you to a web page with five download icons, for your information this one the extreme right side is the is the one to use! 26.7 MB is a sizable download, if you are on dial-up. My Comcast hook -up made it by the time I located the downloads directory on my PC page. It will take a lot of HD space, so make certain you have it! According To Kaspersky Lab the program will do the following: “The utility can be run in Normal Mode and Safe Mode. It detects and removes the following malware: malware family Rootkit.Win32.TDSS; bootkits; rootkits.” Read the material on the web site, to get a good feel about the program. Download this freebie, it is only a 2 MB, from the following link: support.kaspersky.com/downloads/utils/tdsskiller.zip From the Zoner Photo Studio web site: “ At Zoner Software, we stand behind our products, and we want you to be satisfied with Zoner Photo Studio FREE. Have a question about the program or want to know if it will run on your computer? Just check the FAQs and system requirements below. If you can’t find an answer there, you’re sure to find it on our forum, full of friendly people who know Zoner Photo Studio FREE inside and out.” ——————————————————————————— Operating System: Microsoft Windows XP/Vista/7 (runs on 32/64-bit Windows) Processor: Intel Pentium 4 or compatible Memory: 1 GB RAM HDD: 140 MB of free disk space Resolution: 1024 × 768 High Color (TrueColor strongly recommended) TreeSize Free From the Jam Software web site: “TreeSize Free can be started from the context menu of a folder or drive and shows you the size of this folder, including its subfolders. You can expand this folder in Explorer-like style and you will see the size of every subfolder. All results can also be drilled down to the file level. Scanning is done in a thread, so you can already see results while TreeSize Free is working. The Explorer context menu is supported within TreeSize, as well as the usual drag & drop operations.” Download it from here: http://www.jam-software.com/treesize_free/ It is only 3.2 MB in size. There is a limited functionality mobile size, so far only for Windows Phones. You can get it from the same place as the above program. “TreeSize Mobile V1.4 (TreeSizeMobile.CAB, English, 338.83 KB) TreeSize Mobile requires Windows Mobile with .NET Compact Framework 2.0 (or higher) (contained in Windows Mobile since version 6.0)” ——————————————————————————— Windows 8 consumer preview is on the way, if you want it go to : http://windows.microsoft.com/en-US/windows-8/consumer-preview Let us talk about it !!! 2 enough information found there to help you make up your mind. Both Intel and AMD produce quality products, so another way to solve this is to just select one of the manufacturers and then learn as much as possible about that one so you can continue on to select the best CPU, for you, within that manufacturer’s offerings. Buying a New Computer Things to think about (Part 1) By Phil Sorrentino, Past President, Sarasota PCUG, Florida January 2012 issue, Sarasota PCUG Monitor www.spcug.org [email protected] Now that we’ve chosen a CPU manufacturer and maybe even the CPU core family name, e.g. Intel i5, the job is not quite done. Typically, there are further discriminators attached to the CPU family. Probably the most important is “clock rate,” or speed. This is indicated in GHz, or Gigahertz, which is a measurement of how fast the CPU is running. The higher the speed, the faster the processor is running and the higher the processing power, but unfortunately, the higher the power dissipation. It is probably a good decision to stay in the middle range of CPU speed, around 2 to 2.5 GHz. High speed is good, but if you are at the top end of the speed spectrum, which is around 3 to 4 GHz, then CPU cooling becomes a real issue. If the computer is running a very fast CPU, make sure there are adequate fans to remove the heat generated by the processor. Typically, you won’t be deciding on the fans or how many fans, but make sure when you are using the computer that all the fans are operating and the vents are not obscured, and are not clogged by dust or animal hair. The thought of a new computer is always very exciting, whether you are buying your first computer or replacing an aged one. If you are replacing one, you’ve probably been down this road before, but if this is your first computer there are many things to consider. Because there is such variety available, the first consideration might be the manufacturer. This decision is usually driven by past experience or knowledgeable friend’s advice. But typically it comes down to preference, similar to the decision to buy a car - Ford or Chevy?; they both are good choices and they both will get you there. So, if you don’t have a reason for a preference in computer manufacturer, stick with the big players, HP, DELL, Gateway, Sony, Toshiba, Lenovo, etc. Once the manufacturer is selected, go to their website and look at the various possibilities. The last thing to note when looking at the CPU is that they usually come in different versions within a family. The versions are indicated by a number. So, for example, an Intel CPU might be defined as Intel Core i5-520M (2.4GHz). The 520M indicates further technical details such as the size of the Cache (subject for a future article). Usually, as the number goes up, the processing power increases. If you have decided on a manufacturer, the next high level decision is probably laptop or desktop. The laptop is portable and takes up very little room. However, the laptop is usually more expensive and is typically not expandable. (Usually, when you discard your laptop in the future, it will be the exact same configuration as when you bought it.) On the other hand, desktops are usually less expensive and are expandable because there are spare slots on the “motherboard” and extra drive bays for additional drives and/or other peripheral devices. Usually, the decision revolves around portability. If you are planning on using the computer at multiple locations, which could include Panera Bread, Starbucks, the airport or library, then a portable is definitely in your future. But if most of your computing is typically done from your home office or den, and/or you need a lot of permanent on-line storage, then the desktop might be a good choice. One thing to point out when discussing CPUs is the fact that CPUs come in two types, 32-bit and 64-bit. But this is probably not a deciding factor for most computer users. Both will do the job; the only thing that the CPU type leads to is the determination of how much RAM memory the processor can use. 32-bit machines will be limited to 4 GB (Gigabytes) of RAM, and a 64-bit machine will not. RAM memory will be discussed in part 2 of this article. So far, we’ve discussed manufacturers, laptop vs. desktop, and looked at the CPU. Next month we’ll continue with some more considerations so that the computer you purchase will be exactly the one that will fulfill your desires, keeping in mind that what you hope to accomplish with this computer drives most of these decisions. Once you have decided on the manufacturer and made the laptopdesktop decision, the fun begins. Most of the rest of the decisions are very technical in nature, but have been summarized in a few technical parameters. The first one is CPU (Central Processing Unit), referred to as the brains of the computer, and sometimes simply called the “processor”. Unfortunately, this decision is further complicated by the fact that there are two manufacturers of computer CPUs, Intel and AMD, and they use different ways of naming their products. But behind the names there is one basic decision. Older CPUs are “single core” and newer CPUs have “multiple cores.” The number of “cores” or CPUs translates into processing power. This decision should probably be to go with one of the newer, multi-core CPUs. You could save a little money with the older single core, but as the need for more processing power increases with newer applications, the single processor may begin to feel like “it just isn’t fast enough.” the end of the story Buying a New Computer Things to think about (Part 2 of 3) By Phil Sorrentino, Past President, Sarasota PCUG, Florida February 2012 issue, Sarasota PCUG Monitor www.spcug.org [email protected] Multi-core processors, from Intel, start with the older “core duo,” followed by the “core 2 duo” and then the more current crop of multicore processors which are simply named “Core i3,” “Core i5,” and “Core i7.” Current multi-core processors have 2, 4, or 8 processors packaged in the CPU chip. Recently, I’ve seen the term “second generation” added to some of these names, to indicate a newer design. AMD has a similar set of CPUs with names like “Phenom,” “Athlon,” “Athlon II,” “Athlon X2 Dual-Core,” and “Sempron.” Last month we discussed manufacturers, laptop vs. desktop, and looked at the CPU. Now it’s time to think about a few more things. Let’s look at a laptop first because there aren’t as many considerations. Because of a laptop’s physical size and configuration, there are only a few things that can vary and therefore make you make a decision. The first one is Display size. Today, display sizes seem to be between about 14 and 18 inches. Larger displays can give you more webpage space, but will probably lead to heavier laptop, a consideration if you are going to carry it around a lot. Comparing the Intel CPUs to the AMD CPUs can be a difficult task, and is probably best answered by a Google search for “Intel vs AMD” and then reading many of the various opinions. Hopefully, there is 3 the end of the story (Continued on page 4) The optical drive is only a decision point if you are specifically interested in reading and/or writing BD disks, otherwise there is little difference between manufacturers optical drive products. (Continued from page 3) Another parameter you may find advertised with a laptop is Battery Life. This becomes important if you are going to use the laptop without ac power for long periods of time, like on a flight from New York to Florida. (For really long flights, you might want to have a second battery.) Today’s typical Lithium-Ion batteries will provide from around 3 to around 6½ hours of use time. To get the longer use time, the battery will probably be larger and therefore heavier, again a consideration only if you intend to carry it around a lot. Most of the newer laptops have a camera, typically just above the display in the center. The camera faces the user so it can be used for audio/video telecommunications such as Skype and Google Talk. This is definitely a decision point if you intend to use the video calling capabilities. A camera usually does not add much to the price and may prove to be a useful capability in the future. All laptops have audio capabilities, usually a microphone input, provided by a 1/8th inch mono mini-jack, and a stereo output provided by a 1/8th inch stereo mini-jack. The microphone input can be used for audio/video telecommunications like Skype and Google Talk. The stereo audio output can also be used to drive a set of good external speakers or even the audio of some older televisions. Audio capabilities are not a decision point. All computers, laptops included, rely on two types of memory, volatile storage, called RAM (Random Access Memory), and Non-volatile storage, typically a Hard Disk Drive (HDD). The sizes of both of these are decision to be made. We haven’t discussed the Software Operating System (OS) yet, but today the OS will probably be Windows 7, Home Premium. So for a Windows 7 computer, it is suggested that a minimum of 2 GB of RAM be included. (If the CPU is a 32-bit CPU then the maximum would be 4 GB. If the CPU is a 64-bit CPU then today the maximum is 16 GB, for Windows 7 Home Premium and 192 GB for Windows Enterprise, Professional, and Ultimate, but the particular laptop hardware will probably limit the RAM to something less.) Note that increased memory does not yield any substantial increase in weight, so get as much as you can. All laptops have an external Monitor output. On older laptops the output connector is a 15 pin VGA female connector. On newer laptops the video output is available on an HDMI (High Definition Multimedia Interface) connector along with audio. HDMI is the best way to connect your laptop to a newer television. All laptops have USB 2.0 interface ports. The number of ports may be a decision point. And the newer USB 3.0 may show up on some newer, more expensive laptops. Some laptops (not many) may have other types of interface ports such as Firewire or eSATA. This is definitely a decision point if these types of interfaces are needed. Now for the Hard Disk Drive. Most, if not all, laptops have only one HDD, although it can be partitioned into many logical drives, e.g. C:, D:, etc. For a Windows 7 computer, it is suggested that the HDD size be at least 200 GB. The OS and applications could take as much as 100 GB, leaving only 100 GB for data (documents, pictures, videos, music). Today, most machines will have between 400 and 1,000 GB of HDD space. Note that increased HDD size does not yield any substantial increase in weight, again, so get as much as you can. So far we’ve looked at all the important things for the purchase of a laptop. Next month we’ll cover Desktops and some other miscellaneous things to consider. Sooner, than later, all laptops are called upon to access the Internet. This can be accomplished by a wired connection to an Internet Service Provider (ISP), or a wireless connection to the ISP. All of today’s laptops provide both of these connection capabilities. The wired connection is provided by an RJ-45 plug somewhere on the back or side of the laptop. The wireless connection is provided by 802.11 b, g, or n Local Area Network communications radio transmitter and receiver built into the laptop motherboard (the antenna is usually someplace in the laptop cover). the end of the story DO YOU “YOUTUBE”? By Elaine Szaniszlo, Editor, Northeast Ohio PC Club December 2011 issue, Nybbles & Bytes www.neopc.org [email protected] I had always thought that YouTube was a site that had lots of fun videos. Well, it does, but read on! 802.11 wireless communications is available in many public places like airports, some shopping centers, and libraries, and is referred to as Wi-Fi, which stands for Wireless Fidelity. This type of wireless communications uses the 2.4 GHz band for communicating with a wireless access point, which is typically part of a router. The router in turn connects to the ISP, through a modem. The b, g, or n specifies the particular signaling technique and communications protocols to be used. 802.11n is the newest and the most capable, having the fastest transfer rate (200 to 300 Mbps). 802.11g is the most ubiquitous, and is backwards compatible with the older 802.11b. n is backwards compatible with both g and b. Today all laptops are at least g compatible and many newer laptops are n compatible. The wireless communications capabilities are probably not a decision factor, unless you specifically want the newest 802.11n capability. I was on a trip recently and the fuses blew on the car power outlets. We needed to replace the fuses as our plug-in GPS would not work otherwise. Of course, everyone knows the fuse box is located under the dashboard, right? But did you know some cars have another fuse box under the hood? We found that out on youtube.com. We typed in the car make, model and year, and fuse box, and up came a very nice video showing where the fuses were in the engine compartment, how to get the cover off and showed there was a fuse puller included (a very useful tool, indeed!). Now we would never have known that. A friend told me he was going to replace a garbage disposal. He went to YouTube. Again, there was a detailed video explaining how to do that. Other ambitious folks I know have used YouTube to get videos on repairing clothes washers, too. Laptops typically have an optical CD/DVD Drive which is capable of reading and writing CDs and DVDs. Some of the newer, and more expensive laptops, are including a Blue-ray Drive which is capable of reading and writing Blue-ray Disks (BD). These BD drives are backwards compatible with DVDs and CDs so they can read and write all three types of optical storage disks. (Just a quick review of capacities CDs hold 700 MB, DVDs hold 4.7 GB, and BDs hold about 25 GB.) I used YouTube once to get some cooking information, but never realized the wide scope of informative videos that was available. So the next time you want to solve a problem or get information on any do-ityourself project, check out YouTube. It may make YOU happier. the end of the story 4 Balance, Brightness/Contrast, Local Tone Mapping, High Pass Sharpen and Digital Noise Removal. Then under the photo space are some additional tools for rotating the photo and sharing. The bottom is the Organizer with tools for quickly opening photos for adjusting. Paintshop™ Pro X4 Reviewed by Clint Tinsley, Editor, Idaho PCUG October 2011 issue, Bits and Pieces http://idahopcug.apcug.org/ c_tinsley (at) msn.com Many of the tools that were available in X3 have been greatly enhanced. An example of this is the HDR tool which is being touted as a new in X4, was available in X3, but in X4, there is a complete new tool set for HDR. With X4, there are many adjustments you can make to the composition and creating a true photographic work of art. HDR is short for High Definition Resolution and takes advantage of new digital cameras that allow you to “auto bracket” a shot where the camera takes a sequence of photos of the same shot but with different exposure values (ev units) such as -3, 0, and +3 with the result that you get a picture that is underexposed (-3), one normal, and one +3, slightly overexposed where the sky and bright area will be blown out but you will have more detail in dark areas. The –3 under exposure preserves detail in the bright areas so that when you combine the three photos using HDR, you get a well detail (high resolution) photo with good detail in all areas of the photo from dark to light. Again, this HDR Adjustment panel only occupies the left side of the workspace. One other point to be made here is that X4 is also 2 monitor friendly so that you can move the editing workspaces to a second monitor for more room on your desktop. Extensively reworked with new defined workspaces and a number of new features, Corel released Paintshop™ Pro X4 in September 2011. With new features and enhancements totaling over 75, it is awesome. Both the standard and Ultimate additions are available for purchase from the Corel Website. There is also a free 30 day trial available for downloading. At http://www.corel.com/paintshop, you can find more information about Paintshop™ Pro X4 along with a link for downloading the 30 day trial. There are also a several new videos on You Tube showing off the new features and enhancements that could be the subject of a book; http://www.youtube.com/watch?v=R1Qzx5GNhc or just search YouTube for “corel paint shop pro x4” where you will find a wide selection of videos. X4 New Workspaces The graphic shows the new workspaces in X4 which are Manage (Photo Manager), Adjust (replaces what was the Express Lab in X3) and the Edit workspace, formally “Full Edit” in X3. The changes go beyond just the name changes as the tools have been improved and access is friendlier. In this first graphic, you see one of the new tools, Fill Light/Clarity, available as an adjustment. This new tool allows you apply fill light to dark areas of the photo, drawing out the detail, along with a clarity adjustment to sharpen up those areas. The Adjust panel is new and occupies only the left side of the workspace. This is important with the new 1368X766 laptop screens in that it doesn’t use the top and bottom space, giving you more room to see and work on your photo as well as room for the Organizer. More New Tools Photo Blend! This new tool provides you the ability “blend” two photos together (assuming similar content), taking the best from the two to make one composite photo. An example of this is family photos, particularly those with children in them or other members that may not be well behaved. Using Photo Blend, you can selectively “brush out” and “brush in” the desirable elements to make a great photo. Best use of this tool does require that the photos be very close in composition such a being taken using a tripod or at least a very stable hand on the camera. Also, in this view, you are provided the camera’s exif information from the photo just below the histogram. Next up is a small tool bar providing access to the Crop, Straighten, Red Eye, Makeover Tools (Blemish Remover, Toothbrush Teeth Whitener, Eye Drop for the Eyes, Suntan (no tanning salon here!), and Thinify ( no exercise or dieting required), and finally the Clone Brush. Clicking on any of these tools or the tools in the list will result in a window opening such as you see for the Smart Photo Fix. Other tools in Adjust are Color New also is the Selective Focus tool. Using this tool, you can blur the photo while keeping focus on an area of the photo that you want to draw out; this is different than “depth of field” where you bring focus to only the foreground or a specific object of focus. Using this tool, you can define the area to remain in focus along with blur amount, edge softness (hardness), and color saturation. 5 the end of the story (Continued on page 6) and filters, a $200 value, royalty-free images from Fotolia, also a $200 value, a Custom photo book from Blurb®* ($35 value), and a collection of Free Picture Tubes™ . I haven’t seen retail or street prices yet for Paintshop™ ProX4 but expect them to be in the $60 and $80 ranges for Standard and Ultimate respectively. And if history is any indicator, Corel may change it product offerings as to what is in the box. In the past, I have seen them include a 2 GB USB drive and a free eBook. (Continued from page 5) Vignette is another new tool. Using this tool, you can “vignette” an area that remains in focus while the surrounding area is made to blur and fade to black (or degree of darkness) with adjustments for amount of blur, amount of glow, and again, the feather of the edge in defining the hardness of the edge. Many areas have been improved or enhanced in X4. One of those areas is the Camera RAW lab for working with your Camera RAW photo images. 16 bit color support has been expanded to over 20 tools resulting in better detailed corrections using tools such as the Scratch Remover, Object Remover, some brushes, and the Background Eraser. System Requirements Microsoft® Windows® 7, Windows Vista® or Windows® XP, with latest service packs installed (32-bit or 64-bit editions). 1.5 GHz processor (2 GHz or faster recommended). 1 GB RAM (2 GB RAM or higher recommended). 1 GB free hard drive space (2 GB or greater recommended). 1024 x 768 resolution, 16-bit color display. Windows-compatible CD-ROM drive for installation. Internet connection required to post photos online and download program updates. Paintshop™ Pro X4 is leaner and meaner now; even the install file is smaller. X4 has over 75 performance improvements including GPU optimizations which are noticeable with many operations now done in real time. Perceivable improvements in operations like noise reduction and Camera RAW file decode operations. Learning Paintshop™ Pro X4 Concluding Notes Starting with the Getting Started Welcome or splash screen, help in learning X4 is always close by. On the Welcome screen, are links to information on using the new Manage, Adjust and Edit workspaces plus links to The Digital Workflow and Learning Tools. In the Edit workspace, you will find the Learning Center shown here. The choices there will take you to the tools for the activity and guidance on using them. The F1 Help key is well thought out in that if it senses there is an Internet connection, you get the latest help information from the Corel website and if you are not connected, it opens same help information from a local copy that was current at installation time. Another source of help is the Help on the Menu bar where you will find other help resources. There is also a 194 X4 User Guide PDF available. And there are the numerous videos posted on You Tube that I mentioned at the start of the article which you can find with a simple “Corel Paintshop Pro” search on You Tube at http://www.youtube.com. I am quite impressed with Paintshop™ Pro X4 as issues I had with X3 have been resolved including cropping operations and printing. I can do just about everything I want to do with a photo inside X4. PSP has the all the tools that it has had over the years including extensive layer support where you can preserve the original photo as the background layer and overlay it with multiple layers in adjusting the various objects within the photo as well as adding new objects such as content from other photos, picture tubes, picture frames, and text on top of the original photo. You can also adjust the visibility or transparency of those layers. Another feature I like is the Crop to New Image where when I can scan in multiple pictures at the same time and use this feature to automatically create a new file from the cropped area and keep the original full scan open, so individual photo files can be easily separated from the scanned image. One feature I am not crazy about is Smart Carver™ which is supposed to seamlessly remove foreground objects from your photo. It is not seamless in its operation, it does leave a perceivable line in the picture, as it works by essentially creating a “fold” in the picture where the object was which can reduce the width or height of the picture if you don’t compensate. Also, you have to mark the areas you don’t want “distorted” by the operation. The “Art” in removing an object is to replace the background behind the object being removed so that it truly “seamless.” This can be easily achieved if you have two similar photos, one with the object and one with the background so that you can clone the background. Other approaches similar to Smart Carver™ found in other programs also fall short. I have found one tool that can “synthesize” the background and when used with the clone tool comes very close, the GIMP editor and it is free. What’s in the Box? Other Paintshop™ Pro tools that I like which are very effective and easy to use include the Smart Photo Fix, Straighten tool, Perspective tool, fishbowl correction, Clone, Makeover tools and the color changer. Corel has a number of offerings and upgrade paths available to both new and registered users to get to X4. I initially did the standard upgrade download from an Email that I received as a registered user. My download including the X4 software, User Manual PDF eBook, the KPT plug-in filters “extras” and a copy of WinZip 15. All for $49.99 ($10 off regular price). For $20 more, there is the Ultimate edition where you also get Nik® Color Efex Pro™ 3.0 photo effects I highly recommend upgrading to X4 even if you have X3 because of the redesigned work spaces are better organized and laptop friendly in use of the desktop plus all those new features and enhancements to existing features. the end of the story 6 the end of the story the ball slowly, when the ball reaches the wrinkle it does not roll over it, but instead rolls back, unable to cross the barrier. Roll the ball faster, and it will roll over the barrier and reach the other side. The ball does not destroy or alter the barrier, it simply does or does not roll over the barrier, dependent on its velocity. Stretching the analogy a bit (a whole lot actually) to our memory cell, the carpet wrinkle is the insulating material. But in quantum theory the ball doesn’t roll over the wrinkle, it rolls THROUGH the wrinkle without destroying or altering it, hence the term “tunneling electron”. More Than You Ever Wanted To Know About Solid State Drives By Ted Wirtz, Member, Orange County PCUG, California ORCOPUG’s nibbles & bits www.orcopug.org editor (at) orcopug.org This article started out to be something rather simple. Explain why standard “Secure Erase” procedures don’t really work on a Solid State Drive (SSD). However, delving into the technology of these devices was an exercise in peeling layers off an onion. Answering one question raised another. So without further ado, here we go. Erasing a cell removes the electrons from the floating gate setting the cell to a logical ”1” state. Writing to a cell adds electrons to the floating gate, changing its state to logical “0”. Flash Memory Flash memory is showing up almost anywhere in today’s electronic devices. Cell phones, tablet computers, gaming consoles, digital camera memory cards,etc. As manufacturing costs for memory chips continues to fall, it is now economically feasible to assemble large numbers of flash chips into logical arrays that can be made to look like and act like hard drives. When I say economical, I don’t mean to imply they are the same price as a standard hard drive. They can cost anywhere from two to four times as much as a standard hard drive, and are not available in terabyte sizes (yet). Yet they offer several advantages over a standard disk drive. Basic Design of a Solid State Drive Almost all solid state drives make use of a memory technology called “Flash.” It has the unique property of retaining any data written to it while power is removed, making it ideal for permanent (or semipermanent) storage. The memory consists of thousands of special memory cells designed with two gates per cell. The floating gate is a microscopic piece of conductive material insulated on all sides by an extremely thin layer of pure silicon dioxide, which in layman’s terms is simply pure quartz glass, an excellent insulator. The floating gate is in a sense a small storage capacitor. Figure 2 is an example of a cell being erased. Any electrons on the floating gate tunnel through the insulating layer to the drain connection, leaving the cell in a logical “1” state. Figure 1 shows the design of a single gate. When an appropriate voltage is applied to the control gate, current will flow between the source and drain connections. However, if the floating gate has been previously charged with electrons, the charge opposes the voltage of the control gate, and current does NOT flow. Storing electrons (or not storing) electrons on the floating gate is part of the “Write” process. Once electrons are stored on the floating gate they cannot dissipate because they are completely surrounded by insulating material. Storing electrons on the floating gate involves a process called “hot electron injection”, and removing electrons involves a phenomenon called “electron tunneling,” which is one of the effects of quantum mechanics and the particle-wave duality of matter. At this point I’m in way over my head. Feel free to research quantum mechanics on your own. Figure 3 illustrates how a cell is set to a logical”0” state by injecting electrons onto the floating gate. The voltages shown in these figures will be somewhat different depending on the chip manufacturer. Sometimes the voltages needed to erase or write a cell may exceed the A simple (but incorrect) analogy of electron tunneling is to visualize rolling a small ball on a carpet that has a large wrinkle in it. If you roll 7 the end of the story (Continued on page 8) (Continued from page 7) Memory Organization voltage available from the basic power source (such as the battery power in a digital camera) so in this case the controller chip will be designed with tiny power converters on the chip called “electron pumps”. These “pumps” provide the voltages needed. The memory is arranged into “pages” and “blocks”. The smallest increment is the “page” with multiple “pages” being combined into “blocks”. Both page and block size can vary in order to provide the total storage capacity being designed into the device. Some typical configurations are shown below. Slc and Mlc All discussion to this point had been based on Single Level Cell (SLC) technology. That is, a single cell contains a single bit, either zero or one. However there are a number of manufacturers who are now producing Multi Level Cell (MLC) memories where a given cell contains more than a single bit of data. The concept is based on the idea that the level of charge placed on the floating gate can be varied during the write cycle. In theory, the concept could incorporate many bits into a single cell, but at this point in time a typical MLC carries information for two bits. The state of a completely erased cell is “11”. Then depending on how the write potentials are controlled, the cell can also contain “10”, “01” or “00”. When the cell is read, the controller detects how much current the cell permits to pass. Either “no current”, “low current,” “medium current” or “high current” represents the four possible states. Although this increases the complexity of the controller chip, the same memory capacity can be achieved with just half the number of memory cells, a significant advantage to the manufacturer. This advantage gets passed on to the user in a lower cost device that performs just as well as SLC. Many of the newer SSD’s use MLC technology. • • • • 32 pages of 512+16 bytes each for a block size of 16 KB 64 pages of 2,048+64 bytes each for a block size of 128 KB 64 pages of 4,096+128 bytes each for a block size of 256 KB 128 pages of 4,096+128 bytes each for a block size of 512 KB The most commonly used configuration uses 256 KB blocks with 4 KB pages, but as seen above a given manufacturer may choose another configuration. In the manufacturing process it is recognized that not every cell will be perfect, so additional cells are included, as shown in the table above. The extra bytes are used to mark bad pages and also incorporate error detecting bits that are accessed by the controller during read/write operations. If an error is detected, the page is marked “bad” and will not be used again. In better devices the error code configuration can correct single errors and detect double errors. Extra blocks are often included in the device which can be “swapped in” to maintain the designated capacity as blocks fail over time. Note that the page and block structure of the memory device is totally different from the sector-cluster-track organization of a rotating hard drive. The controller “translates” the page-block structure into sectorcluster-track and vice versa so the operating system sees the device as a hard drive. Flash (or Thumb) Drives The simplest form of solid state drive that we are all familiar with is the simple USB “Flash Drive.” the end of the story Figure 5 shows a thumb drive that has been opened up and you can see that the NAND flash and controller are two different devices connected to a common miniature circuit board. Flash drives have been available for some time, and I would guess that every home computer user has at least one. Figure 4 shows how individual cells are interconnected into rows to form eight bit “Words” which share a common layer of semiconductor materials. Sequentially strobing each of the word lines will result in a serial stream corresponding to the data written into each cell. The design results in an inversion of voltages and logical state, so the array is know as NAND (NOT AND) flash. NAND memory arrays can be very compact as compared to other structures such as NOR gates, and require a minimum of connections to or between cells. This allows more memory to be designed into a given area of silicon, increasing yields and reducing costs. A byproduct of this design is that although “zeros” can be written to individual cells, writing a “one” cannot. The entire block must be “erased” to an all “ones” state before it can be written to again. Memory Controller The memory cells cannot control themselves, they are simply storage. To make the device useful it also requires a “controller” which performs multiple functions. First, it makes the memory array appear to the operating system as if it is a disk drive, and secondly it translates the read and write commands from the operating system to a form that the NAND flash can use. It also contains a small amount of read/write cache for temporary storage, and can also perform block erasures. Figure 5 A USB flash drive. The chip on the left is the flash memory. The controller is on the right. the end of the story (Continued on page 9) 8 Some manufacturers over provision the number of blocks inside the SSD. As blocks eventually fail, the controller marks them bad so they are never reused. The controller is able to assign a replacement block from this pool of reserved memory, thereby maintaining the advertised capacity of the device, even though some blocks have failed. (Continued from page 8) As the cost of NAND flash has steadily dropped it has led to the availability of much larger capacities at relatively reasonable cost. This larger capacity solid state drive is commonly known as an SSD. Reading and Writing an SSD Figure 7 shows a simplified SSD. In this example we will assume a non-standard block size of five pages. We are going to write a small .DOC file (less than 4K) to the SSD. Figure 6 shows a typical SSD with its protective covers removed. Although much larger than the flash drive, you can see that the architecture is much the same, with memory chips on the left and controller chips on the right. Figure 7 SSDs are now available in sizes that allow the complete operating system to be stored on the device as well as room for swap files and other folders the user might want on the drive. Why an SSD instead of a regular hard drive? One answer. SPEED! The green boxes are empty pages It all fits into the first page nicely as shown in Figure 8. Now we want A normal rotating hard drive has a track-to-track delay reaching a specified track (seek time) and then must wait for the desired data to rotate under the head where it can be read (latency). SSDs don’t have any moving parts to worry about. Once the controller computes the address, the data is immediately read without further delay and given back to the operating system. end of the story to write a picture of a boy intothethe memory. As can be seen in Figure 9, there is space, so no problem. As we continue on, we decide that the .DOC file is no longer needed, so we delete it. Next we decide to save a 24KB picture of the sun’s rays as shown in Figure 10. The result is very fast read cycles, much faster than can be duplicated by any rotating hard drive. When the operating system resides on an SSD, the computer will complete the boot process in seconds, rather than minutes. If the “swap file” also resides on the SSD, “swapping” occurs much faster as well since data is being swapped to memory, rather than a hard drive with its seek and latency delays. However we will soon find that writing to an SSD can take more time than expected, especially if it has been in use for a while. We will find out why in a moment. Wear Leveling Unfortunately, over many erase-write cycles the insulating material around the floating gate deteriorates, and the cell fails. (Reading a cell causes no damage.) A typical cell will function reliably for over 100,000 erase-write cycles before it fails. (Some manufacturers now claim they have improved reliability to over 1 million cycles.) To reduce the number of times a given group of cells (a page) is cycled, every time the controller writes data it selects previously unused pages, spreading the “wear” over all pages, instead of allowing all activity to occur over and over in the first few pages. This greatly extends the life of the device. Deleted pages remain unaltered. They are flagged as deleted, but the data still remains. Deleted pages do not get reused at this time. Figure 9 The picture is 8KB and thus occupies two pages, which are empty. Problem…we don’t have enough empty pages left. Although the first page contains a deleted file it cannot be used because the data is still the end of the story (Continued on page 10) 9 (Continued from page 9) Figure 10 - Figure 11 is a photo of one of the new SSDs which uses the SandForce controller. The new controller is conspicuously labeled on the left side of the memory chips. Problem. There aren’t enough empty pages. The Sandforce Controller there. Remember, we can only write zeros, so if the new data requires ones where zeros existed before in the deleted page, we are in big trouble as the result would be junk. In 2009 OCZ Technology introduced a new version of its SSD and called it the OCZ Vertex 2 Pro. The new drive incorporated a new controller from a company called SandForce. As a company SandForce is a bit unique. They only manufacture NAND flash controllers. Users of their product need to purchase the flash memory elsewhere. The controller is able to sense this condition and must now do something to resolve the problem. The SandForce controller offered a significant advantage over other controllers in that it used an internal time-out function that would initiate garbage collection soon after reading or writing had momentarily stopped. It had an even better feature. If the system OS could send it a new “TRIM” command, the process could be started even sooner, further improving performance. Since the process was implemented entirely within the controller, there was no involvement of the the end of the story computer’s CPU or RAM. So there was absolutely no performance penalty on the computer. Departing momentarily from our single block memory example, a real -world SSD would have many blocks, so the controller would start searching for blocks where all pages are marked deleted. When such a block was found, the entire block would then be erased, making all pages available, and then the data would be written to pages in the newly erased block. The result? Substantially increased time required to write data to the SSD, slowing down the overall write timing. This is why an SSD seems to be fast when new, but then gets slower as time goes on. The controller has to perform “garbage collection” before each write cycle. Remember that with wear leveling a page of data gets written to a new physical location each time it is written. The SandForce chip also performs file compression to increase the amount of data that can be stored in the SSD. The amount of compression depends on how much compression has already been applied prior to saving. ZIP and JPG files cannot be compressed much; EXE files can be compressed to some extent (they are somewhat compressed by design); raw data being stored can be compressed to a greater extent. I’m still researching how it is implemented in the chip. Why is there this breakdown in communication between the SSD and the OS? If we look at how a rotating disk drive functions, a given sector if marked available can be completely overwritten by the magnetic head as the magnetic material on the disk spins underneath. The magnetic head is able to record both zeros and ones on the magnetic material regardless of what existed prior to the current write pass. Since the OS assumes a rotating standard disk drive it is not necessary for the OS to give the drive any sort of erase command. Erasure of preexisting data occurs automatically when new data is written. With SSDs as we have already learned, due to the nature of the NAND design, data cannot be written over prior data. The prior data in a page must be erased before a new write can occur on that page. Not all SSDs use the SandForce controller, so if you are in the market for a SandForce-based SSD make sure the SSD you plan to purchase uses the SandForce controller. If you intend to use multiple SSDs in a RAID configuration you don’t need the SandForce controller since it will not work with RAID. This may change in the future. Trim Command The TRIM command is now being implemented in several different operating systems. The main ones are: What if there was a way to tell the SSD controller that you are done writing for a while, and that the controller should start its garbage collection process now, while the system is not reading or writing to the SSD? Then the next time you needed to write the SSD would have empty pages available. Windows 7 Windows Server 2008 R2 Apple Mac OS 10.6.8 Linux Kernel 2.6.33 There is a way. Introducing the “SandForce” controller and the “TRIM” command. the end of the story (Continued on page 11) 10 (Continued from page 10) Row 3 shows that the controller has erased the first page, making it available. Now there is sufficient space for our 24KB picture. Remember our earlier example in Figure 10? Let’s see what happens in an SSD first without TRIM and then with TRIM. Row 4 shows that the available pages in cache have now been used to store the image. Row 5 shows that the NAND block can be block erased, and then the cache data written into it. (The new block may in fact be in a different location because the wear leveling algorithm may have come into play during this process.) The block now contains both images and the residue from the .DOC file is gone. Note that until all these steps are completed the write operation has been delayed, substantially increasing the time required to write the data. At this point the controller signals the OS that the write is complete and the OS can continue writing the next page with whatever new data needs to be written. If no available pages can be found, the above procedure must be repeated. This accounts for the slowdown of an SSD once it has been in use for a period of time. Figure 13 shows how a completely different sequence occurs when the SSD can implement the TRIM command. Let’s momentarily go back to Figure 9, where we are attempting to write the “boy” picture. Remember that we have already deleted the .DOC file by now. After the block containing the picture and the deleted file are written into cache, Figure 12 shows the steps that are incurred by a write command when TRIM is not implemented. The cache in the controller is implemented with normal volatile read/write RAM, so each part of the cache can be read or written to without requiring block erase. Row 1 shows our initial attempt to write to a SSD NAND block with insufficient pages. It cannot complete without further intervention by the controller. Figure 13 - The TRIM command forces the block to be cleaned before our final write. There’s additional overhead, but it happens after a delete and not during a critical write. Row 2 shows that first the entire NAND block is read into the controller’s internal cache. There the controller determines that the page that previously contained the .DOC file was marked DELETED, so it is in reality an available page. (Continued on page 12) 11 Windows as its default will assign all the user files (Documents, Pictures, Music etc.) to the C: drive. Although the system response will be very fast if these reside on the SSD, the result will be a lot more write cycles, incrementally shortening the life of the SSD. If the swap file is located on the SSD, that too can result in a lot of write activity, although there are a couple of ways to mitigate the problem. If you are using a 64 bit OS you can add large amounts of RAM to the system. Since there is so much RAM, the OS will seldom need to perform swaps. (Continued from page 11) the controller sends an acknowledgement that the write has been successful. Then the OS sends a TRIM command signifying that the write process has ended. The controller erases the deleted file which was in the first page while the block is still in cache. Then the block is written to an available “clean” block, or to available clean pages. Note that the later steps are occurring as a background process, and the OS does not need to wait for the additional steps to complete. This substantially speeds up the write process. Further, the TRIM command creates additional clean pages to which data can be written without waiting for block erasures to be processed before the next write occurs. Probably the best means of limiting wear is to have the SSD contain only the Operating System and nothing else. That way only OS updates and patches get written to the SSD. Anything else gets written to a standard hard drive. The user gets the advantage of speedy boot times. The trade-off is that the standard hard drive is slower than the SSD, so other operations occur at normal speeds. If the SSD has signaled a successful write, what if power should be removed before the data can actually be written into the NAND flash? To solve that potential problem, most SSDs have an on-board capacitor which stores sufficient power to complete the internal erase and write processes. Caveats - Secure Erasing For some people, the speed advantage outweighs the life issue, especially if they buy a new computer every couple of years, so they put as much as they can into the SSD. If they use a much larger SSD, the wear gets distributed over the larger amount of memory, extending the life of the SSD. How you plan to use your computer and what you want in performance will really determine how to set up your SSD. Now, on to the subject that started all the inquiry to the above; securely erasing data from an SSD. Defragging Only one comment here. Never ever defrag an SSD. First of all, since an SSD has no latency or seek time issues, defragging will do nothing to speed it up, despite what a defrag utility might report. The wear leveling processes going on inside an SSD will make it appear that what should be contiguous data is spread all over the memory of the SSD. In fact it is, but it is of no consequence since there are no mechanical parts that have to move to get to the data. Worse still is the fact that all the writing that the defrag process invokes simply shortens the life of the SSD. And when the defrag process completes (if it can) it will still show the SSD in a highly fragmented state because the wear leveling algorithm has completely thwarted what the defrag program is trying to do. Existing secure erase programs are based on the assumption of conventional hard drive design. The secure erase algorithm overwrites pseudo-random garbage into the deleted sectors (often multiple times) to be sure that no magnetic residue of the original data can be detected. But with the wear leveling process built into the SSD, each time there is a new write, the data gets written to a different page or block, reducing the “wear” of a given block. Result? The pseudo random data is written into new blocks or pages, leaving the deleted pages intact. Someone with proper forensic tools could still access and read the deleted data, since it was never actually erased or overwritten. (Obviously, depending on how many times the pseudo-random data is written some blocks or pages will be covered up by the pseudo-random garbage, but some data will still be intact.) Whatever you do, don’t assign one of those auto defragging programs such as Diskeeper to an SSD. There are hints in various forums that the PRO version of Diskeeper 2011 can handle SSDs but I find nothing on their web site that confirms this. How does one get around this problem? One way is to encrypt the data before it is written. Without the encryption key the recovered data is still garbage. Another way is to set up the programs handling the secure data so they never write to the SSD. However that approach will only work if the OS swap file is assigned to another drive, not the SSD. Otherwise pieces of the secure data might still be exposed in the swap file assigned to the SSD. If the computer is going to be passed on to someone else or discarded, it is essential that all private data be forever gone before the hand-off. References Much of the above information was gleaned from sources such as Wikipedia, and discussions on a variety of user forums. Ted Wirtz retired from Pacific Bell Network Engineering in December of 1991 after 34 years of service. After being totally bored out of his skull, he found a " retirement"job at a local craft store (Tall Mouse Arts and Crafts) working in their IT department, installing and maintaining computers for both their back office and point of sale networks. The location was ideal since it was within the local area instead of the Los Angeles area. Ted enjoyed the work so much that he stayed with them for 16 years before finally re-retiring in 2009. Ted is retired for good now and enjoying every minute of it, traveling to such far away places as Santa Barbara, San Diego, and Anaheim's Disneyland. Secure data is probably not an issue for most of us, but if the computer is used for business purposes, it might contain private information such as employee names, addresses, social security numbers or performance evaluations. We obviously don’t want that information to fall into the wrong hands. For some people the only absolute solution of assuring an SSDs data is unavailable is to remove the SSD and forcefully apply a sledgehammer multiple times. Perhaps a bit draconian, but very effective. Reducing Wear Since we already know that memory cells have a finite number or erase write cycles, what steps can we take to extend the life of an SSD? Remember, reading an SSD does not produce wear, only writing. One way is to reassign system folders to standard hard drives. the end of the story 12 Tab hot keys, the Superkey-W combo, or the virtual workspace icons on the bottom panel. Choose whichever you want as they are all available! Linux Mint 12 By Cal Esneault, President, Cajun Clickers Computer Club, LA and leader of many Open Source Workshops & SIGs February 2012 issue, Cajun Clickers Computer News http://cccclinuxsig.pbwiki.com www.clickers.org ccnewsletter (at) cox.net Linux Mint, a community-based operating system (OS) for PC’s, is among the four most popular OS types for average users (Windows, Mac OS, Ubuntu, Mint). Although Mint is a derivative of Ubuntu, it has recently passed its parent in popularity. Known for working “out of the box”, it appeals to those who don’t want to have to “tinker” with their installation. Using a customized software manager, over 30,000 Debian-based software programs are available at no cost. Linux Mint 12 also has available a developmental windows manager called “MATE” which has a more GNOME 2 feel and which allows you to incrementally select which GNOME 3 shell features you want. Recently, the base GNOME development platform was upgraded to GNOME 3, and a new interface was launched that is more adaptable to touch screens and mobile devices (GNOME 3 Shell). Due to superior component and network integration, many distro’s have switched to GNOME 3. Canonical moved to GNOME 3 for Ubuntu, but it chose its own Unity desktop interface in order to support future commercial development plans. The main Linux Mint download is 1.0 GB in size, so you will have to use a DVD or USB for it. An optional CD version is available. My experience is that you need at least 1 GB of memory for it to work. Also, you can choose a “classic” GNOME version at login for older PC’s graphic cards. Expect intense future development since many concepts for this version are quite new. To maintain its non-commercial focus and open software alignment, Linux Mint 12 elected to go with GNOME 3 and GNOME 3 Shell. As Canonical directs desktop Ubuntu to more business users with switch to a 5-year long-term support version so as to focus on tablets and mobile devices in 2014, you may want to visit linuxmint.com to investigate this powerful and popular Linux distro for average users. The GNOME 3 Shell interface has caused a lot of resistance from long -time GNOME 2 users. Linux Mint 12 has a hybrid desktop strategy by adding features similar to GNOME 2 while still using GNOME 3 Shell as the underlying desktop (see screenshot below). the end of the story The Gadget Corner Shopping Web Site Experiences By Steve Baer, Featured Writer, Hilton Head Island Computer Club, SC February 2012 issue, Island Computing www.hhicc.org Baer (at) ieee.org There is still no new tablet at gadget central. I’m still waiting for a good ice cream Sandwich device like the new Asus Transformer Prime. But, with the holidays over, I had a chance to reflect with Mrs. Gadget about our recent web shopping experiences. This was stimulated by a frustrating session with hotels.com, where I searched for things, made a selection, entered credit card data and then received an email back from them first saying the location was sold out at that date, and then a few minutes later saying there had been a computer error. Bottom-left you see the traditional start-button “kicker” screen to launch applications and a bottom panel with buttons for switching virtual workspaces (these have been removed from Unity and standard GNOME 3 Shell). This gives comforting familiarity to existing users as they transition into the new desk-top metaphor. I contrast that with my amazon.com experiences where they know who I am, offer reviews of products, show what others bought that looked at this type of product, and execute flawlessly. Even a recent event in buying an old book (from a sub-merchant) that arrived smelling of cigarette smoke, resulted in an immediate refund. By moving the cursor into the top-left corner, you get the GNOME 3 Shell side-screen launcher panel with top buttons to activate the new software “lenses” for alternate selection of applications or files (see below). With multiple windows open, you can switch applications by many methods: the launcher panel icons, right-side thumbnail icons, the Alt- Based on the above, there seem to clearly be rankings in the quality of (Continued on page 14) 13 From the President .. .. Editor’s desk (Continued from page 13) web shopping sites, just as there re for everything else. Below are a few of our family experiences and approximate ratings. Hopefully, others will pass along their experiences. Hi PACCsters! Required reading list: A -Very Good (Favorites I would use again) Amazon.com - The standard to which all should aspire. Good in all aspects: search, reviews, pricing, execution, problem resolution. Buying a New Computer - Things to think about (Part 1) .….... by Phil Sorrentino Buying a New Computer - Things to think about (Part 2 of 3) ……. by Phil Sorrentino Shoemall.com - Quite good in search, selection and execution. Buy.com - Quite good in execution and price. But sometimes the price is not as low as the competition. DO YOU “YOUTUBE”? PAGE # 3 PAGE # 3 …... By Elaine Szaniszlo PAGE # 4 Paintshop™ Pro X4 Target.com – Good execution. Reviewed by Clint Tinsley PAGE # 5 More Than You Ever Wanted To Know About Solid State Drives …………. by Ted Wirtz PAGE # 7 Partsexpress.com – Good for electronics and home theater parts, including the obscure. Good search, review, and return policy. Shipping may be a bit high at times. Linux Mint 12 Nordstroms.com – Good for clothing. Free shipping and returns. No minimum purchase required. Should prices go down after purchase of an item, a simple phone call to customer service and a credit for the difference is issued to the customer. ...…… by Cal Esneault PAGE # 13 The Gadget Corner Shopping Web Site Experiences ...… by Steve Baer PAGE # 13 GoGo …….. by George Harding PAGE # 14 Potterybarn.com – Good for home accessories. Items arrive well boxed and in a timely fashion. I will see you all on Sunday March 18, 2012. PJK Please confirm your e-mail address, so the PACC TALK notification can go out to let you know, the newsletter is at the PACC web site ready to download. Thank you, PJK . Crateandbarrel.com – Excellent site for kitchen utensils, dishes, cookware and bake ware. Items arrive well boxed and in a timely fashion. IMPORTANT NOTICE: The PACC web site is working. You are again able to get your copy of PACC TALK there. If you have a problem with viewing it with Adobe Reader, use another PDF reader, such as Nitro. to view the PACC TALK. Talbots.com – Good for women’s clothing. Approximately once a month they have free shipping with no minimum purchase required for 24 hours but it is never advertised. One must visit the website to find out. PACC Web Site: http://pacc.apcug.org/ GoGo Belks.com- Complete department store. A gift for someone else was ordered. Item was lost and never received by recipient. Customer Service refunded money, no questions asked. They have come a long way in the past few years. By George Harding, Treasurer, Tucson Computer Society, AZ January 2012 issue, eJournal www.aztcs.org georgehardingsbd (at) earthlink.net When you fly, whether commercial or private, you are prohibited from using your laptop, tablet or mobile phone to access the Internet . No longer! GoGo has available technology that allows you to surf the Internet once your aircraft has reached 10,000 feet . This means you can access cloudbased documents, use email, sign into web sites and access VPNs while aloft. Kayak.com – I use this site only to get an idea of the range of airline prices and schedules. Usually going directly to the airline site provides slightly lower prices. B - Medium (Worth a try, if nothing better around) Bedbathandbeyond.com – Interesting website for home accessories. During “check out” an error was made but unfortunately the software was not specific enough to explain the problem. Purchase had to be completed via phone. GoGo has the system operational in over 1,000 commercial aircraft, such as Air Tran, Delta, Virgin America and select Air Canada flights, and 5,000 private aircraft. What does it cost? Pretty reasonable at $4.95 per session, $12.95 per 24 hour period or $39.95 per month for unlimited use. You are connected to GoGo’s portal where you sign in, then can surf to your heart’s content. The aircraft has three antennas, two nderneath and one on top. Installation is quick. C - Needs Improvement (Not worth another visit, unless I have no other choices) Hotels.com - Posted inventory not as good as that of individual hotel sites. For those who need access to the Internet while in flight, this is a service well worth having. Homedepot.com and Lowes.com – Both seem designed to steer you to their local stores as opposed to providing a central place from which to order online. About: GoGo Vendor: Gogo Service www.gogoair.com Remember, these comments are based only on a small sample. Your experience may vary. I thank Mrs. Gadget for her input to this article. the end of the story the end of the story 14 MEMBERSHIP APPLICATION FOR PACC: (Please print in CAPS) NAME.................................................................DATE................................ ADDRESS....................................................COMPANY............................. 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